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phone call issues

Samsung Galaxy Note 5 can’t make / receive calls, other call related problems

To be able to make and receive phone calls are among the most common features a mobile phone has. In the case of your #Samsung Galaxy Note 5 (#Note5), these services must be executed without a hitch, however, we did receive a lot of complaints from our readers suggesting many owners are having difficulty making and receiving phone calls.

galaxy-note-5-phone-call-problems

So, in this post, I have addressed three of the most common call-related problems. If you own a Note 5 and are currently bugged by a problem or two, then continue reading as this post may be able to help. Go through the short list below to see if your problem is included. Just click on the link to jump to a specific issue.

If you have other problems, make sure you visit our Note 5 troubleshooting page as we’ve already answered hundreds of problems with this device. Find issues that are similar with yours and use the solutions we provided. If they don’t work or if you need further assistance, you may contact us by completing our Android issues questionnaire.

Galaxy Note 5 cannot make a phone call

Problem: It just started. My Samsung Galaxy Note 5 can no longer make a phone call. When I dial a number, the call won’t go through. I’ve already power-cycled the phone a million times but it’s still the same. Called tech support, they too don’t know what’s the problem is. So, if you guys can help me figure this out, that would be great! Thanks.

Troubleshooting:  Regardless of the brand and model of the phone, it must be connected to the provider’s cellular network to be able to receive all the services being offered. That being said, the first thing you must do is to make sure it is properly connected to the network and that it gets decent connection without any bars on your account. To make it easier for you, here’s the outline of what you need to do:

Step 1: Call your provider’s tech support

This is a very simple task to do and it’s probably the best way to determine if the problem is with your phone or network-related. The rep should be able to determine right away if there’s a problem with your area or if there’s a certain problem with the tower where you get service from. In which case, only your provider can help you determine the problem and provide a solution, however, if the problem is with your phone, they you should continue troubleshooting. So that you can easily remember things you must inquire about, here’s a short list:

  • Ask if there’s an ongoing outage in your area
  • Inquire if there’s a network problem like service interruption in your area
  • Ask if there’s a problem in the tower your phone is connected to
  • Ask if there’s a problem with your account. Account verification may be necessary.
  • Verify that your phone is properly provisioned and setup properly

Step 2: Perform Master Reset on your Note 5

After calling tech support and the rep told you everything looks good on their end, then don’t waste your time with other things. Instead, backup your data and files and then do the master reset. This will bring the phone back to its default settings:

  1. Remove your Google account and disengage the screen locks to make sure you won’t trip the Factory Reset Protection (FRP).
  2. Turn off your Samsung Galaxy Note 5.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

After the reset and the problem persists, bring the phone to the store and have it checked.

Calls to Galaxy Note 5 go straight to Voicemail

Problem: I can make outgoing phone calls but when my friends or family call me, their calls will be sent directly to Voicemail but on my end, I couldn’t hear the phone ring and there’s nothing on the Missed Calls log. I want to fix the problem I don’t know where to begin. I hope you can help, thank you!

Solution: This problem can happen if there are some corrupt caches and data on your phone. If it occurred shortly after an update, it might be the cache, so try to wipe the cache partition first.

  1. Turn off your Galaxy Note 5.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If the wiping of the cache partition won’t bring about good results, then reset your phone. Try the typical factory reset first and then the master reset if it fails but make sure you backup your files and data first as they’ll be deleted.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap the Settings icon.
  3. Under the ‘Personal’ section, find and tap Backup and reset.
  4. Tap Factory data reset.
  5. Touch Reset device to proceed with the reset.
  6. Depending on the security lock you used, enter the PIN or password.
  7. Tap Continue.
  8. Touch Delete all to confirm your action.

Should the problem continue after the reset, then call tech support. During my tenure as a tech support representative for one of the wireless companies in the U.S., I always get this kind of problem. We had a tool that could fix it in one click. Thus, if the problem isn’t fixed by doing the basic troubleshooting, let tech support fix it for you.

Galaxy Note 5 doesn’t have an option to view caller ID

Problem: There is not an option to change or view caller ID in “More Settings” on Note 5, although all the instructions I’ve followed have said that is where you can change it-Phone , Settings ,More Settings-no caller ID anything. However I have read numerous complaints of same nature from other Note 5 owners. If hiding caller ID is not an option on Note 5 you should remove the instructions you post to accomplish it.
Troubleshooting: Identifying callers is very important especially if your phone number is exclusive for business purposes only.  Waiting for a call from a friend or family as well, is one of the common reasons why “Caller Identification” has been included in phone features. In general, Caller ID lets your friends, family and business associates let you know that they are calling you and vice versa. But how will you enjoy this phone feature especially in your awesome Samsung Galaxy Note 5 if you can’t simply have it set up? There is nothing to worry because we are here to keep you at ease. Below are the things that you have to do to view or change caller ID feature.
Now, if ever this method will not work after you follow the steps below, we recommend that calling your network provider is the best option, other network providers won’t allow “hide caller ID”. Only your network provider can tell what the reason behind it.

  1. From your Home Screen, tap Apps.
  2. Go to Contacts.
  3. From the drop down list on Menu, tap Settings.
  4. Tap Call.
  5. Select More Settings.
  6. A pop up will appear. Tap Caller ID.
  7. From that, Caller ID options will be given.
  8. Tap on your preferred Caller ID setting.
  • Network Default – This uses your Network Default settings. This service is provided by your Network Operator.
  • Hide Number – This feature allows you to hide your number in outgoing calls.
  • Show Number – Feature that will show your number in outgoing calls. Note: If your Caller ID is not showing, you have to make sure that your SIM card is in the device. Caller ID feature is automatically disabled if the device cannot detect a SIM number.

We hope that after following the steps above, your problem on Caller ID feature will be solved because your safety away from nuisance callers are our concern.

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What to do if you cannot make or receive phone calls on Samsung Galaxy S9 (easy steps)

If you cannot make or receive phone calls on your Samsung Galaxy S9, chances are that you may be out of your network coverage or something on your phone is preventing phone calls to be made or go through. In general, you may be dealing with a software issue or hardware problem. It is more likely a software issue if it happens all of a sudden or after modifying your phone settings, downloading new apps or installing new software update on your device. On the other hand, the problem can also be attributed to a hardware issue especially if there were previous instances of dropping or liquid exposure on your device. Unfortunately in this case, your best hope to fix the problem is service, which means the need for a service center visit. Meanwhile, software-related calling issues can still be dealt with by some workarounds so you’ll have a chance of fixing the problem at home.

Highlighted below are some inputs and possible solutions that serves as reference should you wish to troubleshoot software errors that might have prevented you from making or receiving calls on your Galaxy S9. Feel free to try any of these methods whenever needed.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to fix Galaxy s9 that can’t make or receive phone calls

Before you start, verify and ensure that the contact number is not in the Auto-Reject list on your device. If it’s in the list, then you need to remove it first to allow calls from the contact number to go through. To manage call reject list on your Samsung S9, open the Phone app, then tap the More icon. Select Settings from the menu options then tap Block Numbers. To remove a contact number from the list, tap the Remove icon located next to the corresponding number or contact. Also check and ensure that Airplane mode or Flight mode is turned off or disabled on your device. All network connections are restricted to your device if Flight mode is enabled so as to avoid any interference with sensitive equipment. Calls, messages or mobile data are temporarily unavailable in Flight mode so make sure it’s disabled.

If the problem persists, then proceed with these workarounds and possible solutions:

First solution: Force close Phone app and then restart your Samsung S9 (soft reset).

There are instances when you will have trouble making calls or unable to receive a phone call due to random software issues on your phone. It usually occurs when the Phone app is misbehaving. Random as they are, problems like this can be rectified by quitting the rogue app and then restart it. The same thing applies to the Phone app. So here’s what you can try doing first to make sure this isn’t the cause of your problem:

  1. Touch and hold the Recent apps key at the bottom left corner of your phone.
  2. Locate the Phone app or Dialler app then swipe it to the right or tap the X to quit the app.

Closing all recent apps running in the background can also help if the problem is inflicted by any of the background apps that crashed. To close all recent apps, tap Close All from the recent apps screen.

Afterwards, reboot your Samsung S9 (soft reset) to refresh apps and system functions. Try to make a test call to see if it’s already working as intended. If not, then move on to the next possible solution.

Second solution: Boot your phone is safe mode and see if you can make and receive calls.

Booting into safe mode can help you diagnose apps and determine if the problem is triggered by a third-party app or not. All third-party apps and services are disabled temporarily in safe thus making it easier for you to isolate the problem.

Here’s how to enable and use safe mode on your Samsung Galaxy S9:

  1. Turn your phone off.
  2. Press and hold the Power button after the model name screen shows up on the screen.
  3. Release the Power button when the Samsung logo appears.
  4. Immediately press and hold the Volume Down button after releasing the Power button.
  5. Keep holding the Volume Down button until the phone restarts.
  6. When you see the Safe Mode badge in the bottom left corner of the screen, release the Volume Down button.

Your phone is now running in safe mode. Do a test call then. If you can make and receive calls perfectly fine while running your device in safe mode, then it means that a third-party app is to blame. In this case, try to think of when the problem started and what app you downloaded and installed prior to the onset of the first symptom. Uninstall individual apps likely the most recent apps you’ve downloaded then test to see if calls are now working properly.

Third solution: Disable or remove any apps that has call blocking or rejecting features.

Other pertinent apps can likewise cause conflict and prevents you from making or receiving phone calls on your device. This usually occurs when any of these relevant apps was misconfigured, crashed, bugged and went rogue. To rule this out, try to disable or remove any apps on your S9 that supports blocking and rejecting features. Here’s how it’s done:

  1. Swipe up on an empty space from the Home screen to open the Apps tray.
  2. Tap Settings.
  3. Then tap Apps.
  4. Select the app you want to uninstall.
  5. Tap Uninstall.
  6. Then tap OK to confirm action.

Restart your phone afterwards then do a test call to see how it works.

Fourth solution: Reset network settings on your Samsung S9.

Incorrect or misconfigured network settings can likewise inflict the same trouble with your phone’s calling functions. Network settings can be changed manually or automatically. If the problem instigated after making some changes on your device settings, then try to revert the changes you’ve made back to the prior configurations. But if that isn’t possible, you can just do a network settings reset instead. This however will wipe out all your network data so you will need to set up and connect to your Wi-Fi network afterwards. If you wish to give it a shot, then follow these steps:

  1. Swipe up on an empty spot from the Home screen to open the Apps tray.
  2. Tap Settings.
  3. Tap General Management.
  4. Scroll to and tap Reset.
  5. Select the option to Reset network settings.
  6. Tap Reset Settings.
  7. If prompted, enter your device PIN or password.
  8. Tap Reset Settings again to confirm action.

Fifth solution: Hard reset/factory reset your Samsung S9.

A hard reset should only be regarded as the last resort if the problem continues after exhausting all prior means but to no avail. This reset will wipe out everything from your device including your personal information data. Any bugs of major errors within the system structure that might have halted your device from making or receiving phone calls are likewise cleared in the process.

Creating a backup of your phone data is highly recommended before you proceed with this reset.

  1. To back up your data before the reset, go to Apps-> Settings-> Cloud and accounts-> Backup and restore. Then select the option to Back up my data or Automatic restore.
  2. To proceed and perform a factory reset, go to Settings-> General management-> Reset-> Factory data reset-> Reset-> then tap Delete All to confirm. If prompted, enter your credentials or verify your Samsung account and password to proceed and complete the reset.

Ask more help from your carrier

Contact your network service provider or carrier to verify and ensure that none of your account services cause blocking or auto-rejection of calls. Also check if there are any ongoing outages that might have disrupted network services in your place. Scheduled network maintenance or unexpected technical problems in the network bases/towers can also cause network services to become temporarily unavailable. Services will resume when the outage is over so all you have to do is wait.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix a Samsung Galaxy S9 Plus that cannot make or receive phone calls (easy steps)

Network functions and connectivity features of your phone can be interfered by many different factors. And when this happens, network-related issues begin to manifest. Among the most prevalent symptoms of network errors would include calling and texting errors. Addressed in this post is a pertinent issue transpiring on the new Samsung Galaxy S9 Plus. Read on to learn what options you can try on whenever you’ll encounter an issue in which you cannot make or receive phone calls on the same device.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 Plus troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to fix your Galaxy S9 Plus that can’t make / receive phone calls

Before you troubleshoot software problems on your Samsung S9 Plus that might have caused you such a problem in making or receiving phone calls, consider these few suggestions:

  • If you cannot receive phone calls only from one specific contact, check your auto-reject list and make sure that the contact number you’re having trouble with is not in the list.
  • Power off your phone and then remove the SIM card. Carefully check the SIM card to see if there are any visible signs of damage like scratches. If the SIM card is damaged, then you will need a replacement SIM card. Contact your carrier for that matter.

If the problem continues after you’ve done the aforementioned suggestions, then continue to troubleshoot the problem with the following solutions. Don’t forget to do a test call after completing each method to find out whether or not the problem is fixed. Proceed to the next applicable solution if needed.

First solution: Reboot your phone.

Minor software glitches and errors can easily be dealt with by a device restart or soft reset. It’s been the simplest and most effective solutions to random software issues among various types of electronic devices including smartphones. So if you haven’t already, follow these steps to soft reset or reboot your Samsung S9 Plus:

  1. Press and hold the Power button.
  2. Tap the option to Power off.
  3. Tap Power off again to confirm.
  4. After about 30 seconds, press and hold the Power button again until your phone boots up.

This does not affect any of your phone data so there’s no need to create a backup beforehand.

Second solution: Boot into safe mode and do some test calls.

To rule third-party apps from the possible culprits, try booting your phone into safe mode and do some test calls. Al third-party apps and services are bypassed or temporarily disabled in this mode, thus it would be easier for you to determine if it’s due to a third-party app or not. Here’s how to enable safe mode on your Samsung S9 Plus:

  1. Turn off your phone.
  2. Press and hold the Power button past the model name screen.
  3. Then release the Power button when the Samsung logo appears.
  4. Immediately after you release the Power button, press and hold the Volume Down button.
  5. Keep holding the Volume Down button until the phone completes the restart.
  6. When it boots up, a Safe Mode badge should appear at the bottom left corner of the screen. At this point, you can release the Volume Down button already.

Do some test calls while your phone is running on safe mode and see if you can make and receive calls. If your phone is able to make and receive phone calls in Safe mode, it denotes that there may be some third party apps interfering with the network functions or connection of your phone. In that case, you will need to deal with apps problem. Try to think of which app you’ve downloaded recently as it’s likely causing you this trouble. You have to uninstall the bad app so as to fix calling issues on your Samsung S9 Plus. Or you can also try to disable any apps you have installed on your phone that may have features for blocking or rejecting calls.

Third solution: Remove/uninstall bad apps.

If your phone is able to make and receive phone calls in safe mode, then it denotes that the problem is caused by a third-party app. In this case, you can uninstall any suspicious apps, probably the recent apps you’ve downloaded on your phone. Here’s how:

  1. Swipe up on an empty space from the Home screen to open the Apps tray.
  2. Tap Settings.
  3. Then tap Apps.
  4. Select the app you want to uninstall.
  5. Tap Uninstall.
  6. Then tap OK to confirm action.

Reboot your device after making these changes then try to do some test calls to see if that fixes the problem. If not, then move on to the next solution.

Fourth solution: Reset network settings.

Invalid network configurations or incorrect network options are likewise among the possible reasons as to why you won’t be able to make or receive phone calls. If you just made some changes to your network settings and then suddenly you bump into this problem, then most probably you’ve configured your network settings wrongly. Try reverting the changes you’ve made back to the previous configuration and then see if that fixes the problem. But if you cannot figure out which options or values to change, then just go for a network settings reset instead. Here’s how:

  1. Swipe up on an empty spot from the Home screen to open the Apps tray.
  2. Tap Settings.
  3. Tap General Management.
  4. Scroll to and tap Reset.
  5. Select the option to Reset network settings. This will erase all your current network settings and restores the default values.
  6. Tap Reset Settings.
  7. If prompted, enter your device PIN or password.
  8. Tap Reset Settings again to confirm action.

Your phone reboots automatically when the reset is finished so wait until it boots up completely then set up your networks including Wi-Fi and cellular data to use network services on your device as you normally do.

Fifth solution: Backup and reset your Samsung S9 Plus.

Your last option if all else failed to fix the problem is a factory data reset. This can be the key to fixing the problem especially if it’s due to some complex bugs or major system errors that can only be rectified by a full system reset. However, you will lose data and personal information in the process. If you think it’s worth a shot, then back up all your important data then go for a full system reset with the following steps:

  1. Swipe up on an empty spot from the Home screen to open the Apps screen.
  2. Tap Settings.
  3. Tap General management.
  4. Tap Reset.
  5. Select the Factory data reset option.
  6. Scroll to the bottom of the screen then tap Reset.
  7. Select the option to DELETE ALL.
  8. If prompted, enter your credentials for screen lock and Samsung account verification.
  9. Tap Confirm to continue.
  10. Wait for the reset to finish and your device to reboot.

Alternatively, you can perform a factory data reset on your Samsung S9 Plus via Android recovery mode. If necessary, you can refer to a more comprehensive walkthrough on how to reset and restore your Samsung S9 Plus in recovery mode from our Tutorials page.

Ask further assistance

You can always reach out to your carrier and escalate the problem if you’ve already exhausted all possible means to fix it on your end but to no avail. There might be some other reasons why your Samsung Galaxy S9 Plus is still unable to make or receive phone calls up to this point. Verify and ensure that it has nothing to do with account-related issues or network issues like ongoing outages that might have caused relevant services to become unavailable momentarily. Meanwhile if you started to have trouble making or receiving phone calls after updating your Samsung S9 Plus software, then most likely it’s a post-update bug that would require a fix patch. In this case, you may opt to contact Samsung Support for official recommendations.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

How to fix an LG G7 ThinQ smartphone that cannot make or receive phone calls [Troubleshooting Guide]

Old and new smartphones may succumb into various types of network problems at any time. Such problems are deemed inevitable because they can instigate and be triggered by some factors on your carrier’s end. When network connectivity issues occur, different symptoms may transpire depending on which network functions are directly affected.

But often times, the problem would be on sending and receiving of MMS or SMS messages, if not, outgoing and incoming calls. Tackled in this post is on the latter symptom, which is failure to make or receive phone calls on the LG G7 ThinQ smartphone. Read on to find out what options to try on should you bump into the same issue on your new LG smartphone.

Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.

How to troubleshoot LG G7 ThinQ that can’t make / receive phone calls

Before you begin to troubleshoot, check the signal indicator on your phone and make sure it’s getting a good signal. If you’re seeing No signal, No service, or other relevant error prompts, then that should be the main reason why you cannot make or receive phone calls on your LG G7 ThinQ smartphone. In that case, you will need to deal with network problems on your device instead. Network functions, including phone calls should be restored once you’ve fixed and dealt with network problem on your device. Otherwise, try to troubleshoot software problems on your phone that might have caused conflict. Here are some generic solutions for you to try on.

First solution: Reboot your phone (soft reset).

Minor network errors can occur at any time on any device. Thus what you’re going through may be just a random network-related issue on your phone that’s rectifiable by a reboot or soft reset. If you haven’t yet restarted your phone for quite some time now, then try doing so with these steps:

  • Press and hold the Power button and Volume Down button simultaneously for a few seconds and then release both buttons when the phone reboots.

Performing a soft reset likewise refresh the operating system and clears the internal memory from cache and temporary data including those that were corrupted. You don’t need to create backups because this won’t affect saved data on your device.

Second solution: Toggle Airplane mode on and off.

Turning Airplane mode on will disable data and network services on your phone automatically. Thus check and ensure that Airplane mode is turned off on your LG G7 ThinQ. If it’s already turned off but still you cannot make or receive phone calls, then try toggling the Airplane mode switch on for a few seconds and then off again. Many people have already found wonders from doing this old trick when dealing with network-related issues on their Android devices. Here’s how to turn Airplane mode on or off your LG G7 ThinQ:

  1. Tap Settings from the Home screen.
  2. Tap Network & Internet.
  3. Navigate to the Airplane mode menu then tap the switch to turn the feature on. After about 30 seconds, tap the switch again to turn off Airplane Mode.

Reboot your phone one more time and then retry making a test call to see if it’s already working. If it still failed, then continue to troubleshoot software problems on your phone that may have inflicted network or calling problems.

Third solution: Test calling functions while in safe mode.

Safe mode puts your device in diagnostic state. It allows your device to turn on without third-party apps running, making it easier for you to determine whether or not the problem is due to a third-party app. Here’s how to enable safe mode on your LG G7 ThinQ smartphone:

  1. With your phone screen on, press and hold the Power button until the menu options appear.
  2. Press and hold the Power off option.
  3. When you see the message prompt to Restart in Safe Mode, tap OK to confirm.
  4. Wait until your device restarts in safe mode. You will then see the Safe Mode label at the bottom of the screen.

Try to make a test call on your own number and see if you can make and receive it while in safe mode. If your phone is able to make and receive phone calls while in safe mode, then you will need to remove the errant application. Try to think of which apps you’ve downloaded recently is causing conflict or preventing your device from carrying out calling functions. It’s likely the one you’ve installed prior to the onset of the problem. You may have to delete or uninstall individual apps, if necessary.

If you still cannot make or receive phone calls while in safe mode, then you’re likely dealing with a more complex software issue that requires more advanced solutions, including system resets. It’s also possible that your phone is obtaining some sort of physical or liquid damage on the network components thus no longer able to carry out calling functions. In that case, service would be necessary.

Fourth solution: Reset network settings on your phone.

Resetting the network settings on your LG G7 ThinQ may help if the problem is due to network errors on the phone. This reset will clear your current network settings and restore the default values. Any erratic settings will be deleted. Cellular and Wi-Fi network settings including saved networks and passwords as well as Bluetooth connections are also deleted in the process, which means you will need to set them up again after the reset. Whenever you’re all set, follow these steps to reset network settings on your LG G7 ThinQ smartphone:

  1. Tap Settings from the Home screen.
  2. Tap System.
  3. Tap Restart & reset.
  4. Select Network settings reset from the given options.
  5. Tap RESET SETTINGS to continue.
  6. Then tap Reset Settings again to confirm reset.

Allow your device to instigate the network settings reset and then restarts when done. As soon as it’s done restarting, set up Bluetooth connections and re-connect to your Wi-Fi networks.

Network-related issues should be all gone by then.

Fifth solution: Remove and reinstall your SIM card.

Calling problems may also be due to a bad SIM card. Your SIM card may be dislodged and needs to be reseated. To check and ensure that the problem isn’t on the SIM card, follow these steps to remove and reseat the SIM card on your LG G7 ThinQ smartphone:

  1. Turn off your device completely.
  2. Get the insertion/removal tool then insert it into the provided slot on the tray.
  3. When the tray ejects, gently pull it out.
  4. Remove the SIM card from the tray. Carefully lift from the bottom of the card to remove it.
  5. Examine the card for any visible signs of damage. If it looks okay, place it back into the card tray, with the gold contacts facing down.
  6. Insert the card tray.
  7. Press in on the tray until it’s locked into place.

When the tray is locked and secured in place, turn on your phone and then try to make a test call to see if it’s already working as intended.

Other options

If you still cannot make or receive phone calls on your LG G7 ThinQ smartphone after performing all applicable workarounds, then you can report the problem to your network service provider or carrier for further assistance and recommendations. You can ask them to check their outage boards to ensure that the problem isn’t due to an ongoing outage or network maintenance. Also check your account status and make sure it’s in good standing. If necessary, settle any account issues with your carrier to ensure all your outgoing services are active.

If you suspect that a faulty hardware is causing this trouble, then you can take your device to an LG authorized service center nearby and have it diagnosed by an authorized technician. Don’t forget to avail for warranty if your phone is still covered.

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Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Samsung Galaxy Note 8 that cannot make or receive phone calls (easy steps)

Problems on making or receiving phone calls are among the most prevalent issues transpiring in different types of smartphones from basic to mid-range and even with the highest-tiered smartphones to-date. Many factors can trigger these problems to occur. Oftentimes, network errors are to blame. Other possible culprits are account issues, invalid settings, bugs and software glitches on the device itself. For calling issues that are related to account problems, you will need to contact your service provider or carrier to settle whatever there is that needs to be settled in your account for your services to resume. For other factors that are associated with the phone system like incorrect settings, system bugs and firmware glitches, troubleshooting would be necessary.

If you happen to deal with the same issue on your Samsung Galaxy Note 8 that cannot make or receive phone calls for some reasons, then this post might be able to help you out. I have mapped out a few simple solutions and recommended workarounds you can refer to whenever you’re set to troubleshoot software problems on your Note 8 that might have caused you these errors.

For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Galaxy Note 8 that can’t make / receive phone calls

Before you start troubleshooting, make sure that your phone is getting a good signal. If your phone has no service or shows no signal bars, then you will need to deal with signal issues first. You should have at least 2 bars to be able to make or receive calls on your phone. If the signal is strong but you still cannot make or receive phone calls, then continue and try these workarounds.

First solution: Reboot your phone (soft reset).

Performing a soft reset can help wipe out minor glitches that might have interfered with your phone’s calling functions. This won’t affect any of your data stored on the internal memory of your phone so you don’t have to create backups. If you haven’t already, then here’s how a soft reset is done on your Galaxy Note 8:

  1. Press and hold the Power button until the Power Off prompt appears.
  2. Tap the option to Restart.
  3. Tap Restart again to confirm.

Give your phone at least 90 seconds to complete the restart and then try to make a call to see if it is already working as intended.

RELEVANT POSTS:

Second solution: Remove and reseat the SIM card.

Calling issues in mobile devices are usually attributed to network errors, either on your service provider’s end or on your device itself. If you happen to see any error prompts including SIM card errors, then reseating the SIM card can help. It’s also a way to refresh the SIM functions on your device. If you wish to try it, then here’s how it’s done:

  1. Insert the ejection pin into the tiny hole on the tray to loosen it. Make sure that the ejection pin is perpendicular to the hole to prevent causing damage to your device.
  2. When you hear a slight click, it means that the tray has popped out.
  3. Gently pull out the tray from the slot.
  4. Remove the SIM or USIM card from the tray.
  5. Check the SIM card for any signs of damage. If everything looks good to you, then place it back into the tray in the same way when you took it.
  6. Insert the tray back into the tray slot. Make sure it’s fully inserted into the slot to prevent liquid from entering the device.

When everything is secured in place, turn your phone on and then do some test calls.

Third solution: Clear cache and data on Phone/Dialer app.

Cached files are helpful when it comes to fast reloading of similar information. However, these files can also get corrupted at some point and when that happens, there is a higher chance that your phone’s system functions are affected. Cache can be found in individual apps while others in the system cache partition of your phone. To make sure that issue is not tied to corrupted cache, try to clear cache on your Phone app first. Here’s how:

  1. Swipe up on an empty spot from the Home screen to open the Apps tray.
  2. Tap Settings then select Apps.
  3. Tap the Phone app.
  4. Go to Storage.
  5. Tap the option to Clear Data then tap OK. Selecting this option will delete any stored data in the app including settings and other saved information thus it’s optional.
  6. Tap Clear Cache. This option clears temporary files or cache files from the Phone app.

Restart your device when you’re done and then try to do some test calls to see if they’re working now.

Fourth solution: Reset network settings on your phone.

How you configured your network settings will affect network functions of your phone. If the problem started after making some changes to your phone settings, then most likely it has something to do with it. There might be some settings or options that you’ve configured incorrectly and that should be corrected. But the thing is, identifying which settings or options to modify is a bit of a challenge. As alternative solution, you can reset your phone’s network settings instead. Here’s how:

  1. Open the Apps tray by swiping up on an empty spot from the Home screen.
  2. Tap Settings.
  3. Tap General Management.
  4. Tap Reset.
  5. Select the option to Reset network settings.
  6. Tap Reset settings.
  7. When prompted, enter your device credentials like PIN or password.
  8. Tap Reset settings again to confirm.

When the network settings are reset, your phone will reboot automatically. If not, then you will need to manually trigger your phone to restart. After it boots up completely, set up your Wi-Fi networks and other necessary features to use them again on your phone. See if that fixed the problem.

Fifth solution: Update your phone software to the latest version available.

Software updates usually contain security enhancements or fix patches to get rid of any bugs that might have caused certain issues to occur on a device. If your Phone app is affected by certain bugs, then failure to make or receive calls can be the transpiring symptom. Should this be the case, installing the latest software update on your device will likely be able to deal with it. Here’s how to get started:

  1. Open the Apps tray.
  2. Tap Settings.
  3. Tap Software update.
  4. Select the option to Download updates manually.
  5. Tap OK.
  6. Tap Start.
  7. If prompted with a restart message, tap OK to instigate device reboot or soft reset. Doing so will apply the new changes from the recently installed update on your device.

When your phone has booted up, open the Phone/dialer app and do some test calls to see if you’re now able to make and receive phone calls on your device.

Other options

  • Master reset. You may resort to performing a factory data reset or master reset if your Samsung Galaxy Note 8 is still unable to make or receive phone calls after exhausting all prior methods. There might be a more complex system issue that requires tougher solutions. But please note though that this reset will wipe everything from your phone including your critical data, personal information and other contents. Should you wish to proceed, don’t forget to back up all your important data.
  • Technical support. If nothing works and you already run out of options, then you can seek further assistance from your carrier or network service provider’s technical support people. Give them a call and report the problem for other options and recommendations. Also care to check and ensure that your account status is good and that there are no network outages or ongoing technical issues that might have caused network service disruption in your place.
  • Contact Samsung Support. If the problem started after installing a new software update, then most likely it’s a post update issue that usually needs a fix patch. In this case, you may contact Samsung Support for them to further assess if the problem you’re dealing with is indeed a post-update issue or not.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

Samsung Galaxy S8 keeps showing up “Unfortunately, Phone has stopped” error [Troubleshooting Guide]

The error message “Unfortunately, Phone has stopped” on your Samsung Galaxy S8 basically tells you about the built-in phone app that crashes. Whatever the reason or cause is, we have to find out to be able to fix the problem. This error may occur in different situations and based on our experience, it may be triggered when you receive a call, dial a number, or even view a contact. It may also occur randomly even with you not doing anything.

Compared to other app issue, this one is more serious not to mention very annoying especially if you are using your phone for calls more often than you send texts. But just because it mentions the app Phone doesn’t mean it’s really the problem. Remember that the phone app uses various apps like Contacts and Dialer. That’s why it imperative that we try to consider every possibility and rule out each one of them until we can pinpoint what the issue really is.

In this post, I will walk you through in troubleshooting  your phone that has the error “Phone has stopped.” I will be suggesting the basic troubleshooting procedures you can use to try and fix this problem. So, if you own this phone and are currently bugged by a similar issue, then continue reading below so you would know what to do.

But before anything else, if you’re currently experiencing different issues with your phone, then I suggest you visit our Samsung Galaxy S8 troubleshooting page for we’ve already started providing support to our readers who own this device. We understand your phone is still brand new and it should work perfectly without a hitch but not even Samsung can guarantee there won’t be any problems. What we do here is provide help to our readers the best we can so if we haven’t published posts about your concern, feel free to contact us by filling up our Android issues questionnaire.

Step-by-step guide to troubleshooting Galaxy S8 with “Phone has stopped” error

The purpose of this troubleshooting guide is for us to know if this problem can be fixed without any help from a technician. It has to be addressed immediately since it affects the capability of the phone to make and receive phone calls. But before we jump to our troubleshooting steps, here’s one of the messages we received that best describes this problem…

Problem: Hello droid guys. I hope you can help me with my problem because there’s this error message that keeps bugging me whenever I try to make a call. The error says “Unfortunately, Phone has stopped” and it shows up every single time I dial a number. It also shows up when I receive a call and answers it. I’m not quite sure what happened to it so I can’t provide you with more information about this problem. Is there something I can do about it?

Troubleshooting: Now, to begin our troubleshooting, here are the things you should do…

Step 1: Quit and restart the application

The very first thing you can try on is to restart the application. If you are using the stock Phone app on Samsung Galaxy S8, quit the Phone app and then restart the usual way. Random issues can happen to any applications resulting to pertinent errors to show up. These are called minor software glitches in mobile devices. Often times, these glitches are resolved by doing a simple restart on the erratic application.

  • To do so, simply close the Phone app then open it again.

Alternatively, you can force stop the erratic Phone app. Here’s how to force an app to stop on your Samsung Galaxy S8:

 

  1. Touch and swipe up or down from the Home screen. Doing so will display all apps.
  2. Tap the Phone/Dialer app.
  3. Select the option to Force Stop.
  4. If necessary, tap Force Stop again to confirm action.

Or you can also navigate to Settings > Apps > App Manager. Once you get to the App Manager screen, locate the Phone/Dialer app from the dropdown list. Tap Force Stop to continue. Finally, confirm action by tapping on Force Stop again.

Wait for the app to complete close then try to open it again to see what happens.

If the error persists, try any of the next applicable steps.

Step 2: Reboot (soft reset) your Samsung Galaxy S8

This is the simplest yet most effective solution when it comes to minor software/apps problems in mobile devices. Otherwise known as soft reset, a reboot clears the phone’s memory from any possible errors and glitches that might have triggered an error to occur on the Phone or dialer app.

The process is similar to restarting a computer. No data will be affected in the process unless the battery is running very low.

Here’s how a soft reset is done on Samsung Galaxy S8:

 

  1. Press and hold the Power button. You can see this button on the right edge of the phone.
  2. Tap the option to Restart.
  3. Tap Restart again to confirm action.
  4. Wait for the phone to reboot completely.
  5. If the phone is unresponsive or the display is frozen after getting the Phone app error, just press the Power button for about 10 seconds or until it power cycles or reboots.

 

After doing a soft reset, try to open the Phone app again and see if the error is already gone.

If the error persists after doing the first reboot, follow it up with another reboot. If necessary, go for a third reboot if the error still shows up after the second reboot on your phone.

Step 3: Boot into Safe Mode

Booting into safe mode will help you determine whether or not the problem is triggered by other third party applications installed on your phone. All third-party apps will be disabled temporarily in safe mode. This means only stock or built-in apps are running. That being said, it will be easier for you to determine if a third-party app is at fault.

Here’s how to boot your Samsung Galaxy S8 into Safe Mode:

 

  1. Power off your phone completely.
  2. Press and hold the Power key after the model name screen prompts.
  3. When you see the Samsung screen, release the Power key then immediately press and hold the Volume Down key.
  4. Keep holding the Volume Down key until the phone completes the restart process.
  5. You will now if your phone is already in Safe Mode if you see the Safe Mode label shown at the bottom left corner of the screen.
  6. When you see Safe Mode, release the Volume Down key.

 

Now try to open the Phone or Dialer app in Safe Mode and see if you will be prompted with the same error. If the error does not occur while in Safe Mode, it denotes that a third-party app is the culprit. Try to think of which from the apps you’ve recently installed is inflicting conflict.

Uninstall the app you suspect is causing a conflict or software problem that resulted to this error while using the Phone application.

 

  • To remove or uninstall an app in Safe Mode, select the desired app by going to Settings-> Apps->select the suspect app->tap Uninstall twice to confirm action.

 

To exit Safe Mode and go back to normal mode, simple restart your phone by pressing the Power button until it reboots.

Step 4: Clear apps cache and data

Another possible reason as to why you are getting an “Unfortunately, Phone has stopped” error is on corrupted files and contents causing the application to suddenly become inoperable. Clearing cache and data from the Phone/dialer app can help get it fixed. Caches are temporary files accumulated in the Phone application. These files might contain corrupt contents or bugs that might have affected the app’s normal function. Clearing caches from the Phone app will erase all cached contents in the app including erratic files. This method is also recommended to optimize applications or if one of your apps doesn’t work as intended.

 

  1. Tap Settings.
  2. Scroll to and tap Apps.
  3. Select Phone or Dialer from the given apps.
  4. Tap Storage.
  5. Tap the option to Clear Cache. Doing so will clear the selected app’s cache.

 

After clearing the app’s cache, try to open the Phone app again to see if there are any changes. If the error persists, then try to Clear Data on the Phone/dialer app instead.

Note: All personal data stored within the Phone app will be deleted in the process.

 

  • To proceed with clearing data on the Phone app, go to Settings-> Apps->Storage-> select Phone or Dialer app from the list-> tap Clear Data.

 

Step 5: Wipe Cache Partition

Wipe cache partition is another type of reset used to clear different parts of your phone storage. Unlike a master reset, the process of wiping cache partition does not remove personal data stored on your device.

This method is often used to deal with software-related issues including those that are isolated to an application as manifested by the Phone app error prompt you are dealing with.

Here’s how wipe cache partition is done on your Samsung Galaxy S8:

  1. Turn off your phone.
  2. Press and hold the Volume Up and the Bixby (Home) key simultaneously, then press and hold the Power key.
  3. Release all keys when the Android logo appears. After doing so, you will be prompted with the “Installing system update” message for about 30-60 seconds before the Android system recovery menu options display on the screen).
  4. Highlight the option to “wipe cache partition” by pressing the Volume Down key several times.
  5. Press the Power key to select the option.
  6. Press the Volume down key to highlight “Yes” and then press the Power key to select it. Your phone will now initiate wipe cache partition process.
  7. Wait until the wipe cache partition is complete. Once the process is finished, the “Reboot system now” option will be highlighted.
  8. Press the Power key to restart your phone.

After the reboot, try to open the Phone/dialer app again to see if the error has already been fixed.

Other Options to Consider

Factory reset / hard reset

If the error persists after performing all the suggested solutions in this post, then your last option would be a factory reset. Performing a factory reset however will wipe or erase all data and information stored in your device including Google account, System and app data, app settings, downloaded apps, and media files. After the factory reset, your device will be restored to its factory default settings afterwards. That being said, a factory reset is optional and should be considered the last resort in troubleshooting device issues that are software-related. If you decide go with it, then make sure you disable the Factory Reset Protection so you won’t be locked out of your phone after the reset. This is how you disable it:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap 3 dot icon.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

And this is how you do the Master reset:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

Or, you can just reset your phone through Settings menu…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Backup and restore.
  4. If desired, tap Back up my data to move the slider to ON or OFF.
  5. If desired, tap Restore to move the slider to ON or OFF.
  6. Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
  7. Tap Reset.
  8. If you have screen lock turned on, enter your credentials.
  9. Tap Continue.
  10. Tap Delete all.

Contact Samsung Support

If a factory reset or hard reset is not your option, contact your device carrier or Samsung Support to escalate the problem and at the same time, request further assistance and recommendations. Apparently, the problem is already beyond the end-user’s capacity to deal with. A more advanced troubleshooting is already necessary to get the problem fixed permanently.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.