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S6 Mobile Data Not Working

Galaxy S6 can’t send out emails when using wifi, mobile data stopped working, other issues

Good everyone. This troubleshooting post discusses some connectivity-related problems on the #GalaxyS6. As usual, the cases mentioned here are taken from reports submitted by some members of our Android community. We hope you’ll find this material helpful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S6 wifi stopped working after changes in Device Management were made

My husband has a Samsung S6. Yesterday, he was messing around in the Device Maintenance option in Settings and now his WIFI won’t turn on. The icon is black and turns a light blue when it is tapped and you can toggle the WIFI switch to on (but not to off) in settings. It says turn in on but does not progress past that. You cannot open a WIFI sub menu to see any networks either. I have tried rebooting his device several times, rebooting into safe mode (the problem persisted in safe mode) and wiping cache partitions. None of these has fixed the issue. The phone is working fine otherwise. All other features e.g.. Bluetooth, mobile date etc. are working normally. It seems as tho he changed a setting while in the Device Maintenance area but I cannot figure out what and he does not remember what he changed. I am at a loss. Please help. — Crystal Provo

Solution: Hi Crystal. If you are positive that changes were made under Device Management section only, there’s a chance that he may have selected the one of the two power saving modes under Settings>Device Maintenance>Battery. These two options are MID and MAX, previously known as Power Saving Mode and Ultra Power SAving Mode, respectively Any of these modes aim to lower battery consumption of the device by modifying energy intensive functions such as screen brightness, screen resolution, CPU speed, and network usage. Once selected, network usage will be cut drastically by disabling both wifi and mobile data, though a user can turn them back on later. To see if this is the case, try to return the phone to its normal power consumption mode by doing the following steps:

  1. Open Settings app.
  2. Tap Device Maintenance.
  3. Tap Battery.
  4. Tap OFF.

If doing the steps above won’t fix the issue, do a factory reset by doing these steps:

  1. Create a backup of your important files.
  2. Turn off your Samsung Galaxy S6 Edge.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Vol Down button again until the option Yes — delete all user data is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem 2: Galaxy S6 with Straight Talk SIM can’t receive calls and texts

My husband and I both have Samsung S6 phones (which were AT&T) changed to Straight Talk. Have been working perfectly for two years. Yesterday they both showed “no service” at the same time. Let it sit, started both phones again. No change. Called Straight Talk, they refreshed both phones. No change. Can’t receive calls or texts. Turned wifi off, no change. Airplane mode is not on. Can make calls on both phones. While on a call, old texts and messages come flooding in. Any suggestions?

It seems all info put in for Straight Talk is correct in Settings. Thanks for your help. — Scharr

Solution: Hi Scharr. If both phones were working normally before the issues occurred out of the blue, there are two possible causes for it:

  1. something has changed in both accounts, or
  2. there’s an on-going network issue in your area.

It’s very unlikely that the issue is due to a device issue since both devices suffers from the same problem almost around the same time. There may be a provisioning issue in both accounts so you must talk to your carrier to ensure that everything is set normally. Provisioning procedures vary by system so only your carrier’s technical support team can help you with this. Provisioning issue means that there is an incorrect parameter in an account which may be directly or indirectly linked to the issue. If a regular technical support representative can’t fix the issue, consider talking to a supervisor or manager so a higher level of support can double check the accounts. If they’ve already done everything on their levels, make sure to get a new SIM card. If that won’t fix it either you may even have to try changing your number to ensure that your account is reworked.

If nothing works still, there’s a chance that there may be an unknown problem with the network. If possible, try to insert another known working SIM card and see if Straight Talk’s services work in your location. If you’ll encounter the same trouble, let Straight Talk know so they can do something about it.

Problem 3: Galaxy S6 can’t send out emails when using wifi

Hi. I’m trying to help my mom with her Samsung Galaxy S6 ( I use an Apple so not much help). She has a global email account and is connected to my wifi at home whilst she visits. She is able to receive emails but when she replies to one it says “unable to send email – error occurred on email server.”. How can I help her setup so it works off my WiFi. Do I need to create another gmail account for her and setup as default to use WiFi? Please help. — Hamish.james

Solution: Hi Hamish.james. This can be a case wherein the email service provider restricts an account from sending emails over an untrusted network (your internet service provider). In other words, the email provider’s SMTP server (outgoing server), for security reasons, does not allow an account to send emails out in third party networks unless the account can authenticate login credentials. To fix the issue, consider turning on Authentication required before sending emails option. To do this in the standard Samsung email app, do these steps:

  1. Open Email app.
  2. Tap More settings icon (three horizontal lines at the upper left).
  3. Tap the Gear icon.
  4. Tap the Account you’re having a problem with.
  5. Scroll down to the bottom and tap Server settings.
  6. Move the slider for Authentication required before sending emails option to the right to turn it on.

If your mom is using a different email app, find the server settings in said app and look for anything that says something about authentication required for outgoing emails.

If our solution above won’t help, tell your mom to contact her email provider for direct assistance.

Problem 4: Galaxy S6 mobile data suddenly stopped working

My Galaxy S6 suddenly won’t connect to the network via data. I have performed a soft reset, checked the APN settings, as well as anything else I could think of that might affect the data connection. I haven’t downloaded any new apps, but have applied all current updates to applicable apps. I don’t see the little data icon that usually appears at the top of the screen (the one that will say 4G if available with the 2 little arrows that indicate download or upload). The phone has performed flawlessly for over 2 years. I am an engineer, and understand how cell phones work from a technical standpoint, but this has me stumped. My carrier is Tag Mobile, who uses the T-Mobile network. — Holland Phillips

Solution: Hi Holland. Have you tried checking how mobile data works when the phone is on safe mode? A third party app may be affecting this function for some reason so it’s a good first troubleshooting step. To do that, kindly follow these steps:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

If mobile data works when your phone is on safe mode, that means that our suspicion in on target. To fix the issue, you must use the process of elimination to identify the problematic app.

However, if the problem remains even when the device is on safe mode, wiping the cache partition may help. Here’s how:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Finally, if a cache partition wipe won’t help either, do a factory reset to return all software settings back to their known working state. Refer to the steps above on how to do it.

Remember, factory reset and two previous solutions can only fix an issue due to a fault in the device. Since you’re dealing with mobile data here, there’s a chance that the problem is account- or network-related as well. So, if nothing works after doing our suggestions, contact your carrier and let them help you troubleshoot the problem.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 mobile data won’t work in another network, how to configure speed dial, other issues

Are you having one of those frustrating problems wherein your supposedly high-end #GalaxyS6 won’t allow you to use your apps or connect online? This post might help. Keep reading and let us know what you think in the comments below.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S6 edge mobile data won’t work in another network, how to configure speed dial contacts

I purchased an Samsung Galaxy S6 edge SCV31 from the AU KDDI network provider in Japan two years ago. I unlocked the phone via legal methods and completed all installments and took the device back to my country. Now I need to switch to Vodafone. The SIM works and receives and sends calls and messages, however I can only browse the internet via WiFi connection only. The mobile data does not work even though my Vodafone SIM is one compatible with the device and 4G networks. There is no error message of any kind and I tried to set the access point to the details provided by my current carrier to no avail. What kind of measure should I take?

P.S. The mobile phone still “senses” I am still in Japan. Each time I try to call a local number it gives the international dial assist and asks me if i want to include Japan code +81. — Ahmed Osama

Solution: Hi Ahmed. Using a phone from another carrier can sometimes be problematic. You must accept the fact that some services may not work properly when the device is used outside the original network.

Mobile data can only work if you have an active data subscription from your carrier, and if the phone’s software can be configured properly to allow it. Keep in mind that smartphones built for specific carriers may not be 100% compatible with other networks.

Unlocking your device only means that some network functions, specifically SMS/MMS and voice calling have been allowed. It doesn’t mean however that the software has been modified 100% to that of the current carrier you’re using. Majority of the software is still set to that of the original carrier and in some, mobile data settings cannot be changed at all. This is a common issue with Verizon phones in the US. We are not familiar with the software of your device but if you’re positive that it’s been network unlocked but mobile data is still not working (and even after you’ve configured the APN correctly), that’s too bad. Try to bring the device to a good electronic shop to allow a technician to check it personally. If you’re lucky, they may be able to find a way to customize the software to use your current carrier’s network for mobile data. Remember, checking the software for this case requires some advanced hacking tool that not everyone can get. It’s possible that the software may have been locked permanently that even a good technician may not be able to make modifications to allow it work.

As regards the dialing issue, the cause can still be similar to the mobile data difficulty you’re having. Apparently, the current software is designed to do what it’s doing now, to remind you to if you want to include Japan’s country code first. Try to see if you can circumvent this issue by using speed dial in the Phone app. Here’s how:

  1. Open the Phone app.
  2. Tap the dialing keypad icon at the lower right hand side.
  3. Tap Settings icon at the upper right hand side.
  4. Tap Speed dial.
  5. Add your speed dial contact.

Problem 2: Galaxy S6 signal reception keeps disappearing

I have a Samsung Galaxy S6 unlocked phone with T-Mobile as the carrier. I’ve been having issues with this phone for months. It would randomly restart and be stuck in a bootloop, but I installed an app called Wakelock which seemed to fix this issue. However, last week the phone began losing signal randomly. I got a new SIM card, but still having this issue. And then the signal returns hours later. Not sure how to fix it, because when I turn my phone off to restart it after losing signal, sometimes it doesn’t turn back on at all! — Vaishnavi Kashyap

Solution: Hi Vaishnavi. Like other Android issues, yours is a particularly difficult one to nail because it requires advanced diagnostics to check both software and hardware as well as complete history of the device. We can’t do both obviously so what you can do best right now is to do trial-and-error troubleshooting.

Cache partition wipe

As a first step, you want to check if a cache partition wipe will help. At times, system cache, which is stored in the cache partition, can get outdated or corrupted. To ensure that Android has a good system cache when loading apps, you must delete all contents in the cache partition by doing the steps below:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Install Android and app updates

Once you’ve deleted the cache partition, be sure that you then install the latest available Android and app updates. We assume of course that your phone runs the official Samsung or carrier-provided firmware.

If it’s been customized and runs non-official firmware, you should consider reflashing stock firmware on it if you can’t find an updated version. Keep in mind that all community developed firmware are not perfect and can become problematic just like any official firmware that you’re trying to avoid. Since building firmware updates and fixing known bugs require a lot of resources, most of these firmware may be more buggy than official ones.

Also, be sure that your apps are all up-to-date to minimize app-related bugs.

Restart the phone to safe mode

If you impulsively install apps most of the time, there’s a chance the main reason for your issue is app-related. To check, try to restart your phone to safe mode and see if it makes any difference. Here’s how:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Remember, safe mode is not a solution but just a means of checking if your suspicion is spot on. All it does is block third party apps and services. So, if your phone will work normally when its on safe mode, that’s a clear indication that an app is to blame.

By the way, you’ll never see the difference  unless you let the phone run in safe mode for a long time. Be sure to observe the phone while it’s on safe mode for at least 24 hours.

Wipe the device clean

If all else fails, you must do the drastic solution by deleting all user data and returning all software settings back to their defaults. Here’s how:

  1. Create a backup of your files.
  2. Turn off your Samsung Galaxy S6 Edge.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem 3: Galaxy S6 wifi button won’t turn on

A few months back I was using my Samsung Galaxy S6 to watch Youtube when the video stopped loading. I figured the school shut off their internet so I went to the settings to check. But my phone showed that it had Wi-Fi turned off. I pressed the button to turn it on but it went grey and wouldn’t let me tap it anymore. I tried the one in the drop down menu but it turned a dark shade of green instead of the bright green that shows it’s on. We took it to a local shop who replaced the antenna but that didn’t help and he said it must be a software issue. Samsung won’t help since the phone was rooted but it had been rooted for well over a year before it stopped working. Can you please help? — Robert Haseman

Solution: Hi Robert. Wifi functionality depends not just on the antenna but on other hardware components as well, which can also become problematic. If replacing the phone’s antenna did not help, the technician should have performed other checks on the network chip (which can be very difficult to determine if it’s working or not). We don’t think it’s a software issue since most software problems can be addressed by a factory reset (which you should have done by now).

We suggest that you bring the phone to another service center so more hardware troubleshooting can be done. Otherwise, just replace the motherboard or the entire phone entirely.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 mobile data keeps dropping, mobile hotspot not working, other internet issues

Hello Android community. Welcome to another #GalaxyS6 post for the day. We discuss some connectivity issues in this one so we hope you’ll find our suggestions helpful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S6 edge mobile data not working

Hello. My data connectivity is not working on my Samsung Galaxy S6 edge here in  the US. It was working properly in Algeria. FYI: I bought this phone from New York store on 12/15/2016. I have to use wifi otherwise my data connection is not working. Can you please advise. Thanks. — Khelil

Solution: Hi Khelil. There are a number of things that you want to check to solve the issue. The first one is to ensure you have an active mobile data subscription with your carrier in the US. If you are in a CDMA network like Verizon or Sprint, your carrier will have to reprogram your phone in order to make this work. Depending on your phone model, this may or may not work. If you have a CDMA phone from a different carrier, there’s a chance that some of the phone’s functions may not work when you use it in another CDMA network. For example, if your phone was originally built for Verizon but you’re now using it in a Sprint network, mobile data may not work. The same is true if you are in a GSM network. You have to talk to your carrier to check whether or not their mobile data service will work in your particular phone model.

Secondly, you have to make sure that the device’s APN settings are configured correctly. Again, you want to contact your carrier so they can walk you through the steps in setting it up properly.

Thirdly, there’s a chance that your phone’s hardware may have different operating frequencies for data connectivity. Each carrier operates in a certain set of frequencies and only devices that are compatible with said frequencies can pick them up. Try to Google the specifications of your phone and compare it with the operating frequencies of your carrier in your area. You may have to get firsthand information from your carrier about this as well. Keep in mind that frequencies in a phone cannot be changed. If your device is not compatible with your carrier’s network, you’re out of luck.

Problem 2: Galaxy S6 edge wifi portal very slow

I am facing issues with my Samsung Galaxy S6 Edge + device. when I am trying to connect over to a Wifi Connection the Captive Portal comes up very slow and asks me to sign in. Usually with other Device it doesn’t take much time but with Samsung Edge S6 + it takes 20+ seconds for the page to come up. I have this question of why the captive portal comes very slow. — Vikram Rao

Solution: Hi Vikram. It can be anything. The causes can range from a browser bug, an operating system glitch, or an issue with the router. Try to wipe the cache and data of the default browser in your phone and see how it works.

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more.
  5. These are all clickable items. You’ll want to click on Storage.
  6. You should now clearly see the Clear Cache and Clear Data buttons for the application. Try clearing the cache first. If that won’t work, delete the app’s data as well.

As an alternative, you can also install a different browser and make it as the default. This will help you determine if the current browser is buggy or not.

To set an app as the default, follow these steps:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap More options in the upper right hand side (three-dot icon).
  4. Tap Default apps.
  5. Tap Browser app.
  6. Nominate your preferred browser app.

To see if the problem is caused by an unknown operating system bug, make sure that you do a factory reset should the two steps above won’t work.  Here’s how:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem 3: Galaxy S6 mobile data keeps dropping

Hi! I got some mobile data connectivity issue with my S6 edge +. The mobile data connection keeps on dropping even if I am in a 4G/LTE area. I went to mobile connection mode and turned on 4G/3G/2G(auto connect), 4G showed up but after few seconds it switched to 3G(H+) and sometimes 2G(H) which greatly has affected my internet connection. I don’t know what caused this because when I checked my colleagues data connectivity they’re on 4G and I’m on a 3G mode and yet we have the same data provider. I hope you can help me. — Vince

Solution: Hi Vince. First, you want to see if this is due to a third party app. Start the phone in safe mode to block third party apps and services and observe the phone for as long as you can while mobile data is on. If the problem won’t occur, then one of the apps is to blame. Here’s how to boot to safe mode:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Install Android and app updates

If the issue continues despite having booted to safe mode, your next move is to ensure that you install the latest Android update for your device. Sometimes, Android updates can fix network issues especially if they are caused by a modem bug. Also, you want to ensure that all your apps are up-to-date and compatible with the current Android version. You can do this by checking the download page of apps in Play Store and checking if the developer indicated that the app works fine with a particular Android version and phone model. If you install apps outside of the Play Store, it’s your responsibility to update it by contacting the source.

A lot of people suffer from mobile connectivity problems because they run unofficial firmware and/or apps in the device. You have to keep in mind that carriers often only support official Samsung firmware and apps usually found in the Play Store. If you are the more adventurous type who uses custom firmware, roots the phone, and install apps from other sources, you should expect to encounter hiccups that may not be fixed using official channels.

Reset all settings to factory defaults

If your phone is already running the latest firmware and app updates and you did not do anything different before noticing the problem, the cause of the problem may be Android-specific. Make sure to factory reset your device to fix it. Refer to the steps above on how to do this solution.

Problem 4: Galaxy S6 edge plus mobile hotspot not working

I’ve upgraded from a Samsung Note 4 to an S6 edge+. I usually use my Note 4 as a hotshot for my laptop, but I can’t do the same with the S6 edge +. I’ve tried syncing via WiFi & Bluetooth. The laptop can detect the Bluetooth device (no cables), but that’s about it. Can’t detect WiFi, which negates the phone’s primary value as a hotshot. Any help would be appreciated Regards. — Nikki

Solution: Hi Nikki. Mobile hotspot is a carrier value added service, which means that you may need to pay extra in order for it to work in your device. Some carriers don’t usually offer mobile hotspot as a free, default service because it tends to bloat a user’s data consumption significantly. Kindly talk to your carrier and see if this service is available under your account. If it’s not, then they will have to add it under your current subscription for a fee.

Problem 5: Galaxy S6 Google Ads app keeps popping up

My Wife and I both give me any information about Google, have the same phone. Hers is doing it and mine does not. hers will suddenly blast an ad even when she isn’t using it and when we check it, there will be an app open called Google ads. Now she does not have an app on her phone called Google ads. I have read over your forum and well and several others and none of them is giving me any information about an app called Google ads causing the issue. I am hoping you can help me. this has been going on for a couple of weeks now. We are both in I.T. I have scanned the phone with Malwarebytes for Androids, Secure any where, and Webroot, none have found anything. I even went through my only browser settings for Google to see if there was anything I could see that might fix it. I really hope you can help me. — Matthew Christian

Solution: Hi Matthew. You’re right. There’s no such thing as Google Ads app. Though Google deals with advertisements, they don’t publish a specific app in order to push ads in Android. We think your wife’s phone may be infected with malware so the best thing that she must do right now is to factory reset the device via Recovery Mode. Once she’s done that, observe the phone for a few hours to see if the said Google Ads app returns. Be sure not to install anything during this time to see any difference.

Keep in mind that malware infection in Android usually occurs when a user is not careful with apps they install. Some apps may pose as legitimate ones at first but would later on transform into its malicious version after an update. Make sure that you only install apps from trusted sources or developers.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Samsung Galaxy S6 Wi-Fi Isn’t Working Issue & Other Related Problems

The #Samsung #Galaxy #S6, just like any other smartphone, allows its user to easily get online either by using a Wi-Fi connection or through a mobile data connection. The Internet speed is quite good on this device as it supports Wi-Fi 802.11 a/b/g/n/ac as well as LTE networks. Sometimes though getting online with this mobile device isn’t as easy as it looks as certain issues can occur which prevents the phone from connecting to the Internet. In this latest installment of our troubleshooting series we will tackle the Galaxy S6 Wi-Fi isn’t working issue & other related problems.

samsung-galaxy-s6

If you own a Samsung Galaxy S6  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

S6 Wi-Fi Isn’t Working

Problem: Okay so when I am at work my Wifi isn’t working.  It will let me connect to the wifi and says I’m connected but none of my apps or internet will work.  When I try to do something it says “network connection failed, please check that you have a data connection and try again.”  I have tried the wifi at multiple other places and it works just fine, just not at work.

Solution: It appear that there’s something blocking your phone from connecting to the Internet. This is usually caused by a firewall policy or some other restriction set by your company IT department. Try forgetting your company Wi-Fi connection from your phone then search for it again and connect to it. If the issue still remains then I recommend you consult your company’s IT department regarding this matter.

S6 Will Not Connect To Home Wi-Fi

Problem: My samsung galaxy s6 will not connect to my home wifi. My wifi network shows up and has you tap to connect. But when you tap it takes you to a pages that says Web page not available The webpage: Http://conectivitycheck.gstatic.com/regenorate_2 Could not be loaded because: Net::err_name_not_resolved

Solution: Can your other devices connect to your home Wi-Fi network?

If they can then proceed with the troubleshooting steps listed below. Check if the issue gets resolved after performing each step. Proceed to the next step should the current step fail to fix the problem.

  • Forget the home Wi-Fi connection from your phone then connect to it again.
  • Try restarting your phone in Safe Mode. In this mode only the pre-installed apps are allowed to run. Check if you are able to go online. If you can then the problem could be caused by an app installed in your phone possibly a security app. Find out what app this is and uninstall it.
  • Backup your phone data then do a factory reset.

If your other devices can’t connect to your Wi-Fi network then the problem could be caused by an issue with the router.

S6 Continuously Drops Connection

Problem: Samsung s6 continuously dropping connection. Can no longer stream music, it will play for 3 or 4 minute and then just stop working. Facebook messenger will work then for 30 seconds say it’s disconnected then eventually connect again. Have had this issue for a couple months since I updated the os. Have cleared cache but same issue.

Related Problem: I am using samsung galaxy s6. Even when i am connected to a wifi and while using apps like facebook it says “can’t connect to the internet” and sometimes its says “no internet connection ” . Even the whatsapp call drops every time. Please help Thank you

Solution: Does this issue only occur when your phone is connected to a particular network? Try connecting your phone to a different Wi-Fi network or try to use your mobile data subscription and see if the issue still occurs. This way you can check if it’s your current connection that’s causing the problem.

If you have verified that the problem isn’t with your connection then proceed with the troubleshooting steps listed below. Move to the next step if the problem still occurs.

  • Try to check if an app installed in your phone is causing this problem by starting your device in Safe Mode. In this mode only the pre-installed apps are allowed to run while apps you downloaded are prevented from running. Check if the issue still occurs. If it doesn’t then it could be caused by an app. Find out what app this is and uninstall it.
  • Backup your phone data then do a factory reset.

S6 Enabling Hotspot Turns Off Wi-Fi

Problem: Whenever I try to turn on mobile hotspot it tells me “Enabling Mobile hotspot will turn off Wi-Fi”. How can you use one without the other????? Last week I used mobile hotspot with no issues but now it won’t allow both to be turned on. how do I correct this?

Solution: This error message will usually pop-up if your phone is currently connected to a Wi-Fi network and you want to use your phone as a mobile hotspot. When the phone acts as a hotspot it connects to the Internet using the mobile data chip while the Wi-Fi chip is being used as the hotspot which other devices can see and connect to. This Wi-Fi chip can only do one function at a time so its can either connect to a wireless network or act as a hotspot.

S6 Mobile Data Not Working

Problem: I bought Samsung Galaxy S6.  From the time, I bought the phone is not letting me use mobile data.  Its working fine on WiFi.  But not working on mobile data.

Solution: If you have an active mobile data subscription and you are in an area with strong data coverage then the problem could be caused by a wrong APN setting on your phone. Make sure that your phone APN setting matches your carrier’s APN settings.

S6 Can’t Connect to The Internet

Problem: I unlocked my phone earlier and now it is stuck on the screen that says connection problem and under that it says cant connect to internet and i can’t get to my home screen or anything.. I have tried all the troubleshooting on this website but nothing seems to work. Can you please help me. Thank you

Solution: When you say unlocked I’m assuming that the phone was initially locked to one network and you unlocked it so that it can be used on different networks. For this issue I recommend that you backup your phone data then do a factory reset. If the issue still occurs after the reset then something might have gone wrong during the unlocking process. I recommend that you review the steps that were done to unlock the device. As a last resort you might need to flash your phone with its updated stock firmware. Instructions on how to flash your phone can be found at several of the popular Android forums online.

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