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Samsung Galaxy Note 9 can’t connect to Wi-Fi after Android 9 Pie update

A few days after the Android 9.0 Pie update for the Samsung Galaxy Note 9 was rolled out, we started receiving complaints from our readers. Among the most common issues is the WiFi that reportedly started to drop and others even said that their Note 9 can no longer connect to the same network they used to connect. The Pie update for this device was a success which means there were only minimal issues compared to updates for older Galaxy devices. However, there are still problems that may occur every now and then but necessarily serious.

The WiFi-related problem we tackled in this post can also be just a minor issue with the phone. As the owner, you should take time troubleshooting your device if you’re having similar issues with your phone as you may not need to bring the device in for check up or repair. So, continue reading down below as this post may be able to help you one way or another.

Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.

What to do if your Galaxy Note 9 can no longer connect to WiFi after Android Pie update?

Here’s one of the problems we received from our reader that best describes this issue…

My Note 9 has just been updated to Android Pie and shortly after that, the WiFi is lost. I mean, it disconnected from the network and when I tried reconnecting it won’t. Everything was fine prior to the update. In fact, the download finished but now it won’t connect. Do you guys know what to do about this?

If you have this kind of problem, here’s what you need to do to address it…

  1. Perform the forced restart.
  2. Reboot network equipment.
  3. Reset Network Settings.
  4. Factory reset your phone.

The first thing you need to do is to perform the forced restart procedure by pressing and holding both volume down and power keys at the same time for 10 seconds or more. This will refresh the phone’s memory as well as reload all its applications and services. It’s important that you start your troubleshooting with this procedure because most of the time, the problems that occur after an update are not really serious. A forced reboot can often fix them and doing this may save you from all the trouble of doing all the necessary troubleshooting procedures.

So, once the phone becomes active after the reboot, allow your phone to connect to the same network and see if the issue persists. If it does, then restart your network equipment such as the modem and/or router. I understand that the problem occurred after an update and that the phone was working fine but issues with network equipment may also occur anytime. So, take a little time unplugging them. Leave them without power for a minute or two and then plug them back and try to reconnect. If the problem stays, then go after the network settings of your device.

The next thing you must do is reset all network settings of your phone. This will bring the phone back to its out-of-the-box network configuration. Don’t worry as none of your files and data will be deleted if you did this. Here’s how it’s done:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > General Management > Reset > Reset network settings.
  3. Tap RESET SETTINGS.
  4. If you have set up a PIN, enter it.
  5. Tap RESET SETTINGS. Once complete, a confirmation window will appear.

After doing this, turn on WiFi to scan for available networks. Try to reconnect to the same network and if the problem continues, then you have no other choice but to reset your phone.

After the first 3 procedures and you Galaxy Note 9 that’s already running the Android 9.0 Pie still can’t connect to the WiFi network, then you must reset it. But before that, make sure to create a backup of your important files and data as they will be deleted during the process. After which, follow these steps to reset your phone:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that this troubleshooting guide can help you.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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What to do with Samsung Galaxy Note 9 that’s not charging after Android 9 Pie update?

The Android 9.0 Pie for the Samsung Galaxy Note 9 has recently be rolled out and the number of users who’ve downloaded has been growing everyday and so are the number of complaints we received. First of all, the Android Pie update for the phone doesn’t have any issues but that doesn’t mean everything will be seamless during or after the installation. There are times when issues occur here and there.

In this post, I will address the problem that some of our readers reported. According to them, their phones stopped charging after the Android 9 Pie update. Some owners have asked why it’s happening when charging concerns only the hardware. But the thing is, the charging process is actually performed by both hardware and software so there’s always a chance that such very basic functionality can be affected by a firmware issue. Continue reading as I will walk you through in troubleshooting your Note 9 that’s not charging anymore after the Android Pie update.

Before we continue with our troubleshooting, if you happen to find this post while looking for a solution to a different problem, make sure to drop in on our Note 9 troubleshooting page for we have already fixed a lot of issues reported by users. Find problems that are related to yours and use the solutions we provided. If you still need help after that, feel free to contact us by filling up our questionnaire.

How to troubleshoot Note 9 that’s not charging after Android Pie update?

If the phone has been working properly prior to the update or problem, then it must be a very minor issue. Here’s one of the emails we received from our readers:

Hi. My Note 9 got updated a couple of days ago. Yesterday when I put it on charge, it charged without any problem. Today however, it’s not responding to its charger anymore. I don’t have the wireless charger so i can test it with it. Please help me.

Now, here’s what you need to do about this problem…

  1. Force restart your Note 9 first.
  2. Try turning it off and charge it.
  3. Check the charger, cable and USB port in your phone.
  4. Backup files and reset your phone.

I know these things are pretty self-explanatory but let me explain briefly why you need to do these. First, the forced restart is necessary if you haven’t done it. Unlike the normal reboot, the forced restart simulates battery disconnect and refreshes your phone’s memory like when you pull the battery out. It’s a very effective procedure to fix all minor issues either with the firmware or hardware. We don’t know for sure why this problem is happening that’s why it’s important to start your troubleshooting with this procedure. Press and hold the volume down button and the power key together for 10 seconds or more. Your device will restart like the normal reboot but after this, try to see if it charges. If it still does not, then move on to the next solution.

There’s no problem charging your phone while it’s powered on but when it comes to troubleshooting charging-related issues, it’s better to turn the phone off and connect it to its charger. This way, only the charger and the battery are at play. If this is just a minor firmware-related problem, it should charge properly while the phone is powered off. But make sure you’re using the OEM charger and cable.

Next is try to check if the charger and the cable are fine. Check the port on the charger for some signs of liquid damage. Also, try to find some debris or lint that may be obstructing the current. With the cable, you just have to check both ends for foreign materials or bent pins. If something doesn’t look good, try using another cable. After checking them both, inspect your phone’s USB port for any debris or lint. Any foreign materials should be removed. After making sure it’s not an issue with the charger, cable or the port, then you have no other choice but to reset your phone.

Considering that the problem occurred shortly after an update, some data files may have been corrupted. We need to rule this possibility out by doing a reset.

So, make sure to create a backup of your important files and data especially ones that are stored in your phone’s internal storage as they will be deleted during the process. After which,

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that we’ve been able to help you fix your Galaxy Note 9 that won’t charge after the Android 9 Pie update.

RELEVANT POSTS:

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy Note 9 that won’t turn on after Android 9 Pie update?

Many Samsung Galaxy Note 9 users received the Android 9 Pie update last week and while majority didn’t have issues with it, there were some who encountered some problems. We’ve been contacted by some of our readers who reported that their phones no longer turns on after Android Pie was installed. Is this a problem with the new firmware or is it just an issue with the phone?

It appears like it’s actually just an issue with the phone and it’s not really a serious problem. A couple of users that I personally know said that their devices seemed to have slowed down after the update and one even said that such issue also resulted to the phone being unresponsive. They were able to fix their problems though and I will share with you the solution they used so continue reading as this article may be able to help you one way or the other.

For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our Android issues questionnaire.

Going back to our troubleshooting, here’s what you should do if your Note 9 turned off and would no longer turn on after the Android 9 Pie update…

Forced restart. This is the procedure that could fix the problem with your phone that won’t respond after its firmware is updated. It’s because the reason why it’s unresponsive is because the system crash. Of course, you can’t do anything about a phone that won’t respond so you make it respond by doing the the simulated battery pull procedure. To do this, press and hold the volume down button and the power key at the same time and keep them held down together for 10 seconds or more. Your phone should boot up successfully after that but if not, then charge it for 10 minutes or so. Even if your phone doesn’t show the charging symbol, leave it connected to the charger for a few minutes and then perform the forced restart again. It should boot up this time but there’s no guarantee that the firmware won’t crash again.

If your phone becomes unresponsive again after a few hours or days of use, then you must backup your files and data and then reset it. That should take care of the problem and allow your phone to function properly with its Android 9 Pie firmware and the new One UI.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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How to hard reset Samsung Galaxy Note 9

You only need to hard reset your Galaxy Note 9 if you can no longer access Settings or if the phone get stuck while booting up. It’s basically just like the factory reset and both have the same benefits but the difference is how they’re carried out. In this post, I will walk you through on how to hardware your Note 9 but before that, I will differentiate the two resets so that it would be clearer for all our readers what we mean if we use hard reset and factory reset.

The usual factory reset is when you bring the phone back to its default configuration through the Settings menu. Needless to say, your phone must, at least, be able to open the Settings app to be able to do this. However, if it’s not booting up properly or takes a long time to open applications, then it’s time you performed the hard reset or what we often call “master reset.”

For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our Android issues questionnaire.

Before you perform the hard reset, if possible, backup your files and data as they will be deleted. Also, try to remove your Google account from your phone or at least, try to see if you know your password because if the account isn’t removed, the Factory Reset Protection (FRP) will be triggered and if you don’t know your Google ID and password and use a different account in setting it up, you will be locked out of your device. With all that being said, here’s how it’s done…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. Thanks for reading!

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How to fix Google Play Store “Authentication is required” error on Samsung Galaxy Note 9

The Google Play Store error “Authentication is required” may occur from time to time. It’s because it’s not a device-specific problem but an issue with the Play Store itself. Some of our readers that own the Samsung Galaxy Note 9 complained to have encountered this problem. The thing is it might be a very pesky little error but it’s not really that hard to fix. In fact, you may be able to get rid of it by doing a procedure or two.

Continue reading below as I will walk you through in troubleshooting your Galaxy Note 9 that keeps showing up the “Authentication is required” error every time you try to download an app from the Play Store. Since we’ve encountered this problem in the past, we’ll share with you the procedures we used to fix it.

Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.

Going back to our troubleshooting, here’s what you need to do if your Galaxy Note 9 keeps showing the “Authentication is required” error…

  1. Reboot your phone.
  2. Resync your device with Google servers.
  3. Clear cache and data of Play Store.
  4. Remove your Google account and add it again.
  5. Factory reset your Note 9.

First of all, you must try to restart your phone especially if it’s the first time you encountered this error. It’s because it might be just a result of a minor glitch in the system. Better yet, try doing the forced restart by pressing both volume down and power keys at the same time and holding them down together for 10 seconds or more. After which, download and app to see if the error still shows up.

It is an authentication error and if you’re pretty sure that you’ve properly set your account up in your phone, it might be just a minor issue with the sync. Your phone must be properly synced with Google servers. Go to your Settings, tap Accounts & sync, find your Google account, tap it and select Account sync.

After doing the first two procedures and the error is still showing up, then try clearing the cache and data of the Google Play Store itself. This will reset it back to its default settings and configuration as well as replace its cache and data files that may have been corrupted for some reason. Many owners who encountered this problem said this procedure fixed the problem so it might work for you as well.

The next thing to do is to remove your Google account from your phone and just add it again. Authentication has something to do with your account, most of the time. Removing and readding your account will let you know if your password still works because if not, you won’t be able to properly setup your device. After this and the error is still showing up, then you have no other choice but to do the next procedure.

Backup your files and data and then factory reset your Galaxy Note 9. You need to do this because you really can’t download and install applications from the Play Store without addressing the “Authentication is required” error.

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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Samsung Galaxy Note 9 can’t install apps on SD card due to Play Store error 18

Some owners of the Samsung Galaxy Note 9 have been complaining about the Google Play Store error 18 which shows up when they’re trying to install an app. The error message goes like this “App can’t be installed on USB storage or SD card. Try again and if the problem continues, get help troubleshooting. (Error code: -18)” and apparently, the same error would show up if you try downloading the app again.

More often, this is just a minor problem and there were those who reported that the problem disappeared even if they didn’t do anything about it. However, there were some who had to perform some basic troubleshooting to fix the issue. So, in this post, I will guide you on how to fix this problem. If you’re one of the users who have encountered the said error, continue reading as this article may be able to help you one way or another.

For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our Android issues questionnaire.

Here’s what you need to do if your Galaxy Note 9 keeps showing the error 18 when you install applications…

  1. Reboot your phone if it’s the first time the error occurred.
  2. Make sure your SD card is working properly.
  3. Remove your Google account and add it again.
  4. Reset your phone.

A reboot may be able to fix this problem especially if it’s the first time that you encountered it. The reason is that the error might be due to a very minor firmware-related issue affecting the Google Play Store. So, restart your phone and see if it get fixed. If not, then move on to the next procedure.

Another possibility is that the SD card you’re using may already be corrupt or damaged and that might be the reason your Note 9 cannot write on it. So, try to unmount it and then mount it again to see if it gets detected and read. If it doesn’t, then try reformatting it, although you may lose all your files if you did but you really don’t have much of a choice now. However, if the SD card gets detected after unmounting it, then try installing applications. Better yet, try installing the app on your phone’s internal storage, if possible, and just move it to the SD card later.

If the problem persists after the first two procedures, try removing your Google account from your phone and then reboot it. Since your phone is tied to your account, there’s always a possibility that the problem is with the account. After the reboot, try setting up your account once again and try install the app you want. If the problem continues while the SD card is working properly and you badly need to install the app, then you have no other choice at this point but to reset your phone. Take time backing up your files and data as they will be deleted. After which, follow these steps to reset your phone:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. Thanks for reading!

RELEVANT POSTS:

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

What to do if your Samsung Galaxy Note 9 turned off and won’t turn on after an update

We’ve been asked many times on what to do if the phone just stopped responding and won’t turn on and we already published several articles that tackled this very issue. However, recently, some owners of the Samsung Galaxy Note 9 contacted us because their devices reportedly stopped responding after the recent firmware update. Could this problem be caused by the new version of Android?

Read on to learn more about this problem and what you should do if this happens to you. In this article, I will walk you through in troubleshooting your Galaxy Note 9 that became unresponsive or won’t turn on. Let’s consider every possibility and rule them out one by one until we can determine what the problem is and solve it.

Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.

Here are two of the emails we received from our readers who asked for help…

Note 9 user complained about phone that won’t turn on after an update

Hi Droid Guy, I have a Samsung Galaxy Note 9 and there has been an update recently. After the update, I was still able to use my phone for a day then it turned off and would no longer turn back on. It won’t even respond even if I connected it to its charger both wireless and wired. I badly need your help since it’s the only phone I have right now and I have a lot of contacts, pictures and files in it. What should I do? — Karen

Note 9 owner left phone charging overnight only to wake up with an unresponsive device

Hello. My name is Clarence and I need your help… badly. I left my Note 9 connected to its charger last night as it only has 5% battery left when I slept. This morning I thought the battery was full already but when I press the power key, the phone won’t turn on. It doesn’t have the charging symbol so I thought it has finished charging but it won’t respond to the charger. Should I already bring it to the shop?

Troubleshooting Galaxy Note 9 that won’t turn on

As long as  your phone doesn’t have any signs of either physical and liquid damage, you can make it respond again just by doing the troubleshooting steps below. Here’s what you need to do if your Note 9 no longer turns on either due to an update or if there’s no apparent reason at all…

Step 1: Perform the Forced Restart procedure

There is always a possibility that the reason why your Galaxy Note 9 no longer turns on or responds is because its firmware crashed. A System crash occurs from time to time but you can easily encounter it after a firmware update. It’s because some files and system cache may become corrupt when a new version of the firmware is installed.

In this case, the best thing to do is a forced restart. It’s a simulated battery pull procedure and would make your phone respond. Most of the issues like this can be fixed this method. Here’s how it’s done:

  • Press and hold the Volume Down and Power keys at the same time for 10 seconds or more.

If the phone boots up after this, then the problem is apparently fixed and it was just due to a system crash. However, if it still not responding, then you should do this method…

  1. Press and hold the volume down button and don’t release it.
  2. Press and hold the power key while holding down the volume down button.
  3. Keep both keys held down together for 10 seconds or more.

It’s basically the same as the previous procedure only that this time we’re making sure the volume down button is pressed and held before the power key because doing it otherwise won’t give you similar result.

Step 2: Connect your phone to charger and try doing the Forced Restart

Sometimes a mere battery draining issue can lead to another problem like a system crash. If you let the phone run out of battery, some services and hardware components aren’t shut down properly which may lead to some inconsistencies in the system which will result to a firmware crash. If this happens, your phone won’t respond even if you connect it to the charger. What you’re going to do is give your phone a stable power source and address the system crash issue while your phone is connected to that source. Here’s what you need to do…

  1. Connect your Galaxy Note 9 to its charger (it’s best to use the wired on in this case).
  2. Regardless whether the phone shows the charging symbol or not, leave it connected to the charger for 10 minutes or so.
  3. Press and hold the volume down button and don’t release it.
  4. Press and hold the power key while holding down the volume down button.
  5. Keep both keys held down together for 10 seconds or more.

If the problem was just due to a drained battery that resulted to a system crash, then it should already be booting up by now. However, if the phone is still not responding after this, then we could say that the problem could already be with the hardware. As far as troubleshooting is concerned, you’ve done what  your part so it’s now time for the tech to check it up for you. There’s only so much you can do about a phone that won’t turn on or boot up.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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How to fix “Error processing purchase. [DF-BPA-30]” on Samsung Galaxy Note 9

Some owners of the Samsung Galaxy Note 9 have been complaining about the error DF-BPA-30 that appears when they try to purchase an app in the Play Store. It’s a very annoying problem as you can’t proceed with your purchase if it shows up and you can’t even install or update applications. Thus, you need to address it as soon as you encounter it.

In this post, I will walk you through in fixing this problem. I will share with you the solutions shared by users who have encountered this problem before and were able to fix it. So, if you’re one of the owners of this device and are currently bugged by a similar problem, continue reading as this article may be able to help you.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

Going back to our troubleshooting, here’s what you need to do if you have this kind of problem with your phone…

  1. Make sure the time and date are set accurately.
  2. Remove your Google account from your phone and add it again.
  3. Factory reset your Galaxy Note 9.

Set time and date accurately. Some said that this problem is due to inaccurate time and date that’s why the transaction won’t go through. So, make sure that your phone’s time and date are set properly so the timestamp on your device and that of Google servers are the same.

  1. Open Settings > Date & Time
  2. Uncheck the two boxes which say “Automatic date & time” and “Automatic time zone”
  3. You will now be allowed to set date manually. Change the date to anything in past. For example, just change the year to 2010 or 2012
  4. Come to home screen
  5. Again go to Settings > Date & Time
  6. Now check both the boxes we unchecked earlier
  7. Time would be automatically updated and “Set time” field would be disabled now
  8. Try downloading the app from Play Store

Remove and re-add Google account. There were also users who said that removing your Google account from your phone and adding it again would also fix this problem. It’s logical because you cannot download applications without properly setting up and authenticating your Google account. So this must be the next thing you must do if the first solution didn’t fix the problem.

Factory reset your Note 9. After doing the first two procedures and you still get the same error when you purchase an app, then you have no other choice but to reset your Note 9. But before the reset, make sure to backup your important files and data as they will be deleted during the process. Once everything is ready, follow these steps to reset your phone:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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How to fix Google Play Store error 110 on a Samsung Galaxy Note 9

The Google Play Store error 110 may occur while your installing an application. The actual error message will be like this “Unknown error code during application install: 110” and the installation will be stopped. So, you will have to redownload the app only to be prompted with the same error. Some owners of the Samsung Galaxy Note 9 were among the ones who complained about this error.

We have readers who contacted us about this problem so we have to address it. In this post, I will guide you in troubleshooting your Note 9 with the Play Store error 110. I will share with you the solutions or procedures we’ve been using in fixing this problem. If you have an issue like with your Note 9, continue reading as this article may be able to help you one way or another.

Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.

Here’s what you need to do if your Galaxy Note 9 is getting the Play Store error 110…

  1. Restart the phone first.
  2. Make sure SD card is properly mounted on your phone.
  3. Remove Google Account and add it again.
  4. Factory reset your phone.

If it’s the first time you get this error and that your phone has been working properly prior to this problem, then it’s possible that it’s just a temporary issue with the firmware. Restart your Galaxy Note 9 first to refresh it’s memory. Or better yet, do the forced reboot which is far more effective than the normal reboot. To do so, press and hold the power key and the volume down together for 10 seconds or more. Your phone will reboot like it normally does but its memory is refreshed and all apps and services reloaded. After this, try installing the same app.

There are been cases wherein the cause of the error 110 is due to an SD card error. So, the next thing you have to do is make sure that the SD card on your phone is properly mounted and detected and then try installing the app. If it’s still the same, install the app on the internal storage and just move it after the installation is complete. Some owners did this successfully with their phones.

Since we’re dealing with a Play Store issue, your Google account also plays a hand in this problem. So, remove it from your device and add it again after a reboot. After which, try to sync your phone with your account and once that’s done, try installing the same app to know if the problem is fixed or not. If you’re still prompted with the Play Store error 110 after this, then move on the next solution.

Backup all your files and data, remove your Google account from your phone and do the master reset to bring it back to its factory settings and configuration. A reset will fix this kind of problem as it’s not an issue with the hardware but you will have to go through the hassles of backing up every bit of data you don’t want to lose and it takes time. But it seems that you’re already running of other options here so you really have to do it so your Galaxy Note 9 can work perfectly again.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy Note 9 WiFi keeps dropping or disconnecting

Connectivity issues are among the most common problems any smartphone users may encounter from time to time. Even the owners of the new powerful Samsung Galaxy Note 9 will be able to encounter this problem. But the good thing is, it’s not really that serious of a problem and you may be able to fix it on your own without asking for help from anyone.

Slow or no connection at all is just one of the results of this problem that’s why it’s very annoying. In this post, I will share with you on solution that’s very effective in dealing with this kind of problem. It’s usually a part of our troubleshooting guide but since many of our readers confirmed that it worked for them, we are now confident to call it a solution and I suggest you try it to.

Before we move on to our troubleshooting, if you are looking for a solution to a different problem in your Note 9, visit our troubleshooting page as we have already addressed some of the most common issues reported by our readers. Find problems that are similar with yours and use the solutions we suggested. If they don’t work for you or if you need further assistance, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot WiFi issues with Galaxy Note 9

Internet connectivity issues are often minor problems that any user could be able to fix regardless of the device they’re using. When it comes to the Galaxy Note 9, fixing these types of issues are a lot easier since the device itself is built to be connected to a network that allows internet access and that by default, the device is programmed to automatically connect to trusted networks.

One of the effective solutions that would help you fix a connectivity or network issue is by resetting network settings. This will reset all data connections back to the out of the box factory defaults and the following changes will occur:

  • Stored Wi-Fi networks will be deleted.
  • Paired Bluetooth devices will be deleted.
  • Background data sync settings will be turned on.
  • Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting.
  • Network selection mode will be set to automatic.

So basically, after doing the procedure, you will have to turn the WiFi back on to detect the hotspot you usually connect to and continue your observation. Now, here’s how you reset the connection settings in your Galaxy Note 9:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > General Management > Reset > Reset network settings.
  3. Tap Reset settings.
  4. If you have set up a PIN, enter it.
  5. Tap Reset settings. Once complete a confirmation window will appear.

If the problem continues to manifest after this procedure, try resetting all settings in your phone as there could be some incorrect settings in your phone. It almost has the same effects as with the full reset only that your files and data will not be deleted. Here’s how you do that:

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Navigate: Settings Settings icon > Backup and reset.
  3. From the Reset section, tap Reset settings.
  4. Review the info then tap RESET SETTINGS.
  5. If presented, enter the current PIN, password, or pattern.
  6. To confirm, review the info then tap RESET SETTINGS.

Should the problem continue after all this, then it’s more than just an issue with phone’s radios. Continue reading to know how to troubleshoot your Galaxy Note 9 that keeps on disconnecting from a WiFi hotspot.

Determine if it’s due to an app or a malfunctioning service

There are apps that can interfere with your phone’s capability to connect to a network and there are those that can actually manipulate the device’s connectivity features. Most of the time those apps or services are installed by carriers or service providers for reasons that are beneficial to them. Those apps can actually be disable or uninstalled but the best thing to know if the WiFi issue is due to some apps or services is by running your phone in Safe mode. In this environment, all third-party apps are temporarily disabled and only the core services are loaded during the boot process. Don’t worry, this procedure is safe to both your phone and your files and this is how you do it:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

If the problem actually disappears while in this mode, then the next thing you should do is find the app that’s causing the problem and uninstall. However, if the issue is still happening, then move on to the next step.

But here’s how you uninstall all app from your Note 9:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display preinstalled apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Try deleting all system caches

System caches, while they’re temporary small files, actually are important to make your phone, its apps and services run smoothly. When a certain cache gets corrupt and the system continues to use it, it could affect the overall performance of your device depending on what the cache is for. To rule out the possibility that this problem is due to some corrupt caches, delete all of them so they’ll be replaced with new ones. Don’t worry, after you deleted them, the firmware will automatically create new caches:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

After the reboot, try to see if the WiFi still disconnects or manifests similar problems and if so, then you have no other choice but to reset your phone.

Backup all your files and reset your Note 9

A reset can fix this problem as long as it’s not an issue with the hardware used by the device to receive and transmit radio signals. But your device will certainly be brought to its factory default settings and all your personal files and data will be deleted. So take time backing them up especially your contacts, pictures, videos, music, messages,etc. After the backup, make sure to disable the Factory Reset Protection by removing your Google account from your device so that you won’t be locked out after the reset. Once everything is set and ready, follow these steps to do the Master Reset:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

If the problem still happens after this, then you should bring the device to the service center because it might already be an issue with the hardware. The store may replace your phone with a new one depending on the diagnosis of the tech.

I hope that this troubleshooting guide can help you one way or another. If you still have other concerns, feel free to contact us anytime and share them with us so we can help you.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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What to do if your new Samsung Galaxy Note 9 starts to keep freezing and lagging?

Freezes and lags are very common performance issues you may encounter when you own a smartphone. These issues happened to Galaxy S9 and Note 8 (and owners of earlier Galaxy devices) owners and they may also happen to your new Samsung Galaxy Note 9. These problems often go together and most of the time you may notice your phone lagging before it freezes for a few seconds. Sometimes it’s the other way around but no matter the symptoms are, the problem is the same and you can do something about it.

In fact, we’ve already helped many of our readers who contacted us regarding these issues. In this post, I will walk you through in troubleshooting your new powerful device that’s plagued by these problems. We will try to consider every possibility and rule them out one by one until we can determine what the issue is and know what to do about it. So, if you’re one of the owners of the new Galaxy Note 9 and are already having these problems, continue reading as this article may be able to help you one way or another.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Galaxy Note 9 that keeps on freezing and lagging

When a powerful device like the Galaxy Note 9 starts to freeze and lag, don’t worry too much as there’s always something you can do about it. Based on our experiences, these problems are pretty minor and here’s what you should do about them:

First solution: Reboot your Note 9 in Safe Mode

There are times when applications cause your phone to freeze and lag especially CPU intensive games. We are not quite sure if the freezes and lags with your Note 9 is caused by apps and if they are, we don’t also know if those apps are pre-installed or third party. So, run your phone in safe mode to temporarily disable all third-party apps and here’s how you do it:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

Continue your observation to know if the freezes and lags disappeared while your phone is in safe mode. Assuming your phone works perfectly while in this mode, it means that there’s a third-party application that’s causing the problem. Reboot your phone in normal mode after this and it should run properly after that. However, the freezes and lags may occur again after a few days or after using apps. So, be observant enough what apps cause the problem as you can fix it by knowing the cause.

However, if the freezes and lags still occur even in safe mode, then it could mean that the problem is with the firmware. In this case, you have to do the proceeding procedures.

Second solution: Delete system cache

Firmware issues may occur from time to time and more often than not, the result will be characterized by poor performance like sluggishness, freezes, lags and even random reboots. This could be the case with your Note 9 especially if you recently received an update to the firmware. To rule out this possibility, this is what you’re going to do:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

After wiping the cache partition, observe your phone closely to know if the freezes and lags remained. If the problem hasn’t been fixed, then you have to move on to the next procedure.

Third solution: Backup files and reset your Note 9

App and firmware issues can be fixed by a Factory or Master Reset. This is going to be your last resort and it’s more likely to fix this problem since we’re not clearly dealing with a hardware issue here. So, take time to backup your files and data especially ones that are stored in your phone’s internal storage. I know it would be a pain to backup files especially if your phone is slow or keeps on freezing and lagging but do your best as you may lose some important files.

There are two ways to reset your phone and it’s up to you which one to use. Remember, both have the same effectiveness.

Factory Reset (through Settings menu)

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. From the Home screen, swipe up on an empty spot to open the Apps tray.
  3. Tap Settings > Cloud and accounts > Backup and restore.
  4. Tap the following sliders to desired setting:
    • Back up my data
    • Automatic restore
  5. Tap the Back key (bottom right) until you reach the main Settings menu.
  6. Tap General Management > Reset > Factory data reset.
  7. Scroll to the bottom of the screen, then tap RESET > DELETE ALL.
  8. If you have screen lock turned on, enter your credentials.
  9. If prompted to verify your Samsung account, enter the password, then tap CONFIRM.
  10. Wait for the device to reset.

Master Reset (through hardware keys)

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Should the problem continue to bug you after these procedures, bring the phone back to the store so a Samsung tech can re-flash or reinstall the firmware for you.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Samsung Galaxy Note 9 smartphone that keeps losing signal [Troubleshooting Guide]

Several factors can trigger signal problems to occur in mobile devices. Among the common culprits include but not limited to network errors, bad updates, invalid settings, data corruption, and rogue applications. Hardware issues like damaged network components on the phone as well as the use of bad SIM card are also among the underlying causes. The transpiring symptoms vary depending on the root cause. Sometimes, they can be complicated but most of the time, they’re just minor.

Hardware-related signal issues are usually resolved through service or hardware repair while those associated with the software are remedied by some workarounds. The highlighted solutions in this post are used to deal with a relevant issue on the Samsung Galaxy Note 9 smartphone that keeps losing signal for some reasons. Feel free to refer to these walkthroughs whenever needed.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Galaxy Note 9 that keeps losing signal?

Before you troubleshoot software problems on your phone, make sure that you’re using your device in a place within your network coverage. It’s normal to get intermittent signal if your far away from your network towers as well as when using your phone in a place with many signal barriers. If necessary, try to move to a different location with no signal barriers and within your network’s coverage area. If you’re still experiencing signal drops even when you’re already close or within your network towers, then clear out software errors with the following workarounds.

First solution: Reboot/soft reset your Galaxy Note 9.

If it just happened that your phone keeps losing signal without making any changes on the settings, then it could be just a random network error that’s easily rectified by a soft reset or device restart. That said, try to restart or soft reset your Galaxy Note 9 with these steps:

  1. Press and hold the Power button for a few seconds until the menu options appear.
  2. Tap on Restart.
  3. Wait for the device to turn off and on again.

A soft reset also dumps errant cache or corrupted data from the internal memory including those that may have inflicted trouble on the phone’s network functions. No need to create backups as this won’t affect any saved data on the phone storage.

Second solution: Enable safe mode and diagnose apps.

Errant applications either third-party or pre-installed can also be the main triggers. To determine whether or not the problem is inflicted by some third-party applications, try to boot your Galaxy Note 9 in safe mode and diagnose apps. Only the pre-installed apps are able to run in this mode as third-party apps and services are bypassed. This will make it easier to isolate the problem. To boot your phone in safe mode, simply follow these steps:

  1. Press and hold down the Power button for a few seconds while your phone is turned.
  2. When you see the menu options, release the button then hold and tap Power off until Restart in safe mode appears.
  3. Select OK to confirm and trigger the phone to enter safe mode.
  4. You will know when your device is in safe mode if you see the Safe Mode label at the bottom left corner of the screen.

Observe your phone’s signal while it’s running in safe mode. If it doesn’t experience signal drops or has stable signal while in safe mode, then you will need to determine which from your downloaded apps is the trigger. Try to think which app you’ve downloaded before the phone started to lose signal. That app must be deleted. Otherwise, you may have to uninstall individual apps starting from your most recent download until you obliterate the root-cause. Don’t forget to check your phone’s signal status after deleting an app so you will know when to stop uninstalling apps. You can just reinstall all safe apps on your device once you clear out the issue.

Third solution: Install the latest system update for your phone.

New software updates also offer system enhancements and fix patches to eliminate existing problems inflicted by random bugs and malware-inflicted network errors. To manually check for available updates, your phone must be connected to the Internet, preferably through Wi-Fi. If you’re connected, then check for any available software updates to download and install via over-the-air (OTA). Here’s how:

  1. Tap Settings.
  2. Select Software update.
  3. Tap the option to Download updates manually.
  4. Follow the rest of the onscreen instructions to instigate update file downloading and installation process.

After updating your phone system to the latest version, do a soft reset or turn your phone off for a few seconds and then turn it back on. Doing so will ensure that all new system changes are properly applied and likewise prevents apps from acting up.

Fourth solution: Reset all settings on your Galaxy Note 9.

Invalid network settings or misconfigured network options can also affect the signal status of the phone. This is usually the case if the problem started after modifying some settings or installing new updates on your device. Some updates are programmed to override current settings, which may possibly result to some conflicts or errors. To clear this out, follow these steps to reset all settings on your phone and then restore the default or original values:

  1. Tap Settings from the Main app screen.
  2. Scroll to General Management.
  3. Tap Reset.
  4. Select Reset settings from the given options.
  5. Read the warning prompt and then tap Reset Settings again to continue.
  6. To confirm action, tap Reset Settings again.

This reset won’t affect saved data on the phone’s internal memory, thus won’t result to data loss. After the reset, reboot your phone to refresh the system and then manually configure network options and enable necessary features accordingly.

Fifth solution: Remove and reinstall your SIM card.

Signal issues and network-related errors can also be inflicted by minor issues with the SIM card system. And oftentimes, such problems are cleared by simply removing and reinstalling the SIM card on the phone. It wouldn’t hurt if you’d try it too. Here’s how it’s done:

  1. Turn off the phone.
  2. With your phone turned off, gently insert the SIM tray ejector tool into the provided hole to eject the SIM card tray.
  3. When the tray pops out, pull it out slowly.
  4. Then remove the SIM card and check for any signs of possible damage like scratches or liquid traces. If there’s none, then place it back into the card slot in the same position before you took it out. The gold contacts must be facing downwards to have contact with the card slot circuit.
  5. Push the tray back into the slot when the SIM card is secured in place.
  6. Lock the tray then turn your phone back on.

See if that fixes signal dropping problem on your phone. If the problem continues, then your phone likely needs service. You can take it to a service center for hardware checkup and/or repair, if needed.

Other options

Seek more help from your network service provider or carrier if your Galaxy Note 9 still keeps losing signal after exhausting all prior solutions. This could be a more complex network problem that requires more advanced solutions. Otherwise, you may have to deal with hardware problems on the phone. Intermittent signal can likewise be due to a damaged network component like the physical antenna or SIM card in use. If you suspect that the problem is attributed to a faulty SIM card, then you can ask for new SIM card replacement from your carrier instead.

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Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

What to do if your Samsung Galaxy Note 9 can’t send / receive text message?

Text messaging is just one of the most basic functions of a mobile phone and a powerful smartphone like the Samsung Galaxy Note 9 should be able to perform this task without any problem. However, there would always come a time when your device encounter some issues in sending and/or receiving text messages or SMS. While this issue isn’t really that serious since you can still continue using your device, you couldn’t stop thinking about it. Besides, a brand new phone should work perfectly.

So, in this post, I will walk you through in troubleshooting your phone that can’t send and/or receive SMS. I will provide the solutions we’ve been using to address this issue. So, if you’re one of the owners of the Galaxy Note 9 and are currently being bugged by a text messaging issue, continue reading as this post may be able to help you one way or another.

But before anything else, if you have another issue with your phone, drop by our troubleshooting page as we have already addressed hundreds of issues reported by the owners. Odds are that there are already existing solutions on our website or at least, there are similar problems we already fixed. So, try to find ones that are similar or related to your problem. If you need further assistance, however, feel free to contact us by filling up our Android issues questionnaire.

How to troubleshoot Galaxy Note 9 that can’t send text messages

Let’s keep this troubleshooting guide as simple as possible. Remember, you only have to do what you need to without messing your phone’s settings. After this and the problem continues, then you can still bring the phone back to the store or to your carrier and have it re-configured. Here’s what you should do if your Note 9 can’t send text messages…

First solution: Reboot your Note 9

If this is the first time that the problem happened, then it might be just a minor glitch in either the firmware or the messaging app. Glitches can be fixed by a normal reboot so take time to restart your Note 9. After which, compose a text message and send it to your own number so that you would know if it goes through or not. If the problem remained, then try doing the Forced Reboot: press and hold the volume down and power keys simultaneously for 10 seconds or more.

The second procedure will refresh your phone’s memory and reload all apps and services. It’s a pretty effective solution for as long as the problem is limited to minor firmware issue. If the problem continues even after the forced reboot, then move on to the next solution.

Second solution: Check the signal bars

If your phone isn’t getting any signal, you should be able to see that through the signal indicator at the top of the screen. But even if the signal indicator shows the device is getting signal and there’s a plane icon near it, then the wireless communications are disabled. Turn off flight mode and you should be able to send and receive text messages after that.

In case the indicator shows your phone doesn’t have reception and the problem happened for the first time, it might be just a temporary network issue and you can try to wait it out for an hour or two as network-related problems are immediately being solved by your carrier.

Assuming your phone shows it has a decent reception and flight mode is disabled, you should try to place a call to any number just to see if your phone is capable of doing so. If you can make a call just fine, the problem is only with the texting service. The next solution might help.

Third solution: Check if the Message Centre Number is correct

The Message Centre Number is a requirement so that your phone can send and receive  text messages. If it’s not correct or if there’s no number in the field, the service will be disabled even if your phone is getting signal. Here’s how to check the Message Centre Number on your Galaxy Note 9:

  1. From the Home screen, tap Messages.
  2. Tap the menu icon on the upper-right corner of the screen.
  3. Tap Settings.
  4. Tap More settings.
  5. Tap Text messages.
  6. Tap Message Centre.
  7. If there’s no number on the field and you don’t know what the Message Centre Number of your network is, then call tech support and ask for it. Do the same if you can’t verify that the number is correct.
  8. If you know the correct Centre Number, then key it in and tap Set.

You can always call tech support to help you fix this problem or bring your phone to the nearest Samsung store so that a technician can check it up for you. Moreover, if you want to clear all your personal information prior to having the phone checked, then backup your files and data and do the Factory Reset.

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. From the Home screen, swipe up on an empty spot to open the Apps tray.
  3. Tap Settings > Cloud and accounts > Backup and restore.
  4. Tap the following sliders to desired setting:
    • Back up my data
    • Automatic restore
  5. Tap the Back key (bottom right) until you reach the main Settings menu.
  6. Tap General Management > Reset > Factory data reset.
  7. Scroll to the bottom of the screen, then tap RESET > DELETE ALL.
  8. If you have screen lock turned on, enter your credentials.
  9. If prompted to verify your Samsung account, enter the password, then tap CONFIRM.
  10. Wait for the device to reset.

We’ve encountered texting issues before that were fixed by factory reset so there’s still a chance you can fix the problem by resetting your Galaxy Note 9.

How to troubleshoot Galaxy Note 9 that can’t receive text messages

First off, you should check if your phone can send a text message because if it can, then this issue is pretty easy to fix. So, troubleshoot your phone like we did above and if your phone is still not able to receive text messages, here are the things you should do:

First solution: Check your phone’s internal storage

If you use your phone as a storage of your important files and if you’re into downloading large files, it’s possible there’s not enough storage space left for the messaging app. Text messages are pretty small data but still they occupy some space. You should try transferring some of your files to the SD card to free up some space.

However, if your phone still has enough storage space and your phone is still not being able to receive SMS, then move on to the next step.

Second solution: Reset Messages

Just before you do this, verify that you can’t receive text messages from all the phone numbers sending you text because if it only happens to one number, it could be that the problem is from the number that’s texting you.

Assuming the problem isn’t limited to one phone number, then proceed with the reset of the texting app–Messages. You may lose your text messages so you may take time to copy messages that are important. After which, follow these steps to reset Messages:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. To display preinstalled apps, tap Menu > Show system apps.
  4. Find and tap Messages.
  5. Tap Storage > CLEAR CACHE > CLEAR DATA > DELETE.

If the problem continues after this, then backup your files and data and then perform the Master Reset:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope we’ve been able to help you through this troubleshooting guide. If you have other issues you want to share with us, feel free to contact us or leave a comment below.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to take a screenshot on your new Samsung Galaxy Note 9?

Learn how to take a screenshot on your Samsung Galaxy Note 9 using Palm Swipe, key combination and more…

There would always come a time wherein you will need to take a screenshot of something. If you’re one of the owners of the new Samsung Galaxy Note 9, you have more than one option on how to capture a certain screen.

Taking a screenshot is supposed to be easy and accessible. Samsung made sure the process of capturing your screen will be fast and easy. So, continue reading below as this tutorial will be able to help you.

Take screenshot on Note 9 using Palm Swipe method

For me, this is the easiest way to take a screenshot on your Galaxy Note 9 as you just have to swipe your hand to the left or right across the screen to activate it. This method is activated by default so your new smartphone can capture out of the box using Palm Swipe.

For those who are new to Android or using a Galaxy device, this is how you do it:

  1. Open the screen you want to capture.
  2. Position your hand vertically along the left or right edge of the screen.
  3. Make sure your hand touches the screen lightly and then swipe across the screen to activate screenshot.
  4. The screen will flash and you’ll see the screenshot briefly on the screen.
  5. If you want to view it, open Gallery and it should be under the Screenshot section.

If your new phone doesn’t take a screenshot, make sure you’re doing it correctly or go to Settings > Advanced features to check if “Palm swipe to capture” is enabled. If you’re trying to take a screenshot of a certain screen in an app, it’s possible that the palm swipe won’t work for that app. You may verify this by using other apps and take screenshots using the same method and if everything works, then it should be an issue with the app. Don’t worry, you still have other options.

Take screenshot on Note 9 using a key combination

This is the next screenshot method on the Note 9 you may want to try if the palm swipe method doesn’t work. It’s a bit complicated to do compared to the first one because you need to simultaneously press a couple of keys to take a screenshot of the content you want to capture. Nevertheless, it’s doable and you should also learn how to do it:

  1. Go to the screen you want to capture.
  2. Simultaneously press and hold the volume down button and the power key for 2 seconds.
  3. The screen will flash and you’ll see the screenshot briefly on the screen.
  4. If you want to view it, open Gallery and it should be under the Screenshot section.

These two procedures alone are enough to capture content you want to take a screenshot of. They are the most used method but if you want to know more about other methods, well, continue reading below.

Other Methods to Take a Screenshot on Galaxy Note 9

Depending on how easy it is for you to do the following, choose one that will work best for you…

  • Use Google Assistant – you can actually use this method by pressing and holding the Home button to launch the Assistant. You can then command it to take a screenshot by voice or by typing. The advantage of this method compared with others is that the status bar icons as well as the navigation bar will be hidden.
  • Use Bixby – I know that not everyone is impressed with Samsung’s AI assistant but you know, it’s good in following commands for system tasks including taking a screenshot. To do this, hold the Bixby button and then ask the AI (with your voice) to take a screenshot of what’s currently on the screen. As always, screenshots will be viewed using Gallery.
  • Scroll Capture – regardless of the method you use to take a screenshot, after capturing a set of options will be briefly displayed at the bottom of the screen and one of those options is “scroll capture.” This feature will come in handy if you want to take a screenshot of more than one screen. Your phone will automatically scroll down and capture every screen and merge those shots into one long screenshot.

There you have it! I hope that this post can help you one way or another. If you have concerns with your phone, you may drop by our Note 9 troubleshooting page for we have already addressed several of the most common issues. You may also contact us through our questionnaire if you have other issues or leave a comment below.

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Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.