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Note 5 SIM card error

Troubleshoot Galaxy Note 5 not receiving all text messages, other texting issues

Hello #GalaxyNote5 fans! Welcome to our new troubleshooting article for this device. We cover 3 texting issues that were recently sent to us.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy Note 5 not receiving all text messages

I have a Note 5. There are numerous occasions when a text message being sent to me from a particular iPhone does not get received by my phone, even though the sender does not get a “message not sent” on her phone. This only occurs with three separate iPhones. One is my wife’s, which is on the same T-Mobile plan as me. On the other two, one is a T-Mobile account and the other is uncertain as to the carrier. Not ALL of their messages are undelivered, just random ones and it is not necessarily a picture text. I have spoken to T-Mobile in person but they did not have a solution. Is there a setting that is wrong, or another issue? Thanks. — Mark

Solution: Hi Mark. Technically, carriers are not expected to deliver 100% of incoming and outgoing text messages although a lot of time, text messaging have become quite reliable. If you think you are missing text messages from time to time from the same senders, the issue can be due to a network issue.

Unfortunately, carriers can’t always help in such a case either due to limitations in their customer-facing support teams, or unwillingness to dig deeper in their system. For them, text messaging either works or not. Actionable cases are only those that can’t send or receive text messages only. For a case like yours, you’ll hardly get any support. That’s not to say T-Mobile is deliberately depriving you of support. Most probably, their technical support teams, the ones you talked to, are not just equipped to troubleshoot such issue. In fact, there may not be a team or department at all that are trained to handle such cases. Text messaging is fully automated and requires little to no human intervention so problems like yours is either caused by something outside their system such as a possible content/app issue in your phone, or by another network.

To see if it’s a phone issue, consider focusing your troubleshooting in the messaging app you’re using first.

Check for blocked messages

One of the causes why text messages won’t appear in your inbox may be due to a filter you set before. If you are using the stock Messages app from Samsung, start by checking Block messages feature. Here’s how:

  1. Open Messages app.
  2. Tap Settings icon at the upper right hand side (three-dot icon).
  3. Tap Settings.
  4. Tap Block messages.
  5. Check all three options — Block numbers, Block phrases, and Blocked messages.

Pay particular attention to Block phrases and Block messages as your missing messages may be in one of them. Be sure to reconfigure them if you find that those messages are found here.

If you are using a non-Samsung messaging app, try playing around with its settings to see if you have similar options to check.

Ensure that messaging app has enough available storage space

A messaging app requires storage space to store messages. Sometimes, lack of storage can result to erratic behavior so be sure to delete old messages to make way for incoming text messages. To allow the app to automatically manage its storage, you can enable Delete old messages. Here’s how:

  1. Open Messages app.
  2. Tap Settings icon at the upper right hand side (three-dot icon).
  3. Tap Settings.
  4. Tap More settings.
  5. Move slider for Delete old messages to the right.

Wipe messaging app cache and data

To see if there’s an unknown app bug that blocks some of your messages, you can try to clear the app’s cache and data, then observe how to it works over the course of days or weeks. Deleting an app’s data will result to loss of your messages so if you want to keep a copy of them, be sure to back them first by using Samsung Smart Switch.

In order to wipe an app’s cache and data, follow these steps:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, look for the application and tap it.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application.

Problem 2: Verizon Galaxy Note 5 won’t send text SMS at the same week every month

My wife and I have been with Verizon wireless living in the same house for the past 15 years. We have not experienced any problems at home until recently. In the last 2 months we experienced problems sending texts from our neighborhood for 1 week in each month. The odd thing is that it was the same week in each month and the problem disappeared on the same day of the month. All other functions (phone calls, internet access, receiving texts) worked during this time. The problem was just sending texts and not all of them. About 30% were sent but the other 70% would fail. While waiting for a text to send, sometimes the connection would go from 4G to 3G to 1x to 3G etc. before failing. Other times it would remain on 4G and still fail.

We contacted Verizon Wireless support and the Verizon Wireless Executive VP. Verizon’s response was that we are in an area with less than optimal signal strength, only 6 people complained and their plan was to do nothing. Given that we have not had any problems in 15 years, the oddity of happening the same week of the last 2 months resolving itself on the same day of the month, and only affecting outgoing texts, I don’t believe the problem is signal strength. There does not appear to be anything wrong with the phones or a conflict with apps. Both phones are Samsung Galaxy Note 5 using stock messaging app. Before just switching carriers or buying a newer phone, we are hoping you might have some advice. — Ej962012

Solution: Hi Ej962012. If your own carrier can’t figure out what’s causing their provided service to fail intermittently, any other support group like us would be at a loss too. In the first place, we don’t know the history of your devices. This means that we can’t even decide where to start our troubleshooting with you. We suggest though that you refer to our suggestions for Mark above and see if any of them can help. We’d say you should even consider doing a factory reset so you can see if there’s a difference afterwards.

Secondly, an issue like this is most likely network-related so you should continue working with your carrier. Not every issue can be addressed by your network’s technical support group and it may take time and lengthy troubleshooting to figure out the true reason for the trouble. If you really want to get to the bottom of this issue, you must spend effort and time working Verizon.

Problem 3: Galaxy Note 5 loses signal and keeps saying SIM card error

Hello. I have had a Note 5 for nearly years now and have had very steady consistent service throughout. However, I have been encountering issues where my service will drop to zero (little x appears where service bars used to be, no 4G). This also makes my phone lose my GPS signal so if I’m using maps, my phone will lose the route. When I’m making calls, the call will drop every 5 minutes to 15 minutes and when it does it says there is a sim card error. Any thoughts on what may be causing the issues? Thanks for your help! — Gary

Solution: Hi Gary. The first logical troubleshooting step that you can do in this situation is to contact your carrier. While some technicians may argue that you should do some phone troubleshooting first, we say it’s more important to know initially if there’s any network problems in your area. Loss of signal is almost always a network issue unless something drastic has occurred in your phone like when you dropped it, got it wet, or if your tampered with the software. If nothing of these things happened, the problem must lie with the network so wasting your time troubleshooting the device is only second. Besides providing you with accurate information regarding the condition of network services, , your carrier’s technical support can also assist you with further device troubleshooting.

If your carrier will say that there’s no network issues in your location at all, you can then check if there’s a problem with the SIM card. To do that, you can insert it to another compatible phone. If the same problem occurs in the second phone, there must be something wrong with the SIM card. Have it replaced to fix the issue.

If, on the other hand, the problem won’t occur in the other phone, the problem must lie with the phone. Do a factory reset to check if it’s due to a software issue. If nothing changes after a factory reset, have the phone repaired or replaced.

To factory reset your Note 5, do these steps:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

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Solved Samsung Galaxy Note 5 Loses Cellular Signal

Welcome to another installment of our troubleshooting series where we aim to help our readers who own the #Samsung #Galaxy #Note5 fix the issues that they are experiencing with the phone. We all know that this is a rather old model first released in 2015 but it is still quite popular among consumers looking for a good performing phone at a discounted price. Today we will tackle the Galaxy Note 5 loses cellular signal issue and other related problems.

If you own a Samsung Galaxy Note 5  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

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Note 5 Loses Cellular Signal

Problem: Hello,    I bought this refurbished Samsung Galaxy Note 5 off ebay. It is an AT&T but it was unlocked. I paid extra to get the LIKE NEW with no scratches one. I used it with MetroPCS for quite a while and it after overcoming some initial problems that it had when I first got it, it was fine (I think software updates was the issue) Anyway I think before I discontinued using it, I may have been having some issues connecting, particularly in Denver. (Truck Driver) Anyway when I stopped driving truck I didn’t require 2 phone lines on 2 networks and I discontinued using this phone.    My other phone is a ZTE Grand Max + and I have not really had any problems with it except it has run out of memory. I thought that I may as well swap out the SIM card and use the NOTE 5. It was a nightmare. It was forever losing signal as far as internet, GPS, and even calling. I don’t remember if I dropped it or anything. Looks fine but it’s like it doesn’t have an antenna. I mean seriously. Places where I should have 5 bars it has no signal and then gets it again a little distance away. I resorted to swapping the SIM card back and using my ZTE. No issues with connectivity whatsoever. I was driving for Amazon Flex, Uber, and Lyft. If it did have GPS it would lag terribly or lose signal entirely. It’s very annoying.    I called a local repair place that is kind of inconvenient to get to. They said it could be that the Antenna has come unplugged. They will run free diagnostic but will charge me $40 to reconnect the antenna if that is indeed the problem. Is checking the Antenna something I could just do myself. I think I have a small enough screwdriver to open it up but I don’t want to take everything off looking for an antenna. Any thoughts or advice would be helpful. Not sure if it’s worth paying $40 though this is a pretty nice phone and has a way better camera than the ZTE. Thank you for time.

Solution: It’s possible that the problem could be caused by a faulty antenna however you won’t be able to open the phone yourself unless you have the correct tools. You also need some special tools to check if the antenna is working properly. The best thing to do right now is to have the phone repaired at a service center. Before bringing your phone for repair you should first check if the problem is caused by a software glitch by doing a factory reset. Make sure to backup your phone data before doing the reset.Once the reset is complete immediately check if the problem still occurs.

Note 5 SIM Card Error

Problem: good morning , I have tried all of the above and i still get insert sim card error. this has been going on since Nov 4, 2017. When it first started I called Sprint and they told me it was something going on in the area, and it should resolve itself. Well it has not. It happened alot in Nov and December, but not at all in Jan, alot in Feb. It is happening in March, but now when I turn my phone back on I am no longer getting the message which states: Messenger’s enhanced features have been enabled (Confirmation ID: 313226), there is a different ID number every time so it is not always the same ID number. I also went to Sprint and that is when I learned about turning on the airplane mode solution #3. It is very frustrating and at this point I’m going to take it to Sprint again and request a new phone.  

Related Problem: Certainly i got a problem saying “No sim card” . I even noticed that there is missing of ” Mobile Network” and Sim card manager” in my phone Samsung Galaxy Note 5 . I have tried other sim card but it is not functioning but my sim card which was using in my phone  is working in other cell phone. Therefore, i would thankful if Samsung team could kindly advise on this issues. Thank you in advance for solving my problems. With best regards.

Solution: The first thing that you should do in this particular case is to isolate the SIM card by inserting a different SIM card in your phone. If the problem does not occur then your current SIM card should be replaced with a new one as this is damaged. In case the issue still occurs then you should perform the troubleshooting steps listed below.

  • Clean the SIM card slot using a can of compressed air.
  • Backup your phone data then do a factory reset. This allows you to check if the problem is caused by a software glitch.

If the above steps fails to fix the problem then you will need to have the phone checked at a service center as this could already be caused by a faulty hardware component.

Note 5 Getting Pop Up Ads

Problem: After an software update I seem to get unwanted ads every time I try to log in. Takes forever to track down why I am getting them and how to stop them. In a few months I start getting them again. Now I am getting Google Assistant Installs requests (no opt outs), sales,ads, etc. WHY? Getting tired of this.

Solution: It’s very likely that you have installed an app in your phone that is serving ads on your device. The best thing to do right now is to backup your phone data then do a factory reset. This should fix the problem.

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