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S6 Edge Not Turning On After Drop

Samsung Galaxy S6 Edge Battery Drains Quickly After Software Update Issue & Other Related Problems

Welcome to another installment of our troubleshooting series where we aim to help our readers who own the #Samsung #Galaxy #S6Edge fix the issues that they are experiencing with their phone. Today we will tackle the Galaxy S6 Edge battery drains quickly after software update issue & other related problems. What happens in this case is that the phone battery seems to drain very quickly after the software update has been installed. We will take a look at this particular problem as well as the other power related issues that have been sent our way.

If you own a Samsung Galaxy S6 Edge or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

S6 Edge Battery Drains Quickly After Software Update

Problem: I did the Marshmallow update and not only is it draining my battery life horribly but my text messages are all grey or white, no color at all, it is horrible to look at.  What do I even need this update for?  

Solution: If you are having battery problems with the phone after a software update the first thing that you should do is to check if any of your phone apps have updates available. To do this just open the Google Play Store then go to the My Apps section. From here you will see the list of apps that needs to be updated. Update these apps accordingly. The reason why you will want to keep your phone apps updated is so that it will be compatible and work efficiently with the new software update.

Once all of your apps are updated and the battery drain issue still occurs then this could already be caused by old software data that has not been completely removed during the update process. This old data is now causing a conflict with the new software version resulting in this battery drain problem. What you should do in this case is to backup your phone data then do a factory reset. This reset will also fix the grey or white color in your text messages.

S6 Edge Will Not Charge

Problem: My S6 Edge ran out of charge and when I plugged it in to charge it, it won’t charge or show the red blinking light indicator. I’ve never had any problem with it apart from the time ( about a month ago) it sank in the water for about 20 seconds but nothing major happened. It performed really well and was able to run and go about every task apart from not letting me put the background in sleep mode. Regards

Solution: It looks like this problem is caused by the phone coming into contact with water a month ago. Listed below are the recommended troubleshooting steps that you need to perform to fix this problem.

  • Clean the charging port of the phone using a can of compressed air. Make sure that any dirt or debris stuck in this port is removed.
  • Try charging the phone using a different charging cord.
  • Try charging the phone using a different wall charger.
  • Check if your phone can charge from a computer USB port. If it charges this way then one of the pins of the charging port could be damaged. Have this checked at a service center.

If the above steps fails to fix the problem then you need to bring the phone to a service center and have it checked.

S6 Edge Randomly Restarts After Software Update

Problem: Good day,after doing the latest update on my samsung s6 edge the phone randomly restarts, i used all options ex safe mode and others and the last thing i did was the master reset and yet still my phone reboots ,can u help me please

Solution: If the phone still reboots even after a factory reset then this could either be caused a hardware issue or a problem with the update. For the hardware side you should try connecting the phone to its charger then check if the phone still reboots while it is connected. If it doesn’t reboot then there’s a chance that this could be caused by a faulty battery or power IC. I recommend that you have this checked at a service center.

There’s also the possibility that a bad update is causing this problem. To check if this is the case you will need to flash the updated firmware file of your phone using Odin. You can download the firmware file of your phone from the Sammobile website. This website will also have the instructions on how to flash your phone.

S6 Edge Says It Is Charging Wirelessly Even If It Is Not

Problem: hi I have a s6 edge and it says it charging wirelessly but I have not device like that and it wont charge off the plug charger saying 0% but charging wirelessly. can you help please. Kind Regards

Solution: What you will want to do first in this case is to check if a software glitch is causing the phone to think that it is charging wirelessly even if it is not. Backup your phone data then do a factory reset. After the reset do not install any apps in your phone yet. Try to check first if the issue still occurs. If it does then perform the following troubleshooting steps listed below which are recommended for this particular issue.

  • Clean the charging port of your phone using a can of compressed air making sure that any dirt or debris stuck in the port is removed.
  • Try using a different charging cord when charging the phone.
  • Try using a different wall charger when charging the phone.

If the above steps fails to fix the problem then you need to bring your phone to a service center and have it checked.

S6 Edge Not Turning On After Drop

Problem: My phone fall on the floor and now just red led light is on and the phone don’t want to turn on. I try all different ways to turn it on

Solution: Try connecting the phone to its charger first and let it charge for at least 20 minutes then turn on the phone. If it doesn’t turn on then the drop might have affected some internal component of the phone. You will need to bring this to a service center and have it checked.

S6 Edge Forgotten Pattern Lock

Problem: Hello Droid Guy! My name is Becky and I am having problems with my phone with my pattern lock. This is the first time that it isn’t letting me use the pin number (which I do remember), but after this update it tells me to only use the pattern lock which I forgot since I only use the fingerprint. Could you please help me reset the pattern lock or could you tell me another way to get into my phone without using the pattern lock? I would really appreciate it!  Sincerely, Becky. P.S. By the way my phone is a Samsung galaxy S6 edge. Thanks!

Solution: To get into your phone just enter any pattern lock for a certain number of times until you will be prompted to enter the Google account that is being used by the device. Once you enter the correct username and password combination you will be able to gain access to your phone.

As soon as you gain access to your phone go to Settings then to the Lock screen & Security field. You can change the way you unlock the device from here. I recommend using your fingerprint.

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Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Samsung Galaxy S6 Edge Keeps Freezing Issue & Other Related Problems

The #Samsung #Galaxy #S6Edge is one of the three flagship quality smartphones that the South Korean giant released in 2015. This particular model caters to consumers who want a phone with a screen that curves around both edges which is its main feature. Aside from the screen it shares similar hardware specs as the regular S6 phone. Although this is a solid performing device that does not suffer from problems there are still instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S6 Edge keeps freezing issue & other related problems.

If you own a Samsung Galaxy S6 Edge or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

S6 Edge Keeps Freezing

Problem: Hi recently my father said the phone just got hang when he was using it.So I rebooted it using power and volume down and it restarted. But after that it started hanging every day.I couldn’t use anything on that phone but just make calls, do anything else and it will surely hang. Then with a friends recommendation I installed a custom rom from Xda developers using odin and twrp. At first it worked well. But then again the phone started to hang.after the last time it hanged the phone didn’t pass the boot screen and went blank. Then I installed stock rom from sammobile but the problem is still present. what should I do?? I would also like to add that my father used this phone very roughly and when I shake the phone front and backwards the camera module makes weird noise

Solution: Since you already tried flashing the phone with a custom ROM and a stock ROM yet the issue still persists then there’s a possibility that this could already be a hardware related problem. The best thing that you can do right now is to bring the phone to a service center and have it checked.

S6 Edge Is Not Charging

Problem: My samsung galaxy S6 edge is not charging. Particularly, it appears the picture of the lamp when I connect the cable but after a few seconds the screen becomes black and it doesn’t charge. Right now the phone has 0% battery, but earlier when I was turning it on it was perfectly working. The cable works for another samsung. Do I still have hope?

Solution: The first thing that you need to do in this particular case is to clean the charging port of the phone using a can of compressed air. Make sure to remove any dirt or debris stuck  in this port. Once this is done perform the troubleshooting steps listed below.

  • Charge the phone using a wall charger.
  • Try charging the phone using a different charging cord and wall charger.
  • Try charging the phone from a computer USB port.

To turn on the phone you should press and hold the power and volume down button for at least 10 seconds.

If the issue persists then this might already be caused by a faulty hardware component. The best thing to do in this case is to bring the phone to a service center and have it checked.

S6 Edge Screen Is Black

Problem: Hi. One day when I woke up my phone screen was cracked. The screen continued working but then one day, it had a line and that line got bigger. After, the screen turned black and stared flashing. Now, I can’t see my screen (when I press a button it just flashes) and the phone doesn’t connect to the PC either. What should I do?

Solution: You need to have the display of the phone replaced at a service center since it is already physically damaged. Once this is done the phone will most likely turn on and work normally.

S6 Edge Does Not Charge Above 86%

Problem: Hi, After I changed the battery of s6 edge, it won’t charge more than 86% also after 50% it charge very slowly. I have sent it to service but they couldn’t fix the problem. After that I tried all your advices and finally I also reset in factory settings, but still I’m having the same problem. Could you please help me to fix the problem. Thank you in advance.

Solution: If you have already performed a factory reset and the issue still occurs then there’s a possibility that the problem is caused by a faulty battery. I recommend that you have this battery checked at a service center and if it is found to be faulty you need to have it replaced.

S6 Edge Not Turning On After Drop

Problem: I’ve had my s6 edge since first week of release. I brought it off a friend smashed up (of course I repaired it, changed screen, charging port, wireless charging pad, frame, middle chassis and home button flex). It worked brilliantly except for a slight overheating issue. Last year I dropped my phone and smashed the screen, took it apart and replaced the screen but this time no charging light, no sign of life at all. I put it on my wireless charger (red light means only power to pad, blue and red mean battery charging) and it shows blue and red light but no light on the phone. I replaced the battery and still the same issue. Any ideas? By the way… Holding power / volume up or down / home don’t do anything. No booting into safe mode, no booting into recovery and definitely no sign of life

Solution: It’s likely that some internal component of the phone is damaged, possibly the power IC. The best way to pinpoint the exact cause of the problem is at a service center as they will be able to thoroughly check the device.

S6 Edge No SIM Error

Problem: Got Samsung Galaxy S6 Edge. This is not T Mobile version and had been unlocked. Phone worked last week and suddenly got Sim Error and No Sim. The text message is still working just cannot make any phone call.

Solution: Try removing the SIM from your phone and insert it in another device. Check if the issue occurs when the SIM is inserted in another phone. If it still occurs then you should report this to your carrier as the IM might have a problem.

If the issue does not occur when the SIM is placed in another device then it’s time to troubleshoot the phone by following the troubleshooting steps listed below.

  • Make sure that your phone is getting a good network signal.
  • Start the phone in Safe Mode then check if the issue occurs in this mode. If it doesn’t then the problem could be caused by an app you downloaded. Find out what app this is and uninstall it.
  • If the issue still occurs in Safe Mode then I suggest that you backup your phone data then do a factory reset. After the reset do not install any apps in your phone yet. Try checking first if the issue still occurs.

If the above steps fails to fix the problem then you will need to bring the phone to a service center and have it checked.

S6 Edge Ringtone Plays In The Background While On A Call

Problem: Every time I use my Galaxy S6 Edge to receive or make a call, after about 30 seconds my ringtone starts playing in the background. Switching down media/notification/sound levels do not have any effect.

Solution: The first thing that you will need to do in this particular case is to make sure that the phone is running on the latest software version. If it already is and the issue persists then perform the troubleshooting steps listed below.

  • Start the phone in Safe Mode then check if the issue occurs in this mode. If it doesn’t then an app you installed might be causing the problem. Find out what app this is and uninstall it.
  • Wipe the cache partition of the phone from the recovery mode.
  • Backup your phone data then do a factory reset.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.