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Galaxy Note 4 shuts off by itself, keeps showing mmc_read failed error, other OS update issues

Welcome to our today’s #GalaxyNote4 post. We choose to discuss Android update issues in this article so hopefully our solutions will help those suffering from similar problems mentioned here.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy Note 4 won’t install update

My phone is new, and I have checked to see if its KNOX counter is 0x0, it is. It also says that it is ORIGINAL. It is unlocked. I have tried to update the Firmware using Smart Switch and it shows nothing. I would like to update to the latest Firmware if possible. I do not know how to do this. Soft reset did not change anything. Thank you. — Rick Dillow

Solution: Hi Rick. There are three ways to update an Android device — via your carrier’s network, by using Samsung Smart Switch, and via Odin (flashing).  If this phone was built for a different carrier and not the one you’re on right now, you can’t expect to install an update by air. Since you’ve also tried Smart Switch as well, the only remaining option for you is by manually installing the update via flashing.

Flashing is basically tampering with core system files so you want to be very careful when doing it. Be sure that you know what you’re doing before attempting anything. A lot of novice users end up with a bricked phone after attempting to flash their devices simply because they did not follow the guide properly, or they used a different firmware version. Keep in mind that flashing problems can be difficult to fix because symptoms can be generic and errors don’t usually point to a specific thing. This is the main reason why flashing is only recommended for advanced Android users who know how to troubleshoot their devices if something goes wrong. There are a number of significant risks when flashing so be ready to accept the fact that you may potentially brick the phone for good. Even technicians may not be able to figure out the cause of your problem so getting help may be difficult. Sometimes, even a USB port fault in a computer can send wrong inputs to the phone messing up the flashing procedure.

Our blog does not provide flashing guides as they can vary by phone models. If you want to go this route, we suggest that you visit other sites like XDA-Developers Forum and ask some users for a guide on how to flash your particular phone model. Try to read some literature and visit other forums to know what’s the best way to flash the latest firmware to your phone.

Problem 2: Galaxy Note 4 sluggish, black screen issue

Ever since the last update, the phone has been sluggish, sometimes it will not scroll through an article like this one. Sometimes it goes totally blank and I had to wait several minutes for it to recover. Just now I removed the battery to get it to reboot when the screen went black. When it came on I tried to put in my pattern to open it and it just froze. I took it to an AT&T store and we removed a bunch of apps that I didn’t need, trying to improve the memory. Still will not work. I am a Realtor and really need my phone. Please help! — Steve Randolph

Solution: Hi Steve. The best thing that you can do right now is to check if the symptoms you’re experiencing are due to hardware malfunction, or if they can be fixed by some software solutions. Usually, we will recommend that start your troubleshooting with a cache partition wipe but since we don’t know the full history of your device, you can simply start with a factory reset.

Factory reset will return all software and pre-installed app settings to their known working defaults so it’s the most direct way to see if the problem is fixable in your end. To factory reset your phone, follow these steps:

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  6. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  7. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  8. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Now that your phone has been reset, you don’t want to re-install your apps right away. Instead, you want to check if the problem is still present by doing the things you were having problems with. If the phone remains sluggish or slow, even when there no third party apps installed, that’s a sign that the problem is hardware related. To fix the problem, you need to send the phone in for repair or replacement.

However, if the phone works normally initially after a factory reset but then becomes problematic again after you’ve installed your apps, there’s a chance one of the apps is to blame. Uninstall apps until you’ve removed the cause of the problem.

Problem 3: AT&T Galaxy Note 4 can’t install Android update in another network

Good day. I’m having difficulty updating my Samsung note 4’s software to the latest version, Marshmallow 6.1. The reason is that in my present country AT&T network is not available. I’m using Glomobile network. This made it impossible to update to the latest software. I downloaded many upgrading apps which did not help. Please I need your urgent help so that I can update my phone to the latest software. My phone number is +************** (phone number redacted). Your quick response and timely solution would be appreciated. Thanks. Akinwumi Akintayo. Ghana, West Africa. — AKINWUMI AKINTAYO

Solution: Hi AKINWUMI. As mentioned above, you won’t be able to update a phone if it’s not built to work in a particular network in the first place. Every carrier modifies Google developed vanilla Android to add their own services and apps so installing a firmware version of another carrier to another one can cause incompatibility problems.

If you really need to update your phone, you’ll want to do it manually via flashing.

Problem 4: Galaxy Note 4 shuts off by itself, keeps showing  mmc_read failed error

Ever since my phone updated, it stalls or shuts off and won’t come on until i take out my battery. I did a hard reset and it didn’t work and kept battery out for 10 minutes. Still didn’t work. Sometimes, when rebooting, it comes up with the Android logo and says something mmc reboot fail. — Christina Chvatal

Solution: Hi Christina. If we are not mistaken, this what your screen shows right now:

Could not do normal boot.

ddl: mmc_read failed

ODIN MODE (HIGH SPEED)

PRODUCT NAME: SM-N910V

CURRENT BINARY: Samsung Official

REACTIVATON LOCK: OFF

QUALCOMM SECUREBOOT: ENABLE (CSB)

AP SWREV: S1, T2, R1, A2, P1

SECURE DOWNLOAD: ENABLE

UDC START

Unfortunately, this screen is usually an indication that there’s an on-going problem related to the internal storage device (eMMC), also known as the flash memory. Since eMMCs are packaged with a motherboard and won’t work when detached from the original board, technicians will usually recommend a motherboard replacement instead of an eMMC replacement. Sadly, getting a motherboard and paying a technician for his/her professional fee is prohibitively expensive, it might be more practical for you to simply replace the entire phone.

In some cases, flashing a new ROM helps in fixing the error so if haven’t tried that, make sure that you do. As what we mention above though, make sure that you do it right to prevent aggravating the situation. If you know someone with more experience in flashing a device, let him or her do it for you. This won’t guarantee that your device will work but it’s worth trying anyway.

Problem 5: Galaxy Note 4 won’t charge, totally unresponsive after an update

Telephone doesn’t charge. Don’t turn on. Is completely dead. I just change the battery for a new one. Before this happen, telephone was asking for a software update. And then went off and never turn on back again. Thanks for your attention. — Paulocl75

Solution: Hi Paulocl75. Try to restart the phone to Recovery Mode and see if you can wipe the cache partition or factory reset it.

If that won’t change anything, try to see if you can flash the bootloader (if you can manage to turn it on) via Odin Mode. Below are the sample steps on how to flash a bootloader. The exact steps may be slightly different in your phone model so be sure to look for other sources or guides on how to do it properly. The provided steps are for demonstration purposes only:

  1. Look for the correct firmware for your phone model and download it. Make sure that you select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

Remember, if the phone remains completely dead, or if flashing the bootloader won’t work, send the phone in for repair.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Keyboard swipe option not working in Note 4 Samsung Internet browser, other issues

Hello Android fans! Welcome to another #GalaxyNote4 post that answers some questions raised for this device. There are 11 Note 4 issues and their respective solutions in this article so we hope you’ll find it useful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Keyboard swipe option not working in Note 4 Samsung Internet browser

Hi, I have a Samsung Note 4 and up until last week I was able to use the swipe option for the keyboard on the Samsung Internet browser (both in the address bar and the search bar). I’m not sure what happened but I am not able to use the swipe option in the search bar (but it works fine in the address bar and in text boxes like this one that I’m typing my issue in now). I am able to use the Swype keyboard but I like the Samsung keyboard better because I have the numbers on the top with shortcuts attached to them. It works fine in the Chrome browser. I have checked the setting in the language and input to make sure that all of the settings reflect the swipe options and have also done a reset and removed the battery and left it out for a while and still no luck. This did happen once before but I’m not sure how it got fixed. Ant help in greatly appreciated. Thank you. — John

Solution: Hi John. Make sure that Keyboard swipe option is enabled under keyboard settings. To do that, here’s what you need to do:

  1. Open the keyboard app by attempting to compose a text message.
  2. Once the virtual keyboard appears, tap the gear looking icon at the bottom left.
  3. Look for Keyboard swipe option and select either Continuous input or Cursor control.

If Keyboard swipe is already enabled but still fails to work in a certain part of your Samsung Internet browser (we can confirm that this feature is working in Samsung internet browsers in two phones we’ve checked), your next move is to clear the cache and data of both Samsung Internet browser and keyboard app itself. To do that, follow these steps:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application.

Problem 2: Galaxy Note 4 keeps freezing and restarting, only works normally when using Wake Lock app

Hi. Richard from Romania here. I bought a used Note 4 N910F. The first couple of months was great, but now all of a sudden I think, it keep on freezing and restarting and keeps on giving process system isn’t responding or touch wiz has stopped working or some random apps errors.

When I first power it on, it works great but after it goes to sleep/ lock screen and I unlock it, it starts with the problems again. I did a factory reset both from settings and from recovery mode and nothing has changed.

After a lot of searching I found an app CPU awake and it works. Now my phone works as it should but I have to keep the app open otherwise the problems start again. And the battery sucks. I tried the microSD out idea but no success and I’ve disabled different apps. Do you have other ideas to what I could try, preferably without tripping Knox because I plan on going to Samsung repair (no longer in warranty) and if it is tripped they say that they can’t do anything except changing the motherboard, which is more expensive than what i.ve paid for the phone. Thank you. — Richard

Solution: Hi Richard. Android is supposed to allow the phone in general to sleep to conserve battery. Ideally, only critical apps and services are supposed to run all the time and non-system critical ones should not run or go to sleep when not being used actively. If that’s not happening in your phone, then something must be wrong. Using a third party app to simulate what Android is supposed to be doing  in the first place means that the operating system may be at fault here. Apps like the one you’re using not only prevent your phone from sleeping but also drains the battery faster. They should only be used sparingly for an obvious reason of conserving battery power.

Since the cause of the problem is most likely poor or inefficient operating system coding, we suggest that you revert to the previous Android version via flashing. For example, if your phone is now running Android Marshmallow or Nougat, try to install the previous Android version and see if that will work. Otherwise, you’ll want to contact Samsung and see if there’s anything that they can do about it.

Problem 3: Galaxy Note 4 stuck in Samsung logo screen, keeps overheating

I’ve had my Note 4 for just over 2 years now and recently the screen has been lagging, freezing, turning off, and getting stuck on the logo screen when turning on again. It has also shown ‘Downloading… do not turn off target’ multiple times which resulted in me having to remove the battery. This happens so often that in 1 day, I think I’ve had to take out the battery over 10 times.

When charging, the phone reboots by itself several times and gets incredibly hot. I’ve tried searching the internet for solutions. I have tried rebooting my phone, wiping the cache partition, taking out the microSD and SIM card. I even bought a new battery from the official Samsung website which is turning out to be a waste of money. I’m running out of solutions and I’m very close to just throwing my phone out the window.. My last resort is to perform a hard reset. However, I’ve been hesitating to do so in case I lose apps that are no longer on the Play Store…. Is there still hope for my phone or is it time to buy a new one? — Kei

Solution: Hi Kei. We suggest that you follow a simple principle in making up your mind. Android troubleshooting, especially on an end-user’s level, is direct and short. Basically, if you’ve already exhausted all basic software troubleshooting like wiping the cache partition, uninstalling/removing apps, observing in safe mode, and factory reset, then hardware malfunction must be to blame.

What you need to do right now should be:

  1. factory reset, and
  2. observing the phone how it works without any apps installed.

Doing these steps should give you a baseline in terms of phone performance. Make sure to let the phone run for at least 24 hours in this state. If the issue remains, go ahead with repair or replacement.

In some cases, a number of users were able to temporarily make their phones work by installing a third party app like the one Richard used above (Wake Lock and similar). Keep in mind though that such apps are only workarounds and sacrifices battery. We know there’s a phenomenon out there for Note 4 users experiencing problems like the ones in this app reviews. We can’t say for sure what demographic of Note 4 users this issue occurs but we know that there are hundreds of similar documented cases in the web.

Problem 4: Galaxy Note 4 can’t load past Samsung logo screen

Hi. I’m from Chennai. I have a Samsung Note 4 and the issue which i have with this mobile is the when i switch on my mobile, it gets stuck with Samsung boot logo and stays like that.

I tried clearing the cache, flashed the mobile and also tried installing OS but of no use. Tried most of the mobile service centres but they’re saying I have to change the mother board.

Can you help me out with any service centres who can fix this problem? Awaiting a reply from you. Regards. — Vinodh

Solution: Hi Vinodh. If a technician recommends a motherboard replacement, that means that the problem is bad enough and can’t be fixed by software solutions at all. If a few technicians have checked the phone and came up with the same recommendation, then your case may be very challenging.

If you haven’t tried it though, you can flash the bootloader and see if that will help. Here’s how it’s performed:

  1. Look for the correct firmware for your phone model and download it. Make sure that you select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

The steps above are for demonstration purposes only. The exact steps for your particular phone model may vary. Make sure to look for a good guide online to give you an accurate set of steps. Of course, if you’ll be unable to boot the phone to Odin mode at all, you’ll also be unable to flash the bootloader. We hope that this procedure will help you but if it won’t do a difference, you must  either have the phone repaired or replaced.

Problem 5: Galaxy Note 4 has no signal reception, can’t connect to the network

Hey. I’m having problems with my Samsung Galaxy Note 4. The phone cannot connect to the network at all. It’s constantly saying service provider unavailable. I can’t get calls, or make calls, I can’t receive emails or go on the internet. I can’t even said in the service provider code to load airtime. I’ve done a factory reset and it hasn’t worked. Also tried changing the SIM card to a different phone altogether. Called my service provider and they said the network is working on their side. The SIM works on other phones, just not the Note 4. I don’t know what to do. Is this phone completely messed up. Please help me. I truly need your help. Thank you. –Sadia

Solution: Hi Sadia. If nothing changed after a factory reset (and assuming you did not root or used non-official software), the problem is most probably due bad hardware. Because the problems are all network-related, there may be a problem with the phone’s modem or network chip. Please contact Samsung or any relevant party to have your phone checked or replaced.

Problem 6: Galaxy Note 4 speaker not working, no sound issue

Hi. I have a Galaxy Note 4 Android version 5.0.1 and all external sounds have stopped working. It works with headphones, either Bluetooth or plugin ones. This has only happened in the last 24 hours.

Two weeks ago, I factory reset because I had a Text sending and receiving problem. After the reset everything worked well. For this problem so far I have rebooted my phone a couple of times and also performed the soft reset, but nothing changed. Still no sounds other than through the headset. I have just performed a factory reset but sadly that hasn’t cured my problem. Am I right in thinking that this is now a hardware problem and not a software one?

Any insight you can give me will be most appreciated. I know it’s an old phone but it has been a faithful one. I like it and I am used to it so I don’t really want to have to get another one! — Linda

Solution: Hi Linda. If nothing came out positive after a factory reset, then you’re right. The problem is now hardware and not software at all. Factory reset returns all software settings back to their defaults so all sound-related functions should work like the phone has just been unboxed. We know it may be a bitter pill to swallow but liking your phone won’t fix a hardware problem. If you want a phone with a working speaker, you either have to find a way to have it repaired or replaced.

Problem 7: Galaxy Note 4 can’t receive and make calls

Hi. I have a Samsung Note 4 that has a very odd problem. I connected to an extended network with my carrier and when I came back to my home I started experiencing this problem. Everything on my phone including data text works with my carrier and also wifi. However I cannot make or receive calls. When I dial a number, the phone will beep indicating the call is initiating. However there is no sound. The phone of the person I am calling will ring. However when they answer they can’t hear me and I can’t hear them. The same happens if someone calls me. My phone rings and when I answer it nothing happens.

I had the carrier resync the phone with the network and that temporarily fixed the problem for one phone call. I also did a factory reset and the phone worked periodically for one day.

I replaced the SIM card and that didn’t work. I took the phone to be repaired and they tried replacing the speaker and microphone and that didn’t work. They said it’s likely the motherboard. What I find odd though is that when I reset my phone it works temporarily or if my phone carrier resyncs it with the network it works. Is this really a motherboard issue? Any help would be appreciated! Thanks. — James

Solution: Hi James. There’s no test that we can do to check if it’s motherboard, app, software or network-related problem. The most that you can do is to do a factory reset. Since the phone, you said, works for a day after a factory reset, there may be something that you’re doing to cause the problem. It’s most probably just a coincidence or something with the apps so we suggest that you do another round of factory reset and try to observe the phone for a longer period. Let it run for at least 2 days without installing any third party apps (after a factory reset) and see if calls work normally. If the phone can make and receive calls fine, one of your apps may be causing the problem.

Problem 8: Verizon Galaxy Note 4 mobile data won’t work in T-Mobile network

I just bought a Samsung Galaxy Note 4 from ebay that said it was unlocked. It was a Verizon phone but my plan is with T-Mobile. I followed the instructions to set it up for T-Mobile when i got it, all of the information for the APN is entered on my phone and it is selected although it sometimes deselects when I restart the phone. I tried changing the network mode to see what would work but I can’t use data on my phone. I can send texts and call people and I’ve been trying everything the last few days but no matter what i find, it hasn’t worked yet. — Andy

Solution: Hi Andy. We are aware that there’s a lot of T-Mobile subscribers using Verizon branded Note 4s so we know that it’s not a phone issue. If voice calls work, then it’s probably just a configuration issue that you need to do with T-Mobile. We suggest that you contact them and let them figure out how to make mobile data connection to work, especially that you’ve already attempted to enter the APN yourself. Be sure to ask for accurate APN details. Any incorrect value can cause to misconfiguration so be sure to enter the information correctly.

Also, make sure to ask T-Mobile if your phone is compatible with the existing data frequency in your area. It’s possible that your phone may be configured properly with  the correct APN but T-Mobile’s mobile data frequency is not supported by your phone. Do a quick Google search to find the operating frequency of your phone and compare it to the mobile data frequency in your area. If you not sure where to get the frequency bands in your area, ask T-Mobile about them.

Problem 9: Galaxy Note 4 not receiving some SMS

Galaxy Note 4. I’m receiving texts, but not all of them. I heard from people who ask “did you not get my text” – which I did not. But they send me another one and it works fine. This was happening once in a while before. Now it’s happening more frequently. 1/2 dozen times in the last week or so. Battery power is good, signal is good, no apps running in the back ground…..I’m not sure what else to try? I have a 16GB phone with only 1.26 GB available space. Could that be the problem? — Angele

Solution: Hi Angele. Make sure to delete old conversation threads to give the messaging app’s memory more than enough space to handle incoming messages. If the issue still happens, then you want to talk to your carrier about it. Keep in mind that although we are now used to reliably receive text messages all the time, carriers are not really obligated to forward all incoming SMS to each of their subscriber’s phones. Sometimes, network problems can also cause transmission problems so be sure to let your carrier know of this issue as there’s no software trick that you can do to ensure that your phone receives SMS all the time.

Problem 10: Galaxy Note 4 won’t charge with multiple chargers

I have a Samsung Note 4. Recently it has started to say with the original charger “the charger you’re using will take longer to charge device please use original charger” (something like that). I restarted the phone and went thru the troubleshooting. We decided to try a new cord. I replaced the cord and it worked fine for a month. Now it is saying “the charger is not compatible with this device to prevent damage it won’t charge. Please use original cord that came with device.” it will charge some when I turn it off but within 5 mins it will reboot itself. I have wiped cache, I have restored factory settings. I have replaced the cord and the charger box and even tried an IG charger. Please help! — Libbiethornhill

Solution: Hi Libbiethornhill. Do the following steps below and see what happens:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off the Galaxy Note 4 completely.
  3. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  4. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  5. When the Android System Recovery shows on the screen, release the Vol Up key.
  6. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  7. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  8. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  9. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Be sure to let the phone run and charge after a factory reset without installing any app. This will allow you to have a baseline. If the issue remains, then the charging port may be defective, or there’s an unknown hardware issue in the motherboard. Either case, you want to have the phone replaced.

Problem 11: Galaxy Note 4 won’t charge or turn on

I have a Samsung Galaxy Note 4 that has been giving me problems for the past week. At first, it wouldn’t charge unless it was turned off and even then, it would vibrate every 15 seconds or so going back and forth from charging and not. I cleaned out the charge port and that seemed to help for about a day. It would charge sporadically while turned on. Today, I finally got a full charge and it died within a few hours. Now it will not do anything at all. It will not charge or turn on. Tried a soft reset. That didn’t work. Tried a hard reset… pressed the button combo and nothing happened. No vibration no led light.. nothing. I plan to purchase a new battery tomorrow but if the problem is with something else, I could use the money for a repair instead. — Lacey

Solution: Hi Lacey. Make sure that you try another known working charger and USB cable. If the issue is not on the charger, do a quick factory reset (if you can boot the phone to Recovery mode of course). If the phone remains dead, get a new battery. If a new battery won’t work either, you’re out of luck. Contact Samsung for repair or replacement. If Samsung service center is not an option, let an independent technician check the device for you.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note 4 S View cover won’t display time and date, won’t register new fingerprint, other issues

Welcome to another #GalaxyNote4 post for this week. We continue to welcome new problems from our community so you can expect that more articles like this one will be published in the coming weeks. Hopefully, you’ll find this post informative.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy Note 4 keeps turning off sound after an update

After updating recently, my phone keeps silencing by itself until I restart the phone. The sound stays on for just a littLe bit and goes back to silent mode and I’m unable to raise the volume for “media”, “notifications” and “systems” unless I restart. I downloaded the advanced task killer app before using this firm but no luck to fix that bug. — Grace

Solution: Hi Grace. If you’re positive that the issue started to occur after updating, make sure to do the following:

  • wipe the cache partition
  • install app updates
  • do a factory reset

The cache partition wipe is an important troubleshooting step to allow you to check if the bug is due to a bad system cache. Updates can sometimes mess up with the system cache so it’s good if you take care of it right away. Here’s how to do that:

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight the option wipe cache partition and press the Power key to select it.
  6. When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

Once you’ve cleared the cache partition, make sure that you check that all apps are updated. Some apps may become incompatible with newer Android updates so you want to ensure that you only install fully updated and compatible apps. Check each of the apps individually and uninstall some that are not compatible, or problematic. Stick to official apps as much as possible. Remember, not all apps are built with same resources and expertise so not everything in the app store can be trusted to work fine.

If nothing works after wiping the cache partition and installing the updates, do a factory reset. Be sure to create a backup.

  1. From the Home screen, tap the Apps icon.
  2. Launch Settings and scroll to ‘User and Backup’ section.
  3. Tap Backup and reset.
  4. If you want, you can tick the checkboxes next to Automatic restore and Back up my data.
  5. Tap Factory data reset.
  6. Touch Reset device.
  7. You may be asked to enter your PIN or Password.
  8. Tap Continue and then Delete all.

Be sure to check how sound in your phone works after the factory reset. Let it run for 24 hours without installing anything. If it works normally, that may mean you have eliminated the bug. However, if the issue returns after installing your apps, it’s possible that one of the apps is to blame.

Problem 2: Galaxy Note 4 messaging app lost video chat feature

My husband and I both have Samsung Galaxy Note 4s. After doing the last update our messaging doesn’t look the same anymore. I have a video feature for chatting and his doesn’t. Why if the versions are the same they don’t both have video chat available? — Dawn

Solution: Hi Dawn. We need more information than the ones you provide here so kindly get back to us and provide the name of the app. We can’t help you specifically if you don’t tell us the product you’re having trouble with.

In the event that this is just a case of an outdated app, make sure that you have both apps updated to the same version. If the operating system in both devices are already the same, then you simply have to make sure that both apps in question are also running the most recent version available. Simply visit Google Play Store and update them.

Problem 3: How to set a default launcher in Note 4

Hi. i go to dialysis twice a week and need my Note 4. I am in the UK. My Note 4 has now started, since moving to Marshmallow, to choose easy or home touch whiz. It’s annoying. is it at all possible to stop this every time I press the home button? Thanks. — Mike

Solution: Hi Mike. Make sure that you set the default launcher under Settings>Applications/Apps>Default applications. If you have at least two launchers (like Touchwiz), make sure that you pick only one to make it as the default.

Problem 4: Galaxy Note 4 S View cover won’t display time and date

I have a Galaxy Note 4 with the flip cover S-View window. Recently I have had the media controls take over my s-view screen. I have disabled and media/music player applications and i have tried resetting my phone several times. Do you have any ideas how to get rid of the media controls so that I can see the time and date and such again. — Ashley

Solution: Hi Ashley. If you used an app to modify the default behavior of your S View cover, simply uninstall it and you should be good. If you want, you can also factory reset your device to return everything back to stock. Here’s how:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off the Galaxy Note 4 completely.
  3. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  4. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  5. When the Android System Recovery shows on the screen, release the Vol Up key.
  6. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  7. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  8. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  9. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Problem 5: Galaxy Note 4 freezing, reboots randomly, won’t detect SIM card

I have a Samsung Galaxy Note 4. When i call someone, the device freezes, screen turns off and restarts automatically. After restarting, the phone won’t detect SIM card keeps showing NO SIM CARD Inserted.

I turned off the phonem reinserted SIM and turned on then again … same issue. Even when i use data i suffer with network problem and also device overheating during this. Sorry for my bad English. — Bgovind073

Solution: Hi Bgovind073. Taken altogether, these issues may have one main reason — bad hardware. We suggest that you perform a factory reset first so you’ll know if the issues can be fixed in your end or not. If the issues won’t go away after a factory reset, that’s clear confirmation that you have a hardware issue. You should send the phone in so it can by physically examined by a competent technician.

Problem 6: Galaxy Note 4 voice calls are muffled

Samsung Galaxy Note 4 call issues. Whatsapp and Facebook calls are crystal clear, however, regular calls are very muffled. I’ve experienced this with 3 different phone companies, some in different countries, it’s not the network. I’ve restarted tons of times. Calls on my Galaxy Fame (older phone) are so much clearer. — Daniel

Solution: Hi Daniel. Since you’ve already pretty much narrowed down the possible causes, you only have one more thing to do here — clearing the cache and data of of the dialer or Phone app, and factory reset.

To clear an app’s cache and data, follow these steps:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application.

Instead of doing the steps above, you can also try to use a different dialing or calling app like Facebook Messenger or Google Hangouts (make sure not to use video or voice calling via internet). Both apps support regular calls, which are the ones routed through your carrier’s network.

You can also try a factory reset (steps provided above). If the problem persists after that (and when there are no apps installed), that means you have a bad hardware. Have the phone replaced.

Problem 7: Galaxy Note 4 won’t register new fingerprint, won’t remember wifi password

I purchased a used Samsung Note 4. T-mobile. Overall looks very good but I had several issues:

 

  • Fingerprint reader does not register – could be hardware
  • It will not retain WIFi passwords – I have to enter password every time I reconnect. I saw your posting about this but as I’m on Android 6.01 there is no auto-connect option in setup – probably default.

 

I tried full reset and then flashed the factory firmware with Odin. On completing, it complains about missing DRK please flash ENG binary

It still reboots okay and works fine apart from those problems above ( all I’ve found so far)

 I assume the wifi passwords are kept somewhere that has has been corrupted and not replaced by reflashing the firmware. Maybe this is also the fingerprint issue as well as it would have to save these somewhere.

Someone has rooted the phone at some stage at the knox checker reports the warranty is invalid. — Mike

Solution: Hi Mike. Fingerprint data and wifi passwords get deleted when a new firmware is flashed. We don’t have a full history of your device though so we can’t say for sure what’s happening with it. Try to remove the root software and flash everything back to stock, preferably to the original firmware that shipped with the phone when it was unboxed. If doing so won’t fix the issue, you may be right, bad hardware may be to blame.

Problem 8: Galaxy Note 4 not charging, not turning on

Hi there. I just got a gift from a friend which was a Note 4 and for some reason soon as i get it, it started freezing and restarting on its own.

And after research i tried the sim card method and it worked ok but now phone died and it doesn’t turn on neither it charges. i tried a method of removing battery and pressing home button which boots the phone but at 2% and doesn’t charge. it just keeps dying and not running since its plugged in but not charging

What could it be?? I know it’s not my charger because all my other Androids charge thru it. I appreciate it. — Lynn

Solution: Hi Lynn. There’s nothing much that you can do if your phone won’t turn on. The only thing that we can suggest is you try to see if you can make it to power back on to other modes. Only then can you attempt some troubleshooting. If they phone remains dead though, you need to have it repaired.

Below are the steps that you can try:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem 9: Galaxy Note 4 won’t charge and keeps saying to use the original charger

Hey the droid guy. So I have a sudden issue that I’ve had with my Samsung Galaxy Note 4 within the past week where my phone would get hot really fast when I use it and none of my compatible chargers will keep it charged. what it does is if I move the cord a tiny bit, it messes with the connection.

I did purchase a new battery as I thought it was that but it is doing the same thing. It does tell me all the time that I need to have the original charger on hand but ive used the same chargers since I bought it. I’m hoping that you can help me out. I really don’t  have money for a new phone right now. Thank you so much. — Vhing

Solution: Hi Vhing. If a new battery did not make any difference, then the problem must be the charging port. This is often one of the most common reasons why a Note 4 fails to charge, or charges erratically. Have the phone examined by a professional so you’ll get an accurate assessment.

Problem 10: Galaxy Note 4 stuck in T-Mobile logo screen

Hi. Hopefully this email still works & reaches someone.  I have a Note 4 and it suddenly only boots up to the white “T-Mobile” screen.

It started when my phone battery died. But for a few weeks T-Mobile was trying to install an update but I didn’t have enough available memory to do it (it was a large amount, like 3GB, but i have so many photos & couldn’t get them off).

I’ve tried everything.

– Fully charging battery.

– Switching out battery for another one.

– Taking the battery out, waiting at least 1 min, replacing & booting up.

– Taking the battery out, the sim card out, waiting at least 1min, replacing the battery only, booting up.

– Taking the battery out, the sim card out, waiting at least 1 min, replacing both, booting up.

– connecting to chromebook to try to move files from phone (chrome book wouldnt recognize usb cord)

– connecting to a PC to try to move files from phone. It connected, but wanted to choose “media storage” over power on the actual phone – but since i cant get past white T-Mobile screen, i couldnt do that.

– taking battery & sim out, holding power for 1 and a half minutes, replacing battery & rebooting

– holding Volume up+bottom button+power button then clearing cache

– ” then rebooting

– ” then the 3 recovery options separately

– contacting T-Mobile

T-Mobile recommended going into the store to see if they could take the data off of the phone. The only thing I haven’t tried is the factory reset because i don’t want to lose my calendar (my son has a lot of medical appointments) & 3 years of photos.

Is there any way you can help? Or is that my only option at this point? Thank you. —

  Jonette

Solution: Hi Jonette. You can’t transfer files from your phone to another device until the phone loads the operating system normally or in safe mode. At this time, you really don’t have any workable option that can let you get to your calendar or allow you to recover files. We doubt there’s anything people from your local T-Mobile store can do. Even Samsung can’t help you with this one. If you want to know if you can still use the phone (after sacrificing your data), you can try doing a factory reset first via Recovery Mode, then flashing the bootloader and firmware next.

Below are the sample steps on how to flash a bootloader. It’s very similar on how to flash a firmware but the exact steps may be a little different for your phone model. If you want to try flashing, be sure to do some research. The steps we provide below are only for general guidance.

  1. Look for the correct firmware for your phone model and download it. Make sure that you select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

Problem 11: Can’t root a Galaxy Note 4

Hi. I am trying to upgrade a newer Android version onto my Samsung Note 4. To keep it short, I have rooted the device and done everything. I had wiped the system cache. However, when I tried to wipe the dalvic cache, I couldn’t find the advance tab. I am in recovery mode though. The device has been rooted. Please assist! Thanks. — Don

Solution: Hi Don. Errors and issues related to rooting can be very specific and may only be interpreted by developers of the rooting software. We suggest that you contact the developer of the software you’re using, or visit the website where you got it from for support. We don’t know anything about the said software and the necessary steps to make it to work so we hope that someone who uses the same root can guide you on what to do.

 


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Samsung Galaxy Note 4 Won’t Work Unless Plugged In Charger Issue & Other Related Problems

The #Samsung #Galaxy #Note4 is one of the older generation Note models  released in 2014 that’s still being widely used today. Sporting an excellent hardware specification combined with regular software updates, this device has become one of the solid choices for people looking for a reliable smartphone. There are however instances when certain issues can occur on this device. This is what we will be addressing today as we tackle the Galaxy Note 4 won’t work unless plugged in charger issue & other related problems.

If you own a Samsung Galaxy Note 4  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

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Note 4 Won’t Work Unless Plugged In Charger

Problem: My phone is fully charge and off the charger and when i start using it , it turns off and wont turn back on until i plug it in again. My phone wont work unless i have it plugged in. Sometimes it turns off saying 100% when i get it back on it will say 2% so i usually power it off and take the battery out when i get it on again it will say 53% i have already did the factory reset and it still wont stay on. I hope yall can help me figure this out

Solution: Since you already performed a factory reset which didn’t fix the problem what you should do next is to try to replace the battery of your phone. The battery of our phone might not be holding its usually charge anymore and is already faulty which can cause this kind of issue.

If replacing the battery does not fix the problem then this could already be caused by a component inside your phone  that’s failing to work, possibly the power IC. If this is the case then I suggest that you bring your phone to a service center and have it checked.

Note 4 Won’t Charge When Powered On

Problem: The phone won’t charge when powered on. It will charge very slowly when the power is off. The charging indicator light shows it is charging but the battery drains pretty quickly. I tried a soft reset and checked the battery for any bulging. Thanks

Solution: There are several factors that can cause this problem which you need to check for this particular issue. Before doing the troubleshooting steps listed below make sure to clean the charging port of your phone using a can of compressed air.

  • Try using a different charging cord as these cords break easily especially if they are constantly bent or coiled.
  • Try using a different wall charger.
  • Replace your battery with a new one.
  • Backup your phone data then do a factory reset.

If the above steps fail to fix the problem then it’s possible that this is already caused by an internal component that’s failing to work. I recommend that you bring your phone to a service center if this is the case.

Note 4 Not Turning On

Problem: My phone will not power on I have had it sent off to find out that it is a motherboard issue that is preventing it from turning on and needs replacing at this point I just want another phone but my life is in my phone I want the information off of the phone but since it does not come on I am lost on how to retrieve my data.

Solution: Replacing the motherboard might fix the problem however you won’t be able to access your data. What you should do right now is to bring your phone to a service center that specializes in board level repairs and have your phone checked. There might just be one component in the board that isn’t working and just needs to be replaced.

Note 4 Will Not Turn On Or Charge

Problem: My Samsung galaxy note 4 will not turn on nor will it charge or do anything when plugged in with a charger cable or plugged into a laptop. I have changed the battery to a fully charged battery from a friends Note 4 and still does not power up. please help me?

Solution: Since you already tried replacing the battery with another one that is known to work which still doesn’t fix the problem then it’s possible that this is already caused by an internal hardware  component that’s failing to work. I recommend that you bring the phone to a service center and have it checked.

Note 4 Powers Off And On Unless Connected To Charger

Problem: Hello, my problem is with my Samsung Galaxy note 4. The problem is, the phone will be fully charged, then it will get to about 60% or lower then will randomly power itself off and on. This process repeats until I connect it to the charger. Now I did try to hold the power button while it was restarting and it said it was dead. Once I connected it to the charger it said it was at 57%. I have looked for software updates, and there are none for it currently. I have tried taking the battery out, and putting it back in. I also have tried a factory reset. All these have led to no solution.

Solution: You can try replacing the battery with a new one as this looks like  a battery related issue. If this problem still remains even with a new battery installed then I suggest that you have your phone checked at a service center.

Note 4 Randomly Resets Itself

Problem: Hi there My samsung note 4 randomly reset itself yesterday, I first though I accidently hit the power key. But then the phone goes to first samsung startup window, then resets again, and resets again not moving forward. It keeps resetting repetitively. No light show at top or lit up , phone just vibrates then first startup(black window with samsung galaxy note 4: powered by android). Then resets. Not sure about android version. Hope you can help.

Solution: Does your phone have a microSD card installed? If it does then try removing it as this might be causing the problem.

If your phone doesn’t have a microSD card installed or if the issue still occurs even when the microSD card is removed then I recommend that you perform the following troubleshooting steps listed below.

  • Remove the battery and microSD card ( if one is installed). Press and hold the power button for at least a minute. This will discharge the phone circuit and clear out its RAM. Reinsert just the battery then check if the phone can successfully turn on.
  • Try starting the phone in recovery mode then wipe its cache partition. Restart the phone.
  • Start the phone in recovery mode then do a factory reset. Take note that this will erase your phone data.

If the above steps fail to fix the problem then you should consider flashing the phone software with its updated stock firmware file. Instructions on how to do this can be found at several of the popular android forums online. Should this fail then it’s time to bring your phone to a service center and have it checked.

Note 4 Turns Off By Itself

Problem: First,  phone would turn off by itself.  Got a new battery and no change  Rooted phone and tried to add new operating system, no help.  Factory reset phone and it works sometimes.  When the phone is left on it works.  When I shut it off the phone will not start up again until I take out the battery for at least an hour.  Sometime I can get it to start then.  I have tried all of the suggestions that I have read.  Is there any hope for me?

Solution: You can try replacing the battery with a new one. If this doesn’t work then this could already be a hardware related issue caused by a faulty component. I recommend that you have this checked at a service center.

Note 4 Won’t Charge

Problem: Hi, my note 4 won’t charge. Whenever i plug in my charger it shows the charging screen for couple seconds and then it goes away and it constantly starts to beep. I’ve tried many different chargers and outlets and it still won’t work. I don’t know if there is a problem with my phone or my charger or the battery. Can you please help?

Solution: Try cleaning the charging port of your phone using a can of compressed air as this issue could be caused by the accumulation of dirt in the port. Once you have made sure that the port is clean try using a different charging cord when charging your phone. You should also check if your phone charges when plugged to the USB port of your computer. If it charges this way then the problem could be caused by a damaged pin in the charging port assembly. If this is the case you should bring the phone to a service center and have it checked.

Another factor that can cause this issue is a faulty battery. Try getting a new battery and see if this fixes the problem.

If the above steps don’t work then bring your phone to a service center and have it checked.

Note 4 Battery Discharges Quickly

Problem: Brand new just a month ago. Charges to 100 %. Sometimes lasts all day and night. Other times goes from 95 or 100% to zero instantly. Happened twice today, once after taking just 3 or 4 photos, then stuck in a reboot loop. Then again this afternoon, just turned it on, 100% charge, then checked 2 text messages and it said battery was critically low, then shut down. Now slowly recharging, but it was at 100% just 10 minutes ago. Now at 4%.  What the?

Solution: Your phone might have a bad battery. Try getting a new battery and see if this fixes the problem. Another factor that you should check is if the phone software is causing this problem. Backup your phone data then do a factory reset. If after the reset the issue still remains then you should have the phone checked at a service center.

Note 4 Battery Not Charging To 100%

Problem: I have a note 4 and recently bought a new battery for it simply because I was having problems with it charging up to 88 and wouldn’t charge past that. I was thinking it was the battery but the phone does the same thing with the new battery. Could you tell me why does this happen?

Solution: Try using another charger and charging cord when charging the phone then check if the battery charges completely.

There are also instances when this issue can be caused by a glitch in the phone software. To check if this is the case you need to backup your phone data then do a factory reset.

Should the issue still occur even after the reset then you should bring your phone to a service center and have it checked.

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Samsung Galaxy Note 4 Battery Needs To Be Removed To Turn On Device Issue & Other Related Issues

The #Samsung #Galaxy #Note4 is one of the most popular model in the Note series and was released in 2014. Despite being two years old already this phone still functions quite well due to its excellent hardware as well as constant software updates. A lot of people are currently using this phone as their daily driver without encountering any problems. There are however instances when certain issues can occur on this device. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 4 battery needs to be removed to turn on device issue & other related problems.

If you own a Samsung Galaxy Note 4  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

Note 4 Battery Needs To Be Removed To Turn On Device

Problem: Since a few days my SAMSUNG Galaxy Note 4 – so far perfectly functioning – spontaneously reboots or freezes up so that I have to remove the battery to turn it on again and reboot. In one occasion, during the reboot it spontaneously reset to manufacturing settings, thus loosing all the apps and data. In addition, despite a total reset of the disk it’s not ‘clean’ because most (about 90%) of the disk space is still unavailable, though non data or software is present in it.  I always treated the smartphone with maximum care both physically (bump protected, no shocks, no water, no scratches) and for what concerns the software: regular cleanup and antivirus check, no dangerous websites, no tricky mail attachments …  Do you have any suggestions about what it can be and what to do ?

Solution: Does your phone have a microSD card installed? If it does then try removing it first as this might be causing the freezing and rebooting problem.

If the issue persists then I recommend that you backup your phone data then do a factory reset from the recovery mode. Once this is done do not install anything in your phone yet.  Try to check first if the issue still occurs. If it does then this could already be a hardware related problem in which case you should bring your phone to  a service center and have it checked.

Note 4 Won’t Charge

Problem: OK so my Note 4 started having charging difficulties about a month ago then stopped charging altogether about a week later. A friend of mine works at a battery and phone repair shop so I had him test the battery for me and the battery was fine, he concluded it was the charging port. So rather than having the port fixed, I opted to order the wireless charging back and a wireless charger. This solved my problem for about 2 weeks now. However last night my issues continued somehow. Now my problem is the phone won’t charge wirelessly. The blue light on my Samsung wireless charger lights up but the phone won’t charge. I’ve tried removing and reinstalling the cover and battery as well as restarting the phone. Any help would be awesome. I don’t want to get a new phone, other than the charging issue it works absolutely great.

Solution: Try using a different wall charger to power up the wireless charging pad that you are using. If possible try using the Samsung adaptive fast charging charger as this provides the optimum power output. You should also try using a different USB cord to charge the phone.

To check if the phone software is causing this issue you should turn off the phone then check if it charges wirelessly. If it does then a glitch in the phone software could be causing this problem. I recommend that you backup your phone data then do a factory reset if this is the case.

Should the above steps fail then you have to eliminate any of the factors listed below which could be causing the problem.

  • Battery
  • Phone charger cover
  • Wireless charging pad

Note 4 Randomly Freezes And Restarts On Its Own

Problem: Hi, I’ve been using my Note 4 for about a year and 4 months now and my phone would randomly freeze and restart on its own. It’s not the battery since it does that whether I’m charging it or not. I know the battery life is trash and that’s I have it constantly charging. But the restarting problem is getting off my hands. It used to do that once a month or something like that but now it happens once every few minutes. And last night it didn’t even turn back on after crashing so I had to do the soft reset. I don’t have warranty and I’m not looking to spend hundreds of bucks to fix it. I just want to know what the problem is and perhaps how to fix it if there is a way. But most importantly, I want to know why this is happening. Thank you.

Solution: There are two things that you can do right now. First you should check if the phone software has anything to do with this problem. Listed below are the software related troubleshooting steps that you should do.

  • Start the phone in Safe Mode. When the phone operates in this mode only the pre-installed apps are allowed to run. Check if the issue occurs in this mode. If it doesn’t then there’s a chance that an app you downloaded is causing the problem. Find out what app this is and uninstall it.
  • If the problem occurs even in Safe Mode then I recommend you backup your phone data then do a factory reset. Once the reset is complete check if the issue still occurs.

If the software troubleshooting fails to fix the problem then you should try replacing the battery. Should the issue still occur then you should bring your phone to a service center and have it checked.

Note 4 Not Turning On After Falling From Table

Problem: Yesterday, my Galaxy note 4 fell from a table with the charge cable attached. This seemed at the time to have no impact to it’s performance. Last night I noticed it wasn’t charging correctly. Sometimes indicating me it had 35% charge, another time indicating it had 0% charge. Also the phone would shut down as soon as the password was entered. At present the phone is dead. No sign of charge or anything. I tried pressing and holding the Volume Up and the Home keys together, then pressing and hold the Power key. This had no effect. Nothing. What do you think?

Solution: What you will want to do first in this case is to check the charging port if it has any signs of damage ( If the port is damaged then you will need to have this replaced). If the port has no visible damages then ty cleaning the port first with a can of compressed air. Make sure to remove any dirt or debris that might be stuck in this port.

Next, remove the battery and microSD card ( if you have one installed). Press and hold the power button for at least a minute. What this does is it discharges the phone circuit and clears out its RAM. Reinsert the battery then try to turn on the phone. If the phone doesn’t turn on then charge it for at least 20 minutes before turning it on again.

Should the problem persist you should try using a new battery on your phone to eliminate any battery related problems.

If the above steps fail to fix the problem then you should bring your phone to a service center and have it checked.

Note 4 Takes Too Long To Charge Battery Drains Quickly

Problem: I have been using a Samsung Galaxy note 4 since August 2015. This year in September my samsung charger wire got all bent up and I wasn’t able to use it so I started using an android charger..all was fine until 2 weeks back when one night I plugged it in the charger and dozed off to sleep..in the morning my phone was very hot and couldn’t turn on so I took out the battery and let it cool and then charged it again.. after that I have experienced that my phone takes about 4-5 hours to charge and the battery drains out very quickly like in 2-3 hours…please help as I am from the Pacific Islands and it’s hard to get original battery replacements here..

Solution: It’s possible that the charging cord that you are using has a problem ( possibly some shorted wires) causing the battery to heat up and possibly damaging it. What you should do in this case is to try to use a different charging cord and wall charger. If this doesn’t work then you should check if the phone software is causing the problem by backing up your phone data then doing a factory reset. Once the reset is complete don’t install anything in your phone yet. If the issue still occurs then you will need to get a new battery.

Note 4 Reboots Itself With Battery Life Left

Problem: My Phones is at 27% battery life switching off & restarting again & again automatically unless all the battery life ends. After charging it’s working fine, but only giving problem when the battery level reaches 27% or less & also battery is draining tremendously fast i.e. I have to charge it twice a day. PLEASE REPLY.

Related Problem: When my battery life gets to 70%, especially if i am online, the phone constantly reboots itself. It only does it if I am online. I have installed a brand new battery, but the problem still persist.

Related Problem: My Samsung Note 4 keeps restarting itself, usually when I open up snapchat.  But it has done it before using camera, facebook, and chrome.  I had charged my phone to 100%.  I was using it for less than 20mins, and then all of a sudden it shuts off and keeps rebooting itself nonstop.  So I took out the battery for a few seconds, and placed it back in.  My battery went down to 47%.  I have two batteries that I switch out, but the original battery was dying faster.

Related Problem: Note 4 shuts down randomly when the battery reaches 40% or lower it tends to shut down after opening high memory usage apps such as snapchat after it shuts down, knowing it still had battery life left, when you turn it back on it says it has 0% battery life left and immediately shuts back down

Solution: Here’s what you need to do when your phone turns off

  • Make sure your phone is running on the latest software update.
  • Remove the microSD card of your phone if you have one installed. Check if the issue still occurs.
  • Backup your phone data then do a factory reset. Check if the issue still occurs.
  • Replace your battery with a new one.

If you are still experiencing the same issue after performing the steps listed above then you should bring your phone to a service center and have it checked.

Note 4 Reboot Loop If Unplugged From Charger

Problem: Your article on Samsung Note 4 rebooting issues keeps telling everyone to check the software, firmware and the battery. Clearly that’s not the issue. My phone started turning itself off with about 9% battery remaining and progressed to where it would go into reboot loop when at 54%. The present state is as follows: immaterial of the battery being at 100% or whatever, the phone goes into reboot loop if unplugged from a wall or a battery bank. What could be the issue? I have tried replacing the battery, hard resetting, removal of SIM and Memory Card- so its not something that can be ‘easily’ sorted out. This is the same problem hundreds of people are facing exactly around 11 to 14 months of usage. Please help- tell me whats going on.

Solution: It’s very likely that your phone has a faulty internal component, possibly the power IC. For this particular case you should bring your phone to a service center and have it checked.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Fixing The Samsung Galaxy Note 4 Not Recognizing Charger Issue & Other Related Problems

Do you own a #Samsung #Galaxy #Note4? Are you having problems charging the device? You have come to the right place as this is what we will be discussing today. As you may have already known, we have been providing our readers some helpful tips on resolving some of the concerns that they have with this particular model. In this latest installment of the series we will tackle the Galaxy Note 4 not recognizing charger issue & other related problems.

Samsung Galaxy Note 4

If you own a Samsung Galaxy Note 4  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

Note 4 Not Recognizing Charger

Problem: The phone doesn’t recognize wall charger via wall plug, it only recognizes it through my computer. I’ve tried multiple cords and wall chargers. My boyfriends phone is working fine since the update and has no issue with any of the cords or plugs I’m using.

Solution: This is an uncommon problem but it does happen. What happens in this scenario is that the phone does not charge using a wall charger but charges using a computer. One likely reason why this is happening is that the phone has some internal hardware problem. You should however check if other factors are involved by doing the troubleshooting steps listed below. After performing each step check if the issue disappears.

  • Clean the charging port of the phone using a can of compressed air, by blowing to it using a straw, or by using a cotton bud dipped in alcohol. Sometimes dirt or debris that is in this port can cause problems with charging.
  • Start your phone in Safe Mode then check if the phone charges in this mode. In the event that the phone will charge then the problem could be caused by an app. Find out what app this is and uninstall it.
  • Backup your phone data then do a factory reset.

If the above steps fail to resolve the problem then I suggest you bring the device to an authorized service center and have it checked.

Note 4 Does Not Charge

Problem: I have Note 4 edge and it has charging issue. When I put it on charge it show charging sign but it doesn’t charge at all….I did soft backup like take the battery out hold power button for 30 sec and reinstal battery it help for a day but same problem again what i should do and what could be a possible  issue with my phone

Solution: If the soft reset temporarily solves the issue then this could be a software related problem. I suggest you backup your phone data then do a factory reset. After the reset is complete check if the issue still occurs. If it does then I recommend you perform the following troubleshooting steps listed below.

  • Clean the charging port of your phone since the presence of dirt or debris can interfere with the charging process. To clean the port you can use a can of compressed air or cotton bud dipped in alcohol.
  • Use a different charging cord and wall charger when charging your phone.
  • Replace your phone battery with a new one.

Note 4 Does Not Charge IF Phone Is On

Problem: Phone will not charge……when powered on. Tried multiple different chargers. When phone is OFF I am given the battery symbol with charge symbol inside, phone vibrates and symbols fade, vibrates again and comes back. I was able to charge in this manner last night but battery is rapidly losing charge. Any suggestions

Solution: This appears to be a hardware related issue caused by some component inside the phone or by a faulty phone charging port. Before bringing the phone to an authorized service center for checking try to perform the recommended troubleshooting steps listed below.

  • Clean the phone charging port using a can of compressed air or cotton bud dipped in alcohol.
  • Try using a different charging cord and wall charger.
  • Try using a new battery on your phone.
  • Backup your phone data then do a factory reset.

Note 4 Won’t Charge

Problem: My phone won’t charge. I replaced the battery, removed my cache, did a soft reset and tried multiple cables. I am down to a hardware/firmware issue or my connector. My connector looks fine and seems to be fitting properly. I cleaned out the dust and debris and it is still not charging. I have left my phone charging for 15 minutes and I still can’t get it to show the charging light. Any ideas on how to fix this. Thanks

Solution: It looks like you have already isolated every possible factor that could cause this issue except the phone hardware. Are you able to do a factory reset? If you are then try to do it. Make sure to backup your phone data before performing this procedure. If the issue still persists then this could be caused by a faulty charging port or a bad power IC. If this is the case then I suggest you bring your phone to an authorized service center.

Note 4 Battery Drains Faster After Marshmallow Update

Problem: I received the new Marshmallow 6.0.1 update a couple of days ago and noticed that it drained my battery super fast. I’ve never had this problem before the update. I can usually have 40+ percent left when I leave the office after a 8-9 hr day but now in the last couple of days I’m lucky if I have 15% left before the day is over. I even loaded Greenify from another blog post to hibernate unused apps to save power and that seems to have helped a little but not much. I also noticed that the phone gets hotter when it’s charging where as it didn’t before this update.

Solution: If the phone settings before and after the update are still the same then it appears that this problem is caused by an old software data that has not been completely removed from the device during the update. To resolve this problem I suggest you backup your phone data then do a factory reset.

In the event that some changes to the phone settings or new apps were installed right after the Marshmallow update then you should perform the following steps listed below.

  • Turn off the services which are not used. This includes location, Bluetooth, Wi-Fi, mobile data, etc.
  • Reduce screen brightness.
  • Start the phone in Safe Mode then check if the battery drain issue occurs in this mode. If it doesn’t then it could be  caused by an app. Find out what app this is and uninstall it.

Note 4 Not Charging When On Or Off

Problem: Hi phone works fine but won’t charge. When phone is on it comes up unable to charge device make sure you’re using a Samsung compatible battery and charger and that your device is properly connected. When phone is turned off it comes up either with a yellow battery with line through it or a battery with a thermometer in it any help would be greatful thanks

Solution: It’s very likely that something is wrong with the phone’s charging port that’s causing this problem. Several other device owners who are experiencing this very same issue had to replace the charging port of their device. You should however check if other factors are involved by performing the troubleshooting steps listed below.

  • Clean the charging port of your phone using a can of compressed air or cotton bud dipped in alcohol.
  • Use a different charging cord and wall charger when charging your phone.
  • Replace the phone battery.
  • Backup your phone data then do a factory reset.

If the above steps fail then I suggest you bring your phone to an authorized service center and have it checked.

Note 4 Randomly Rebooting

Problem: I updated before bed last night.  I just got to work and noticed my phone is randomly rebooting on its own.  There is no error code, but it continues to show SD Card icon in notifications with “for transferring photos & media”.  Other than that, I have not installed ANYTHING new.  I did back up to my samsung pc thing before updating.  It appears all my apps are in place exactly where I had them.  I am currently listening to my IHeartRadio app and it has shut down randomly on me twice.  I did do a soft reboot by removing the battery for 10 seconds before restarting, but it continues to turn off on its own.  Help!  Thanks.

Solution: Try taking out the microSD card of your phone then check if it still reboots on its own. If it doesn’t then you may need to replace this card.  If the issue still occurs even with the card removed then try wiping the cache partition of your phone from the recovery mode. If this fails to resolve the problem then do a factory reset. Make sure that you have a backup of your phone data before doing this step.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How to make Galaxy Note 4 battery last longer, other power issues

Note 4

Released in 2014, it’s understandable that many of today’s #GalaxyNote4 users are reporting their battery losing power faster than before, or that their device is now having some boot/power related problems. In this article, we cover some of the battery- and power-related issues being asked by some members of our community. We hope that this material will be of help.

  1. Galaxy Note 4 keeps booting to download mode
  2. How to make Galaxy Note 4 battery last longer
  3. Galaxy Note 4 shuts down on its if not in Power Saving mode
  4. Galaxy Note 4 keeps rebooting
  5. Galaxy Note 4 battery won’t fully charge to 100% | Note 4 won’t boot normally

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 4 keeps booting to download mode

Hi there. I’m having a repetitive issue with my Galaxy Note 4 (910w8 CDN Rogers) in regards to both power/boot up & software update. Upon using my phone several times during the day randomly it would reboot, flash to Samsung logo and go into ‘ODIN mode’. I’ve tried many troubleshooting in this state on my own such as simply waiting, pressing volume up, home and power and even just holding power button but no change. Only resolution is to battery pull. `

Now with battery pulling I’ve noticed again, it’s random if it will work or not. By that I mean holding power button will not power it on and I have to do a battery pull while on a black screen and try again. Now from here sometimes it works and boots up but sometimes it boots into download mode ( very odd).

Now at this point you would think with all these issues a factory reset should help or update. However again, more issues.

Factory reset works perfectly fine now because the resets did not resolve the issue. I’ve tried them multiple times different ways such as volume up home power / using ODIN and flashed stock ROM from provider / Samsung smart switch software to try to update & restore.

I’ve noticed the phone works fine with other firmwares until it updates to 5.0.1 , which from here it has the issues with constant freezing, rebooting to Odin or download mode or not turning on after being turned off completely.

It does successfully download 5.1 firmware however when I try to proceed it begins but then crashes into download mode.

When attempting to update via Samsung switch it displayed a different message that would not go away and was very difficult to factory reset from.

I’ve tried the basics such as different battery, different usbs when resetting using  computer, antivirus/clean up apps, removing sim/SD and also trying to update with no third party apps ever installed but no luck. I’ve been at this for 2 months and currently using a different phone until I can fix it. (I’m currently typing this article with the actual phone right now so it DOES work but only 40% of the time).

I’ve noticed Snapchat when downloaded no matter what firmware update, it freezes the whole phone and becomes VERY slow. As in minutes to change pages (it took 15-20 mins even just to delete the app).

Hope all this information helps thank you. — Jonathan

Solution: Hi Jonathan. Fixing an issue like yours involves doing a lot of software troubleshooting but if not one of them works, your best choice would be to simply seek for a replacement. We can see that you’ve already done almost all the things that we usually recommend in this blog. Like you, there’s no way for us to know for sure what is the exact cause of the issue.

The only suggestion that would sense in this case right now is to see if there’s a difference after you do a factory reset. This will help determine if one of the apps is to blame, or if the issue lies deep within the hardware itself. Make sure that you don’t install any app during the observation period, which is 24 hours in the least. If the problems continue even if you’re running a clean firmware and without any apps installed, you can bet you need another phone.

Problem #2: How to make Galaxy Note 4 battery last longer

Everytime my device is not connected to the charger it will switch off. I have tried safe mode and clearing cache, but nothing seems to work.

I’m currently overseas on holiday, and have ordered a replacement battery. However I still have a few weeks left and would love to take photos of my trip.

Is there anything else I can try? Or does it sound like a battery issue which just needs to be replaced?

What should I do if after inserting the new battery there is no change?

Also how do I charge the new battery to provide optimum performance of the new battery? Eg. Time to initially charge / phone turned off or on during charging?

Thank you in advance for any advice/help. — Chelsea

Solution: Hi Chelsea. If the phone only works when connected to the mains, that’s a clear indication of a battery failure. Replacing it with a new one should fix the problem.

There are no special tricks necessary in making sure that a new battery will work properly. Simply use the phone as usual once you insert the new battery and charge it once it’s fully drained. What you should be more concerned of is on how to take good care of the battery in the next coming months. A Lithium-based battery like the one on your Galaxy Note 4 can only last for a few hundred charging cycles before it starts to show signs of aging and eventually end-of-life. The number of charging cycles depends on the user. If you can’t let a few minutes pass without checking your device, you may find yourself charging once or twice a day. Charging your phone at this rate means that the battery may not last a year before it starts showing serious deterioration. Every discharge (using the phone) and charge cycle depletes the battery’s capacity to hold a charge, thereby shortening its ability to keep power in the long run.

That doesn’t mean though you don’t want to make your smartphone battery last longer. But how exactly can you make your battery last longer?

Below are some of the tips that you can try.

Some people would immediately think of apps. Well, there no app in the world that can fix a broken battery. The best way to extend its life is to do good practices and some them are found below:

Disable non-essential services

Your Galaxy Note 4 packs a lot of outstanding features and functionalities but keeping them on throughout the day, even if you’re not using them, can be taxing for the battery. Features like NFC, Wi-Fi, Bluetooth, GPS, mobile data, etc, if left on, can drain battery power faster than normal. Make sure that you only leave important features on to save power. Remember, the faster the battery drains, the more charging cycles accumulate in a short time.

Turn off social networking apps

Social networking, shopping, and even messaging apps are some of the most common causes of battery drain. Social networking apps like Facebook or Twitter constantly requests for updates from remote servers. If you set them to sync automatically, they will keep working in the background all the time as they try to communicate with their servers. Such activity requires additional processor computing, which translates to more power requirement.

We suggest that you set the sync options of this type of apps to manual so that you only get updates when you manually sync them.

Delete unnecessary apps

With so many free apps in Google Play Store, users are often tempted to install anything of interest for them. The problem is that no one, except the developer, really knows how exactly a particular apps work. Based on today’s trend, not only is there a security risk in unrestricted app installation, but battery drain can also occur as a result. This is due to the fact that some apps are designed to regularly send or receive update to and from remote servers. Some apps can also appear to self-upload files or do other tasks other than the one it’s been designed to do. Needless to say, the more apps you have, the higher the chance of unnecessary services running in the background.

Lower down screen brightness

Almost all things look beautiful in a Note 4 if the screen is bright and many users want to view things that way. If you are one of them, now is the time to change. Having screen brightness at maximum can significantly consume battery power. If you want to extend your battery life, lowering screen brightness to a tolerable level is an important first step.

Turn off haptic feedback

If you like to feel the device vibrating everytime you type something, now is the time to stop doing it. Haptic feedback drains battery power everytime your device energize the tiny motor that provides the vibrating feedback.

Avoid temperature extremes exposure

Both cold and heat are bad for any electronic device including the Note 4. Make sure not leave your phone outside when it’s raining or snowing. The same is true for heat exposure. Leaving your phone inside a car under the sun will most likely alter the delicate chemical balance inside the battery. Exposure to heat often results to battery becoming deformed which can also physically damage the motherboard.

Do your own research

There are other tips and tricks that you can do to keep your Lithium-ion battery healthy for a long time. Simply tap Google’s power to give you other online resources to do the job.

Problem #3: Galaxy Note 4 shuts down on its if not in Power Saving mode

I installed the new update on Saturday and left my phone in normal mode (not power saving) and at some point it started turning off and doesn’t want to turn on unless you plug it in a charger.

It happened a couple of time and the problem remained, shuts down and you can’t turn it on unless you start charging it. Most of the times the telephone had 60-75% battery and after I plugged it in. I was able to turn it on right away.

I tried in Power Saving mode and the issue doesn’t seem to re-occur. The problem of the new Power Saving mode is that it restricts nearly all my background data and I need the information right at the moment I receive it. Furthermore, I have to open most of the apps to check if I have received something which is ridiculously annoying.

Thank you in advance for the help!

Kindest regards. — Valentin

Solution: Hi Valentin. This issue may be similar to Chelsea’s (above) so you also want to look at the possibility that the battery may have failed.

On the other hand, you can also do some basic software checks to see if an operating system glitch can be blamed. We suggest that you try wipe the phone clean by doing a factory reset first. This will help you see if battery is to blame, or if a software glitch forces the phone to shut down on its own. For reference, here are the steps on how to do that:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  • Now highlight ‘Yes — delete all user data’ using the Volume Down key and press the Power key to begin the reset.
  • When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  • The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Problem #4: Galaxy Note 4 keeps rebooting

I recently started having phone issues where the response becomes very delayed and eventually reboots. I have tried a full master factory reset of the phone, cache clear and even disabled lots of “bloatware” and it will still eventually reset. I have no apps installed. I have not pinpointed at what point it resets. Once it reset, while I was trying to to respond to a text. Another time, it reset when I was just browsing the web. Sometines when it resets, it will hang on the samsung note 4 intro screen. Then I have to take the battery out and keep trying till it eventually reboots. I’m currently typing this on my phone now and didn’t experience any issue during the typing of this response. — Andre

Solution: Hi Andre. Well, as we have discussed above, an issue that can’t be fixed by software troubleshooting is certainly hardware in nature.  Call Samsung or your carrier for a repair or replacement.

Of course, it can also be a battery malfunction so try using another battery to see the difference.

Problem #5: Galaxy Note 5 battery won’t fully charge to 100% | Note 5 won’t boot normally

My first issue with my phone was that the battery life, when fully charged only went to 75% and my phone would die before I came back home from school. Recently my phone battery life started improving and the percentage shown would be at 100%, which was fine. Then my phone started shutting off at random times. at first I thought it was related to the battery percentage it was at, but I soon realized it wasn’t. It began to happen more frequently, at first once a day, then twice. I thought it had to do with my battery so I would take it out and put it back in every time and the percentage would be the same.

A couple days ago it would turn off every hour and now my phone won’t even work. When I plug it in the battery sign flashes over and over and over. When I take it off the plug and try to turn in on it will turn on by chance ( one in every 20 tries to turn on)  and I’ll have a 15 second window of my phone working  fine, then it will shut off again. I have dropped my phone a few times but that hasn’t affected it before and haven’t made any significantly big downloads. — Joel

Solution: Hi Joel. The first thing that you want to do is battery calibration. Kindly do the following steps:

  • Charge the phone until the battery level reaches 100%.
  • Drain the battery to 0% by playing some games and doing resource demanding tasks.
  • Charge the battery up to 100% again.
  • Drain the battery to 0% one more time.
  • You should now have a calibrated battery for your Android device.

If nothing will change, make sure that you do the basic software solutions such as wiping the cache partition, booting the phone in safe mode (to see if a third party app is to blame), and performing a factory reset. The essential thing in doing any of last two solutions (safe mode and factory reset) is observation. Be sure to observe how the phone behaves after doing each of them to see the difference. If the issue persists say, after doing a factory reset (and you’ve not installed any apps), you can safely assume that the battery or motherboard may be defective.

 


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Samsung Galaxy Note 4 Won’t Fast Charge Issue & Other Related Problems

When your smartphone is about to run out of power the first thing that you will do is look for its charger and charge the device. Normally it would take around 3-4 hours to charge a phone however with the release of fast chargers this amount of time can be reduced significantly. The #Samsung Galaxy #Note4 for example uses a fast charger which allows the phone to be charged from 0% to 50% in just 30 minutes. Several of our readers however have an issue using the fast charger of their phone which is what we will tackle today. In this latest installment of our troubleshooting series we will deal with the Galaxy Note 4 won’t fast charge issue & other related problems.

Samsung Galaxy Note 4

If you own a Samsung Galaxy Note 4  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

Note 4 Won’t Fast Charge

Problem: WHEN I PLUG MY FAST CHARGING CORD IN IT WON’T FAST CHARGE . I HAVE TO CONTINUOUSLY UNPLUG AND PLUG IN THE CORD UNTIL THE LITTLE STATUS BAR COMES UP SAYING “FAST CHARGER CONNECTED ” ONCE THAT COMES UP MY CORD END THAT I PLUG INTO THE PHONE ITSELF BECOMES SO HOT I CANNOT EVEN TOUCH IT.

Solution: There’s a possibility that the charging cord that you are using has a problem. This usually happens when the cord is constantly bent or coiled which causes the wires inside to come loose or get disconnected. I suggest you try to replace this cord with a new one. If possible use a Samsung branded cord. Another factor that you should look into is the dirt or debris that may be present in the charging port of your phone. This usually interferes with the charging process and can affect the fast charging feature of the phone as well. If necessary clean this port using a can of compressed air or cotton bud dipped in alcohol.

Note 4 Fast Charge Feature Not Working

Problem: I gave my wife my Note 4 after upgrading to the Note 5. Exactly 1 day later it ceased to allow the fast charge feature to be used. It charges fine at a slow rate and connects well. I have wiped it, tried different kernels and roms to no avail. So I decided to try and odin the stock firmware, but it no longer accepts usb connections to the computer. Everything tells me its a hardware issue, but I’d like to be sure as I have already replaced the charging port. Thanks and keep up the great work!

Solution: If you have already tried using different USB cords in connecting your phone to a computer and it isn’t recognized then it’s probably a hardware issue already. Try to check the phone with another computer as well just to make sure.

Note 4 Won’t Charge

Problem: My phone won’t charge. It’s completely dead. I tried the soft reset. I changed cords, I did the USB lift, I blew out the USB port. When I connect my phone to any charger, the battery icon appears on the screen, but not the LED indicator. The icon will stay on the screen for a few seconds and then cut off and reappear as if I pulled the charger out and just plugged the charger in. It will do this loop constantly until I unplug the charger. Also while the charger is in I tried a manual reboot with the volume and power key. The phone will boot up and die immediately when it gets to the home screen. My phone will also not power on just by pressing the power button while the charger is in.

Solution: Try using a different battery in your phone ( preferably a new one) to check if the issue is caused by a weak battery. If the issue remains then check if you can access the recovery mode of the phone. If you are able to start the phone in this mode then I suggest you immediately do a factory reset from here. Take note that this will delete your phone data so make sure to have a backup copy prior to performing this procedure.

If at this point the issue still persists then this could already be a hardware related problem. Bring your phone to an authorized service center and have it checked.

Note 4 Switches Off Automatically

Problem: This trouble started a few days earlier. My note 4 is around 9 months old. Since the last few days my phone has switching off automatically. Whenever I try to restart it   it gets stuck at the samsung logo and restarts again getting stuck at the logo screen. This process continues. Only when I connect to my charger it restarts. After removing charger  it works fine for 3-4 hours then again switches off. Is it a hardware or software related problem? Any sort of help would be wonderful since it is  a very expensive handset.

Solution: This is one of the issues that some smartphone owners will usually experience. Sometimes this is called a boot loop issue since the device is incompletely starting in a loop. To troubleshoot this problem you need to take out the battery and the microSD card ( if your phone has one installed) then press and hold the power button for at least a minute. What this does is it discharges your phone circuit and clears out the RAM. Reinsert just the battery then turn on your phone.

In case the issue still persists then you should first backup your phone data. Once this has been done do a factory reset. You can either do this from the recovery mode or from the phone settings.

Note 4 Does Not Start After Downloading Software Update

Problem: I have a Samsung Galaxy Note 4 SM-N910T.  N910TUVU1ANIH  HW Rev 1.1  10/15/2014. Recently T-Mobile did an OTA upgrade to 5.1.1 shortly thereafter I started having major issues with it.  Random reboots.  Frequently seeing the “Downloading do not turn off target” error screen repeatedly, sometimes booting up sometimes not. I talked to T-Mobile who suggested I backup my data and try resetting the phone, so I started to do that.   As Helium and other tools didn’t backup all the data due to some apps not wanting me to, I was still in the middle of that process and hadn’t yet tried resetting or anything. I put my phone down one night and went to bed.  When I woke up the phone wouldn’t turn back on. Nothing I’ve done has helped. I’ve tried all the various resetting tricks with the various button combinations, taking the battery out, taking the sim card and the sd card out, etc. I have an external samsung battery charger and two batteries so I know it’s not the battery. I have multiple samsung OEM USB cables, so I know it’s not that.  No matter what I do I get no response from the screen and I do not get any of the vibrating bootup response from the power button.  So there are no signs of life and nothing about it makes any sense to me. It hasn’t gotten wet but just incase I did try to do the rice drying trick just incase something happened to it when I was asleep. ****Here’s the only sign of life: when I plug the phone into the computer (Windows 10 at the moment) it registers the device as QHSUSB_BULK   *****. I got SkipSoft and donated for Pro for the Galaxy Note 4 so I would have a variety of tools that are easy to use.  But from everything I read it seems like I need to be able to turn on the phone to use the Odin tool.  I also downloaded other tools.  Read lots of webpages on the subject,  tried talking to a few people in various IRC channels, etc. etc. etc.  I’m fairly tech savvy but not terribly smartphone savvy (this is only my second.)  This is … exceedingly frustrating. Any suggestions? Thanks

Solution: When a device shows QHSUSB_BULK when connected to a computer it usually means that it is bricked. This could happen when the download and install process of the software update has been interrupted. Some owners of this device who have this same experience solved this issue by downloading a debrick image to the microSD card of the phone. Detailed instructions on this procedure can be found at the XDA Developers forum.

Note 4 Randomly Restarts And goes To Boot Loop

Problem: My phone randomly restarts and will go into infinite boot loop unless I plug the phone in (even for just a few seconds). The issue can be replicated 100% of the time by opening up the camera app and taking a picture. However when plugged in, the camera can be used normally without causing a device reboot. The issue also happens more randomly when using the phone in other operations.

Things I have tried:

 

  • Deleted apps
  • Cleared Cache
  • Removed SD Card
  • FACTORY RESET — issue continues to occur even with zero apps downloaded. Issue also occurred on the new phone set up screen prior to signing into google, samsung, and connecting to wifi.

 

This leads me to believe it is not software related.

Solution: It’s possible that the issue is caused by a weak battery since you mentioned that the problem does not occur when you plug the phone to its charger. Try getting a new battery then check if the issue still persists.

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Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Samsung Galaxy Note 4 Not Taking Charge Issue & Other Power Related Problems

The #Samsung Galaxy #Note4 is one of the smartphone models available in the market that offers a great battery life. Having a 3220 mAh battery allows this phone to make 28 hours of 3G calls, 11 hours of web browsing, or 17 hours of video playback on a single charge. This is indeed quite impressive considering the fact that most of the high end smartphones available in the market today loses its charge at the end of the day.

Samsung Galaxy S4

There are however some owners of this phone having a problem charging the device or turning it on. This is what we will be discussing today as we tackle the Galaxy Note 4 not taking charge issue & other power related problems.

If you own a Samsung Galaxy Note 4  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

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Note 4 Not Taking Charge

Problem: My phone is not taking charge. It is at 46% and when I plug in the charger , it takes like forever to charge. If I just swipe the screen the battery power will drop to 44% quickly. I have changed the battery and I am still getting the same problem. Please help me.

Solution: One of the main cause of this kind of problem is a faulty battery. However, since you mentioned that you already replaced the battery which didn’t resolve the issue then there may be another factor involved that’s causing this problem.

The next likely culprit in this case is your phone software. There may be an app or process running aggressively in the background that is using up the battery charge. You can check if this is the case by opening your battery settings. See if there is any process or app that’s unusually using up most of your battery life

If an app is using up most of the battery life try to disable the app first then check if the problem still occurs. You can also start your phone in Safe Mode. This disables the third party apps from running in your device while only the pre-installed apps are allowed to run. Check if the issue persists. You may have to uninstall the app to resolve the issue.

If the problem is caused by a running process then I suggest you backup your phone data then do a factory reset. Once the reset is done check if the issue gets resolved.

As a final note, a defective microSD card can also cause this type of problem so if you have one installed then try taking it out.

Note 4 Won’t Charge

Problem: My Note 4 won’t charge, just turns off and vibrates, won’t turn back on until I remove the charger cable.

Solution: If your phone does not turn on if the charger is connected to it but turns on without the charger then there may be an issue with the charger. The first thing you need to do is to replace the charging cord. This cord gets damaged easily especially if it is constantly coiled or bent. If the issue still occurs after replacing the cord then proceed with replacing the wall charger.

Once you have replaced the cord and charger and the problem still occurs then the next thing you should do is to check the charging port of your phone. If there is any presence of dirt or debris then clean the port using a can of compressed air or cotton bud dipped in alcohol.

If the issue still persists then this may already be caused by a faulty phone hardware possibly caused by a defective charging port.

Before bringing your phone to an authorized service center for checking and repair I suggest you backup your phone data first and do a factory reset to eliminate any possible software related problems that’s causing this issue.

Note 4 Does Not Charge To 100%

Problem: I have samsung note 4 N910F model with original charger and cable. My phone stop charging at 37% and when i discharge the battery of that 37% and restart the phone so the remaining battery 63% automatically comes. I don’t understand what is the problem and why my phone don’t charge completely 100% in one time like normal phones. I tried to re calibrate the battery and discharge 37% then 63% but when i charged from 0% so the phone charged first 63% then started with 1% again and stopped at 37%. I have changed new original battery but problem remains same. Kindly tell me the reason if you can.

Solution: If replacing the phone battery does not resolve the issue then try replacing the charger and charging cable that you are using. Check if your phone can now charge to 100%.

If the problem still persists then there’s a possibility that this may be caused by a software glitch. I suggest you backup your phone data then do a factory reset.

Note 4 Powers Down When 30% Battery Life Left

Problem: When my battery gets down to 30%, my device usually powers down. If it makes it past 30 and goes to 15%, when you immediately get the warning that your device battery is low, it shuts off.  When this happens, it tries to power back on automatically, then powers back down. Keeps doing this until battery is depleted. This issue happens to a couple people I know that also has a Note 4, so I know it’s not a singular problem

Solution: There are two factors that can cause this type of problem. First is a faulty battery and second is the phone software. Let’s first tackle the software part. A glitch in the phone software can sometimes cause this kind of problem. To check if this is the case I suggest you backup your phone data then do a factory reset. Once the reset is done check if the issue still occurs.

If the problem still occurs then I suggest you get a new battery (make sure it is an original Samsung battery).

Note 4 Battery Drains Fast

Problem: My battery drain extra fast at work. The only thing I do there is check the  news app 2 or 3 times in 10 hours shift. I barely make it for 8 hours . I bought a power bank, but while out of work on my days off, I get a day and a little bit more on charger with using it in a far much heavier situation, like youtube and so! They had earlier to change my cell 2 times sent me 2 batteries. It used to be bad inside and outside. Now it’s only at work!

Solution: If the issue only occurs in your work then one possible factor that can cause this is poor signal reception. If the network signal is weak in your workplace then the phone antenna will use up more battery life to get a stable signal.

Another possible reason why the issue occurs only in your workplace is that a location based app may be activating in this particular area. This app may be running aggressively and using up battery life in this place. Try checking what apps are running while you are at your work or you can start your phone in Safe Mode while in your work. Once the phone is in Safe Mode only the pre-installed apps are allowed to run while app you downloaded are disabled. See if the problem still occurs in this mode. If it doesn’t then it is very likely caused by an app. Find out what app this is and uninstall it.

Note 4 Turns Off Randomly

Problem: Phone turns off randomly when this happens  phone and battery get hot also had red broken lines when this happens

Solution: Try checking if this issue is caused by some form of corrupt data in your phone by starting your phone in recovery mode then choosing the wipe cache partition option. Once this is done check if the problem still occurs.

If it does then I suggest you backup your phone data then do a factory reset.

If after performing the above troubleshooting steps the problem still occurs then I suggest you try using a new battery on your phone.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.