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S6 battery drain issue

Galaxy S6 drains battery faster after installing an update, won’t charge, other issues

Welcome to another #GalaxyS6 article for the day. Today’s post will guide you how to troubleshoot common S6 problems. We look forward to getting your feedback in the coming days.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem 1: Galaxy S6 drains battery faster after installing an update

After the latest 3 updates to my device, the battery dies significantly faster. The only changes I found to my system was a font change. Even on low brightness and battery saver mode (the basic one), while not using my phone, it will only last about 4-5 hours. It used to last all day and I would just charge it at night. This change was sudden and right after all the updates (since I had been putting them off for a long time). I’m worried that it is planned obsolescence and the updates didn’t really fix anything, but instead made many background things out of control to drain the battery faster in an effort to get me to buy a newer model.

Also, for Android Version, I am not sure which mines is. I never installed a different version? /sorry to be so clueless. — Sam

Solution: Hi Sam. Planned obsolescence or not, battery drain is a perennial issue that can happen in both new and old devices like your Galaxy S6. There’s no literature that can confirm if Samsung employs the same trickery Apple uses to slow down iPhones with weaker batteries. We’re pretty sure Android developers will most likely reveal the same scheme if it’s present on Samsung devices. Android operating system is a more open platform compared to Apple’s iOS so even end users can monitor their battery’s health.

It’s also not surprising to us that older devices tend to show significant battery drain issue following installation of latest Android versions. In fact, you’re not the first person to tell us that the battery no longer seems to last as long after every charge. Almost every Android user seem to have the same thought.

Lithium-ion batteries are limited

The earliest Galaxy S6 devices were released almost 3 years ago so at this time, we expect that millions of original S6 batteries are nearing their end of life. Even if you take good care of your phone by doing maintenance on it regularly, keeping the storage clutter free, and charge the phone properly (by doing shallow charges instead of fully charging it), your lithium-ion battery will start showing significant capacity loss after a year of using it. The more you use, charge, discharge, and charge the battery again, the shorter its life becomes. Do that day in and day out for over 2 years and you can’t expect the same battery performance at all.

Use an app to track battery stats

If you want to know important numbers about your battery, including a rough estimate on long it will last or whether or not it’s time to have it replaced, we recommend that you install third party apps like AccuBattery app. You can visit Google Play Store and find similar apps.

How to diagnose your Galaxy S6 battery

Knowing the causes of your battery ills can be tricky but there are a few important steps that you must do.

Consider your apps

In  a lot of cases, users are quick to pin blame on the update or the battery itself but not in the fact that they may be running a lot of apps or poorly coded apps. In case you’re not aware, not all apps are built with the same expertise. Some may be optimized to efficiently run while others, not so much. As a user, it’s your responsibility to screen your apps thoroughly and to remove problematic ones.

Check apps running in the background

Another reason why battery drain occurs is a lot of apps running simultaneously at the background. Make sure that you put non-system apps to sleep if you’re not using them to prevent the battery from working harder. If you’ve installed Android Nougat in your device, you can easily put apps to sleep by doing the following:

  1. Open Settings app.
  2. Tap Device maintenance.
  3. Tap Battery.
  4. Scroll down to the bottom and tap Save Power button under App power monitor.

If you don’t have Android Nougat yet, consider installing apps like Battery Doctor to disable apps running in the background.

Uninstall apps

It can be said that apps are the lifeblood of smartphones but too much of it can suck your battery dry in a very short time. Many Android users have the tendency to install apps at whim, then forget about them. Make sure that you are not one of them. Remove apps that you don’t need. Learn to trim down on apps to ease pressure on the battery. Remember, the more apps you add in the system, the more cluttered the device storage becomes. There’s also a higher chance of apps running services you really don’t need in the background. If you have a lot of these apps running all the time, you can’t expect the battery to last long everyday.

Let Samsung replace the battery

If you’ve determined that the battery has lost a significant capacity at this time, the best course of action for you is to replace it. If you don’t feel confident in replacing the battery yourself, let Samsung do it for you to ensure that it’s done properly.

Problem 2: Galaxy S6 won’t charge by cable or wireless charger

My phone has been having charging problems first starting when the cable wouldn’t charge my phone. So i switched to using the wireless charger and that has been working for a week or so. But recently my phone died and i go to use the wireless charger and the only thing that shows up is the battery symbol with a lightning bolt in it. My phone will not turn on at all. I even plugged it into a computer and my computer does not register that its connected. Any help you have would be much appreciated and if you have any questions about my problem just email me back. Thanks. — Evan Bogler

Solution: Hi Evan. If both cable and wireless charging has stopped working altogether, then the problem is most likely found in the motherboard. To diagnose the phone, you need to let a technician check it physically. If possible, let Samsung do the hardware diagnostics for you. Otherwise, you can bring the device to a local service center.

Problem 3: Galaxy S6 won’t charge, wont’ turn on

HELP! My son got this phone from his aunt. He’s so upset. we continue to have problems when he runs it down to about 5%. we turn off and plug in. sometimes it wont turn on. So I’ve done everything you suggest to no avail! I haven’t had to do a safe recovery as of yet, but now I can’t get it to charge or turn on at all. My husband checked the output for battery and it’s fine. When I plug it in, sometimes it will beep but nothing shows on phone, the battery indicator..nothing…please help me I can’t afford to take to a tech. he plays on it all the time, it’s not active with a provider just for games and it’s a special treat to have this. thanks in advance. — Melinda

Solution: Hi Melinda. There’s a number of possible causes for your problem. Here’s how to troubleshoot it.

Check the charging cable and adapter

The first troubleshooting step that you want to do is to determine if there’s an issue with the charging accessories. If possible, use a different charging cable and adapter to charge the phone. This step should eliminate the possibility that your phone is simply lacking power because it does not charge properly or at all.

Use a wireless charger

The Galaxy S6 is wireless charging capable so it’s a good idea to see if it will charge wirelessly. If you don’t have the wireless charger, you still need to buy one so, it still means spending something. Keep in mind that buying a wireless charger will not guarantee that it will work. If possible, try to test it with a known working wireless charger first before getting one for yourself.

Try to turn the phone on to alternate boot modes

If your phone will still not power on, you can also consider booting the device to other boot modes to see if that will make a difference.

Boot in Recovery mode

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

Boot in Download Mode

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.

Both Download and Recovery Modes run independently of Android so if the reason for the problem is Android-related, your phone should charge again in any of these modes. But if the phone won’t charge at all, you should consider sending it in for repair.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix Galaxy S6 edge battery drain issue, overheating issue, won’t connect to PC

Welcome to our latest #GalaxyS6 post for the day! We cover 2 important issues that a lot of S6 users encounter: battery drain and overheating. We hope that the solutions we provide for you will be of help.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S6 overheating issue, won’t connect, PC won’t detect it

Long story short, my S6 over heated while at the beach at PCB. After finally having it being able to charge couple days later through a wireless charger, I got the phone to turn back on. My issue now is that the phone won’t connect to anything. Wi-Fi, Bluetooth, Screen Mirror, and NFC have all failed to turn-on/work. Tried to connect it to my computer to get all my pictures and videos transferred but computer doesn’t recognize the device and phone doesn’t recognize that it’s connected to a computer. I’ve already tried Recovery Mode/ Wipe Cache and also did safe mode. Problem is still the same and want to get my pictures and videos before making the decision to Master Reset the phone (which I don’t think will help either). please help. Thanks. — Lui Cambio

Solution: Hi Lui. We don’t know the full history and the true state of the hardware of the device so we really can’t say for sure what might be causing the problem. However, if you are positive that the connectivity issue coincidentally started after that overheating incident, you can safely assume that bad hardware is to blame. Like water damage, any electronic device’s hardware can fail permanently if they are exposed beyond their expected heat levels. Keep in mind that there are hundreds of components in your phone’s motherboard and any one of them can stop working due to too much heat. In some cases, even a minor component can eventually lead to a major failure because a failing component tends to affect the complex chain of processes. For example, a malfunctioning resistor may result to other components failing because the entire circuit may no longer be receiving the exact amount of current or voltage that it needs. Most electronic components are sensitive to even the slightest current or voltage changes so the entire system system may eventually fail if the main problem is not addressed right away.

For your specific issue, the problem can be anything at this point and there’s no way we can isolate it to, say, a bad antenna or charging port only. The main reason may be more complicated that any of them so you need to let Samsung or a good independent technician check the hardware for you. We don’t think there’s anything more that you can do at this point other than to try to install the latest app and Android updates (some updates may fix connectivity issues, especially if it involves the modem) and a factory reset. If these two steps won’t help at all, consider replacing the entire motherboard.

Problem 2: Galaxy S6 keeps searching for service, failed message when sending SMS

I currently have Straight Talk as my carrier. I recently switched from a Galaxy S4 mini to a Galaxy S6 and I’ve seen problems ever since. Whenever my phone powered off, when I power it back on, a searching for service is in the upper left corner of my screen.

Also when I send a text message I get a retry message failed message. But the person is clearly getting the message I send because they respond.

I’ve talked 2 numerous people at Straight Talk & they can’t seem 2 resolve the problem. I’m not very tech savvy but can follow directions. So, if you can speak in lay man’s terms we should be able 2 get through this. Can u help me? — Q

Solution: Hi Q. First of all, if the phone you’re using right now is originally NOT from Straight Talk, that is, it doesn’t run Straight Talk’s software, you may expect problems with it. Not every Galaxy S6 is compatible with all carriers and each differences in their hardware and software design can have significant impact when used outside their home network. For example, if you are using a Verizon phone in Straight Talk’s network, some functions and features in the phone may not work properly or at all. In most cases, the network function of the phone may also suffer and can show the behavior exhibited by your S6 right now. And this, actually, is just one scenario where problems can originate. There are other factors that can lead to the problems you’re experiencing including issues from Straight Talk’s side, account issues, device software issues, app issues, etc.

Since we don’t have the full history of your device, we suggest that you wipe it clean with factory reset first so you can establish a benchmark. Once you’ve restored all your phone’s software settings to defaults, you can then try to see what happens. For instance, if the phone, after a factory reset and without any third party apps installed, continues to show the searching for service icon or display the failed message when sending SMS, the most probable cause is coding-related. This means that either the operating system you’ve installed lately is buggy, or that your phone’s software version is having trouble working with Straight Talk’s system. Either of this case are beyond your ability to fix so all you can do is hope that an update will be released soon to address them.

To factory reset your S6, kindly do the following steps:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy S6 Edge.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem 3: How to fix Galaxy S6 edge battery drain issue

Hi Droid Guy. I have a problem with my S6 edge. About 5 mounth ago I changed the battery since the lifetime was seriously decreased after just half a year of usage. Now i experience similar problems. Within just a week it went from normal battery time to draining the battery within 8 hours of inactivity or about 30min of moderate use. I also noticed recently that it gets quite warm from time to time. The battery indicator in “Device Maintenance” does not show anything. I would be grateful for your advice. — Simon Schütte

Solution: Hi Simon. Knowing the real reason why your phone loses battery power abnormally fast can be a tedious process so we can’t guarantee that we may be of help. An important thing to consider though is to see if the issue occurred after doing something different. For example, if you think that battery drain issue happens after you’ve installed an app, uninstalling it may help. Only you knows the complete history of your device so the responsibility of identifying possible causes falls on your shoulders.

Check for battery draining apps

If you did not do anything different at all before noticing the problem, the next best thing to do is to check if there’s a particular app or service that consumes a lot of power. Usually, the apps that should be on top of the list should be system-related ones like screen or Android. If you see that an app you’re not familiar with consumes battery bandwidth more than usual, you should either uninstall it or disable it. To check battery usage, follow these steps:

  1. From a Home screen, navigate: Apps > Settings > Battery.
  2. Review the Battery history graph. The Battery percentage graph displays the estimated remaining battery life.
  3. Tap the Battery Usage button.
  4. From the Past and Predicted Usage section, review the graph. This shows you how much battery has been used and shows predictions of battery life based on that usage.
  5. Review the Recent battery Usage section. Percentages tells you how each app listed is affecting your battery life.

Your list of apps eating power bandwidth is unique to your device so it’s up to you to decide whether you need to uninstall an app or not. Keep in mind that some apps are designed to work in the background and may be high in the list. A good example for this type of apps is social networking apps. Social networking apps regularly contacts their remote servers to get content updates. Make sure to set their sync option under their settings menu to manual or similar to prevent them from updating automatically.

In our years of troubleshooting battery drain issue, the most common reason is poor app management. As a user, it’s your job to ensure that you only install good working apps. If you tend to install apps impulsively, now is the time to change. The more apps you install, the higher the chance of bugs developing and causing problems. Said situation also can also lead fast battery drain issue because the operating system has to perform more complicated computing. More resources are needed to ready up your device as well as to do things. In other words, the more things you add up, the heavier the load for the system becomes. When it comes to number of apps, it’s best to be frugal. Uninstall the ones you don’t need and leave only the ones you can’t live your digital life without. Throw away games unless it’ll upend your life when you don’t have them.

The best way to know if the number of apps you have is the main factor is by doing a factory reset and observing the phone without any third party apps. If you can’t live without your work email, try to install an email app only after a factory reset and see how long a regular charge last.

Bad hardware | bad battery

Remember, any phone issue can also be caused by hardware malfunction. A lithium-based battery like the one in your phone needs care. Assuming you’re using an original Samsung replacement battery now, there’s a chance that it may have gone bad after only a few months of usage. We can’t discuss the number of reasons why a battery can go bad in this post but we suggest that you do some research to know them. If your phone continues to lose battery power fast even after a factory reset, it’s very likely that the cause is hardware in nature. Consider having the battery replaced to fix the issue.

Battery calibration

Sometimes, battery drain issue does not necessarily indicate a problem and a simple recalibration can help. To see if that’s the case, consider doing a recalibration. Here’s how:

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Volume Up key.
    Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  5. When the wiping of the cache partition is finished, highlight Reboot system now and hit the power key.

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 edge randomly reboots, keeps bootlooping, battery level is erratic, other issues

If there’s one issue that seem to occur in almost every smartphone, including the #GalaxyS6, it’s power/boot problems. We usually receive a lot of reports about the S6 failing to turn on or boot up so we decide to publish some of them here again today.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S6 overheating, screen showing random colors, won’t turn on

Hi. So i woke up this morning and i wanted to check the time on my Galaxy S6. So i took my phone and turned it on, but suddenly when i took it in my hand it started vibrating and never ended. I was afraid that it was broken, so i turned the screen on and unlocked it. It was pretty bright in my room so i turned up the brightness, suddenly while i was turning the brightness up the display started flickering! Half of the screen was orange, and it filled up with static and glitched out , and then it rebooted. Shortly, the LED started freaking out and displaying random colors along with the display flickering and then it overheated with an endless black screen. — Casey

Solution: Hi Casey. Has your phone been dropped, physically impacted, or got wet? Looks like the phone has a hardware issue. No software error can cause all the symptoms you mentioned all at the same time. The screen, for instance, seldom glitches the way you describe it here unless it’s been damaged, or unless the motherboard is totally messed up. Since you can’t remove the battery easily, try to wait until the phone turns off by itself after the battery is drained fully. Then, charge the phone again and see if it boots back up normally. If you’ll encounter the same symptoms afterwards, don’t waste your time looking software solutions. You won’t most likely fix the problems at your level. Instead, consider bringing it to Samsung or to an independent service center so a technician can check the phone physically.

Basing on the problem description above, this will most likely involve a motherboard repair or even a replacement. Be sure to prepare some cash for repair fee and parts replacement.

Problem 2: Galaxy S6 edge randomly reboots, keeps bootlooping, battery level is erratic

Hello there. I need your help regarding my Galaxy S6 edge. Well i was simply playing a song connecting via aux cable in the car. My battery was at 64% and all of a sudden the phone started heating up and the battery dramatically dropped very fast to 0% and the phone switched off. I left it to cool off and tried to charge it but it wouldn’t charge. i kept trying. i changed the chargers and the ports and adapters but it still wouldn’t charge. i left it for a day and tried charging again and all of a sudden it was charging. After that i tried to make a phone call while it was still on charger at around 15%, it heated up again and switched of and refused to charge again. Please help me to sort out this problem better.

Another problem with the phone is that it always goes into boot loop. If the phone switches off either due to battery outage or me restarting it, time and again it goes into boot loop. — Zamel16vee

Solution: Hi Zamel16vee. There’s a chance that there’s a problem with the battery so the first thing that you want to do is try to recalibrate it. This is a simple procedure but it requires some time and effort to do. If you haven’t done it before, follow these steps:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Charge the phone without turning it back on.
  3. Wait until the battery says it is fully charged to 100%.
  4. Wait for an hour before unplugging the phone from the charger.
  5. Use the phone until battery reaches 0% percent. The phone should turn off by itself.
  6. Recharge the phone to 100%, wait for an hour before unplugging it again.
  7. The battery should now be recalibrated. Observe how phone works.

If the issue continues after a recalibration, the next logical step is to deal with a possible operating system glitch. Bugs can sometimes develop over time and sometimes they can result to significant problems like the ones you’re experiencing. To know if the reason for your problems is software-related, you must do a factory reset. Here’s how:

  1. Create a backup of your important files.
  2. Turn off your Samsung Galaxy S6 Edge.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Volume Down button again until the option Yes — delete all user data is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.
  9. Set your phone up again and let it run for 24 hours. Be sure that you don’t install any app to know if the problem is gone.

Remember, if the phone continues bootloop or overheat when there are no apps, the cause is more likely hardware malfunction. That means it can be the battery or something in the motherboard. You should let a technician identify where the problem lies from here on out. If the device is still under warranty, let Samsung do the repair.

If your phone appears to work normally after a factory reset but resumes acting erratically after installing your apps, that means one of the installed apps is problematic. Uninstall third party apps until you’ve eliminated the cause.

Problem 3: Galaxy S6 edge screen is unresponsive

Samsung S6 edge keeps having the screen go unresponsive. It’s been doing this for days now and sometimes a force reboot works, other times even factory reset will do nothing. I’ve wiped my phone 3 times and the problem keeps coming back randomly. i’ve tried reseting cache and taking my SIM out and nothing works. Its software is up-to-date. it works for a few hours and then boom, nothing registers. I’ve never dropped it so i assume it must be a firmware issue, but no third party apps are installed except a VPN. Booting in safe mode has no result either. Now and then rebooting it works but only for a little bit. Thank you. I hope i included all relevent data. — Alex W

Solution: Hi Alex. We’ve already covered this issue countless times in our posts and if you’ve read some of them, you should know that Android troubleshooting is simple and not all issues are meant to be fixed in a user’s level. For example, your issue, based on how you describe it here, appears to be hardware-related. The most that you can do at your end is factory reset. If you’ve already tried observing how your phone works after a factory reset when there are no apps installed, then the problem is just beyond your ability to fix. Screen unresponsive problem can be a sign of deeper hardware issue, or a corrupted software. Usually, if it’s a software problem, it should get away after a factory reset. The unresponsiveness or random freezing issue may be a sign of bad storage device, failing processor, or a malfunctioning motherboard in general. There’s no way we’ll ever know what the real issue because hardware diagnostics require that we physically check the phone and know the complete history of the device. We’ve seen an issue like yours in older devices as internal storage devices eventually degrades in terms of performance over time. We know the S6 is not necessarily old but if you tend to be adventurous when it comes to software, that is, you tend to install a lot of apps, root the phone, or reflash the firmware, you’ll most likely encounter storage device failure sooner. Don’t take this as the real cause for your current problem though. We may be entirely mistaken as there are other factors that can come into play. In general though, if a factory won’t fix the issue, then there must be a significant hardware problem behind the trouble.

Problem 4: Galaxy S6 won’t charge, won’t turn on at all

I was charging my Galaxy S6 overnight. I woke up to find it stuck at the black and white Samsung logo screen/startup screen. Soft resetting did not work. It went back to the startup screen everytime. Could not access the recovery menu at all. Could only get to the ‘rom is install’ warning screen. Could not connect to the PC because battery was completely dead and could not charge. Phone does not charge via outlet or PC. It is completely dead at this point. Does not switch on at all anymore. Just a blank black screen (not even the black ‘back light ‘ appears anymore to show that it is attempting to switch on). Please help me. — Blane

Solution: Hi Blane. The only thing that you can do right now is to try a different known working charger and USB cable. There may be a problem with the current charger you’re using. If the phone remains dead or unresponsive, you’re out of luck. There may be a battery or hardware problem preventing the phone from booting up. Unless you have the tools and expertise to take your phone apart to replace the battery, you should consider sending the phone in. There are other hardware considerations so you want to let someone who does repair for a living take a look at the device.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 Gallery app permissions, screen turns yellow when battery is low, other issues

Hello Android fans! The Samsung #GalaxyS6, released over 2 years ago, it’s only normal that majority of issues we received from S6 users are power-related. If Lithium-ion battery performance is to be taken as reference, majority of early S6 adapters should already be having significant battery issues at this time. We hope you’ll find this article helpful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem 1: Galaxy S6 won’t boot up, won’t turn off

Hi. I’m kind of in a same situation as Rachel from Problem #4 in the list. My phone won’t turn on for some reason. It was fine this morning when I used it and the last time it was active was when I had my Firefox app to read. But now it’s not responding to the power button when I click / hold it. I followed the instructions you gave to Rachel and Mohammad, but couldn’t get it to turn on regardless. As of right now, I’m hoping to wait out for my phone to run out of battery so it would shut off on its own since I feel a slight warmth from the battery. Is there any other solution to try before I bring it to customer service for repair / replace battery? Please email me back as soon as you can and thank you for reading this. – Khoa P.S. I do not know the type of Android Version my phone have. — Khoa

Solution: Hi Khoa. There’s only so much that you can do when it comes to an issue like this and in fixing Android problems in general. If you’ve already tried the basic troubleshooting such as:

  • use a different charging cable and adapter,
  • charge the phone for at least 30 minutes before turning it back on,
  • try another power outlet,
  • inspect the charging port for dirt, lint, or observable damage inside,
  • try to check the screen,
  • or attempt to boot the phone to alternate modes (Recovery Mode and Download Mode)

without any positive result, then you clearly have a bad hardware at hand. We don’t have enough history of your device to be able to tell you what the problem might be but it must be something hardware-related. In this regard, you’ll need an expert opinion of a technician who can physically check the phone. We just can’t speculate our way in and tell you that the power management IC or battery is busted, for example.

If your phone is still covered by a warranty (probably not), make sure to use it to get free check up and repair. If there’s no warranty on this phone, we still highly recommend that you bring it to Samsung so you’ll know that a qualified technician performs the repair.

Problem 2: Galaxy S6 Recent and Back buttons keep blinking, battery drains fast

Good Afternoon, I am having issues with my phone due to all of a sudden the hyper links at the bottom that look like a U-turn arrow & the index cards that take me to close apps are just tweaking & blinking constantly. And now have my battery is just draining as if all the apps are opened. It is not giving me a way to actually close all my apps now & is sucking the battery so fast.

I have already tried clearing the cache & also doing the factory reboot & it is still doing the same thing. I hope you will be able to shed some light on the issue & Thank You in advance! — Pandra Martin

Solution: Hi Pandra. Both soft keys — Recent and Back (the one that looks like a u-turn sign) buttons — are located at the bottom part of the phone so if there’s damage in this region, they’ll most likely act up together with other components like the charging port and the battery. If a factory reset did not fix the problems at all, you can bet bad hardware is to blame. If you dropped your phone or got it wet before these issues started to occur, let a professional check the hardware. Factory reset is the most that you can do in this case. Unless you know how to perform hardware repair in an S6, you’re better off sending it in to let a technician do the repair.

The fast battery drain issue you’re having may also be related to the reason why Recent and Back buttons may not be working properly. If not, then our suggestions in this link may help.

Problem 3: Data recovery from Galaxy S6 that won’t boot up

Phone will not power on without being plugged-in. When plugged-in, the phone first shows a dead-battery, then immediately shows a charged battery (up to where it left off, i.e. 98%). If left plugged in, the phone indicates that it is charging and keeps going up. I can charge it via USB or wall and same result. I’ve used various cables. When I turn on the phone (while plugged-in), it will boot and startup for various amounts of time from ~10-60 seconds before it blanks off (as if the battery was pulled) and then restarts with the Samsung startup. Booting into Safe Mode produces the same effect. I’d like to backup the phone, but it is not on long enough to do so. I’ve turned off WiFi, turned on Airplane mode, taken out the SIM card and all states produce same issue. I tried booting into the bootloader (recovery mode) and it stays on that screen (doesn’t automatically shut off) for as long as I let it sit there (could be several minutes). I don’t want to reset the phone since all of my data/pictures are still present. I successfully cleared the cache using the recovery mode, but the problem is still there. I replaced the battery and the problem is still there. Might it be the logic board? Anything else I can try? — Mark B

Solution: Hi Mark. If your phone won’t turn off on its own when in Recovery Mode, then it’s possibly not a board issue. Rather, there must be something in the software that causes the phone to turn itself off. We’ll never know this for sure unless you perform a factory reset or reflash the software back to stock. Since you’ll be unable to recover data unless the phone turns back on normally, you’re left without much choice in this matter. If you think your data is worth a few hundred dollars to recover, consider contacting companies that specialize in data recovery. Given the current state of your device, there may be a hacking tool that we’re not aware of that they can use to prevent your phone from shutting down long enough to extract data from it.

Problem 4: Galaxy S6 Gallery app permissions, screen turns yellow when battery is low

Okay this is my first time writing into this site so bear with me if I break any rules. I have two questions.

My first question would be, I was reading a post about Gallery asking access to your contacts, your location, and your calendar, which is what brought me to the site in the first place. A reader wrote in the same problem and was told that the iOS system or manufacturer that she got her phone from should not ask for the calendar and it must be a mistake on their part. Well I bought mine from Verizon and it asks for the same thing —  calendar, location, and contacts. I can understand the example of why it would need the location but I do not understand why it needs contacts and I definitely don’t understand why it needs calendar.

My second issue and it is a big one is that the bottom half of my screen turned yellow and green when it is low on battery or when it’s getting ready to shut off because it’s been idle too long. I have done a soft reset and I have also done a factory hard reset. Which in fact lost all my data but I thought it was being stored up because it said it was being backed up but it was not. Lo and behold it did not fix my problem. I have went to the display and turn the brightness all the way up and that is the only way that it does not show until like I said. the battery runs down or the screen is going to shut off because it’s been idle for too long.  — Lori

Solution: Hi Lori. Let’s answer your questions one by one.

Permissions

Apps are designed to perform tasks and sometimes, these tasks may require access to sensitive account or device information. In Android, apps are required to ask explicit permission from a user to, say, access contacts or storage. These permissions may be necessary in order for an app to work properly or not. For example, Gallery needs access to contacts since some apps that use it, like Camera, has functions that allow a user to send photos in their contacts list. The decision regarding an app asking for  certain permissions resides solely on the developer. We can’t give an every reason why a developer would want to access a particular permission. If you have a problem with an app’s permission, you have to redirect your question to the developer and not to a support site like us.

If you think an app is not supposed to access sensitive information, there are two ways to restrict permissions — by turning off permissions during installation, and checking permissions of an installed app.

Check permissions before or during app installation

  1. Open the Play Store app.
  2. Go to an app’s detail page. To review permissions before installing, scroll to Developer and tap Permission details.
  3. Tap Install. Some apps will install right away. When you use an app, you can allow or deny individual permission requests before the app uses that type of data. For other apps, Google Play shows you all of the permission groups an app will be able to access before you install. This information can help you decide whether you want to install the app.

Checking permissions of an installed app

  1. Open Settings app.
  2. Tap Apps.
  3. Select the app.
  4. Tap Permissions.
  5. Turn off the permission you don’t want to provide to the app.

Keep in mind that some apps may not work properly when a necessary permission is not granted. If that occurs, you can either choose to continue disallowing access, uninstall the app, or give permission it’s asking.

Screen discoloration when battery is low

In general, any screen discoloration is an indicator of a bad screen assembly, which means that you have a bad hardware. In your particular case, the problem may be battery-related so you’ll most likely end up with repair (for battery replacement). Contact Samsung and see if they can check the phone for you. If your device is no longer in warranty, repair will not be free.

 


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