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S6 No Internet Connection

Samsung Galaxy S6 No Internet Connection Issue & Other Related Problems

Most people today rely on getting online by using their mobile device. One device in particular, the #Samsung #Galaxy #S6, is perfect to use when you want to stay connected while on the go or even while you are indoors. It’s got a good set of mobile connectivity features that let’s you connect to any LTE network and it has a fast Wi-Fi feature. Sometimes though, Internet related issues can occur on this device. This is what we will tackle today as we aim to resolve the Galaxy S6 no Internet connection issue & other related problems.

Samsung Galaxy S6

If you own a Samsung Galaxy S6  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

S6 No Internet Connection

Problem:  I recently updated to marshmallow and when I did several things started acting up that weren’t previously. First thing I noticed was the fingerprint scanner. When I went to unlock it after the update it immediately said it couldn’t recognize my print and went to the backup password. I went into the fingerprint deleted my old prints and tried to put new ones in and every time it says “make sure fingerprint reader is clean and dry”. Also more notable for me because it is a bit more aggravating is I will open up Facebook for instance and it will say no Internet connection when I am connected and only a short distance from the router.  I’ve gotten similar things from other apps.Thanks.

Solution: Several other device owners are also having this type of issue with their phones after getting the update. The most likely reason behind this is that some data of the previous software version has not been completely removed during the upgrade. This data then causes a conflict with the new software version resulting in this issue. To fix this problem you should perform the following troubleshooting steps listed below. Move to the next step should the problem still occur.

  • Start your phone in recovery mode then wipe its cache partition. Check if the issue still occurs.
  • Backup your phone data. Start the phone in recovery mode then do a factory reset. Check if the issue still occurs.

S6 Not Connecting To Wi-Fi After Marshmallow Update

Problem: Hi TDG, After an overnight update to Android 6.01 i am unable to receive data from connected wifi. The phone is well connected to the wifi but no internet data is received. These wifi networks work well before the 6.01 update (the usual office and home wifi). To my surprise this problem also happen to my colleague’s galaxy s6 edge after the 6.01 update. Your kind advise is greatly appreciated. Thank you

Solution: Wi-Fi connectivity problems can usually occur right after a software update. The first thing that you need to do in this case is to restart phone. This oftentimes helps since it refreshes the phone software. If you still can’t go online after the restart then you need to delete the Wi-Fi connection from your phone. Once this is done restart the device then add the Wi-Fi connection again.

If you still experience the same issue then you should consider doing a factory reset. Take note that you need to backup your phone data first before performing this procedure. A reset is highly recommended since it deletes any old software data that could still be in your phone which is known to cause issues such as this.

S6 No App Notifications After Marshmallow Update

Problem: My wifi connectivity has been affected. None of my apps send me notifications when connected to wifi. I have to manually refresh to get my updates causing me to be delayed in receiving msgs, emails, etc. I also have issues at time with the Internet itself saying I’m not connected to server even though my wifi hasn’t changed. All this definitely occurred following the update and I’m not sure how to fix it. It’s very inconvenient and inefficient to have to constantly refresh apps to see if something new came through. I have to disconnect wifi and connect to mobile data to check things at times. When I do, I all of the sudden receive a barrage of all the notifications I missed while connected to wifi.

Solution: Try to check the Wi-Fi settings of your phone first and make sure that the “Keep Wi-Fi on during sleep” is enabled. This allows the device to stay connected and get notifications from apps that require connectivity even if the phone sleeps. If the issue still occurs even if this setting is already enabled then follow the recommended troubleshooting steps listed below. Move to the next step should the issue still occur.

  • Make sure your apps are running on the latest update. Check if the issue still occurs.
  • Delete the Wi-Fi connection from your phone. Restart the device then add the Wi-Fi connection again. Check if the issue still occurs.
  • Start the phone in recovery mode then wipe its cache partition. This deletes the temporary data stored in the device which could be causing the problem.
  • Backup your phone data then do a factory reset.

S6 Google Play Store Not Updating Apps Using Wi-Fi

Problem: Google play store won’t update apps on wifi only when I turn off wifi and it’s eating up my data.  I have reset router.  Had phone forget my connection.  Nothing works.  Any suggestions?

Solution: Try clearing the cache and data of the Google Play Store app and the Google Play Services app from the application manager. Once this is done check if you can now update your apps.

If the issue still occurs follow the troubleshooting steps listed below. Move to the next step should the issue still occur.

  • Wipe the cache partition of your phone from the recovery mode.
  • Backup your phone data then do a factory reset.

S6 Not Connecting To The Internet

Problem: My phone will not connect to any internet connections or mobile networks. I have turned my phone off and on and I have restarted my phone about 4 times and it is still not working.

Solution: Have you installed any new app to your phone prior to this issue happening? To check if an app is causing this problem try to start your phone in Safe Mode first. Once in this mode check if you are able to go online using a Wi-Fi and mobile data connection. If the issue does not occur in this mode then it is most likely caused by an app. Find out what app this is and uninstall it.

In case your phone can’t connect even in Safe Mode then I suggest you backup your phone data then do a factory reset. Once the reset is done check if you are now able to go online.

S6 Internet Tabs Not Working After Marshmallow Update

Problem: With the S6 we are no longer allowed to NOT accept Android updates (which in my experience always make something important stop working). They pushed Marshmallow on me and now my internet tabs don’t work.  You can’t remove battery and I don’t want to factory reset my phone and lose all the settings etc. Thanks!

Solution: When you say Internet tabs I assume you mean the tabs of your browser. If this is the case then try to clear the cache and data of the browser first from the application manager. If the issue still occurs, and since this happened right after the Marshmallow update, I suggest you backup your phone data then do a factory reset. However, since you mentioned that you don’t want to do this then you can perform the next best troubleshooting step and that is to wipe the cache partition of your phone.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Samsung Galaxy S6 Display Not Working After Getting Wet Issue & Other Related Problems

The #Samsung #Galaxy #S6 is a smartphone released in 2015 that changed the way the company made flagship models. While the previous flagship device which was the S5 mainly used plastic parts the S6 now uses metal and glass in its construction giving it a more premium feel and look. With its new change in design several features that people were used to having were missing such as a removable battery and the lack of a microSD card slot. Although this is a solid performer there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S6 display not working after getting wet issue & other related problems.

If you own a Samsung Galaxy S6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

S6 Display Not Working After Getting Wet

Problem: I was walking in the rain yesterday for about 30 minutes but my phone was in my pocket and I got drenched. When I took it out it seemed like everything was working except for the display so I put it in rice overnight and checked on it this morning but it was completely unresponsive. I took out the sim card and checked for the color change but I didn’t see anything. I haven’t tried to charge it yet.

Solution: If your phone got wet then the best thing that you can do is to wipe its exterior with a cloth making sure that it gets dry. Remove the SIM card from the device then place the phone in a bag of rice for at least 48 hours. The rice will absorb the moisture inside the phone. Once this is done try turning on the phone. If it doesn’t turn on then try charging it first by following the troubleshooting steps listed below.

  • Clean the charging port of the phone using a can of compressed air making sure that any dirt or debris stuck in the port gets removed.
  • Charge the phone for at least 20 minutes using its original charger.

After charging the phone check if it is able to turn on. If the issue persists then the phone might already be water damaged. You will need to bring this to a service center and have it checked.

S6 Not Fast Charging

Problem: Charging was not working at all. Factory formatted the phone and deleted everything. Fast charging started working. Again after 2 days fast charging is not working. At least normal charging is working. I cannot take the pain to delete everything again. Already tried by 3 brand new fast chargers, still the same issue. Kindly help me with the issue of starting the fast charging.

Solution: What you will want to do first in this case is to clean the charging port of the phone using a can of compressed air as sometimes dirt or debris stuck in this port can cause this particular problem. Once the port is clean try charging the phone using a different charging cord. You should also try using a different wall charger preferably one with at least 2.0A of output.

In case the issue persists try to start the phone in Safe Mode then check the fast charging status of the device in this mode. If the problem does not occur then it could be caused by an app you downloaded. Find out what app this is and uninstall it.

Should the above steps fail to fix the problem then you will need to bring the phone to a service center and have it checked.

S6 Gets Hot When Charging Does Not Turn On

Problem: Hi droid guy.I charged my S6 in my car after a completely drained use. The phone had been dead for over a week. The phone charged and came on when I switched it on, after about 15 mins, I noticed it was off again, tried switching it on but it’s been unresponsive to everything since then. I’ve tried a soft reset, tried a safe boot, four button press, three button press, everything and no response. Whenever I try charging after that, it just gets hot but doesn’t show any sign of charging.

Solution: A phone that gets hot when charging could mean that the battery is faulty. This is a potentially dangerous issue as it might damage the device. The best troubleshooting step that you can do right now is to make sure that the charging port of the phone is clear of any dirt or debris by cleaning it with a charging port. Next, try charging the phone for at least 20 minutes using a different charging cord and wall charger. When you turn on the phone do so by pressing the power and volume down button for at least 10 seconds.

If the above steps fails to fix the problem then you will need to bring the phone to a service center and have it checked.

S6 Replacement Screen Has Purple Dots

Problem: Hi there. I’ve had my s6 for about 6 months and it’s been so sturdy and survived my clumsy self until I dropped it at a weird angle onto tiles and broke the LCD. Had the LCD replaced and it was working fine but literally 7 days later the screen developed purple dots and bled out. I was told this happened due to further trauma to the phone (e.g dropping it or pressure) which it don’t believe it experienced (I mean I spent 250 bucks fixing it…so i was being really careful in those 7 days). Qu is: do you think the s6 is more susceptible to a broken LCD once the original is replaced or do you think it was a faulty installation?

Solution: The purple dots on the screen will usually appear if the phone had been dropped or if a certain amount of pressure has been applied on the display causing it to become damaged. Since you mentioned that you haven’t dropped the phone ever since the replacement screen was installed then there’s a possibility that this replacement screen is faulty.The best thing that you can do right now is to bring the phone to a service center and have it checked.

S6 Screen Not Turning On Blue LED Light Active

Problem: Hi, My phone recently stopped working for no reason. I was using it, put it down beside me and when I picked it back up it wasn’t working. The screen wouldn’t come on and there was just the blue light at the top. Every time I try to power the phone on a white line from top to bottom left flashes for a split second and then disappears. No button combinations have helped me fix this issue and I don’t know if I should just bring it to a store.

Solution: What you will want to do first in this case is to simulate a battery pull. This is done by pressing and holding both the power and volume down buttons for at least 10 seconds. Your phone should restart after this. In case the issue persists then proceed with the troubleshooting steps listed below.

  • Clean the charging port of the phone using a can of compressed air. Make sure to remove any dirt or debris stuck in the port.
  • Charge the phone for at least 20 minutes using a different charging cord and wall charger.
  • Turn on the phone.

In case the above steps fails to fix the problem then you will need to bring the phone to a service center and have it checked.

S6 Has Lines On Screen After Getting Wet

Problem: Water poured on my so and I kept it in rice for almost 2 weeks,it wasn’t charging before but now it’s charging. My screen is the problem now,any time I turn the screen now a green light covers it before my wallpaper shows. Also the screen doesn’t stay still lot’s of lines shows making it difficult to use, like playing a damage cd (scratches).

Solution: Unfortunately in this case it appears that the display has been water damaged already. The best thing that you can do right now is to bring the phone to a service center and have it checked.

S6 No Internet Connection

Problem: Hello, I’m a volunteer at a LHC order. The nuns there are often receiving donations from various sources. So they have an Samsung S6 that we don’t know who sent in to ask for password to unlock the phone. The phone has no SIM card and appears to be using T-mobile service. I followed instruction to hard reset the phone to the manufacture setting. When I restart the phone, it goes back to the initial setting screen which asks me to connect to the internet for verification. I get it connected to my router but it still says no internet connection although all my other devices have no problem connecting to the internet. What else can I do to fix this? Thanks

Solution: You should try connecting the phone to a different Wi-Fi network then check if the Internet works. If it doesn’t and since this issue occured right after a factory reset then this could already be a hardware related problem. The best thing that you can do right now is to bring the phone to a service center and have it checked.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Samsung Galaxy S6 Can’t Connect To Internet Using Mobile Data Issue & Other Related Problems

Welcome to another installment of  our troubleshooting series where we aim to help our readers who own the #Samsung #Galaxy #S6 fix the issues that they are experiencing with their phone. Today we will address the Galaxy S6 can’t connect to Internet using mobile data issue & other related problems. As we all know, one of the main strengths of a smartphone is that it allows anyone to go online while on the go either through a Wi-Fi network or a mobile data network. Sometimes though some connectivity related problems can occur.

samsung-galaxy-s6

If you own a Samsung Galaxy S6  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

S6 Can’t Connect To Internet Using Mobile Data

Problem: I got a galaxy S6 from my son. He upgraded to a S7. He is on Verizon. I activated on Tracfone on their BYOP program. Everything seems fine except that I can’t connect to the internet with data. Tracfone says I don’t need APN on their CDMA network. Did a reset but didn’t help. Any ideas?

Solution: Try to backup your phone data then do a factory reset. Once the reset is complete try to check if the phone has any data signal. If you can’t get any data signal then try to check the network mode of your phone. You can get to this mode by tapping on Apps on the home screen then going to Settings – Mobile Networks – Network Mode. Try to check the Internet connection when  the connection mode of the phone is set to Global, LTE CDMA, and LTE/GSM/UMTS.

S6 Not Remembering Wi-Fi Passwords

Problem: I have an AT&T Samsung S6 that is unlocked for carrier. The issue with the phone is that the wifi does not remember the passwords for the wifi networks that I have previously signed into. There are times where it stores the passwords and connects automatically but other times it doesn’t remember the password and I have to re-enter the password. I cannot do a soft reset as I can’t remove the battery so any assistance with this issue would be greatly helpful.

Solution: In most cases this issue is caused by a problem with the way the phone accesses the password in the secure storage of your phone. You can try forgetting the Wi-Fi network then adding it again. If this doesn’t work then the best thing to do next is to backup your phone data then do a factory reset. This will fix the secure storage in the EFS partition where the passwords are stored.

S6 Not Remembering Wi-Fi Password Even After A Factory Reset

Problem: Hi there, I recently bought a galaxy s6 (android version 5.1.1) and have had 2 issues which I really need assistance with. 1- my phone is not saving my wi-fi passwords; so every time I restart my phone, take it off of airplane mode or re-enter a wi-fi area, my phone does not automatically connect! 2-I’ve been getting a message (related to Knox software I think) that tells me Unauthorized actions have been detected. Restart your phone to undo any unauthorized changes. Despite, performing a factory reset on the phone,  I still have these 2 issues. Can you help? Thanks!

Solution: If factory resetting the phone does not resolve this issue then the next step is to flash the phone with its.  updated stock firmware file. You will need to root your phone to do this first. Once the phone is rooted make a backup copy of the phone’s EFS partition using TWRP. Use the root file explorer to delete ss_data in /efs. Reboot the phone. You can now flash your phone. Instructions on how to flash your device can be found at several of the popular Android forums online.

S6 No Internet Connection

Problem: Hi, So my issue is that my samsung galaxy s6 is connected to the internet but it still has the notification that there is no internet connection. Both the wi-fi connection and 4g work fine but my phone still says I don’t have internet when I do. Normally I wouldn’t care that much since I have the internet but the notification is blocking the bottom half of my phone where my most used apps (phone, email, text, camera) are located. I tried a bunch of the troubleshooting that I read from other people’s experiences but nothings worked so far.

Solution: Try checking if the same issue occurs when your phone is started in Safe Mode. If your phone can connect to the Internet while in Safe Mode then the issue is most likely caused by an app you downloaded in your phone. Find out what app this is and uninstall it.

If the problem occurs even in Safe Mode then perform the following troubleshooting steps listed below.

  • Try connecting your phone to a different Wi-Fi network. If the phone can connect to the Internet then the issue might be with your router.
  • Check if you have an active mobile data subscription.
  • Make sure your phone is using the correct APN settings.
  • Backup your phone data then do a factory reset.

S6 Slow Wi-Fi Connection

Problem: I have had a samsung s6 for about 4 months now and it has been working perfectly. However, recently my family upgraded to virgin media hub 3.0 and my phone gets very slow wifi. This is also the case on my tablet(samsung tab S2). The rest of the people in my house all have Apple devices and the wifi works perfectly on them. I’ve tried a factory reset of the modem to no avail. Wifi works perfectly on my phone in other houses or areas though. So i am wondering if it is a problem with my phone or should i contact virgin media about it?

Solution: You should try forgetting the Wi-Fi network from your phone then connect to it again. Make sure that your phone is the only device connected to the router when checking the Internet speed. If necessary you can run an Internet speed test by downloading a speed test app at the Google Play Store. If the issue remains then you should contact Virgin media regarding this issue.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.