Archives for

S6 Edge Battery Drains Quickly After Software Update

Samsung Galaxy S6 Edge Battery Drains Quickly After Software Update Issue & Other Related Problems

Welcome to another installment of our troubleshooting series where we aim to help our readers who own the #Samsung #Galaxy #S6Edge fix the issues that they are experiencing with their phone. Today we will tackle the Galaxy S6 Edge battery drains quickly after software update issue & other related problems. What happens in this case is that the phone battery seems to drain very quickly after the software update has been installed. We will take a look at this particular problem as well as the other power related issues that have been sent our way.

If you own a Samsung Galaxy S6 Edge or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

S6 Edge Battery Drains Quickly After Software Update

Problem: I did the Marshmallow update and not only is it draining my battery life horribly but my text messages are all grey or white, no color at all, it is horrible to look at.  What do I even need this update for?  

Solution: If you are having battery problems with the phone after a software update the first thing that you should do is to check if any of your phone apps have updates available. To do this just open the Google Play Store then go to the My Apps section. From here you will see the list of apps that needs to be updated. Update these apps accordingly. The reason why you will want to keep your phone apps updated is so that it will be compatible and work efficiently with the new software update.

Once all of your apps are updated and the battery drain issue still occurs then this could already be caused by old software data that has not been completely removed during the update process. This old data is now causing a conflict with the new software version resulting in this battery drain problem. What you should do in this case is to backup your phone data then do a factory reset. This reset will also fix the grey or white color in your text messages.

S6 Edge Will Not Charge

Problem: My S6 Edge ran out of charge and when I plugged it in to charge it, it won’t charge or show the red blinking light indicator. I’ve never had any problem with it apart from the time ( about a month ago) it sank in the water for about 20 seconds but nothing major happened. It performed really well and was able to run and go about every task apart from not letting me put the background in sleep mode. Regards

Solution: It looks like this problem is caused by the phone coming into contact with water a month ago. Listed below are the recommended troubleshooting steps that you need to perform to fix this problem.

  • Clean the charging port of the phone using a can of compressed air. Make sure that any dirt or debris stuck in this port is removed.
  • Try charging the phone using a different charging cord.
  • Try charging the phone using a different wall charger.
  • Check if your phone can charge from a computer USB port. If it charges this way then one of the pins of the charging port could be damaged. Have this checked at a service center.

If the above steps fails to fix the problem then you need to bring the phone to a service center and have it checked.

S6 Edge Randomly Restarts After Software Update

Problem: Good day,after doing the latest update on my samsung s6 edge the phone randomly restarts, i used all options ex safe mode and others and the last thing i did was the master reset and yet still my phone reboots ,can u help me please

Solution: If the phone still reboots even after a factory reset then this could either be caused a hardware issue or a problem with the update. For the hardware side you should try connecting the phone to its charger then check if the phone still reboots while it is connected. If it doesn’t reboot then there’s a chance that this could be caused by a faulty battery or power IC. I recommend that you have this checked at a service center.

There’s also the possibility that a bad update is causing this problem. To check if this is the case you will need to flash the updated firmware file of your phone using Odin. You can download the firmware file of your phone from the Sammobile website. This website will also have the instructions on how to flash your phone.

S6 Edge Says It Is Charging Wirelessly Even If It Is Not

Problem: hi I have a s6 edge and it says it charging wirelessly but I have not device like that and it wont charge off the plug charger saying 0% but charging wirelessly. can you help please. Kind Regards

Solution: What you will want to do first in this case is to check if a software glitch is causing the phone to think that it is charging wirelessly even if it is not. Backup your phone data then do a factory reset. After the reset do not install any apps in your phone yet. Try to check first if the issue still occurs. If it does then perform the following troubleshooting steps listed below which are recommended for this particular issue.

  • Clean the charging port of your phone using a can of compressed air making sure that any dirt or debris stuck in the port is removed.
  • Try using a different charging cord when charging the phone.
  • Try using a different wall charger when charging the phone.

If the above steps fails to fix the problem then you need to bring your phone to a service center and have it checked.

S6 Edge Not Turning On After Drop

Problem: My phone fall on the floor and now just red led light is on and the phone don’t want to turn on. I try all different ways to turn it on

Solution: Try connecting the phone to its charger first and let it charge for at least 20 minutes then turn on the phone. If it doesn’t turn on then the drop might have affected some internal component of the phone. You will need to bring this to a service center and have it checked.

S6 Edge Forgotten Pattern Lock

Problem: Hello Droid Guy! My name is Becky and I am having problems with my phone with my pattern lock. This is the first time that it isn’t letting me use the pin number (which I do remember), but after this update it tells me to only use the pattern lock which I forgot since I only use the fingerprint. Could you please help me reset the pattern lock or could you tell me another way to get into my phone without using the pattern lock? I would really appreciate it!  Sincerely, Becky. P.S. By the way my phone is a Samsung galaxy S6 edge. Thanks!

Solution: To get into your phone just enter any pattern lock for a certain number of times until you will be prompted to enter the Google account that is being used by the device. Once you enter the correct username and password combination you will be able to gain access to your phone.

As soon as you gain access to your phone go to Settings then to the Lock screen & Security field. You can change the way you unlock the device from here. I recommend using your fingerprint.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Samsung Galaxy S6 Edge Randomly Shuts Down After Software Update Issue & Other Related Problems

Welcome to another installment of our troubleshooting series where we help our readers who own the #Samsung #Galaxy#S6Edge fix the issues that they are experiencing with their phone. Today we will tackle the Galaxy S6 Edge randomly shuts down after software update issue & other related problems. We all know that software updates make the phone perform better but then in this case it seems to have introduced an issue. We will be providing the best troubleshooting steps that needs to be done for this particular problem as well as the other issues concerning this device that have been sent our way.

If you own a Samsung Galaxy S6 Edge or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

S6 Edge Randomly Shuts Down After Software Update

Problem: Hi, I recently did a software update on my S6 edge and it just randomly shuts down now. I’ve never had any issues with my phone since I’ve got it like 18 months now. I also did a factory reset on the device but still it shuts down. I find that the phone will only work if it’s connected to a charger. Please help.

Solution: If you have already performed a factory reset and the issue still persists then this could already be caused by a faulty hardware component in the phone. You mentioned that if you connect the phone to a charger then the phone will not randomly shut down. This means that the problem could be caused by a faulty battery or faulty power IC. The best thing that you can do right now is to bring the phone to a service center then have it checked.

S6 Edge Gear VR Not Charging

Problem: Hello – I recently purchased a Samsung Gear VR (2016), and a Samsung Galaxy S6 Edge. The phone fits fine into the Gear VR, however when I try plugging the S6 edge charger into the Gear VR, the charger does not fit in the port. I’ve tried doing some research, but I’m not sure if I was supposed to purchase an adapter with the phone or Gear VR. Can you lead me to whatever I need, the adapter, converter, a new charger, so that I am able to charge my S6 Edge when it’s in the Gear VR? Thank you for your help!

Solution:The Gear VR (2016) does not require any charging as it relies on your phone’s battery to work. You can however connect a Samsung charger to the Gear VR. A Samsung charging  cord is all that is needed to charge the Gear VR. If your charger cord does not fit then try to check if you have inserted it the wrong way. You should also try using a different charging cord.

In case no charging cord fits then you need to bring this back to the store where you purchased it and have it checked and possibly replaced.

S6 Edge Battery Drains Quickly After Software Update

Problem: Since receiving an update in late August, the battery drains very quickly. For example, I generally charge the phone overnight and, without using the phone at all, by 11am, it will be at 60%. I’ve tried a factory reset but that hasn’t fixed the problem.

Solution: If a factory reset doesn’t fix the problem then this might already be caused by a faulty battery. You will need to have the battery of your phone checked at a service center.

S6 Edge Replacement Battery Drains Quickly

Problem: my s6 edge’s battery was down that’s why I change my battery..after changing my battery it seems that my phone is overheating..and charge down faster than the original one.. what. can I do now?

Solution: If you got a replacement battery that is not made by Samsung then it’s very likely that it will not be of high quality and it will not retain its charge just like the original battery. You will usually notice that a third party battery will drain much quicker than an original Samsung battery.

In case you got an original Samsung battery and the issue occurs then you should perform the troubleshooting steps listed below.

  • Start the phone in Safe Mode. Check if the issue occurs in this mode. If it doesn’t then it could be caused by an app you installed. Find out what app this is and uninstall it.
  • Backup your phone data then do a factory reset. Once the reset is complete do not install any apps in your phone yet. Try to check first if the issue still occurs.

If the above steps fails to fix the problem then you will need to bring the phone to a service center and have it checked.

S6 Edge Won’t Charge

Problem: My s6 edge won’t charge and when I try holding the down volume and power key the phone won’t turn on, it just flashed the battery with the lightning bolt. After holding just the power button for a long time the phone turns on but dies shortly after. I don’t really want to have to hard reset but I’m not sure what other options there are, please help.

Solution: What you will want to do right now is to first charge the phone. Follow the steps listed below when charging the phone.

  • Clean the charging port of the phone using a can of compressed air. Make sure to remove any dirt or debris stuck in this port as this could cause charging problems.
  • Charge the phone for at least 20 minutes using its wall charger.
  • If the phone does not charge then try using a different charging cord and wall charger. You should also check if the phone can charge from a computer USB port.
  • Turn on the phone.

If the above steps fails to fix the problem then the best thing to do is to have this checked at a service center.

S6 Edge Capacitive Keys Keep Blinking

Problem: I have a Galaxy S6 Edge phone and the lights on the bottom keeps blinking. It doesn’t allow me to scroll down on my phone or slide over cause it opens the wrong apps. Also when texting or messaging it gives me # signs instead of letters.

Solution: What you will want to do right now is to check first if the problem is caused by a software glitch. To do this you need to backup your phone data then do a factory reset. Once the reset is complete immediately check if the issue still occurs. If it does then you will need to bring the phone to a service center and have it checked as this could already be a hardware related problem.

S6 Edge Cannot Turn On Wi-Fi

Problem: Hello Android guy, I cannot turn on WiFi on my Samsung Galaxy s6 edge even after hard reset. Any help to fix this is welcome. Thanks.

Solution: Unfortunately this is most likely caused by a faulty Wi-Fi chip. The best thing that you can do right now is to bring the phone to a service center and have it checked.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.