Welcome to the 10th part of our S5 troubleshooter series. We are happy to let you know that this series is gradually becoming a hit with our comrades sporting Samsung’s latest Galaxy phone iteration.
So, if you have concerns regarding your Samsung Galaxy S5, don’t hesitate to shoot us an email at [email protected] and we will do our best to get back to you as soon as we can.
S5 rear speaker suddenly stopped working
Problem: Ok so one day while I was playing videos on YouTube app, my rear speaker suddenly stopped working and I don’t know why I tap it and it works for a bit then stops again. Can you please help me out with this issue? — Alan
Troubleshooting: Hi Alan. At this point we cannot really determine for sure whether the phone has encountered hardware failure or if there’s something that we can tweak on the software side. Logically, we always check on the software aspect as we normally can’t do anything if the cause is hardware malfunction. So, to begin with, you want to check if some rogue applications may have caused the rear speaker to fail as it did and the best way to do this is by bringing your phone on Safe Mode. You want to do this especially if you installed a third party app prior to the incident.
If nothing happens, you can also reset the phone to its factory settings to make sure that your phone runs a clean operating software and set of apps.
If the issue remains, we can safely assume that the speaker may have suffered from a hardware issue. Has the phone been dropped accidentally before? The most common cause for any mobile speaker problems are drops, which can result to loose components and solders of components. Since we cannot resolve this, we recommend that you have a Samsung-certified technician check your phone, or get a replacement unit instead.
S5 vibrator getting weaker
Problem: So I’ve been waiting and waiting for you guys to put this on your troubleshooting posts but I’m going to guess that since I haven’t seen this and now you’re on #9, either I’m the only one experiencing this problem or no one else has written. The problem I’m having is the phone not vibrating hard for notifications anymore. When I first got my phone in May, the vibration was very hard and I never missed a notification but I started to notice last month that the vibration is very weak and is getting weaker. I’m missing notifications because of it. I have all the settings turned up all the way but it’s still very weak. Any thoughts?
Thanks. — Val
Troubleshooting: Hi Val. We tried searching for your first email regarding this problem but unfortunately we cannot find anything. We are yet to determine if it got lost in our email system, or if it never did reach our email system. Nonetheless, we would like to help you now that we have received your concern.
Actually, you are right in your assumption that you are our first reader to report this trouble to us. So far, no one has told us that the S5’s vibration is a problem so we tried to do our own research on it. One of our writers has been using an S5 for months now but so far, vibration intensity has never been a problem for him. As this is a lesser known issue on this model, it would be wise if we can do the usual troubleshooting steps suggested for this phone.
• Try using other vibration patterns. Since you mentioned that you have turned the settings all the way up, we assume that you have also tried the rest of vibration patterns. While this is self-explanatory, this step is worth trying as each one has a different degree of intensity. Some forum contributors from other sites found Zig-zig-zig pattern to be better than the rest though.
• Run the hardware testing function. Simply dial “*#0*#” (without the quotation marks and spaces) on your keypad to access the hidden service menu. Select the Vibration button so you’ll know if the vibration assembly is working fine. Keep in mind though that this service is not designed for use by end users so there’s nothing much that we can do once we identify the hardware problem. This is a diagnostic tool so if the phone’s vibration motor does not respond, you need to bring the phone to a Samsung service center or get a replacement.
• Delete old/corrupted system files through system dump. In case you are not familiar what a system dump is, just think of it as a replica of the phone’s set of files and current operating system. It’s not designed to be used by end users but it is useful for developers. For troubleshooting sake though, we recommend that you do only one thing once you access system dump. Basically, we want to get rid of unnecessary files belonging to some apps, wallpapers, ringtones and functions. To do this, just open the keypad or dialer, dial “*#9900#” (without the quotation marks and spaces), and select Low Battery Dump option.
• Restore the phone’s factory settings. This is like giving the phone a new life before you decide to have it replaced. If you don’t know how to do, just follow this link.
• Get a new phone. If all else fails, a new replacement won’t hurt in this case.
S5 touchscreen losing sensitivity
Problem: Hiya, Droid guys! I’m having trouble with my S5. The screen will register that I touched it, but it won’t follow through with the action. I put the touch sensitivity to high. Also, when I try to use the keyboard during a call, the keyboard starts to blink making it nearly impossible to enter any information needed, like a pin number. Lastly, when I try to use YouTube on home Wi-Fi, it oftentimes gives an error message saying to touch to retry. Then it buffers and gives me the same error message when I tap it. Suggestions, please?
I REALLY appreciate it! Thanks. — Becky
Troubleshooting: Hi Becky. We’re afraid you have the classic indicators of a touchscreen failure. Did something happen to the phone before you noticed the problem? One of the common causes of this problem is hardware failure, which in turn is caused by say, accidental dropping of the device, exposure of internal components to moisture or water, or direct heat or sunlight.
Please follow the troubleshooting steps below to identify the underlying cause. Make sure to check the phone after doing each step before continuing to the next.
1. Remove the screen protector or protective casing (if you are using any). While you did not mention it, checking the screen protector is the first logical step here. At times, the texture or thickness of a screen protector can dramatically affect the sensitivity of the phone’s screen. If you are not confident in removing and reapplying the screen protector, have it done by a technician or someone in your area who knows. You may also want to try using the official Samsung screen protector if you are using a third party one.
2. Soft reset. This step aims to see if the cause by corrupted temporary files. Firstly, you need to turn off the phone and remove the battery 30 seconds after the phone has fully shut itself down. Secondly, you must hold the Power key to turn your phone back on. Finally, put the battery back on and start the phone to see if everything is back to normal.
3. Remove the SD card. Sometimes, a malfunctioning microSD card can slow down the phone significantly leading some users to think the sensitivity of their touchscreen has gone bad. Before you remove the SD though, make sure that you unmount it properly under Storage option. Once the SD card is not connected, check the phone’s performance again to see if the touchscreen issue has been resolved.
4. Get a replacement. If you are reading this line, that means that the only option left for you for a resolution is by getting the phone replaced. Don’t waste your time thinking otherwise and just work on it A.S.A.P.
Problem: My Samsung Galaxy S5 only receives email when I am home because it is connected to my Wi-Fi but when I leave the home for days or hours, nothing will come in till I get back. Why is that? Please I need your help. Thanks. — Despi4all
Troubleshooting: Hi Despi4all. Have you set the sync frequency of your emails properly? We cannot see any reason why the phone will not sync your emails if you are outside your home Wi-Fi coverage unless you have accidentally turned the sync option off when you switch to data connection. Kindly follow the steps below on how to set the syncing frequency of your phone. Depending on your preference, you may observe shorter battery life on your phone following this as syncing more often to your network uses a lot of battery power.
1. Go to Apps
2. Tap Email
3. Touch the Menu icon
4. Tap Settings
5. Tap Manage accounts
6. Select the desired account
7. Tap Sync settings
8. Tap Sync schedule and select your preferred sync times
That’s it! Your phone should now start syncing as instructed. Let us know if this works.
Textra SMS app on S5
Problem: I’ve read rave reviews on the SMS app Textra, so I installed it on my Galaxy S5.
The + menu doesn’t work at all. I read the Help section, and I don’t have any of the conflicting apps installed.
I’ve yet to see what’s so good about this app.
Thanks. — Randy
Troubleshooting: Hi Randy. Textra SMS is basically a text messaging app that works just like any other messaging apps including the one that comes with your phone when you unboxed it. However, Textra SMS has its own set of additions including tons of theme colors, improved group messaging feature, heaps of emojis, to mention a few. In other words, Textra SMS provides more fun stuff if you use it for text messaging compared to using the stock S5 SMS app.
If you encounter problems with this app though, the best course of action that you can take is to contact the developer of this app to make them aware.
Email on S5 not syncing
Problem: Dear Droid Guy, I just bought a Galaxy S5 and really like it. Am having a problem getting one of my email addresses to pick up email from the server. I have a provider with which I have set up 3 email addresses. They all have the same incoming/outgoing info, etc. Two of the email addresses set up and work without a problem on the phone. The third email address doesn’t show any problems during the setup, but when I sync it, no mail shows up on the phone. I know there is email because it shows up on my desktop (Outlook 2010) under the same email address. I have checked everything I could think of but cannot figure this out. Any thoughts about how to fix this?
Don’t know if this could have an impact–two email addresses (one using an educational institution’s server) and the one email I am having a problem with (my internet provider) both have the same info for the first part of the address. For example: [email protected] and [email protected]
I would appreciate your help. Thanks so much! — Sara
Troubleshooting: Hi Sara. Having the same first part on two emails with two different domains should not affect the third email in any way. We think the problem is being caused by the third emails sync frequency configuration. Have you checked the settings of the third email, specifically the sync frequency option? If you don’t know how to do this, kindly go back to the upper portion of this post that shows how to configure an email’s sync options.
If, for some reason, the solution above won’t work, please call your email provider and ask them to help you configure your email correctly so it will sync up properly. Don’t worry, an issue like this is normally caused by incorrect setting that’s selected, or simply a missing parameter or option like an unselected box. Your best shot lies at the hands of your email provider.
Facebook app on S5 keeps crashing
Problems: I have an S5 and my Facebook app keeps crashing. How can I fix it? — Whitrosebush90
Troubleshooting: Hi Whiterosebush90. With millions of Facebook app users, we can say that your issue is not unique. It not uncommon to see threads about Facebook app crashing even on non-S5 phones. Fortunately, this means that we normally can resolve the issue because a lot of people have reported it, which must have prompted Facebook app developers to update their product.
Anyhow, since you have identified the problem to be this app alone, we will walk you through some troubleshooting steps that can be applied across all spectrums of apps.
The first step that you can do is to ensure that your phone’s resources are enough to allow Facebook to run properly. This means that you want to close other apps actively running or even the ones in the background. You may think this as absurd given the phone’s advertised processing power but since we are still at troubleshooting, even diagnostic, phase doing this is a must. But, if after doing this step and the app continues to crash, you may also want to disable bloatware apps on your phone. These are apps provided or suggested either by Samsung or Android during your initial use of the phone upon unboxing it. Uninstalling these apps sometimes help unclog the phone’s operating system. This may also help deleting a troublesome app associated with your Facebook app.
Another thing that you can do is to clear the apps’ cache so you can get rid of corrupted files linked to Facebook. To clear the cache, you can go to Apps>Settings>Privacy>Delete Personal Data>Cache and Cookies>Delete.
Reinstalling Facebook on your phone might also help. This is true especially if the current Facebook app folder has some corrupted files that cannot be removed by clearing the cache.
If all else fails, restoring your phone to its factory defaults can be the last resort. We believe that this can fix this type of problem 99 percent of the time. The drawback of this solution though is that you need to back up your data first before doing it. Unless you have nothing worth saving on your phone, making a copy of files before restoring the factory settings of a phone is mandatory.
S5 messaging apps not working
Problem: I’ve had the phone for about a week now, and for the last couple of days the default messaging app has stopped working. I can’t see my texting history and the only way I’ve been able to fix the problem has been by restarting the phone. I went ahead and downloaded messenger and things seemed alright until that app stopped worked much like the default messaging on the phone. I cleared out the cache for the app but wanted to see if this is a known issue or maybe just an isolated issue.
Thanks. — Eric
Troubleshooting: Hi Eric. This is definitely the first time we encountered an issue like this. We’ve heard of stock apps not working but after users installed similar third party apps, the problem usually goes away. Have you tried restoring the phone to factory defaults? We believe that is the most effective solution you can try right now. Please check our tutorial on how to do this.
S Health app on S5 stops working after an update
Problem: Hi guys. My Samsung Galaxy S5’s Android updated on its own, and then optimized all my apps. After that was done, S Health won’t work. I uninstalled all the updates so it went back to the original version, but it still doesn’t work. Any suggestions? Thanks! — Lisa
Troubleshooting: Hi Lisa. It’s rare for a single app to suddenly stop working after an operating system update so we are treating this case as an isolated one. If uninstalling the updates did not help, you can try to factory reset the phone. We are afraid this is the last and logical step that you can do, especially that you are dealing with a stock app from the manufacturer.
Before you do a factory reset, remember to create copies of your files and phone configurations. If you want an easier way to backup things, we recommend that you use a third party app Helium Backup which you can download for free from Google Play Store. This will allow you to store your data to your SD card or even cloud storage. After the factory reset procedure, you can just access your stored information from your SD card or cloud. An in-app step-by-step direction will be provided so you don’t have to worry how to do it.
S5 getting “system update, please wait” error upon booting
Problem: With 4.4.2 and with the updated 4.4.4, everytime I turn on my phone, I get (during booting) “system update, please wait”. This lasts about a minute or so. The phone works fine, but should it be doing this at all? — Uncle Dukie
Troubleshooting: Hi Uncle Dukie. We don’t think this is normal at all. The phone is not supposed to display the message every after reboot so something must not be working right. Unfortunately, we have no way of knowing what is causing this issue other than the fact that this is not normal.
If you think you can spare some time tinkering with phone, you may want to perform a factory reset on your phone just to check if this will eliminate the error. This is the only advise we can offer right now as it looks like this is an isolated case.
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