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Galaxy S6 not showing SMS notifications, other issues

S6 Edge Plus

Hello TheDroidGuy community! Here are some of other #GalaxyS6 issues we’ve gathered for you today. If you want to look for other articles that answers more issues on this device, please head over to this page.

  1. Galaxy S6 closes apps all of a sudden
  2. Galaxy S6 not showing SMS notifications
  3. Galaxy S6 Edge Plus won’t charge and go beyond 0%
  4. Galaxy S6 going into boot cycle/ boot loop
  5. Galaxy S6 video issue when brightness is adjusted
  6. How to configure Comcast email on Galaxy S6 to use IMAP

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy S6 closes apps all of a sudden

The app that I am using on the phone will suddenly close and the home page will appear. If I re-open the app it either instantly closes (or does so after a short delay) and the phone reverts to the home page. Once back to the home page the Recent and Back keys light up intermittently and the phone makes a clicking sound. I have re-booted the phone in safe mode but the problem persists. It used to happen every few days but now it is occurring with increasing frequency, twice today alone. The only solution (albeit temporary) is to restart the phone. The phone has been used for less than 6 weeks and was bought from new. — Paul

Solution: Hi Paul. There’s only one thing that you can do to see if it’s a software problem — factory reset. The operating system may have been corrupted or may not be working properly. For easy reference, here are the steps to perform a factory reset:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

If factory reset won’t fix the problem, it’s highly possible that there’s a hardware problem. Bring the phone to Samsung for a warranty repair or replacement.

Problem #2: Galaxy S6 not showing SMS notifications

My Galaxy S6 now says I have a new text message. I do NOT.  And I could deal with it, except that now as new messages really do come in I get no notification at all. I happen to check the time an hour later, and it says two not one anymore. So this is unacceptable. 

I tried a fix involving “Hangouts,” but that didn’t fix it. I CANNOT do a reboot or restart, WHATEVER if it will delete my text messages and here is why…this is my BUSINESS phone.

It currently takes phone calls from two numbers, and text from one. The texts from my customers go back YEARS. The info in there is ESSENTIAL to have on hand if they contact me in the field. I need to know if my work is covered by my warranty, which the date on the text will tell me, in addition to what I did then, what I charged, etc. I am not about to delete my livelihood. 

So this is a glitch with the phone itself or something, considering I didn’t change any apps or anything of the sort for a long time now.

Help would be appreciated. — Toni

Solution: Hi Toni. We don’t have any clue as to what goes on in your phone so you need to perform some troubleshooting to isolate possible causes. Before you proceed, you want to make sure that your important files and messages are saved somewhere.  If you have a computer, make sure that you create a backup of your photos, videos, contacts, text messages, etc via Kies. If you don’t have a computer handy, try using Helium app from the Play Store to back up important stuff. It is important that you ensure you have properly created your backup before doing any of our suggested steps. We are not liable for any data loss that may occur following our steps.

Once a copy of your files have been created, prepare the phone for troubleshooting.The first one is to delete the app cache and data. If you use Hangouts or the native messaging app to send and receive text messages, you can follow these steps:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for the messaging app you’re using and tap it.
  • From there, you will see the Clear Cache and Clear Data buttons.
  • Tapping the Clear Data button will erase everything from the messaging app so make sure that your important text messages are saved somewhere before doing this.

After deleting the cache and data of the messaging involved, observe how the phone behaves when handling text messages for a full day. If nothing changes, the next potential solution is to delete the cache partition. Here’s how it’s done:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Finally, make sure to do a factory reset (steps are provided above) if the issue remains even after wiping the system cache.

Problem #3: Galaxy S6 Edge Plus won’t charge and go beyond 0%

i have a Galaxy Edge S6 Plus for about 2 months now and last night i think i was playing Pet Rescue Saga or i am Instagramming. ) can’t remember since I’m sleepy that time) the battery was at 65% at that time. i thought that i’ll charge it before sleeping but i forgot and i fell asleep playing on my phone. i woke up at 5.30am and saw that my phones battery was completely drained and won’t turn on. So i charge it and leave it. At 7 in the morning i checked it up and still 0%. The 0% was just blinking. i tried to open it to see if i can open it and charge. it will just pop up the Samsung logo and my phones unit and then back to 0% and the blinking 0% logo and charging. it’s been 4hrs and still 0%. And i’m panicking now 🙁 HELP PLEASE 🙁 — Roxane

Solution: Hi Roxane. Try charging your phone using another charger or USB cable. If you have a car charger or a computer, you can also test if the phone still charges when connected to either one of them. If nothing works, make sure to have the phone checked by Samsung or a qualified third party shop.

Problem #4: Galaxy S6 going into boot cycle/ boot loop

I have been experiencing issues with my phone going into a boot cycle. Originally I thought this was a hardware problem with the power button or the battery.

I first started by clearing the partition via boot menu, not the issue. I uninstalled apps one by one, not the issue. There have been some improvements, but it still occurs, on a call for more an 2 minutes. Randomly while using apps. It really started when I noticed the power button was hyper sensitive. The screen was unresponsive to sleep and wake, when it would respond it would go through rebooting itself until I removed the battery. It would power cycle on the charger.

I’ve taken great care of it, no water damage, always in a case, and the original screen protector is still good. — Nicole

Solution: Hi Nicole. The power button of some new Galaxy S6 units tend to be the first one to give up in a lot of power-related issues. If your phone is still under warranty, make sure to go to a Samsung store so they check the status of the power button, or any other hardware involved in power management. They may also have to check if the battery is still working properly.

We know that boot loop or boot cycle issue can sometimes be caused by a software glitch or bug so it will not also hurt if you perform a factory reset (steps provided above).

Problem #5: Galaxy S6 video issue when brightness is adjusted

I use Samsung S6. Apparently this problem is there with all of the same phones (I checked another phone at the store the day after I found out the problem – which was the night I bought my phone). So, when i play videos in my phone on either MX player or the built in video player, the shadows area of the videos look animated. They look fine when I adjust the brightness to the lowest value or the highest value but during the middle brightness values the darker areas of the video (the clothes behind the door which is in low light, the corners of the cars which are darker than the person sitting inside, the hands that are behind the wheel in the shadows where the driver is looking outside, etc) goes green or red apart from the regular way of showing the color present in brighter form.

It happens with games too. as I adjust the brightness I could see the color changing from green to red where there shouldn’t be any green, but everything looks OKAY at full brightness.

P.S. I am a videographer, so when I first showed it to my friends they didn’t see it until i pointed the areas with my finger, honestly it’s been a frustrating experience. I hope you would come up with something. — Ruman

Solution: Hi Ruman. The accuracy of how an Android phone renders a picture or a video does not exactly fall within our “scope” of support. This type of thing is best fixed by the hardware maker, which, in this case, is Samsung. Please contact them and ask for ways how to better fine tune the display of your phone.

Problem #6: How to configure Comcast email on Galaxy S6 to use IMAP

Because I do not want to have emails that I send to Trash on my S6 to also be sent to Trash on my Comcast email server so that I am unable receive them on my desktop running Outlook when I get home and start my desktop, I switched my email account on the S6 from IMAP to POP3.

I was advised to do this by Comcast tech support.

My problem now is that I cannot Send any emails from my S6 with the POP3 incoming server setting. So I’ve switched back to IMAP and guess I just have to be careful about not Trashing any email message on my S6 that I may want to receive and read in Outlook on my desktop.

Is it possible to send & receive emails on my S6 with a POP3 incoming server?

Thanks for any help. — Dick

Solution: Hi Dick. As far as we know, Comcast only uses POP for their email service, which is exactly not very convenient for users who access their emails on multiple devices. In order to use IMAP, you have to switch your Comcast email over to IMAP. Switching over to IMAP is easy but if you also need a reference to manually enter the server settings on your device, please refer to this table (taken from Comcast FAQ site):

Recommended
 Only If Needed
Incoming Mail Server – Nameimap.comcast.netimap.comcast.net
Incoming Mail Server – Port Number993 with SSL ON143 with SSL ON
Outgoing Mail Server – Namesmtp.comcast.netsmtp.comcast.net
Outgoing Mail Server – Port Number587 (SMTP)465 (SMTPS)
SSL Encryptioncheckedchecked
AuthenticationComcast email address and Password required

Once you have reconfigured your Comcast email to IMAP, make sure to delete your old Comcast account from your phone and start over.

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

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Galaxy S5 POP account issue after Android update, other issues

Android updates can sometimes lead to more problems than fix existing ones. In this episode, we include an S5 POP account issue after Android update as well as other #GalaxyS5 problems.

s5

Below are the specific topics discussed in this post:

  1. Galaxy S5 POP account issue after Android update
  2. How to recover important files from a broken Galaxy S5
  3. Galaxy S5 screen flickering when Power Saving mode is on
  4. Galaxy S5 has weak signal | Galaxy S5 mobile data not working
  5. “Downloading…Do not turn off target” error in Galaxy S5 due to faulty charger

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S5 POP account issue after Android update

The recent software update has wreaked havoc with my phone.  I have spent hours on the phone with Verizon just trying to fix the problem with my email. I have since found that Samsung deleted “period to sync” from the incoming emails options in POP, so it downloads 60-70-100 old emails each time there are new emails to download. But, using pop is the only way I can keep emails on the server so when I delete them from the phone, I can still access them and respond from my laptop. Is this true?  Did they really delete it? Are they crazy? 

If I switch to IMAP, the emails are deleted from the server once I delete them from the phone, and I can no longer access them from my laptop!  Before the “wonderful” upgrade, I was able to download only the most recent incoming emails, plus leave emails on the server so I can respond to them from my laptop. This problem with 60-70-100 emails downloading every time I have a new incoming email is annoying, frustrating, and burning up my battery. Did they REALLY delete “period to sync?” And how can I get around it? 

I only want the most recent emails downloaded, and I want them to remain on the server so I can access them from my laptop. I am about ready to throw it out the window. Argh!  Thanks much! — Mindy

Solution: Hi Mindy. First of all, we don’t monitor minute changes to settings of any apps like the Samsung email app on the S5 or any device so we can neither confirm nor deny it. Samsung, Google, or your carrier change app or software settings without user approval all the time. The missing option may be important for you and for other users but the decision to remove them does not depend on users at the end of the day. We know this is disappointing but that’s a fact of our everyday digital life. We as end users don’t have the final say when it comes to updates. The principle what-you-see-is-what-you-get happens whether you like it or not. If you really want to do something about this missing feature, try to email Samsung developer team so they know it’s importance for people like you.

Secondly, since there’s nothing that you can do to change the current email app in terms of POP settings, we recommend that you simply switch to IMAP. Keep in mind that IMAP was created as an improvement to POP, which was the system built when an Internet service provider can only provide a very limited storage space for a particular user’s email account.

IMAP is the recommended protocol to use if you access your email via multiple devices. Unlike POP, IMAP protocol always keeps a copy of your messages on the server inherently so multiple devices can access them anytime. You don’t have to delete your email from your phone that often as well because the email app makes sure that only the recent messages are temporarily stored in the phone, thus helping minimize the storage space the app consumes in your phone. That’s because IMAP protocol only stores or downloads a fraction of your emails in the phone’s local memory (unless you opt to view older ones too). This is, at least, how IMAP accounts should work in general in most email apps. Some email apps may modify this behavior though like what happened to your POP account after an update. Changes may be introduced that can significantly affect the behavior of the email app we, as end users, are used to seeing.

As far as we know, the stock or native email app on the Samsung Galaxy S5 only downloads recent emails when you use IMAP. If that’s not happening on your email app right now, consider using third party email apps. There are many free email apps in Google Play Store that you can try. This is the only workaround that we know of.

Problem #2: How to recover important files from a broken Galaxy S5

Hi. My phone was thrown to the ground and it’s badly damaged physically on the front upper half (the lower half and back are ok). The phone vibrates when I plug it in to the charger and the LED light in the upper left hand corner turns on but nothing else happens. Recovering the pictures in this device is my main concern. I never backed them up, email them to myself and I had stupidly just removed the memory card a month before because of no more storage and never put one back in.

Samsung said they can fix the device but because of their privacy policy they have to wipe everything and T-Mobile don’t fix it. They’d just send me a new phone but like I said my main concern are my photos. I wasn’t able to use Samsung Kies because the Samsung rep said that since I had a pin to unlock the phone it wasn’t going to be any use. Please! If anyone could help me! — Josmery

Solution: Hi Josmery. In order to move files from your S5 to another device like a computer, you need to make sure first that you enable file transfer mode (MTP) by tapping an option or set of options in the screen. If the phone turns on but the screen is unresponsive or turns black, there’s really nothing much that you can do on your end. Like what Samsung agent said to you, the phone must be unlocked first too. After that, MTP must be selected so that a computer can access your personal data. Try to look for a way to have the screen replaced to see if you can save your photo that way. Screen replacement in this case is expensive and will not guarantee that your phone will work normally afterwards. If those photos are worth the effort and money you will put in the procedure, we say go ahead. Otherwise, you simply have to accept the fact that they’re gone.

As a friendly reminder, always keep a copy of important files to another device to avoid losing them again in the future. File recovery is a tricky business and if the storage device or the device is damaged, it’s almost always impossible to do.

Problem #3: Galaxy S5 screen flickering when Power Saving mode is on

Problem: Ever since I updated my phone to the newer software version  my phone screen has been flickering a lot when I dim the brightness of the screen or when I turn power saving mode on. When I restart it its fine but then a couple minutes later it starts doing it again. It also happens when the screen is about to turn off since I have it on the 1 minute screen timeout option. Please help!

Solution: Since this problem started right after the software update then it may be caused by old software data that may still be in your phone. This old data is conflicting with the new software version and is causing this problem. To get rid of this old software data you should backup your phone data and do a factory reset.

i tried doing the factory reset and it worked for about 20 min and then started to do the same things again.

i can add that it’s also flickering and not allowing me to unlock. I have to try several times until the screen shows me the unlocking screen. — Nicolás

Solution: Hi Nicolás. If the phone worked normally and the screen flickering issue did not appear immediately after a factory reset, that’s an indication that an app or update you have installed afterwards is the culprit. That means that the screen as well as the rest of the hardware are most probably okay.

Observe how the phone behaves after every installation so you can isolate the cause. Alternatively, you can boot your phone in safe mode so you don’t have to go through the hassle of doing a factory reset again. Here’s how it’s done:

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S5′ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

Restarting your phone in safe mode is not a solution but rather a way to confirm if our suspicion is right. If the phone works normally while in safe mode, that’s a confirmation of our hunch. In order to solve the problem though, you still need to isolate which of your third party apps is causing the problem.

Problem #4: Galaxy S5 has weak signal | Galaxy S5 mobile data not working

18 months ago I dropped my phone and cracked the screen. My phone still worked perfect until it fell again, this time damaging the screen even more and causing the horizontal green lines and inability to use buttons. I had the screen fixed and it seemed to work fine except now my phone reception and internet rarely work. The reception does show 4G at times (momentarily)  but flickers in and out.

Also, I can only stand in one place at home to make calls. I have borrowed a HTC ONE and swapped my SIM and my coverage is perfect. I have tried the safe mode and it still doesn’t work. I have done the cache option also and my phone worked for a short time only. I have checked the APN and its fine. I think my only options is a factory reset but I’m curious, could the internal aerial be damaged? All other components on my phone seem to be in working order.

Thanks for your help! — Alicia

Solution: Hi Alicia. Yes, your S5’s transceiver, just like any other hardware component, can be damaged. A transceiver is smartphone component responsible for receiving and transmitting radio signals. It is one of hundreds of components connected to the motherboard and can easily be damaged like any other electronic component.

If you haven’t tried a factory reset yet at this time, make sure that you do it to see the difference. If you get the same situation after a factory reset, you can assume that you have a hardware malfunction.

For reference, these are the steps on how to do a factory reset on your S5:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

Problem #5: “Downloading…Do not turn off target” error in Galaxy S5 due to faulty charger

First of all I wanted to say thank you for your post on this page https://thedroidguy.com/2015/08/how-to-troubleshoot-samsung-galaxy-s5-downloadingdo-not-turn-off-target-error-1048496. The info I gained from that was invaluable to me understanding that I was not waiting over 24 hours for an update, but more of a distress call from my phone. It ended up being a hardware issue that occurred when the phone was in a powered off state and connected to the factory charging system that came with the phone. 

I resolved the issue by switching out the power adapter. Apparently the adapter had short-circuited and my phones reaction was to go into the factory mode. I just wanted to let you know that the error I got and you reflected on that article could be caused by something as small as a power adapter failure so you should have users check with that first (instead of a master reset which I came dangerously close to doing haha..).

Thank you again for all your support and I hope that my issue/solution will better help your fanbase. Keep doing great things! — Jake

Solution: Hi Jake. We appreciate the effort of providing this feedback. As a general rule, we always suggest to do software troubleshooting first before checking for any possible hardware malfunction. Some software troubleshooting commonly suggested in this blog include wiping the cache partition, booting in safe mode, deleting an app cache and data, and doing a factory/master reset. If none of them changes anything, that’s the time that we tell users to check hardware, including the factory-supplied charger. This logic in troubleshooting is not absolute though and users can, of course, choose to skip something if they want just like what you did. We are glad that you did skip master reset and instead jump right on to checking the charger. Thanks for letting us know of this solution again.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Troubleshooting Samsung Galaxy email issues

 

 

email issue

We have collected some of the email issues on select #Samsung devices (#GalaxyNote5, #GalaxyS6, #GalaxyS6Edge) so we can share their solutions to our community. Below are the specific issues mentioned here today:

  1. Galaxy Note 5 not receiving emails
  2. “Please use a valid email address” error when trying to login to a site
  3. Gmail won’t download emails and won’t install update
  4. Cursor jumps to Gmail address bar or bottom part of page when composing email
  5. Persistent notifications from different apps
  6. Native email app on Galaxy S6 not syncing emails
  7. Jerky cursor when typing something on a Galaxy Note 5

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: Galaxy Note 5 not receiving emails

I bought this device just over a month ago. I have set up a number of email accounts in it which were working properly until Dec 29, 2015. Thereafter I am not able to see any of my email messages. I have tried deleting and re-setting the email accounts again but nothing is being retrieved from the server. I am able to see the emails only on my computer and not on the smartphone (Note 5). I don’t know whether the device is defective or this is a set up problem.

Please advise. — David

Solution: Hi David. Make sure that the email accounts setup on your computer are configured to user IMAP instead of POP. The same setup should be true to your email accounts on the Note 5. POP is an email download process protocol that only lets a copy of an email be stored in a single device. So if you set up your email accounts in your PC as POP and IMAP on the Note 5, it’s possible that the PC downloads the emails first. Once that happens, the remote server then automatically stops sending a copy of your emails to your Note 5.

Remember, if you plan on accessing your emails on at least two devices, make sure to user IMAP.

Problem #2: “Please use a valid email address” error when trying to login to a site

There are times when I am trying to fill out a form where my email is involved and I get an error message saying “please use a valid email address”  or “email not valid”. And I cannot complete the form. Sometimes it happens when I am logging in to a shopping site or even to access my account with Princess Cruise line. I took screen shots but don’t know how to attach them here. I’ve cleared the cache, history, restarted the phone. I really wanted to know if you have seen this problem before (tech support at Verizon and Google tried to troubleshoot without success and had never heard of it), or if it’s their website and not my phone?

It happened with my Note 2 as well. On my PC, I have no problem getting in to these same sites with my email address and password. I think I am going cuckoo whenever this happens. Not sure I was believed during my prior trouble shooting efforts. I can send my screen shots if you let me know how to do it. Thanks! — Janice

Solution: Hi Janice. It should would have helped us a lot if you were able to send a screenshot of the situation. Anyway, assuming that you are typing the correct email in full format like, [email protected], yours is definitely one of a kind. We haven’t heard of this problem either so this must be an isolated issue on your device. If the issue happens on at least 2 sites, try using another mobile browser like Google Chrome or Mozilla Firefox for Android. It may be a browser problem only. You can, of course, also do a full master reset to ensure that there is no firmware-level bug behind the issue. To do that, just follow these steps:

  • Turn off the Galaxy device completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the phone vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Vol Up key.
  • Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  • Now highlight ‘Yes — delete all user data’ using the Volume Down key and press the Power key to begin the reset.
  • When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  • The phone will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Problem #3: Gmail won’t download emails and won’t install update

I have been having problems all week with both Gmail and Google Play not working. Today I went to my Google Play account and noticed that I had a credit card in there that was no longer good so I replaced it with my current card. That at least allowed me to get into Google Play on my phone and apps started to update. Now I can’t get into email. It started from the beginning as if I just purchased my phone. Then it told me it wanted to verify who I was and send a text message which it did but there was nowhere to put the verification code in. I tried downloading Google Inbox because that has worked in the past when Gmail didn’t but when I try to install it just spins. I just went back in my phone and it looks as if we are back at square one, can’t even get Google Play to work. This makes me nuts! Can you help? Thanks for your time. — Lorrie

Solution: Hi Lorrie. The best thing that you can do to fix the mess is to actually start over. Start by creating a backup of everything of value (photos, videos, contacts, etc.), then simply perform a factory reset. After a factory reset, your phone should ask you to set up a Google account again. Make sure you have everything updated to prevent the issue from coming back. Doing a factory reset will ensure that the email client is reset to its default settings. That way, you can access your emails again just like before.

Problem #4: Cursor jumps to Gmail address bar or bottom part of page when composing email

I have 2 issues:

I have no way to put someone on hold while on a call. Recently moved from a  HTC one M8, this was never an issue. now, when i have an incoming call the message on the call screen is something like ‘to answer this call the current call will end’. I have gone through all types of settings ETC and no joy. On the call screen…There is no menu section to do anything at all regarding another call.

My second issue is related to the Gmail app. On all my devices…while writing a Gmail, the cursor will often ‘jump’ back to the ‘address’ section…or will ‘jump’ to the bottom of the email ‘footer’.  Please help!  Kind regards. — Tim

Solution: Hi Tim. The first issue should be answered by your wireless carrier. It may be a firmware bug they haven’t noticed, or a network problem that we have no control over with. Make sure to call them and let them know about it as soon as possible.

The second issue may be a simple cache problem on your Gmail app. Try to delete the app’s cache to see the difference. Here’s how it’s done:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for the Gmail app and tap it.
  • From there, you will see the Clear Cache button.

Problem #5: Persistent notifications from different apps

I have a Samsung Galaxy S6 SM-G920F Factory Unlocked Cellphone, International Version. Even though I change my notification settings in my different apps (example email, Messenger, Facebook, WhatsApp), no matter what notification sound or setting I choose, the default notification settings keeps playing. I’ve configured the notification sound and settings in both the specific app and in the phone settings. i.e: I’ve set my phone so that when I receive an email no ringtone plays nor does the phone vibrate. However when I receive an email it vibrates and plays the default ringtone. I’ve tried changing ringtones directly in the email adjustments, however it continues to play the default ringtone instead of the ringtone I’ve chosen for my email notifications. This happens with all of the apps I’ve tried.

This is a brand new phone, I have installed all the software updates that were prompted (Lollipop 5.1.1) and I haven’t installed any 3rd party apps. — Simon

Solution: Hi Simon. Android Lollipop’s notifications scheme is a bit complicated for new Android users. It now employs a few ways to tweak how you receive notifications based on importance. You can, for example, setup certain apps to continue giving your auditory or vibrate notifications called priority interruptions even if you have already nominated everything else to be muted. Make sure that the apps you mentioned here are not included in your priority interruptions. To do that, simply head over to Settings> Sound & notification>Interruptions. Under Interruptions, you have three choices: Always interrupt, Allow only priority interruptions, and Don’t interrupt. Make sure you configured everything here to fix your problem.

Android Lollipop also empowers you to block an app entirely from giving notifications. Just go to Settings>Sound & notification>App notifications. Once you’re in that page, tap on adjust notification settings for a particular app and toggle the Block slider to the On position.

Problem #6: Native email app on Galaxy S6 not syncing emails

Default S6 email set up using IMAP. Initial set up works then shortly after (couple hours), even with manual refreshing, I do not receive any new emails. I set up another email account using the email info yet under the Gmail email icon and it works properly there, just not with the default email. Hope this makes sense as I am not sure how else to describe it. I have removed and set up 3 separate times and get the same issue. I want to use the normal email app and not the Gmail app to read emails from this account. uggggg please help. — Richard

Solution: Hi Richard. Make sure that the master sync button in enabled. You can do so by pulling down the notification bar, tapping on Edit, and selecting the Sync button.

Of course, you have to make sure as well that the Sync account option under the normal email app’s Settings section is enabled.

Problem #7: Jerky cursor when typing something on a Galaxy Note 5

When i am typing (usually emails but not always), the text will jump around and start putting each character on a previous location, inserting what I  type into the middle of a word. I can see no pattern of where it jumps to…number of characters or lines back.  My daughter insists I must be hitting something on the keyboard but I  can’t  see how.

I am 74 years old, worked as a main-frame programmer from 1969 to 1996 with lots of writing of documentation and systems analysis; most other jobs were secretarial or clerical — I know how to type. I never had this problem on my Note 2. — Margie

Solution: Hi Margie. Your issue may be similar to Tim’s above. Make sure that you clear the cache of whatever app you’re using. You can also try to wipe your Note 5’s cache partition to ensure that the caches of your apps are up-to-date. Here are the steps to do that:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

 


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Kickstarter Project Falls Prey To Apple’s Policies?

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With the increasing number of smartphones, there are bound to be a lot of third party accessories for them. Especially for Apple products where accessories are sold for a premium price. And with the introduction of the new lightning connector, Apple moved away completely from the traditional 30 pin dock connector which was standard for the iPod Classic, iPod Touch, iPhones and iPads. This apparently brought faster transfer speeds and quicker charging capabilities, with the tradeoff being limited third party accessories at the time of the launch. But we expected that to pick up pace as the days went by and some Chinese accessory makers were quick to open up the lightning connector to replicate them and start selling affordable cables of their own.

In the U.S, a company named Junior Edison was formed so as to bring mobile charging to all these devices with a device called POP (Point of Power). This charging device came with retractable cords and is portable to conveniently carry it around. Powering the unit is a 26,000 mAh battery pack inside to charge almost every device you own with ease. The group also had a variant named POP Station planned which would allow users to plug into a nearest plug point and charge the device that way. Since this was a new and emerging group, they needed to raise funds to support the project, which is why they posted their idea on Kickstarter, eventually garnering lot of pledgers and raising funds of up to $139,170. However, it now seems like the gang at Junior Edison are preparing to refund the money to the pledgers/investors as the project has failed to take off. And this has nothing to do with the company itself, but the stringent rules put in place by Apple, apparently.

As you would expect, this new portable charging device decided to have the proprietary Apple lightning charging connector as one of its cords along with the usual USB and other charging cords to support other devices. But that’s where the problem began, it seems, as Apple wanted the charging unit to only include its lightning connector and not any other port (not even its own 30 pin accessory). So what this meant was that the gang at Junior Edison had to make this an iPhone only charging accessory, which frankly wouldn’t work as there are plenty of other devices out there which have a market for an accessory like this. Every third party accessory that supports Apple products needs prior reviewing and permission from Apple. So when Junior Edison asked for permission, Apple broke the news and the project was called off and the folks have decided to refund the money to the investors (over 1,000 of them). The company ruled out launching the POP with a standard 30-pin port and a lightning adapter as it would make no financial sense. This is because the adapters alone cost $25 (on wholesale).

Some feel this was all intentional and the developers just wanted to get some attention. Because when you look closely at the actual product, it comes with two female USB ports at the bottom. So even though there’s no retractable lightning port on board, I guess users with a lightning cable would be able to use the charging port just fine. The ability to not add a retractable lightning cable to the unit shouldn’t be enough reason to call of the entire project, which I guess makes all of this sound a little suspicious. Moreover, the CEO of Junior Edison, Jamie Siminoff has decided to refund the investors’ money on his own crowdfunding site – Christie Street. So was this just to garner attention from the investors on Kickstarter so as to make a name for himself? We hope not, because the idea shown here was really brilliant and we would have really liked the device seeing the light of the day. On the other hand, it makes us wonder about Apple’s policies where it doesn’t allow third party accessories to support both lightning and its own 30-pin connectors. For now, it is curtains on this project and investors should shortly get their money back.

Source: Kickstarter
Via: The Verge