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Samsung Galaxy S4: Problems, Questions, Solutions, Workarounds [Part 6]

galaxy-s4-problems

We have already published six parts of our Galaxy S4 Problems and Solutions series but there are still hundreds of new emails left unanswered. But don’t worry, we will continue finding solutions to your problems. Browse this post to find the problem related to yours, if you can’t find one, try browsing the first five parts:

Samsung Galaxy S4: Problems, Questions, Solutions, Workarounds [Part 1][Part 2][Part 3][Part 4][Part 5][How to take Screenshot]

I will do my best to respond to the emails we receive either to provide solutions or point you to a post that contain answers to your questions. We are serious in helping our readers so we want to utilize every possible medium online to get in touch. You can also ask us questions through our Facebook page, follow us on Google Plus, subscribe to our newsletter or simply send us email via [email protected].

Galaxy S4 won’t charge, won’t turn on

Problem 1: Hi there! A couple of weeks ago my phone completely stopped working. I was literally in the middle of using it and it shut off. I got the pop up notification saying that I only had 15% battery left moments before it happened, so thinking it just died, I plugged it in. Instead of it charging, I get the battery icon on screen with the round waiting signal, but it never charges. It will do that for a few minutes, vibrate and do it all over again. It will not turn on, I have tried a new battery, checked for water damage (although it has never been wet) and replaced the entire port piece. Still the same thing. I have an anti-virus installed that is scheduled to run daily, so I’m not sure that that’s the problem. Our phones had also previously been shut off and had only been reactivated for maybe an hour prior to this happening. I can’t afford a new phone nor can I afford an early termination fee for my service. Please help if you can. I would love to just fix my phone. Thank you!!!Marti

Problem 2: I have a Galaxy S4 that will not start up. It keeps flashing a large battery icon on the screen. When the battery icon displays it stays visible for about 25 seconds, then the phone vibrates, screen goes black and it repeats. I tried replacing the battery and the charger port on the phone, but it did not fix the problem. Any suggestions on where to go from here? I attached a picture of what the icon looks like. Any help you could offer would be appreciated. Thanks.

Answer: Have you tried using a different charger? I understand you tried using a new battery but may be the problem wasn’t the battery but the charger? If you don’t have a different charger, try plugging in the phone to your computer, turn it on and see if your computer can detect it and if the phone attempts to charge. If the phone still displays a battery icon with a circle in the middle, there is a chance the cord has issues. The icon actually tells us that the phone detects it’s being plugged in to “something” but current is just not flowing. That’s one of the reasons why it wouldn’t charge.

Again, if you buy or borrow a different charger, you will be able to isolate the problem. Solve the charging problem first and you will be able to turn your phone back on. Try that first and let us know what happens. Here are some posts from our archives that may be able to help you further:

Galaxy S4 camera flash not working

Problem: Hi Droid Guy. This is related to Samsung Galaxy S4 problem. I own an S4 for the past 4 months but recently I found hat camera flash is not working (tried even turning on the flash from assistive light)., but when I restart the phone it functions normally. It is so annoying, flash would not turn on when necessary need to restart the phone (observed for nearly 5 times in past two weeks). Please help me out on this. Is this a hardware related issue or a software one?Roop

Answer: There are a lot of reasons why the camera flash on the Samsung Galaxy S4 doesn’t work but based on your statement, I have a suspicion that it is a Camera app issue more than anything else. I understand that the frequency of this problem is not as high as I expected.

I have already written an article about this issue so I will just provide you the link to that article. As to your question whether it is a software or hardware issue, well, we really cannot know for sure as early as now considering the problem occurs “occasionally.” I’m sorry but 5 instances in two weeks, I can consider that “occasional.”

Here is the link to the article I was talking about: Samsung Galaxy S4 Camera Flash Not Working [How To Fix].

Galaxy S4 keeps crashing, shutting down

Problem: Hi I was wondering if you could help me. My Samsung Galaxy S4 keeps crashing and powering off it will only restart when I plug it into charge even though it has over 50% of battery. I have cleared cache and removed as many apps as I can there is ample storage space available. It seems to mainly crash when using Facebook or the picture gallery which are the 2 biggest apps. I am currently 8 months pregnant and need a phone that will remain turned on without requiring charging, wherever I am. Any ideas of how I can fix this? Thanks.Laura

Answer: If you think Facebook app and Gallery cause this issue, these are the apps that you want the cache and data cleared. If that doesn’t work, try uninstalling FB app first then reinstall it. This will make sure you get the latest version. Once reinstalled, use the app extensively while observing your phone closely to see if it reboots or crashes at certain point.

Unless you’re using a third-party gallery app, I wouldn’t advise you to uninstall it since it’s part of the core applications instead, perform a factory reset. I understand you already uninstalled a lot of apps but the hard reset will make sure everything works according to plan. Congratulations on your baby, Laura.

Related posts:

Google maps voice sounds robotic

Problem: Hello, I am writing you in hopes of an answer. I have a Note 3 running the latest AT&T 4.3 update and have a serious problem I can’t seem to find an answer to. I switch from the s4 and the first thing I found was in Google maps the horrible robotic voice the note uses. I have searched the internet and used all the tips I could find. I updated the same sung voice to be high def, I downloaded Google voice and updated the voice from that and made it default and rebooted my phone countless times. And still all I get is that horrible robotic voice. Please help. Frustrated in Lewisville Texas. Thanks for any help you can give.Carl

Answer: I personally like Samsung voices over Google voices. But yes, this problem is considerably common to people who often use Google Maps or navigation. If you currently are using the default Samsung engine, try switching to Google engine for English (either U.S. or U.K.). You can do this by following these steps:

  1. From the Home screen, tap the Menu key.
  2. Tap Settings and then My Device.
  3. Tap Accessibility.
  4. Under the Vision section, find Text-to-speech option and set it to whatever you want.
  5. Go back to Settings, then More tab.
  6. Tap Application Manager and swipe to All tab.
  7. Find Maps and tap on it.
  8. Tap Force Close button.
  9. Launch Maps from the app drawer and you now have a different, non-robotic and much better voice.

Mobile data switches on automatically

Problem: Hi. My mobile data is automatically  switching its self on every time. I have to keep the Wi-Fi connection on even when I’m not connected to a network. None of my applications have permission to do so. Is there a way I can fix this? Thx for any help. — Mireille

Answer: A third-party application may be causing this problem. This is not a common issue but there were some who have encountered it. Every single one of those cases points out to third-party apps as the cause. One of the most common application pointed out was WhatsApp. I don’t know when this problem started on your device but if it manifested after you’ve installed a certain app, you should consider uninstalling it.

Text messaging fails randomly

Problem: Hello. I have a problem when trying to send text messages sometimes on my Samsung Galaxy S4. What happens is after I press the send button the texts never delivers. What I have to do is go into settings then application manager and clearing cache and data (of messaging app) then restarting my phone. It doesn’t happen all of the time but I normally have to do this process at least 2-3 times throughout the day. Is there a better solution? I do have a third party texting app called Go SMS pro that I use. However it happens in the stock messenger also.Sherri

Answer: It’s more of a network problem. If I were you, I would call my service provider and ask for the APN settings. Once I got that, I will make sure my phone gets the correct APN settings. The thing is, even the dumbest phone on earth can send text messages as long as it’s getting good coverage and that the network doesn’t have problems. If it were a phone issue, you shouldn’t be able to send text messages at all.

GS4 stuck on custom boot animation

Problem: I have recently rooted my phone and I have used one mod called cyanogen then I decided to get a different mod called AOKP and I use rom manager and after I downloaded the rom installer did a reboot but rom manager always ask to install files so I thought I needed to find the file and install and I did install through rom manager then started reboot and now my s4 is stuck on the AOKP mod custom boot animation. I can’t get off of it. It’s just stuck in the animation. Is it just loading the mod or… because its taking an awfully long time.

Answer: I am a fan of CynanogenMod ROMs and I have tried flashing AOKP custom firmware on my phones as well. After the flashing, if I encountered boot loops or having stuck in boot animation, there are only three things I can do to remedy the issue before I come up with a conclusion that the ROM is unusable on my phone:

  • Clear Cache Partition.
  • Clear Dalvik Cache.
  • Factory Reset via Recovery Mode.

Try doing each one of them and check if you can boot normally after doing each procedure. Otherwise, find a working ROM.

Stuck in Samsung logo screen after update

Problem: Good Day. I just now upgraded my I9500 (Indian model) to 4.4.2. After updating I could not go to the Home screen. Other functions were working so I restarted my cell phone but now it’s not restarting. It’s stuck on the Samsung logo screen. Please help. Earlier I was using Next Launcher as my Home screen app.

Answer: Since you explicitly said this issue happened after you updated your phone to Android 4.4.2 KitKat, I think some obsolete data are causing the problem, although there’s also a possibility that a third-party app is messing up with your phone. Here is a list of things you must do:

  1. Make sure your phone has enough battery to power it up.
  2. Boot to Safe Mode just to confirm your phone can boot with default apps and services running.
  3. Uninstall suspected third-party app while in Safe Mode.
  4. Boot normally after uninstalling the app(s).
  5. If the problem persists, boot to recovery mode and wipe cache partition.
  6. Boot normally again to see if you can get past the Samsung logo.
  7. If not, there’s no other option but to do a factory reset.

Related posts:

BT can’t stay connected with Subaru Imprezza

Problem: Hello, have you heard any updates about connecting the Galaxy S4 Bluetooth to Subaru Imprezza system? The phone connects and  confirms that data is transferred, but it immediately disconnects and says the phonebook is empty. When I first got the phone, it worked beautifully–was even reading messages to me! But all that has stopped. I did follow recent tips on your site, but still no success. Samsung says it is the car: Subaru says it is the phone. Can you help? Thanks.Bernadette

Answer: You could never expect both companies to take the blame. That said, we cannot expect both of them to look into the matter and help resolve the issue. If this were my phone having problems connecting via Bluetooth to my car, here’s what I’m going to do:

  1. Find if there are available firmware updates for both my car system and my phone’s.
  2. After phone update and this problem still happens, I would boot to recovery and wipe cache partition and do a factory reset. This will bring the S4’s settings back to default, or the state when it was working flawlessly.
  3. If the problem still persists, it is clearer now that it’s a compatibility issue. But in a bid to remedy it, I would download and install A2DP Volume app from the Play Store. Both “Start at Boot?” and “Respond to Car Mode?” options must be checked and rest unchecked.

Samsung S4 Alarm, Battery and Messaging Issues After Upgrade

Problem: Hi. I have experienced problems with the alarm feature since the update. If I set an alarm at let’s say 11:30 p.m. for 6:30 a.m. there is a 50/50 chance the alarm will work and make the designated sound. After the alarm has “failed”, if I turn the phone off and set an alarm for 30 minutes in the future, the alarm feature works fine. The issue is the inconsistency and now I cannot depend on the alarm which is frustrating.

Periodically having issues with the messaging screen freezing as well. I started using Hangouts and believe that I turned of the other messaging software. However, about 10% to 20% of the texts show up in Hangouts’ and the old message system which is redundant and irritating.

Finally, I noticed a significant battery drain most nights that did not occur before the update. Sometimes I will lose over 50% of my power which did not use to happen at night.

Any guidance you can provided is appreciated.

Thanks,

Lynne

Answer: All of these problems were triggered by the new firmware version. It is, therefore, clear that both the alarm and messaging problems were caused by compatibility issues. Try clearing both cache and data for Clock and Message apps and see if that resolves the problem.

As to the battery issue, try bringing up the battery usage statistics and find the one that’s eating too much power. Once found, force close the app or service then reboot your phone. Try turning the power saving mode on also while lowering down the level of screen brightness. If all of these fail, you have to no other option but to do a factory reset. But before that, you need to backup your important data and wipe cache partition via the Recovery Mode first.

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Galaxy S4 “AP currently not in use Internet connection slow” error, other issues

 

S4 Wi-Fi

With millions of people still using the relatively “old” #GalaxyS4, we continue to receive many requests for assistance. Below are some of the issues and their corresponding solutions:

  1. Galaxy S4 “A USB device has exceeded the power limits of its hub port” error
  2. Galaxy S4 voice option when texting not working properly
  3. Galaxy S4 “AP currently not in use. Internet connection slow” error
  4. Galaxy S4 won’t turn on
  5. Verizon Galaxy S4 can’t send text message
  6. Rooted Galaxy S4 dialer app not working

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy S4 “A USB device has exceeded the power limits of its hub port” error

Yesterday I noticed that my car charger was not charging my phone. Tried to charge it using different wall units – no luck. It only says “Please connect your charger” without realizing it has one plugged in. Basically what happened is: the phone died, I got replacement battery that still had little charge, it is not working either.

I tried USB cable and laptop – started to get message “A USB device has exceeded the power limits of its hub port”. I tried to reset it — no luck. Once when connected to the laptop, the phone got hot. That does not happen again, I keep trying different chargers. Please, help.

I blew the air into the charge port to get rid of any debris or dust. The port visually looks not damaged. Any suggestion? Please, I don’t want to get that phone replaced yet.

Thanks! — Inga

Solution: Hi Inga. There must another failing power component that’s failing. Power issues can be caused by other factors which are not limited to the battery or USB charging port. An S4’s power management scheme is handled by other components and one of them must have stopped working. That a replacement battery did nothing to change the situation is a clear sign of that. Difficult it may be, we believe that the only remaining option for you right now is to seek a way to have the phone replaced, or at least checked and repaired.

Problem #2: Galaxy S4 voice option when texting not working properly

Hello. I have a Samsung Galaxy S4 running Android 5.0.1.  I tend to use the voice option when texting and am having difficulty finding out what happened to the edit function.

Until recently, I would touch a word and a list of alternatives would pop up.  For instance, if the word was “mat” a list of: Matt, map, at, and so on, would pop up upon touching the word. I could then select the correct word and keep talking without missing a beat. This function all but disappeared about two weeks ago. Now, touching the word does nothing and holding the word only allows for copy, paste, etcetera.

I cannot find anything online that addresses this issue.  I’m starting to think my wife is correct and I have truly lost my mind.  I have never had a smart phone or used text before I got this phone so I know there was once a way to perform this edit.

Please help!

Thank you in advance!!! — RC

Solution: Hi RC. A bad update may be behind the problem. What you can do to try is to wipe the cache partition first to see if that will make a difference. Here’s how it’s done:

  • Turn off the Galaxy S4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the S4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

Should refreshing the system cache won’t help, make sure that you also delete the messaging app’s cache and data. For example, if you are using the stock Messages app when texting, you have to go into its App Info page to do the job. Simply follow these steps:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Choose the name of the app that has been going rogue.
  • From there, you will see the Clear Cache and Clear Data buttons.

Tapping the Clear Data button is the virtual equivalent of app re-installation and will result in the deletion of your text messages. Make sure to back up important conversation threads before doing it.

Problem #3: Galaxy S4 “AP currently not in use. Internet connection slow” error

Dear Sir, Greetings!

Whenever I am connecting to my Home wireless router (Asus RTN66U) from my Samsung Galaxy S4, I obtain the following message under Smartphone Network switch Window “AP currently not in use. Internet connection slow,” sometimes pop-up message “Failed to obtain IP address” and sometimes WI-FI Network status showing “Saves”. My same S4 connecting normally to other Wi-FI routers without any issue and also my other smartphone  connecting smoothly to the same home router without any issues. I have rested my router but nothing get corrected same error messages. I have tried many checks in my S4 also, but all in vain.

Note: Please see the attached  “error screen” which displayed in my S4. Thanks. — NASRELDIN

Solution: Hi Nasreldin. The error “AP currently not in use. Internet connection slow” can sometimes pop up if your phone’s Wi-Fi configuration is set to avoid perceived slow networks. To fix this, simply do the following:

  • Go to Settings
  • Tap Wi-Fi
  • Click on more settings (three-dot icon)
  • Tap Advanced.
  • Uncheck Avoid poor connections option.

If the issue remains though, try modifying Wi-Fi settings by using a static IP instead of DHCP. Here’s how:

  • Go to Settings
  • Tap Wi-fi.
  • Select your Wi-Fi network, then tap Forget.
  • Select your Wi-Fi network again. Click the 2 check boxes, put in your password and scroll down to where the option is either DHCP or Static.
  • Select Static and enter your computer’s IP address. If you don’t know how to check your computer’s IP address, simply use Google for instructions.
  • Tap OK.
  • Your phone should be able to connect to your network without problems now.

Problem #4: Galaxy S4 won’t turn on

So i have has my Galaxy S4 for awhile but never came by a problem i could never fix or find solution. But this time i’m not so lucky. So i was on my Galaxy S4, went to charge it when battery was low but not dead. when i went to go check on it, it was just a black screen. A few times when i took the battery came out, it vibrate, Samsung Galaxy S4 words come up then cut to black screen.

I’ve tried to do a factory reset by (holding power button + volume up and down + home) but didn’t work. It didn’t even go to option screen where got make your choices in small blue text. I tried taking out the battery, nothing. i tried holding the power off with no battery in it for a minute, wait 10 min then put the battery back in and only response i got were same results as before ( vibrate, Samsung Galaxy S4 words come up then cut back to black screen). i have no idea what to do at this point. i really don’t want buy new phone but i don’t want spend a ton to get fixes ether. i hope you guys can help. thanks again. — Alex

Solution: Hi Alex. Usually, there’s little to nothing that an average user can do to fix an Android phone not booting up normally. The most likely reason for the problem is hardware failure. It can be anything at this point although one of the most common hardware failures that we know is a bad power button. We don’t do hardware troubleshooting though. If you’re looking forward to getting advice or tips how to diagnose and fix a hardware issue, please use Google to search for instructions. We highly recommend that you let a professional check the hardware status of your phone though. Either you try to fix the issue yourself or let a technician handle it for you. Either way, you still end up investing something to have your phone fixed.

Problem #5: Verizon Galaxy S4 can’t send text message

Hi. I have a Verizon Samsung S4 (since fall 2014) but have been using a German SIM card while living in Germany. I have never been able to send text messages here (worked fine with the Verizon SIM card in the US), but have always been able to receive them. I have no issues making or receiving calls. Internet (wifi and mobile) work just fine. I used this same German SIM card on an iPhone with no problems whatsoever. I read online that it may be a problem with where my messages are being routed through (i.e. Message Center). Verizon has absolutely no clue when speaking to an “expert” in the “technical department.” I am unable to find the Message Center on my phone (option is not available in the Settings Menu for the Messaging application. I tried rooting with “Kingo ROOT” and accessing behind the scenes with “Advanced Signal Status” and found the input box for “SMSC:” but every time I close the program, the number I input (for my current network/cellular provider) disappears and I still cannot text.

Please help! — Amy

Solution: Hi Amy. Verizon is notorious for locking things down even though the device has already been carrier unlocked. Your problem is in fact common and can only be remedied by changing the network type you’re on. The exact network type depends on the area where’re you’re at. Some users have reported that they can send text message if they switch to 2G or 3G but not when LTE is selected.

Problem #6: Rooted Galaxy S4 dialer app not working

I have sprint Galaxy S4 that was flashed to Boost Mobile. After having the phone flashed i decided to root it. I used King Root 4.4.8 and it rooted without a problem. I started deleting system apps i wouldn’t use which was fine up until i got to the dialer stock app. I just didn’t like it, so i used ROM Toolbox Pro to go to the system phone dialer app, and it had an option to convert system to user app. I already had a third party dialer app installed that i liked. So i hit the button to convert the system app to user app and i wait for it to do its thing and it shows option to now convert user app to system. So then i figure i should be able to convert the third party app to a system app and it gives the option. So i do it thinking that, if i now have a better dialer app that i can now uninstall the one system app that i just converted to a user app. This was not the case.

As i go to use my converted third party app it didn’t dial out. It was as if i didn’t have service. So I go to use the original dialer app, and when i hit the call button i get a message that said “Unfortunately contacts has stopped”.

So the phone wasn’t getting any service and my signal indicator had an X over it. I thought what can be done can be undone. I went back into Rom Toolbox Pro to look for the system app that i converted to a user app, and i couldn’t find it. In its place i found two separate files one was phone utilities, and the other just said phone. No green phone icon like it originally had. The icon for phone was the one i chose first to convert back, but when i go to the advanced option to hit covert to system app it somehow deleted the app or file. It didnt show in the apps list at all. I didnt even bother with the other phone utilities for fear it would do the same.

I’ve tried all the little phone codes from the dialer app, the third party one, but i still get the same error message. I ended up taking the phone to a Samsung retailer to be flashed back to factory settings and the retailer brought up a screen that showed my phones system said custom even though the root app had been uninstalled. His galaxy phones system showed official. The Wi-Fi still works. If i go to Settings, mobile network it says unfortunately com.android.phone has stopped. I don’t wanna give my phone up. What can be done. — Michael

Solution: Hi Michael. It looks like you only have one solution left to do — flash the original firmware. We are not sure if what you mean by Samsung

Retailer flashing back to factory settings is factory reset procedure or flashing the stock firmware. If it’s the former, make sure that you flash the stock, original firmware to your phone to bring back the default settings. If this won’t work either, then that means that either the current firmware has already been saved permanently on the phone’s memory, or the firmware modifications have messed up the system. Either case, it means that you simply can’t use the phone normally like before.

 


 

 

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When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

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Samsung Galaxy S4: Problems, Questions, Solutions, Workarounds [Part 7]

galaxy-s4-restarting-boot-loop

This is the seventh part of our Galaxy S4 Problems and Solutions series and there were 10 problems addressed in this post. We still have hundreds of emails that in our inbox that need to be answered so you can expect to be reading a lot of articles like this.

Please browse through this post to see if your problem was addressed, if not then we will be glad to help you with it. We are now actively interacting with our readers through our Facebook Page, Google Plus Community, or via email ([email protected]). So, if you think you have some problems that you don’t know how to solve, don’t hesitate to contact us. In case you missed the first six parts of this series, here they are:

Samsung Galaxy S4: Problems, Questions, Solutions, Workarounds [Part 1][Part 2][Part 3][Part 4][Part 5][Part 6]

Some of you may ask why I have to include the step-by-step instructions here. Well, majority of the owners aren’t really tech-savvy. I want this article to become a one-stop resource for them. So, for those who already know the procedures I’ve included here, bear with me, please.

#1. Logged out of Snapchat automatically

Problem: My phone is always logging me out of snapchat and won’t stay logged in for more than a few hours at best. None of my other apps have logged me out yet. Restarting the phone doesn’t help. Is there a way it can remember my log in information?Melanie

Solution: I, too, use snapchat from time to time and I know this is an unusual behavior of the app. I can’t remember when I started using it on my phone but I don’t think I was ever asked to login again. Now, my question is, were you logged out automatically after you use it or while you were using it?

Clear Cache

If you were logged out after you use the app, then clearing the cache would solve it. As you know, Android will cache data when it runs the app after installation. This cache will used over and over every time the app is launched. However, there are always times when caches get corrupted that the system will need to cache another set of data during runtime. Thus, it will asked for credentials the next time the owner uses it.

  1. From the Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap the More tab and then Application manager.
  4. Swipe left or write to display contents of the All tab.
  5. Scroll to and tap Snapchat.
  6. Tap Clear Cache button.
  7. Go back to the Home screen and tap Applications icon.
  8. Launch Snapchat. (You may be asked to enter your credentials.)
  9. Close the app and run it again. See if the problem still exists.

Clear Data

In case you are logged out while you are using the app, there must something wrong with the data that contains your credentials. It could have been corrupt over time, so you need to clear it from the phone’s memory to force it to cache another.

  1. From the Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap the More tab and then Application manager.
  4. Swipe left or write to display contents of the All tab.
  5. Scroll to and tap Snapchat.
  6. Tap Clear Data button.
  7. Go back to the Home screen and tap Applications icon.

Uninstall / Reinstall

If the problem still persists after clearing both the cache and data, there’s a last option you can do–reinstalling it.

  1. From the Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap the More tab and then Application manager.
  4. Swipe left or write to display contents of the All tab.
  5. Scroll to and tap Snapchat.
  6. Tap Force Stop button.
  7. Tap Clear Cache button.
  8. Tap Clear Data button.
  9. Tap Uninstall button.
  10. Launch Google Play Store.
  11. Search for Snapchat.
  12. Download and install the app.
  13. Enter your credentials and start using it.
  14. Close the app and open it again just to see if it would still prompt you to enter your credentials again.
  15. If it does, it’s time you sent feedback to the developer of the app.

#2. Cannot attach photos, write disk error

Problem: Hi. I just updated my S4.

Some problems:

– when I attach photos to, say, Facebook, after selection of pics, it brings me back to the selection folders — meaning, the files I’ve already selected don’t get selected… And the process loops.

– my ES FileExplore says  now that my memory card is an invalid path. same with my torrent clients–it reports write disk error.  I tested my card on a card reader. It’s not faulty

– my battery life seems to be shorter than it already was on Jellybean

Hope you can help me.

Thanks,

Red

Solutions: First of all, I hope you have successfully updated your phone and haven’t encountered problems during the process because if you did, that could be the cause of all  your problems. I would assume it was successful, though.

It seems to me that the problem is not with the apps you use to share photos, it’s with  the file explorer of your phone. However, before doing any troubleshooting steps, there is one procedure I want you to do since these problems started to manifest after the update–wipe cache partition.

  1. Turn the phone off.
  2. Press and hold the Volume Up, Home and Power buttons simultaneously.
  3. When the phone vibrates, release the Power key but continue holding the other two.
  4. When Android System Recovery screen appears, release both buttons.
  5. Use the Volume Down button to highlight ‘wipe cache partition’ option and press the Power button to select it.
  6. The phone will automatically restart once wiping is finished.

After this procedure, observe the phone to see if the problem still exists. If it does, you need to uninstall ES File Explorer and then reinstall it. After doing this and you’re still having the same problems, I would recommend a factory reset.

As to the battery drain issue, we’re still investigating the problem further. I would be contacting Samsung about it, too.

#3. Update interrupted, device is up to date

Problem: I just recently receive a unlocked off contract Galaxy S4 from AT&T and an Android 4.2.2 Jelly Bean that is connected to T-Mobile and I tried to update to 4.3 or at least a 4.4 KitKat but it said that “the update was interrupted and try the next 24 hours” then I tried again and it said “your device is up to date”. I still have one more question. If my phone came from AT&T then I use a T-Mobile service where do I get my updates from? AT&T or T-Mobile and honestly I don’t even know if there is a update out for a 4.4 or 4.3 on either of does carries, I would be relief if you can answer my questions, Thanks.

Solution: If you’re sure that the current version of Android that your phone runs is T-Mobile’s then you should get your update from T-Mobile. Since you’re still running 4.2.2 Jelly Bean, there is a need for you to update your phone to Android 4.3 Jelly Bean with baseband version M919UVUEMK2 because it is one of the requirements for you to be able to pull down the Android 4.4.2 KitKat from T-Mobile’s servers.

T-Mobile has started rolling out KitKat update yesterday. Here’s how you install Android 4.4.2 KK update.

#4. Can’t save photos to SD card

Problem: Hello Harold I need your help. A few days ago I updated my Galaxy S4 to KitKat 4.4.2. Everything work fine but I have installed Vignette Camera. Before the update all my photos went to my SD Card. After the Update to KitKat I can’t Save my photos into the SD Card anymore. When I open Vignette I got a notice telling me that I have to Save my photos in the Internal Memory of my phone it doesn’t allow me to Save them in the SD card. I don’t know what to do. This happened because of Vignette or because of Google? I will appreciate a lot any advice or solution to this matter. Thank you in advance.Raphael

Solution: Raphael, upon installation of Vignette, the app automatically creates its own folder in your SD Card either labeled “Vignette” or “VIE.” There would also be a Vignette Gallery, which will crop the pictures and save them in the internal memory to serve as thumbnails. The point is, you don’t have to set Vignette to save pictures into the external storage because it’s already done that in the first place.

I suspect there’s a problem with your SD card that’s why the app is telling you it can no longer save photos in it. So, check whether your external storage is working fine by saving other files in it. If it’s fine and you’re still having this problem, copy all your data from the SD card to back them up. Uninstall Vignette and install it back. Before using it for the first time, make sure you move it into your SD card. I hope this helps.

  1. From the Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap the More tab and then Application manager.
  4. Swipe left or write to display contents of the All tab.
  5. Scroll to and tap Vignette.
  6. Tap Force Stop button.
  7. Tap Clear Cache button.
  8. Tap Clear Data button.
  9. Tap Uninstall button.
  10. Launch Google Play Store.
  11. Search for Vignette.
  12. Download and install the app.

#5. Galaxy S4 display times out

Problem: Hello, my phone updated last night and it shows that I am running the 4.4.2 version. My phone seems to be working fine except when the display times out and the screen goes out, it will not turn back on.  I have to restart my phone in order to use it again.  Also when I try dragging the notification bar down, I do show the update is still listed under Running Applications though.  Can you please help? Thanks, Marlene

Solution: A third-party application may be causing this problem or some corrupt data are messing with the phone’s normal operation. Let’s narrow down the problem by looking at the possibility that a third-party app is causing it.

Safe Mode

Booting to Safe Mode will allow only the default apps to run. If it were a third-party app causing the problem, the phone would be just fine without a trace of the issue once in Safe Mode. Here’s how you boot:

  1. Press and hold the Power button.
  2. When the Galaxy S4 appears on the screen, release the button and immediately press and hold the Volume Down key.
  3. Continue holding it until the phone is finished restarting.
  4. If the phone successfully rebooted, you will see Safe Mode in the bottom left corner of the screen. You may release the Volume Down key now.

While the phone is in Safe Mode, observe to know if the problem has been fixed. If so, it’s time you traced which app causes the problem and uninstall it. Otherwise, you have to do another troubleshooting procedure.

Wipe Cache Partition

If the problem still happens even if the phone is already in Safe Mode, it means that one of the core applications is causing it. Since you cannot uninstall those apps (especially if you’re not rooted),  the best thing you can do for now is wipe the cache partition:

  1. Press and hold the Volume Up, Home and Power buttons simultaneously.
  2. When the phone vibrates, release the Power key but continue holding the other two.
  3. When Android System Recovery screen appears, release both buttons.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ option and press the Power button to select it.
  5. The phone will automatically restart once wiping is finished.
  6. If the problem still persists after this, there’s no other option but to do a factory reset. You may lose your data including contacts, messages, apps, etc. when you do this.

#6. SD card randomly unmounts

Problem: Hi. A random times I get a message saying that my SD card was unexpectedly removed, while the card is still in the phone.   It happens 2-4 times a week.  Restarting the phone works most of the time. For the times that it doesn’t work,  I have to remove the card and reinstall,  this work’s 99% of the time.  Last week I reinstalled the card and all my files were gone.  Eventually they showed up? Any ideas of what could be causing this issue? ThanksBrett

Solution: I hate to break it to you but  your SD card is defective, or almost defective. It’s just a matter of time before it becomes totally useless. When? Nobody knows. It could be tomorrow, it could be next month, or may be next year. But the best thing for you to do right now is backup all your important data saved in it because you don’t know when your phone stops reading from it.

There were also cases that the cause of the random unmounting of the SD card was a software glitch or insufficient power. But the reason why I suggested you back up your data as early as now is because frequent unmounting will eventually lead to data corruption.

#7. Galaxy S4 not charging, won’t turn on

Problem: It started when my battery is lesser than 10% I tried many ways to turn on the Galaxy S4 but it just wont turn on. I tried by charging but it did not charge. I took out the battery and tried to power on it did not do anything it just remain blank and off so what can I do?Wang

Solution: Your phone may have just ran out of battery but there is a possibility that your charger is defective. In this case, it is easier to test if the charger has the problem. Here’s how:

  1. Remove the battery from your phone.
  2. Plug the cable to your phone and the charging unit to the wall.
  3. Turn the phone on.
  4. If it won’t come on, plug the other end of the cable to a computer’s USB port.
  5. If the phone charges while plugged in the computer, the charging unit has the problem.
  6. If it won’t charge, then it’s the USB cable. Try finding a different microUSB-to-USB cable. There is also a possibility that your phone’s port was damaged.
  7. In case you have successfully turned on your phone by plugging it to any power source without a battery, then attempt to recharge your battery.

#8. Can’t save or view pictures on SD card

Problem: Hi, I am wondering if you can tell me what I need to do to fix my problem I am having. I recently updated my phone cause I was tired of it always popping up while doing something. While the first part of update was trying to be done, the phone lost WiFi for a few minutes. But it said it was successful I finished the rest of update a little while later. Now I can’t view my pictures that are on the micro SD card, nor will it save a picture to the micro SD card. If you could help me with this that would be appreciated. Thank You.Skyler

Solution: As long as the phone can finish downloading the update package, there’s no risk of installation errors. If your phone said it successfully installed the update, then don’t worry about a thing because incomplete packages will not be installed successfully. About your problem, I don’t know if you can still access your SD card but if ever you can’t, here’s what you need to do:

  1. Reboot your phone first.
  2. If you still can’t after the restart, turn the phone off, remove the battery and remove the SD card.
  3. Place the battery back.
  4. Press and hold the Volume Up, Home and Power buttons simultaneously.
  5. When the phone vibrates, release the Power key but continue holding the other two.
  6. When Android System Recovery screen appears, release both buttons.
  7. Use the Volume Down button to highlight ‘wipe cache partition’ option and press the Power button to select it.
  8. The phone will automatically restart once wiping is finished.
  9. Turn the phone off again, remove the battery, and insert the SD card.
  10. Place the battery back and turn the phone on.
  11. Now try if you can view or save photos to your SD card.
  12. If still can’t, verify that you can access your SD card because it could be defective.
  13. If you can but cannot view / save pictures, clear the cache and data of both Camera and Gallery, and then try again.
  14. Still can’t, perform a Factory Reset.

#9. Galaxy S4 camera failed

Problem: Hi Droid Guy. I have a Samsung Galaxy S4 smart phone but my camera has suddenly stopped working. Every time I press the camera icon on the screen, a warning prompt “Camera failed” immediately covers the screen stopping the operation.

Please kindly advise on how best to resolve this problem as its often very frustrating not been able to use the phone camera.  Am suspicious it may be a software issue, what do you think?

Regards,

Abbey

Solution: Since you didn’t mention any third-party camera applications, I assume you’re using the stock camera app. We cannot know for sure what caused the problem but it could be just a software issue. The worst thing that could happen is your phone’s camera sensor was busted but let’s set that aside for now. Here’s what you need to do:

Boot to Safe Mode

You need to do this just to check if the “Camera Failed” error message occurs.

  1. Press and hold the Power button.
  2. When the Galaxy S4 appears on the screen, release the button and immediately press and hold the Volume Down key.
  3. Continue holding it until the phone is finished restarting.
  4. If the phone successfully rebooted, you will see Safe Mode in the bottom left corner of the screen. You may release the Volume Down key now.

If the error message still pops up, then the problem is caused by the native Camera app and you need to wipe the cache partition via the Recovery Mode. Otherwise, it’s a third-party apps causing trouble and you need to find that app and uninstall it, or you can simply perform a factory reset after you backup your data.

If all else fails, have the phone checked by an authorized technician.

#10. Galaxy S4 keeps rebooting after AllShare installation

Problem: Hi there. I downloaded AllShare on my S4 and now I can’t even use my phone, it just keeps on rebooting and rebooting. Tried recovery reboot and taking out battery, same problem, please help!

Answer: Rebooting to recovery mode doesn’t solve a thing, it’s what you do while in recovery mode that will make a difference. In your message, you pointed out the reboots occurred after AllShare was installed. So, basically, it is the primary suspect. Here’s what you can do to confirm your suspicion:

  1. Boot to Safe Mode to know if the phone still reboots.
  2. If it won’t, uninstall AllShare and boot normally.
  3. If the phone won’t reboot after that, then AllShare was causing the problem.
  4. However, if the phone still reboots even after AllShare was uninstalled, you should find the culprit.

By the way, if you boot to recovery mode again, try wiping the cache partition, that could help.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or subscribe to our newsletter. Thanks.

Galaxy S4 push notifications not working properly on mobile data, other issues

S4 push notification

After more than 2 years of supporting #GalaxyS4 users, we are yet to say that we’ve encountered every problem on this device. While this post addresses some common problems of the Galaxy S4 as well, the first and fifth items in this article come as a surprise for us. If you have a rare issue with your Galaxy S4 as well, don’t hesitate to contact us so we can also help you.

  1. Galaxy S4 sounds off even if all audio settings are disabled
  2. Galaxy S4 unable to make/receive calls and texts
  3. Galaxy S4 won’t boot up
  4. Galaxy S4 unable to make or receive calls
  5. Galaxy S4 push notifications not working properly on mobile data

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy S4 sounds off even if all audio settings are disabled

I always put my phone on silent at night because I have certain health issues that mean that once I’m woken I find it really hard to get back to sleep. I also put it on silent if I’m in a meeting at work where I need my phone with me, but don’t want to be disturbed. I’m telling you this to explain why this issue is more than just an annoyance.

I’ve been using GoSMS Pro as my default SMS app for about a year & find it works fine & there’s no sound If I set the phone to silent.

A few weeks ago my phone started giving audio alerts even when it was on silent. This isn’t the alert tone I’ve set in Go SMS, I think it’s the android default tone.

I’ve tried everything I can think of:

– setting the phone to silent

– hold the volume key > go into settings > set all 4 to silent

– main phone setting > my device > sound > set volume to silent

The only thing that seems to work is to change notifications & ringtones to ‘none’ & then try to remember to  change them back to the sounds I want later…not ideal & not the way the phone’s meant to work!

I suppose I could turn the phone off or leave it in another room, but then I’m not able to use it at all. I’d really appreciate any help with this…as I explained this is more than just an annoyance. Thanks in advance. — Jeff

Solution: Hi Jeff. For any software- or app-related issues, wiping the cache partition is a highly recommended first step towards resolution. We suggest that you try it first to see the difference. Here’s how it’s done:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select. The phone will automatically restart after the cache is wiped.

If refreshing the system cache won’t help, you can also restore all phone settings to default via factory reset. Here’s how:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Make sure to make a  copy of your personal data like photos, videos, contacts, etc., before you proceed.

Problem #2: Galaxy S4 unable to make/receive calls and texts

I need help with my newly purchased Galaxy s4. Currently I do not receive any incoming phone calls or text messages; my calls go straight to voicemail. Incoming texts never arrive in my inbox. Why not?

My Wifi/internet-based communication (Gmail, Facebook, etc) works fine, but not the regular phone calls and texting. I talked to my service provider and they don’t seem to know what to suggest other than a factory reset. We did a reset yesterday, but it didn’t resolve this issue.

What I have tried today: Checked to confirm that it is not in Airplane Mode. Powered off and on several times.

Finally, I went to your website to try the suggestion regarding turning off Call Divert—however, when I clicked ‘Turn Off” (under the “forward when busy”– which had an unknown phone number in the box), I received an error message: “Unexpected response from the network”. Clicked “OK”; next message says: “Unable to deactivate call diverting when busy. Unsupported by operator.”

Please help me solve this issue, if possible! Thank you. — Tamara

Solution: Hi Tamara. This issue is best resolved by your wireless carrier than by us. If your phone came from them, they should provide you full support especially that the issue appears to be network- or account-related. There’s only so much that you can do on your phone. It won’t hurt though if you try a factory reset. Doing so will eliminate bugs responsible for the issue. It will also bring back all default settings of the operating system and pre-installed apps. If an update messed up some call settings in your phone, factory reset will also take care of that.

Keep in mind that if a downloaded app is responsible, the issue may return after re-installing it. Be sure to observe the phone for 24 hours after a factory reset without any third party app.

Problem #3: Galaxy S4 won’t boot up

Hi! I’m facing problems with this error on my Galaxy S4. In order to obtain more information, I was reading this article: https://thedroidguy.com/2015/07/how-to-fix-samsung-galaxy-s5-unfortunately-the-process-android-process-acore-has-stopped-error-108968

I understood the steps to fix it; however my problem looks like more complicated because I cannot turn on my phone.

When the problem started, I didn’t do or notice anything different. First of all, I got the popup error message related to ‘gapps’, after that, the popup related to ‘acore’. Even the removal of battery wasn’t a possible solution.

After the restart, the popup persisted one more time. I tried a reboot again and after that, only the screen showing the model GALAXY S4 MINI DUOS appeared and the smartphone turned off automatically.

Finally, after some attempts, the model’s screen stopped showing and now I can only see something on the screen when the smartphone is charging on plug.

I don’t care about my data. I’m focusing on the access to reset all. That’s my plan A.

My plan B consists of installing a ROM from XDA Developers.

I hope you can help me; otherwise, I may have to buy a new smartphone…

Best regards. — Gustavo

Solution: Hi Gustavo. There are many reasons why an Android phone fails to boot up properly. If the phone did not get wet or dropped prior to noticing the symptoms, then most probably the reason is software in nature.

One of the most effective ways to force a phone to boot up is by doing a master reset. This means that a user must first access recovery mode, which can be done by pressing Volume Up, Home, and Power buttons together. If you followed the suggestions from our post but was not successful, the last option you have is to flash a custom or stock ROM.

We don’t have a handy guide for flashing a Galaxy S4 so we recommend that you go ahead with your plan to visit XDA Developers website. Just be sure to use the correct firmware to avoid bricking your phone.

Problem #4: Galaxy S4 unable to make or receive calls

I am not able to make or receive calls. I noticed this issue on Sunday morning when I went to make a call.  After restarting, removing battery and restarting again (a total of five times), I was able to make a phone call.

Monday morning I received a call and when I went to answer, I could hear nothing.  I tried making a call and it was the same.  I can dial a number or call a contact (i.e. voicemail) and hear nothing. The other caller cannot hear me either.  I have tried several times to restart my phone, take battery out, remove and reinsert SIM card all with no luck.

At this point, the only trigger I can figure is possibly daylight savings time, which really does not make sense but I did not have any issues trying to make a call before Sunday.  I have not been able to switch to a different call or answer an incoming call if I am on a call either. 

Do you have any suggestions?  After reading several different things and trying to reboot, restart, power off and back on my phone, I am writing to see if you can provide any possible solution.  Many thanks for any information and/or assistance that could be forwarded.  — Suzi

Solution: Hi Suzi. The best suggestion that we can provide is to tell you to contact your wireless carrier first. Networks do not work 100% all the time so there’s a chance that there’s an on-going outage in your area. If that’s not the issue, calling your carrier is still worth the time as they can also double check if there are any provisioning issues on your account. Devices in a network are given permission to be able to use services like calling and texting. Sometimes, provisioning problems can occur without your carrier knowing so it’s always a good practice to let them know first.

Plus, they can also walk you through some troubleshooting if the problem is technical in nature.

If you want to troubleshoot your phone though, the first thing that you must do is to know what changes were made before the issue appeared. Did the issue start after installing an app, installing an update, or changing some settings? Once you have identified the possible causes, you can narrow them down until you know the culprit.

If the issue, for example, happened after you installed an app, it would be good to try uninstall it to see the difference. You can also follow the steps below on how to boot the safe mode to see if any of your third party applications is responsible.

  • Turn the device off completely.
  • Press and hold the Power button.
  • Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  • As soon as you release the Power button, press and hold the Volume Down key.
  • Continue holding the Volume Down key until the phone has completed the reboot process.
  • If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key.  Otherwise, repeat the process until you can boot the phone to Safe Mode.

If the issue fails to occur while safe mode is enabled, that’s an indicator that one of your apps is to messing up with the system.

Wiping the cache and partition and doing a factory reset (steps provided above) may also help. Otherwise, call your wireless carrier and ask for direct assistance.

Problem #5: Galaxy S4 push notifications not working properly on mobile data

Hello. I have had the same problem as someone else you helped, except with a few differences.

My Galaxy S4 runs on version 5.0.1, and my Push Notifications worked for about a month until they quit working. I got all my notifications as soon as I was connected to Wi-Fi (I have never had any trouble connecting to Wi-Fi). It just seems that my Mobile Data quit working.

I have had this problem once before, and I talked to a few people, and my problem was solved by resetting the system settings. Now (once again, a month later) my notifications have quit working, and this time resetting the system settings did not work. I have tried it repeatedly. I tried deleting my AVG app because that had some power saving quirks that you had described in your other solutions.

I am running out of patience with this phone, and I am wondering how I can fix it because for the majority of my day, I am not on WiFi, and I can’t afford to spend all my time opening and closing apps just to get their notifications (especially when I am talking to people on Google Hangouts – I have to be constantly refreshing the chat, and even then I usually don’t see some messages until I have sent one of my own, often making me look foolish). I don’t know if you will be able to help, but it is worth a shot.

Thank you very much! — Ben

Solution: Hi Ben. Push notification in Android devices does not depend on the type of internet connection you have on the device. Whether you are using Wi-Fi or mobile data, notifications should still be “pushed” to your phone as long as there’s an open communication between your device and the app server. If push notification worked before, something must have changed the settings of your phone that now prevents it from receiving said notifications when on cellular connection mode. It can be a third party application or an operating system glitch. The best thing that you can do is to do a factory reset, install the app you’re having a problem with (like Google Hangouts), and observe for 24 hours. Make sure not to install anything else during the observation period so you’ll know if one of your other apps is to blame.

If you don’t want to do a factory reset right away, we suggest that you try setting Google Hangouts as Priority Application notifications settings. Here’s how to do that:

  • From the Home screen, touch Apps button.
  • Tap Settings.
  • Tap the My Device tab (tap the menu button to switch to Tab view).
  • Tap Sounds and notifications.
  • Scroll down to Application notifications.
  • Tap Google Hangouts.
  • Move the slider to turn on Set as priority option.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

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Galaxy S4 unable to hear voice of caller, other issues

Galaxy S4 call

Hello guys! Here are more #GalaxyS4 problems and solutions taken from emails of some of our readers. We also suggest that you visit more S4 posts in this page if you can’t find a solution for your own issue.

  1. Galaxy S4 keeps restarting and stuck in boot screen
  2. Galaxy S4 audio not working properly
  3. Galaxy S4 unable to hear voice of caller
  4. Snapchat’s Lenses not working on Galaxy S4
  5. Galaxy S4 won’t boot up

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy S4 keeps restarting and stuck in boot screen

Good Afternoon everyone involved with “The Droid Guy”!

First off I would like to say that your site has been extremely helpful  in solving problems on my devices, and friends devices before.

I realize this is a completely free service and so I would not feel comfortable asking for help without trying everything, and spending hours online trying to work out the problem! (Not wanting to fork out $1000 yet for the S7, I’d like to keep this phone alive).

So, to the problem!

The S4 in question started running really slowly whilst I was away in Europe (originally from Australia). It then began to randomly freeze and restart, and the restart would ‘hang’ on the Samsung logo, requiring the battery to be taken out and then restarted.

This was about the same time as the new software update was released, so I simply downloaded the new software, updated all the apps, hoping that would fix it. No dice, still hanging/restarting/not able to boot up with a battery removal.

So, I ran in safe mode (Problem still persists, however admittedly less frequent it seemed – maybe I just used my phone less?). I then cleared the Cache, and ran in safe mode – No Dice. Removed SD card, and all large files, restarted – Problem Persists. Deleted all unnecessary apps, files, possible .APK files etc., still exact same problem.

So, I backed everything up and did a complete factory reset and wiped everything off it and started from scratch.

I barely had time to go into settings and see how much free space I had to play with before ‘Unfortunately Settings has stopped’ followed on by the inevitable restart.

I thought maybe a voltage change whilst overseas may have messed with the battery, however it is not warped and seems to perform perfectly fine.

I am at a loss, and after having tried everything I can, from all the sources I can find, I am not sure what is left! It sure is puzzling!

Being out of warranty it probably will not be worth taking into a store to get looked over, but perhaps it is time to bite the bullet and buy a new phone? A bit odd if there is no questionable problem!

Absolute Best Regards. — Rhys

Solution: Hi Rhys. A situation like yours can happen due to a number of reasons. Some devices freezes or goes into bootloop after an installation of a ROM and  still using the dalvik-cache of the old ROM. Others may be caused by some third party app issue, fatal virus, incorrect phone settings, bad operating system, or incompatible firmware upgrade.

Your primary task is to find what the true cause is. A good way to begin with is to identify what you did previously before the symptoms started to appear. If you think that they start after installing an update, there’s high likelihood that the new system files are interfering with each other causing slow performance and instability during boot sequence. Since you’ve already tried almost all the software tricks that a user can do on his/her end, the only remaining solution that we can suggest is that you flash a stock firmware. Manually installing stock firmware will ensure that everything is fresh from get-go.

You can use Google to find the instructions if you haven’t tried doing the procedure before. Be sure to know the correct model of your Galaxy S4 before downloading the exact firmware to avoid bricking your phone. Flashing a firmware is essentially modifying the software, which means it can be risky. Make sure that you follow the instructions to the letter to avoid complications.

Problem #2: Galaxy S4 audio not working properly

I have been having sound issues off and on for about 2 months now. When I turn my phone off/power cycle or reset it, sometimes the sound works in the intro and then stops working. In addition to my phone not producing any sounds, sometimes when i make a phone call, i cannot hear anything but the recipient on the other end can hear me; this is usually fixed by power cycling the phone multiple times over and over. The in-call sound issue is less common than the main sound issue.

Also going hand-in-hand with the main sound issue, when the sound is not working properly neither does the video player. It lags and is very slow like watching a slide show. I originally thought it could be a third party app causing the problem so I put the phone in “safe mode” to see if the sound would work. I got the same results in safe mode. It would work for a couple of seconds to a minute and then stop making any sounds. I’ve cleared the cached data, preformed a full factory reset (4 times in the last month).

I also had a brand new speaker put on the phone just in case that was the issue. When the problem persisted I had my phone “flashed”, it did not solve the problem either and the tech who performed the “flash” suggested that it is an issue in the phones software.

Two weeks ago after a routine power cycle, (dye to not being able to hear anything in call) the sound started working again and continued working for 6 days straight, then randomly stopped again.

I know that it is not a speaker or volume issue because when it does work, it is loud and clear. AT&T techs suggested I download an app called “Sound About”; it did nothing for me and has since been uninstalled.

With as advanced as phones are becoming, I have a hard time believing that this problem is not a simple fix. I’ve Google every possible solution and even tried all of the suggested trouble shooting tips on your site to no avail. It is certainly getting to be a hassle, having a phone and not being able to watch videos, listen to music, hear my awesome ring tones etc. Please tell me there is a magic “cure all” solution that I just have yet to stumble upon. I appreciate your time and consideration in this matter and thank you in advance for your help.

Should you need any further information or explanation of the issue please do not hesitate to contact me.

Cordially — Heather

Solution: Hi Heather. Unfortunately, there’s no such thing as “cure all” solution that we can provide. If you’ve read some of our posts, you will notice that we’re here to give some suggestions on how to find that exact cause of the problem, and sometimes offer solutions for them. Diagnosing an issue is a critical part of our “service” but if we can’t pinpoint the problem, we offer the basic software troubleshooting and solutions to hopefully fix something. In your case, it appears that you have already tried everything a user can do to identify the culprit but to no avail. It’s our first to encounter this particular issue on a Galaxy S4 so this may be an isolated case. That the problem happens intermittently though makes us believe that there is no hardware issue involved. There must be a software or app glitch behind this trouble.

We suggest that you do another round of factory reset and observe the phone for at least 48 hours. Make sure not to install anything throughout the observation period so you’ll know if an app is to blame. If the speaker or sound will work normally during this time, try to install apps individually, keeping in mind to observe how sound works each time.

Problem #3: Galaxy S4 unable to hear voice of caller

I frequently receive an incoming call and hear no voice on the other end when I answer. Caller says later it rings 2-3 times and the call drops. Also, when I call out, a large percentage of the time the phone shows “ringing” but is not ringing necessitating at least one additional dial. My wife uses a 3III; both of us are with Cricket. She is experiencing none of these problems. Also, I almost never see the 4G whereas my wife does. Last night I verified by putting them side by side that it’s not position in the house.

FYI: This is my third S4, original new when AT&T switched to GSM; replacement was refurb, third was new, at my insistence. All have same problem. I think something is wrong with the S4 technology.

I now have a new problem: I followed your directions to try a soft reset; result was all my screens are gone, replaced by much larger fonts and a different Accuweather widget and my documents folder has disappeared. I AM REALLY SICK OF THIS PHONE AND HOPE YOU CAN HELP ME. — Robert

Solution: Hi Robert. Call issues like what you have are almost always network-related so this must be very frustrating for you, especially if a carrier can’t seem to figure out what’s wrong. That doesn’t mean though that we can be of much help as our suggestions are centered on fixing problems on the phone itself.

If you want to do basic troubleshooting on your phone before calling AT&T again, we recommend that you begin with wiping the cache partition. A corrupted or outdated system cache can sometimes result to weird glitches so refreshing it is good. Here’s how to do it:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select. The phone will automatically restart after the cache is wiped.

You also want to see if a third party application is to blame and the best way to do that is to restart the phone in safe mode.

When in safe mode, your phone will prevent third party applications from running. If the issue won’t occur in safe mode, that’s a confirmation that you need to uninstall apps until the issue has been eliminated.

To boot in safe mode, just follow these steps:

  • Turn the device off completely.
  • Press and hold the Power button.
  • Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  • As soon as you release the Power button, press and hold the Volume Down key.
  • Continue holding the Volume Down key until the phone has completed the reboot process.
  • If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key.  Otherwise, repeat the process until you can boot the phone to Safe Mode.

If you want a more drastic solution, you can also opt to do a factory reset. As the name suggests, this procedure will restore all default settings of your apps and operating system. This will also give you back the default widget settings. For easy reference, here are the steps to do it:

  • Switch your phone off.
  • Hold down the Power, Volume Up and Home buttons at the same time for about 10 seconds. Release them when the Android logo appears on the screen. This will bring up the unlock/reset menu.
  • To navigate through this menu, use the Volume Up/Volume Down buttons to scroll up and down and the power button to confirm selections.
  • Scroll down and select Wipe Data/Factory Reset.
  • Scroll down and select Yes – Delete All User Data.
  • When prompted, scroll to and select Reboot System Now. The phone will then reboot to its factory settings.

Problem #4: Snapchat’s Lenses not working on Galaxy S4

Hi, I’m having a problem with my Snapchat app. I just had an S4 for 3 years and never had a single problem with Snapchat. I bought a brand new S4 and now Snapchat has a problem. The lenses on Snapchat work fine when you take a picture, but when I try to take a video with the lenses, it says “Lenses is not supported on your device”. With my last S4 it worked perfectly. This brand new S4 it will not work on. I’ve tried researching all over the internet and nothing has helped. Snapchat is up to date, I’ve tried installing and re-installing etc etc.

Could you please tell me how I can fix this ? I’m an addict with Snapchat and this is driving me crazy. I also  do not have the filters for “fast forward, slow motion, and reverse”. — Tim

Solution: Hi Tim. This problem is best answered by Snapchat developer team than by us and we have no way of knowing why a certain feature won’t work on your device. It won’t hurt though if you try to make sure that your phone is running the latest available Android version. If your phone’s firmware is up-to-date, please contact Snapchat by visiting their support website.

Problem #5: Galaxy S4 won’t boot up

After going for a run my music stopped and my phone wouldn’t turn on. i took the battery out hoping it would do something but whenever i put it back in the phone screen just shows the restarting screen but actually doesn’t restart. This is the same thing that has happened to my HTC ONE M7. I don’t know if it’s the charger or the socket or something but i don’t know how to fix it or bring it back.

Please help. This has happened to me 2 times and i have had to reboot and download all my songs 2 times too much.

I actually don’t know the Android version so the Android version isn’t really true. I just did it so i can move on to this part of the help section. Hopefully you guys can help me. — James

Solution: Hi James. Try to boot your phone first in safe mode to see if an app is preventing the phone from completing the boot sequence. If that won’t help, consider doing a factory reset via recovery mode. Please refer to the previous suggestions above.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

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Poweramp widget buttons not working in Galaxy S4 lock screen, other issues

Galaxy s4 camera

Hello TheDroidguy community! We bring to you more issues shared by #GalaxyS4 users from the past few weeks. Don’t forget to visit the other S4 troubleshooting posts if you can’t find a similar issue in this article.

  1. Galaxy S4 boot loop issue after flashing custom ROM
  2. Galaxy S4 and apps keep freezing
  3. Poweramp widget buttons not working when on Galaxy S4 lock screen
  4. Galaxy S4 won’t charge and turn on
  5. Galaxy S4 reboot issue after updating to Lollipop
  6. Galaxy S4 camera not working due to insufficient storage

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy S4 boot loop issue after flashing custom ROM

I’ve a Samsung Galaxy S4 i9505 running on stock Lollipop 5.0.1. I’ve been trying to flash a custom rom on the phone for some time now, but I get stuck on a boot loop every single time. I have to revert to my stock firmware either through odin on my pc, or just restoring my backup through recovery.

I’ve tried more than 5 different custom roms to no avail. I’ve also tried different flashing methods. First, I used Philz Touch recovery. Then I used the wonderful Flashfire from Chainfire. And then I tried TWRP. It was on TWRP that I came across: “E: Unable to mount EFS folder”. I did a little research and I found out that my EFS folder is empty (or at least, I can’t see anything in the folder, even using Root Explorer). However, my phone is fine. No issues with network or Wi-Fi. My IMEI also seems untouched.

So, I’m wondering, is it possible that’s the cause of my boot loops? If it is, how can I solve the issue? And if it isn’t, what could be the cause of the boot loops, and how do I solve it? — Emmanuel

Solution: Hi Emmanuel. Any type of software modification can potentially result to boot loop issue but it’s not necessarily due to a corrupted EFS folder. EFS folder contains sensitive information about your phone like configuration and identifying information of its radios, network-critical phone numbers (registered number for a  network-locked phone), IMEI, among others. Some custom ROMs intentionally leave this folder untouched but others may modify it to unlock other functions. The problems that follows after EFS folder corruption usually includes phone being unable to connect to Wi-Fi or mobile data, unable to establish a network or cellular connection, and not being able to read a SIM card. Since you are not experiencing these problems, there must be another reason for the boot loop issue on your device. The thing is, there’s no way for us to know what the specific cause of the problem is. Any of the flashing processes you’ve tried may have compounded the initial bug which may have now spread and resulted to a number of glitches. Again, there’s no way to know exactly what went wrong.

If you cannot stop the boot loop issue after flashing a custom ROM, consider sticking to a stock firmware.

We also recommend that you visit XDA Developers website for more information about the custom ROMs you’ve tried. If you’re lucky, you may be able to contact the developer of the custom ROM you’ve used. Make sure that you mention the issues to them so they can see if there are available workarounds or more in-depth troubleshooting and diagnostics.

Problem #2: Galaxy S4 and apps keep freezing

Hello. So i had issues with SIM card not detected, RESTART phone. I managed that problem by stuffing objects under the phone cover or pressing around the SIM card. It would happen only a few times per month so it wasn’t a huge deal.

Those errors started to get more frequent and then my phone would start freezing and then shutting off. I’d have to take the battery out of the phone and then restart it.

All apps and programs experience the freezing. Snapchat, Whatsapp, Twitter, my standard messaging folder.

The phone is basically unusable right now.

Also, I reformatted the phone. Still the same problems. Thank you. — Alex

Solution: Hi Alex. You must address the identified hardware issue first (possible malfunctioning SIM card slot) before doing other stuff. That factory reset (usually what we call the “ultimate” software fix) did not change anything is an indication that this is not a software problem. The SIM card probably keeps connecting and disconnecting from the system due to a faulty SIM card slot. This cycle of connecting and disconnecting can cause the operating system to crash or the cache to get corrupted. With the operating system constantly having to deal with a malfunctioning hardware, it’s also about time when apps start to show problems.

Again, if factory reset did not fix the apparent app problems you have here, there’s no other software troubleshooting that you can do. Make sure to have the phone checked for hardware errors.

Problem #3: Poweramp widget buttons not working when on Galaxy S4 lock screen

Sorry for my poor English in the video. I was a little confused while taking it (smiley) I’ve purchased Power amp long time ago at it works perfectly on my Samsung Galaxy Note 4. Recently I purchased a Galaxy s4. Very nice phone too. No problems with all the other applications that I use. Just the Poweramp that is doing these strange things in the video. The widget works incorrectly, when I lock the screen and unlock it the buttons became white and not usable. Same for the buttons when I slide the screen down when the phone is unlocked. Sometimes the only way to exit the app is by force stopping it. All the information needed you can find in the video.

Also, when I plug the headphones in the jack the music doesn’t start automatically and doesn’t pause. when unplugged even those options are checked in the settings menu. I will appreciate if I get some help to get rid out of these problems. Thank you in advance (smiley).

Video: https://www.youtube.com/watch?v=tzH4_Jr8R6A

Best regards. — Ivo

Solution: Hi Ivo. We appreciate the effort of contacting us and making a video of the problem. Based on your description and the video, there’s no apparent problem on the touchscreen so this must be a bug on the app or widget. We recommend that you try the basic software troubleshooting first like wiping the app’s cache and data, deleting the cache partition, or factory reset. If all of these procedures won’t help, the best party that should be able to help you is the developer team of the app itself. If you paid for their app, you can most likely contact them to get for support. Make sure that you let them see the video so they can easily evaluate their product.

For easy reference, here are the basic software troubleshooting steps that you can try first:

How to delete an app’s cache and data

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Choose the name of the app that has been going rogue.
  • From there, you will see the Clear Cache and Clear Data buttons.

Clear Cache clears out the temporary files of an app that are possibly causing its erratic behavior. It is very safe to do since it retains your app settings.

If clearing the cache fails to solve the problem that you are encountering in an application, the next thing that you have to consider is to clear the data of your app. Accessing the Clear Data button involves steps similar to finding the Clear Cache button.

How to delete S4’s cache partition

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select. The phone will automatically restart after the cache is wiped.

How to Factory Reset a Galaxy S4

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Problem #4: Galaxy S4 won’t charge and turn on

Phone is around 2 years old. A few months ago it started switching off if I pressed the back key and I would have to keep pressing it to get it switched back on.

It stopped charging in December. I got a new battery and charger and it worked again. Happened again 3 weeks ago. I got another new battery and worked again although takes ages to charge. It happened again on Monday. Battery works in different phone, charger works. Phone just won’t go on. It goes to the Samsung Galaxy Screen then just cuts back off as though battery is dead. Tried a different battery and that doesn’t work either. I’ve backed up my pictures but I’ll lose everything else if I can’t get it on. — Roseann

Solution: Hi Roseann. The daily wear and tear for 2 years may have finally taken its toll on some components. The first thing that you can do is to try to see if your phone can be booted to other modes (recovery, download/Odin, safe mode). If the remains unresponsive, you can assume that there’s a hardware failure. Make sure that you have it checked or repaired.

To boot in recovery mode, simply follow these steps:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.

Restarting the phone in download mode is similar to booting in recovery mode. Simply press and hold Power, Home and Volume Down buttons.

Now, safe mode is a special boot environment that allows a user to do some diagnostics. It is in fact a diagnostic environment to see if the phone is having some software issues. It’s a good way to see if your phone will still respond to hardware button combinations. Booting in Safe mode can be done by doing the following:

  • Turn the device off completely.
  • Press and hold the Power button.
  • Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  • As soon as you release the Power button, press and hold the Volume Down key.
  • Continue holding the Volume Down key until the phone has completed the reboot process.
  • If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key.  Otherwise, repeat the process until you can boot the phone to Safe Mode.

Problem #5: Galaxy S4 reboot issue after updating to Lollipop

I have just upgraded my OS from Kit Kat to Lollipop. The installation process went well and the phone seemed to be working fine for about half an hour and then it randomly just switched off without warning and when I try to turn it back on it will show the black Samsung GT screen for 2 seconds then turn off again repeatedly. The only way to get it switch back on for good is to wait for approximately 5 minutes before turning it back on and then it will work well for a few minutes and turn off and then its a repeat of the cycle.

I have tried another battery but it makes no difference. While this is all happening, the phone still charges normally, just won’t turn on when its switched off by itself even whilst charging. Please help. — Shauna

Solution: Hi Shauna. App- and firmware-related problems following an OS upgrade may be fixed by wiping the cache partition and doing a factory reset. Make sure that you do both in that order. If wiping the cache won’t fix the reboot issue, don’t hesitate to do a factory reset. Be sure not to forget to create a backup of your personal data before you proceed.

Problem #6: Galaxy S4 camera not working due to insufficient storage

Good afternoon saw your article – How To Fix Common Samsung Galaxy S4 Problems and Errors- online. It’s very informative. But I was not able to find solution to my problem. I am using a Samsung Galaxy S4 Mini. I just bought it. The phone has internal storage of 32Gb and RAM of 1.5Gb.

The issue am having with it is that whenever am trying to use camera or receive files it will say “The phone storage does not have enough space.” I was surprised and confused. When I checked the “storage” under “settings” it showed “Total internal storage: 32.00GB.”

“Available 31.99GB.” So I don’t know why it is saying not enough space when I still have 31.99GB free in the internal storage. But, I discovered something when I checked under “My Files” it showed “Phone Storage” as “Total Space: 12.15MB” and “Available: 1.7MB.” This shows that truly “The phone storage does not have enough space.” My further check made me to realize that all of my few media are under “My Files” which is a folder inside “RAM”. My problem is that how can I move my files to the “Internal Storage” of 32GB, that is still 31.99GB free. I anticipate your informative response sir. Please try to understand and help me to fix my issue. — Akinola

Solution: Hi Akinola. Let’s make things clearer first. A Galaxy S4 mini can have two memory devices — the primary storage and the secondary storage. The primary storage is the internal Nandroid storage device that comes with the phone. According to official Samsung technical specification page for this device, the primary storage can only have either a maximum capacity of either 8GB or 16 GB. This total internal memory capacity can further be reduced after the operating system and apps are installed. Depending on your carrier’s firmware version, the volume of your personal data (photos, videos, etc) and the number of apps installed, your phone’s current primary storage may no longer be enough to allow the camera to operate.

The “internal storage of 32Gb” you’re talking about must be the secondary storage device you inserted, also known as SD card. We suggest that you try to move the files and some apps from your primary storage to the SD card to allow the camera to work. Keep in mind that some camera features like Burst Shots will only be saved to the primary storage device. If you are fond of taking burst shots, make sure that you have plenty of primary storage device space left.

Now, if you want to use the secondary storage device for photos taken by your phone’s camera, you must first change a setting to do that. Here’s how:

  • Open the Camera app.
  • Tap Settings (the little gear icon)
  • Tap Settings.
  • Tap Settings tab.
  • Tap Storage.
  • Tap Memory card

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Unlocked Sprint Galaxy S4 won’t detect SIM card, other issues

Sprint Galaxy S4

We give you another post that answers some questions sent to us by our readers about their #GalaxyS4. If you want to look for more Galaxy S4 troubleshooting, don’t forget to visit this page.

  1. Galaxy S4 won’t turn on/black screen issue
  2. Galaxy S4 call dialing not working properly
  3. Galaxy S4 display problem after screen was replaced
  4. Unlocked Sprint Galaxy S4 won’t detect SIM card
  5. Galaxy S4 power button not working
  6. Galaxy S4 screen darker than usual

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy S4 won’t turn on/black screen issue

I bought an S4 (Sprint locked) about month ago from eBay. I activated the phone with Freedompop. It was fine until yesterday. 2 days ago, I saw the notice of “System Update” so I installed it. Actually I was not sure if it is Update of Android system or firmware update. It was fine at that moment and then it started to update some apps automatically.

However, yesterday morning (Sat) S4 was blacked out, and it could not be turned on. I plugged it to the wall charger, but it showed 50% battery left, then vibrated and turned on itself, showing Samsung logo and Sprint logo, but it blacked out before showing the screen lock interface. Then it started again. I pulled the battery, then when I put battery back. It vibrated. Sometimes it was turned on showing logo, sometimes not, but most of the time blacked out before showing PIN for “screen lock”.

I tried Recovery. It never succeeded because the phone was blacked out before I could reach anything. When I pressed 3 keys, sometimes no response at all. I guess the phone was in the mode “power on”, but just showing blackout.

Please suggest if the battery has issues or Cache issues, or anything else. Thanks. — Sheen

Solution: Hi Sheen. At this point, we really can’t say for sure what might the cause of the problem be. An issue like this can be caused by software or hardware malfunction. It’s good to check first though if a software glitch may be the reason for the trouble. If you can’t boot your S4 in recovery mode, consider restarting it in download mode (Volume Down, Power, and Home buttons simultaneously). If the phone will only boot in download mode, also called Odin mode, then the most likely reason for the problem may be firmware corruption. You have to try flashing the stock ROM for your phone in order to bring it back online again. If you don’t have any idea how to do this, simply search Google for online resources.

You can also try to restart the phone in safe mode to see if it boots that way. While safe mode is most useful if you suspect that a third party app is messing up with the system, it still is a good way to see if your device responds to button combination command. Simply follow these steps on how to boot your phone in safe mode:

  • Turn the device off completely.
  • Press and hold the Power button.
  • Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  • As soon as you release the Power button, press and hold the Volume Down key.
  • Continue holding the Volume Down key until the phone has completed the reboot process.
  • If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key.  Otherwise, repeat the process until you can boot the phone to Safe Mode.

If your phone won’t respond to any button combination, that’s a clear indication that there’s a hardware problem behind. Hardware  trouble can range from simple power button failure to other components not working inside. Kindly bring the phone to your local repair shop for diagnostics.

Problem #2: Galaxy S4 call dialing not working properly

Just got phone brand new from Amazon. Did Internet search for business. Google results appear and a phone handset symbol appears next to business’ phone #. Touch the symbol to call the number. Phone then switches to screen to show its dialing a number. However it never actually makes the call,  just says “dialing” and goes on until I hit end call button. No ringing sounds or evidence that call is going through. Then when I touch the end call button the phone stays on the screen showing it’s attempting to make the call. I can exit that screen and do other things on the phone but if i go back to make a phone call I can’t make any calls out because the phone is still stuck on trying to call the number;  it just won’t end or close out. I have to restart phone in order to be able to make phone call by dialing number or choosing from contact list. This happens with any number I try to call by finding it online and pressing the call symbol next to # on the Google search. — Kari

Solution: Hi Kari. This must be a cache issue for the Contacts app or dialing app you’re using. Try to delete the cache and data of the said app to see the difference. Make sure that you create a backup of your contacts list before doing the procedure as it will wipe all app data.

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Choose the name of the app involved by tapping it.
  • From there, you will see the Clear Cache and Clear Data buttons.

You can also try refreshing the phone’s system cache by doing the steps below:

  •  Turn off the Galaxy S4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the S4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

Problem #3: Galaxy S4 display problem after screen was replaced

I broke my phone’s screen about 2 weeks ago, and I did what anyone in my situation would do. I bought a new screen to replace the old one. The screen i got came built into the mid-frame, so all i had to do was move over some components. When i finished, the device powered on and was functional, but whenever i apply pressure to any point at the top of the device, specifically the two top corners of the screen, the screen turns green with a lot of horizontal lines. Sometimes the screen will go totally black and only flash a little bit of green in the middle when i activate the screen. I’m not sure f that made any sense, but if it did, do you think it was because i assembled it poorly, or because i bought faulty hardware? — Corey

Solution: Hi Corey. If you got the screen replacement part from a good source, chances are the problem right now stems from the way you did the procedure. The display assembly is composed of three major parts — the digitizer, the LCD, and digitizer flex cable. We don’t know which of these three you replaced but plucking one out from the system can sometimes be tricky. The same can be said during the replacement process of the specific part. Try to re-do your steps to check if there’s a loosely connected component somewhere. We’re afraid this is the only way to determine if the trouble is due to bad component, or improper assembly.

Problem #4: Unlocked Sprint Galaxy S4 won’t detect SIM card

I gave my phone to someone to unlock it from Sprint for me. I got it back from him and he advised me to download Samsung Kies and do a final update through it. I did that and when I place the SIM card from my family mobile phone into it, it says invalid SIM and it says “System Update” on the notification bar on the top. I go to update system and it says it is up to date. What do I need to do to finish up this process of getting the device to accept my family mobile SIM?

BTW, I’m not going through Sprint to have them unlock it because they say I owe them $800. I could buy a new phone for that. Also, when I select UICC unlock, update profile, and update PRL, it says “initializing application”, that disappears and nothing ever happens. — Julian

Solution: Hi Julian. If you have the phone unlocked via third party, you must go back to them for assistance regarding this problem. Either the phone is not truly unlocked, or they did not do it properly.

There are two ways to unlock phones. One is by asking your carrier (in your case Sprint) to give you the unlock code, and the other is by getting help from a third party. The first option is obviously out of question as you’re not willing to pay your remaining balance with Sprint. Now, the problem is that your phone won’t detect your SIM card. This means that either the phone has not been unlocked, or that your device is not simply unable to connect with the towers of your new service provider. Unlocking a phone does not change its hardware and won’t actually help if your device is designed to work with a certain band frequency only. Wireless carriers use assigned frequency in order to provide service. For example, we know that Sprint operates a nationwide CDMA network in the 1900 MHz PCS band together with other specific bands. Your S4 was specifically designed to work within these frequency ranges. Unlocking it doesn’t mean it can now connect to, say, Verizon’s 850 MHz or 700 MHz Block C frequency bands.

Either that or the unlocking process was amiss in the first place. Make sure you ask assistance from the party that unlocked the phone to shed more light on the matter.

Problem #5: Galaxy S4 power button not working

When I clicked the power button to turn off the screen as I normally do, and have for the past year that I’ve had the phone for, instead of simply turning off the screen, it completely shut down the phone, and was non-responsive to holding down the power button for at least half an hour. It was charging for that half an hour, because I had thought that the battery had overheated and that my phone had just died. However, this was not the case.

Eventually, my phone responded to my attempts to turn it back on, and all was well, until I hit the power button again, and the phone shut down for another half hour, despite the numerous times I attempted to turn it back on. When it finally turned back on again, I just figured I should avoid using the power button, but later, out of habit, I clicked it again. This time, the phone has been non-responsive for over 2 hours so far. I’ve tried taking out the battery, holding the power button for a minute, and then putting the battery in.

When I do this, it vibrates and the Samsung logo comes up, but then the screen goes black again and is non-responsive. I then tried charging it for ten minutes before attempting to turn it back on, and it remained non-responsive. Please help. — Kaylee

Solution: Hi Kaylee. Your phone’s power button may have been damaged. This is the oft-used button compared to the other ones and it’s prone to malfunction after years of usage. Kindly have the phone checked so you can have that button replaced if needed.

Problem #6: Galaxy S4 screen darker than usual

Hi. I was wondering what I should do with my screen. I have a Samsung Galaxy S4 Active. I don’t know what happened but suddenly my screen went black with white stripes and I took the battery out and wait some minutes, then when I put it back on it didn’t work for about 3 hours. After that the cellphone worked normally but I notice that the Facebook bar is there even if I am not on Facebook and also the edges of the screen are darker than usual.

What should i do? Is it something that I can do myself or Do i have to take my cell phone somewhere to be checked?

Please, I really do hope you can help me. (Sorry about my english). — Valery

Solution: Hi Valery. If you can see a persistent discoloration or abnormal color on the screen, that’s indicative of display problem. Like Kaylee above, we suggest that you the device checked by your local repair shop so they can replace the display assembly if necessary. As much as would like to help you, there’s just nothing that we can do about a hardware problem like the one you have here.

 

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

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Galaxy S4 won’t update to Android Lollipop, other issues

galaxy s4 Lollipop

Looking for a solution to your #GalaxyS4 problem? Continue reading and you may find this post helpful. Below are some of the problems shared by some members of our community regarding their Galaxy s4 device. If you want to look for more previously posted articles about the S4, please head over to this page.

  1. Galaxy S4 overheating and not charging issues after screen replacement
  2. Galaxy S4 won’t update to Android Lollipop
  3. Galaxy S4 no longer boots up
  4. Rooted Galaxy S4 loses internet connection
  5. Galaxy S4 defective screen issue
  6. Galaxy S4 stuck in Samsung logo screen

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy S4 overheating and not charging issues after screen replacement

First, the Android version is 4.4.2. So, a couple months ago I dropped my Galaxy S4 on the ground. The screen was broken but the phone itself was still working perfectly. I decided to try and fix the screen by myself. I ended up breaking the digitizer so I ordered a new one which I installed today. So now I have a new screen with a new digitizer with the previous internal components. I reassembled it and I plugged it into the wall to recharge the battery that hasn’t worked for more than a week now. So it says the battery is around 60% and it indicates it’s charging but the battery won’t charge. It keeps on saying it’s at 60%. The charging red light is lit up as well but sometimes it won’t light up. The first third part of the phone is unusually hot and it will randomly shut down by itself. Sometimes it seems like everything is fine and a minute later it shuts down. Both issues seem to happen at the same moment. If you have any question in order to help me figure out the issue do not hesitate to contact me. Thank you. — Jean

Solution: Hi Jean. Your self-repair process may have shorted out a component or two that now results to overheating. Make sure that you reconnect all cables to the main board and that the microUSB port is not damaged or loosely connected in any way. If you used a heat gun during repair, make sure to go over the main board to check for possible melted components that may cause a short circuit as any loosely connected or melted pins can be problematic. Do this especially on the microUSB assembly. Otherwise, simply have someone check the phone in case you missed something during repair.

Problem #2: Galaxy S4 won’t update to Android Lollipop

Hello. I have a Galaxy S4 i9500 which updated to Lollipop a few months back.. One day I grab the phone out of my pocket and it just kept rebooting at the “Galaxy S4” splash screen whenever it had the battery on. This had happened to me before and I had fixed it myself by entering recovery mode and wiping the cache and it was good to go, but this time it wouldn’t let me into recovery mode, only into download mode, just before it rebooted again. So I tried tinkering with it a bit.. but finally gave up and took it to a service.

When I got it back they had downgraded to kit kat and now I never get the update notification, and when I check for updates manually it says that there are none available, that I have the latest version.

Also, mobile data automatically enables itself every now and then.. If you could solve this for me it would be awesome! ? thanks. — Max

Solution: Hi Max. Do you happen to know if the service center modified the software on your phone to prevent it from updating aside from merely downgrading it to KitKat? They may have installed a custom ROM or rooted the device and installed an app that blocks update from your wireless carrier.

If you no longer have the option to download the update via OTA (over-the-air), make sure that you have enough storage space before attempting to search for updates again. Android Lollipop takes over 1GB of storage space so make sure that you have more than space to install it.

You can also try to use Kies to see if you can update it that way. Otherwise, you can always manually flash Android Lollipop yourself. Simply use Google to search for online resources how to do it.

For the mobile data issue, try doing a factory reset to see if that will change anything. For easy reference, just follow these steps:

  • Switch your phone off.
  • Hold down the Power, Volume Up and Home buttons at the same time for about 10 seconds. Release them when the Android logo appears on the screen. This will bring up the unlock/reset menu.
  • To navigate through this menu, use the volume up/down buttons to scroll up and down and the power button to confirm selections.
  • Scroll down and select Wipe Data/Factory Reset.
  • Scroll down and select Yes – Delete All User Data.
  • When prompted, scroll to and select Reboot System Now. The phone will then reboot to its factory settings.

Problem #3: Galaxy S4 no longer boots up

I was using my phone all morning with no issues, getting ready to go snowboarding so I plugged it in. It was at about 75% and I was just topping it off for the trip. I came back and it was at 93% so I picked it up and went to unlock it. I was putting in my code when the screen started to flicker and then just went black. I thought it just turned off on its own, which I know happens from time to time with phones. So I went to turn it back on and had no response. I pulled the battery out and waited for awhile (definitely over ten seconds) and when I put the battery back in the phone started up on its own, without me pressing anything. It displayed the Samsung Galaxy S4 screen like normal and then just went to the black screen again, seeming like its off.

The phone is about two years old and about a year ago, i dropped it in a canal in the ocean with a waterproof case rated to about half the depth the phone fell. I took it completely apart and left it in rice for days. The only issue I had once putting it back together and turning it on was a grey-scale screen that was unresponsive to touch. All the buttons (power, volume, and home button) all worked fine, aux port worked fine. So I replaced the screen and the only issue I’ve had since then was about 5 months later my aux port stopped working one day. I replaced it with a new port but it still doesn’t work to this day. Please help me in fixing my screen, I appreciate all efforts made. p.s. Not sure what version it is but I always let it perform the software updates and restarted immediately after. — Kyler

Solution: Hi Kyler. As much as we would like to help you, there’s really nothing much that we can do if your phone now is totally unresponsive. What you can do is try some hardware button combinations like trying to boot the phone in safe mode, recovery mode, or download mode to see which of them can power it back on. With its history of suffering from physical damage, there’s no telling what might be the cause of the trouble now. For all we know, the power button may have simply malfunctioned, or a component in the main board may have been shorted out for some reason. If your won’t fails to respond to any hardware button combinations, your best bet of reviving the phone is by having it checked by a technician.

Problem #4: Rooted Galaxy S4 loses internet connection

Well, I rooted my phone. It was good but then my Google apps wasn’t working (Play Store, YouTube, etc..), it said connect to internet but i was and had strong connection. So i did something to fix it. Then it stopped working again.

This is my second time rooting it. The first time i had it for a while but then the connect to internet happened so then i factory reset it and then it stopped working. I factory reset it to get rid of root so i could update from 4.4.2 (or 4.4.3) to 5.0.1 so i download the application called Samsung Smart Switch which updated the phone from the PC. Then it was fine. Then like 1 year later i wanted to root it again but i couldn’t find a way to.

I tried to look it up but it was showing only for 4.4.3 or 4.4.2 not for 5.0.1 but then I found Kingroot app so i got it then my phone was rooted.

Then i downloaded supersu me which got rid of Kingroot and made supersu and the device was still rooted. Two days later the connection wasn’t working then i realized why i got rid of root. maybe supersu is causing the no connection problem or maybe i should of kept kingroot.

then i tried resetting the device a couple of times then i tried disabling superuser then i tried resetting it again then the logos appeared when it was on the Sprint one. It made the sound then it froze but the blue light was still moving. Then i tried using the thing that fixed it last time but it didn’t work. CAN YOU HELP? — Anthony

Solution: Hi Anthony. We know that rooting a phone has many advantages for users but devices can sometimes encounter problems with it. There’s no way for us to know what exactly is causing your device to lose internet connection. You have to figure that out yourself. All the software modification you did as well as probably installation of other apps may be the cause. If you can’t figure out how to fix the connection issue while the phone is rooted, keep things simple and stick to stock firmware.

Problem #5: Galaxy S4 defective screen issue

Hello. Recently, my phone’s touch screen sporadically wouldn’t recognize button presses, or when pressing the “b” key, the phone would select both v and n. To troubleshoot, I opened dev options, and turned on the visual button presses, and the option that traces movement on the screen.

What I’ve seen is that periodically, a button press indicator will be present in the keyboard area, and this prevents me from using the screen.

After some fidgeting, I found that mild pressure on the phone from the top of the screen to the bottom can cause this error to come and go.

My question is whether this would indicate a defective screen, or digitiser, and could there be any loose connections that could cause this? I have screenshots if they’ll help. — Chris

Solution: Hi Chris. The most likely problem is a bad digitizer. It is a thin layer of glass on top of the LCD that converts your presses or taps into digital signals. The problem can be that the area around the buttons mentioned no longer works properly, or has lost its sensitivity that’s why your actions (swipes, taps, or presses) are not being captured accurately. This type of problem can sometimes be a product of a bad fall, or liquid damage.

If you can try, to replace the entire screen assembly. We don’t recommend that you only replace the digitizer because the process is tricky and has the potential of damaging the delicate digitizer flex cable. We’ve seen cases of poor functionality after replacing the digitizer only. Buying the entire LCD assembly will cost you more but it will raise the chance of fixing the problem significantly compared to piece by piece replacement.

Problem #6: Galaxy S4 stuck in Samsung logo screen

Hi there. The phone in particular is a Samsung S4. It randomly crashed and restarted then did that in greater frequency until it restarted one time and got stuck on the ‘Samsung’ screen.

I’ve tried putting it in Safe mode by pressing Volume Up & Down individually and together, and also the home key and volume keys individually and together. I’ve also tried repeatedly tapping the ‘Menu’ button (bottom right next to the Home button) as saw this done in a YT instructional video. Despite all of these attempts, it doesn’t go through to any screen but stays on the ‘Samsung’ screen glowing blue.

I’ve also tried removing the battery, removing the SIM, connecting it to Kies on Windows 7 (though it won’t fully install the necessary drivers & stays perpetually in a ‘Connecting…’ state.)

I’ve run out of ideas on how to even hard reset the phone. Ideally it’d be nice to to soft reset as I hadn’t backed up the data but ultimately, just having the phone working again is the most pressing desire.

Could you offer any support or ideas on where to progress with this issue?

Thanks. — Thomas

Solution: Hi Thomas. If your phone still powers on but can’t get past the Samsung splash screen, that’s an indication that it is encountering a software problem. Make sure that you wipe the cache partition first when you can boot it in recovery mode. Ensure that you press the right button combinations so this procedure will work. Simply follow these steps:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select. The phone will automatically restart after the cache is wiped.

You can also do a full wipe or factory reset when in recovery mode. Do it if nothing changes after wiping the cache partition. A factory reset will erase everything in the phone’s internal memory. There will be no way to recover your photos, videos, contacts, etc if you do this.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S4 apps won’t work after using a third party software, other issues

S4 apps

The #GalaxyS4 is a proven platform for years now. Released almost 3 years ago, the S4 has remained in the hands of millions of users right now so it can be expected that a huge number of problems occur from time to time. Below are some of the issues shared to us by our community. We hope that the solutions given below are helpful.

  1. Galaxy S4 overheating and keeps booting itself
  2. Galaxy S4 apps won’t work after using a third party software
  3. Water-damaged Galaxy S4 overheating and won’t charge
  4. Galaxy S4 text message is converted to 10-digit phone number with domain
  5. Galaxy S4 can’t open files downloaded by browser
  6. Galaxy S4 won’t boot completely

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy S4 overheating and keeps booting itself

It started this morning while I was reading an email. My phone shut down and then kept trying to reboot.  Once it finally rebooted to my screen lock page I could open unlock it to my home page but if I opened any app it would shut down and keep trying to reboot.

I tried taking the battery out but it did not help.  My battery was fully charged when this happened and I did not have any kind of considerable battery loss. Also, the hard drive area under and above the SIM card and SD card became very hot. I did try putting in an old battery that is very slow to charge and I am not having the issue as bad but it has shut down a few time. I am confused that it is the new battery or a phone issue. The new battery is the RavPower battery that I see as a “fix”. Help, I don’t want to spend money on a newer phone! — Janet

Solution: Hi Janet. Random reboots and overheating are some of the common symptoms of a bad battery and other hardware issues. Your first task here is to isolate the real reason for overheating and random reboot symptoms. You can do so by using a known working battery first. If both symptoms won’t show when a new battery is in place, that’s your clue that the current battery you have is not working properly. Otherwise, you have no other option but to have the phone checked so a full hardware diagnostics can be performed to pinpoint what component may be defective.

Our blog does not provide hardware troubleshooting and diagnostics, not to mention tips on how to replace defective parts. If you want to fix a hardware problem yourself, please look for other online resources like iFixit site.

Problem #2: Galaxy S4 apps won’t work after using a third party software

I have a Samsung S4 phone model GT-I9505. I tried to use a software to retrieve some deleted pictures on my phone. The software did not find any pictures but my phone stopped working. When I switched the phone on, I have the Samsung logo then it tells me that such and such (for example – Smart manager provider, Touchwiz, Unified daemon, Videoplayer, Kies, Google etc etc etc) applications has stopped. And so the phone cannot be used. I cannot access any of my contact or messages or anything at all.

Does this mean that all the info I had on the phone is gone? Has the software I used erased all the data on my phone ? Or can my phone be restored to how it was before I used the software???

The phone contains a lot of important contact numbers and information and I don’t have a back up. — Mayveen

Solution: Hi Mayveen. If your phone became unusable after using a third party software, your best bet right now is to contact the developer of said software for assistance. We don’t know how their software work so it’s tricky to give you solutions when we don’t even know where to start.

As regards the data loss concern, the amount of information that can be recovered depends on the conditions of the files right now. If the third party software has corrupted your files in the process of trying to recover deleted photos, we’re afraid that there’s nothing more that you can do right now. There’s even a chance that said software may have also deleted some critical files or folders the operating system use to load some apps. Again, we strongly recommend that you find a way to contact the developer of that software so they can help you on what to do.

There’s no other way to restore your phone to the state before you used the third party software unless you saved a full NANDroid backup somewhere.

Problem #3: Water-damaged Galaxy S4 overheating and won’t charge

Hi. I am Vannie. I got my S4 wet at work a few days ago. I worked as a pet groomer and that day I forgot to take me phone out of my pocket. After bathing the dog, I discover that my S4 was wet from the outside. I didn’t take the battery out immediately, but it was still working. After like an hour, I took the battery out and used a dryer to dry it a bit because I didn’t have much time at work.

When I came home, I plugged in the charger and it still charged perfectly but the battery drained really fast. Next morning, I brought the phone to work and charged it again but the device warned that the battery is overheating and couldn’t be charged and I couldn’t open most of the apps on the phone, only texts and calls. So, I tried to put it in the rice zipped-bag for over 24hours. Now, when I plugged it in, it still appeared battery overheating and can not be charged.

Is it too late for my S4 to be fixed now? Will buying a new replacement battery help? Thank you. — Vannie

Solution: Hi Vannie. The best case scenario here is a busted battery, while the worst can be other parts no longer working properly. There’s no way of knowing what the extent of the problem is unless you can narrow the factors down. Water damage can result to all sort of problems and a general rule of thumb in addressing it is to ensure that you only turn the phone back on if you are 100% sure that there are no moisture or traces of water left inside. Even a tiny amount of liquid can cause a short circuit a component rendering it or other parts go bust. Your smartphone has billions of transistors and even a single shorted transistor can create a negative ripple effect for the entire system. Turning on a wet phone can be its death sentence.

Having the phone checked and cleaned thoroughly is a necessity. If you can’t do that yourself, make sure to have a professional do that for you. Once that’s covered, the next best thing to do is try a new battery.

If issues persist after doing these two basic things, you can be sure that your device has a hardware issue. That means that if a technician can’t fix it, getting a replacement will be your only other option.

 

Suggested reading: Things to do when you have a water-damaged Android phone

 

Problem #4: Galaxy S4 text message is converted to 10-digit phone number with domain

Whenever I send a text to one specific mobile phone number (my sister), the text does not go through. When I send her a text message, after I hit “send” I notice that that it changes her contact/phone number from her 10-digit phone number to her [email protected] Then I get the following: “Undeliverable Message: (Undeliverable Message) Message could not be delivered to mobile. Error: No valid recipients for this MM.”

I’m a Verizon customer and have troubleshooted a variety of solutions with tech support to no avail. Does anyone know what might be happening?

She can text me but I cannot text her. I have an S4 and she has an IPhone 5. This issue was happening on my previous Android as well, but I had a work-around.

Also, she previously had an Android phone and we were having similar issues. But now with this S4 I can’t text her at all. We both have Verizon and no tech support person seems to be able to help us. — Karin

Solution: Hi Karin. It looks like your network automatically changes the number to one used when you are trying to send a message in a computer via SMS gateway. One can actually send a text message from a computer to a mobile device using your carrier’s SMS gateway as long as you know the correct domain (in this case [email protected]). The first thing that you can try is to completely remove the number of your friend from your contacts list and add it again afterwards.

If you or your friend previously registered to PIX Place, try to deactivate your or your friend’s account from the service and try again.

Problem #5: Galaxy S4 can’t open files downloaded by browser

Hi there. I have a Samsung Galaxy S4. i did not have a problem with it and i disable a few app which i am not gonna use like Hangouts, Google+, Chrome, Drive, Dropbox, Flipboard, Google Playbooks, games, music and Newsstand which is part of Google, Samsung account and Samsung billing is the apps i disables cause i use Google Play Store to do my updates. And the web browser that i am using is Opera Mini.

If i download images on my opera mini browser it shows this 12728795_15890218680775996_6144555142001900568_n.jpg?efg=eyJpljoiYiJ9&oh=diab32e9aebaa39913cf8ec16628f78&oe=57291857. Weird thing in My Files and does not show in my Gallery and i can’t open the image cause it says i don’t have the application to open the image or that i have disabled the app to open up this image. This happens with all the images i download, even if i use another web browser.

I can still open it on my computer when i say open with paint and it shows and then i just save is as a jpeg and transfer it to my phone then it shows. But i don’t always just want to transfer to the PC and then back it takes time. Am i missing a file or is there something else wrong ?? And it been like this for about 6 months now. Help please! Kind regard. — Luna

Solution: Hi Luna. If you’re phone recognizes files forwarded from your PC but not the ones downloaded from any browser, there’s high likelihood that you may have indeed unknowingly disabled an important app. You can either manually enable all the apps or you can simply do a factory reset to restore all default settings. If you want to do the latter, please follow these steps:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Problem #6: Galaxy S4 won’t boot completely

I hope you can help me. I looked on your website but couldn’t seem to find my specific issue or the fix for it so I am hoping you can help.

I have a Samsung Galaxy S4 that is currently having real problems booting or something. It started off by all of a sudden. The Samsung logo boot screen would come up randomly then it would vibrate and turn off and would continually cycle like that. I took the battery out and left it for a bit, put it back in and it was fine.

However last time I tried that it didn’t work and it is now stuck in a loop. As soon as I put the battery in it turns on without me pushing the power button. The Samsung load screen comes up for about 30 seconds then it vibrates and switches off, then restarts again. Have tried new battery but it won’t even stay powered up long enough to access boot menu. Any ideas or is it dead lol?

I am in the UK using the EE network although I normally use Wi-Fi for Internet. As far as I know the operating system was Android 4.4 but I can’t check at the moment obviously!

Also, it’s a bit naughty but I’ve been downloading movies using the uTorrent app ( I do have AVG antivirus running too). Would that affect anything or could that have caused the problem?

If you have any questions then I can be contacted by email any time or on Google plus and thanks in advance for your help. — James

Solution: Hi James. An issue like yours can be due to a faulty battery, other hardware component malfunction, or even a software glitch. Because you have already tried using a new battery, the next best thing that you can do is to check if you can force the phone to boot in other modes. You want to see first you can reach safe mode. Simply follow these steps:

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S4’ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

If the phone boots in safe mode fine, restart the phone and check again if it will boot back normally. If nothing changes, boot back to safe mode and uninstall third party apps until the issue is gone.

Now, if your phone won’t even boot to safe mode, try booting in recovery or download mode (the only difference is by pressing either the Volume Up or Down button). Here are the steps to do it:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.

If your phone fails to boot using any of these procedures, that’s a clue that you have a hardware issue at hand. Please call Samsung or find a reputable shop to help you fix the problem.

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S4 connection drops when using Facebook app, other issues

S4 facebook

The #GalaxyS4 has been around but we continue to get more mails from our readers asking for assistance regarding this phone. Below are some of them. For easy access to previously published posts about S4 problems and troubleshooting, please visit this page.

  1. Galaxy S4 continues to use data even when Airplane mode is on
  2. Galaxy S4 can’t delete a notification
  3. Galaxy S4 stuck in Samsung logo screen after an update
  4. Galaxy S4 connection drops when using Facebook app
  5. Galaxy S4 screen flickering issue
  6. Dropped Galaxy S4 battery issues

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy S4 continues to use data even when Airplane mode is on

I was told by a Verizon employee to put my phone in Airplane Mode when I asked him how I can configure my phone so I can use it with Wi-Fi and not get any phone charges while in Mexico.

I connected on several Wi-Fi connections down there and had very sporadic and frustrating times, but some days is was good.

On the plane home, once I landed in Houston I took it off Airplane Mode.

Two days later I got a bill through a text message that I owed $514.!!! I immediately got on internet chat with Verizon and person said i had to go in and talk with the manager of the store i was in.  (NOTE:  Their employee who told me this was the person who logs you in at the door.  I was never logged in; he just said “Keep it on Airplane Mode, easy”.)

So, I told this to the manager and he asked if I received calls/made texts/ etc.  I said YES, on Wi-Fi.  He proceeded to tell me it was IMPOSSIBLE to do in on Airplane Mode. I also have Skype and Google Voice on my phone, so I felt confident is using these options down there.  I have no idea how this S4 works; that’s why I went into the store in the first place, I never took it off Airplane Mode, so……what happened here?  Verizon chat said they sent me a text on the day I arrived in Mexico telling me I needed a plan.  I never got that text.

Is it possible to get or use the phone in Airplane Mode and amass charges like they show I did on my activity log on my bill?  I KNOW I never took it off Airplane Mode.  It was still on when I landed in Houston.

Thank you. — Ali

Solution: Hi Ali. Yes, it is possible to use Wi-Fi even when if Airplane Mode is enabled on your Galaxy S4. Initially, airplane mode will turn off calling, messaging, data network, Wi-Fi and Bluetooth but you can enable back the last two (Wi-Fi and Bluetooth) if you wish so. This means that you will not consume your allotted monthly GB plan because mobile data feature is off. However, it doesn’t mean that your subscription won’t continue. Most wireless carriers continue to charge accounts even though they may not be actively using their service. We don’t exactly know the terms and conditions of your subscription plan so you’re the only one who can settle the issue with your carrier.

As far as we know, mobile data should not work while in Airplane mode. If the activity log show that your device continues to use Verizon’s mobile data service in Mexico, Verizon may have modified the firmware on your phone which causes this issue.

Problem #2: Galaxy S4 can’t delete a notification

My main problem is a stuck notification – a notification that won’t go away, and cannot be deleted.

How it started: I tried to add an existing Gmail account, so I could have 2 registered. When I tried to add it, it gave an error notification on the top bar, saying account action required. I clicked the notification and it said I had to download this app.  After downloading the app, I went through the process  of doing this “account action”,  but it turns out that the action I needed to do wasn’t possible with my account because it was a blocked account. Long story short, since the action couldn’t be completed, the notification never left. The notification would have gone away after the account action was completed, but since it could not be completed, the notification is still there. I can not delete the notification.  I also tried deleting the app.  Nothing works to get rid of the notification. — Jon

Solution: Hi Jon. If the phone appears to be unable to get rid of a persistent notification normally, make sure that you delete the cache and data of the apps that lead to it. We know you have deleted the app that couldn’t complete the action but you also need to refresh the cache and data of your email app. Simply follow these steps:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for the email app and tap it.
  • From there, you will see the Clear Cache and Clear Data buttons.

If deleting the email app’s cache and data won’t help, try wiping the phone’s cache partition. Here’s how:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select. The phone will automatically restart after the cache is wiped.

Problem #3: Galaxy S4 stuck in Samsung logo screen after an update

Before I describe the issue, I’m still amateur with Android system so it will be useful if you can help me with simple explanations. So, last night there is a request to update the software. I ignore the option to postpone and I continued to use the app. Suddenly it reboot itself and there was a process of installing something with the dark screen and a line of installing process.

However, after reaching 100%, the phone was off. I tried to press the power button but it only appeared the SAMSUNG brand and then off.

I really need your help how to fix this problem.

Anyway, I do not now the Android version of my phone. Thanks. — Rinto

Solution: Hi Rinto. It looks like the phone did not completely do the download and installation sequence. To fix this problem, make sure that you have the phone charged for at least two hours. After that, you want to boot the phone in recovery mode so you can try to clear the cache partition and, if needed, do a factory reset. You can follow the steps provided above on how to wipe the cache partition via recover mode.

If nothing changes after deleting the cache partition, resetting the phone to its factory settings may be necessary. This procedure will delete your personal data like photos, videos, contacts, etc. If these data are not backed up somewhere, you will permanently lose them.

Problem #4: Galaxy S4 connection drops when using Facebook app

The first issue that my hubby and I both noticed back before Thanksgiving last year, was our phones both stopped receiving group texts. They never would download.

Since then, I have started to notice that my phone looks connected to the Internet but if I am in Facebook it will say, “No connection. Retry”. I usually have to just turn off my phone in order to get any service because it seems even my 4G doesn’t want to work. Oh, my provider is actually StraightTalk and I am not calling them because they are clueless. Lol! It seems even when I am on Hot Spot networks that it drops the connection as well, no I am not so sure it’s just my home network.

I think my platform is Jellybean 4.3 as it didn’t have it listed that way, only with Android 4.3.

Thanks for any info you may have on this issue. Respectfully. — Henrietta

Solution: Hi Henrietta. Please wipe the phone’s cache partition (steps provided above) and do a factory reset. There may be an operating glitch causing this problem. Resetting to factory defaults will be a good way to ascertain this. For easy reference, here are the steps on how to do a factory reset:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device

Make sure that you create a back up of your files before doing factory reset.

Problem #5: Galaxy S4 screen flickering issue

Hi. This is Kevin and I am doing for my wonderful friend, Elaine, and she don’t know how to send description of her phone issues especially flickering.  She said her phone is experiencing flickering since January 20th.  She notice the battery goes down to about 50% and it started blank screen.  When she turned it on, the dim light and flickering only when to start charging the battery.  After when it is in full charge, it works fine until the battery went down to 50%.  We think it is hardware problem since she hasn’t add the apps since November 2015.  I was browsing online and some stated about “Air View” or “Disable Hardware Overlays”.  I am not sure that will work and afraid it will mess around the settings if doing these two possible settings mentioned above.  Her Samsung Galaxy S4 phone model number is SCHR970 with Android version 4.4.2 .

In next two weeks, she is not in town as she is away on trip and will not be back until February 20 as she have her phone with her now.  I am trying to help her with her phone if you are able to help us.  Thank you in advance and your time reading my message.  — Kevin

P.S. feel free to ask me questions.

Solution: Hi Kevin. We don’t think Air View feature or Disable Hardware Overlay developer option are the cause of the flickering screen problem. Air View feature provides more information of an object when a user hovers his or her finger over it and we haven’t encountered any problem similar to what Elaine has on her S4. The Disable Hardware Overlay option on the other hand is a video card mechanism that provides each app a portion of video memory to minimize processor load. It is set to off by default so we please keep it that way.

We recommend that you tell Elaine to do a factory reset instead to know if there’s some glitch in the firmware that triggers the screen to flicker when the battery level reaches a certain point. Doing this procedure will reset everything back to defaults so if a bug is currently causing it, it will be eliminated after a reset.

Problem #6: Dropped Galaxy S4 battery issues

Hey DroidGuy. I am facing a lot of problems with my phone which I bought less than 2 years ago and really hope you can help because I am a student and can’t afford a new phone at the moment. A couple of days ago, I dropped my phone but it has a bumper so I thought nothing was damaged but when I picked it up, the battery had gone down to 5%.

A couple of hours later, the phone turned off without notice and almost left me stranded at the train station as my ticket information was on it and I was supposed to be travelling, luckily it started up again just before the train’s departure and I was able to travel but it kept switching off as and when it pleased and this problem continues till today.

For the last 2 days, the phone did start up after I removed the battery from the phone for some time and then put it back in and restarting it but now even that seems to not be working. The phone is just dead and I don’t know what to do!!!

I have been trying to read up about the issue which seems quite common with this instrument but have not been able to come up with a solution. Earlier I thought that the position of the battery must have changed when it fell so that was the problem but now people have even posted online saying that it could be an issue with a virus taking over the motherboard. I am quite clueless as to what to do and would really appreciate some help! Thanks. — Amrit

Solution: Hi Amrit. An issue like yours can be caused by faulty hardware or software, or even both. We suggest that you try to wipe the cache partition of your phone first. If refreshing the system won’t work, you can also boot the device in safe mode (steps provided above) to see if a third party app is to blame. Here’s how you do it:

  • Turn the device off completely.
  • Press and hold the Power button.
  • Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  • As soon as you release the Power button, press and hold the Volume Down key.
  • Continue holding the Volume Down key until the phone has completed the reboot process.
  • If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

If you suspect that a virus may have infected your phone, make sure to do a master reset (factory reset) so you can observe how the phone works afterwards. It is important that you don’t install any app for at least 24 hours after a factory reset so you can see the difference.

If nothing works, there may be a hardware issue behind. Start by replacing the battery, then proceed to phone repair in nothing changes.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

 

Galaxy S4 with incorrect IMEI won’t connect to Wi-Fi, other issues

S4 IMEI

Do you have problems with your #GalaxyS4? This post may help you. Below are some of the problems shared to us by other members of our community. If you are new to our site or if you submitted your own questions, keep watching for more posts in the coming days. Below are the problems mentioned in this post:

  1. Galaxy S4 with incorrect IMEI won’t connect to Wi-Fi
  2. Galaxy S4 freezes and performs slow
  3. Galaxy S4 touchscreen issue
  4. Galaxy S4 intermittent cellular connection

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy S4 with incorrect IMEI won’t connect to Wi-Fi

Issues: Wifi & Sound.

I am the frustrated owner of a Samsung Galaxy S4 (Kit Kat 4.4.2), which I regretfully bought online. When I got it in the mail, I noticed that out of the 3 different places for me to find the same IMEI number, 1 of them was actually different. When I ran a check on the number that had a match the feedback was that, that IMEI number actually belonged to a refurbished Samsung Galaxy Note 2 rather than what I ordered/paid for.

Then after trying out the phone I realized I wasn’t able to connect to any WI-FI connection no matter how I tried. The icon would change from colorless to light green (as it does when it’s loading/trying to connect) but it wouldn’t get any further than that.

I ended up worried that I’d bought a dodgy Galaxy Note 2 “posing” as the Galaxy S4 that I wanted and that I’d chosen a dodgy seller who was just trying to rip people off.

So I sent it back along with an explanation and some evidence of the issues. Within 4 weeks the phone was sent back to me, with the same mismatching IMEI numbers, a charger that started sparking and melting on its 2nd use, still no ability to connect to WIFI, I’ve just had to change to my 3rd battery replacement as the phone caused the others to bubble and swell, my service/reception  spontaneously disappears and then reappears when it feels like it and in the last 3 weeks the phone has no sound output through the left speaker of any device plugged into it.

I’m sorry if I rambled a lot! I just want to know how to get WIFI back (if I can). How to get the sound output back and if I’m the only one experiencing these frustrating bulls#*t problems? Thank you for your time! — Chloe

Solution: Hi Chloe. All IMEI numbers on your device (accessed via the dialer by pressing *#06# and Settings) should match. Otherwise, you can be sure that the phone is either a knock-off or stolen. In your case, it appears that it’s not only either a fake or stolen, but it’s defective as well. The Wi-Fi failure to connect issue may be due bad hardware which will be impossible to fix on your end (unless you have advanced electronics knowledge on how to diagnose Galaxy S4 parts and replace defective ones). A good thing to see if there’s a hardware issue is to perform a factory reset. This will eliminate a possible firmware-related cause. Troubleshooting an Android device is often simple and if software’s okay, then it must only be the hardware that’s messing up. For easy reference, please follow these steps on how to perform a factory reset:

  • Turn the phone off completely. (Remove the battery and place it back in)
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Using the Volume Down key, highlight ‘wipe data / factory reset.’
  • Press the Power button to select it.
  • Using the Volume Down button again, highlight ‘delete all user data.’
  • Press the Power key to select it.
  • Once the reset is complete, choose ‘Reboot system now.’
  • Press the Power button to restart the phone.

 

Related reading: Samsung Galaxy S4 Cannot Connect To Wi-Fi

Problem #2: Galaxy S4 freezes and performs slow

My phone screen is freezing up in the middle of whatever I’m doing whether it’s the Internet, an app etc. If I turn it off and back on I have up to 30 or 60 seconds that I can do something on my phone before it freezes again and the touch screen doesn’t work at all. It was having some issues of being slow or occasionally freezing and I would restart and it would be fine. Then it was getting hot so I thought maybe I had a problem with my battery. I bought one on Amazon that said it was a Samsung battery. I put that battery in and that’s the first time that my phone completely froze. I removed it and put my old one in and it would work a minute or 2 then freeze.

I read about putting it in safe mode which I did and it does work fine in safe mode. I don’t know a lot about phones and I don’t really know how to just do a reset without losing all my photos and stuff. I do have Dropbox that backed up some of my pictures but it’s full so I think I would lose all my photos if I just factory reset, so I have not tried that. I have tried taking it back out of safe mode a few times and it still freezes right back up within about a minute.

One other thing I did that could have messed it up, I was trying to make sure nothing was wrong inside and I pushed in the sim card  and the sd card and they clicked partially out as if I were going to remove them. I didn’t actually remove it, I clicked it right back in. Later though I read that’s bad to remove the SD card. I do have some of my apps on the SD card because I don’t have enough memory on my phone. I’m the only owner of this phone. I got it new from the store about 2 and a half years ago. This is my first issue with the phone. I would be so grateful if you can give me any advice at all. Thanks so very much! — Chelsea

Solution: Hi Chelsea. That the problems you mention here are not happening when your device is on safe mode is a clear indicator that one of your third party apps is to blame. If you don’t want to do a factory reset at this time to avoid creating backups of your files (although we highly recommend that you do this as a precaution), try to remove files individually until the issues are gone. If you have many installed apps, the process may take longer than usual but this is definitely an effective method. There’s no faster way to pinpoint which of your apps is problematic.

If you have a computer, try to copy your files to it as backup then perform a factory reset. Keep in mind that factory reset will not be the solution for the problem itself. You still need to install each app then observe the phone before you can be sure that the issue is resolved. If you re-install the same set of apps after a factory reset, you are simply re-introducing the problem.

Problem #3: Galaxy S4 touchscreen issue

Hi, I’m writing from Italy. i look at your guide on https://thedroidguy.com/2015/04/samsung-galaxy-s4-problems-glitches-questions-errors-and-solutions-part-72-105504. I would like to submit you a question about this phone.

I bought it in Saudi Arabia in Feb 2014. It worked fine till July 2015, when it fell down (50 cm) and the touch stop working. It was not an hardware problem. I was in Dubai last August and at the shop they just fix the problem with a “Software update”. Everything was okay until last month when suddenly the problem appeared again.

I performed an hard reset but didn’t resolve the problem. I loaded the new 5.01 Android Lollipop and it didn’t solve the problem.

For sure it is not an hardware problem because if the phone is on stand by, LCD off, and i press the power button, i can unlock the screen using a finger on it, but at the home page i cannot do anything (just buttons are working).

If instead i already open an app, if i put the phone in standby by pressing power button and wake again by re pressing it, i can do 1 operation (1 click) and after the touch stops working.

So i was able to go inside an app, turn off, turn on, click on menu, turn off, turn on, click on a field, turn off, turn on, and so on.

Do you know if there is some upgrade or software recovering in can use to fix this problem? At the Dubai shop they didn’t want to tell me what they did.

Thank you for your support and your time. — Nicola

Solution: Hi Nicola. Try to boot the phone in safe mode and observe the phone for 24 hours. In this mode, no third party apps are permitted to run. If any one of them is causing the issue, the issue should fail to occur. Here’s how it’s done:

  • Press and hold the Power button.
  • Once the Samsung Galaxy S4 logo appears on the screen (assuming the phone responds to Power key press), release the Power button.
  • As soon as you release the Power button, press and hold the Volume Down key.
  • Continue holding the Volume Down key until the phone has completed the reboot process.
  • If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

If the problem remains even when on safe mode, make sure to create a backup of your files and proceed to perform a factory reset (steps provided above).

Problem #4: Galaxy S4 intermittent cellular connection

Hello, I have an odd problem regarding my Samsung Galaxy S4. I have intermittent service. It used to be alright, but now it comes and goes. I tried a factory reset but it didn’t solve it. I will have like 3 or 4 bars of service and then it will drop service, however it will still show the bars. Where it usually says T-Mobile, it just says searching. I took it apart and looked at the Antenna Contacts and they seem to be fine, but I’m not 100% sure. I can send and receive texts when it works, and can call when it works, but once it says searching there is no network. I have this issue periodically when my family has 3 or 4 bars throughout the house so the issue is my phone. I was wondering if there is a fix to this or am I going to have to replace the phone. Thanks for listening to my issue. — Brett

Solution: Hi Brett. There is no way to know for certain what the problem might be. We suggest that you do the basic software troubleshooting like wiping the cache partition, booting in safe mode, or doing a factory reset. These are solutions meant to fix software issues. If they won’t work for you, then you can be certain that there’s another trigger from the hardware side. Our blog does not provide hardware troubleshooting and diagnostics so if you want to look for guides or tips on what to do, please use Google to look for them.

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S4 freezes and becomes unresponsive during calls

S4 calls

Calls-related issues are sparse, especially in #Samsung devices but we noticed a few of them in the past few weeks so we have decided to publish them here today. Below are the specific #GalaxyS4 call problems addressed in this post:

  1. Galaxy S4 phone icon counter not working properly after Lollipop update
  2. Galaxy S4 stops working while in a call
  3. Galaxy S4 contacts are switched to another account
  4. Galaxy S4 freezes and becomes unresponsive during calls
  5. Galaxy S4 freezing and taking a long time to send SMS
  6. Galaxy S4 no longer turns on after updating to Lollipop

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy S4 phone icon counter not working properly after Lollipop update

  1. Since the OS update it to Lollipop 5.0.1 the counter on the phone icon doesn’t show messages when the phone is off. However in my apps I have an addon that was pretty installed voice to text messaging that shows the correct count. If my phone is on and someone calls and I don’t answer it then the counter does appear on the home screen phone icon. Is this part of the problem of the update? It’s more of a nuisance then an actual problem.
  2. What’s in the first hour of using my new Samsung S4, first Samsung device, I accidentally deleted the startup music file. I have Boost as my carrier. When contacting Samsung they suggested that I upload everything to the cloud, do a factory reset, and download everything that I had put on the phone afterwards. This seems like too much of a problem when all I needed was just a music file. I’m probably better off without hearing the little jingle when the phone turns on but I kind of miss it. Those are anyway just to get the file back if I wanted it or on my just fortunate enough to get rid of that little music in the beginning when the phone starts?

Thank you very much. — John

Solution: Hi John. To fix the first issue, make sure that you delete the cache partition, also known as the system cache. An operating system update is supposed to delete the cache partition to make way for a new cache but it doesn’t happen sometimes. This situation can, at times, lead to app issues. Wiping the cache to force the phone to create one is recommended. This is harmless and can be done regularly,  especially after an update.

To do that, just follow these steps:

  • Turn the phone off completely.
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Using the Volume Down key, highlight ‘wipe cache partition.’
  • Press the Power button to select the option.
  • The phone will automatically restart once cache data are wiped out.

For the second issue, the only solution available for you is to do a factory reset. The music file you’re missing is part of the package of the stock ROM and there’s no repository to get that specific file from. Restoring the defaults and initial software state of the phone is the only way to go.

Problem #2: Galaxy S4 stops working while in a call

A few weeks ago I  received a call. I tried to answer it and it acted like I wasn’t even touching it. Needless to say I missed the call.  It didn’t happen every call but the majority of them it did screw up.  After that was going on about a week (I’m horrible with timing by the way, I might be way off) my screen started glitching and freezing.  Even if I hit the pet button once or twice I hit the screen to pull up to turn off or restart, then it froze there and I couldn’t get it to do anything. every other time though hitting the power button didn’t do anything. the screen would black and stay black. The only way to make it work at all was top pull the battery. I left the battery out as long as an hour before hoping it help,  I started it in hard reset mode and went down to clean cache then restarted it. Nothing helped. I got too tired of it because it got more and more frequent so I factory reset it after I put everything in my cloud.  It worked for about a day and New it’s back to acting stupid.  It’s not as bad yet but it’s on its way.  PLEASE HELP I can’t afford a new phone. I’m at a loss as for what to do — Charley

Solution: Hi Charley. It looks like the problem is caused by a bad app. Boot the phone in safe mode for at least 24 hours to see the difference. While in safe mode, no third party apps can run so it’s a good way to check if our hunch is correct. To boot your S4 in safe mode, just follow these steps:

  • Press and hold the Power button.
  • Once the Samsung Galaxy S4 logo appears on the screen (assuming the phone responds to Power key press), release the Power button.
  • As soon as you release the Power button, press and hold the Volume Down key.
  • Continue holding the Volume Down key until the phone has completed the reboot process.
  • If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

If the issue fails to occur while in this mode, start uninstalling apps until you have eliminated the source of the problem.

Problem #3: Galaxy S4 contacts are switched to another account

I noticed at Christmas time that my Galaxy S4 switched some contacts in my phone because when I went to text my brother, he was completely gone from my phone. His cell number somehow got linked to the contact info of one of my teachers at the school where I work.  There were a couple other contacts that were mixed up too, but somehow it fixed itself.

Now yesterday, one of our administrators at school suddenly had her name switched to a teacher’s name in my phone.  As I started digging deeper, it appears that it is email addresses (and sometimes profile pics) that are getting linked to the wrong person. This happens even though I have my phone set to only show contacts in my phone, and not my google contacts.  Since I work at a school, I also have a school provided Android phone and these issues do not happen on that phone, so I am thinking it is Samsung specific???  Any ideas?? — Karen

Solution: Hi Karen. The issue may stem from corrupted Contacts cache and data. You can try to delete them to see what happens next. Before you do this procedure though, make sure that you save all your contacts somewhere safe as a backup. To delete the Contacts app’s cache and data, just follow these steps:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for Contacts app and tap it.
  • From there, you will see the Clear Cache and Clear Data buttons.

Problem #4: Galaxy S4 freezes and becomes unresponsive during calls

When calling, the screen won’t turn on again when moving away from ear, the screen gets unresponsive even when pressing the ON button or HOME, the call is still on (the voice from caller can be still heard) but the phone won’t respond at all, just a blank unresponsive screen, specially in 800 numbers when most of the times the agent won’t hang up and the call is still on despite the conversation ended.

Same issue with the call from WhatsApp the screen is unresponsive, when that happens at least I can call the HOME button, press and hold and brings all the apps that are open and I can close it from there and the call ends, but when ending normal calls, the screen is just black nothing works. — Rick

Solution: Hi Rick. Your phone’s operating system may be corrupted or there might be third party application that messed it up. You can try to resolve this by performing a factory reset. Here’s how:

  • Turn the phone off completely.
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Using the Volume Down key, highlight wipe data / factory reset.
  • Press the Power button to select it.
  • Using the Volume Down button again, highlight delete all user data.
  • Press the Power key to select it.
  • Once the reset is complete, choose Reboot system now.
  • Press the Power button to restart the phone.

Now, factory resetting the phone will become useless unless you also eliminate the possible problematic third party app. Make sure that you observe the phone for at least 48 hours without installing anything. This will give you ample time to see how your device behaves when taking calls. If everything looks normal, start installing your apps. If the issue returns sometime after you installed your apps back, boot your S4 in safe mode (steps provided above).

Problem #5: Galaxy S4 freezing and taking a long time to send SMS

Recently phone is not sending texts or taking 4 or 5 minutes to do so.  Also, seems like text stops then catches up later as I type. I have taken out battery, sim card, sd card, then rebooted. I have done cache partition. I’m told if it continues that my only option is to factory reset? Is that true or  should I maybe get new sim  card. Phone is 2.5 yrs old and never a problem, virus, always protected. Lately I have had an issue where phone freezes.  I have moved everything I can to sd card I now have over 2 gigs on device free. Please let me know my options. Thanks. ps. I Play Words with friends, never an issue until recently but it will freeze as well. It is not recently installed. — Gary

Solution: Hi Gary. If you haven’t factory reset the phone for over 2 years now, we say it’s a good way to check if it helps to resolve your issues. Slow performance issues can develop over time so making sure that the phone’s operating system is in top shape won’t hurt.

Problem #6: Galaxy S4 no longer turns on after updating to Lollipop

The phone doesn’t even turn on, nor shows any signs of charging like it used to….Last Saturday, it drained off out of battery and turned off and never turned on again so far.. may it be an issue with the internal system card? Is there any hope..? Is it possible if there was like a short circuit between the battery and the phone?

I had to buy another battery because it was vicious already… since I installed Lollipop…battery’s life totally changed to worst and drains a lot quicker…and only upgraded to Lollipop because the device asked for it…So in reality it’s Samsung’s fault because a user can never guess if the updates are already totally tested and functional, so they should assume responsibility for that! Thanks. — INES

Solution: Hi INES. If this phone is already using a newly-bought battery, there might be a hardware issue that causes the S4 not to boot up normally at this time. System updates rarely result to hardware failure so the phone’s boot up issue may have only be a coincidence. Have the phone checked for possible hardware issues. If you have a nearby Samsung store in your area, make sure that you let them check your S4 first.

In case you are not aware, there are two other ways to boot your S4 via recovery and/or download mode. Try to check if you can restart the phone in recovery mode first so you can do a factory reset. If you will only be able to boot your phone in download mode, that means that there’s a firmware-related event that’s causing the phone to fail in its normal boot up process. You may end up flashing a stock or custom ROM.

 

 


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Google to Offer Unlocked Galaxy S4 with Stock Android Starting June 26 for $649

The rumors we started hearing yesterday turned out to be true we are going to see Google-branded Samsung Galaxy S4 in the market from the last week of June.  The unlocked phone to sell on Google Play store will come with stock Android 4.2 Jelly Bean, Google revealed this today.  This comes as a big surprise and relief to many buyers who wished they could get an S4 with stock Android operating system, unlocked and without all the bloat ware that most carrier phones come with.  This is the first non-nexus device that Google is ‘adopting’ and selling on Google Play store, but this is understandable since the Samsung Galaxy S4 is one-of-a-kind smartphone with all the features a phone could have integrated in the 5 inch device.

Google Samsung Galaxy S4

Google will sell the unlocked and stock Galaxy S4 for $649, without a contract.  The phone will be usable on T-Mobile and AT&T in the US according to Google and those who like to mod will have a burden lifted off them as the phone will not only be sold unlocked, but the bootloader will also be fully unlocked.  This means that buyers will be free to install their own system software such as customized ROMs by CyanogenMod.

A $649 price tag is not cheap, but this is a price most of us would be willing to get the S4 for to get an unadulterated Android experience combined with the powerful S4 hardware and all the sensors and features that Samsung stuffed in there.  Google announced the coming of the Google Edition Galaxy S4 today during the I/O 2013 that kicked of today.  Samsung’s newest flagship smartphone has been on the market for about 5 days and it is already recording over 6 million shipments around the world.  Prediction of the Google branded Samsung Galaxy S4 being the Google I/O Keynote started doing rounds and it turned out to be just what Google had planned.

Isn’t it interesting how the Galaxy S brand of smartphones has gained so much popularity, to the point Google is branding some of its units.  We wonder what this means to the Google (or Motorola) X Phone that had been rumored to be in its last stages of design and production but which Google is said to have abandoned it for Motorola to develop on its own.  The I/O is still on, so let’s keep our ears and eyes open.

Source: Google I/O 2013 via TechCrunch

Rumor: Samsung Galaxy S4 May Begins Shipping from Late April

Samsung announced their much awaited flagship smartphone a couple of weeks ago and announced that the phone would be available in the last week of April although the specific details and dates were not made available.  If you are among the millions all around the world eagerly anticipating the S4, you may not know when you will lay your hands on the superphone yet, but rumors have started to surface.

AT&T Samsung Galaxy S4

Buyers in the US may be ahead of the pack.  It is rumored that the S4 for AT&T will be on the shelves and shipping as early as the last week of April as sources indicate that the carrier will begin taking pre-orders starting April 16th.  We know that the S4 will be coming to most, if not all, networks in the US, but most likely at different times and price.  The S4 will be available on contract for $249 if a recent leak is anything to go by.

Samsung announced the new smartphone and almost immediately rumors surfaced that the US-bound version of S4 would sport Qualcomm’s Snapdragon 600 processor and not the much touted octa-core Exynos 5 processor.  A couple of days ago, there was a rumor on Unwired that the first 70% of the S4 out of the production line will have the Qualcomm Snapdragon processor.  Does this mean that S4s with Exynos 5 processor will not entering the market for at least a couple of months?

A report on SamMobile, 16GB 3G version of the S4 will start rolling out in a number of Eastern European countries and Russia from mid this month and the LTE and 64GB 3G LTE versions will be available in late May or early June.  If you are a little behind in the industry news, the S4 was one of the most anticipated smartphones for months and the specs sheet shows that it will not disappoint.  Some of the core features include 2GB RAM, choice of 16, 32 and 64 GB onboard memory, a 5.0 inch full HD 1080p (1920 x 1080) Super AMOLED capacitive touchscreen display, Bluetooth, NFC, GPS and a Li-Ion 2600 mAh battery.

Are you eagerly waiting for the S4 on AT&T?  You are not alone.

Source: CNN