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Samsung Galaxy Note 5 can’t make / receive calls, other call related problems

To be able to make and receive phone calls are among the most common features a mobile phone has. In the case of your #Samsung Galaxy Note 5 (#Note5), these services must be executed without a hitch, however, we did receive a lot of complaints from our readers suggesting many owners are having difficulty making and receiving phone calls.

galaxy-note-5-phone-call-problems

So, in this post, I have addressed three of the most common call-related problems. If you own a Note 5 and are currently bugged by a problem or two, then continue reading as this post may be able to help. Go through the short list below to see if your problem is included. Just click on the link to jump to a specific issue.

If you have other problems, make sure you visit our Note 5 troubleshooting page as we’ve already answered hundreds of problems with this device. Find issues that are similar with yours and use the solutions we provided. If they don’t work or if you need further assistance, you may contact us by completing our Android issues questionnaire.

Galaxy Note 5 cannot make a phone call

Problem: It just started. My Samsung Galaxy Note 5 can no longer make a phone call. When I dial a number, the call won’t go through. I’ve already power-cycled the phone a million times but it’s still the same. Called tech support, they too don’t know what’s the problem is. So, if you guys can help me figure this out, that would be great! Thanks.

Troubleshooting:  Regardless of the brand and model of the phone, it must be connected to the provider’s cellular network to be able to receive all the services being offered. That being said, the first thing you must do is to make sure it is properly connected to the network and that it gets decent connection without any bars on your account. To make it easier for you, here’s the outline of what you need to do:

Step 1: Call your provider’s tech support

This is a very simple task to do and it’s probably the best way to determine if the problem is with your phone or network-related. The rep should be able to determine right away if there’s a problem with your area or if there’s a certain problem with the tower where you get service from. In which case, only your provider can help you determine the problem and provide a solution, however, if the problem is with your phone, they you should continue troubleshooting. So that you can easily remember things you must inquire about, here’s a short list:

  • Ask if there’s an ongoing outage in your area
  • Inquire if there’s a network problem like service interruption in your area
  • Ask if there’s a problem in the tower your phone is connected to
  • Ask if there’s a problem with your account. Account verification may be necessary.
  • Verify that your phone is properly provisioned and setup properly

Step 2: Perform Master Reset on your Note 5

After calling tech support and the rep told you everything looks good on their end, then don’t waste your time with other things. Instead, backup your data and files and then do the master reset. This will bring the phone back to its default settings:

  1. Remove your Google account and disengage the screen locks to make sure you won’t trip the Factory Reset Protection (FRP).
  2. Turn off your Samsung Galaxy Note 5.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

After the reset and the problem persists, bring the phone to the store and have it checked.

Calls to Galaxy Note 5 go straight to Voicemail

Problem: I can make outgoing phone calls but when my friends or family call me, their calls will be sent directly to Voicemail but on my end, I couldn’t hear the phone ring and there’s nothing on the Missed Calls log. I want to fix the problem I don’t know where to begin. I hope you can help, thank you!

Solution: This problem can happen if there are some corrupt caches and data on your phone. If it occurred shortly after an update, it might be the cache, so try to wipe the cache partition first.

  1. Turn off your Galaxy Note 5.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If the wiping of the cache partition won’t bring about good results, then reset your phone. Try the typical factory reset first and then the master reset if it fails but make sure you backup your files and data first as they’ll be deleted.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap the Settings icon.
  3. Under the ‘Personal’ section, find and tap Backup and reset.
  4. Tap Factory data reset.
  5. Touch Reset device to proceed with the reset.
  6. Depending on the security lock you used, enter the PIN or password.
  7. Tap Continue.
  8. Touch Delete all to confirm your action.

Should the problem continue after the reset, then call tech support. During my tenure as a tech support representative for one of the wireless companies in the U.S., I always get this kind of problem. We had a tool that could fix it in one click. Thus, if the problem isn’t fixed by doing the basic troubleshooting, let tech support fix it for you.

Galaxy Note 5 doesn’t have an option to view caller ID

Problem: There is not an option to change or view caller ID in “More Settings” on Note 5, although all the instructions I’ve followed have said that is where you can change it-Phone , Settings ,More Settings-no caller ID anything. However I have read numerous complaints of same nature from other Note 5 owners. If hiding caller ID is not an option on Note 5 you should remove the instructions you post to accomplish it.
Troubleshooting: Identifying callers is very important especially if your phone number is exclusive for business purposes only.  Waiting for a call from a friend or family as well, is one of the common reasons why “Caller Identification” has been included in phone features. In general, Caller ID lets your friends, family and business associates let you know that they are calling you and vice versa. But how will you enjoy this phone feature especially in your awesome Samsung Galaxy Note 5 if you can’t simply have it set up? There is nothing to worry because we are here to keep you at ease. Below are the things that you have to do to view or change caller ID feature.
Now, if ever this method will not work after you follow the steps below, we recommend that calling your network provider is the best option, other network providers won’t allow “hide caller ID”. Only your network provider can tell what the reason behind it.

  1. From your Home Screen, tap Apps.
  2. Go to Contacts.
  3. From the drop down list on Menu, tap Settings.
  4. Tap Call.
  5. Select More Settings.
  6. A pop up will appear. Tap Caller ID.
  7. From that, Caller ID options will be given.
  8. Tap on your preferred Caller ID setting.
  • Network Default – This uses your Network Default settings. This service is provided by your Network Operator.
  • Hide Number – This feature allows you to hide your number in outgoing calls.
  • Show Number – Feature that will show your number in outgoing calls. Note: If your Caller ID is not showing, you have to make sure that your SIM card is in the device. Caller ID feature is automatically disabled if the device cannot detect a SIM number.

We hope that after following the steps above, your problem on Caller ID feature will be solved because your safety away from nuisance callers are our concern.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix various Samsung Galaxy Note 5 SMS and MMS issues after Marshmallow

The problems I addressed in this post are a combination of #SMS issues and #MMS-related error and problems reported to us by #Samsung Galaxy Note 5 (#Note5) owners. While we may have already addressed similar issues before, we are find it necessary to answer the questions sent by our readers and besides, these issues occurred after the Marshmallow update.

Galaxy-Note-5-texting-problems

Read on to understand more about them and to learn how to deal with them in case you’ll encounter one in the future. Texting-related problems are often minor in nature but there are times when they cause a lot of trouble.

For those who have other issues with the Note 5, make sure you visit our troubleshooting page for we have already answered hundreds of problems since the release of this device. Odds are that we have already provided solutions to your problem and all you need to do is to find a similar issue and use the solution. Of course, you can always contact us if you need further assistance. Just fill up our Android issues questionnaire and hit submit, don’t worry, it’s free.

Galaxy Note 5 receives group texts as individual messages

Problem: My factory installed text messaging program will show me when i’m receiving a group text. I have no clue it’s a group text until I receive responses separately from those who were included. Is there a way to fix this? I’ve gone through and played with modifying/reverting settings but nothing works. Please help. Thanks.

Solution: There’s a setting that you need to turn on so that messages that are supposed to be group messages will be received as group conversations instead of individual text message. I don’t know what settings you turned off and on but the only way to fix this problem is by going to Settings > Applications > Messages > More settings > Multimedia messages > enable Group conversations.

Can the character counter in Messages app be removed?

Question: How do I get rid of the 160 character count on my phone? Before the software update I used to possibly be able to get rid of the character count & now it seems like I’m not able to get rid of it. I’ve tried & looked up everything I could possibly do & nothing works. I need to know how to get rid of it if it’s possible still.

Answer: No, you can’t remove the counter as it is important for users to know if their text messages will be sent as a 1-page text or more. I’m not sure why you want to get rid of the counter but if you were thinking that your messages are limited to just 160 characters, you’re wrong. You can go beyond that number and if you have mobile data enabled and the APN settings setup on your phone, your message will be automatically converted to MMS.

Voice input missing in Galaxy Note 5, how to get it back

Problem: I use Verizon’s messaging. I used to be able to talk into the phone and the phone would type out what I said into a text message. I can’t do that anymore. Now, when I talk into the phone, an audio text message is sent. How can I talk and get typed text back?

Problem 2: When texting or using my keyboard I no longer have the voice to text button  (microphone) button. Is there a way to get that back?

Solution: There’s a couple of things you have to do to get the voice input back. First, go to Apps > Settings > Language and input > make sure Google voice typing is enabled.

Second, when composing a text message, press and hold the gear icon and switch to microphone icon. To use the voice input function, tap the mic icon and being dictating your message.

Galaxy Note 5 can’t download MMS or picture messages

Problem: When someone sends me a picture through the phone’s messaging service. Its listed as No Subject, message Size: 32kb (example) and Expires 8:51 am July 2, I hit the box to download it and it says “Download of (No Subject) from (the number it came from) failed.” I have no clue on how to fix this.  Please help.

Solution: Enable mobile data on your device as it is required to be able to transmit MMS. If it’s already enabled, then the APN might not have been setup correctly. I don’t know what your service provider is but you need to call tech support and ask for the APN for your device. Ask the rep to walk you through in setting it up. Once you’ve setup the APN and enabled mobile data on your phone, this problem will be gone.

Galaxy Note 5 Messages app not displaying text messages

Problem: After I updated my phone to 6.0.1 my messages keep on saying refreshing. I can’t open and texts or I can’t send any texts.

Troubleshooting: It’s a minor problem with the app and many actually reported similar issues after the Android 6.0.1 Marshmallow update. The most effective solution to this issue is by clearing the cache and data of the Messages app.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap Messages.
  6. Tap Clear Cache.
  7. Tap Clear Data, then OK.

Just in case this procedure doesn’t fix the problem, you need to wipe off the system cache so that the new system will be forced to create new ones.

  1. Turn off your Galaxy Note 5.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Galaxy Note 5 not display contact information after the update

Problem: I have not downloaded any new apps but just recently upgraded to marshmallow per a notification that I needed to.  Now when I receive a group text, I can’t figure out a way to see who else is a part of the group conversation.  Everything is working fine but it will just say name #1, name #2, and 5 others but I can no longer tap there to see who the 5 others are.  I also can’t add any new people to the group like I used to be able to.

Troubleshooting: Try to reboot the phone first and if you can see on the screen that apps are being optimized, reboot the device for 3 or 4 times just to make sure all apps are well-optimize. If the problem remains after that, then follow the instructions above on how to wipe the cache partition.

After wiping the cache partition and the problem still remains, clear the cache and data of the Contacts app and then the Messages app.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap Contacts.
  6. Tap Clear Cache.
  7. Tap Clear Data, then OK.

Lastly, if all else fails, then backup your data and do the master reset.

  1. Remove your Google account and disengage the screen locks to make sure you won’t trip the Factory Reset Protection (FRP).
  2. Turn off your Samsung Galaxy Note 5.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Owner switched provided, MMS no longer works

Problem: My picture messaging has always worked great. I bought my phone out and switched to Cricket wireless. Now I can’t recieve or send picture messages. No matter what I do. I have reset the network, I have totally reset my phone. I’ve installed different messaging apps to try them to see if they will work but it still will not work. I have worked with cricket many times and the last time they suggested I contact samsung. I don’t know what else to do.

Answer: Installing different messaging apps won’t help but enabling mobile data will. I understand you already worked with Cricket reps and I’m sure they’ve already done one important thing on their part–provisioning. I don’t know if the mobile data is turned on or off in your phone but if it’s already enabled and you’re still having issues with MMS, then call tech support again and this time as the rep for the correct APN for your phone and ask for assistance in setting it up. If this fails as well, then it might be a issue with Cricket or you may need to call Samsung.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy Note 5 that’s not charging or turning on [Troubleshooting Guide & Potential Solutions]

  • Read and understand why your #Samsung Galaxy Note 5 (#Note5) suddenly refuses to charge without apparent reason and learn how to troubleshoot it in a bid to fix the problem.
  • Learn how to troubleshoot your phone that no longer turns on without apparent cause.

Once a high-end smartphone like the Samsung Galaxy Note 5 runs out of battery, there’s nothing much you can do about it but plug the charger in to replenish it. But what would you do if it didn’t respond when you connect the charging cable to it? Naturally, a device that ran out of battery and won’t charge could not turn itself on. That’s why it’s imperative you troubleshoot your phone so that it would charge normally.

In this post, I will tackle that not charging and not turning on issues with the Galaxy Note 5, which many early adopters may encounter sooner since the battery is the first to deteriorate. Some power related problems may occur to you if you’re one of the owners of this phablet, after all, it’s almost 2 years since the device was first made available to the public.

I will guide you through in troubleshooting your phone that might not be charging properly or won’t power on at all. But please note that the main purpose of this troubleshooting post is to know what the real problem is and what caused it. Once we’ve determined them, it would be easier to formulate a solution that may help you fix the problem and bring your phone to a working state.

Before anything else though, if you have problems with your phone, make sure you drop by our Note 5 troubleshooting page for we have already addressed a lot of problems with this phone. Odds are that there are already existing solutions and/or troubleshooting guides for your problem. So take time finding issues that are similar with yours and use the solutions we suggested. If they don’t work for you and you need further assistance, feel free to contact us by completing our Android issues questionnaire.

How to troubleshoot your Galaxy Note 5 that doesn’t charge

Problem: I hope you droid guys can help me because I really need your advise. I have a Galaxy Note 5. It’s been more than a year since I bought it and the battery doesn’t last as long as before so I’m actually depending on my handy charger so that when the battery gets drained, I can just plug it into the wall outlet and connect the cable to my phone. However, a few days ago I noticed it wasn’t charging anymore. I double-checked if I was using the original charger since there are a lot of other devices at home with similar chargers and I’m sure I did use the original charger. Why does my phone do this suddenly? What must I do to fix it? Thanks.

Troubleshooting: Power is very important for a smartphone like your Note 5 but if the device failed to charge when its battery ran out, it would become just another useless device on your table. When this happens, here’s what you need to do:

Step 1: Make sure it’s not just a system crash issue

This step is applicable regardless your device has already powered off or still has enough power. If caused by a system crash, the device may have just been frozen and won’t respond no matter what you do. While we are tempted to believe the firmware has nothing to do with charging, it’s not true. In fact, charging cannot be done if the firmware isn’t working properly. Since Note 5 doesn’t have a removable battery, all you can do is soft reset, which is the equivalent of the battery pull procedure. Press and hold the Volume Down button and the Power key together for 10 seconds and the phone should reboot or, at the very least, flickers. Regardless whether the phone reboots or just flickers, it should charge now, so plug the charger in.

Step 2: Connect your phone to a computer or laptop

Should your device refuse to charge even after doing the first step, it’s time you checked the charger and the cable. Connecting your phone to a computer will immediately tell you if it’s a charger problem or an issue with the cable.

If the phone charges with the computer or at least, acknowledges there’s current flowing through its circuits by displaying the charging icon (battery with a bolt through it), then the problem must be with the charger. It seems the charger no longer produces current required to charge the battery of your device.

On the other hand, if your computer doesn’t detect or recognize your phone even if it’s properly connected, then it’s possible that the problem is with the cable. However, make sure that the USB option is set to anything except “Charging” because it couldn’t be read if it only draws out electricity from your computer. But even so, it should display the usual charging icon if electricity is actually flowing through its circuits.

Of course, if you’ve verified that the problem is with the charger or the cable, the best thing to do is buy a new charger kit for your Note 5.

Step 3: Reboot your phone in Safe Mode and try charging again

In case your phone still has enough power but refuses to charge, it’s better that you restart it in safe mode and try charging while it’s in its diagnostic state. This way, you would be able to tell if the problem has something to do with the third-party apps or not.

  1. Turn off your Galaxy Note 5.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy Note5’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

Once your phone is in this state, plug in the charger to a wall outlet that, you know, is working and then connect your phone using the original USB cable to see if it charges while all third-party apps are temporarily disabled. If the device still refuses to charge, then the problem must have something to do with pre-installed apps or the firmware itself.

Should you suspect a third-party app is causing this problem, find that app and then uninstall it. Here’s how…

  1. From the Home screen, tap the Apps icon.
  2. Find and touch the Play Store app.
  3. Once inside the Play Store, you can search an app by category, or if you know the name of the app, just type it in the search field.
  4. Once you found the desired app, tap on it.
  5. Now touch the Install button, and then Accept.
  6. For paid apps, tap the price and follow on-screen instructions.
  7. Depending on the size of the app and the speed of your internet connection, it may take a few to several minutes for the app to be downloaded and installed.
  8. The installation will be automated and you will be notified once finished, then you can use the app.

Step 4: Try to start your phone in recovery mode and wipe the cache partition

There’s always a possibility that the problem is caused by some corrupt caches. Before going further into our troubleshooting, it’s imperative you rule this possibility out first. Well, that is if your phone is still powered on. Here’s how:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

If the problem persists after this, then we might be facing a serious firmware issue or hardware problem. If there’s still enough power left, move on to the next step, otherwise, send the phone in for repair.

Step 5: If there’s still power, perform Master Reset

This procedure will rule out the possibility that the problem is caused by a serious firmware issue. However, if there’s not enough power left, then you have no other option but to seek assistance from a technician.

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

I hope this helps.

How to troubleshoot your Galaxy Note 5 that doesn’t turn on anymore

Problem: I am very disappointed right now since I cannot sure my phone anymore. Yesterday I was still able to snap a few pictures with it, it was working fine. When I woke up this morning, however, the screen is blank and won’t turn on no matter how hard I pressed the power key. It won’t charge either. Can you help, please?

Troubleshooting: System crashes happen all the time and they often occur when you least expect them or if the phone is in idle mode. That is why owners who have encountered this issue often reported that they just woke up with their phone’s screen black and unresponsive. Such cases are minor and can easily be fixed but there are also cases that are more complex than others. With all that being said, here’s what you should do when this happens to you:

  1. Do the Forced Reboot procedure – this has to be the first thing you need to do to immediately rule out the possibility that the problem is caused by a mere system crash. Press and hold the Volume Down button and the Power key for 15 seconds. The device should reboot if this is just a minor system crash.  
  2. Attempt to boot it up in safe mode – this doesn’t fix the issue per se but will give you an overview as to what’s causing the problem. Follow the step above and if the phone successfully booted up in safe mode, then your third-party apps have something to do with it. You just have to find the apps that are causing the problem and then uninstall them.
  3. Attempt to boot your phone in recovery mode – we’re just trying to find out if the phone is still capable of turning on even without loading the firmware because if so, then you can rest assured that the hardware of your device is fine.
  4. Charge your phone – if the device responds, then it should turn on, otherwise, you have to seek assistance from a technician to get this figured out.

I hope this troubleshooting guide helps.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Methods to unlock, backup data and reset your Samsung Galaxy Note 5 with a broken and unresponsive screen

There are times when a slip of hand will result into a very frustrating scenario especially when your expensive smartphone is involved. We have received quite a lot of requests for assistance from our readers who own a #Samsung Galaxy Note 5 (#Note5) with a broken or unresponsive screen. So, I will tackle such problem in this post so that you would know what to do should you encounter similar issue in the future.

galaxy-note-5-backup-data-broken-screen

Read on to understand the problems I cited in this post and to learn how to fix them. Please note that while we suggest only safe procedures, things may happen during the process so please proceed at your own risk.

For those who have other issues with their devices, visit our Note 5 troubleshooting page for we have already addressed hundreds of problems with this phone. Find issues that are similar with yours and use the solutions and/or troubleshooting guides we suggested. If they don’t work or if you need further assistance, contact us by completing our Android issues questionnaire. Just give us all relevant information about the problem and we’ll do the rest.

Galaxy Note 5 screen broken, need screen replacement but need to reset phone

Problem: Hi! I have a Galaxy Note 5 and it fell about a week ago and the screen was cracked in all directions. I am quite convinced that the screen has to be replaced however, I just want to make sure all my data especially the pictures will be backed up before I let the technician replace the screen. I have a lot of important files I can’t afford to lose in this phone so I’m trying to find a way to access them even with the screen broken. Is it even possible?

Troubleshooting: Yes, it’s possible to backup some of your files or data even if you can’t see anything on the screen but it takes patience to do things repeatedly when your first attempt doesn’t go through. The only hindrance is the security lock you’re using. There are locks that can easily be unlocked but there are also those that you can’t without using the phone’s touch screen.

So, the first thing you have to do is try to unlock the screen of your Galaxy Note 5. Of course, make sure that it’s turned on first. You may try calling your phone number or send a message to your phone to see if it sounds off.

After verifying that your Note 5 is turned on, it’s time to attempt to unlock it. And you actually have two options–use Samsung’s Find My Mobile service or Google’s Android Device Manager.

Bypass Note 5 screen lock using Samsung’s Find My Mobile service

Your Galaxy Note 5 must be connected to the internet whether through Wi-Fi or mobile data in order to follow these steps:

  1. Log on to Samsung’s Find My Mobile service.
  2. Enter your credentials if you already have or create a new Samsung account and register your phone if possible.
  3. The most crucial step in this method is verification and once you can get past that, unlocking your device is easy.
  4. Assuming you’ve successfully logged into your Samsung account, find the ‘Unlock my screen’ on left sidebar.
  5. Click “Unlock” to get past the lock screen.
  6. You’ll then receive a prompt telling you your phone’s screen is already unlocked.
  7. Now set your new password.

Bypass Note 5 lock screen using Android Device Manager

All Android devices have a built in service that may allow users to bypass locks in the event that they forgot theirs. Here’s how…

  1. Log on to Google’s Android Device Manager service through your computer.
  2. Just like Find My Mobile, verification is crucial to this process. So, using your Google account username and password, log in to ADM.
  3. Once successful, you can immediately see a list of Android devices so select the one you want to unlock.
  4. Inside ADM’s interface, select “Lock.”
  5. In the next screen, enter a temporary password and click Lock again.
  6. If successful, you should see buttons Ring, Lock and Erase.
  7. On your phone, you will be prompted to enter the temporary password you just created. If entered correctly, you can unlock your device.

Once you’ve unlocked your phone, you can connect it to a computer and use Smart Switch to extract contents. After you’ve successfully extracted the files and data you need, reset your phone to protect your privacy:

  1. Remove your Google account and disengage the screen locks to make sure you won’t trip the Factory Reset Protection (FRP).
  2. Turn off your Samsung Galaxy Note 5.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

If, however, you can’t unlock your device then you need help from someone who might know some tricks for the purpose of recovering important data.

RELEVANT POST: Ways to regain access to your Samsung Galaxy S7 Edge if you’re locked out

Backing up Note 5 data with smashed screen and restore them on Note 3

Problem: Hi, I have a Note 5 with a smashed screen and non functional one at that. I would like to know how can I back up my data including apps and there data and then restore on my old note 3. I am very confused by all the options online and yet to find a solution. Thanks for your time, Sabrina.
Troubleshooting: Having a Samsung Galaxy Note 5 is an advantage especially when it comes to its specs. To enjoy the device more, most of the users installed apps. But in some instances, users encountered accidents that resulted to have their device’s screen smashed or cracked. Since users already have these apps for quite sometime so we will be helping you in providing some troubleshooting steps to have your data including apps and their data backed up and restored to another Samsung unit.
Since your screen is not responsive then following this method will help you.  Though, this is not guaranteed but most owners with similar problem to what you are in right now have find this methods useful and had their problem resolved. Hopefully, your issue is the same with them and we can help you resolve it. Below are the steps how to do it.
How to Backup App Data to PC
Step 1: Preparation prior to running the program

  • Make sure that your Android phone is having the certain amount of battery to complete the process.
  • Check if the USB cable is working or not.

Step 2: Enable USB debugging

  • Run the Program.
  • Choose Feature of Android Data Backup and Restore.
  • For first time connecting the device to a computer, tick Allow on your phone. Prior to connecting the device to the program, make sure to enable USB debugging first. Note: If USB debugging is already enabled on the device, you may skip the process.
  • A window will appear. Click Backup to start the backup process.

Step 3: Select File Types to Backup

  • Tick Application data from the interface below to back up your app data.
  • Click and choose types of app.
  • After choosing, click OK.
  • Tap the Backup button to begin the copy process.
  • Once backup process is complete. You may now check the backup files in detail by clicking
  • View the Backup.

RELEVANT POST: How to retrieve data from a Samsung Galaxy S6 Edge with a cracked / broken screen, plus other screen related problems

How to Restore App Data

Once you have successfully backed up your Android device, you can always restore them as you needed. From that, worrying would never be the option about losing data.
Step 1: Connect Android Handset and View Backup History

  • Connect your phone that you want to restore app data.
  • Tick Restore to begin.
  • Click View to preview the backup files.
  • Choose one file you want to get the data back and start.

Step 2: Preview and Recover App Data

  • Click Restore button and you can extract your data to your Android handset for few seconds.

Note: When restoring data from a backup, any new information in app that has been added to the device will be overwritten. If you want to confirm to continue, click Yes.
CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy Note 5 that’s not charging & other power related issues

The recent #Marshmallow update for the Samsung Galaxy Note 5 (#Note5) seems to have brought not just #firmware and system related issues but also charging and power problems. Among the most common ones are slow and not charging issues followed with quick draining problems.

Galaxy-Note-5-charging-power-issues

I addressed several power related issues in this post so if you’ve contacted us about a related problem, browse through the issues I cited as I may have included yours. I also provided step-by-step instructions on what to do if you encounter one of the issues.

For those who have other concerns, visit our troubleshooting page and find issues that are similar or related to yours and use the solutions we provided. You may also contact us by completing our Android problems questionnaire in case you need further assistance.

Before going any further, for those who think they bricked their phone after updating to Marshmallow, try to read the following solution shared by one of our readers as it can help you:

On your web page Android Marshmallow update bricks a Galaxy Note 5, other issues, you describe problem #3. I had this problem and found the following solution: allow GearVR to finish installing & go through its restarts. Then, allow Occulus to install – but don’t set up an account.

Then, go ahead and disable/Uninstall as many of them (Gear VR installs about 5 to 8 and Occulus installs lime 3) as your phone will allow. Clear the cache & data for the others.

Then reboot.

My phone was doing the exact problem described to where I couldn’t charge at all and couldn’t carry out hardly any functions because it would say it was charging & do the blue half circle up the screen from the charging port almost non-stop.. Then, after the above solution about a month ago, no more problem with it at all! — Rob

Galaxy Note 5 charging & power issues

Q: “Phone died and I plugged it into the charger as usual. That same day it did a system update. Phone’s percent stays at 0% and will not get past the Samsung logo before its in a loop. I’ve tried holding all the button combinations but the only one that gets a response is the down volume, power button and home button simultaneously while connected to the charger but hitting down to reset doesn’t work and I’m afraid to hit up for the custom os because it says it could cause issues with the phone.

A: It is important that you can make the phone charge again because if not, you can’t proceed with your troubleshooting to fix other problems. Basing on your description, this is what you’re going to do:

  1. Turn off the phone completely.
  2. While powered off, plug it in and leave it that way for at least 20 minutes.
  3. Attempt to turn the phone on using the usual method.
  4. If it doesn’t respond, press and hold the Volume Down and Power keys together for 10 to 20 seconds.
  5. The device may reboot successfully but if it doesn’t, then continue charging it.

This charging issue might be caused by a glitch in the firmware or the new system since your device updated recently. So, if it continues to occur, I suggest you try to wipe the cache partition to delete the system cache:

  1. Turn off your Galaxy Note 5.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

I hope this helps.

Q: “I just received my phone approximately early of December 2015. I’m using (adaptive fast charging) the original cable charger of Note 5 and it was fine for few months which will indicate my phone by using (fast charging) when I charge my phone. But recently, I have this problem where the battery indicator says it is charging by using (cable charger). It also take time to charge my phone from the usual time frame of charging.

A: At least your phone charges so this problem should be minor. Reading between the lines, I believe you want your phone to fast-charge again like before, right? There are various factors that may hinder a phone like the Note 5 from fast-charging and the most common of them are as follows:

  • Too many apps running in the background and draining the battery faster than the phone can charge.
  • The device is heating up when plugged in to charge. As a pre-caution, the Note 5 is programmed not to fast-charge when it’s heating up to avoid overheating as the charging process itself causes the device to heat up at a certain degree.
  • The screen is on when charging.

Based on these things, here’s what I think you need to do to troubleshoot the problem and make your device fast-charge again:

  1. Turn off your phone and plug it in to charge. Verify if it’s charging fast or at a normal pace.
  2. If it doesn’t fast-charge even when OEM charger and cable are used, you should visit a technician right away to have it checked.

Why should you visit a technician right away? Because it might be a hardware problem we can only do so much about it. Buying a new charger is impractical at this point as we don’t know for sure if it’s the problem. Also, we can’t just remove the battery of the phone and use a different one to see if that fixes the problem.

On the other hand, if your phone is fast-charging while turned off, try these steps:

  1. Boot your device in safe mode and plug it in to see if it charges fast. It will give you an insight if your third-party or downloaded apps are causing the problem. Booting the device in safe mode will temporarily disable all third-party apps, so if the problem is caused by them, your Note 5 should fast-charge while in that state.
  2. If the phone fast charge while turned off but charges slow when powered on, then it’s time you did the master reset to bring the phone back to its default settings but make sure you back up all your data before doing so.

How to boot Note 5 in safe mode

  1. Turn off your Galaxy S6.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

How to do Master Reset on Note 5

  1. Turn off your Samsung Galaxy Note 5.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Q: “The phone was on the charger overnight. When I woke up the phone only shows the “Samsung Galaxy Note 5 Powered by Android” screen. It only shows this when I push one of the buttons on the phone. I tried doing a Master Reset following the directions on this site but nothing is happening. I can’t shut it off nor will it finishing booting up. The only thing it will do is show the “Samsung Galaxy Note 5 Powered by Android” screen.

A: I think this is just a typical system crash issue that occurs every now and then to powerful smartphones like the Note 5. Luckily, it’s easy to fix it. All you got to do is press and hold the Volume Down button and the Power key together for 10 to 20 seconds. The phone should reboot after that.

Q: “Hi!  For some unknown reason my Note 5 will not turn on…when I do it just comes on then turns right back off. I have tried erasing the cache starting it in safe mode all of that but still nothing. Someone told me it may be the battery, but it just doesn’t act like a battery issue to me. Please Help Me! Thank You!

A: If the phone didn’t suffer from any physical or liquid damage and if this problem started out of nowhere without apparent reason at all, then it might be just the Power key being stuck. That may be the reason why the phone can’t boot up successfully, instead, it turns off after a few seconds.

  1. Try to press the Power key multiple times to see if you can fix it with that.
  2. If you’re using third-party cases or covers, try to remove them just to rule out the possibility that it’s an accessory problem.
  3. If the problem persists, I suggest you go to a technician and have it checked.

Q: “My phone is not charging properly. I have my fast charger and cord connected to the wall,  and it will not charge fully, and will not hold a charge. I have tried to troubleshoot this, and can not find anything to help.

A: I understand you already tried to troubleshoot your problem to no avail but based on your description, it seems to me like this is just a minor issue with apps or the firmware. Try to do these things if you haven’t already…

  1. Boot your phone in safe mode and see if it charges properly in that state and if so, your third-party apps may have something to do with the problem.
  2. Try to turn off your phone and see if it charges fine when all components are powered down. If it charges properly when turned off, then you have the firmware and your apps to be the suspect.

Doing the master reset may solve the problem.

Q: “One night I was charging my phone and the next day it wouldn’t charge and so I took it into geek squad and they fixed it but later that night it wouldn’t charge again and I think it has to do with the marshmallow update because it was fine until late I updated it.

A: Well, it could be because of the update or it might be an issue with the charger. When you had it checked, did the tech use the charger you’re using? If so, then it might just the firmware. In this case, the best thing you need to do first is to delete the system cache and if that doesn’t fix the problem, then do the master reset.

Q: “Hi My phone did an update and now it keeps restarting every 5 seconds it just does not stop. I rebooted it and its still doing the same thing? I can’t even save any data or files because it keeps turning on and off? Please help as I’ve got a lot of important information on it?

Please get back to me asap. Thanks, Ana.

A: Hey Ana. Just like one of the problems above, it might be a stuck Power key. Try pressing it multiple times to see if that could fix it, if not, then you really have to see a technician about it.

Q: “When I bought this unit 3 weeks ago, when the unit is put on power the samsung start up logo appears in colors with music, that usual sparkling colours and oval ring and so on and so forth. This feature is absent now. There is only the white Samsung without the oval colour ring or colurs or music or sound, JUST white Samsung as it comes on, and boots in white. Also the swipe down status bar is in white color with blue icons where as in the beginning it was sort of greenish. Should I take it to Samsung service center? I tried to reset to factory settings but this start up color feature was not restored.

A: I know for a fact that with the Note 3 you just have to dial *#8800# and the default boot logo will be restored. I’m not sure what’s the code for the Note 5. I think you should call Samsung tech support about it and ask for the code or they may know other ways to restore the default startup logo.

Q: “I just got a phone as a gift Samsung Galaxy Note 5 and my battery runs out really fast and if I put my phone on power save, then my Whatsapp calls don’t work anymore. can I call from Skype? The other thing is I can’t play my Whatsapp voice notes on my phone. I can only hear them on Whatsapp. If I try hearing them without opening my Whatsapp, it doesn’t play. Could you please help me out?

A: When seeking assistance about quick battery draining issue, you should give an estimate on how fast your phone drains its entire battery so we can compare with the normal discharge time.  Besides, the pace depends on your phone habits, the apps you use, the level of brightness you set your screen at, etc. We cannot just assume things because in the first place, we don’t know how your phone is set up and secondly, we base all our troubleshooting on information we receive from our readers. In this case, we really can’t provide you a solution to the draining issue unless you contact us again and provide us more information.

About your Whatsapp voice notes, if I’m not mistaken, they’re in .m4a format, which is readable by any music app in the Play Store including the native one that’s already in your phone. However, if the music app can’t recognize it, then download a converter app and convert it to .mp3 file format. If you think this procedure is a hassle on your part, then just use Whatsapp in playing voice notes. After all, that’s the way it should be.

And yeah, you can call somebody through Skype provided you have an active and stable internet connection.

Q: “My phone kept restarting every 2 minutes which I was sure was due to viruses from internet pop ups etc. so my friend reset my phone and all the data erased. Now the screen is just showing the initial ‘SAMSUNG GALAXY NOTE 5…powered by android’ i.e the initial screen that the phone shows when switched on, and its not moving past that screen. It’s been 24 hours thus. Should I wait more or give it for repair?

A: All you need to do to make your phone again is to wipe the cache partition. Follow the instructions in the first problem above.

Q: “In the last five days or so, my battery has been draining very quickly.  I cannot make it through the day without recharging.  I usually charge it off at night and I try to keep my apps closed when not using them.  Today, it was below 9% before 1:30 and I unplugged it 5:30 this morning.  My phone is only about a year old.

A: It’s more difficult to determine the cause of the problem than to fix the problem itself. All you need to do is observe your phone and this is what I suggest you do:

  1. Boot your phone in safe mode.
  2. Continue using the phone while all third-party apps are temporarily disabled. If it discharges quickly, then it must be a firmware issue.
  3. For firmware issues, you can try wiping the cache partition and do the master reset.
  4. If all else fails, you must have it checked by a technician.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy Note 5 can no longer detect SIM card, other SIM card issues

We seem to be receiving some #SIM card related issues with the #Samsung Galaxy Note 5 (#Note5) so we looked into them but so far, nothing is alarming. SIM cards get damaged from time to time and the good thing about this unfortunate incident is that you can always ask your provider for another SIM card that bears the same number. But the thing is you need to isolate the problem to know if it’s an issue with the SIM card itself or the phone.

galaxy-note-5-sim-card-problem

In this post, there are two issues I tackled. The first one is about a unit that can no longer detect the SIM card it used to detect before while the second one is about a Note 5 that can’t recognize other SIM cards. Read on to understand more about these problems and learn how to troubleshoot your device.

If you have other issues with your device, make sure you drop by our troubleshooting page for we have already addressed hundreds of problems with the Note 5. Find issues that are similar with yours and use our solutions or troubleshooting guides. If they don’t work or if you need further assistance, contact us by completing our Android issues questionnaire.

Galaxy Note 5 can no longer detect SIM card

Problem: I have a Galaxy Note 5. Everything else is working except text and phone calls because my phone can no longer detect the SIM card. Already tried rebooting it many times but no avail. Can you help me please?

Troubleshooting: It seems that it’s a SIM card problem, although there’s also a possibility that it’s a phone problem. To isolate the problem, here’s what you need to do:

Step 1: Clean the SIM card connector

Pull the SIM card tray out and then remove the SIM card. Use a dry clean cloth to wipe its connectors. Make sure there’s no corrosion and after that, insert the SIM card back and then try to turn the phone on.
If the problem is still there, then try to insert a different SIM which you know is working or just rule out the possibility that it’s just a firmware issue. Reset your phone.

  1. Remove your Google account and disengage the screen locks to make sure you won’t trip the Factory Reset Protection (FRP).
  2. Turn off your Samsung Galaxy Note 5.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Seek assistance from your provider if the problem persists after this.

Galaxy Note 5 cannot recognize other SIM cards

Problem: I have a note 5. I need to buy a phone in which I can swap sim cards because I travel abroad very often. Eg. When I tried using lyca and lebara in UK and Europe my phone did not detect the sim. The same sim cards worked perfectly well in my note 3 neo. Please help. I sent my phone to samsung service center several times but they could not sort things out for me. Please help. I need a phone which will support swapping sim cards.
Troubleshooting: Hi! Traveling abroad using your preferred sim card is a lot more convenient than buying a new phone. By using your preferred sim card, all your contacts will be tracked and it will be easy for you to keep in touch. While acquiring a new phone could be more a hassle since you need to consider its functions, like messaging, high-end specs, an amazing display and yes a very good camera that you can only have by choosing Samsung Galaxy Note 5.
Still, we need to consider a very important detail: It comes with a carrier lock. But what is a carrier lock? Samsung Galaxy Note 5 is an expensive smartphone. This is the reason why carriers subsidize the purchase price in exchange for, on average, a two year contract. But nothing to worry, this issue can be solved in three ways: Unlocking your Samsung Galaxy Note 5 by Code, Rooting, Asking your current carrier for the code.  
Unlocking Samsung Galaxy Note 5 by Code
Unlocking your Samsung Galaxy Note 5 by using code is the cheap, safe and everyone can do it, as no technical knowledge required. To obtain a code here’s how to do it:

  1. You need to find an online provider.
  2. Place an order. Just go to the order page and provide details.
  3. A valid email address – this is where the code will be sent to you.
  4. The name and the country of the carrier you originally got your phone from.
  5. The phone’s IMEI – this is a 15-digit number which can be found by dialing *#06#
  6. After placing the order with the chosen time frame, an email with the unlock code will be sent to you.
  7. Insert another SIM card in your Samsung Galaxy Note 5 from a different network provider and the phone will display a message “SIM Network PIN”.
  8. Type the code you just received.
  9. Tap Unlock Now. From that, the phone will now display “Unlock Successful” and you now have all the freedom to use your Samsung Galaxy Note 5 with any carrier around the globe.

Rooting your Galaxy Note 5
This is another way to unlock your phone. Basically it works on some users but it is very risky, since it can cause damage to your phone. It also needs a proper documentation and should be done by a professional. As well as not recommended by the majority of smartphone users.
Asking your current carrier for the code
Some carriers will give you the code while others won’t. You can only acquire this code by giving phone calls to them. Hence, a big fee for the unlock code should be expected.
Bearing this in mind and following these ways will let you freely use your Samsung Galaxy Note 5 with any sim card that you wished. On the other hand, it will also let you stay away from the idea of buying a new phone.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Troubleshoot Samsung Galaxy Note 5 not charging & slow charging issues

Samsung Galaxy Note 5 (#GalaxyNote5 #Note5) slow and not charging issues are often blamed on faulty hardware and/or accessories. We really can’t blame owners to immediately think their chargers are broken when the phone stopped charging. In fact, we technicians often recommend to check the accessories first before trying to troubleshoot the phone.

Galaxy-Note-5-slow-charging-problems

Based on complaints filed by our readers, there’s one thing that’s often left out when it comes to charging issues–the firmware. It plays a great role in charging the phone because without it, the device won’t let the current pass through. It is also responsible in displaying the correct battery percentage as well as how much time is left before the battery is fully-charged.

In this post, I will guide you on how to troubleshooting not charging and slow charging on your Note 5. It’s purpose is for you to know what the problem really is and once you have sufficient information, you can then develop a procedure on how to fix it. However, you should know that there’s no guarantee  you can fix the issue on your own. There are always issues that need the expertise of technicians especially hardware-related issues. But even so, your efforts won’t be wasted as you would be able to explain in details what the issue is to the technician.

Before going further, if you have other concerns, make sure you visit our troubleshooting page. We listed every problem we addressed so try to find issues that are relevant or somewhat similar to what you have and use the solutions we provided. If they don’t work or if you need further assistance, then fill up this form and hit submit to contact us.

Problems

Just to give you an idea how these problems occur, here’s a couple of complaints sent by our readers who were seeking for assistance:

Hello droid guy! I really hope you can help me with my problem. I have the Galaxy Note 5 I purchased in November last  year. Since I bought it everything was working until as of late when I noticed the device won’t charge at all. That’s right, when I plug it in, it just wouldn’t charge. When I come home from work, I immediately put the phone on charge even if it usually has about 30 to 40% battery left. It has become my habit just to make sure that when I wake up in the morning, the phone is ready for the entire day of use. One day, I woke up seeing it having only 27% battery so I knew it didn’t charge. When I plugged it again it did charge again but yesterday it refused to charge and today it only has 21% battery left and it’s still not charging. What should I do?

My Note 5 is just a few months old and just a few days ago it received an update. I of course downloaded it but after that, it started to charge very slow. Before the update, the battery will be charged in about a couple of hours if it’s fast charging about an hour or less depending on how much battery is left. Now, it will take more than 3 hours to reach 60% and even if I left it for hours it didn’t finish charging. What’s happening to my phone?  Is there anything I can do to fix this?

Possible Causes

Based on reports and testimonies of owners who encountered this kind of problem, here are its possible causes:

  • Damaged power adapter
  • Broken USB cable
  • Loose USB / utility port
  • Corrupt caches & data due to firmware update
  • Too many apps running in the background
  • Serious hardware issue due to liquid or physical damage

 Step-by-step Troubleshooting

In this kind of problem, since we don’t know what the culprit is, it’s better to rule out one possibility after another. We, however, need to begin with possibilities that can easily be ruled out without much of a hassle and while we encourage you to troubleshoot, remember that it’s the technician’s job to fix more serious issues. So, all we need to do is find out what the problem is and see if we can fix it, if we can’t, then send the phone in for repair.

Step 1: Try charging the phone while it’s powered off

This procedure is applicable to both not charging and slow charging issues. It will also give you an idea if it’s a firmware issue or a hardware problem.

If the phone charges fine when turned off, then it’s most likely a firmware issue but it’s also possible that there are just too many apps running in the background. In this case though, you don’t have to worry so much as the problem can always be fixed.

On the other hand, if the device won’t charge even if it’s turned off, there’s a chance it’s a hardware problem but it doesn’t mean you won’t troubleshoot further. Who knows, it might just be a system crash issue. That’s right, if the firmware crashes, the device won’t be able to charge.

READ: Galaxy Note 5 not charging properly, other battery power issues

Step 2: Do the Forced Reboot procedure regardless of the outcome of the first step

Either the phone charges or not when powered off, it’s recommended you do the forced reboot procedure. It’s the equivalent of the battery disconnect for Galaxy models with removable batteries.

If the phone was charging slow even if turned off, there’s a chance that it’s just a firmware issue and while the normal reboot can often fix it, the Forced Reboot refreshes everything.

In the not charging case, as I mentioned in the first step, there’s a chance the firmware just crashed and since it plays a big role in the charging process, the hardware can’t let the current pass through when the firmware isn’t responding. To fix this issue, the forced reboot is necessary and here’s how you do it…

Press and hold the Volume Down and the Power keys together for 10 to 15 seconds. If it were just a minor firmware and/or hardware issue, the device should reboot naturally after doing so.

RELATED POST: Samsung Galaxy Note 5 charging issues and power problems after Android 6 Marshmallow update

Step 3: Inspect the power adapter and try a different one if necessary

It’s logical enough to assume that the charger is the culprit when your Note 5 isn’t charging. So, after doing the first two steps, it’s time you paid attention to it.

The first thing you have to do is physically inspect it. Look into its port to see if there’s a pin that’s bent or misaligned. You can always use a toothpick to straighten out misaligned pins. If it looks fine, try to smell for some remnants of burnt electronic components. You can tell immediately if something burnt from the inside.

Assuming the power adapter doesn’t manifest any sort of problems, then it might just have been busted and since you can’t test it out, all you need to do is borrow or buy a new power adapter. If the phone charges with the new one, then it’s confirmed that the original one is damaged.

You may also try to check the USB cable if it’s broken and check both ends if some of the pins are bent. You can separately buy a cord or buy the entire charging set.

READ ALSO: Galaxy Note 5 battery percentage changes randomly, other power charging issues

Step 4: Try booting in safe mode to see if the phone charges fine

After physically inspecting both the power adapter and the USB cable and you haven’t found anything unusual, it’s time you went after third-party apps and services that are running in the background.

Boot your Galaxy Note 5 in safe mode to disable all of them temporarily. This procedure is very much effective if your phone drains its battery rather than charges when plugged in and slow charging issues. Follow these steps to boot in safe mode:

  1. Turn off your Galaxy S6.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

If your Note 5 charges fine in safe mode, then the problem has something to do with third-party apps. Perhaps, there are just too many of them running in the background or some of them may have gone rogue and keep crashing. This is very much possible if you just got the firmware updated. Proceed to the next step to fix it.

RELATED POST: Galaxy Note 5 not charging and won’t power on

Step 5: Try wiping the system cache and then do the master reset

For firmware-related charging issues, it’s always advisable to delete the system cache first. Corrupt caches may affect the hardware as well and may hinder charging. There have been so many reports that wiping the cache partition fixed power and charging-related issues. Therefore, it’s worth doing it and here’s how…

  1. Turn off your Galaxy Note 5.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Lastly, if the problem remained after deleting the system cache, then you have no other option but to perform the master reset. I understand the hassle of backing up your files but you have no other choice at this point. The reset will rule out the possibility that it’s a firmware issue, so here’s what you need to do…

  1. Remove your Google account and disengage the screen locks to make sure you won’t trip the Factory Reset Protection (FRP).
  2. Turn off your Samsung Galaxy Note 5.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

READ: How to bypass Factory Reset Protection (FRP) on Samsung Galaxy Note 5 [Step-by-step Guide]

Step 6: Seek help from a technician

If you’ve done everything in this post and the problem remained, then it’s time you sent the device for repair. At least now, you know the problem is on the hardware and you can explain everything you did to the technician. Don’t worry though, slow charging issues are often minor ones and they can easily be fixed and as long as the device didn’t incur liquid and physical damages, you can have it fixed under warranty.

I hope that this post can help you.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Phone Not Charging Troubleshooting

How to fix your Samsung Galaxy Note 5 that is charging slow and doesn’t charge at all [Troubleshooting Guide]

Charging issues seem to be very common with the #Samsung Galaxy Note 5 (#Note5). We already received hundreds, if not thousands, of problems from the owners of this device and many of them are problems that suggest the phone has difficulty charging its battery.

galaxy-note-5-wireless-charging

There are a couple of problems I addressed in this post and the first one is a slow charging issue. It happens every now and then that the device takes too long to fully charge its battery and it could be due to some factors and we need to rule out each possibility that we can think of. The second one is a not charging issue, which may also happen to any Note 5 user. Between these two, the latter is more serious.

We will be walking you through in troubleshooting any of these problems should one happen to you in the future. If you have other issues, however, don’t hesitate to visit the troubleshooting page we set up for the Note 5. It contains all links to troubleshooting posts we’ve published on our site. Find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance, then feel free to contact us by filling up our Android issues questionnaire.

Galaxy Note 5 is charging very slowly

Problem: I have a Galaxy Note 5 that has been given to me by a friend. It’s been with me for 4 months already and so far, there’s only one thing that’s bothering me right now–the phone doesn’t charge as fast as it was before. It would only take a couple of hours to fully charge before but now, even if I left it plugged in for 5 hours, the battery didn’t go through beyond 84%. I don’t know if it’s just a problem with the operating system or if it’s an issue with the hardware already. Can you help me?

Troubleshooting:

There are a lot of possibilities we have to consider to determine what the problem with your phone really is or what caused it. In this case wherein the device is charging slowly, we have to look at every possibility. That being said, here are some steps you need to do to troubleshoot your device with a charging problem:

Step 1: Run your Note 5 in Safe Mode and try to charge it

The purpose is to know if the device charges fine while all third-party apps are temporarily disabled because if so, then it’s easier to fix this problem. So, follow these steps to reboot your device in safe mode first:

  1. Press and hold the Power key.
  2. When ‘Samsung Galaxy S6’ appears, immediately release the Power key and then press and hold the Volume Down button.
  3. Continue holding the Volume Down button until the phone finishes the restart.
  4. When you see Safe Mode on the lower left corner of the screen, release the button.

Now that your phone is in safe mode, plug the charger into the power source and then connect your phone and closely observe if the charging pace becomes normal or still slow because if it’s the latter, then we need to check the power adapter as it might have an issue.

However, if the phone charges normally in safe mode, it’s possible that there were just a lot of apps running in the background and using too much resources and power. Try closing apps running in the background next time.

Step 2: Check if the charger is still working properly

It’s very easy to do; you just have to use another charger to find out if the device charges properly with it because if so, then you really need to buy a new charger. Or, you can try connecting your other devices to your charger just to see if they too charges slow or if they charge fine.

You may also check the charger’s port for debris, lint and/or corrosion. A blast of compressed air may help but if everything looks fine, then proceed to the next step.

Step 3: Make sure the USB cable is fine

The cable is the one that bridges the power adapter and the phone so if it has a break somewhere, the phone won’t be able to charge properly. It’s also easy to check the cable; just run your fingers from one end to another to feel if there are lumps or breaks. Also check on both ends for debris, lint and corrosion.

One way to verify if the cable is fine is to connect your phone to a computer; if it doesn’t get detected and recognized, then it’s broken, otherwise, the cable is fine.

Step 4: Delete the system cache

There have been similar issues that we’ve encountered before that were caused by corrupt caches and data. Well, it’s a possibility and we need to rule it out so we can continue with our troubleshooting. You have to reboot your device into the Recovery Mode and wipe the cache partition from there:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

After the phone has rebooted, try to plug it in and observe closely if the charging is still slow and if it is, then you have to reset the device before you decide to have it checked by a technician.

Step 5: Reset your Galaxy Note 5

We need to totally rule out the possibility that it’s a firmware issue so after all those steps and the phone is still charging very slowly, then we need to reset your device. But before that, make sure you backup your data and files as they will be deleted. Here’s how you reset your Note 5…

  1. Remove your Google account and disengage the screen locks to make sure you won’t trip the Factory Reset Protection (FRP).
  2. Turn off your Samsung Galaxy Note 5.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

After the reset and the phone is still charging slow, send the phone in for checkup and/or repair.

Galaxy Note 5 doesn’t charge at all

Problem: My Note 5 is almost a year old already but I only had a couple of issues with it before that I was able to fix on my own. Starting last week, there were instances wherein the phone wouldn’t charge but the problem got fixed on its own; I don’t even know what caused it. However, since yesterday, my phone won’t charge anymore no matter what I do. I only have 8% battery left so I really need to charge it. Please help me with my problem. Thank you!

Troubleshooting: Hi! First off! You need to make sure that your device’s charger has no problem, you can start by checking the charger if it has damage or if the wire was stretched too much. If it’s also possible to use another charger then try it. By doing so, we can determine if the charger has a problem or not. And you need to charge your device to do some troubleshooting steps later on. Secondly, you have to check the charger port of your device if it has other materials blocking it, like molds, moisture, or dust, etc. and you have to remove it. Here are some steps you can follow:

Step 1: Turn the phone off and charge it for several minutes

Since you are running out of battery, it is important that you have to find a way of saving energy. You can turn off the device and plug in the device’s charger. To make sure that it will charge the battery, while the charger is inserted to the charger port of the device you have to observe carefully if the device’s default charging logo will appear and let it charge for an hour or several hours.

You can also check the charger if it has no damage like the wire is not stretched or any visible damages. You can also try if you have another device in your home that is using the same type of charger, plug in your charger to that device and observe if it will charge. If nothing happens, then it’s time you bought a new charger. However, if your device is charging while it’s turned off, then your device is experiencing a software problem. In this case, the next step might help.

Step 2: Delete the system cache and data

We also can’t set aside the possibility of a software problem especially if your device has recently downloaded an update. More often than not, it’s the corrupt caches and data that will cause serious issues like this. So, you may clear the system cache just to make sure to remove any old files that may have created the conflict within the system. Follow the steps below to do so:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Now, try charging the device again and observe carefully if there is an indication that the device is charging. Look for the signs like the battery icon on right-top side of the screen is moving or the default charging logo will appear while the device is turned off. You can continue to the next step below if nothing is working after following those steps.

Step 3: Perform a factory reset on your device

Now, this method is the last resort to resolve the any software-related issue, but this is an optional method and you can disregard it if you’re in doubt to follow, because it will delete all the your data stored in your device. It will restore your device back to default manufacturer setting and remove all your installed applications. You have to backup your important files first before you continue performing the steps either you have to save it to your SD card or to your external hard drive. Here are the steps how to master reset your Galaxy Note 5:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap the Settings icon.
  3. Under the ‘Personal’ section, find and tap Backup and reset.
  4. Tap Factory data reset.
  5. Touch Reset device to proceed with the reset.
  6. Depending on the security lock you used, enter the PIN or password.
  7. Tap Continue.
  8. Touch Delete all to confirm your action.

Always remember that you can always visit your local Samsung service center if all the steps mentioned above did not resolve the problem. Your device might have been experiencing hardware problem and also there are parts that is needed to be replaced, only the certified technicians can help you to fix it.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix unresponsive screen on Samsung Galaxy Note 5 & other display related issues

  • Samsung Galaxy Note 5 screen is unresponsive. Reboot may temporarily fix it but there are areas that are still unresponsive. Read on to know if this is a firmware issue or a hardware problem.
  • While being charged, Note 5 shows it’s disconnected from the charger but it also reconnects and at the same time the screen flickers for a couple of seconds and return to normal.
  • One owner reported not being able to send emails with attached pictures. Learn how to troubleshoot this problem.
  • Note 5’s stock keyboard not showing when in portrait orientation. Learn how to fix this issue.
  • Know what to do if your Note 5 has a bleeding screen due to physical damage. Can an average user fix this issue or not?
  • Owner reported that after the Marshmallow update, the screen would zoom in when he types “multiple numbers that are the same.”
  • Note 5 screen is flipped vertically. Learn what you have to do to fix this problem and bring the phone back to normal.

Samsung-Galaxy-Note-5-Screen-issues

Hey guys. In this article, I will address some of the screen and display related issues with the Samsung Galaxy Note 5 that were reported by our readers. The first issue I tackled is about a unit whose screen became unresponsive for some reason. While the simple reboot may remedy it, there are areas one the screen that are not responding. It may be just a firmware issue or a more serious hardware problem.

Read on to know more about the other screen problems I cited in this post. If you’ve contacted use regarding a related problem, I may have included it here. If you have other concerns, however, try visiting our Note 5 troubleshooting page since we’ve already addressed hundreds of problems sent by our readers. Find issues that are similar or related to yours and use the solution or troubleshooting guides we provided.

For those who need further assistance, on the other hand, you can always contact us by completing our Android issues questionnaire. However, we ask you to provide us with more information about the problem so that we can also provide you with accurate solutions. Don’t worry, it’s a free service and we won’t ask a dime for it. Just give us more information and we’ll the rest.

Q: “During my duration day, I placed the phone in my shirt pocket and wear my coat over it and my gown. I entered the church, after two hours I decided to use the phone to take photos, so I took the phone from my pocket and I noticed sweat on the screen; I wiped the sweat and later I noticed that the phone screen became unresponsive. I hard reset it, part of the screen could work but after sometimes the whole screen became unresponsive again.

A: Was there any significant events that may have led to this problem? For instance, if your phone fell and incurred minor physical damages, this problem might be just one of the results. The same thing may happen if it got in contact with water or any liquid for that matter.

If there was not firmware update prior to this problem, then it could be a hardware issue. However, if there was an update, then you should try wiping the cache partition first.

  1. Turn off your Galaxy Note 5.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

After you do that and the problem still remains, try the master reset but you need to make a backup of your important data and files.

  1. Remove your Google account and disengage the screen locks to make sure you won’t trip the Factory Reset Protection (FRP).
  2. Turn off your Samsung Galaxy Note 5.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

If all else fails, visit a technician so he can perform further testing and eventually fix the problem.

Q: “When charging whilst the charge is end is firmly in the charging port it automatically stops charging and resumes. This can go on to for up to ten times. When this is happening the screen would be flickering. The flickering just happens for a couple of seconds and returns back to the page that I would be reading.

A: It might be a problem with the USB port especially if the phone got in contact with water recently. Try to clean the port using a Q tip or if you have a hair dryer, try to blow warm air into it to see if it helps. The screen flickering issue might just be an effect in this case since it only occurs when the phone is plugged in. If the problem persists, however, have a technician check it for you.

Q: “I cannot send emails from my phone with pictures from my vacation no matter how many pictures are attached.  Even with one attached it fails.  I was able to send about three emails with six pictures attached a few weeks ago to two people.  They I tried yesterday to send more and they all failed, even the ones with just one picture.  It tries then just says sending failed and they are all sitting in my Outbox. Thank you.

A: It might be an issue with your internet connection or your email and based on that, here’s what I suggest you do:

  1. Verify that your phone has an active and stable connection. Browse some websites, download some apps or files, or stream videos.
  2. After you’ve verified that your phone has a stable connection, try to compose an email message without any attachments and send it to your own email just to verify if you can send and receive a message.
  3. If you can send and receive a message without an attachment, try to compose another message and this time, attach a photo and send it to your own email address.
  4. If you can send an email with attachment to your own address, then you should be able to send to others, otherwise, it’s an account issue and you might need to set up your email again.

Q: “My stock keyboard seems to be burned into the screen. It’s even showing up in my camera my, but only in landscape mode. Though the rest of the time landscape mode or not, it’s always there. How do I resolve this issue? Thank you!

A: For this issue, all you need to do is clear the cache and data of the keyboard you’re using, in this case, it’s the Samsung keyboard.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap Samsung Keyboard.
  6. Tap Clear Cache.
  7. Tap Clear Data, then OK.

Q: “My son stepped on my phone and the bottom corner of my screen had a  slight crack. He stepped on it today and it caused a purple looking toe print on the corner where he stepped which didn’t let me swipe the screen to use my phone and as the day went on the colors spread and took over the screen and now I can’t see the screen. It looks like splattered ink across my phone. A friend of mine had an issue like this on their iPad and they fixed it somehow. What can I do?

A: Well, obviously, both the display and the digitizer (a component that makes touchscreen possible) got broken and the only thing that could fix them is by replacing the display panel, which consists of the LCD display and the digitizer. You need a technician for that.

Q: “Since the latest android system update,  the calculator app has been a problem.  When I type multiple numbers that are the same,  (ex. 333) the screen will enlarge automatically.  There is no way to undo this excerpt by shutting down the app & starting over. I’ve soft reset, hard reset, erased cache, disabled other apps…no success!

A: You must be typing those numbers really fast as the phone processes your gesture as “double tap” that’s why the screen zooms in. You just have to double tap again to return to the normal size. I think there’s no problem with your phone, you just have to type the same numbers a little be slower this time so the screen won’t zoom in.

Q: “All of a sudden the pages on my Note 5 have rotated vertically, left to right, i.e., my camera icon was on bottom right corner, is now bottom left. Time and date moved from top right to left. Home page is now the very right “dot” and not the first in the row. The words and pictures themselves are still readable, just that everything’s been rotated vertically! So bizarre! How can I flip everything back? How did this happen? Thank you!

A: It’s easy to fix this problem if you know what happened before it started but I assume you don’t know. In that case, you need to troubleshoot to know what the problem is. Here’s what you need to do:

Reboot your phone and see if everything goes back to normal.

If the problem remained, turn it off and boot it in safe mode. Should one of the third-party apps caused it, then the screen should be in its proper orientation while in safe mode.

Assuming the screen is still flipped even with all third-party apps disabled, then it’s safe to assume at this point in time that the problem is with the firmware. That said, the most logical thing to do is to wipe the cache partition.

Deleting the system cache is an effective way to fix minor firmware issues. However, if the problem remained after that, then you have no other choice but to do the master reset. Please follow instructions on how to wipe the cache partition and do the master reset above.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy Note 5 text message notification sound no longer plays after the update

While many have anticipated the rollout of Android 6.0 #Marshmallow for the #Samsung Galaxy Note 5 (#Note5), there were users who got disappointed because instead of fixing existing issues, the new firmware brought about new problems not to mention changes to some settings and one of them is the messaging notification sound.

Galaxy-Note-5-texting-problems

Shortly after the update, many users complained that whenever text messages come in, their Note 5s no longer play the usual message notification sound even if the volume is set all the way up. There is a setting that needs to be checked first but if it’s already configured properly, then it might be an issue with the firmware.

Continue reading to understand more about the text messaging problems I cited in this post as well as learn how to fix them. For those who have other issues, make sure you visit our Note 5 troubleshooting page for we have already answered hundreds of questions and posted them on our website. Try to find issues that are similar to yours and use the solutions we provided. You may also contact us through our Android issues questionnaire if ever you need further assistance.

Galaxy Note 5 no longer plays text message notification sound

Problem: No notification when receiving text message. Have checked all obvious settings and can find no problem. Help!

Answer: This problem isn’t new in fact it’s happening to other Galaxy devices and not just to the Note 5. Prior to the Marshmallow update, this problem used to be caused by some settings but there were users who reported that it also occurs even when all settings look correct. This, of course, suggests that it could be a firmware issues especially that it started to occur after an update. We need to troubleshoot your device to know and understand what the problem is all about and to learn how to fix or work around it. We cannot just discount the possibility that it’s caused by some settings in your phone so we’ll have to start from there. In order to make it easier for you, here’s our step-by-step troubleshooting guide:

Step 1: Verify the volume for notifications is turned all the way up

Everything that sounds off in your phone is managed by the device’s volume. It must be the first thing you should check. Remember that notifications have their own volume slider. While troubleshooting, it would be better to turn the volume all the way up just to make sure the device will sound off.

Step 2: Make sure Messages notifications aren’t blocked

Marshmallow can block apps notifications and more often than not when this problem occurs, it’s the Messages that’s blocked. Try to see if you can fix the problem by following these steps:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings to open it.
  3. Touch Sounds and notifications.
  4. Under the Notifications section, tap App notifications.
  5. Scroll to and tap on Messages.
  6. Now feel free to Unblock notifications for the app.

Step 3: Delete the system cache or wipe cache partition

If the second step failed to fix the problem, then it’s time to go after the firmware considering the fact that the problem started after an update. You may have already accumulated a lot of files and data in your phone and I’m sure it’s a hassle to back them up. So, the next thing you should do is try to wipe the cache partition. It’s almost like the reset only that it’s the system cache that’s being deleted and the phone can create new ones that work perfectly with the new firmware. Follow these steps to wipe the cache partition:

  1. Turn off your Galaxy Note 5.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Step 4: Perform master reset

After you’ve deleted the system cache and the problem still persists, then it’s time you did the master reset. But before you follow the steps below, make sure you backup all your data and files first as they’ll all be deleted:

  1. Remove your Google account and disengage the screen locks to make sure you won’t trip the Factory Reset Protection (FRP).
  2. Turn off your Samsung Galaxy Note 5.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

I am certain the problem will be fixed after this.

Galaxy Note 5 cannot send group texts

Problem: The issue that I’m having is with the texting, where I send one to a number and then it splits the messaging into two different threads for example I have one with my friend Moses and the other thread with Moses, Carlos son don’t know how to stop this from happening would appreciate any help on this problem.

Answer: In other words, you want them to be in a “group conversation,” right? There’s a setting for that…

  1. From the Home screen, tap the Apps icon.
  2. Find and touch Settings to open it.
  3. Tap Applications and then choose Messages.
  4. Go to More settings, then Multimedia messages.
  5. Enable Group conversations.

This should enable group texting on your phone. Meaning, if the device detects there are more than one recipient in the contacts field, the message will automatically be converted into a group conversation. However, mobile data is required. So make sure mobile data is enabled for it to work.

Galaxy Note 5 doesn’t show messages details on lock screen

Problem: When I receive text messages my phone is no longer telling me who the messages are from. It simply says “Messages” and “new message” below whereas previously it would show me the contact information. I have tried restarting my phone and clearing the cache and it has not fixed the issue. Thank you in advance.

Answer: It’s just a matter of setting up your phone on what to display on the lock screen. You can set certain applications–in this case the Messages–to limit the amount of notification information displayed on your lock screen. Here’s how:

  1. Tap Apps from the Home screen.
  2. Tap Settings.
  3. Tap Device.
  4. Tap Sounds and notifications.
  5. Tap App notifications.
  6. Scroll to and tap Messages.
  7. Tap the slider next to Hide content on lock screen to enable the feature.
  • For most applications, you have to enable Block Notifications to block notifications, sounds, and vibrations alerts.
  • To push the app’s notifications to the top of the list on your lock screen and notification panel, you may turn on Set as priority feature on your phone.

You may also want to do the following:

  1. From the Home screen, tap the Apps icon.
  2. Find and touch Settings to open it.
  3. Tap Applications and then choose Messages.
  4. Turn on Notifications and make necessary changes.

I hope this helps.

Changing Font Size in Galaxy Note 5

Problem: While inside a text conversation, I used to be able to use my volume rocker keys to increase or decrease font size. I can no longer find that option anywhere. There is one option inside the Messages settings but it enlarges the fonts in the list of conversations, not inside the convo itself.
I can see the option Messages > Settings > Display > Change Font Size > Use the Volume Key to change the font size on my husband’s Note 3 and he is on Android 4 (I my Note 5 is on Android 6). This is driving me crazy! Thanks!

Answer: This is just one of the features or functions Samsung took away. To adjust the font size, you need to go to Apps > Settings > Display and wallpaper > Font > and use the slider to choose the size.

Note 5 Messages app won’t open after the update

Problem: After updating my phone the message app will not open and when using the phone it will automatically restart itself.

Answer: It might be just an app problem so try to clear the cache and data of the Messages app first:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Messages.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

If this doesn’t fix it, then boot your phone in safe mode and see if the app opens there. Here’s how you boot in safe mode:

  1. Press and hold the Power key.
  2. When ‘Samsung Galaxy S6’ appears, immediately release the Power key and then press and hold the Volume Down button.
  3. Continue holding the Volume Down button until the phone finishes the restart.
  4. When you see Safe Mode on the lower left corner of the screen, release the button.  

Should the problem remain, back up your data and files and reset your phone.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap the Settings icon.
  3. Under the ‘Personal’ section, find and tap Backup and reset.
  4. Tap Factory data reset.
  5. Touch Reset device to proceed with the reset.
  6. Depending on the security lock you used, enter the PIN or password.
  7. Tap Continue.
  8. Touch Delete all to confirm your action.

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Samsung Galaxy Note 5 screen started flickering after the Android 7 Nougat update [Troubleshooting Guide]

A screen flickering issue may seem like a display- or hardware-related problem but in the case of some of Samsung Galaxy Note 5 owners, it appears like it’s more of firmware issue than anything else. Some of our readers who own this phone said that the problem started shortly after they’ve updated their devices to Android 7 Nougat.

Let’s try to take a look into this problem and we’ll have to rule out one possibility after another to be able to come to a conclusion on what really causes the screen to flicker every now and then. This kind of problem may happen to other devices as well so if you own a Note 5 or any other smartphone and are currently experiencing the same symptoms, continue reading below to know what to do.

But before we jump right into our troubleshooting, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already addressed a lot of issues with this device. Try to find problems that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, contact us by filling up our Android issues questionnaire.

Troubleshooting Galaxy Note 5 Nougat with screen flickering issue

The very purpose of this troubleshooting guide is for us to know what this problem is all about, what causes it and what needs to be done fix it. However, we don’t guarantee that we can fix this device through our suggestions and recommendations especially if it is indeed caused a hardware-related problem. But before we jump to our troubleshooting, here’s one problem from our readers that best describes this issue…

Problem: Hi. My phone is a Galaxy Note 5 and it has recently been updated to Nougat. Everything worked well except one–the screen. After the update, I noticed that there are instances wherein the screen may flicker for a few seconds. It’s brightness may also turn down low and then back up again. I am positive these issues started after an update and while I think it’s firmware-related, I really don’t know what I should do about it. Can you help?

Troubleshooting: The course of our troubleshooting will be to rule out one possibility after another until we can find what the culprit is. While we cannot draw out a conclusion immediately, we need to make sure you files and data are all safe. That being said, here’s what I suggest you do:

Step 1: Reboot your Note 5 in safe mode and see if the screen still flickers

Rebooting in safe mode must be the first procedure you should do since it immediately divides the problem in two. You can tell right away if the screen flickering problem is caused by one or some of the apps your sideloaded or downloaded from the Play Store.

Booting in safe mode means you’re temporarily disabling all third-party apps and elements running the device in its diagnostic state wherein only built-in apps and core services are running. If the screen halts to flicker while the phone is in this mode, then it’s obvious that one or some of the downloaded apps is causing the problem. You need to find that app and uninstall it.

This is how you reboot your Samsung Galaxy Note 5 in safe mode:

  1. Turn off the phone completely.
  2. Press and hold the Power key.
  3. Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  4. The phone will restart but keep the Vol Down button pressed.
  5. Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  6. You may now release the Volume Down button.

And to uninstall apps from your phone, follow these steps:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap the app that has issues.
  6. Touch Uninstall, then OK.

However, if the screen is still flickering in safe mode, the firmware might have some problems.

Step 2: Delete the system caches by booting your phone up in Recovery mode

Considering the fact that the screen flickering issue on your Note 5 started after the Nougat update, it’s possible that some of the system caches are already obsolete or got corrupted and the system might still be using those files, which, apparently, is causing some issues. Therefore, it’s just right to delete them so that they will be replaced with new ones and this is how you do it:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

After this procedure, continue using your phone like you usually do but be observant enough to know if the screen still flickers from time to time because if so, then you are left with no other choice but to do the reset.

Step 3: Perform Master reset on your Galaxy Note 5

This is the next thing you should do since all other steps failed to fix the problem. It’s also your last resort so if the problem still occurs after this, then you should have a technician take a look at your phone because it might, after all, be a problem with the hardware.

Before the reset, however, make sure you backup your files, pictures, music, contacts, etc. as they will be deleted and can no longer be restored. After which, disable the anti-theft feature (Factory Reset Protection) so you won’t be locked out of your device after the reset. This is how you do it:

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap More.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

And this is how your reset your Note 5:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

If it’s a hassle to turn off the anti-theft feature, you can also reset your phone with these steps:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap the Settings icon.
  3. Under the ‘Personal’ section, find and tap Backup and reset.
  4. Tap Factory data reset.
  5. Touch Reset device to proceed with the reset.
  6. Depending on the security lock you used, enter the PIN or password.
  7. Tap Continue.
  8. Touch Delete all to confirm your action.

I hope this troubleshooting guide helps.

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