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S5 Not Detecting SD Card

Samsung Galaxy S5 Stopped Recognizing microSD Card Issue & Other Related Problems

One advantage that Android devices have, such as the #Samsung #Galaxy #S5, is the availability of a microSD card slot which allows the owner to expand the storage capability of the phone. Samsung didn’t include this card slot in the Galaxy S6 but somehow realized that a lot of people loved this feature which is why it is making a comeback in the Galaxy S7. There are however instances when problems on the device can occur because of the addition of a microSD card. This is what we will tackle today as we aim to resolve the Galaxy S5 stopped recognizing microSD card issue & other related problems.

Samsung Galaxy S5

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S5 Stopped Recognizing microSD Card

Problem: My S5 has suddenly stopped recognising my Sandisk Ultra 128GB SD card.  I have loaded and unloaded it several times and tried to mount it via my file manager but it doesn’t recognise it.  When I remove it and put it in an adaptor and then into my PC the PC also fails to recognise it.  All my camera stuff was on the SD card.  I took two photos this afternoon at roughly the same time and the second of them is stored in my internal memory as it has created a new DCIM folder but there is no sign of the first photo or two I took this morning.

Solution: If the microSD card can’t be detected by the phone or by your computer then there’s a possibility that it may already be corrupt. This usually occurs if the card has already developed a high amount of bad sectors.

If you would like to recover the data stored in this card then you can try to use several of the popular Windows-based software tools that are available. One such tool that you should check out is Recuva. It’s a free data recovery tool from the same company that made Clean Master. Although Recuva does not have a 100% success rate in recovering lost data it is worth a shot.

In the meantime, I would suggest that you get a new microSD card.

S5 Not Detecting SD Card

Problem: Help. My phone doesn’t detect my SD CARD. my sd card is 64gb and i tried every sd card i have and still it doesn’t detect the sd card

Solution: If you have already tried using different microSD card’s on your phone and still it does not recognize them then this could already be a hardware related issue. You should however check first if the problem is caused by the phone software by backing up your phone data then doing a factory reset. If after the reset the phone still does not recognize the card then inspect the microSD card slot. Clean this slot using a can of compressed air. This removes any foreign matter in the slot which could cause the problem.

If the above steps fail then I suggest you have your phone checked at an authorized service center. If I were to guess I’d say the microSD card slot of your phone might need to be replaced.

S5 microSD Card Write Protect Error

Problem: Just switched to a Galaxy S5 from an S3. I have a Samsung EVO 64GB micro sd card that I bought back in January that I moved from the S3 to S5. Everything worked correctly for a day then I noticed some of my pictures were corrupt, then later the whole card was corrupt. I have been able to use software to retrieve what was on the card, but now when I try to format the card it says it’s write protected. The switch is unlocked and I have tried a couple of different micro adapters to make sure it wasn’t the lock switch. Is there another way to UN-write protect the card?

Solution: Since you are about to format the card then I assume you already have a backup copy of its contents. The reason why you are getting the write protect error message is because this card is corrupt. You can try to fix this by using the chkdsk command on a Windows based computer. Follow the steps listed below to perform this action.

  • Connect the microSD card to your computer using a card reader.
  • Run the cmd.exe program. You can do this by going to the start menu then type “cmd” in the search bar. Right click on the cmd.exe program that appears in the search list then click on run as administrator.
  • On the command window type in “chkdsk h: /f” where “h” is the drive letter corresponding to your microSD card.
  • Once you click enter  it will start checking the microSD card and fix any corrupt sectors. This may take a few minutes.
  • When chkdsk is done , you will be prompted to save lost chains. Click Yes and wait for chkdsk to display all lost data files that have been repaired.

S5 No Storage Area Found Check The Device Storage Settings Error

Problem: I just updated my system to the Marshmallow and now my phone continous says “No Storage Area Found – Check the device storage settings” I’ve looked at my storage settings. My SD card is mounted and has space, my available space is more than adequate. I have no idea how to make this notice stop. I’ve restarted the phone, taken out the battery, taken out the SD card and reinstalled…when I tap the message it doesn’t take me anywhere, when I clear the message it just comes right back. I’ve gone to Settings–>Storage and I’m not seeing any way to update anything. I’m pretty lost in how to make this message disappear. Any help you have would be appreciated!

Solution: This is not a common issue for devices that have upgraded to Marshmallow which is why I suspect that this could be caused by a glitch in the phone software. Listed below are the troubleshooting steps that you should do. Move to the next step if the current step fails to resolve the problem.

  • Start your phone in recovery mode then wipe its cache partition. This procedure deletes the temporary data in your phone which might be causing this problem.
  • Backup your phone data then do a factory reset. This is a highly recommended troubleshooting step which is effective when issues occur right after a software update. This step deletes all data in the device including the old software data which might still be present in your phone and is causing the problem.

S5 Can’t Transfer Data To microSD Card

Problem: I have an Micro SD card of 16gb as an additional memory. Recently my phone’s system memory is full and I was trying to transfer all data onto my SD card. I am able to have access to microsd card but to my surprise when I tried to transfer to sd card nothing is happening. Before that I had formated using sd card reader to windows and at that time the file format was shown as FAT32 then I again formatted this after inserting this to my s5 phone. Pls advise if there is any solution for this

Solution: What type of data are you trying to transfer to the microSD card? If it is an app or an app data you are trying to transfer then you might not have success with this as certain apps need to remain in the internal storage of the phone.

If it’s music, photos, videos, or any other of your personal data that you are trying to transfer then you should be able to do this easily.

Try to check if this issue is caused by the microSD card by taking it out of your phone then connecting it to your computer. You will need a card reader to do this. Copy some files from your computer to the card. If the files can’t be copied then the card has a problem. I suggest you try using a different card. If you are able to copy files to the card then the problem could be with the phone.

Reinsert the microSD card back to your phone then start the device in Safe Mode. Try to copy files to the card in this mode. If no issues occur then an app you downloaded could be the culprit. Find out what app this is and uninstall it.

If the issue still remains even in Safe Mode then you should consider doing a factory reset. Take note that you need to backup your phone data first before attempting this step.

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Galaxy S5 Active stops detecting SD card after Marshmallow update, other issues

Even after over 2 years since its initial release, the Galaxy S5 remains one of the most popular smartphones in the world today. It’s no wonder that we continue to receive reports and requests for assistance from million of users around the world. This post will show you 6 of these issues.


Below are the specific issues that we cover in this material:

  1. Galaxy S5 freezing and randomly restarting by itself
  2. Question regarding Galaxy S5 USB charging cable
  3. Galaxy S5 can’t download anything from Google Play Store
  4. Galaxy S5 Active stops detecting SD card after Marshmallow update
  5. Galaxy S5 has bootloop issue after trying to uninstall Secret Video Recorder app
  6. SD card inserted on Galaxy S5 becomes corrupted

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: Galaxy S5 freezing and randomly restarting by itself

I have the S5, bought in Feb 2016. I have kept very good care of it with a cover, no water damage, no breakage or anything, but a couple weeks ago my phone just started freezing, then shutting off. At first, I would just take the battery out, let it sit for 30 seconds, put back in and turn on. But this last week it is doing it whether it is fully charged, it will do it when I am not even using it and it’s laying on a table, or in the middle of a conversation. I have 3 batteries, 2 extra’s and the original. It doesn’t matter which battery I use, or which charger, once it shuts off I have to take the cover off, take the battery out and let it sit anywhere from 30-60 minutes, put it back in and it will turn on again. But typically it shuts back off within a short period of time and I have to go through the whole process again. Some days it will go half the day or more before it does it, sometimes it seems like it’s all day long. Still under contract for the phone so I can’t buy another currently. — Tina

Solution: Hi Tina. We would never know what might the exact cause of this issue be but there’s high likelihood that software may be to blame. You may have installed an app or update that created a conflict with the operating system, resulting to severe performance issue. That said, we want you to do the basic software troubleshooting for this one.

Wipe the cache partition

Refreshing the system cache is an indispensable software troubleshooting (and sometimes, solution) for some problems. If you haven’t done this before, please follow the steps below:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.
  • Observe the phone for 24 hours.

If nothing changes, consider doing a factory reset to restore all software settings back to default. This may not only fix the issue but will also help you determine whether or not a third party app is causing the problem. After you factory reset the device, make sure that you don’t re-install immediately all your third party apps. Give the device another 24 hours so you can check if there’s a difference. Also, it’s important that you don’t install any updates during the observation period. If your S5 will work fine at this point, you can then try to focus on identifying what third party app is problematic.

For reference, follow these steps on how to factory reset your device:

  • Create a backup of your important files and contacts.
  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If both these procedures won’t be of any help, you can assume that the device has an unknown hardware issue. Contact your carrier so you can request for replacement.

Problem #2: Question regarding Galaxy S5 USB charging cable

In the picture on your page here: the cover is no longer attached to the phone. How did you get that off without ruining it or having to cut it? I use this device for specific tasks (not necessarily as a phone) and it would be much more convenient if that cover was gone.

Also, are you aware of where I can find a black coiled USB charging cable? There is a white one here but I want a black one. Alternatively, is the Samsung split end cable absolutely necessary to charge the phone or can I use a standard micro-USB without damaging the device?

When I first removed the device from the package I plugged it in to a standard micro-usb cord and it appeared to start charging. A minute or so later I finished unboxing and saw that there was a charger included that is obviously unique with that split end on it. I immediately unplugged the device from the standard charger and used the split one. But if there is no coiled split cable on the market I’ll just use a standard coiled micro-usb to charge it as long as that won’t hurt the device. Thanks! — Chad

Solution: Hi Chad. The port cover pictured in that link can’t be severed from the device without damaging the thin, black plastic strip. If you want to remove the USB port cover, you can use a scissor to cut the tiny black strip.

For the second question, we’re afraid we can’t give you any good answer. We are not an e-commerce site so we can’t refer you any link that will give the specific product you’re looking.

Lastly, any good, standard USB charging cable is okay. We strongly suggests though that if you don’t want to use official Samsung products, try to stick to known brands for reliability.

Problem #3: Galaxy S5 can’t download anything from Google Play Store

Phone: Galaxy S5 from Canada-Rogers, with Marshmallow.

Problem: Downloading…download pending Google Play Store. Phone connects to wifi and can go on the internet however it can’t download anything from Google Play Store or get any updates. Phone can’t attached emails attachments and send them, they remain as a draft. When phone is connected to another wifi it works as well as on LTE data Attempts to resolve.

I’ve cleared cache and deleted data of Google Services and Play Store, deleted Google Account, restarted phone. Factory reset and fresh install of Android didn’t work.

I’ve downloaded most recent and previous APKs of Google Play Services and Google Play and installed in case there was an issue, didn’t work. I’ve contacted Samsung but they’re not helpful.

I contacted Google — not helpful (both recommended what I already did). Contacted Rogers (internet provider)  and they reset modem. I ended up trying to exchange modem but it didn’t help.

I attempted to log in with Another Google account and the same issue happened. Nothing could be downloaded from Google Play Store. I’ve spent about two weeks trying to resolve the problem, however I am unable to at this point. I would appreciate any other suggestions Thanks very much for your time. — Abel

Solution: Hi Abel. The first thing that you want to do here is to check if the issue lies on your phone or on your home network. To do that, you want to try logging in to Play Store using your Google account. Make sure that this device is connected to your home wi-fi. If you don’t have another Android device to use, try borrowing one from someone and bring it to your home so you can connect it to your wi-fi. If the same problem occurs on the second device,  you either have an issue with your Google account or your ISP (possibly blocking Google services for reason).

To check if it’s Google account issue, try using another Google account on the second phone and see how it works. If it works, then something’s not right with the current Google account you’re using. Replacing it with a new one should help.

However, if the second Google account (on the second phone) also fails to download something from Google Play Store or encounters the same exact issue like the one on the S5, the problem must be on your ISP’s side. Stop troubleshooting your phone and start working with your ISP as soon as possible.

Problem #4: Galaxy S5 Active stops detecting SD card after Marshmallow update

Hello. I have a Samsung GS5 Active phone and a 16GB external SD card. After the update to Marshmallow 6.0.1, i am unable to see the SD card in the phone’s storage options as well as i am getting a message from my phone stating that the card is no longer supported. The SD card worked just fine before the update to 6.0.1. I don’t mind formatting the card to get it working with the new ext4 file system and simply expanding the memory but i can’t find a way to force my device to search for SD cards, and simply removing and re-inserting it does not bring any other options up either.

Upon the first startup of the phone after the update i do not recall seeing any questions or prompts about the SD card, only that all my apps are now on internal storage and cannot be moved to any other storage, of course because my device does not see any other storage anymore. — Daniel

Solution: Hi Daniel. An issue like this cannot  be blamed purely on software as hardware malfunction can just as easily result to a phone not suddenly detecting an SD card. If you’ve already tried wiping the cache partition and factory reset before contacting us, then the issue may lie either on the SD card itself, or the phone. To check if SD card is the problem, try to insert your SD card to another device or to computer with a card reader. If a second device detects and reads it fine, then phone must be to blame.

Like the SIM card slot, the SD card slot on a Galaxy S5 can get damaged as well. Try to make sure that the metal connectors on the SD card slot is clean before inserting a different SD card. If your phone won’t detect the second SD card as well, find a way to have the phone repaired or replaced.

Problem #5: Galaxy S5 has bootloop issue after trying to uninstall Secret Video Recorder app

Hi. I have a Samsung GS5 on Marshmallow, Verizon. I have Secret Video Recorder installed & have been trying to uninstall it after I discovered it was the cause of unwanted popups. I verified that was the app here: The usual uninstall doesn’t work. It force closes settings. Then I tried to drag it into the trash & touchwiz force closed. Then I searched for secret video recorder in ES file & only found 1 empty folder. I deleted it. I continued searching trying to get rid of this app. Rebooted & wound up in a soft brick. I see the Marshmallow animation, then the screen goes orange for Verizon, I see the Verizon logo & it stops there. — Mike

Solution: Hi Mike. We checked the installation page of this app in Google Play Store and most of the reviews don’t find this app trustworthy at all, not to mention its design to force pop ups even if it’s not actively opened. If you’re having trouble uninstalling this app normally, then why not resort to factory reset first so you can avoid re-installing it again?

Now the boot issue may or may not be due to the said app but there’s really nothing much that you can do in terms of options. If you won’t be able to factory reset the device via recovery mode, then try flashing a stock firmware/ROM.

Problem #6: SD card inserted on Galaxy S5 becomes corrupted

My micro SD card on my Galaxy S5 becomes corrupted. I transfer photo from the device storage to SD card but then i canceled it. I restart my device and there is some sort of updating stuff like what is happening when software update is installing the sky blue one. After that I just wait and wait for my apps in the SD card to be ready but it is not installed the phone said. My phone is so laggy so I went to the setting and then storage and from there i saw the SD card as corrupted. So when i go home i copy the files from the SD card to the computer. then i insert it back to my phone to format. BUT IT WONT FORMAT. It just failed to do so. I tried it on my PC and IT ALSO WONT FORMAT. HELP ME > THIS SD CARD IS A 64GB Samsung brand. Thank you 🙁 — Rue

Solution: Hi Rue. This situation is unfortunate but frankly speaking, there’s really nothing much that can be done. If at least 2 devices are saying that they can’t detect, read, or format the SD card, that’s a clear indication that it has been damaged beyond repair. The best thing that you can do is move on and get a new one.

To minimize card corruption instances in the future, make sure never to interrupt the device when it’s trying to access or write something on the SD card. This is one of the most common reasons why SD cards become totally unusable.


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