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Galaxy Note 4 reboots on its own when battery level is low, won’t download MMS, other issues

Hello Note 4 fans! We welcome you to another #GalaxyNote4 post that answers 10 more issues about the Note 4.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy Note 4 getting weak signal in certain areas

I’m in Tahiti, French Polynesia and my service provider is called Vini. The phone in question will not work in my office or most or the area around my home, or will work with poor communication and drop out. The same SIM card put in an old Samsung Galaxy II and a Windows phone Lumia 1520, provide good communications, both incoming and outgoing in the same area. I have done a factory reset with no improvement. Is this normal for this phone, is there something else I can do to improve communications??? It is my favorite phone, but nearly useless until I’m in town, so I have to use my Windows phone which I like a lot too. If it weren’t for lack of apps, I would love it. — Richard

Solution: Hi Richard. There’s not much an end user can do when faced with a problem like yours. At times, this issue is caused by a software bug so removing a problematic app or doing a factory reset. At other times, the issue is caused by an outdated modem firmware so installing the latest Android updates may help too. Since you’ve figured out that this is not due to poor service in your area, the most likely cause of your problem may be something in the motherboard, which unfortunately, is almost impossible to identify. If the issue won’t go away at all after doing all software solutions like factory reset and installing updates, you should consider replacing your phone for good.

Problem 2: Korean Galaxy Note 4 not working properly in Canada, calls keep getting forwarded to voicemail, SMS keeps getting delayed

Hello. Phone was bought new in South Korea. It remained in box until 2015 and I brought it to Canada when I moved. For several months it worked fine. After a visit to the local Samsung store, I’ve been told it won’t update because the phone was made for the South Korean region. If I’m getting 3G, it seems to be a little better but LTE my calls to me go directly to voicemail and I miss a lot of incoming text messages. Often they show up hours later. Anyway to trick the phone about region and be able to update it here in Canada Thanks in advance. — Bob

Solution: Hi Bob. Although Samsung devices may be running Android, most of them are catered to the needs of carriers they’re supposed to work on. A device meant to operate in a particular Korean carrier is configured to that carrier’s network so it may encounter compatibility issues when used with another carrier. These issues usually spring from the fact that the software is coded slightly differently. For example, a Verizon phone may not be able to provide its full functions when used in an AT&T network because some of its core apps and software configuration are simply incompatible with T-Mobile network settings. The problem is, you can’t install a T-Mobile software in a Verizon phone. The same is true in your case. Your Korean Note 4 version may not work properly or not at all when used outside the network it was originally designed to work on.

If your current carrier can’t identify the cause of your problem, or can’t fix a known compatibility issue,  you’re out of luck.

Problem 3: Galaxy Note 4 stuck in boot loop after flashing

Hello Droid Guy. My name is Emmanuel. I recently updated my phone to the PJ2 ROM. Ever since i did, my phone boot loops on Android page (the first boot page) even with 100% battery level. I odined official ROMs several times but the problem persists. I recently discovered that if my phone is on charge (using the official charger), the phone boots ok. Is there a way around this so i can use the phone without having to always be on charge? — Aguzelik2012

Solution: Hi Aguzelik2012. We assume you’re aware of the risks you’re taking when modifying the official software of your phone so you must have already tried contacting the developer of the ROM you’ve used, or asked helped from the community that used it. It may be incompatible, or there’s a certain thing that you must configure to make it work on your current device build. We are not familiar with this ROM, nor has tried using it. Talking to the people who’s behind the creation of this ROM is the only effective way to fix your problem.

Sometimes, boot loop problems can be fixed by flashing the bootloader first, then the firmware. Try that first and see how it goes. Flashing the bootloader has slightly different steps compared to flashing the firmware. If you haven’t tried doing it before, here are the sample steps. Keep in mind that the exact steps may vary on your device. The following steps are for demonstration purposes only:

  1. Look for the correct firmware for your phone model and download it. Make sure that you select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

Problem 4: Galaxy Note 4 keeps rebooting after flashing

The issue is that i change my Galaxy Note 4 ROM to a custom ROM and i did not backup EFS file for network. Then i lost netwok saying not registered on the network but IMEI is still ok. The phone is international version but there are some instructions on the internet on how to fix that but some app need the phone to be in the stock firmware which i have downloaded like 5 types from Sammobile. But all of them when i install them using Odin boot ok. but after boot, when starting to configure the phone normally like selecting language, its stuck completey and you cannot do any thing till you restart again. It does the same thing again. Even if you succeed on finishing the setup, when you use it, its still stuck again until you restart. now i think i am out of option. Can you please help me with new opinions if any. — Stephen

Solution: Hi Stephen. The safest way to bring your phone to its previous working state is by flashing its original stock firmware. We know you’re familiar with the steps on how to do this (we’re assuming you took note of the Android version your phone was running before changing it to non-official ROM).

You can also see our suggestions for Aguzelik2012 above.

Problem 5: Galaxy Note 4 not turning on

Hello. My name is Festus. Please i need your help to fix my phones, one is HUAWEI Y511-U30 and the other one is Samsung Galaxy Note 4. The HUAWEI was faulty after it was dropped inside water, which do everything to dry it for at least 2 weeks, thereafter i turn it on, it came up with vibrating and on sound but the screen was black, i couldn’t see anything. Since then i abandoned it for over 6 month now. This morning i just tried to turn it on after i have charge the battery for some hours, and it’s not just coming up again, no sign of power in it at all. That is for the 1st one.

The second one, the Galaxy Note 4, whenever i insert the battery without putting it on, it will display the phone name and logo and if i try to turn it on, it won’t, and not boosting. Kindlly help me out. Thanks. — Festugreat

Solution: Hi Festugreat. Firstly, the HUAWEI Y511 does not have water resistance protection, so it must have permanent damage on its hardware right now. You need to have its hardware checked so you’ll know if a repair can fix it or not.

For your Note 4 issue, we recommend that you try to start it to other modes first so you’ll know if there’s something that you can do about it software-wise. If the phone stays dead or unresponsive, that’s your cue to have it checked by a professional or Samsung service center.  Here are the steps on how to boot the phone to alternate modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem 6: Galaxy Note 4 reboots on its own when battery level is low

I have a Samsung Note 4 and i updated it to Lollipop 5.1.1.after a few days i observed that the phone shuts down when it reaches around 20% to 30 % of its battery. I can’t turn on the phone after this and would need to charge it again. I also accidentally dropped the phone down once from a low level. Could this be a reason why its shuts down? Is the battery broken? As i can see the battery, there no sign of external damage such as swollen battery. I got this phone 8 months ago. i purchased it because of its battery life span. i hope you can me fix the problem. — M

Solution: Hi M. Try to recalibrate the battery first. This will help train the operating system again on how to detect the true battery levels. Here’s how it’s done:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

If recalibrating the battery won’t work, try factory reset, followed by installing all Android and app updates. Sometimes, all sorts of problems can happen due to incompatibility issues with apps so making sure that you only install good apps is very important. Better still, try to observe the phone after a factory reset without installing any app or update. Doing so will let you know if the problem is software-related or not. If the issue remains, it’s most probably bad hardware or battery so you want to address those. For a bad battery issue, you can simply replace it. However, if you think it’s more serious than bad battery, you’ll want to have the phone repaired.

Problem 7: How to address Galaxy Note 4 battery drain issue

Dear The Droid Guy Team. My Samsung Galaxy Note 4 battery is draining extremely fast! I read your 3-part solutions, but I must be doing something wrong because nothing works. I’ve never had the Lollipop app on my phone and I have very few apps running. This just recently started. I troubleshooted thru Samsung, installed a new battery, deleted all unnecessary apps, continually ‘close all’ running apps, my phone’s never been damaged or abused, etc. This is very devastating to me because I’m a cancer patient, struggling financially, and simply cannot afford a newer version phone. It was suggested to me yesterday that fast battery drainage is intentional so that users are forced to buy the latest upgrade, however I find that hard to believe (I’ve never been cynical). I’ve reached out to everyone everywhere that I can think of. Your website says that you read all requests, so I’m crossing my fingers and hoping you’ll reply to me. Please help! I’ll be so grateful! Really really grateful!  — Constance

Solution: Hi Constance. Most of the time, battery drain issue is really not an issue but rather a product of improper usage and smartphone power management habits. Assuming of course that there’s no device or battery issue, you should be able to address battery drain issue by simply changing your usage habits and tweaking some relevant settings.

Firstly, you want to make sure that you check what’s eating up battery power. You can do so easily by checking battery usage under Settings>Battery. If there are items that standout in the list, you should consider uninstalling them or forcing them to hibernate most of the time. If, for example, Facebook app seems to be taking a huge chunk of battery usage, that can be an indication that you’re using it way too much day in and day out. It can also mean that it always run in the background, communicating to remote servers to download updates. The same can be true for other apps.

Usually, the items that should be on top of battery usage list should be Android OS or screen. Since there’s nothing that you can do about Android OS, you should focus instead on the item that you can control like the screen. Try to lower screen brightness to the lowest comfortable level to conserve power everyday.

Secondly, you want to keep the number of apps installed to the minimum. Keep in mind that the more apps you install, the longer the operating system has to work everytime to keep everything in order. In very simplistic explanation, Android becomes more efficient the lesser the apps there are in the system.

Also, not all apps are built with conserving battery power in mind. Some may be power efficient while others may be poorly coded. In other words, the more apps you have, the higher the chance of an app possibly draining the battery.

Keep as few apps as possible. Stick to official apps and avoid those built by unknown developers. This is just a general guidance since we don’t know how many and what type of apps you have. We also don’t know whether they are working fine or not.

There are a lot of tips and tricks that you can do to improve your battery life so we encourage you to do some research. Discussing the entire gamut of battery saving tips is beyond the scope of this article so try using Google to help you.

Problem 8: Galaxy Note 4 fingerprint lock not working after an update

After an update overnight, the phone asked for password entry but after showing the keyboard for a short period of time, it disappears and you cannot get it back again. The screen shows ‘Backup password’ but touching this doesn’t bring up the keyboard. After a while this disappears as well as so that nothing is shown on the screen (except the wallpaper) other than ‘Emergency call”at the bottom. The finger scanner doesn’t nor does the back up or menu bottoms on the left and right bottom of the phone. I can get in by restarting and entering the backup password when the keyboard first appears, and the phone works fine. When it times out and goes back to needing a password or finger scan entry, the scanner doesn’t work (no red fingerprint or other indication that it is working) and pressing ‘backup password’ doesn’t bring up the keyboard. Restarting again is the only way of getting one chance of entering the password. I have tried a soft reset but no difference. — Lynne

Solution: Hi Lynne. Hi Lynne. Try wiping the cache partition first. Please follow the steps below:

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  6. When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

Once you’ve cleared the cache partition, make sure that you delete the old registered fingerprint so you can replace it with a new one. Make sure that you also update the backup password. If the problem won’t go away after that, do a factory reset.

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off the Galaxy Note 4 completely.
  3. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  4. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  5. When the Android System Recovery shows on the screen, release the Vol Up key.
  6. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  7. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  8. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  9. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Problem 9: Galaxy Note 4 battery randomly reboots even when battery at 87%

Good morning. I have a Samsung Galaxy Note 4 phone and while the battery has 87% my phone will shut off. It’ll act like its cutting back on but never come on. I have to charge it in order for it to come back on and some times the battery will show 0% and then it will automatically go to 67%. Can you help me out? I’ve done a factory reset and did the spin test on the battery. I guess it could still be the battery? — Stephanie

Solution: Hi Stephanie. If factory reset did not fix the issue, the most likely cause is bad battery. We suggest that you try battery recalibration first (steps provided above) and see how it works after that. If the problem remains, get a new battery.

Problem 10: Galaxy Note 4 won’t download MMS

I am unable to receive pictures downloaded in text messaging. I brought my phone with me from T-Mobile to Consumer Cellular at the beginning of the year. T-Mobile did an update on my phone and now I cannot download pictures when they are sent to me in text messaging. I call Consumer Cellular and they helped me change back my APN settings. I have done a soft restart, turn my phone off and back on and cleared cache in Storage. Mobile data is on also. This problem did not exist before the update and I have run out of ideas. Can you help? — Denise

Solution: Hi Denise. If you’re positive that the issue started after a T-Mobile update, there may be or may be not that you can do about it. If said update was applied permanently, which means that core settings had been modified for good, there may be nothing that you can do about it. To see if that’s the case, try using a different messaging app first. If that won’t fix the problem, consider doing a factory reset. If a factory reset won’t resolve the issue either, that means the update was permanent. That means that there’s nothing that you can do about it at all unless you can flash the original stock firmware before the update.

 


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Galaxy Note 4 has poor signal reception, can’t read SD card, can’t send and receive MMS, other issues

Welcome to the last #GalaxyNote4 post for the week. Like the rest of the posts before, this article answers more Note 4 issues. We hope that you’ll find this post helpful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy Note 4 battery drain issue

My Samsung Galaxy Note 4 battery drains fast. I have checked all possible causes as you listed in the droid guy solutions provided without success. This includes force stopping running apps etc and uninstalling most of my applications. The problem still persists even when I charge my battery full around 7pm and then switch off the phone completely the whole night leaving the battery in the device. When I turn it on in the morning at 7am the battery is at 35-40% This is an original Note 4 battery I bought from a Samsung shop to replace the original battery. The original battery I bought with the phone, when I started experiencing thus fast battery drain I assumed my battery needed replacement since my phone is about 3 years old now. I have done 2-3 firmware updates since I bought this phone and I believe the problem started on my last firmware update. Please help. —        Mpofunj

Solution: Hi Mpofunj. Try recalibrating the battery first and see if it helps. Doing this step will help retrain the operating system in detecting battery levels. Here’s how it’s done:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

If nothing changes after recalibrating the battery, do a factory reset. This will ensure that you eliminate possible software glitch.

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off the Galaxy Note 4 completely.
  3. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  4. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  5. When the Android System Recovery shows on the screen, release the Vol Up key.
  6. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  7. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  8. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  9. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Should the issue remain after a factory reset consider getting a new battery or better still, a new phone.

Problem 2: Galaxy Note 4 has poor signal reception

Samsung Galaxy Note 4. My phone was working perfectly before but one day there was no signal and the SIM slot was changed. It worked fine but after some days, there was no signal again. Sometimes it has signal when the other phones has a LOT of signals on the area but my phone will only have 1-2 bars of signal. My wifi also has really hard time connecting unlike my other phones.

Another issue that frustrates me is that my phone never turns off the display. When i press the button for locking the screen, it will lock for 1 second then the screen will open up again. It never turns off unless i power off. I’ve reset everything. Hard and soft reset and even cleaned cache. But it doesn’t work. Please help me. 🙁 i really have good memories with this phone. Thanks in advance :)) — Daniel

Solution: Hi Daniel. Android troubleshooting is simple, you don’t have to make things complicated at all. If you’ve already exhausted all software troubleshooting like wiping the cache partition, factory reset, or unroot (if phone was rooted), reflashed stock firmware (if the phone is running custom firmware), then hardware issue must be to blame. If you’ve been using this Note 4 for over 2 years now, it may be near it’s end of life. We’re not saying that your Note 4 is only good for a few years but life expectancy of electronics depends on a number of factors. We know of some Note 4s that are still working great at this time. Our own Note 4 is working fine even though it’s been working day in and day out since September of 2014. There are a lot of things that can affect how long an electronic device like a smartphone can last so there’s really no telling when a device starts to malfunction due to wear and tear. The point is, if your phone is now having problems and the usual set of software solutions do not make any difference at all, it’s time to consider repair or replacement.

Problem 3: Galaxy Note 4 front / selfie camera is blurry

Hi! I have a Samsung Note 4 GLOBE TELECOM-PH Kernel Version 3.4. Unfortunately, I dropped my phone in the water before and went to a repair shop to repair it and I noticed my selfie front camera has water inside too. Now, it has been a month since I got it, my selfie front camera has no more water inside. But my problem is the sefie front camera of it. When I open my camera before taking a picture it would be crisp and clear. But when I take a picture and when I got to see eat it would be blurry. It’s not like that before, It became like that after repairing my phone. I have even pictures I took before and after the reparation. — Cathleen

Solution: Hi Cathleen. Try resetting camera settings by doing the following:

  1. Open the native Samsung camera app.
  2. Tap the More options icon(the one that looks like a gear icon).
  3. Scroll down to the bottom and tap Reset settings.

If resetting the camera app settings won’t help, try a factory reset. If this reset won’t work either, make sure to return the phone to shop that fixed it initially.

Problem 4: Galaxy Note 4 can’t read SD card

I have a Samsung 128 GB micro SD card that I am using in my Android phone. It is running Android 6.0.1. Configuration version I15.MOT.XT1565.0. For some reason the micro SD card worked before, but I was trying to add music to it and now it isn’t working. My computer wont detect the card when I put it in the SD slot, my phone does see it as there, and my son’s S7 says it needs to be formatted. but when we try to format it we get command ’10 volume partition disk:179,0 public’ failed with ‘null’. Is there a way to recover and reformat the SD card so it can be used again? Or is it trash? — Gloverb

Solution: Hi Gloverb. Well, if your phone still detects it, we can’t see any reason why you can’t reformat it, unless you’re also getting an error with that. Recovery of data from the SD card can be a different topic though. If your computer or phone can detect the SD card but can’t read the contents at all, there’s no way you’ll be able to recover anything from it.

If your phone or any other device can’t reformat the SD card at all, just replace it.

Problem 5: Galaxy Note 4 can’t send and receive MMS

I have a Samsung Note 4. Don’t laugh, it works (up until this morning) great and I love it. LOL With Mobile Data ON I sent a text message this AM with several emojis. Didn’t notice until hours later that it FAILED (in red letters). Sent another text with 3 pictures and it tried for a couple hours to send it then it too FAILED (in red letters). Then I received some texts from a friend with pictures but got the Error message below. I also got one saying that my text (with picture) would be sent when the network was available. Called Consumer Cellular and tech checked my service and all was in order. then he walked me through several steps to set up a new APN. Still didn’t work. Took out the battery and SIM card. Replaced and still didn’t work. I can make calls, send text only texts, access the internet via mobile data with wi fi turned off, play solitaire complete with advertising, etc. Just can’t download pictures from a text. I just tried sending a test text (say that 10 times real fast) and it went through so I guess the battery trick helped there. I just returned from a 9-day trip and it worked perfectly, sending pictures and receiving them. I don’t save pictures on my phone and delete most of what people send me so shouldn’t be an overload of data. — Bizzzzyme

Solution: Hi Bizzzzyme. If your phone can make calls and all APN settings are correct, the cause of the problem may be on the app you’re using. Try wiping the cache and data of the messaging app and see how it works. Here are the steps:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, find the messaging app and tap it.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application. Tap Clear Cache button first and observe how MMS works.
  6. If nothing works, repeat the steps above and tap Clear Data button.

You can also try to use a different messaging app and see if MMS works fine.

Problem 6: Galaxy Note 4 won’t charge

My phone started running really hot and the battery draining super fast, and quit charging. I ran the clean up and shut down everything and it would still do it. Error hardly change after being in the charger all say long would shit down at anything below 30% freeze up, exit me out of whatever I was doing, and them all of a sudden just start running back to normal. Now it’s doing it again and I can’t get it to charge at all. when i finally got it to charge enough to come on it was downloading something with an android on the screen saying it was in custom mode and not to turn off the target device. Help I really need my phone working. I even tried the wireless charger and it won’t work either. The charger will pick up the acceptor, but the phone won’t pick up the charge. — Ashley

Solution: Hi Ashley. The only thing that you can try now is factory reset. If that won’t fix the charging issue, you can either try a new battery or send the phone in.

Refer to the steps above on how to factory reset your phone.

Problem 7: Galaxy Note 4 can’t play Youtube, does not support Google Play Services app

My device (Samsung Note 4 SM N 9108V) does not support Google Play service. I bought it in China. It didn’t have Play services when i bought it. I downloaded and installed, but still it frequently pops a message the “Unfortunately google play services has stopped working.” When i try to open applications like Youtube, they wont open. It gives me a message that Youtube won’t run without Google Play services which are not supported by my device. I have tried almost everything that i could on the internet but still not working. — Bornwell

Solution: Hi Bornwell. Google Play Services app is one of the core apps required in order to play other Google apps such as Youtube. We understand China bans Google and its services so the firmware running in your phone must be configured to block Google apps like Google Play Services. We’re not familiar with your system and we can’t be certain if that’s the case. If you’ve already tried to manually install Google Play Services app before and it keeps on crashing, we don’t think there’s any other workaround for it.

Problem 8: Galaxy Note 4 charges very slow

Hi! This past few days my Samsung Galaxy Note 4 is charging very slowly. Like yesterday, I charged it for 3hrs and its battery just went from 2% to 59%. I tried consulting some phone technicians and they said that maybe the charging pin is broken. They told me that the problem is easy but they don’t want to repair my phone because opening the Galaxy Note 4 is dangerous. Hope you can help me 🙁 — James

Solution: Hi James. In a lot of cases like this, the main reason is always a bad charging port. Try doing a factory reset and observe how charging works afterwards. If there’s no change and charging remains very slow, consider trying a different battery. Sometimes, a bad battery can also manifest in slow charging issue. If that won’t fix it either, go ahead with repair.

Problem 9: Galaxy Note 4 won’t turn back on

First off. I had to uninstall updates from Google Services since it kept causing stuff to pop up. Some said “Google services has stopped” and another message but i forgot what that one said. First i cleared the cache but then that caused the popups to appear more. Finally i stopped it by uninstalling the updates. My phone was going completely fine now. Until one day while i went on my Instagram. My screen froze. I took my battery out and put it back in since that was the only way for me to restart it. My phone turned on but it stayed on the logo screen. It wouldn’t fully turn on. I told my mom and she told me to restart it. But i didn’t want to since i didn’t have any of my drawings backed up anywhere. So i went on my phone and there was a download and restart thing. I didn’t want to restart so i clicked that download thing. I had no idea what it was for. It didn’t do anything so i took battery out. Bad idea i know now. So I can’t restart my phone anymore. Its stuck on that download Android thing. I gave my ma my phone to fix it. She tried to download something into it but it didn’t work. It kept saying error or it didn’t realize it was my phone. I don’t know. So I tried other things like take battery out, hold buttons. I literally tried all the things i can do. Nothing worked. I know it’s my fault. I didn’t know it would do this to my phone. It does still charge up. I don’t know if that means my phone is still fine and can be fixed but in another way that i can’t do. Can you please help? I want to draw. Or at least get my pictures and drawings back. If you can’t do that, it’s fine. I just want my phone on. My family literally doesn’t have no money to get it fixed or to buy a new one. If you can’t contact me here, message me on my Instagram dm. @nekoalexis. — Alexis

Solution: Hi Alexis. There’s very little to nothing that you can do when it comes to an issue like this. Most of the time, the cause of an issue like this is something that an average user can’t fix because it involves a hardware malfunction. The only software troubleshooting that you can try is to check if your phone can restart to alternate boot modes (Recovery mode, Download mode, Safe mode). Each of these modes require doing a combination of hardware buttons. If your phone remains dead or unresponsive after you try all of them, you’re out of luck. You either have to have the phone repaired or replaced.

For reference, here are the steps on how to start your device to alternate boot modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem 10: How to recover files from Galaxy Note 4

Hello! I am trying to just get some realistic idea of how lost some photos are. Long story short, my mother passed away. I have her Samsung Galaxy Note 4 phone but somehow, all pictures were recently wiped! Everything else she had is still there (texts, contacts, even the wallpaper that is not showing up in any photo files) but the gallery of camera photos are gone. The worst part is, my daughter has taken a few photos with the phone, not realizing this happened. She took about 6 photos and several screenshots. My question is, once new pics are taken are ALL old photos automatically rewritten or may some of them still be recovered with only a few overwritten permanently? I hope there is hope to recover these, I am of course willing to pay for a program if it will actually work. I truly appreciate any honest help you can give me! — Audrey

Solution: Hi Audrey. File recovery is a tricky business and even experts in this field cannot give you a 100% guarantee that they can recover everything. Ideally, if you want to recover deleted files from a particular storage device, you want to ensure that you don’t use the device. This is to minimize losing bits and pieces of information that may help in recovering some important data. This means that you’re supposed to turn the device off until you’re ready to let forensics guys do the  recovery. That this was not observed means that some sectors that kept recoverable information may be occupied by new files right now. If you want to know how much information can be recovered, you should let a professional do it for you. Again, we’re positive you’ll not be able to recover everything.

File recovery requires specialized software and can be expensive. If money is not an issue, do some online research and look for reputable companies that offer file recovery services in your area. Sometimes, the process involves mailing your device to their shop so make sure to remove any personal information from your device before sending it.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note 5 stops making sound notifications after an update, other issues

Hello guys! Welcome to our new #GalaxyNote5 post for the day. We hope you’ll find this one another good source of Android troubleshooting tips and solutions.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy Note 5 charging port not working properly

Charger port acting crazy. Sometimes it works, most times it doesn’t. It seems to think there is a charger being plugged in and out of it repeatedly. It’s flashing the “wrong type charger” message over and over without anything actually being plugged into it. It just started showing “set up/install gear vr” at the same time the charger port problems started. There is no Uninstall option for” gear vr” only force stop. I’ve done everything your site says to do, problem still persist. I have recently purchased a wireless charger to keep it charged, but need to know if the external charging port can be turned off. Thanks for any assistance, Jason.

Solution: Hi Jason. Based on the symptoms you describe here, you clearly have a bad charging port. Unfortunately, there’s no way to turn it off or even isolate it from the system software. You can either accept the fact that it’s broken and continue using a wireless charger starting now, or you can have the phone repaired or replaced. No software troubleshooting can fix it obviously so the most effective way of dealing with it is by sending it in.

Problem 2: Galaxy Note 5 has spotty connection after it was accidentally dropped

Hello, I am having issues with connectivity with my Samsung Note 5. About a week ago I cracked the back of my phone and Sprint sent it out for repair. They performed a factory reset. Since getting it back today, I have had VERY spotty connectivity. I went back to Sprint, they did some updates and sent me back on my way. Still having the same issues. My phone basically has no service if im home what so ever. This has never been an issue previously. Any insight would be helpful. Thanks. — Julie

Solution: Hi Julie. If you did not have this problem prior to sending the phone in for repair, you should seek for a new phone instead of opting for repair. The drop may have damaged the network chip or antenna so there’s nothing that you can do about that on your end.

Problem 3: Galaxy Note 5 status bar portion of the screen is blurred

Hi. When I open my Samsung Galaxy I have noticed that the Battery Level and the time displays on the very top of the screen appear blurred. The rest of the display including the Clock and S Planner and all the icons are fine. It is only the very top of the screen display that is problematic. Is there a way to fix this please?        — Edwin

Solution: Hi Edwin. Boot the phone Recovery mode and see if the same portion of the screen shows a blur or inconsistency. If it does, then you clearly have a screen problem. In that case, you want to have the phone repaired or replaced.

If the screen looks normal including the part where the blur was showing, then the problem is probably caused by a software glitch or the theme you’re using. In this case, you’ll want to do a factory reset to reset everything back to their defaults.

Below are the steps on how to boot your phone to Recovery mode. Keep in mind that you can do a factory reset when you’re in Recovery mode.

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Problem 4: Verizon Galaxy Note 5 keeps adding “+” in front of number when dialing back

Hi. I have a unlocked Note 5 from Verizon. But am using it on ATT. Whenever I get an incoming call – the phone adds a plus ‘+’ sign in front of the number. So, if I want to return the call later – if I go to my call log and select the call and try calling back – i keep getting the engaged tone. This happens when ever I go to my call log and return the calls. I have to manually delete the + sign from the dialer and the call back. Otherwise this doesn’t work. I looked up some boards, some suggested using an app called ‘prefixer’ but this is like a trial version – doesn’t always work. Can you please – please help???        — Bslkp

Solution: Hi Bslkp. There must be a bug in the phone dialer app you’re using. If you’re using the native dialer app that came with the phone (probably one from Verizon), try using other dialer apps. There are many phone (or dialer) apps out there including the ones that came with social networking services from Facebook, Google’s Hangouts, Viber, etc. Just take a pick and use one as default.

Don’t hope for a permanent fix for the issue since you are in an AT&T network running a Verizon device. Some things don’t always work with this setup.

Problem 5: Galaxy Note 5 wifi won’t connect automatically unless phone is unlocked

Ever since I got updated to Nougat, my phone will not connect to wifi until i unlock the phone. For instance, if i am home and i leave, when i come back it doesn’t connect. There have been times it has set for a hour and wont connect until i open the phone up. as soon as i swipe to open it, you can see the 4G at the top and then the wifi will come on in a few seconds. i have tried everything. reset network connections, forgot networks, i have done a factory reset multiple times. I’ve started in safe mode. the wifi on during sleep is on. It especially causes a problem at work when the wifi drops out, it won’t reconnect until i actually unlock the phone causing me to miss calls and text. did not do this on my old android version, but now all the time. Any help would be greatly appreciated. I’ve contacted my carrier, I’ve contacted Samsung and the only responses i get are to try the things i have already tried. One lady just flat out said i am out of luck. I wish i could just go back to the old version. At least it worked. I don’t know what else to try. — Bobapjok

Solution: Hi Bobapjok. Do another round of factory reset and observe how wifi works when there are no apps or updates installed. If the problem stays when the phone is running a clean operating system version and there are no apps at all, that means that the firmware you installed (we assume it came over the air from your carrier) is buggy. This means that the only thing that you can do about it is to let the carrier know and hope that they will do something about it. Other than that, you’re really out of luck and must find a way to have the phone replaced if you want to have it fixed for good.

Problem 6: Galaxy Note 5 keeps saying VR is connected, won’t charge

Other day Oculus screen popped up and had issues installing, kept freezing. Then the wave on the bottom that pops up when connected to charger kept piping up when not connected to a charger. When it is connected it would connect and disconnect over and over. Did a reset thinking maybe a virus but issues kept happening while in restart process it continues to happening. Then charging was enabled and there was a x over the battery. Reset phone 2 more times and issues went away for a few days then started up again. Oculus screen keeps coming up I did the install process hoping it would stop but nope screen pops up every now and then. It also makes a chiming sound then screen goes black when phone is in use. Have to press home button to get back to where I was at. It’s a real pain in the ass considering I still have 4 months left to pay on the phone. Then today it starts up again and now I’m unable to charge my phone so I’m at a loss please help me I hope there’s an easy fix. — Brandon

Solution: Hi Brandon. An issue like this is caused by a bad charging port. It must be damaged for some reason and it keeps “detecting” that a VR (virtual reality) gadget is connected. This is a common symptom for a broken charging port so we suggest that you send the phone in so it can be fixed or replaced.

Problem 7: Galaxy Note 5 stops making sound notifications after an update

My device, a Samsung Note 5, has the following problems after a period of time after turning on or soft reset:

 

  • Received phone calls do not notify with a ring or any sound whatsoever.
  • Apps that have sound no longer give any noises when awakening the phone from a sleep state.
  • Alarm clock does not give audible alarms or sounds any more. I noticed these problems starting after updating my phone’s OS to Android Marshmallow.

 

Unsure if this was sent the first time. Resending. I have a problem with sound not working on my phone after an undetermined time.   Some apps do not sound when they did before.  The incoming phone calls do not notify by any sound and the alarm for the clock app native to the phone stops sounding any alarm. It seems to have begun after T-Mobile rolled out a request for updating my Samsung Note5 Android OS to Marshmallow. — Jzepv36hmd

Solution: Hi Jzepv36hmd. Try to wipe the cache partition first. Sometimes, updates can corrupt the system cache, which in turn can result to problems. Making sure that you wipe the cache partition is a necessary first step in this case. Here’s how to do it:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

If wiping the cache partition won’t fix the problem, your next move should be to make sure that notifications settings for each affected apps are  checked under Settings>Notifications.

If all notifications are set properly for each of the affected apps, but the problem remains, do a factory reset. Here’s how:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy Note 5 completely.
  3. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  4. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  5. Once the Android logo shows, release both the Volume Up and Home buttons.
  6. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  7. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  8. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  9. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem 8: Galaxy Note 5 charging erratically

Hi. I have been experiencing a very strange battery issue with my note 5. From yesterday it stopped charging randomly. Sometimes it would charge and sometimes it wouldn’t, but if i switch off the phone it would charge. But today it stopped charging at all even when the phone is powered off and I tried all the fixes you have said excluding the factory data reset. Nothing worked. After a lot of trial and error and trying all your fixes now it’s charging when the phone is powered off but there’s a catch — it stops charging after every couple of percentage. And the I have to immediately remove the charger from the port and reconnect it. In the last 45 minutes or so the battery charge has gone from 0-23% but I had to reconnect it at least 20 times. Could you please help? — Govind

Solution: Hi Govind. The only troubleshooting and possible solution that we can think of in this case is battery recalibration. This will help the operating system to detect the true battery power levels. Below are the steps on how to do it:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

If battery recalibration won’t permanently fix the problem, consider getting the phone replaced.

Problem 9: Galaxy Note 5 bottom screen working intermittently after phone got wet

The bottom closest to my home button on my touch screen has completely stopped. I restarted my phone and it fixed it at first. Then it stopped again. Then it worked again and after waking up after 3 hours of it beside me on the charger. It had stopped again . This issue began after the phone had gotten a little wet around 6pm because a little water had splashed on it while I was doing dishes. Its not the first time it’s gotten a little wet. — Logan

Solution: Hi Logan. Pull up your phone’s service menu first so you can test the functionality of the screen. Here’s how to do that:

  1. Open the phone’s dialer app (Phone app).
  2. Dial “*#0*#” without the quotes.
  3. Tap Touch box.
  4. Now touch the part of the screen having the problem. If your touch does not register properly, of if you see a visible defect in the screen, you can bet the screen is broken.

If you think the screen is broken, send the phone. Remember, a Note 5 does not have  water-resistance protection so even a tiny amount of moisture inside can damage components.

Problem 10: Galaxy Note 5 won’t charge, remains unresponsive

I put my phone on charger all the night yesterday. when I look at it it was 90%. Then I didn’t use it much, battery become 40%, then it was dead when I was using it. So i put it on charger for about 6 hours but all I found the sign of charging but I didn’t charging any percent and the charging lamp isn’t turning on. it always use the mobile charger and this time I change the charger but nothing new. What I should do. It died. — Hanaa

Solution: Hi Hanaa. Try to see if you can power on the phone to any of the following modes. If you can, you should try to do the follow up troubleshooting for each one. If the problem remains and the phone stays dead, have it repaired or replaced.

Here are the steps on how to boot your Note 5 to different modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S8 camera vibrates when camera app is used, music player skips tracks, other issues

Hi Android community. We bring you one more post that answer some questions regarding Samsung’s newest high-end phone, the #GalaxyS8. We hope you’ll find this material useful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: How to block private numbers on Galaxy S8

I get a lot of blocked calls so I downloaded an app. It was working fine then one day I was on my phone and the private call called in while I’m on the phone and the whole call dropped. So I thought it was the app so I uninstalled and downloaded another app that blocks private numbers and it’s still doing the same thing, dropping the call that I’m on. I want to block private numbers without having the calls I want dropped. — Tara

Solution: Hi Tara. First of all, installing a third party app (we’re assuming the apps you installed are not from Samsung, Google, or your carrier) to block calls is redundant since the default Phone app from Samsung already has such feature. We don’t know what app you installed though so we cannot say for sure if it works properly or not. Try to avoid installing anything unless the feature you’re looking for is totally absent from your system. This will not only free up memory space but can also spare you from additional burden on the battery, as well as prevent you from unnecessarily exposing your information from third parties. If you want to use the built-in call blocking feature in your Phone app, do the following:

  1. Open the Samsung Phone
  2. Open Settings by tapping on the three-dot icon on the upper right.
  3. Tap Settings.
  4. Tap Block numbers.
  5. Tap Block anonymous calls. This will tell the phone not to receive calls from unsaved numbers.

Secondly, the calls dropping problem may be fixed by your carrier so we recommend that you ask them for support on this one. They are in the best position to address this issue since they are in the business of providing calling service to you in the first place.

Lastly, again, we recommend that you refrain from using third party apps for this issue. Unless you are 100% positive that such app can help and the developer’s reputation is okay, you should just stick to the first two suggestions above.

Problem 2: Unable to send videos in Total Wireless Galaxy S8

Hi. We purchased our S8s new from Walmart in March 2017. We have Total Wireless service (Walmart based) on Verizon Carrier. I have been trying to send small videos through text messages app and it will not go through. We also used to be able to attach at least 2 pics at a time and send, but now it’s only one. It says that data limit reached when we do either. I’m quite frustrated because according to Verizon we should be able to send up to 100 MB messages. 1 video message is 55.6 MB for example. These are not that big.  Was hoping you might have a solution. — Dana

Solution: Hi Dana. This is a problem that should be fixed by your carrier, Total Wireless. Verizon is simply providing the physical infrastructure but the system, that is, software and under-the-hood workings, are provided by Total Wireless, which is your carrier. You should talk to Total Wireless about the issue and not Verizon. There may be a certain file size limit when it comes to sending MMS on their system and you may be going over that limit.

Total Wireless is a prepaid wireless phone service so if you run out of mobile data credits, MMS, which requires internet connection to operate, will obviously fail. Make sure that you troubleshoot the issue when you have working mobile data connection.

Problem 3: Galaxy S8 camera vibrates when camera app is used, music player skips tracks on its own

Hi. I have two main problems with my phone right now.

The first is with the back camera. Whenever I turn the camera on, the camera starts to vibrate for at least 10 seconds before it stabilizes. It is only after that vibration that I can use the camera. While it is vibrating the image is blurry and it makes a funny vibration sound close to the sound bee will make and of course no other button nor camera option works while it does that.

The second is with the inbuilt music player. That is the only music player I use in my phone and recently music stops playing on its own and sometimes it skips to the next music still on its own. I can’t listen to music anymore due to that. Then again I have noticed it does that when my earphones are plugged in. I might be wrong but so far I have not encountered the issue when I play music on my phone on its speakers.

Apart from that another problem I have encountered and also noticed it only when my earphones are plugged in is the fact that the Google voice mike opens on it’s own. It also did that with S voice, as in it will open on its own and I thought deleting the S voice app will solve the problem but instead it made it worse. I really do not know what else to do. Please help me out. — Gaelle

Solution: Hi Gaelle. We have no idea about the history of your phone, if whether or not it suffered any physical damage due to moisture, temperature extreme exposure, or water damage, but we suggest that you don’t address the issues individually. Instead, we recommend that you treat these issues as symptoms of a rather bigger issue, probably a hardware one. A new Samsung flagship like an S8 shouldn’t have these issues so early in its life so something’s not really right hardware-wise. For example, the camera vibration that occurred when you open the camera app should not be there in the first place. To check if it’s a hardware issue, make sure that you do a factory reset and see what happens from there. If the same symptoms continue to occur after that, with no apps installed yet, you can bet bad hardware is to blame. In that case, we strongly suggest that you contact Samsung or your carrier to have it replaced.

For reference, here are the steps on how to factor reset your S8:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

Problem 4: Galaxy S8 screen remains black and won’t turn on

When the phone is powered on, the light at the top flashes showing it is powered on but the screen is black. I cannot also using quick shortcuts bring up the camera which shows on the screen and one-handed mode which shows the normal display in the background with a smaller version of the black screen in the corner. I have tried when it is powered off accessing the recovery mode. before I get there it has 2 screens one saying installing update and then the next saying no command. I have got into recovery mode and cleared the cache but that has not fixed the issue. i have also held volume down key, home key and the power key.and it says do you want to download the custom OS. i have tried clicking the volume down key to cancel but every time I do it the install custom OS screen appears. I don’t know if this is relevant or not but i figured it was better to include it than not.

The screen also overrides the black screen when a phone call comes through. It started last night when my phone was on 2% while I was using an app. So i quickly went to plug it in. The screen went black and the blue light came on to indicate that it was powering off. Then it quickly flashed up the home screen, then shut down again. After leaving it to charge a while i turned it on and the black screen started. — Ewan

Solution: Hi Ewan. We’re not sure if we understand the situation clearly here but there’s only one overriding rule that you should follow. If the phone appears on (because it makes sound notifications and vibrations) but the screen remains black regardless of what you do, something must not be right with the screen assembly. It’s either physically damaged, or there’s an unknown hardware glitch preventing it from turning on. Either case, you must let a professional take a look at the hardware to fix the problem. There are no software tricks that you can do in this situation.

Problem 5: Galaxy S8 won’t show app shortcut in Home screen

Anytime that I download a new app from Google Play app, after it downloaded and it tells me it has added the app to my home screen it isn’t there. When I pull up the screen with all the apps it isn’t there either. I search for it and I find it and then from there I press and hold until I see add to home screen and I click that and it doesn’t go to the home screen. Any apps I’ve had in there for awhile it add to the home screen just find. This is super annoying when I wanna get to the app quick. — Cmjimenez87

Solution: Hi Cmjimenez87. In order to assist you, we need more information further. What you provide are very basic and do not give any specific details that might help us figure out the cause. Please get back to us and provide relevant details by answering the following questions:

  • What is the name of the app are you having a problem with?
  • Are you using stock Samsung firmware or custom ROM?
  • Did you install any other apps that might modify home screen behaviors, or prevent an app shortcut to be added to the home screen?
  • Did you do anything different prior to noticing the problem like install an app or update?

Once you get back to us, we’ll update this post accordingly and provide the answers.

In the meantime, you can also try to do a factory reset and see if that will make any difference. Refer to the steps above on how to do it.

Problem 6: Galaxy S8 videos sent via MMS are grain, low quality

I have the brand new Galaxy S8. For work, I often have to send videos to my boss through text. Even one 15 second video on the lowest possible quality setting is so grainy, you can hardly make it out. This is a brand new, 2017 phone. I really hated Apple and was really looking forward to switching to Android, but even my old iPhone 4 from years ago, sends clear video with ease. I know this issue was discussed, but it only explains why it happens, not how to solve the problem. I can’t imagine that such a huge company boasting such an awesome camera and video update has a problem like this that can’t be fixed. — Rebekah

Solution: Hi Rebekah. The problem is not your phone but how the messaging app or your carrier’s system converts (which one is responsible must be figured out by your carrier) reduces the quality of your videos. Pictures and videos sent as MMS (via text) are often converted by carriers to save on bandwidth, or to allow them to be transmitted in the first place. Stop blaming Samsung and start talking to your carrier about it.

Problem 7: Company app won’t work in Galaxy S8

Yes, thank you. I have problems getting into a company app. Worked fine for 3 weeks, then won’t get on to app. It works fine at home but not at work. I have took it to BestBuy twice and talked to IT at work. They say it is the phone. I had another device sent to me. This one worked for 1 day and does the same thing. Can you give me any advise? Thanks. I have cleared all cooking and browser history. — Robert

Solution: Hi Robert. First of all, we don’t know what app you’re talking about and we have no idea what error or problem you’re having. Let the developer, the maker, of the app know of the issue so they can check what it’s not working on your S8. there’s a chance that they haven’t coded it to work with your phone since it’s the latest from Samsung.

Secondly, even if we do know its name, we will still be unable to help you since we are not the developer of such app. It may be incompatible with your phone, or something must have changed to cause it to fail. Did you install any update before noticing the problem? If you did, try to uninstall the update (we’re assuming it’s an app update) by simply deleting the app’s data. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application.

Problem 8: Galaxy S8 screen is black, won’t power back on

I had to write to you from my GF’s phone because my phone won’t turn on at all. I have a Galaxy S8 plus. Yesterday, throughout the night when i connect it to the charger it will turn off on its own. Phone hasn’t been dropped nor has the battery ever been drained. A few times it would turn back on. But since 1am, it doesn’t turn on at all. I’ve tried holding the volume up button and power button and nothing. Any advice? Or should i just go to the store? Thanks. — Osmany

Solution: Hi Osmany. Try to see if you’ll be able to turn the phone on to other modes — Recovery Mode, Download Mode, or Safe Mode. If it can power on to any of these modes, there’s a chance that you’ll be able to fix it on your end by doing follow up troubleshooting. Below are the steps on how to boot to each of these modes and the respective troubleshooting that you can do afterwards. Remember, if your phone won’t power on at all, or the screen remains black, have it replaced.

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem 9: Galaxy S8 not getting signal

My Samsung Galaxy S8 gets no reception at my lake cabin. I have a Tracfone service now and have gotten service there in past years with my Tracfone flip phone, but not with my Galaxy S8. I couldn’t get service there with T-Mobile either on the Galaxy S8. I think it’s the phone and not the service. Can you help me? I can’t answer your questions. — Kathy

Solution: Hi Kathy. We don’t think there’s anything that we can do to help you in this case. You should talk to your carrier and see if your cabin’s location is covered by their service. You can’t just rely on historical experience. It’s possible that the area may have very poor to non-existent coverage, or there’s an on-going outage that affects your location. Your carrier should be able to confirm which of these scenarios is true. There’s nothing a third support team like us can do to improve the signal in your area.

Problem 10: Galaxy S8 screen showing pixelation, keeps flashing

First problem occurred 2 days after I purchased the phone. a number of pixels broke in the upper corner, when I returned to best buy to see what could be done, was told might or might not be a defect, nothing they could do. I would have to pay to get it repaired.

Second, the screen will flash when open or flashes open and closed. — William

Solution: Hi William. The two issues might be related and has one single cause. To check if it’s a screen problem, do a factory reset and observe what happens. If the problems continue, boot the device to, say, Download Mode (steps provided above). Download mode runs a different code and is separate from the operating system so if the problem is Android specific, the screen should work fine, there shouldn’t be any pixelation and abnormal flashing.

If the issues remain even when you have the phone in Download mode, that’s a clear indicator that the screen is defective. You should have the screen or the phone replaced. No software “magic” exists to fix a bad hardware.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S7 Active does not receive notifications, stuck in boot loop after an update, other issues

Hello everyone! Welcome to another #GalaxyS7 post. Today, we bring you 6 more S7 issues that we’ve collected for the past week. We hope that the solutions mentioned in this material will help our ever-growing Android community. Should you not find anything topic of interest in this post, kindly visit our main Galaxy S7 troubleshooting page.

Below are the topics we are discussing today:

  1. Galaxy S7 Active does not receive notifications | Galaxy S7 Active can’t set vibration notification for SMS
  2. Galaxy S7 Recent apps button not working
  3. Galaxy S7 S Planner does not have option to add tasks
  4. Galaxy S7 freezes when not being used
  5. Galaxy S7 edge keeps freezing on Always on Display screen
  6. Galaxy S7 has poor signal reception

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 Active does not receive notifications | Galaxy S7 Active can’t set vibration notification for SMS

I have been having issues with my new S7 Active from the start of receiving my phone on 12/21/16. The first issue is that even when my settings notification is turned on, I still do not receive a notification. It does vibrate, however I don’t hear a notification even though I’ve tried everything from your suggestions. It cannot be an app, because this is a new phone and this has been happening since I activated the phone.

The second issue is that I can not turn my text notifications all the way off, like I could with the S6. I can turn the ringtone all the way down to vibrate. With my S6, if I held the volume down button longer, it would go to off instead of vibrate. The only way for me to stop the vibration all the way is to turn off notifications all together through settings, but I don’t want my notifications off, just no sound. Again, this occurred from the start of activating my phone so I do not believe it can be a third party app causing the issue. Please advise! I work in a school, so must have it on silent and not vibrate however I do still need my notifications to come through silently so don’t want to turn all the way off. Thank you in advance. — Toni

Solution: Hi Toni. Just as there’s an app for almost everything, an app can also cause all sorts of trouble. Just to be on the safe side, we want you to observe the phone how notification works when you boot the phone to safe mode. As you probably have known already, safe mode blocks third party apps and services from running so it’s a good way to test our hunch. Restart the phone to safe mode and observe it for 24 hours. This will give you long enough time to see the difference. If you haven’t tried doing this before, here’s how it’s done:

  • Turn your Galaxy S7 off.
  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

If what you claim is true, that it’s not a third party app issue, the next logical troubleshooting steps should be recheck your phone’s settings. The first one involves going under Settings>Notifications and making sure that all the apps you’re expecting to give notifications have notifications enabled for them.

The other setting you want to check is the “Do not disturb” option under Settings>Do not disturb. If you enabled Do not disturb, your phone won’t receive any alerts so make sure that it is disabled.

For the second issue, you must change the settings under Settings>Sound and vibration>Vibration intensity>Notifications. If that won’t work, we don’t know what will.

Problem #2: Galaxy S7 Recent apps button not working

Hi. I am having issues with my Samsung Galaxy S7.

1.) Message Notifications and other notifications all disappeared — I can’t see the messages if i will not open the app

2.) Blue LED light — it keeps on blinking but there’s no notification seen at all

  1. The left button for the shortcut of all the apps and all the stuff opened is not functioning. I can’t see the open apps and etc through that button now
  2. The double click launch for camera is not working as well even in the setting, it is ON.
  3. On top of the screen – where you can just slide down to see the settings and all ( wifi,location, sound, auto rotate, … its not showing me all other settings, and even the shortcut for the setting key is not working at all. (it’s like the sensor is not working- but it is working with other buttons. — Celeste

Solution: Hi Celeste. To fix all these issues at once, we suggest that you try wiping the cache partition first. Sometimes, updates and app installations can corrupt the system cache, resulting to some apps behaving erratically. This can be easily be fixed by wiping the cache partition though. Here’s how it’s done:

  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.
  • Observe the phone for a few hours.

Should the issue remain after wiping the cache partition, don’t hesitate to do a factory reset. Here’s how:

  • Create a back up of your important files.
  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

For the third issue, there’s a chance that the Recent apps button may not be working due to physical damage. To check if that’s the case, try checking it under your phone’s service menu. Just follow these steps:

  • Open the Phone app.
  • Dial “*#0*#” (without the quotation marks).
  • Tap Sub key box.
  • Tap the Recent Apps button. If the screen turns to orange, that means that the button is detecting your touch and should work. If the screen turns black or doesn’t respond, that’s means that the button is dead. In this case, you must send the phone to Samsung so the defective hardware can be replaced.

Problem #3: Galaxy S7 S Planner does not have option to add tasks

I previously owned a Galaxy Note 3 model SM-9005 and backed up my data via Smart Switch version 4.1.16121_3 prior to trading in the phone for a new Galaxy S7. After restoring the data to the new phone, I noticed that I do not have the option to add tasks to the S Planner in the S7. I see a green bar at the bottom of the app saying “+ Create events.” This option gives me the ability to create events but not tasks. Additionally I can only view the S Planner in the “Month view,“ there are no other options. A Samsung rep has looked at the device and suggested that I try syncing Google calendar entries with S-Planner. I even set a dummy event and task in Google Calendar and synced it to the S-planner. I noted that the event synced OK but there is no visibility of the dummy task. I do not need to see past tasks, I just want to be able to add tasks to my new S-Planner in the S7. Please help. — No Task Guy

Solution: Hi No Task Guy. The ability to add task in S Planner should be part of the drop down menu, where you can change the S Planner view. If you can’t find it there, that means that the app may need to be updated, or it may be corrupted. To fix it, simply wipe the app’s data. Here’s how:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, click on an application.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.

Problem #4: Galaxy S7 freezes when not being used

Hi. Please help. Just bought a second hand S7 edge last Dec 26, 2017. It was working ok but somehow it is keeps freezing and it mostly happen when the phone is not in use. Before it hung like after 3 or 4 days but this week i have encountered it daily for 3 days already. it freezes same only when not in use. What I’m doing is I’m restarting it. It usually work and goes back to normal but i hope this will be fixed in some point. I did already hard reset and factory reset its all the same thanks for the answer. — Angel

Solution: Hi Angel. If the cause of this issue is a software glitch, factory reset should have fixed it already. It’s either a bad third party app or some unknown hardware malfunction. Try to boot the phone to safe mode for at least 24 hours and observe it. If the freezing issue won’t show during this time, you may be lucky as the most probable cause can only be an app. To identify the problematic app, uninstall third party apps individually and observe the phone after every uninstall. If the problem remains even when safe mode is enabled though, the problem should be hardware in nature. This means that you will be unable to fix the issue on your level. Consider getting a replacement if the issue persists.

Problem #5: Galaxy S7 edge keeps freezing on Always on Display screen

Hi guys. My S7 edge crashes 1 time per every 4-5 days. The screen just freezes at “always on display” when I don’t use the phone. Sometimes at night sometimes at day time. Home button and Power on button become unresponsive. Only thing it helps is to restart the phone. I made HARD RESET on the phone but the problem is still here. I read somewhere that maybe the glass protector makes the phone to crash but i don’t believe it. Any suggestions ? — Alexandar

Solution: Hi Alexandar. Your issue appears similar to Angel above. Please refer to our suggestion for her.

Problem #6: Galaxy S7 has poor signal reception

Hello! I have a phone that has extremely poor reception. No amount of restarts or hard restarts has fixed the issue. The poor reception affects all bands: 4G, 3G (3.5G and 3.75G included), and 2G (incl. 2.5G). Someone else in the same network can have full or near full reception and I have absolutely zero connectivity. Judging by distances to link stations it seems to me that the phone must be no further than 1-2km away from a link station in order to have reception. Even at the root of a link station I do not have full reception, ever.

I haven’t tried factory resetting the phone but during the low reception period I have updated the phone twice, one of them being a major update. As far as I can tell the phone performs a factory reset during this process.

On your forums I found issues related to losing data only or losing all network connectivity which isn’t the case with my phone. There was one response that vaguely referenced antenna problems and having to check with an engineer. I’m fairly savvy with screwdrivers and hardware so to your knowledge of similar problems will an antenna replacement fix the issue or is it software related? The original frame seals are still intact (and somewhat tedious to replace) so I don’t want to open up the phone unless it is necessary.

Thanks in advance! — Elias

Solution: Hi Elias. An issue like this can be caused by a bad baseband or a malfunctioning antenna. Baseband refers to the firmware used by the phone’s modem. Baseband updates are usually included in most major Android updates so if you have a pending system update, make sure to install them. If there’s no update available at this time, consider doing a factory reset so the phone is forced to receive an update afterwards. If nothing will improve after a factory reset, then you can assume that hardware may be to blame. It can be an antenna issue or something else on the motherboard. Our blog does not provide hardware troubleshooting and solutions though so try looking for guides somewhere.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S7 keeps getting redirected to another page when browsing, won’t playback video when in landscape mode

Hello Android community! Welcome to another #GalaxyS7 post that brings you 8 more reported issues for the past few days. Don’t forget to also visit our main Galaxy S7 troubleshooting page if you can’t find a solution for your own issue.

These are the specific topics covered in this post:

  1. Galaxy S7 Edge won’t turn back on after using DownTube app
  2. Galaxy S7 keeps getting redirected to another page when browsing
  3. Galaxy S7 keeps showing “Unfortunately, TouchWiz Home has stopped” pop up
  4. Galaxy S7 stuck in bootloop after a failed rooting process
  5. Galaxy S7 won’t playback video when in landscape mode
  6. Sprint Galaxy S7 Edge has poor signal reception

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 Edge won’t turn back on after using DownTube app

Hey! My Samsung Galaxy S7 Edge is an amazing phone. There is an app called DownTube. This is an app that downloads music videos from YouTube. I didn`t have any problems when I downloaded it 2 or 3 weeks ago. I even downloaded 70-80 music videos from it. The problem came 2 hours ago when I tried to download some other music. My great Samsung just stopped working (it blocked ) so I decided to restart it. And probably this was my mistake..I`m freaking out right now!! The screen is showing the SAMSUNG logo and there is a blue light only… NOTHING ELSE! Please help me. — Sns79

Solution: Hi Sns79. The DownTube app from Google Play Store does not look safe, as far as reviews from other users are concerned. There’s a chance that this app may just be a front to hijack your phone so its developer can install more malware. Whether this is accurate or not, it’s only secondary. The first task that you want to do right now is to see if you can turn the phone back on. If you can’t restart the phone in normal mode, then you must check if you can do it with other modes.

Boot in safe mode:

  • Charge the phone for at least 30 minutes.
  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  • The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Boot in Recovery mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  • Wait until the Download screen appears.
  • If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  • Use Google to look for a guide on how to do it.

Problem #2: Galaxy S7 keeps getting redirected to another page when browsing

Hello. Whenever I try to browse to any websites I get redirected to a website with the following URL: us.aprocessm.top “Attention!! (6) Virus have been detected on your Samsung phone! One of the last sites you visited contained a virus. click OK to start the cleaning process.” Then a scary countdown starts.

I have not pressed the OK button. Rather I just power off the phone. Each time I restart my phone and try to browse the same message eventually pops up (normally after visiting two websites). I don’t know if this is a virus or a legitimate Android virus protection message. I have taken a screen-capture and have the image I could send you. — Kevin

Solution: Hi Kevin. The error message you’re getting is no an Android alert, which means that the browser you’re using may have been hijacked by a malware. To see if the problem is only on the browser level, try to wipe its cache and data. Here’s how:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, find the browser app you’re using and tap it.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.

Tapping on the Clear Data is the virtual equivalent of uninstalling, then re-installing the app. If this procedure won’t fix the issue, your next step is to factory reset the device. Follow these steps on what to do:

  • Create a backup of your photos, videos, contacts, etc.
  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

Sometimes, malware infection may come back because a user simply re-install the same set of apps after a factory reset. See to it that you are no such user. Be careful with the apps you install. Stick to official apps only and review each app you’re not sure of. Visit their installation page on Google Play Store and check what other users are saying about an app. Of course, you also want to ensure that you only install app from the Play Store itself. Try to avoid installing from third party sources as there’s no easy way to screen if their products are safe or not.

Problem #3: Galaxy S7 keeps showing “Unfortunately, TouchWiz Home has stopped” pop up

This has steadily gotten worse for me, to the point now that I cannot effectively use my phone. I have taken it in to the Samsung desk at Best Buy, and they have recommended me to backup my phone and do system reset. I get the “Unfortunately, TouchWiz Home has stopped” pop up whenever I touch the home button. I don’t have to do anything, it will just pop up. And when it pops up, it takes me back to the previous app I was running. I am unable to choose to go to any other app.

Sometimes, when I reboot my phone, I have about a 10-second window where I can click on a widget before the pop-up comes up and takes me back to the prior app. So, I have now been successful to get to my Google Play app, such that I can then search for an app I know I have loaded on to my phone, and then I open it from Google Play app. That is the only way I can get around my phone.

 I have tried to clear the cache for TouchWiz, but the pop-up comes up before I am able to even scroll down to where the TouchWiz app is listed for me to try and clear its cache. I have tried to backup my phone using Samsung’s Smart Switch program on my PC to backup my phone, but I have had to unselect most options for saving/downloading the data to my PC in order for the program to succeed in backing up the phone.  I have not yet tried to do a factory reset, as I want to first exhaust my options before going that route. I would greatly appreciate any suggestions you may have. Thank you. — Grace

Solution: Hi Grace. Did you do anything different (like install an app, app or system update) before this problem start? A few users have reported a similar error after installing a third party launcher before. If you have more than one launcher app, make sure to uninstall these extra ones. Some of the popular launcher apps include Nova Launcher, Action Launcher, Google Now Launcher, among others.

If you haven’t installed any launcher though, it’s still possible that another third party application is responsible. Boot the phone to safe mode and observe how the phone behaves. While in safe mode, all third party apps and services will be disabled so if one of them is the culprit, the problem should not occur. Below are the steps on how to boot your phone in safe mode:

  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  • Observe the phone for a few hours.

If the phone behaves normally while in safe mode, that’s a confirmation of our hunch. Uninstall apps one by one and make sure that you observe the phone after every uninstall. This is the only way to pinpoint the problematic app.

If the problem persists even when you have the phone booted to safe mode, that’s a sign that this may be an operating system level issue. You must do a factory reset to fix it.

Problem #4: Galaxy S7 stuck in bootloop after a failed rooting process

hard reset. already tried to reset but failed. it just keeps on rebooting on the Samsung S7 Edge opening. I bought this phone in a Helsinki mall in Finland and i think the main cause of this is an application. A friend said he will make my phone connected to our wifi in the ship (i am a seafarer) for free but it doesn’t work. i think he tried to root it using SuperSU. He also installed Hammer. So what i did is just uninstall both apps. but when i tried to update my device it says “unauthorized blah blah blah..” so what i did, reinstalled the superSU and proceed to unroot and then the bootloop started. i already tried to send it to repair shop in office depot, Fort Lauderdale and it took 2 weeks there but they told me that their technician can’t fix it. i really need your help. thank you. — Sherwin

Solution: Hi Sherwin. Our blog does not provide root- and modification-related solutions. The reason for that is the fact that most errors following a failed software modification process are specific to the third party software you’re using. In other words, the problem is most probably caused by configuration problem of this particular root software, poor/incompatible code, or some unknown bugs that may have developed after the procedure.  This may also be the reason why the repair shop you sent the phone couldn’t do anything about the problem.

Keep in mind that most root and custom software are built by some brilliant members of Android community. While majority of publicly available custom ROMs and root software are good, many of them are buggy and may not always work with all phone models. That is why rooting and installing custom firmware is still a risky move for most average users. In order to improve these products, developers are hoping that users like you will report whatever bugs you encounter. If you know how your friend get hold of the root or any unofficial software installed on your phone, make sure that you contact the developer so you can ask for direct assistance. Alternatively, you can try to seek assistance from special Android forums that deals with root-related issues such as XDA Developer Forum.

In general, most problems following root procedures can be fixed by re-flashing stock (official) firmware. Try to do more research on how to do this procedure on your specific phone model if you are not familiar with it.

Problem #5: Galaxy S7 won’t playback video when in landscape mode

My problem is with my new Galaxy S7. When i record a video in landscape it will not playback. The video won’t start when i hit the play button, nothing happens but the button changes to pause but won’t do anything to play the video. I can move the time cursor through the video but when i land on a different time in the video, it still won’t play at all. Videos recorded in portrait mode playback just fine, no issues. Tried restarting and nothing, and i downloaded the video off of my phone and it plays fine on a PC video player just not the phone. — Cynthia

Solution: Hi Cynthia. Does this issue happen only when using the default media player app or also on a third party app? If you haven’t tried using a third party media player, we strongly suggest that you do so you can figure out if the default video player is buggy or not. If the same issue occurs on a third party app, that means that the problem may lie on the operating system level. To fix it, try wiping the cache partition first. Here’s how:

  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

Should the problem remain, your next move is to restore the phone’s software settings back to default via factory reset.

Problem #6: Sprint Galaxy S7 Edge has poor signal reception

In September I switched from using a Droid Ultra on a Straight Talk SIM (with AT&T) to a S7 Edge with Sprint. I very rarely had a problem with my signal at home, work, or travels. Now that I have switched I can leave my phone sitting on the table and watch it go from -100 dbm LTE down to nothing, -90dbm to nothing 3G and then roaming then back….all without moving the phone. Where the signal ends up is a complete crap shoot, typically in 3G or roaming when others with Sprint have LTE. Ten days after purchase I took it to the retail store and they replaced the phone in case it had bad hardware. There was 0 change between old and new devices. All firmware is up the date, so are profile and PRL. — Roroustabout

Solution: Hi Roroustabout. The general rule in today’s mobile computing is that the closer the dBm (decibel-milliwatts) value is to 0, the better the signal strength is. Thus -70dBm is better than -100dBM. If your phone is getting -100dBm for LTE, that is never good in the first place. dBm values beyond beyond -98 is considered poor and will most likely result to intermittent connection. Your phone must have a minimum of at least -85dBm in order to ensure a solid connection. You must work with Sprint in order to improve the signal strength and signal quality in your area. That replacing the phone did not improve the situation at all is a clear indicator that you may be located in a spot where Sprint signal is not good.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Photos are distorted when sent on Galaxy Note 5 messaging app, other issue

Welcome to another post that addresses some #GalaxyNote5 issues. This material brings you 6 more issues submitted to us for the past few days. Since last year, we’ve covered hundreds of other Note 5 issues so we also recommend that you visit our main Note 5 troubleshooting page if you can’t find a solution in this post.

note-5

Below are the issues that are covered in this post:

  1. A portion of Galaxy Note 5 screen not working
  2. Photos are distorted when sent on Galaxy Note 5 messaging app | Text messages are not sorted correctly on Galaxy Note 5
  3. Solution to Galaxy Note 5 issue that shows “x” at the bottom left corner
  4. Galaxy Note 5 won’t turn back on
  5. Galaxy Note 5 severe lag and apps crashing issues
  6. Unlocked Galaxy Note 5 has poor signal reception from Rogers

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: A portion of Galaxy Note 5 screen not working

My touch screen is not working in on the left side of my phone. I am unable to type ‘1 2 q a’ and use the caps lock on the keyboard without using my stylus . This is only not working from the middle downwards or the left keyboard area. However the screen works perfectly all when i am on the lock screen. Which leads me to think that this is not a hardware related issue. Your help would be greatly appreciated. P.S: This is not a carrier phone. — Rao

Solution: Hi Rao. To check if all areas in your touchscreen is working, we suggest that you pull up the service menu by dialing “*#0*#” (without the quotes). Once you’re in the service menu, look for “Touch” box and tap it. The screen that will pop up will then allow you to check if there’s a portion in the touchscreen that won’t respond to your touch. If you get consistent line throughout, that’s a confirmation that your touchscreen is working fine.

To fix the issue you’re having when on normal mode, try wiping the cache partition first. Here’s how:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

After wiping the cache partition, check for the issue again. If it remains, the next troubleshooting step is booting your Note 5 in safe mode. This will tell you a third party app is erratic causing a conflict with some apps or operating system. If the issue won’t occur while the phone is in safe mode, that’s a confirmation of our hunch. To boot in safe mode, follow these steps:

  • Turn off the phone completely.
  • Press and hold the Power key.
  • Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  • The phone will restart but keep the Volume Down button pressed.
  • Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  • You may now release the Volume Down button.
  • Remember, safe mode won’t tell you which of your apps is problematic. You must uninstall apps one by one and observe if the issue remains in order to identify the culprit.

Should the problem show even while the device is on safe mode, your last resort should be a master reset. Refer to the steps below on how to do it.

Problem #2: Photos are distorted when sent on Galaxy Note 5 messaging app | Text messages are not sorted correctly on Galaxy Note 5

When I send pictures to my friends and they receive them, it looks like the picture has been cut in half and placed together at an odd angle or the picture has been reversed in color.

Also, when texting someone, I will start the message and when they reply, it comes back before my message instead of after my message each time. — Darlene

Solution: Hi Darlene. The phone may have an issue with the messaging app you’re using. To check, wipe the cache and data of the said app, then replicate the issue again. To wipe the cache and data, follow these steps:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, find your messaging app and tap it.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.

If wiping the messaging app’s cache and data won’t help, do a factory reset. Here’s how:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

These two procedures would address the two concerns.

Also, make sure that you set the device’s time and date correctly after the factory reset. This will give the messaging app the correct time and date to operate on when sorting out your incoming messages.

Problem #3: Solution to Galaxy Note 5 issue that shows “x” at the bottom left corner

I want to say thank you. Today my Note 5 went to the black screen with a little white “x” in the bottom left corner and I had no clue what to do . I Googled the problem and came to your webpage. I performed a reboot by pressing the power and down volume button together for 15 seconds and my phone is working fine now. Thank you. — Kirk

Solution: Hi Kirk. We’re glad to be of help. Thanks for letting us know that our solution worked.

Problem #4: Galaxy Note 5 won’t turn back on

Hi! My name is Taylor and I found your posts mid-meltdown about possibly bricking my new Note 5. I’m hoping maybe you can tell me if there is still some hope.

So I got a new phone yesterday from a  dealer on eBay. Phone was a T-Mobile store demo and has never been activated or used as a personal device. When I got it powered on and connected to my network it updated like crazy. I successfully made it through 2 OS updated (Lollipop and Marshmallow I think) and then it requested that I start yet another. When I started the update I got the typical “You won’t be able to use your phone for anything for 10 minutes.. yada yada.” However, it got hung up in the update somehow. Not really sure how much time had passed, because I started the update and then dozed a bit, but I woke up to check it and the device was just a black screen and wouldn’t power on. We restarted the device. This time everything went as usual, percentage progress bar, then the turning gears while it formats apps or something… then phone reboots and all is well.  It stayed on all night and charged, then this morning during routine use, I locked my screen. When I picked my phone back up to check for messages it was completely off and wouldn’t turn back on. I jumped on Google for a solution. I tried all of your options for resets and powering up in Safe and Recovery Mode to wipe data and start over but my phone is totally unresponsive. When I plugged it into the computer is isn’t recognized at all, nor does it give any indication that it is charging.

I have an appointment with a tech repair shop in a bit, but I was wondering what your opinion is. It seems it got interrupted during the update. It just shoed the little android guy with the blue spinning ball, but no percentage bar. Is my phone beyond hope? Thank you for your time and response. — Taylor

Solution: Hi Taylor. We really can’t say much about demo phones as we aren’t sure what their differences are with regular consumer Note 5s. The general rule in troubleshooting this type of issue though is that, if the phone remains totally unresponsive when trying different hardware button combinations, hardware malfunction is more likely to blame. If nothing happens after trying safe mode, Odin mode, or recovery mode, you can assume that there’s a problem on the hardware department.

We suggest that you go ahead with repair as planned so the hardware can be checked in detail.

Problem #5: Galaxy Note 5 severe lag and apps crashing issues

Hi mate. I was reading your page online on the Galaxy Note 5 issues and I’m wondering if you can help me. A couple of days ago my Note  started to lag like crazy, opening apps (up to 40 second wait times) and would occasionally crash after lagging.

Now its lagging and freezing on everything from opening apps through to answering phone calls.

I’m constantly getting the old message pop up after trying to use an app like “Internet explorer is unresponsive,” “camera has stopped working,” and today “system UI has stopped working.”

Also the phone has been constantly resetting when i try to open apps.

I’ve cleared the partition and factory reset and its done nothing to solve the issue.

Hopefully you have some ideas on what the problem is and how to fix it. Thanks. — Matt

Solution: Hi Matt. First of all, we’re assuming that you did not modify the official software before this issue started happening. Crashes and performance issues are some of the common issues that follows after unsuccessful, or even successful, unofficial software modification. We’re talking about rooting and flashing here. If you did any of these, we expect that you are not an average Android user and must know that problems may surfaced after doing them. You must look for solutions yourself by engaging the developer of the software you’re using, or by visiting other forums that address rooting- and flashing-related issues like XDA Developers Forum.

Secondly, you should know that slow performance or app crashing issues can be symptoms of hardware issues. We don’t know the full history of your device (and you didn’t mention any) so we’re assuming that it was never physically damaged nor seen water. In that case, factory reset should have fixed the issues. That nothing happens after a factory reset only means two things:

  1. that either you simply installed incompatible apps after a factory reset, or
  2. that an unknown hardware issue is responsible.

To check, do another round of factory reset and observe the phone for 24 hours. Make sure that you don’t install anything (apps or updates) during this period. If the issues remain, find a way to have the hardware checked, or the phone replaced.

Problem #6: Unlocked Galaxy Note 5 has poor signal reception from Rogers

  1. I live in Ontario, have an unlocked Note 5 and my carrier is Rogers. I believe I have tried absolutely everything with this device. The signal strength is terrible. The phone says either no service or emergency calls only about 60-80% of the time.

-I have sent the phone back under warranty

-I have replaced the SIM card twice

-I have set the phone back to “manufacturer’s settings” SO many times

-I even switched the SIM card to a Bell users (signal strength improved)

-My Note 2’s signal strength is fine

-and my next step is to throw it at the wall

Please help me or just tell me that this phone can’t run on Rogers in Ontario so I can just move on. Haha (it’s really not that funny).

If you need ANY other information from me, please do not hesitate to ask.

Thank you for your time! — Chris

Solution: Hi Chris. Not all phones are created equal and there will always be a chance that one user out of hundreds of thousands will receive a bad unit (or in the case of Note 7, may be everyone). It’s not impossible to say that your Note 5 may have some issues with its wireless radio (assuming that your location has a good signal coverage from Rogers). An issue like this can be caused by a bad physical chip or a poorly coded modem firmware (baseband). Normally, a phone’s baseband version (which is a separate code from the operating system) is bundled together with Android updates. To ensure that your phone has the updated baseband version, try to update it via Smart Switch on your computer. If that won’t change anything though, consider having the device replaced. Again, you must demand that it be replaced instead of repaired.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 “camera not responding” error, other issues

Hi guys! Here we are again bringing you more issues and solutions about the #GalaxyS6. If you sent us your own issue but are yet to see it published, please continue to watch out for more similar posts in the coming days.

s6

These are the specific topics we cover in this post today:

  1. Galaxy S6 Edge Plus won’t charge properly
  2. Brand new Galaxy S6 fast charge feature not working
  3. Galaxy S6 screen no longer working after phone fell
  4. Galaxy S6 Edge poor signal reception and slow browsing issues
  5. Galaxy S6 Samsung messaging app “Unfortunately, Messaging has stopped” error
  6. Galaxy S6 “camera not responding” error

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S6 Edge Plus won’t charge properly

Hello the Droid Guy. I am a Samsung Galaxy S6 Edge Plus user, who is having some trouble. So… i’ve looked through all your tutorials, which are great by the way, and i haven’t found an answer to this. So, the first time my Samsung “dies” it’s kinda new, about 3 months or so, and randomly, it losses charge at around 80%, which is fine, but I thought I could just charge it and fix it. So I plug in my phone, and it says its charging, the zap in the battery logo sign shows up, then it displays it’s at 0%. I thought that it was ok. But then it kept repeating that over and over and over, just kept showing it was at 0%, kept showing it was charging, but it never did. It’s been plugged in for days. Sometimes I have to unplug it so I can sleep and not have to see the light from behind my bed. I’ve tried plugging it into a different slot, a computer, everything (except try a different cord) and it still doesn’t work! Please say you can help me. — Cainan

Solution: Hi Cainan. Assuming you take care of your device well by not exposing it to water or heat and/or do a full charging cycle one a day (by discharging the battery to 0% then charging it again to full capacity), any signs of severe battery degradation should not be expected within the first 4 months. In majority of cases, battery drain issue starts to show at the fifth month (again assuming that the phone is handle properly). That your phone no longer charges normally and that the battery appears to be not taking any charge at all is interesting. There’s still a possibility though that the issue may only be at the software level so we want you to try basic software troubleshooting first like:

  • booting the phone in safe mode while charging,
  • wiping the cache partition,
  • or even doing a factory reset.

To do them, please check the steps below.

Booting an S6 to safe mode

  • Turn off your Galaxy S6.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S6’ appears, immediately release the Power key and then press and hold the Volume Down button.
  • Continue holding the Volume Down button until the phone finishes the restart.
  • When you see Safe Mode on the lower left corner of the screen, release the button.
  • Remember, if your phone will charge fine while in safe mode but not when it’s in normal mode, a third party app is to blame. Uninstall apps until the issue is eliminated.

Wiping the S6 cache partition

  • Charge the phone for at least 30 minutes.
  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Performing a factory reset on an S6

  • Create a backup of your important files and contacts.
  • Turn off your Samsung Galaxy S6.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Have the phone repaired or replaced

If the charging issue continues despite having done all the procedures above, there must be a problem on the hardware department. Contact Samsung or your carrier for repair or replacement.

Also, make sure that you try a known working charger and charging cable first before committing to a replacement or repair request.

Problem #2: Brand new Galaxy S6 fast charge feature not working

Hello, I have just bought a brand new Samsung S6. I was thrilled to get it and I still am. the first day it was charging really good, fantastic. It’s all I ever wanted was a fast charge. now the second day it is charging so slow. The phone has not been dropped at all so I have no idea why it would be so slow. Its a brand new phone, it was charging fine before. Now takes ages to charge like 6 hours for a full battery, this happened to my old phone too, but the old phone was due to it being dropped lot, but this is new.  How can you help? Look forward to hearing from you soon. — Tqadoos

Solution: Hi Tqadoos. If you are 100% positive that the phone never suffered from any physical damage a day after unboxing it, then the problem might be due to the apps you installed. To check, create a back up of all your files from that device and do a factory reset. Then once the phone has been reset, observe how fast charging works for at least two days. Make sure that during this time, no apps (first or third party) are installed. If  fast charging works normally, then you should really have to be picky with what apps you install later on. Some apps can install trojans, malware, or simply run all the time in the background causing huge battery consumption. If you can’t identify which of your apps may be the culprit, try to invest more time in observing how fast charging works after you install an app. We know this can be time consuming but this trial-and-error method is the only effective way to isolate the cause.

On the other hand, if fast charging continues to fail or not work during the observation period, either the issue lies on the charging cable and charger or on the phone itself. Try using another charger kit to see if that will help. Otherwise, look for a way to have the phone replaced.

Problem #3: Galaxy S6 screen no longer working after phone fell

So I plugged my phone to charge. I also have a tile floor in my house. So I plugged it in, few hours later I unplugged it to take to listen to music. Dropped it. Picked it up, a blue light was flashing dark blue and a light blue. I read that up, it means its either powering up or off. I tried to turn it on by pressing the home button, The screen flashed a green and blue type of color for like half a second. This is all it does. When the blue light goes away, I’ll try to hold the power button but it does the same thing. Charging it for 5 hrs+ doesnt work, nothing works, not a master reset, not a reboot. Nothing. I think the screen in messed up and it won’t display anything. When it turns off or on , I don’t know which, it shows nothing, I hear the sound it makes when it does either. HELP? — Michaelmillerall

Solution: Hi Michaelmillerall. If the only different thing that happened prior to noticing the problem was when you drop the phone (and that the device was working normally before too), then you can bet the screen assembly may be damaged. Hopefully the damage is only isolated to the screen assembly as replacing it would be relatively easy and does not always result to complications. However, if other components are damaged, you may still be having some forms of problems even after a screen replacement.

Although there are third party forums and sites that provide guides on how to replace the screen, we still recommend that you let a professional do it for you. If you have access to a Samsung service center, we say you go there first. Repair of this kind won’t be free but at least you’ll know that it will handled by an expert.

Problem #4: Galaxy S6 Edge poor signal reception and slow browsing issues

My S6 Edge worked fine for the first few months I had it, but then about 4 months ago I started having network connectivity issues. So it’s now dropping calls, and there’s no internet connection. The phone would show H or H+, and on H+ it would still not load, and even with 4G/LTE it would show full bar 4G but no internet and horrible phone reception on calls.

I did some reading and basically ended up on 2G/EDGE, best signal and actually receive incoming calls without dropping them and also receive Whatsapps, but cannot browse the internet as it just takes too long to load. Please help me. It’s been a pain having such a nice phone but not being able to use the internet at all. — Tian

Solution: Hi Tian. The first thing you want to do is to ensure that this problem is not due to your network or account. If you are on a GSM network, insert your phone in a compatible phone and check how internet browsing and voice calls work. If you encounter the same problems, then network is to blame. If you happen to have a CDMA phone, contact your carrier and let them know about the issue. There’s no better people that can help you with the problem than them.

On the other hand, if network is working fine the cause of the problem may lie on the phone itself. In this case, make sure that you wipe the cache partition and do a factory reset. Refer to the steps provided above.

Problem #5: Galaxy S6 Samsung messaging app “Unfortunately, Messaging has stopped” error

I was having an issue with my Galaxy S6 with texting when I attempt to open the app and select a contact to text. A pop-up asked to update the app, but then before I could click Update, another pop-up said that the app was not responding or couldn’t connect (can’t recall). It would do this a few times before allowing me to send a text. Then repeat the next time I attempted to open.

I tried to upgrade the Samsung SMS/Text app, but it kept being blocked by a pop-up saying that it couldn’t connect. I uninstalled latest update for the Samsung texting app, which downgraded it to an older version (sorry- didn’t write it down). This Messaging app just throws “Configuration Error. Couldn’t connect to configuration server.. Please try again” and will not connect. Just says “Unfortunately, Messaging has stopped.”

I am no longer able to open the messaging app. Is there a way to download the latest to the version and get Messaging to work again? — Shannon

Solution: Hi Shannon. The best thing that you can do right now is to factory reset your device first, then download whatever updates are needed for your first party apps afterwards. In other words, since you’ve having trouble with Samsung messaging app, you must reset all software settings to default first. Once you’ve done that, you must then install all updates for the system before re-installing the third party apps and updates.

Problem #6: Galaxy S6 “camera not responding” error

My issue is this: whenever I try to use my stock Samsung Galaxy S6 Camera on my AT&T Android device it says “camera failed” or “camera not responding.” And then it will either shut the Camera down itself or it freezes up my while phone and then the entire thing crashes.

I’ve had this phone for about a year now and this is the first time that it has ever done this to me. I have been unable to use my camera on my phone for about 3 weeks now and I am getting rather frustrated. My storage space is very low but it’s been completely full before, on this device, and I didn’t have this sort of issue. What do I do now? I am not ready for a factory reset yet so in the meantime is there anything that I can do to to try and fix the camera? — Amanda

Solution: Hi Amanda. This issue may be resolved by simply resetting the camera app to its defaults. You can do that by either going under camera settings itself, or by doing the steps below:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, find the camera app and tap it.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application. Tap Clear Data button.

If resetting the camera app won’t do anything, backup your files and do a factory reset.

 


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Videos on T-Mobile Galaxy Note 5 not loading properly, other issues

Welcome to another #GalaxyNote5 post! This episode of Note 5 troubleshooting series gives you 5 other issues and their respective resolutions.

note-5

Below are the topics that we cover in this material today:

  1. Galaxy Note 5 sending SMS problem after Marshmallow update
  2. Cannot bypass Factory Reset Protection (FRP) on Galaxy Note 5
  3. Galaxy Note 5 stops charging
  4. Videos on T-Mobile Galaxy Note 5 not loading properly
  5. Galaxy Note 5 sound/audio not working after leaving it charger overnight
  6. Galaxy Note 5 has poor signal reception after antenna and other parts replacement

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 5 sending SMS problem after Marshmallow update

My wife’s Galaxy Note 5 automatically did a system update early Tuesday morning, and now it has problems sending and receiving text messages through the factory installed messaging program. The Android version says 6.0.1 . I’ve been through your website and tried: restarting, clearing cache & data for the app, verified the APN, and clearing the cache partition. Sometimes it will receive a text after about 10 minutes. Sometime a sent text will go through, but still show on her phone that it’s sending. Some of the sent messages that went through even show failed after restarting the phone. We’ve tried this with plain text messages and photos with the same results. AT&T’s troubleshooter was not much help. Thank you for your consideration. — Kirsten

Solution: Hi Kirsten. We’re pretty sure we mention factory reset as one of the solutions for post-update issues. If you haven’t tried this yet, make sure that you do. Doing so will not only eliminate possible operating system-level glitch, but can also prevent more bugs from developing or remove others. If the problem remains after a factory reset, use a third party messaging app as a remedy then contact your carrier for more assistance.

For reference, these are the steps on how to factory reset you Note 5:

  • Create a backup of your important files and contacts.
  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem #2: Cannot bypass Factory Reset Protection (FRP) on Galaxy Note 5

I got a hand me down phone, Galaxy Note S5, from the office that failed a software update. Was told I could have the phone if I could make it work again. Did the factory reset and now am stuck on the screen where it asks for original email information. The guy that had the phone is no longer with the company and no one knows how to get in touch with him. I have thumb drive with the micro USB adaptor and have the APK loaded on it. However, the phone does not seem to recognize the drive when I plug it into the phone. My old Galaxy S4 sees it and can access it. Is there another way to get past the login screen? Thank you. — Paul

Solution: Hi Paul. If the simple hack posted by RootJunky, and mentioned in our post, to bypass Factory Reset Protection (FRP) does not work in your device, then there’s nothing more that you can do. Even Samsung or Google can’t bypass FRP. You must have the correct Google account credentials to unlock the phone.

Problem #3: Galaxy Note 5 stops charging

My phone randomly shut down while it was charging. A few moments earlier, it had issues with charging (it stopped recognizing that it was charging, but I unplugged and replugged the charger and assumed it was a charger issue). But it randomly shuts down with 18% battery. I tried rebooting it but it only buzzed once then refused to respond. I attempted to troubleshoot it, but it wouldn’t respond. I also tried charging it with another charger, with no results.

A few hours later, I turned it on out of habit, and it showed a 0% battery charge now symbol. I plugged it in and it began cycling between the plain battery charging symbol, the battery charging screen with estimated time of charging and percentage of battery, and the Android logo, without charging the phone.

I attempted to turn it on while it was charging, but it simply returned to the Android logo and restarted the cycle without turning on. I haven’t dropped it into any water, and while I am a bit of a klutz, I have done any damage visible damage beyond scratches on the side, and I use a soft rubber/plastic case.

I don’t know the version of my OS (but I know that it isn’t up to date). I don’t remember exactly how long I’ve had this phone, but it’s been around a year, more or less. I don’t know the terms of replacement with my carrier, but I do believe we should have the resources to get it replaced. I just want to know if we have to in order to avoiding spending money on something we can fix ourselves. However, if it calls for a professional to fix it, I’d rather just get it replaced. Thank you! — Cee

Solution: Hi Cee. Like fixing any Android problem, you must first find out if the cause is due to bad software or app. To do that, you must try the usual does of software troubleshooting we suggest in our blog. If the software troubleshooting won’t lead to a positive result, you can safely assume that hardware is to blame. In that case, you must either have the phone fixed or replaced.

Now, let’s see what software troubleshooting you can try in this case.

Wipe the cache partition

This is going to the first step you want to try. This will force the phone to build a new system cache, which may or may not help fix the problem. To do that, follow these steps:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Boot your Note 5 in safe mode while charging

Another good thing to try is booting the device in safe mode before you plug in the charger. We usually recommend this step if we suspect that a third party app is causing a problem but in your case, the main purpose is to simply try loading the system in a non-normal mode. To boot your Note 5 in safe mode, follow these steps:

  • Turn off the phone completely.
  • Press and hold the Power key.
  • Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  • The phone will restart but keep the Volume Down button pressed.
  • Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  • You may now release the Volume Down button.

Boot the phone in Odin mode

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  • When the Samsung Galaxy Note 5 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  • Wait until the Download screen appears.

Do a factory reset

If all else fails, then you can bet something on the hardware department is not working right. You can still try one more thing though — factory reset (check out the steps above). If nothing changes after a factory reset, it should be a problem with the hardware. It can be bad charging port, or something in the motherboard. Contact Samsung or your carrier for a replacement.

Problem #4: Videos on T-Mobile Galaxy Note 5 not loading properly

I have a T-Mobile Galaxy Note 5 running the stock ROM. I am on Android Version 6.0.1 and security patch level 7/1/16. The issue I have is with the internet locking up during video playback. When playing a video, if I jump around in the stream to different points, eventually the video will stop loading and just continually display a buffering bar that bounced back and forth with no solid buffered growth. And if I back out of the page, I will have a black internet screen. At this point the internet app is completely useless and will always bring that black screen, even if i close and reopen the browser. I have reproduced this in both the chrome browser and the stock browser, as well as in both standard/secret browsing. The only way to fix this once it happens is to restart the phone. Other apps still work fine, the browser is just dead. — Tony

Solution: Hi Tony. The first thing that you want to try is to clear the app and data of the apps involved. Follow these steps on how to do that:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, look for the messaging app and tap it.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.
  • Make sure that you do this procedure to the right apps only.

If the same issue happens still, the next logical steps include wiping the cache partition, booting in safe mode, and factory reset. Please refer to the steps above.

Problem #5: Galaxy Note 5 sound/audio not working after leaving it charger overnight

I have a Note 5 from Verizon (SM-N910V) with Android 6.0.1. One night I was listening music on Spotify, I closed the app and left my phone charging all night with his original charger. Next day, the sound of the Note 5 was gone, and the videos from any app (Youtube, Facebook, etc) showed a message about an error reproducing them. Neither the music could be reproduced and when trying to do a call the phone freezes and shows a black screen. Once back to main menu sometimes it shows that “System has failed…” I dunno what is happening.

I tried doing a factory reset, I downloaded a stock firmware and tried with Odin, but sound doesn’t get back… neither I can do calls (actually I can, if I call, the cellphone I’m calling receive it, but in the process the Note 5 is freezes and I have to wait pressing the hang button until it finishes) — Christian

Solution: Hi Christian. If factory reset don’t resolve your issue, we don’t know what will. Find a way to have the hardware checked as it may simply be a bad speaker gone bad, or just have the phone replaced.

Problem #6: Galaxy Note 5 has poor signal reception after antenna and other parts replacement

Hello. Firstly, I would like to say this site is amazing and I have learned a lot. I have a Samsung Galaxy Note. While my phone was under warranty (but now expired) I sent it to Samsung for repair: The phone USB charging port was very hard to engage. Phone sometimes heats up a bit. Phone hangs and GPS would not work sometimes. While I was packaging the phone it slipped out of my hands and dropped it on the floor. The screen cracked, it is one long crack in the middle of the screen from top to bottom. Fortunately this did not have any effect on the touchscreen or the phone. I can still use it today 100% without any problems from the cracked screen. So I still sent it off to Samsung for the other repairs. The repair service wrote back to me stating that they cannot repair my phone unless I repair the screen first and quoted nearly £150. After much negotiation I declined as my financial situation has changed. They returned the phone without any repair. I did factory set and it solved some problem.

Recently inside the USB port the metal contacts became loose (left side of usb, I think it is for DATA). I could not insert USB charger anymore. I purchased a USB PORT Flexi circuit board which also has the antenna & microphone on it. I replaced it in the phone. But the phone was heating up when on charge and NO reception. I immediately replaced my old USB port but there is NO reception. The rest of the phone functions properly. When I am outside I get very little reception on & off, but nothing indoors states emergency calls. I purchased another USB PORT Flexi circuit board which  was different from the first one. This still has no reception When I am outside I get very little reception on & off, but nothing indoors states emergency calls & its charging properly.

MY ORIGINAL USB PORT HAS DIFFERENT REFERENCE. I replaced a new antenna wire but still no reception. My phone is factory unlocked I have tried other SIM cards but still NO reception Factory resetted many times. PLEASE CAN YOU ADVICE ME WHAT COULD BE THE PROBLEM. — B.miah

Solution: Hi B.miah. Frankly, telling us what you’ve done in terms of parts replacement is just one thing in figuring out what the real issue is. In order to know where the issue may lie, a thorough hardware check must be done, which we can’t obviously do. Needless to say, there’s really nothing much that we can say except that you review all the things that you changed on the hardware and restore them to their original state. That may no longer be possible given the fact that you’ve already removed and replaced components but that’s the only thing that we can contribute. It’s possible that the replacement antenna may not be the correct one, or that the baseband version may not be compatible, resulting to poor signal reception. Since you have apparently reached a dead end here, why don’t you simply let a professional do the job?

Also, we must emphasize that our blog does not provide hardware troubleshooting and diagnostics (for the obvious reason that user-initiated repair or replacement almost always result to disaster). At this stage, making sure that you use the right components are crucial. There are no one-size-fits-all electronics part, especially for the Samsung devices. You must know the exact component you need before putting it on the motherboard. If you can’t do that right accurately, you can always expect trouble.

If you really think you can do the job yourself though, please look for another website that can provide you with the right information you need.

 

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.