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S6 No Sound Notifications

Samsung Galaxy S6 Intermittently Receiving Text Messages Issue & Other Related Problems

Welcome to another installment of our troubleshooting series where we aim to help our readers who own the #Samsung #Galaxy #S6 fix the issues that they are experiencing with their phone. Today we will tackle the Galaxy S6 intermittently receiving text messages issue & other related problems. What happens in this case is that messages sometimes arrive very late or sometimes not at all. We will take a look at why this is happening. We will also be addressing the other issues concerning this device that have been sent our way.

If you own a Samsung Galaxy S6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

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S6 Intermittently Receiving Text Messages

Problem: For about the past 10 days, I have only intermittently been receiving text messages. Sometimes they arrive a day late, sometimes not at all and rarely have they arrived timely. I have performed a soft reset and cleared the system cache. Today, I restarted my phone in Safe Mode, and it appears to be working better. So, does that mean it is likely a 3rd party app that was updated about 10 or 11 days ago? My app update history only shows apps updated in the last couple of days. How do I know which apps were updated about 10 or 11 days ago (since it appears that is the app causing my issue)? I have many, many 3rd party apps installed on my phone, and I wouldn’t even know which one(s) to begin uninstalling first. That’s why it would be nice to see a history showing which apps were updated starting about 10 or 11 days ago. Thank you!

Solution: Since the problem does not occur when the phone is started in Safe Mode then there’s a chance that an app you downloaded is causing the problem. Unfortunately, there is no easy way to pinpoint the exact app. What you will have to do to determine what app is causing the problem is a trial and error method. Uninstall or disable one app then start the phone in standard mode. Check if the issue still occurs. If it does then the app that you uninstalled is not causing the problem. Repeat the procedure until you get to the point where after uninstalling an app the issue does not occur anymore.

One shortcut to fixing this problem is a factory reset. You will however need to backup your phone data first before performing the reset as it will be erased in the process.

S6 Speakerphone Activates when Making Calls

Problem: When I swipe right, on message page, to place a call, it seems to always be on speaker phone although speaker phone icon not illuminated. I tap icon, it comes on, I tap it again and it goes off thus turning speakerphone off. I just don’t know why it always starts calls off on speaker phone?

Solution: Try going to the S Voice setting of the phone then make sure that the auto start speaker option is unchecked. In case it is already unchecked and this issue still occurs then perform the additional troubleshooting steps listed below.

  • Clear the cache and data of the phone app from the application manager
  • Start the phone in Safe Mode then check if the issue occurs in this mode. If it doesn’t then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
  • Wipe the cache partition of the phone from the recovery mode.
  • Backup your phone data then do a factory reset.

S6 Is Making A Buzzing Sound

Problem: Hello, i have a samsung galaxy s6 that is constantly making a buzzing sound. I have looked into the problem by typing “samsung s6 making buzzing sound” into google however all the results were related to the camera making noise and i don’t believe it is coming from there. If you could help that would be great thanks.

Solution: Usually the buzzing sound will come from a component of the phone that moves and this component is the camera module. The reason behind this is that the camera has optical image stabilization which uses a dual axis gyroscope.This gyroscope moves around to achieve a stable image. If you dropped your phone recently then it’s very likely that the gyroscope has become loose thus causing the buzzing sound. If this is the case then you will need to bring the phone to a service center and have it checked.

In case the issue is not caused by the camera then one other thing that you should look into is if the problem is caused by an app you installed. To verify if this is the case you need to start the phone in Safe Mode. If the buzzing sound does not occur in this mode then it might be caused by an app. Find out what app this is and uninstall it.

One last troubleshooting step that you should consider is a factory reset. Make sure to backup your phone data before doing the reset.

If the above steps fails to fix the problem then you will need to bring the phone to a service center and have it checked.

S6 Cannot Use Third Party Keyboard

Problem: I have a Samsung Galaxy S6 running 6.0.1. I use Keeper a lot. So I prefer to have the KeeperFill keyboard as my default keyboard. I have it enabled and ready to go. However, when I try to set the default keyboard to KeeperFill, I can’t even close the settings before it reverts to the Samsung keyboard. Tried a soft reset without success. Would love to solve this without doing a factory reset. Thanks.

Solution: Try to check first if the issue is caused by KeeperFill keyboard by downloading another keyboard app from the Google Play Store then using this keyboard app as the default phone keyboard. If you are able to use this other keyboard app then the problem is caused by the KeeperFill app.

In case the issue is the same even if you try another third party keyboard then you should try wiping the cache partition of the phone from the recovery mode. Check if the issue still occurs after this. If it does then you should consider doing a factory reset. Make sure to backup your phone data before doing the reset.

S6 Radio Streaming Stops

Problem: I’m an electronics technician, so testing is my job.  I’ve troubleshot this issue and believe that there is a fundamental issue with Android (Marshmallow) and/or the Samsung S6 related to streaming and possibly the movement of the device.  I’ve tried 3 different radio streaming apps to listen to a local radio station: https://play.google.com/store/apps/details?id=com.securenetsystems.krad1 https://play.google.com/store/apps/details?id=com.jacobsmedia.krxq https://play.google.com/store/apps/details?id=tunein.player All have the same symptom: if I put the phone in my pocket and walk around, whether it’s on mobile data with a strong 4G signal or on Wi-Fi, the app stops streaming, usually after 30 seconds to a couple of minutes. The first two stop streaming after about the same time period even while sitting on a desk, again with full signal or strong Wi-Fi.  When I check the app, it’s fully “stopped” and I have to click “Play” to get it to start streaming again (this is true on all 3). It could be that all 3 are using the same base code core which has some issue with the S6, I don’t know.   However, here’s the key: all 3 work nearly flawlessly on my old S4, so it does seem to be an issue with the S6 specifically (I don’t have an S5 or S7, so I can’t verify whether or not the same exists on those). I don’t know if you can help, but you seem to be hugely knowledgeable about Android, so I’m hopeful.  Do you have any contacts with Samsung or Google engineers?  Maybe if they knew about this issue they could figure something out? I have tried all the things you’ve mentioned: clearing cache/data, reinstalling the apps, full shut down, wait, and reboot, etc.  I think the key is that they all work fine on the S4, but not on the S6.  Plus, the problem does seem to be compounded by device movement.  Perhaps there’s some unintentional accelerometer interaction in the code?  Do you know of any way to turn off accelerometer interaction with a specific app (or in general) so I could test this theory?  You seem to be able to disable pretty much everything else except device movement reaction. Thanks for any help

Solution: Have you tried checking if the issue is caused by the Wi-Fi turning off when the phone sleeps?

  • Swipe down from the top of the screen
  • Tap and hold on the Wi-Fi icon
  • Tap More
  • Tap Advanced
  • Tap Keep Wi-Fi on during sleep

In case the Wi-Fi is on even when the phone sleeps and the issue still remains then I suggest that you update your phone software to Android Nougat.

S6 No Sound Notifications

Problem: Android Nougat in Samsung Galaxy S6 here, a few days ago I wanted to change my notifications sounds and since has been stuck in silence. Text messages and Facebook messenger notifications do have a sound. Everything else like Gmail and other message services are muted. Tried using the default Android sounds, restarting the phone, and checking if said apps notifications were on.

Solution: What you will want to do first in this case is to check the notification sound settings of the phone. Tap  Settings > Sounds and vibration > Notification sounds and configure the following options:

  • Default notification sound: Set the default sound for notifications.
  • Messages notifications: Set the default sound for new messages.
  • Calendar notifications: Set the default sound for calendar events.
  • Email notifications: Set the default sound for new email.

You should also make sure that the phone is not muted. Go to Settings >  Sounds and vibration > Sound mode then choose this option (Sound: Your phone uses the sounds, vibrations, and volume levels you have chosen in Sound settings for notifications and alerts.)

Make sure that the Do Not Disturb feature of the phone is disabled. Tap Settings > Sounds and vibration > Do not disturb then make sure that it is off.

In case the issue persists then perform the additional troubleshooting steps listed below.

  • Check if the problem occurs in Safe Mode. If it doesn’t then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
  • If the problem occurs in Safe Mode then I suggest that you backup your phone data then do a factory reset.

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Galaxy S6 not making sound notifications when playing a game, can’t change ringtones, other issues

Hello Android users! We bring you another #GalaxyS6 troubleshooting post that covers sound issues reported to us for the past few days. We hope you’ll find this read interesting.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S6 can’t change ringtones

Ringtones not updating. Samsung Galaxy S6.

Hi, So about a week or two ago I changed a contact’s notification sound from my default (downloaded from Zedge), to another notification sound, also from Zedge. I’m trying to change it again now, however, after I select set notification from Zedge, it brings me back to my edit contact page which does not reflect the change. I tried with the ringtone, and same thing. I even deleted the other sound and now it’s stuck at detail again. So I go to my overall default sounds to go and change that, but same issue. I can no longer change ringtones the same way I have been for the last 2 years. Only differences I can think of is that I recently downloaded an app called Waze (like Google maps) and also a “soft keys home back button” accessibility thing because last weekend my phone got wet near the bottom, charger, audio jack and speaker. As a result my back button doesn’t work and sometimes my home button isn’t as responsive. Hence the accessibility keys. But that’s all. — Sophia

Solution: Hi Sophia. Because your phone is not set as most S6 devices are due to the limitations it now have, the reason for the problem may be anything. We also don’t know the full history of your device so we can’t say for sure what may be causing the problem. It’s good though that you mentioned you’re using a third party app (Zedge) in customizing your ringtones and sound notifications as that can be the key.

Wipe app cache and data

The first thing that you want to do is see if Zedge app has encountered an error. You can do that by wiping its cache and data. This will reset all settings of the app back to their defaults, which may fix the problem in turn. Here’s how it’s done:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, look for the application and tap it.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application.

Alternatively, you can attempt to uninstall, then re-install Zedge app and see if that helps. Doing it will achieve the same result as wiping its data.

Perform a factory reset

To check the possibility of an operating system glitch causing the problem, you’ll need to wipe the device via factory reset. This will force the phone to return all its software settings back to their defaults, potentially eliminating the bug causing the problem. Since there’s a possibility that another third party app might be the main reason for this trouble, be sure to install Zedge only after a factory reset. Once you’ve factory reset and installed Zedge, try to customize sound notification again and see how it works.

To factory reset your S6, follow these steps:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option Yes — delete all user data is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem 2: Galaxy S6 speaker makes robotic sound

Hi. I’ve been looking everywhere trying to find a solution to this but it seems like I’m the only one with this problem. Whenever I am listening to music, videos or anything else, the sound on my phone is almost like a static sound, the voices/music turns into robotvoices almost. It’s only when I’m using the phone’s speaker/sound. Otherwise, it works perfectly fine on bluetooth/headset etc.

Have you had any other problems like this? I’ve tried resetting the phone and nothing works. Hoping for an answer that can help me! — Jostein Jacobsen

Solution: Hi Jostein. It’s possible that your phone’s speaker, which is a separate component inside, may be broken. The speaker works independently of the headset so if you only encounter static when using it but not when using a headset, the speaker is most probably problematic. To check, kindly do the following:

  1. Open the Phone app.
  2. Dial “*#0*#” (without the quotes).
  3. Tap Speaker.
  4. Listen to the sound. If the sound still includes static, that means that there’s a problem with the speaker. To fix the problem, you must let Samsung or a professional replace the part.

A bad speaker can’t be fixed by doing some software tweak. You’ll need to send the phone in so the phone can be repaired properly.

Problem 3: Galaxy S6 not making sound notifications when playing a game

Whenever I am playing a game, any game, and I receive a notification, such as text, phone call, email, or even if I get notification (ie. My research is done, or upgrade is done) from another game, then I lose all sound in the game. I am currently playing and the sound will not come back on until I close task the game I am playing and restart said game. It didn’t used to do this. Any help would be greatly appreciated. Thank you for your time. — Brian L.

Solution: Hi Brian. The BadgeProvider app which is responsible for allowing your device to receive notifications may be corrupted or buggy. Be sure to wipe its data to fix the problem. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, look for BadgeProvider app and tap it.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data button for the application. Tap Clear Data button.

If the problem won’t go away after clearing the data of BadgeProvider app, be sure to also wipe the cache and data of the game apps you’re having trouble with.

If all else fails, consider doing a factory reset.

Problem 4: Galaxy S6 not making sound when playing media

Unable to hear callers unless speaker is on. unable to use the microphone except during calls and only on speaker phone. Media volume (YouTube, Facebook) does not work, but my alarm still rings. I’ve tried other alarm apps and none of those seem to work. Media saved to the device also has no sound when played through the phone. All functions work when connected to a Bluetooth headset or a car. Troubleshooting: Factory reset, cleared phone cache, issue persisted. Multiple Media and Alarm apps tested (I can’t wake up, wake me up free, preinstalled alarm app; Google Play, YouTube, YouTube music, Facebook, instagram, preinstalled media app) Bluetooth connection allows all functions to work through the Bluetooth device Headphones with and without microphone allows all functions to work NFC speakers allow music to play *No noticeable physical/water damage. *Speakers and microphone are receiving power. — Dave

Solution: Hi Dave. Your case may be similar to Jostein above so we recommend that you do our suggestions provided for him/her. We don’t think it’s a hardware issue though as you claim the speaker still works with alarms. The issue is most probably caused by an operating syste bug, or a poorly coded app. To check that, do another round of factory reset and see if speaker works fine when there are no third party apps installed. If it does, then that’s a clear confirmation that an app is responsible. To identify the culprit, you must install apps individually and observe the speaker after every installation.

 


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