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Photos Disappeared

Ways to recover lost photos from Samsung Galaxy S6 Edge Gallery [5 Workarounds]

Here’s one problem with the Samsung Galaxy S6 Edge (#Samsung #GalaxyS6Edge) that many have already encountered–photos mysteriously disappeared from the Gallery. We’ve been contacted about it so many times in the past and we already addressed it many times since then.

Galaxy-S6-Edge-Gallery-Pictures-Lost

This problem isn’t actually about whether the pictures are still in the phone or not but about not being indexed by the system. So, for users who inadvertently deleted their pictures, this isn’t for you.

I provided five workarounds below for you to use. Try each one to find what works for you.

  1. Connect your phone to a computer and copy the pictures
  2. Find out if there’s a file name “.nomedia” in your phone’s storage
  3. Install a third-party gallery app
  4. Move your pictures to another directory using the stock file explorer
  5. Backup all your photos and data, perform master reset

For owners who have other problems, please visit our troubleshooting page. We already addressed a lot of problems with the S6 Edge so there’s a chance we already addressed your issue and if so, you may use the solutions we provided. Or, you may just contact us directly by filling up this questionnaire. Since it’s a free service, you don’t have to worry about anything. Just provide us with sufficient information about the problem so we can help you better.

Photos mysteriously disappeared from Galaxy S6 Edge Gallery

Problem: I had been keeping photos of our vehicles, owner of  Classics American Muscle Car. Restoration of pre 1975 American cars. Photos of before, during, completed restorations for customers and my shop. All has been good since I purchased this S6 Edge several months ago.

A few days ago I opened my Gallery to email and text photos. To my surprise my Gallery was completely empty. Not one photo out of a few hundred no where to be found. After a few hours of panic attacks and looking through everything in my phone is found  some in I think  it’s called internal files others in external files and others I have no idea?  I’m completely illiterate on file systems on android. Have no idea what to do. I need my photos back in  Gallery. Where I can edit and send pictures.

I installed Google Drive, hoping to find something there that may help.  No help, I think that it made my phone slow loading Internet search, I do look for car parts on the Internet and lot. But no place that I have not been using for months and years. How did my pictures move from  Gallery where there’s been no problem for months now nothing but.

I have taken more photos and they have been staying in Gallery for the past few days, I’m hoping they stay, but I don’t know what caused the first photos to move on there own.

BTW, memory of phone has never showed even half full, staying between quarter and half in both internal and external memory and showing phone memory about half.

Before I  lost photos and the same now. Sorry for rambling on ,I’m just freaking out, lost photos I can never replace. Thank you for your time and help.– Randy

Troubleshooting: I go straight to addressing your issue here, Randy. I’m not sure if it’s just a glitch in the system or a bug but you’re not the only one to have experienced this problem on a Galaxy S6 Edge. Basically, the problem is you cannot find your photos when you open the Gallery or the stock multimedia manager of the device but they’re still in there. You don’t need to have sufficient knowledge when it comes to the file system to fix this because a simple reboot may fix it. If you haven’t done so since this problem occurred, then please shutdown your device and just turn it back on.

Instead of explaining further what the problem here, which may often lead to groundless assumptions since I haven’t actually inspected your device, I will give you a few options to work around this issue assuming it hasn’t been fixed by the reboot. The main purpose of these procedures is to recover your photos just in case some things may happen that may lead to the permanent disappearance of your pictures.

First Workaround: Connect your phone to a computer and copy the pictures

As I said earlier, the photos are still inside your phone unless you inadvertently deleted them. By connecting your phone to a computer and choosing MTP as the type of connection, you’ll be able to copy all your pictures and videos to your machine for safekeeping while you’re trying to troubleshoot the issue. Once your files are safe, disconnect your phone from your computer and you can then proceed your troubleshooting by clearing the cache and the data of the Gallery app:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap the Gallery.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

After doing this, try to take a picture using the camera and open the Gallery app to see if the picture is there. If so, you can now transfer or copy your photos back to your phone.

Second Workaround: Find out if there’s a file name “.nomedia” in your phone’s storage

Using the stock file explorer (My Files), go to the root directory in your phone’s storage and try to find the file “.nomedia” and delete it. Then, reboot your phone and see if the pictures reappear. If not, then you need to proceed with these procedures:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap the Media Storage.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.
  8. Tap Disable button.
  9. Now, restart your phone one more time.

Once the phone is active and ready, follow steps 1 through 5 and instead of clearing the cache and data, enable the service and then open the Gallery app and wait for about a couple of minutes for the pictures to be re-indexed.

Third Workaround: Install a third-party gallery app

That’s right, third-party gallery apps will index your pictures even if the stock Gallery app couldn’t see them. Just open the Play Store and find any third-party gallery apps, download and install it.

I actually encountered this problem before but not with the S6 Edge. I used QuickPic Gallery to be able to see my pictures again, although, apparently it’s not solution but a temporary fix. This workaround will reassure you that your pictures are still in your phone.

Fourth Workaround: Move your pictures to another directory using the stock file explorer

This workaround may or may not work. All you need to do is browse through the directory where all pictures are saved, select all of them and just move them to a different directory. The Gallery may re-index them but there’s no guarantee. But for the sake of steering away from all the hassles from the procedures above, it’s worth a try.

Fifth Workaround: Backup all your photos and data, perform master reset

Assuming all of the above workarounds didn’t work, it’s time you engaged into something more complicated and time-consuming.

What you need to do is backup the entire phone including your data, your photos, videos, files, etc. You can easily do using a computer and Samsung’s Smart Switch application. Once you’re done with the backing up, follow these steps:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

What you just did is wipe your phone off of all third-party elements while bringing it back to its default or factory settings. You can then restore all your files, apps, pictures, etc.

I hope this helps, Randy, because if not, it’s time you sought help from a technician.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S6 Edge Plus “Unfortunately, Gallery has stopped” error

It seems like we were receiving quite a lot of complaints from our readers about the #Samsung Galaxy S6 Edge Plus (#S6EdgePlus) showing the error message “Unfortunately, Gallery has stopped” and while it may seem like a complicated problem, more often it’s not. As what the error says, the Gallery app crashed and it could mean just a minor problem with the app and nothing else. However, simple or complex, there’s no way to know which or how to fix the issue without doing some troubleshooting.

samsung-galaxy-s6-edge-plus-gallery-has-stopped

In this post, I will walk you through in troubleshooting your Galaxy S6 Edge Plus that is plagued with this error message and another Gallery-related issue. Read on to understand more about this problem and to learn how to fix the issue. Remember that while we suggest safe procedures, there are times when things happen unexpectedly and it they do, more problems may occur. So proceed at your own risk.

Before anything else, if you have other problems with your phone, make sure you visit the troubleshooting page we carved out for the Galaxy S6 Edge+ as we’ve already solved a lot of problems with this device since its release. Simply find issues that are similar to yours and use the solutions we suggested. If they don’t work or if you need further assistance, don’t hesitate to contact us by completing our Android problems questionnaire and we’ll get back to you as soon as we can.

Fix “Unfortunately, Gallery has stopped” error on Galaxy S6 Edge Plus

Problem: I used to take pictures so I virtually have hundreds of them. Last week I was still able to send pictures through text, email or through social media. I never had issues with this phone ever since but just recently there’s an error that keeps popping up when I open the gallery or attach pictures using other apps. The error goes “Unfortunately, Gallery has stopped.” I don’t know how to fix this so can you help please?

Troubleshooting: The error message “Unfortunately, Gallery has stopped” speaks of the native multimedia manager called Gallery that crashed for some reason. It might be just a simple app problem or a more complex firmware issue. We will have to troubleshoot your phone to determine what the cause is or how to solve the problem. Since the error specifically mentions of the Gallery being the app that crashes, we will have to go after it. This is what you need to do to try to fix the “Unfortunately, Gallery has stopped” error on your Samsung Galaxy S6 Edge Plus.

Step 1: Restart your phone in safe mode and try opening the Gallery app again

This is going to isolate the problem right away and the logic behind it is that all third-party apps and services will be disabled temporarily when in safe mode. That means that only preinstalled apps and core services will be left running. So, if the problem is caused by one or a group of third-party apps, then the Gallery won’t be crashing in that state. Follow the steps below to restart your phone in safe mode:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

When the phone has successfully booted up in this state, try opening the Gallery app to see if it still crashes. If it does, then it’s time to go after the app itself, otherwise, you just have to find the third-party app that’s causing the problem and uninstall it.

Step 2: Clear the cache and data of the Gallery app

You do this if the error is still popping up in safe mode. What it does is that it resets the app itself to its default settings. It’s caches and stored data will be deleted but not the pictures and videos as they are saved somewhere else.

The Gallery app is actually just a manager; it crops the pictures to create thumbnails and then organize them but the storing will be taken care of other services but not the gallery app. So, your pictures and videos are saved no matter how many times you clear the cache and data of this app.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Gallery.
  6. Tap Clear cache.
  7. Tap Clear data button, then OK.

Step 3: Backup data and master reset your phone

Should the problem persists after clearing the cache and data of the app, then you have no other option but to reset your device. First, you have to make sure you backed up all your data and files, then do the master reset through the recovery mode.

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

The error involving an app that crashes is a minor problem so the reset will be able to fix it.

Photos mysteriously disappeared from Gallery

Problem: My photos (Samsung Galaxy S6 Edge Plus) have mysteriously disappeared and I have not been able to retrieve them. please help me my gallery is empty.
Solution: Hi! We know how frustrating to lose some of the important files in your device especially the important photos. Actually, we encountered plenty of complaints from the owners of Samsung Galaxy S6 Edge about their photos was mysteriously disappeared from the device’s gallery. Now, as long as you did not intentionally attempt deleting the photos in your device’s gallery, then the photos are still there and can be recovered. We were able to help most of the owners that has this kind of issue after they perform our recommended methods to recover the lost data files. And if we’re lucky enough that you have the same problem as well then we can resolve it.
Now, these methods that we are recommending are not guaranteed to resolve the problem right away, but based on most owners who performed and was able to fix the problem, we find out these methods are effective. Here are the easy steps how:
Step 1: Force Reboot the Device
There are cases that a simple reboot could be the solution to the problem. It might be some glitch in the system or a bug that trigger this issue. Now, try restarting the system by simple turning off and on your device after that go back to the Gallery and check the photos or still empty. If ever the photos are still missing then go ahead and proceed to the next method.
Step 2: Make a Backup of your Data
Now, like we mentioned before, if you did not intentionally attempt to delete the photos in the Gallery, it is still there. You have to copy all the files in your device and a PC is needed to help you save it temporarily while working on fixing the issue of your Galaxy S6 Edge. Just connect your device and select MTP (Media Transfer Protocol) to allow you to copy all the files in the device storage.
Step 3: Clear cache of the Gallery app
After you copy all the files in your device storage, unplug the USB cable from your device. At this moment you have to go back to your main screen. Now, we will be going to the Settings > Application > All > Gallery to start clearing the cache file of your Gallery.
After performing the steps and you are on the main screen, take a few pictures in your surroundings and after check the Gallery app if the pictures are saved there. In case there are pictures, then start copying the files from your PC and put it back to your device.
Step 4: Third Party Installation
There are third party Gallery app that could reassure and recover the files that the stock Galley app couldn’t do. This might be a kind of a hassle since you have to search for the appropriate Gallery app and install it. However, there are owners try this and was able recover the files back. There are several Gallery app in Play Store, just look for the apps that has more positive feedback and comment in it.
Step 5: Factory Reset the Device
This is sometimes the last resort for most owners to resolve the problems on their devices. So, we highly recommend copying all the important files and data on your device and save it to SD card or PC. This method will delete all the data stored in the device and restore it back to the factory setting like the first time you got it. However, if you are in doubt in performing this method then you can simply disregard this. Other than that, you can follow the steps below how to factory reset:

  1. From the Home screen, tap the App menu
  2. Tap Setting icon
  3. Navigate to Backup & reset option
  4. Put a check on Backup my data, Automatic restore
  5. When you’re done putting check on the check box
  6. Proceed the Factory reset and tap Factory data reset
  7. Then choose Yes — delete all user data
  8. It will begin clearing the system, it will take a few minutes to finish
  9. And after the process, select Reboot system now

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Sprint Galaxy S5 Problems, Errors, Glitches, Solutions and Troubleshooting

Samsung-Galaxy-S5-Tutorials

Being one of the largest telecommunications companies in the U.S., Sprint has a superb technical support group that can address any problem with Galaxy S5. We are not trying to compete with it, rather, we are simply providing complimentary support to our readers who contacted us about their problems.

If you are a Sprint Galaxy S5 owner and currently have issues with the device, feel free to contact us via [email protected]. We are willing to help you with your problems but please, provide all necessary details so that we can accurately assess your concerns. You may also browse our Galaxy S5 Troubleshooting page as we listed all problems we already addressed. Try the troubleshooting procedures and solutions we provided and if they didn’t work, contact us immediately. We also have our Facebook wall and Google+ page and we use to help our readers. You may post your concerns there, too.

Click on a link below to jump to a specific problem:

  1. Poor Performance
  2. Won’t Boot After App Installation
  3. Apps Greyed Out, Photos Disappeared
  4. WiFi Switch Is Greyed Out
  5. Uses More RAM
  6. Prevent Excessive Data Usage
  7. Can’t Read New MicroSD Card
  8. How To Stop Available Networks Notifications
  9. Won’t Turn On But Vibrates
  10. Freezes, Settings Crashed

Sprint Galaxy S5 Poor Performance

Problem: Hi Droid Guy team, I have a Samsung Galaxy S5 under Sprint. It is 7 months old already and while it has working properly since I got it, its current performance is far from good. It is now very slow in loading apps and most of the games I play stutter at some point. Being an extensive user for several months, I can say that there is a very noticeable difference in its performance. The problem is, I don’t know where to look and how to get my phone back in good shape again. I need your guidance on this. I tried calling Sprint’s tech support but I’ve been on queue for more than 15 minutes and haven’t been able to talk to a live representative. Any advice would surely be appreciated. Thanks in advance. — Katie

Troubleshooting: Hi Katie. While Galaxy S5 is one of the most powerful smartphones in the market today, its performance will deteriorate over time. That is the reason why users are advised to uninstall apps that aren’t used or clear cache and data of apps that often crash.

More often, third-party apps are the cause why the performance of the phone drops. The more apps installed in it, the slower it becomes. So, the first thing you have to do is find apps you don’t use anymore and uninstall them. Then, try to close apps running in the background especially heavy ones. Hitting the Recent key (left of the Home key) will pull up a screen with a list of recently used apps. You may close all these apps and go to the Task Manager. From there, you can close apps that run in the background to free up some space in the RAM.

In case the internal storage of your phone is running low, you need to transfer large files to the microSD card. You may also move your downloaded apps to the external storage. Remember that during the boot up, the phone will read the internal storage and if there is a lot of files stored in it, it will take time to read and cache all of them.

After doing all these things and the phone is still slow, perhaps it’s time you reset it and give it a fresh start. But before doing so, make sure you made a backup of data you don’t want to lose, then follow these steps:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Sprint Galaxy S5 Won’t Boot After App Installation

Problem: Hi, my name is Cassidy, an S5 owner. I called Sprint twice regarding my problem already but both reps weren’t able to help me as they wanted me to follow their troubleshooting when I can’t do a thing on my phone. I know that contacting you is a long shot, but here I am hoping you could help me.

The problem is I recently installed a couple of apps. After that, the phone rebooted by itself so I thought that may be it was a part of the installation process. However, when the phone reached the logo, it was stuck there. I left the phone for ten minutes thinking that it may just continue booting but it didn’t.

I tried removing the battery, leave the phone without it for 5 minutes and tried again…the problem’s still the same. At this point, I’m stumped and I really don’t know what to do to fix the problem. Of course, I can’t do a thing with my phone as it won’t continue booting up. But I am confident that those apps caused this problem. How can I get rid of them? Thanks.

Troubleshooting: Hi Cassidy. You can boot your Galaxy S5 in safe mode so you can troubleshoot the problem. When in safe mode, all third-party apps will be temporarily disabled. Since you’re positive that the cause of the problem are the most recent apps you installed, then booting in safe mode will fix the problem for you. Once you reached safe mode, you can then uninstall those problematic apps.

Safe Mode

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Uninstall Apps

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the DOWNLOADED screen.
  5. Tap the desired application
  6. Tap Uninstall.
  7. Tap Uninstall again to confirm.

I hope this helps.

Sprint Galaxy S5 Apps Greyed Out, Photos Disappeared

Problem: Hi guys. I am hoping you can help me with my problem. My phone is a Galaxy S5, which gets service from Sprint. The problem is many of my apps have their icons greyed out. One example is Real Racing. Yesterday, I was able to play with it but today, the icon is greyed out and if I tapped on it, nothing happens. Another thing I noticed is that many of the pictures disappeared, although some left thumbnails in the Gallery. When I tap on a thumbnail to view the picture, what is displayed is a pixelated picture that can’t be recognized.

Prior to these issues, there were times when the phone hangs or lags and became very slow. It was also heating up and draining it’s battery faster than usual. I am worried because it could be a hardware issue but I hope I’m wrong. Can you guys help me with it, please. Regards, Leonard.

Troubleshooting: Hey Leonard. Before these problems started, the phone was already telling you something was wrong. Based on your description, I am certain the problem is the microSD card.

The phone will usually hang, freeze or lag if the microSD card is unexpectedly un-mounted. The phone will try to detect and read from it and it failed, it will try even harder using up more RAM and putting the CPU in hyper-driver. Consequently, it will heat up and the battery will be depleted quicker. Now, if the microSD card couldn’t be detected or read, apps that were moved or saved in it will not run. Their icons, however, will still show up in the app drawer but greyed out. It is because those apps still have files saved in the phone’s internal storage while majority of their data are in the microSD card, that’s why they won’t run if tapped.

Pictures that were originally saved in the microSD card will not be visible in the Gallery, while those that were initially saved in the phone’s internal memory but moved to the SD card will still have thumbnails showing in the gallery but since the source image isn’t accessible, only thumbnails will be viewed. That is the reason why you couldn’t recognize them when viewed–you were actually viewing the thumbnail that was overly enlarged.

The microSD card may have been corrupted or damaged but try to physically un-mount it and insert it into a card reader, then to your laptop or computer. If the computer can’t read from it, you will be prompted to reformat it. However, if the machine can read from it, try to mount it back to your phone and see if the device can detect it. If not, then backup everything that’s in it and format the card using FAT32 format. If the problem persisted after doing this, it’s time you bought a new one.

Sprint Galaxy S5 WiFi Switch Is Greyed Out

Problem: At first, my phone became really slow. Then, I rebooted it and everything was back to normal. I have an unlimited data plan so I often use it especially when I’m at work. At home, though, I connect to our WiFi network. Yesterday, I was able to connect with WiFi and I’m not sure if I turned it off when I left home. But the problem is, there’s no way for me to turn it on now because it’s greyed out. It can neither be turned on or off and there’s no indicator of the WiFi at the status bar so it must be off. This is the second time I experience this problem, the phone fixed the first all by itself after an hour or two. But this time, more than 24 hours have passed and the problem is still ongoing. I already rebooted the phone countless times to no avail. Honestly, I’m not really that knowledgeable when it comes to technology so if you guys know how to fix this problem. I would greatly appreciate it. By the way, my phone is Samsung Galaxy S5, I’m with Sprint. And oh, I already called tech support, they just wanted me to reset the phone, which I’m hesitant to do because I have a lot of data in it. Do you know how to fix this without resetting the phone? Thanks, Brent.

Troubleshooting: Hi Brent. It may just be a glitch in the system. This is a pretty common issue with Galaxy devices and most of the time it can be fixed without the intervention of the owner but in your case wherein the problem persisted for more than 24 hours already, it’s time to do something. I know just how to fix this. Follow these steps:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Yes, wiping the cache partition will fix the greyed out WiFi switch. Works all the time.

Sprint Galaxy S5 Uses More RAM

Problem: I have a Galaxy S5 and I have Sprint as my service provider. The phone works fine but there are times when some apps will crash or will be forced close as the phone runs out of RAM. My brother has the same phone and when I checked the RAM status it was around 800MB while mine is around 1.64GB. That is the case even when all apps are closed. Because of this, there are apps that don’t refresh in the background like Hangouts making me miss important notifications. So, my question is pretty simple, how can I lower my phone’s RAM usage? — David

Troubleshooting: The RAM exists to be used but then, of course, there are disadvantages if your phone is already using almost all of its RAM during boot up or normal use. More often, third-party apps use the RAM more than anything else. The more apps you have in your phone, the higher the RAM usage. Here’s what I suggest you do…

Take note of the current RAM usage of your phone. Reboot your S5 and immediately after it becomes active, check the memory usage and compare it with the first record. If there’s a huge gap between the two, then its means there are third-party apps that use twice as much RAM as the others. However, if after the reboot the memory usage is the same or close to the current usage, then the phone is already hogging on RAM during boot up.

Now, boot your phone in safe mode to know how much memory the phone uses if all third-party apps are disabled.

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Normally, the phone will have low memory usage when in safe mode and you can attain this by performing full hard reset. But as you install apps, the figure will rise so, it’s up to you how you manage it. Apps that need mobile data and refresh more often, usually use more RAM than others. Processor and graphic intensive games will take up more memory, so after you used the apps, force close them.

Prevent Excessive Data Usage

Problem: I’m with Sprint and I have a Galaxy S5. Last month, I paid too much for data and I don’t want it to happen again. We have WiFi at home and I use mobile data when I’m traveling to receive MMS and emails when there’s no WiFi available. Actually, this is my first Android phone; I’ve been stuck with BlackBerry for more than 5 years. Needless to say, I’m still adjusting and learning the phone’s features. I don’t know if it has a feature that will allow me to limit and monitor my data usage. I’ve been looking for such feature for a few days now but I haven’t found it. It would be very helpful for me if you can show me how to monitor my data usage. Thanks, Vivian.

Tutorial: Hi Vivian! Welcome to the wagon! About your question, well, yes you can actually monitor and manage your data usage. Just follow the simple tutorial I outlined for you and you’ll be fine:

  1. From the Home screen, tap the Apps icon.
  2. Launch Settings and touch Data usage. From this screen, you can tell immediately how much data you’ve already used up for a specific period of time.
  3. To limit data usage, touch and drag the red anchor on the right side of the graph. Data is measured in megabytes (MB).
  4. If you want to disable mobile data when the limit is reached, tick the checkbox next to Limit mobile data usage.
  5. You can also set a warning so that you’ll be notified if data usage reached certain amount. Just touch and drag the orange anchor to desired amount of data.
  6. Tick the checkbox next to Alert me about data usage to be notified.

Sprint Galaxy S5 Can’t Read New MicroSD Card

Problem: I bought a new microSD card to be used in my Galaxy S5. It’s a 32GB SD card and it’s working fine when I insert it to a reader and to my laptop. In fact, it already has hundreds of music tracks in it. However, when I mounted it to my phone, the music tracks won’t appear in the Music app and I can’t find it using the file manager app. Of course, I made sure it was properly mounted but the phone just can’t find it. I am also sure it’s compatible because I bought the same model that my sister used in her phone (S4). I called Sprint and the rep told me to have the card replaced because it might not be compatible with my phone. I’m not sure what to do with it. Help me please. What should I do to rectify this? — Carlos

Troubleshooting: Almost all after market microSD cards are compatible with any smartphones in the market today, so I refuse to believe what Sprint’s rep told you about it. The problem is that it has a format that’s not readable by your phone and it’s easy to fix that. Just follow these simple steps and everything will work fine, although all the music tracks that you already saved in the card will be deleted.

  1. Plug your microSD card to a card reader.
  2. Insert your card reader to your laptop and wait until it can detect it.
  3. Right-click on the SD card icon.
  4. Choose Format.
  5. Set File type to FAT32.

I hope this helps.

How To Stop Available Networks Notifications on Sprint Galaxy S5

Problem: Hi team. I’ve been following your troubleshooting series for Galaxy S5 since I upgraded in December. I am not sure if you already addressed this issue but it’s very annoying when the phone repeatedly notifies you that there are available networks in range. There are even times when it automatically connects to one of the networks it could detect. How do I prevent the phone from doing this? I think the phone was set to do this by default because I haven’t changed a setting yet. Can you help me with, please? — Joey

Related Question: Hi droid guy. I know you guys are very busy but I will contact you anyway. My concern is more of an annoyance than a problem. The phone will often detect available WiFi networks and will notify me. I don’t want these kinds of notifications popping up out of the blue, so how can I stop them? Thanks.

Troubleshooting: There’s one WiFi setting you need to disable to prevent the phone from scanning available networks. Just follow these steps to get rid of those unwanted WiFi-related notifications:

  1. Swipe down from the top of the screen with one finger.
  2. Tap the Settings icon on the upper-right corner.
  3. Tap the WiFi icon.
  4. Tap the Menu icon on the upper-right corner of the screen.
  5. Choose Advanced from the drop down.
  6. Uncheck the box next to “Always allow scanning”.

Sprint Galaxy S5 Won’t Turn On But Vibrates

Problem: Hello droid guy. Thanks for giving us users free support. We really need help especially those who have little knowledge with technology. I am 62 years old and a woman at that but I know how to use my new Galaxy S5. This is the third Android phone in my possession and I have already learned the basics. As of late, however, my phone randomly turns off. I tried finding something that will tell of its pattern but there’s nothing…every reboot was random.

When it turns off, it wouldn’t respond if I press the Power key to turn it on. My son told me to remove the battery for a minute so I spent almost an hour taking the back cover off, then I pulled the battery out. When I replaced the battery, the phone immediately turned on but turned off after a few seconds. There’s a vibration every now and then and I’m worried about it. Is my phone hardware defective? If not, can you show me a way to fix this problem? I think I can follow simple step-by-step guides. Thank you. — Helen

Troubleshooting: Hi Helen. I am sorry you’re experiencing this problem. Based on you description, it seems like the Power key of your phone is stuck. That’s why it can’t boot up completely, turns off and vibrates. It’s a hardware issue and we can only do so much about it. There’s one thing I want you to try, though: press the Power key many times just to see if you can get the Power key from being stuck. If not, then you really have to send it in for repair as there is also a possibility that the Power button was damaged. If this was the case, then the technician can replace the switch and the phone should be working fine after that.

Sprint Galaxy S5 Freezes, Settings Crashed

Problem: Hi guys. I’m not sure how this problem started but my Galaxy S5 just froze one day and then error messages started to pop up. When it freezes, there’s nothing I can do but remove the battery and restart the phone. At random times, an error message “Unfortunately, Settings has stopped” will pop up and the phone will freeze again. I was told by Sprint representative to reset the phone. He asked me to press the Power, Volume Up and Home keys together but nothing happened. I don’t care about the data in my phone, I just want to fix it. Can you help me out how to reset my phone? Thanks in advance. — Jimmy

Troubleshooting: It looks like there’s a glitch in the firmware causing the Settings service to crash. Since you decided to just reset the phone, then I won’t keep you long. Just follow the steps below to perform full hard reset. Once done successfully, your phone should be working like its first boot.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Good luck!

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