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How to fix your new Google Pixel XL that won’t turn on [Troubleshooting Guide]

Power issues like not charging and won’t turn on are among the most common issues smartphone owners may encounter. In this post, I will tackle the latter which may also occur on your new #Google Pixel XL (#PixelXL). We have already received a few complaints from new owners about these issues that’s why we’re obliged to tackle this problem to help our readers.


If you own this phone and you’re currently experiencing power-related issues, continue reading as this guide may be able to help you fix your problem without any help from a technician. You can understand more why this problem happens and how it usually occurs. You may also be able to learn how to fix the problem by doing some troubleshooting procedures you haven’t done before.

But before we jump right into our troubleshooting, if you have other concerns, visit our Pixel XL troubleshooting page for we have already addressed some of the most commonly reported issues with this phone. Try to find issues that are similar with yours and feel free to use the solutions, workarounds or troubleshooting guides we suggested. If you need more help, contact us by filling up our Android problems questionnaire.

How to troubleshoot your Google Pixel XL that’s not turning on

Usually, if a smartphone doesn’t power up, it’s the battery that has issues but then again there are other factors we need to consider and possibilities to rule out before we can pinpoint what the problem is, how it occurs and what needs to be done to fix it. The following steps will explain to you why you need to do them…

Step 1: Make sure it’s not just a system crash or a minor firmware issue

Press and hold the Power key for 10 seconds and the phone will reboot as long as it has enough battery left. If the problem gets fixed by this very simple procedure then you’re lucky it was just a minor firmware issue. Things like this happen all the time and all you need to do is refresh your phone’s memory by doing the forced restart procedure. Google Pixel XL doesn’t have a user-removable battery so you cannot do the usual battery pull procedure.

Step 2: Plug the charger and connect it to the phone

You need to verify if the phone is charging because there’s always a possibility that the battery got drained that’s why it’s not turning on or won’t respond to anything that you do. But aside from ruling out the drained battery issue, charging your phone will also give you a hint whether or not the issue is hardware-related.

If the hardware is fine, then the usual charging signs will be shown like the charging icon on the screen or the LED notification. If the phone isn’t charging, then you must first troubleshoot it for not charging problem. Here’s the guide for that: How to fix your new Google Pixel XL that won’t charge [Troubleshooting Guide].

Step 3: Try to power up your Pixel XL in Safe Mode

There are times when third-party apps or any app for that matter crash. When it happens, the firmware’s operation may be affected depending on how much resources those apps are using and the most common result is system crash characterized by freezes, lags, random reboots and not turning on.

Try booting up your phone in safe mode because if it’s successful, then our suspicion that one or some of your third-party apps is causing the problem is confirmed. Here’s how you boot your Google Pixel XL in safe mode:

  1. Press and hold the Power button until the Google logo appears on screen then release. Allow several seconds for the logo to appear.
  2. With Google logo still on screen, press and hold the Volume down button.
  3. Continue to hold the Volume down button until “Safe mode” appears in the lower-left of the unlock screen then release. This may take up to 30 seconds.

If successful, find the app that’s causing the problem and uninstall it.

  1. From the Home screen, swipe up the Arrow icon (located at the bottom) to view the Apps List.
  2. Navigate to Settings, then Apps.
  3. Locate then select the appropriate app. If system apps aren’t visible, tap the Menu icon (located in the upper-right) > Show system.
  4. Tap Force stop.
  5. Tap OK.
  6. Tap Storage.
  7. Tap Clear Data. This option may not be available for some apps especially for pre-installed ones. Resetting an app or clearing data storage may delete saved info within the app (e.g., calendar events may be lost).
  8. Tap OK.

Step 4: Attempt to boot your phone into the Recovery Mode

If booting up in safe mode disables all third-party app, booting in recovery mode will sort of disable Android’s user interface. If the problem is with the firmware, then this procedure will be successful, here’s how.

  1. Press and hold the Volume down button. While holding Volume down, press and hold the
  2. Power button until the phone turns on. You’ll see the word “Start” with an arrow around it.
  3. Press the Volume down button until you highlight “Recovery mode.”
  4. Press the Power button to start recovery mode. You’ll see an image of an Android robot with an exclamation mark (you may also see “No command”).

Assuming your phone has successfully booted up in this mode, try to reboot it first. If it doesn’t boot up, then proceed with the master reset by booting it up in this mode again:

  1. Press and hold the Power button. While holding Power, press the Volume up button once. Then release the Power button.
  2. If “Wipe data/factory reset” isn’t highlighted, press the Volume down button until it is. Then press the Power button to select it.
  3. Press the Volume down button until you highlight “Yes” (or “Yes – delete all user data”). Then press the Power button to select it.
  4. After the reset is complete, press the Power button to select “Reboot system now.”
  5. When you’re done, restore your data.

Step 5: Send the phone in for repair

If the phone doesn’t power up in both Safe and Recovery Modes or if it doesn’t boot up successfully after the reset, then it’s time to send it in for repair or checkup. You’ve done everything you need to do at this point so seek assistance from a technician. However, if the phone suffered water and physical damage, you may have to shoulder all the expenses and it may not be replaced.


We are always open to your problems, questions and suggestions, so feel free to contact us byfilling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Phone Won\'t Turn On Troubleshooting

Google Pixel phones to get double tap to wake feature soon

Google Pixel - Official

Google Pixel - Official

#Google will apparently roll out the ability to wake up your #Pixel phones using a double tap gesture on the screen, something that most modern day smartphones can already do. This might seem like a long overdue feature, but we feel it’s better late than never.

The Pixel and the Pixel XL are yet to be commercially available and the feature will not be available by default when the devices reach the customers. Instead, it will be made available in the form of a kernel update shortly after the phones are released in the markets.

This was confirmed by a developer, so the info is coming from a legitimate source here. Unfortunately, we don’t have a timeline on when the feature will be officially rolled out, but expect Google to waste no time in sending out this update to its two new beloved smartphones. The Pixel and the Pixel XL replace the Nexus phones and are the first “Made for Google” devices.

Source: Reddit

Via: Android Headlines

How to fix your new Google Pixel XL that won’t charge [Troubleshooting Guide]

The new #Google Pixel XL (#PixelXL) has a whooping 3450 mAh battery that could last, according to test results, up to 32 hours of talk time over 3G. This 5.5-incher phone sports the quad-core Qualcomm MSM8996 Snapdragon 821 chip with Android 7.1 Nougat running as the native operating system. Needless to say, to enjoy all these features, a charged battery is needed but what would you do if one day your device won’t charge anymore?


Not charging is among the most common issues any smartphone owner may encounter. While it seems serious, most of the time the problem is due to minor firmware or hardware issue that might be fixed by doing some minor troubleshooting. So, in this post, I will walk you through in troubleshooting your Pixel phone that no longer charges when plugged in.

But before anything else, if you have other issues with your Google Pixel XL, visit our troubleshooting page as we’ve already addressed some of the most common issues owners reported since the release of the phone. Find the issues that are similar with yours and use the solution we provided. If they don’t work for you, fill up our Android issues questionnaire and hit submit to contact us. Just provide us with the information we need and we’ll do our best to find a solution for you.

Troubleshooting Google Pixel XL that’s not charging anymore

We are trying to troubleshoot your phone to determine the cause of the problem. Once we’ve determined that, it would be easier to find a solution. So, in this post, we will be ruling out one possibility after another until we arrive at the point wherein we can already pinpoint where the problem lies.

So far, Google Pixel XL and its little brother are enjoying really good feedbacks from owners who have experienced something good from these new handsets. But there were already reports that some units refuses to charge and when it happens to you, here’s what I suggest you do:

Step 1: Rule out the possibility of a system crash or temporary firmware issue

The firmware crashes more often than you think and when it does, a lot of things won’t work or get affected and one of them is the charging process. We believe that the charging process is more of an accessory to hardware process but it actually involves the firmware. In fact, the firmware plays a big role in this process. So, if it crashes, naturally the phone won’t charge or can’t even detect current flowing through its circuits.

To rule this possibility out, do the Forced Reboot procedure: press and hold the Power key for 10 seconds or until the phone boots up. Once the device has successfully rebooted, attempt to charge again.

Step 2: Plug in the charger and connect your device

After doing the Forced Reboot procedure and whether or not it was successful, try connecting your phone to your charger that’s already plugged in. If the firmware crash got fixed and if the hardware of your device is fine, then you should be able to see the usual charging signs. If they don’t show up, then do the forced reboot procedure again while the device is plugged in. If the issue still persists after that, then proceed to the next step.

Step 3: Check both the charger and the USB cable

After doing the first two steps, it’s time to physically check both the charger or the power adapter and the USB cable. As to the charger, inspect the port first. Check for debris, lint or corrosion. A blast of compressed air should be able to take care of the problem. After making sure that the charger and its port is fine, inspect the USB cable.

Run your fingers from one end to the other to feel if something is not normal. For instance, if you can feel lumps or breaks, then that could be the reason why the phone isn’t charging.

To verify further, you may want to use a different charger that you know works or a USB cable that you know doesn’t have any defect. You may also try to connect your phone to your computer to see if it charges or gets detected.

After verifying that it’s neither a problem with the charger nor the cable and the problem still persists, proceed to the next step.

Step 4: Check the charging port of your phone

You just have to physically inspect the port for debris, lint, corrosion and bent pins or connectors. A short black of compressed air will get rid of debris and corrosion or you can use a brush with soft bristles to clean the port. As to the case of bent pins, try straightening them out using a pair of tweezers but be careful not to do further damage.

If the port shows it’s clean and no bent pins, then this is as far as you can go.

Step 5: Send the phone in for repair

If the problem remains after doing all the steps above, then it’s time you employ the services of a technician to determine the problem and whether or not it can be fixed or a replacement is necessary.

However, remember that if the cause of the problem is water or physical damage, you may not receive a free replacement and repairs may be paid for by you.

I hope that this troubleshooting guide can help you fix the problem with your Google Pixel XL that’s not charging. While we can’t guarantee that the problem will be fixed, at least, you’ve done what you have to in a bid to fix it.


We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Phone Not Charging Troubleshooting

Google Pixel phones selling quicker than the Nexus 6P


Pixel Growth

According to a report published by analytics firm Appboy, the #Google #Pixel and the #PixelXL are already off to a better start compared to their predecessor, the #Huawei #Nexus6P. It is said that the device saw better than usual growth in its first week of sale, while market share figures were better as well.

The Pixel apparently saw a market share of 0.016% and the Pixel XL topped at 0.020%. These figures are not much compared to some popular devices, but it’s a start. To put things in perspective, the Nexus 6P from last year only reached this point by the second week, so one can say that Google’s marketing and the rebranding of the Nexus line is working.

However, it will be interesting to see if the growth and the market share will be consistent going forward. With the holiday season quickly approaching, Google’s real test is still ahead. Do you think this is just the early buzz for the Pixel phones?

Source: Appboy

Via: 9to5Google

T-Mobile offering 50% off on the Google Pixel

Google Pixel

Google Pixel

If you’re planning to get either one of the #Pixel phones from #Google, T-Mobile has an exciting little promotion for you. The carrier is offering 50% off on either the Pixel or the Pixel XL if you sign up with its unlimited data plans. This is an enticing offer for many considering that most smartphone purchasers would be drawn towards an unlimited data offering, especially given T-Mobile’s attractive plans.

You will need to sign up for T-Mobile’s One unlimited plan, which has sparked some criticism after it was revealed that video streaming was throttled to 480p by default and tethering speeds are slower than usual.

If you can look over these caveats, there’s a chance to save $325 on the device, although the discount doesn’t exactly translate to 50% if you pick a higher storage option or the Pixel XL. In any case, this is a good deal to get on the phone and something that’s recommended for most new buyers of the Pixel. You can even buy the device unlocked from Google and activate a new plan via T-Mobile to get in on the discount.

Source: T-Mobile

Via: The Verge

Google Pixel gets a favorable repairability score, kind of

Pixel Teardown

Pixel Teardown

#Google went the unexpected way with the new #Pixel phones. Trusting #HTC with the hardware was not exactly a gamble given that the company is synonymous with quality and high-end products. It seems like the company’s decision has come in handy as the folks at iFixit have given the Google Pixel a decent score in terms of repairability. The Pixel has received the best repairability score that any HTC phone has received, which is commendable.

The fact that previous HTC phones haven’t received good repair scores is mainly due to the fact that the company used tightly knit hardware which consisted of a metal unibody exterior. While HTC hasn’t compromised with the quality aspect of the Pixel, it has certainly done its research with regards to repairability. It’s important to note here that the phone is by no means the best in terms of repairability. With a score of just 6/10, iFixit notes that there could have plenty of improvements.

The experts note that the front panel is incredibly hard to remove due to being so closely wound together. Another interesting observation made here is that the speaker grill is made of cloth. So we suggest you don’t try to repair the Pixel yourself. You can find the complete details from iFixit’s page below.

Source: iFixit

Via: 9to5Google

Good news: Google Pixel phones come with an unlocked bootloader

Google Pixel

Google Pixel

With the #GooglePixel phones almost ready to storm the markets, some customers were wondering whether it will be as developer friendly as the Nexus phones of the past. Well, the answer is yes, with Google officially confirming that the handsets will have an unlockable bootloader by default.

Here’s what Google had to say in its statement – “Yes, Pixel owners who purchased the device from the Google store will be able to root their devices. Pixel phones purchased from the Google store will ship with an unlockable bootloader.

However, Google also warned users of its consequences by saying “Rooting involves modifying partitions on the phone. If the partitions are modified the OTA will fail to apply.

This basically means that you’re free to root your device as you please, letting you get that much more out of your Pixel phone. We only suggest rooting to those who are well aware of the consequences of doing so. If you’re new to the concept, be sure to read up on it beforehand as a couple of missteps can potentially brick your precious device.

The fact that the Pixel phones come with an unlocked bootloader is very good news, but not particularly surprising.

Source: WonderHowTo

Via: 9to5Google

Verizon to handle system updates for Pixel phones, Google will send security updates



The Google Pixel phones will officially be sold by #VerizonWireless in the U.S. This was naturally big news given that Big Red is the largest carrier in the country. However, there’s some concerning news coming through from Google.

While many were curious as to how the company will handle software updates in the future, Google has clarified that system updates will be sent by Verizon. This means that there could be a significant delay in sending out the update compared to the unlocked variants of the Pixel.

Google has mentioned that it will send monthly security updates to the Verizon Pixel phones, so not everything is on Verizon’s shoulders. However, the rollout of timely Android updates is the reason why most people would buy a Pixel phone. So leaving that aspect to Verizon kind of defeats the whole purpose.

However, we’re hoping against hope that Verizon won’t repeat its mistakes from the past and send out updates in a timely fashion. What do you make of this revelation?

Via: 9to5Google

Best Buy offering $100 gift card and Chromecast with the purchase of Verizon Google Pixel

Google Pixel

Google Pixel

Are you looking to purchase the new Google Pixel through #Verizon? Then you might want to head over to Best Buy as the retailer is offering some free perks. Those who pre-order either of the two Google phones will receive a $100 Best Buy gift card and a free Google Chromecast. That’s a pretty solid deal considering the price you will be paying for the Pixel or the Pixel XL.

One caveat here is that the retailer’s pre-order page isn’t live yet. This essentially means that you will have to keep checking the retailer’s page every now and then to find the promo. There’s no word on whether this is an early bird promotion, but the chances are that it is.

The Google Pixel was launched last night by Google after weeks of rumors and leaks. Although the announcement itself didn’t have many surprises, the pricing did give quite a bit of shock to a few of us. But considering how Apple’s iPhones are priced, this didn’t seem like much really.

Source: Best Buy

Via: Android Authority

Here’s everything you need to know about the Google Pixel and the Pixel XL

Google Pixel - Official

Google Pixel - Official

The Google Pixel was made official yesterday by the company amidst much hype and speculation. In fact, one can say that the Pixel and the Pixel XL were the worst kept secrets by Google given how public their features had become prior to the release. But were you a little late to the party? Well, here’s everything you need to know about the two phones. Let’s start with the Pixel.

Google Pixel hardware specifications:

  • 5-inch 1080p AMOLED display
  • Quad-core Snapdragon 821 SoC
  • 12.3-megapixel rear camera, 8-megapixel front camera
  • 4GB RAM
  • 32/128GB storage (expandable)
  • Android 7.1 Nougat
  • 2,770 mAh battery
  • Fingerprint scanner, USB Type-C port

Google Pixel XL hardware specifications:

  • 5.5-inch Quad HD AMOLED display
  • Quad-core Snapdragon 821 SoC
  • 12.3-megapixel rear camera, 8-megapixel front camera
  • 4GB RAM
  • 32/128GB storage (expandable)
  • Android 7.1 Nougat
  • 3,450 mAh battery
  • Fingerprint scanner, USB Type-C port

The handsets will be sold in “Quite Black”, “Very Silver” and “Really Blue” color variants. Interesting choice of color names, Google! What’s also interesting is that the new Pixel phones will work with all four major carriers in the U.S., making it accessible to a large chunk of the American population. The “Really Blue” color variant is seemingly exclusive to the U.S. market, so there’s something special for the American customers of the new phones.

Along with the two new Pixel phones, Google also released the new Daydream View virtual-reality headset, which will be offered for free with initial pre-orders of the two handsets. Speaking of pre-orders, the two new Google phones can be pre-ordered through the Google Store right away.

Google Pixel

The 32GB Google Pixel can be yours for $649 or $27.04 per month using Google’s monthly financing option. The 128GB model will set you back by $749 or $31.21 per month.

The Pixel XL will set you back by $769 or $32.04/month and $869 or $36.21/month for the 32 and 128GB models respectively. Unfortunately, Google is not offering the Really Blue version of the Pixel or Pixel XL in the 128GB storage configuration at the moment, but we expect that to change fairly soon.

Pre-order the new Pixel phones today.

Google supposedly inviting some non-press members for its Oct. 4 event

Google Pixel

Google Pixel

#Google is currently preparing the big release of the #Pixel and the #PixelXL with an event scheduled for October 4. While events like these are usually limited to the press and other members of the media, Google is said to be including some non-press members as well. This, however, doesn’t mean that practically anybody can visit the event next Tuesday, but merely that some loyal Google fans (developers, Glass explorers etc) are receiving invites. Some are said to be getting invites via Twitter direct messages.

Of course, there doesn’t seem to a pattern with regards to whom Google is inviting, but it’s fair to guess that you will have to be part of the Google community in some way to get one of these coveted invites. Considering how Google is going to heavily market the newly launched devices, a move like this is understandable. On the itinerary, Google will have the two new Pixel phones, as well as the rumored Nexus 7 (2013) successor and a Pixel 2-in-1 based on the new Andromeda OS.

Are you excited for Google’s October 4 event? Share your thoughts in the comments section below.

Via: 9to5Google

Google Pixel and Pixel XL renders compared with the Nexus 5X and 6P

Pixel vs Nexus

Pixel vs Nexus

#Google is all set to release the new #Pixel phones in less than a week from today. Multiple leaks have given us a very good idea of what to expect from the new phones in terms of design and even the home UI. So a combination of those leaks has been now been used to size them up against the existing Google phones – the LG Nexus 5X and the Huawei Nexus 6P.

What’s immediately apparent at first glance is that the two new Pixel phones are smaller than their predecessors. This is a bit of a surprise, really, especially considering the market’s insistence on going bigger. Interestingly, this is the second year in a row that Google will be shrinking down the size of its annual handset. The Nexus 6 had a 6-inch display, the Nexus 6P was using a 5.7-inch panel, and the new Pixel XL is probably using a 5.5 or 5.3-inch display. Considering that the Nexus 5X packs a 5.2-inch display on board, it’s possible that Google is using a 5-inch panel here.

What do you make of Pixel and the Pixel XL?

Via: Android Central

Upcoming Pixel phones could finally introduce the long awaited restart button

Pixel - Restart Button

While Google’s Nexus phones have featured the best software in the #Android world for years, there has been one basic feature that’s been missing on these stock Android devices – a reboot button. This is particularly strange considering the fact that third party manufacturers have had it on their devices for quite a few years. In fact, there is provision for this reboot button within Android, but Google has refrained from using it. Well, that’s about to change with this year’s #Pixel phones, according to Android Police.

Citing an image supposedly received from a reliable source, we can see a closeup of the stock Android power off prompt (the menu that appears when you long press the power button) clearly showing a restart button. While this could well be an early build of Android, which may or may not make it to the final release of Android, we remain optimistic to see this on the Pixel phones. It is yet to be seen if this update will be sent over to other Nexus phones as well. But we don’t see why not since it clearly appears to be a software feature.

Prospective Pixel phone buyers, are you excited?

Via: Android Police

Report: Google to launch Pixel and Pixel XL in lieu of Nexus devices this year

Google Pixel

Google Pixel

According to a new report that surfaced earlier yesterday, #Google will launch the HTC Sailfish and the Marlin as the Pixel and the Pixel XL. This comes after a pretty detailed report had mentioned that the Nexus name will be dying this year. Putting Google’s upcoming phones under the Pixel brand makes complete sense given that the two handsets are set to be designed mostly by Google, although HTC will handle the manufacturing side of things.

Much like the Pixel C, we can expect a refined user experience with the Pixel phones and the naming convention couldn’t have been any better. Whether this was a last minute plan or something that Google always wanted is only for the company to answer, but we certainly like the sound of this.

It is said that the two devices will be launched sometime early next month. We should have more details on the date when Google announces or schedules the official launch event.

Do you like the Pixel and Pixel XL monikers? Sound off in the comments box below.

Via: Android Police