Archives for

S6 Bluetooth issues

Galaxy S6 not working with in-vehicle Bluetooth system, won’t read SMS out loud, other issues

We often don’t encounter Bluetooth problems with #GalaxyS6 devices but in one of the issues below, we provide a brief explanation why incompatibility can sometimes play a role. We hope you’ll find the solutions we provide here helpful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S6 edge won’t connect to network after an update

I recently got an S6 edge and all was working fine. Then after I updated the Android version to 6.0.1, I can’t connect to the mobile network. I can make calls and send texts but there is not even a symbol (ex. 4G) above the signal symbol. I’ve tried multiple fixes and a factory reset but none have worked. There’s is nothing wrong with my SIM card either and I don’t necessarily want to reverse the Android version since I don’t want to brick it. Any help would be greatly appreciated! — Williamwikmann

Solution: Hi Williamwikmann. Updates can sometimes lead to problems for a number of reasons and one of them, although it’s rare, can be a corrupted modem firmware. Your phone’s networking function is managed by the modem, which has its own operating system called baseband. Like Android operating system, baseband also needs update from time to time and sometimes, it can get messy as well. Baseband updates are rolled out by the modem manufacturer, not by your carrier or Samsung, though they are usually pre-packaged with major Android updates. There’s no telling what the real issue is with the phone right now but it’s possible that it’s baseband-related. We assume you updated Android officially (via OTA update or Samsung Smart Switch), but if you didn’t, the only option for you is by reverting to the previous OS version.

Alternatively, you can also try to see if you can find any good tutorials in the web that can walk you through the steps on how to update the baseband manually. Like flashing the bootloader/firmware, the steps in updating the particular phone’s baseband is unique to a specific model. Try to ask help from forums that support Android modding and flashing like XDA-Developers so you can get first hand information from folks who may have tried the steps you need to do.

And just to be sure, contact your carrier for any support, especially if you downloaded the update they rolled out. There’s a chance that the update may be buggy and if there’s enough number of users like you reporting the trouble, they may take a look at the possible coding problem.

Problem 2: Galaxy S6 not working with in-vehicle Bluetooth system, won’t read SMS out loud

Just purchased a Samsung S6. We have a 2013 Ford Edge. It connects with Bluetooth and will answer phone calls but when I try to turn on my text messages (so it can read them out loud) it says “unsupported.”Any ideas on how to fix this? Thanks so much!!! — Cammy

Solution: Hi Cammy. The most probable reason for the problem is incompatibility. The error message you’re getting can be an indicator that your car’s Bluetooth system does not support a particular profile being used by your S6 or vice versa. Keep in mind that Bluetooth functionality and/or compatibility is NOT the same for all devices. Each of the device in a pairing must have all functionalities as the other one in order to prevent problems. As far as we know, a typical Galaxy S6 supports at least 15 profiles as listed below:

  1. Advanced Audio Distribution Profile (A2DP)
  2. Audio/Video Remote Control Profile (AVRCP)
  3. Device Identification Profile (DI)
  4. Generic Audio/Video Distribution Profile (GAVDP)
  5. Generic Object Exchange Profile (GOEP)
  6. Hands-Free Profile (HFP)
  7. Human Interface Device Profile (HID)
  8. HID Over GATT Profile (HOGP)
  9. Headset Profile (HSP)
  10. Message Access Profile (MAP)
  11. Object Exchange Profile (OBEX)
  12. Object Push Profile (OPP)
  13. Personal Area Networking Profile (PAN)
  14. Phone Book Access Profile (PBAP)
  15. Service Discovery Application Profile (SDAP)

If you want another Bluetooth device, like your in-vehicle’s Bluetooth system, do the function you’re missin, it must have all or the particular profile necessary to access your phone’s SMS and read them out. The same is true for your S6 — this profile must be in it, in order to work with your in-vehicle’s bluetooth. Keep in mind that the absence of one profile does not render both devices as totally incompatible. Other functionalities should still work as long as both devices have the required profiles.

To fix your issue, we suggest that you do some research about your car’s Bluetooth system and see if there’s a compatibility issue with a Galaxy S6. if possible, try to talk to your car manufacturer and see if they can provide you with a list of profiles. That way, you can then compare it with the list of profiles we have for you above.

Checking Bluetooth profiles is only one of the possible reasons why your problem occurs. There are other factors that might be at play in this situation including Bluetooth protocols in use, Bluetooth version, quality of the Bluetooth transmitter, etc.

To fix compatibility issues, you must isolate possible factors so you’ll know where the problem lies. The most effective way to do this is by using the process of elimination by changing an aspect at a time. For example, if all the required profiles to make the missing functionality in both devices are met, you can then proceed to checking other factors by, say, updating to the latest version. Or you can try to connect your S6 to another in-vehicle system and test if the functionality you want is working. That way you can determine if it’s a phone issue or not.

In some cases, updating a Bluetooth system can fix problems. Make sure that you install the latest operating system updates for both your phone and your car’s bluetooth system.

To understand how Bluetooth works, you can visit this page from Wirecutter.

Problem 3: Galaxy S6 won’t connect to wifi networks

Hi. I’ve got a Samsung Galaxy S6 that has otherwise has no problems connecting to wifi until yesterday. All other devices will connect, even my husband’s phone which is the exact same. I’ve restarted the phone, restarted the router, put it in safe mode, tried to connect via static IP but nothing works. The router is old, doesn’t have a reset or WAP button. I’ve even tried going into the IP address settings and nothing works. When I reset my phone, WIFI connects for a minute, then disconnects. All other times, it’ll disconnect right after saying its connected, within a second. Nothing is working, so you can imagine my frustration. The signal is good and like I said, my phone is the only device not working. I am at the end of my rope and cannot think of anything else to do to solve the problem. Last night it connected to a different WIFI but was having the same issues with a third I tried. I have a feeling it’s my phone that is the problem, but my husband and I got ours at the same time so they’re the same age and model but his is working fine. Help a girl out? — Robyn

Solution: Hi Robyn. Unless your S6 has the same exact apps, same exact software version, and same exact software environment in general, there’s really no point in comparing your device to that of your husband in this context. There may be a unique bug, update, app, or service that causes your phone’s wifi to fail. Since the problem also occurs when you connect it to a different wifi network, you can bet it’s a phone problem. You must do some basic software troubleshooting to fix the problem (if it’s fixable at all).

The first thing that you want to do is to ensure that your phone runs that latest Android update. As mentioned above, modem operating system (baseband) can sometimes become problematic and updating it may be an easy fix. If your phone is already running the latest Android version from your carrier at this time, make sure that you also update all your apps. This is to minimize problems due to app incompatibility.

If installing updates won’t fix the problem, you can then wipe the phone by doing a factory reset. This will ensure that you return all software settings back to their known working defaults. Here’s how to do that:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy S6 Edge.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

If a factory reset won’t fix the problem at all, consider sending the phone in so it can be repaired or replaced.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

 

Galaxy S6 videos stop in the middle while playing, won’t play videos at all, other OS issues

Hello Android fans! Below are some of #GalaxyS6 operating system-related issues we’ve collected so far. We’ll try to publish more of the same issues in the coming weeks so keep watching out for our posts.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S6 popup keeps saying “no internet connection,” preventing screen from sleeping

I own a Samsung Galaxy S6. Currently, it is connected to the Internet via a wi-fi connection, and not through my mobile network. However, no matter which way I choose to connect, I still have a small gray bubble popping up on my Z-M row on the keyboard, saying “No Internet Connection.” It not only prevents me from using my keyboard efficiently, it also happens every 3-5 seconds, and is preventing my screen from automatically timing out. Restarting my phone has not prevented the pop up window. What should be my next step? — Jeffrey Greene

Solution: Hi Jeffrey. Are you using a third party keyboard app, which means not the native Samsung keyboard app or that of Google’s? If yes, try using either the Samsung keyboard or Google keyboard. You can do that by going under Settings>General management>Language and input>Default keyboard.

Sometimes, the screen overlay feature of some apps can cause an issue like this so make sure that you check that as well. Here’s how:

  1. Launch Settings app.
  2. Tap Apps.
  3. Tap More options icon at the upper right hand side.
  4. Tap Show system apps.
  5. Find the keyboard app you’re using and tap it.
  6. Scroll down to the bottom and look under Advanced section for Apps that can appear on top. If it’s on, try to turn it to OFF. Not all apps has screen overlay capability. If you can’t find Apps that can appear on top section, that means that the keyboard app you’re using has no such feature.

Finally, if the issue still continues after doing the steps above, we suggest that you wipe the phone clean via factory reset. Here’s how:

  1. Back all your personal data up.
  2. Turn off your Samsung Galaxy S6 Edge.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.
  9. Set up the phone again and right away test the keyboard. Make sure that you don’t install anything at this point. If the standard Samsung keyboard works fine, that means that the problem was probably introduced after you’ve installed an app or update.
  10. Reinstall your apps again.
  11. Test the keyboard again. If the problem returns, uninstall apps until the issue is eliminated.

Problem 2: Galaxy S6 in-vehicle car Bluetooth radio plays last audio track

When connecting via Bluetooth on my car radio I find that when I try to play radio stations on the Internet eg RAI 1, as well as the Internet I also get the last track that I played on the music player comes on in the background even though the music player is fully closed down. The music player itself works perfectly as does the mobile phone connection and indeed the Internet radio when I close down the music player. — Martin Connolly

Solution: Hi Martin. It may be an app or operating system bug. Try to wipe the cache and data of the apps involved first and see what happens. If possible, consider deleting and reinstalling the apps. If you’re dealing with pre-installed apps, you will be limited to doing the clear cache or data only. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more.
  5. These are all clickable items. You’ll want to click on Storage.
  6. You should now clearly see the Clear Cache and Clear Data buttons for the application.

Problem 3: Galaxy S6 videos stop in the middle while playing, won’t play videos at all

Greetings Droid Guy. The past couple of days when I play videos on YouTube, any video chatting app I have (i.e. Glide, Duo, Marco Polo) the video just stops playing. With YouTube I just hit the play button again and it goes for awhile and then stops playing again. With my messaging apps when I’m watching a recorded video it stops mid message. It’s very frustrating and I have no idea the cause. Any suggestions? — Derrick

Solution: Hi Derrick. We’re not aware of any known bug that may cause an issue like this. Did you do something different prior to noticing the problem? For example, if you happen to install an app or update before video started misbehaving, undoing that previous action may help. If nothing of that sort happened, or if undoing the previous action won’t work at all, we suggest that you do the basic software troubleshooting steps.

Wipe the cache partition

The first thing that you want to do is wiping the cache partition. A lot of minor bugs are fixed by refreshing the system cache so you should not skip this. Below are the steps on how to do that:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Install latest Android and app updates

In some cases, installing updates can fix issues so this should be the next logical step for you. We don’t know the full history of your device and the current status of the operating system and apps so this is a must-do step. Some apps work fine with older Android firmware version but suddenly becomes problematic when a new Android is installed so always keep it a habit of making sure all your apps are properly updated. You should manually check the download pages of each app in Play Store as well.

If you install apps outside of Google Play Store, it’s your responsibility to update your apps. Only advanced users venture outside of Play Store in hunting for apps so we assume that you know what to do.

Observe the phone in safe mode

Another possible reason why videos are not working normally in your phone may be a buggy third party app. To check, you can either boot the phone to safe mode, or do a factory reset and observe the device when there are no apps installed. If you don’t want to do the drastic factory reset solution at this time, make sure that you restart the phone to safe mode first. Here’s how:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Once the phone has booted to safe mode, all third party apps and services will not run. In this environment, videos should work normally again unless there’s a deeper cause of the issue, which may be poor firmware coding.

Fix poor or inefficient firmware coding issue with factory reset

If your issue still remains at this time, the problem must be operating system related so the last thing that you can do is factory reset. Refer to the steps above on how to do it.

Problem 4: Galaxy S6 how to bypass Factory Reset Protection

Have tried multiple techniques to bypass the FRP on GalaxyS6 with no luck. the closest i came was one that made it possible to create a new password, but that is as far as it would let me go. Every OTG cable technique failed. Maybe the flash drive needs to be specifically formatted (fat,fat32,ect) for the APK to load? any help would be greatly appreciated. — Jim Hayes

Solution: Hi Jim. Samsung designed FRP to protect their devices from unauthorized factory reset and unfortunately, there’s no way to tell the system that you are the legitimate user attempting the reset. As of this writing, there’s no official way to bypass FRP other than by providing the correct Google Account credentials.

A lot of known workarounds (including the one involving the use of OTG device) since last year have already been addressed by Samsung so we don’t know if there’s any working unofficial solution to defeat FRP right now.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 Edge battery drain issue due to Google Play Services app, notifications behaving erratically, other issues

Our first #GalaxyS6 episode for this week brings you 6 other issues as reported by some members of our community. We hope that the solutions provided here today will not only help users mentioned here but other Android users that may experience similar problems too. And, don’t forget to visit our main Galaxy S6 Edge troubleshooting page if you can’t find anything useful in this material.

These are the specific topics we are covering in this post:

  1. Galaxy S6 call and messages notifications not working properly
  2. Galaxy S6 apps and notifications behaving erratically
  3. Galaxy S6 Edge Plus crashes after installing games
  4. Galaxy S6 no longer works properly with Bluetooth car kit
  5. Galaxy S6 randomly reboots after a restart
  6. Galaxy S6 Edge battery drain issue due to Google Play Services app

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S6 call and messages notifications not working properly

I bought my Galaxy S6 2 weeks ago. Never had trouble until 2 days ago when my phone had been giving me notifications and would ring and then all the sudden I noticed my notification light was blinking. I had missed several calls and a few text messages. My phone was vibrating but not ringing. I checked my volumes and all of them were up as far as they would go. The only way to get my phone to work again was to shut it off and turn it back on. In a day and a half I have had to do this 3 times.

I haven’t downloaded anything new on my phone so I don’t know what’s wrong. I have tried to do what you suggested about finding a ringtone and then turning up with the volume button but it didn’t work. Any suggestions? — Roxann

Solution: Hi Roxann. This issue is caused by either an operating system glitch or a third party app. To address the problem, you must try all the basic software troubleshooting that we usually suggest in this blog.

Delete the S6 cache partition

The first one that you want to do is to wipe the cache partition. Software updates, app updates, installation of incompatible apps or updates can sometimes corrupt the system cache, leading to some apps to act erratically. Wiping the cache partition should take care of the problem. Here’s how to do it:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Observe your S6 in safe mode

One of the common causes for an issue like this is a third party app. You may have installed one that interferes with some functions and features of the operating system. To check, you must boot your phone to safe mode and observe it for at least 48 hours. This will give you enough time to compare how the device works when in normal mode and safe mode. Safe mode is a diagnostic tool that can help you tell if an app  you’ve added is causing a problem. Safe mode works by only allowing pre-installed apps (the ones that came with the phone when you unboxed it). If your phone works normally while safe mode is on, that’s telltale sign of a third party app issue.

But while safe mode will block all third party apps, it won’t help you identify the exact problematic app. You must do additional troubleshooting by:

  1. uninstalling third party apps one by one, and
  2. observing how the phone works after every after uninstallation.

This is the only way to pin the offending app down. If you have a lot of third party apps, this will take you some time.

For reference, these are the steps on how to boot your phone in safe mode:

  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Restore all software settings to default via factory reset

Finally, if both procedures above won’t help you, make sure that you do a factory reset. This will not only eliminate operating system-level bugs but will also make sure that you all software settings are reverted to their known, working state. To factory reset your device, follow these steps:

  • Create a back up of your important files and contacts.
  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #2: Galaxy S6 apps and notifications behaving erratically

Multiple errors occurring autonomously:

  • music or audiobooks in Spotify and audible pausing during normal listening or starting when app is closed (and not running in the background, the apps start themselves without being touched)
  • volume raising suddenly while listening to music or audiobooks
  • while not touching phone WiFi showing connection to known good network, but unable to get online.
  • starting and stopping WiFi service (the toggle from the pull down menu) without option being touched
  • starting and stopping location services without screen being touched
  • Google microphone being activated while phone is in “sleep”/locked mode select a text box on a website and keyboard comes up, but when text is typed (character on keyboard flashes and phone vibrates and makes sounds with each tap), no text appears in text box.
  • Text cannot be copied into text box.

Restarting does not solve the issues. Have not noticed any overheating during issues. Started in the last few days and getting noticeably worse. Phone has not been dropped or physically damaged in any apparent way. Do not know what OS is running. Whatever current default is. — Michelle

Solution: Hi Michelle. There are no specific solutions to the issues you’re raising here. Instead, we suggest that you try the solutions we give to Roxann above to deal with all these issues at once. There’s no way for us to know if such problems were brought about by any software update or app update you might installed. All the items you mention here appears software in nature so any of the basic software troubleshooting above should help you.

We assume, of course, that you didn’t root or flashed any custom software on your device. If you did, find another blog or website that deals with problems that arise after using a particular root or custom software. Or, you can also contact the developer of the root or custom software running on your phone.

Problem #3: Galaxy S6 Edge Plus crashes after installing games

Hello. i have S6 Edge plus. After installing latest firmware which i got through OTA, my phone started restarting often. I installed a game NFS. Half the way it restarted again and stuck in a boot loop but automatically after sometime, it got fine. After some days, again i installed another game. It behaves the same. Two days before suddenly it restarted and got stuck in the loop and i tried to turn it off but i was helpless.

I tried everything — cache clear, factory reset, everythng. Then i installed the stock again and everythng was fine. Then after getting back my apps again it started the loop and guess what, i am again in the boot loop.

Please help and explain what is happening. My phone is from Dubai. The service center had told me that they don’t handle international phones. Waiting for your reply. — Shaikh

Solution: Hi Shaikh. The cause of the issue is actually obvious — one of your apps. That the phone works fine after installing stock firmware is clear evidence. If you want to see this again, simply boot your phone to safe mode for a day and observe it.

Keep in mind that not all apps are compatible with every version of Android. Uninstall all your third party apps (all apps that you install after flashing stock firmware), then reinstall them one by one. Then make sure that you observe how your phone works for a few hours after each installation so you’ll know if that app is causing the problem or not. Do this process for all your apps (if you have lots of them, sorry but there’s no faster way). You can hasten the process by installing official and known working apps. Because it seems the problem appears when you install game apps, try to install them later on. Make sure that you do our suggestion to help you identify the culprit.

Problem #4: Galaxy S6 no longer works properly with Bluetooth car kit

Using Samsung S6. Cannot use hands free feature in my car for the last few weeks. It has worked for the last 11 months. When a call comes in the past, I could hear the ringing and see the caller on the navigation system. I could answer hands free. Now the call does not ring through the car speakers and there is nothing on the navigation screen. I have to physically answer my phone, then a ” private” tab highlights on the screen. If I push it, the call is routed thru the car speakers and I can talk hands fee. I think this may have started after a software update a few weeks ago. Please help. I need hands free in my car again. Thanks. — Melaniemmgross

Solution: Hi Melaniemmgross. Your issue is a common occurrence when a smartphone updates to the latest operating system version but the car’s software remains the same. In other words, this issue happens because of incompatibility of software between the two devices — your phone and your car kit system.

The first thing that you want to do in this case is to re-pair the two devices. Head over to Bluetooth settings of both devices and delete the old pair, then pair them again. If that won’t change anything, you must then troubleshoot your phone first by wiping the cache partition and doing a factory reset. If that won’t work either, try to factory reset your car kit as well.

Should the problem remain after re-pairing, contact your car maker or the car kit’s manufacturer so they can advise you on what to do. Keep in mind that the Bluetooth system on many car kits don’t receive software updates as often as smartphones so there’s a chance that this problem may not be resolved. If the Bluetooth car kit in your car is an older model, it may no longer support newer Android devices.

Problem #5: Galaxy S6 randomly reboots after a restart

I want to ask for your help about my smartphone. In this recent days, my phone keeps rebooting by itself especially when I restart my phone (sometimes it can happen without restarting my phone). After I restart my phone, It will absolutely keep rebooting by itself and I don’t know when it will stop, so I just leave it until it is finished.

I already tried 2 methods to solve that, the first one is wipe cache partition and the last one is factory reset. However none of that method work up on my phone. Can you help me to solve this problem?

Please I don’t know already what should I do. I just bought it 6 months ago and this phone already has kind of this problem. Is it possible the source of the problem is the newest OS?

Thank you. — Anthony

Solution: Hi Anthony. Yeah, it’s possible that the problem is on the software side but wiping the cache partition and factory reset already takes care of that.

If the device continued to randomly restart even right after a factory reset (and without having installed apps yet), that’s a clear sign that there’s no software problem at all. To further check that software is not to blame, you can also reset the phone to other modes such as safe mode, download mode, or recovery mode. Make sure to observe how the phone behaves for a few hours while it’s booted to a different mode. For reference, these are the steps on how to boot to these modes:

Boot in Recovery mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  • Wait until the Download screen appears.
  • If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  • Use Google to look for a guide on how to do it.

Boot in safe mode:

  • Charge the phone for at least 30 minutes.
  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  • The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

If your phone will continue to reboot on its own even when on these modes, that only leaves you with hardware malfunction issue. In this case, it can be anything. The issue may be due to a bad or damaged battery, or other unknown hardware trouble. Contact Samsung or your carrier so the hardware can be checked, repaired, or replaced.

Problem #6: Galaxy S6 Edge battery drain issue due to Google Play Services app

Hello. I’ve recently bought Galaxy S6 Edge, which is beautiful and powerful device. I read a lot about any kind of problems that people have with this device. Mine is almost perfect, except one annoying problem: battery drain which caused by Google Play Services. I do not play games, i don’t have any heavy apps. My usage is very “calm” : little bit of Facebook, few calls, few Whatsapp messages. No notifications from apps. Moto 360 is connected though.

First place in battery usage ALWAYS takes Play Services.

I’ve tried isolating the problem by disabling all possible apps, but Play Services remain highest at any time. The only 2 apps that are running always in the background are S Health and S Finder. Location is in battery saving mode.

Tried every possible cure that I’ve Googled. Any suggestions?

Thanks in advance. — Daniel

Solution: Hi Daniel. Together with Android operating system, Google Play Services app is expected to be in the first ten apps that should consume battery the most. It is a pre-installed app and is necessary to keep other Android- and Google-related apps from working properly. Google Play services works together with Google Services Framework, Google Account Manager, Google Contacts Sync, Google Backup Transport, to name a few. If it constantly tops the list that’s probably because you’ve installed a lot of apps that only means that there are a lot of apps that uses it all the time. The general rule in this case is to disable as many Google-related apps as possible (but be extra careful with what app or service to disable). There’s a legion of Google apps and services in a typical Galaxy S6 so try to do some research first before deciding to disable an app. Many of them may not give you an option to disable themselves so this should be considered more as a workaround rather than a solution.

The Google Play Services app can be disabled too so doing it is the most straightforward answer to your question. The side effects of doing such though can be annoying as they include:

  • apps crashing,
  • being unable to download an app from the Play Store
  • Some third party apps behaving erratically

If you notice apps behaving oddly after disabling Google Play services, make sure to turn it back on.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.