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S6 data recovery

How to fix a Galaxy S6 black screen issue [troubleshooting guide], other issues

More and more #GalaxyS6 owners are reaching out to us due to power- or boot-related problems so this troubleshooting article is meant to address some of them. Power- or boot-problems can take a few forms although the most common includes symptoms such as black screen issue, won’t charge issue, random reboot issue, or won’t turn on at all. This troubleshooting post for today addresses some of them. We hope you’ll find our solutions helpful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem 1: Galaxy S6 keeps restarting on its own

My Samsung S6 keeps restarting. I bought it refurbished from Amazon about a week ago. I first noticed unprompted restarts yesterday. The restart frequency increased until it wouldn’t restart at all. I was able to restart the phone in safe mode. It seems to restart with greater frequency when the phone is plugged into my computer to charge. It will restart while in safe mode when plugged into the computer. I haven’t see it restart in safe mode unplugged, but I’ve only been trying that for the last 20 minutes. I tried a factory reset yesterday, and the problem started up again this afternoon. “About phone” shows the last system update to G920VVRU4DQL1 at 11:40 this morning. — Alex.bonnar

Solution: Hi Alex. Poorly-coded third party apps can interfere with the system and can lead to random restart issue. To check if you’ve installed a troublesome app, you need to load the phone to safe mode and observe it for at least a day. This should give you enough time to see the difference. 20 minutes is not a half-hearted way of troubleshooting the issue.

The same is true after doing a factory reset. Since we don’t know if the problem is due to a bad content or app, you should let the phone run for at least 24 hours after a factory reset. Make sure that you don’t install any app during this time.

If both procedures result to the same outcome, that is, random restart persevering, you can bet bad hardware is to blame. To fix the problem for good, you should have the phone repaired or replaced.

Problem 2: How to access Galaxy S6 files when repair is not successful

Hi. I was replacing the battery on my Galaxy S6 (not the edge) and was peeling away the front screen to get to the midframe and accidentally peel away the last layer of the digitizer. It is the layer that is closest to the battery. I don’t see any crack in my screen. I put in the new battery and charged it and initially the charging light was red and then it turned green. And when I tried to turn on the phone, the right half of my screen (vertically) flashed a whitish color light and then the screen goes black and the notification light goes from dark blue to light blue continuously non-stop. Sometimes the bottom key will light up, the back arrow.

And so I tried to reset the phone by holding down the power, volume up, then volume down, then all three buttons and then all 4 buttons including the home key for 20 seconds, plugged into and not plugged into my laptop and at one point when i pressed one of the combinations while my phone was plugged into the laptop the blue light stopped pulsing between the dark blue and light blue. My computer recognized that the phone was plugged in, the notification light was flashing but more like I had an email, it wasn’t changing from dark blue to light blue anymore, but the screen was still black.  So i continued to play with the buttons to “reset” it hoping the screen will come back and now I’m back to the pulsing dark blue to light blue light and my laptop doesn’t recognize the phone. When the phone is stuck in that mode, I have to disconnect the battery connector to turn off the phone and every time I try turning it on again I see half of my screen flash before it goes black and I see the blue light pulsing from dark to light again.  Not sure what version of android i’m on.  but i didn’t do the latest software update.  I changed (or try to change) the battery on Dec 24th. 1) Did I break my digitizer by peeling away the last layer? 2) Does what I did to my digitizer have anything to do with why my phone is getting the pulsating blue light, it’s as if the phone is trying to start up but it can’t and it’s just stuck in a loop?  Or is it a completely separate issue? 3) Is there anyway to get to the files on my phone when it is in this state? Thank you so much for you time and helping. — Olivia

Solution: Hi Alex. Messing up hardware repair and hoping that a software solution will fix it is not going to work. We don’t know what the true state of the screen assembly right now is but based on your descriptions, it’s possible that you may have inadvertently damaged it. The pulsating lights you’re asking about may or may not be the direct result of you damaging the digitizer. If the only thing that you did not do properly was to accidentally damage the digitizer, then consider replacing it with a known, good working part and see if it fixes the problem up. This is actually one of the reasons why it’s better to just simply replace the entire screen assembly rather than do it piecemeal. In a lot of do-it-repair scenarios done amateurs, more problems are created than solutions. The digitizer is an especially sensitive component and mishandling it can render the entire screen assembly problematic. Remember, every layer in the digitizer serves a purpose. Removing or replacing one incorrectly can change the specifications which can lead to errors. When that happens, there’s a chance that the firmware may not work properly or send erratic signals to the operating system, causing all sorts of problems.

The best thing that you can do right now is to replace the entire screen assembly and hope that it works because that’s the only way you can get to your files. Access to the operating system is only possible if you can get to the user interface, which obviously is only possible when you have a working screen. As it is, there’s no way another device like a computer can gain entry into the system and retrieve the files from the storage device.

To prevent losing precious digital memories or documents in the future, always create a backup whenever you perform any drastic changes to your phone like when installing system updates or when performing repairs. Unless you are 100% positive that a repair will go as planned, preventing data loss should be the first thing that you need to do.

Problem 3: How to fix a Galaxy S6 black screen issue

My mobile S6 was 10% and i was watching a video, then it turned off. I charged it without opening it until it was fully charged (the light indicator was green and the screen showed a full 100% green battery). Then i took it out from the charger, and tried to power it on , there was no response. I tried the hard reset and the reboot and pressed all the buttons, however there was no response. I even tried to charge it again, however, the light indicator didn’t light up to red nor green, there is no sign of life at all…. except that when i keep it in the charger for a while, the phone’s becomes a little hot. What can i do please? Thanks in advance. — Nada

Solution: Hi Nada. There’s virtually nothing much that you can do when it comes to troubleshooting in this case. There may be a problem with the battery or the hardware in general preventing the device from booting up. Below are the few troubleshooting steps that you can try.

Charge the phone again using a different set of cable and adapter

To eliminate a possible issue with the charging accessories you’re using, make sure that you let your phone charge using a different set of cable and adapter. Some electrical idiosyncrasies cna sometimes damage cables unexpectedly. Although there’s a tiny amount of chance that this happened in your case, this troubleshooting is still worth checking.

If you can’t find another set of USB cable and adapter that’s compatible with your S6, try to use the current cable and adapter instead to charge another device. This way you’ll know if they work or not.

Check the charging port for dirt or lint

Sometimes, pocket lint or dirt can prevent the charging cable from making good contact with the metal pins inside the charging port. Do a quick ocular inspection of the charging port to see if something’s amiss. If possible, try to use a magnifying lens or similar to see the inside of port more clearly.

Also, watch out for bent or out-of-place pins in the port. That can be the reason why the phone no longer charges properly at this time.

Use another power outlet to charge

Power outlets can, at times, stop working for no reason at all. Make sure that you’re using a good working one when charging your S6. Try plugging in another device to it to see if it works.

Perform a soft reset

Ideally, in a situation like this, you are supposed to remove the battery and re-seat it. You can’t do that obviously since it’s borderline impossible to remove the battery from an intact Galaxy S6. However, you can perform a virtual equivalent of a “battery pull” by doing the following:

  1. Press and hold the Power and Volume Down buttons until the Maintenance Boot Mode screen appears (approx. 12 seconds).
  2. From the Maintenance Boot Mode screen, select Power down. You can use the volume buttons to cycle through the available options and the Home button (located below the display) to select.

Try to boot to alternate modes

Lastly, you want to see if your phone is having an issue booting up its operating system.

It’s possible that Android does not work as expected leading you to believe that the phone is not turning on at all. If the device still shows signs of life — LED light, vibrations, or sound notifications — it’s very likely that you have a No Boot problem instead of a No Power issue. The former means that the phone is not completely dead but is having trouble loading up Android. The latter means total power failure so it doesn’t make any sound, vibration, or sound notifications.

It’s also possible that the phone’s screen is the problem. It may stay black even if the phone actually still boots up or powers on. In this case, you must send the phone is so the screen can be repaired.

Your Galaxy device has two alternate boot modes that can run independently of the operating system (Android). This means that as long as there’s no hardware failure preventing the phone from turning on, you should still be able to turn the phone on to either Recovery Mode or Download mode.

Below are the steps on how to access them as well as the possible follow-up solutions that you can try:

How to boot your Galaxy S6 to Recovery mode

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. You can either wipe the cache partition or do a factory reset when in this mode.

How to boot your Galaxy S6 to Download Mode

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Contact Samsung or send the phone to an independent service center

If all the steps above won’t help in fixing the problem, you must let a professional check the hardware. The cause can vary from a bad battery, a malfunctioning charging port, a damaged power management integrated circuit (IC), to an unknown hardware problem. To know where the problem lies, a technician needs to do a thorough hardware troubleshooting and diagnostics. Once the problematic component has been identified, that’s the time that you’ll know if repair or phone replacement is needed.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 apps missing after factory reset, Facebook app very slow, other apps-related issues

Ever noticed an app or apps in your #GalaxyS6 are acting strange? Keep reading as this post might help. This post discusses 5 apps-specific problems so we hope that you’ll find article useful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S6 camera failed error, camera won’t load

Hi all. Whenever I try to open the camera app I receive an error message (Camera Failed). I tried everything to fix this issue with my device, Force stop & clearing Data Wipe cache partition Factory reset Samsung original system re-flash But nothing fixed this issue. So would you please help me with getting a solution. The phone has no warranty because the screen is cracked. Thanks. — Khaldoun AlGhatrif

Solution: Hi Khaldoun. We hate to tell you this but there’s only so much that you can do in this case. App troubleshooting in Android are limited to the ones you’ve already tried so you can assume that you have a bad hardware at hand. If factory reset failed to resolve the issue, then the camera assembly may have been damaged after you dropped or physically impacted the phone (which also cracked the screen). Like water damage, unnecessary shock or trauma in your device can damage hardware components for good. In this case you need to let a professional check the hardware so you’ll know if the issue is fixable or not. At minimum, you’ll end up with a camera replacement in this one.

If you intend on fixing the camera yourself, we suggest that you visit other websites  that can give you step-by-step instructions. iFixit is a good site to start. Do-it-yourself repairs are risky, especially if you are a first timer. Be sure that you have the right tools, replacement parts, and basic electronics knowledge before doing it.

Problem 2: Facebook app very slow when S6 is not connected to charger

I am having issues with Facebook app. It is very, very slow when it works at all. It works fine when it’s plugged into the charger but doesn’t if it’s not. I have tried disabling and enabling and changing password. I have rebooted.

Also, my charge is going down very quickly which was not happening before the Facebook app problem. — Letha

Solution: Hi Letha. The first troubleshooting step that you want to try is wipe the cache partition. This will lessen the chances of a corrupted system cache causing trouble. Here’s how to do it:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If wiping the cache partition won’t result to a fix, you must then ensure that your operating system and apps are all updated. To check if Android is updated, go to Settings>Software update.

  1. To update all your apps, try the following:
  2. Open Play Store app.
  3. Tap Options (three horizontal lines in the top left).
  4. Tap My apps & games.
  5. Tap UPDATE ALL.

Since you appear to have a battery issue too, you want to also ensure that the battery is recalibrated. Sometimes, Android loses track of actual battery levels so you can retrain it by doing the following:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Charge the phone without turning it back on.
  3. Wait until the battery says it is fully charged to 100%.
  4. Wait for an hour before unplugging the phone from the charger.
  5. Use the phone until battery reaches 0% percent. The phone should turn off by itself.
  6. Recharge the phone to 100%, wait for an hour before unplugging it again.
  7. The battery should now be recalibrated. Observe how phone works.

Finally, if all the steps above won’t change anything, do not hesitate to factory reset your device. This will ensure that you return all software settings to their known, working defaults.

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy S6 Edge.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.
  9. Reinstall Facebook app and see how it works. Make sure not to install other apps at this point.

If Facebook app works fine after a factory reset but returns to being problematic after installing the rest of your apps later, that means that it’s not a Facebook issue at all. Use elimination method to identify which among your apps is causing the problem.

However, if Facebook app continue to show the same problem after a factory reset even when there are no other apps, it may be an isolated case. Contact Facebook support for help.

Problem 3: Galaxy S6 Google contacts notes field character limit

All of my contacts are synced with Google. One of my contacts has a lot of information in the notes section. All of the information does not show when I open the contact. I did not have this problem on my Galaxy S4. I’ve even tried opening the “edit” option to see if all the information will show and it doesn’t. It only shows about a third of the information. Thoughts? — Pat

Solution: Hi Pat. We tried to replicate the issue in our end and we can confirm that Google Contacts Notes field is limited to 1000 characters only. Again, it’s characters NOT words so that’s a very limited option. This is true for at least 4 devices we’ve checked so far (S5, S6, S7, and S8). We don’t use a third party app of this type so we can’t give any specific app that you can try. Try to visit Google Play Store and see if you can find an alternate contacts app that will allow you to store longer notes for each contact.

Problem 4: Recover files after Galaxy S6 was accidentally wiped, apps missing after factory reset

I am using Samsung S4 and S6 edge. I have the same Google ID on both phone. My S6 edge was showing red line on top of the display screen. It was under warranty. Vodacom fixed it for me but he wiped my phone. All contacts, image, apps, videos, music everything. Now how can i get all my stuff back? Please let me know. i tried all backup apps option on my phone but no result. Please let me know. i need your help. — Tarif_malek786

Solution: Hi Tarif_malek786. Unless all those missing stuff (photos, videos, contacts, and music) were copied to another device or to a cloud server before a phone wipe was done, you really don’t have a way to recover them. If by “wiped my phone” you mean a factory reset, then those files are gone at this time.

If you set your phone before the factory reset to automatically sync to Google or Samsung, there’s a chance that those files may be copied to any of them. Try to log in to your Samsung and Google Drive accounts and see if that’s the case. Otherwise, you’re out of luck; there’s just no way to get them back.

To prevent losing important files in the future, make it a habit to regularly create a copy of them in a second device. If your phone regularly connects to a wifi network, you can take advantage of allowing it to sync to any cloud service so you have a copy of your files all the time. Keep in mind that smartphones or storage media can fail anytime. Don’t assume that your smartphone, computer, flash drive, or hard drive can run normally all the time. It’s a surefire way of losing precious digital memories should something untoward happens.

Your list of apps should still be in your Google Play Store app. Just sign back in and see the list. However, local app information like game progress for a particular app, or any app-specific information that’s only stored in the phone locally are already gone. Unless those information were stored by the app server itself, there’s also no way to recover them as well.

Problem 5: Galaxy S6 screen grid option in Home screen is missing

My husband’s Samsung Galaxy S6 does not have the Screen Grid option. (If you hold your finger on the Home screen in a blank spot, the Screen Grid option should appear in the lower right corner.) Instead, his has Settings instead of Screen Grid in the lower right corner. I have the exact same phone, and I have Screen Grid option, so we do know where it SHOULD be. — Coleen

Solution: Hi Coleen. If your husband’s phone uses a third party launcher, screen grid option may be disabled to give way to customizations being offered by the said launcher. The phone must use TouchWiz home as launcher in order to get screen grid option back. To check, follow the steps below:

  1. Open Settings app.
  2. Tap Apps or Applications.
  3. Tap More options (three-dot icon) at the upper right hand side.
  4. Tap Default apps.
  5. Make sure that Home screen says TouchWiz home.

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 screen twitches when watching or playing mobile games, other issues

With the first #GalaxyS6 devices released over two years ago, a lot of them has started to show signs of aging at this time. Apart from the common problems of charging and booting up, a lot of S6 owners have also reported having trouble with the screen. In this post, we cover this particular issue together with two others. We hope you’ll find our suggestions useful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S6 screen twitches when watching or playing mobile games

My Samsung is constantly twitching when I type something or watch a video or play mobile games. When the twitching happens too often the screen freezes. I have to put my phone off and then the twitching occurs again and again. Every video it freezes completely. Not the whole screen twitches by the way. It’s mostly the keyboard or parts of the screen. I already got the battery off. Do I need to buy a new phone? This is getting really annoying. Can you guys help me? Thank you for your time. ( since i’m writing this the phone froze 5 times). — Paul Jan Rietveld

Solution: Hi Paul. Every Android problem can be due to either software or hardware causes. In most screen-related problems, bad hardware is to blame but we hope that’s not the case here. To narrow down the possible causes, we suggest that you try the troubleshooting steps below.

Clear app cache and data

The first thing that you must do is to determine if the problem is being caused by an app-level bug. To do that, make sure to clear the cache and data of the apps involved. For example, if you’re having the problem when using a particular video app, wipe its cache and data and see how it works afterwards.

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to Apps. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, look for the application and tap it.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application. Tap Clear Cache first, then observe the phone. If the problem returns, do the Clear Data option.

Clear the cache partition

Apart from being able to possibly fix your issues, clearing the cache partition is also a recommended preventive maintenance step. It works by deleting current system cache to force the phone to build a new one. This way, Android only uses up-to-date system cache when loading apps. This is done to minimize the chance of bugs arising from a bad cache. If you haven’t done it before, here’s how to do it:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Third party apps

Sometimes, an app can affect others or Android. If you tend to install apps without checking whether or not they’re from a reputable developer, it’s only a matter of time before you’ll encounter problems. To check if an app is causing the abnormal screen behavior and freezing, restart the phone to safe mode, then try to replicate the problem again. Here’s how:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

If your phone can play videos normally without making the screen to twitch, or the phone to freeze, that’s a clear sign that an app is causing them. To identify the cause, you must uninstall apps and observe the phone after each uninstallation. Uninstall, then observe. Repeat the cycle until you’ve determined the offending the app.

Reset the phone to its factory defaults

One possible reason for your problems may be an software glitch. As long as it’s not being caused by inefficient firmware coding, which means that the developer of the operating system has messed up with the codes, factory reset should be able to fix these temporarily glitches.

Factory reset will erase all user data like photos, videos, etc. so be sure to create a backup for them first. If you haven’t tried factory reset before, here are the steps to do it:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Have the phone repaired

If factory reset won’t fix the problem, contact Samsung so the device can be repaired or replaced. There must be a hardware issue behind these troubles.

Problem 2: Galaxy S6 edge Plus rooting issue, won’t load Android, blocked by FRP

Hi. My Samsung S6 edge plus was rooted to a custom ROM. i turned off the OEM lock in the developer option, now my phone is not getting switched on and displays a message on top left side of screen “RECOVERY IS NOT SEANDROID ENFORCING” AND “CUSTOM BINARY BLOCKED BY FRP LOCK”. I tried recovering it thru ODIN but the driver does not recognize. i have tried using different computers and different USB cables. i went to samsung service center and they say the motherboard needs to be replaced and it costs as much as half of the total phone`s cost!!!!! i cannot understand what could a software issue got to do with hardware??? please help me as my phone is bricked. — Dhruv7555

Solution: Hi Dhruv7555. Rooting or flashing sometimes lead to hardware problem because it can corrupt critical sectors of the storage device. This usually happens after repeated flashing or rooting procedures. This is one of the reasons why Samsung discourages users from tampering with the software.

To see if the problem can still be fixed on your end, try to see if you can reflash the bootloader back to its stock state. To do this, you must have the original firmware that came with the phone when you first unboxed it. Alternatively, you can use any stock firmware version for your phone model.

Once you’ve reflashed the bootloader successfully, you can then try to flash the stock firmware. If any or both of them won’t work at all, you’re out of luck. You can either have the motherboard replaced, or simply have the phone replaced with a new unit.

For reference, here are the general steps on how to reflash a bootloader. Exact steps may be slightly different for your phone model so use our guide with caution. Better still, consult other guides for accurate instructions.

  1. Look for the correct firmware for your phone model and download it. Make sure that you select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

Problem 3: Galaxy S6 files from SD card become corrupted, how to recover data from SD card

Hey, i need your help to solve an issue that started to happen yesterday. I have a Samsung S6, running Android 6.0.1. I have a Samsung SD Card Evo 64GB. Since yesterday all the photos I had on my SD card are not viewable. In other words, the files exist but the preview appears a black icon composed by an image symbol and an exclamation point. I used the file viewer and the files are stored where they should be in the SD Card. I executed the media Re.Scan app to try to fix the index, but nothing changed. I copied one of them to my laptop and I cannot see it also (Windows 10 tells me that “cannot open this file”). Can you help? Cheers. — Pedro Martins

Solution: Hi Pedro. The files must have been corrupted for some reason. To see if you can still recover them, you need to use an advanced recovery software that might be able to fix the broken files. If you’re lucky, you may be able to recover some or all of your files.

Recovery software files are expensive and are have often proprietary protection in them. They are usually used by companies specializing in data recovery so their tools are not commercially available. To avail of their services, you must be willing to pay a few hundred dollars.

And keep in mind, data recovery is not guaranteed. Some companies may still charge you even if very little or nothing is recovered. Be sure to know the terms before paying them for their services. To find such companies, use Google.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 not turning on after charging, keeps saying to use original charger, other issues

One of the most common problems for the #GalaxyS6 is about failing to charge or turn on. So, again we post one more article that addresses boot- or power-related issues for this device. We hope you’ll find this post helpful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S6 blocks internet access of router to all connected devices after an update

After the Nougat update for my Galaxy S6 edge plus, wifi worked fine for about 2 weeks time and then the issue appears. When I connect my Galaxy S6 edge plus to a wifi router, the internet connection will be lost in that router which means not only the Galaxy S6 edge + can’t access Internet but all the devices which are connected to that wifi router can’t access Internet. I checked that issue with another wifi router and the same thing happens. But if I disconnect my Galaxy S6 edge+ from the wifi router, after few seconds the internet will work fine and other devices which are connected to the wifi router also can access Internet. One thing I found is that if connected to a very secured wifi Network (PEAP protected) this issue won’t happen. So this happens with normal wifi routers.

I cleared my cache memory of the phone, reset all the network settings but nothing worked for me. I did a factory reset once and wifi worked fine for about 2 weeks and then the issue came back. So I tried everything possible and none of them worked. This is a very serious issue which needs to be fixed because when the Galaxy S6 edge + is connected the wifi router, the internet connection of the wifi router won’t work which means all the devices ( eg:- laptops and PCs) which are connected to the same wifi router can’t access Internet. — Ransikerandeni

Solution: Hi Ransikerandeni. We haven’t heard of this issue happening on other S6s or any other devices so this may be an isolated case. You may be running a third party app that interferes with the router. Since the usual basic software troubleshooting does not appear to fix the issue, consider spending significant time in testing our theory by running the phone in safe mode for at least a few weeks. Better still, try wiping the phone via factory reset and connect it to the router for a few weeks straight. Make sure that you don’t install anything after a factory reset. This is the only way know if our suspicion has basis.

We assume of course that your device is not rooted and runs official firmware. If that’s not the case, you’ll have to bring everything back to stock and remove root, then do the suggested observation routine.

Problem 2: Galaxy S6 screen showing black spot after phone got dropped

Hi. I recently dropped my Galaxy S6. When I did a black spot showed up on the screen, it was quite large. Also, all the color was polluted with purple. The spot grew bigger so that I can’t see anything on my phone. It was in power saving mode so I couldn’t use my fingerprint to get into it. I can’t turn it off because of the touch screen being unresponsive. It will eventually die though so I can reboot it. — Will

Solution: Hi Will. You clearly have a broken screen. The purple discoloration is a sign that the LCD was shattered and that black spot means that that area has suffered too much pressure during the drop. There’s no software magic tricks to fix a broken screen. Contact Samsung or your carrier to have the screen repaired, or the phone replaced.

Problem 3: Galaxy S6 keeps searching for Android update after restarting

When booting up the phone searches for an Android update. Then the message is “Android update successful” and my phone freezes. Prior to that message, I am able to use the phone. I have tried a factory reset of the phone. I have also used ODIN to flash firmware. Not sure what to try at this point. Is there a way to stop the phone from updating? The only apps I have on phone are what comes on the phone after the factory reset. Thanks in advance for any help!! — Nancy

Solution: Hi Nancy. You can tell the phone to stop searching for an update by turning Download updates automatically option under Settings>Software update. If you don’t have the said option, then your carrier must have removed it. Since a factory reset did not fix your issue at all, you must tell your carrier about the problem. If they can’t fix it, they should replace your phone.

Problem 4: Galaxy S6 edge not turning on after it got dropped accidentally

Hi. My Samsung Galaxy S6 edge started to heat up and then died. Now it does not want to charge or turn on. I tried all the options like hard reset and to clear the cache but the phone does not even boot into any of those options. Before the phone did this, I did a factory reset so it was clean and two days later this happened. However The phone did fall about three weeks prior to this and the glass cracked but was working fine after the fall. — Herschelleresche

Solution: Hi Herschelleresche. Like water damage, unnecessary pressure or shock from an accidental drop can both have short- and long-term effects. If your phone does not turn on at all after trying all the hardware button combinations (steps provided below), you can assume there’s a bad hardware behind it. You need to submit the hardware to a thorough physical check so the extent of the damage is assessed. If you’re lucky and the issue is due to some disconnected solders only, like the one connecting the battery to the motherboard, a quick repair should resolve the issue.

For reference, below are the steps on how to boot the phone to alternate boot modes. You should try them if your device no longer turn on normally.

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem 5: Galaxy S6 not turning on after charging

Hello. Last night, I plugged my dead phone in to charge overnight as I do most nights, and upon waking up this morning, the phone showed the 100% fully charged screen. I unplugged the phone and tried to turn it on, but it did not power up. The phone is now unresponsive, and will not show any screen when plugged in, and will not power up when holding the power button. The phone also does not respond to any combination of soft resets and factory resets (holding power, home, volume buttons in combination). I tested multiple chargers, and the chargers properly power my S7 I use for work, but nothing will make my personal S6 respond.

I’ve also tried cleaning the charging port with compressed air and then re-plugging the phone back in as suggested in the common fixes, but this too did not work. There is no water damage or physical damage to the phone. Additionally, there are no colored lights showing on the phone that would indicate that it is otherwise working. Please let me know if this is an issue that has been encountered by others, and what the solution to this issue was. — Casey

Solution: Hi Casey. There’s only so much that you can do when it comes to Android troubleshooting. Since you’ve already exhausted everything that you can do for this case, that means that bad hardware may be to blame. If you want to get to the bottom of this issue, let a professional check the hardware. In some cases, a bad power button can prevent a user from booting a device. In other cases, a more serious motherboard problem can lead to more serious repair. Whatever the case is, you won’t be able to know it unless a thorough diagnosis is done by a qualified technician. If the phone is still in warranty though, make sure to contact Samsung so their own technician can do the tests.

Problem 6: Galaxy S6 won’t charge, keeps saying to use original charger

I have a Samsung Galaxy S6 and use Straight Talk. My phone charger was recently stolen and I have bought 3 new chargers since then. All of which either slow my phone extremely slowly or won’t charge the phone at all. Recently a message popped up telling me to use the original charger which I do not have. What can I do to make my phone charge again? — Michael

Solution: Hi Michael. First of all, there’s a number of reasons why Samsung devices are supposed to be charged with Samsung or Samsung-recommended chargers only. Non-Samsung certified chargers means they’re not validated by Samsung. Even as ubiquitous as a charger needs a certain level of research in order to reliably work with a given device. Using a non-validated, non-Samsung charger can potentially lead to hardware or software issues. We know there are a lot of non-Samsung chargers that can charge phones properly but an equal number or more of them can be just as problematic. Another reason is the fact that non-Samsung chargers may shorten the life of Samsung batteries. Intelligent chargers are supposed to detect the remaining power in a battery so that a correct and optimal current can be pumped into it. Cheap chargers are not usually equipped with a detection system so they pump constant voltage or constant current to the battery until you unplug it. Letting your phone connect to this cheap charger can potentially overcharge the battery, causing it to degrade faster, or simply damage it in the short term. This is the usual reason why a lot of users encounter boot-related problems even though their phone was properly taken care of. Better, manufacturer-built chargers are designed to work with their own system (phone) so there’s an assurance that, in the least, there was enough research done to maximize the performance of the battery. Quality chargers are designed to provide moderate charge to the battery to achieve this goal and so far, Samsung has demonstrated over the years that the chargers that come with their own devices work properly.

Secondly, there’s a change that the problem here is not exactly the charger but the phone itself. In most cases wherein a Samsung device warns a user to use the original charger, the charging port is broken. Try to use at least one official Samsung charger to see if the message will stop. If it continues after using a known, working Samsung charger, try to recalibrate the battery. Here’s how:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Charge the phone without turning it back on.
  3. Wait until the battery says it is fully charged to 100%.
  4. Wait for an hour before unplugging the phone from the charger.
  5. Use the phone until battery reaches 0% percent. The phone should turn off by itself.
  6. Recharge the phone to 100%, wait for an hour before unplugging it again.
  7. The battery should now be recalibrated. Observe how charging works.

If the issue persists, do a quick factory reset. Be sure to create a backup of your important files before doing this procedure.

  1. From the Home screen, tap the Apps
  2. Find and tap the Settings
  3. Under the ‘Personal’ section, find and tap Backup and reset.
  4. Tap Factory data reset.
  5. Touch Reset device to proceed with the reset.
  6. Depending on the security lock you used, enter the PIN or password.
  7. Tap Continue.
  8. Touch Delete all to confirm your action.

If all these procedures won’t fix the problem at all, send the phone in.

Problem 7: Galaxy S6 can’t power on, can’t recover files from Galaxy S6

Hello. I do not know if you could help me or not. I left my Samsung Galaxy S6 on charge after it had died. When it had reached 100% i took it off charged and tried to turn it on. i have had no luck. it will not turn on. i have already tried following your steps to reboot / reset. There is just no life in it. Does not light up or vibrate. Nothing. Just hoping you can help as i have a lot of photos which are not saved anywhere else or my baby girl what i will never get back. Regards. — Cody

Solution: Hi Cody. You can’t access a phone’s internal storage device if it doesn’t power on, which means data recovery is not possible. If your phone won’t turn on after doing our suggestions from our other similar posts or our suggestions above, you’re out of luck. You must let a professional check the hardware so they can tell you it’s just a matter of a battery problem, or if it involves more serious solutions like a motherboard replacement. If they’ll say that the only way to fix this is a by changing the motherboard, you’ll be better off with a phone replacement. Both options of course will result to the same thing, data loss.

Problem 8: Galaxy S6 can’t read a SIM card after a failed SIM card replacement

I have a Samsung Galaxy S6 and the SIM card cannot be read. I have bought and replaced the SIM card holder component and now I’m at a loss for how to fix it. Any suggestions about how to fix this will be gratefully received. Thanks. — Susan

Solution: Hi Susan. Does the SIM work in another phone? If it does, then you’ve got yourself an issue with your phone. We don’t provide hardware troubleshooting and diagnostics though so try to find other websites that can give you more extensive tips. Alternatively, let someone with more experience handle the replacement of the SIM card slot.

Problem 9: Galaxy S6 won’t stay on unless connected to charger

Hello. My issue is my Galaxy S6 keeps restarting randomly. This issue has been getting more often now. The only thing is that it won’t restart when it’s plugged into a charger, only when it’s off a charger. — Steven

Solution: Hi Steven. We don’t think this is a software issue at all so you’ll most likely end up with either repair or replacement. One of the ultimate troubleshooting steps that you can do in this case though is a factory reset. Doing this will revert all software settings back to their known, working state and eliminate possible bugs from apps. If your phone continues to show the problem after a factory reset and when there are no apps installed, send it in.

  1. To factory reset your phone, follow these steps:
  2. Turn off your Samsung Galaxy S6 Edge.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem 10: Galaxy S6 turns on but screen remains black

Hello.my Samsung S6 edge worked perfect but after discharging its battery I put it on original wireless charger to charge it. Now, it can turn on and seems everything is ok but there is no light on screen and it is black. please help me to solve my problem. Many thanks in advance. — Mehdi

Solution: Hi Mehdi. Just like most of the issues in this article, yours may be solved by doing some software solutions detailed above, especially the ones we recommend for Herschelleresche. If these solutions won’t work though, contact Samsung or any other relevant party so the phone can be repaired or replaced.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 screen is unresponsive, stays black, data recovery after accidental drop

More and more users of #GalaxyS6 are reporting power- and charging-related issues. While this is an expected situation provided millions of these once powerful devices are over a year old at this time, we’ve also noticed that a lot of S6 users tend to encounter black screen problems. The main symptom is obviously the screen remaining black while the phone appears powered on (and in some instances totally dead). In most cases, black screen issues result to repair but if you happen to experience it, we suggest that you try a number of troubleshooting steps first before sending the phone in.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Is data recovery possible on accidentally dropped Galaxy S6?

Hi! I really did it, and I really want to recover my photos. Contacts would be nice too, but I can obtain those again.

Background: was in Nepal, on a trek in the Annapurna Conservation Area for 25th wedding anniversary. We never travel, so it was a really big deal for us. Dropped my phone, S6 active, on stones. Was using phone as my camera.

Problem: Black screen, blue light. Immediately after the drop went to black screen, solid blue light, and started looping to turn on, over and over…black screen with the turn on tune, cannot turn off the phone, nor looping once you turn on the phone…holds a charge, responds with turn on music and keeps looping until battery runs down every time you turn it on. Had someone take a look at it. He tried replacing the ON switch, connecting a new screen, doing soft and hard resets to no avail.

Hope: There is a way to access the photo storage so I can download them to another device. Please let there be a way! — Suzanne

Solution: Hi Suzanne. In order to access your phone’s storage device/chip, the motherboard and display assembly must be working properly. These two basic requirements are the minimum that must be met first before you can attempt to recover some files. A non-working motherboard won’t obviously let the display work as expected so you can’t, in turn, navigate and give input to the operating system on what to do. Unless someone can fix the phone and bring it back to its normal working, those precious files may be good as gone.

If you think recovery of those digital memories are worth a few hundred dollars, consider looking for a company that specializes in advanced data recovery. Software used to extract data from broken gadgets are highly specialized and often proprietary so they are not usually commercially available for an average user. This makes data recovery an expensive undertaking since the process itself can only be done by highly trained technicians using special tools. And there’s no guarantee that such effort will even be successful at all. Data recovery is a and expensive and tricky business. If money is not an issue though, try to use Google to search for reputable companies that specializes in data recovery.

Problem 2: Galaxy S6 screen is unresponsive, stays black

Dear sirs. I have Galaxy S6, I don’t know current version, but I have updated to latest version recently. My email is a*********[email protected] I used to charge my phone every night, then turn on ultra-power saving, and in the morning I turn ultra-power saving off to find my battery almost fully charged. However this time, when I tried to do the same, I found that my phone does not respond. Pushing (ultra-power saving) button does nothing. Furthermore when I swipe my screen to unlock my phone, the screen turns off. Then I pressed power button to restart or shut down, also nothing happened. Then I pressed power button for a long time, then the screen became black with no response.

I tried to call my phone from another phone, my phone rang with the correct assigned tune to this number. I tried to connect my phone to a PC, the PC did not detect it. However the phone emitted the tune that it is being charged. Any help will be appreciated Best regards. — Alaa Mostafa

Solution: Hi Alaa. If the phone rings or makes a sound when you call your number, that’s an indication that the problem is probably isolated to the screen only. Below are initial steps that you can do to troubleshoot it:

  1. Make sure that your screen isn’t cracked, chipped, or damaged.
  2. If you have a case or screen protector, take it off.
  3. If you’re wearing gloves, take them off.
  4. If you’ve put any stickers over the screen or sensors, peel them off.
  5. Make sure that your screen is clean.

Check for bad third party apps

If you’ve already tried all the stuff above, the next good step for you is to see if the problem is being caused by a poorly coded app. This is done by restarting your phone to safe mode. Here’s how:

  1. Turn the device off. If you can’t turn the phone off, or if there’s no way to know how, let the phone drain the battery first. Once the phone has shut itself down, charge it for 30 minutes before you continue with the steps below.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Safe mode blocks third party apps and services so if the screen comes back on, that’s a clear indication that one of your apps is problematic. To fix the issue, you must uninstall apps one by one and observe the phone after each uninstall to notice the difference. This is the only way for you to identify the offending app.

NOTE: To exit safe mode, simply restart the device.

Verify if phone screen works in alternate modes

If nothing changes after you’ve attempted to restart the device to safe mode, the next logical troubleshooting step is to see what happens when you try to boot the phone to either Recovery Mode or Download Mode. These modes run different set of codes that are independent of Android so booting to either of them is a good way to test if an Android glitch is causing the screen to stay black.

Below are the steps on how to do each of them:

Boot in Recovery mode:

  1. Turn off the phone. If it shows any light indicator, makes any sound notification, or vibrates and you can’t turn it off normally, allow the device to drain the power until it shuts off on its own. In order for this troubleshooting to be successful, it’s important that you turn the device off.
  2. Then, charge the phone for at least 30 minutes.
  3. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  4. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  5. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Turn off the phone. If it shows any light indicator, makes any sound notification, or vibrates and you can’t turn it off normally, allow the device to drain the power until it shuts off on its own. In order for this troubleshooting to be successful, it’s important that you turn the device off.
  2. Then, charge the phone for at least 30 minutes.
  3. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  4. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  5. Wait until the Download screen appears.
  6. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  7. Use Google to look for a guide on how to do it.

If the screen remains black or unresponsive after attempting these boot modes, send it in for repair or replacement.

Problem 3: Water damaged Galaxy S6 black screen issue

I dropped my Samsung Galaxy S6 in the shower and it got moderately soaked. I picked it up right away and pat it dry then put it inside a bag of rice to “take away the moisture.” After about a day, I took it out and there was a flashing blue light LED at the top of the phone but my phone would not turn on after I would press the power button. I tried to do a hard reset, but the phone screen would still not turn on. Nothing I do seems to get my phone working again. I’ve dropped my phone 100 times (it’s never had a case) so I’m thinking the water, and not the actual fall itself, is what is causing my phone to malfunction. Help please! Is this something I can get fixed or do I need a new phone? — Daniel Zuniga

Solution: Hi Daniel. Your case may have different circumstances but the general issue appears similar to that of Alaa above so kindly refer to our suggestions for him/her. If you’re lucky enough, you may be able to fix it without resorting to repair or replacement.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 has black screen, can’t recover photos, won’t charge beyond 25%, other issues

Hello Android fans! We’re here again to provide solutions to some #GalaxyS6 problems. As customary, these issues are reported by some members of our community. Hopefully you’ll find this a good reference to fix your own issues.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S6 has black screen, can’t recover photos

Note: Version may be Nougat. Not sure. Last updated it early June, if that helps. Went hiking on a glacier, took a few small sets of photos, maybe 10 to 15 total, rain was mild.. I had an Otter Box on it. Kept it in my backpack at all times except to take pics. Out of town so I had data turned off to save battery life in case of emergency. Got home, phone was dead. Figured it was just a dead battery. It had issues charging and it had a few water droplets on it so to be safe I took it out of the case and did the phone in the rice bag maneuver.

Next day, it turned on, everything looks normal, buttons all seem to work, but the touch screen is completely unresponsive. (Another couple notes: This is a refurbished phone I got in January, and also I accidentally broke the screen early June and had it replaced at a cell phone repair shop). I figured out how to do the manual shutdown/restart.. tried restarting in safe mode, etc, it doesn’t help the unresponsive touch screen.

Also, even though I shutdown the phone, the battery still drains. Any time I would start it up maybe a day later, I would have to charge it all over again. I had a warranty for the replaced screen so naturally I send it thousands of miles away to them to fix it. (I’m working in rural Alaska on a boat [doesn’t make this any easier, trust me.]). When it arrives there they can’t even get the phone to turn on for a day. Finally they get it on, replace the screen, replace the battery, can’t get the touchscreen to work again and say that the replaced battery will at least keep a charge.

At this point all I really want is the pictures off of it. In the meantime I ordered an “OTG” cable, with the thought of connecting a mouse to it to retrieve my photos, or to mirror my phone on a computer to retrieve the photos. They send it back, still broken. I get it, I plug it in to charge it and it shows the battery and bolt screen and a little logo that indicates to plug it in, but it is plugged in. After a few minutes the area around the camera and the back of the phone get hot. I unplug it. Every time I plug it in now, the screen stays black and that same area gets hot again. What do you think?

From reading the many troubleshooting articles, I think the one that I thought was most similar to my problem said to replace the daughterboard. That also makes the most sense to me, since I know that the battery and screen were replaced, and I would assume that the motherboard was alright judging from how normal the screen looked when I could turn it on. It didn’t look glitchy or anything and all the buttons worked fine. But, this is just my guess. I am in no way someone that is knowledgeable about cell phones, I’ve only owned 3 so far in my lifetime. Thank you so much for your help in advance! I eagerly await your response, It’s been broken for a month now. — Kristin M

Solution: Hi Kristin. The thing with refurbished or repaired electronics is the fact that it can sometimes become difficult for a second technician to diagnose where the problem lies if the first technician messed up the repair. That we can’t physically examine the device makes it doubly hard for us. Based on our own experience fixing smartphones, the symptoms you’re experiencing can be signs of poorly connected parts or defective replacement components. We know it’s difficult for you to keep on sending the phone back to the shop that did the previous repair but it’s really the only effective way to get to the bottom of the issue.

Don’t attempt DIY repair

We don’t think you can manage hardware diagnostics and parts replacement yourself (since you chose to send the phone to a service center in the first place) so telling you to try and fix this issue yourself may result in more problems than solutions. While parts replacement can be relatively easy to do as long as you have the tools and basic electronics knowledge, the challenge in repairing a phone with an issue like yours lies in identifying the real cause.

Unlike software troubleshooting, hardware diagnostics is more complicated and may require testing the functionality of a suspected bad part. You don’t want to replace a perfectly good component while leaving a bad one in. Knowing what the real problem is critical. Not being able to pinpoint the problem can lead to more delays and probably more problems, just like what happens to your device at this time. It’s the main reason why there are hardly any guides on how to perform repair. Our blog does not offer hardware diagnostics for this same reason.

Clearly, the technician who handled the previous repair messed up somewhere, probably leaving the original problem unaddressed while replacing other working parts. Since only the shop that fixed the phone knew the previous history of your device (hopefully they kept a record of what exactly transpired during repair), there’s no other place that you can send the phone to. Tapping Samsung’s help is out of the question as they will refuse to even touch the device since it’s been repaired by non-Samsung personnel.

No software troubleshooting can fix your issue

Obviously, there’s no software troubleshooting that you can do on your end to fix the problem either. The black screen issue and other ones you mentioned are only manifestations of something deeper. As long that same hardware malfunction remains unaddressed, you can’t hope to make use of your phone normally again.

Back up

As far as copying photos from your phone to another device is concerned, it’s not possible at this time. You need to have a good working touchscreen to allow that to happen. Even if the phone does turn on and a computer can detect it via USB connection, it still needs permission from Android to access the contents. In your S6, the only way to allow that to happen is by unlocking your screen and confirming the request of your PC to access the files. There’s no publicly available software that can be used to bypass Android’s security requirement before access to your files are granted.

Problem 2: Galaxy S6 stuck in Samsung logo screen, system UI has stopped error

Hi.  I am overseas from Ireland where I live and I couldn’t phone landlines in Ireland even though I had a roaming package. I contacted my phone company via their instant message who advised me that they had reset my settings and to restart my phone. When I tried to restart the phone it would restart, the screen went black and I just have a box with the message ‘system UI has stopped.’ I can’t turn off the phone. When I try to restart the phone, the phone tries to restart but just gets as far as the SAMSUNG name which fades in and out. Samsung Galaxy S6. Can you help me? — Lois

Solution: Hi Lois. First you want to check if you can boot the phone back up normally by doing a soft reset. It’s a good way to restart a frozen device. Here’s how it’s done:

  1. Press and hold the Power and Volume Down buttons until the Maintenance Boot Mode screen appears (approx. 12 seconds).
  2. From the Maintenance Boot Mode screen, select Power down. Utilize the volume buttons to cycle through the available options and the Home button (located below the display) to select.

If your phone remains stuck in Samsung logo screen after a soft reset attempt, the next logical troubleshooting step is to try and boot the phone to Recovery Mode. In this mode, you can try to wipe the cache partition and/or perform a factory reset. Any of them should get the phone out of its current disposition. We assume of course that you did not tamper with the software by rooting or flashing. If you did root or flash your device, we’re sorry but we can’t help you. You must try instead to remove root software and/or reflash the device to its stock software version.

Below are the steps on how to boot the phone to Recovery Mode:

  1. Turn off the device.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. You can either wipe the cache partition or do a factory reset when in this mode.

Problem 3: Galaxy S6 battery charging issue, won’t charge beyond 25%

Having a problem charging my phone. The battery got down to 22% and i went to charge it. When i plugged it in i got nothing. I blew into both the phone and the cable to ensure no ‘fluff’ was around. Still nothing. I have tried another charger but still nothing. For now i have put it onto power saver. I have restarted the phone … nothing. I then plugged it in again, just to try, and it started charging. i checked it later and it has stopped charging at 25% Unplugged it, plugged it in again… nothing. Any ideas? It has been totally fine until now, never had any problems with, battery never been this low before though! — K.stonham

Solution: Hi K.stonham. There’s a chance that the battery may be acting up because the software needs calibration to detect the remain power. To help the system, here’s what you need to do:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Charge the phone without turning it back on.
  3. Wait until the battery says it is fully charged to 100%.
  4. Wait for an hour before unplugging the phone from the charger.
  5. Use the phone until battery reaches 0% percent. The phone should turn off by itself.
  6. Recharge the phone to 100%, wait for an hour before unplugging it again.
  7. The battery should now be recalibrated. Observe how phone works.

If the problem remains after recalibrating the battery, your next option is factory reset. This will let you know if the problem is software-related or not. Since the phone’s software will be returned to their original settings and bug free, it’s a good way to determine afterwards if you need to send the phone in or not.

To factory reset your phone, follow these steps:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option Yes — delete all user data is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.
  8. Set the phone up again and see how the battery works. Make sure not to install anything while trying to observe the phone.

Remember, if your phone continues to act up after a factory reset, it needs service. Contact Samsung or any relevant party like your carrier for support.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 charging port not working after water exposure, how to repair a wet S6, other issues

Hello Android fans! Welcome to another #GalaxyS6 troubleshooting article. We once again address another common problem with smartphones in this one — what to do when your phone has been water damaged or exposed to water. We don’t intend to provide a hardware solution for the problem but rather just an enlightened guidelines for average users. If you are an advanced user equipped with all the appropriate skills and tools, this page is not for you.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S6 charging port not working after water exposure

First, my phone got a few rain drops in the charging port. I may or may not have charged it once I got in the house not thinking about water. But it had at least 50% battery and I usually plug it in all the time once I come inside. The phone was working fine.

Later in the evening I plugged it in to charge again, but it wouldn’t charge. I put it on battery save and looked online for solutions. Stupid me should’ve just waited until the next day to get a wireless charging pad as I think I fried the port. Instead, I saw a post about safe mode and rebooting to possibly fix the port. So I tried to put it in safe mode. Then, it restarted and said safe mode in the corner, it had my screen saver pop up and prompted me to enter my passcode. As soon as I entered it, the screen went black and had a little X in the bottom left corner of the screen. No buttons work at that point except volume up and down…even down makes it change to vibrate mode. The top pull down bar shows all notifications and even messages ding when they arrive, but when you tap them, the screen just goes black and nothing happens. You can pull down the notifications bar again, but nothing clicks forward. Click on tools…nothing happens. Can shut off and turn on wifi.

So, I Googled again and did a system reboot. After a successful reboot, still same problems. I think back to when I did the safe mode….maybe I hit a wrong button in the sequence and manually changed something?

The only other option I have is to try factory reset, but I really don’t want to lose all my contacts and photos. (Nope…forgot to backup). So now it is very slowly charging on a wireless pad as the port is inoperative. Please help! — Alissa

Solution: Hi Alissa. Before we proceed, let’s make one thing clear here. Restarting your phone to safe mode or even performing a factory reset won’t fix a physically broken charging port, or any broken hardware for that matter. A lot of users come to our site and ask for solutions for their broken devices hoping we can tell them some magic tricks. No, our site deals with software issues only. Any issue due to bad hardware, like when the phone got wet or physically impacted or dropped, has to go to repair. No exceptions. The reason for that is the fact that hardware troubleshooting and diagnostics is way more complex than their software counterparts. And average phone users don’t usually have the skills and tools to do the job. In a lot of cases, do-it-yourself repair usually ends up creating more issues than solutions. In a word, if you are positive that the charging port was working fine prior to the phone getting wet, then you’re probably right, that the charging port has been fried. In this case, save yourself from the hassle of wasting time doing ineffective software tweaks by simply sending the phone in.

Try software troubleshooting

Now, if charging port issue coincidentally occurred after doing something different like installing an app or update, that’s the time that you should consider verifying if a third party app is to blame by rebooting to safe mode, or by doing a factory reset. The black screen phenomenon that you’re experiencing right now can be a sign that the charging port has been shorted sending mixed or confusing signals to the operating system. The OS, in turn, may be interpreting the signals from the port as if you’re trying to connect a virtual reality gear. We’ve noticed this this black screen with an x at the corner before but only in cases wherein virtual reality gadgets are involved.

Dry the charging port

We can’t really say for sure what’s going on but the only thing that you can do right now is to try to see if drying the charging port will help return its normal functionality. You can do this by using a can of compressed air to blow dirt or moisture from the port. Avoid sticking something inside to avoid bending the pins. If drying the port won’t fix the issue, contact Samsung or an independent service center for repair.

Problem 2: Galaxy S6 edge got water damage, won’t turn on, how to repair a wet S6

The phone is Samsung Galaxy S6 edge. Not exactly sure of the Android version. Carrier: Telus Mobility Alberta Canada.

My wife dropped her phone in the toilet. Put it in rice asap for 4 days. Won’t turn on. Contract expired 5 days prior so we can not use the warranty we pay 7 bucks a month for. So, we watched YouTube and decided to take it apart. I noticed on eBay that some parts are relatively cheap. Samsung Galaxy S6 Edge MOTHERBOARD~32Gb for $3.25. So what else would I need to buy? And if I was going to clean the parts, what would I use? Electrical contact cleaner? There doesn’t seem to be to much to these phones mostly battery. — Terry

Solution: Hi Terry. A key component in hardware troubleshooting and diagnostics is identifying the main cause of the problem. It’s not just about replacing some parts. If you can’t pinpoint where the problem lies, you’ll be wasting good money for nothing. Unfortunately, hardware diagnostics is not that simple, especially for those without basic electronics knowledge. If it’s your first time to try a do-it-yourself repair for a device like an S6, you’ll need to do more research than ask us on what to do. First of all, we don’t support hardware troubleshooting and diagnostics. Secondly, hardware diagnostics even for a smartphone can be a complicated matter that a couple of articles like this one may not be enough to educate you about it. Thirdly, do-it-yourself repair won’t guarantee that you’ll have a working device after replacing some parts. Water damage can result to unpredictable issues and no single repair guide may get rid of all issues. Good repairs are done by good technicians. If you want to repair your wet device, be ready to accept the fact that you may not be able to fix any or  all issues that cause the failure of the phone to boot up.

Drying electronic parts

Speaking of cleaning the parts, isopropyl alcohol can be used. Try to avoid using ethyl alcohol as it contains more water than isopropyl alcohol. Water in enough amount can damage the motherboard’s circuitry by allowing corrosion to set in. Isopropyl alcohol evaporates faster as well, so it’s a good choice. Just remember to disconnect the battery from the logic board before attempting to clean any part with alcohol. This will avoid potentially shorting other components in the event that the battery is still working. Remember, drying the components may or may not help in allowing the phone to work normally again. If the phone has already suffered some permanent hardware damage during the initial contact with water, a full motherboard replacement may be the only option for you.

Find a good guide for DIY repair

Should you intend to fix this problem by yourself, we suggest that you find more sources of information on how to do it. Not only do you need the right knowledge, tools, and replacement parts for it but also the right guide on what to do exactly.

Problem 3: Galaxy S6 Active won’t turn on, photo recovery from an S6 that won’t turn on

My daughter plugged her phone (Galaxy S6 Active) in and went to bed. I am unsure of what Android Version it is. When she woke up it was turned off and won’t come back on. I have tried to do the power button/volume button/home button which didn’t work. The only thing I can think of to do is take the battery out. Honestly, all we want are the pictures on the phone. Please help! — Michelle

Solution: Hi Michelle. Unfortunately, for a Galaxy S6 Active, the battery is built-in and can’t be easily removed without taking the phone apart first. If you want to know the reason why the phone is not turning on, you must do a series of logical troubleshooting. Below are the things that you must do:

Step 1: Check the accessories

Step 2: Ensure that the phone is charging correctly

Step 3: Troubleshoot the screen

If any of these steps won’t help fix the problem, that’s too bad. It means you’ll most likely lose the photos during repair or replacement, which will be the only choices you’ll have. In order to access the memory of the phone, you’ll need to have a working operating system and phone in general. That means having a working touchscreen, and obviously a phone that can power back on. With the current condition of your phone, there’s just no secret magic tricks to get to the photos.

To prevent losing data in the future, make sure to regularly keep a copy of important or irreplaceable files somewhere. You can also try to enable sync in your device to allow Google or Samsung to automatically upload copies of your photos to the cloud.  

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 Gallery app permissions, screen turns yellow when battery is low, other issues

Hello Android fans! The Samsung #GalaxyS6, released over 2 years ago, it’s only normal that majority of issues we received from S6 users are power-related. If Lithium-ion battery performance is to be taken as reference, majority of early S6 adapters should already be having significant battery issues at this time. We hope you’ll find this article helpful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem 1: Galaxy S6 won’t boot up, won’t turn off

Hi. I’m kind of in a same situation as Rachel from Problem #4 in the list. My phone won’t turn on for some reason. It was fine this morning when I used it and the last time it was active was when I had my Firefox app to read. But now it’s not responding to the power button when I click / hold it. I followed the instructions you gave to Rachel and Mohammad, but couldn’t get it to turn on regardless. As of right now, I’m hoping to wait out for my phone to run out of battery so it would shut off on its own since I feel a slight warmth from the battery. Is there any other solution to try before I bring it to customer service for repair / replace battery? Please email me back as soon as you can and thank you for reading this. – Khoa P.S. I do not know the type of Android Version my phone have. — Khoa

Solution: Hi Khoa. There’s only so much that you can do when it comes to an issue like this and in fixing Android problems in general. If you’ve already tried the basic troubleshooting such as:

  • use a different charging cable and adapter,
  • charge the phone for at least 30 minutes before turning it back on,
  • try another power outlet,
  • inspect the charging port for dirt, lint, or observable damage inside,
  • try to check the screen,
  • or attempt to boot the phone to alternate modes (Recovery Mode and Download Mode)

without any positive result, then you clearly have a bad hardware at hand. We don’t have enough history of your device to be able to tell you what the problem might be but it must be something hardware-related. In this regard, you’ll need an expert opinion of a technician who can physically check the phone. We just can’t speculate our way in and tell you that the power management IC or battery is busted, for example.

If your phone is still covered by a warranty (probably not), make sure to use it to get free check up and repair. If there’s no warranty on this phone, we still highly recommend that you bring it to Samsung so you’ll know that a qualified technician performs the repair.

Problem 2: Galaxy S6 Recent and Back buttons keep blinking, battery drains fast

Good Afternoon, I am having issues with my phone due to all of a sudden the hyper links at the bottom that look like a U-turn arrow & the index cards that take me to close apps are just tweaking & blinking constantly. And now have my battery is just draining as if all the apps are opened. It is not giving me a way to actually close all my apps now & is sucking the battery so fast.

I have already tried clearing the cache & also doing the factory reboot & it is still doing the same thing. I hope you will be able to shed some light on the issue & Thank You in advance! — Pandra Martin

Solution: Hi Pandra. Both soft keys — Recent and Back (the one that looks like a u-turn sign) buttons — are located at the bottom part of the phone so if there’s damage in this region, they’ll most likely act up together with other components like the charging port and the battery. If a factory reset did not fix the problems at all, you can bet bad hardware is to blame. If you dropped your phone or got it wet before these issues started to occur, let a professional check the hardware. Factory reset is the most that you can do in this case. Unless you know how to perform hardware repair in an S6, you’re better off sending it in to let a technician do the repair.

The fast battery drain issue you’re having may also be related to the reason why Recent and Back buttons may not be working properly. If not, then our suggestions in this link may help.

Problem 3: Data recovery from Galaxy S6 that won’t boot up

Phone will not power on without being plugged-in. When plugged-in, the phone first shows a dead-battery, then immediately shows a charged battery (up to where it left off, i.e. 98%). If left plugged in, the phone indicates that it is charging and keeps going up. I can charge it via USB or wall and same result. I’ve used various cables. When I turn on the phone (while plugged-in), it will boot and startup for various amounts of time from ~10-60 seconds before it blanks off (as if the battery was pulled) and then restarts with the Samsung startup. Booting into Safe Mode produces the same effect. I’d like to backup the phone, but it is not on long enough to do so. I’ve turned off WiFi, turned on Airplane mode, taken out the SIM card and all states produce same issue. I tried booting into the bootloader (recovery mode) and it stays on that screen (doesn’t automatically shut off) for as long as I let it sit there (could be several minutes). I don’t want to reset the phone since all of my data/pictures are still present. I successfully cleared the cache using the recovery mode, but the problem is still there. I replaced the battery and the problem is still there. Might it be the logic board? Anything else I can try? — Mark B

Solution: Hi Mark. If your phone won’t turn off on its own when in Recovery Mode, then it’s possibly not a board issue. Rather, there must be something in the software that causes the phone to turn itself off. We’ll never know this for sure unless you perform a factory reset or reflash the software back to stock. Since you’ll be unable to recover data unless the phone turns back on normally, you’re left without much choice in this matter. If you think your data is worth a few hundred dollars to recover, consider contacting companies that specialize in data recovery. Given the current state of your device, there may be a hacking tool that we’re not aware of that they can use to prevent your phone from shutting down long enough to extract data from it.

Problem 4: Galaxy S6 Gallery app permissions, screen turns yellow when battery is low

Okay this is my first time writing into this site so bear with me if I break any rules. I have two questions.

My first question would be, I was reading a post about Gallery asking access to your contacts, your location, and your calendar, which is what brought me to the site in the first place. A reader wrote in the same problem and was told that the iOS system or manufacturer that she got her phone from should not ask for the calendar and it must be a mistake on their part. Well I bought mine from Verizon and it asks for the same thing —  calendar, location, and contacts. I can understand the example of why it would need the location but I do not understand why it needs contacts and I definitely don’t understand why it needs calendar.

My second issue and it is a big one is that the bottom half of my screen turned yellow and green when it is low on battery or when it’s getting ready to shut off because it’s been idle too long. I have done a soft reset and I have also done a factory hard reset. Which in fact lost all my data but I thought it was being stored up because it said it was being backed up but it was not. Lo and behold it did not fix my problem. I have went to the display and turn the brightness all the way up and that is the only way that it does not show until like I said. the battery runs down or the screen is going to shut off because it’s been idle for too long.  — Lori

Solution: Hi Lori. Let’s answer your questions one by one.

Permissions

Apps are designed to perform tasks and sometimes, these tasks may require access to sensitive account or device information. In Android, apps are required to ask explicit permission from a user to, say, access contacts or storage. These permissions may be necessary in order for an app to work properly or not. For example, Gallery needs access to contacts since some apps that use it, like Camera, has functions that allow a user to send photos in their contacts list. The decision regarding an app asking for  certain permissions resides solely on the developer. We can’t give an every reason why a developer would want to access a particular permission. If you have a problem with an app’s permission, you have to redirect your question to the developer and not to a support site like us.

If you think an app is not supposed to access sensitive information, there are two ways to restrict permissions — by turning off permissions during installation, and checking permissions of an installed app.

Check permissions before or during app installation

  1. Open the Play Store app.
  2. Go to an app’s detail page. To review permissions before installing, scroll to Developer and tap Permission details.
  3. Tap Install. Some apps will install right away. When you use an app, you can allow or deny individual permission requests before the app uses that type of data. For other apps, Google Play shows you all of the permission groups an app will be able to access before you install. This information can help you decide whether you want to install the app.

Checking permissions of an installed app

  1. Open Settings app.
  2. Tap Apps.
  3. Select the app.
  4. Tap Permissions.
  5. Turn off the permission you don’t want to provide to the app.

Keep in mind that some apps may not work properly when a necessary permission is not granted. If that occurs, you can either choose to continue disallowing access, uninstall the app, or give permission it’s asking.

Screen discoloration when battery is low

In general, any screen discoloration is an indicator of a bad screen assembly, which means that you have a bad hardware. In your particular case, the problem may be battery-related so you’ll most likely end up with repair (for battery replacement). Contact Samsung and see if they can check the phone for you. If your device is no longer in warranty, repair will not be free.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.