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S5 Stuck In Boot Loop

Samsung Galaxy S5 Software Update Keeps Repeating Itself Issue & Other Related Problems

Those who own smartphones will definitely know the feeling of waiting for the latest software update to become available for their device. The #Samsung #Galaxy #S5 for example which was released in 2014 has undergone several software updates, both minor and major. This device was first running on Android KitKat then later on it got the Lollipop update and finally we now have the device running on Marshmallow. While updating the phone to its latest software version is quite easy there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S5 software update keeps repeating itself issue & other related problems.

If you own a Samsung Galaxy S5  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

S5 Software Update Keeps Repeating Itself

Problem: the software update keeps repeating itself. a software update notification pops up, goes through with the process I press install, the phone reboots and finishes the installation. a message pops saying the software has been updated, no error codes whatsoever and then a new software update notification pops up, and does it again. the same thing every time. this has been going on for 2 days now. the software has not updated I’m still on version 5.0 I decided to do a factory reset hoping to solve the problem but unfortunately it did not help at all.

Solution: You should try updating the phone by connecting it using a USB cord to a computer with Kies running. Make sure that the update completes then restart your phone. If you are still experiencing the same issue after this then do one last round of factory reset. Make sure to backup your phone data before doing the reset. Should the issue persist then I suggest that you consider flashing the updated firmware file to your phone. Instructions on how to flash your phone can be found at several of the popular Android forums online.

S5 Software Is Not Updating

Problem: My phone’s software is not updating. I have tried factory resetting it, but that does not work. At random, I’ll get a new soft way of ware update available at the bottom of the screen, which disappears. Nothing shows up on the taskbar and when I check my settings for an update, it states that there is no update found. Lately, my phone has been lagging a lot, which I think could be a cause of the old software. Help?

Solution: There are certain conditions that you phone must meet in order for it to be able to get the software update.

  • The phone should be running on its original network ( This is for unlocked devices).
  • The phone must not be rooted.
  • The phone must not be running on a custom software.

If your phone meets the conditions listed above then you should try connecting it using a USB cord to a computer with Kies running. Let Kies update your phone software. If the phone software still doesn’t update then you should consider manually flashing the updated firmware file to your device. Instructions on how to do this can be found at several of the popular Android forums online.

S5 Stuck In Boot Loop

Problem: S5 stuck in boot loop. Did wipe cache partition soft and hard factory reset. Can’t get it to load in safe mode. I have been trying to download firmware and reinstall but have failed a few times always incomplete files. The Knox was tripped . This was not done by us to install custom ROM or trying to unlock from network providers. It simply froze crashed and started the boot loop. This is my daughter’s phone she has kept it in perfect condition and never had an issue until now. Any advice is appreciated thanks droidguy

Solution: I recommend that you flash the phone with its updated firmware file. You can download the complete file from the SamMobile website.

Other troubleshooting steps that you can do to resolve the boot loop issue are as follows.

  • Connect your phone to its wall charger. Check if the boot loop issue still occurs. If it doesn’t then the problem could be caused by a faulty battery. Try replacing the battery with a new one.
  • Remove the battery and microSD card of the phone. Press and hold the power button for at least a minute. This will discharge the phone circuit and clear its RAM. Reinsert just the battery then check if the phone will boot successfully.

If the above steps fail to fix the problem then you should bring the phone to a service center and have it checked as this could already be a hardware related problem.

S5 Software Update Installation Errors

Problem: I have downloaded the update for my Samsung Galaxy S5 two times now, each being of 870MB each. The update downloads and then when i try installing it, i always get installation errors.  Can you please help me out with how to update my phone to the latest version since i’ve been using this version for over a year now.  Thanks for your help in advance

Solution: The installation error could be caused by some form of data conflicts in your phone. I’d recommend that you backup your phone data then do a factory reset. Once the reset is complete download the update again.

S5 Software Is Up To Date

Problem: I have the s5 sm-G900A, with baseband version G900AUCS4CPA4. How can I get other updates. Each time I check with Odin, OTA, Kies it tells me my software us up to date. I need help to get updates to get me to the marshmallow os.

Solution: Your phone should meet the following conditions in order for it to get the official software update.

  • If you have an unlocked device then it should be running on its original network.
  • Your phone should not be rooted.
  • Your phone should not be running on a custom software.

If your phone meets the conditions listed above and it is not getting any update then you should consider flashing your phone with its updated firmware file. Instructions on how to flash your phone can be found at several of the popular Android forums online.

S5 From Verizon Not Getting GSM LTE On AT&T

Problem: Hi I have a Verizon Samsung Galaxy s5 G900V phone and I am thinking of changing my service to AT&T GSM 4G LTE.  I am told I can’t get the gsm LTE on this phone.  Is there anything I can do?  If not what are the ramifications of switching to AT&T and not getting the LTE?  AT&T put a sim card and I was able to make phone calls and get text messages.  Would I lose the ability to get data???

Solution: You won’t be able to use the LTE network of AT&T since the LTE band of Verizon is different from the band used by AT&T. This is already a hardware limitation which can’t be fixed. If you plan to proceed with the switch then you won’t be able to enjoy faster mobile data speeds that the LTE network offers. Your phone will be stuck with using the 3G network.

S5 Not Getting Software Updates

Problem: Hi, I have samsung S5- was originally bought from AT&T and then i switched to T-mobile almost 2 years ago. I just realized that the phone has not received any android  updates in a while. it is running android version 4.4.4. Talked to tmobile support and they suggested installing smart switch and updating android. however smartswitch says that the phone has the latest updates.  Is there a way i can upgrade to Lollipop or beyond? Model: SM-G900A Baseband version: G900AUCU2AOA1

Solution: The most likely reason why your phone is not getting the update is because it is unable to access the AT&T servers due to the phone running on the T-Mobile network. Try connecting the phone using a USB cord to a computer with Kies running and let the software update your phone. If the issue remains then backup your phone data then do a factory reset. Once the reset is complete try checking for the update again.

Should the issue remain then you should consider flashing the updated firmware file to your phone. Instructions on how to do this can be found at several of the popular Android forums online.

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Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Samsung Galaxy S5 Power Sharing Pop-Up After Latest Update Issue & Other Related Problems

One of the older generation smartphones that’s still being widely used today is the #Samsung #Galaxy #S5. Despite already showing signs of age it is still quite a capable device and can still provide a smooth user experience. A lot of people are quite content using this as their daily driver. Although this is a reliable phone there are instances when certain issues can occur. In this latest installment of our troubleshooting series we will tackle the Galaxy S5 power sharing pop-up after latest update issue & other related problems.

If you own a Samsung Galaxy S5  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

S5 Power Sharing Pop-Up After Latest Update

Problem: My phone recently received the “Power Sharing” pop-up after running the recent updates and I followed the article you linked here on how to repair (https://thedroidguy.com/2015/08/how-to-fix-samsung-galaxy-s5-that-wont-charge-properly-power-sharing-notice-popping-up-110451).  The issue I have run into is that I attempted to factory restore my device however the battery did not have enough charge as per the initial issue so it was unable to complete the reset. If I power it on plugged in the device will hang at the Samsung logo for an extended period, boot into the ROM loader and then shut off mid install (battery dead).  I now have a device that detects the charger is plugged in, shows the charging symbol but will not charge passed 0% and can’t get it to charge enough to manually flash a ROM.

Solution: You won’t be able to do any troubleshooting unless the battery is charged. You can either get a new battery that is usually pre-charged or you can buy an external battery charger and charge your current phone battery. Once the battery has been charged you can then proceed with troubleshooting the stuck on Samsung logo issue. Try performing another factory reset and see if this works. If it doesn’t then you might want to consider flashing the phone with its updated stock firmware file.

Once the phone can start properly the next thing to do is to address the power sharing pop-up issue. For this you will need to clean the charging port of your phone by using a can of compressed air. Make sure to remove any dirt or debris stuck in this port as this could be causing the problem. If the issue still persists then you should bring your phone to a service center and have it checked.

S5 Stuck In Boot Loop

Problem: Hi, My Galaxy S5 is two years old. Model #: SM-G900I. Phone is stuck in boot loop.  Samsung logo appears, when I turn on the phone. Then the display goes black, logo reappears, then the display goes black. It continues this way until it will finally start. It can take at least 15 minutes or longer to start. Phone will get very warm during this process. Sometimes when the phone finally starts, it is very sluggish. Hard to change screens. Internet very slow and typing messages doesn’t work properly. Touching letters is slow to respond on keypad.  I have to remove the battery to turn the phone off.  Recovery mode does not work. I do get the blues letters saying recovery mode, but then it right back to looping. Can not start in safe mode. Phone will start in download mode. I have reset the phone to the factory settings twice, but still have the same problem. Battery still charges. I think I covered everything about my problem. I hope you can help,  Thanks

Solution: Have you tried checking if the issue occurs when the phone is connected to its charger? If it doesn’t then you should try getting a new battery.

Another factor that can cause this problem is a corrupted microSD card, that is if your phone has one installed. If your phone has one then try removing it.

If the above steps fail to fix the problem then this could be caused by an internal component that is failing to work. If this is the case then I suggest that you bring your phone to a service center and have it checked.

S5 Please Use Original Charger Error

Problem: I currently own a Galaxy S5.  Tonight i was holding it and it made the noise the phone makes when you plug a charger in, but I was not using a cord at all.  I went to plug it into the charger (not the original) and it charged for a second and then it kept flashing and then eventually, the phone showed a “please use original charger” flag.  I then found the original charger (that hasn’t completely charged correctly for some time.  The phone showed the same message.  I then proceeded to try 3 other chargers, one original from another galaxy and one that was just a compatible samsung charger, but none worked.  Then i took the battery out, numerous times and still nothing.  i then took the battery out for a few seconds and replaced it and then put the phone on airplane mode.  The phone seems to be charging, but its very slow.  Please don’t tell me I will need a new phone!!!

Solution: Try cleaning the charging port of your phone first making sure that any dirt or debris stuck in this port is removed. Use a can of compressed air when cleaning the port. Next, try using a different charging cord when charging the phone as sometimes this cord can cause this type of problem. If the issue still persists then try a: changing the battery with a new one, b: trying a new wall charger.

If the above steps fail to fix the problem then the issue could be caused by a faulty charging port. I suggest that you have this checked at a service center.

S5 Not turning On Not Charging

Problem: i woke up this morning to my Samsung Galaxy S5 being completely dead. it will not charge at all…i tried all your tricks you have listed and nothing is working; When i press the power key a plug shows up on the screen obviously telling me to plug the phone in. i have tried about 10 different chargers and nothing is working. any ideas you may have would be greatly appreciated. Thank you

Solution: Try cleaning the charging port of your phone first using a can of compressed air before charging it. If this still fails then try getting a new battery as the one you are using right now could be causing the problem.

If the issue persists then you should bring your phone to a service center and have it checked.

S5 Reboots Freezes

Problem: Hi!  Thanks so much for this forum!  I am having an issue with my son’s Galaxy S5.  A few days ago it started acting up.  My son would be on it and it would reboot itself.  Then it started doing updates after it rebooted itself and would remain in that loop, continuously updating and rebooting.  Now it freezes on startup, not on the Galaxy screen, but on the screen right after that one that says Sprint.  I have removed the battery several times and it does the same thing.  I have also tried to reboot in Safe Mode but it will not let me do that.  I follow the directions for what buttons to hold down to run it in Safe Mode and it doesn’t respond.  I am unaware of what Android version he is currently running but I think it may be KitKat. Any help would be greatly appreciated.

Solution: Does your phone have a microSD card installed? If it does then try removing it then check if the phone still freezes and reboots. If the issue still persists then I recommend that you do a factory reset from recovery mode. Take note that any data you have saved in the phone will be deleted in the process.

If the above steps fail to fix the problem then you should bring your phone to a service center and have it checked.

S5 Black Screen of Death

Problem: Black screen of death but mine would turn back on after a soft reset. Then it would turn on after a soft reset and the color of the screen was messed up but you could see. Now the screen wont come on at all but the LED lights will and the back and close apps light will. So the phone was kick and broken right after it was purchased and kinda bent in the process. I took it in and had the screen and the glass repaired. Well when i turned it on and started using it obviously there where alot of updates it wanted to run. Maybe i shouldn’t have ran them. But here i am. I no i ran updates after lollipop. Two or three i don’t know.

Solution: What you should do first is to check if the phone software is causing this problem by performing a factory reset. Make sure to backup your phone data before doing the reset. Once the reset has completed do not install anything in your phone yet. Try to check first if the issue still occurs. If it does then this might already be hardware related problem in which case you should bring your phone to a service center and have it checked.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.