Archives for

Play Store Won’t Download Apps

Galaxy Note 5 hotspot stopped working, can’t send and receive MMS, other issues

Hello Note 5 users! Welcome to our newest #GalaxyNote5. This article addresses 10 more issues so don’t forget to browse through the entire length to see if you can find anything helpful.

Below are the specific topics we cover in this material:

  1. Galaxy Note 5 keeps freezing | Whatsapp crashes when downloading video | Google Play Store won’t download apps or themes unless phone is rebooted
  2. Galaxy Note 5 apps keep crashing
  3. Galaxy Note 5 screen became less responsive, wallpapers are gone, notification font size became small after an update
  4. Verizon Galaxy Note 5 can’t send and receive MMS
  5. Galaxy Note 5 hotspot stopped working
  6. Galaxy Note 5 update changed messaging app, now showing “view more” button at the end of a long message
  7. Galaxy Note 5 won’t connect to mobile data after an update
  8. Galaxy Note 5 reboots randomly, drains battery fast
  9. Galaxy Note 5 makes high pitched sound when headset is inserted
  10. Galaxy Note 5 keeps unable to detect SIM card needs to restart”

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: Galaxy Note 5 keeps freezing | Whatsapp crashes when downloading video | Google Play Store won’t download apps or themes unless phone is rebooted

Hi…since my latest update on my Galaxy Note phone keep on hanging..i especially have problem with my Whatsapp app as when i download a video i cannot play it ….the moment i go to do that…my whatsapp stops…for forwarding messages also it is very slow.

Also i for downloading themes i have to first switch off my phone and then start it again and then only i can download any themes or apps from the Google Play Store. —  Tasneem

Solution: Hi Tasneem. For your Whatsapp issue, try to clear its cache and data first to see if that will help. Here’s how to do that:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

If nothing changes after doing the steps above, this can mean that there’s an on-going software issue causing both Whatsapp and Google Play Store app to behave erratically. To fix the problem, you must do a master reset. Here’s how:

  1. Create a backup of your important files such as photos, videos, etc.
  2. Turn off your Samsung Galaxy Note 5 completely.
  3. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  4. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  5. Once the Android logo shows, release both the Volume Up and Home buttons.
  6. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  7. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  8. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  9. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem #2: Galaxy Note 5 apps keep crashing

Hi. Most of my apps stop working when I try to get on them. Some, like my social media apps, only do it when I’m trying to send a message to someone, my actual message app does that too. But like my Google Play Store won’t even open neither will my google or chrome app. Also, when I open my email app it will show if I have a new email, but when I go to open it, it fails saying, “Gmail has stopped working,” then will give me the option to restart the app, and when I try to, it fails again. but the second time only give me the option to close the app.

My apps that always fail like Google, Chrome, or Play Store used to work and I’d only get the, “app has stopped working,” message occasionally. My phone is fairly new, I’ve had it for about 3 months and it’s been a problem since the beginning. I’ve used Samsung before so i thought it would just be a hiccup or if it continues to be a problem I Google for solutions.

I’ve tried going to apps and clearing their cache. I’ve tried uninstalling and reinstalling them, and I’ve tried unabling and reabling them (that worked 2 times though). If you can’t help I’ll probably have to go to the store.

By now, I’m tired of apps closing on me when I’m doing something, mainly when that something is important. So, if theres anything you can tell me that would solve my problem I would really appreciate it. — Mahima

Solution: Hi Mahima. If wiping the cache and data of each problematic app, that’s probably because the cause is not within them. The first external factor that you should consider is another problematic app that may be creating a conflict with the operating system. To check if that’s the case, boot the phone to safe mode and observe it for at least 24 hours. Here’s how to do that:

  1. Turn off the phone completely.
  2. Press and hold the Power key.
  3. Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  4. The phone will restart but keep the Vol Down button pressed.
  5. Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  6. You may now release the Volume Down button.
  7. Observe the phone for 24 hours.

If the phone and apps behave normally when in safe mode, you can bet one of the third party apps is problematic. To remove the problem, you should uninstall third party apps until everything is back to normal. This means you have to check how everything works after you remove an app from the system.

If nothing changes though and the issue continues even when the device is on safe mode, do a factory reset to remove possible software problems.

Problem #3: Galaxy Note 5 screen became less responsive, wallpapers are gone, notification font size became small after an update

After installing the latest update, I’ve had several issues.


  • I have to tap very hard and many times for my phone to respond. Sometimes it reverts back to the previous screen because it’s not responding to the tap.
  • Several of my purchased wallpaper features are gone.
  • Also, the font on my notifications screen is so tiny I need my glasses to read. I am not happy with the latest update. — Debbie


Solution: Hi Debbie. Android is constantly evolving so changes are inevitable when new updates are installed. Some users may embrace the new changes while others may not. Unfortunately, many carrier-provided smartphones don’t come with an option to decline system updates anymore, making installation of new updates almost mandatory. While this may be good from security perspective, this can also mean users being forced to live with the new changes even if they are unpleasant or problematic.

To fix post-update issues, there are three general steps that you must take:

  1. wiping of the cache partition
  2. Installation of app and system update and making sure that all apps are compatible, and
  3. factory reset

We provide the steps on how to wipe the cache partition and factory reset above so feel free to do them if you haven’t tried them yet.

We don’t know what specific wallpaper features you’re missing but if you can’t find them at this time under Settings app, the current Android version may have changed or removed them for good.

For your font size issue, everything display and font size-related issues can be fixed by changing some options under Settings>Display>Font. Try to play around with the font size you’re comfortable with by dragging the font size slider to the right or left.

Problem #4: Verizon Galaxy Note 5 can’t send and receive MMS

I have a Samsung Note 5 through Verizon. It just did some stupid upgrade, Nougat, maybe? Anyhow, I can no longer send or receive picture messages; it wiped out my dictionary, changed the font size and probably a bunch of other things I won’t like when I figure it out. Other than a factory reset, is there any way to get rid of it? I don’t want to lose game progress or Book catalogue.        — Annette

Solution: Hi Annette. If you downloaded the update by air as provided by your network, then you want to do the troubleshooting steps we suggest for Debbie above.

As far as getting rid of the new update is concerned, there’s nothing much that you can do. If you really want to go back to the previous Android version, you must manually install the update via Odin. Also known as flashing, manual installation can potentially brick your device if not done correctly so you want to do some research on how to do it before actually doing it. You can use Google to search for specific guides on how to do it on your phone.

If you don’t want to flash the previous version of Android and would like to stick to the current one, make sure to contact Verizon regarding your MMS issue. There may be firmware bug causing the problem and only their technical support team may be able to figure out a solution.

Problem #5: Galaxy Note 5 hotspot stopped working

Hotspot and tethering on Samsung Galaxy Note 5 not working. I tried connecting several devices. it picks up the signal, asks for password. I put it but it just shows obtaining IP address for a while then says no Internet connection. So I went to my carrier which is Three and they tried and concluded it was my phone. They advice me to do a factory reset which I did but the problem is still there. — Diana

Solution: Hi Diana. First of all, let’s be clear about one thing — Hotspot and tethering is often a value-added service on most networks. This means that the subscriber will have to pay extra to have it enabled. If you are 100% positive that your account with Three is permitted to have this service, then it’s possible that it’s a phone issue. However, if you are not sure whether or not hotspot service is allowed, talk to your carrier again and see if adding it to your current subscription will fix the problem.

If you were able to use your Note 5 as a hotspot before, try to insert your SIM card to another compatible phone and see if you can enable hotspot in that device. If it continues to fail, that’s an indication that you have an account issue.

On the other hand, if hotspot will work on the second device but not in your Note 5, you can bet there’s a problem with your phone. Since you’ve already tried a factory reset before contacting us, that means that there’s a hardware malfunction causing it. Like other networking functions of your phone, hotspot relies on a particular chip dedicated for it. If that chip is damaged for some reason, it can lead to what you are experiencing now.

If your phone is still under a Samsung warranty, send it in so the hardware can be checked, or the unit replaced.

Problem #6: Galaxy Note 5 update changed messaging app, now showing “view more” button at the end of a long message

Since the newest update, longer text messages are shortened and a “view more” button is added at the bottom of the message. I absolutely hate this feature and want it back to displaying the full message. I have searched and searched, but can’t find a solution anywhere. It’s not technically a problem with the phone or OS, but it’s a huge problem to me, as I get madder and madder each time I see it. Can you please help me? — Brandon

Solution: Hi Brandon. Like what we say to Debbie above, Android regularly receives updates that can sometimes result to problems or undesirable changes. Sadly, there’s virtually nothing an end user can do when it comes to design or coding changes like the one you’re having right now. There’s just no “revert” button that you can press to bring back the old behavior of an app or operating system. If you’re having an issue with a pre-installed messaging app from your carrier, you can raise your concern to them. We doubt there will be an immediate solution for it but at least you’ll be barking at the right tree.

As a possible workaround, you can also try using other messaging apps from the Play Store so you can see if they can provide you with what you want.

Problem #7: Galaxy Note 5 won’t connect to mobile data after an update

Hi. I have a Galaxy Note 5. A few days ago I pushed the restriction background data so that my mobile will use wifi alone. Yesterday I had a system update on my mobile and since then I don’t have mobile data, I can only use the wifi. I have tried searching for some different settings but couldn’t find anything that should be changed. Do you know what might make it work? Thanks. — Esther

Solution: Hi Esther. If disabling the Restrict Background Data option did not solve your problem, you should talk to your carrier for direct assistance. This is especially important if you are on a limited data plan.

If you want to do some device troubleshooting, you can do our suggested troubleshooting steps for Debbie above.

Problem #8: Galaxy Note 5 reboots randomly, drains battery fast

My Note 5 prompted me to update it like always. However I am not sure if the charger disconnected during that time or what may have happened but it turns on and off randomly. won’t stay charged unless it is plugged in and the battery drains rapidly.  I cannot keep it turned on long enough to accomplish as much as a text message. I’ve tried a few of the troubleshooting techniques from your site but they are not working. The screen says “Upgrading Android” (in the notification bar) but it doesn’t do anything. Please tell me if there’s anything I can do! Thank you. — Janaeclemmons13

Solution: Hi Janaeclemmons13. if your phone is currently installing an update, the best thing that you can do is wait until it’s done. Don’t interrupt it by unplugging it from the charger, or by turning it off intentionally.

If the device has been rebooting on its own though, the only troubleshooting step that you can do is to check if you can make it stable again by booting it to alternate modes. Only then can do you follow up troubleshooting.

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Remember, if your Note 5 continues to boot randomly on its own and won’t even allow you to boot to other modes, there must be a hardware issue at hand. You should send it in for repair or replacement.

Problem #9: Galaxy Note 5 makes high pitched sound when headset is inserted

My Samsung Galaxy Note 5 plays very high pitched ringing and static in addition to whatever media I am listening to whenever I insert my headphones into it. it only occurs however when the phone screen is on and there is media playing. I have tried switching headphones repeatedly and I have turned off and on my phone but nothing seems to have worked. — Alaina

Solution: Hi Alaina. We don’t think this is a software issue but we still recommend that you start your troubleshooting with factory reset. If nothing changes after performing a full reset, you can assume that the headset port may be malfunctioning. In this case, you want to have the hardware checked so you can be advised if the phone can be repaired, or if a replacement is necessary.

Problem #10: Galaxy Note 5 keeps unable to detect SIM card needs to restart”

I am having a problem to have a new SIM card put in about once a month. It started prior to the last update. I took my phone in 4/23/17 to have another SIM card placed. The ATT agent said that my phone was probably failing. I do have insurance for a phone replacement but why is the phone failing? The message “unable to detect SIM card needs to restart” will just randomly pop up. Sometimes it happens continually. As soon as I restart it, the same message pops up again. It might do this 4 or 5 times in a row. Then after a period of not doing it, it will happen again. Under android version all it says is 7.0. — Sue

Solution: Hi Sue. We don’t have much information about your phone to give you an accurate idea why this error keeps showing up but if it has been accidentally dropped  or got wet before, there’s a chance that it may be due to hardware damage.

Like Alaina above, we say you try factory reset first to address possible software-level glitch that may have developed after some time. If that won’t work, proceed with phone replacement.


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Samsung Galaxy S3 Problems, Errors, Glitches, Solutions and Troubleshooting [Part 57]


Hello guys! This post is the 57th part of our Samsung Galaxy S3 problems troubleshooting series wherein we address issues sent by our readers. We’ve already answered more than 600 concerns since we started this series last year. Judging the number of emails that are left unanswered, it is safe to assume we can reach 100 parts just for this device even if we stopped receiving emails today.

We receive hundreds of emails each day and 99% of them are all problems or questions. There are several devices we support so the best we can do is to publish two support articles for each device every week. So, we ask you to please bear with us.

Of course, we are always open to your problems and/or questions. Feel free to contact us via [email protected] but please provide as much details as possible so that we can accurately assess your problems and provide you with appropriate solutions or troubleshooting procedures. You may also post your concerns on our Facebook wall and/or Google+ page.

The following are the problems addressed in this post. Click a link to skip to a problem:

  1. Can’t Download Picture Messages
  2. What To Do With Swollen Galaxy S3 Neo Battery?
  3. Android 4.3 Update Question
  4. Can’t Get Out of Safe Mode
  5. Shows It’s Modified
  6. Some Apps Were Locked
  7. Play Store Won’t Download Apps
  8. Screen Stays Black
  9. Google Play Store Stopped Working
  10. Can’t Boot Up, How To Recover Photos

Galaxy S3 Can’t Download Picture Messages

Problem: Hello my name is Dakota and I’ve had problems with receiving picture messages. Everytime I go to download it says ‘cannot download at this time please try again later’. Any expert advice on how to fix this? It would be greatly appreciated. — Dakota

Troubleshooting: Hi Dakota. Picture messages require mobile data to be downloaded. You may able to receive and read the text messages that come with them but you can’t view the picture. So, the first thing you should look into is the mobile data; make sure it’s enabled. Here’s how…

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Tap More settings.
  4. Touch Mobile networks.
  5. Tick the checkbox next to Use packet data to turn on mobile data connection.

Assuming that your phone has been provided by the carrier you’re currently getting from, you should be able to download MMS or picture messages after you enabled mobile data. However, if you bought the phone some place else and just brought it to your provider to be activated, it may need to be set properly. So, if you still can’t receive MMS after you enabled data connection, call your provider and ask for the correct APN for your phone. You can edit or add new APN by following these steps:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Tap More settings.
  4. Touch Mobile networks.
  5. Tap Access Point Names.

What To Do With Swollen Galaxy S3 Neo Battery?

Question: Dear all, first i would like to say thanks for helping each other, this is very good and i like it.

My problem is i have Samsung Galaxy S3 Neo, Yesterday i used Facebook in my Samsung Galaxy S3 Neo until the phone automatically switched off (means the charge of battery was finished) so i charged the phone entire night (from 12:00 PM to 07:00 AM) from DC electricity so the battery became Swelled, So should I use that swelled battery or buy new one? and How to keep safe a battery from swelling? Thanks once again.

Answer: For your own safety, disposed of the swollen battery properly. Bury it somewhere but don’t burn it. Of course, buy a new battery to power up your phone. If a battery swells due to improper charging, it means that it’s about to explode. I know this because I personally tried overcharging a battery and saw it explode after several minutes of charging. The explosion was loud enough and it shattered entire battery. If I held it in my hand, I believe my fingers would have been shattered, too. In short, it’s dangerous…very dangerous. To keep the battery from swelling, use only the original charger or the one that has the same rating.

Galaxy S3 Android 4.3 Update Question

Question: Thanks for your posts. I read them every time they appear on Drippler. My problem is more of a question rather than a problem.

Back when Android 4.3 was posted for the S3, I took the immediate opportunity to download the first one I saw for my cell provider who, at the time, was Vodafone. To my regret, it was from Kazakhstan and included a lot of bloatware in Russian.

I have now moved to TIM and have found their version of 4.3 and want to reflash the S3. However, I would like to think that the Russian bloatware will be taken off the phone (and, of course, TIM’s will replace it but that is another question). Is my conclusion correct that the Russian bloatware will be removed on the reflash or should I just put up with it? Thanx again!

Answer: Bloatware are often embedded on the firmware depending on which carrier it came from. So, to answer your question, yes, the current bloatware that are attached to the firmware will be replaced with new ones when you reflashed a different firmware. If you are into rooting, you can easily remove these unnecessary apps or services that not only use up RAM but also storage space. But then again, there are some risks and you’ll probably void your warranty if did it.

Galaxy S3 Can’t Get Out of Safe Mode

Problem: I am having problems with my galaxy s3. I had actually broken the digitizer in the screen months ago and fixed it not to long ago. I gave the phone to my buddies dad and he has it on straight talk which is what it was originally anyway. When it was first turned on it came up and said safe mode and I’ve look on the internet for ways to turn it off and nothing has worked so far which one I couldn’t do cause the volume button isn’t working. No matter what I have tried nothing works is there a chance it is a problem with the software or anything.? What should I do in your opinion? — Charles

Troubleshooting: It sounds like the Volume button is stuck. When booting up and the Volume Down key is pressed, the phone will boot into safe mode. In your case, it seems the phone can’t get out of safe mode because the Volume key is stuck. Fix the Volume button and the phone will boot up normally.

It’s either the button is stuck or damaged but the best thing to do is have the phone checked by a technician. Once the Volume key is fixed and the phone still boots in safe mode, just wipe the cache partition and it will boot normally:

  1. Turn off the phone completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. Highlight ‘reboot system now’ and hit the Power key.

Galaxy S3 Shows It’s Modified

Problem: Hi! In the first place, I want to thank you for what are you doing for the android users to help them troubleshoot problems. Some of your posts were useful for me.

Well,I want to report you about my Galaxy S3 problem: I can’t update android. When I go to settings > about device > software update, it shows me the message: “Your device has been modified. Software Updates are not available”. When I Googled this, there wasn’t enough info to solve this problem. Some people wrote that they unmounted the sd card but it didn’t work.

I would be grateful if you could tell me how to fix this problem. Most of apps now are on 4.2.2 only, so that makes me a bit nervous. Looking forward to your next post about this ‘issue’ on drippler. Thanks in advance.

Troubleshooting: First of all, verify if the phone is running a custom ROM because if it does, there’s nothing we can do except re-flash the stock ROM. Now, if the phone runs on a stock ROM and this message shows up, it could be just a glitch.

There were a lot of people who experienced this and majority of them were fixed by simply unmounting the microSD card and restarting the phone. If that doesn’t help, wiping the cache partition after the unmounting of the SD card will fix it.

To sum it up, here’s what you’re going to do.

  1. Turn On the phone.
  2. Remove the back cover.
  3. Un-mount the microSD card physically.
  4. Restart the phone.
  5. Check for software updates.

If the procedure above couldn’t fix the problem, then press the Home, Volume Up and Power key after you remove the microSD card from its slot to boot the phone in recovery mode, and then proceed with wiping of the cache partition.

Some Apps Were Locked on Galaxy S3

Problem: Hi, I’m hoping you can help me. My daughter has the Samsung galaxy s3. Recently while doing an avg scan she accidentally clicked on something that caused 3 apps to be locked–whatsapp, instagram and messages. As she hadn’t set up the lock in the first place, she has no passwords to access them. Can you give me any advice on what she can do. Many thanks. — Lisa

Troubleshooting: I’m not sure what you mean by the word “locked” because I haven’t experienced this kind of issue before. However, if this problem was caused by AVG, then disable or uninstall it. In case you can’t uninstall it, boot the phone in safe mode and uninstall it from there.

  1. Turn the phone off completely.
  2. Press and hold the Power button.
  3. When the Galaxy S3 screen appears, release the Power button.
  4. Immediately after releasing the Power key, press and hold the Volume Down key until the phone finished restarting.
  5. “Safe Mode” will be displayed on the lower left corner of the screen

For Whatsapp and Instagram, you can uninstall these apps and just install them back. You can’t do the same with Messages because it’s a pre-installed app. To fix all these problems all at once, AVG.

Play Store Won’t Download Apps

Problem: Hi, hope you are doing well. I have a quick issue with my Samsung S3. It’s play store is not downloading apps. I, by mistake, force stopped its application installer and now the enable button is grey and I don’t know what to do.

I would REALLY appreciate you help because I don’t wanna restore my phone. Regards, Linta.

Troubleshooting: Hi Linta. Just reboot it and it should be fine. The core service you forced stopped will be initialized during boot up. Force stopping won’t disable the app and a restart will activate it again.

About the Play Store not download apps, try clearing its cache and data first. If that won’t help, then uninstall its updates. That usually fixes the problem.

  1. Go back to the Home screen.
  2. Tap the Menu key. (The key on the left side of the Home button.)
  3. Choose Settings.
  4. Tap on the More tab.
  5. Find and tap Application Manager.
  6. Swipe the screen going to the left until contents of the All tab are displayed.
  7. Scroll to and tap Google Play Store.
  8. Tap the Clear Cache button.
  9. Tap the Clear Data button, and then OK.
  10. Tap Uninstall Updates.

Galaxy S3 Screen Stays Black

Problem: Hi good morning. My Samsung Galaxy S3 whose screen was already cracked, was recently battered by my baby. She drooled into it. After drying it out and putting it in rice it came back perfectly fine. couple hours after using it I came into the room to find it with a black screen. None of the three buttons at the bottom works. i can hear it ringing and messages coming in but I cannot answer it. Of note i realized that near the middle button at the bottom a piece of the glass has fallen out. There was no available memory on the device for quite a while also. I am concerned about my pictures and contacts. Is there anything You can do to help me please?

Can you please tell me if I can still save info on kies and how do i go about getting kies. Although this might sound a bit stupid i will still ask, I have a memory card that i would like to place in this device but by place the sd card in this device will the dates of the photos on the sd card or the phone change?

Can you tell me how to flash a blackberry 8520? It is not booting up but i don’t want to throw it out, its sentimentally attached. I really appreciate your help. I am without a phone right now. Warm regards, Keisha.

Troubleshooting: Hi Keisha. I think the display is damaged. Fortunately, the phone is still on, so there’s still a chance to recover your valued photos. With Samsung Kies, everything is just plug and play, so just follow these simple steps and you’ll be fine:

  1. Log on to Samsung website and download Kies.
  2. After the download, install the application to your computer.
  3. Connect your phone to your computer using the original USB cable.
  4. Launch Samsung Kies.
  5. Follow on-screen instructions to backup your data.

About your question on how to flash BB 8520, I’m sorry we’re not knowledgeable enough to provide you accurate and safe instructions. Find someone who’s an expert in that field.

Google Play Store Stopped Working

Problem: Hello, I just recently started having issues with my Galaxy S3 and wanted to know if there are any solutions. As of yesterday, my google play store has “stopped working”. So now all my google services are unusable. I noticed the issue after an app updated and then was removed from my home screen and download list. I tried to open google play to re-download the app and that’s when I got this error. Flash forward to the next day, and the phone has now deleted 2 more apps (one of which is gmail). What’s going on and how can I fix this issue?

Also, settings work fine accept when I try to go into “accounts”. That’s when I get the error message of “settings has stopped working.” Thank you, Luis.

Troubleshooting: Apparently, the apps that crash are pre-installed ones so we can’t blame third-parties for this problem and worse, even the Settings crashes. So this problem is more than just a glitch. I think some data have been corrupted and that’s what causing all these crashes. There’s no easy way to fix this but master reset. So, backup everything in your phone especially your data that are saved in the internal storage. Once you’re finished backing up, follow the steps below:

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  6. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  7. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

Galaxy S3 Can’t Boot Up, How To Recover Photos

Problem: Hi, I have had my Samsung Galaxy S3 for nearly two years now, and have been experiencing a number of issues with it recently. Last year I had a problem with it running slow and the camera wasn’t working properly, however, I changed the battery and this seemed to solve this issue, however, more recently the phone has wiped out all my text messages and anything that was in my memo app and it has also been randomly turning off to the logo screen. However, when I have pressed the power button it has been coming back on. Last night, I woke up and the phone was on charge and was on the logo screen and now it seems be stuck there, with me unable to turn it on or off.

I have tried a new battery which hasn’t worked and left the battery out for 5 mins. I then tried a reboot and to clear the cache but this also hasn’t solved the problem. The next thing I am guessing I would need to try is the factory re-set, however, I have some photos on the phone which I really don’t want to lose. Is there any way of me being able to recover these before I perform a factory re-set, I would be devastated if they were lost?

Would you be able to CC [email address withheld] into any replies as this is my home email address so can access this after I have finished work this afternoon. Many thanks, Helen.

Troubleshooting: Hi Helen. One last thing to do is to try to boot the phone in safe mode. If it can boot up successfully, then you can copy or make a backup of the photos you don’t want to lose. Follow the steps below to boot the phone in safe mode:

  1. Turn the phone off completely.
  2. Press and hold the Power button.
  3. When the Galaxy S3 screen appears, release the Power button.
  4. Immediately after releasing the Power key, press and hold the Volume Down key until the phone finished restarting.
  5. “Safe Mode” will be displayed on the lower left corner of the screen

If, however, the phone refused to boot in safe mode, there’s no other option but proceed with master reset sacrificing your photos.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or visit our Troubleshooting Page. Thanks.