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S4 Not Receiving Text Messages

Samsung Galaxy S4 Fail To Send Text Message Issue & Other Related Problems

Welcome to another part of our troubleshooting series where we aim to resolve the Android related issues sent to us by our readers. In this latest installment of the series we will tackle the #Samsung Galaxy #S4 fail to send text message issue and other related problems.

Samsung Galaxy S4

As we all know text messaging has become one of the most important forms of communication today since it can be done quickly and easily. There are however instances when the text message may not send or may not be received.

If you own a Samsung Galaxy S4  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

S4 Fail To Send Text Message

Problem: Texts fail to send even though there are 4 bars or more.  Calls can be made I just can’t send a text sometimes..  Not all the time, only sporadically.  If you power off and then back on it fixes itself for a while.  Usually have to do this once a day.  Only a small inconvenience but still a pain.

Solution: Since this issue gets resolved whenever you restart your phone then I suspect this is caused by some form of corrupt data. Try clearing the cache and data of your messaging app then check if the issue still occurs. If it does then follow this up by wiping the cache partition of your phone from the recovery menu.

There are also cases where this issue can be caused by an app you downloaded to your phone. To check if this is the case I suggest you start your phone in Safe Mode. In this mode only the default apps are allowed to run while the apps you downloaded are disabled. If you don’t experience the issue in this mode then it’s likely caused by an app. Find out what app this is and uninstall it.

One last troubleshooting step that you should consider doing if the issue still persists is a factory reset. Make sure to backup your phone data before proceeding.

S4 Messaging App Not Responding

Problem: When I try text or write anything it won’t let me . Tap screen for ages & nothing. So can only use phone to phone

Solution: This problem could be caused by a glitch in the messaging app. Try clearing the cache and data of the messaging app. It’s best if you follow this up by wiping the cache partition of your phone.

S4 Not Receiving Text Messages

Problem: I’m not receiving messages. I can send them OK and are received. But I don’t get them. For about 3 days now. What will happen if I clear data the  under settings, app manager, messages.. I cleared the cache. But afraid to clear data.

Solution: If you clear the data of your messaging app its settings, accounts, and databases will be reset. I suggest you perform this procedure and see if the problem gets resolved. It’s also best to follow this up by wiping the cache partition of your phone.

If the problem still persists then check your phone spam list setting. You may have accidentally placed some numbers in your spam list which is why you can’t see the received messages in your phone inbox.

Try sending yourself a text message. If you can receive your own message then the problem may be on the sender’s side.

Another factor to consider is if an app installed in your phone is causing this issue. To check if this is the case start your phone in Safe Mode. In this mode only the pre-installed apps will run while apps you downloaded are disabled. If you can receive text messages in this mode then the problem may be caused by an app. Find out what app this is and uninstall it.

One last troubleshooting step you can do is a factory reset. Before doing this make sure to backup your phone data.

If the factory reset fails to resolve the issue then I suggest you contact your carrier and have them check for any account related issues.

S4 Text Messaging Stops Working

Problem: Every now and then, several times a day,  phone’s texting and calls will stop working. I tried to memorize the error it gave me when I would try to send a text, something like, “service unavailable, will save until service becomes available”, and when I try to make a call, it says “mobile service unavailable”. It shows that I have bars. There’s no warning, so I end up missing calls, and until I restart my phone, I have no idea I have texts and voice mails. Then, my phone will ding and chirp for like 3 min straight as all the piled up messages come through. I’ve taken the battery out and kept it out for 20 min+ twice. And restarting it doesn’t always fix it, then I’ve taken out the battery, and then once it STILL didn’t work, and as I had my house phone in my hand to call sprint, it started working. again. Sprint is useless. Please help!!!

Solution: Does this issue occur in one area or does it occur anywhere you go? If it only occurs in one area then this may be caused by a problem on the network. If this is the case then I suggest you contact your carrier.

If this is a phone related problem then I suggest you backup your phone data then immediately do a factory reset. Once the reset has finished do not install any apps yet or update your phone. You should first check if the issue still occurs. If it doesn’t then proceed with installing your apps.

If the problem still occurs after the factory reset then this may already be a hardware related issue. I suggest you bring your phone to an authorized service center and have it checked.

S4 Text Messages Arrive Out Of Order

Problem: Text messages are out of order. The reply will show up on the screen as if sent before my message.

Solution: This issue is usually caused by the system data and time not set to automatic. Go to your phone settings then under the Date and Time section  make sure that Automatic Date and Time, and Automatic time zone are checked.

S4 Not Receiving Text Messages

Problem: Recently received replace mentioned phone from warranty program which is a Verizon s4 I have AT&T  as my carrier.  I have had issues with memory on device storage miscellaneous space as well as of today now I cannot send pictures via text and now can no longer receive text messages. I have cleaned out storage and cache. Backed up to SD card regularly and cloud. Not sure what else to do. Frustrated.

Solution: Since your phone seems to be affected by multiple issues I suggest you start fresh by backing up your phone data then doing a factory reset.

Once the factory reset is complete make sure to check your phone APN settings. This should match the settings used by AT&T. Make the necessary changes on your phone if necessary.

To send a picture message you should have an active data subscription and the mobile data switch of your phone should be turned on.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Samsung Galaxy S4 Cannot Send Text Message Problem & Other Related Issues

Welcome to another part of our focused troubleshooting series where we aim to resolve the Android related problems that our readers are facing. In this latest instalment of the series we will deal with the #Samsung Galaxy #S4 cannot send text message problem & other related issues. As we all know, text messaging has become one of the most important modes of communication today which is why it is a must that the phone does not have a problem in sending or receiving a text message.

Samsung Galaxy S4

If you own a #GalaxyS4 and are having text message related concerns then you may want to bookmark this page for reference purposes.

If you own a Samsung Galaxy S4  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

S4 Cannot Send Text Message to Special Number

Problem: Hi, I recently rooted my Samsung Galaxy S4 successfully. I then installed my apps, one particular app, my banking app requires me to fill in username and password and after that it requires a text message to be sent from the phone to verify my cell phone number. It then just hangs there and after about 5min it says text message wasn’t delivered to verify cell phone number. So now I can’t use my banking app. Note: before I rooted my phone the app worked perfectly fine. Am I missing something? Do I have to give the app rooting permission? Is my text message settings correct? I can send text messages to friends and family. The  banking app just can’t send a text from the phone.

Solution: Rooting the phone should not have any effect on the banking app you are using. Try clearing the cache and data of the banking app then uninstall it. Once uninstalled download a new version from the Google Play Store. Once the app has been installed you should wipe the cache partition of your phone first before using it.

You should also try using the banking app with your mobile data turned on as the app may be sending the message using your mobile data.

S4 Not Receiving Text Message From One Person

Problem: All of a sudden I am not receiving text messages from a particular person. She has been responding, as I’ve seen a screenshot of her texts to me but I haven’t received any of them. I powered my phone down and restarted but it didn’t help. Any ideas?

Solution: One factor that may be causing this problem is that you may have accidentally blocked that person causing their message to be placed in the spam number list. Try to check if this is the case.

If the number is not in the spam list then you should proceed with clearing the cache and data of your messaging app to see if this resolves the issue.

Another factor to consider is if a certain app is blocking the text message. To check if this is the case you should start your phone in Safe Mode. Have your friend send you a text message then see if you can receive it. If you can receive it then the problem may be caused by an app. Find out what app this is and uninstall it.

S4 Freezes When Closing Text Message App

Problem: when i use my text and close it out by clicking the side close button it locks up my phone… can make or answer calls or do anything else.. i have to restart the phone to clear it. But when i close out text window by clicking the button on lower portion of phone its fine. Can you help?

Solution: It looks like this problem is caused by some form of corrupt data in your phone. Try clearing the cache and data of the messaging app first. If the problem persists then proceed with wiping the cache partition of your phone.

One last troubleshooting step that you should perform in case the problem does not get resolved is to backup your phone data and do a factory reset.

S4 Unable To Send Text Messages

Problem: I am unable to send text messages.  I have no idea what Android version this phone is, maybe you can help me figure this out too.

Solution: If you are having a problem in sending a text message but not in receiving one then you should check the message center number your phone is using first. This may be different from the one your carrier is using. For T-Mobile the message center number on your phone should be +12063130004 which you can set from the text messaging settings.

If your phone has the correct message center number then restart your phone. This resets your connection to the network and usually helps in this case.

Once your phone has started proceed with clearing the cache and data of your text messaging app before sending out a text message.

If the problem still persists then your should contact your carrier to check if there are any network related issues in your area. You should also inquire if you have any account related issues that may be preventing your from sending a text message.

S4 Slows Down When Group Texting

Problem: It seems that anytime I am engaged in Group text messaging my phone slows to a crawl when A. Receiving a group message, B. Sending a message on group. C. General browsing of current messages. Now I feel this may be an Android issue as is since I was a user of most of the Galaxy series up to 5 before I decided to move to HTC for this problem <though galaxy had others as well> Now I do download games and such, but this issue is present with just base software and apps, and if I delete all the group messaging <which I don’t like, id rather keep record of messages> it SLIGHTLY alleviates the issue until just a few group messages are added. Now I AM open to trying different messaging apps if that will fix it, but I am not in the “”know”” about any, and any suggestions to solve this will be appreciated.

Solution: This problem is usually caused by some form of corrupt cached data. Try clearing the cache and data of your text messaging app first and see if this resolves the problem. If the issue persists then proceed with wiping the cache partition of your phone.

You should also check if a third party app installed in your phone is causing this problem. To check on this you should start your phone in Safe Mode. If you are not experiencing the slow issue when group texting in this mode then the problem may be caused by a third party app. Find out what app this is and uninstall it.

If the problem persists even in Safe Mode then I suggest you backup your phone data then do a factory reset.

S4 Not Receiving Text Messages

Problem: I cannot receive text messages. When I call someone that’s when the texts come in. I can text someone and they get it just fine.

Solution: This problem is usually caused by the cached data in your phone. Try wiping the cache partition of your phone then check if the problem still occurs. If it does then I suggest you backup your phone data then do a factory reset.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Fixing Samsung Galaxy S4 Unable To Send Receive Text Message

One of the most common modes of communication today when using a smartphone is text messaging. It’s quick, cheap, and unlike calls can be made almost anywhere. The #Samsung Galaxy #S4 is one smartphone model that comes with various communication options and one of this is text messaging. In most cases, owners of this phone won’t have a problem in sending or receiving a text. There are however instances when text problems occur.

Samsung Galaxy S4

In this latest installment of our troubleshooting series we be discussing the Samsung Galaxy S4 unable to send receive text message issue.

If you own a Samsung Galaxy S4  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

Aside from sending us an email you may also reach us at our Facebook and Google+ social media accounts.

S4 Not Receiving Text Message

Problem: My wife and I have had our phones for 1-2 years without issue. About a week ago my Samsung S4 (dual band) stopped receiving texts from my wife’s iPhone 6. Have been to the Sprint store three times to no avail.  What is interesting is that she can send me a picture with text and I do receive that, but can’t receive a simple text without a picture. Any explanation come to mind?

Solution: Since you can receive a picture message from your wife then we can rule out the number being blocked. Is your phone not receiving text messages only from your wife’s phone or from other phones as well? Try to check in this first. If you are not receiving a text message from your wife only then have her try to delete your text messaging thread on her phone and have her send a new message to you. Make sure that she is sending a text message and not an iMessage ( an iMessage will be in a blue bubble while an SMS will be in a green bubble).

You should also check if a certain app installed in your phone is preventing you from receiving your wife’s text message. To do this you should start your phone in Safe Mode. Have your wife send you a text message. If you can receive the message then an app installed in your phone may be causing the problem. Find out what app this is and uninstall it.

It is also important to check if the problem does not occur when your phone is set to another network mode. The network modes to choose from are LTE/GSM/WCDMA (auto connect), GSM/WCDMA (auto connect), GSM only or WCDMA only.

S4 Not Sending Text Message

Problem: I brought my Verizon s4 over to Ting yesterday. All seems to work well besides sending texts and voicemail. I’ve been in contact with Ting, they nor Tmobile ( Ting hooks up to their network) can find an issue. I’ve played around with the APN and network settings, nothing seems to help. I wanted to look into the message center number but I am unable to find where the number is located, I don’t have a message center option in my messenger settings. I did a hard reset which finally got my phone to say tmobile rather than Verizon, but still no luck sending out texts. I am able to receive texts as well as mms. Any help would be much appreciated, not looking forward to having to purchase a new device!

Solution: If your phone can receive a text message but not send one out then chances are your phone is not using the message center number of your carrier. Unfortunately you mentioned that the message center number option is not available in your device. This is usually the case for a Verizon branded S4 as the carrier has locked this setting or has not included it in the phone firmware.

To resolve this issue you can try to check if there are any new software updates available for your phone. Connect your phone using a USB cord to a computer running on Kies. If an update is available then you will be prompted of it. This update may allows you to access the message center number setting.

Another way to resolve this issue which works for those who are also experiencing this very same issue is to reflash the phone software with a version that allows the message center number to be set. This however requires that you have experience in flashing an Android device so that you can do it properly. If you are interested in this method then you should check some of the popular Android forums online that have an extensive guide on this procedure.

S4 Not Receiving Text Messages

Problem: Thursday I could no longer receive texts.   I tried everything but a hard reset.  I can send texts but no one can return them.  I recently tried another texting program and it told me to verify my data is on.Facebook and everything else works fine.

Solution: First, make sure that your account does not have any issue in sending or receiving a text message by confirming this with your carrier. Once this has been cleared you can then start troubleshooting your phone.

You should try to check first if an app you installed is causing this problem by starting your phone in Safe Mode. In this mode only the pre-installed apps are allowed to run while those apps that you downloaded and installed are disabled. If the issue does not occur in Safe Mode then there is a possibility that it is caused by an app. Find out what app this is and uninstall it. You should start with the app that you installed before the problem occurred.

In some cases it is the messaging app that is causing this problem. You should try to clear the cache and data of the messaging app from the Application Manager. You should also follow this up by wiping the cache partition of your phone. If the problem persists then try using Hangouts or download a third party messaging app from the Google Play Store.

If the above troubleshooting steps fail to resolve the issue then you should consider doing a factory reset. Make sure to backup your phone data before doing this procedure.

S4 Not Sending Text Message

Problem: Hi, I got a verizon s4 unlocked from Craigslist and am using it on t-mobile network.  All works except that I cannot send just  text messages. I can receive them. I can send mms. Also when am on a call and they ask me to press 1 for some option, I press it but it doesn’t  work. The other options work fine but just that 1 doesn’t work. Am running lollipop. I have tried to downgrade  to kitkat hoping that would solve my problems  but was not successful. Maybe I did something wrong. Also I noticed that the call center is non existent at least from the settings of the messages. I called my carrier and they asked me to look for it under message settings but I couldn’t find it. Can you help me out? Thanks

Solution: This is one of the most common problems for a Verizon S4 that is to be used on a different network. The cause of this problem is that your phone’s message center number may still be set to the one Verizon is using or may not be present at all. This message center number is needed for you to be able to send a text message. Verizon has been not to exclude this setting in their phone firmware.

The best way to resolve this is to reflash your phone with a different stock software version that allows you to edit the message center number. You will need a file copy of the stock firmware version for your device ( make sure it isn’t a Verizon firmware) as well as a software called Odin installed in your computer. Instructions on how to do this can be found at several of the popular Android forums online.

S4 Not Receiving Text Messages

Problem: Good evening, My husband and I found your page talking about being able to send texts but not receive them.  I have a Samsung GALAXY S4 and updated Tuesday.  Thursday afternoon I could no longer receive texts. We tried everything we have found other than a hard reset (I rely heavily on my calendar and alarms – would be lost without them and other important information).  I gave up on the stock text program and attempted to use the AT&T messages.  It won’t even complete set up.  It says to verify my data is turned on. I’d really like to use the stock text app the phone came with!  Any help (other than a hard reset) is much appreciated!   Thank-you for your time!

Solution: The first thing you should do is to verify if this problem is not caused by a network issue. Contact your carrier and inquire regarding this. You should also have them check your account for any issues that may be present that’s causing this issue.

Try to check if this issue is caused by the stock messaging app by using Hangouts or a third party text messaging app downloaded from the Google Play Store. If Hangouts allows you to send a text message then the issue may be with your stock messaging app. Have you tried clearing the cache and data of the app?

You should also try to start your phone in Safe Mode to determine if a third party app is causing the problem. If you can receive a text message in Safe Mode then an app may be causing the problem. Find out what app this is and uninstall it.

As a last troubleshooting step you should consider doing a factory reset. Just make sure to backup your phone data before proceeding.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Solutions To Samsung Galaxy S4 Text Messaging Related Issues

Welcome to our focused troubleshooting series regarding text messaging concerns on the Samsung Galaxy S4. If you own this particular model and you are having a problem sending or receiving a text message, or probably your text message takes too long to send then you have come to the right place. We will be discussing these issues in this installment of the series using real world problems sent to us by our readers through email.

Samsung Galaxy S4

If you own a Galaxy S4 or any other Android device for that matter then feel free to send us an email at [email protected]. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do send us an email try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

If you would like to browse the previous parts in this series then check out this link.

Aside from sending us an email you may also reach us at our Facebook and Google+ social media accounts.

S4 Delay In Receiving Text Messages

Problem: Hi well im having problem with my phone. I send messages it sends everything is fine but when people send me messages i get tham later on the next day. I dont now whats going on with the phone hope you can help me. Because people message me and i dont get there message till the next day. Everyone that messaged me i get there messages all at the same time.

Solution: There are various factors that we can consider to be causing this issue. Let’s start with the network first. Are you receiving delayed text messages from a certain network or all networks? If you are getting delayed text messages from one particular network then it may be an interconnectivity issue. Try to contact your carrier regarding this.

If the delayed incoming messages comes from different networks then you should reset your phone connection to your network. To do this simply restart your phone.

Check if you are still getting delayed messages. If you still are then let’s isolate the problem. Take out your SIM and insert it in another phone. Check if the issue still remains. If it does then this may be account related or SIM related. Your should contact your carrier regarding this and have your account checked or your SIM replaced.

If the issue does not occur while your SIM is in another phone then the problem is with your device.

To troubleshoot your phone the first thing you need to eliminate is the possibility that a certain third party app is causing this. To do this, start your phone in Safe Mode.

  • Turn off the device.
  • ress and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select. The phone will automatically restart after the cache is wiped.

Observe your phone in Safe Mode and see if the issue still occurs. If it doesn’t then it’s likely caused by an app. Find out what app this is and uninstall it.

If the issue still persists then back up your phone data and do a factory reset.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

S4 Not Receiving Text Messages

Problem: All day my phone had been working fine, until suddenly I wasn’t receiving any texts. I still had signal, and I had sent texts just fine. But then all of a sudden as I walk 5 feet away, I got 5 texts at the same time, and my friends said they had sent them earlier. I know it wasn’t my signal, because I have received texts from that area before. Also, I use the auto update on my phone for date and time, but all of the sudden it switched saying that it is all a day early. Like right now, it is 11:12 pm on June 30. My phone says that it is 11:12 pm on July 1st. So all of the texts and things on Instagram that I’m getting new right now, it says it is a day old. Help?

Solution: This may be an issue with a software glitch on your phone. To take out your phone battery then press and hold the power button for at least a minute. Reinsert the battery then turn on your phone. Observe if the issue still persists.

If you are still getting the same problem then I suggest you wipe the cache partition of your phone.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • After the the cache wipe is complete, press the Power key to select reboot system now.
  • Press the Power key to select. The phone will automatically restart after the cache is wiped.

S4 Received Text Message Appears Out Of Order

Problem: Recently when I send a text message, I am receiving the answer above my text. Very confusing and irritating if it is a multiple text conversation. I’m sure it is a simple fix. I’m not very tech savvy. I appreciate your help.

Solution: Try to check first if your phone is set for automatic date and time. If this feature is not enabled then it could be a factor in your text message not arriving in exact order.

  • Slide your finger down the display starting from the top edge of your phone.
  • Press the settings icon.
  • Press the More tab.
  • Press Date and time.
  • Press Automatic date and time until the function is turned on

S4 Text Messaging Lag

Problem: Hey guys, so I’ve been experiencing some horrible texting lag. Anywhere from taking 5 to 15 seconds to open text message. Sometimes ill send a message to friend 1 and ill try to go to messages that friend 2 sent me and the name of friend 2 is there but the text from friend 1 is frozen there for a few moments. Also i have had some experinces where the whole messages will crash. Any suggestions. I do have an sd card so memory usage shouldnt be a problem. Thanks.

Solution: One of the main reasons of the lag occurring when you send out a message is because the messaging app may have accumulated a lot of cached  data. You need to clear this out by following the steps listed below.

  • From any Home screen, tap the Menu key.
  • Tap Settings.
  • Tap Application manager.
  • Swipe to the All screen
  • Tap the desired application
  • Tap Clear data and then tap OK.
  • Tap Clear cache.

If the issue still persist then proceed with wiping the cache partition of your phone.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • After the the cache wipe is complete, press the Power key to select reboot system now.
  • Press the Power key to select. The phone will automatically restart after the cache is wiped.

S4 Cannot Send or Receive Text Messages If Not Connected To Wi-Fi

Problem: Hello. I have a Galaxy S4 on AT&T carrier. I use Hangouts as default texting. Sometimes i cannot send/receive text messages unless wifi is available. It is very strange as there are times when i can text anyone (Android or Iphone) and sometimes i can only text to Iphones. Any suggestions? I have the most recent carrier update. This problem has been going on for a year and i have had the phone for 2 years. Thanks.

Solution: Try using the stock messaging app and see if the issue remains. If it doesn’t then there may be an issue with the Hangouts app. Try clearing the cache and data of Hangouts and see if this solves the problem.

  • From any Home screen, tap the Menu key.
  • Tap Settings.
  • Tap Application manager.
  • Swipe to the All screen
  • Tap the desired application
  • Tap Clear data and then tap OK.
  • Tap Clear cache.

You should also consider wiping the cache partition of your phone.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • After the the cache wipe is complete, press the Power key to select reboot system now.
  • Press the Power key to select. The phone will automatically restart after the cache is wiped.

If however you are still experiencing the same problem with the stock messaging app then I suggest you backup your phone data and do a factory reset.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If the issue still persists then you should contact your carrier regarding this as there may be an issue with your  account.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us at [email protected]. We read every email but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Samsung Galaxy S4 Problems, Errors, Glitches, Solutions and Troubleshooting [Part 61]

Welcome to the 61st part in our series of troubleshooting articles dedicated to the Samsung Galaxy S4. If you have been following this series then you will notice that the S4 is one of the devices that has the most number of posts due to the fact that it is quite a popular device.

galaxy s4

Most of the emails we receive from our readers concern this particular model. This is however not an indication that the phone suffers from several issues as  most of the concerns sent our way are quite similar to those we have already answered.

If you own a Galaxy S4 or any other Android device for that matter then feel free to send us an email at [email protected]. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do send us an email ty to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

If you would like to browse the previous parts in this series then check out this link.

Aside from sending us an email you may also reach us at our Facebook and Google+ social media accounts.

S4 Does Not Turn On

Problem: Hi, My Samsung Galaxy S4, one year old is not switching ON at all. Although the battery is charged. Before switching OFF, the device was just showing the I9500 Logo flicking on a black background. Kindly suggest something.

Solution: There are various factors to consider as to why your phone will not switch on. Basically, the reason boils down to either a software or hardware related problem. Follow the troubleshooting steps listed below to resolve this issue. Move to the next step if the issue still persists.

Reboot Phone

  • Turn off your phone
  • Take out the battery
  • Take out the microSD (if you have installed one)
  • Press and hold the power button for at least 3 minutes
  • Reinsert the battery (leave the microSD out)
  • Turn on phone

Wipe cache partition

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select. The phone will automatically restart after the cache is wiped.

If the issue still persists then try performing an emergency firmware recovery using Kies. Download and install the latest Kies version from the Samsung website into your computer. Connect your phone using a USB cord to your computer and perform the recovery. Make sure that you have a backup copy of your data before proceeding.

S4 Invalid Email

Problem: My galaxy s4 won’t let me log into anything using an email address.  It always say invalid email. But I can log into everything on my computer. So it’s not my email address. It has to be the phone. Any suggestions?

Solution: Have you tried to double check if the correct email and password combination is being typed? You should try typing in the email and password in the memo pad then copy paste this to the email and password field.

If you are still getting an invalid email error then this issue may be caused by a glitch in the software. Try wiping the cache partition of your phone to resolve this issue. You can check on the instructions above on how to do this.

S4 Back/Volume Button Acts On Its Own

Problem: Hi, So very recently my phone would repeatedly go back as if I were pressing the back button. I wouldn’t even be touching my phone and I would go from watching a video on YouTube to my home screen.  Also the volume on the phone will also randomly lower by itself when I’m listening to music. I can’t imagine how many emails you get a day but I would be more than grateful of you have an answer to my problems.

Solution:  Since this issue occurred just recently were there any apps that you installed on your phone prior to this happening? Sometimes certain apps can cause issues on a phone. To check if this is an app related issue you should try starting your phone in Safe mode and see if it still occurs.

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S4’ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

If the issue does not occur then find out what app is causing the problem and uninstall it.

If the issue occurs even in Safe mode then your next step is to do a factory reset. Make sure to back up your data first before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If the problem is software related then it should be gone by now. If it still occurs then this may already be a hardware relate problem. You should then bring your phone to an authorized service center for checking.

S4 Grey Wi-Fi Switch

Problem: Dear folks at TheDroidGuy.com, This is gonna be a fun one. Today I got a Samsung Galaxy S4, with VOIP service from a small company called FreedomPop. I turned it on for the first time around 4pm today and since then I have been completely unable to receive any sort of wifi signal whatsoever. When I swipe down, the wifi button is grey as if it’s turned off. When I tap the Wifi tab, it turns a dark green for a brief moment, then goes grey again. I’ve done this countless times to get the same result. When I open the Wifi tab in settings and try to swipe the OFF/ON switch to the right, it immediately goes back to the left with the grey OFF option. I cannot scan for networks. I am working entirely off cell service. I got into the service menu and turned the wifi power save off. Didn’t work. Tried pulling the battery. Didn’t work. Tried resetting it several times. Didn’t work. I sincerely hope I won’t have to fart around with developer settings. Even more sincerely do I hope that I don’t have to ship it back to FreedomPop or anywhere else because the company took more than a month to get a phone to me. To boot, this is my first day as an Android user. For the past couple years I’ve been using an iPhone 3GS. I had high hopes. Please save me.

Solution: Try doing a factory reset to eliminate any possibility of the software causing this issue. Make sure to back up your data first.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If the Wi-Fi icon is still greyed out then I’m afraid this may already be a hardware related problem. You will have to contact FreedomPop regarding this matter and have your phone replaced.

S4 Not Detecting SIM Card

Problem: Hey read your post on Samsung S4 not recognizing SIM card. I have a T-Mobile S4 that works fine but won’t see my sim card. Sim card works in two other phones so I tried replacing the SIM/SD Slot on the MB with a new one. Still won’t see the SIM, started in Safe Mode, Still won’t see the SIM card. Not sure what to try next?

Solution: Try reseating the SIM tray connector to the motherboard. You should also try cleaning the SIM contacts using a cotton bud dipped in alcohol.

If the problem persists then check if there are any new software updates for your phone and if there are then install them.

You should also consider doing a factory reset on your phone. Just be sure to back up your data before performing this procedure.

S4 Typing/Wi-Fi Issues

Problem: Hi there. I am having some issues that all crept up together on my Galaxy S4. The first one is regarding typing and choosing a word from the predictive text. It was always the case that when I selected a word the phone would add a space after it, but suddenly today it isn’t doing that anymore. The second issue is with apps telling me that I’m not online even though I am connected to Wi-Fi. I am having the issue with Facebook messenger and it says “waiting for network” and also with the NHL app where it says the app requires Wi-Fi even though my Wi-Fi connection is working fine. This all started randomly today. Please can you help! Thanks.

Solution: For the first issue you should verify if the Auto Spacing setting of your phone has a check mark on it.

  • From the home screen, tap Apps.
  • Scroll to and tap Settings.
  • Tap Language and Input
  • Tap on the Samsung keyboard gear icon
  • Tap on Auto Spacing to place a check mark on it

For the second issue this could be a connectivity related issue. Try connecting to a different Wi-Fi source and see if the issue still persists. If it does then try rebooting your phone and connect again.

S4 Not Charging

Problem: Hey Guys, My galaxy refuses to charge when connected to the charger and it keeps restarting when I switch it off. Can you help? It’s just over one year old.

Solution: You should first check if there is any dirt or lint in the charger contact points of your wall charger and your phone. If there are any then clean it using a cotton bud dipped in alcohol. Make sure to take out your phone battery before you start cleaning.

If the issue persists then try using a different wall charger as well as a different battery.

Regarding the restarting issue of your phone when you switch it off you should definitely try doing a factory reset and see if this resolves the issue. Back up your data before performing this procedure.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

S4 Running Android 4.4.2 Multiple Issues

Problem: Hello, I apologize in advance if these issues have been mentioned/resolved before, however I am having a few issues with my S4 and am wondering if you may have the answers.

First off, I have an S4 with Android version 4.4.2 and service from Verizon (if that matters). The first problem I noticed quite some time ago is that the keyboard no longer “learns” as it used to when I first received it. I can no longer have it learn words that I want it to remember, nor will it suggest words that I have used after certain other words in the past. For example, if I were to wish someone happy birthday, I would say “Hey happy birthday”. In the past, I would just have to type “H” or whatever else I needed to get “Hey” and it would then show in the suggestion box “happy” and then “birthday”. Now I have to type out the whole thing, which isn’t a big deal, I’m just providing an example. An example for learning words is if I wanted to say “suck” it would correct it to “sock” or something. In the past I would use the arrow in the suggestion box to make the phone learn that I meant “suck” and it wouldn’t question my use of it again. Now, if I tell it to learn “suck”, it will still try to correct it if I try to use it again in the future.

Another issue I am having is that my email will no longer automatically refresh my inbox. I used to get notifications for both the email and gmail applications, but now I no longer get notifications from either. In order to see if I received a new email, I have to open the application and refresh it in order to see any new email messages.

I’m also having an issues with the “air view” in my email. I used to be able to hover my finger over an email and preview it. Now when I try, I just get another little check box and that’s it, no more preview.

The Watch On TV Remote also no longer shows up in my notification panel even though the option is On in the application settings. I don’t recall what happened when I first noticed, but this happened about a month ago.

My phone has sometimes automatically restarted on its own, which I’ve seen is a common issue, but it may be because I only have a little over 2GB left of memory on the device. It only seems to restart if it’s doing something difficult, the last time it happened I was scrolling quickly through my gallery with 1,000+ pictures. I believe those are the only big issues my phone is currently having, I understand it’s a fair amount but I appreciate any help! Please let me know if there’s any more information I can provide. Thank you.

Solution: There seem to be a lot of issues on your phone. The first thing that you should do is to check if there are any available software updates for your phone. If there are then get them and install them.

For your first issue you should first check on the settings the Language and input settings of your phone. If you are using the stock Samsung keyboard of your phone then make sure that Predictive text is on and that there is a check mark on the Personalized data field.

Regarding your email not syncing you should first check if the sync feature of your phone is activated. If it is then try clearing the email app cache. This procedure may also resolve the air view issue that you are having.

  • From the home screen, tap Apps.
  • Scroll to and tap Settings.
  • Tap More.
  • Tap Application manager.
  • Swipe left to view the All tab.
  • Scroll to and tap the email application.
  • Tap Clear cache.
  • You’ve now cleared the application cache.

Regarding he Watch On icon not showing on the notification panel ty the following steps below.

  • Tap Settings
  • Tap More
  • Tap Application Manger
  • Tap Samsung WatchOn
  • Tap to place a check for “Show Notifications”

Regarding your phone restarting on your own this may be caused by a corrupt temporary data. You should try wiping the cache partition of your phone to resolve this issue.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select. The phone will automatically restart after the cache is wiped.

S4 Wi-Fi Does Not Turn On

Problem: Just bought an unlocked galaxy s4 I337 16g LTE at&t phone a few weeks ago off Amazon. After having it a couple of days I allowed the battery to run down and the phone shut off. After recharging and turning back, the phone would not initiate the Wi-Fi connection. When going through settings and toggling the Wi-Fi switch, the phone would show it was turning on Wi-Fi, but would do nothing. When using the pull down menu form the home screen and tapping the Wi-Fi icon, the icon would turn a dark green and would do nothing. I did a factory reset and it started working properly. A few days later after turning the phone on from sleep, it locked up. Got it going again by taking the battery out and putting it back in. When the phone came on, it would not initiate the Wi-Fi connection. After I did another factor reset it began working again. Yesterday while plugging it into the charger, the phone shut down. After getting it back up, again the Wi-Fi connection would not work. Getting tired of doing factory resets. This phone was supposed to have been a new phone and I have not down loaded any unusual apps that should disrupt the operations. Can you help?

Solution: You should try checking first if there are any new software updates available for your phone and install them. These updates contain improvements and bug fixes that may help resolve the issue. If there are no updates available or if the issue persists then you should have your phone replaced as this may already be a hardware related problem.

S4 Not Receiving Text Messages

Problem: Hello, I have a Galaxy S4.  It is a year old.  Been using SMS Pro as a texting app for a year.  Worked fine for a while.  Months ago group messages started being received as single messages.  Then the newest update really was bad.  Lost lots of things I liked about it. Yesterday, every time I went to open a text messsage, the app forced close.  I finally uninstalled it to use the stock messenger app.  I could send texts but not receive any.  All day I have been messing with this.  I realized that my husband had added Hangouts and my received messages were going there.  I do not like Hangouts, so I deleted it, too.  I thought this would force all of the incoming texts to be forced to the stock messaging app.  Nope!!! Now I can send texts and I verified that they are received.  But I cannot receive replies or texts at all.  They are just floating around in cyber space somewhere. Crazy, I know. I have googled all sorts of things and tried them, but nothing worked.  I found you in that search.  Can you help?

Solution: Do you have any other messenger app that may be getting the messages? Try starting your phone in Safe Mode and see if the stock messenger app can receive text messages.

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S4’ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

If the stock messenger app can receive text messages in this mode then the issue may be caused by a certain third party app. Find out what that app is and uninstall it.

If the issue persists then your best option is to do a factory reset. Just make sure to back up your phone data before performing this procedure.

S4 PIN Unlock Code Issue

Problem: Hi, I am the current owner of a Samsung galaxy S4.  Recently my phone just randomly said enter pin for the lock screen.  This is very strange because I have been using a swipe code and I never even set up a pin.  I never made a password for the pin, it just randomly said enter pin one day instead of just a normal swipe code. Now I cannot enter because I do not know what the pin is because I never made one.  Thanks for taking the time to read this and I hope to hear back from you.

Solution: Try entering a random PIN several times until until you get the message “Try again in 30 seconds” then click OK. You will then see the “Forgot PIN” option at the bottom of the screen. Click on this then you will be prompted to login to your Google account. This works if your phone has an Internet connection. Once your Google account has been authenticated you will be redirected to Settings -> Security -> Lock Screen -> Screen Security to update the PIN or pattern to unlock your phone.

If the above solution does not work then you will have to perform a factory reset on your device. Take note that any data that you have in your phone will be deleted in this process. If you have recently made a backup of your data then this won’t be a problem however if you have not made a backup then you should only consider this as a last resort.

  • Once you have authenticated with your Google account, Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

S4 Won’t Charge Properly

Problem: Hello, I live in New Zealand and I bought a Galaxy S4 in Malaysia, therefore the wall plugs are different. So instead of relying on using an adapter every time I charge, I decided to use my mum’s Galaxy Tab 2 charger’s which has the NZ plug with the cable that came with the S4. I had been using it for about 5 months and I don’t recall having any issues with it. Then my mum wanted the plug back and suggested I used her old Galaxy S3’s charger instead (which also had the NZ plug). I don’t recall any issues at first but then I started noticing that the phone charged slower and now, several weeks after the swap, it charges very slowly. Sometimes it will discharge although the phone shows that it is charging. Another odd thing is that if I try a different wall plug, it will charge differently. A new wall plug that hasn’t been used to charge the phone before will get a relatively fast charge, but after a few uses with said wall plug, the phone will charge slowly again. I am not sure if the problem is with the charger I am using or that I have ruined the battery as it was used to being charged by a more powerful charger. I do overcharge the battery when I was using the Tab 2’s charger but I don’t think that is the issue as I have overcharged my previous phone (Sony Ericsson Ray) many times but the battery life seems fine. This is my 3rd phone that I have bought overseas to be used in NZ and the previous 2 phones had no issues with charging. Any advice you can give will be greatly appreciated. Thank you for taking the time to read my email. Thank you and kind regards.

Solution: In issues like this the most likely culprit is the battery. Try replacing it with a new one and see if the issue persists. You should also try using the original wall charger to charge your phone, just use an adapter.

If the issue persists then consider doing a factory reset as a last resort. Make sure to back up your data before performing this procedure.

S4 Spammed With Ads

Problem: I have no idea what I did to trigger this, but whenever I open an app now ads will pop up, or my internet opens and directs me to ads or to some weird investment websites, or telling me that I have to update my samsung or I will get a virus (I  always check my phone for updates right after this) there are never any actual updates available.My phone also downloads things to my desktop that I have never asked for ( the icons read: App of the Day, Win a Prize, Amazing App and things like that) I delete them immediately and have never opened one. Also whenever I open an app, it doens’t matter What app it is  (this happens with every single app on my phone), there is a bar at the top of the screen that flashes messages (DOWNLOAD NOW!!!, AMAZING NEW APP,  UPDATE NOW!) and on the right side of the screen is a small square with an icon that changes (a shopping bad, a box with a star in it, a question mark etc.). I tried deleting ALL of the apps that I had recently down loaded. I tried  installing the highest rated antivirus for my phone. The ads are still popping up but the app says I do not have any viruses.  It has gotten so bad I have to keep my phone on vibrate or silent so it does not drive me insane because my message tone goes off almost constantly at times. What is Causing this? How can I fix it? and how do I keep it from happening again!? The only suggestion samsung tech help had was to factory reset my phone I am DESPERATE for a different solution!

Solution: If a factory reset is not an option then you will have to manually uninstall the third party apps in your phone until the ads disappear. After each uninstall make sure to wipe the cache partition of your phone.

Make sure to get your apps only from the Google Play Store.

S4 Screen Flickers

Problem: I have a Samsung s4 that the screen flickers constantly. The bottom half of the screen eventually turns white. I have done a factory reset, updated to 4.4.4 software, and the only thing that makes a difference is if I adjust the brightness the white will go away, but the screen still flickers. If I pull up the camera it’s yellow and shakes so badly that all pics are blurry. Looking for any suggestions to fix this, thank you.

Solution: If the factory reset fails to resolve the issue then this may already be a hardware related problem. You should bring your phone to an authorized service center for checking and repair.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us at [email protected]. We read every email but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Samsung Galaxy S4 Problems, Errors, Glitches, Solutions and Troubleshooting [Part 60]

Welcome to the 60th part in our series of troubleshooting articles dedicated to the Samsung Galaxy S4. This phone was the previous flagship model of the company and is still quite popular today. The expected arrival of the Android Lollipop update will even make it more popular and should make this device attractive to people looking for a solid phone that doesn’t cost as much as current flagship devices.

galaxy s4

In this latest installment of the series we will tackle some of the latest emails sent to us by our reader regarding the issues they are facing with this particular model. We can’t feature all of the emails that we have received since we receive a lot of them for this model alone. If you don’t see your question featured here then try checking the previous parts as a solution may have already been provided.

If you own a Galaxy S4 or any other Android device for that matter then feel free to send us an email at [email protected]. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do send us an email ty to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

If you would like to browse the previous parts in this series then check out this link.

Aside from sending us an email you may also reach us at our Facebook and Google+ social media accounts.

S4 No SIM Card Error

Problem: Hi, I came across your website upon searching for solution to my problem – not sure if you can help but hey thought I would try seeing as Samsung can’t help anyway. My phone keeps displaying No SIM Card even with a working SIM in the phone. I have checked the SIM on another phone and it works fine. Do you know why this may be? It has been back to Samsung who sent it back with the same fault – I know they just wiped the handset clean back to factory and sent it back to me – However I did this myself before sending it to them, so not exactly sure what they did. Any help is appreciated. Thanks.

Solution:  If the factory reset failed to resolve the issue then there’s a big possibility that the issue is not software related. What you should do then is to check the SIM card slot of your phone and see if there are any dirt or lint on the contacts. If there are then clean it using a toothpick or a cotton bud dipped in alcohol. Make sure that the battery has been removed when doing this.

You should also check if there are any physical damages to the SIM contact such as misalignments.

S4 Does Not Turn On

Problem: Hello i am in need of assitance for my galaxy s4. It is not charging or turning on. There is no LED light coming up while charging and ive read all your procedures and still nothing. However a battery icon does come up at times but instead of showing that its charging, it shows a grey circle (the same circle that shows up on a YouTube video when its buffering) and then it goes away shortly after. Ive even took my charger and tried it on my brothers phone and it works perfectly fine so the problem is my phone. Yesterday it was working fine and i saw that the battery was low like at 5% so i went to charge it but it didnt work and eventually, the phone died. So its been dead since yesterday. I left it charging all last night thinking it needed alot of time since its been dead for a while but when i woke up today, it was still not working. If you could please respond with any help or advice on what else to do that would be great and i would very much appreciate it. Thank you.

Solution: You should first consider getting a new battery and check if your phone will turn on with it. In most cases when the battery is already faulty you won’t be able to turn on the phone.

I’m assuming that you have already tried taking out the microSD of your phone and also wiping its cache partition. If you have tried all of our recommended troubleshooting steps for this issue to no avail then your next step is to attempt to do a firmware recovery.

Connect your phone to a computer running on the latest Kies software and if it can be detected go ahead and do an emergency firmware recovery. Make sure to have a backup of your phone data.

If Kies does not detect your phone then your other option is to use a computer software called Odin and reflash the firmware. You will need a copy of your phone firmware to do this. More detailed instructions on this procedure can be found at several popular Android forums online.

If flashing the firmware does not resolve the issue then this may already be a hardware related problem. You will need to bring your phone to an authorized service center for checking.

S4 Camera Freezes When Focusing

Problem: Hi! I have a problem with my camera. The glass protector of my rear camera got broken somehow. At first, the camera worked perfectly as if nothing happened. After a few months, the camera freezes whenever I try to focus it on a subject. For example, I’d open my camera then tap on the object I’d like to focus on, then it would usually freeze, then the camera, video and mode icons would not respond. I’d have to exit the app to make the camera respond but the same thing happens when I try to focus it again. After a while, the camera suddenly worked again. It would focus normally and would be able to take photos like before. But after I cleaned my phone (deleted some files, etc. and not physically), it went back to the freezing when focusing. Please help. Thank you very much. 🙂

Solution: You should try clearing the cache of the camera app and see if this resolves the freezing issue.

  • From the home screen, tap Apps.
  • Scroll to and tap Settings.
  • Tap More.
  • Tap Application manager.
  • Swipe left to view the All tab.
  • Scroll to and tap the Camera application.
  • Tap Clear cache.

If the problem still persists then wipe the cache partition of your phone. This clears out any temporary data in your phone that may be causing the issue. Your personal data (photos, videos, music, etc.) won’t be deleted.

  • Turn off the phone.
  • Hold the Volume Up, Volume Down and Power Key simultaneously.
  • Release the keys when the Android recovery screen appears.
  • Press the Volume Down key to highlight Wipe Cache Partition.
  • Press the Power key or Home key (this varies based on the software version of your phone) to select.
  • The phone will display Cache Wipe Complete after a few seconds.
  • Press the volume keys to highlight Reboot System Now.
  • Press the Power key to select.

S4 Not Receiving Text Messages

Problem: My Samsung Galaxy S4 jas stopped receiving messages. It will send my messages and the people i am texting will receive my texts but I cannot receive any of their texts. I have tried turning my phone off and then back on yet it still is not working. Could you possibly help me?

Solution: Does this problem occur in one particular area or does it occur in any area that you are in? If it occurs only in a particular area then this may be a network related issue. Try contacting your network provider and ask if there are any issues in the area.

One other thing that you should check first is if this is a SIM related issue. Try using another SIM in your phone and see if you can send/receive text messages.

Once you have eliminated any network or SIM related issues it’s time to check on the phone. Verify first if you have enabled the blocking of messages from certain numbers.

  • On the Homescreen tap and launch the Messages App
  • On the right side top of the screen you will find a three dotted symbol which should be tapped on to open a drop down box
  • Tap on Settings from the list of options to open it
  • Scroll down on the list of settings to find the Spam Filter option and Disable it if it is enabled.

It is also possible that a certain third party app you installed on your phone is causing the problem. To check if this is the case you should start your phone in Safe Mode. In this mode only the default apps are loaded while the third party apps downloaded from the Google Play Store are disabled.

  • With the device powered on, press and hold the Power button (located on the right edge) until the Phone options prompt appears then release.
  • Tap and hold Power off until the Restart in Safe Mode prompt appears then release.
  • Tap Turn On Safe Mode.

If you are able to send/receive text messages normally then you should find out what app is causing the problem and uninstall it.

S4 Not Receiving Email

Problem: My galaxy s4 has suddenly stopped receiving emails although i have not changed any settings. I can still send them. Please help.

Solution: Try restarting your phone and see if this resolves the issue.

If that does not work then try clearing the cache of your email app.

  • From the home screen, tap Apps.
  • Scroll to and tap Settings.
  • Tap More.
  • Tap Application manager.
  • Swipe left to view the All tab.
  • Scroll to and tap the Email application.
  • Tap Clear cache.

If you are still not receiving any emails then try accessing your email through a browser. Send yourself an email using your phone then check the webmail and see if it arrives in your inbox. If it doesn’t then this may be an issue with your email provider.

If the email arrives in the webmail inbox then the issue is definitely on the phone side. You should try deleting the email account from your phone then set it up again. Make sure to back up any important email messages and take note of your email settings firs before proceeding.

S4 Gallery/Contact Sync Issues

Problem: Hi Droidguy genius,I have a Samsung s4 mini which has developed a number of problems recently due to a faulty SD card I believe.  I want to back up my contacts and photos before I change/fix anything but this where I get stuck with the following problems:

  1. Gallery does not want to open and on the rare occasion that it has opened, I can only access some of the albums whilst others just hang. I tried to clear the Gallery cache but it remained in “computing” status. Up reading most of your S4 Problems and Solutions, I took the SD card and rebooted the phone.  I was able to access the Gallery easily and clear the Gallery cache at this point.  When I re-inserted the SD card, the same issues re-appeared.  I have purchased a new SD card to replace the current one but would like your opinion upon this matter first.
  2. Cannot sync my contacts to my gmail account. I have about 8 new, recent contacts saved to the S4. I have checked sync history via Tools> Accounts> Google and the Sync settings advise that successful syncs have occurred to all the folders, including Contacts today.  When I log into my gmail account and check my contacts, the 8 new contacts are not present.  I have also tried to sync via Toos>Accounts>Add Account>Google>Select Existing account and have manually entered by Gmail account only to encounter the message “There was a problem communicating with Google servers.  Try again later.  I have tried numerous times over a number of days without success. Could you please advise me how to overcome my sync problem and whether you think my SD should be replaced?  I would be extremely grateful for any suggestions that you may have.   I am slowly becoming mentally unhinged with these issues. Kind regards.

Solution: For your first concern it appears that the SD card may be the cause of the issue. This usually occurs when the card is already faulty making it difficult to access data stored in it. You should also try connecting the cars to your computer using an SD card adapter. If your computer can read the card then you can back up any important data stored in the SD card.

Ideally you should use the new SD card on your phone. If you would like to use the old SD card then try to reformat it first using your computer.

For you second concern regarding the Google sync issue you should try using another Internet connection. If you are using mobile data when syncing then try using a Wi-Fi connection and vice versa. This issue may just be caused by your Internet connection.

If the issue persists even on different connections then try wiping your phone cache partition first before syncing.

  • Turn off the phone.
  • Hold the Volume Up, Volume Down and Power Key simultaneously.
  • Release the keys when the Android recovery screen appears.
  • Press the Volume Down key to highlight Wipe Cache Partition.
  • Press the Power key or Home key (this varies based on the software version of your phone) to select.
  • The phone will display Cache Wipe Complete after a few seconds.
  • Press the volume keys to highlight Reboot System Now.
  • Press the Power key to select.

S4 Keys Don’t Work

Problem: I can’t exactly pinpoint the prob with my phone.  The soft touch keys don’t work most of the time the home key works sometimes and the screen delays on almost everything.  It worked perfectly when I bought it as a matter of fact I bought two of them one for myself and one for my boyfriend, his has no issues at all. To me it acts like there is some kind of virus or something any and all help would be greatly appreciated.

Solution: If you suspect that your phone has a virus then the best course of action to take is to do a factory reset. Take note that all your data will be deleted so make a backup copy first.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If after performing the factory reset the issue still persists then this may already be a hardware related problem. I recommend bringing your phone to an authorized service center for checking.

S4 “Removed SD Card” Error

Problem: I have a s4 and repeatedly pops up “removed sd card” over and over again…no pauses. Just over and over. On my phone it states I have files still on the card. But there’s no way I can go in it. Is there a way to fix this problem.  I don’t want to format it because I have a lot of my childrens pictures on it that I haven’t saved onto something else. It’s all on the sd card. I tried using my computer but it doesn’t read on there either. Please is there a way you can help?

Solution: If the SD card cannot be read even on a computer then it’s likely damaged. Try using another computer and see if the card can be read. If not then it is difficult to recover your photos. If you have enabled Google Photos in your phone then you can access your photos from your Google account.

S4 Mobile Data Issue

Problem: Hi! I have a Samsung Galaxy S4 with Verizon Wireless. I’ve been having the following issue: With mobile data on, the 4GLTE icon would randomly turn gray, restricting any access to the internet. At times, it would switch to 3G, then to 1X, then to no icon at all. All this even though 2-5 bars were illuminated. The only way to regain access is to switch airplane mode on then off. I spoke to Verizon and we tried several things. New Sim card. Hard reset. Repair ticket to check that it wasn’t an issue with the towers in my area. It wasn’t. I live in Brooklyn, NY, a well-covered area. These helped for a very short period of time. They decided to send me a “like-new” replacement. I received it yesterday. Now for my question. The issue has not happened for the last 48 hours. That’s right! Thursday was ridiculous. In and out of airplane mode multiple times an hour. Friday and today, nothing. No problem at all. Do I activate the replacement and send in the device I was having issues with, or send back the replacement as it seems to have resolved on its own? Any help would be extremely appreciated! Thanks!

Solution: This is definitely a tricky question. If you go with your original phone there is always the possibility that the issue may reappear since there is this uncertainty of how it got fixed on its own. The replacement phone on the other hand sounds like a better option as long as it has no issues. In my personal opinion I’d go with the replacement phone.

S4 Running App Question

Problem: I have a Verizon Samsung Galaxy S4, model SCH-1545 and the software version is 4.4.2. My phone is not rooted. I have the active app widget on my screen. I’ve noticed that every time I exit a program, the active app widget says the program is still running. If I exit a program that is not running correctly, and go back in, the app really is still running like the widget says. I have to go into the active app widget, manually stop the app or program from running, and then restart it to get a fresh start. This happens with email, Internet, games, viewing gallery. Everything. I’m glad the widget is available. If I don’t go in and force close the app or program in question, it continues to use my phones resources until I do, and runs down the battery. I’m wondering why this happens? Also, since I didn’t have the widget handy on my other phones to force close, if those programs continued to run? That would explain why the phones got slower and slower. I worked in IT for years, so I’m not “computer illiterate,” but have been out of the business since 2008.  When you look at it, a phone is just a little computer. I had an HTC before the S4 and now use that phone as a portable computer, without using the Verizon network. I’ve noticed that the slow issues that I had with the HTC have gone away, now that it’s no longer on a phone network, but just using wifi. I also keep getting the message that the Google Suite is not responding. That’s a whole different issue. On the HTC phone, I always got, and still get the message that Facebook is not responding.

 

I appreciate the fact that you have this wonderful forum available for Droid users. It’s fantastic to have a place to turn for answers other than my carrier. I also call the manufacturer (Samsung) directly before I resort to calling Verizon. If my phone has an issue that needs repair work, I will NOT return it to Verizon to switch to another S4 while they work on my phone. I’d rather send it back to Samsung and have them return the same phone back to me. Verizon will basically give you a refurbished phone as a replacement. I won’t buy or trade for a used phone for the same reason I won’t buy a used car. You’re only getting someone else’s problems. Thank you!

Solution: In KitKat when you exit an app it doesn’t necessarily mean that the app has been closed. It may still be running in the background. While this may seem like it will drain your battery life it actually only has a minimal effect on battery life since KitKat is designed to properly handle cases like this. If you would really like to close the app and stop it from running then you can go to the Application manager from your phone settings then search for the particular app and click on force close. Using a third party app task manager app is also one way of closing an app.

The only time that an app running in the background will affect your phone battery life if it is constantly syncing itself online. If you have several apps doing this then expect a shorter battery life.

S4 Email Stopped Responding

Problem: Hi I have read some of your information on the s4.  I’m having an email issue I can’t figure out.  Most every time I try to read my email on my phone it becomes very slow to respond and after a few minutes it tells me that email has stopped working.  This has been an ongoing problem for a while and very seldom I can read my emails.  What would you suggest that the problem is?

Solution: The issue may be with the email app itself. It may be storing some form of corrupt data. Clearing the cache of your email app will help resolve this issue.

  • From the home screen, tap Apps.
  • Scroll to and tap Settings.
  • Tap More.
  • Tap Application manager.
  • Swipe left to view the All tab.
  • Scroll to and tap the Email application.
  • Tap Clear cache.

S4 No Display

Problem: Hi, my phones screen is black but I think it’s on because the blue notification light is blinking. The power button and home screen don’t work, and the touch screen is unresponsive. The option at the very bottom of my phone won’t even light up. I’m too afraid to take out the battery unless I know what’s going to happen. I went to bed with it plugged in and it was working fine, I wake up and it’s totally unresponsive. Thank you for your help!

Solution: You should try taking out the battery first in cases like this.

  • Turn off the phone
  • Take out the battery
  • Take out the microSD card (if you have one installed)
  • Press and hold the power button for at least 3 minutes
  • Re-insert the battery (leave microSD out)
  • Turn on the phone.

If your phone still does not turn on connect it to its wall charger and let it charge for 10 minutes before turning it on.

If the issue persists then you should try to wipe your phone cache partition.

  • Turn off the phone.
  • Hold the Volume Up, Volume Down and Power Key simultaneously.
  • Release the keys when the Android recovery screen appears.
  • Press the Volume Down key to highlight Wipe Cache Partition.
  • Press the Power key or Home key (this varies based on the software version of your phone) to select.
  • The phone will display Cache Wipe Complete after a few seconds.
  • Press the volume keys to highlight Reboot System Now.
  • Press the Power key to select.

S4 Randomly Restarts After Update

Problem: Hi, I’ve had my galaxy s4 for almost a year now. Everything was fine, up until the point where Samsung released a software update about 2 months ago. Since then the phone keeps restarting at random times, often when I’m doing something on it. Is there anything I can do about it? Thanks in advance.

Solution: Whenever issues arise after a software update it is always a good idea to do a factory reset. These issues may be caused by data from the old software version that is causing a conflict with the new software version. The only way to get rid of this old data is to do a factory reset. Just make sure to back up your personal data before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

S4 Does Not Boot

Problem: Hi, I have a problem with my Samsung Galaxy S4 and I hope you would be able to find a solution of the problem. My battery was almost dead (it was about 1% or 2%) then it suddenly turned off. I assumed that the battery died and plugged the charger. But the phone didn’t react at all. I tried switching it on while the charger was plugged but again nothing happened. They I pulled the battery out and when I put it back on. When I did that the Galaxy S4 logo appeared for a moment and then disappears and nothing else .. the phone won’t turn on. I tried all the steps from your article but nothing helped. Now each time I remove the battery and place it back the Samsung Galaxy S4 logo appears and then the screen is off again and I can’t do anything more. Do you an idea whether it might be a software or a hardware issue?

Solution: Since you mentioned that the Galaxy S4 logo appears whenever you remove and reinsert the battery then this may indicate that the phone has a faulty battery. Try using a new battery on your phone and see if this resolves the issue.

S4 Overheating Error

Problem: Hi there, My phone suddenly showed a message that device is overheating and will turn off to cool down, it also provided an option do not turn off. I let it turn off automatically the first time.  After some time I turned it back on and it gives the same message again along with device overheating, you can only use phone and contacts applications. I am not able to charge the battery too. As soon as I turn on I get this overheating message and it blocks me from using any apps or even access phone settings. Please help, I want to recover pictures and videos before doing factory reset.

Solution: Try connecting your phone to a computer running on the latest Kies software and if it can be detected you can proceed with backing up your phone data. Once you have a backup of your data you can proceed with the factory reset.

You should also consider formatting the phone SD card (if one is installed) since a corrupt SD card is also  known to cause this overheating error message to appear.

S4 Slow Charging Error

Problem: Hey I’m not sure if you still look at this but I’m still using the galaxy s4. I am having the problem when the phone says “Slow Charging to charge faster use original charger” it’s the original charger it came with and it has no damage. This is my second s4 I had the problem before so I had to get this one. Is there anything I can do to make this stop?

Solution: If you are using the original Samsung wall charger and cable but still getting this message then this may just be a connection related problem. Turn off your phone and take out its battery. Carefully check your phone charging port as well as your wall charger charging port. If you spot any dirt or lint then clean it using a cotton dipped in alcohol. This dirt may cause some electrical resistance which affects the current going to your phone causing your phone to give the error.

If the issue persists then you should also try using another Samsung wall charger.

S4 Unauthorized Actions Have Been Detected

Problem: Hi I just purchased another S4 just on the 17th of this and I keep getting a Security notice that says An “unauthorized actions have been detected restart your phone it gives me to options cancel or restart” I’ve restarted it twice but it seems to pop up every 5 minutes.

Solution: This is a Knox related security message. To resolve this issue try to check if there are any new software updates available for your phone. If your phone is running on the latest update then you will have to perform a factory reset. Make sure to back up your phone data before performing the procedure.

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How To Fix Common Samsung Galaxy S4 Problems, Errors and Glitches [Part 57]

Welcome to the 56th part in our series of troubleshooting articles dedicated to the Samsung Galaxy S4. If you have been following this series you may notice that this is the second time that we have featured this device this week alone. This is because we have been receiving quite a lot of emails recently concerning this model and we want to accommodate most of them as much as possible.

galaxy s4

In this latest installment of the series we will tackle some of the latest emails that we have received. Most of the issues our readers face with this device are minor in nature that a simple reboot of the phone will do the trick. Other issues require several troubleshooting steps to be done.

If you own a Galaxy S4 or any other Android device for that matter then feel free to send us an email at [email protected]. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do send us an email ty to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

If you would like to browse the previous parts in this series then check out this link.

Aside from sending us an email you may also reach us at our Facebook and Google+ social media accounts.

S4 Not Charging

Problem: Good day, I bought a galaxy s4 but it won’t charge. I have change the charging port but it still not charging. Please advise.

Solution: There are several factor to consider as to why your phone will not charge. The first thing that you should do is to verify if the charger is indeed working. Try using your phone’s original wall charger and if that does not work then try using a different wall charger.

Make sure that the charging port of your phone and charger are free from any dirt or debris. If you spot any then clean it using a toothpick.

Another possible cause as to why your phone will not charge is because of the battery. If you have a faulty battery then you may not be able to charge your phone. If you have another battery with you then try inserting it in your phone.

Another possible scenario is that your phone is indeed charging but it doesn’t indicate that it is. In this case the issue may be with the phone software. You should consider doing a factory reset. Make sure to backup your data before performing this procedure.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

S4 Screen Mirror No Sound

Problem: I was able to do Screen mirror with my S4 on  Sony Bravia , with video clips I would get both video and audio but since last few days I can play the video but no sound from the TV?  I have done a factory reset on my TV, I have restarted my phone a few times but still cannot get any audio? Any solution?

Solution: The first thing to check if no volume can be heard is the sound settings. Check the settings for both the TV and your phone.

Try playing different video files to verify if the problem is not file related. Play a particular video file on your phone without screen mirroring then play the same file with screen mirroring enabled.

Since you have already done a factory reset on your TV and restarted your phone you should proceed with wiping the cache partition of your phone. If this issue is caused by a corrupt temporary data then this procedure will resolve the issue.

  • Turn off the phone.
  • Hold the Volume Up, Volume Down and Power Key simultaneously.
  • Release the keys when the Android recovery screen appears.
  • Press the Volume Down key to highlight Wipe Cache Partition.
  • Press the Power key or Home key (this varies based on the software version of your phone) to select.
  • The phone will display Cache Wipe Complete after a few seconds.
  • Press the volume keys to highlight Reboot System Now.
  • Press the Power key to select.

If all else fails then you may want to consider using the wired mirroring option. You will need to use an AllShare cast dongle to connect your phone to the HDMI port of your TV for this feature to work.

S4 Does Not Complete Update

Problem: Hey, so I recently purchased an S4 second hand, but it hadn’t been updated to the 4.4.2 android software (currently on 4.3). Whenever I do try to update it, it only reaches around 25% of the update, before it fails. I have attempted to update via my phone, as well as through Kies, but the outcome is the same. Any idea how this could be fixed?

Solution: Have you tried getting the update using another Wi-Fi connection? This is to verify if the issue is not connection related. Try connecting your phone to another Wi-Fi network and then download the update. If the issue is still the same then you should consider doing a factory reset on your phone before updating its software. Just make sure to backup your phone data first as this will be deleted in the process.

S4 Apps Not Refreshing On Home Wi-Fi

Problem: Hi, Within the last 6 months or so, some of my apps haven’t been refreshing whenever I’m on my home wifi. So far I’ve noticed it with my Facebook, Yahoo Email and Weather Channel apps. The apps will open but will not refresh for new content/data. However when I’m on my carrier data or I’m on another wifi source, it refreshes just fine. I’ve tried reinstalling the apps and even reentering the wifi connection. Kind of at a lost what it could be. Running on version 4.4.4.

Solution: Since your phone apps refreshes normally when connected to another Wi-Fi network or through mobile data then the most likely cause of this issue is your home router. Try rebooting your router by unplugging its power source then plugging it back in after 2 minutes. Once your router has fully booted up check and see if your apps are able to refresh.

S4 Screen Blinking

Problem: I’ve had my s4 about a month .Recently the screen has started blinking off and on when not in use. Any ideas?

Solution: If the issue only occurs when you are not using your phone then it may be caused by certain third party apps. To check if this is he case you should start your phone in Safe Mode and observe if the screen blinking issue still occurs.

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S4’ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

If the issue does not occur in Safe Mode then it is most likely caused by a third party app. You should find out what that app is and uninstall it.

S4 No Sound

Problem: This is a recent problem which is now becoming annoying. I have lost all sound on the phone. This includes phone calls, notifications, ringtones, button tones, video. It is a complete loss of all sound. I’ve tried rebooting the machine and this fixes the problem temporarily…sound works on all functions for a minute or two and then it will go. All other aspects of the phone are fine…I can send and receive texts, access the internet and watch video without sound. The phone still works but obviously is of no use without sound. I’ve deleted some of my more recent apps but this hasn’t resolved the issue. I haven’t tried a factory reset yet. Can you help?

Solution: You should consider wiping the cache partition of your phone first as this issue looks like it is caused by some corrupt temporary data.

  • Turn off the phone.
  • Hold the Volume Up, Volume Down and Power Key simultaneously.
  • Release the keys when the Android recovery screen appears.
  • Press the Volume Down key to highlight Wipe Cache Partition.
  • Press the Power key or Home key (this varies based on the software version of your phone) to select.
  • The phone will display Cache Wipe Complete after a few seconds.
  • Press the volume keys to highlight Reboot System Now.
  • Press the Power key to select.

If the issue still persists then consider doing a factory reset. Just make sure to backup your phone data first.

S4 Notification LED Issue

Problem: Hi, I am using samsung S4 since last 6 months. When i bought it, notification and charging sensor was working perfectly(like while charging you have red light, for messages you have different color) but now this notification sensor is not working and there is no blinking of any color while charging or because of any kind of message since last two months. If i restart my phone, the notification sensor works for a while then again i face same problem. Could you please solve this problem.

Solution: Since your notification light works after you restart your phone then the issue may be caused by certain third party apps installed in your phone or by a corrupt temporary data.

To resolve this issue you should first try to start your phone in Safe Mode. If the issue disappears in this mode then it’s most likely caused by a third party app installed in your phone. Find out what that app is and uninstall it.

In case the issue still persists in Safe Mode then you should proceed with wiping the cache partition of your phone. This clears out any temporary data stored in your phone memory.

S4 Multiple Issues

Problem: Hello there: I currently own a Samsung Galaxy S4 and going on almost 2 years with it. I love this device because it is just the right size. Not too big & not too small. It used to run zippy and reliably until recently. I noticed several issues…

#1. Keyboard …

Simply put, the stock keyboard is quite ugly, but i loved the fact t that it could handle precise word predictions and allows me to write bilingual without having to change the input language, like most of the other keyboard apps out there do. Now it is far from doing the correct predictions and the emojis key is hidden. .. you actually have to press and hold the mic key for a few secs to get the option to come out. . And it gets stuck a lot. I found myself switching between Google keyboard, ikeyboard, a.i.keyboard plus and back to stock because a.i.keyboard plus predictions seem to be at the awful worst …

#2. Issues streaming Netflix …Lags falls behind then freezes and shuts down.. every time…

#3. Battery  drainage. .. when not in use. Battery suction when in use. Can’t get to noon without being on at least 70% battery life and with hardly any use. Plenty of phone signal though.. AT&T SGH-1337 MODEL..

Any advice is greatly appreciated. Oh, and #4… contact opening lag. Thanks

Solution: It looks like your phone has several ongoing issues right now. Let’s go through them one at a time.

For the keyboard issue the interface has changed in the latest software update compared to the previous software version. If the keyboard gets stuck a lot then you should try wiping the cache of your messaging app.

  • From the home screen, tap Apps.
  • Scroll to and tap Settings.
  • Tap More.
  • Tap Application manager.
  • Swipe left to view the All tab.
  • Scroll to and tap the Messenger application.
  • Tap Clear cache.
  • You’ve now cleared the application cache.

For the Netflix issue you should first try connecting your phone to a different Wi-Fi network or through your mobile data network. If the quality improves then it may just be a connection related issue. If the Internet is slow then there’s a possibility that the videos will lag.

Another thing that you should do is to clear the cache of you Netflix app as the lag issue ca also be caused by temporary data.

  • From the home screen, tap Apps.
  • Scroll to and tap Settings.
  • Tap More.
  • Tap Application manager.
  • Swipe left to view the All tab.
  • Scroll to and tap the Netflix application.
  • Tap Clear cache.
  • You’ve now cleared the application cache.

For the battery drain issue you should try checking your phone settings and see if any services are active. Try switching off those that you are not using such as Bluetooth, Wi-Fi, GPS, and mobile data just to name a few as these tends to eat up battery life.

You should also check if an app is running in the background and constantly syncing since this too will affect the battery life of your phone.

Another thing to consider is the battery itself. If the battery is faulty then it will discharge quickly. Try replacing it with a new one.

Finally, for the lag in opening your contacts you should try wiping the cache of your Contacts app as this will resolve this issue.

  • From the home screen, tap Apps.
  • Scroll to and tap Settings.
  • Tap More.
  • Tap Application manager.
  • Swipe left to view the All tab.
  • Scroll to and tap the Contacts application.
  • Tap Clear cache.
  • You’ve now cleared the application cache.

S4 Not Receiving Text Messages

Problem: Hi, I have a Android Galaxy S4 phone and I know of two people whom I can send a text to and they receive it but when they text me back I don’t receive theirs.  I just took it to US Cellular yesterday and told them this story and they did whatever they thought would fix it, but obviously it didn’t.  Any solutions on what I can try next?

Solution: I assume that the guys over at US Cellular have tried rebooting your phone, starting your phone in Safe Mode , and doing a factory reset. If the issue persists then the problem may not be with the phone but with either the SIM or the account itself. Try using a different SIM on your phone and see if your phone can receive text messages.

S4 Randomly Turns Off

Problem: Hello Droid Guy, I hope you can help me! I have a Samsung Galaxy S4 that likes to randomly turn itself off. Most of the time this happens when the phone is jostled (no, I don’t mean dropped – I mean put down on a table from less than half an inch away for example). It doesn’t shut down, as far as I can tell. It just turns off abruptly. This happens at all battery levels though doesn’t seem to affect the battery life. It’s at the same percentage when I turn the phone back on. Nothing else seems to be wrong with the phone. It doesn’t happen all of the time either (which is why I said it ‘randomly’ happens… it’s possible that my “jostling” theory is just my way of explaining the problem away). I have done soft resets (removing the battery as well as the SIM card) in hopes that the problem would remedy itself to no avail.

Solution: To verify if this is caused by a glitch in the software you should do a factory reset. Make sure to backup your data first before performing this procedure. If after the factory reset the issue still persists then this may already be a hardware relate problem. You should bring your phone to an authorized service center for checking.

S4 Overheating

Problem: Hi. I would like to know how to resolve the issue of overheating when charging or simply browsing my Samsung Galaxy S4. Can MTP or OTA have anything to do with this?

Solution:  There are many reasons why your phone is overheating. The first thing that you should check is the battery itself. Take it out of the phone and see if it is swollen. If it is then you will need to replace it immediately.

If the battery appears to be normal then your next step is to check for any software updates available for the phone software and apps. If there are updates then apply them. These updates come with improvements and bug fixes that may help resolve this issue.

Sometimes a phone overheating is caused by apps (usually when it syncs). To check if this is the case you should start your phone in Safe Mode. If your phone does not overheat in this mode then you should find out what app is causing the problem and either change its settings or uninstall it.

Another reason why your phone overheats is if there is a problem with the SD card. Take it out of your phone and see if the overheating problem still occurs.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us at [email protected]. We read every email but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Samsung Galaxy S4 Problems, Issues, Errors, Glitches and Solutions [Part 53]

Welcome to the 53rd part in our series of troubleshooting articles dedicated to the Samsung Galaxy S4. In this latest installment we will tackle some of the latest emails sent to us by our readers regarding this particular model. Some of the issues sent to us are unique in nature that several troubleshooting steps must be performed to resolve the problem. Other issues are similar to what we have covered previously.

samsung galaxy s4

If you own a Galaxy S4 or any other Android device for that matter then feel free to send us an email at [email protected]. We will be more than happy to help you with your concern. This is a free service we are offering with no strings attached. We however ask that when you do send us an email try to be as detailed as possible so that an accurate assessment of the issue can be made and the correct solution can be given.

For those who would like to check our previous troubleshooting guide for the S4 you can click on this link.

Aside from sending us an email you may also reach us at our Facebook and Google+ social media accounts.

S4 Unable To Send Photos

Problem: I have been able to send and receive photos through messaging app until this weekend. I must have hit a wrong setting….please help!

Solution: There are two requirements that need to be met for your phone to be able to send a photo using the messaging app.

First, your phone should have access to mobile data. You can easily check this by trying to open a website while connected online using your mobile network (not Wi-Fi).

The second condition is that your APN settings must be the correct one that your network is using. You can verify the correct APN settings that your carrier is using from its website and compare it to what your phone is using.

  • Tap Settings

  • Tap Connections tab

  • Tap More Networks

  • Tap mobile Networks

  • Tap Access Point Names

If your phone meets both requirements then you should try to reboot your phone. This allows your phone to refresh and re-establish its connection with the network server and should help resolve this picture message sending issue.

S4 Can’t Connect To 4G After Update

Problem: Hey, after I upgraded my s4 it wont let me get to my 4g i am not sure why its doing that. Can you please help me ?

Solution: Have you checked if the 4G feature on your phone is enabled?

  • Tap your Menu Key

  • Go to Settings

  • Tap More Networks

  • Go to Network Mode

  • Select the Network that you want. For 4G/LTE, choose the LTE/CDMA option.

  • Tap OK and the device will apply the new settings and restart.

Once you have made sure that the 4G/LTE feature of your phone is active your next step is to determine if your account has an active data subscription. You can easily verify this by calling the customer service hotline of your carrier.

If your phone meets both of the above conditions then the next step you should do is to check the APN setting of your phone. Each carrier has its own unique APN setting that allows its subscribers to connect to the network. If your phone has a different APN setting then this might be the reason why you can’t connect to the 4G/LTE network. You can get the correct settings your network is using from its website and compare it to what is set in your phone.

  • Press the settings icon.

  • Press the Connections tab.

  • Press More networks.

  • Press Mobile networks.

  • Press Access Point Names.

If the APN settings in your phone is different then change it to the correct one your network is using.

S4 Email Issues

Problem: Hi, I need help with my Galaxy S4. This problem has happened twice since the KitKat upgrade. Verizon is my service provider. The Verizon account itself is working fine. I have my email account on my smart phone set to push messages on demand. That’s not the problem. After the KitKat upgrade, the phone stopped receiving or sending emails altogether. A tech person at a Verizon store deleted my email account, turned off the phone, removed the battery, reinstalled [same] battery, powered up the phone, re-created the same email account. All fixed. Beginning two weeks ago, my phone no longer send emails. I can receive emails. I tried the same procedure as before, and now the phone will send emails but will not send emails with any attachments or forwarded messages. The tech person at the Verizon store can’t figure it out. Any suggestions? Thanks.

Solution: From the way you described the issue it appears that the software update isn’t the problem right now as this was already resolved by deleting and recreating the account. The first thing that comes to my mind is that a certain third party app that you installed might be interfering with the way your email works.

To check if a third party app is causing this issue you should start your phone in Safe Mode. In this mode only the default apps are loaded while any third party app that you installed from the Google Play Store are disabled.

  • With the device powered on, press and hold the Power button (located on the right edge) until the Phone options prompt appears then release.

  • Tap and hold Power off until the Restart in Safe Mode prompt appears then release.

  • Tap Turn On Safe Mode.

  • The restart process may take up to 45 seconds to complete.

  • Upon restart, Safe mode appears in the lower-left of the unlock/home screen.

Now that your phone is in Safe Mode try to send emails with attachments and try to send forwarded messages. If you can send them then the problem is most probably caused by a third party app. You should find out what that app is and uninstall it.

One other troubleshooting step that you can perform if the issue still occurs in Safe mode is to wipe the cache partition of your phone. This procedure does not delete your personal data.

  • Turn off the device.

  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key

  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.

  • When the Android System Recovery screen appears, release the Volume Up and Home keys.

  • Press the Volume Down key to highlight ‘wipe cache partition.’

  • Press the Power key to select. The phone will automatically restart after the cache is wiped.

S4 Lost Phone Tracking

Problem: Good morning, I lost my S4 its been 8 days now and i need help to try trace the phone and location the person uses my whats app but doesn’t seem to reply to any of my messages is there any way possible that I can trace the phone using the whats app info.

Solution: There is no easy way right now to trace you phone just by using the WhatsApp info. There are however several other ways that you can use to track down your phone.

Have you tried using Android Device Manager to track down your phone? This is a tool provided by Google to easily track down an Android device. There are however certain requirements that need to be met. Your phone must be connected to your Google account, your phone must have an active Internet connection, you have previously allowed ADM to locate your device, and finally you have allowed ADM to lock your device and erase it. If all requirements are met then you can go to the log in to the Android Device Manager website and locate your phone.

Another method of tracking your phone is by using the My Mobile service of Samsung. Take note that you should have previously setup your Samsung account for this to work.

  • Go to the Find My Mobile page at the official website of Samsung using any Internet-enabled device.

  • Sign in using the Samsung account of your missing Galaxy S4.

  • If you have more than one device registered using your Samsung account, choose the one that has gone missing.

  • Open the Locate My Mobile tab. This will show you the location of your missing Smartphone unit.

  • If your device is nearby, you can force it to ring by selecting the Ring My Mobile tab.

  • If your device is not within your vicinity, you can lock its screen using the configurations under the Lock My Mobile section.

  • If you are positive that your device has been stolen and retrieval is already impossible, or there are important data that you have to protect from prying eyes, you can delete all the contents of your missing phone using the Wipe My Mobile option.

S4 How To Attach Photos In Email

Problem: I saw you web site and enjoyed reading about all the Galaxy problem you’ve been able to solve. My question is probably simple. Ok, I’m a long time iPhone user and recently had to change to the Android system and received a new Galaxy 4S. I have never messed with either of these, the system or the phones. But, I am used to taking a lot of pictures daily on the iPhones and emailing them to my PC. I’ve tried this on the Galaxy 3 different ways and every time I get the emails, but they are blank. NO pics. I won’t get into how aggravated I have been with this. It has really disrupted my schedule amongst other things. Can you help? I would soo appreciate it.

Solution: Listed below is just one of the methods you can use to attach photos in your email.

  • Touch Apps.

  • Touch Email.

  • Touch the Compose icon.

  • Touch the People icon to select recipients from your contacts list.

  • Or, enter the recipients’ email addresses.

  • Touch the required contact(s).

  • Touch Done.

  • Touch Subject.

  • Enter a subject.

  • Touch Next.

  • Enter your message.

  • Touch the Paperclip icon.

  • Select an attachment type (e.g., Images).

  • Touch the required album.

  • Touch a photo to attach it.

  • Touch Done.

  • Touch the required image size (e.g., Large (70%)).

  • Touch the required option (e.g., Just once).

  • Touch the Send icon.

S4 Retrieving Files When Phone Does Not Power On

Problem: Hi i need some help.. my s4 is dead.. I’m just charging it then it cannot open anymore.. the technician told me maybe its the boot i don’t understand but he said it cost much.. I’m not expecting that my phone will be okay but i wanted to retrieve my files, photos and contact that is not in my sdcard.. its in internal memory.. its so sad.. can u help me if i can still get those files even the s4 is completely cannot open? Please i need help…thanks in advance

Solution: What you can do right now is to use the latest version of Kies try to back up your data. Connect your phone using a USB cord to a computer running on Kies. If your phone is detected then you can proceed with the back up process.

If your phone can’t be detected then you should first work on making your phone turn on. Try replacing its battery with a new one. You should also try taking out the SIM card and the microSD card before turning on your phone.

Sometimes clearing the phone’s RAM resolves this type of issue.

  • Turn the phone off.

  • Take out the battery.

  • Take out the microSD (if you have one installed)

  • Press and hold the power button for at least 3 minutes.

  • Reinsert the battery (leave the microSD out)

  • Turn on your phone.

If your phone turns on then proceed with the back up using Kies.

S4 SD Card Error

Problem: My phone will be working fine and then an error message appears saying that the phone cannot detect my sd card and I need to restart. Once restated phone works fine again its beginning to occur with greater frequency . I have taken the 8g sd card out and installed it into a second phone with no issues from either phone yet.

Solution: The issue may be with the microSD tray holder of your phone. Try to check for any dirt and debris that may be present and clean it off using a toothpick. Another cause of this problem may be mounting issues. The microSD may not be properly mounted on its holder. Just take it out and re-insert it making sure that it is secured in its place.

S4 Wi-Fi Does Not Turn On Since Update

Problem: Hi there, Since the last upgrade in software I cannot get my WIFI to turn on. I got into advanced settings and set auto find and also set the times for 7:00 am to 9:00 pm but still no response when I tap the WIFI button either in the pull down screen or in settings. Hope you can help me. Cheers

Solution: If you experience certain issues on your phone right after a software update then its best to perform a factory reset. These issues are commonly caused by the data of the previous software version that have not been completely removed. This old data causes a conflict with the new software version resulting in several issues. The only way to completely get rid of this old data is to do a factory reset. Just make sure that you make a back up of your personal data before proceeding.

  • Turn off the device.

  • Press and hold the following three buttons at the same time: Volume Up key, Home key,Power key.

  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.

  • When the Android System Recovery screen appears, release the Volume Up and Home keys.

  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’

  • Press Power button to select.

  • Press the Volume down key until ‘delete all user data’ is highlighted.

  • Press Power button to select and start the master reset.

  • When the master reset is complete, ‘Reboot system now’ is highlighted.

  • Press the Power key to restart the device.

S4 Can’t Get 3G Signal

Problem: Hi, My Samsung galaxy S4 GT-19505 dosnt change to 3g ( wcdma ) when I choose Wcdma only in Network mode it gets disconnected however, I tried many mobile networks simcards with 3g Internet but it still shows (E) not (H) on the top of the screen, it connects in both (wcdma/gsm) & gsm with giving (E) signal on the top of the screen, in summary, it never shows (H) signal on the top of the screen and has very slow Internet speed. A proper solution would be highly appreciated. Thank you in advance.

Solution: The first thing you need to do is to check if this issue occurs in just one area or in everywhere you go. If it occurs in only one area then this might be a network coverage issue. If it occurs in any area you go then you should update your phone’s network connection by rebooting it.

Next, you should test your SIM in another phone. If the other phone is getting the (H) signal then the problem is most likely with your phone and not the network.

To test if it is the software that is causing this you should first check if there are any new software updates available for your phone and install them accordingly. These updates come with improvements and bug fixes that may help resolve this issue. Once you have made sure that your phone is running on the latest software you should do a factory reset. Make sure to back up your data before proceeding.

  • Turn off the device.

  • Press and hold the following three buttons at the same time: Volume Up key, Home key,Power key.

  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.

  • When the Android System Recovery screen appears, release the Volume Up and Home keys.

  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’

  • Press Power button to select.

  • Press the Volume down key until ‘delete all user data’ is highlighted.

  • Press Power button to select and start the master reset.

  • When the master reset is complete, ‘Reboot system now’ is highlighted.

  • Press the Power key to restart the device.

If after performing the factory reset the issue still remains then this problem may already be caused by a faulty hardware component. In this case you should bring your phone to an authorized service center for checking and repair.

S4 Does Not Turn On

Problem: My Galaxy S4 will not turn on all the way, when I hold down the power button the “samsung galaxy s4” pops up and it vibrates as if it were going to turn on but then goes black. so i plugged it in because maybe its dead and it has the charging symbol and the red blinking dot in the upper left corner but it still wont turn on. Any help?? Thank you for your time.

Solution: The first thing you need to verify in this case is the condition of your battery. In some cases faulty battery will not allow your phone to boot up. You should first try a new battery in your phone and see if the issue gets resolved.

If your phone still does not turn on even with the new battery installed then connect the wall charger and charge it for at least 30 minutes. After 30 minutes try turning it on again.

If your phone still does not turn on then the next step is to clear your phone RAM.

  • Turn the phone off.

  • Take out the battery.

  • Take out the microSD (if you have one installed)

  • Press and hold the power button for at least 3 minutes.

  • Reinsert the battery (leave the microSD out)

  • Turn on your phone.

If clearing the RAM does not help then the next step you should take is to wipe your phone cache partition. This does not delete your data.

  • Turn off the device.

  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key

  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.

  • When the Android System Recovery screen appears, release the Volume Up and Home keys.

  • Press the Volume Down key to highlight ‘wipe cache partition.’

  • Press the Power key to select. The phone will automatically restart after the cache is wiped.

If your phone does not enter the Recovery Mode then it is likely that the software is corrupted. You might want to consider reflashing your phone with a stock or custom ROM. Instructions on how to do this are listed in several of the popular Android forums online.

S4 Screen Flickering Issue

Problem: Hello, I have bought Samsung galaxy s4 i9500 two weeks ago. I have noticed while multitasking when I’m shutting one window..the screen flickers… like how you see on tv. Something waves like. It doesn’t happen when im using singular windows. Its like how when you try to fix a cable,flickers come on screen wave like. But its not so prominent but its still there. I want to know if something wrong in the physical properties of the device or is it just the kitkat 4.4.4. Should i try resetting and cleaning the phone? Also which is the best app cache cleaner in the Google market that can save my phone from overloading. Thank you

Solution: You should definitely try to reset your phone to verify if this issue is software related. Make sure to back up your data before performing the reset.

In most cases the screen flickering is caused by lots of apps running simultaneously. You should also consider uninstalling apps that you don’t really use a lot.

As for your app cache cleaner question you could just simply go to the individual apps and clear its cache manually. This is so far the best way to clear the app cache without using your phone resources.

S4 Not Receiving Text Messages

Problem: I’ve had my Samsung S4 for over 6 months now, all of a sudden yesterday I am not receiving texts from other Samsung users. They are getting my texts and I am receiving texts from other phones (iPhone, blackberry). I have 3 friends with Samsung who had texted me numerous times throughout the day yesterday and I’ve yet to receive any of them? ! Any ideas? I’m trying to avoid doing the reset. Thanks!

Solution: You should try rebooting your phone then check if your phone has been set to block receiving messages from certain numbers.

Try sending yourself a message. If you can receive the message then your phone and your network is working fine. The issue may either be with by your friend’s phone or network.

S4 Black Screen With Time Flashes Low Network Connection

Problem: Hi, I have a “time-flash” issue. I have never used an S-View cover, but i get a flash/glimpse of the black screen with the time whenever my phone has an Edge connection. While typing, the black time screen will flash at random times when typing. It always happens when my phone gets to a lower data connectivity type, as mentioned above, it happens when the phone has Edge connection and not 3G or HSDPA connection.

No settings changes have fixed this. Funny thing is, I had this issue with the samsung galaxy S1 (T-mobile in America), and have the same issue with my S4 (MTN in South Africa). My brother that also has an S4 don’t seem to have this issue at all, but he’s with a different service.

So from experience, on all galaxy models I had/have (and in different countries), the same problem occurs when I’m on Edge connection. I wish I could find a proper fix for this or that Samsung could have done these tests.

Another suspicion; if it’s because of bad reception (down to Edge) why is it only on certain service providers? Does these in any way effect a refresh/resetting in function or code transmission? Maybe that doesn’t make sense, but maybe it does make more sense than seeing the time refresh 10 times while typing a short message.

One more thing, I installed most of the same apps on my S4 than I had on my S1, maybe it stores data in some system files or have an overwrite function from some apps that configures something and messes it up from there.

Really hope you guys can help. Seems like the forums are great but theres no fixes for poor me, lol

Solution: Several other S4 owners have also been experiencing this problem. To resolve this issue make sure first that your phone is running on the latest software update. These updates come with improvement and bug fixes that may help resolve the issue.

If your phone has any case installed try to remove it first. There are instances where a phone case may cause this type of issue.

On your phone settings you should try unchecking auto-time updates and deselect the network time adjust.

To verify if this issue is not caused by certain third party apps installed in your phone you should boot your phone in Safe Mode.

  • With the device powered on, press and hold the Power button (located on the right edge) until the Phone options prompt appears then release.

  • Tap and hold Power off until the Restart in Safe Mode prompt appears then release.

  • Tap Turn On Safe Mode.

  • The restart process may take up to 45 seconds to complete.

  • Upon restart, Safe mode appears in the lower-left of the unlock/home screen.

If the issue does not appear in this mode then it is most likely caused by an app installed in your phone. Find out what that app is and uninstall it.

S4 Can’t Recover From Sleep Mode

Problem: My recently purchased S4 from Verizon has repeatedly had issues where it goes into sleep mode and you can’t wake it. Sometimes it’s resolved by pressing the Home, On and Volume buttons all at once, but sometimes you have to pull the battery to reboot it. It is NOT battery related as it happened twice today, once immediately after an overnight charge, and then again later in the day with more than 80% of battery remaining. The second occurrence today happened after an update to the Samsung software.

Solution: This issue might be caused by a glitch in the software which can be resolved by doing a factory reset. Back up your data before performing the reset. If the issue persists then this could already be caused by a hardware problem.

S4 Multiple Issues

Problem: Hello, I came across your blog online and was hoping you could help me with what’s going on with my phone. The volume has randomly turned down on me while I had headphones on for months. I thought it was the case it was wearing and didn’t think much of it but then the other night it did it again with the case off. The other thing I had noticed was within the last month my phone kept saying Intelligence Services was not working every time I booted up.

Then the audio cut out altogether. After that the call function doesn’t work, the number disappears after hitting send, then it does call in the background after the phone freezes for a minute but I can’t hear anything nor can the called person. The camera has a black screen when I pull it up. It freezes when I open up the music player or a podcast app I regularly use. And the ringer doesn’t have sound, vibrate but no sound. It freezes for a minute when I change the ringer. I’m also getting messages like com.android.phone is not responding when stuff malfunctions.

I did change SD cards around this time and put one in with a bunch of music, but since this happened I unmounted it and took it out. I’ve also power cycled it, deleted caches in app manager ->ALL, did a factory reset, and it’s the same situation. I have not tried putting that original SD card back in which I will do when I get home, but I didn’t have any system files on there and the factory reset should have taken care of that. I’m out of solutions!

Solution: The factory reset which you performed on your phone should have eliminated the software errors that you are getting. Since the issue has remained then you might want to do an emergency firmware update. To do this you will need the latest version of Kies installed in you computer. Make sure to back up your data first before performing this procedure.

First check for Kies compatibility

  • Go to Tools and choose Firmware Upgrade and Initialization.

  • Enter the name of your phone.

  • Input the model name of your Galaxy S4 (in CAPS). It is found at the back of its casing.

  • Select OK.

  • Kies will now verify if your device is supported along with a warning message saying that all data from your device will be deleted during the process.

  • Click OK if you agree with it.

Next, restore your phone firmware

  • After the previous item, Kies will download and initialize the firmware update. Wait until it finishes.

  • Just hit Continue with every warning message until you reach the emergency recovery process.

  • Don’t forget to put a check on the confirmation message saying, “I have read all of the above information” once you have performed all the required information in the window.

  • Configure your desired information saving option, connect to Kies and switch your phone to Recovery Mode.

  • Hit the Start Upgrade button and wait until the process finishes. Do not interrupt the process.

  • After you see a confirmation message saying that everything is complete, hit the OK button to finish.

S4 Can’t Update After Root

Problem: Hi there, I am having a major issue with my s4, I rooted my phone and everything was working perfect until 2 weeks ago I check for updates as I know the service provider released a new update, but it says cannot update as the phone is modified. Now after that my phone keeps showing “sim card removed please restart your phone” message so often that it pisses me off. Can you give me a suggestions on how can I updated my phone without loosing root access and how to fix the sim issue ? I will greatly appreciate your help. Thanks

Solution: One of the drawbacks when you root your phone is that you will not be receiving the regular software updates from your network. Your best option to get the latest update for your phone is to download the latest firmware and manually flash it. The procedure in doing this is available on several of the popular Android forums online.

Regarding the SIM card issue of your phone try to remove your from your phone. Inspect the SIM as well as the SIM holder for any signs of dirt or debris and clean using a toothpick if you spot any. When you reinsert the SIM make sure that it is secured properly in place. Check if your SIM card moves easily by moving it with your finger while it is in the SIM holder. If there is a considerable amount of play then the SIM holder may be faulty and may need to be replaced.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us at [email protected]. We read every email but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Samsung Galaxy S4 Problems, Errors, Glitches and Solutions [Part 45]

Welcome to the 45th part in our series of troubleshooting articles dedicated to the Samsung Galaxy S4. We will be dealing with 15 issues that have been recently sent to us by our readers regarding this particular model. For those who don’t know yet, we have this service where we provide solutions and troubleshooting guides to our readers who are having problems with their mobile devices. We have already answered more than a hundred questions regarding this device alone and it looks like we will be answering hundreds more.

galaxy s4

If you own a Galaxy S4 or any other Android device for that matter then feel free to email us regarding the issues you are facing with your device at [email protected]. This is a free service we are offering with no strings attached. We do however ask that when you send us an email try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given to you.

Aside from sending us an email you may also contact us through our Facebook and Google+ social media accounts.

S4 Will Not Boot Up

Problem: Hello. I have a problem with my Samsung galaxy s4. When I turn the power button on the device will show the galaxy s4 logo on the screen for 1-2 seconds and then the phone will switch off and it won’t start and boot up. I have tried various options such as changing my charger and battery however the problem still occurs. Is there anything you recommend to fix my phone and get it to switch on? I look forward from hearing from you. Thanks.

Solution: A phone that does not complete the boot process despite changing the battery could possibly be caused by a glitch in the software. Your approach of replacing the battery and charger helps eliminate any hardware related issues that concerns the power of your device. Now, it is time to check the software side of things. Follow the troubleshooting steps below to help resolve this issue.

Do a reset and clear your phone RAM.

  • Take out the battery
  • Take out the microSD (if your phone has one installed)
  • Press and hold the power button for around 3 minutes
  • Reinsert the battery (leave the microSD out at this time)
  • Turn on phone

By pressing and holding the power button you clear out any data that may be stored in the RAM of your phone. There is a possibility that the data may be corrupt which causes this issue. If your phone starts normally then reinsert the microSD.

Enter Android recovery then wipe the cache partition

Wiping the cache partition of your phone helps resolve several issues including the one you are facing right now. This is a recommended step to perform as this does not delete your personal data.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select. The phone will automatically restart after the cache is wiped.

One final troubleshooting step that you can perform is to do an emergency firmware recovery using the latest Kies software installed in your computer. Take note that this will delete any data that is stored in your phone.

  • Launch Kies.
  • Go to Tools and choose Firmware Upgrade and Initialization.
  • Enter the name of your phone.
  • Input the model name of your Galaxy S4 (in CAPS). It is found at the back of its casing.
  • Select OK.
  • Kies will now verify if your device is supported along with a warning message saying that all data from your device will be deleted during the process.
  • Click OK if you agree with it.
  • After the previous item, Kies will download and initialize the firmware update. Wait until it finishes.
  • Just hit Continue with every warning message until you reach the emergency recovery process.
  • Don’t forget to put a check on the confirmation message saying, “I have read all of the above information” once you have performed all the required information in the window.
  • Configure your desired information saving option, connect to Kies and switch your phone to Recovery Mode.
  • Hit the Start Upgrade button and wait until the process finishes. Do not interrupt the process.
  • After you see a confirmation message saying that everything is complete, hit the OK button to finish.

S4 Cannot Send File Via Bluetooth

Problem: Hi, I came across your website when I was searching for answers about my Samsung galaxy S4, Model SGH-M919 smart phone. The problem I am having is that I cannot transfer pictures FROM my phone to my laptop or any other Bluetooth device.  The phone receives pictures from other devices but does not transfer.  At each transfer attempt I get the message “file not sent”. I have tried to send pictures to my laptop, which is a DELL, and to my HTC My Touch Phone.  Both have Bluetooth.  Both are paired with the Galaxy S4.  I get the same message every time “file not sent”. I had the exact same phone earlier, which I had to return due to a malfunction.  That phone never gave me this problem and I was able to transfer pictures and videos very easily from my phone to my laptop or to any other Bluetooth device. Is this a hardware problem with this phone?  Should I return the phone for another one or can I change some settings to get this function working properly?  I would really appreciate your help.

Solution: For this type of issue you should first check if your phone is running on the latest system software update. Software updates come with improvements and bug fixes that may help resolve this issue. After you have verified that your phone is running on the latest software it is time to proceed with the troubleshooting process.

You will need to unpair all Bluetooth devices stored in your phone.

  • Touch Applications.
  • Scroll to and touch Settings.
  • Touch Bluetooth.
  • Touch the Options icon next to the device you want to unpair.
  • Touch Unpair.
  • The pairing has been removed.
  • Restart your phone

The next step is to pair your phone with one Bluetooth device first (I suggest doing so with your PC)

  • Make sure the Bluetooth feature of your PC is turned on.
  • Using your Galaxy S4, press the Menu button.
  • Proceed to Settings.
  • Go to Connections.
  • Navigate your way to the Bluetooth option.
  • Then, slide the switch to the right of the Bluetooth option to activate it. This will immediately start looking for devices that are Bluetooth enabled. The other devices that it will detect will be listed below the “Available devices” section.
  • Tap the device that you want to pair with your phone.
  • Enter a passkey that will be required by the devices.
  • Locate the file that you wish to send and choose in the Sending options the “Via Bluetooth” command.

If you are still getting the error message then check the Bluetooth settings of your PC.

  • Go to “Devices and Printers” —> Bluetooth Devices –> Double Click your Phone (This should open the “Blue Tooth Device Control” window).
  • Scroll down to “Authorization” Options–> Check “Always allow this device to connect for all operations”
  • Click “Apply”
  • Close the window.

 

  • Go to the Task Bar’s Notification Area (Bottom Right Corner of your Screen) you should usually see Bluetooth Icon.
  • Right Click on the “Bluetooth” icon in your notification area of Windows Taskbar–> select “Open Setting”–>”Bluetooth Settings” window should pop up–>Make sure on the “Options” tab: All items are checked except “Turn off Bluetooth adapter” this must be unchecked otherwise your Bluetooth adapter will switch off.
  • Go to “Share” tab–> Check the box “Allow remote device to browse, send and receive pictures, music, and other files”.
  • Click OK to close this window.

Try sending a file to your PC.

S4 Battery Drain Issue

Problem: Hi, I was viewing your webpage regarding the problems with the galaxy s4. I am having problem with mine, basically I am losing around 1% battery every few minutes. I charged it to 100% last night when I got up this morning it said connect to charger. I have tried everything I can think of such as putting my power save mode on. The brightness is right down I have disabled apps I don’t use. I installed a battery doctor app that says my battery is healthy. I asked today in an EE store and the guy suggested checking the software. I am up to date with my software updates. I am getting really frustrated with this issue now and concerned that constant charging the battery will cause problems with the phone. I searched online seems a few people are having this problem but nobody seems to have a solution to fix this. I am hoping you’ll be able to help as any suggestions would be really helpful. Thank you.

Solution: When your phone drains the power of your battery at a fast rate it could mean that an app or a service is constantly activated or that your battery or microSD is already faulty. The first thing that you should do is to check the battery usage statistics of your phone. You can do this by going to Settings then clicking on Battery. Under Battery check on the statistics for battery use since unplugged. If you find several third party apps that are on top of the list which you don’t really use then you might want to uninstall them. In cases where a service that you don’t need is consuming a lot of your battery power then you might want to consider doing a factory reset on your phone. Make sure to back up your data as this will be deleted in the process.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If after performing a factory reset your phone battery is still draining at a fast rate then you should consider replacing your battery.

You should also try to remove the microSD and see if the battery life of your phone improves.

S4 Not Receiving Text Messages

Problem: (1) Our family has 4 Samsung s4 phones all on same uscellular plan. One daughter texts me often during the day from 1 1/2 hours away. I receive some texts from her and many others are not received by me. As far as we know it is just hers and my texting that is affected it also appears that she receives all my texts I just don’t receive all of hers not just replies all texts I work in a school where reception isn’t great. However I miss texts from her on the weekends from different locations. I miss them from her wherever she is and from wherever she is…it is very bothersome…she is young and I depend on her texts to let me know all is well with her etc.

(2) I have a Samsung galaxy s4 from straight talk and up until a week ago my text messaging was working fine.  Now a lot of my friends and family get my text messages but I cannot get there’s.  Is there a setting I messed with or something I did to mess this up?  My mom said up until my messaging messed up our conversations on her Verizon iPhone 4S were green when we’re talking but now they are blue. Thank you.

Solution: These two issues sent by two of our readers are similar in nature which is why I bundled them together. The first thing that needs to be done in cases like this is to check for any new software updates. A new update comes with improvements and bug fixes that may help resolve this issue.

Before troubleshooting the phone itself it is best to contact your network provider to check the status of your account. Any troubleshooting step that you do on your phone will not work if the issue is account related.

Once you have verified that your account is normal then proceed with the troubleshooting steps below.

With your phone turned on remove the battery and the SIM card. Reinsert the battery (don’t insert the SIM yet) then turn your phone on. Wait for a minute or two then turn off your phone and insert the SIM card. Turn your phone on then check if you are still getting any text messaging issues.

If the problem is still present then you can perform a factory reset on your phone. Just make sure to back up your data first as this will be deleted in the process.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

S4 AccuWeather Goes Black

Problem: I have an SGS4 LTE-A (I9506). Since updating to android 4.4.2 (non root), the AccuWeather widget would at times (only some times, but enough to be annoying) go completely black, when I tap on it to get the weekly forecast, and to fix this, I would either have to, delete the widget off the page, or restart my device.

Solution: If the problem is only confined with this particular app then the troubleshooting that we will do will be concentrated in this app alone.

The first thing you need to do is to clear the cache and data of this app. You will need to do a setup of the app once this is accomplished.

  • From the home screen, tap Apps.
  • Scroll to and tap Settings.
  • Tap More.
  • Tap Application manager.
  • Swipe left to view the All tab.
  • Scroll to and tap on your AccuWeather application.
  • Tap Clear cache.
  • Tap Clear Data
  • You’ve now cleared the application cache and data.

If the problem still persists then uninstall the app and install it again. Make sure you get the latest version from the Google Play Store.

S4 No Sound During Calls

Problem: Good Afternoon. Thanks for your help. I have a Samsung Galaxy 4 with the exact same issue as Part 36 Galaxy s4 No Sound During Calls.  I am with Verizon and got this phone 3 weeks ago.  Within a week it happened, so Verizon did a factory reset, which lasted a week.  I brought it back in to Verizon, they gave it a new SIM card and refreshed my Verizon account and number.  That lasted 20 minutes, so went back and they sent me a new phone.  It lasted a week, so I went in to Verizon today and they are sending me a 3rd phone.  I have 4.4.2 version.  The factory reset didn’t work.  I tried your suggestion about Safe Mode and that lasted a couple of days.  Please help me this is driving me crazy. Thank you.

Solution: If the issue goes away after a factory reset or when your phone is in Safe Mode then there must be an app that you installed that is causing this issue. You mentioned that a third phone is on its way. Once you receive this phone try to use the phone with its default apps and observe if the call issue is present. If not then install your favorite apps on at a time. Check the call issue after every app that you install and see if it occurs. If the issue appears after installing a particular app then that app is the culprit.

S4 Not Connecting to Wi-Fi

Problem: Hi guys. I have a Galaxy S4 Active. Great phone, really like it. I’ve had a couple issues with it in the last couple of months. I’m going to give you an overview of events leading up to my current problem. Around August 2014 I started having issues with my battery dying quicker than usual. I’m out of warranty, so there was no use calling to see about a replacement phone. I tried a few different things based off suggestions I’ve found online from chat posts. Taking battery out, cleaning the contacts, fully charging on off, etc. Seemed to help a little, but not a whole lot. September-ish it started only lasting maybe 8 hours before I had to charge it again. I work for an outdoor company where we outfit people to go on canoe trips. Most of my day is me driving customers to and from entry points in the woods, in and out of both 4g, Wi-fi, and even cell service. I don’t use my phone during the drive, except to check time or if there is an emergency. Days like this my phone battery would last all day long plus. I bought a new battery, but that didn’t seem to work either. I called ATT end of September to see their suggestions for bad battery, and after telling them the above paragraphs they said it was probably something more internally on the phone and to do a factory reset. I’ve done the factory reset. This has helped the battery more than the other options. However, my new problem was that I couldn’t get my phone to connect to Wi-fi. The only way to do so was to turn the phone off, turn it on in safe mode, turn it off, then turn it back on. Because of this, and the att tech couldn’t figure out why, they did a warranty replacement on my phone.  I’ve gotten the new phone, and set it up last night. When I first turned it on and set everything up, it detected my home wifi( no password) right away and connected on its own. Last night I left my house to go up town, came home, and it did NOT connect to the Wi-fi. It detected in, saved it, but just didn’t connect to it. I called ATT and they said I had the ‘Auto Network Switch’ not checked. So the tech said to keep that one, plus ‘Auto Connect’ both with a check mark. I’ve done that, and it still doesn’t connect to Wi-Fi unless I turn the device off, then turn it back on. My place of work also has an unsecured ( free to public) Wi-fi. It detects and saves it. But doesn’t connect to it. What else can I do? I really don’t want to send this phone back for another warranty replacement. Is there something else that I am missing? I really like this phone, and never had any of these issues over the last year I’ve had it. Thanks for reading and hopefully you will have time to respond to me, and even better  with an  answer to what my next step is.

Solution: There have been several reported cases of the S4 having a problem connecting to Wi-Fi networks. Samsung has previously acknowledged that the issue is prevalent when the phone tries to connect to a D-Link branded router. It appears that the issue is with the firmware of the router and can be resolved by a firmware update or a reboot of the router.

To cover all bases you should also check if your phone is running on the latest system update. These updates come with improvements and bug fixes that may help resolve this issue.

S4 Network Connection Issues

Problem: I’m using an AT&T Galaxy S4 on Cricket wireless, my husband is also using an AT&T Galaxy S4 on Cricket Wireless.  We can both be in the same location and his phone will have a good connection while mine will have one bar and often show no connection for data or voice.  My phone cannot connect in any way to a tower when I’m in my office at work yet my husbands S4 works fine.  Both phones are updated with Android 4.4.2, however mine has a different build number than his. My build number is KOT49H.i337UCUFNI1.  I’ve done a lot of searching online and thought maybe my problem was Lte, so I’ve played with changing how it connects by using *#2263# and trying different choices. All of them seem to give me the same problem with the phone being slow to find the tower and connect if at all even in an open space with a direct line of sight to the tower, eventually it does connect but is very sensitive to staying connected and rarely gives me full bars.  Any suggestions will be appreciated, I also have a question about future updates for the phone as Android versions are distributed through the carrier and since I’m using an AT&T phone on Cricket will I get future updates when they are distributed or is there another way to get the updates? I’m hoping maybe an update will fix this problem as I’m seeing this all over the internet as a common problem. Thank you.

Solution: It appears that this may already be a hardware related issue seeing that the S4 of your husband gets good reception while your phone does not get any signal even in the same area. Before bringing your phone to an authorized service center try to perform the following troubleshooting steps below which may help resolve the issue.

Do a soft reset

  • Press and hold the Power key, tap Power off, and then tap OK to turn your Samsung Galaxy S 4 off.
  • Remove the battery. After 30 seconds, reinsert the battery.
  • Press and hold the Power key to turn your Samsung Galaxy S 4 back on.
  • Test your device to see if the issue is resolved.

You should also check if this issue is account related by trying a different SIM on your phone. Try to insert your husband’s SIM in your phone. If the phone gets a good signal then you should have your SIM replaced.

One final troubleshooting step that you could do is a factory reset. Make sure to back up your data first before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

As far as updates go since AT&T has acquired Leap Wireless International which operates Cricket you should be able to get future software updates on Cricket.

S4 “your device has been modified. Software updated are not available” Issue

Problem: Hi I have the T-Mobile galaxy s4 SGH-M919 about 4 months ago I had rooted it and put a new rom into it I had put the insane kit kat rom in it and yesterday I changed it back to normal. I wanted to update it because it is in 4.4.2 and it did not let me it said “your device has been modified. Software updated are not available” I had followed the steps and it still didn’t work. Please help.

Solution: Whenever you root your S4 or install a custom ROM you will not be able to get the official updates anymore. Reverting the phone to its unrooted state and bringing back the stock firmware is not enough since you will still be getting the “your device has been modified. Software updated are not available” error message.

There is a guide over at the xda-forum which details the procedure on how to return your phone to its official stock firmware and have support for software updates. I suggest you go to this link. https://forum.xda-developers.com/showthread.php?t=2336392.

S4 Instagram Video Issue

Problem: Hi! I’m having trouble using the video feature on instagram, every time I try to press the video button it always says something like “check SD card or disconnect phone from computer”. I have my SD card in and my phone is not connected in my computer. I don’t know what to do, can you help? Thanks.

Solution: It appears that the problem is with the Instagram app itself or the microSD card of your phone. Follow the troubleshooting steps below to resolve the issue.

Clear the cache and data of your Instagram app. You will need to setup the app again.

  • From the home screen, tap Apps.
  • Scroll to and tap Settings.
  • Tap More.
  • Tap Application manager.
  • Swipe left to view the All tab.
  • Scroll to and tap on your Instagram application.
  • Tap Clear cache.
  • Tap Clear Data
  • You’ve now cleared the application cache and data.

If the problem is still present then uninstall the app and reinstall it from the Google Play Store.

You should also try replacing your microSD with a new one to eliminate any storage related issues.

S4 Text Messages Wrong Timestamp

Problem: Hi, so recently my phone has decided that when I’m texting someone its sending their texts at a different time then mine, we both live in the same city, and we both use a Samsung galaxy s4, I’d like to figure out how to fix this issue that way I don’t have to scroll up through my msgs to see the whole conversation, it only just started but i tried pulling the battery, i tried resetting the phone, and nothing seemed to work, is there anything you van suggest to help me fix this? Hope your able to help, would be appreciated.

Solution: One of the most common causes of the SMS timestamp issue in the S4 is an incorrect time and date configuration.

  • Go to Settings.
  • Select the More tab.
  • Proceed to Date and Time.
  • Check Automatic Date and Time to synchronize your clock with your network provider.

The above solution solves most time related message issues. If the issue still occurs then proceed with the next step below.

Clear the messaging app cache

  • From the home screen, tap Apps.
  • Scroll to and tap Settings.
  • Tap More.
  • Tap Application manager.
  • Swipe left to view the All tab.
  • Scroll to and tap on your Messaging application.
  • Tap Clear cache.
  • You’ve now cleared the application cache.

S4 Does Not Turn On After Charging

Problem: Hi, I’m hoping you can help me with this. I have a Samsung Galaxy S4 i9505 model. I was charging my phone on a portable charge noticed the phone was getting hot. Stopped the charger but the phone would not turn on. The battery was charged to about 70%. I tried taking out the battery and putting it back in and nothing. I bought two other replacement batteries and still no luck. I charged them both for about an hour then tried turning it on. Tried the safe mode start up too. It doesn’t even show the charging light at the top like it used to. I also noticed the phone no matter which battery was getting hot again.  I am using the charger I got with the phone. Not sure what else you need to know but I’d appreciate any help or advice. Thanks.

Solution: Try to do a reset on your phone while clearing out its RAM. A corrupted data in your phone RAM may prevent your phone from booting up.

  • Turn off phone
  • Take out the battery
  • Take out the microSD (if you have one installed)
  • Press and hold the power button for around 3 minutes
  • Reinsert the battery (leave the microSD out)
  • Turn on phone.

If the above procedure does not work then plug in the original wall charger and connect it to your phone. You should then try to access the Android recovery mode and wipe the cache partition.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select. The phone will automatically restart after the cache is wiped.

One final troubleshooting step that you can perform is to do an emergency firmware recovery using the latest Kies software installed in your computer. Take note that this will delete any data that is stored in your phone.

  • Launch Kies.
  • Go to Tools and choose Firmware Upgrade and Initialization.
  • Enter the name of your phone.
  • Input the model name of your Galaxy S4 (in CAPS). It is found at the back of its casing.
  • Select OK.
  • Kies will now verify if your device is supported along with a warning message saying that all data from your device will be deleted during the process.
  • Click OK if you agree with it.
  • After the previous item, Kies will download and initialize the firmware update. Wait until it finishes.
  • Just hit Continue with every warning message until you reach the emergency recovery process.
  • Don’t forget to put a check on the confirmation message saying, “I have read all of the above information” once you have performed all the required information in the window.
  • Configure your desired information saving option, connect to Kies and switch your phone to Recovery Mode.
  • Hit the Start Upgrade button and wait until the process finishes. Do not interrupt the process.
  • After you see a confirmation message saying that everything is complete, hit the OK button to finish.

S4 Screen Flickering Issue

Problem: I have an S4 black edition. I have this flickering issues when playing games like clash of clans the screen just auto rotates and goes back normally. When using apps the screen flickers too much. Can you please solve the problem? Thank you.

Solution: Most owners of the S4 who are experiencing this same issue say that adjusting the screen brightness to a higher level minimizes the screen flickering. You should also try checking for any new software updates available for your device and install them. These updates come with improvements and bug fixes that may help resolve the issue.

S4 No Display After Disassembly

Problem: My husband took his phone apart to remove a piece of plastic that was stuck in the head phone jack. He followed directions from a YouTube video on how to take a galaxy s4 apart and reassemble. When he reassembled reconnected all the sensors and turned the phone back on the screen is just black the phone is on cause there are notifications coming in and the blue light blinks on the upper left hand corner. If you need more info please ask otherwise if you know a solution please help. Also we have tried to hold the volume down, home and power button at the same time but nothing happened. 

Solution: Since this problem occurred right after the phone was taken apart then something might have gone wrong during the reassembly process. I suggest retracing the steps done by taking the phone apart again and carefully reassembling it.

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