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Solution to the Samsung Galaxy S3 Micro SD Card Problem

galaxy s3 micro sd card

galaxy s3 micro sd card

Recently, we have encountered a question concerning the external memory of the Samsung Galaxy S3. Here is the exact question sent to us through Mailbag:

“Recently I have taken many photos (300+) and it’s stored on the Micro SD of my phone.  But recently, the phone kept freezing and deleting all my photos.  Actually, I’m not certain if they are deleted because on ‘Storage’, it says 33% is used, which means the photos which I took a few weeks ago must still exist on SD.  So, I wonder if you know how to retrieve them?”

Likely Causes of the Problem

The probable cause of the problem is the external hardware, particularly the Micro SD card that came with the Galaxy S3. So far, many users have posted the same problem in the forums of Android Central, Phandroid and XDA Developers.

In Android Central, one Galaxy S3 user who was apparently experiencing the problem reported it to Samsung. But according to him, Samsung denied having this kind of issue with any of their customers.

#1 Solution to the SD Card Problem of the Galaxy S3

For this particular question, I recommend plugging your device to your computer through its USB cable. Then, try to access the photos from the directory where they are stored in the Micro SD card.

#2 Solution to the SD Card Problem of the Galaxy S3

If that does not work, try removing the Galaxy S3 Micro SD card and insert it directly to the Micro SD card reader of your computer. If you are not equipped with this feature, you can buy the USB adapter that can bridge the Micro SD card to your computer from a local tech hub.

It Did Not Work?

If the two solutions did not work, try using a recovery software for that purpose such as Pandora Recovery, PhotoRec or others.

Email to Us Your Questions and Suggestions

I hope that the information provided here somehow helped. For more questions, write to us at [email protected] Just be detailed as much as possible in your questions so we can effectively pinpoint your problem and help you find the right solution for it.

Users who have something to contribute on the subject can also share their views and suggestions via [email protected] or on the comment box below.

Samsung Galaxy Note 2 Flash Player Problem

flash player in galaxy note 2

Galaxy Note 2 Flash Player Problem

We recently received an email about a Samsung Galaxy Note 2 Flash Player problem which reads, “My Adobe Flash Player has been very buggy in my Samsung Galaxy Note 2 since updating to Android 4.3 Jelly Bean. My videos tend to skip a lot, which I sure haven’t experienced when I was using the earlier Android version. Is this a common issue with the update and is there a way to fix this? Thanks.”

The Causes of the Galaxy Note 2 Flash Player Problem

Based on several popular forums I visited like XDA Developers, AndroidCentral and the Adobe Community, the Galaxy Note 2 Flash Player problem is definitely experienced by some users even before updating to Android 4.3. The issue seems to be not only limited to some Samsung devices as a number of Nexus and HTC users have also reported the same problem.

From what I learned from the abovementioned forums and old articles posted by the Adobe AIR and Flash Player Team Blog, it appears to be a compatibility issue. This is due to Google and Adobe simply lacking coordination on this matter ever since the two have withdrawn their support from each other during the second half of 2012.

Alternatives and Solutions for the Galaxy Note 2 Flash Player Problem

Citing Adobe’s Team Blog, devices that do not have Flash Player installed after August 15,2012 are likely to experience compatibility issues. Devices running 4.1 and above are also prone to glitches. Adobe team suggested downloading Adobe AIR which is a substitute for the Flash Player.

Going back to the several forums I visited, a number of contributors said that Flash Player still works without problem in Firebox, Puffin and Dolphin browsers. It seems to work also on the Boat browser but there were some Nexus 7 users claiming that they are having issues with it.

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For more questions about Android devices, email us at [email protected].

Sources: Adobe Community, XDA Developers, AndroidCentral

Samsung Galaxy Note 2 Red Eye Problem

Galaxy Note 2 Red Eye

Galaxy Note 2 Red Eye

A new email in Mailbag asks for a solution for the Galaxy Note 2 red eye problem in its pictures. The actual message reads, “I have a Galaxy Note 2. I am facing a problem about the camera that when I take a pic of person at night, the eyes of that person becomes red because of the flash. How can I solve this problem?”

How to Fix the Samsung Galaxy Note 2 Red Eye Problem

After reading some forums dedicated to Android phones, I found out that the Galaxy Note 2 red eye problem is not only limited to Samsung phones but to other Android phones out there. The Samsung Galaxy Note 2 User Guide found in the Sprint website does not also mention a red eye reduction option for the phone’s camera.

So, the only way to go about this problem is by installing an app that would let you reduce the red eye in your photos or something that would let you edit the red eye in your images. Some apps that I know of which will let you remove red eye in your photos are PicSay Pro and Red Eye Removal. I personally haven’t tried the mentioned apps, but I read in the feedbacks and some user forums that PicSay Pro works better than the Red Eye Removal app because the latter can be very buggy at times based on the feedbacks of several people who tried it.

Email Us

For more questions about Android devices or if you wish to share your thoughts about the topic here, feel free to send them to us at [email protected]

Please be reminded to be detailed as much as possible when sending in your questions so we can provide you more accurate answers. Do not forget to mention the type of device that you are using or its model when emailing us.

Solutions for the HTC One Problem in Home and Back Buttons

HTC One problem

If you are experiencing an HTC One problem wherein the Home and Back buttons are unresponsive, this article will help you explore the likely causes of the issue as well as the possible solutions that you can apply.

The Possible Causes of the the HTC One Problem in Home and Back Keys

The most probable cause of this particular HTC One problem is that there might be an obstruction in the capacitive touch buttons. Another factor triggering the issue might be a lag caused by errors in the system or apps of the Android device.

The Possible Fixes for the Unresponsiveness of the HTC One Home and Back Buttons

Here are the possible solutions that you can apply to your HTC One problem:

A. Remove or Change the Protective Film

If the transparent film protecting the screen of your device is too thick or its material is not compatible with your phone, it will hinder it from responding properly to your touch commands. So, remove it and observe if the issue still occurs.

B. Restart the Phone

If the problem persists even after removing the protective covering of your device, try to restart it. This will enable the phone to enter into a soft reset state that will refresh its system. Minor glitches are usually fixed using this method. To do this, just perform the following steps:

1. Press and hold the Power button located at the side of the device.

2. Select Restart from the given choices.

3. Confirm the action by choosing Restart again.

You can also do this by holding on to the Power button for approximately ten seconds. This will automatically restart the device.

C. Disable Unused Apps

A lag in the system can be due to so many apps running in the background which are taking up too much of your phone’s processing power. Another element that can result to this HTC One problem are rouge apps. Try disabling the apps that you are no longer using to make your device run faster and to improve its responsiveness. You can enter Safe Mode as well to determine whether recently installed apps are causing the lags or the unresponsiveness of your HTC One keys.

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For more questions or additional solutions, email us at [email protected].

Samsung Galaxy S3 Auto Answer Problem While on Headphones

galaxy s3 auto answer

galaxy s3 auto answer

One Samsung Galaxy S3 user shared to us that whenever he is using his Samsung Galaxy S3 to play music and the headphones are on, it automatically answers incoming calls. When there’s an incoming call while on headphones, the song he is listening to suddenly stops or pauses and the call is already in place. Now, that is definitely surprising and that will prevent you from screening you calls when on headphones.

The Possible Cause of the Galaxy S3 Auto Answer Problem

The good news is that the Galaxy S3 auto answer issue is likely caused only by the configuration of its Call Settings.

Possible Solution to the Galaxy S3 Auto Answer Problem

To fix this, just follow the steps below:

1. From the Home screen, go to Apps.

2. Select Phone.

3. Press the Menu key.

4. From the options that will appear, choose Call Settings.

5. Ensure that the checkbox next to the Automatic Answering option is unchecked.

Doing this will let you disable the Galaxy S3 auto answer feature while you are using the headphones. If you wish to activate it again, simply repeat the steps enumerated above. Only keep the checkbox of Automatic Answering ticked.

The Galaxy S3 Auto Answer Problem Persists

If the solution above fails to fix the Galaxy S3 auto answer issue, try refreshing your phone by restarting it. You might want to disable some apps also that you have installed just before the problem occurred because it is possible that it is causing the RAM hogging. The last resort, if all else fails, is to put your phone back into into its Factory Settings and performing the steps to disable the Automatic Answering option.

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For more questions or solutions that you want to share to us that is related to this subject, feel free to email us at [email protected]

Samsung Galaxy S3 Problems in Receiving Emails on Time

galaxy s3 problem with retrieving photos from sms

galaxy s3 email problem

There have been many instances wherein Samsung Galaxy S3 users receive their emails very late. Some complain about getting them in a couple of days or even weeks after being sent. So, if you happened to be one of the people who are experiencing this particular problem, this article will help you explore the possible sources of your problem as well as the solutions that you can apply.

Possible Causes of the Galaxy S3 Delayed Emails

There are many factors that can cause this error to the Galaxy S3. The probable causes of the problem are disabled sync feature, incorrect settings, poor network, app or system-related issues.

Possible Solutions to the Delayed Emails of the Galaxy S3

Here are the solutions that might work for you:

1. Before anything else, try to restart your phone. Usually, this trick can work on any minor glitch in the app or the system of the device.

2. If the first solution does not work, try to toggle your Sync feature off and on in the Notification bar. Another way to do this is by going to Settings followed by Accounts and then Sync.

3. You can put your Galaxy S3 to auto sync as well. You can accomplish this by going to Settings and Data Usage. From there, press the Menu button and enable Auto Sync Data. According to some people in the Phandroid and StackExchange threads who used to experience delayed emails in their Galaxy S3, this helped fix their problem.

3. Then, it could be that your cache is just full. If this is the case, just clear your cache. You can reset your app preferences too. However, the latter will bring back the default settings of your phone apps.

4. Contact your carrier or Internet provider and ask whether there is a problem with the network in your area.

5. Try disabling the apps that you have installed before you noticed the problem. Next, use another device with a different email account to send a message. If the email comes in right away, one of the apps you just disabled might be causing the trouble. You can either keep the problematic app disabled or uninstall it completely to eliminate the problem.

6. If all else fails, back up your data and perform a Factory Reset.

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We hope that the solution provided here somehow helped you. For more questions or tips that you want to share regarding this topic, email us at [email protected] or hit the comment box below.

Galaxy S4 Screen Unresponsive During Calls

galaxy s4

This is one of the messages that we received through Mailbag from a Galaxy S4 owner:

 “My S4 which bought from the day it was released to the public is giving me a problem.  This past week, I’ve been having a strange issue and I wanted to see if you seen or heard of this issue before.  When I receive a call I go ahead and accept it and will start talking.  If I want to hang up the call say if it goes to someone’s voice mail I can’t.  If I’m talking on the line and want to see my contacts I can’t. The screen is black and it is like all the buttons are disabled.  The home button, volume, side button none of them work.  I have to wait for the caller to hang up then the phone goes back to normal.  At first I thought it was case the (Otter Box Defender) but even with the case off it won’t allow me to hang up the call and have to wait for the other person to hang up first.  Can you let me know if you have seen this before?”

Possible Causes and Solutions to the Galaxy S4 Screen Unresponsiveness During Calls

We have encountered this problem before with the Galaxy S3. Forums from other websites particularly Vodafone, indicate that this is experienced by many users too. We could not really identify the cause of the issue here but it is possible that it is related in the configuration of its display, foreign objects on the proximity sensor, a system glitch or due to the recent update you got (since it was mentioned that it only occurred after updating).

Before anything else, apply the solutions here about disabling Power Saving, Smart Stay, proximity sensors and Auto Screen Off  which are also applicable to your Galaxy S4. Try to Reset App Preferences as well if the solutions provided in the given article won’t work.

If those solutions still fail, try to revert your configurations into Factory Settings (just don’t forget to backup your data). A Factory Reset is recommended once you receive an update because it ensures the smooth performance of your new OS version to your Galaxy S4 by removing the remnants of the old version together with bugs associated with it or from incompatible apps.

Email to Us Your Questions and Suggestions

I hope that the information provided here somehow helped. For more questions, write to us at [email protected] Just be detailed as much as possible in your questions so we can effectively pinpoint your problem and help you find the right solution for it.

Users who have something to contribute on the subject can also share their views and suggestions via [email protected] or on the comment box below.

Solutions to the Galaxy S3 Brightness Issues

galaxy s3 auto bright

galaxy s3 auto bright

If you are having problems with the brightness of your Galaxy S3 during certain times of the day, like when it is too bright during daytime or too dim during nighttime, all you have to do is fix its Auto Brightness settings.

Activating the Galaxy S3 Auto Brightness

Here’s how you can go about it:

1. From the Home screen, tap the Apps icon.

2. Go to Settings.

3. Scroll down and tap the Display option under the Device section.

4. Select Brightness.

5. Just put a check in the box in the Automatic Brightness by tapping your finger on it. This will immediately let the screen adapt to the lighting conditions in the Galaxy S3’s environment.

6. Finish by tapping the OK button.

This will surely let you save a lot of battery power by minimizing the energy being used by the display of the Galaxy S3. This will optimize its brightness when in poorly lit areas or minimize its brightness when in illuminated areas.

Auto Brightness Still Not Working Well

If you notice that the Auto Brightness feature of your Galaxy S3 is not adapting well to its environment, something might be blocking its sensors located beside the front-facing camera.

See to it that the sensors are not covered a protective casing or invisible film. You can also wipe them dry using a soft cloth to remove any foreign objects blocking them like dust, moist and gel.

If you think that the Auto Bright function of your Galaxy S3 is still not functioning according to your liking, you can also download apps from the Google Play store that will make up for the limitations of the Galaxy S3 sensors.

Email to Us Your Questions and Suggestions

I hope that the information provided here somehow helped. For more questions about Android devices, write to us at [email protected]. Just be detailed as much as possible in your questions so we can effectively pinpoint your problem and help you find the right solution for it.

Users who have something to contribute on the subject can also share their views and suggestions via The Droid Guy email or in the comment box below.

Visit also the Mailbag section for more articles.

Solutions to the Galaxy S3 Overlapping Texts

galaxy s3 overlapping texts

According to one Samsung Galaxy S3 user, he is having a problem reading the contents of a website due to the texts overlapping each other. He tried to solve the problem by restarting his phone a couple of times, which did not work.

There is a similar complaint in DroidForums and the Galaxy S3 user even uploaded a screenshot of his problem which appears below:

galaxy s3 overlapping texts

Based on the same forum, this problem happens when the font being used is too large. Due to the limitation in the software of the Galaxy S3, the phone has the tendency to squeeze all the contents in your screen which results in the distortion or overlapping of the texts.

How to Solve the Galaxy S3 Overlapping Texts

The solution for this problem is simple. All you have to do is reduce the size of the texts in the browser. Inside Galaxy says that it only involves the following steps:

1. From the Home screen, go to Apps.

2. Select Settings.

3. Proceed to the Display option.

4. Choose Font Size.

5. From there, select the font size that you prefer. Make sure that it is smaller than the current one you are using.

6. Tap Yes to confirm the font size that you want.

7. Tap the Home key to finish.

When browsing using the Galaxy S3 and you are experiencing overlapping texts another way to fix the problem is by choosing the Desktop version of the website instead of the Mobile version. There are also apps that will allow you to adjust your texts automatically so you will not have to switch to Desktop view every now and then whenever you are having a hard time reading webpage contents. You can easily find them in the Google Play store.

Email to Us Your Questions and Suggestions

I hope that the information provided here somehow helped. For more questions about Android devices, write to us at [email protected]. Just be detailed as much as possible in your questions so we can effectively pinpoint your problem and help you find the right solution for it.

Users who have something to contribute on the subject can also share their views and suggestions via The Droid Guy email or in the comment box below.

Visit also the Mailbag section for more articles.

Galaxy S3 Auto Mute Solutions

galaxy s3 auto mute problem

Several people have been asking about the possible causes and the solutions of the Galaxy S3 auto mute problem.

According to one sender in The Droid Guy Mailbag, this has been happening on her Galaxy S3 a lot whenever she is talking to someone. She recounted that she can hear the person on the other line but that same person can’t hear her. She added that she tried pressing the Mute key, in case it was only accidentally pressed, but it gets the phone to Mute mode instead, which confirms that she is not just accidentally touching it.

Possible Causes of the Galaxy S3 Auto Mute Problem

The problem could possibly be linked to the following:

1. The proximity sensors of the Galaxy S3 are blocked by protective casing.

2. Configuration in the Settings.

3. Apps interfering with the call.

4. Major glitch.

Galaxy S3 Auto Mute Solutions

Here are the solutions that can be applied based on the causes mentioned above:

1. If the screen is covered by a protective film, make sure that it is not blocking the proximity sensors of the Galaxy S3. Cut off the part where it blocks the sensors. According to the Just Answer forum, the proximity sensors are the two black dots located on the left of the front-facing camera.

2. If there is no protective casing blocking the sensors, try to configure the Auto Screen Off settings of the Galaxy S3. Here’s how to do it based again on Just Answer’s tip:

  1. Press Home button.
  2. Select the Phone icon.
  3. Press the Menu button.
  4. Go to Call Settings.
  5. See to it that the Auto Screen Off option is not checked.

3. A Phandroid moderator suggests turning off the Driving Mode using the following steps:

  1. From the Home screen, go to Apps.
  2. Enter Settings.
  3. Select Language and Input.
  4. Proceed to Text-to-Speech Output.
  5. On the General tab, look for the Driving Mode option and switch it to off.

4. Other contributors in Phandroid speculate that the AVG app causes it. So try to disable it for the meantime to test whether it is the culprit. Another way to determine whether third party apps are causing the issue is by entering Safe Mode. Just disable or uninstall the apps that are possibly causing the trouble.

5. If any of these fail to work, backup all the important data of the Galaxy S3 and perform a Factory Reset.

Email to Us Your Questions and Suggestions

I hope that the information provided here somehow helped. For more questions, write to us at [email protected] Just be detailed as much as possible in your questions so we can effectively pinpoint your problem and help you find the right solution for it.

Users who have something to contribute on the subject can also share their views and suggestions via email or in the comment box below.

Galaxy S3 Messages Disappearing

galaxy s3 disappearing messages

galaxy s3 disappearing messages

A Galaxy S3 user who just got her phone from T-Mobile told us that she has been experiencing problems with her messages. In her email, she told us that her messages have been disappearing from her conversation list.

According to her, the messaging app of the Galaxy S3 would suddenly freeze and all the conversations she has there would suddenly disappear. The problem would be fixed by restarting the phone, but this proved to be such a hassle for her because the process only solves the problem temporarily.

She added that she is only using a stock ROM.

Possible Causes of the Disappearing Messages in the Galaxy S3

It is really hard to say what the source of the problem is since the Galaxy S3 involved is running on stock apps only. So, the problem might be there already when the phone was purchased. It is likely a problem inherent with the Jelly Bean OS said Phandroid. It is possible that the phone has been hacked too or a spy app has been installed without the knowledge of the user added the source.

Possible Solutions to the Disappearing Messages Problem in the Galaxy S3

If the problem has been there since the Galaxy S3 has been purchased, the other solution, aside from calling the dealer or its manufacturer about it, is to reset the device to its Factory Settings.

Since the said Galaxy S3 only runs on stock ROM, then we can discount the possibility that it is caused by a rogue app. But it is possible that an app has been installed without the owner’s knowledge. So, to determine whether a third party app or spy app is causing it, try entering into Safe Mode or perform the solutions here to hunt down spy apps. This is only if you haven’t performed the Factory Reset yet.

Email to Us Your Questions and Suggestions

I hope that the information provided here somehow helped. For more questions about Android devices, write to us at [email protected]. Just be detailed as much as possible in your questions so we can effectively pinpoint your problem and help you find the right solution for it.

Users who have something to contribute on the subject can also share their views and suggestions via [email protected] or on the comment box below.

Visit also the Mailbag section for more articles.