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Samsung Galaxy Note 5 Won’t Turn On Issue & Other Related Problems

Almost two years since its initial release the #Samsung #Galaxy #Note5 is still the latest model in the Note series due to its successor which is the Note 7 being recalled. Although it is already an old model it is still considered as one of the best smartphones available in the market. This is mostly due to its great hardware architecture as well as the constant software updates that it is getting. A lot of people are currently using this phone as their reliable daily driver without experiencing any problems however sometimes there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 5 won’t turn on issue & other related problems.

If you own a Samsung Galaxy Note 5  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

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Note 5 Won’t Turn On

Problem: I have a Samsung note 5. It started with the screen turn on and off on it’s own rapidly it stopped then I couldn’t shut the phone off I’d have to wait till the screen would shut off on its own. Now it won’t turn on but when I plug it up to charge the screen lights up and the battery comes up on the screen. It charges fine. I’ve tried to do the reboot then I’ve tried pressing other buttons at the same time like what I saw on youtube….but it won’t do anything. Do you have any suggestions? All I really want is my photos. I thought I had synced it. But i only got a few on google photos. I’d really be grateful for any help at all. Thank you

Solution: The only way that you will be able to get the photos stored in your phone is if the phone is powered on. Try to perform the troubleshooting steps listed below to turn on your phone.

  • Clean the charging port of your phone using a can of compressed air. Make sure that any dirt or debris stuck in this port is removed.
  • Perform a simulated battery pull. This is done by pressing and holding both power and volume down buttons for at least 10 seconds. Your phone should restart after this.
  • If your phone does not start then connect your phone to a charger and let it charge for at least 20 minutes. Turn on the phone. If your phone turns on then backup your photos.
  • If your phone does not turn on then try connecting it to a computer with Kies or Smart Switch installed and running. If your phone can be detected then you will be able to backup your photos.

If the above steps fails to work then you need to bring your phone to a service center and have it checked.

Note 5 Is Not Charging

Problem: I am having problems with my SAMSUNG Note 5 as it is not charging at all. Initially, problem started with gear vr download notification pop up while charging and green screen appeared in between.  Also, it behaved abnormally without my control. Then later i hve downloaded oculus and disabled later. Still phone is not at all charging, i see one time it charged after opted battery optimized mode though it didn’t show that it charging but i see that battery % level increasing. Currently, i am surviving with battery optimized mode and my phone is not allowing to charge.  I’ve cleaned the device battery port to make sure this should be an actual issue.

Solution: Since you have already tried cleaning the charging port of the phone which didn’t work then you will need to proceed with the troubleshooting steps listed below. After performing each step immediately check if the issue still occurs and if it does you should move to the next step.

  • Try using a different charging cord and wall charger to charge your phone. This allows you to check if the charger that you are using is causing the problem.
  • Try using a wireless charger. If the issue does not occur then the problem could be caused by the charging port of the phone. Have this checked at a service center.
  • Backup your phone data then do a factory reset. This allows you to check if a glitch in the phone software is causing the problem.

If the above steps fails to fix the problem then you need to bring your phone to a service center and have it checked as this looks like a hardware related issue already.

Note 5 Stuck On Green Android Laying Down Screen With Exclamation Mark

Problem: My SM-N920V was sold to me by a friend who used Verizon well the phone will start up go to Samsung galaxy note 5 screen then black then vibrate then go to blue screen with android on his side with exclamation mark above it. Phone has samsung official binary and software but won’t let me do recovery or anything but go to download mode

Solution: Usually in cases like this what you need to do is access the recovery mode of the phone. This is done by following the steps listed below.

  • Power off the Galaxy Note 5
  • Press and hold the Power Button, Home Button and the Volume Up Button at the same time
  • Continue holding these buttons until you see some blue text at the top of the screen
  • When You See the Text ‘Recovery Booting’, let go of the buttons
  • Wait until the Galaxy Note 5 fully boots into recovery mode

Once in recovery mode you should try wiping the cache partition of your phone first. Restart the phone. If the issue still persists then go back to recovery mode then do a factory reset. Take note that the reset will erase your phone data.

If you are unable to access the recovery mode or if the above steps fails to fix the problem then you might already have a bricked phone. If this is the case then you should try flashing your phone with its updated stock firmware file. You can download the firmware file from the Sammobile website which should also have the instructions on how to flash your phone.

Note 5 Stuck In Bootloop

Problem: Sm-n920v randomly turned off then went to infinite boot loop. will not load recovery mode (vol up + home + power) will allow download ( vols down + home + power) odin 3.12 with ap from Sammobile will pass. but continues to bootloop. any other way to put a fresh OS on this phone?

Solution: If you have already successfully flashed the phone with its official firmware and the phone still continues to have the bootloop issue then the problem could already be caused by a failing hardware component. I recommend that you bring your phone to a service center and have it checked.

Note 5 Stops Charging

Problem: My Samsung Galaxy Note 5 stop charging outta nowhere been working fine . Have Samsung charger ,, now only way I can charge phone is wirelessly ?? help please

Solution: If your phone does not charge using a wired charger then follow the troubleshooting steps listed below.

  • Clean the charging port of the phone using a can of compressed air. Make sure that any dirt or debris stuck in this port is removed.
  • Try using a different charging cord
  • Try using a different wall charger.

If the issue remains then your phone might have a defective charging port. You should have this checked at a service center.

Note 5 No Display

Problem: Note 5 does not have display. The bottom return and menu buttons are lit so battery and power don’t seem to be an issue. Seems to be with display. Have soft and hard rebooted

Solution: Have you tried checking if the display works in recovery mode? If it works in this mode then the problem could be caused by a software glitch. Try to perform a factory reset in this mode. Take note that the reset will erase your phone data.

If the issue still persists even in recovery mode then this is already a hardware related problem possibly caused by a faulty display assembly. I recommend that you bring your phone to a service center and have it checked if this is the case.

Note 5 Display Not Working After Phone Dropped

Problem: Hello! I dropped my phone from id say about a foot and the bottom part of my screen would not react to my finger, once reset now the screen doesn’t light up at all. Potentially a digitizer issue or screen itself?

Related Problem: I have note 5. After i dropped the phone today, the screen turned black and the phone stopped working except the small led light at the front which became blue all the time

Solution: It’s possible that the drop has damaged the display assembly. To check if this is the case try to start the phone in recovery mode. If the screen works in this mode then proceed with a factory reset. Take note that the reset will erase your phone data. If the screen does not work in recovery mode then most likely that the drop has damaged it. I recommend that you have this checked at a service center.

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Verizon Galaxy Note 5 does not allow MMS when on Cricket Wireless network, other issues

Here’s our final #GalaxyNote5 post for this week. We hope that the solutions provided here will be useful for those users mentioned here as well as for those experiencing identical or similar issues.


Below are the specific topics we tackle in this post today:

  1. Verizon Galaxy Note 5 does not allow MMS when on Cricket Wireless network
  2. Galaxy Note 5 stops charging after it got updated
  3. How to bypass Galaxy Note 5 Factory Reset Protection
  4. International roaming not working on T-Mobile Galaxy Note 5
  5. Galaxy Note 5 randomly rebooting
  6. Can’t transfer files between Galaxy Note 5 and computer

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: Verizon Galaxy Note 5 does not allow MMS when on Cricket Wireless network

First, I am a District Manager for a Cricket Wireless Dealer in Florida. So I would like to think I am pretty knowledgeable about trouble shooting android devices. Problem — pesky MMS not working on Verizon Note 5. I know you have addressed it several times and I am familiar with all those steps. I believe the issue lies in the fact that Verizon uses both CDMA and GSM signals to run their network. And though their devices come factory unlocked, they still have the hardware and software configured to run on their network. So when you try to use a Verizon device on another network such as Cricket, MMS doesn’t work. I have a Verizon Note 5 I got a great deal on but am sacrificing MMS. I can’t confirm my theory. And if I am right, I don’t know if the issue can be fixed. On that note (no pun intended ) I also do not have the ability to talk and use data at the same time. With any other carrier device except sprint, these problems do not seem to exist. I cannot seem to get a sprint device to work on another network at all and Verizon phones you seem to lose mms and talking while using data at the same time. — Jason

Solution: Hi Jason. The issue you raise here is almost one of the perennial issues we come to encounter year in and year out. MMS not working on Verizon phones is a problem not only occurring in Note 5s but even on older Galaxy Note and S series devices as well. In fact, our blog is only one of the many forums all over the internet that deals with the issue. A quick Google search will give you the impression that it’s a pervasive issue on all Verizon phones (when used in other networks). Although there’s no official word from Verizon about it (and we don’t expect them to comment about it anyways), we would like to think that Verizon’s operating system may actually be limiting or blocking MMS functionality. Despite the fact that this issue has been going on for years now, we are not aware of any customization of official Verizon firmware that can totally fix this MMS problem. Right now, there’s still no tweak available for Android end users to make MMS work on their Verizon phones if they chose to use them on other networks. We know this fact sucks but you just have to accept it.

Problem #2: Galaxy Note 5 stops charging after it got updated

I have the Note 5 and about two weeks ago it got updated. For the last week the phone now almost spontaneously dies for lack of battery charge. When I plug in a charger nothing happens. No, vibrate, no battery level no indication of charging. If I do a soft reset and leave it plugged in it will charge. However if you boot the phone and plug in the charger it NEVER shows that it is charging. It will drain to 0 even if plugged in. Just about to take the phone to the Samsung repair center to see if it is a hardware issue. I believe that it is a software issue. FYI, I have tried with multiple chargers and cables and also factory reset the phone as well. — Eric

Solution: Hi Eric. Since you’ve already tried factory reset, you might as well bring it to Samsung for a hardware check. The problem may lie on the battery so replacing it should be the first thing that they’re going to do. If battery is not the issue, some other hardware component may be at fault. Either case, Samsung should resolve the issue by doing a repair or give you a replacement unit.

Problem #3: How to bypass Galaxy Note 5 Factory Reset Protection

Hi. I have a problem with my Galaxy Note 5. My hand was wet and it did not accept my fingerprints. It then asked about my back up password but I forgot it. what I did is restore my phone to factory setting but when I entered my email address it always says “please sign in using owner’s account for this device.”

My email address and password were correct. I even change the password that I used after I bought the phone but still nothing happens.

When I check my Google account in my devices it is there. Please do help me. I’ve read that it will take 72hours so that I can enter my email. Also the bypass thing is not really good in gadgets. Thank you. — Sheila

Solution: Hi Sheila. We want to be straightforward in this case. If your Note 5 won’t allow you to factory reset because of an incorrect Google account you’re providing, there’s nothing that you can we or you can do about that. First of all, you have a computing machine that will only respond to your request to unlock itself (or factory reset itself) if you enter the correct credentials. That it’s saying it doesn’t recognize the email address and password is an obvious sign that the credentials are not correct. Your phone won’t listen to your excuses or reasons. It merely needs the correct username and password for the last Google account registered to it.

If you’ve already tried RootJunky’s first method of bypassing Factory Reset Protection (FRP) and it didn’t work, this video from him may do the job this time. We don’t know if Google and Samsung have already patched this security hole so it’s worth testing on your end. Keep in mind that the bypass option in the video may not work if your phone is not connected to the Internet before it got locked out.

Now, if you will be unable to bypass FRP this time, you’re out of luck. You just got yourself an expensive paperweight.

Problem #4: International roaming not working on T-Mobile Galaxy Note 5

Hi. So I have a Note 5 with a T-Mobile phone plan with free roaming in Canada. it worked for two weeks roaming off Bell then it stopped working. Now I tried the SIM in a different phone and it worked so i knew the problem is my phone, not the SIM. So i tried every troubleshooting possible including factory resetting my whole phone to no avail. The only way I ever get it to work is if I take out my SIM, put it in an iPhone and switch it back to Bell and then put it back in my phone. Then it would work for like a day. Sometimes only a few hours.

However switching it on my own phone settings through other networks doesn’t work. It tells me “unable to connect, try later”.

I also tried adding new access point names but still didn’t work. And in an iPhone it works with Bell Telus and Rogers which are carriers we have here in Montreal. On my phone, it will sometimes connect to Telus for 3 seconds and then drop connectivity. Again I’ve tried all troubleshooting steps. What do you think I can still do? Thanks a lot for your time. — Boruch

Solution: Hi Boruch. First of all, you should have told us what specific issue of roaming services you’re missing. Are you having trouble with calls? SMS and/or MMS? Data? Or all of them? Each of them requires a specific set of troubleshooting steps to do and due to space limitation in every article, we can’t provide them here. You may want to visit your carrier’s website instead to see if you can find something useful. This guide from T-Mobile site may prove useful.

Also, this type of issue should be handled by your carrier in the first place. Not only can they assist you in troubleshooting your phone but they can also help you if there are any account-related issues causing the issue.

Finally, don’t forget that hardware malfunction or failure can also be a factor. If nothing will change after doing all the troubleshooting T-Mobile can give you, there’s a chance that hardware issue may be to blame.

Problem #5: Galaxy Note 5 randomly rebooting

Hi there. Hopefully you all have some insight on my issue. My Galaxy Note 5 had been working perfectly fine until a few days ago when it shut off a couple times during the day. I was able to turn it back on but when the battery life was low, it shut off and I haven’t been able to turn it back on. All I can get is a vibrate and then Samsung screen for about 2 seconds.

I tried trying to restart in a custom OS where I get the warning screen- then I press the up button to continue and the android screen flashes for a second and the phone shuts off. I also tried booting it in safe mode where I see the blue dots in the upper left hand corner, but that only flashes on for about a second and the phone shuts off.

I don’t think the battery is the issue. I think it’s something else, but unfortunately I can’t bring it in to a technician because I am currently living in Africa for the next year. so I was hoping for some home remedies.

Also, I bought this phone “unlocked” but I haven’t been able to use it in this country. Please let me know if this problem is fixable or if I should just give up. Thanks. — Ashley

Solution: Hi Ashley. There’s usually little to nothing an end user can do if the phone has suddenly becomes incapable of booting normally. The only thing that you can attempt now is to see if you can wipe the cache partition or factory reset via Recovery mode. If that won’t work, then you can bet you have a hardware issue. Hardware problem can’t obviously be resolved by doing “home remedies” or software troubleshooting. You must have the phone’s hardware checked if you hope to get it back to working order again.

To boot in Recovery mode, follow these steps:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy Note 5 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • You can either wipe the cache partition or do a factory reset when in this mode.

Problem #6: Can’t transfer files between Galaxy Note 5 and computer

Monday night, 12 September 2016. Mr. Android Guy: I hope my e-letter finds you well. I have a problem that I hope that you or one of your associates can help me solve. I have a Samsung Galaxy Note phone. When I first bought it, it works well. However, when I plug in a USB cord from the phone to my computer for adding photos from the computer to my phone or phone to my computer and also music as well, it now only shows my phone as a camera icon instead of a phone icon as it used to do before. This is causing me problems. Whenever I open a file folder on the phone to show on my computer, first the memory card shows icon up and also the phone icon. However, when I click into them, folders do show up, but when I click to open the actual folders, it always says “This Folder is Empty”. This is Not true because when I go directly on my phone, everything is there, photos and music. I think the reason is because my phone now only displays as a camera icon instead of a phone icon as it did before all this year and from last September when I bought it. Can someone please tell me how to change it back to show a phone icon and not a camera icon when I plug in my USB cord from the computer to phone? I would appreciate any help that you can offer as long as it will work. Thanks in advance. — katosubzero75

Solution: Hi Katosubzero75. First, make sure that your computer has updated USB drivers in order to ensure that it communicates to your Note 5 properly. Once that’s taken care of, you then want to start connecting the phone to your computer. A Galaxy Note 5 uses two file transfer protocol when connected to a computer — MTP and PTP. When you first connect your phone to a computer, a popup will usually ask whether you want to use MTP or PTP. If this popup won’t appear, follow the steps below to change it to whatever protocol you want:

  • Connect the USB cable to your computer.
  • Plug the USB cable into the phone.
  • Touch and drag the notification bar down.
  • Touch Connected as a camera.
  • Touch the desired option (e.g., Media device (MTP)). Select MTP.
  • The USB connection option has been changed.
  • Your device will now be connected. You can then access your files by using Windows File Explorer (for Windows) and the equivalent application in Mac.


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