Archives for

random restart issue

Galaxy S6 can’t download apps, install updates, or open apps when wifi is on, other issues

Our final #GalaxyS6 post for the week is here. To make it worth your while, we’re bringing you 12 different S6 issues here and their solutions. We will resume posting more S6 issues next week so keep watching for them.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1:  Galaxy S6 edge crashes everytime a video plays

Hi guys. I have Samsung S6 edge plus since November 2015. I’m facing a new problem with it, which is each time I open a video via YouTube, Facebook, Instagram or even a saved video inside it, my phone restart itself automatically.

I tried many solutions like factory reset, cache wipe, and tried to open a video through safe mode but the phone turned off immediately. I also sent it to Samsung agencies in my country Jordan. they installed a new software on it but the problem still remains! I tried a third party specialist but had no luck. i need to know what’s wrong with my phone! I’m desperate. Can you please give me a solution? — Khadeeja

Solution: Hi Khadeeja. There are only two possibilities that we can think as the reason why this is happening. The first one may be due to a third party app and in order to check that, you want to restart the phone to safe mode. Here’s how:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Safe mode blocks third party apps and services from running so if your phone will be able to play a video normally, that’s proof that our suspicion is true. You won’t be able to load YouTube, Facebook, and Instagram apps unless they’re part of the pre-installed apps so you want to just play a video saved in the Gallery or somewhere in the phone.

We understand that you already tried to factory reset the phone before contacting us but if you did it without checking how video works right after, you may have simply re-installed the problematic app. If the problem continues even when your device is in safe mode, do another round of factory reset, and observe the phone while playing videos afterwards. Make sure not to reinstall anything before doing the test.

If the issue persists, then the second possibility is most probably true — that there’s an unknown software or hardware glitch behind the trouble. Unfortunately, there’s really no way to know for sure where this glitch may lie so you’ll be better off with a replacement phone. Don’t send the phone and have it simply repaired. No technician will be able to determine its cause at all so you want to opt for a replacement instead.

Problem 2: Galaxy S6 edge processor not working

I purchased the S6 edge last year 3 October 2105 in Dubai. The phone worked well then the CPU just died. I took the cellphone to Samsung South Africa in Cape Town and they told me that they cannot fix it because I did not buy it in South Africa and the guarantee is only for that country. Sad to say in the technological world they cannot carry an international guarantee. They also told me that the CPU cannot be repaired. I must throw the phone away. That’s an expensive device and that was the answer I got from customer service at Samsung South Africa Cape Town. Sad. — Pardu6

Solution: Hi Pardu6. We don’t know how you were able to determine that the device’s processor has died but, sadly, yes, it cannot be repaired. It will take an entire motherboard replacement to give you a running phone again. And motherboard replacement is an impractical choice for a smartphone repair because it will cost almost as a new phone. And there’s no guarantee that the device will work normally again following a motherboard replacement. So, unfortunate it may be, you really don’t have much choice in this situation but to simply throw the device away, or replace it.

Problem 3: Galaxy S6 edge sound is very low during calls

I am on my third S6 edge plus since December of 2015. The same issue keeps happening. What happens is, when I make a call, the other person cannot hear me and sounds like I’m talking into a paper bag. The whole time I can hear them just fine. We’ve tried replacing the SIM card, didn’t help. Have tried resetting factory settings, didn’t help. Safe mode, didn’t help. No screen protector or cover, didn’t help. Using HD calling and WiFi calling, didn’t help. None of them have been submerged or any water damage. They are going to allow me to get a different phone entirely. Just wondering if you’ve had anyone else report this issue and had an answer? — Megan

Solution: Hi Megan. If the same problem keeps happening on at least 3 phones on the same network, we don’t think it’s a device issue at all. This must be network-related. It can be that the Galaxy S6 phone model is not properly coded to work with the network’s voice calling system, or that all Galaxy S6 phones are simply incompatible with your current network. Try getting an entirely different phone model like a Galaxy S7 or S8 (or get an older Galaxy S5) to see if the same issue occurs. We’ve heard of this issue in some other phones before but they’re random and happens on all sorts of devices, including non-Android ones.

Keep in mind though that most voice call-related issues are network-related so please work with your carrier to solve the issue.

Problem 4: Galaxy S6 won’t turn off

When I woke up this morning I took my phone off of the charger and started to attempt to use it. I could slide the home screen either which way but when I pressed on an icon for anything, nothing would happen. When I held the power button down to restart the phone options to restart or turn off, the phone popped up but when I chose an option the home screen would appear and nothing else would happen. I can’t make any calls, any text messages, open any app or function for the phone, turn it off or restart it. I can open any of the windows, settings, nothing. What do I do? — Noah

Solution: Hi Noah. You can either try to soft reset the device, or wait until the battery is drained and the device turns off. Only then can you try other follow up troubleshooting like wiping the cache partition, observe it in safe mode, or factory reset.

To soft reset your S6, kindly do the following:

  1. Press and hold the Power and Volume down buttons for 12 seconds.
  2. Use the Volume down button to scroll to the Power Down option.
  3. Press the Home key to select.

Problem 5: Galaxy S6 keeps getting a notification of an incoming SMS but can’t open it

My phone won’t show me my messages from a certain person. Only that person and they texted me a lot of times but I still can’t see it. Now no matter what I do it seems it’ll never leave. My phone keeps saying that I have a message, it won’t leave my notification bar, and the message app has a one on it. But when I click on the message it takes me to the new message page, and I can’t delete the message because there isn’t in there to delete. I’ve done what many pages have told me to do. I’ve forced stopped the messaging app, turned it off and on, but my Samsung Galaxy S6 edge does not have the All button to clear data in settings. I don’t know what to do. Please help me! — Robersonstarks

Solution: Hi Robersonstarks. The simplest fix for this issue is most probably by clearing the data off the messaging app. If your phone is running Android Marshmallow or Nougat, here are the steps on how to do that:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data button for the application. Tap it.

If clearing the app’s data won’t work, do a factory reset by following the steps below:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy S6 Edge.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem 6: Galaxy S6 stuck in boot loop

  • Bootloop
  • Can’t enter recovery mode, sometimes it can if battery charge is below 10%
  • Had done clear cache and factory reset in Recovey mode
  • Can revert to stock firmware, however an update image shows its stuck at 32% and after that phone enters bootloop
  • Problem started after my girlfriend installed an app about editing pictures
  • Had rooted phone using Kingroot before

Please help… I already followed all tutorials available online on how to fix bootloop but none worked. — Excalibur

Solution: Hi Excalibur. Try flashing the bootloader and see what happens from there. If that won’t fix the issue, nothing will.

Problem 7: Galaxy S6 can’t download apps, install updates, or open apps when wifi is on

Hi there! Love my Androids and recently moved from a Galaxy S4 to the S6. So far, I am happy with the phone, except for one thing: I cannot seem to download apps/install updates/do anything when connected to a strong wifi signal.

The phone indicates that the phone is connected fine (and it’s the same wifi I’ve used for years on the old phone without an issue). Yet, if I try to send an email, download an app, I must turn OFF wifi in order for the action to be completed. Help! — Linda

Solution: Hi Linda. There may be a software glitch causing the problem. We suggest that you do two things. One is to wipe the cache partition to force the phone to build a new system cache, and two, to factory reset if the first one won’t work.

Here are the steps on how to wipe the cache partition:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Refer to the steps above on how to factory reset your S6.

Problem 8: Galaxy S6 can’t receive SMS from some contacts

I used to own a Samsung S3. I loved it but then I noticed I wasn’t receiving texts from certain people. I thought it was because the phone was old. I got an iPhone 5 and no more issues with receiving texts, BUT I hated the phone. I gave it to my younger son and bought a Samsung S6. Guess what, I don’t receive texts again, specifically not from O2 or Vodafone users. I’m with Three by the way. They receive my texts but I don’t get theirs unless they’re very short. So the problem is intermittent but I think I’ve narrowed it down to being in part due to length of text and in part specific network providers. This issue has caused me no end of problems. I’ve almost lost friends over it. People think I’m ignoring them! I’ve had a new SIM card and umpteen conversations with Three. Can you help? The interesting thing is it’s happened with two different Samsung phones but not the iPhone I had in between (same number throughout). Can you help? — Hilary

Solution: Hi Hilary. This kind is issue is best addressed by your carrier than by third party support teams like us. The most that we tell you is to try basic device troubleshooting such:

  1. clear the cache and data of messaging app
  2. wipe the cache partition
  3. using another messaging app
  4. perform a factory reset

Other than these, the rest of the support should come from your carrier’s technical support team. They should be able to help you check if there are blocks in place causing the problem, or if there are other issues on their end.

Problem 9: Galaxy S6 Bluetooth keeps disconnecting

I recently received a FitBit Blaze for my birthday and have struggled to get it paired with my Samsung Galaxy S6. During the setup, I lost Bluetooth connectivity and had to complete the setup through my laptop. Since that point, I have been able to pair my device a couple times, but the Bluetooth on my phone repeatedly shuts off. I am only able to turn it on after restarting my phone, and even then, it shuts back off after a few minutes. — Kat

Solution: Hi Kat. Bluetooth functionality is often one of the most reliable connection in a Galaxy phone so there must be a bug causing it to not work properly. Try wiping the cache partition first. If that won’t work, head over to Settings>Apps and delete the Bluetooth app’s cache and data (complete steps provided above). If the problem remains after that, create a back up of your data and factory reset the device. That should take care of the problem.

Problem 10: Galaxy S6 can’t make calls or send and receive SMS

Hello. On Friday my phone random stopped working. I have called AT&T and Samsung, the Samsung repair store and Best buy. Samsung says I have to bring my phone to them in Texas to have them look at it but that is impossible.

So I have been searching for a long time for help. The phone shows Data, and Bars, but will not make or receive calls, will not send or receive texts, and will connect to data. After troubleshooting with AT&T I no longer so have any network connection. Any advice would be helpful, I have been on your site for a while and tried several other tips you gave others, but nothing helps. — Amy

Solution: Hi Amy. If you’ve around our website for some time, you’ll notice that most of the time, our solutions are all software related. A lot of times we recommend that users simply do a factory reset if all else fails. That’s because there’s only so much that you can do in an Android device. Factory reset is the most drastic solution that we often suggest, especially if we think that the problem is due to a software bug. Yours may be due to a software issue as well. If you haven’t tried our usual dose of troubleshooting like the ones we mention above, send the phone to Samsung so the hardware can be checked. Anything that cannot be fixed by factory reset must be caused by bad hardware, or a very serious coding problem. Either way, you either have to send the phone in for repair or replacement.

Problem 11: Galaxy S6 sync not working properly

Initially, I thought I had a problem with the syncing of my Google mailboxes. Mails were not dropping on the phone. I kept having to refresh the mailbox manually before mails will drop. I followed your directions and wiped the cache, issue persisted. I then noticed that the issue was not with my mailbox alone. Tweets don’t drop, Skype pings are very irregular and same with Whatsapp. Sometimes I see no internet notice in my Skype thread page while fully connected to wifi. The issue is same either on my work wifi or at home. Same with my mobile data. Please help! I am very frustrated. — Kelden20

Solution: Hi Kelden20. This issue may stem from a master sync issue. If the Sync button in the status has always been on throughout this time, do a factory reset to fix the problem. Also, make sure that your operating system is fully updated to minimize possible bugs that can lead to problems.

If you have lots of third party apps, it may also pay if you observe how sync works in your phone by booting it to safe mode. Let the phone run in safe mode for at least 2 full days so you’ll notice any difference. If sync works properly while safe mode is on, one of the apps must be to blame.

Keep in mind that third party apps you’re having problems with like Skype, Twitter, or Whatsapp will not work at all when safe mode is enabled so you’ll not receive any notifications for them.

Problem 12: Galaxy S6 keeps restarting on its own due to bad battery

So I’ve dropped my phone numerous times and it finally cracked. There have been no problems until recently. All of a sudden my S6 freezes in the middle of using it and restarts. Sometimes when I turn it back on the battery percentage has decreased a large amount and most of the time the percentage is 0. For example it could be at 80% battery life but then it restarts and when it turns back on its at 0%.

Also, I’ve noticed that everytime before it turns off, the cell signal bar loses all connection. That’s how I know it’s going to restart. I’m not sure what’s going on I can’t seem to find anyone else with the same problem online. I’m pretty sure it’s a bad battery but I’m going to try to back up and reset the S6 before I go out and replace the battery. Note that I’ve also tried clearing the partition cashe and removing the sim card, nothing worked. — Ethan

Solution: Hi Ethan. If the phone’s battery no longer holds enough charge to keep the phone stay long enough to back up your files, there’s nothing much that you can do. Battery malfunction is considered hardware failure and there’s no software trick that can fix it except battery replacement.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 randomly restarting on its own, plus more issues

S6 Edge restart

Welcome to another #GalaxyS6 series post! The issues discussed below are gathered from email sent to us by some members of the TheDroidGuy community. If you are new to out site, don’t forget to visit other Galaxy S6 posts we published before.

  1. Galaxy S6 Edge cannot enable some apps
  2. Galaxy S6 Edge freezing, random restarts, apps not working issues
  3. Galaxy S6 screen not working
  4. Verizon Galaxy S6 won’t send text message when used on AT&T network
  5. Galaxy S6 randomly restarting on its own
  6. Galaxy S6 texting problem after Marshmallow update
  7. Galaxy S6 getting Google Play Store and internet pop ups

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy S6 Edge cannot enable some apps

Hello and thank you for a great and useful website! I have a weird issue in my Galaxy S6 Edge. I’ve had my phone only for a couple of months.

Certain applications needs to be allowed access / enabled to function properly.

I have for example the application Texpand that needs enabled to be able to work. So I go to ACCESSIBILITY –> down to SERVICES –> and then I tap on Texpand. I click on the button in the right corner to enable it and a window pops up asking to either enable it or cancel. So far so good.

But when I click the “enable” button nothing happens. It’s totally unresponsive. The “cancel” button works fine but there’s nothing I can do about the “enable” button.

So, now I have a bunch of applications that I can’t use, because I can’t enable them. I make you a list of these applications just in case it’s important:

  • SafeInCloud Auto-fill
  • Native Clipboard
  • MacroDroid
  • Greenify
  • Texpand
  • TalkBack
  • Switch Access

I would be very grateful if you would have a solution to this strange problem. I have no clue why it started happening. Thank you! 🙂

I don’t have Facebook (yes, we are a few existing ones still on earth) so I can’t like your page to get priority. — Mika

Solution: Hi Mika. Enabling apps is supposed to be straightforward. There must be a glitch or changed system setting that prevents said apps above to fail to initialize. To fix it, make sure that you try to clear their cache and data first. Here’s how to do it:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Choose the name of the app by tapping it.
  • From there, you will see the Clear Cache and Clear Data buttons.

Tapping the Clear data button is the virtual equivalent of installing an app. Clear Cache clears out the temporary files of an app that are possibly causing its erratic behavior. It is very safe to do since it retains your app settings. If this procedure won’t change anything though, we recommend that you do a factory reset. This will ensure that all app and operating system settings are restored to default. If you changed some settings before that resulted to this problem now, or if a firmware glitch is behind the trouble, performing a factory reset should be an effective solution. Simply follow these steps:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Factory reset will wipe the phone’s internal storage. Be sure to create a backup of your personal data like photos, videos, contacts, etc., before proceeding.

Problem #2: Galaxy S6 Edge freezing, random restarts, apps not working issues

Good day. I have Samsung Galaxy S6 Edge and has a lot of problems:

  1. Unfortunately application has stopped. Like Google Play, YouTube, Facebook Messenger, mostly all the installed apps even settings keyboard.

whatever you open is always closed..

  1. Freeze
  2. Restarting randomly
  3. Shutdown randomly

Is a brand new phone just bought it from ebay from USA. From the beginning i received just turn on after a few minute was restarting. We do all the possible solutions like hard reset and re-flash. But still the same problem. Any other options to fix it. It so difficult to send back to the seller. I live in the island. Please give me some opinion or advice in order to fix the problem. — Allan

Solution: Hi Allan. Do these problems show themselves right after setting up the phone for the first time? If yes, then you most probably have gotten a bad phone in the first place. The best option in this case is to ask for replacement. However, if the problems started appearing after some time and after installing your current apps, then the reason for all them may be due to a bad app. Boot the phone in safe mode for 24 hours and observe how the phone behaves. While safe mode is on, all third party apps will be prevented from running. If one of them is the culprit, the issue should fail to occur. If that happens, start uninstalling apps until the issue is gone. Here are the steps on how to boot your S6 in safe mode:

  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Should the problems return even when safe mode is on, make sure that you do a factory reset.

Problem #3: Galaxy S6 screen not working

About a week and a half ago, i carried out a major software update, and all was good. That night we had a massive lightning storm, and my phone was charging for a while before i removed it from the charger. i noticed later when it was back on charge that the screen was flashing — like lightning flashes. Since then, it has flashed when the power is almost full, almost empty and when near the plug point it was charging on that night. it does not flash as badly when charging at another station.

I have cleared the cache etc, but today the screen has gone totally blank, i can hear it starting up, and can hear messages coming through, but restarting does not help power up the screen.

Please let me know if you have any thoughts. I have a screen repair left under warranty, but don’t want to spend a fortune on repairs. Thank you for your time. — Chantal

Solution: Hi Chantal. If the phone makes a tone or vibrates when you restart it but the screen remains black, that’s a clear sign that the screen has totally failed at this time. Such issue cannot be resolved by doing software changes or software solutions. Be sure to have the phone checked for a possible repair.

Problem #4: Verizon Galaxy S6 won’t send text message when used on AT&T network

Hello. I recently went to AT&T and got a prepaid plan for my phone. However, my phone is a Verizon phone. But we went ahead and tried to set up service. At first it wasn’t wanting to work. But luckily another employee mentioned the APN settings. We changed them and my phone was good to go. When I got to work later that day I was texting my girlfriend when all of the sudden my phone said it could not send messages. I tried different contacts, and different messaging apps to no avail. I cleared my message data in setting thinking that would help. Restarted the phone, and just fought with it for over an hour, I still had mobile data to send emails and use my browser. I was about to head to the AT&T store to see if they could help, when my messenger started working again, out of the blue. Any idea what my issue could be? — Austin

Solution: Hi Austin. We’ve heard of many issues about Verizon phones having all sorts of problems when a user switch over to a different carrier. That said, your issue is just one of the many problems already being discussed in our site and in other third party forums. But just like you, we really don’t have a definitive answer as to why many Verizon phones tend to have problems sending text messages when on other networks. We do know that Verizon’s firmware is coded to make it difficult for users to tamper with. Your case may be due to a firmware glitch, or may be a network problem in your area. If the issue returns in the future, make sure to work with AT&T technical support team, and not with their sales people to find a fix.

If you want to browser similar issues, take a look at these previous posts.

Problem #5: Galaxy S6 randomly restarting on its own

Hello. I’m messaging you today due to a problem I’ve encountered on my phone for the past week or so. My phone originally started shutting down randomly and the only way it would turn back on is if I connected it to a charger. After a month or so of having to do that time to time my phone completely shut down even with a full battery. It would turn on but only for 5 seconds before shutting down once again.

I’m not a technical genius since I’m only 16 but I’ve researched enough on the internet to see if there was a solution to my problem. Sadly I haven’t found one yet and I am hoping you will have an answer for me. So, thank you for your time in reading this I hope I was detailed enough for you to get a general idea of what the problem is. Best regards. — Hailey

Solution: Hi Hailey. A cause for a random restart issue like the one you are experiencing right now can range from a corrupted system file, faulty battery,  to a defective hardware. Your first task is to find out which of the known potential causes is the real culprit. Below are possible causes that may be at play on your phone right now.

Bad battery. Back in the day when when Samsung phones still have a removable battery pack, checking if the battery is not working is a no-brainer. For an S6 user, this otherwise simple task can be challenging as it involves opening the back panel of the phone and possibly voiding the warranty in the process. Because you can’t easily check the true status of the battery at this time, make sure that you reserve this step as a last resort as you need the help of a professional to take it out properly. We do want to mention it as the most likely reason first as majority of the problems like yours are caused by a bad battery issue.

Problematic third party app. If you have lots of apps installed, consider booting the phone in safe mode (steps provided above) to see if one of them is to blame. If your phone works normally on safe mode (no random restart) you can then start uninstalling apps until you have eliminated the problem is resolved.

Operating system glitch. Sometimes, Android operating system encounters conflicts with other apps causing a glitch, which in turn, can affect other apps or the basic functions of the phone. If the issue happened after an update, make sure that you wipe the phone’s cache partition and do a factory reset.

Overheating. Smartphones are designed to prevent further damage when some critical components have reached a certain heat threshold by turning itself off automatically. If you’ve noticed that your phone becomes uncomfortably hot before shutting down on its own, your device must be overheating. If it happens regularly, make sure to perform basic software troubleshooting and solutions (like wiping the cache, doing a factory reset) first before having it checked by a professional for potential hardware trouble.

Other hardware malfunction. There are thousands of components inside your phone and any of them can fail. If software solutions don’t seem to do anything, you can assume that there’s a hardware failure behind your problem. Call Samsung or your wireless carrier so you can have the phone checked physically. Better still, simply ask for a replacement unit.

Problem #6: Galaxy S6 texting problem after Marshmallow update

Hello. My name is Chance. I have having a problem when sending a text to someone. It horribly lags when I type in the persons contact name. Normally, when I type a letter or a few letters that define the contact it responds very quickly and shows related contacts, but unfortunately there is a lag to get there. I have typed the full name to see and it takes about 10 or more seconds until the contact drop down enables right below where I need to select the person to send a text message.

I don’t understand what the deal is but I know Andriod 6.0 has bugs still. I need a fix. Everything is functional except the the section where I am typing a contact name. When I type for example the letter A it will give me a list of my contacts related to that.

Thank you for you kind consideration regarding this matter. I trust you get my concern.

Thank you so much. — Chance

Solution: Hi Chance. If this problem happened right after updating to Android Marshmallow, the best solutions you can take include deleting the app’s cache and data, wiping the cache partition, and performing a factory reset. We are still in the process of collecting other Marshmallow-related issues so we can’t say for sure if this problem is isolated, or if other users have it too. We will update this post once we have more information about the problem.

 

Problem #7: Galaxy S6 getting Google Play Store and internet pop ups

When i wake my phone up after using it for awhile i get pop-ups from various Google Play games and internet pages. The longer I’m away from my phone the worse it is. For example first thing in the morning i check my phone and i get half a dozen pop ups or more. i literally sit and wait for the pop-ups to stop so i can check my phone for calls or messages. I’ve blocked pop-ups and notifications from every application on my phone. I’ve virus checked it and swept my cache every few days and nothing helps. I’ve trolled the internet looking for solutions and tried everything and NOTHING helps…. please please help me solve this problem the phone works perfectly for me other than those annoying pop-ups.

Thanks. — Elle

Solution: Hi Elle. Your phone may be infected with an adware, or worse, malware. Whatever the case, the best thing that you can do right now is to do a factory reset. This will ensure that you restore all the normal functions of your phone to their default settings.
Now, after the factory reset, be sure not to install the same set of apps. The thing is, the adware or malware that has infected your phone right were most probably done by one of your apps. If you’re not careful with what app you install, no antivirus can help you. Some newer forms of malware are undetectable by most free, or even, paid mobile antivirus apps. If you don’t want to infect your again, stick to official apps as much as possible. Many mobile viruses are transmitted by gaming or shopping apps. Free apps are good but their developers may not necessarily want to give them for free. They will always, one way or another, find a way to monetize their products and one of such ways is to steal information or infect devices with adware so they can get paid. If you have many free games and apps, it’s time that you review, and possibly, uninstall them. And don’t forget, always keep an eye on what you install.


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Causes of Galaxy Note 4 random restart issue, “No SIM found” error after inserting SIM card to jetpack MiFi, other issues

As Samsung’s once top-of-line model drags on to 2017, some users may actually be pushing their units to their envelope. As such, we are expecting more #GalaxyNote4 issues this year. The most common issues for the Note 4 that we’ve documented so far includes boot- and battery-related problems. Don’t be surprised if you’ll encounter similar issues from time to time.

Below are the specific topics we discuss in this post today:

  1. Galaxy Note 4 stuck in Samsung logo screen, boot loop
  2. Causes of Galaxy Note 4 random restart issue
  3. Galaxy Note 4 shuts down on its own when battery level reaches 30%
  4. Verizon Galaxy Note 4 “No SIM found” error after inserting SIM card to jetpack MiFi
  5. Galaxy Note 4 black home screen issue
  6. Galaxy Note 4 S cover issue | Galaxy Note 4 voice call screen minimizes automatically

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 4 stuck in Samsung logo screen, boot loop

I recently bought an unlocked Note 4. After some time my phone restarted. Then it got stuck in a restart loop that showed the Samsung logo and my carrier logo. I took out my battery and put it back in. I got to the home screen and in 10 seconds my phone screen suddenly died and I got the restart loop again. I wiped the cache. No fix. I haven’t done a master reset since that’s a last resort. I took out my SD card and this still didn’t fix it. The only way I stopped this was to connect my phone to a charger or keep my battery above 60%. If connected to a charger the battery could go under 60% but if not, I get a loop. However, the last time it got under 60% and the loop started, it didn’t even get to my carrier logo. It was just the Samsung logo over and over. Maybe this is a sign of the problem progressing? — Timothy

Solution: Hi Timothy. Lithium-ion batteries like the one on your Note 4, degrade in terms of performance and reliability over time. If the battery on your device is over a year old at this time, it may be nearing its end-of-life. It is but normal to notice that battery usage gets shorter and the need to charge  becomes more often. In this case, the best course of action for a user is to simply have the battery replaced.

However, there are times that battery issues occur not because the battery has been damaged or has severely depleted its capacity, but simply because the operating system has lost the ability to track remaining battery power. In other words, the system is no longer detecting the actual battery levels, thus battery percentage in the status bar is actually inaccurate. This can sometimes lead to the issue you’re describing here. Thus, the first task you want to do here is to recalibrate the battery so the operating system can read battery levels properly. Here is how it’s done:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

Remember, battery calibration can only do so much. If the issue remains after doing it, the next best thing to do is replace the battery itself. Doing so will allow you to check if the issue is on the battery, or on the phone. We highly think that the issue lies on the battery only but if a new replacement battery won’t help either, consider doing a master reset. Master reset in this context will have a two-fold effects — to eliminate possible software glitch, and restoring all software settings back to default. For reference, below are the steps on how to master reset your Note 4:

  1. Create a back up of your irreplaceable files.
  2. Turn off the Galaxy Note 4 completely.
  3. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  4. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  5. When the Android System Recovery shows on the screen, release the Vol Up key.
  6. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  7. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  8. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  9. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Should a factory reset won’t change anything at all, you can assume that an unknown hardware issue is behind the trouble. Find a way to have the phone replaced.

Problem #2: Causes of Galaxy Note 4 random restart issue

Hi there. I have a Samsung Note 4 which has been working nice and smooth for almost 3 years now. A few weeks ago, out of nowhere and for no reason (new installations, any software/hardware modifications, physical impact, etc) my phone tends to freeze randomly. It could be playing music, or just sitting there by itself, and it just starts lagging and occasionally restarts itself. I’ve always used Avast for security, performance boost, clean up of junk and opening up memory by closing running apps for as long as I can remember. This problem happens even when no apps are open (1.58 GB of 2.71 GB RAM status). I’ve also tried using the phone with no SIM or SD cards. I’ve performed factory resets three times and as much as the phone functions perfectly half the time, on random occasions it just gets crippled and doesn’t allow me to do anything until it finds itself again (at times it just restarts). No one has a clue what this could be and that’s why I thought to give you guys a shot and see if you can come up with any solutions. Thank you for your time. Regards. — Sam

Solution: Hi Sam. Random restart issue is usually not the actual issue but rather just a sign of something that’s not working right. The causes of random reboot can range from insufficient RAM, a bad app, to a malfunctioning hardware. Identifying the true cause is often tricky and requires a number of troubleshooting steps. In order to narrow down possible causes, you must check a few of them yourself. Let’s discuss some of them here so you’ll know what to do.

Go over your list of apps. If you are the type who installs apps without checking where they come from, or who doesn’t bother to check the reviews of other users, it’s only a matter of time before you’ll encounter problems on your phone. Keep in mind that not all apps are created equal. Some apps are built by experienced, well-funded developers while majority are not. It’s no wonder that millions of Android users experience all sorts of issues after installing apps. Poor quality apps can sometimes cause conflicts with others apps or with the operating system. Such conflicts can sometimes result to random reboot issue.

To minimize issues arising from poor quality apps, you need to remove known buggy apps and uninstall those you don’t regularly use. If you have apps that weren’t used for at least weeks, chances are you don’t need them. Make sure to uninstall such apps.

Also, try to stick to official apps as long as possible. Not only are such apps less buggy, but they may also be more secure.

If you suspect that one of your apps is causing a problem on your device, you can also boot the phone to safe mode. While in this mode, all third party apps and services are blocked. You can then observe how your phone behaves. If the issue won’t occur while safe mode is on, that’s proof that one of the third party apps is to blame. Safe mode won’t identify the problematic app though so you must invest some time in identifying it yourself. You can do that by removing all third party apps individually, making sure to observe the phone after every uninstallation. For reference, below are the steps on how to boot your phone to safe mode:

  • Turn off the phone completely.
  • Press and hold the Power key and the Volume Down key.
  • When the phone starts to boot, release the Power key but continue holding the Volume Down key until the phone finished restarting.
  • Safe mode will be display at the lower left corner; you may release the Volume Down key now.

Keep your phone cool. What many Android users don’t realize is the fact that their device has a built-in damage protection system from overheating. This mechanism, in the form of a restart, kicks in once the core temperature of the device reaches a certain level. If you are out on a sunny day and you’ve been using your phone extensively for hours, there’s a chance that the phone will turn itself off to prevent damaging the motherboard from too much heat.

Sometimes, overheating itself can be a sign of hardware defect or even a bad system update. As such, you must observe your phone thoroughly in order to know whether or not overheating is a symptom of something deeper, or if it’s a preventive system behavior.

Some of the problems that can manifest in overheating includes:

  • Poorly coded apps
  • Damaged battery
  • Buggy system update/firmware

Battery may be to blame. As mentioned above, a battery issue itself can lead to random reboot. Over the years, the metal contacts  in the battery slot can get damaged, bent, or corroded, causing poor connection. Such situation can be overlooked, especially if you’re too focused on knowing what’s wrong with the software or other aspects of the phone. Make sure that you check that the metal contacts are clean and in place. Also, you want to ensure that the battery still fits snugly when you insert it. If the power source loses good connection to the metal contacts when moving or using the phone, it can lead to random reboot issue.

In most cases, especially for older phones (the ones that usually goes beyond the usual 2-year life cycle), depleted battery capacity is to blame. Thus, one of the important things you must consider in your situation is battery replacement. If you’ve already tried it before, simply skip this step.

Latest running firmware may be buggy. While it’s almost impossible to ascertain for an average Android user whether a system update is buggy or not, we hear reports of power-related issues due to bad firmware from to time. If your issue started right after installing an update from your carrier, then the latest system update may be to blame. Make sure that you let your carrier know about the issue so they can, in turn, forward the issue to the appropriate department. Before you contact your carrier though, you can also try factory reset to see if you fix the issue at your level.

Unknown hardware malfunction. If nothing else seems to work after considering all items above, the problem must be due to bad component. In this case, you must find a way to have the phone’s hardware examined, or the phone replaced.

Problem #3: Galaxy Note 4 shuts down on its own when battery level reaches 30%

My Note 4 charges and discharges normally, I think. The problem with my phone is that the power level gets down into the 30-40% range and then the phone shuts off. I charge is back up to 100% and everything is normal until it gets back down into the 30-40% range and then shuts down again. I thought it was the battery so i replaced it with an OEM Samsung battery (same part number as the one that came with the phone), and it does the same exact thing. I’ve run battery cell tests on the battery (not sure how accurate those apps are) and they all report the battery is in perfect health. I have also cleared cache, and pulled the battery for 5 minutes  with the same result. If you have any suggestions, I’d love to hear them. — Del ahlin

Solution: Hi Del ahlin. Make sure that you calibrate the battery properly as we suggested above. If that won’t fix the issue at all, consider doing a factory reset, or flashing stock firmware (if you are using custom ROM at this time).

Problem #4: Verizon Galaxy Note 4 “No SIM found” error after inserting SIM card to jetpack MiFi

Hello!  I’ll try not to bore you here but this is going to be a long terribly worded question.

I have had this phone for several years on the Verizon network, which honestly is probably my biggest problem. It’s hard to let it go because of being grandfathered into the unlimited data.

 About a year ago I acquired a Verizon MIFI jetpack. Being excited I went home and tested it out using the SIM from my Note. HAZA! We have connection without the apps and bloatware from my Note lagging the data.

 The first few times I used it there were no issues. But I’m guessing with Verizon slowly updating their systems they caused a problem for me. When reinstalling the SIM in my Note I receive a “No SIM found” error that will not go away.

 I took my device to the Verizon store and they tell me that their system is hanging up on switching devices and there is basically nothing I or they can do to fix this. The gentlemen helping me simply refreshed my device info a few times in his system and it did finally work on my Note. But I’ve run into the problem again.

 So my main concern I am trying to get a fix for is, is there any way I can seamlessly switch between devices without this problem? I have looked into SIM cloning however all the sources said that the information would copy to the new SIM but there would be no data connection.

Any information on this would be greatly appreciated! — Stephen

Solution: Hi Stephen. In GSM phones, a user can generally have a seamless transition when inserting the SIM card to another compatible device. In GSM networks, the SIM card is the only place where subscriber’s information are kept in order to use a network’s services. As long the SIM card is active and registered, there shouldn’t be any problems inserting it to another GSM device.

In CDMA networks like Verizon however, there are relatively minor issues such as the one you’re experiencing. As you can see, CDMA phones don’t actually need SIM cards to keep subscriber data. The information needed by the network to identify a device and a subscriber are buried deep in the phone itself. The SIM cards in CDMA phones are there to allow the device to use 4G LTE and nothing more. The problem you’re having right now is most probably due to how Verizon’s provisioning system is set up, which means that you have to continue working with them if you want to have a permanent fix. As such, there’s nothing much that we can do to help you in this regard.

Problem #5: Galaxy Note 4 black home screen issue

Good day! I need help. My Note 4 has been acting up again. And now i just can’t fix it & it has been like this for more than 2 months now. Resetting it could probably fix it. But i still have files that i have yet to get. It has a black home screen but i can still see the notifications on top.

If i double press the home button, the “siri” like app comes on with the blue-colored screen. It works if i have internet, but i can’t connect to the wifi now. And if i try to open other apps, i return to a black screen with the notifications on top (same as 1st image)

I can also bring down the drop down/ pull down menu from the home screen. But if i tap on any of the menus or apps, i still go back to the black home screen. Please help me out. How do i fix this? Thank you! 🙂 — Timothei

Solution: Hi Timothei. Have you tried booting the phone to safe mode? If the issue is being caused by an app, restarting to safe mode may very well help you. Refer to the steps above on how to do it.

If the issue is due to an operating system glitch though, your only way out may be a factory reset. To backup your files, we suggest that you install Smart Switch to a computer and connect your phone to it via USB. If copying files via Smart Switch won’t work either, there’s really nothing that you can do.

Problem #6: Galaxy Note 4 S cover issue | Galaxy Note 4 voice call screen minimizes automatically

I have a Galaxy Note 4 with the S cover. When I have an incoming call and open my S screen to answer it, the S box display remains over my enter your password screen. I can answer my calls but I can’t do any of the other options like put on speaker cause it just doesn’t show up. Then when I’m done with my call I can’t hang up unless the other person hangs up, the call will remain. Sometimes when I answer, the screen will completely minimize and I’m unable to end my call unless I unlock my phone first. When I go to my phone call settings to see if something might have been changed, it completely closes right away or minimizes.

I tried taking off my S cover. This time the normal screen appears where I can put on speaker but again it will randomly minimize almost immediately. 

I tried rebooting, and taking out my battery but nothing helps. The only thing is to try factory reset. As I have never done this or do back ups and I know it’s going to be painful for me I thought maybe I could ask you here cause I saw the email on Google. 

I thought it might be a virus but the scanner indicates it’s clean. It just started happening in the middle of the day. I didn’t drop it or spilled any liquid, I’m always careful.

Not sure what to do. Searches aren’t showing up with anything similar to my problem.

Sorry for such a long email. Any help would be greatly appreciated. Thank you. — Nez

Solution: Hi Nez. We think the most effective solution for your problem is only factory reset but you might as well try wiping the cache partition first, if only to see if that will help. Here’s how to do it:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Vol Up key.
  • Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 Edge battery drain issue due to Google Play Services app, notifications behaving erratically, other issues

Our first #GalaxyS6 episode for this week brings you 6 other issues as reported by some members of our community. We hope that the solutions provided here today will not only help users mentioned here but other Android users that may experience similar problems too. And, don’t forget to visit our main Galaxy S6 Edge troubleshooting page if you can’t find anything useful in this material.

These are the specific topics we are covering in this post:

  1. Galaxy S6 call and messages notifications not working properly
  2. Galaxy S6 apps and notifications behaving erratically
  3. Galaxy S6 Edge Plus crashes after installing games
  4. Galaxy S6 no longer works properly with Bluetooth car kit
  5. Galaxy S6 randomly reboots after a restart
  6. Galaxy S6 Edge battery drain issue due to Google Play Services app

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S6 call and messages notifications not working properly

I bought my Galaxy S6 2 weeks ago. Never had trouble until 2 days ago when my phone had been giving me notifications and would ring and then all the sudden I noticed my notification light was blinking. I had missed several calls and a few text messages. My phone was vibrating but not ringing. I checked my volumes and all of them were up as far as they would go. The only way to get my phone to work again was to shut it off and turn it back on. In a day and a half I have had to do this 3 times.

I haven’t downloaded anything new on my phone so I don’t know what’s wrong. I have tried to do what you suggested about finding a ringtone and then turning up with the volume button but it didn’t work. Any suggestions? — Roxann

Solution: Hi Roxann. This issue is caused by either an operating system glitch or a third party app. To address the problem, you must try all the basic software troubleshooting that we usually suggest in this blog.

Delete the S6 cache partition

The first one that you want to do is to wipe the cache partition. Software updates, app updates, installation of incompatible apps or updates can sometimes corrupt the system cache, leading to some apps to act erratically. Wiping the cache partition should take care of the problem. Here’s how to do it:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Observe your S6 in safe mode

One of the common causes for an issue like this is a third party app. You may have installed one that interferes with some functions and features of the operating system. To check, you must boot your phone to safe mode and observe it for at least 48 hours. This will give you enough time to compare how the device works when in normal mode and safe mode. Safe mode is a diagnostic tool that can help you tell if an app  you’ve added is causing a problem. Safe mode works by only allowing pre-installed apps (the ones that came with the phone when you unboxed it). If your phone works normally while safe mode is on, that’s telltale sign of a third party app issue.

But while safe mode will block all third party apps, it won’t help you identify the exact problematic app. You must do additional troubleshooting by:

  1. uninstalling third party apps one by one, and
  2. observing how the phone works after every after uninstallation.

This is the only way to pin the offending app down. If you have a lot of third party apps, this will take you some time.

For reference, these are the steps on how to boot your phone in safe mode:

  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Restore all software settings to default via factory reset

Finally, if both procedures above won’t help you, make sure that you do a factory reset. This will not only eliminate operating system-level bugs but will also make sure that you all software settings are reverted to their known, working state. To factory reset your device, follow these steps:

  • Create a back up of your important files and contacts.
  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #2: Galaxy S6 apps and notifications behaving erratically

Multiple errors occurring autonomously:

  • music or audiobooks in Spotify and audible pausing during normal listening or starting when app is closed (and not running in the background, the apps start themselves without being touched)
  • volume raising suddenly while listening to music or audiobooks
  • while not touching phone WiFi showing connection to known good network, but unable to get online.
  • starting and stopping WiFi service (the toggle from the pull down menu) without option being touched
  • starting and stopping location services without screen being touched
  • Google microphone being activated while phone is in “sleep”/locked mode select a text box on a website and keyboard comes up, but when text is typed (character on keyboard flashes and phone vibrates and makes sounds with each tap), no text appears in text box.
  • Text cannot be copied into text box.

Restarting does not solve the issues. Have not noticed any overheating during issues. Started in the last few days and getting noticeably worse. Phone has not been dropped or physically damaged in any apparent way. Do not know what OS is running. Whatever current default is. — Michelle

Solution: Hi Michelle. There are no specific solutions to the issues you’re raising here. Instead, we suggest that you try the solutions we give to Roxann above to deal with all these issues at once. There’s no way for us to know if such problems were brought about by any software update or app update you might installed. All the items you mention here appears software in nature so any of the basic software troubleshooting above should help you.

We assume, of course, that you didn’t root or flashed any custom software on your device. If you did, find another blog or website that deals with problems that arise after using a particular root or custom software. Or, you can also contact the developer of the root or custom software running on your phone.

Problem #3: Galaxy S6 Edge Plus crashes after installing games

Hello. i have S6 Edge plus. After installing latest firmware which i got through OTA, my phone started restarting often. I installed a game NFS. Half the way it restarted again and stuck in a boot loop but automatically after sometime, it got fine. After some days, again i installed another game. It behaves the same. Two days before suddenly it restarted and got stuck in the loop and i tried to turn it off but i was helpless.

I tried everything — cache clear, factory reset, everythng. Then i installed the stock again and everythng was fine. Then after getting back my apps again it started the loop and guess what, i am again in the boot loop.

Please help and explain what is happening. My phone is from Dubai. The service center had told me that they don’t handle international phones. Waiting for your reply. — Shaikh

Solution: Hi Shaikh. The cause of the issue is actually obvious — one of your apps. That the phone works fine after installing stock firmware is clear evidence. If you want to see this again, simply boot your phone to safe mode for a day and observe it.

Keep in mind that not all apps are compatible with every version of Android. Uninstall all your third party apps (all apps that you install after flashing stock firmware), then reinstall them one by one. Then make sure that you observe how your phone works for a few hours after each installation so you’ll know if that app is causing the problem or not. Do this process for all your apps (if you have lots of them, sorry but there’s no faster way). You can hasten the process by installing official and known working apps. Because it seems the problem appears when you install game apps, try to install them later on. Make sure that you do our suggestion to help you identify the culprit.

Problem #4: Galaxy S6 no longer works properly with Bluetooth car kit

Using Samsung S6. Cannot use hands free feature in my car for the last few weeks. It has worked for the last 11 months. When a call comes in the past, I could hear the ringing and see the caller on the navigation system. I could answer hands free. Now the call does not ring through the car speakers and there is nothing on the navigation screen. I have to physically answer my phone, then a ” private” tab highlights on the screen. If I push it, the call is routed thru the car speakers and I can talk hands fee. I think this may have started after a software update a few weeks ago. Please help. I need hands free in my car again. Thanks. — Melaniemmgross

Solution: Hi Melaniemmgross. Your issue is a common occurrence when a smartphone updates to the latest operating system version but the car’s software remains the same. In other words, this issue happens because of incompatibility of software between the two devices — your phone and your car kit system.

The first thing that you want to do in this case is to re-pair the two devices. Head over to Bluetooth settings of both devices and delete the old pair, then pair them again. If that won’t change anything, you must then troubleshoot your phone first by wiping the cache partition and doing a factory reset. If that won’t work either, try to factory reset your car kit as well.

Should the problem remain after re-pairing, contact your car maker or the car kit’s manufacturer so they can advise you on what to do. Keep in mind that the Bluetooth system on many car kits don’t receive software updates as often as smartphones so there’s a chance that this problem may not be resolved. If the Bluetooth car kit in your car is an older model, it may no longer support newer Android devices.

Problem #5: Galaxy S6 randomly reboots after a restart

I want to ask for your help about my smartphone. In this recent days, my phone keeps rebooting by itself especially when I restart my phone (sometimes it can happen without restarting my phone). After I restart my phone, It will absolutely keep rebooting by itself and I don’t know when it will stop, so I just leave it until it is finished.

I already tried 2 methods to solve that, the first one is wipe cache partition and the last one is factory reset. However none of that method work up on my phone. Can you help me to solve this problem?

Please I don’t know already what should I do. I just bought it 6 months ago and this phone already has kind of this problem. Is it possible the source of the problem is the newest OS?

Thank you. — Anthony

Solution: Hi Anthony. Yeah, it’s possible that the problem is on the software side but wiping the cache partition and factory reset already takes care of that.

If the device continued to randomly restart even right after a factory reset (and without having installed apps yet), that’s a clear sign that there’s no software problem at all. To further check that software is not to blame, you can also reset the phone to other modes such as safe mode, download mode, or recovery mode. Make sure to observe how the phone behaves for a few hours while it’s booted to a different mode. For reference, these are the steps on how to boot to these modes:

Boot in Recovery mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  • Wait until the Download screen appears.
  • If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  • Use Google to look for a guide on how to do it.

Boot in safe mode:

  • Charge the phone for at least 30 minutes.
  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  • The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

If your phone will continue to reboot on its own even when on these modes, that only leaves you with hardware malfunction issue. In this case, it can be anything. The issue may be due to a bad or damaged battery, or other unknown hardware trouble. Contact Samsung or your carrier so the hardware can be checked, repaired, or replaced.

Problem #6: Galaxy S6 Edge battery drain issue due to Google Play Services app

Hello. I’ve recently bought Galaxy S6 Edge, which is beautiful and powerful device. I read a lot about any kind of problems that people have with this device. Mine is almost perfect, except one annoying problem: battery drain which caused by Google Play Services. I do not play games, i don’t have any heavy apps. My usage is very “calm” : little bit of Facebook, few calls, few Whatsapp messages. No notifications from apps. Moto 360 is connected though.

First place in battery usage ALWAYS takes Play Services.

I’ve tried isolating the problem by disabling all possible apps, but Play Services remain highest at any time. The only 2 apps that are running always in the background are S Health and S Finder. Location is in battery saving mode.

Tried every possible cure that I’ve Googled. Any suggestions?

Thanks in advance. — Daniel

Solution: Hi Daniel. Together with Android operating system, Google Play Services app is expected to be in the first ten apps that should consume battery the most. It is a pre-installed app and is necessary to keep other Android- and Google-related apps from working properly. Google Play services works together with Google Services Framework, Google Account Manager, Google Contacts Sync, Google Backup Transport, to name a few. If it constantly tops the list that’s probably because you’ve installed a lot of apps that only means that there are a lot of apps that uses it all the time. The general rule in this case is to disable as many Google-related apps as possible (but be extra careful with what app or service to disable). There’s a legion of Google apps and services in a typical Galaxy S6 so try to do some research first before deciding to disable an app. Many of them may not give you an option to disable themselves so this should be considered more as a workaround rather than a solution.

The Google Play Services app can be disabled too so doing it is the most straightforward answer to your question. The side effects of doing such though can be annoying as they include:

  • apps crashing,
  • being unable to download an app from the Play Store
  • Some third party apps behaving erratically

If you notice apps behaving oddly after disabling Google Play services, make sure to turn it back on.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S5 losing battery power fast, other battery power problems

S5 charging

Battery drain is among the most commonly talked about issues for almost all smartphones today, including the powerful #GalaxyS5. This post will deal with the issue by providing proven solutions and tips. If you are new to our site, make sure to browse other previous articles regarding this issue for more tips and troubleshooting.

In the meantime, these are the issues tackled here today:

  1. Galaxy S5 “Unfortunately App has failed” error
  2. Remedy for Galaxy S5 random restart issue
  3. Battery drain issue on brand new Galaxy S5
  4. Galaxy S5 losing battery power fast
  5. Galaxy S5 freezes and overheats

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: Galaxy S5 “Unfortunately App has failed” error

Because of terrible luck, I had new Samsung 3 phones stolen in a year. I bought used Samsung S5 from a guy on Craigslist. I confirmed the phone was legit and not stolen. (He’s a respected local business owner). He sold the phone because after the Lollipop upgrade he was getting numerous “Unfortunately App has failed” messages so he upgraded to an S6 and sold me his used S5.

I’ve done a factory data reset numerous times and the problem with Unfortunately App has failed” (this is for dozens and dozens of Apps) immediately returns. The phone on occasion will shut-off and restart for no apparent reason.

I found a guy that specializes in Samsung rooting software. He did a complete reinstall of the correct T-Mobile Lollipop 5.1.1 software and the problems continued to occur as soon as the phone was restarted. He tried many different software versions. Out of frustration he installed a root program Maverick 5.1.1 V9.7

The phone worked normally without all of the Unfortunately the App error messages for one week. I swapped batteries. When I restarted the phone the error messages start happening again. They only occur randomly and sometimes the messages popup fast than you can click OK. I only have a couple of downloaded apps, I deleted them and the problem still exists.

Do you think it could be a hardware issue or that some phones are not fully compatible with the Lollipop upgrade?

Thanks for your help. I’ve spent a ridiculous amount of time trying to fix this problem. — Joe

Solution: Hi Joe. Based on your description above, it looks like you have done everything in your power to try to fix this issue. Frankly, we have no way of knowing for sure where the problem is coming from but since you have already  performed a wide range of software remedies and troubleshooting, it can be safely assumed that a hardware malfunction may be the trigger.

Problem #2: Remedy for Galaxy S5 random restart issue

Phone was restarting on its own and getting worse. The same as many writing in on your forum. How did I cure mine? A piece of paper towel.

Try this first before you go through all the cache clearing, the heartbreak of factory resets and trips to the revered Olympus for confused consumers aka the  Samsung kiosk at Best Buy. S5s have a loose fitting battery.

  1. Tap hard around on your phone case. Bend it a bit without any harmful force. If it shuts off or restarts you have the likely suspect. A loose fitting battery.
  2. Remove the battery and clean all terminals. Take a small piece of paper doubled paper towel and wedge it in the negative end of the battery as …just enough to stabilize it tightly against the positive contacts. A tiny piece of paper towel does it. Don’t obstruct closing the back of the case.
  3. Close it up and tap around on your phone again. Problem gone?

(Big DUH.) The KIS solution just saved you a lot of worry.

 I’ll skip the obvious joke of this being an absorbing solution. Too late.  — George

Solution: Hi George. Thank you for sharing your experience and solution for random restart problem. We usually assume that the battery connectors are okay when we give instructions for a fix and your experience is a good reminder for us to include it in our future posts. Again, we appreciate your effort and time in letting us and the entire Android community know of an effective way to counter this issue.

Problem #3: Battery drain issue on brand new Galaxy S5

I bought Galaxy S5 yesterday. The issue is that its battery is draining fast. I have done everything so far, installed black wall paper, got rid of extra apps that i installed, made a lot of changes in system to save battery, installed Battery Doctor. It seems a bit better than yesterday . But still battery drained from 100 percent to 52 percent in 12 hours. My brother has same S5 he got it a year ago and he says his battery used to run 2 days easily when he bought it. I was a bit worried as I purchased it from non-UK based online site and it came with EU charger. I am using my previous Galaxy S3 Mini charging socket. There is no problem in charging but draining is faster than I expected.

My bro got his S5 from UK . I have changed my cell to safe mode to see how fast battery drains. Could it be the charger? Or have I been sold faulty phone? — Hadeel

Solution: Hi Hadeel. The best thing that you can do to isolate the real problem further (since you seem to have done the required software troubleshooting for this issue), is by buying an original Galaxy S5 battery so you can compare the performance. If the rest of phone functions work as expected, the problem may actually be on the battery only. Storage conditions of the device before it was sold can sometimes affect the battery. While the chance of having a defective battery in a brand new Galaxy S5 is slim considering the total number of worldwide sales, we can’t really totally eliminate it either. We know that telling you to buy another battery may sound too much but there’s no other practical means to measure battery performance in your situation.

Problem #4: Galaxy S5 losing battery power fast

Had this phone for 3 months. Phone charged fine during the first week with factory charger, then would only charge with phone off (USB 3.0). IF I used the phone and tried to charge the battery would drain. I contacted T-Mobile and they sent a replacement phone. Same charging problems. I switched to a older 2.0 USB charger same voltage 2.0 and amperage and the phone charges fast. I ordered 2 new Samsung batteries but the USB 3.0 charger still will not charge the battery unless I have the phone off. The other  2.0 charger charges the phone quickly even when using. Despite all this, I have yet to get anywhere near the 9 hour charge usage i.e. on any battery while surfing the internet.  Like Facebook.  And it’s more like 2 or 3 hours of usage. I try to shut off all background apps and turn down the display brightness, turn off Wi-Fi, but still. I had to use Energy saving mode for a while until I got my new phone from T-Mobile. I tried resetting the phone.

Why won’t my phone charge  normally and hold a charge longer using the USB 3.0 cord? I switched cords but still same problem. Any help would be great.  Thanks. — Chuck

Solution: Hi Chuck. USB 3.0 is just one of USB specifications in use today but it doesn’t matter much during the charging process if you pair it with a slower wall wart. Make sure that the USB 3.0 cable you have is connected to a charger block that uses Qualcomm’s Quick Charge 2.0 , or Samsung’s Adaptive Fast Charging technology so it charges faster. Better still, use only the original Samsung Fast Charging Wall Charger.

Samsung devices won’t fast charge if the screen is on so make sure to either turn off the screen or the phone to optimize it.

If battery drain happens when you are using the phone while charging, that’s an indicator that you have many applications running actively and in the background. It may also mean that the screen’s brightness is set to high. Try to tweak your screen brightness settings and close background apps to minimize battery drain.

If you have a lot of social networking apps, make sure that you set them to manual sync only to prevent the phone from constantly checking for updates from remote servers. This process is one of the most common reasons why a smartphone loses battery power faster than normal. Turning off Wi-Fi and mobile data on your phone while charging is also an effective way to check battery drain.

Please visit our previously posted guide on how to deal with battery power loss.

Problem #5: Galaxy S5 freezes and overheats

My phone constantly freezes and runs hot. This has been happening forever now. Sometimes it’s worse than others. It’s definitely stuff happening in the background. Half of the time when I go to the screen to force quit apps, the culprit is Google Play Music that is on for some reason. When it freezes there are different levels of how bad it gets. Sometimes it takes me a while to type. Other times the apps start crashing 1 by one, or the phone will ring while I’m texting or emailing and it freezes and I can’t answer the call or continue typing. I HATE THIS PHONE. It shouldn’t be like this, right?

Recently I’ve started turning on “restrict background data” when I’m in a Wi-Fi area. That’s the only thing that seems to fix it, but can’t keep it like that all of the time.

What can I do other than buying a new phone? — Sharon

Solution: Hi Sharon. Freezing and overheating in an electronic device are usually symptoms and not problems themselves. Either there’s a software issue or a hardware malfunction as a cause. To isolate the true cause, you can do the basic software troubleshooting first.

How to wipe the cache partition of an S5

A good way to start rolling is by wiping the cache partition. Here’s how to do it:

  • Turn the phone off.
  • Press and hold the following buttons together: Power, Volume Up and Home.
  • Release the buttons once the Android system recovery menu appears.
  • Use the Volume buttons to navigate to Wipe Cache Partition option.
  • Press the Power button to confirm selection.
  • Select Reboot System Now option after deleting the cache. Wait for the phone to reboot.

How to boot your S5 in safe mode

If you suspect that one of your third party apps is the culprit, try restarting your S5 in safe mode for a day to see the difference. Just follow these steps:

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S5′ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

If you have identified particular apps that seem to be causing the freezing and overheating issues, try to delete their cache and data, or disable them. Better still, simply uninstall them especially if you don’t use them that often.

How to factory reset your S5

Finally, if none of the potential solutions above won’t work, make sure to do a  factory reset.

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

Repair or replacement

Sometimes, software troubleshooting may seem to not do anything at all. In this case, you can assume that there’s a hardware issue at the root of these symptoms. If your phone is still covered by a warranty repair or replacement, make sure to use whatever is applicable.

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.