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Note 5 Factory Reset Protection

Samsung Galaxy Note 5 Software Update Fail Issue & Other Related Problems

The #Samsung #Galaxy #Note5 is definitely getting the latest Android Nougat update which will make owners of this device happy. Released in 2015 running on Android Lollipop this phone then got the Android Marshmallow update. Getting these updates are highly recommended since aside from adding more features and making the device perform better it also enhances its security. There are however instances when certain update or software related problems can occur on this device which is what we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 5 software update fail issue & other related problems.

If you own a Samsung Galaxy Note 5  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

Note 5 Software Update Fail

Problem: I have a tmobile note 5 n920tuvu4dpk6 and I am having issues updating to the current software. I’m currently running marshmallow 6.0.1. When I attempt to download current update the phone shuts off and begins downloading once I reach 30% the phone reboots and gives me update fail. Please help I would hate to miss out on nougat!

Solution: In most cases such as this where you are able to download the update but not completely the culprit is usually caused by a glitch in the phone software or lack of internal storage space. Start the troubleshooting by checking how much internal storage space your phone has left. If it’s running low then the update will not download completely. Try clearing out at least 1GB of storage space by deleting apps that you don’t regularly use. If you have some music or video files then copy them to your computer and delete the files from your phone. This should clear out some space in your device.

If after making sure that the phone has sufficient storage space and the issue still remains then the next step is to verify if a glitch in the phone software is causing this issue. Unfortunately the best way to do this is to do a factory reset. Make sure to backup your phone data before doing the reset. Once the reset is complete try doing the update. If it still fails then try using Kies to update your device.

If the above steps fail to fix the problem then you should consider manually flashing the updated firmware file to your phone. Instructions on how to do this can be found at several of the popular Android forums online.

Note 5 Software Update Unavailable

Problem: I have a samsung note 5 it was originally a pioneer cell phone (A local company) and it was unlocked by at&t it keeps telling me “Software update unavailable try again later” no sd card built in memory so can’t do that any ideas what to do

Solution: It’s very likely that the problem is because your phone is unable to access the update servers of Pioneer Cellular because it is running on another network right now. The other possible reasons are as follows.

  • Your phone is rooted.
  • Your phone is running on a custom software.

If you have access to an active Pioneer SIM card then you should insert it in your phone then proceed with the update.

You should also try doing an update with the help of Kies. This is a software which you install in your computer. Once you connect your phone to your computer with this software running you will be able to check for an update. If no update is available then try backing up your phone data then do a factory reset. After the reset check for the update again.

One last step to consider is to manually flash the updated firmware file to your phone. You can check out the various popular Android forums online on instructions on how to do this.

Note 5 Factory Reset Protection

Problem: I bought a phone from my friend and I hard reset the phone because he forgot the password. When the phone was setting up it asked me for his old Google account that he didn’t remember. What can I do? I also want to flash the carrier to MetroPCS, the original carrier is T-Mobile. I don’t know the Android version. Please reply to my message, I appreciate it.

Solution: The best way to resolve a factory reset protection that has been activate is to enter the previous Google account information on the device. If your friend has forgotten the password but still remembers the account name then the password can be recovered. Once the password is recovered you will be able to gain access to the device.

If for some reason the account information is not accepted by the phone then you can search Google for the various methods on how to bypass this protection feature.

Regarding the flashing of your phone software to a MetroPCS stock firmware this can be done using Odin. Take note though that since your phone is originally a T-Mobile device you may experience some issues if you flash a firmware of another network on your phone. If you are interested in flashing your phone then you can get the firmware file from Sammobile. Instructions on how to flash your device are als provided in this website.

Note 5 Software Is Up To Date

Problem: I have an unlocked att phone and am currently using cricket as my carrier… i am trying to update my software to marshmallow …. but my phone says that my software is up to date …. i do not know what to do

Related Problem: Hey I bought a Samsung note 5 and it does not let me update it to the marshmallow software everytime I press software update it’s says request failed then on the notification bar it says connecting to server then disappears Need help as soon as possible thanks

Solution: Since your phone is running on Cricket then there’s a possibility that it is unable to get the update since it can’t access the AT&T update servers. The other possible reasons why your phone can’t get the update are as follows.

  • Your phone is rooted.
  • Your phone is running on a custom software.

To update your phone try inserting an active AT&T SIM card to it then check for the update. If it is still unavailable then try the following steps listed below.

  • Connect your phone to a computer with Kies running then use the software to update your device.
  • Backup your phone data then do a factory reset. Check for the update.

If the above steps fail then you should consider manually flashing the updated firmware file to your phone.

Note 5 Facebook Notifications Not Working After Update

Problem: Hey, I am using NOTE 5, after the new android update, i am facing huge problem with my whatsapp and facebook, the messages won’t get through on whats app and pending ‘CLOCK’ sign keeps on appearing, until and unless i restart my fone, and with facebook it wont refresh the notifications and would show me same old notifications. I have contacted my service provider also but they are not taking any liability for third party applications. Also i have tried factory restoring my device couple of times and also hard reset, but the problem is persistent and still there. please help me asap.

Solution: Since you have already performed a factory reset the only other possible cause for this issue is that your phone doesn’t have a good data connection. Try checking if the issue occurs when your phone is connected to a different Wi-Fi network. You should also check if your mobile data connection is working. If it isn’t then the first thing you should check is the phone’s APN settings. Make sure that the correct setting is used by your device.

Note 5 Email Does Not Sync After Software Update

Problem: On February 2nd my phone did an update and ever since then my verizon.net email cannot be displayed doesn’t sync and upload to my device I have email when I check another device and I can use and manipulate it without a problem at the verizon.net is my default I’ve tried going into the settings and changing the auto sync I rebooted the system several times I’m at a loss for how to make the email work I use Gmail for my employment and that is working fine

Solution: The best way to fix this issue is to delete the email account from your phone. Restart your device then add the account again.

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Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Samsung Galaxy Note 5 Keeps On Getting Software Update Issue & Other Related Problems

Welcome to another installment of our troubleshooting series where we aim to help our readers fix the issues that they are experiencing with their #Samsung #Galaxy #Note5 device. Today we will be concentrating on the Galaxy Note 5 keeps on getting software update issue & other related problems. While it is a good idea for a phone to get software updates this becomes a problem if it keeps getting it constantly. We will take a look at this particular issue as well as other software related problems that have been sent our way by our readers.

If you own a Samsung Galaxy Note 5  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

Note 5 Keeps On Getting Software Update

Problem: About 2 weeks ago my phone did a system update. For the next week it did a system update every other day. Now for the last week it has done a system update every single day. Why is it doing this and how can I get it to stop? I bought it as a certified refurbished phone from amazon. Someone told me maybe it was just doing the updates to “catch up.” But with it doing a system update on a daily basis, I think something might be wrong with it. It says system update was successful after each one. The phone still works after each one. I just don’t understand why it is doing this. Thank you

Solution: What you should do whenever your phone gets continuous software updates is to check the version of each update. If the new update is different from the one that you have on your device then this is a legitimate update that you should get. However, if the software version is just the same then this could be caused by some form of software glitch. The best way to fix this problem is to backup your phone data then do a factory reset.

Note 5 Restarts And Freezes

Problem: Two days ago the phone just started restarting and it would restart normally but only for about a minute.  ten it would freeze and reboot again.  Sprint gave me a next day appointment time, so rather than wait, I decided to factory reset the phone.  The reset (which was done through the Power+Volume Up+Home button) said it was successful, and It came back to the “reboot now” menu, and froze, then it rebooted and now it starts up shows the installing update screen then I get the Sick Android guy, and it drops me back at the reset menu (same one I did factory reset from).  It still freezes and reboots within minute even on that menu. If I run most memu options (delete app cache, factory reset, reboot…) from that menu it stops on verifying DM-Verity hash tree” .

Solution: If the problem still occurs even after a factory reset then the phone software might be corrupt. You should consider flashing your phone with its updated firmware file. You can download the updated firmware file for your phone from the Sammobile website. Instructions on how to flash your phone are also available in that website.

If flashing the phone software fails then this could already be a hardware related problem. You will need to bring your phone to a service center and have it checked if this is the case.

Note 5 Bluetooth Not Turning On After Software Update

Problem: I recently had a software update. After finishing the update, my Bluetooth no longer stays on. I use a fitbit and have my phone linked to my car and currently I am no longer able to use these things. Very frustrated!!!

Related Problem: The past weekend my phone had a software update. 6.01; after this i cannot connect my bluetooth devices at all. Several attempts scanning for my devices and cannot find them. How do I fix this. Thank you.

Solution: If this issue occured right after a software update then it could be caused by some old software data that has not been completely removed from the phone. This old data is now causing a conflict with the new software version resulting in this issue. What you should do to fix this is to backup your phone data then do a factory reset.

If the Bluetooth still does not stay on after the reset then this could already be a hardware related problem. You will have to bring your phone to a service center and have it checked.

Note 5 Factory Reset Protection

Problem: Hello I recently found a sprint galaxy note 5 and I tried to hard factory data reset but when I do it won’t show where it had to say delete all data and it’s stuck on a page that says I need the email this device was synced or set up with.

Solution: This is the factory reset protection feature of the phone. In order to use this phone you will need to enter the Google account that was previously used with this device.

If you would like to bypass this protection feature then you should search for the various methods that are available over at Google.

Note 5 Not Getting Software Update

Problem: Hi I have an international (Singapore) unlocked version of the Note 5 running Android 5.1.1 and live in the US. I use an ATT sim card. How can I update my phone to Marshmallow?  My phone keeps saying that it’s updated to the latest software (which it isn’t) and Smart Switch and Best Buy don’t work.  Did Samsung not update Singapore yet or is there something else I must do to get the update?  Thanks for any help you can give me! Build #N920IDVU1AOH2

Solution: In order for your phone to get the official software updates it must meet certain condition first which we have listed below.

  • Your phone must not be rooted.
  • Your phone must not be running on a custom software.
  • If this is an unlocked phone then it should be running on its original network in order for it to be able to access the update servers.

Since this is an unlocked phone and Smart Switch does not update your phone then your other option is to manually flash the updated firmware file to your device. You can download the updated firmware file for your phone from the Sammobile website. Instructions on how to flash your phone are also available in that website.

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Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Galaxy Note 5 screen discoloration issue, keeps running out of storage space after update

Hello #GalaxyNote5 users! Today we cover three Note 5 problems that usually result to repair or needs the intervention of Samsung or a third party service center. As the nature of the issues show, a lot of average users won’t be able to fix them on their end. We hope that this material will be a good lamppost for those wondering what to do with their devices having similar troubles.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy Note 5 screen discoloration issue, screen has purple discoloration

Hi. My Note 5 has developed this “bleeding/purple” screen. The phone was not dropped or under any pressure and has always been kept in a secure case. I bought the handset from a mobile phone shop who offered store warranty and not Samsung warranty as this phone was never released in the UK. The store owner also has refused to acknowledge any “bleeding screen issues” with the note 5 and has refused to replace the screen. Initially there was a small purple spot on the left hand side of the screen. After closing the phone and checking it again the next morning the purple spot grew bigger and bigger and now the entire screen is covered with a dark shade of purple. Please advise. Thanks. — Ahsan

Solution: Hi Ahsan. We’re not sure if we imagine your “bleeding screen’ issue correctly but if what you mean by that is severe unnatural discoloration of the screen, then we’re afraid the only solution for it is repair. Try to see if the screen works normally in alternate modes (Recovery Mode or Download Mode). If the condition persist in any of these modes, you must replace the screen. That’s a screen problem and unless you have the electronics knowledge, tools, and replacement component to repair it yourself, you better let a professional do it for you. Changing or tweaking the software won’t fix a broken screen so there’s no point in attempting to do anything on your level except the steps on how to boot to alternate modes below.

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Problem 2: How to unlock Galaxy Note 5 with Factory Reset Protection

HELLO. I HAVE RECENTLY ACQUIRED A SAMSUNG GALAXY NOTE 5 THAT WAS PREVIOUSLY OWNED BY MY NOW DECEASED BROTHER-IN-LAW.  MY SISTER HAS AN IPHONE AND SO SHE GAVE ME HER DECEASED HUSBAND’S FAIRLY NEW PHONE THAT NEITHER ONE OF US CAN FIGURE OUT HOW TO GET PAST THE PATTERN LOCK. NOR DO WE HAVE A CLUE AS TO WHAT HIS GMAIL ACCOUNT INFORMATION IS ASSOCIATED WITH THIS PHONE. MY SISTER WAS AWARE OF JUST ONE E-MAIL ACCOUNT THEY BOTH SHARED?  I SAW THIS WEB SITE AND WELL I THOUGHT I’D AT LEAST TRY. THANK YOU FOR YOUR TIME. — KIM FORD

Solution: Hi Kim. Starting with Android Lollipop (Android 5), Galaxy phones has been fortified further from unauthorized access by Samsung and Google by locking it after a user has entered a few times incorrect Google account credentials. This additional security layer is called FActory Reset Protection. Basically, a user must enter the Google account username and password after a factory reset on the device has been performed in order to access it again. While this security feature does work to deter thieves from accessing stolen devices, it also does  create a headache for legitimate users who may have forgotten the registered Google account. Unfortunately, there’s no easy to bypass Factory Reset Protection. In order to gain access to the device, you must do the following:

  1. Reset the Google account password. It can take up to 24 hours for the password reset to sync or take effect in the device. After 24 hours, you can try to log in to the device again. However, if the phone’s internet connection (mobile data or wifi) are not enabled on the device, there’s no way the sync can happen.
  2. Send the device, together with the proof of purchase, to an authorized Samsung service center. Samsung has a special tool to bypass Factory Reset Protection.

Problem 3: Galaxy Note 5 keeps running out of storage space after update

Hi! I have a Note 5 that, for some unknown reasons, has used up almost all my memory, despite not having many apps or files like photos, downloads, music etc. It says “other” has used 31.72 worth of data.

Im wondering if I have links from websites on my main home screen does that use up space on my phone? If I erase them will it open up more space on my phone? Ever since I’ve done the last 2 updates and they’ve taken up a ton of room in a short time. I’ve had 8GB & 16GBs before & not used up all the space/memory in 2 years. I have to constantly erase files data if I get any so the phone works.I feel as though the updates are what caused most of this. Im wondering if I erase any links I’ve added to the homescreen it will free up space. Thanks! — Lisa

Solution: Hi Lisa. Neither links nor updates can take several GBs out of your Note 5 to seriously cause space shortage. The files under “other” can be anything. It can also be caused by a software glitch so if the problem occurred you’ve installed updates, you must do two basic software troubleshooting — cache partition wipe and factory reset. For reference, below are the steps on how to do each one:

Cache partition wipe

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Factory reset

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

If both of these solutions won’t fix the problem, there must be a problem with the phone’s eMMS Nand chip, also known as the internal storage device. Unfortunately, that also means it may have to be replaced at the best. Please contact Samsung so they can help you with the repair process.

 


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Note 5 screen won’t unlock, fingerprint and PIN not working, other OS-related problems

Hello #GalaxyNote5 fans! Today we discuss some Android issues on the Note 5. We hope the solutions mentioned here will be of help.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy Note 5 default app when downloading pictures

I was able to save pictures from Messages and Facebook to my phone and they would go into my Gallery. Now they go to some file called pictures and I can not find this file or save the picture. How can I change it back to go into my gallery. — Chris Martin RN

Solution: Hi Chris. Sometimes, a user may have more than one app that perform the same job. This is recognized by Android so if you’ll do a specific action for the first time, the system will ask you to choose which app you’ll want to use. Android will then ask you if you’ll use the same app as the default app to do the same action in the future. If your phone no longer asks which app to use when saving or downloading a photo, you may have unknowingly set a different app to do the job. We suggest that you return all app settings to defaults so you will then be able to pick your preferred app when downloading a photo. Here’s how:

  1. From a Home screen, tap Apps icon (located in the lower right).
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap Menu icon (located in the upper right).
  6. Tap Reset app preferences.
  7. Tap Reset.

Once you’ve reset all your app preferences, try to download a photo again and make sure to nominate Gallery app as the default app.

Problem 2: Can Galaxy Note 5 file transfer when screen is damaged?

I dropped my Samsung Note 5 the other day and since then the screen has become blacked out over time. I can’t see anything at all on the screen now. My question is, “Is there a way to transfer my pictures, music, etc. to my new S8 without having to spend a ton of money getting the screen repaired?”

I’ve tried restoring it from my Google account but the only thing I can get back is my contacts. My phone plan was through Straight Talk but it was a Verizon phone. Any advice is much appreciated. Thanks. — Jacob Lundquist

Solution: Hi Jacob. The straight answer is no. For security reasons, the internal storage device can only be accessed if a user gave an explicit permission, which is done by tapping an option in the screen. In other words, you need a working screen in order to make files accessible. You can’t just connect your phone to a computer and move files. If you badly need those files from your Note 5, you’ll need to have the screen repaired first.

Problem 3: Galaxy Note 5 email server changes on its own, can’t receive emails

On my Galaxy Note 5. Work email has recently upgraded to Office 365. About once every 1-2 weeks my phone will reset the exchange server. For example: My exchange server is outlook.office365.com, it will reset itself (usually overnight) to read mail.cppwind.com. Obviously, this results in me no longer receiving emails. It is not difficult to reset, but why is it doing this, and how can I get it to stop? Interestingly I am the only person (out of 80 employees) having this issue. To my knowledge I am the only one with a Note 5. Thanks. — Timothy VanZant

Solution: Hi Tim. We haven’t heard of any similar instance from other Note 5 users so this may be an isolated case. The cause of the problem can range from a simple email app bug, third party app bug, or a firmware glitch. To try and fix the problem, you must do the things below.

Wipe the cache and data of email app. The problem may only be isolated to the email app so the first step for you is wiping the cache and data. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more.
  5. These are all clickable items. You’ll want to click on Storage.
  6. You should now clearly see the Clear Cache and Clear Data buttons for the application. Try wiping the app cache first, then observe what happens. After that, do the Clear Data option.

Try to use another email app. Should the issue continue to happen, you can then try another email app. We assume you’re having an issue with the native Samsung email app so consider using third party ones like Google’s Gmail.

Factory reset. The last step that you can do is factory reset. This is a more drastic solution but is required to determine if the cause resides on the phone. Here’s how to do it:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Work with your IT guys. If the issue continues after doing all the device troubleshooting, you must tell your IT department about it. There may be a misconfiguration in their system that automatically triggers the change in servers in your device.

Problem 4: Galaxy Note 5 how to bypass Factory Reset Protection (FRP)

I’m trying to bypass the Factory Reset Protection (FRP) on my Samsung Galaxy Note 5. I was able to follow the first few steps without any problems…up to downloading the apk file onto a flash drive. However, when I plug the flash drive into my Note 5 via the OTG, file explorer does NOT automatically open. Is there another way to get to and run the apk file? Or do I need an entirely different approach to bypass the FRP. Signed, lost and confused and quite weary        . — Aida Cloutier

Solution: Hi Aida. The only official way to bypass FRP is by using the correct Google account credentials. Keep in mind that FRP is added to prevent unauthorized factory reset for Samsung devices regardless the surrounding circumstances. If you forgot your Google account username and password, you’re out of luck. Although there are official means to reset your Samsung and Google account passwords, there’s just no way to do so with Factory Reset Protection. Samsung and Google assume a responsible user takes note of his or her Google account so if you’re the opposite type, FRP just turned your phone into an expensive paperweight.

Initially, a few months after FRP was released, there were a number of known working means to trick FRP locked phones to open up. However, Samsung and Google eventually got wind of such workarounds and has so far been successful in making FRP a much harder security feature to crack. As of this writing, there’s no known way to deal with FRP when a user don’t have the correct set of credentials. We know this is not what you want to hear but you may just want to continue looking for alternate means to handle the issue in the near future. Android community is an ever-evolving group and with so many geniuses out there, a new way to bypass FRP may be on the way.

Problem 5: Note 5 screen won’t unlock, fingerprint and PIN not working

Hello. This is Janine. My phone had lost its power. In order for me to sign into my phone, I need to get passed my security code or PIN. However, I forgot the backup PIN for my fingerprints that I made. When I tried to put in PINs that I know it always wrong and it keeps making me wait for a hour for another chance. It been 3 days and since I used my phone. Can you please help me! — Ladyboo84

Solution: Hi Ladyboo84. There are a number of ways to unlock your phone but each of these methods must meet some requirements in order to work. Let’s discuss each of these ways that can help you.

Unlock your Note 5 using Android Device Manager

This should be the first step that you must try, especially if you are signed in to your Google account in the phone. This method only works if you already registered your device with Android Device Manager. If it’s registered, you can then use ADM’s lock feature to reset the Google password using a computer. Below are the requirements in order for you to use ADM to unlock your Note 5:

  • phone must be turned on
  • phone must be signed in to your Google account
  • phone must be connected to wifi or mobile data
  • phone must be visible in Google Play
  • phone’s GPS or location must be turned on
  • phone’s Find My Device feature must be turned on
  • phone’s Allow remote lock and erase feature must be enabled

If any of these requirements is not met, there’s a chance that you won’t be able to use ADM to unlock your Note 5.

However, if everything is set, you can proceed to unlocking the device by doing the following:

  1. Go to the Android Device Manager from a computer.
  2. Find your Galaxy Note 5 on the screen.
  3. Enable “Lock & Erase” feature.
  4. Follow the given steps on the page to lock your phone.
  5. Set a temporary password.
  6. Enter the temporary password on your Note 5.
  7. Create a new password.

Unlock your Note 5 using Samsung Find My Mobile

Samsung’s Find My Mobile is a remote service similar to Google’s ADM. In order for it to work, you must have registered your device in Find My Mobile website or service. And like ADM, it also requires some things. Below are the necessary things that must be met in order for you to use it:

  • phone’s Remote Controls feature must be on
  • Google location service must be on
  • phone must be connected to wifi or mobile data

If you’ve already registered your device to Samsung’s Find My Mobile service before and the rest of the requirements are met, you can then do the following to unlock your phone:

  1. In your computer, go to Samsung Find My Mobile website and sign in.
  2. If you have multiple devices registered, make sure to select the correct one in the upper left hand side of the screen.
  3. Click on the arrow icon to begin searching for your device.
  4. Once the service has located the device, scroll down the options on the right until you see Unlock My Device option.
  5. Click Unlock My Device.
  6. Enter your Samsung password.
  7. Click Unlock.

Unlock the device by performing a factory reset

You only want to do this option if the first two won’t work. Keep in mind though that Factory Reset Protection will be in place so wiping the phone will only work if you can provide the Google username and password registered on the device.

Refer to the steps above on how to factory reset your Note 5.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to back Galaxy Note 5 up via Smart Switch, no icon and audio notifications, other issues

Up to now, a lot of #GalaxyNote5 users don’t know how to back their files up properly and efficiently. This post aims to educate some users about this easy yet important task. We also cover a few other issues so hopefully you’ll find this troubleshooting article helpful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: How to back Galaxy Note 5 up via Smart Switch, wifi won’t turn on

My Samsung Note 5 has been having issues connecting to wifi recently. When I go to wifi options, the on/off switch is stuck to off and doesn’t let me switch it on, even though I am positive the wifi signal is fine. Interestingly, usually when I switch wifi off, the icon goes gray. But now it remains green, although it is a lighter shade than other options that are on. Any suggestions would be much appreciated. This has been going on for several days, I’ve tried different wifi sources, as well as restarting my phone.

Also, I want to back up data from an app (notepad) that stores its data on the SD card. I want to back this up to my computer but cannot find the data stored on my SD card either when the phone is plugged into my computer or not. I have read it should show up as an option/subdirectory when you go to “my files”, even after selecting the “show hidden files” option. Alternatively, I have read that if a file is selected and the “move” option is chosen, the SD card should be on the list of destinations. But I cannot for the life of me find it. It must exist as the app is writing to it. I would back it up to my Google account, but I am also having another issue (I have opened a separate ticket for this) with my wifi and have used up all my data as frustrating repercussion and cannot currently do so. — Joe

Solution: Hi Joe. The only effective solution for your wifi issue that we know of is factory reset. Based in our previous experiences, a wifi issue like yours is usually caused by an operating system glitch, which only a factory reset can fix.

Third party app as cause

If you want to put on hold the factory reset option, we recommend that you see if the problem is caused by a third party app. This is done by restarting the phone to safe mode. While in this mode, all third party apps and services will be blocked so if the problem won’t occur, that’s a clue that an app is to blame. If you haven’t tried this option yet, here’s how it’s done:

  1. Turn off the phone completely.
  2. Press and hold the Power key.
  3. Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  4. The phone will restart but keep the Vol Down button pressed.
  5. Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  6. You may now release the Volume Down button.

Safe mode is not a fix in itself and it won’t help you identify the particular app that’s causing the problem. If wifi works normally when phone is in safe mode only, you must uninstall third party apps  (apps you downloaded) until the issue is gone.

Wipe the phone

Should nothing change after booting your device to safe mode though, you must do the drastic factory reset solution. Before you do so, you can back your files up using Smart Switch.

Once you’ve backed your device up, you can do the steps below on how to factory reset your phone:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option Yes — delete all user data and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Creating a backup

As mentioned above, you should use Smart Switch to move your files to another device to serve as backup. To do that, you need to install Smart Switch to your computer first. Once you’ve done that, you can then install Smart Switch mobile version in your phone.

To back your files up via Smart Switch, follow these steps:

  1. Open the Smart Switch app on your PC or Mac.
  2. Connect your Android device to your computer via USB cable.
  3. Make sure your phone is unlocked.
  4. On the Smart Switch app click on MORE at the top right.
  5. Click Preferences.
  6. Click Backup items tab. In this tab, you will be able to customize what items to copy and keep as back up. All items are selected by default by if you want to speed up the copying process, you may want to select the important boxes only.
  7. Once you’ve selected what items to include in your backup, click OK. Otherwise, simply click Cancel.
  8. Click Backup.
  9. Tap Allow on your phone if Smart Switch asks for permission.
  10. Once the backup is complete, you get a breakdown of all the data that was successfully backed up. Click OK to finish.

Problem 2: Galaxy Note 5 not receiving icon and audio notifications

Samsung Galaxy Note 5, running 6.0.1. Notifications for email and text messages. No icon or audio notification occurs. Have confirmed phone is set to receive notifications. I have set them to priority as well Gmail still works properly, only the stock email, stock message app and the verizon message+ app appear to be affected. — Shannon

Solution: Hi Shannon. The first troubleshooting step that you want to do here is to clear the cache partition. This will ensure that Android is using a fresh version of system cache, which is kept in the cache partition. Sometimes, the system cache gets corrupted after an update or app installation. To keep it up-to-date, regular clearing of the cache partition is recommended. Here’s how it’s done:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

If refreshing the cache partition won’t work, you should then wipe the data of BadgeProvider app. This app is a critical component of Android that lets new notifications for apps to be displayed. Like the system cache, it too can get corrupted so deleting its data will force it to reverts its settings back to their defaults. Here’s how to do that:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to Apps. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Tap MORE icon at the upper right hand side.
  4. Tap Show system apps.
  5. Tap BadgeProvider app.
  6. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  7. Tap Clear Data button.

Problem 3: Galaxy Note 5 can’t bypass FRP using OTG cable

Hi. I have copied the file to my flash drive and inserted it into the otg cable and connected it to my phone but the files aren’t popping up. i tried it onto my other phone and it popped up but not on my Galaxy Note 5 that i’m trying to remove the Google account because i bought this one from a friend and she doesn’t have the original Google account. please help. Thank you. — Sara Garcia

Solution: Hi Sara. The old method of bypassing Factory Reset Protection by using an OTG device appears to have been blocked by Samsung at this time. This method was working when Factory Reset Protection (FRP) was still new but Samsung had apparently got wind of it and patched the bug that allowed it accordingly. If you want to gain access to the device right now, you have three options:

  1. enter the Google account credentials registered in the device,
  2. flash a stock firmware, or
  3. bring the device to Samsung so they can unlock it (you’ll need the purchase papers of the device)

The second option, flashing, basically means reinstalling the operating system. It’s a risky procedure and may cause irreparable software damage is not done properly. If it’s your first time to try it, be sure to do more research about the subject so you’ll be familiar on how to do it. Flashing requires a computer with the necessary software to do.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note 5 restarting over and over, won’t load to normal mode, other issues

Hello everyone! We bring you one more #GalaxyNote5 troubleshooting page to address some issues about this devices not being able to boot up, or remained powered on normally. We also cover the issue regarding Factory Reset Protection in this one so we hope you’ll find this an interesting post.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy Note 5 restarting over and over, won’t load to normal mode

Hi. Over the past several days my phone has been acting up, and now it is not working at all. My phone now continues to just restart over and over again, and I am unable to reach the home screen of my phone. About 4 days ago I was having this problem with SnapChat every once in a while, where the phone would randomly shut down and get into a loop of restarting. Eventually it would stop after about 5 minutes and I could use the phone again. However, today I turned it on at 85% to open up SnapChat, it turned off, got into its loop of restarting, but this time never got out. At first it would reach the home screen, last for a few seconds, then restart. But now it’s not even getting past the T-Mobile loading screen, sometimes not even past the first loading screen. There is no noticeable hardware damage, haven’t dropped it at all. There is potentially very minor water damaging from water accidentally spilling on it, but unlikely due to the low amount that has spilled on it.

I tried downloading firmware using your guide and Odin, but again no success. I tried a factory reset. Nothing seems to be working though. I do know that before all of this started happening, a ton of my apps were getting updated and an Android update seemed to have downloaded onto the phone. — Poet Larsen

Solution: Hi Poet. An issue like this can’t only be attributed to a software fault only. If reflashing and factory did not fix the problem, the most likely cause is deep within the hardware itself. It can be a bad battery, a power management IC malfunction, or any other unknown hardware error. Checking this is simple. Just boot the device to Recovery Mode or Odin Mode and see how it goes for at least 24 hours. Both of these modes run independently of Android, which means they don’t need to load Android at all. If the cause is due to an unknown Android-related glitch, the phone should stay in either Recovery or Download Mode and will not turn off on its own, unless the battery runs out of juice. On the contrary, if the problem is what we think it is, then the phone will reboot on its own regardless whether it’s in Recovery Mode, Download Mode, or Normal Mode. If the main reason is hardware malfunction, you should contact Samsung or any relevant party so the phone can be checked.

Some cases of boot failure can be fixed by reflashing the bootloader back to stock so before you send the phone in for repair, make sure that you try it. Below are the sample steps on how to reflash a bootloader. Exact steps may be slightly different so be sure to consult other guides on how to do it in your particular phone model.

  1. Look for the correct firmware for your phone model and download it. Make sure that you select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

Problem 2: Galaxy Note 5 screen flickers and shows colors when booting up

Phone has worked great since the day I got it. Today it flickered and turned colors. I finally was able to turn it off. I turned it back on and it began flickering. I searched the internet for solutions and did everything. When it comes on it goes through the logos and phone names etc. When it gets to the screen to set it (which looks completely different from anything I’ve seen), it asks me to press start. I did. The flickering starts again. I select wifi. after that I get system crash messages. It ask me if I want to wait or stop settings. I select either ( I have tried it all). it may take me to a black screen with bars, Time and WiFi signal, it may continually loop until it gets stuck on the LTE. I can’t remember updating it recently. It’s NEVER near water, hasn’t been dropped. All the sudden it’s just done. Please help. — Jae Dreher

Solution: Hi Jae. The problem may be caused by a third party app so the first troubleshooting step that we want you to do is to restart the phone to safe mode. Safe mode blocks third party apps (those that are not from Google, Samsung, or your carrier) from running. If your phone will work just fine after you’ve restarted it to safe mode, that’s a confirmation of our suspicion.

To restart to safe mode, follow these steps:

  1. Turn off the phone completely.
  2. Press and hold the Power key.
  3. Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  4. The phone will restart but keep the Vol Down button pressed.
  5. Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  6. You may now release the Volume Down button.
  7. Observe the phone and see it works normally.

If you think an app is causing a problem, you must do extra effort in identifying the cause. Remember, restarting to safe mode won’t tell you which app is problematic. You should uninstall apps individually and observe how the phone works after removing each one. This is the only way to determine where the problem comes from.

Problem 3: Galaxy Note 5 can’t boot to normal mode due to Factory Reset Protection

I purchased a new phone and gave my Note 5 to my granddaughter to use. It is no longer with a carrier and she used it with wifi only. Somehow she got a virus and had the blue screen which wouldn’t respond to any commands. I performed the factory reset and upon restart, l can’t go past the Google setup. I’ve put in the Google email address l created for her and put in the password but it just go back to put in the Google account info page. I did change her password on a PC because l didn’t remember it. Waited 72 hrs and still can’t get past the Google account setup. The phone is used just to keep her entertained, take pics, and play with free kids apps. I called Samsung and they need a proof of purchase documents. I purchased this phone with Verizon but now l am with a different carrier and Verizon doesn’t have the info. How can l get back into this phone? Ashley Paulson

Solution: Hi Ashley. The phone has been locked due to Factory Reset Protection (FRP) feature. FRP works by remembering the Google username and password added to the device before it was factory reset. If you’ve added more than one Google credentials, it would usually take the first one, so there’s a chance that the system is actually asking for your own Google username and password instead of that of your granddaughter’s. If you haven’t tried entering your Google account and password yet, make sure that you do.

Keep in mind that FRP may continue to lock the phone if it can’t authenticate the Google username and password with Google servers. This means that the phone must be connected to the internet before you enter the username and password. Be sure to set wifi up before adding the Google account details.

At this time, there’s no official way to unlock an FRP-locked device. Unless you can provide the correct Google account details, the phone will become unusable.

Android community is composed of both average and brilliant users and sometimes, workarounds abound for a particular issue. If you’ve already exhausted all official means to unlock the device, consider doing a Google search by looking for ways to bypass Factory Reset Protection.

Alternatively, you can try to flash the firmware via Odin Mode to re-install a stock firmware. Keep in mind that flashing is basically modifying core system files and thus, can lead to serious software problems if not done correctly. Be sure that you do extra research on how to do it properly in your device to avoid bricking the phone.

Problem 4: Galaxy Note 5 turns on briefly before turning off again

Hello. I have a Note 5, and have been able to rely on it for almost two years now. Today I was using it heavily for photos and social media while charging it with a power bank. The phone began to overheat but did not give the warning, only shut down. I removed the charging cord and left the power off for at least 30 minutes. Once cool I tried turning it on and it would only stay on for about 45 seconds at a time. I took it home and charged it fully with power off and then tried again with same result. I also held the power button plus volume down button for 10 seconds, same result. What can this mean ? It has not been dropped but did have one drop of club soda dripped onto the charging port end about 4 days ago, which was immediately absorbed onto a soft cloth. — Mickey4239

Solution: Hi Mickey4239. If you haven’t tried using a different USB cord and charger, make sure that you do so. The problem may only be with the charging cable and/or charger. If you’ve already tried this step, you’re out of luck. It means that the issue must be with the phone itself. And unless all the possible components can be tested, knowing where the problem lies is difficult. Since you did mention that the charging port was previously exposed to liquid, a technician must start his/her hardware troubleshooting there. Other possible reasons for this issue includes the battery, power management IC and the motherboard in general. Be sure to send the phone in to Samsung or to an independent service center near you.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note 5 keeps reconnecting due to bad operating system, other issues

Hello Android fans! Welcome to our latest #GalaxyNote5 troubleshooting article. Today we discuss some common issues that a lot of Note 5 users have encountered in the past and at present. Specifically, we are addressing operating system problems so hopefully, this material will serve as a good reference for those who may have some problems.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy Note 5 keeps disconnecting and reconnecting due to bad operating system

I have a weird problem. Recently I bought an unlocked Galaxy Note 5 from a retailer, Techcity Canada. The phone started to disconnect and reconnect to the charger. I went to the retailer. They informed me that the charging port is not covered by warranty. I bought a wireless charger. Still it kept on disconnecting. Later on it started to try to disconnect and reconnect even when it is not connected to anything or not even close to the wireless charger, in my pocket, on the side table. The sound of connecting and reconnecting wakes us up at the middle of night. I searched the Internet tried couple of suggestions, including yours. Finally, I figured out that the problem is not with the port, the operating system is modified which interferes with the charging and when the battery is low it triggers the issue. Fixing is going to cost me a significant amount. Normally, it does not connect to PC, but in download mode it connects and Smart Switch says “Unsupported Device.” — Manir

Solution: Hi Manir. Owning a pre-owned device can sometimes be a game of chance. If you’re lucky, it may work normally. For those who encounter problems, though, you can either attempt to resolve the issue or return the item.

If you are positive that the reason for the problem is due to an operating system issue and you want to see if you can fix the issue at your end, consider reflashing the bootloader first. If reflashing the bootloader won’t work, then try flashing a stock firmware.

For reference, below are the general steps on how to reflash a bootloader of a Samsung device. Exact steps may be slightly different so be sure to consult other guides for your phone model.

  1. Look for the correct firmware for your phone model and download it. Make sure that you select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

Flashing a firmware can be similar in large part to the steps above. Again, we suggest that you look for more accurate guides on how flash a firmware in your phone. The steps above are just for demonstration purposes only.

Problem 2: Galaxy Note 5 locked out due to Factory Reset Protection (FRP)

Hi Droid Guy. My son gave me his wife’s Note 5 (she upgraded to Note 8) and I did a master reset, not knowing about FRP. We don’t have the gmail address/password, so I bought an OTG cable to install the .apk that you suggest downloading.  However, the phone won’t launch the File Explorer when I plug in the OTG. I’ve tried two USB drives (both FAT32) without success. Not 100% sure about the Android version but he believes it shipped with Lollipop. Would you please point me to a link with another solution? Thanks. — John Jacobs

Solution: Hi John. Since Factory Reset Protection was released a couple of years back, there’s been a number of unofficial ways to work around it, one of which is by using an OTG cable or device. If this workaround no longer works, that means Samsung had already patched up the glitch which made it work before. At this time, the only unofficial method of defeating this security feature is by flashing. Some Youtube videos claim to still work though so kindly check them if you have the time. We haven’t tested any of them though so we can’t really recommend which particular video is still working right now.

Problem 3: Galaxy Note 5 won’t stay on unless connected to charger

Just today I started having issues with my Samsung Galaxy Note 5. Right now it will not turn on, light up, anything at all unless it is plugged in. If it’s plugged in, it will show that it’s charging, then if I try and turn it on it gets stuck in a loop of booting up and immediately turning back off, then booting back up again, over and over.

I’ve tried rebooting by pressing power for 20-30 seconds, holding power and down, and power down and home at the same time and nothing seems to have an effect. Is there a solution to this issue? — Victoria

Solution: Hi Victoria. An important missing component in your problem description is the history of your device. Not telling us the relevant possible reasons that may have led to your issue makes to simply guess what’s causing the problem. Based in our years of experience troubleshooting Android devices, the two most common causes for an issue like yours are physical damage (accidental drop or exposure to elements) and unofficial software modification/tampering. If your phone was dropped or got wet before it started to act the way it does right now, stop wasting your time looking for software solutions. Instead, you should focus your effort in seeing to it that the internal components are dried out properly, or damaged components replaced. Any hardware issue your phone may have can’t be fixed by doing some software procedures. If possible, send the phone in to Samsung so its hardware can be checked.

On the other hand, if you tried to tamper with the software by installing a root software or by flashing, you should have known that there’s a risk involved. No Android newbie will try rooting or flashing so you must be an average user who knows the risks of modifying software. Hence, we assume you’ll know your way out of this situation.

However, if the issue occurs out of a sudden and the phone has never physically impacted/damaged, nor was the software tampered with at all, then you may be able to fix the problem by attempting two basic software troubleshooting steps — battery recalibration and factory reset. If these two won’t fix the problem either, you must tap the help of a professional to examine the hardware for you.

For reference, here are the steps on how recalibrate the battery and do a factory reset.

How to calibrate Galaxy Note 5 battery

  1. Drain the battery completely. This means using your device until it powers down by its own and the battery level reads 0%.
  2. Charge the phone until it reaches 100%. Be sure to use original charging equipment for your iPhone and let it charge up completely. Do not unplug your device for at least two more hours and also don’t use it while charging.
  3. After the elapsed time, unplug your device.
  4. Perform a warm restart by holding the Power and Home buttons simultaneously until the Apple logo appears.
  5. Use your iPhone until it completely ran out of power again.
  6. Repeat steps 1-5.

How to factory reset a Galaxy Note 5

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option Yes — delete all user data and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Solutions for unresponsive Galaxy Note 5, how to bypass Factory Reset Protection

Today’s #GalaxyNote5 troubleshooting article answers two common issues: unresponsive Note 5 and how to fix an FRP-locked device. If you encounter any of these issues in your own Note 5, continue reading below.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem 1: Solutions for unresponsive Galaxy Note 5, won’t boot to normal mode

Hi. So, while using VR on my Samsung Note 5, it froze. I managed a re-start, and it shows the Galaxy Note screen, then the AT&T logo, then the bottom keys on either side of the home key light up and that’s it. If I press the power key to get it to show the front screen, only those bottom two buttons light up and nothing else. I can hold the power + vol down and it’ll cycle through the opening and end up at the same spot. I can connect it to my computer and have backed up the files through that. All the suggestions I see online tell me to turn it off before trying other things (like a factory restart), but I don’t know how to turn it off completely, only reboot it with power + vol down.  I’m now waiting for the battery to drain to try the factory reset again, but any ideas/suggestions would be most welcome. And sorry, I don’t know it’s current OS. Thank you! — Beth Wallan

Solution: Hi Beth. If you find yourself with an unresponsive Note 5, which was what happened initially, the very first thing that you’re supposed to do is to attempt to restart it normally. If it refuses to do so, then that’s the time that you want to do a soft reset.

Fix #1: Attempt a soft reset

Soft reset is a mechanism that’s common for phones with non-removable battery packs. It’s obviously very difficult to turn the phone off by removing the battery, a process that once was a no-brainer with older Samsung phones. In Samsung devices with non-removable batteries, the equivalent of a “battery pull” is by pressing and holding the Volume Down buttons for at least 10 seconds. You’re actually doing the right thing in waiting for the battery to just empty itself. In this case, this is the only way to turn the device off.

Fix #2: Boot the device to alternate modes

The other troubleshooting step that you can try in this situation is to booting the device to other modes. If you can manage to do that, there’s a chance you may be able to fix the problem by doing the follow up troubleshooting steps. Below are the two ways to boot your Note 5 to other software environments and the respective steps that you can do for each afterwards.

Boot in Recovery mode

  1. Turn off your Note 5. If you can’t power down your Note 5 normally, wait for it to empty its battery.
  2. Charge the phone for at least 30 minutes.
  3. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  4. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  5. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  6. You can either wipe the cache partition or do a full factory wipe when in this mode.

Boot in Download Mode

  1. Turn off your Note 5. If you can’t power down your Note 5 normally, wait for it to empty its battery.
  2. Charge the phone for at least 30 minutes.
  3. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  4. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  5. Wait until the Download screen appears.
  6. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  7. Use Google to look for a guide on how to do it.

Fix #3 [optional]: Flash the bootloader

In some cases, failure to load Android is often due to a corrupted bootloader. In order to fix the problem, you can try re-installing the bootloader by flashing the original or stock version. Flashing is a risky procedure though and can potentially lead to more serious problems if not done properly. If you haven’t tried it before, make sure that you do more research about it first. Flashing is generally easy but one misstep can brick the phone. If you plan on doing this step, you should find a good guide first. The procedure is very similar to flashing the firmware. Below are the general steps on how to flash a bootloader of a Samsung device. Exact steps may be a bit different for your particular phone model so make sure to see other guides as well for additional reference.

Before you proceed with flashing your device’s bootloader, make sure that you have a good computer that’s connected to the internet, and an Odin program (Samsung flashing tool). If everything is set, here are the steps:

  1. Look for the correct firmware for your phone model and download it. Make sure that you select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that. If you are following a good flashing guide, it should give you a link where to get the right firmware for your particular model.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

Fix #4: Contact Samsung or send the phone in

Most advanced Android users hate sending their phones in, especially if they know that a software glitch is to blame. Since we can’t tell you if you have a software problem or a hardware malfunction given the very limited history you gave us, you should let a professional check the device in person. We strongly recommend that you let Samsung do the job. Even if the phone is no longer covered by a warranty, it’s a good idea to let a Samsung technician handle the repair. If you don’t want to do that, then you can send the device to an independent service center.

Problem 2: How to unlock Factory Reset Protection in a Galaxy Note 5

My daughter put a password on our spare Note 5 that she’d use to play on that is no longer in service. She forgot it and so I ended up pushing the Volume, Power and Middle button to factory reset it. Well that backfires because now I can’t figure out what Google account we flipping used for this. I tried mine but it won’t let me in:expressionless: I just need to know if there is some kind of loop hole around to this. — Ktml1986

Solution: Hi Ktml1986. Starting with Android Lollipop (Androi 5.0 and up), Samsung began fortifying their devices with Factory Reset Protection (FRP) feature which locks the phone when an unauthorized factory reset is performed on it. This is meant to deter thieves from using the device after wiping it via factory reset. Factory Reset Protection is automatically activated when you sign in to your Google account.

Before FRP was introduced, anyone (especially bad elements) can easily use the phone again since all settings and data of the previous owner will be deleted, making the phone “new” again. With the FRP though, a stolen phone can no longer be used.

If you signed in to a Google Account in this Note 5 before giving it to your child, then you only have two ways to unlock the device:

  1. enter the Google Account credentials in your phone
  2. let Samsung unlock the device for you

Obviously, the first option must be your first choice in this matter. If you are positive about the Google username but can’t remember the password, you can first reset the password on the device by following the instructions in this link.

If you have multiple Google accounts and you can’t remember what account you used in said device, you can visit https://www.google.com/android/devicemanager. Just log in with your Google username and password and check the list of devices under that account. If you can’t see the Note 5 under that account, check the rest of your other Google accounts. Once you’ve identified the correct account, use the username and password for that same account to unlock your Note 5

If signing in to a Google account won’t help at all, bring your Note 5 to Samsung together with the proof of purchase so they can unlock it for you.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Samsung Galaxy Note 5 Does Not Turn Back On Unless Plugged In Issue & Other Related Problems

Welcome to another installment of our troubleshooting series where we aim to help our readers who own the #Samsung #Galaxy #Note5 fix the issues that they are experiencing with their phone. Today we will tackle the Galaxy Note 5 does not turn back on unless plugged in issue & other related problems. What happens in this case is that whenever the phone turns off it can’t be turned on unless it is plugged to its charger. Aside from this we will also tackle the other power related problems that have been sent our way.

If you own a Samsung Galaxy Note 4  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

Note 5 Does Not Turn Back On Unless Plugged In

Problem: Hello, I have had my phone for about 7 months now and ever since the first day I got it, it cannot go below about 30% battery without turning off. Once it turns itself off it cannot be turned back on until plugged in. This happens no matter what app is in use and even if the phone is in standby mode. I have tried wiping the cache as well as deleting apps that were installed before the first instance of it shutting down.  What can I do? Thanks!

Solution: If your phone turns off with 30% battery left then there’s a possibility that the problem could be caused by a faulty battery or power IC. Since the battery of this phone is non-user removable then you will need to have this checked at a service center. You should however check first if other factors, such as a software glitch, is causing the problem by doing the troubleshooting steps listed below.

  • Start the phone in Safe Mode. Does the problem occur in this mode? If it doesn’t then it’s possible that an app you downloaded is causing the problem. Find out what app this is and uninstall it.
  • Try wiping the cache partition of your phone from the recovery mode. Restart the phone after this then check if the issue still occurs.
  • Backup your phone data then do a factory reset.

If the above steps fail to fix the problem then you should bring your phone to a service center and have it checked. The battery or the power IC of the phone might need to be replaced.

Note 5 Screen Does Not Turn On

Problem: hi phone was working just fine- was sitting on my desk picked it up and cant get screen to come on – tried the 3 button reset but nothing – the blue light at the top is flashing and i know phone is charged- never dropped (in a case too) never in water…..how do i reset it? thanks

Solution: If the screen of your phone is unresponsive then it is best to simulate a battery pull to fix the problem. To do this you will need to press and hold both the power and volume down button for at least 10 seconds. Your phone should reboot after this.

If the issue still remains then try charging your phone for at least 20 minutes then do the same troubleshooting step again. If it fails then proceed with starting the phone in recovery mode. From there start with wiping the cache partition of the phone. If this doesn’t work then proceed with a factory reset. Take note that this will erase your phone data.

If your phone can’t access the recovery mode then it’s time to bring the device to a service center and have it checked.

Note 5 Completely Dead

Problem: My Note 5 completely dead this am.  Phone was On and plugged into charger as usual by midnight, and at 6am – totally dead.  Cannot turn it on, tried every combination of home key/power/volume up and down, nothing does anything to it.  Any ideas ?  Is this happening a lot to others ? I keep it updated any time there’s a new update to install.  Cannot remove a battery on this device.  

Related Problem: So I put my phone galaxy note 5 on charger last night woke up turned it on and it got stuck on at at&t icon, till it was dead, I’ve tried to charge but it won’t, I’ve tried different chargers

Related Problem: My phone would turn itself off then come back on. I tried to charge it back in. Then it turned off again by itself. Now It will not turn back on. I have tried every thing.

Solution: For this particular issue you will need to make sure that the battery was indeed charged when you left it charging overnight by following the troubleshooting steps listed below.

  • Clean the charging port of your phone using a can of compressed air. Make sure that any dirt or debris stuck in the port is removed.
  • Simulate a battery pull by pressing and holding down the power and volume down buttons for at least 10 seconds.
  • Charge the phone for at least 20 minutes using a different charging cord and charger. Make sure to check if the charging indicator is present.
  • Turn on your phone.

If the phone still remains unresponsive then you will need to bring this to a service center and have it checked.

Note 5 Screen Stays Black

Problem: I bought a used samsung note 5 and the screen stays black, I’ve tried all the troubleshooting to get it to turn on but nothing seems to work. I can’t do a factory reset because the screen does not come on and I can’t see anything. Is there something else that I can do to get the screen to work?

Solution: Try starting your phone in recovery mode. If the screen works in this mode then proceed with a factory reset. If the screen is still black even in recovery mode then it’s possible that the problem is is caused by a faulty display assembly or loose connection between the display assembly and the motherboard. I recommend that you have this checked at a service center.

Note 5 Charging Paused Battery Temperature Too Low Error

Problem: My daughter dropped her Samsung Galaxy Note 5 in the toilet. She quickly pulled it out. This happened on 2/8/17. Today 2/9/17 the phone started showing life. Now she’s trying to charge it, but it says charging paused, battery temperature too low. What can we do? Thank you for your time.

Solution: This error message usually occurs when the charging port has been damaged which in this case is probably due to contact with water. What you need to do first is to dry the device by placing it in a bag of rice for at least 48 hours. If after this time period the issue still remains then you should bring the phone to a service center and have it checked.

Note 5 Keeps On Freezing

Problem: Hello, My Samsung galaxy note 5 keeps on hanging/frozen almost all the time. I try the force restart but it still can’t solve the problem as as soon as the phone restart, it freezes again. Sp I have to keep on force restarting it and it never works. I don’t know what is the problem and it is only like 1 year old now. Please can you help on what to do or a place that can repair for me. Thanks

Solution:  Try starting the phone in Safe Mode. If the issue doesn’t occur when the phone is running in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.

If the issue occurs even in Safe Mode then I recommend that you backup your phone data then do a factory reset.

Note 5 Factory Reset Protection

Problem: I done the root download with odin3 was successful.  but now my phone i’m stuck at screen that says device has been reset please enter previous google info; which i don’t have.  what can i do to bypass this?

Solution: The best way to fix this issue is to enter the Google account information that was last used in the device before it was reset. If you don’t have access to this information then you can try using the various bypass tools ( which you can search over at Google) which are designed for this issue.

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