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S6 Edge won’t charge

Samsung Galaxy S6 Edge Keeps On Restarting Issue & Other Related Problems

The #Samsung #Galaxy #S6Edge is one of the pioneers in smartphones that use a curved edge display. This model which was released in 2015 is still quite popular today. This is mainly due to the fact that this was once a flagship device which was released with top of the line specs back then. It also helps that this phone is getting relevant software updates constantly and in fact is now running on the official Android Nougat update. Although this is a reliable phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S6 Edge keepson restarting issue & other related problems.

If you own a Samsung Galaxy S6 Edge or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

S6 Edge Keeps On Restarting

Problem: hello sir, i have samsung s6 edge. i have purchased this phone in BAHRAIN but last 1 month i have problem with s6 edge its keep restarting. In s6 edge android version is 6.0.1 but i have updated 7.0.1 but again i have facing same problem. Its keeps restarting again and again. Right now I am very upset. please help me.

Solution: What you will want to do first in this case is to check if an app you installed is causing this problem. To do this you will have to start the phone in Safe Mode. When the phone operates in this mode only the pre-installed apps are allowed to run. If your phone does not restart while in this mode then the problem could be caused by an app you downloaded. Find out what app this is and uninstall it.

In case the issue still occurs even in Safe Mode then you will have to backup your phone data then do a factory reset. This way you can check if a system glitch is the culprit. Once the reset is complete do not install any apps in your phone yet. Try checking first if the issue still occurs.

If the above steps fails to fix the problem then this might already be a hardware related problem possibly caused by a faulty battery or power IC. If this is the case then you will need to bring the phone to a service center and have it checked.

S6 Edge Gets Stuck In Samsung Logo Screen

Problem: Hi I have samsung s6 edge .it works perfectly. But if I want to restart it, it goes off but when it comes on it gets stuck on 1st screen where either say samsung galaxy s6 edge . that says on until late battery runs out . it doesn’t change nor any button works .how can I fix this

Solution: The best thing that you can do right now for this particular issue is to start the phone in recovery mode then do a factory reset. Take note that this procedure will erase your phone data.

In case the issue still persists even after the factory reset then this might already be caused by a faulty hardware component. The best thing that you can do right now is to bring the phone to a service center and have it checked.

S6 Edge Randomly Switches Off Not Turning Back On

Problem: HELLO, my Samsung edge s6 randomly switched off yesterday and hasn’t turned back on since. I put the device on charge yet there was no indication that it was actually recharging (No lights) I left overnight and the phone is still not turning on. I have tried your steps advised such as holding the power button and volume key, but still nothing. I have also used a different charger and still nothing. Please help

Solution: The first thing that you will need to do in this particular problem is to clean the charging port of the phone using a can of compressed air. Make sure to remove any dirt or debris that could be stuck in this port. Once this is done perform a simulated battery pull by pressing and holding both the power and volume down buttons for at least 10 seconds. Your phone should restart after this. If it doesn’t then proceed with the troubleshooting steps listed below.

  • Charge the phone for at least 20 minutes using its charger then turn it on.
  • If the phone does not charge then try using a different charging cord and wall charger. Charge it again for 20 minutes before turning it on.
  • You should also check if the phone can charge from a computer USB port. If the phone charges this way then one of the pins of the charging port might be damaged. You will need to have this checked at a service center.

In case the issue persists then this could already be a hardware related problem in which case you will need to bring the phone to a service center and have it checked.

S6 Edge Camera Can’t Record Videos

Problem: Hi, the issue I’m having with my camera is that it wont let me record videos even though the phone has a lot of free space. When I touch the record button it does nothing. Also when I go to camera settings on the rear camera settings (Picture Size, Video Size and Tracking AF) it seems like they are disabled or something because I can’t change any of those and the color of the font is more a light gray than black like it is on all the other camera settings. I would like to link a screenshot so it is easier for you to understand what I’m saying but I can’t. Please, help me!

Solution: The first thing that you need to do in this particular case is to make sure that the phone is not running in Easy Mode.

  • From the home screen, swipe left.
  • Tap Easy settings.
  • Tap Easy Mode.
  • Tap Standard mode.
  • Tap Done.

If the phone is already running in Standard mode and this problem still occurs then the next step is to clear the cache and data of the camera app from the application manager. This way you can check if a corrupt data in the app is causing the problem.

You should also check if an app you downloaded is causing this problem by starting the phone in Safe Mode. If the problem does not occur in this mode then it is most likely caused by an app you downloaded. Find out what app this is and uninstall it.

One last troubleshooting step that you should consider performing if the above steps fail is a factory reset. Make sure to backup your phone data before doing the reset.

Should the above steps fail to fix the problem then the best thing to do is to bring the phone to a service center and have it checked.

S6 Edge Won’t Charge

Problem: Hello my Samsung galaxy S6 edge won’t charge it just shows that lightning bolt with no number on it so I don’t see any progress on the charging bar and I’m thinking I may have to get a new phone. Please help

Solution: The first thing that you will want to do in case your phone does not charge is to clean the charging port of the phone using a can of compressed air. Make sure to remove any dirt or debris stuck in this port. Once this is done try charging your phone. If it does not charge then try using a different charging cord and wall charger. You should also check if the phone can charge from a computer USB port.

If the above steps fails to fix the problem then your phone might have a damaged charging port or faulty charging IC. The best thing to do right now is to bring the phone to a service center and have it checked.

S6 Edge Won’t Update From Lollipop

Problem: Hello guys, so my galaxy s6 edge won’t update from lollipop. Is there something that can be done aside from downloading a custom OS? Thanks for a prompt response. Thank you.

Solution: There are several conditions that your phone must meet in order for it to get the official software updates.

  • Your phone must not be rooted.
  • Your phone must not be running on a custom software
  • If your phone has been unlocked then it should be running on its original network in order for it to access the update servers.

In case your phone meets the conditions listed above and no new update is available then you should try to use Smart Switch to update your phone. It’s also best if you perform a factory reset first before updating your phone. Just make sure to backup your phone data before doing the reset.

If the above steps fails to update your phone then you should consider manually flashing the update.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Samsung Galaxy S6 Edge Randomly Shuts Down After Software Update Issue & Other Related Problems

Welcome to another installment of our troubleshooting series where we help our readers who own the #Samsung #Galaxy#S6Edge fix the issues that they are experiencing with their phone. Today we will tackle the Galaxy S6 Edge randomly shuts down after software update issue & other related problems. We all know that software updates make the phone perform better but then in this case it seems to have introduced an issue. We will be providing the best troubleshooting steps that needs to be done for this particular problem as well as the other issues concerning this device that have been sent our way.

If you own a Samsung Galaxy S6 Edge or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

S6 Edge Randomly Shuts Down After Software Update

Problem: Hi, I recently did a software update on my S6 edge and it just randomly shuts down now. I’ve never had any issues with my phone since I’ve got it like 18 months now. I also did a factory reset on the device but still it shuts down. I find that the phone will only work if it’s connected to a charger. Please help.

Solution: If you have already performed a factory reset and the issue still persists then this could already be caused by a faulty hardware component in the phone. You mentioned that if you connect the phone to a charger then the phone will not randomly shut down. This means that the problem could be caused by a faulty battery or faulty power IC. The best thing that you can do right now is to bring the phone to a service center then have it checked.

S6 Edge Gear VR Not Charging

Problem: Hello – I recently purchased a Samsung Gear VR (2016), and a Samsung Galaxy S6 Edge. The phone fits fine into the Gear VR, however when I try plugging the S6 edge charger into the Gear VR, the charger does not fit in the port. I’ve tried doing some research, but I’m not sure if I was supposed to purchase an adapter with the phone or Gear VR. Can you lead me to whatever I need, the adapter, converter, a new charger, so that I am able to charge my S6 Edge when it’s in the Gear VR? Thank you for your help!

Solution:The Gear VR (2016) does not require any charging as it relies on your phone’s battery to work. You can however connect a Samsung charger to the Gear VR. A Samsung charging  cord is all that is needed to charge the Gear VR. If your charger cord does not fit then try to check if you have inserted it the wrong way. You should also try using a different charging cord.

In case no charging cord fits then you need to bring this back to the store where you purchased it and have it checked and possibly replaced.

S6 Edge Battery Drains Quickly After Software Update

Problem: Since receiving an update in late August, the battery drains very quickly. For example, I generally charge the phone overnight and, without using the phone at all, by 11am, it will be at 60%. I’ve tried a factory reset but that hasn’t fixed the problem.

Solution: If a factory reset doesn’t fix the problem then this might already be caused by a faulty battery. You will need to have the battery of your phone checked at a service center.

S6 Edge Replacement Battery Drains Quickly

Problem: my s6 edge’s battery was down that’s why I change my battery..after changing my battery it seems that my phone is overheating..and charge down faster than the original one.. what. can I do now?

Solution: If you got a replacement battery that is not made by Samsung then it’s very likely that it will not be of high quality and it will not retain its charge just like the original battery. You will usually notice that a third party battery will drain much quicker than an original Samsung battery.

In case you got an original Samsung battery and the issue occurs then you should perform the troubleshooting steps listed below.

  • Start the phone in Safe Mode. Check if the issue occurs in this mode. If it doesn’t then it could be caused by an app you installed. Find out what app this is and uninstall it.
  • Backup your phone data then do a factory reset. Once the reset is complete do not install any apps in your phone yet. Try to check first if the issue still occurs.

If the above steps fails to fix the problem then you will need to bring the phone to a service center and have it checked.

S6 Edge Won’t Charge

Problem: My s6 edge won’t charge and when I try holding the down volume and power key the phone won’t turn on, it just flashed the battery with the lightning bolt. After holding just the power button for a long time the phone turns on but dies shortly after. I don’t really want to have to hard reset but I’m not sure what other options there are, please help.

Solution: What you will want to do right now is to first charge the phone. Follow the steps listed below when charging the phone.

  • Clean the charging port of the phone using a can of compressed air. Make sure to remove any dirt or debris stuck in this port as this could cause charging problems.
  • Charge the phone for at least 20 minutes using its wall charger.
  • If the phone does not charge then try using a different charging cord and wall charger. You should also check if the phone can charge from a computer USB port.
  • Turn on the phone.

If the above steps fails to fix the problem then the best thing to do is to have this checked at a service center.

S6 Edge Capacitive Keys Keep Blinking

Problem: I have a Galaxy S6 Edge phone and the lights on the bottom keeps blinking. It doesn’t allow me to scroll down on my phone or slide over cause it opens the wrong apps. Also when texting or messaging it gives me # signs instead of letters.

Solution: What you will want to do right now is to check first if the problem is caused by a software glitch. To do this you need to backup your phone data then do a factory reset. Once the reset is complete immediately check if the issue still occurs. If it does then you will need to bring the phone to a service center and have it checked as this could already be a hardware related problem.

S6 Edge Cannot Turn On Wi-Fi

Problem: Hello Android guy, I cannot turn on WiFi on my Samsung Galaxy s6 edge even after hard reset. Any help to fix this is welcome. Thanks.

Solution: Unfortunately this is most likely caused by a faulty Wi-Fi chip. The best thing that you can do right now is to bring the phone to a service center and have it checked.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Samsung Galaxy S6 Edge Not Updating To Latest Software Issue & Other Related Problems

The popular smartphone models available in the market will most likely always be getting software updates. The #Samsung #Galaxy #S6Edge for example has received several updates ever since it was released in 2015. This device was initially running on Android Lollipop but now has been updated to Android Nougat. Aside from making the phone perform well the update also improves the security of the phone making sure that its data is protected. Although it’s a good idea to update the phone there are instances when certain issues can occur during the process which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S6 Edge not updating to latest software issue & other related problems.

If you own a Samsung Galaxy S6 Edge or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

S6 Edge Not Updating To Latest Software

Problem: I own a Galaxy S6 Edge. I can’t update software even to marshmallow. When I tap on ‘search for updates’, a message appears and says it is already up to date, on lollipop version.

Related Problem: Hi, I have an android s6 edge. bought it brand new a few months ago. i noticed that all my friends are running a significantly new version of android than i am. my phone is officially at and t unlocked and i use it with cricket sim card. what can i do to update my android version?

Related Problem: Hi, ever since i had this it has never updated. even when i check for updates it tells me it’s up to date. i still have the lollipop android on it. what should I do?

Related problem: software is not updating to android 7.0. when attempting to update it states that the operating system has been modified in an unauthorised way. it tells me to download smart switch and do it via that but i find that hard too. pls help

Solution: In order for the phone to get the latest official software updates there are several conditions that it must meet first which we have listed below.

  • The phone should not be rooted.
  • The phone should not be running on a custom software.
  • If the phone has been unlocked then it should be running on its original network in order for it to access the update servers.

If your phone meets the conditions listed above and it is still not getting any of the updates then try backing up your phone data then do a factory reset. Once the reset is complete connect your phone to a computer with Smart Switch running and let this software update your phone.

In case the above steps fails to update the phone then your remaining option is to flash the device with its updated firmware file using Odin. You can download the firmware file of your phone from the Sammobile website. This website will also have all of the necessary instructions on how to flash your phone.

S6 Edge Takes Too Long To Charge Drains Quickly

Problem: My Samsung galaxy s6 edge takes a whole lot of time to charge, and when it barely does, it drains out easily. It took 4 hours to charge to 30 percent today. And drained in about 15 mins. I changed the battery pack before this started.

Solution: Let’s tackle the charging issue of the phone first by following the troubleshooting steps listed below.

  • Clean the charging port of the phone using a can of compressed air making sure that any dirt or debris stuck in this port is removed.
  • Try charging the phone using a different charging cord and wall charger ( must have an output rating of 2.0A).

For the battery drain problem that you are experiencing the following troubleshooting steps are recommended.

  • Start the phone in Safe Mode. Do you still experience the same issue in this mode? If not then this could be caused by an app you downloaded. Find out what app this is and uninstall it.
  • Wipe the cache partition of the phone from the recovery mode.
  • Backup your phone data then do a factory reset.

If the above steps fails to fix the problem then you need to bring the phone to a service center and have it checked as this could already be caused by a faulty internal component.

S6 Edge Not Turning On After Getting Wet

Problem: On Sunday I tried taking an underwater photo with my Samsung Galaxy S6 Edge and as soon as i dipped half of the phone into the water it went black. I left it alone and didn’t try turning it on until the end of the day. I plugged it into the charger and it filled up to 100% but refused to boot up and would shut down as soon as i plugged it out and refused to come on without the charger. It’s Thursday now and it’s flickering with the charger plugged in. Can it be saved?

Related Problem: Hi. I’ve got Samsung S6 edge my sister dropped it into the water now it won’t turn on neither charging,I’ve tried fast charge nothing happens so what can I do. Before I take it to the technician how much maybe am I gonna spend. Is it maybe more the price I bought with ? Normally fixing motherboard cost how much if that’s the case.

Solution: This particular model does not have any waterproof feature so it is a bad idea to get it wet. Since the phone already got wet what you will want to do right now is to place this in a bag of rice for at least 48 hours. The rice will absorb the moisture inside the phone. Once this is done try charging it and turning it on. If the issue persists then this phone is most likely water damaged already in which case you will need to bring it to a service center and have it checked. The cost of having the phone repaired will depend on which components need to be replaced.

S6 Edge Won’t Charge

Problem: Hi My Samsung s6 edge won’t charge. When the phone had remaining battery left the LED lit up and the phone had a lightning bolt on the screen indicating that it was charging. I tried to restart the phone and the phone turned off and would not turn on again. Now when I plug the phone in the lightning bolt and battery sign appear momentarily in the centre of the screen. It then disappears and I can’t get the phone charged enough to do a soft restart. Please help Thanks

Related Problem: Really hoping you can help.. Was perfectly happy with Marshmallow then this morning auto update installed Nougat. Immediately started having charging problems. As in it’s not charging at all.. Just sits there on 38%. Have done a factory reset and still nothing. Have gone through your troubleshooting page and still no joy. Any further assistance would be greatly appreciated. Cheers guys,

Solution: What you will want to do in this case is to clean the charging port of the phone first using a can of compressed air making sure to remove any dirt or debris stuck in the port. Next, ty charging the phone using a different charging cord and wall charger that has been tested to work on another device. If the phone still does not charge then perform a battery pull by pressing and holding both power and volume down buttons for at least 10 seconds. Normally, your phone will restart after this and if it does then proceed with charging the phone.

If the above steps fails to fix the problem then you need to bring the phone to a service center and have it checked.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Samsung Galaxy S6 Edge Won’t Charge Issue & Other Related Problems

One of the first devices released in the market with a curved screen is the #Samsung #Galaxy #S6Edge. This device first became available in 2015 and is best known for its dual curved edges. This curve may be a small change in its design when compared to the #S6 but it does in fact have a large impact when you try to use the phone. For starters, holding the phone in your hand feels great and with the added screen real estate it is great for use when viewing various multimedia files. Although this phone is being used as a reliable daily driver there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S6 Edge won’t charge issue & other related problems.

If you own a Samsung Galaxy S6 Edge or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

S6 Edge Won’t Charge

Problem: Hi, Not sure what else to do but I still can’t get my S6 Edge to charge: – tried connecting phone to computer via factory charging cable – tried charging phone using my wife’s blackberry charger – tried hard reset of phone – tried plugging phone into different wall outlets – tried shutdown / restart of phone I’m getting an error from my computer saying the device is unrecognizable so I’m thinking it may be a device issue? Any ideas? Thanks, Kevin

Solution: If you are getting a device unrecognizable error then there’s a possibility that the problem is caused by an issue with the charging port of the phone. Try cleaning this port first using a can of compressed air. Make sure to remove any dirt or debris stuck in the port as this could cause charging problems. If your phone still does not charge then you probably need to have the charging port replaced. Bring your phone to a service center and have this checked.

S6 Edge Stopped Charging

Problem: Hello, My samsung S6 Edge just stopped charging.  Nothing changed with the device.  When plugged in it won’t respond to any chargers and hard re-start isn’t working.  I’m not sure what android version my phone has on it currently.  What do I need to do? Thank you.

Solution: Follow the troubleshooting steps listed below which are recommended for this particular issue. After performing a step immediately check if the issue still occurs and if it does move to the next step in the list.

  • Clean the charging port of the phone using a can of compressed air. Make sure to remove any dirt or debris stuck in this port.
  • Try to charge your phone using a different charging cord and wall charger. Make sure to test if both work on another device first.
  • Try to charge your phone from a computer USB port. If it charges this way then one of the pins of the charging port might be damaged. You need to have this checked at a service center.
  • Try to use a wireless charger when charging your phone. If your phone charges this way then your phone might have a defective charging port. Have this checked at a service center.
  • Try to backup your phone data then do a factory reset.

If the above steps fails to work then you should bring your phone to a service center and have it checked.

S6 Edge Not Turning On After Overnight Charging

Problem: hi last night my galaxy s6 edge ran out of battery I left it to charge over night, this morning it said 100% took it off charge ,    20 mins later went to turn it on no response tried all the resets still no response ,    i’ve put it back on charge not even responding to the charger thanks

Solution: What you should do first in this case is to simulate a battery pull. To do this just press and hold the power and volume down buttons for at least 10 seconds. Your phone should restart after this, If it doesn’t then try to connect it to its charger first for at least 20 minutes. If the phone does not respond then try charging it from a computer USB port.

If the above steps fails to fix the problem then this might already be caused by an internal component that is failing to work. You should bring your phone to a service center and have it checked if this is the case.

S6 Edge Not Working After Getting Wet

Problem: Dropped galaxy s6 edge in toilet! got it out to find my screen would come on but not unlock. Soaked it in rice and the next day was fine other than camera where I could see moisture. Well got that cleared up and all worked fine…now 2 days later I guess I tilted the phone and it went black not off just black I can’t see anything and couldn’t shut it off for awhile. I guess I finally shut down and now won’t do anything. What can I do?

Solution: Since your phone got wet and this particular model does not have any waterproofing then it’s very likely that water has damaged an internal component of the device. If placing the phone in a bag of rice for 48 hours does not fix the issue then you need to bring this to a service center and have it checked.

S6 Edge Not Charging To 100%

Problem: I have a Samsung s6 edge but it won’t charge too 100% it only charges up to 25% . I already rebooted my cell. What else can I do ? Thank you, Robert

Solution: Try using a different charger and charging cord when charging your phone as this could be a charger related problem. If the issue persists then do the following troubleshooting steps listed below.

  • Clean the charging port of your phone using a can of compressed air.
  • To check if this is a software related problem you have to backup your phone data then do a factory reset.

If the above steps fails to fix the problem then the battery of your phone might have an issue. I recommend that you have this checked at a service center.

S6 Edge Does Not Turn On

Problem: Hi. My Samsung Galaxy S6 Edge suddenly doesn’t want to turn on. I plugged the phone  to charge it using the original charger. Prior to that, I was using the phone, browsing and used Youtube app. I charged it when it was at 23%. After an hour, I checked the phone and it won’t respond, I pressed the power button multiple times to wake it up, but nothing. I unplug the phone and saw the LED indicator is still lit red even unplugged. I immediately tried the Volume Down+Power button, nothing. Tried Volume Up+Power+Home button, still nothing. I let the phone in the charger for a while, tried plugging it in the PC USB Port, tried a different charger, still nothing. Help. I had the phone for a while now, and this is the first time it happened. It was not exposed to water prior to the issue.

Solution: Since you already performed most of the initial troubleshooting steps for this particular problem which does not seem to work then your other option is to check if the phone starts in recovery mode. If the phone starts in this mode then you should consider doing a factory reset. Take note that this will erase your phone data.

If the issue persists then you need to bring your phone to a service center and have it checked.

S6 Edge Only Stays On when Plugged To Charger

Problem: Hi I recently updated the software on my s6 edge but the phone does not stays on and the only time it stays on is only of plugged to charger I have done safe mode and all the resets but nothing worked can u help plz Thanks Jav

Solution: This problem is most likely caused by an issue with the battery or power IC of your phone. For both scenarios you will need to bring your phone to a service center and have it checked.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Galaxy S6 “Sync is currently experiencing problems It will be back shortly” error, other issues

Here’s another batch of #GalaxyS6 issues we’ve collected recently. Solutions to some of these issues were already provided in our previous articles so you may find them a rehash.

s6-edge-plus

In the meantime, these are the specific issues discussed in this post today:

  1. Galaxy S6 Edge unable to connect to mobile data
  2. Wet Galaxy S6 won’t turn on when not connected to a charger
  3. Rooted Galaxy S6 won’t boot up
  4. Galaxy S6 keeps beeping at random | Galaxy S6 “Sync is currently experiencing problems It will be back shortly” error
  5. How to recover files when Galaxy S6 screen is broken
  6. Galaxy S6 Edge won’t charge

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S6 Edge unable to connect to mobile data

I recently purchased a Samsung Galaxy S6 Edge. It works fine, however, it does not allow me to use my mobile data. It can connect to WIFI and use the internet perfectly, however i cannot use mobile data at all. I have contacted my network provider, and i have installed the correct internet settings; both automatically and manually, yet i could still not use mobile data. I have also contacted Samsung in regards to the issue and after resetting the phone and cleaning the SIM etc. still nothing. They informed me that i had to do a factory reset and send it to them for repair, however, upon giving them my IMEI number and my serial number, I was informed that the phone is a NON-EU phone (I am based in the UK), therefore, they will not repair it.

Could anyone shed some light on the matter? i just want to use my mobile data! At the time of writing this, i have not performed a factory reset. Kind Regards. — Gianni

Solution: Hi Gianni. Telling us that your S6 Edge is unable to connect to mobile data does give us a general picture of the situation but it’s not specific enough to pinpoint the cause. We need more information to help us isolate the reason for the problem. And if your carrier can’t help you connect the device to their network, then there’s more likely nothing that we can do either. Your device must be registered to your carrier’s network first before we can even begin to do some troubleshooting. If you are in a GSM network, make sure that your SIM card works as expected by inserting it on another phone. This way you can check if mobile data is working or not. On the other hand, if you are in a CDMA network, make sure that your confirm confirms that mobile data is enabled on your account and that the phone is properly provisioned so it can use your carrier’s services including mobile data.

If you’ve already did these things and the device continues to refuse mobile data connection, the issue may lie on the current operating system. Some carriers can modify Android to prevent their device from being used in other networks by making it hard to re-configure network settings. This is true for some Verizon models. We don’t have a list of carriers that put strong protection on their phone’s software but if you’re positive that you’ve already put in all the correct network information for your carrier (like APN settings), there may be nothing more that you can do on your level except factory reset and/or flashing of stock/custom ROM.

If you want to flash a stock or custom ROM on your device, please look for a reputable guide via Google.

Problem #2: Wet Galaxy S6 won’t turn on when not connected to a charger

Phone got water damaged and dead but normally working when plugged in. Battery sign with lightning grey colored sign showing but no charging signs. There after download mode can be turned on and i am able to restart the phone there onwards. After restarting the phone it’s working very fine but when plugged out it switches off. Went to service center; they said motherboard need to be changed. went to other mobile repair shops they said IC might have short circuited. i am very much in tension. Please help me if you are reading me. tell me what might have happened. The service guy says that motherboard problem is also possible but he didn’t opened the handset. Please help me and suggest me what to do. — Ashish

Solution: Hi Ashish. Water damage in electronics almost always leads to hardware problems. If you want us to tell you what specific component may be damaged, we’re afraid we can’t tell you. We need to thoroughly check the hardware before we can say for sure what the extent of the damage is. That said, we’re no better than the service center guys. But based on how you describe the problem, it’s very likely the problem is either centered around the power IC or the battery. This means that your phone will most likely suffer a catastrophic shut down in the near future, especially if other components were damaged as well. We suggest that you cease using the phone immediately and have the hardware cleaned, dried, and repaired.

We must also point out that you can’t let your hopes up so much in this situation as water damaged phones, even after an excellent repair, don’t work very long afterwards. Repairing a wet electronics is a tricky business and does not often ends well. If your phone remains problematic after a repair, you are most likely better off if you can find a way to have the phone replaced.

Problem #3: Rooted Galaxy S6 won’t boot up

Hello! I’m trying to fix my Galaxy S6 (SM-G920v). It is rooted. I have tried everything to get the damn thing to boot. I’ve tried flashing the stock firmware via Odin, I’ve factory reset, tried to boot in safe mode, etc. Nothing seems to work. I can not turn on USB-Debugging mode, and I do not have the box (with SN number) so Smart Switch is of no use. System status: Custom, Reactivation lock: On, Secure download: Enabled, RP SWREV: 1, Kernel RP SWREV: 1. Again, I am unable to boot in any way, and I’m pretty sure this is now just an $700 paperweight.

Any advice would be great as this is literally my only phone. I saved up in high school to get a phone, and bought it full-price at Wal-Mart over a year ago. Thank you for this service by the way!:) — Thesilentbang1776

Solution: Hi Thesilentbang1776. The only effective solutions to solve boot issues in both rooted and un-rooted phones includes factory reset (via Recovery) and/or flashing stock or custom ROM. If both of them can’t be done on your device right now, you may be right to say that your phone just becomes an expensive paperweight. As we’ve always mention in most of our posts, modifying official software can sometimes lead to complications. Although the chance is low for this issue to happen, it looks like you’ve beaten the odds in this one. As much as we would like to help you, the only thing for you to have a good working phone is to find a new one.

Problem #4: Galaxy S6 keeps beeping at random | Galaxy S6 “Sync is currently experiencing problems It will be back shortly” error

My phone keeps beeping at random – no message or notification given. I have followed so many tips on line, shut off every notification i could find, and it still beeps like every 5 minutes or so. This just started. I did recently switch my emails on the phone (wicked annoying task to do) and maybe that did something? I have downloaded just two apps ever, and that was a long time ago, i hardly use them. I have noticed my Gmail and my EMAIL app are no longer syncing — “Sync is currently experiencing problems. It will be back shortly.” Both things are super annoying. — Lionettes

Solution: Hi Lionettes. There are only two things that you can try here. The first one is to ensure that you fix the syncing issue as the annoying beeping sound and the error message may be related to it. To enable master sync in your device, do the following:

  • Go the home screen screen.
  • Swipe down the notification bar.
  • Tap Edit.
  • Tap Sync (make sure that the sync button is green).
  • Your phone should now enable all sync features in all apps.

If turning on master sync won’t work and If you can’t remember what your did differently before the two issues started, do a factory reset. Doing so will restore all software settings back to default. Here’s how:

  • Create a back up of your important files and contacts.
  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #5: How to recover files when Galaxy S6 screen is broken

Quick background… I use my phone hard like a mini laptop. I hike/backpack with it, taking pictures, tracking my trails and paths, stats, etc. It was getting close to having too much used memory to do much else and I was going to clear things out when I got back home after a recent hiking trip. I was off grid and away from network service so I couldn’t really do much about it. Well, as luck would have it, on the last trail, I happened to be holding my phone when I slipped on some loose ground on a descending portion of the trail, fell and landed on the phone, in my hand, screen down. No cracks and nothing seemed out of the ordinary except for a few small lines across the bottom of the screen. As the day went on, the screen began to darken in sections, followed by what looked like ink slowly spreading across the screen. The pangs of a slow death I assume. The screen was still responsive since I could touch widgets and opened apps. I was able to close some of the apps I had been using during the hike but, some I couldn’t see clearly enough to select the correct buttons to save things. By the end of the day, the screen was totally black except for a slit of light at the bottom and a few little pinholes at the top which I could tell the phone was still on and active. The colors would change when I clicked on the ‘back’ and ‘switch between apps’ buttons. I could tell when I opened another app because the color in the slits would change again. Jump ahead to the next day…. Took it in to the T-Mobile store see about getting it repaired or replaced (chose to upgrade to the Galaxy S7 since all my insurance would do is only send me another S6 but not get my info off the old phone). My concern was about the app data I had on the S6 internal memory that I really, really wanted to get off! The techs at the store couldn’t get it to work with the Smart Switch program due to the lack of processing memory on the S6. So…. what are your suggestions for successfully retrieving app data (map tracking apps) and photos from the internal phone memory, that had not been backed up to the cloud or another external source yet, from a phone with a lack of processing memory and a black screen? How’s that for a challenge? —  Tony

Solution: Hi Tony. Hopefully, the problem is isolated to the screen assembly only as it’s relatively easy to fix. The problem description you provide seems to support our assumption that the damage is on the screen only. The drop may have damaged the LCD badly, resulting to a black screen issue. That said, the only effective solution that you can do is to replace screen so that you will be able to continue using the phone and of course, will be able to create a backup of your files. We don’t recommend that you do the screen replacement yourself unless you know what you’re doing and you have the right tools. Find a third party repair shop and let them know that you need to have the screen replaced only. Letting Samsung do the job is out of question as they will most likely factory reset the device before or after the repair. Make sure that you let the service center know that you don’t want the phone’s memory erased after a repair.

You can forget about the warranty in this one as third party repair will automatically void it.

Problem #6: Galaxy S6 Edge won’t charge

Hi. I’m currently having troubles with my phone and I’m hoping you could help.

Yesterday I attempted to charge my Galaxy S6 Edge and it was being very temperamental. At first it would charge for around 5-10 seconds and would then stop. I then had a period where it wouldn’t charge at all which continued for an hour or so, before it began charging, whilst switched off but it would only slow charge as opposed to fast charging. So I left it overnight to charge, and it did. However, today, it won’t charge at all, and has been like this all day, showing no signs of working again. I’ve tried my charger in my S5 phone and it works fine, so that isn’t the issue.

This led me to your page where I followed your instructions of clearing the cache, which had no effect and it still wouldn’t charge. Following on from this, I factory reset my phone in order to check it wasn’t a corruption in any apps or files inside my phone, and this again, showed no positive results.

So I’m left wondering where I go from here, and how I fix this issue, and I’m really hoping you could help.

Thank you in advance and kind regards. — Jordan

Solution: Hi Jordan. if factory reset did not change anything, the problem may be related to the hardware. Try checking the charging port for debris or dirt, clean it, then charge again. If that won’t work either, try to see if you can make it charge using a computer.

Should charging continues to fail via a computer, contact Samsung, your carrier, or any relevant party so they can check the hardware. Depending on their findings, a repair or replacement may be done.

 


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