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Samsung Galaxy S6 Not Turning On Unless Plugged To Charger Issue & Other Related Problems

The #Samsung #Galaxy #S6 is a smartphone released in 2015 that was once the flagship device of the South Korean company. The phone is made mostly of glass and metal making it not only look beautiful but  also great to hold in your hand. The 5.1 inch Super AMOLED screen of the phone that has a resolution of 1440 x 2560 pixels is definitely one of its outstanding features. Although a lot of people are using this phone as their daily driver without experiencing any issues there are instances when certain problems do occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S6 not turning on unless plugged to charger issue & other related problems.

If you own a Samsung Galaxy S6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

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S6 Not Turning On Unless Plugged To Charger

Problem: Good day, this morning my samsung s6 device switched of all of a sudden and i can not switch it back on unless it is plugged  to the charger. when it is plugged to the charger it switches on and is charging till 91% only after couple hours while still plugged to the charger i see it changing battery levels going from 80% to 60% then up to 70% and after 2 min it back down to 50% all while still plugged to the charger. i recently sent my device for fixing as the screen was cracked they have replaced the screen and i have bought a new screen protector to put over and a back cover which has glitter in it that moves around. about 3 days ago i noticed that the glitter from back cover has stopped moving around when i removed the cover i found a little bit of thick liquid against the back screen of the device, not completely wet . i am not sure if this is the cause of the device acting up or is it something else. please help  thank you

Solution: The liquid that the phone has is most likely from the back cover and its purpose is to make the glitter move around. If this happens to get inside the phone then it’s possible that it could affect the way some components work thus resulting in various issues which could also include the one the phone is experiencing right now.

What you need to do first in this case is to make sure that the phone is dry and free from any moisture. Turn off the phone then place it in a bag of rice for at least 48 hours. Once this is done try turning on the phone without connecting it to its charger.

If the phone does not turn on then check if it does when connected to its charger. If it turns on this way then you should backup your phone data then do a factory reset. This procedure allows you to check if a software glitch is causing the problem. After the reset do not install any app yet. What you will want to do is to check if the problem still occurs. If it does then the problem could be caused by a faulty battery or power IC in which case you will have to bring the phone to a service center and have it checked.

S6 Overheating

Problem: left the phone on the motorcycle for about 10-12 mins, with a usb cable hooked to the battery, with fuse. when i came back, the screen said, overheating. i quickly unplugged, put the phone out of the sunlight. after it cooled down, the screen was weird colors and then it just went black. when i hold the power key to turn off, for a while, it seems to be off but when you press the home key, the two function buttons on the bottom, left and right of the home key, light up.  it got so hot that the cover was loose, but now that it has cooled off, i can not even remove the cover.  the phone is only 4-5 months old.  help., please. thank you

Solution: There are two things that can cause this particular problem. First, leaving the phone to charge under sunlight will cause the phone to heat up. If it is a hot day then the sun could damage the device by melting the glue that holds the some components in place which is why the cover has become loose. The display could also get damaged if it is left under direct sunlight for a long period of time. Second, the output power of the motorcycle battery might be too high for the phone battery to handle. This will cause the phone battery to heat up. When the battery heats up it will develop a bulge thus pushing the back cover out.

The best thing that you can do right now is to bring the phone to a service center and have it checked.

S6 Accessing Data When Phone Does Not Turn On

Problem: Hi I’m clutching at straws as I have a feeling the phone is dead but I’m not giving up just yet. At 2am I was using my S6 fine, all looked fine with no noticeable issues. I went to sleep with approximately 50% battery left on it. I woke up at about 10am and the phone was completely off. I thought battery had died so put it on charge but no red light to show it’s charging. I looked on your website and tried the combination to bring it to life but nothing. I took it to the local phone shop to see if they could repair it. I’ve had it for over 2 years so it’s out of its warranty and knew samsung wouldn’t look at it Unless they charged a lot of money. The guys at the shop said they tried different things but still no life. They even removed the back to change the battery but no life and tested the motherboard but nothing. I’m not overly concerned about the phone now as I decided to upgrade but I really need the contents. Is there anyway I can bypass the phone and access the contents as there’s over 2000 family pictures, all my calendar entries for future meetings and appointments and 500+ contacts. I should have backed it up and thought I had but obviously not. Appreciate any help you guys can offer please. Thanks

Solution: You won’t be able to access the data stored in the phone unless you are able to turn on the device. Since the service center has already tried using another battery on the phone then some other component that is failing to work could be causing the problem. Try bringing the phone back to the service center and have them check the power IC of the phone. If this component is found to be defective then you should have this replaced.

S6 Not Turning On Gets Hot When Connected To Charger

Problem: Hi. My samsung galaxy s6 was working fine the other day. Got home put it on the charger it was dead. Got up the next morning it said 100% charged. Took it off the charger then now it will not turn on. I did the hold this button down hold that button down and nothing. I tried putting it back on the charger to see if anything lights up and nothing but it gets warm after being on the charger. I do not understand. It does not do anything. so why does it get warm? I need my phone. It has my whole life in it :(. My phone doesn’t do anything. PLEASE HELP!!!!!!!!!!!  

Solution: It’s possible that a faulty battery is causing the phone to get warm when it is charging. The first thing that you will need to do in this particular case is a simulated battery pull. This is done by pressing and holding both power and volume down buttons for at least 10 seconds. Normally, after performing this step the phone will restart.

If the phone does not restart then do the following troubleshooting steps listed below.

  • Clean the charging port of your phone using a can of compressed air making sure that any dirt or debris stuck in the port is removed.
  • Try charging the phone for at least 20 minutes using a charging cord and charger that has been tested to work on another device. Turn on the phone.

If the above steps fails to fix the problem then you will need to bring the phone to a service center and have it checked as this could already be a battery related problem.

S6 Will Not Turn On

Problem: Samsung Galaxy S6 will not turn on. Blue light comes on or flashes, screen is black. It is plugged in while trying these methods. NOTE: when going through the troubleshooting processes recommended (volume down, power; volume up, home, and power), phone will vibrate, can hear a one-time tone, then screen flashes light twice, but won’t come on. Prior to not being able to turn it on, for a month or so it would intermittently turn off on its own. Help!

Solution: What you should do first in this case is to make sure that the battery has sufficient charge by following the troubleshooting steps listed below.

  • Clean the charging port of your phone using a can of compressed air making sure that any dirt or debris is removed.
  • Try charging your phone for at least 20 minutes using a different charging cord that has been tested to work on another device. If the phone does not charge then try using a different wall charger.
  • Try charging your phone from a computer USB port. If the phone charges then one of the pins of the charging port could be damaged. Have this checked at a service center.

If the phone charges then you should be able to turn it on.

If the phone does not charge then this could already be caused by a faulty internal component. If this is the case then you will need to bring the phone to a service center and have it checked.

S6 Stops Wirelessly Charging Before Reaching Full

Problem: I’ve been having issues with my charging port, so I thought I’d save problems and repairs by purchasing a wireless charger. The problem being, it seems that my device stops charging before reaching anywhere near complete. It will continue to charge if I take it off the charger and place it back on, but that’s not exactly plausible when you’re asleep. It’s not stopping at a particular percentage of charge; I’ve had it stop in the 30s, 50s, 60s, and 70s. I tried to research solutions myself and saw suggestions to change plugs/ cables/ etc. This doesn’t affect anything as this is occurring across two different makes of Qi wireless chargers. It also occurs whether the phone case is on or off.  I’ve also tried the solution of putting a screensaver on while the phone is charging; however, this just led to more battery drain with no apparent change in charging abilities. Do you have a solution for me? Thanks.

Solution: It’s good that you have isolated the various factors that can cause this particular problem. Since the problem still persists what you will want to do right now is to backup your phone data then do a factory reset. Once the reset is complete do not install any apps in your phone yet. Try to check if the issue still occurs. If it does then you will need to bring your phone to a service center and have it checked as this could be caused by a faulty battery or some other internal component that is failing to work.

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Galaxy S6 stuck in bootloop during an update, won’t boot normally, other power issues

For those looking for some answers how to get going when their #GalaxyS6 is stuck or won’t turn on at all, this post might help.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S6 stuck in bootloop during an update, won’t boot normally

Hi, my wife has a Samsung galaxy S6 edge which was automatically updating during the night. It is installing the update up to 31% and the phone switches itself off and tries to install again up to 31% and the process has been repeating for hours. i tried a hard reset but his hasn’t worked . Can you give me some information as to how to fix this issue? Thanks very much. — Sean.mcauley01

Solution: Hi Sean. Installation of updates can sometimes take hours depending on the state of a phone. Are you sure you let the phone finish the process before you tried to interrupt it? Updates change core system files and if a device is interrupted (powered off, or restarted) during installation, permanent software issue can occur.

At this time, the only suggestions we can give for you are the following:

  1. wipe the cache partition
  2. perform a factory reset
  3. reflash the bootloader and/or firmware

The first two steps can be performed if you can still restart the device to Recovery Mode. To do that, follow these steps:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. You can either wipe the cache partition or do a factory reset when in this mode.

If you won’t be able to restart to Recovery Mode, or if wiping the cache partition and factory reset won’t fix the problem, you can try to reflash the bootloader and/or firmware. Below are the sample steps on how to do this step. Keep in mind that the exact steps may be slightly different for your phone model so do some of your own digging on how to do it in your device. You also need to have a computer with Odin software installed.

  1. Look for the correct firmware for your phone model and download it. Make sure that you select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

Problem 2: Water damaged Galaxy S6 overheating, won’t charge

Dropped my phone in the toilet for the second time this year. First thing i did was take it out of its case and pat it dry. It turned on afterwards so i wasn’t particularly worried, neither was my mum. i tried to get the water out of the charger port and the headphone port by tapping my phone on my bed. it seemed to work so i waited about 30 minutes then tried to plug my phone in at which point it made a weird buzzing sound. The screen (which is already cracked) went to that white and grey static screen, then it went back to my lock screen and was working fine for around 5 minutes. It was telling me my device was overheating and it would shut off in 10 seconds, so i left it to cool down and attempted to turn it back on which it did. However within literally around a minute it started to get very very hot so i left it to cool down and told my mum, who then recommended i put it in rice overnight (it probably stayed for about 10 hours). I tried to switch it on but I’m having the same problem now. — Jasmine0102020

Solution: Hi Jasmine0102020. Overheating and random reboot issue are the common indicators of an on-going hardware malfunction so the best thing to do right now is to send it in. A technician needs to check the hardware to assess the damage or identify where the problem lies. Putting the phone in a bag of rice or looking for software solutions at this time won’t fix anything.

Keep in mind that the Galaxy S6 does not have water resistance protection. Dropping it in water for even a second will allow water to seep inside to cause damage. Ideally, you’re supposed to:

  • turn off the phone,
  • remove the battery,
  • take the phone apart by disconnecting the motherboard and cables
  • soak the device in a special alcohol solution
  • dry the parts
  • put everything back in

Sounds like a lot of work? Exactly. And these steps are just the basic steps that you can do. If you left the battery connected long enough, it’s possible that some components may have already been shorted at this time.

Also, corrosion can set in in a matter of hours, especially if you dropped the device in salt water. While corrosion may not immediately result to problems, it can render your phone unusable in the long term.

If bring the device to Samsung service center is out of the question, try to visit a service center that deals with wet electronics. If you’re lucky and the damage is minimal, they may be able to make the phone work again.

Problem 3: Galaxy S6 edge+ won’t turn on

Hello. I left my Samsung Galaxy S6 Edge+ a day ago with 2% battery. After the entire day, I assumed it went out already, and it did. As I was charging, it showed the red LED light on top plus the battery with thunder etc. but aside from that, nothing else. After a few minutes, the phone itself died turning everything off from the LED light to the screen. I tried resetting my phone like I did before but now it’s not working. Please help. What should I do, I’ve already left it charging for hours and nothing happened.        — Aea

Solution: Hi Aea. Try to see if you can turn the phone back on to alternate boot modes such as Recovery Mode (steps provided above), Download Mode, or safe mode. Any of these modes require that you do a certain hardware button combination. If the phone remains unresponsive after trying them all, consider using another charging cable and charger. If that won’t help either, send the phone in.

Below are the steps on how to boot the device to Download Mode or Safe Mode:

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem 4: Galaxy S6 unresponsive, screen is blank, camera area is hot

My phone will not react to anything. The screen is blank, can’t receive calls, can’t turn it on or off, holding down the power and volume and home key does nothing and plugging it in to charge does nothing but make the camera area hot. I did nothing to cause this, just woke up from a 10 minute nap and it was like that, around 30% when i fell asleep so it didn’t die of battery life. — Chris Welsh

Solution: Hi Chris. There’s only so much that you can do for an issue like this. But like what we tell Aea above, make sure that you see to it that it’s not a charger or charging cable issue. Find a known working Samsung charger and see if it works. If you have a wireless charger, you can also try it. If nothing changes, you can then try to see if you can make the phone restart to other boot modes.

In some cases, a simple soft reset can help bring the phone back so be sure to try that as well. Simply press and hold the Power and Volume Down buttons for 12 seconds. If that won’t help either, have the phone checked by a professional.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 edge keeps overheating, freezing and rebooting randomly, other power issues

This #GalaxyS6 post covers some of the oft reported troubles for this phone model — water damage issues and power problems. We hope that you’ll find the solutions helpful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Diagnosing Galaxy S6 water damage problems

I put my phone beside the sink which is dry enough so that my phone won’t be damaged. However after washing dishes I shook my hands so bad and not noticing that some of the water went through to my charger port. So I immediately wipe my phone with a dry cloth. Once I started using my phone it started vibrating and appearing the blue semi circle (it’s a sign that you just charge your phone) but not charging. So I tried charging it at first. it’s just cable charging so I was wondering why it’s not fast charging so I shook it; some liquid went out. After shaking it I tried charging it again but it’s not recognizing the charger anymore but once you move the charger it charges. However after few seconds it turns off but when I remove it and turn on the phone it goes back to normal. When I tried charging it again it turns off and it charges whilst it’s turned off and suddenly its battery goes up so fast from 29 to 42 to 100. When I removed the charger it goes back to 29. What could be the damage? Is it too serious everything is normal except it’s not charging. HELP ME ON THIS PLEASE. JUST GIVE ME AN INITIAL DIAGNOSIS. — James

Solution: Hi James. We can’t possibly know the extent of water damage in your phone but based on your description, the least that you can expect is bad charging port. If there’s enough moisture that leaked inside, there’s a chance that the battery has been shorted. At most, you may be looking at a possible motherboard replacement.

If you want a more accurate diagnosis though, you want to bring your phone to a shop that handles wet electronics. The longer the battery is in contact with moisture inside, the higher the chance of your device incurring even more damage.

Since we know for a fact that your phone no longer works normally, the best course of action for you is to have it repaired. And no, there’s nothing much that you can do about fixing it unless you know how to diagnose Galaxy S6 hardware problems and more importantly,fix hardware problems.

Sure, there are lot of DIY (do-it-yourself) videos how to replace, say, the battery or charging port, but that’s just one part of hardware troubleshooting and diagnostics. Before you commit to part replacement, you still need to check if said part is actually problematic. Water damage can sometimes result to a lot of issues that it’s better to just simply replace the motherboard or even the entire phone.

If you want to do the repair yourself though, we suggest that you try to replace both the charging port and battery first. If your phone won’t charge still, that’s the time that you want to replace the motherboard.

Problem 2: Galaxy S6 edge keeps overheating, freezing and rebooting randomly

Hi. My phone Samsung S6 Edge plus (G928T) always on getting freeze when my phone is on lock screen mode. So when I press power button nothing happens (black screen freeze I think?) and my phone getting hot when it freezes.

I try to turn it on by pressing the power button but that doesn’t work. So I must press volume down and power button to restart It. And also, it suddenly restarts and shuts down. It happens 10x in one day, so I just turn it off. If I turn on a few minute or hour it will be like this. Thanks. — Wily

Solution: Hi Wily. Overheating can sometimes be a sign of a battery problem so the first troubleshooting step that we would like you to do is recalibrate the battery. At times, Android can get confused in detecting the true levels of the remaining power, which unfortunately can lead to all sorts of problems. It’s good if you can retrain it how to detect battery levels more accurately. Here’s how:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Charge the phone without turning it back on.
  3. Wait until the battery says it is fully charged to 100%.
  4. Wait for an hour before unplugging the phone from the charger.
  5. Use the phone until battery reaches 0% percent. The phone should turn off by itself.
  6. Recharge the phone to 100%, wait for an hour before unplugging it again.
  7. The battery should now be recalibrated. Observe how phone works.

If the phone continues to overheat and/or restart on its own, the next step is the more drastic factory reset. This is a logical follow-up step to battery calibration. If the problems remains after a factory reset, that means that you have an existing hardware problem. The issue can range from a malfunctioning battery, bad power management IC, to a general problem with the motherboard. The least that you can expect is repair to fix the battery.

We suggest that you contact Samsung so they can fix your phone. If that’s not possible, consider sending the device to a good independent service center. Keep in mind that hardware repair is a tricky business and not all repairs have a positive result. Depending on the damage in your phone, repair may be successful or not. If it’s not, you may have to eventually just replace the phone. If you send the phone to Samsung for repair and they can’t repair it successfully, they’ll eventually replace it. Replacement may or may not be free.

Problem 3: Galaxy S6 black screen issue, won’t turn on

I plugged my phone in to charge when I went to bed last night and it was around 10% battery I believe. Based on what I found when I woke up, I initially thought it may not have been plugged in well. I don’t remember if it showed a charging status or not when i plugged it in. This morning the phone will not power on at all.

I’ve plugged it in to a different charger; it gets warm like it is taking a charge, but it still won’t power on. There’s nothing on the screen, no LED light, no vibrations. I’ve tried the power and volume button reset, and still get nothing. I believe my version is Nougat. I’ve done an update overtime one is available, so which ever one is the latest edition. Thank you. — Andrew

Solution: Hi Andrew. If your phone was working normally before it stopped taking a charge and you didn’t do anything that might have caused Android to fail like flashing or rooting, it’s possible that you have a battery problem.

When a battery reaches 0%, it doesn’t really drain all power totally. There’s just enough power left to energize its circuits while waiting for the next charging session. If the next charging session takes too long, or if the battery leaks power for some reason, the remaining charge may eventually drain, leaving you with a totally dead Lithium battery. Unfortunately, there’s no way to revive it once that happens. We think this is the reason why your phone fails to turn on right now. Unlike older Galaxy S devices, your S6 comes with a non-removable battery pack so replacing the battery is not easy. If you are positive that the phone is totally dead, that is, it doesn’t ring, vibrates, or displays any LED light while charging, you should consider sending it in so a technician can check the battery.

If, on the other hand, you can get the phone to show LED light, ring, or vibrate though the screen remains black, it’s possible that you may have a screen problem. To check, try to see if you can restart the phone to alternate modes. Here’s how:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
    When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  3. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  4. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Remember, if your phone won’t boot to any of the modes above, it means that your phone needs to be repaired.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 won’t install Android update via Smart Switch, shorted motherboard, won’t turn on, other issues

Today’s #GalaxyS6 troubleshooting article answers some questions regarding the device’s inability to update and power back on. We also provide answers on what to do regarding an S6 that has stopped working properly due to overheating and random restart issue. We hope that all our suggestions here will be of help.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem 1: Galaxy S6 won’t install Android update via Smart Switch

Hi I really need your help. I get a message when I start the phone: an error has occurred while updating the device software. Use the emergency recovery function in the smart switch pc software. I have tried kies and smart switch but it didnt work. It didnt come up anywhere to fill in serial number. Then I tried the volume, home, and power button. When I do that it says warning a custom os can cause critical problems in a phone and installed applications . If you download a custom os press the volume up key. Otherwise press the volume down key to cancel. If I press down I come back 2 the first message . When I press up It says Odin mode Product name sm-g920f . Current binary Samsung official. System status official. Reactivation lock off. Secure download enable and it’s marked blue. Knox warranty void 0 (0×0000) ap swrev b:5 k:2 s:2 That’s it it stops there and it dident happen anything more than that. — Juhanna83

Solution: Hi Juhanna83. Below are the possible reasons why your S6 is unable to install Android update:

  • phone is not connected to its original network.
  • no enough storage space
  • phone runs custom OS that prevents installation of software update
  • update blocked by unknown software bug

Carrier-branded phone can only install updates when in Home network

This is often the most common reason why users encounter the frustrating situation of being unable to install Android updates. Unless you have an international Galaxy S6 version, which means it’s not built for any specific carrier, there’s no way you’ll be able to install over-the-air update when you’re not in your carrier’s network. For example, if you have T-Mobile branded S6 and you’re using it in AT&T network, you’ll be unable to receive OTA update notifications at all. That’s because AT&T firmware (it’s own modified Android version) will only work for AT&T devices. Just as you can’t manually install an AT&T firmware to a T-Mobile phone, OTA updates from AT&T will also not work on a T-Mobile system.

Also, make sure that your phone is in good standing and recognized by your carrier. Blacklisted or flagged devices may not receive updates even if they’re currently connected to their home network. If you were able to receive over-the-air updates for this phone in this same network before, then you need to talk to your carrier to ensure that there’s no issue in your account that may play a role in the lack of updates in your device. It would also be your opportunity to ask your carrier if they can help you.

Ensure that your phone has enough storage space

Although a target device wishing to install update without enough internal storage space will show an error telling the user so, it’s possible that you may have the same situation sans the error. Make sure that the phone’s internal storage has at least 1GB of free space to allow an Android update.

Does your phone run unofficial software?

Some root software or custom firmware may prevent system update from official sources like Smart Switch. If you’ve rooted the device before, or if it runs a non-Samsung firmware, don’t expect it to receive updates over the network, or via Smart Switch. You’ll have to manually flash a new updated firmware in order to enjoy a new Android experience.

Update blocked by unknown software bug

If your phone runs official carrier or Samsung software, then something must be blocking the updates from being installed. To eliminate any unknown software issue, consider wiping the phone clean first before attempting another installation. Here’s how:

  1. Create a backup of your important files.
  2. Turn off your Samsung Galaxy S6 Edge.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, wipe data/factory reset and press the Power key to select it.
  7. Press the Vol Down button again until the option Yes — delete all user data is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem 2: What you can do if your Galaxy S6 motherboard is shorted, won’t turn on

Hi: I got a S6 SM920I. It was working fine until one morning the alarm turned on and I tried to silence it (phone was plugged in overnight and still plug in at the time, with a Samsung charger). I got a shock from the phone and it stopped working since. Tried holding power and vol down for 15 sec. Nothing. Left the phone untouched for almost a month, hoping the battery will be drained and I can recharge the phone and it will power on. No luck there. Finally, I decided to open the phone up with the instructions from ifixit. Disconnect the battery connector for a minute and reconnect it. Still wild not power up. Check the battery with a multimeter. It reads 4.1V. So the battery is fully charged. Connect the USB charger and there is no sign of life at all. There are 3 major components in there. Battery, main board and USB charge port. Somehow I don’t think the USB port is the issue, The battery is full. So it had to be a bad mainboard. What do you think? Thanks Gary Runner

Solution: Hi Gary. If you got zapped when your phone was charging, then there must be a short in the mainboard somewhere. So, yeah, it’s most probably a motherboard issue. If you can, consider replacing the board with a new one. It’s going to cost you over a hundred bucks to get a working board for an S6 at this time so it’s still way cheaper than getting a new S7 or S8.

Problem 3: Galaxy S6 overheating and randomly shuts down

Hello guys, I’m Ranjeeth from India. I read all the comments above and i faced the first problem. I purchased Samsung Galaxy S6 edge from awok.com (Dubai) which is a refurbished phone. The problem started after using it for 7 months. First it started with overheating and battery drain. As soon as i realized the overheating and drain causing because of playing Pirates of the Caribbean (game) and left it to cool down and played again after 4 hrs after it cooled down. It started overheating and now used to shutdown completely. While using music player using samsung speakers it started making loud noise which is completely out of sync. I’ve rebooted several times and shown to samsung care in here but no response as the samsung care, India also doesn’t take of repair and stopped buying samsung phones since. They only keep telling there’s a hardware issue which can only be solved (repaired) in the country i’ve purchased the mobile.   Can you guys help on answering the issue? — Ranjeethkasala341

Solution: Hi Ranjeethkasala341. Have you tried performing a factory reset on your device? If you haven’t, make sure to follow the steps above. Factory reset will help you know if the issue is caused by bad software or not. Make sure that you let the phone run for 24 hours  without any third party apps. If your phone works normally after you do it (no overheating, no random shutdowns, no out of sync audio), then start cleaning the system by installing only necessary apps. Bad third party apps can cause troubles too.

If you can’t live without your games, try to limit your playing time to prevent the device from overheating and randomly shutting down.

Should the issue persist after a factory reset, that’s a clear indicator that you have a bad hardware at hand. Start by replacing the battery. If you can’t do it yourself (we don’t recommend it), let someone do it for you. If a new battery will not change anything, then you got yourself a motherboard problem. As mentioned above, replacing the motherboard can be an expensive proposition though it’s still a better option for you if you don’t plan on upgrading your S6 anytime soon.

Our blog does not support hardware issues so if you plan on replacing the battery or motherboard by yourself, we suggest that you visit other sources like YouTube for video tutorials or guides. Keep in mind that whether you’ll do the repair yourself, or let others do it for you, you’ll still need to invest in it. If you’ll do the repair, you’ll have to ensure that you find a good replacement component as well as get the right tools for the job. Do-it-yourself repair might save some money but one disadvantage is the fact that you may end up causing more problems than fixing the ones you have right now. We suggest that you be careful if you plan on doing it.

 


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