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Galaxy S5 Gallery app won’t open if Location and Calendar permissions are denied, other issues

Before we take a short holiday break, here’s another list of #GalaxyS5 problems and their respective solutions. Like many of our previous articles, all the issues mentioned here came from reports of our readers recently. If you can’t find a similar problem and solution for your own S5 issue, don’t forget to also visit our main Galaxy S5 troubleshooting page.

Below are the topics we cover for you today:

  1. Galaxy S5 Gallery app won’t open if Location and Calendar permissions are denied
  2. Verizon Galaxy S5 mobile data won’t work on AT&T network
  3. Galaxy S5 browser won’t load a page when connected to unsecure wifi or public hot spot
  4. Galaxy S5 question about rooting
  5. Sprint won’t replace a Galaxy S5 with a manufacturer issue

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S5 Gallery app won’t open if Location and Calendar permissions are denied

I just bought a brand new Samsung Galaxy S5, and I’ve been personalizing it while I await the SIM card from my service provider. I’ve started to notice a lot of the apps, which came with the phone, seem to ask for various permissions, but when I deny them access to their requested permissions, the apps refuse to run. It’s one thing if the apps would run with limited functionality, but they do not even open at all. As a general rule for my privacy and security, I tend to not like apps/programs accessing extra information. However, in many of the cases for the apps, which come with my phone, I don’t feel like they absolutely need to access what they are requesting permission for. It seems incredibly intrusive to my privacy/security. One glaring example is the “Gallery” app. Whenever I try to start it up, or another app in the phone needs to interact with it, the Gallery app brings up a couple of permission request windows: “Allow Gallery to access this device’s location?” …then… “Allow Gallery to access your calendar?” After denying the both of them, it quits me back to wherever I was before. I really don’t understand why the Gallery app would absolutely need to know my device’s location and/or what might be on my Calendar. All I want to mainly use the gallery app for is to view my stored images. If all I want to do with the Gallery app is look at my image files, then why the hell does it need to know my location and/or my calendar? That seems very intrusive and suspicious. This particular issue with the Gallery app especially pisses me off because I want to change my wallpaper to a flat black background. I think a black screen will be more tasteful, simple, and easier on the eyes than the stock wallpapers, which come with the phone. Due to a black wallpaper image being completely monotone, it theoretically should require less memory to display, while definitely also saving a significant amount of battery usage due the screen’s AMOLED display.

Regardless, whenever I go to change my wallpaper, and choose “From Gallery” to select my all-black image, the Gallery app requests permission to access the device’s location and calendar. Of course, when I deny both of those, the Gallery doesn’t even run, so this problem is not even let me do a simple thing like changing my wallpaper to a custom image. The Gallery app is definitely not the only app, which will not run when I deny permission requests, but it is the most annoying to me at the moment while also being a type of app, which I would think should not need to access much info at al from any other sources except itself and perhaps the files it views.

Technical details about my new phone:

1) I bought it brand new from a respectable online dealer. After reviewing some fake-phone videos and using my phone for a couple of days, I am confident my Samsung Galaxy s5 is authentic.

2) When I got the phone, it had an older Android OS, then I set it to update overnight. I know it updated to 6.0.1, but I didn’t pay attention to what the OS version was before it updated. Either way, I was encountering the same problem before, and I was really hoping the OS update would resolve my issue, but obviously it did not.

3) So far, I haven’t installed much at all on my new phone, so it is not like there should be any bizarre conflicts going on in the background. Besides copying over some image files/videos via a USB connection, and installing the “SD Insight” app, which authenticates legitimate MicroSD cards, I haven’t put anything else on my phone. I think all this information should be enough to give anyone a comprehensive idea about the problem, which I am encountering with apps not running without accepting their permission requests… more like “demands” if you ask me. I really hope this issue can be resolved/circumvented, but I have a very bad feeling I’m going to have to end up sucking in my personal preferences and potentially compromising my privacy and security. — Tone

Solution: Hi Tone. The use of the word “Permission” by Google to let a user know what type of information an app may use can be misleading to most average Android users. That’s because while Permission in Android’s context does work as intended by Google, it is also just a formality telling you to grant the request. Generally, when an app asks your permission it does mean you have to handle it positively or you’ll be unable to use the app. The importance of each permission is determined by the app developer. That means that if their app is designed to not work when a certain permission is denied, a user like you should opt to either grant the request or not the use app at all. It’s an either or situation.

We understand your concern about some apps being given too much access to our data but we’re really at the mercy of developers regarding this one. What we don’t understand though is why your phone’s Gallery app requires access to Calendar. Checking on a number of our devices running Android Marshmallow (we checked a Galaxy S7, a Galaxy Note 5, and a Galaxy S6), we can’t see the Gallery app asking for permission to access Calendar. The only permissions listed under Gallery app includes Contacts, Location, Phone, SMS, and Storage. The reason why the Gallery app needs Location access is to ensure that GPS-tagged photos and videos are stored properly. We can’t see any reason why such an app may require a Calendar access though. This additional permission may be added by the particular operating system version running on your device so we really don’t know. If the OS update was provided by your wireless carrier, we recommend that you contact them so they can report this particular issue. If you manually flashed the firmware yourself, you may want to consider flashing official Samsung firmware.

Problem #2: Verizon Galaxy S5 mobile data won’t work on AT&T network

I purchased a Verizon Samsung S5 that was supposedly unlocked and able to be used on any network. I want to connect it to AT&T. I have contacted Verizon who informs me that none of their phones are locked, and I have contacted AT&T who went through the APN settings with me to set it up for AT&T’s network. I cannot get it to connect to the mobile data. It connects to the network to make phone calls and send texts, it connects to my wifi, but when I turn the wifi off or am not in range of wifi, the mobile network does not connect. It is set to ON for the mobile network and roaming. I have created two APN settings for AT&T, one for 3G and one for 4G, neither work. Across the top of my screen, next to the bars that show connectivity, there is only the letter H, it is not lit up, and when I turn on my wifi, it shows 3G in that spot. This is the second phone I have that has this problem. I have a third phone that is exactly the same kind and it works fine. Help, in any way you can. Thanks! — Switchblade74

Solution: Hi Switchblade74. Verizon uses CDMA technology as opposed to GSM of AT&T. This means that there’s a chance all functions of a Verizon phone may not work properly when used in a another network. If you’ve already contacted AT&T to ask for correct APN settings and nothing changed, something deep in the operating system may be the problem. CDMA phones are more difficult to reconfigure so it can be used in another network. There must be some coding issues that prevents the phone from connecting to AT&T’s network. If that’s not that, the fault may be on the provisioning side of AT&T. whatever it is, we suggest that you work with AT&T technical support to fix the problem.

Problem #3: Galaxy S5 browser won’t load a page when connected to unsecure wifi or public hot spot

Problems that have been on unsolved on any website since Marshmallow update (6.01).

  1. when connecting to public wifi or hot spot Google states not secure and will not load page. (try to go to any website and check tabs for guest log-in but can’t get to it.
  2. Constantly opens up to google.com search page (every few seconds) if wifi connection exists. Opens google.com less frequently when wifi is off but still interrupts whatever you are doing.
  3. Check battery cover opens constantly.
  4. Google Maps keeps going offline to open google.com website (part of problem 2.)

Fixes I have tried:

  1. Remove battery while on and wait 2 minutes before reinstall.
  2. check for updates
  3. clear/wipe partition
  4. re-install Google
  5. Visited AT&T forum ( many with same problems but no answers), visited GottaBeMobile, Samsung website, Google marshmallow fixes, s5 forum. Please your help would be greatly appreciated.

Also, if I root the phone and install custom ROM would this probably solve problem? What would you recommend installing after rooting phone: titanium back-up? 2. Clockwork? 3. Odin? Bitdefender virus protection? Any others that would be useful? I am intermediate in skill level with Android so thanks for your help! Please give me link and i will donate to your website maintenance. Your site is a great resource!! thank you. — Cheryl

Solution: Hi Cheryl. First of all, we want to make it clear that we don’t cover rooting-related issues in our blog. If these issues occurred when your phone is running a rooted system or unofficial ROM, you must ask support from the developer or community that helps develop the said root or custom software. Rooted phones can have issues that may be caused by a unique bug from root or custom software so the solution may also be provided by the community that builds it. Kindly reach out to them to get effective solutions.

Secondly, we don’t accept donations but thank you for the concern. We just want to contribute something positive to Android community and letting us know that our blog is helpful is good enough.

Now, assuming your phone is not rooted and runs official Samsung software, below are our answers to your questions.

  1. This issue may be isolated to your browser so the first thing that you want to do is to wipe the browser’s cache and data. Here’s how:
    • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
    • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
    • Once in there, click on an application.
    • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
    • You should now clearly see the Clear Data and Clear Cache buttons for the application.
  2. Try to boot the phone to safe mode and observe. One of your third party apps may be creating a conflict with others apps or the operating system. Safe mode prevents third party apps from loading so if the issue won’t happen, that’s a clear sign that an app is to blame. To boot in safe mode, follow these steps:
    • Turn the device off.
    • Press and hold the Power key.
    • When ‘Samsung Galaxy S5′ appears on the screen, release the Power key.
    • Immediately after releasing the Power key, press and hold the Volume down key.
    • Continue to hold the Volume down key until the device finishes restarting.
    • Safe mode will display in the bottom left corner of the screen.
    • Release the Volume down key when you see Safe Mode.
  3. “Check battery cover” message is one of the pop ups a user will get if the phone senses that the back part or battery cover is not in properly in place. For some S5 models, this pop up will fade after showing up several times but other models may show it as a persistent message. This means that you either don’t follow correct instructions in securing the part involved, or there’s a software glitch causing it. If you are 100% certain that the battery cover is secured but the message still persists, consider doing a factory reset. Here’s how:
    • Power down the Galaxy S5.
    • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
    • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
    • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
    • Use the Power button to select Reboot system now.
    • When the S5 restarts it should be completely wiped and ready to set up again.
  4. Refer to our suggestion for item #2. If the issue continues even when device is on safe mode, do a factory reset.

Again, we don’t support rooting- or flashing-related questions so kindly visit other sites that do. XDA Developers forum is good place to start.

Problem #4: Galaxy S5 question about rooting

Hello. I’m writing because I’m so NOT tech savvy. lol. Anyway, a while ago by accident I deleted my picture Gallery. I WAS DEVASTED! All my kids pics, videos blah blah blah. Anyways, I downloaded Dr. Phone and got them all back. Does this mean I had to root my phone to get them back? I have no idea what that even means, just learning from researching how to fix.

Anyway, after that the custom unlocked pad lock picture shows up at first boot up. Wasn’t sure what it was but my phone acted fine, always booted normally, other apps updated, just the custom unlock thing still shows up. However, everyday since an update wanted to happen its always unsuccessful.

So my question is do I have to re-root my phone (whatever that means)? Just so you know, I also downloaded Super SU and that said I have to update the binary (whatever that is). And that’s where I stopped because I don’t wanna ruin my phone. So could you please help me with my update, re-rooting and binary…again, whatever they mean? Thank God for peeps like you. Don’t know what else to do. Thanks! — Rebecca

I’d be happy to answer any questions.

Solution: Hi Rebecca. We are not familiar with how Dr. Phone software works in retrieving files but we believe it needs to root the target device first to be effective. If they did root your phone but did not revert the software back to its official state, you will have to do some research on how to bring your phone to its stock state. Rooting a phone means unlocking previously inaccessible folders, and critical files. And mind you, there are reasons why some folders and files are designed to be inaccessible to average users. One important reason is to prevent users from tweaking files or folders that may be critical to the operating system. Another reason is to prevent apps from accessing sensitive user information. In other words, rooting gives a user unrestricted access to core system files and folders but at the same time weakening the built-in software security. With a rooted phone, a malicious app can now easily access sensitive user data. This is the main reason why rooting is only recommended for advanced Android users — those who are aware of the risks involved and knows how to deal with them. Google and hardware makers like Samsung discourage users from rooting their phone for the same reasons above as well.

The answer to your question about re-rooting your phone is no. You only root an Android device once.

SuperSU is an a popular app that helps a user manage app requests for root permission. Because granting root permission for every app after rooting a device can be quite tiresome, SuperSU does the job for the user. If this app asks you to update itself at this time, you can go ahead with it.

Now, since you’ve already recovered your precious digital files, make sure that you back them up to another device like a computer, another smartphone/tablet, or to a cloud service (like Samsung Cloud, Google’s Photos, or Microsoft’s One Drive) to avoid risking another loss.

Problem #5: Sprint won’t replace a Galaxy S5 with a manufacturer issue

Few months ago, the Android phone I have thru Sprint, that my mom & step dad pay for, wouldn’t turn on or off. When we went to Sprint store they did test & determined it was a “manufacturer” issue. Yet they were unable to give me the correct manufacturer contact info. My mom complained enough that they decided to give me a ONE time only replacement S5 (after weeks of complaining). Now same crap is happening, so I will just live without it working. Unfortunately my mom & step dad still are obligated to pay for 2 more years on it. It’s load of crap. My question to you is, if you believe the “manufacturer” issue is reasonable & shouldn’t all phone distributors keep records of who their manufacturers are for their products? I’m not asking you to slam Sprint, just your general opinion regarding this conclusion regarding my device. No one else will chat with me about it. I apologize for sounding desperate, but my entertainment is only my phone, due to unforeseen medical financial issues. Thank you in advance for your time with this, I know you all are extremely busy. — Lisa

Solution: Hi Lisa. If the problem on your phone is indeed due to a manufacturing defect or design flaw, there should be a proper channel that you can take to get a resolution. In most cases, defective units can be returned to the place where you get it from, be it a Samsung store, a retail store, or your carrier’s store, as long as the device was never mishandled by the user. Mishandling in this case covers a broad spectrum but it usually refers to scratches on the device and physical damage. For example, if you return your device a day after unboxing it but scratched the screen or other parts by accident, the store may not honor the replacement warranty. The same is true for a water-damaged phone, or a device with a broken screen. Be sure to consult the warranty that came with the device so you’ll know the specific terms for the coverage. If Sprint won’t honor the warranty for some reason, you can always call Samsung’s customer service or visit their website, https://www.samsung.com/.

 


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Galaxy S5 lags and very slow in opening apps, touchscreen won’t respond when outdoors, other issues

Hello Android community! We welcome you again to another #GalaxyS5 article that answers some questions thrown at us for the past few days. If you can’t find any solution to your problem here, make sure to also visit our other S5 articles in this page.

Below are the specific topics we cover for you today:

  1. Galaxy S5 is dead and won’t turn back on
  2. Galaxy S5 won’t connect to mobile data
  3. Galaxy S5 “Unfortunately, the process com.android.phone has stopped.” error when making calls | Galaxy S5 can’t make calls
  4. Galaxy S5 overheating and freezing
  5. Galaxy S5 touchscreen won’t respond when outdoors
  6. Galaxy S5 lags and very slow in opening apps
  7. Galaxy S5 lags a lot after installing Android update | Galaxy S5 has multiple issues after an update

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S5 is dead and won’t turn back on

Hi. My Samsung Galaxy S5 is only 3 months old. I noticed last week on 2 occasions that when I thought I had taken a picture it didn’t capture it (thought it must have been my fault but now with what’s happened maybe it was a sign something was wrong).

Yesterday my phone did an update (can’t tell you which one) which I tried to decline but it did it anyway. The phone switched off and back on again. Throughout the day I found it was a bit slower than normal to bring up apps, e.g. Facebook and when I clicked on a link, say on Facebook, it would bring up a white page and seem to be attempting to load but would just take ages.

About 6 hours after the update my phone just died without any warning. Battery life was at about 50% at the time. I have tried removing the battery, tried holding all 3 buttons down, tried charging it but it it still remains dead. Any advice would be appreciated. Thanks. —  Rhonda

Solution: Hi Rhonda. The main concern that you want to address here obviously is how to turn the phone back on. To do that, you must try to see if you can make the phone respond by booting it to other modes. If your phone would boot to any of the three alternate modes, you can then do follow up troubleshooting. For example, if you’ll be able to turn the phone on to recovery mode, you would then be able to wipe the cache partition and perform a factory reset.

If your phone remains unresponsive though and won’t boot to any of the alternate boot modes below, you should send the phone in.

For reference, here are the exact steps on how to start your phone to alternate modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem #2: Galaxy S5 won’t connect to mobile data

Thank you for all of your tips on S5 data connection issues. I have tried them all including the factory reset. I am at my wit’s end and I cannot find a solution to my problem. December 2016, we switched to Cricket from Verizon. I took my S5 to their network. Everything has worked beautifully up until 3-13-17. I updated some apps over the weekend. When I went to work on Monday, Chrome & some of the other apps that access data would not work. I did everything, then a factory reset, still Chrome will not work. I live 11 miles from town, my data connection works fine, I can use Chrome and any of the apps that require data but when I get to town my S5 shows that I have a data connection and I can make phone calls & text but I cannot use chrome or any other app that uses data. They just spin their wheels. I tested my phone by driving outside of city limits in all 4 directions. On average I got all functionality of my apps back when I was 1-2 miles from town. I don’t know what is going on! — Jessie

Solution: Hi Jessie. If factory reset did not fix the issue, then the problem must be account- or network-related. The update you installed must have changed some network settings so there may be a need to reconfigure your phone. We have no idea how to do that so you should ask help from Verizon. Be sure to let your carrier know of the problem so they can assist you directly.

Problem #3: Galaxy S5 “Unfortunately, the process com.android.phone has stopped.” error when making calls | Galaxy S5 can’t make calls

I have issues with my S5 Android phone. When I receive or make a call, it cuts the call short and immediately the network signal strength fades away completely!!!! This is immediately followed by: “Unfortunately, the process com.android.phone has stopped.” Once I tap OK, it takes a while before the network gets back again, but sometimes it again fluctuates between ON and OFF! I have completely failed to make a call that lasts even a minute! I have tried troubleshooting but no luck. Kindly help. — Joy

Solution: Hi Joy. Any app that starts with “com,” like the com.android.phone is part of the phone’s core apps so you can try to force close it under Application Manager. If you can’t find the com.android.phone app in the list of apps, look for the Phone app instead. Depending on how an app is designed, force closing it may also return it to its default or original state so make sure that you that first. Here are the exact steps:

How to clear cache and data (in Android Lollipop)

  1. Go to Settings.
  2. Proceed to Applications.
  3. Select Manage Applications.
  4. Tap the All tab.
  5. Choose the name of the app that has been going rogue.
  6. From there, you will see the Clear Cache and Clear Data buttons.

How to clear cache and data (in Android Marshmallow and Nougat)

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Clearing the cache partition may also help in this case so make sure that you do it if clearing the phone app’s cache and data won’t work. Here’s how:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Problem #4: Galaxy S5 overheating and freezing

Gets hot and stops everything. Frozen on. New battery helped about a week. I also went back to default and redownloaded apps. Contact restored when I signed into outlook/msn and photos restored when I signed into google. My SD card was wiped out with going back to default. Today it happened again. It was so hot I put it in the freezer then did the 45 second deal to hold the power button on followed by volume up. It is now charging and I hope it did not go back to default again. I am trying to hold on for Samsung 8 due for release March 29th. — Onthego78

Solution: Hi Onthego78. If overheating happens randomly, it may be due to a software glitch but when it’s happening together with other symptoms like the ones you mention here, it’s almost always a sign of bad hardware. To check, try wiping the phone clean with factory reset and see how it goes. If the phone continues to overheat and freeze after a factory reset and even without any apps and updates installed, that’s proof enough that hardware is to blame.  In this case, you can choose the phone to be sent in to Samsung, or wait for the new Galaxy S8.

  1. To factory reset your phone, kindly do the following steps:
  2. Turn off your Samsung Galaxy S6 Edge.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

NOTE: Factory reset will delete everything in your phone’s internal storage device so make sure to create a backup of your files before doing it.

Problem #5: Galaxy S5 touchscreen won’t respond when outdoors

Hey. My touch screen has been acting up really badly particularly when I’m outdoors. What happens is that the touch screen becomes completely irresponsive and then it’s similar to the Nintendo 2DS ghost touch issue where I cannot even touch my screen and it will spam numbers into the password box on my lock screen. It starting to occasionally happen while I’m indoors as well. I did get a small crack (just the one it didn’t web) on it in February 2016 but my touch screen only started to act up a few weeks ago. Have any ideas on what’s going on? — Kate

Solution: Hi Kate. This screen behavior is definitely not normal and we haven’t heard of it before. It can be due to a software glitch so we recommend that you try a factory reset first. Because factory reset will return all software setting to their defaults, it’s an effective way to eliminate bugs that may have developed over time. If there’s an operating system glitch causing the problem, factory reset should remove it easily.

And like what we tell Onthego78 above, be sure to replicate the issue and observe the phone right after a factory reset without installing any apps or updates. If the screen continues to behave erratically, have the phone repaired or replaced.

Problem #6: Galaxy S5 lags and very slow in opening apps

Hi (sorry I don’t know your name?).

I saw your article of speeding up a mobile phone. My case is that my dad’s Samsung Galaxy S5 android version 4.4.2 is running INCREDIBLY slow. I mean it’s still running, but you know that type of device to requires you to sit in front of it for three days until the app you tapped on finally opens (yeah I’m exaggerating but it seems really literal-like). It’s driving ME crazy. yeah I have my own phone and all but my dad had just freaking bought that phone and it freaking treats him like that?? I think you understand that parents don’t follow up with technology these days and I was the only one handling most problems on his previous devices, fixing things and stuff and whatnot. I just wanna see him using his tab happily after a day’s of hard work and rest. Instead he has to go through a most stressful time waiting, even thinking it as a normal phenomena. I really need your help to boost it. I mean something more than removing widgets and clearing cache. You know that sort of stuff. And apps like Flipboard and Dropbox etc. are uninstallable. Some Androids don’t have them and you don’t even really use them, you know what I mean? That just helps lag the device. Do you have any really good and recommended device-boosting app that really lives up to its name and not just an addition to the lag? Or any one-tap trick that makes the tab go fast. At least it goes in a normal pace, not a slow one let alone an incredibly slow one. I think we get each other. Just please help me as a daughter who wants to see her hardworking dad enjoy his new electronic. Thanks, DroidGuy.

Yours. — Mary

Solution: Hi Mary. A brand new Galaxy S5 should not have any perceivable performance problem so we’re assuming that your dad’s phone is not brand new at all. It may be a used one and had seen better days since the Galaxy S5 was released about 2 years ago. If it belongs to the first batches of Galaxy S5 released a couple of years back, you should never expect much from it when it comes to performance. The older a smartphone is, the more cluttered its storage and memory becomes. This results to slower overall performance. From this point on, the phone’s performance will only degrade and never improve. And there’s no app that can help you reverse the degradation at all. The thing is, the more app you put in the system, the more that it slows the phone down.

If you’re willing to do some advanced stuff to remedy the situation, we recommend that you do some research on how to root the phone and on how to flash (install known, good firmware). Rooting and flashing procedures are beyond the scope of this article so try to invest some time reading some literature on who to do these procedures on your phone.

Problem #7: Galaxy S5 lags a lot after installing Android update | Galaxy S5 has multiple issues after an update

Good day. Recently my phone updated it’s Android system to 6.0.1, and after that next problem began to occur:

When I call someone my phone just lags a lot. Contacts and Phone apps just freezes and I can’t do anything except rebooting it by taking off battery. Sometimes it says that System app stopped to work.

And the most interesting thing is when I take my phone and listen to it (display turn off because I take phone to my ear) there are no crashes, lags or freezes and everything works just fine.

I believe it happened because of new Android update (I haven`t been installing any new apps or doing some work to phone for last few months).

With best regards, Oleksii 

P.S.

I’m sorry for my awful English language skills.

Solution: Hi Oleksii. The first thing that you want to do is to install app updates. This is often an important step that many Android users fail to do after install an Android update. Updating the operating system without making sure that all apps are compatible and updated as well can lead to incompatibility issues. You must make sure that all your apps are up-to-date and compatible with the current Android version that you have. If you aren’t sure about the compatibility of an app, try to visit its installation page in the Play Store and check reviews of other users. You can also contact its developer for direct answers.

If all your apps are updated at this time, the next steps that you want to do should include wiping the cache partition, observing the phone in safe mode, and doing factory reset (steps provided above).

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S5 has flickering green/black screen, won’t turn on, other issues

We know that the #GalaxyS5 has been around and there are still millions in circulation at this time so we continue to receive reports of issues here and there. As usual, this post answers some these reports today so if you’re ready, here are the topics we cover for you:

  1. Galaxy S5 not charging, only charges when it is off
  2. Galaxy S5 restarts on its own during the evening
  3. Galaxy S5 won’t read encrypted SD card
  4. Galaxy S5 Active corrupted files in the SD card
  5. Galaxy S5 has flickering green/black screen, won’t turn on
  6. Galaxy S5 wifi keeps dropping due to incorrect APN
  7. Galaxy S5 stopped working and won’t power back on

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S5 not charging, only charges when it is off

Hey! I am having charging issues with my Samsung S5. My phone won’t charge while it is turned on. There is no charging symbol (lightning bolt), nor does the LED light blink in red like it usually does when it charges. And it even though I leave my phone alone, it still manages to use up some energy pretty quickly. The only way I can charge my phone is if it is turned off. But even that yields a problem cause while it does charge, it charges on and off every 5 seconds (5 seconds charging, 5 seconds not charging).

I’ve tried cleaning my port, using different cord and troubleshooting. The only thing I haven’t tried is changing the battery and doing a factory reset because my phone is charging pretty slow so I can barely get it to 10% without me maybe leaving to charge overnight. I’d really appreciate the help. Thanks. — Enrilelucy

Solution: Hi Enrilelucy. There’s only so much that you can do to fix this case on your end. There may be a hardware fault causing the erratic charging behavior so you must try another battery or do a factory reset if the rest of the software troubleshooting didn’t help. If using a different battery or factory reset won’t improve the situation either, you should have the phone checked for hardware malfunction. The most likely issue is on the charging port so a thorough diagnostic test must be performed by a technician.

We know that the Galaxy S5 has been around. If you’ve been using your phone for over a year now, there’s a chance that the battery have simply lost significant capacity to hold a charge. Lithium-based batteries gradually degrades the moment they left the factory so replacing it now may help you fix the problem.

If we are not mistaken, the phone’s warranty is already up at this time so consider bringing the phone to an independent service center.

For reference, here are the steps on how to factory reset your S5:

  1. Turn off your Samsung Galaxy S5.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #2: Galaxy S5 restarts on its own during the evening

My phone keeps randomly restarting and/or freezing several times a day, especially during the evening. The problem has occurred every day for the past month. I have deleted some recent apps added, cleared my cache, changed my battery, even did a factory reset, and still the problem persists. Sometimes, when the phone shuts off it drains the battery completely as well. Occasionally, the battery gets really warm too. I have taken it to a tech several times within the past month but they say they can not find anything wrong with it, even after doing several stress tests on the phone. I know last year it would repeatedly tell me that my SIM card was not detected at various times. I am unsure if that has anything to do with it though since I have not seen that message in recent months. — Chris

Solution: Hi Chris. There are only two possible causes that we can think of — either you’ve installed a problematic app, or that there’s an unknown glitch in the hardware.

To see if a bad third party is to blame, you can either boot the phone to safe mode or do a factory reset. Starting the phone to safe mode blocks all third party apps and services from running so you should observe the phone for at least 24 hours to see the difference. If you think an app is causing this problem, you should uninstall apps until the issue is eliminated. To boot to safe mode, follow these steps:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Alternatively, you can factory reset and observe the phone for a day as well. You should not install anything — app or update — during the observation period so you’ll know if something that you add later is the cause.

If the phone continues to show the same symptoms either when the phone is in safe mode or immediately after a factory reset, you can assume that bad hardware is behind them.

Problem #3: Galaxy S5 won’t read encrypted SD card

Hi. I have an issue with my SD card for my Samsung S5 SM-G900F. I encrypted the files but one day something happened while the files were encrypting or decrypting and since then the SD card wont mount in the phone. So it’s neither encrypted or decrypted but essentially I can’t access about 6 years worth of photos of my kids which I’m gutted about. I’ve looked into solving this issue online and I understand formatting the SD card would help solve the mount issue but it would also wipe the photos which I want to avoid. I don’t think I’ve backed the files up either. When I either go to encrypt or decrypt the error message I am getting is as follows: ‘Error encrypting SD card. Unable to mount SD card.”

I have tried the SD card in a SD card reader on a PC and also in another phone and the SD card works but the files are encrypted so I can’t access them. If you’ve anything I can try I’d be grateful, many thanks. — Gavin

Solution:  Hi Gavin. SD card encryption is an effective way to keep data from snooping third parties but it has its weaknesses. One of the such limitations is the fact that there’s nothing that you can do if the device that holds the decryption key gets lost or suffers a malfunction. A decryption key for a storage device like your SD card is tied to one device or phone only. If your phone has lost the key or becomes incapable of decryption the card right now, there’s very little to nothing that you can do. There’s no known app or hack that can break Samsung’s decryption system on Galaxy S devices so you’re basically stuck. Even if there’s a software that can do a decryption somewhere (we’re not aware of any at this time), it will still take months for it unlock the card, even when using brute force attack. That’s in fact, the beauty of SD card encryption but it’s also a curse if your situation occurs. If you want to use the SD card again, you can reformat it. Doing so will erase your data but again, there’s just nothing that anyone can do about this situation.

Problem #4: Galaxy S5 Active corrupted files in the SD card

Hello. I have a Galaxy S5 Active. I’ve always had storage issues with the internal storage, but it didn’t inhibit me too much since I knew what was wrong. I have a 64GB SD that I transfer plenty of images to to conserve internal storage. One day, I suddenly had plenty of internal storage, but my files were all there. I was like “oh, okay… suspicious but I’ll take it”. About two days after that, all my SD files were corrupted. They either didn’t load or had the black screen with an exclamation mark. I panicked bad because I CANNOT lose these photos. When I put the SD into the PC, the pictures were seemingly fine… but when I put it in the SD, after constantly force stopping, taking out the battery, restarting… the files are corrupted in my phone. I’m worried and can’t find any resolution. Thank you. — Matthew

Solution: Hi Matthew. The first thing that you must do is to ensure that all your important files are copied to another storage device like a computer. After creating a backup, the next best thing to do is to factory reset the phone to minimize bugs that may be causing the problem. Here’s how to do it:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap the Settings icon.
  3. Under the ‘Personal’ section, find and tap Backup and reset.
  4. Tap Factory data reset.
  5. Touch Reset device to proceed with the reset.
  6. Depending on the security lock you used, enter the PIN or password.
  7. Tap Continue.
  8. Touch Delete all to confirm your action.

Once you’ve factory reset the phone, make sure that you also wipe the SD card clean by reformatting it. If this SD card has been around, we recommend that you don’t use it as your primary backup storage. Use another device where you can keep another copy of your irreplaceable files just in case this SD card will fail again. Keep in mind that any storage device can fail anytime. The older a storage device is, the higher its chance of failing so don’t be lax when it comes to creating backups.

To reformat an SD card in your S5, follow these steps:

  1. From the home screen, tap and drag the Notifications bar downwards.
  2. Tap the Settings icon.
  3. Scroll to, then tap Storage.
  4. If the memory card has not already been mounted, tap Mount SD card.
  5. Tap Format SD card.
  6. Tap Format SD card.
  7. Tap Erase everything to confirm

Problem #5: Galaxy S5 has flickering green/black screen, won’t turn on

My mom has a Galaxy S5 that suddenly had a flickering green/black screen. It won’t turn on and show the logo, go to hard reset or the reset menu, or go into safe mode. Battery was taken out and put back in after a minute, and the SD card was removed as well. Phone has been babied, not dropped, and kept clean and had a factory reset less than a year ago. It also isn’t connected to any phone service as it’s used as a Wifi device only. As far as she knows there’s been no updates and no new apps installed recently. It’s been behaving perfectly with no glitches. She was playing a game she plays every day and it just flickered this green/black screen, then went blank. LED light will go red or green when plugged in to charger or will go white when trying to get to the reset menu. I’m thinking it is just a display issue but it seems so sudden. If you have any advice I’d be eternally grateful! — Christina

Solution: Hi Christina. If the phone has been used for a few years now, it’s possible that the problem may be battery related. The Lithium-ion battery may have lost its ability to hold a charge so it’s good if you can try to use a new one. There’s no guarantee that a new battery will fix the issue but it’s the only thing that you can do at this point.

If you’ve already tried to power the phone back on to different alternate modes without positive result, there must be a hardware problem behind the trouble. In this case, you want to send the phone to Samsung or to an independent service center.

For reference, here are the steps on how to boot your phone to different modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem #6: Galaxy S5 wifi keeps dropping due to incorrect APN

Hi. Droid guy. I have the Samsung Galaxy S5 and my carrier is through Walmart Family Mobile. Well i pay them but somehow T-Mobile is in on this as well. I have century Link as my internet provider and i have a couple questions.

This phone is a refurbished from a mall kiosk a couple years ago and within a couple months i broke the charging port. So phone sat for a year and now it’s running. The wifi drops constantly. I have:

  • soft reset,
  • turned the smart option off
  • turned phone/wifi router off and on
  • Cleaned the cache through the soft reset.

Nothing seems to help. The APN wasn’t listed even after my carrier sent me a couple texts for data/mms and something else. So i added one from family mobile. Any suggestions?

I Googled this model and read this phone is from Canada. I’m not sure if that means anything but figured I’d throw it in. On the APN, there’s a virtual network operator type (reads GID) and value (reads 4D) tabs. They are not listed in family mobile APN but when i erased them the wifi dropped. I’ve tried everything and have read many of your articles and I’m hoping you can help or offer advice. I don’t have a warranty since it’s a Kiosk $300 special grrrrr lol. Thank you for the time you took for reading my email. — Kim

Solution: Hi Kim. We can’t see the logic of your phone’s wifi dropping when there’s no correct APN settings so there must be a separate unknown software glitch. APN settings are only applied to mobile data function so we can’t explain why your phone’s wifi behaves erratically when the APN is changed.

Try to install the latest Android update first to see if that will make the wifi function work normally. System updates can sometimes include updates for a phone modem firmware. This modem firmware is used by the networking chip to allow you use your phone wirelessly. If it’s outdated or buggy, it can potentially lead to wifi or mobile data function.

If there’s no available update for your phone at this time, do a factory reset and observe how the phone’s wifi work. Make sure that you don’t install any app or updates during the observation period. Refer to the steps above on how to factory reset your phone.

Problem #7: Galaxy S5 stopped working and won’t power back on

Hi. I own a Samsung Galaxy S5. I was using it normally, like I do everyday, and while I was writing to a friend on Facebook, suddenly the screen just blacked out and the phone stopped working. I tried the power button and the phone turned on showing me the logo of Samsung S5 and it showed: Android update 5 of 10, and then blacked out again. After that I haven’t been able to turn it on. I tried several times to take off the battery then put it back and turn it on, or take the battery out, hold the power button for longer than a minute (as you suggested), then put the battery back and turn it on… nothin. It just vibrates when I try to turn it on. I put on a charger because I thought that maybe the battery died, and it’s on the charger for already 30 mins, and still nothing, just vibrates. What am I suposed to do? :/ Please help, thanks. —  Ana

Solution: Hi Ana. Please refer to our suggestion for Christina above. Basically, what you need to do is to try to see if it’s a battery issue by using a different one. You also want to check if you can start the phone to alternate modes (recovery mode, safe mode, and Odin mode). If that won’t work either, send the phone so it can be repaired or replaced.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S5 mobile data connection is intermittent, won’t send/receive MMS, other issues

Welcome to our first #GalaxyS5 post for 2017! One of the issues we cover for you today has something to do with intermittent mobile data issue. We hope that our suggestions for every problem will help not just the users mentioned here today but other Android users as well. Don’t forget to visit our main Galaxy S5 troubleshooting page should you not find anything useful in this post.

Below are the topics we discuss in this material:

  1. Galaxy S5 charges very slow
  2. Galaxy S5 mini stuck in Samsung logo screen after updating to Marshmallow
  3. Galaxy S5 mobile data not working | Galaxy S5 won’t send/receive MMS
  4. Galaxy S5 mobile data connection is intermittent
  5. Verizon Galaxy S5 no longer connects to Straight Talk mobile data after an update
  6. Galaxy S5 takes screenshots of games but photos can’t be found

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S5 charges very slow

I currently own a Galaxy S5. Tonight i was holding it and it made the noise the phone makes when you plug a charger in, but I was not using a cord at all. I went to plug it into the charger (not the original) and it charged for a second and then it kept flashing and then eventually, the phone showed a “please use original charger” flag. I then found the original charger (that hasn’t completely charged correctly for some time. The phone showed the same message. I then proceeded to try 3 other chargers, one original from another Galaxy and one that was just a compatible Samsung charger, but none worked.  Then i took the battery out, numerous times and still nothing. i then took the battery out for a few seconds and re-placed it and then put the phone on airplane mode. The phone seems to be charging, but it’s very slow. Please don’t tell me I will need a new phone!!! Thank you. — Adrianne

Solution: Hi Adrianne. For an issue like yours, the most effective solution is almost always to get a replacement phone. The symptoms you describe are consistent with a malfunctioning charging port. To check if it’s indeed a hardware issue and not a software one, you must try to factory reset the device. If the cause of the problem is on operating system or apps level, factory reset should fix the problem, as the phone should charge normally right after the reset. If nothing changes though, there’s only one thing to blame — a bad charging port. Try cleaning the charging port with compressed air. Try to avoid poking the inside of the port to prevent breaking or bending possibly unaligned pins. Before using compressed air, try to use bright lighting and, if possible, magnification to look inside the port. If you’re lucky, removing a foreign object like lint or dust inside may bring back the normal functionality of the port.

Charging ports are usually one of the first hardware components that fail due to general wear and tear such as plugging and unplugging, mishandling of the device, corrosion, internal damage, and bending of metal contacts. Usually, a bad charging port is accompanied by overheating so if the charging port area heats up abnormally while charging, you can almost certainly assume that bad hardware is to blame. If you don’t have the knowledge and tools to perform a charging port replacement, your only choice in the matter is either repair or replacement. If you have access to a nearby Samsung service center, be sure to bring the device there. Otherwise, simply let a professional take a look at the said component so he/she can assess if it can be fixed or not.

For reference, below are the steps on how to factory reset your phone:

  1. Power down the Galaxy S5.
  2. Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  3. Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  4. Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  5. Use the Power button to select Reboot system now.
  6. When the S5 restarts it should be completely wiped and ready to set up again.

Problem #2: Galaxy S5 mini stuck in Samsung logo screen after updating to Marshmallow

Hi. I have a mini S5 which i bought 2 years ago. Yesterday i got to upgrade my software version to Marshmallow. After an hour when i came back to see if it’s completed i noticed it was turned off and every time i was pressing the switch button only a small LED light at the top of my phone was showing. When i put it to charge my battery was low. After it charged i tried to switch it on but it was stuck and showed only the Samsung logo. I let it for a while but again my battery was low. After numerous tries i pressed the power on and volume down button but is asked for the custom OS warning which says a custom OS can cause critical problems. Please help me if you can. — Yash

Solution: Hi Yash. How did you get the Marshmallow update? Is it via over-the-air (OTA), or by manual flashing? If it’s the former, you must try to fix the software via Smart Switch emergency recovery tool, or with the help of Samsung Kies software. Both of these apps are provided by Samsung so simply install them in a computer and see which of them will work. If nothing changes after trying both of them, you must let your carrier know about the problem. You can also try to boot the phone to recovery mode so you can wipe the cache partition and factory reset. Here’s how to boot your phone to recovery mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • You can either wipe the cache partition or do a factory reset when in this mode.

If you tried to update the software via Odin mode, then the main reason for the problem may be an incorrect firmware or a step that you didn’t do right. Make sure that you use the correct firmware next time and follow the steps properly.

Problem #3: Galaxy S5 mobile data not working | Galaxy S5 won’t send/receive MMS

My Samsung Galaxy S5, ever since it updated, has been running slower. But my two major issues are:

  • it doesn’t allow me to send or receive any picture messages
  • it also doesn’t allow my mobile data to kick in while I’m not around wifi

It’s very frustrating. I have Google how to fix everything. it tells me to do it’s on already. How do I fixed these major issues I’m having? My plan is unlimited Internet so I know I should have mobile data when not around wifi but it won’t kick in. Please help me with these two major issues. I want to be able to send pictures, throw text messaging and can’t send or receive. It just keeps trying or keeps saying download. Please email me back  the solutions to these issues. Thank you. — Lilprincess6790

Solution: Hi Lilprincess6790. first of all, we want to make it a point that our blog does not send solutions to emails of those who ask assistance from us. We want to make our suggestions public so we apologize if you won’t receive any email from us. We do hope that you’ll find this post relevant at this time.

Secondly, your problem appears an account issue (with your wireless carrier) more than a phone problem. Sending and receiving of MMS won’t work unless mobile data on your phone is working. If you are in a GSM network, try to insert your SIM card to a known, working phone to see if mobile data is working or not. This is the only way to check on your end if the service is still active on your account. If mobile data remains non-functional in a second phone, contact your wireless carrier so they can assist you. We can’t do anything about a mobile data connection problem when the cause of the issue is due to billing or account problem.

Problem #4:  Galaxy S5 mobile data connection is intermittent

Hello. Got an issue with my Galaxy S5 for a week now. It is starting to get on my nerves. 🙂

Mobile internet works for few seconds then stops working and resumes again between 30 – 180 seconds. Sometimes I have to wait even more, but working internet last just for a few seconds. Reception is fine, no changes there. it shows data connection, when internet stops I see only arrow representing upload lit up, not flickering. Using Viber, Skype, just trying to browse news has become annoying. Since i have to wait for those “online” intervals. Now here is what i tried and what I didn’t. Got new configuration messages installed, rebooted, no help. Deleted configurations from phone, installed again, no help. Haven’t tried to put my SIM card to new phone (unable at the moment), so maybe it is the phone or SIM card (hopefully, it is easy to replace). As soon as i have time i will backup my phone reset to factory settings, install latest update to Android (still on Lollipop). Thanks. — Miki

Solution: Hi Miki. Aside from your plan to factory reset the device and try the SIM card to another phone, we also suggest that you contact your wireless carrier so they’ll know about the issue. There may be an on-going issue in the area affecting some of their subscribers so telling them about your problem should help them assist you more effectively. There’s really nothing much that we can tell you on what to do as issues like yours are better handled by carriers.

In case the issue is due to a third party app, you can observe the phone while it’s in safe mode. Safe mode blocks third party apps and services so if the issue won’t occur, that’s proof that our hunch is correct. Safe mode won’t help you identify the culprit though so you must invest some time narrowing down the possible causes. Below are the steps on how to boot the phone to safe mode:

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S5′ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

Problem #5: Verizon Galaxy S5 no longer connects to Straight Talk mobile data after an update

Hi! Love your site, loads of good info. My issue is as follows. I bought a Samsung Galaxy S5 used and bought an accompanying “bring your own phone” package. Everything set up fine and I used it for several months. Recently there was a software update available which I started. There was a problem and the phone ended up getting turned off. The update was then failed and the phone would then only show me the screen saying that the update had failed and I needed to run the Verizon Software Upgrade Assistant (the repair portion) to repair the phone and finish the update. After a few failed attempts, the repair assistant finally worked overnight while I was sleeping. The phone was usable again. It sent and received texts and calls and hooked up to wifi fine but will not connect to the internet via data. When I go to look at the APN it shows VZWINTERNET and only that one. Doesn’t give me the option to add others either (plus sign is gray and unclickable). So I tried having Straight Talk update my APN and data settings but it shows up as an incompatible SIM, even though it is absolutely the same Straight Talk SIM I’ve had and was working. Did the repair assistant mess up my SIM? Is there any way to fix it or do I now need a new SIM? Thank you in advance for your consideration. — J. Scott

Solution: Hi J. Scott. We don’t think it’s the SIM card that’s messed up. The Verizon software assistant must have reconfigured the device’s firmware, erasing non-Verizon settings and restoring the default factory settings. Try bringing the phone to a shop that’s equipped with more advanced software so they can manually change some network settings. Alternatively, try to contact the original owner of the device and ask for instructions how the device became compatible with your current carrier. Keep in mind that reconfiguration of a CDMA phone like your S5 from Verizon is not straightforward. Most of the time, special software that require rooting the device may be needed to make a CDMA phone work in another network. We don’t have the knowledge or the tools to do the job so try to do some research when you have the time.

The usual dose of software troubleshooting such as wiping the cache partition and factory reset won’t help in this situation.

Problem #6: Galaxy S5 takes screenshots of games but photos can’t be found

Hello! I’m having a problem with my S5 and would love some insight on how to fix it or even an explanation on why it does it. I’ve had my S5 for almost a year now and until recently I was unaware that it takes screenshots/pictures of the games I have downloaded on my phone.  I recently started taking my phone to Walmart to use the Kiosk to print photos from my phone. When I plug my phone into the machine, it says 1200+ files found. I have around 800 pictures so I couldn’t understand where the extra pictures came from. When they load on the screen, more than half are screenshots of advertisements I’ve watched or screenshots of games I play. There are so many and it’s now taken up so much memory that I can’t download any apps or take any more pictures.  When I look for them on my phone to delete, I can only find the pictures I’ve taken. Where are these snaps going and how do I delete them? I just had a baby and can’t save any pics or videos because the stupid  memory is full of crap!  I hope you can understand my problem and give me some advice. Thank you for your time. — Heather

Solution: Hi Heather. If you can’t find the screenshots in the Gallery app, then they must be kept somewhere by the app that took them. Try using the pre-installed My Files app from Samsung to search every nook and cranny in your phone’s directory. We can’t tell you where to start because we are not aware of any app (malicious or not) that does this thing. If you want to get to the bottom of the problem, we suggest that you back everything up first with the help of Samsung Smart Switch app. Simply install the said app on your computer, then connect your phone to it via USB cable. Smart Switch will give you an option what files to transfer to your PC so you can either have everything moved or only a select few. Once you’ve created your back up, you can then factory reset your phone to wipe everything. Here’s how to do that:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

Once the phone has been factory reset, connect the phone to your computer again and restore your back up. Be careful not to install all your apps though. You have to filter every app you want to install as one of them is culprit. Make sure that you only install the ones you are familiar of. Try not to install back apps you don’t need at all. If the problem will return after a factory reset, that means that you simply re-introduced the app to your device. It’s up to you on how to identify which of them is the problem.

 

 

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix Galaxy S5 with weak or no signal, other issues

One of the issues in this post today is about a Galaxy S5 with weak or no signal, as reported by one of our readers. Network or connection problems of this type are usually hardware-related so there’s not much that an average user can do. Nevertheless, we still encourage you to continue reading so you’ll also see potential solutions that may work in your case.

s5

These are the specific topics discussed in this post today:

  1. Galaxy S5 battery not working
  2. Galaxy S5 cannot boot past the Samsung logo screen
  3. Galaxy S5 with weak or no signal
  4. Galaxy S5 screen won’t turn back on
  5. How to recover files from Galaxy S5 SD card

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S5 battery not working

My phone has all of the sudden decided not to charge. i have the speed charger that it’s supposed to have and it worked great i noticed that it drained very quickly that day and was acting odd. it went from 12% to 6% to 2% in a matter of minutes, but it was fine all day. Then when i plugged it in, the charging light didn’t come on. it wouldn’t charge. eventually it died. it stayed on 2% for 2 hours and then the charging symbol will pop up on the screen, stay for about 5 seconds, vibrate, then disappear. it will do this continually all night. then by mornings its charged to about 50%. the battery is draining a little faster than normal, but otherwise its fine. wasn’t dropped, no water damage it sat on the counter all day. it just started doing this out of the blue. I’ve tried other chargers and rebooting it. cleared the cache and i have no idea what to do next. It’s almost 2 years old. — Alexis

Solution: Hi Alexis. If you’re still the original battery at this time, it’s probably high time for you to replace it. A Lithium-based battery like the one on your S5 loses capacity after every charging cycle (the process of emptying and charging the battery). Technically, all types of batteries start to degrade the day they were manufactured. Loss of capacity is the function of charge cycle as well as age. The best Lithium-ion batteries can start showing significant capacity loss after a few hundred charging cycles. In most cases, a smartphone battery loses 80% of its capacity after 300-500 charging cycles. Assuming you empty and charge the battery everyday, the current capacity right now must be very degraded. The things you mention here like the erratic battery level, random reboot, and right now, inability of the phone to turn on, are some of the common symptoms of battery malfunction. Replacing the battery at this time should fix the issue easily.

Problem #2: Galaxy S5 cannot boot past the Samsung logo screen

Hi everybody! I had an unlocked Galaxy S5 of Sprint for over a year. Recently, it often auto reboot when using or screen off after waiting time.  It will reboot and  i encounter with 2 cases:

  1. Stuck in boot screen “Samsung Galaxy S5 powered by Android” then turn off with a vibrate and turn on with a vibrate. And it keep repeating.

[IMG=””bootloop””]https://image.prntscr.com/image/459266ab838049c9a6cf24b1678b50d5.jpg[/IMG]

In this case i will remove battery and keep it alone over 2 minutes. then it boot successfully. The device sometimes becomes hot, sometimes cool but it still happen (no depend themal).

  1. It also reboot but no screen on: i heard boot sound. when boot done, the touch screen still work (sound when i touch in lock screen). And i have true black phone.

I tried to boot in safe mode, reset factory, odin with android 5.0, 6.0 but nothing changed. I hope everybody help me. Thank a lot.

My device: S5 900P with stock lollipop 5.0 (OK4- newest lollipop). Knox 0x1″ — Minh

Solution: Hi Minh. You should know that our blog only provides software troubleshooting for Android devices. These software solutions often include factory reset as well as occasional recommendation to flash a different ROM via Odin for cases wherein the phone becomes totally unresponsive. You’ve apparently done them before contacting us so you can assume now that the problem is not software in nature. Either the screen assembly is not working properly, or there’s another hardware component that is failing. Whatever it is, your best option now is to have the phone repaired or replaced. Call Samsung or your carrier for resolution.

Problem #3: Galaxy S5 with weak or no signal

I have an AT&T sim card from Straight Talk. I had a Galaxy S4 and recently bought a refurbished S5 from Amazon.com. The phone seems to be working great expect that I will sometimes have no reception. I used the APN setting I used for my S4 (I had quite a time getting those to work originally with Straight Talk). 

I was very happy with Straight Talk on my S4. I had at least 2 or 3 bars if not full service everywhere I went. Now I cannot get calls or texts most of the day, even in places my S4 had perfectly good reception. Today for example my phone was sitting on my desk, where the S4 would have been fine, and I couldn’t send texts. Then about an hour later it vibrates like crazy because it suddenly had 2 bars of service and was able to send my messages as well as get an hours worth of incoming texts. Then a few minutes later it was back to no service and I couldn’t sent a text. — David

Solution: Hi David. If you’ve installed a lot of third party apps, we recommend that you check if one of them is causing this problem. You can do that by booting your S5 in safe mode. Safe mode is one of the most useful troubleshooting trick for an Android phones. This is a different software environment wherein you can securely uninstall apps and observe how your phone behaves for some time. Safe Mode is usually recommended when an S5 encounters problems like freezing, random reboots, connection difficulties, of if one suspects that one of the apps is problematic. Third party apps installed on the phone will not load, thus, it is very helpful in narrowing down the source of the problem. If the phone behaves normally while in safe mode, or if texting works fine during the observation period, that’s a confirmation that one of the apps is responsible. Be sure to leave the phone in safe mode for at least 24 hours so you’ll know the difference. To enable Safe Mode, just follow the steps below:

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S5′ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

If nothing changes after observing the phone in safe mode, do a factory reset to ensure that there’s operating system-level glitch causing it.

Resetting an S5 to its factory settings is the fastest way to delete everything on the phone as well as a great troubleshooting step if you encounter an issue that may appear hard to resolve. It’s also a great way to get rid of annoying, rogue, or troublesome apps fast.

As a precaution, please ensure that the battery has been fully charged and you have created a back-up copy of your data before you proceed.

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.
  • Once the phone has been reset, observe it for another 24 hours. Be sure not to install any app during this period.

If you have the same situation after a factory reset, the problem must be hardware-related. If possible, have the phone replaced.

Problem #4: Galaxy S5 screen won’t turn back on

The night before this problem occurred, I was watching Netflix on my phone for at least two hours. after that I put  my phone on the charger and went to sleep. The next day, my phone was dying and I kept having to take it off the charger without it being fully charged. Once I was able to settle down, I let my phone charge to 100%. After it was done charging I was texting on Snapchat. Then after that, probably 30 minutes later, I put my phone down to  play with my little cousins . About an hour later I picked up my phone to text someone back  and I pressed the home button to turn it on  but it didn’t. So I hit the power key and it still didn’t turn on. It’s been almost 2 days and my phone still won’t turn on.

I’ve tried all the procedures and it just won’t turn on. When people call me they say  it rings but it doesn’t come through my phone of course  because it won’t turn on. the LED lights are not on, nothing is on! I don’t know what to do . — Raeen

Solution: Hi Raeen. If others can call your number and hear your ringtone fine, that’s an indication that phone is on but the screen remains black. We can’t fix a bad screen by doing software troubleshooting so make sure that you have the phone checked or repaired. Better still, simply ask for a replacement if that’s still an option at this time.

Problem #5: How to recover files from Galaxy S5 SD card

Recently, I saved all my photos to my micro SD card. Today, when I was in my Gallery app, the Gallery app kept freezing and the app would shut down. I restarted my phone, and when it turned back on. I got a message saying “Blank SD card: SD card is blank or has unsupported files.”

Now when I go to settings–>storage, there’s an option to mount my SD card, but when I click it, it only tells me the same “Blank SD card” message.

I wasn’t using all of the memory on the SD card and I have about 1GB of internal storage space left as well. I’m not sure what the issue would be and I really want my files back.

Am I able to recover files from my SD card somehow? — Tina

Solution: Hi Tina. The “Blank SD card” message seems to be a generic error that suggests the device may be corrupted or not working. The best thing that you can do in this case is to unmount the SD card and insert it to another device like another smartphone or SD card reader. If the second device won’t read the SD card either, you can bet the card is gone.

File recovery in this situation depends on the cause of the malfunction. You may or may not be able to recover your files depending on the condition of the memory. We don’t support file recovery as it requires advanced software so try your luck by contacting firms advertising their services in Google.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S5 overheating after it got hardware damaged, won’t turn back on, other issues

Here’s another list of #GalaxyS5 issues we’ve collected over the past few days. If you sent us a request for assistance but are yet to see the issue published in this blog, keep watching for upcoming posts in this next few days.

For now, these are the specific topics that we cover in this material today:

  1. Galaxy S5 screen keeps flickering
  2. Galaxy S5 with Tracfone account can’t make outbound calls
  3. Galaxy S5 lags a lot after installing Android Marshmallow
  4. Galaxy S5 can’t send SMS
  5. Galaxy S5 charges but won’t turn back on
  6. Galaxy S5 freezes when typing | Galaxy S5 freezes randomly
  7. Cannot install update to Galaxy S5 when used in another network
  8. Galaxy S5 overheating after it got hardware damaged

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S5 screen keeps flickering

After receiving my second hand S5, after few months the lower part of the screen about one forth started to flicker in a much brighter light than the rest of the phone screen. I thought nothing of it at the time. However, what happened today was when the lower part started to flicker it was in a normal light and it’s as if the rest of the screen light had gotten darker( I mean i could have still read whatever was there). I decided to turn off my phone because I just guessed that it needed sometime (that maybe i’m just using it too much). Anyways, after about 15 to 30 mins i turned it back on. The light still flickered at the bottom, so decided to hit the screen. I did  and shortly after everything seemed fine (normal again). Unfortunately a few seconds after that the top part (the other 3 quarters) started to flash with a red light and the lower part(1 quarter ) flashed with a yellow light. Now the lights are flashing fast and i hurts my eyes to look at my phone. Please help me. — Krystaphel

Solution: Hi Krystaphel. Anytime a screen starts to behave abnormally, it’s almost always due to hardware malfunction. We don’t know the full history of your phone to say for certain if that’s the case but the description you provide here is consistent with a failing screen. To check if that’s the case, do a factory reset and see if that will change anything. If the screen behaves exactly after a factory reset, that’s a sign of a bad hardware. In this case, you need to send the phone in so the hardware can be repaired or replaced.

To factory reset your phone, kindly follow these steps:

  • Turn off your Samsung Galaxy S5.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

NOTE: Factory reset will delete all user data such as photos, videos, contacts, etc. Make sure that you back them up before proceeding.

Problem #2: Galaxy S5 with Tracfone account can’t make outbound calls

I have an unlocked Samsung Galaxy S5 from ATT GSM for use with a Tracfone account. I have installed the SIM provided by Tracfone and transferred my service and I can make outbound calls but I haven’t tested inbound yet. My account at Tracfone shows that my that the minutes, data and sms have all transfered to the new sim. I can get data via wifi, but there is no switch to turn mobile data on. I have looked in settings, notifications, quick notifications and every where else I can think of, but the switch doesn’t exist and the service is turned off. I have done a factory reset with no result. Do I need to go through that APN stuff with Tracfone? Bless you if you can help, thanks if you cant. — Gordon

Solution: Hi Gordon. In an ideal world, your phone is supposed to reconfigure all APN settings once you insert an active SIM card but if that didn’t happen, yes, you should work with Tracfone to fix the issue. There may be a provisioning issue that needs to be addressed on Tracfone’s end so make sure that you work with them to make their services work on your phone. There’s nothing a third party like us can do in this situation so the responsibility of making sure everything is working falls on your carrier’s shoulders.

Problem #3: Galaxy S5 lags a lot after installing Android Marshmallow

Hi. My name is James. I own an S5 and have had it for around 2 years now. It’s a great phone and I love it but when Samsung did updates a while ago it drastically slowed down the operating system. I currently have the 6.0.1 updated and I think I have come all the way from 4.0.1. Is there a way to speed the phone up? It seems to have a lot of lag. If you are texting it’s always letters behind. If you want to load a app like the camera or the internet it takes a while to load. It just has a lot of lag all the way around. Does any of this have anything to do with memory? I have a SD card in the system. Please let me know if you could help.        — Jamesbielamowicz

Solution: Hi Jamesbielamowicz. Although Samsung released a Marshmallow update for the Galaxy S5, there will be a noticeable slow down in terms of performance as this device was optimized for Android KitKat. The Galaxy S5’s hardware may run Marshmallow but at a much slower pace. This is the reason why a lot of S5 users who switched to Marshmallow are having problems. We have our own Galaxy S5 updated to Marshmallow ourselves and we can say that it’s become slower in its general performance compared to when it was running Lollipop. Marshmallow is best suited for newer and faster Samsung flagship devices like the S6 and S7 so yes, memory and processing power of the S5 can play a role when it comes to providing a smooth Marshmallow experience.

There are, of course, other reasons why an Android device can slow down after installing an update so we suggest that you do the basic stuff like wiping the cache partition, installing app and system updates, and factory reset to see a difference.

For reference, below are the steps on how to wipe the cache partition and factory reset in Galaxy S5.

How to wipe the cache partition in an S5

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

How to factory reset Galaxy S5

  • Turn off your Samsung Galaxy S5.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #4: Galaxy S5 can’t send SMS

Your Samsung Galaxy S5 Problems  columns have been very informative. I’ve looked for my issue, but haven’t seen it.

My Galaxy S5 updated to Lollipop 3 or 4 days ago. Since then, none of my text messages I’m trying to send will go. The only information I get is that my attempt to send has failed. Tonight I called my daughter and had her send me a text message, which I did receive. But the reply I tried to send once again failed. Attempts to resend failed.

I’ve gone into settings and checked the different options. I don’t believe anything changed there. I’ve restarted phone and also did a full power off and let it be before turning back on.

Any help you can provide will be greatly appreciated. Thanks for all your help. — Bonnie

Solution: Hi Bonnie. Make sure that you check the Message Center number. Something must have changed it. An incorrect Message Center number is one of the common reasons why a device can send outbound SMS. To check, follow these steps:

  • Press Messages.
  • Press the menu icon.
  • Press Settings.
  • Press Text messages.
  • Press Message center.
  • Key in the Message Center number and press OK.

A Message Center number is specific to a carrier. Make sure to get the correct number from your carrier before changing it.

If the phone has already the correct message center number configured, the next thing that you want to do is to delete the messaging app’s cache and data. Here’s how:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, click on an application.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.

If both these procedures fail to fix the problem, make sure to let your carrier know about it so they can help find a solution.

Problem #5: Galaxy S5 charges but won’t turn back on

Hi. My Samsung S5 battery drained down to 1% while on charge and in use so we turned the device off. Now it won’t turn back on or even show that the charger is plugged in. it is just totally dead now but gets hot if the charger is plugged in.

I took it to a phone repair shop and they put in a new battery and put it on charge. It shows on the screen that it’s on charge with a new battery in but it just stays at 0% and still won’t turn on even though we know it’s a fully charged battery (by checking in another phone). They say it’s the motherboard and that its unfixable. Is this right or could i get a new motherboard? Nobody has opened it up to look inside. Thanks in advance. — Kirstie

Solution: Hi Kirstie. It must be a motherboard problem, like what the service center found out. A power IC or integrated circuit may no longer be working causing the phone to simply heat up while charging, while not really completing the whole cycle of powering the entire system. A motherboard issue is an expensive repair procedure but does not give a 100% guarantee of working so we highly suggest that you get a phone replacement instead. We don’t want you to spend hundreds of dollars for a repair and parts replacement only to end up having a non-working device.

Problem #6: Galaxy S5 freezes when typing | Galaxy S5 freezes randomly

Hello. I came across your article while searching for problems with my phone. My phone tends for freeze up/lag a lot in the last month.

It lags when:

-My phone is locked and I hit the power or home button. The screen quickly flashes on and off, and will stay dark until a minute or two later when it finally releases itself and then I can use the phone again.

-When I’m texting. The screen freezes and can’t type anything. After a few moments the screen goes black. I hit the power/home button and everything works again.

-I’ll be randomly using the phone, and then the phone freezes and like the previous post, have to wait until the freeze/lags releases the phone before I can use it again.

Note:

– The freezing/lagging happens randomly. It can happen after 6 hours of usage, or after 5 minutes after powering up my phone.

Is there a way to isolate the problem and figure out what is causing this? Thanks! — Andrew

Solution: Hi Andrew. Your situation can be caused by a number of things, including a possible hardware malfunction so you must be a series of software troubleshooting to narrow down the causes.

The first thing that you must do is to check if the system cache is corrupted or outdated. You can do that by wiping the cache partition (steps provided above).

If the cache is okay, or that the problem continues after clearing the cache partition, you also need to verify if a third party app is causing the trouble. To do that, you must boot the phone to safe mode and observe the phone for at least 24 hours. Here are the steps on how to restart your S5 to safe mode:

  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Instability problems can sometimes be caused by other apps simply because they are incompatible with the current operating system version. Make sure that you only install compatible apps. Try to uninstall those that you are unsure of. Old or outdated apps built years before may no longer run properly with new Android updates so go over your list of apps and try uninstall old ones. You will usually know if an app is problematic by checking reviews posted by other users. Try to visit the installation page of your apps in Google Play Store and see if a developer has indicated that such app is not compatible with the OS running on your device. Of course, you can also check the reviews to see what others are saying about it. Keep in mind that there’s no way to know what is causing a problem like yours so you must invest time and effort in getting down to the bottom of the issue.

Factory reset is a drastic but effective solution for everything that’s firmware or operating system related. However, it may not work if the problem is due to an app that you missed to check, or if the issue is hardware in nature. If you do a factory reset, make sure that you observe how the phone works for a day without installing anything. This will allow you to determine if the problem returns while the slate is clean. If it does, then that’s an indication of a hardware issue.

It can be a battery problem too so before sending the phone to Samsung for repair or replacement, make sure that you try a new battery first.

Problem #7: Cannot install update to Galaxy S5 when used in another network

Hi. My mom gave me her Samsung S5. She was with Telus and I’m with Fido so she paid to have it unlocked. The phone worked perfectly fine with Telus. When I put the Fido SIM card in and reset the phone to factory settings, it won’t update. It says it’s already up-to-date. it turns off on me and turns back on saying SIM card not detected. When I turn it off and back on sometimes I get the Fido service bar back, but not very often recently does that work. When the Fido service is connected to phone and detecting SIM card, it only texts; it won’t make calls and it says it’s out of service area. It won’t call voicemail box either says, Ontario. I’m in Alberta Canada. Any help would be great.

I’m wondering if I put a Telus sim card in and update the phone through that service would it work. Any help would be greatly appreciated. Thank you. — Dylan

Solution: Hi Dylan. First of all, OTA (over-the-air) update won’t work if you use an unlocked phone (like your Telus S5) in another network (like Fido). Carriers only release updates to devices actively registered on their network and using their provided software. Since the software in your phone is still a Telus one, Fido won’t release an update for it because their current software version is incompatible with what’s on your phone. If you want to check for updates, try inserting a Telus SIM card on it and see if you can install updates that way.

Secondly, even if your phone has been unlocked, it doesn’t’ always mean that all features will work with another network. Make sure that you check with Fido why some functionalities you mention here are not working. It’s possible that the software running on the device, which is from Telus, does not work when the phone is connected to another network.

Problem #8: Galaxy S5 overheating after it got hardware damaged

Hey Thedroidguy!

I have a Samsung S5. I placed it in my back pocket and somehow it got hardware damage. The SD card slot had been bent and the damage is visible in the back cover. The damage is visible in the top right part of the SD card slot (middle of the phone) though there is no damage to the front of the phone or the screen.

When this happened, the phone started heating up alot. I didn’t think it was much of an issue though while it was heated up the phone didn’t turn on. So I thought it was just dead. I noticed that most of the heat comes from the middle part of the phone right under where the bent part is.

I have removed the SD card using screwdrivers to pry it out (though the SD card slot didn’t take any further damage). I have tried to remove the battery and reinsert it, try a different charger, also try a different battery. I tried to charge it for 20 minutes but that only caused it to heat up.

Also, I have done the hold the power button for a minute to discharge the RAM but that didn’t work. I have taken out the SD card and the SIM card.

I hope you guys can help me. Thank you for taking the time to read this letter. Sincerely. — Arthur

Solution: Hi Arthur. Hardware damage, whether due to accidental drop, water exposure, or heat, can cause serious problems. Oftentimes, damage to the motherboard and other parts are permanent so you can’t hope for some software magic tricks to fix it. If the overheating issue started right after you removed your phone from your pocket, it’s possible that other components in the motherboard may also be damaged at this time. The best course of action that you can take is to have the phone checked by Samsung or an independent service center so the extent of the damage can be assessed. Our blog does not provide hardware troubleshooting and solutions so if you are intent on checking the hardware yourself, try to look for other websites that can give you what you need.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S5 reboots on its own when battery level is low, keeps getting corrupted, other issues

Hello Android community! We bring you another list of #GalaxyS5 issues we’ve collected during the past few weeks. If you can’t find the solutions you’re looking for, don’t forget to visit previously published posts in this link.

  1. Galaxy S5 reboots on its own when battery level is low
  2. Unable to type anything on Galaxy S5
  3. Accidentally dropped Galaxy S5 won’t turn on
  4. Galaxy S5 keeps getting corrupted
  5. Galaxy S5 screen showing white static line
  6. Galaxy S5 won’t connect to 3G network

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S5 reboots on its own when battery level is low

Hello. I have an Android phone Samsung Galaxy S5 for at least 2 years and only recently I started having issues with it. 6 months ago I have changed my battery because it bulged and inflated and looked like my screen was about to burst like a scene from Alien movie. However, only 1 week ago it started acting weird, mostly after some updates that I decided lately (after they auto-updated) to return them to factory settings and disable them (ex: ANT- radio service or remote TV guide and so on), than, my phone acted really weird. It started to turn off at 14% battery and never wanted to go turn on, unless I had the power cord on. So I left it to power up until green light showed it was fully charged.

After 8 hours passed and almost midnight I decided to listen to some music and it was at 56% battery (I never used the phone in those 8 hours since recharging, not even wi-fi was turned on, or screen brightness), and it started to turn off. After multiple turn on, the battery percentage was less then what I thought it was, like 3% loss every turn off and turn on, while the temperature of the phone nearly skyrocketed, i could barely hold it in my hands.

I followed thru all the tips and steps on this page to see if i can troubleshoot, soft reset, disable apps and lastly i did a factory reset. I never installed other apps i used to have before i factory reset it, and updated the important ones like Samsung services, Samsung accs, and google accs and services as they were necessary. It worked well for 2 days, even let the phone reach 2-3 % battery left and then recharging it, but it started turning off at 49%, 26%, 25% again for no reason.

I suspected i took a phone virus, but i can’t check, and since i factory reset it, it shouldn’t have been possible, but now i am out of troubleshooting steps or ideas on how to fix it. — Emil

Solution: Hi Emil. We suggest that you retrain the operating system first so it detects battery level correctly. This process is called battery calibration. If you haven’t done it  yet, here’s how to calibrate your battery:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

If the problem won’t go away, the next thing that you can try is to flash a stock firmware. Flashing or installing official firmware is an effective way to remove malware. If you suspect that the phone has been infected by a malware, make sure that you this step. If you haven’t tried flashing before, use Google to search for guide on how to do it. Keep in mind that flashing, if not done properly, can cause severe boot problems. Make sure to follow the steps and that you use the correct firmware for your phone model. Using an incorrect firmware can cause boot loop issue so make sure you have the right one before proceeding.

Problem #2: Unable to type anything on Galaxy S5

My Galaxy S5 recently began blocking any text entry. I can not type text into any field i.e. passwords, text messaging, Google search, Calendar, etc. I found that if I restart my phone, I can enter text as I could until the other day. However, as soon as my screen goes black (receiving and accepting phone call and placing phone to ear, locking phone, allowing screen to shut off from any action) and I reactivate the screen, I can no longer enter text into any field.

I have tried turning it off and on (temporary fix until I shut off the screen). I have removed the battery, SIM card, and SD Card; reinstalled. I have adjusted my Samsung Keyboard settings as well as reset my Samsung Keyboard.

Also, I have tried downloading a 3rd party keyboard from Google Play. I still have the same issues. I have not tried a factory reset yet, but it is on my list of things to try when I have more time. I accept the fact this phone has been in service for the last 3 years, and is well past it’s prime. I am curious to know if there is a fix to this issues so I can continue to use the phone until I can get a new one. Thank you. — Jason

Solution: Hi Jason. We haven’t seen this issue anywhere so it may be an isolated case brought about by something unique in your phone. It can be caused by an unknown software bug, or by a third party app that’s not compatible with the software.

To check, we suggest that you do a cache partition wipe first. Wiping the cache partition refreshes the system cache, which in turn can fix bugs. Here’s how it’s done:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If refreshing the system cache won’t work, the next troubleshooting steps that you can try is to restart the phone to safe mode. You need to do this since there’s a chance that  a third party app is causing the problem. Safe mode in itself is not a solution but a means to check if one of the third party apps is to blame. If the problem won’t occur while in safe mode, that’s a confirmation of our hunch that one of the apps is causing the trouble. Here’s how to do it:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.
  5. Observe the phone for a few hours so you can replicate the issue.

If wiping the cache partition or booting to safe mode won’t help, you must do a factory reset. Make sure to back your important files up before doing it. Here are the steps:

  1. Turn off your Samsung Galaxy S5.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #3: Accidentally dropped Galaxy S5 won’t turn on

We are about to upgrade our Galaxy s5s in the next month. Normally this wouldn’t be a problem, however, I work for Uber and after a bad drive my husband and I downloaded the life360 app so he can track where I am if there is some kind of problem.

Last weekend he was out with a friend. His phone asked to update and he has been the type of person to always update when it asks and will jump my case because I don’t ever update. While it was updating he accidentally dropped it. But the fall was only a 5-inch fall from his hand to a table. Also at that time the phone has a protective case on it as well as his screen is covered too. My son says that my husband also tried to charge his phone with a friend’s charger. The update was almost done and his phone screen went to a Samsung screen and on the top right it said rebooting. If we tried to mess with the phone at this point it would flash a quick screen to visit a site (but we didn’t get to read what site since this screen would disappear very quickly) and it would jump back to the screen saying it’s rebooting.

I took the battery out and put it back in and it would continue with the reboot screen again. Now the phone won’t turn on at all. I have put other batteries in it that I know is fully charged and nothing. I’ve taken the battery out and held the power button for 30 seconds and nothing. I have used the original power cord and plugged in to my laptop. When it was plugged into my laptop I pressed the power button and it will vibrate. The screen doesn’t come on the colored notification light doesn’t flash, but it will still vibrate.

Please help me if you can. Should we for now or not update or phones when asked? — Jennifer

Solution: Hi Jennifer. There’s very little that we can do to try and fix an issue like this. The only thing that we can suggest is to see if the phone can start in other modes so you can do a follow up troubleshooting. If the phone remains unresponsive to different hardware button combinations, the next step in the troubleshooting ladder should be repair.

System updates are released for a reason so make sure that you install them if they become available. Updates don’t just contain enhancements but also patches to known bugs. We can’t see any why you won’t install them.

For reference, here are the exact steps on how to boot your phone to other modes as well their respective follow up troubleshooting:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem #4: Galaxy S5 keeps getting corrupted

I have a Samsung Galaxy S5. Apps are continuously crashing and a screen pops up stating, “You recently turned off location services for Google. Would you like to turn it back on?”

Now I can’t open the built-in Internet app. I’m really getting sick of factory resets. I just got my picture folders organized from the last reset 6 months ago! I can’t install security updates & there’s always something going on from viruses. I pay for Nortons & they continue to let viruses cause these problems.

I’m not downloading smut, clicking ads, or accepting unknown sources, so I don’t know why my phone keeps getting corrupted. Samsung tells me to send it in for software reconfiguration & Verizon wants me to just buy a new phone.

This phone has performed great for my needs in a cell phone. I just want to know why all of these problems started when new phones with newer software came out? — Qp4life09

Solution: Hi Qp4life09. Smartphones can start showing signs of aging after a few years and they’re not exactly designed to last forever. Performance degradation is subjective and depends on how a user uses his or her device. For some, one year may be long enough while others, like our own Galaxy S3, has been around for over  4 years now. If your S5 keeps getting corrupted, it may not necessarily be due to malware infection. The longer you use your device, the higher the chance that its Nand chip, or internal storage device can get corrupted. There’s no direct way to check the true status of your phone’s storage device but the general rule is, if it’s been around and is now showing problems, it’s probably high time for an upgrade. If you don’t want that, then you should stop complaining about having to factory reset as that is the most effective way to fix issues in an old phone.

Problem #5: Galaxy S5 screen showing white static line

When I start up my phone I get the white static screen. I can hear the startup and when it’s done loading I can get into the phone but after awhile of using it, it will start freezing and when I power off I get half screens. I have taken it in to a Roger Centre and they hooked it up to their computer and it says no hardware issues found. I tried formatting the phone going back to Lollipop and then updating to Marshmallow again but still same problem.

I also had them look to see if the cables were all ok and they seem to be. I’m at a loss with what to try next. Any suggestions I’d greatly appreciate. Thanks. — Jennifer

Solution: Hi Jennifer. Looks to us you have a hardware issue but if your carrier’s technicians said there’s none, then you should send it to Samsung so it can also be checked or replaced.

Before you send in though, make sure that you do the basic software troubleshooting such as wiping the cache partition, observing in safe mode, and factory reset. These three procedures should help you determine if the problem is caused by software or not. Make sure to observe how your phone works after a factory reset. If the same symptoms are present after wiping the phone with factory reset (without apps and updates), you can assume that bad hardware is to blame. Factory reset will revert all software settings to their defaults, thus effectively eliminating any glitch that may have developed after you installed your apps and after installing updates. Because factory state software is generally bug free and known to work, there’s no reason for the phone to malfunction, at least software-wise. If the white static screen continues, that may be a sign of a bad screen assembly.

You can’t obviously fix a hardware problem with a software tweak so you want to let a professional handle the matter for you.

Problem #6: Galaxy S5 won’t connect to 3G network

I have Samsung Galaxy S5 AT&T variant. I have been using it since last two years and it worked fine on 3G as well as 2G on other career its unlocked for all. Suddenly, it stopped working on 3G and was only accepting edge/2G as network. I tried forcing it wcdma using testing code from dial pad, upon which it showed no service, whereas beside this i had a S5 which was having full service on same network 3G. I tried switching multiple networks and SIM cards and my phone works only on 2G, regardless of manual activation and APN settings for all networks i tried. i have Lollipop 5.0.1 OS. — Umerclever

Solution: Hi Umerclever. Try to install the latest update for the operating system to see if it will any difference. If possible, you can also try to flash older firmware on the device to see if it will fix the problem. There’s a chance that the current modem firmware may not be updated and is causing the problem.

Keep in mind that an issue like this can be account-related as well. Your carrier may have made some changes that prevents your account to connect to 2G network only. Try inserting your SIM card to another S5 to see if can connect to 3G.

One other reason for this problem can be a defective phone antenna. If there’s no account or network issue, consider a phone replacement.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S5 unable to install Snapchat, other app issues

Snapchat

Here’s another post of #GalaxyS5 app-related problems for you today. For those who are new to our site, don’t forget to visit other similar posts we published in the past.

In the meantime, these are the 7 particular topics we’re dealing in this article:

  1. Galaxy S5 unable to install Snapchat
  2. Multiple Galaxy S5 apps missing after installation
  3. Galaxy S5 apps keep freezing
  4. Galaxy S5 contacts deleted after an update
  5. How to get OTA update for AT&T Galaxy S5
  6. How to update AT&T Galaxy S5 to Lollipop
  7. Galaxy S5 date and time keeps changing

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy S5 unable to install Snapchat

When I click on the SnapChat app it takes me to an Internet page and says this message:  “Supported Android Devices. Snapchat supports Android 4.1 and up. For the best experience, please update your Android device to the latest firmware and download the latest version of Snapchat?.

Please note: Some Snapchatters on Samsung Galaxy devices running 5.0 Lollipop are experiencing issues on the latest version of Snapchat ?. If you are experiencing a similar issue please try updating your device and then logging into Snapchat.”

I have no updates showing on my phone and I have uninstalled it and downloaded it again and I still can’t get in the app. — Cerys

Solution: Hi Cerys. We’ve encountered this same exact issues in other Android forums so we know that this is not isolated to your device. The problem is actually coming from the app itself. We’ve been raising questions to Snapchat developer team about this but we never heard from them. Basically, the app is not compatible with some Android operating system versions like the one running on your device. This is a Samsung or Google issue but rather a problem that must be fixed by Snapchat team. We don’t recommend that you contact them as they don’t seem to care enough about this error at this time. We do hope that they can release a patch to eventually take care of the problem soon.

Problem #2: Multiple Galaxy S5 apps missing after installation

I have been using a third party app called Allvoi (VOIP app). For sometime it hangs while registering. So I decided to uninstall and then install it again. I tried doing the same. Now in Google Play Store, the app is shown as installed. But it does not appear anywhere (not in application manager also). I noticed same thing is happening with Talking Tom Cat, Yahoo Weather, CNN and WordWeb also. These apps are show as installed, but do not appear anywhere. It will be great help if you can let me know how to resolve the issue. — ParthaBorah

Solution: Hi ParthaBorah. If there are more than 2 apps showing the same problematic behavior in your phone, the issue might be coming from a corrupted system cache or firmware. To fix that, you must first wipe the cache partition and do a follow up with factory reset if nothing changes. For reference, here are the steps on how to do them:

How to wipe the cache partition of a Galaxy S5

  • Turn the phone off.
  • Press and hold the following buttons together: Power, Volume Up and Home.
  • Release the buttons once the Android system recovery menu appears.
  • Use the Volume buttons to navigate to Wipe Cache Partition option.
  • Press the Power button to confirm selection.
  • Select Reboot System Now option after deleting the cache. Wait for the phone to reboot.

How to perform a factory reset on a Galaxy S5

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

Problem #3: Galaxy S5 apps keep freezing

For several months now, my lock screen has been freezing when I try to unlock my phone. The screen comes on, but the phone doesn’t recognize that I’m trying to unlock it. I originally had the fingerprint scanner but it kept freezing,  so I switched to the pattern unlock (seems worse, honestly). It tends to happen at least a couple times a day and is really frustrating. I wiped the phone cache as well as the cache partition but it didn’t help. I tried switching to the Google Now Launcher (especially because I kept getting those stupid “touch wiz home has stopped working”)  error messages.  I was also having issues with the keyboard freezing, but  that seems to have mostly resolved since I switched to SwiftKey, but is sometimes still laggy when I first start typing. I have disabled almost all of the bloatware and don’t have any sketchy apps downloaded on my phone….I have more than enough extra memory and a high quality SD card. I switched to a larger capacity SD card to see if it would help, but it didn’t . — Sarah

Solution: Hi Sarah. Slow performance issues can caused by corrupted cache or operating system. Since you have tried to delete the cache partition, we suggest you try to do a factory reset to see a difference.

Keep in mind that poorly coded third party apps can also affect how other apps work. Once you have factory reset the phone, leave it at that state for at least 24 hours (without installing third party apps) so you can further narrow down the potential causes. You also want to remove the SD card to see if that’s causing the lag as well.

Problem #4: Galaxy S5 contacts deleted after an update

I upgraded to the new update as prompted to do so and my contact list has gone. I have taken out the battery and restarted the phone, held the home screen and volume and power button ‘wiping the cache’ whilst rebooting and nothing and have also tried ‘clearing cache’ and ‘clear data’ in my contacts storage but still nothing. Please help as I have NO contacts. I don’t want to restart factory settings as I will loose everything on my phone, is there no other way? Or can I not reinstall the old update? — Cheryl

Solution: Hi Cheryl. If that update was provided by your wireless carrier, there’s no way you can downgrade the firmware unless you’re willing to root the phone prior to installing a custom ROM. Also, recovery of your contacts is out of the question unless you have them duplicated somewhere. Doing a factory reset will not bring the contacts back and will not accomplish anything other than probably clear out some minor bugs in the system.

What you can do from now on is to ensure that all your important files like photos, videos, contacts, etc are backed up in another device to prevent losing them again. Flash drives like the one in your phone or SD card are still not 100% reliable and they can become corrupted anytime. Don’t take the risk of losing your files by not duplicating them. We seldom hear an issue like yours but they do happen so moving forward, make sure that all your digital valuables are kept safe.

Problem #5: How to get OTA update for AT&T Galaxy S5

I’m writing to share with you an additional, little-known solution I found today to the Galaxy S5 not upgrading to Lollipop. I’ve seen a lot of droid users asking about this issue  & wanted to share the solution that worked for me.

I had been trying to upgrade since the release came out in October 2015, and every time I would receive an error message that either I did not have enough space or just simply ‘unable to install’. I went through numerous troubleshooting tips like clearing the cache, moving things to the SD card. None of it worked. I went to the AT&T Support Center just before Christmas and walked out after waiting in line over an hour. Every time I called support, no one was any help and some of them weren’t even aware of the issue!

Well today I decided to try again. Called AT&T and by a great stroke of luck the support guy knew exactly what I was talking about. In fact, he had the same issue with his S5 and immediately told me what to do:

It’s the sim card. If your sim card’s last digit is an 8, then it won’t let your phone update to lollipop. I didn’t ask him for specific details as to why, but he highly suggested I replace the sim card and try again. I immediately went to AT&T, got the sim card replaced, and viola! Perfect.

Just wanted to share this tid bit. Thanks! — Angela

Solution: Hi Angela. Thank you for sharing this tip. Carriers use limited server bandwidth or capacity when rolling out updates for their customers so they usually do them in batches. Scheduling schemes when updates are released vary by carriers as well and it’s good to know that a simple tip from your carrier’s technical group helped you. This scheme may change though at a later date so that other users (another batch) can avail of the updates. So we don’t see this as a permanent way to update an AT&T device because obviously not everyone can simply replace their SIM cards to something that ends with a digit “8”. We welcome this tip though. Thank you very much. We’re glad to have found an effective workaround to share to Android community. For AT&T users who can’t wait for their turn to update their device, do this.

Problem #6: How to update AT&T Galaxy S5 to Lollipop

I’m having a problem with my AT&T Samsung Galaxy S5. My operating system is quite old, and I wish to update it to 5.0 Lollipop. However, I live in Canada and use Speakout as my carrier. My phone on the other hand, is an AT&T Galaxy S5. From what I gathered on the Internet, AT&T won’t let you update unless you are on their network or at least in the US. Every time I go to the check for software update setting, it says “no update found” and “wait for 24 hours”. How can I bypass this issue? I would prefer not flashing the device, but I will if I have to. — Daniel

Solution: Hi Daniel. Your Galaxy S5 runs an Android version that can only update itself when it detects an AT&T SIM card. Of course, you also need to be connected to their network to do that so getting an over-the-air update in Canada is impossible. Your only way to get Lollipop on that device is by manually flashing it.

Problem #7: Galaxy S5 date and time keeps changing

Every time I boot this phone (which I got new under two months ago), the settings change from the date and time and time zone being provided by network to not being so. Shortly after every restart, a message pops up that brings this to my attention (though I don’t recall the exact wording of that message). I know how to change those settings back easily enough, but it also doesn’t seem like I should have to. I guess I have to admit this isn’t the biggest deal in the world…but it is annoying. Ideas? — Sonny

Solution: Hi Sonny. We’ve encountered an issue like this in other phone models before and there seems to be no pattern that we recognized as to what might be its true cause. As a workaround, try to avoid enabling “Automatic date and time” and “Automatic time zone” and manually setting date and time instead. You can also try to wipe the cache partition and do a factory reset to see if there’s a cache or firmware bug behind this annoying issue.

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S5 camera takes blurry photos, other issues

S5

Millions of #GalaxyS5 devices are still in active usage at this time so it’s not surprising to receive both common and uncommon reports of issues from Android community. Below are some of them that we’ve compiled over the past month. We are planning to publish more in the coming weeks to address other issues not discussed here.

  1. Galaxy S5 mini unable to update S Health app
  2. Galaxy S5 won’t turn on after installing an update
  3. Galaxy S5 camera takes blurry photos
  4. Corrupted photos and videos on Galaxy S5
  5. Multiple Issues after dropping Galaxy S5
  6. Galaxy S5 touchscreen not working

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy S5 mini unable to update S Health app

Samsung S5 mini.

S Health> tap to get started>S Health needs to be updated… [it just completed an update, btw, and now requires another– EVERYTIME I clear cache & info & reinstall– first install goes fine, immediately requires another, and I get:]>ok>update>accept and download>[waiting> installing]>Error Installation failed, Try later.(-11)

Click ok, repeat. ad infinitum

Initially cleared cache & info/ reinstalled dt general lag time and S Health will not open at all/ freezes phone. Version 4.4.2

I have another S5 mini on 4.4.4 (which cannot be unlocked/ activated) whose S Health works fine– my $300 pedometer! — Julie

Solution: Hi Julie. Please boot the phone in safe mode before installing any update. This will help you determine if a third party app is causing the problem. Just follow these steps:

  • Turn off the phone completely.
  • Press and hold the Power key.
  • Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  • The phone will restart but keep the Volume Down button pressed.
  • Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  • You may now release the Volume Down button.

If the issue fails to occur while in safe mode and you can install the update normally, make sure to uninstall apps (starting from the recently installed ones) until you have eliminated the cause.

Proceed to factory reset if nothing changes. Here’s how:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem #2: Galaxy S5 won’t turn on after installing an update

I have a Samsung Galaxy S5. One morning I woke up to it suddenly upgrading (without me accepting anything). I let it finish and then went to power on my phone. But it wouldn’t go pass the Samsung logo. It kept happening (bootloop) so I took out the battery and put it back in. Ever since I did that it won’t come on at all. It’s been 2 days!  I was wondering if it was an issue with the power button but it doesn’t even show that it’s charging when plugged in (even though it was on 90%). I took it to a phone repair shop but they said it’s still unresponsive.

What do you advise? Please help!!

Thanks a bunch. — Neefy

Solution: Hi Neefy. If a phone repair shop is unable to revive the phone at this time, that means that the hardware must have taken a hit that permanently took a component down. We can’t be certain what this “hit” might be as we can’t physically check the phone. The update might have corrupted a driver or the operating system causing one or more hardware components in an error state. Honestly, there’s virtually nothing that we can tell to fix the issue. Try bringing the phone to Samsung store (if possible) and let them check it instead.

Problem #3: Galaxy S5 camera takes blurry photos

Two days ago, my camera just stopped focusing and it was all blurry. At school that day, my camera worked fine, but when i got home i saw that image was very blurry. However, I can take pictures up close. When i put an object very close to the camera, then it works okay. I tried to boot my phone to safe mode to see if any apps i installed were causing the trouble. But my camera still didn’t work. I uninstalled the app 360 camera (something like that) because i wanted to make sure that it wasn’t an issue. I really don’t know what to do.

Is it a software problem? I don’t know if it matters but i broke glass on my camera couple of months ago, but I got it fixed. It probably doesn’t help, but i just wanted to throw it out there. Hope you can help. — Dunja

Solution: Hi Dunja. There are a few things to consider when dealing with blurry camera issues. Firstly, you have to make sure that the lens is not dirty or blocked by dirt. The glass covering must also be clear at all times to ensure a good capture.

Secondly, make sure to use tap to focus feature to manually tell the camera which one to prioritize as the subject. It’s not unheard of sometimes that an S5 camera may focus on the background instead of the subject, which then results to blurry images.

Thirdly, make sure that photos taken in low light conditions are not affected by blue due to your shaky hands. The phone’s camera sensor usually takes longer time to focus in low light conditions so if you are not careful, a shakey hand will most likely result to blurry photos.

Finally, try to delete the camera apps’ cache and data to see the difference. Sometimes, a corrupted cache or data can lead to app issues. Here’s what you must do:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Choose the name of the app that has been going rogue.
  • From there, you will see the Clear Cache and Clear Data buttons.

Doing a factory reset won’t hurt either. Do it only as a last resort.

Problem #4: Corrupted photos and videos on Galaxy S5

Hello, yesterday I took some pictures on my phone & I was able to view them well. Then they suddenly started to appear as grey rectangles of different shades. Some appear with a photo icon with an exclamation mark on it. Some come out fine, some with the rectangles, some with the exclamation marks. Most of them appear fine in the scroll bar at the bottom of the gallery app but I click on them to view them. Either of the above happens. The responses are consistent with each picture. (Picture A always has the same response, picture B always has the same response. They don’t switch). Videos started acting funny also. I took two the played fine then later I got unable to play message. Do you know what the solution is? Thanks. — Aziz

Solution: Hi Aziz. Try backing your photos and videos to a computer or another device and see if they are okay. If you’ll be unable to view them normally on another device, that means that they must have been corrupted for some reason. Unfortunately, there’s nothing that you can do to retrieve them in normal state if files have been corrupted.

Problem #5: Multiple Issues after dropping Galaxy S5

Cracked screen from drop months ago. Black screen, flickers when home key or power key pushed. At time I can see the colors, other times just blank sort of white lines, sometimes nothing. I can hear everything, receive everything. Takes several tries, but screen will come back eventually. In EASY mode now calendar won’t show added events. However when I add an event it shows “event created” but nothing shows up on calendar. I’m sure there was a moisture issue, but putting in rice helped. But after I got it wet  possibly ( fell in bathroom sink) that is when screen issue began. Before this it would also display one particular album cover for most songs, but I may have resolved this issue. Found that any issues need to be done when in STANDARD mode vs. EASY mode. Thank you very much for your help. — Rochelle

Solution: Hi Rochelle. If issues started appearing after a drop, that means that you’re dealing with hardware issue here. You need to have the phone cleaned and repaired by Samsung to hopefully get it back to its normal working order. Our blog only provides software troubleshooting so please look for other online resources if you want to fix the hardware issue yourself.

Problem #6: Galaxy S5 touchscreen not working

Hi I got my S5 from Amazon about 4 weeks ago (to replace an S3) and I waited until I could get to the ATT store for help to get my data and SIM card transferred and so forth. Oh and they installed an Armour Tech Screen Protector. When I got home I noticed that I could not “swipe” the screen to unlock. After a few tries I did make it open and I sent a couple of messages and installed my email app and I put it aside. 

I think that was the last time it opened for me. Since then I can’t get it to “unlock” even though I’ve unplugged and reconnected the battery. It also won’t turn off (pushing the side button I can get the turn off menu but I can’t get any options to engage). — Elma

Solution: Hi Elma. The issue may be the screen protector. Try removing it and see if you can regain the sensitivity of the touchscreen. If you can’t do it, let AT&T guys do the job for you. Sometimes, screen protectors can greatly diminish touchscreen responsiveness so it’s good to start there.

If removing the screen protector won’t change anything, perform a master reset by following the steps above.

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S5 turns on but won’t boot past start screen, apps won’t load, other issues

Here is another post for more #GalaxyS5 issues taken from mails of some members of our community. This article addresses 7 more S5 problems but if you want to look for more problems and solutions for the S5 in our site, please follow this link.

Below are the topics covered in this post:

  1. Galaxy S5 screen flickering when it’s about to sleep
  2. Galaxy S5 turns on but won’t boot past start screen
  3. Galaxy S5 keeps crashing, apps won’t load
  4. Galaxy S5 slow performance issue, apps are slow to load
  5. Galaxy S5 won’t turn back on after watching a movie
  6. Galaxy S5 won’t charge, won’t power back on
  7. Galaxy S5 losing storage space fast after installing Android Marshmallow

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S5 screen flickering when it’s about to sleep

Hi, I have just recently encountered a few problems with my phones screen. It started about a week ago and it is really beginning to worry me. Really hope you could help me out on this. Listed the problems below.

When locking the phone, the bottom of the screen will have a few bars of horizontal green lines flickering. When the phone is about to sleep due to inactivity, the whole screen will have bars of horizontal green lines flickering. Sometimes on the screen, there will be an obvious difference between the top half and bottom half of the screen. The top half will be brighter and the bottom half is slightly darker and there will be an obvious line diving the two. Really worried about this and would appreciate your advice on this. Thank you! — Samantha

Solution: Hi Samantha. There’s no known software glitch that can cause the problem you describe here so it must only be a bad screen. If you dropped the phone before or exposed it to water, this might be the result of any of them. If you want to confirm that it’s not a software problem, consider wiping the phone clean by doing a factory reset. If nothing changes immediately after performing the reset, that’s proof enough that bad screen is to blame. To fix it, you must have the screen replaced.

For reference, here are the steps on how to do a factory reset:

  1. Turn off your Samsung Galaxy S5.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

NOTE: Factory reset will erase everything stored in the phone’s internal storage device. Make sure that you create a backup of your files before doing it.

Problem #2: Galaxy S5 turns on but won’t boot past start screen

My husband’s Samsung Galaxy S5 froze while he was on Facebook and then turned off. It would not turn back on. The battery itself is good but it can’t be charged either while it is in his phone. I charged it with my phone. I still could not turn it on but I was able to start it up with power, home and volume up button. I cleared the cache partition and do a factory reset. Then I tried to reboot the system and nothing is happening. Only a short vibrate every couple of seconds (reminded me of a heartbeat :)).

I even tried to start it in safe mode but with the same results.

Also, my husband said that Facebook did an update about an hour or so before it died. Could the update have corrupted the phones software? Thank you for your advice upfront. — Mpbair

Solution: Hi Mpbair. We don’t think an update for Facebook app can cause this kind of problem. There must be another reason why the phone no longer boots up normally. If you can boot it to Odin or Download mode, we recommend that you try to flash its bootloader first to see a difference. For this procedure, you need to have a computer so you can install Odin app to it. Odin is a special software tool needed to install updates or an operating system to a Samsung device. If you haven’t heard of Odin or flashing before, make sure that you do some reading about them before attempting to modify your phone’s software. XDA Forums is a good place to start.

Flashing is a risky procedure and can cause temporary or permanent damage to your phone’s software environment.

We don’t usually recommend modifying official software but since there’s nothing much that you can do in this case, we will say go ahead.

Once you’re confident that you can do the flashing procedure, start downloading the necessary or compatible Odin version for your phone in your computer. You also need to have the latest Samsung drivers for mobile phones installed so try to look that up as well.

Then, when the tool is ready, head over to Sammobile site and look for the correct firmware for your phone. Here’s the rest of things that you then need to do:

  1. Look for the correct firmware for your phone model and download it. Make sure that select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

If flashing the bootloader won’t work, consider flashing the firmware you have instead as that may fix the problem as well. The steps should be similar to the ones above so, again, do some research before you commit to doing it.

Problem #3: Galaxy S5 keeps crashing, apps won’t load

Hi. I’m hoping you can help me. I have had a lot of problems with my phone lately. I am on my second one as the first one died. The battery performance was just so bad I could no longer use it.

The second one has also had issues. I have had to do a factory reset on several occasions. It has turned itself off when I have been using an application and then when it turned back on I had messages saying google.com.apps etc etc and the phone would not work.

After the latest factory reset it now says package installer has stopped working. It won’t run a lot of the apps on my phone e.g. camera as well as some that I have installed myself. I have tried further factory resets but this one seemingly won’t go away. Is there anything I can do to sort this out?

Thanks in anticipation. — Paul

Solution: Hi Paul. If several factory reset instances did not improve the situation at all, there must be a hardware issue behind the trouble. Factory reset forces the phone to return all software settings to their defaults, effectively removing any glitch or bugs that may had been introduced in the course of usage since unboxing or the last factory reset. If your phone behaves exactly the same after a factory reset, that means that the procedure does not address the problem at all.

Although we’re quite confident that there’s a hardware problem causing your trouble,  you can do one more software troubleshooting to see if it will make a difference. The procedure is called flashing and requires a computer to do it. Providing the exact steps is beyond the scope of this article so you must do some research to get a good guide somewhere. A good flashing guide should give you all the steps you need to do as well as links where to download Odin software and firmware from. A popular repository of Samsung firmware is a site called Sammobile. Make sure that you get the correct firmware for your specific phone model. Using an incorrect firmware version can cause complications.

Remember, if flashing stock firmware won’t solve your problem, send the phone in.

Problem #4: Galaxy S5 slow performance issue, apps are slow to load

Hi. I own a Galaxy S5 which I have had for about two and a half years. In the last month or so it has started acting up. The first issue was that the battery was draining really quickly so I bought a new battery… but the problem continued. So I bought a portable power pack so that I could charge it on the go.

But since then other problems have developed… mostly the biggest problem is that it seems to temporarily freeze when I’m trying to do anything. For example, If I’m typing a text, I’ll type a letter and nothing seems to happen. So I’ll type it again and then suddenly both letters appear. Also I have this lag when I’m trying to close and open screens… It’s driving me crazy!

I went through and closed all apps as it was suggested to me that this might be slowing my phone down. I also tried turning off wifi, location and bluetooth, although it worked fine with all these things open prior to recently. Anyway this didn’t fix the problem. I also tried shutting down and restarting.

I would be very appreciative of any help you could suggest.

Thank You. — Sue

Solution: Hi Sue. Older phones tend to get slower as they age. That’s a fact.  As you use your phone day in and day out, the storage device gets cluttered, which can then lead to noticeable delay when doing even mundane tasks. If you are absolutely sure that your phone was never physically damaged (accidentally dropped or exposed to moisture or heat), you may be able to remedy the situation by wiping the cache partition and doing a factory reset.

Wiping the cache partition is helpful in dealing with general performance issues. If you’ve noticed that apps tend to load slower or keep crashing at random, doing this procedure may easily fix the issue. Here’s how it’s done:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

The steps on how to do a factory reset is provided above. Make sure that you back your files up before proceeding.

If these two procedures won’t make a difference, you can assume that the general system slowdown is due to aging hardware. Unfortunately, there’s not much that you can do about it. If you want to save yourself from trouble, consider a phone replacement.

Problem #5: Galaxy S5 won’t turn back on after watching a movie

I have the Galaxy S5 and a couple months ago, my phone completely died while watching a movie. It was fine because I already had another phone I could use, but I recently realized that I needed to get some pictures from my last vacation off of my phone. It won’t turn on whatsoever and since it died, I haven’t seen the screen turn back on. However, when I plug it in, I can feel it heating up. I have tried all of the methods shown on here other than completely disassembling the phone. That includes holding down the power button with the battery out and holding down the volume up button, home button, and power button. I haven’t seen the screen light up the entire time I’ve been trying to fix the phone and the notification light has also not come on. Is my phone dead forever? Will I ever be able to get my photos off?

Also, I have seen people fixing their phones by hitting them on tables. Do you know if that works? Thank you and I hope you can get back to me soon! — Steph

Solution: Hi Steph. The answer to your question whether or not the phone is permanently bricked depends on where the problem lies. If the cause of the issue is a bad battery for example, a simple battery replacement should fix it. However, if the real reason why it won’t turn back on at all is located somewhere in the logic board, like a damaged power IC, a repair may or may not fix it. A damaged logic board part can be replaced by a good technician but that’s only possible if it can be identified first. Most of the time, identifying the malfunctioning component can be tricky so there’s a good chance that even a highly trained specialist may not be able to do it. Because there’s no way to access files in the phone’s storage device unless the system turns back on, the main issue that you want to address first is on how to power the phone back on. If you can’t do that, those files are gone forever.

Unnecessary shock is one of the surest ways to kill an electronic device. If you want to ensure that your S5 is dead, go ahead and do it. So, no. Hitting your phone on a table goes against the logic of taking care of an electronic device.

Problem #6: Galaxy S5 won’t charge, won’t power back on

Hi. So my phone has power drain problems and charging problems as a result (i am on the 3rd battery so it’s not that). So to get past the charging problem i turn it off over night so it will charge completely for the next day. But yesterday when i turned it off to charge it I plugged in the charging cable but the charging mode never activated. And then i tried turning it on but it wouldn’t. I then removed and put the battery back in which, didn’t help. I then tried holding power+volume up+home but this also did nothing. i decided to leave it plugged in to charge and woke up with it charging finally.

But today it has done the same thing when I’ve turned it off and I tried plugging it into my laptop which didn’t detect my phone. Do you have any possible fixes or ideas about what’s causing it?

I also haven’t dropped it, spilt anything on it, over heated it or anything harmful to it. Thank you. — Cindy

Solution: Hi Cindy. Try doing a closer inspection of the charging port to see if there’s a damaged pin or lint inside that may prevent good contact with the charger. If possible, try using a form of magnification and bright lighting to clearly do this ocular inspection.

If everything appears in place, try using another USB cable and Samsung charger. There may be an issue with the current charger or cable you’re using.

If using another charger and cable won’t fix the problem either, using another S5 battery may. If you have another S5, try to see if you can turn the phone on using a different battery. If you don’t have another S5, a friend may have one so try that too. If either of these two is not possible, bring the phone to a service center so they can try an S5 battery on it. If possible, go to a Samsung service center so if the problem won’t be fixed by using a new battery, you can just have the device repaired.

Problem #7: Galaxy S5 losing storage space fast after installing Android Marshmallow

Hi. My Samsung Galaxy S5 (recently updated to 6.0.1) is experiencing a weird problem and I was hoping you might be able to help. It was getting stuck on the loading screen (with the pulsating word SAMSUNG) and was very hot right after installing 6.0.01. So, I took the battery out and left it out over night to cool off and try again in the morning. It restarted fine in the morning, but then I got a number of errors about running out of disk space. I tried deleting apps, moving stuff to the SD card, removing the SD card, but still ran out of memory. Apps started crashing, and then the phone rebooted. It got stuck on the loading screen like before, and started getting hot, so I turned it off and charged it. When I booted it back up again, I saw the memory was completely full and I wasn’t able to remove anything without the applications crashing. So I did a factory reset and then booted it back up, hoping my problems were solved. I checked the storage usage and saw I had about 8 GB free. When I check back a few minutes later, it was down to 7 GB, and it continued to drop at about 0.01 GB every few seconds I checked. Eventually it hit 0 free and everything crashed again. I factory reset it again, without my SD card in it, and watched it without doing anything except doing the basic setup and it still continued to drop in space. Any suggestions?         — Robert

Solution: Hi Robert. We assume that you received the Marshmallow update via OTA (over-the-air) since you did not indicate anything that might suggest otherwise. In that case, you should let your carrier know about the problem so they can advise you if other users have reported the same situation. It’s actually our first time to encounter this type of update issue so there’s a chance that the problem may be caused by inefficient or poor coding. Letting your carrier know about the problem may not give you immediate solution but it should prompt them to let their developer team to look into the issue.

If you updated your phone manually via Odin, we suggest that you flash the previous firmware and avoid installing the current firmware again.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Solutions for Galaxy S5 internet connection slow issue, freezing after installing an update, other issues

Released almost three years ago, it can be expected that many #GalaxyS5 users will now find that their beloved device is starting to show signs of ageing. Though not all cases in this material attributes ageing as the primary cause of problems, it may still be a factor in some of them, especially in battery- or power-related issues.

Below are the specific topics we cover for you today:

  1. Galaxy S5 became slow and kept freezing after installing an update
  2. Galaxy S5 keeps rebooting on its own
  3. Galaxy S5 won’t open Google, Youtube, other apps, after installing an update
  4. Galaxy S5 won’t charge
  5. Galaxy S5 wifi keeps disconnecting and scanning for available networks
  6. Solutions for Galaxy S5 internet connection slow issue | Facebook, Youtube, other apps in Galaxy S5 loads slowly due to slow internet connection

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S5 became slow and kept freezing after installing an update

I bought the S5 brand new. Traded the S3 for it, both great devices. I loved the camera on the S5 and ended up taking hundreds of vacation pictures I was very attached to. I’m not very computer savvy so I wasn’t sure how to move pictures from phone to Mac iOSX so my memory nearly maxed out. Now, for about 2 years my phone couldn’t update because of lack of space required. Phone ran smooth as peanut butter. Finally had a friend show me how to move my photos to my Mac. Phone has free space!! I received an update notification. Accepted, and installed update. This was about three months ago. Now my phone is so glitchy and slow I’m glad there’s an Otter Box on it or it would be broken. I have to take the battery out on average of twice a day because I can’t manually turn it off when it freezes. I love my phone and I stand by Samsung products loyally and wholeheartedly. I love everything Samsung. But, this phone is driving me crazy, and I refuse to buy a new one.

Anyway I would be much appreciative if one of you highly experienced recipients of my email could help me and my beloved S5 get through this saddening situation. Thank you. — Christopher

Solution: Hi Christopher. There are a number of a tricks that you can do if your phone appears to get problems after an update. Below are some of them.

Wipe the cache partition. This should be the first thing that you want to do. The cache partition keeps the system cache, which is basically a set of temporary files needed by the system to load apps quickly. Sometimes, a corrupted system cache can lead to erratic app behavior so you want to refresh it regularly. This process can be done safely without losing user data like photos, videos, contacts etc., so feel free to do it once every few months, or if you think apps are not working properly. Here’s how to do it:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Install all app and system updates. Most of the time, Android users want to install the latest system updates to enjoy the newest Android has to offer, but never think of updating apps too. While many users will continue to enjoy their devices mostly afterwards, some may not be so lucky. The general rule is, always make sure that:

  1. all apps are updated, and
  2. all apps are compatible with the operating system version.

While the first one can be done easily, the second one requires some effort as you need to do some level of research. Basically, in order to achieve the second item, you want to do some digging like checking other users’ reviews, going to some Android forums, and even contacting developers. Keep in mind that not all apps are created equal. Some apps may be good, receiving regular updates to fix known bugs and to improve user experience overall. Others don’t receive updates at all, making them buggy or incompatible with newer Android operating system versions. Some apps are even malicious and can cause harm to a device or compromise data security. In other words, aside from updating apps, you also want to ensure that you don’t install incompatible or malicious ones. If you are the type who loves to install apps without checking its source (developer), you better change. To minimize problems with apps, stick to official ones only. Avoid installing apps from unknown developers. If you have a lot of apps now, consider removing those you don’t need.

Observe the phone in safe mode. Another good way to determine if one of the installed apps is causing some problems is by booting the phone to safe mode. Third party apps are the ones you install after setting up the phone for the first time. They also include apps not built by Samsung, Google, or your carrier. As mentioned above, not every app is built the same and there are a few important factors that can impact the performance of an app. To see if one of your apps is to blame, you can restart the phone to safe mode. Safe mode blocks third party apps and services so if your phone works normally, that’s a confirmation of our hunch. To boot in safe mode, follow these steps:

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Remember, safe mode won’t identify which of the apps is problematic. If the phone appears to be working without problems while safe mode is enabled, you must do further isolation to pinpoint the culprit. You can do that by uninstalling third party apps one by one, and making sure to observe how the phone works after each uninstall.

Factory reset the device. Finally, the last thing that you want to do is factory reset. As its name suggests, this process resets all software settings back to their working factory state. It also deletes user data such photos, videos, customizations, contacts, and more so make sure that you back everything up before performing it. For reference, below are the steps on how to do it:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Problem #2: Galaxy S5 keeps rebooting on its own

Hi. I bought a Samsung S5 SM-G900F from a car boot sale and it was already turned on with a EE pay-as-you-go SIM card and working okay. When i took the mobile home the battery ran out. I plugged in the charger but noticed the battery symbol came on with the lightning symbol in the middle with no % showing. Then it would loop to the “Samsung S5 screen” but would never get to the animated Samsung logo and just keep looping and vibrating every time it looped. This looped several times for about 30 minutes then finally the mobile fired up and worked okay again. I noticed that once the S5 was on, it was okay but when I restarted it or powered it off and on again it would start to loop again but not always; it’s random as I could reboot 5 times and it would be okay. Then on the 6th attempt it could loop for 10 minutes or an hour or sometimes it would never boot and i would leave the battery out overnight. In the morning, sometimes it would boot first time, sometimes after a while. Unfortunately, I don’t know the history of the S5 but there doesn’t appear to be any water damage. The stickers are still white.

I’ve tried at least 5 different stock ROMs and it’s still the same. It boots into the download screen every time without fail but doesn’t always boot into the ‘recovery mode’. It starts to boot but sticks on the blue text ‘Recovery booting.’ The recovery mode fails the same time the bootloop starts so its linked. The Knox is still 0. I’ve tried a different battery and charger and it’s still the same. Do you think it’s a hardware fault?? Do i need to select some advanced options in Odin like Nand erase or rebuild the partition??? I’m lost with it. Any advice would be great. — Nad

Solution: Hi Nad. As any good technician would advise you in this case, you must first try all software troubleshooting such as factory reset or flashing of stock ROM. If you can’t factory reset the device via Recovery mode, you can try doing it via Settings. If nothing positive comes out of it, you can assume hardware is to blame.

Leave all  default options in Odin, stay away from Advanced settings, and never enable or disable anything you don’t know about. Some options are meant to be used with specialized software or with combination with other options. Nand erase option is the equivalent of reformatting the memory (storage) of the device also known as eMMC. We haven’t tried this option ourselves so we don’t know what happens to a device reformatted this way. It may or may not result to problems so if you think it’s worth the risk, you can go ahead with it.

Rebuild partition means repairing the current partition of the eMMC with the help of Partition Information Table (.pit). Flashing software usually includes .pit file to automatically rebuild the eMMC partition so you don’t need to manually do it.

Problem #3: Galaxy S5 won’t open Google, Youtube, other apps, after installing an update

Hi. I have some issues with my Galaxy S5. The issues started after I failed updating my phone. I would constantly receive an update message but because my phone’s storage was full, I could not update. Finally I deleted some data and created some capacity and then updated my phone. Now I cannot open Google and any other internet search engine including YouTube through Wi-fi connection. They all work fine with the phone’s data. However, before updating I could open and use Google after restarting my phone. Now even after restarting they don’t work. Can you please help what is going on with my phone? Thank you. —  Mehdi

Solution: Hi Mehdi. The suggestions for Christopher above may help you here so make sure to do all of them. You also want to make sure that you have at least 1GB of primary storage left. Some apps will not load at all if you don’t have enough device memory left. To save space, configure your phone’s camera app to automatically save photos and videos to the SD card and not in the phone’s primary storage. The same should be done to documents and other stuff you download. To be safe, make it a habit to create a backup of your files to other devices like a cloud storage or to another device in case your SD card gets corrupted. Remember, SD cards can fail anytime so to save you from heartache, make it a habit to back up regularly.

Problem #4: Galaxy S5 won’t charge

Hello, my Samsung Galaxy S5 won’t charge. When I plug the charger in with the phone turned on, it doesn’t register that its plugged in at all. When I plug it in with the phone turned off, it will do what it always does when you first plug it in with it turned off, there`s a very short vibration, then it lights up and shows the picture of a battery with a lightning bolt inside. But then it just goes black, and a few seconds later it will do that again, and it just continues to do that for as long as its plugged in. I think it does slowly charge it. I`ll leave it like that for a couple hours and the battery percentage with be like 5% more than it was.

I know it’s not the charger because the charger I try to charge it with works on other phones. I`ve tried using other chargers with the same outcome. I know it’s not the battery because I have a friend with the same phone and he trades batteries with me and charges them in his phone. I`ve tried cleaning out the charging port with a tooth brush. And I tried some stuff I saw on your troubleshooting page. I tried charging it with it in safe mode, and I did the soft reset.

I don’t know if this has anything to do with it, but it started a shortly after I had a software update. If you have any idea how I can fix it that would be awesome! Thank you. — Chelsea

Solution: Hi Chelsea. In most cases, charging issues are caused by bad hardware like a defective battery, damaged charging port, or some unknown hardware malfunction. If you think that software is to blame though, any of the software solutions we mention above, including flashing, should help. Otherwise, consider the problem as hardware in nature and consider repair or replacement accordingly.

Problem #5: Galaxy S5 wifi keeps disconnecting and scanning for available networks

Hi. I’m hoping you can help me, I have attached screenshots to show you the settings of my wi-fi issues. My home network is Masterchief. As you can see, it is connected but my phone literally scans every 1 or 2 seconds. I have disabled every setting I can find, including in advanced. It is killing my battery! Same thing happens when connected at work. My phone ends up dying although I barely used it. What else can I do?

If it matters, I have a Samsung Galaxy S5 with the regrettable Lollipop and its useless update. Additionally, I thought this update was supposed to resolve the alarm option issue? I still am unable to put my phone on silent and allow priority interruptions. The only way that option displays is beginning with vibrate mode but I don’t always want my phone on vibrate and can’t risk forgetting to turn vibrate on just to hear my alarm. I couldn’t wait to get the S5 but since the Lollipop update, have nothing but regrets! My carrier is Verizon. I hope this is all the info you need, please help? — Melissa

Solution: Hi Melissa. All update-related issues have the same generic set of troubleshooting so make sure that you follow our suggestions for Christopher above.

For your wifi issue, the cause can also be hardware in nature so if all the software solutions above won’t work, your phone’s wifi function may be interrupted by a bad antenna or a malfunctioning network chip. Whatever it is, we can only speculate as there’s no direct way to test the hardware. Let a professional check the hardware if you can’t resolve the problem by doing software solutions.

Problem #6: Solutions for Galaxy S5 internet connection slow issue | Facebook, Youtube, other apps  in Galaxy S5 loads slowly due to slow internet connection

Facebook is way off on my phone. The pictures come in slowly, and if I choose to comment, I get a white page with a turning circle on it for over a minute. I also get gray boxes and no pictures after the first few on the feed. Everything moves VERY slowly.

As for the losing connection, it happens all the time. I never can finish my turn on Trivia Crack because I lose connection. It says, “There is a problem with your internet connection.” Then the screen freezes. It happens on Facebook too. I also have difficulty watching videos. They won’t work many of the times. I have spoken several times with both Cox Cable and AT&T, and nobody seems to know what connection I’m talking about. We have WiFi, and that connection looks strong.

When I saw your email address, I was so happy! I am soooo frustrated. I cleared Google out, and updated my phone. There are no open windows that I know about. I clear them constantly. My phone is a Galaxy S5, and I’ve had it for a year. If you need any more info, just let me know. Thank you way in advance. For the moment. — Judi

Solution: Hi Judi. We don’t know what exactly you mean by your wifi being strong but it appears the problem is pretty much due to slow internet connection speed. Facebook usually displays the loading icon (turning circle) if download speed is too slow. The “There is a problem with your internet connection” error is also another indicator that your device is connected to a either a slow mobile data or wifi network. To check your connection speed, install an app like Speedtest from Google Play Store. You should have at least 1Mbps in order to enjoy decent browsing experience. If you’re getting slower than that, don’t expect much. Work with your carrier (if your mobile data connection is slow) or your internet service provider (if your wifi speed is slow) to fix the issue.

If your mobile data or wifi does provide faster download speed, consider doing some basic software troubleshooting like the ones we provide above.

You can also clear the cache and data of apps you’re having problems with. Here’s how it’s done:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

 

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

 

How to fix Galaxy S5 SD card corruption issue, other issues

We continue to receive #GalaxyS5 assistance requests from our readers around the world so here’s another post that provides solutions to some of them.

s5

Below are the specific topics discussed in this material today:

  1. How to fix Galaxy S5 SD card corruption issue
  2. Galaxy S5 lost Whatsapp messages from Kies backup
  3. Galaxy S5 screen showing purple hue
  4. Galaxy S5 won’t come back on and has bootloop issue
  5. Replacement Galaxy S5 charging port not working

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: How to fix Galaxy S5 SD card corruption issue

I have a Samsung S5. I have had it for almost two years. About a month ago I started having problems with my SD card. I had a 32GB SanDisk in it. The phone “updated” to Marshmallow and all my problems started. As soon as it updated, the phone told me that my SD card was incompatible. Why all of a sudden did that happen?

So I went to Verizon and talked to them. They said it was because it was a SanDisk SD card and that I needed a Samsung. That the S5 was having problems with the SanDisk SD cards. OK so I went out and bought a Samsung 32GB EVO micro SDXC card. Well… that didn’t work either. So back to Verizon I went. Now they said my phone was bad so they sent me a “new” one. Everything worked fine until a couple of days ago when pictures started to gray out and then boom, the phone told me I had a corrupt SD card again.

I took that card out and put it in my desktop to see if it was really bad and I couldn’t do anything with it. I tried to format it but after waiting two days while it was working I gave up. I tried several things with the card in my desktop but it just wasn’t working.. (too slow or wouldn’t see it) So i believe that the card is really corrupt.

So what exactly is going on with this phone and SD cards? I put another SanDisk 32GB card in it for now and it seems to be working (for the moment) I’m at a loss. I’ve looked at some of your blogs and I can’t seem to find anything close to what I am experiencing. Any ideas? — Bryan

Solution: Hi Bryan. If your SD card keeps getting corrupted in at least 2 phones, we don’t think your S5 is the problem. It’s either something that you do or a third party application that uses it on both devices. SD card corruption can happen due to a number of reasons but the most common cause is usually how a user mishandles or care  for it. We’ve talked in length about this issue in our previous post, so kindly visit this page.

SD cards from reputable companies like Sandisk or Samsung can live longer if you take care of them properly. Make sure that you follow our tips from the other post.

Problem #2: Galaxy S5 lost Whatsapp messages from Kies backup

I was having performance issues. I made a back up on Kies then reset factory settings then restored the back up and it was all good except for the old Whatsapp messages which were all lost. I had some important information on them so I needed the old messages.

I repeated the same process again but after the factory settings reset, and before the restore from Kies, I left the phone for some time so it downloaded the 6.0.1 update. I was about to sleep then I hit install update so by the morning it is ready for the restoration from Kies.

Problem is after this update, Kies is not able to restore most of information, including memos (*.nmm file of the regular memos application, not the Samsung notes) which are even much more important to me.

Plus checklist application with many to do list items that was saved on it.

Plus indeed the whatsapp which is all lost. I am not sure yet what else was lost that I need to restore but I was just shocked to lose all the backup like this. only contacts restored with problems and messages. everything else is gone, like lock screen, desktop, settings, …etc.

HELP! — LZ

Solution: Hi LZ. When it comes to backups, what you see right now are exactly what you get. Most backup apps like Kies don’t create an exact image (clone) of a phone’s software. If you thought you would be able to create a clone of your phone’s software during the backup process, then you are mistaken. Creating a clone of an operating system or disk image requires a special software and procedure. Obviously, Kies does not create a clone of your phone’s software. It only saves three types of phone data: Personal information (such as contacts, memo, planner, call log and message), Content (video, music and photo), and Account information and settings (like Wi-Fi names and passwords, email information, other preferences you’ve set). It doesn’t save the core files that consists apps since you can simply redownload and reinstall them later on.

If the Kies Restore data feature did not give you what you want, then most those missing items must had been left out. Unfortunately, there’s no way to recover them.

Whatsapp messages, like Facebook messages, are stored in the cloud. That means that you can access them in any device as long as you can log in to your account. We are not sure what messages you’re referring to though so if you need more support, kindly ask Whatsapp developer team.

Problem #3: Galaxy S5 screen showing purple hue

I went to bed with a working just fine phone, low battery, so it died before morning. I plugged it up and once it charged, turned it back on. In the upper left corner were these dark shadow looking marks with almost a purple hue around them. My phone still functions normally but this dark purple shadow of marks that looks like everywhere I have ever swiped my phone has been spreading and now covers my entire phone. My screen is much darker even with the brightness turned all the way up. I have taken the battery out and even took the screen protector off thinking that may be it. Because the marks remind me of when you press too hard on a screen? I am also beginning to see the previous page left behind in the background of the screen but it usually fades after a few seconds. Please help, my screen is very hard to see under certain lights now and I really need my phone! Feel free to email me for any further info! 🙂 — Sarah

Solution: Hi Sarah. Your phone’s LCD may be failing at this time. To check, try to boot your phone in download mode since the screen would look different from normal mode. If the screen will look the same even when in download mode, you can then assume that you have a hardware issue at hand. The only way to resolve it is to have the phone repaired or replaced. To boot your phone in download mode, follow these steps:

  • Turn off the device.
  • With the device turned off, press Volume Down, Home and Power Buttons simultaneously.
  • Once you see the warning message, release all buttons.
  • Press Volume Up to enter download mode.
  • Now your device should be in download mode.

Should the screen change and the purple hue is absent in download mode, a factory reset might help you. Follow these steps to wipe the phone via factory reset:

  • Turn off your Samsung Galaxy S5.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #4: Galaxy S5 won’t come back on and has bootloop issue

The screen goes black after it times out and won’t come back on. The power is still on the phone as it responds to touch with vibration and sound. No damage has occurred to the phone.

I have taken out the battery as recommended and that worked for a little while but the problem started again.

Then I took out the SD card and it worked for about 10 minutes but started again.

I tried clearing the cache in the Android version of BIOS (whatever it is called.) This did not help.

I then turned the phone on in safe mode and it works for a little while and then stops. I used safe mode to do a factory reset and it’s still not working.

When I turn it on, the screen displays “Galaxy S5” in an infinite loop. Sometimes it also displays the “Verizon.”

Once it is fully powered on, it goes black. — Reianna

Solution: Hi Reianna. If factory reset did not change anything, try to manually install a stock firmware to your phone. This is the last thing that you can do before you should consider having the phone replaced. For instructions on how to flash a stock firmware to your device, use Google to search for a guide.

Make sure that you use the correct firmware version in order to prevent bricking the phone. If your phone’s screen continues to turn itself off while in Odin mode, then you will most likely not be able to complete the flashing issue. In this case, simply have the phone replaced.

Problem #5: Replacement Galaxy S5 charging port not working

Hello. My USB charging port broke and I couldn’t charge the phone. Tried to change it with a new one but due to my limited knowledge, equipment and experience I must have done something wrong because when I finished it didn’t want to turn on. Since I used a gas lighter/torch to heat up the old USB port in order to remove it (although I put aluminum .tape to protect from overheating the other components), I think I must have fried the EMM Nand memory chip.

I kept on trying to turn on the phone and to charge it.

The battery was empty and I decided to charge it on external charger. I did that for about 20min.

Then I kept on trying to turn on or charge from laptop USB and suddenly the charge indicator on the screen appeared. The battery was 1/3 full but what was showing was not a constant charging indication but instead kind of a flashing Charging Indicator.

Then I removed the charging cable, started knocking on the phone and pressing it in different points while trying to turn it on and ANDROID logo appeared. The phone booted normally. There was no sim and external memory stick in it at that time. I tried to save my contacts and since I could not connect I tried to transfer them via Bluetooth, but the Bluetooth didn’t want to turn on.

After some time my battery was empty again and my phone shut down due to lack of battery.

All my attempts after that to power on the phone or charge it with the USB cable were in vain. I charged again the battery from the external charged to about 3.84V and continued to try to turn on the phone but in vain.

My question is: do I have any chance to revive my phone? I soldered the USB pins a few times to make sure they are in tack and I am pretty sure they are ok.

 Thank you very much in advance for your help and advice! Best regards. —  Angel

Solution: Hi Angel. The answer to your question depends on the true state of your device, or the affected hardware. Frankly, there’s nothing much that we can say. In order to identify where the problem lies, a full hardware check must be done on your device. We can’t obviously do that.  We can speculate on many things here but nothing will really fix your problem unless we take a look at the problem. Also, since your own hardware replacement procedure did not seem to produce positive result, it’s probably time that you let a professional handle the job.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Quick fixes for common Samsung Galaxy S5 microSD card & storage issues

Here are some of the most common microSD card problems reported by our readers who own a Samsung Galaxy S5 (#Samsung #GalaxyS5) smartphone. Together with these issues are their quick fixes and/or workarounds.

Galaxy-S5-microsd-card-storage-problems

Now, before anything else, if you have issues with your phone other than ones I mentioned in this post, then head to our troubleshooting page where you can find hundreds of problems. Find ones that are related to yours and use the solutions we provided. Or, you can just contact us directly by filling up this questionnaire.

Now, here are the problems I covered in this post. Just click on the link to jump to a specific issue…

  1. Won’t recognize a new microSD card
  2. Can’t play videos recorded by its camera
  3. Can’t detect mounted microSD card
  4. Pictures and videos lost after moving them to the SD card
  5. Showing a prompt saying there’s not enough memory left
  6. Unfortunately, Android.process.acord has stopped
  7. Insufficient storage left after an update
  8. Showing not enough storage even with new SD card
  9. Facebook app can’t be moved to SD card
  10. Storage space didn’t change after moving photos and apps
  11. SD card got damaged without apparent reason

Galaxy S5 won’t recognize a new microSD card

Problem: My new Galaxy S5 won’t recognize my also new Sandisk 32Gb micro SD. The S5 recognizes the micro SD from my old S4, a 1GB microSD SDC01G. But the 1gb card is broken and won’t stay properly mounted. So I got a new SD card, but the S5 won’t recognize that the new sandisk card has even been inserted. I took it into Sprint and they tried cleaning both the card and the port. Didn’t work. They tried inserting a different SD card and it wouldn’t recognize that one either. They even did a factory reset (though the phone is brand new). And still the only card it will recognize is the broken 1gb card. What can I do?

Solution: Try to reformat your new microSD card using your laptop or computer and choose FAT32 format instead of NTFS. The former is the format that can easily be read by the Android system.

Galaxy S5 can’t play videos recorded by its camera

Problem: I recently bought a 64GB Samsung SD card for my Galaxy S5 and when I record videos and try to play them back, within 15-30 seconds, the video stops and a message pops up that says “file incorrect data.”

Solution: The camera is set to save videos and pictures to the microSD card. Change the save location to the phone’s internal memory and you should be able to play recorded videos without errors.

Galaxy S5 can’t detect mounted microSD card

Problem: I am storing photos on the SD card I installed.  My desktop at home with Windows 7 has no problem downloading the photos.  My laptop with Windows 7 says there are no photos on my device.  How to I make it see the SD card?

Solution: Just make sure you installed necessary drivers on your laptop. Head to Samsung’s website and download the drivers for the Galaxy S5 or better yet, download Kies as it comes packed with all drivers needed so your computer can detect the phone. On the other hand, why don’t you just use a card reader, insert the microSD card in it, and let your laptop read from it?

Pictures and videos lost after moving them to the SD card

Problem: Lost pictures and videos after moving (not copying and pasting) from device storage to sd card.  Is there a way of retrieving these lost pics?  Tried having pics go directly to sd card, which worked fine when taking new pics.  However, could not replay any new videos so can’t permanently set pics settings to go to card rather than device.  Have read many comments from people who have same issues but found no solutions.  Any advice?

Solution: We really can’t confirm on our end if those pictures and videos are already gone and irretrievable. However, you can try connecting your phone to a computer and try to find out if they’re still inside your phone’s memory or the SD card.

Furthermore, I suggest you backup all data inside your SD card and reformat it as there may have already been some corrupt or damaged sectors in it. Reformatting may fix them as well as solve your problem.

Galaxy S5 showing a prompt saying there’s not enough memory left

Problem: No more memory space. IPSEC SERVICE FILE 8 GB. Free memory 20 MB. Total memory in the stock 16 GB. SD extern 64 GB. Downloading and software updates are not possible because of memory space. I have only software App on the stock memory. Fotos are on the SD minicard. Memory used: 4,2 GB for system and over 11 GB for Software.

Solution: With only 20 MB left in your phone’s memory, there is no room for an update of more than 1GB. Things to do to get this problem fixed:

  • Move apps to the SD card.
  • Transfer files to the external memory or download to computer.
  • Clear cache and data of apps that you don’t use anymore and uninstall them.

Galaxy S5 shows “Unfortunately, Android.process.acord has stopped” error

Problem: I keep getting a message saying android.process.acore has stopped. Its also says that the device memory is full and storage is full. I deleted quite a few apps also some videos and photos, all my messages and e-mails.  I cannot access my contacts or look at any pictures.

I turned my phone off one night on the next day and this has happened. Thank you for this.

Solution: Probably a memory issue; there isn’t enough space left for apps to run. Just like the solution to the previous problem, if you don’t have a microSD card, get one and then transfer your apps, files, videos, pictures, etc. to it and if all else fails, you can surely fix this problem by doing the master reset. Of course, you need to backup all your data as they’ll all be deleted during the process.

S5 says there’s insufficient storage left after an update

Problem: Ever since the upgrade my phone has been telling me insufficient storage I’m deleting apps left and right where I did not have to before. And can you help me with the miscellaneous files that seems to be taking up most of my storage and I don’t know why. Thank you!

Solution: Check how much storage space is left in your phone’s internal memory. If it shows more than 2GB, then that’s more than enough to run all apps and snap a several pictures and a few videos. However, if the phone says there’s insufficient storage left even with 2GB left, then it’s a firmware issue; probably just a glitch. Try wiping the cache partition first, if that failed, then the master reset.

S5 kept showing not enough storage even with new SD card

Problem: I kept getting not enough storage so I added a micro SD CARD 16G and am still getting not enough storage notes.

Solution: Just because you inserted a new microSD card doesn’t mean the problem will just go away. What the phone was telling you about was the internal storage. The microSD card is an external storage. To get rid of this problem, transfer your pictures, videos, files and some larges to the new microSD card.

Facebook app can’t be moved to SD card

Problem: Daily update of Facebook app. Always have to move to SD card. Now it’s reporting some help files won’t work and moving to SD not possible.

Solution: Uninstall the app, download a fresh copy from the Play Store (to make sure you got the more recent version), install it and move it to the microSD card. That should work.

S5 storage space didn’t change after moving photos and apps

Problem: I try and save my photo’s and apps to my SD memory card. I have my photos shown as being stored to memory card and will move my downloaded apps to SD card. However when I check my memory nothing seems to change on the device memory used or the SD card memory used. Is there something I can try and do to fix the problem? The only solution I can think of is to transfer my photo’s to the computer but that still doesn’t fix my app memory issue.

Solution: Moving a few photos and apps won’t make a difference. Move them all! Your videos, music, pictures, files, third-party apps, etc. After all that, reboot your phone and you’ll see the difference.

SD card got damaged without apparent reason

Problem: I woke the other morning and checked my phone. My lock screen photo was gone and my SD card was blank. I lost all my music and a lot of pics. I’m glad I had my pics backed up. I took out my SD card put it in my tablet and it said damaged SD card. 

Solution: Try to let your computer or laptop read from the card. If it would tell you it needs to be reformatted the moment it was detected, then it’s really damaged and all data inside it are lose. However, if the computer can still read from, then you can backup all other stuffs you don’t want to lose but either way, you need to reformat the card to use FAT32. After this, you can tell immediately if you need to buy a new one or not.

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