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Note 4 Turns Off When Battery Low

Galaxy Note 4 reboots on its own when battery level is low, won’t download MMS, other issues

Hello Note 4 fans! We welcome you to another #GalaxyNote4 post that answers 10 more issues about the Note 4.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy Note 4 getting weak signal in certain areas

I’m in Tahiti, French Polynesia and my service provider is called Vini. The phone in question will not work in my office or most or the area around my home, or will work with poor communication and drop out. The same SIM card put in an old Samsung Galaxy II and a Windows phone Lumia 1520, provide good communications, both incoming and outgoing in the same area. I have done a factory reset with no improvement. Is this normal for this phone, is there something else I can do to improve communications??? It is my favorite phone, but nearly useless until I’m in town, so I have to use my Windows phone which I like a lot too. If it weren’t for lack of apps, I would love it. — Richard

Solution: Hi Richard. There’s not much an end user can do when faced with a problem like yours. At times, this issue is caused by a software bug so removing a problematic app or doing a factory reset. At other times, the issue is caused by an outdated modem firmware so installing the latest Android updates may help too. Since you’ve figured out that this is not due to poor service in your area, the most likely cause of your problem may be something in the motherboard, which unfortunately, is almost impossible to identify. If the issue won’t go away at all after doing all software solutions like factory reset and installing updates, you should consider replacing your phone for good.

Problem 2: Korean Galaxy Note 4 not working properly in Canada, calls keep getting forwarded to voicemail, SMS keeps getting delayed

Hello. Phone was bought new in South Korea. It remained in box until 2015 and I brought it to Canada when I moved. For several months it worked fine. After a visit to the local Samsung store, I’ve been told it won’t update because the phone was made for the South Korean region. If I’m getting 3G, it seems to be a little better but LTE my calls to me go directly to voicemail and I miss a lot of incoming text messages. Often they show up hours later. Anyway to trick the phone about region and be able to update it here in Canada Thanks in advance. — Bob

Solution: Hi Bob. Although Samsung devices may be running Android, most of them are catered to the needs of carriers they’re supposed to work on. A device meant to operate in a particular Korean carrier is configured to that carrier’s network so it may encounter compatibility issues when used with another carrier. These issues usually spring from the fact that the software is coded slightly differently. For example, a Verizon phone may not be able to provide its full functions when used in an AT&T network because some of its core apps and software configuration are simply incompatible with T-Mobile network settings. The problem is, you can’t install a T-Mobile software in a Verizon phone. The same is true in your case. Your Korean Note 4 version may not work properly or not at all when used outside the network it was originally designed to work on.

If your current carrier can’t identify the cause of your problem, or can’t fix a known compatibility issue,  you’re out of luck.

Problem 3: Galaxy Note 4 stuck in boot loop after flashing

Hello Droid Guy. My name is Emmanuel. I recently updated my phone to the PJ2 ROM. Ever since i did, my phone boot loops on Android page (the first boot page) even with 100% battery level. I odined official ROMs several times but the problem persists. I recently discovered that if my phone is on charge (using the official charger), the phone boots ok. Is there a way around this so i can use the phone without having to always be on charge? — Aguzelik2012

Solution: Hi Aguzelik2012. We assume you’re aware of the risks you’re taking when modifying the official software of your phone so you must have already tried contacting the developer of the ROM you’ve used, or asked helped from the community that used it. It may be incompatible, or there’s a certain thing that you must configure to make it work on your current device build. We are not familiar with this ROM, nor has tried using it. Talking to the people who’s behind the creation of this ROM is the only effective way to fix your problem.

Sometimes, boot loop problems can be fixed by flashing the bootloader first, then the firmware. Try that first and see how it goes. Flashing the bootloader has slightly different steps compared to flashing the firmware. If you haven’t tried doing it before, here are the sample steps. Keep in mind that the exact steps may vary on your device. The following steps are for demonstration purposes only:

  1. Look for the correct firmware for your phone model and download it. Make sure that you select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

Problem 4: Galaxy Note 4 keeps rebooting after flashing

The issue is that i change my Galaxy Note 4 ROM to a custom ROM and i did not backup EFS file for network. Then i lost netwok saying not registered on the network but IMEI is still ok. The phone is international version but there are some instructions on the internet on how to fix that but some app need the phone to be in the stock firmware which i have downloaded like 5 types from Sammobile. But all of them when i install them using Odin boot ok. but after boot, when starting to configure the phone normally like selecting language, its stuck completey and you cannot do any thing till you restart again. It does the same thing again. Even if you succeed on finishing the setup, when you use it, its still stuck again until you restart. now i think i am out of option. Can you please help me with new opinions if any. — Stephen

Solution: Hi Stephen. The safest way to bring your phone to its previous working state is by flashing its original stock firmware. We know you’re familiar with the steps on how to do this (we’re assuming you took note of the Android version your phone was running before changing it to non-official ROM).

You can also see our suggestions for Aguzelik2012 above.

Problem 5: Galaxy Note 4 not turning on

Hello. My name is Festus. Please i need your help to fix my phones, one is HUAWEI Y511-U30 and the other one is Samsung Galaxy Note 4. The HUAWEI was faulty after it was dropped inside water, which do everything to dry it for at least 2 weeks, thereafter i turn it on, it came up with vibrating and on sound but the screen was black, i couldn’t see anything. Since then i abandoned it for over 6 month now. This morning i just tried to turn it on after i have charge the battery for some hours, and it’s not just coming up again, no sign of power in it at all. That is for the 1st one.

The second one, the Galaxy Note 4, whenever i insert the battery without putting it on, it will display the phone name and logo and if i try to turn it on, it won’t, and not boosting. Kindlly help me out. Thanks. — Festugreat

Solution: Hi Festugreat. Firstly, the HUAWEI Y511 does not have water resistance protection, so it must have permanent damage on its hardware right now. You need to have its hardware checked so you’ll know if a repair can fix it or not.

For your Note 4 issue, we recommend that you try to start it to other modes first so you’ll know if there’s something that you can do about it software-wise. If the phone stays dead or unresponsive, that’s your cue to have it checked by a professional or Samsung service center.  Here are the steps on how to boot the phone to alternate modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem 6: Galaxy Note 4 reboots on its own when battery level is low

I have a Samsung Note 4 and i updated it to Lollipop 5.1.1.after a few days i observed that the phone shuts down when it reaches around 20% to 30 % of its battery. I can’t turn on the phone after this and would need to charge it again. I also accidentally dropped the phone down once from a low level. Could this be a reason why its shuts down? Is the battery broken? As i can see the battery, there no sign of external damage such as swollen battery. I got this phone 8 months ago. i purchased it because of its battery life span. i hope you can me fix the problem. — M

Solution: Hi M. Try to recalibrate the battery first. This will help train the operating system again on how to detect the true battery levels. Here’s how it’s done:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

If recalibrating the battery won’t work, try factory reset, followed by installing all Android and app updates. Sometimes, all sorts of problems can happen due to incompatibility issues with apps so making sure that you only install good apps is very important. Better still, try to observe the phone after a factory reset without installing any app or update. Doing so will let you know if the problem is software-related or not. If the issue remains, it’s most probably bad hardware or battery so you want to address those. For a bad battery issue, you can simply replace it. However, if you think it’s more serious than bad battery, you’ll want to have the phone repaired.

Problem 7: How to address Galaxy Note 4 battery drain issue

Dear The Droid Guy Team. My Samsung Galaxy Note 4 battery is draining extremely fast! I read your 3-part solutions, but I must be doing something wrong because nothing works. I’ve never had the Lollipop app on my phone and I have very few apps running. This just recently started. I troubleshooted thru Samsung, installed a new battery, deleted all unnecessary apps, continually ‘close all’ running apps, my phone’s never been damaged or abused, etc. This is very devastating to me because I’m a cancer patient, struggling financially, and simply cannot afford a newer version phone. It was suggested to me yesterday that fast battery drainage is intentional so that users are forced to buy the latest upgrade, however I find that hard to believe (I’ve never been cynical). I’ve reached out to everyone everywhere that I can think of. Your website says that you read all requests, so I’m crossing my fingers and hoping you’ll reply to me. Please help! I’ll be so grateful! Really really grateful!  — Constance

Solution: Hi Constance. Most of the time, battery drain issue is really not an issue but rather a product of improper usage and smartphone power management habits. Assuming of course that there’s no device or battery issue, you should be able to address battery drain issue by simply changing your usage habits and tweaking some relevant settings.

Firstly, you want to make sure that you check what’s eating up battery power. You can do so easily by checking battery usage under Settings>Battery. If there are items that standout in the list, you should consider uninstalling them or forcing them to hibernate most of the time. If, for example, Facebook app seems to be taking a huge chunk of battery usage, that can be an indication that you’re using it way too much day in and day out. It can also mean that it always run in the background, communicating to remote servers to download updates. The same can be true for other apps.

Usually, the items that should be on top of battery usage list should be Android OS or screen. Since there’s nothing that you can do about Android OS, you should focus instead on the item that you can control like the screen. Try to lower screen brightness to the lowest comfortable level to conserve power everyday.

Secondly, you want to keep the number of apps installed to the minimum. Keep in mind that the more apps you install, the longer the operating system has to work everytime to keep everything in order. In very simplistic explanation, Android becomes more efficient the lesser the apps there are in the system.

Also, not all apps are built with conserving battery power in mind. Some may be power efficient while others may be poorly coded. In other words, the more apps you have, the higher the chance of an app possibly draining the battery.

Keep as few apps as possible. Stick to official apps and avoid those built by unknown developers. This is just a general guidance since we don’t know how many and what type of apps you have. We also don’t know whether they are working fine or not.

There are a lot of tips and tricks that you can do to improve your battery life so we encourage you to do some research. Discussing the entire gamut of battery saving tips is beyond the scope of this article so try using Google to help you.

Problem 8: Galaxy Note 4 fingerprint lock not working after an update

After an update overnight, the phone asked for password entry but after showing the keyboard for a short period of time, it disappears and you cannot get it back again. The screen shows ‘Backup password’ but touching this doesn’t bring up the keyboard. After a while this disappears as well as so that nothing is shown on the screen (except the wallpaper) other than ‘Emergency call”at the bottom. The finger scanner doesn’t nor does the back up or menu bottoms on the left and right bottom of the phone. I can get in by restarting and entering the backup password when the keyboard first appears, and the phone works fine. When it times out and goes back to needing a password or finger scan entry, the scanner doesn’t work (no red fingerprint or other indication that it is working) and pressing ‘backup password’ doesn’t bring up the keyboard. Restarting again is the only way of getting one chance of entering the password. I have tried a soft reset but no difference. — Lynne

Solution: Hi Lynne. Hi Lynne. Try wiping the cache partition first. Please follow the steps below:

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  6. When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

Once you’ve cleared the cache partition, make sure that you delete the old registered fingerprint so you can replace it with a new one. Make sure that you also update the backup password. If the problem won’t go away after that, do a factory reset.

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off the Galaxy Note 4 completely.
  3. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  4. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  5. When the Android System Recovery shows on the screen, release the Vol Up key.
  6. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  7. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  8. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  9. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Problem 9: Galaxy Note 4 battery randomly reboots even when battery at 87%

Good morning. I have a Samsung Galaxy Note 4 phone and while the battery has 87% my phone will shut off. It’ll act like its cutting back on but never come on. I have to charge it in order for it to come back on and some times the battery will show 0% and then it will automatically go to 67%. Can you help me out? I’ve done a factory reset and did the spin test on the battery. I guess it could still be the battery? — Stephanie

Solution: Hi Stephanie. If factory reset did not fix the issue, the most likely cause is bad battery. We suggest that you try battery recalibration first (steps provided above) and see how it works after that. If the problem remains, get a new battery.

Problem 10: Galaxy Note 4 won’t download MMS

I am unable to receive pictures downloaded in text messaging. I brought my phone with me from T-Mobile to Consumer Cellular at the beginning of the year. T-Mobile did an update on my phone and now I cannot download pictures when they are sent to me in text messaging. I call Consumer Cellular and they helped me change back my APN settings. I have done a soft restart, turn my phone off and back on and cleared cache in Storage. Mobile data is on also. This problem did not exist before the update and I have run out of ideas. Can you help? — Denise

Solution: Hi Denise. If you’re positive that the issue started after a T-Mobile update, there may be or may be not that you can do about it. If said update was applied permanently, which means that core settings had been modified for good, there may be nothing that you can do about it. To see if that’s the case, try using a different messaging app first. If that won’t fix the problem, consider doing a factory reset. If a factory reset won’t resolve the issue either, that means the update was permanent. That means that there’s nothing that you can do about it at all unless you can flash the original stock firmware before the update.


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Samsung Galaxy Note 4 Shuts Down Randomly Issue & Other Related Problems

The #Samsung #Galaxy #Note4 is one of the older generation Android devices that’s still being widely used today. Released in 2014, this device is already two years old and is still considered as a solid choice for people looking for a phone that performs well. While it can’t beat the latest high end models that have been recently released it can still deliver a good user experience. There are however instances when issues can occur on this device. One such issue which we will tackle today is the Galaxy Note 4 shuts down randomly issue & other related problems. We have gathered several issues of this nature sent to us by our readers and have addressed them below.

Samsung Galaxy Note 4

If you own a Samsung Galaxy Note 4  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

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Note 4 Shuts Down Randomly

Problem: Samsung Galaxy Note 4; Will charge up to 100%, but then will shut down randomly once reaching around 30-33% of battery life. Removed battery and held down power button for 10 seconds to clear RAM. Still shut down and attempted to restart, then shut down again. Booted phone in Safe Mode and didn’t even get past the lock screen before the phone shut down again. Considered that the battery was faulty, but want to ensure that it isn’t a hardware or system malfunction first before replacing the battery. Phone is barely 2 years old.I don’t actually know what version my galaxy is, but I am going to assume it is the Nougat Version 7. I am unable to currently check the version as my phone keeps shutting down.

Solution: The latest software version for the Note 4 is Marshmallow so if you have been updating your phone regularly then this might be the software version your phone is running on. Going back to the problem what you can do is to check if the a glitch in the phone software is causing this. You need to start the phone in recovery mode then do a factory reset from here. Take note that you will have to backup your phone data before doing this.

If you haven’t backed up your data yet then try doing it by connecting your phone using a USB cord to a computer with Kies or Smart Switch running. Do the backup using the software.

If the issue still occurs even after the reset then you should consider getting a new battery.

Note 4 Intermittent Charging

Problem: Hi, I have a Samsung note 4 and yesterday it started to where when I plug it in to charge it, it makes the noise like its charging and then makes the noise like I’ve unplugged it and then charging noise again, back and forth over and over the whole time and doesn’t charge it at all. I tried multiple other cords and it either does the same thing or doesn’t make the noise or charge at all. We are just trying to figure out if it’s the battery we need to replace or if it’s the charging port itself. Could you please help me!! I don’t know the android version.

Solution: Since you have already tried using different charging cords then the most likely cause of this issue is the charging port. Try cleaning the charging port using a can of compressed air or by blowing into it using a straw. Make sure no dirt or debris is in this port. Once you have made sure that the port is clean try checking if the issue still occurs. If it does then you need to have the port checked at a service center. It’s very likely that this needs to be replaced.

Note 4 Not Fully Charging

Problem: I just bought this samsung galaxy note 4 phone from a private seller though it’s UK used. First, when charging it seems to get stuck at around 76%. It can be plugged in for hours and stay at 76%. I can’t always get it to charge above 76%, but when I can it requires unplugging the charger and then plugging it back in. I’ve tried calibrating the battery, but this proves difficult when I can’t get a full charge. The battery looks fine (no bulging or leaking or anything abnormal looking) even when i put it off, but I just can’t seem to get this to work consistently. When I use the phone it seems to discharge by a series of sudden drops in charge that don’t seem to correspond to how heavily the phone is being used. Overall the discharge is quicker than it should be be. Also when I am using my phone while it’s charging it would not move beyond that particular percentage,I have tried changing the battery still it’s the same fault also I have tried different original Samsung chargers. pls what else can I do? It has not charged to a 100% except once.

Solution: Since you have already tried using different batteries in your phone then I suggest you check if the phone software is causing this issue. There are cases when corrupt data or even a third party app installed in your phone can cause this problem. Backup your phone data then do a factory reset. Once the reset is done do not install anything in your phone yet. Instead, try to check first if the issue still occurs. It’s very likely that the problem will disappear after the reset.

Note 4 Turns Off Randomly

Problem: Phone started turning off about a month ago. (randomly?) Possibly after OS update or app update. Sometimes when turning back on, it stops at ODIN screen saying mmr_read failed. Usually have to pull the battery and let it sit before it will even attempt to turn on. After cache wipe, factory reset and new battery, I’ve found that the only sure method to prevent it from turning off is to keep the screen on. (Enable dev mode, enable keep screen on while charging, and keep it plugged in.) My screen has been on for several weeks, please help!

Solution: For this type of issue I suggest you try flashing your phone with its updated stock firmware file. This is to eliminate any possible corrupt software issue that could be causing this problem. Take note that you have to backup your phone data before flashing the phone data since this will be erased. Instructions on how to flash your device can be found at several of the popular Android forums online.

If flashing the phone software doesn’t work then this is most likely a hardware related issue already. I recommend that you have this checked at a service center.

Note 4 Battery Drains Quickly

Problem: Help. My galaxy note 4 are having problems. The battery is draining quickly. When it reaches the level of 50% and below it shuts down and when i turn it on, it shows 0%. It tried removing the battery and put it back and it shows 30% or sometimes below 30%. At this level, my phone doesn’t have any signal. Then after a few seconds, it shuts down again. I tried doing factory reset but still it drains quickly. What is really the problem of my note 4. I’m so worried because i bought this phone just last 2014 and i consider it new since i have this for almost 2 years only. i hope you can help me. Thank you.

Solution: If this phone has been with you since 2014 then the problem could be caused by the battery. This battery degrades as it is constantly being charged and used. If you haven’t replaced the phone battery for two years then I suggest you get a new battery.

Note 4 Not turning On After Getting Wet

Problem: Hi there. I just got my samsung galaxy note 4 phone wet, took the battery and the cards out and let it dry. I tried to turn it back on and connected it to the charger. The only thing I’m getting is the green light at the upper left corner but the phone wont turn on. What does this mean? i’ve tried everything to get my phone to dry and to hope that it will work again. But then again i’ve been having some problems with my battery so I’m hoping it’s just the battery. what do you think? thank you and hope to hear from you asap!

Solution: The bane of all electronic devices is water. Since your phone got wet then there’s a chance that some component inside the device got damaged. The risk of damage is increased if the phone is turned on when it got wet since this will cause a short circuit which damages some components. The only component that you can easily check in this case is the battery. If you have made sure that the phone is thoroughly dry then try using a new battery on your device. If the problem still occurs then bring your phone to a service center and have it checked.

Note 4 Not Completely Charging

Problem: Hi can u help me a week ago i bought Note 4 in used first 2 or 3 days it works gud but now i’m facing charging issue my note 4 won’t charge more than 87% and when i turn on my mobile data it starts charging without turning on mobile data my cellphone battery stays at 87 to 88% is there any way to solve this problem? I cleared cache partition and tried to charge in safe mode too but still my battery stays at 88%

Solution: You should try to backup your phone data then do a factory reset. This is the best way to check if the phone software is causing this problem. Once the reset is complete check if the phone will now fully charge. If the issue still persist then try getting a new battery and replace the one your phone is using.

Note 4 Turns Off When Battery Low

Problem: My note 4, will die at 30%, sometimes it will even die on 50 or 60%. When it turns off I take out the battery and put it back on, then plug it on charger. When i plug it onto the charger it goes back to the battery percentage it died on

Solution: For this issue you should try to check if the phone software is causing the issue by backing up your phone data then doing a factory reset. If the issue still occurs then the next thing to do is to check if the battery is causing this problem by getting a new one.

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