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S2 Does Not Turn On

Solutions For Samsung Galaxy S2 Not Turning On, Battery Drain Problem

Welcome to our focused troubleshooting series concerning battery drain and power related problems on the Samsung Galaxy S2. Since this is already an old model, owners who are still using this device today will most likely experience power and battery related issues. If you own this particular model then I suggest you bookmark this page for future reference.

Samsung Galaxy S2

In this installment of the series we will tackle four problems sent to us by our readers regarding the issues that they are facing with their phones.

If you own a Galaxy S2 or any other Android device for that matter then feel free to send us an email at [email protected]. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do send us an email try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

If you would like to browse the previous parts in this series then check out this link.

Aside from sending us an email you may also reach us at our Facebook and Google+ social media accounts.

S2 Does Not Turn On

Problem: Hi, I have a samsung galaxy s2 and it was working well and all of a sudden i went to use it and it doesn’t switched on ,it was nearly fully charged. then i tried to put a new battery and it doesn’t worked with it too. p.s. its not charging too (it’s like dead) can you please help me ASAP?

Solution: Try taking out the battery first as well as the microSD (if our phone has one installed) then press and hold the power button for at least a minute. This completely discharges your phone of any residual power and clears out the RAM. Reinsert the battery but leave the microSD out then turn on your phone.

If it still does not turn on then connect your phone to the wall charger and let it charge for at least 20 minutes. Try turning on your phone again.

If the above troubleshooting steps fail then you should attempt to wipe the cache partition of your phone.

  • Turn off the device.
  • Press and hold both Volume Up and Volume Down keys at the same time.
  • Press the Power key only until the phone vibrates once, then release only the Power key.
  • Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.
  • Press the Volume Down key to highlight wipe cache partition.
  • Press the Home or Power key to select.
  • Make sure Reboot System Now is highlighted and press the Home (or Power key to reboot.

If the problem still persists then bring your phone to an authorized service center and have it checked.

S2 Battery Drains Fast

Problem: I have Battery Doctor , clean master, cm security ,cm speed booster and other traditional apps on my phone. Problem: I’m constantly going to Battery Doctor to address running apps consuming power on the phone.I also noticed once my phone is fully charged less than two minutes later it reflects at 92%.  device lagging has also recently become an issue. I have a just the brightness option. what recommendations do you have which will enable me to address these problems?  please advise.

Solution: Regarding the power drain issue you should verify first if a third party app is causing this by starting your phone in Safe Mode.

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S III’ appears on the screen, release the Power key Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • ‘Safe mode’ will display in the bottom left corner of the screen. Release the Volume down key when you see ‘Safe Mode.’

Observe your phone battery meter and see if you still notice a considerable drop. if the issue does not occur anymore then chances are it is caused by an app. Find out what app is causing this and uninstall it.

If the issue still persists in Safe Mode then you should wipe the cache partition of your phone. This solution will also deal with the lagging issue you are experiencing.

  • Turn off the device.
  • Press and hold both Volume Up and Volume Down keys at the same time.
  • Press the Power key only until the phone vibrates once, then release only the Power key.
  • Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.
  • Press the Volume Down key to highlight wipe cache partition.
  • Press the Home or Power key to select.
  • Make sure Reboot System Now is highlighted and press the Home (or Power key to reboot.

If the problem still persists then back up you phone data and do a factory reset.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, ower key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

If at this point you are still experiencing the same problem then try using a new battery on your phone.

S2 Not Turning On

Problem: I charged my phone last night. This morning the blue light was on and blinking once a second.  I pressed the power on key and it would not respond. I have tried other batteries with no luck. Then I tried them with my charger plugged in – no luck. Then I tried them with the phone plugged into my computer – no luck. Also I notice it’s not going back into charging mode (red light on) with any of the battery juggling I’m doing. Also I don’t have the original USB computer/charge cable. Or at least I don’t know which of my cables is the right one. Somehow my phone must have recognized that I was looking at my Sprint store to get new phone, and it decided to go belly up on me. Please help. I’m desperate to retrieve my data, contacts, and photos of my grandchildren.

Solution: Have you tried charging your phone with a different USB cord? Try this first and see if it works. If your phone still does not turn on then take out the battery and microSD card then press and hold the power button for at least a minute. Reinsert the battery but leave the microSD out. Turn on your phone.

If the problem persists then attempt to wipe the cache partition of your phone.

  • Turn off the device.
  • Press and hold both Volume Up and Volume Down keys at the same time.
  • Press the Power key only until the phone vibrates once, then release only the Power key.
  • Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.
  • Press the Volume Down key to highlight wipe cache partition.
  • Press the Home or Power key to select.
  • Make sure Reboot System Now is highlighted and press the Home (or Power key to reboot.

If your phone still does not turn on then this may already be a hardware related problem. Bring your phone to an authorized service center and have it checked.

S2 No Power

Problem: Hi I was reading your webpage on how to repair Galaxy s2’s and thought I would try asking for your advice. I have an S2 which has had a new battery and charging port installed a couple of months ago and was working well however now the phone won’t turn on at all, totally blank screen and no sound, nowt! When I plug it into charger there’s still nothing however the batter does get slightly warm as it would as if it was charging normally. I have tried holding down the power, side buttons in various different ways as advised by other sites etc however nothing seems to kick it into gear! Any advice you have would be gratefully received. Kind regards

Solution: There’s a possibility that the battery may already be faulty. Try getting another battery and use it in your phone. If the problem still persists then this may already be caused by a faulty hardware. Have your phone checked at an authorized service center.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us at [email protected]. We read every email but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Samsung Galaxy S2 Problems, Errors, Glitches, Solutions and Troubleshooting Guides [Part 41]

Welcome to the 41st part in our series of troubleshooting articles dedicated to the Samsung Galaxy S2. It has been three months since the last part was published and since then we still receive quite a number of emails from our readers regarding this particular model.

Samsung Galaxy S2

Although this phone was released in April 2011, making it 4 years old, there are still a number of people using this phone today. Since the official support for this phone has already ended owners of this device who are facing issues with it come to us or any other online support sites for assistance.

In this latest installment of the series we will tackle some of the issues our readers have sent us concerning this phone. If you own a Galaxy S2 or any other Android device for that matter then feel free to send us an email at [email protected]. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do send us an email try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

If you would like to browse the previous parts in this series then check out this link.

Aside from sending us an email you may also reach us at our Facebook and Google+ social media accounts.

S2 Reboots Constantly

ProblemYou are a miracle. I have 2 s2s. They’ve been laying in what I call “the drawer of lost dreams” for well over a year now. I am on my dad’s account (at 39 so you know I’m poor). When he upgrades I get the leftovers. The 1st he gave me just stopped turning on, the second also s2, would show the Samsung screen twice then a white line followed by vibrations so long as it had a power source. I recently inherited his Mega but it was stolen within a month so I had to pick up a go phone. Every month I try the galaxies & the first is working again. It turns on and off all the time so I did your cache thing but it still seems to do it. I tried taking off the back of the newer one since it won’t go past the Samsung screen before it quits and vibrates but 1 screw is stuck so I’m afraid to do it to the other that now works but reboots eating all the battery. Should I reset to the factory settings or give opening it a shot? I’d prefer factory if you don’t think it’s the power button (why I tried opening the other). Both are out of warranty.

Solution: You should definitely start with a factory reset. This allows you to check if the issue is software related, and if it is will usually get resolved after performing this procedure. Make sure to back up any important data that you have stored in the phone before proceeding.

  • Turn off the device.
  • Press and hold both Volume Up and Volume Down keys at the same time.
  • Press the Power key only until the phone vibrates once, then release only the Power key.
  • Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.
  • Press the Volume Down key to highlight wipe data / factory reset.
  • Press the Power key to select.
  • Press the Volume Down key to highlight Yes – Delete all user data.
  • Press the Power key to select.
  • Press the Power key to reboot.

S2 Software Update Failed

Problem: my samsung galaxy s2 froze so i took the battery out and restarted it, like I usually do. When it started up it read,”Updating, please do not turn off” When it came to the lock screen it said safe mode. When it’s on safe mode I restart it again, because I read that it happens when something went wrong and you should restart it right away. once I restarted it a creepy screen came up with the green android guy in the back ground with his stomach open and a red triangle with a ! mark on it. It said to move up and down with the volume button and select with the power button. At first I selected “Reboot system” After a while it went back to the same creepy screen but also saying update failed. So i clicked reboot updates and directly after that it had the same background but with a code and below the code it said a whole bunch of stuff i didn’t understand but i could figure out that is still said something bout and update. after watching youtube help videos i took everything out of the phone and just left it there in case of a virus showing up. My friend had a samsung galaxy s2 that had little mini sort of heart attacks and her phone was completely unfixable and it also shocked her. Will that happen to mine, is it possible to fix. If not tell me what to do. Please and thank you

Solution: It’s likely that this issue is caused by an interrupted or corrupt update process. The best way to fix this issue is to connect your phone using a USB cord to a computer running on Kies. The Kies software will update your phone properly.

  • Start Samsung Kies, or if you have downloaded Samsung Kies, launch the installer and allow Kies to install on your system. If you are prompted to reboot the system, do so before proceeding.
  • Connect your device to your PC or laptop using the supplied USB cable.
  • Ensure that Kies recognizes your device by looking in the upper section of the left-bar navigation menu. Your device should be listed.
  • Once Kies recognizes the device you will see an update pop-up.
  • Click Update.
  • Read through the Caution pop-up and, if you agree, click to populate the I have read all of the above information checkbox.
  • Read the Allow saving of information statement and select Allow saving or Proceed without saving and then click Start upgrade.
  • Kies will begin downloading firmware upgrade components from Samsung servers. This will take a few minutes depending on the speed of your Internet connection.
  • After a few minutes, Kies will then begin transferring the firmware binary to the device. During the upgrade process, you will see the Android logo on your devices screen.
  • After a few more minutes, the firmware upgrade will be completed.
  • Click OK. You can now disconnect your device from the PC. Once the device has rebooted it will be ready to use.

S2 Stuck In Boot Loop

Problem: Good Morning. I own a Samsung Galaxy S2 for last three years. From yesterday I got a problem. My battery was drained and the phone got switched off. I recharged the battery and when tried to switch on the phone the Samsung Galaxy S2 logo Text came on and then the first picture of the start up and then it goes back to the Samsung S2 Logo text and keeps repeating. I can’t open the phone. Can you help me solve it or should I take it to a service center. Thank you

Solution: Try taking out the battery of your phone (and the microSD if you have one installed) then press and hold the power button for at least a minute. Reinsert the battery (leave the microSD out) then turn on your phone.

If your phone still does a boot loop then proceed with wiping the cache partition of your phone.

  • Turn off the device.
  • Press and hold both Volume Up and Volume Down keys at the same time.
  • Press the Power key only until the phone vibrates once, then release only the Power key.
  • Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.
  • Press the Volume Down key to highlight wipe cache partition.
  • Press the Home or Power key to select.
  • Make sure Reboot System Now is highlighted and press the Home (or Power key) to reboot.

If the issue persists then you will have to do a factory reset. Do this only if you have previously made a backup of your phone data.

  • Turn off the device.
  • Press and hold both Volume Up and Volume Down keys at the same time.
  • Press the Power key only until the phone vibrates once, then release only the Power key.
  • Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.
  • Press the Volume Down key to highlight wipe data / factory reset.
  • Press the Power key to select.
  • Press the Volume Down key to highlight Yes – Delete all user data.
  • Press the Power key to select.
  • Press the Power key to reboot.

S2 Battery Takes Long Time To Charge

Problem: hi, my galaxy s2 was fine until a few days ago when my batteries would stop charging in the external battery charger & would take even longer to charge on my phone or it would say high battery voltage & it got even worse when i would try to turn my phone on but it would either flicker at the 4g screen & turn off, or make it to the home screen & then flicker & turn off, or it would make it to the home screen not flicker but freeze then i would have to take out the battery (btw i got this phone off of ebay) can you plz help me

Solution: It looks like your phone battery may already be faulty. You should first try to replace your phone battery with a new one. Make sure to charge the new battery using the wall charger for at least 20 minutes before turning on your phone.

S2 Amazon App Issues

Problem: Hi there, had the S2 rooted a couple of months ago, meant to upgrade but haven’t yet, so it’s still the original January. Last week a little window saying “amazon shopping has stopped. Report /ok” started popping up, and then, less frequently, car mode started coming on and off. At times, between the two, make using the phone impossible or at least more difficult and extremely irritating with repeated interruptions which in some cases means repeating or restarting what I was doing from beginning. 1second or 2 before the Amazon window pops up the key board freezes, don’t know if an important detail, I tried ticking off the voice option which I found on line as possible solution for the car mode popping up with no effect. Is it something you’ve seen before, or can you think of a solution? Just to give you the idea of how  bad, in the time I’ve written this the Amazon thing popped up about a dozen times, the car mode came up “only”  twice. Hope you realise how bad it is, hope you can help, it’d save my life, surely my phone’s. By now 2 more car mode and 4 amazon…. Thanks for your time

Solution: For the Amazon app issue you should first try to clear the cache and data of the Amazon app.

  • From the Setting menu, touch Apps or Application Manager.
  • Verify the All tab is selected.
  • Find and touch the desired application.
  • Touch Clear Cache and Clear Data.

If you are still having a problem with the Amazon app then try uninstalling it then reinstall a fresh version from the Google Play Store.

Regarding the Car Mode enabling on its own you should make sure that it is unchecked from settings. Settings>Voice Input and Output>Text-to-speech settings> Uncheck driving mode.

You should also check if you set the car mode to automatically start whenever your phone connects to a Bluetooth device. Try to delete that Bluetooth device from your phone and see if car mode still starts on its own.

S2 Does Not Turn On

Problem: Hello, Can you help please? My S2 started to have a Force Close Loop with what appeared to be all of my apps. I managed to hold the power button down and shut it down. But now it won’t start at all. I have removed the battery several times including taking it out for several hours. I have tried to start it without the battery and plugged into a power cable – nothing. I have tried several different power adaptors – nothing. I can’t get it to start in any way including download or recovery mode?? Hopefully you know a solution?

Solution: Try using a new battery on your phone and see if it turns on. Make sure to connect the wall charger for at least 20 minutes before turning on your phone.

S2 Freezes When Entering Messaging App

Problem: Hello! I sure hope you can help me. I’m. dying not being able to text. I have samsung galaxy S2. It freezes and screen goes black as soon as I enter messaging. I do know my device is low on memory storage. And I cant update apps or download a new app. I hope this is enough info. Thank you in advance!!!

Solution: Try clearing the cache and data of your phone messaging app. This will likely resolve the freezing issue.

  • From the Setting menu, touch Apps or Application Manager.
  • Verify the All tab is selected.
  • Find and touch the Messaging application.
  • Touch Clear Cache and Clear Data.

Regarding the low storage space of your phone you can try wiping the cache partition of your phone to reclaim storage space.

  • Turn off the device.
  • Press and hold both Volume Up and Volume Down keys at the same time.
  • Press the Power key only until the phone vibrates once, then release only the Power key.
  • Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.
  • Press the Volume Down key to highlight wipe cache partition.
  • Press the Home or Power key to select.
  • Make sure Reboot System Now is highlighted and press the Home (or Power key) to reboot.

S2 Keeps On Freezing

Problem: I need help, my phone keeps freezing up and acting crazy. I’ve tried rebooting which works for a few minutes then back to the same problems. I’ve only had this phone for 1 month and already thinking of getting a different phone. Can you please help me with solid advice, thank you!

Solution: The best way to deal with this type of issue is to perform a factory reset. Make sure to back up your phone data before proceeding.

  • Turn off the device.
  • Press and hold both Volume Up and Volume Down keys at the same time.
  • Press the Power key only until the phone vibrates once, then release only the Power key.
  • Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.
  • Press the Volume Down key to highlight wipe data / factory reset.
  • Press the Power key to select.
  • Press the Volume Down key to highlight Yes – Delete all user data.
  • Press the Power key to select.
  • Press the Power key to reboot.

S2 Can’t Access Facebook

Problem: Hi, Up until yesterday my partner had no problems getting on to Facebook. Today his phone is fine and Internet access is fine too. But when he tries to get into Facebook he just gets a blank screen. His Facebook is fine on his laptop. Please can you help? I look forward to you SPEEDY response.

Solution: Try clearing the cache and data of the Facebook app.

  • From the Setting menu, touch Apps or Application Manager.
  • Verify the All tab is selected.
  • Find and touch the Facebook application.
  • Touch Clear Cache and Clear Data.

If the issue persists then uninstall the Facebook app and get a fresh version from the Google Play Store.

S2 Touch Display Not Working

Problem: Hello, I have a problem with my samsung s2. The display works incredibly, but the touch does not work at all. The screen shows everything but when I touch it there is no response. So I wanted to know what actually the problem might be?

Solution: This might already be a digitizer problem. This piece of component is responsible for the touch functionality of your phone.

Try performing a factory reset first to rule out any software related issues that may be causing this problem. Back up your phone data before proceeding.

  • Turn off the device.
  • Press and hold both Volume Up and Volume Down keys at the same time.
  • Press the Power key only until the phone vibrates once, then release only the Power key.
  • Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.
  • Press the Volume Down key to highlight wipe data / factory reset.
  • Press the Power key to select.
  • Press the Volume Down key to highlight Yes – Delete all user data.
  • Press the Power key to select.
  • Press the Power key to reboot.

If the issue still persists then your phone’s digitizer may already be defective. Bring your phone to an authorized service center and have it checked.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us at [email protected]. We read every email but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Samsung Galaxy S2 Problems, Errors, Glitches, Questions and Solutions [Part 34]

Welcome to the 34th part in our series of troubleshooting articles dedicated to the Samsung Galaxy S2. Although this model is quite dated, having been released last 2011, there are still a lot of people using it. Remember, this was once a flagship model and while it has already been 3 years since it was released it can still compete with some of the latest low to mid-range Android models out in the market today.

galaxy s2

In this latest installment of the series we will tackle some of the latest emails sent to us by our readers regarding this particular device. Some issues are minor in nature that a simple reboot will suffice while others require a couple of troubleshooting steps to be performed.

If you own a Galaxy Note 2 or any other Android device for that matter then feel free to send us an email at [email protected]. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do send us an email ty to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

If you would like to browse the previous parts in this series then check out this link.

Aside from sending us an email you may also reach us at our Facebook and Google+ social media accounts.

S2 Freezes When Playing Music Over Bluetooth

Problem: My phone works fine other than occassional freezes and self restarts. When i use my new wireless bluetooth headset Since to play newer tracks the songs stop mid play and the phone locks up and shuts down. What can I do to fix this? Geek quad was no help. I factory reset the phone I think its software incompatiblity so I was going to return the bluetooth.

Solution: If the factory reset that you performed failed to resolve the issue then there may be some compatibility issues between your phone and the Bluetooth headset.

Have you tried checking if your phone is using the latest software update? These updates come with improvements and bug fixes that may help resolve this issue.

If you have access to another smartphone then you should also try to pair it with your Bluetooth headset to check if it works properly. If the problem still occurs then its probably a headset issue.

S2 Microphone Issue After Update

Problem: Hi, I have recently updated Samsung s2 firm version to 4.1 from then I’m facing problem with mic. When i make calls the counter person, he is not able to hear my voice. its working fine when i allow a speaker. I’m thinking that because of software update the mic is not responding correctly.

1. I’m able to speak calls by turning on speaker that means my mic is working fine

2. I visited store they replaced new mic and tested but same problem continued. after some analysis they said mic is not responding correctly. Please give solution how to resolve this issue.

Solution: There is a possibility that this is just a software issue. When a phone undergoes a software update issues sometimes occur right after. This is usually caused by the data of the old software version that’s not completely removed. This causes a conflict with the new software version in your phone. To get rid of this old data you should perform a factory reset. Make sure to backup your data before proceeding.

  • Turn the phone off.

  • With the phone still off, hold down the Power, Volume Up and Menu buttons at the same time for about 10 seconds. Release them when you see the green android logo. This’ll get you into the unlock/reset menu.

  • Scroll down and select ‘Wipe Data/Factory Reset’. You can use the volume buttons to scroll up/down and the power button to confirm selections.

  • Select ‘Yes – Delete All User Data’.

  • Select ‘Reboot System Now’. The phone then reboots to factory settings.

The issue should be gone by now.

If the problem still exists then your other option is to try to revert back to the previous version to check if this is indeed a software issue. You can check the popular Android forums for instructions on how to flash the old firmware into your phone.

One other option is to bring your phone to an authorized service center as this may already be a hardware related problem that concerns the board.

S2 Can’t Hear Caller

Problem: Hi, I got a problem with Samsung Galaxy S2 when I talk to people over the phone I cannot hear them loudly even with earphone can you please help me. Thank You.

Solution: This might just be caused by a temporary glitch in the software. Try rebooting your phone first.

  • Turn off your phone.

  • Take out the battery.

  • Press and hold the power button for at least 3 minutes

  • Reinsert the battery.

  • Turn on your phone.

Try checking if the issue still exists.

If the problem still persists then the next thing you should check is if whether an app installed in your phone is causing this. To do this you should start your phone in Safe Mode.

  • Turn off the Galaxy Note 2 by pressing the Power button (positioned in the right edge of the device). Tap Power Off from the choices that will appear followed by OK.

  • Once the device successfully shuts down, press the Power button again, but this time, keep your finger pressed on it together with the Volume Down button.

  • Let go of the Power button when you see the Samsung Galaxy Note II logo but do not let go of the Volume Down key yet.

  • After that, you will see a status message telling you that your Galaxy Note 2 is now in Safe Mode. Let go of the Volume Down key and tap the OK button.

In Safe Mode try placing a call. If you can hear the person on th other end then there is a possibility that an app is causing this problem. Find out what that app is and uninstall it.

If the issue still persists then the final troubleshooting step you can do to eliminate any software related problems is a factory reset. Make sure to backup your data first before proceeding.

  • Turn the phone off.

  • With the phone still off, hold down the Power, Volume Up and Menu buttons at the same time for about 10 seconds. Release them when you see the green android logo. This’ll get you into the unlock/reset menu.

  • Scroll down and select ‘Wipe Data/Factory Reset’. You can use the volume buttons to scroll up/down and the power button to confirm selections.

  • Select ‘Yes – Delete All User Data’.

  • Select ‘Reboot System Now’. The phone then reboots to factory settings.

If the issue still persists at this point then this may already be hardware related. You should bring your phone to an authorized service center for checking.

S2 Unfortunately Stopped Error Message

Problem: My samsung hasn’t been working correctly so i got a new phone. I want to receive some old pictures off of my samsung though, and every time i finally get it turned on it pops up messages saying ‘unfortunately ________ has stopped working’ and it pops these up one right after another. I can’t get to the regular screen. Help?

Solution: In most cases this issue is caused by some corrupt temporary data that is in your phone. You should wipe its cache partition to resolve the issue. This procedure does not delete your personal data.

  • Turn off the device.

  • Press and hold both Volume Up and Volume Down keys at the same time.

  • Press the Power key only until the phone vibrates once, then release only the Power key.

  • Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.

  • Press the Volume Down key to highlight wipe cache partition.

  • Press the Home(GB only) or Power(ICS only) key to select.

  • Make sure Reboot System Now is highlighted and press the Home (or Powerkey to reboot.

Another way to get the old photos from your phone is to connect it to a computer running no the latest Kies software. This allows you to backup not only your photos but other personal data as well.

S2 Won’t Turn On

Problem: Hi Droidguy, my samsung galaxy s2 wont turn on when i press the power button i only see the sign (samsung) and it goes black and then again samsung sign comes up but it does not further than that. When I am trying to go into safe mode warning triangle comes up and when I accept that the downloading icon appears which stays there forever. Please help me with this. I will really appreciate your help!!

Solution: To resolve this issue you should first try to clear the RAM of your phone of any temporary data as this may be the cause of the problem.

  • Turn off your phone.

  • Take out the battery.

  • Press and hold the power button for at least 3 minutes

  • Reinsert the battery.

  • Turn on your phone.

If your phone does not turn on normally then try connecting it to its wall charger then turn it on. If it does turn on then you may have a faulty battery. Try replacing it with a new one and see if that does the trick.

If the issue still persists then you may have a bricked phone. You should wipe your phone cache partition in this case.

  • Turn off the device.

  • Press and hold both Volume Up and Volume Down keys at the same time.

  • Press the Power key only until the phone vibrates once, then release only the Power key.

  • Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.

  • Press the Volume Down key to highlight wipe cache partition.

  • Press the Home(GB only) or Power(ICS only) key to select.

  • Make sure Reboot System Now is highlighted and press the Home (or Powerkey to reboot.

Try turning on your phone. If it still does not turn on then you may have to flash its original firmware back. Take note that this will delete all of your personal data stored in your device. You will need a copy of the original firmware of your phone and a software called Odin to perform this procedure. Check out the popular android forums online for instructions on how to do this.

S2 Does Not Turn On

Problem: Hello, I seem to be having problems with my S2. I cannot turn it on at all. I plugged it in the charger and the led blinks but the screen doesn’t do anything. I once saw the charging battery symbol flash on the screen while pressing the home button but I’m not sure if these two are connected. I tried the recovery mode and nothing. How long am I supposed to hold down the volume buttons, and how long for the power button also? If theres any way you can help me that would be great. I do appreciate it. Thank you for your help and your time. Best regards

Solution: Your phone may have a faulty battery. Try changing it with a new one first and see if it works.

If the issue persists let your phone charge using the wall charger for 30 minutes.

Attempt to wipe the cache partition of your phone to clear out any corrupt data that may be causing this problem.

  • Turn off the device.

  • Press and hold both Volume Up and Volume Down keys at the same time.

  • Press the Power key only until the phone vibrates once, then release only the Power key.

  • Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.

  • Press the Volume Down key to highlight wipe cache partition.

  • Press the Home(GB only) or Power(ICS only) key to select.

  • Make sure Reboot System Now is highlighted and press the Home (or Powerkey to reboot.

S2 Intermittent Charging Issue

Problem: Hi there, I’ve been having trouble with my S2 where it does not charge properly. It will start charging and then go back and forth from charging to not charging. It also turns it self on when I have turned it off while it is plugged in. I have bought new batteries and chargers for it but nothing has helped. The only way I can currently charge it is by using a separate battery charger which then means I cannot use my phone. Is there any solution to this problem?

Solution: You should first check if this issue is caused by the USB cord of your charger. In most cases this usually gets damaged easily causing the intermittent charging issue. Try using another USB cord.

You should also check if there is any dirt present in your phone charging port and the USB cord. If you spot any then clean it using a toothpick or a cotton dipped in alcohol. Make sure to turn off your phone before cleaning it.

If the issue persists then this might be caused by a hardware problem of the phone itself. You should have your phone checked at an authorized service center.

S2 Randomly Switches Off

Problem: Hi im having a problem with my s2 it keeps switching its self off all the time, its been doing it on and off for about a week now. Ive not loaded any new applications on it and ive run a virus scan but found nothing wrong..can you help please.

Solution: You should first check if an app you installed is causing this problem by running you phone in Safe Mode. In this mode only the default apps are loaded while those apps you installed from the Google Play Store.

  • Turn off the Galaxy Note 2 by pressing the Power button (positioned in the right edge of the device). Tap Power Off from the choices that will appear followed by OK.

  • Once the device successfully shuts down, press the Power button again, but this time, keep your finger pressed on it together with the Volume Down button.

  • Let go of the Power button when you see the Samsung Galaxy Note II logo but do not let go of the Volume Down key yet.

  • After that, you will see a status message telling you that your Galaxy Note 2 is now in Safe Mode. Let go of the Volume Down key and tap the OK button.

If the issue disappears then there is a big possibility it may have been caused by an app. Find out what that app is and uninstall it.

There’s also the possibility that this may be caused by a faulty battery. Try replacing it with a new one.

One last troubleshooting step you can do to eliminate any software related causes is a factory reset. Make sure to backup your data before proceeding.

  • Turn the phone off.

  • With the phone still off, hold down the Power, Volume Up and Menu buttons at the same time for about 10 seconds. Release them when you see the green android logo. This’ll get you into the unlock/reset menu.

  • Scroll down and select ‘Wipe Data/Factory Reset’. You can use the volume buttons to scroll up/down and the power button to confirm selections.

  • Select ‘Yes – Delete All User Data’.

  • Select ‘Reboot System Now’. The phone then reboots to factory settings.

If the issue persists then this may already be a hardware related problem. You will have to bring your phone to an authorized service center for checking.

S2 Not Connecting To Wi-Fi

Problem: When I try to connect my Galaxy S2 to my wi fi the message “connection terminated poor connection” is displayed. Both the laptops and the kindle show an excellent connection strength. If I have to get another phone (I’m looking at an S3) would my present sim card go straight into the new one with no problems. Many thanks,

Solution: You might want to try deleting the Wi-Fi network from your phone then adding it again as this usually resolves the issue.

To remove the Wi-Fi connection

  • From any Home screen, tap the Menu key.

  • Tap Settings.

  • Tap Wi-Fi.

  • If necessary, tap Wi-Fi Switch to turn on Wi-Fi. Switch moves right and turns green.

  • Touch and hold on the Wi-Fi network you want to delete.

  • Tap Forget network.

To scan and connect to the Wi-Fi network

  • From any Home screen, tap the Menu key.

  • Tap Settings.

  • Tap Wi-Fi.

  • If necessary, tap Wi-Fi Switch to turn on Wi-Fi. Switch moves right and turns green.

  • Tap Scan.

  • Tap the network you want to connect to.

  • If security is enabled, enter the password.

  • Tap Connect.

Regarding the SIM size the S2 uses a mini SIM while the S3 uses a micro SIM. The present SIM you are using won’t fit in the S3. You will have to cut your SIM or have it replaced.

S2 Gift Box Icon Appears On Screen

Problem: Hi , this morning when I woke up there was a gift box (present) icon on my.home screen and I don’t know where it’s come from. It’s stripey with a bow on it and a question mark on the front. Needless to say I haven’t pressed it. I’ve tried to long hold it and no options come up. When I scroll through my home screens it stays in the same place. It won’t go away! Turned phone off for a bit and when I turn it back on it’s gone but pops back up after a couple of mins. Done virus scans and nothing. Where had it come from and how do I get rid of it?!

Solution: There’s a big possibility that this is caused by an app installed in your phone. To verify this you need to start your phone in Safe Mode.

  • Turn off the Galaxy Note 2 by pressing the Power button (positioned in the right edge of the device). Tap Power Off from the choices that will appear followed by OK.

  • Once the device successfully shuts down, press the Power button again, but this time, keep your finger pressed on it together with the Volume Down button.

  • Let go of the Power button when you see the Samsung Galaxy Note II logo but do not let go of the Volume Down key yet.

  • After that, you will see a status message telling you that your Galaxy Note 2 is now in Safe Mode. Let go of the Volume Down key and tap the OK button.

If the issue does not occur in this mode then it is caused by an app. Some of the top suspects include launchers and free apps. Try to uninstall ny third party app in your phone on at a time until you find the one causing this.

S2 Can’t Delete Icons

Problem: My wife has a Galaxy S2, Model SGH-T989. It is running Android version 4.1.2. It has a 32 GB SD card. It is a T-Mobile incarnation of the phone. She is having issues, and I’ve been tasked with trying to sort things out. She has icons that she can’t get rid of. They are grayed out, with a small square, containing the letters SD, in the bottom right hand corner of the icon. An app name is under the icon. If one taps the icon, one gets an “Application Not Installed’ message, which is probably correct, since the SD card had problems and had to be re-formatted a while back. However, she cannot get rid of the icon. If one presses and holds the icon, the Home screen comes up with the little trash can at the top, and one can drag the icon to the trash can. However, even though it has been dropped onto the trash can icon, the original icon is not deleted. How can I delete these orphan icons?

Solution: In most cases long pressing the icon and dragging it to the trash can will delete it however in this case it does not appear to work. You can install some of the popular apps found at the Google Play Store that is made to get rid of these orphan icons.

You can also perform a factory reset on your phone. This however will delete everything in your phone and bring it back to its original condition. Make sure to backup your data first before proceeding.

  • Turn the phone off.

  • With the phone still off, hold down the Power, Volume Up and Menu buttons at the same time for about 10 seconds. Release them when you see the green android logo. This’ll get you into the unlock/reset menu.

  • Scroll down and select ‘Wipe Data/Factory Reset’. You can use the volume buttons to scroll up/down and the power button to confirm selections.

  • Select ‘Yes – Delete All User Data’.

  • Select ‘Reboot System Now’. The phone then reboots to factory settings.

S2 Unresponsive After Factory Reset

Problem: I HAVE JUST DONE A FACTORY RESET ON MY SAMSUNG GALAXY S11 and now I cannot do anything with it. It does not turn on, I cannot get it into download mode. Any suggestions welcome please.

Solution: There might be an issue with your phone battery. Try to charge it using the wall charger for at least 30 minutes then turn on your phone. If there is still no response then try to replace the battery with a new one.

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