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Note 4 Won’t Update

Samsung Galaxy Note 4 Software Update Keeps Repeating Issue & Other Related Problems

One of the best reasons to buy a #Samsung branded smartphone is that it will get software updates even two years after its original release. The #Galaxy #Note4 is one such model that has been enjoying several updates ever since it was released in 2014. This phone was first released running on Android KitKat then a year later it got the Lollipop update. Today the latest official software version that the phone should be running on is Android Marshmallow. While updating this device is quite easy there are instances when certain software related problems that can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the  Galaxy Note 4 software update keeps repeating issue & other related problems.

If you own a Samsung Galaxy Note 4  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

Note 4 Software Update Keeps Repeating

Problem: I have received a brand new in box Note 4. Everything seems to be working as intended. I keep getting a message that a software update is available. I ran the update and it appeared to complete (installing 308 of 308) and reboots as it’s supposed to. After the phone finishes the reboot, I get the same message…software update available. I have ran the update several times and nothing seems to change. It still shows Marshmallow 6.0.1

Solution: There’s a chance that the updates that you keep on getting are legitimate security updates. To check if this is the case you just need to compare the current software version of your phone to the version that is available. If it is different then you should proceed with the update. Ifit is just the same then this could be caused by a software glitch. For this particular problem what you should do is to backup your phone data then wipe the cache partition of your phone from the recovery mode. If this fails to fix the problem then you should proceed with a factory reset. Once the reset is complete the issue should be resolved.

Note 4 Randomly Turns Off After Updating To Marshmallow

Problem: Basically I have a note 4 and I have just recently updated it to version 6.0.1 and I have just found out that when my phone gets to 60-70% my phone just randomly turns off. For example, when it reaches to 60%, i’m on my phone normally going on snapchat or something and my phone just randomly turns off. I then have to take off my battery and replace it back in to turn it back on. But when it’s on, and I reclick onto another app, it switches back off again. Do you have any solutions of fixing this problem? Also my other mate who has a note 4 has this exact problem as well!

Solution: The first thing you need to do in this particular problem is to check if a third party app that you installed in your phone is causing this to happen. To do this you will need to start the phone in Safe Mode. When the phone is operating in this mode only the pre-installed apps are allowed to run while apps you downloaded are prevented from running. If the problem does not occur in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.

Another possible factor that can cause this problem is the software update. Sometimes old software data does not get completely removed during the update process. This old data causes a conflict with the new software version resulting in issues such as this. If this is the case then what you should do is to perform a factory reset.

I case the software troubleshooting steps above fails to fix the problem then you should check the hardware of your phone. Do you have a microSD card installed? If you have then try removing this as this could be causing the problem. You should also try to replace the phone battery with a new one to check if a faulty battery is causing this problem.

In case the above steps fails to fix the problem then you should bring your phone to a service center and have it checked.

Note 4 Processing Failed Error When Checking For Software Update

Problem: I have samsung galaxy note 4 model sm-n910f when ever i am checking for system updates my phone is getting error processing failed my android version is 5.1.1. And my second question is my phone turns off when my battery reaches 25 and when i am trying to restart i am getting error phone battery is critically low

Solution: Since this is a two part problem let’s address the updating error first. I suggest you try to use Kies or Smart Switch instead of checking for the update over the air. If you are still getting the same error or if you are unable to update your phone then I recommend that you backup your phone data then do a factory reset. Once the reset is complete check for the update again.

If you are still getting an error then make sure that your phone is connected to a fast and stable Wi-Fi network. You should also try connecting your phone to a different Wi-Fi network then check if the update proceeds.

One last step to consider is to manually flash the updated stock firmware file of your phone. You can get the firmware file of your device from the Sammobile website. This site also has the instructions on how to flash your phone.

For the second problem of the phone turning off when the battery reaches 25% you should try performing a factory reset if you haven’t already done this step. Make sure to backup your phone data before doing the reset. If the reset fails to fix the problem then you should replace the phone battery with a new one.

Note 4 Error 410 When Updating Software

Problem: I have a galaxy note 4 I just got from my dad. It’s on kernel version 3.10.40. It installs the download, but then when I install it it turns off, turns back on and in the upper left hand corner of the screen in blue is “recovery booting” and the next screen is a picture of the android boot with an error sign. It gives me the error code 410

Solution: To fix this issue try starting your phone in Safe Mode and from here make a backup of your phone data. Once this is done perform a factory reset.

In case you are unable to start the phone in Safe Mode then proceed with starting the phone in recovery mode. From here you can do a factory reset. Take note that this will erase your phone data.

Once the reset has completed check for the update again and if it is available then update your device.

If the same issue occurs then you should try manually flashing the update to your phone. To do this you need to download the updated firmware file of your phone from the Sammobile website. This website also has the instructions on how to flash your phone in case you need it.

Note 4 Won’t Update

Problem: My phone won’t update. My phone has never updated and I bought it from a store called GO GO Wireless in Flint Michigan. I bought at least 2 – 3 years ago used. They said it was jail broken but i’m not sure what that means for this phone. It was a cheap price. I had bought a different phone from them and it was fine for about thirty days then it stopped working and some weird message from rent a center came up. I think it was a stolen phone they had sold me but they gave me my money back. I hope my phone wasn’t jailbroken because it was stolen. I would really like an update done on it.

Solution: The reason why your phone is not getting any software updates is because it is probably rooted. You can try to unroot your phone then check for the update again. However, the best way to proceed is to manually flash your phone with its updated firmware file.

Note 4 Vibration Not Working After Software Update

Problem: Samsung software update marshmallow which cause a glitch on my phone the vibration does not work any more I try resetting the device, plus few other steps nothing work really need my vibration to work again I rather go back to lollipop noone is helping.

Solution: Since you already tried doing a factory reset then I suggest you check if the vibration motor is working. To do this just Type *#9998*842# from the keypad. This will test if the vibration motor is working. If the phone does not vibrate then this is already a hardware problem in which case you will need to bring the phone to a service center and have it checked.

Note 4 Stuck In Software Update

Problem: Dear sirs, I had a software update request early in the morning which I proceeded with. it is still updating and does not move forward for over the last three hours. please, let me know what actions to take.

Solution: To fix this problem you should remove the battery and microSD card of the phone then press and hold the power button for at least a minute. This will discharge the phone circuit then clear its RAM. Once this is done reinsert the battery then check if the issue still occurs. If it does then you have to perform a factory reset. If you are able to backup your phone data before doing the reset the I suggest that you do it since this data will be deleted. Once the reset is done check for the update again.

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Samsung Galaxy Note 4 Not Updating, Problems After Software Update

The #Samsung Galaxy #Note 4 was first released running on Android Jelly Bean. Since Google is constantly updating the Android ecosystem this device has undergone several software updates and is now updated to Android Lollipop. Several owners of this device have already updated their phone without any issues. Some of our readers however have encountered a problem with the software update. In some cases the update will not install while in others the update will install but then issues occur right after.

Samsung Galaxy Note 4 Lollipop

In this latest troubleshooting series we will tackle the Galaxy Note 4 not updating, problems after software update issue. We have collected some of the issues sent our way and have provided the necessary troubleshooting steps needed to come to a resolution.

If you own a Samsung Galaxy Note 4  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

Note 4 Not Updating To Latest Software Version

Problem: I am trying to update the latest android version but I’m having an issue. It will download the update just fine. It then restarts the phone to install it but when it actually tries to install it fails and says error. I have tried multiple times but no luck.

Solution: Basically what’s happening here is that the update will download fine but then it will not install.There are several factors to consider as to why this is happening. First, your phone may not have sufficient internal storage space available for the update to install. Remember, the file you downloaded is in its compressed state. It still has to be uncompressed, which takes up a lot of space, then installed. Normally, for major major software updates you will need at least 3 GB of free internal space. However, some of our readers say that they have successfully updated their phones by freeing up 6GB of storage space.

I suggest you try to free up some space first in your phone then try to do the update again.

If the update still fails then there’s a possibility that an app installed in your phone or a glitch in the phone software is preventing the update to be installed. If this is the case then I suggest you backup your phone data then do a factory reset. Once the reset is complete you will need to download the update again.

Note 4 Won’t Update

Problem: My note 4 won’t update . I took it to ATT and they said it was a Samsung problem? Please help!

Solution: What exactly happens when you try to get the update? Can your phone detect an update available? Can your phone download the update? Or does the update fail to install?

With very little detail to work on I suggest you proceed with backing up your phone data then do a factory reset. This achieves two things. It frees up the internal storage space of your phone then it also removes any potential software glitch that may prevent your phone from updating.

Once the factory reset is complete try to check if there are any software updates available OTA. If no updates are found then connect your phone using a USB cord to a computer with Kies or Smart Switch running. Once your phone is detected you will be prompted of a software update. Just follow the onscreen instructions to update your phone.

In case no software update is found then you should check if your phone software has been modified in any way. Is your phone rooted? Is in unlocked? Is it running on a custom software? These factors can prevent your phone from getting the software update.

Note 4 Fails To Install Update

Problem: baseband: N910AUCU2COC6, kernel: 3.10.40-4160876, build: LRX22C.N910…. trying to install the new software update that my phone has been telling me about for like a month. it’s a 600mb update and I have 2 gigs free on my phone and half the sd card is free. after the download the phone says restarting in 5 seconds, I click restart, it shuts down and boots into a recovery mode, as soon as it gets to the android with the open chest and says installing it immediately fails and rolls back and reboots normally. I have rooted and installed custom roms on many of my phones in the past, and to my knowledge there is no root for the note 4 AT&T version correct? so how would I go about clearing the cache?

Solution: The 2GB internal storage space available in your phone may not be enough for the update to successfully be installed. Samsung has recommended that at least 3GB of storage space be made available if a major software update is to be installed. Some of our readers however have reported that even when they freed up 3GB of space they were still not able to install the update. Clearing 6 GB of internal storage space did the trick.

Try to free up at least 6 GB of internal storage space. You can do this by wiping the cache partition of your phone from recovery, uninstalling games and apps, or moving your personal data to the microSD card.

If after freeing up space the update will still not install then an app installed in your phone or a software glitch may be causing the problem. I suggest you backup your phone data then do a factory reset using the hardware keys.Once the reset is done you will need to download the update again.

Note 4 Updating Contact List After Lollipop Update

Problem: I have recently updated to  lollipop version 5.1.1 and after updating my contact list is showing that “updating contact list” from last 4 hours..i have lost all my contacts how can i stop it from updating and show my contacts

Related problem: Just updated to 5.1.1 and phone cannot read contacts on Sim.  it’s just telling me that it is updating contacts. and is draining my battery. Please help.

Solution: This is a common problem in Android devices that upgraded to Lollipop. What happens is that your contacts list can’t be accessed and instead you will get a notice that says “updating contact list” when you try to access your contacts. One quick way to resolve this is to toggle the master Sync switch of your phone. To do this you need to access the Quick Settings by swiping down using two fingers from the top display. Tap on the Sync switch to turn it off. Once it is off reboot your device. As soon as your phone turns on go back to the Sync switch then turn it on.

In most cases the problem will already be resolved by now. However, there are instances when the issue still occurs. If it does then restart your phone in recovery mode and wipe its cache partition. This deletes the temporary data stored in your phone which if corrupt can cause this problem.

If the problem still persists then you should manually sync your contacts.

  • Open Contacts.
  • Touch More options.
  • Choose Accounts.
  • Choose the account where your contacts are saved.
  • Touch More options.
  • Tap Sync now.

If the above troubleshooting steps fail to resolve the problem then I suggest you backup your phone data then do a factory reset using the hardware keys.

Note 4 Update Fails To Install

Problem: Hi! thank you for helping! i have a galaxy note 4 that keeps rebooting whenever i switch quickly between apps , plus i keep getting the message that says and app crashed and when i open the recovery it says dm-verity verification failed though i haven’t rooted or tampered with my phone. and when 5.1.1 update was installing it stalled at 100% so i had to remove the battery then it restarted saying installing system update and it reached 28% before giving an error message then rebooting the device into android. Thanks In Advance!

Solution:  It’s very likely that that some form of corrupt data is causing this problem. This is usually the case when your phone apps crashes or you are unable to install a software update. What I suggest you do is to backup your phone data. You can do this using Kies or Smart Switch. Once you have made a backup of your data proceed by doing a factory reset using the hardware keys. This will revert your phone back to its original factory condition. Once the reset is done proceed with downloading the software update.

Note 4 Restarts When Installing Update

Problem: I just got the update for Android 5.1.1 Lollipop. I was able to download the update(636.85MB). But when I try to install the update, the phone restarts(which is normal) and then shows “error”. Then the whole update is cancelled. I’ve already done this 3 times. I hope I’ll get a solution here. Thank you.

Solution: There are two possible reasons why this issue is happening. First, your phone may not have enough internal storage space available. Although the update is only more than 600 MB in size this is still in its compressed state. This will still be uncompressed before proceeding with the installation. Samsung recommends that you have at least 3 GB of internal storage space available. To be on the safe side I recommend you have at least 6 GB of internal storage space as what some of our readers have suggested.Take note that the internal storage space is different from the microSD storage space.

Once you have freed up the necessary storage space try to see if you can proceed with the update installation.

If the update still fails then another possible reason is that an app or a problem with the phone software is preventing the update from being installed. If this is the case then I suggest you backup your phone data and do a factory reset. Once the reset is complete you will need to download the update again.

Note 4 Call Quality Degradation After Update

Problem: Since the 5.1.1 update call quality is awful.  Breaks up, other party cannot hear me, static, sounds like in tunnel, etc. Spoke with AT&T and they sent replacement (refurbished) phone but still same issue with replacement.  It is intermittent but very annoying.  AT&T mentioned “problems with the update in some LTE areas”. Other AT&T Note 4 users experiencing same issues. And have also heard of at least one similar issue with an AT&T Samsung S4 minI after updating to 5.1.1

Solution: The issue could be caused by a bug in the phone software. Since it only occurs intermittently then you can check if it is network related. You can take note of the area where the problem occurs. If it occurs only in one particular area then it may be a signal or network related issue. You can also try to switch between the different network modes of your phone (LTE/WCDMA/GSM (auto connect), WCDMA/GSM (auto connect), WCDMA only or GSM only.) and check which one provides the best call quality.

In some cases an app installed in your phone can cause this problem. If this is the case then you should start your phone in Safe Mode. Make some calls while in this mode. If the issue does not occur then an app may be causing the problem. Find out what app this is and uninstall it. If you can’t find the app or if the issue still occurs even in Safe Mode then backup your phone data and do a factory reset.

Finally, if the above troubleshooting steps fail you can either wait for the upcoming update that may contain a fix to this bug or you can roll back your phone to the previous software version. Going back to the previous version is not easy though as this has to be done manually. If you are interested in this then I suggest you check out the procedure on how to flash your phone on some of the popular Android forums online.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.