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Note 5 not responding

Samsung Galaxy Note 5 Stuck In Startup Screen After Marshmallow Update Issue & Other Software Problems

Now that the #Note7 has been officially discontinued after having been in the market for just a short period of time the #Samsung #Galaxy #Note5 is back as the latest Note model in the series. While this model is already a year old it still packs some serious hardware power that can easily outperform the recent smartphone releases. A lot of people have been using this device as their daily driver without any major problems. There are however instances when certain issues can occur on this phone which we will be discussing today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 5 stuck in startup screen after Marshmallow update issue & other related problems.

samsung-galaxy-note-5

If you own a Samsung Galaxy Note 5  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

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Note 5 Stuck In Startup Screen

Problem: hello sir, i have samsung galaxy and i updated it today to marshmallow..after all the installation completed and when it restarted it got stuck on startup screen and it never proceeds from there. i did reset the phone and did hard reset but again it get stuck on the startup screen. please help me what to do and how to fix it

Solution: If a hard reset fails to fix this problem then it’s very likely that the update has been corrupted. The best thing you can do right now is to manually flash the updated firmware file to your phone. Instructions on how to flash your phone can be found at several of the popular Android forums online.

Note 5 No New Software Updates

Problem: My phone is telling me my software is up-to-date every time I go to system update there’s been at least 4 or 5 updates that have come out since February that have not gone to my phone and I cannot figure out how to get theses updates. The Marshmallow update has not even come up.

Solution: There are certain conditions that have to be met by your phone in order for it to be able to get the official updates. If your phone came from a particular network then the device should be running on that network in order to gain access to the update servers. Example, if your phone is an unlocked AT&T device and you are now using it on Straight Talk then you should insert an AT&T SIM card to your phone to get the update. Your phone should also not be rooted and should not be running on any custom software for it to be able to get the update.

If your phone meets the conditions listed above and it still can’t get updated then follow the troubleshooting steps listed below.

  • Backup your phone data then do a factory reset.
  • Try to update your phone using the Over The Air method
  • Try to update your phone using Kies or Smart Switch

If the above steps fail then you should consider flashing the updated firmware file to your phone. Instructions on how to do this can be found at several of the popular Android forums online.

Note 5 Not Starting After Software Update

Problem: Hello! After new update today.  Phone could never power back up and keeps looping with the fallen android and caution on top him  screen. The only way to shut it off,is through the manual steps of Power Button + Volume down button, until I get screen to shut it off.  I’m afraid to reset because of some data loss.  Do you have any other fixes. Your assistance will greatly appreciated.

Solution: Have you tried connecting your phone to its charger then check if it turns on? If it still doesn’t turn on then try starting your phone in Safe Mode. If you are able to access this mode then I suggest you immediately backup your phone data. Once you have a backup copy of your phone data restart your phone. If it still loops then you need to start your phone in recovery mode then do a factory reset from here.

Note 5 Network Lock After Factory Reset

Problem: Hi, I recently reset my phone after doing a backup after which is started informing me my simcard was “network locked” and that I must insert a correct one. Please any help. Before all this my sim card worked perfectly as I had already purchased this phone network unlocked.

Solution: Generally, once a phone is unlocked it will stay this way even if a factory reset is performed. What you need to do first in this case is to check if the phone has been network locked. To do this dial *#7465625# on your phone keypad. A menu will appear that will show Network lock, Subset  lock, SP lock. If all lock settings are off then your phone is unlocked and the issue might be caused by other factors. If this is the case I suggest you try out the following troubleshooting steps listed below.

  • Try using a different SIM card ( of the same network).
  • Try cleaning the SIM card slot by using a can of compressed air. Make sure to remove any dirt present which could potentially cause this problem.
  • Backup your phone data then do another round of factory reset.

If the above steps fail to fix the problem then you should have your phone checked at a service center.

If after dialing *#7465625# you get a On setting then here is what it means

  • Network lock is on : Your phone is network locked
  • Subset lock is on: Your phone needs a provider unlock code
  • SP lock is on:  Your phone needs a service provider unlock code

For any of the cases above you will need to have your phone unlocked again.

Note 5 Not Responding

Problem: I have an android note 5 that will not let me select any numbers, or the dictionary options or ok, when opting to delete any app or even try to back up. I was trying to do a hard restart but without being able to hit ok to back up I am stuck. I hit one app and it opens another. I have to hit the power button to open the screen again and sometimes the correct app will open up and other times it won’t. I have to shut it off and then hopefully. I also text and it chooses another letter. please help

Solution: Try doing a hard reset from the recovery mode. Take note that you will need to backup your phone data before doing this. If after the reset the problem still occurs then it’s very likely that the digitizer of your device has been damaged. I suggest that you have this checked at a service center.

Note 5 Unlock A Locked Phone

Problem: My ex bought a brand new note 5 and left me with it to pay the bill when he broke up with me. He will not give me the email to unlock the phone. He refuses to unlock it when that’s all I need to use this brand new phone. Is there anyway I can unlock the phone without him and his email?

Solution: You can start the phone in recovery mode then do a factory reset in this mode. This will erase everything in the device and when you start it you will have to set it up again.

To boot the device in recovery mode follow the steps listed below.

  • Power Off the Galaxy Note 5
  • Wait for a couple of seconds then press and hold power, volume up and home buttons at the same time.
  • Keep pressing these keys until the recovery mode menu is being displayed.
  • Use Volume Up and Down buttons to scroll up and down and Power key to select your option.
  • Scroll to factory reset then tap on the power key
  • Restart your device after the reset is complete

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Galaxy S7 intermittent SMS and MMS sending/receiving problem, other issues

Hello Android community! Here’s the last #GalaxyS7 post for this week. This post covers 6 separate issues so if you don’t find your own solution in this material, consider checking other posts we published before. We will continue to post other articles next week so you can also check them out.

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Below are the topics covered here today:

  1. Galaxy Note 5 unresponsive and won’t charge
  2. Galaxy S7 reboots randomly
  3. Galaxy S7 “Unfortunately, the process com.android.phone has stopped” error
  4. Galaxy S7 apps keep crashing while in use | Galaxy S7 randomly reboots on its own
  5. Galaxy S7 intermittent SMS and MMS sending/receiving problem
  6. Water damaged Galaxy S7 won’t turn on

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 5 unresponsive and won’t charge

i just updated my phone and that went fine at one point during the update it. Showed a screen like you would see if you were programming something like green letters and all. but after the update i wanted to charge my phone my dad had his on so i waited. i got down to 4% and took his phone off the charger and put mine on. i used it for quite a bit and i went to unlock my phone and it didn’t respond at all. home button didn’t do anything and the side power button doesn’t do anything. plugged it in and it did not vibrate saying its plugged in.

i texted myself on my father’s phone and that didn’t even vibrate or anything. i plan to take it in the AT&T store tomorrow unless you respond tonight yet with a solution or fix. — Mitchell

Solution: Hi Mitchell. We hope this response reach you in time. This type of issue can sometimes be quickly fixed by simply leaving the phone charged for at least 30 minutes. If that won’t change anything, consider using another charger and/or USB cord. If that won’t charge the phone either, connect it to a computer or laptop and let it charge for an hour. If nothing is resolved and the phone is still unresponsive (no vibrations, no lights, no other indicators), then that’s the time that you want to have the hardware checked for possible hardware failure. It can be a bad battery or any other hardware component that may have failed.

Problem #2: Galaxy S7 reboots randomly

Hello there. I have been using Samsung S7 since March and so far so good. Or it was, until a week ago when my device has been restarting itself randomly, no matter what kind of application I was using or how many apps I was working on the same time. It was just restarting, then entering a boot loop (probably forever if I don’t interact), making the phone untrustworthy. When it enters the boot loop, I enter recovery mode. It doesn’t let me to do this with the first try. It’s hard, taking several minutes. Then if I clear cache (or not, just enter the recovery mode) and reboot, device goes back to normal. This could happen from none to five times a day. Of course I made my moves, doing a factory reset (twice), checking apps and updating, although the time this occurred for the first time was not any close to an update, which made me suspicious if it’s a random firmware error or a hardware error (bad contact or faulty part that is making the errors.) The device is still on warranty, but to be honest the treatment in my country is far from customer friendly. It may take a month, keeping my device in a cardboard until someone picks it up and just return it to me by replying “it’s all fine”.

So, my question is, could it be a hardware error? Or it’s software causing too much trouble (clearing cache, doing factory reset and always using the same apps from the day one was the way i went). Can I do anything else? Thank you very much for your time. It’s important for me to know. — Minas

Solution: Hi Minas. It’s hard to know for sure if there’s a hardware issue involved but issue appears that way. The thing is, Android troubleshooting is simple. You just have to try all software solutions first and ultimately do factory reset. If you’ve exhausted everything, including factory reset, then your next best move is to submit the phone for repair or replacement. There are no special tricks or hacks that you can do on your end to somehow resolve an issue like this.

Random reboot issue can be caused by a malfunctioning battery or a problematic CPU. These two are the only “common” hardware causes that we usually encounter. Other components can, of course, fail and manifest in random reboot issue as well so a full hardware check is necessary to isolate the real cause.

Problem #3: Galaxy S7 “Unfortunately, the process com.android.phone has stopped” error

So Thursday of last week (8/18/16) I started getting the pop up message “Unfortunately, the process com.android.phone has stopped” when I would try to send a text message. This only happened on certain contacts though. By Saturday, none of my texts would send and I was getting the pop up every time, but only after I hit send. On Monday of this week (8/22/16) a few of the old text that where still pending went though. I did absolutely nothing to cause this, and was not even touching the phone when it happened. A few hours went by and suddenly the pop up was back and texts where not sending. The next day, Tuesday the same thing happened. Suddenly all the text went though and we were good for the entire afternoon. Problem solved right? NO. It started back with the pop up last night and is still not working. I have done hard resets and soft resets to no avail. I have read tons of forums and done all the suggested solutions. To no avail. The only thing I have not done is a factory reset, which I am desperately trying to avoid since I loose things every time. I really hope you can help, since my situation seems to be different from others with a similar issue. Thanks! — Crystel

Solution: Hi Crystel. Since you’ve done almost everything, go ahead with a factory reset! There’s no surgical solution for every computing problem so you must try factory reset if you want this problem fixed. If you’re hoping for a “customized” set of solutions for your issue, then you’re clearly mistaken. If you don’t find a specific solution for this issue anywhere, that’s because there’s no such thing. All troubleshooting and “solutions” in Android are general and trial-by-error types. Do a factory reset, observe the phone for 24 hours (without installing anything), and see the difference. If factory reset won’t fix the problem (and without any of your apps installed), we don’t know what will. It’s either a bad firmware glitch or a third party app or service that you’ve installed.

For reference, these are the steps on how to perform a master/factory reset:

Step 1: Turn off your Samsung Galaxy S7 Edge.

Step 2: Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

Step 3: When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.

Step 4: When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

Step 5: Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’

Step 6: Once highlighted, you may press the Power key to select it.

Step 7: Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.

Step 8: Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.

Step 9: The phone will now reboot longer than usual.

You can now setup your phone again.

Problem #4: Galaxy S7 apps keep crashing while in use | Galaxy S7 randomly reboots on its own

Hey Droid Guy, I’ve been experiencing some issues on my Galaxy S7. It occurs while I’m playing a game, using Snapchat, or watching videos. I’ll be right in the middle of doing either of the 3 above and it will pop up and say ” unfortunately (said app) has stopped working.”

I have tried clearing cache, and also force stopping all my apps. The guy at Verizon told me that it was because my network was set to Global, so he set it to LTE/CMDA.

And lastly my phone will just randomly reset itself. I have never had to deal with anything like this. And no one seems to want to help. I would appreciate your help. Thanks. —  Jesse

Solution: Hi Jesse. The first thing that you want to make sure is that your apps are all updated. We’re not saying some apps but ALL. Outdated or incompatible apps can sometimes create conflicts with an operating system or other apps. It’s your responsibility as a user to ensure that all your apps are compatible. Contact the app developer if you aren’t sure if their app is supposed to work fine with whatever firmware version you have.

The other to deal with a problem for a specific app is re-installation. You can this by either manually uninstalling an app, or by going under app info page and tapping on Clear Data button. If the issue remains after re-installation, do a factory reset.

Random reset can be caused by either a software glitch or hardware malfunction. Do all software troubleshooting steps we suggest in our blog (wiping the cache partition, observing the phone in safe mode, uninstalling apps, factory reset) and if they all fail, find a way to have the phone repaired or replaced.

Problem #5: Galaxy S7 intermittent SMS and MMS sending/receiving problem

A few weeks ago, I switched to an S7 Edge after only having iPhones. My texts and photo texts regularly don’t go through, and I regularly don’t receive texts and photos. I can have a full conversation with someone, and a few of the texts won’t go through (while others do). It’s not saying message failed – it shows that the messages are “sent”. I happens both when I’m using wi-fi and when I’m using my data. I’ve tried other text apps, but it still happens. I’ve reset my phone to factory settings. I’ve tried AT&T tech support, but of course everything works fine when they test it. This is affecting my job performance – I text and send photos to clients all day long! — Tara

Solution: Hi Tara. As much as we would like to help you, this vague issue is best supported by your wireless service provider. There’s nothing that we can do about it since we know for a fact that the issue is happening intermittently. There may be a network problem that regularly interrupts their service to your account, which cannot be obviously fixed on your end.

It’s also worth mentioning that the problem may not be entirely your network’s fault. Try to gather more data if the issue only occurs with a particular contact/s on a particular time of day. The issue may only be happening if you send or trying to receive SMS or MMS from a particular network. The devices or apps your contacts are using can also matter in this case. Actually, there are so many variables that can come into play and isolating where the problem lies can be hard. Still, it doesn’t give your carrier any excuse to leave you hanging in the air. You must work with them to get down to the root cause.

Problem #6: Water damaged Galaxy S7 won’t turn on

Hi. WE have a Samsung Galaxy S7 that fell down the toilet. Was in for a second, it covered half the phone. It went off straight away. We put it in rice for 4hrs and tried to turn it on but nothing. We were on holiday so couldn’t do much else. A few days later we came home and did some research. Bought Reviveaphone off Amazon and followed the instructions. 24hrs later still nothing. Did a lot of research on Youtube, bought 100% Isopropyl Alcohol, took the phone apart and cleaned it all with a soft toothbrush and then put it in the alcohol for about an hour. Still nothing. Read about the daughterboard and removed that, oxidation present there too. Cleaned it all and put it back together. Went away on holiday and came back . Tried the phone…please note I have replaced the battery also. Now the LED light came on red, after a short time it went green. Tried turning on, the LED light disappears everytime and nothing happens. Put it back on charge and after about a minute the LED light comes on red then after a short while goes green. Tried wireless charge but didn’t take a charge although charging light is green. — Ally

Solution: Hi Ally. Do you know what else you need to try in this case? Phone repair. Call Samsung, have them evaluate the device and let them repair it (if that can still be done economically). We know it won’t be free but letting their technician check the hardware is your best chance at reviving the device.

If you can’t access a Samsung repair shop in your place, bring it to a good third party repair shop and let them do the job. You’ve already did all the necessary “first aid” tricks on your level. It’s now the turn of a professional phone doctor to do their job.

 


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Galaxy Note 5 won’t boot to normal mode and is stuck in Download mode, other issues

note 5 download mode

After almost a year of supporting all sorts of #GalaxyNote5 problems, we are sometimes surprised to encounter more unheard of problems from time to time. This post includes some of the rare issues that can happen on this device. For more Note 5 problems and solutions, don’t forget to visit this page.

 

  1. Galaxy Note 5 not responding and only shows blue blinking LED
  2. Solution to wireless charging pausing when Galaxy Note 5 goes to sleep
  3. Galaxy Note 5 won’t boot to normal mode and is stuck in Download mode
  4. Galaxy Note 5 unable to receive group messages
  5. Galaxy Note 5 won’t maser reset
  6. Missing apps on Galaxy Note 5 when using Google Now Launcher

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 5 not responding and only shows blue blinking LED

HELP! I woke up today with my Galaxy Note 5 not working. THE ONLY RESPONSE I’M GETTING IS A SMALL BLUE NOTIFICATION LIGHT THAT BLINKS EVERY 1.5 SECONDS. I woke up with it not responding even after i used it the last night. i figured it couldn’t have been a screen issue because my alarm never went off and i tried to force reboot it, but still nothing but the damn blue light. Please help.

It shows no sign of charging and I’m no longer doing so in hopes that maybe when it runs out of battery it will act normal but i feel like that’s going to take a very long time. I’ve only had the phone for about 4 months now and i haven’t recently downloaded any apps or have any apps that might have caused an issue. — Leonardo

Solution: Hi Leonardo. To find out if your Note 5 simply freezes, try doing a soft reset. In Android devices with removable battery packs, this can easily done by simply pulling out the battery. In a Note 5, the equivalent of such procedure is by pressing and holding the Volume Down and Power buttons for at least 10 seconds. Doing so will force the phone to restart to normal mode.

If the phone remains unresponsive though, try booting it in Recovery mode so you can do a factory reset. Here’s how:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Keep in mind that factory reset will wipe everything off the phone storage device. If you have important files not saved to another device or cloud prior to doing it, they are good as gone.

Problem #2: Solution to wireless charging pausing when Galaxy Note 5 goes to sleep

Wireless charging pad pauses charging after as many second as screen turn off is set. Apparently there is an issue on this as many forums complain about the same. I found some workaround that I want to share in case it is useful for someone experiencing same issue.

There is an option to keep the screen on, which is enabling Daydreams,  and setting it to become enable only when is charging wirelessly. The downside is battery charge will take more time due to screen is on, but at least wireless charging will not be interrupted. I think Samsung is aware and a patch is coming on next release of Android. If you have any other better tip,  kindly advise. — Alvaro

Solution: Hi Alvaro. We’ve heard of some Note 5 users having the same problem as you do so we can confirm that this is a common one. We don’t have enough data though to see if this is happening on particular model of Note 5 only or not. We do appreciate your effort in sharing a workaround for this glitch. We believe that it can be useful to other readers of our blog.

Problem #3: Galaxy Note 5 won’t boot to normal mode and is stuck in Download mode

So about a week ago, my phone started lagging uncontrollably while I was working, and when I decided to put it down, I saw that it started in bootloader (or whatever it is when it says “downloading do not turn off target) and the first error message that I saw was “cannot start normal boot.” This has been happening constantly for the past few days. I looked on for solutions on this forum a lot, and I’ve done the basic things like wiping the cache partition, I’ve tried to uninstall apps that I thought were causing problems. I decided to factory reset after backing up my pictures and texts. After that I started to restore my apps and all that because I assumed I removed the faulty software but that wasn’t the case.

Also Galaxy apps didn’t install properly and was crashing so I thought that was a problem.

Another big problem that I encountered was that, my phone for some reason becomes completely unresponsive after I leave it idle for more than 2 minutes. No backlit keys work, the screen doesn’t turn on, and it didn’t shut off because no booting methods work. I tried to boot into recovery, or in anything but it wouldn’t turn on. Ended up being in a situation where I almost ran out of gas and I had no phone to find a gas station or call someone.

So other than it force resetting, it crashes completely for some unknown reason. I factory reset it again, this time booting it as a new phone with no apps or anything. It seemed to work smoothly because I was using it constantly. I went to sleep and set some alarms for school, and woke up with dad telling me I was late for class, and my phone completely charged, but completely unresponsive. When I tried to boot, it didn’t respond so I pulled the battery out multiple times and then when it finally booted, it crashed and went straight to bootloader displaying that first message.

Please help. I bought this phone expecting it to be a power house but now it’s only putting me in troubling situations. I’ve done everything I could besides boot into safe mode, and that’s because it barely lets me boot at all. — Tawsif

Solution: Hi Tawsif. A phone that boots entirely on its own to Download mode (or any other mode) is definitely not normal and is an indicator that something is causing it. Because we don’t know the complete history of your phone, there’s no way for us to know exactly where the trouble lies in the first place. It’s up to you to find that out.

The general rule of thumb in troubleshooting a phone though follows a simple progression — start by checking the software, then the hardware.

We know you’ve already tried some software troubleshooting but if you’ve tried to customize the software in any way, we recommend that you return it to its factory state. In other words, if the phone has been rooted or running any custom ROM or recovery, consider restoring the all software back to stock. One of the common reasons why a phone boots on its own to Download mode is because of a software glitch. Bringing the phone back to its original software state may fix the problem.

On the other hand, if nothing changes even after you’ve restored everything back to stock, a hardware problem may be to blame. At times, even a bad Power or Volume button can cause this issue. We suggest that you let Samsung check your device to diagnose any hardware errors.

Problem #4: Galaxy Note 5 unable to receive group messages

Up until now my group messaging has been working completely fine. i use Google Messenger for most of my messages but the same issue occurs on Hangouts and also the built in Samsung messaging app. However recently there has developed a problem where none of the group messages that are sent to me can be downloaded. I get an error message in each person’s individual thread that says “couldn’t download”. It gives me the option to retry downloading the messages, but this never works.

This group message has been working fine up until recently and the problem occurs with everyone sending me messages in the conversation, some Android users and some on iPhone. This is very frustrating as there is not a single thing about any one else’s devices that has changed. These message are received as MMS messages but in the past I’ve had no problems downloading these messages. My friends say that they receive my messages, and does not affect any other threads, but i seldom receive group messages at all.

I have tried deleting app cache and deleting most other conversations as well. At this point I’m not sure what is really causing this and any other advice you could provide would be appreciated. — Ian

Solution: Hi Ian. If this issue is happening across all messaging apps on your device, that may suggest that the cause is carrier- or network-related. There may be some changes in how your carrier handles group messages so we recommend that you call them and let them know about the issue.

Just in case the problem is isolated to your device, you can also delete the cache partition and do a factory reset. For instructions on how to do wipe the cache partition, just follow these steps:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem #5: Galaxy Note 5 won’t maser reset

Tried to master reset my phone and it says “error cannot find file”. My phone drops calls, has slow internet, received a weird text message from a California number and the text said nothing but gibberish.

Also I go to my Google Play Store app and I noticed an application installed on my phone called Samsung voice recorder. But I can’t find it anywhere on my phone but it says not applicable for my device. My location and Bluetooth turn on all by themselves. My phone is not full of crap. But it’s slow like it does.

And the master reset it will make it to where it says no command with Android guy falling over and then it says “error no folder found” or something like that. And I have only signed into my Google account on this phone no where else. So the Samsung voice recording app should not be there at all. I can’t even find it in Play Store. — Jessica

Solution: Hi Jessica. A Note 5 that won’t master reset is hardly heard of. Your phone may have been compromised or may be infected with a virus. If your Note 5 was never rooted, or if you did not install any custom software on it, call Samsung and have it replaced.

In case you customized your phone, consider booting it in Odin/Download mode so you can flash the stock ROM to it. There’s no other solution for this problem than this.

Problem #6: Missing apps on Galaxy Note 5 when using Google Now Launcher

I downloaded the Google Now launcher along with Voice and Messenger by Google and some dialers by Google and others.  When I use the Google Launcher the “Apps Drawer” works sporadically, but in the best of time not completely. Sometimes when I use the drawer button I get an empty screen, sometimes only one or two apps appear, and sometimes, 1 full page of apps appears, but never more than one page.  I can use the apps search to find an installed app that has not been placed on a home screen and then run it, but when I exit the app it still does not show up anywhere.  I have to search again if I want to use that app.  The only way I can move an app to a home page on the Google now launcher is to delete it and reinstall it while I am using google launcher. But even then I doesn’t necessarily  appear in the apps drawer but only on a home page.  How can I fix this? — Rick

Solution: Hi Rick. We’ve never heard of this issue on a Note 5 before so either it’s an isolated case to your device, or a rare app glitch. Consider wiping the cache partition and doing a factory reset to see if anything will change. Otherwise, try to contact Google’s support team for this app.

 


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Galaxy Note 5 frozen and not responding, other issues

 

Note 5

Welcome to another post about #GalaxyNote5 issues and fixes. We understand that many of our readers are new comers so if you’re one of them, don’t hesitate to drop by our troubleshooting index for Galaxy Note 5 issues in this page.

  1. Comment about posting procedure how to bypass FRP on Galaxy Note 5
  2. Galaxy Note 5 not frozen and not responding
  3. Unable to install Android Marshmallow on Galaxy Note 5
  4. Galaxy Note 5 Touchwiz Home error after disabling some apps
  5. Galaxy Note 5 black screen issue
  6. Galaxy Note 5 won’t turn on

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Comment about posting procedure how to bypass FRP on Galaxy Note 5

I just wanted to say that I absolutely enjoy all of the amazing helpful articles that your team posts. However, today, you pushed a notification about an article related to bypassing FRP on the Galaxy Note 5. I own this device and as helpful as you may think it seems, because of some absolutely bogus and likely untrue requests for help bypassing it, I can’t say that I approve of this at all. I bought my phone, which cost me $800, simply because of the outstanding user protection that Samsung provides. I’m not going to lie but I do feel slightly violated here. It’s a bit upsetting and kind of a shame to see that your team stooped to this kinda low. Let’s help more phone thieves gain access to someone’s hard worked for $800 phone! What an outrage!! I would advise removing it and considering these things in the future. I’m strongly considering uninstalling your app and slandering you on social media and the Web for this incredibly stupid choice you’ve made. I just don’t get it… those users that you’ve received sooo many requests from should go directly to the source… SAMSUNG. What a shame. Not happy. — JD

Solution: Hi JD. We understand your concern. Like you, we love Samsung’s effort to provide another layer of security to their devices in the form of Factory Reset Protection feature.  It’s a good way to lock a thief out of our personal data but it’s not perfect. That RootJunky (owner of the original video that shows how to do the bypass procedure) figures out a way to trick a Samsung device to skip FRP clearly demonstrates that. Now, the ball is in Samsung’s court whether or not they will patch this vulnerability.

We clearly don’t intend to weaken Samsung’s security by posting an already publicly available workaround in our posts. We have no way of knowing whether an appeal for assistance sent our way is bogus or not and we always treat every email asking for help seriously. We are not naïve either and we know that posting the workaround can be used differently than what the author of the video intended. The thing is, that’s how technology works. Cliché or not, technology can be used positively or negatively. The same can be said of rooting and jailbreaking. Both procedures can either harm or enhance user experience. We leave it up to users what to do with the information we post.

And we would like to emphasize the point that RootJunky’s video has been available since November 2015. Any Android beginner can ask Google to look for ways to bypass FRP and tons of online resources will immediately pop out for them to use.

We respect your opinion about this topic but do understand that we’re here to help.

And in case you don’t know, Samsung can’t help you if you go to them asking for help if you’ll be unable to access your phone due to FRP (even if you can present proof of device ownership) so good luck with “going directly to the source” thing.

Problem #2: Galaxy Note 5 not frozen and not responding

i just bought my Note 5 for 2 months. Yesterday i was charging it but i noticed that the battery sensor was reading the charger every 2 seconds shows “charger connected to your device” so i plug it off when it reaches 50%. But the battery sensor still shows as connected to my device every 2 seconds although it was plugged off. Today my device shows a new message as it is connected to Gear VR although i don’t have any. it shows the message every 2 min. eventually my screen turned to black one and there is no sensor at all that i couldn’t even power off my mobile or took off the battery as it’s built in. kindly tell me if there is anything i can do. — Duaa

Solution: Hi Duaa. If your phone no longer boots up normally and you can not pull up the recovery screen (by pressing Power, Home, and Volume Up), the Note 5 might have simply become unresponsive. Unfortunately, unlike its predecessors, the battery is non-removable so there’s only one thing that you can do. You can simply press and hold the Power and Volume Down buttons for at least 10 seconds. This will force the Note 5 to reboot normally. If you feel the phone vibrate after pressing and holding the two buttons, you will have an option to either boot back normally or to go to maintenance mode.

Problem #3: Unable to install Android Marshmallow on Galaxy Note 5

I have the opportunity to download the 600 MB update from my current 5.0 Lollipop to the new Marshmallow update. When I download the update, and try to install it, the phone turns off, like it’s supposed to, and then begins to start installing the update. After a few seconds a message pops up that says “install failed” and then restarts the phone and then it turns on. This has happened the last 10 times I’ve tried to update. I have more than enough space available, almost 4GB free, I’ve been connected to a great Wi-Fi source and I’ve tried it with the battery at 50% all the way up to 100% while it’s charging. Apps are starting to not work, and it’s a big bother seeing my friends with the newest 6.0 Marshmallow. Any help would be great. — Jacob

Solution: Hi Jacob. Try to clear the cache partition first and see if that will make any difference. Over time, some of the files get corrupted especially during updates. If the new system tries to use them, conflicts may occur. Hence, you need to delete the obsolete files so that the new system will create new ones but since you don’t have access to those files, you need to use the procedure that Android developers setup for you–wipe cache partition via Recovery Mode. So, you need to boot the phone up in Recovery Mode first before you can wipe the cache partition. Here’s how:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

If deleting the cache won’t help, make sure that you do a factory reset before you attempt another update installation.

Problem #4: Galaxy Note 5 Touchwiz Home error after disabling some apps

So I installed a software called Hideapps and Package Disable Pro yesterday. It really improved the phone performance and battery life. After further disabling all the bloatware, suddenly the error on main screen said “Unfortunately, Touchwiz Home has stopped”. I have searched online from many forums including your page post regarding the solution but nothing seem to work. I did enter into safe mode but apparently there is no issue of popping up. So smooth and fast loading.

*Note: I did not do master reset/format and don’t wish to yet*. I have done clear cache on the touchwiz and does not help either. mind helping me out?

If the solution works, you could update your blog and I am tech savvy person. I have not used a custom ROM. however I am using the original Samsung Galaxy S5 ROM official. — Ramesh

Solution: Hi Ramesh. The TouchWiz error may have been triggered by a third party app you installed so booting in safe mode is a must. There’s no way to know what exactly is causing it other than by doing an isolation approach. Make sure that you observe the phone for several hours while in safe mode to see if our hunch is correct. If nothing comes out, make sure that you do a factory reset by following these steps:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem #5: Galaxy Note 5 black screen issue

After an unrelated problem, and doing a full restore on my phone, I am having problems with my screen not  coming on. I can push the home key and the two buttons at the bottom appear but my screen remains black. (I also have a black background) I cannot get the apps to appear. After repeated pressing of the home key and the power key (sometimes as many  as twenty times or more) the screen will come back on and all is well for a while. This is a terrible inconvenience, but to mention a problem if an emergency call were needing to be made.

I have cleared the cache and done a soft reset but it hasn’t changed anything. I’m considering another full restore if something else can’t be figured out. (?) I’m just guessing at this point. Please help. — Joel

Solution: Hi Joel. We don’t think this is a software issue at all. If it takes more than two normal presses or swipes before an image is displayed, that might suggest a hardware issue, most probably with an LCD assembly damage. If your phone was dropped or got wet, one of the very first things to go out is the display. It won’t hurt though if you can perform a factory reset to ensure that there is no firmware glitch that might prevent the screen from working properly.

A common problem many smartphone users encounter is digitizer failure. A smartphone’s display is basically composed of three major components — digitizer, digitizer flex cable, and LCD. Any of these parts can cause the whole assembly to fail. Depending on the damaged part, component replacement may or may not be effective. If factory reset won’t help fix the problem, make sure to bring the phone to Samsung so they can physically check the hardware.

Problem #6: Galaxy Note 5 won’t turn on

I have been having a problem with my phone for a while and I can’t figure it out. When I unlock my phone it pops up with an advertisement for apps on Google Play or the Internet pops up with Facebook advertisement saying that I have won a free phone to click here to claim it and a web page sayings that my phone is infected with a virus click here to remove it.  It is every time I  unlock my phone or turn it on. I have downloaded the Airpush Detector and it can’t find anything on my phone. I have deleted apps one by one trying to figure it out and nothing. It’s really annoying and I have done everything short of resetting my phone and I really don’t want to have to do that. My battery life is really crappy and 3 times now my phone shut off and the battery was at 80% but the only way I could get it back on was to plug it in and it would turn back on.

What can I do to fix this? My phone has not been wet and the sticker is not activated so it doesn’t have any moisture in it.  And it has not been dropped or have a broke screen any cosmetic damage.  I appreciate any help. — Nicole

Solution: Hi Nicole. If your phone won’t boot up normally now, you are actually left with very few options. The best thing that you can do is try to connect it to a computer to see if it can charge the battery that way. It’s also a good way to check if another device still recognizes it (raising your chances of recovering personal data).

Another thing that you can do is to see if the phone responds if you boot it in safe mode. To do that, just follow these steps:

  • Turn off the phone completely.
  • Press and hold the Power key.
  • Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  • The phone will restart but keep the Volume Down button pressed.
  • Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  • You may now release the Volume Down button.

Finally, if nothing seems to help, try doing a factory reset. This may wipe everything from the phone’s internal memory but this is the last thing that you can do on your end before considering of getting a phone replacement.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.