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Note 4 Not Receiving Text Messages

Samsung Galaxy Note 4 Won’t Send Multimedia Pictures Issue & Other Related Problems

The #Samsung #Galaxy #Note4 is one of the best smartphones that you can use to send messages whether it be text messages or picture messages. The reason behind this is that its large 5.7 inch display makes it easy to type in the message. It also helps that this phone comes with an S Pen which you can use for precision typing. While sending a text message is as easy as composing it then hitting on the send button sometimes there are issues that can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Samsung Galaxy Note 4 won’t send multimedia pictures issue & other related problems.

If you own a Samsung Galaxy Note 4  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

Note 4 Won’t Send Multimedia Pictures

Problem: My mom’s Samsung note 4 won’t send multimedia pictures and I don’t know how to fix this issue. Could you please assist me with this?

Solution: Before you are able to send a multimedia picture with your phone there are certain settings in your phone that you need to make sure are correct. First, you should have a mobile data subscription and you should make sure that the mobile data switch of your phone is activated. Next, and probably the most important, your phone should have the correct APN settings. These setting not only allow you to use the mobile data service of your carrier but also allows you to send and receive multimedia messages. I recommend that you use the stock messaging app of your phone when sending and receiving text messages.

Once you have made sure that your phone meets the conditions listed above and the issue still remains then perform the troubleshooting steps listed below. After performing a step immediately check if the issue still occurs. If it does then proceed to the next troubleshooting step.

  • Clear the cache and data of the messaging app.
  • Start the phone in Safe Mode. If the problem does not occur in this mode then a downloaded app could be causing this problem. Find out what app this is and uninstall it.
  • Try wiping the cache partition of the phone from the recovery mode.
  • Backup your phone data then do a factory reset.

Note 4 Takes Long Time To Send Text Message

Problem: Hi, 2 issues w my Note 4 both dealing with messaging. 1. When I type a message the “window” only shows 2 lines and I have to scroll up and down to see my message. 2. When I push send it can take 20 to 30 sec to send. Sometimes it times out but when I push send again it goes out immediately. Restarting the phone doesn’t fix the problems. Thanks

Solution: I’m assuming that you are using the stock messaging app that comes pre-installed in your phone. What you are going to do first in this case is to clear the cache and data of the messaging app from the application manager. Once this is done proceed with checking if the issue still occurs. If it does then the next step is to check if an app you downloaded is causing the problem by starting the phone in Safe Mode. If the issue does not occur in this mode then it is most likely caused by a downloaded app. Find out what app this is and uninstall it.

Should the above steps fail to fix the problem then you should consider doing a factory reset. Make sure to backup your phone data before doing the reset.

Note 4 Unable To Send Or Receive MMS

Problem: Hi,I’m unable to send/receive MMS messages on my Galaxy Note 4. It’s an unlocked device that was originally on Verizon (that what the device says on the back plate). I’m using Next SMS (the newer version of Handcent). I’ve gone through all the troubleshooting steps you suggested on the forum (enabling data usage, checking power saving modes, etc).

Solution: Since this was previously a Verizon device then you should check the APN settings of your phone and make sure that it is still not using the Verizon settings. If it is then you need to change this to the settings used by your carrier. You should also make sure that you have an active mobile data subscription and that the mobile switch of your phone is turned on.

If your phone meets the above conditions and it still can’t send or receive MMS messages then do the following troubleshooting steps listed below.

  • Try using the stock messaging app to send and receive MMS messages.
  • Start the phone in Safe Mode. If the issue does not occur in this mode then it could be caused by an app you installed in your phone. Find out what app this is and uninstall it.
  • Wipe the cache partition of your phone from the recovery mode.
  • Backup your phone data then do a factory reset.

Note 4 Text Messaging Slow After Software Update

Problem: Since the update to 6.01, I’ve had issues with battery draining too quickly, overheating, and very slow performance with the stock text/sms app.

Solution: The battery drain issue, overheating, and slow performance of the text messaging app might be caused by some form of old software data that has not been completely removed from your phone. This usually causes a conflict with the new software version resulting in various issues. To troubleshoot this problem try updating your phone apps first by going to the My Apps section of the Google Play Store. If your apps are all updated and the issue still persists then you should backup your phone data then do a factory reset.

Note 4 Verizon Phone Can’t Send Text Message When Used On Other Network

Problem: I am in the Bahamas and have and have temporarily replaced the Verizon sim card with a BTC sim card. I can get on the Internet and email, but not text. BTC says I need to change the message service number. In message settings, there is no message service center number section. What can I do? Thanks, Pattie

Related Problem: So I currently have a Verizon Phone I got from my mom because I lost mine with a cellcom plan. Celcom set it up for me placing a celcom in the phone but I a unable to send text messages, I can receive them just I am unable to send any…

Solution: In order for the phone to send a text message it must be set to use the message center number of the carrier that it is on right now. While changing the message center number of the phone is as easy as changing it from the phone settings Verizon is notorious for locking down some of the phone settings making it impossible to change. To fix this try dialing *#*#4636#*#* from your keypad then look for the option that says Device Information until you get to the part that says SMSC. Change the value to the message center number of your network. Once this is done try to check if you are now able to send out a text message.

You should also try turning off the LTE service of your phone then check if you can now send a text message.

Note 4 Not Receiving Text Messages

Problem: I can’t receive text from anyone. All my text are going out though and I can receive from one person who happens to have an iPhone bUT from no one else , even on wifi.

Solution: What you should do first in this case is to check if you have placed certain numbers in the block list of your phone. Next, you should try clearing the cache and data of the messaging app. If possible delete all text messages from your phone ( make a backup of the messages before doing this if you would like to have a copy) then check if you can now receive text messages.

If the problem persists then start your phone in Safe Mode. If you can receive text messages in this mode then the problem could be caused by an app installed on your phone. Find out what app this is and uninstall it.

One last troubleshooting step that you should consider is a factory reset. Make sure to backup your phone data before performing this step.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Samsung Galaxy Note 4 Can’t Send Text With Picture Issue & Other Related Problems

Smartphones are becoming one of the best communication tools that a person can own. This is because the device is so handy that you can bring it with you wherever you go. The #Samsung #Galaxy #Note4 for example is one such model that aside from having an extensive array of communication tools it fits nicely in a pocket. One mode of communication which we will be concentrating on today is the text messaging. While it is quite easy to send out a text to anyone there are instances when certain issues can occur. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 4 can’t send text with picture issue & other related problems.

If you own a Samsung Galaxy Note 4  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

Note 4 Can’t Send Text With Picture

Problem: I have the Samsung Note 4.  When trying to attach a picture or multimedia, I get a pop up asking if I want to send being it sends only the picture and not the text message.  I have done a soft reset, just got new updates yesterday.  this has been going on for months.  I looked under the drop down box where it says “schedule and it has todays date and a time.  I don’t want to schedule.  Help please

Solution: The first thing that you should do in this case is to make sure that your phone is running on the latest software version. Once you have made sure of this the next step is to disable the VoLTE setting of the phone. Several people experiencing this very same issue resolved the issue by turning off this setting.

  • Tap Phone > Keypad tab.
  • Tap More options > Settings.
  • Tap Call > Voice over LTE settings.
  • Tap  Do not use VoLTE.

VoLTE allows you to make voice calls over the LTE network instead of the 3G or 2G network. This allows for HD calls to be made however for some reasons it also affects the way picture messages are sent.

If the problem still occurs even with the VoLTE setting disabled then I suggest you proceed with a factory reset. Since this will erase your phone data you should make a backup copy first before proceeding with this step.

Note 4 Text Messaging Has Become Slow

Problem: My texts have been very slow and freezey (that’s a word).. I have tried deleting a bunch at a time and that just freezes my text app even more. I’m curious if I clear the cache will I lose all of my text messages? I don’t wish to lose them all but would like for my messages to stop freezing my phone.

Solution: When you clear the cache and data of the stock messaging app this will only delete the temporary data of the app then revert the app to its original settings. Your text messages will not be deleted. Since the app now appears to work slowly then the first thing you must do is to clear the cache and data of the messaging app. If this fails to fix the problem then you should proceed with the following troubleshooting steps listed below.

  • Start the phone in Safe Mode. Does the problem occur in this mode? If it doesn’t then the problem could be caused by an app you downloaded. Find out what app this is and uninstall it.
  • Try wiping the cache partition of your phone from the recovery mode.
  • Backup your phone data then do a factory reset.

Note 4 Stuck In Roaming Mode

Problem: I bought a unlocked at&t phone and I have cricket wireless, but I have had a note 3 without the issues I am having now. The phone always says an R at top for roaming and I have called cricket and they say my signal is good. But if anyone tries to send me a picture text the phone will not download the pic or emoji , and I tried turning off wifi and the phone shows can’t download in roaming. So frustrating…..I have turned the roaming off but it still shows the R at the top as roaming.

Solution: The first thing that you should do in this case is to make sure that the roaming setting is deactivated.

  • Go to the Mobile Networks setting
  • Tap on more networks
  • Tap on mobile networks
  • Press on Data roaming to turn it on or off. Make sure that the setting is off.

If it is already off but you are still getting the roaming sign then you should consider doing a factory reset. Make sure to backup your phone data before doing the reset.

If after the reset the problem still occurs then you should try replacing your SIM as this might be causing the problem.

Note 4 Not Receiving Text Messages

Problem: Hi, I really need help with my Galaxy Note 4 text messaging app. For the last few months I’ve been having trouble receiving text messages from people. I’m able to send and they receive them but I sometimes only get half their texts they send me or sometimes I don’t get any at all. Even when I send photo attachments they receive the images really late. Can you please help me out? My carrier is Verizon

Related Problem: I am randomly do not receive texts. At first i thought it was only from iPhone users, but that’s not the case. The majority of them are regular texts, nothing that would require a download or a lot of space.

Solution: The first thing that you need to do in this case is to restart the phone. This resets the phone connection to the network and usually fixes this kind of problem.

Another factor that can cause this problem is the network. Does your phone get a good signal from the network? If it doesn’t then this might be the reason why you are not receiving text messages.

Should the issue still occur then perform the following troubleshooting steps listed below.

  • Start the phone in Safe Mode. When the phone operates in this mode only the pre-installed apps are allowed to run. Try checking if the issue occurs in this mode. If it doesn’t then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
  • Wipe the cache partition of your phone from the recovery mode.
  • Backup your phone data then do a factory reset.

Note 4 Call Drops When Making A Call

Problem: Hello! When I initiate phone call, call drops after 1 and a half mins. The bars for signal disappear and I get the circle with line block. A few seconds pass and the signal comes back. This happens with every single call I make. If I receive call from someone else, it’s fine. Thank you for your time.

Solution: The first thing you should do in this case is to check if the issue occurs when your phone is started in Safe Mode. If the problem does not occur in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.

Another factor that can cause this problem is the network mode that’s set in your phone. Try changing the network mode and check if the issue occurs in any of the modes set.

  • Tap Settings.
  • Scroll to ‘NETWORK CONNECTIONS,’ then tap More networks.
  • Tap Mobile networks.
  • Tap Network mode.
  • Tap one of the following desired band settings:LTE / WCDMA / GSM (auto connect) (LTE setting),  WCDMA / GSM (auto connect), WCDMA only, GSM only (2G only setting)

There might be one mode wherein the problem will not occur.

One last troubleshooting step that you should consider is a factory reset. Make sure to backup your phone data before doing the reset.

Note 4 Call Can’t Be Heard By Recipient

Problem: When on a phone call the person on the other end can’t hear me. I have already done a factory reset as well as did a voice recording. The voice recorder will Play back so the microphone oa fine it’s just the phone calls.

Solution: You should try using another SIM card in your phone to check if the problem is caused by the SIM or network. If the issue still persists then you should bring the phone to a service center as this could already be a hardware related problem.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Samsung Galaxy Note 4 Cannot Send Picture Messages Issue & Other Related Problems

One of the most popular forms of communication today is text messaging. The reason behind this is because a lot of people today own mobile phones. The #Samsung #Galaxy #Note4 for example is one such phone model that excels in the text messaging department. This phone can not only send text characters but pictures as well. While sending a message using the phone is quite easy there are instances when certain issues can occur. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 4 cannot send picture messages issue & other related problems.

samsung-galaxy-note-4

If you own a Samsung Galaxy Note 4  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

Note 4 Cannot Send Picture Messages

Problem: I have a Note 4. I just switched to t-mobile from verizon. Everything was good except sending and receiving picture texts. I checked all the usual things and adjusted the APN accordingly. I found all the right settings and entered them all, including one that was recommended for the APN type (default,supl,mms) once i did that, i was able to receive picture texts, but not send. I still cannot send picture texts and am at a loss a far as what else can be corrected. Perhaps the network mode? Any help is appreciated. T-mobile folks had no clue.

Solution: Try checking first if the issue occurs when your phone is started in Safe Mode. When the phone operated in this mode only the pre-installed apps are allowed to run. Check if you can send a picture message when in this mode. If you can then an app you downloaded might be causing the problem. Find out what app this is and uninstall it. If the issue still occurs even in Safe mode then perform the following troubleshooting steps listed below.

  • Restart the phone then make sure that you have an active mobile data subscription.
  • Turn on the phone’s mobile data switch.
  • Delete the APN setting in your phone then re-enter it.
  • If you are able to go online using your mobile data subscription then try sending a picture message.
  • If the issue persists then I suggest that you backup your phone data then do a factory reset.

Note 4 Randomly Sending MMS

Problem: My Samsung Galaxy Note 4 has started sending out mms messages to random contacts in my phone.  Up to 16 a day which is obviously starting to push up my monthly bill.  It doesn’t look like the person is actually receiving the message and when I go into it there’s nothing there.  How can I stop them.  I had almost hit my 32 gb allowance but I have since deleted a load of stuff and now have 15.4gb used. Please can you help me as Vodafone weren’t interested.

Solution: If your phone sends out MMS messages on its own then this might be caused by a malware or a third party app installed in your phone. To troubleshoot this issue try to start the phone in Safe Mode first. Observe if the issue still occurs when your phone is running in this mode. If your phone doesn’t send out MMS in this mode then the problem could be caused by an app you downloaded. Find out what app this is and uninstall it.

If the issue occurs even in Safe Mode then the best thing you can do right now is to backup your phone data then do a factory reset.

Note 4 Sent Messages Not Being Received

Problem: I am having issues with other people not receiving my messages and me not always receiving other people’s messages either. I have already tried to factory reset my phone and I am not sure what is causing it. It happens with picture sometimes as well, either they receive a failed message or I receive one from them.

Solution: If the messages are already marked as sent by your phone then the problem could be network related already. You might want to ty to contact your carrier regarding this matter. If possible try using another SIM card in your phone and check if the issue still occurs.

Note 4 Text Message Sent In Asian Characters

Problem: Half the time when I text people they get my messages just fine the other half of the time I’ll text a message and people receiving the message get it in korean ? (Or chinese) it looks English to me but my receivers will get korean/Chinese lettering. It’s very annoying.. I have never traveled outside of u.s with this phone and this happen with everyone I text not just one person

Solution: This is a known issue affecting both iOS and Android devices on the AT&T network. This usually happens when an emoji is added to the text message. The temporary fix to this problem is to not use emoji’s when sending out a text message. AT&T is currently working on a fix to this problem which should be resolved soon.

Note 4 Can’t Send Text And Picture Together After Software Update

Problem: I have a Note 4.  Ever since my upgrade I can’t send a text and picture together.  Worked great before the upgrade.  How do I fix it?  I don’t know what version it is?

Solution: This issue usually occurs if you have the VoLTE setting of the phone activated. Open the phone app then tap on more then settings. From the call settings option tap on Voice over LTE and make sure to choose do not use VoLTE.

Note 4 Not Receiving Text Messages

Problem: My note 4 will not receive texts. I can send them out all day long but only rarely can I receive them. I had an issue with my phone not sending any texts for two days then when it finally sent them I could no longer receive them.

Related Problem: I switched from AT&T to Net10 with my note 4.  It seems to be an APN problem but not sure.  Have tried different APN and one seemed to work briefly but nothing seems to fix the problem.  I typically use GOSMS but tried the stock message app too and same issue there so it isn’t the app.  The APN on apn.net10.com for my phone didn’t work.  I really need to get this working.  I can send but cannot receive.  Probably a setting but don’t know what.

Related Problem: I am only receiving some text messages from both androids and iphones.  We’ll be having a conversation and then there will be some confusion because I didn’t receive one of their texts. It’s gotten to the point now where I use FB messenger because I don’t trust my messages will go through or that i’ll get them all.

Solution: Try to check if the issue occurs when your phone is started in Safe Mode. If the problem doesn’t occur in this mode then it could be caused by an app you downloaded to your device. Find out what app this is and uninstall it.

If the issue occurs even in Safe Mode then you should consider doing a factory reset. Make sure to backup your phone data after the reset.

If the problem still occurs even after the reset then you should contact your service provider regarding this matter. You may have to try using a different SIM card on your phone to check if the SIM card is causing the problem.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Samsung Galaxy Note 4 Lag In Sending Text Messages Issue & Other Related Problems

Welcome to another installment of our troubleshooting series where we aim to help our readers who own the #Samsung #Galaxy #Note4 resolve the various issues that they are experiencing with the device. Today we will tackle a common issue that some of our readers are facing and that is the Galaxy Note 4 lag in sending text messages issue & other related problems. We have gathered several of the latest text messaging concerns that we have received and have addressed them below.

Samsung Galaxy Note 4

If you own a Samsung Galaxy Note 4  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

Note 4 Lag In Sending Text Messages

Problem: Hi. I just recently updated my Samsung Galaxy Note 4 and now I have the android version 5.1.1. To be honest, I don’t see any changes on the new things (if any). The one major problem that I am having is that my text messages lag when I try to send them. Lag to the point where I would have to “try again” like 5 times when it should send right away. I’ve tried to do the soft reset, that didn’t work. I tried to clear the cache, that didn’t work. I’ve tried to restart my phone, that didn’t work. I’ve tried to turn my phone off and turn it back on, that didn’t work. I’ve tried to close the apps, that didn’t work.  I don’t know what to do. If you can please help where my texts can be sent right away, that would be great because I tend to text a lot.

Solution: Since you have already tried clearing the cache and data of your phone which didn’t work then the next thing to do is a factory reset. This is a highly recommended troubleshooting step that should be done if an issue occurs right after a software update. What this does is it erases any old software data that could still be in your phone and is causing a conflict with the new software version resulting in this issue. Don’t forget to backup your phone data before doing the reset.

Note 4 Lag When Sending Text To One Person

Problem: So for some reason, when I text this one person, my phone freezes up and lags most of the time. Like as soon as i open the message, it freezes. When i start to type it freezes. When i send it, it lags, freezes for couple of seconds, then sends/ But it doesn’t happen with anyone else. Never had this problem before either. Does it have to do with the fact that maybe i sent too many messages to that one person? Is there anything to do without deleting the messages? Thank you

Solution: This issue could be caused by the particular message thread itself. Try clearing the cache and data of the messaging app and see if this works. If it doesn’t then you really need to try to delete the messaging thread and start a new one. Make sure to backup the text messages first before doing this.

Note 4 Not Receiving Text Messages

Problem: Hi, I have been having problems sending text messages but not receiving them. I have moved from an iPhone but initially had no issues in sending texts. Also I have read previous posts which say to clear cache however I have found that there is no applications manager anywhere on the phone therefore I don’t know what to do. Is there any way to get applications manager on to the phone? Thank you for your time.

Solution: You can find the application manager from settings. After clicking on it find the messaging app then clear its cache and data.

One other thing to consider is that your previous phone was an iPhone. It’s possible that your iMessage account is still active and your friends who are texting you using an iPhone are sending the message using iMessage. You will need to deregister from iMessage to resolve this matter.

To deregister when you still have access to your iPhone

  • Transfer your SIM card to your iPhone.
  • Go to Settings.
  • Tap Messages.
  • Turn iMessage off. Go back to Settings.
  • Tap FaceTime.
  • Turn FaceTime off. Exit Settings.

To deregister when you don’t have your iPhone

Note 4 Text Messaging Stops Working

Problem: My text messaging will stop working after about a dozen texts and I have to keep restarting my phone.  I will be texting, I will get an error message that says messaging is no longer working and my texting screen will go blank.  I can bring up text messages, but it’s a blank screen that says no messages and I have no contacts listed.  I can type in a contact, and then type my text but it doesn’t send.  Right before this happened, my dad sent an email that said toys r us with an attachment.  I opened it, because I though he sent  a gift card for my son who just graduated.  He didn’t send anything.  So I don’t know if that had something to do with this.  If it was a virus or other.  ATT recommends something that will wipe my phone entirely.  Before doing that, I was wondering if you have seen this issue before.  Thanks

Solution: This issue is most likely caused by some form of corrupt data. Try clearing the cache and data first of the messaging app then check if the issue still occurs. If it does then proceed with wiping the cache partition of your phone from the recovery mode. Restart your phone after this then check if the issue still occurs.

You should also check if an app installed in your phone is causing the problem by starting your phone in Safe Mode. In this mode only the pre-installed apps are allowed to run while apps you downloaded are disabled. If the issue does not occur then it is most likely caused by an app you downloaded. Find out what app this is and uninstall it.

If the above steps fail to resolve the problem then I suggest you backup your phone data then do a factory reset.

Note 4 Issue Receiving Text Messages

Problem: Hello I have Been having issues receiving text messages on my Note 4 for a few months now. It usually happens with Att and sprint users, or iPhone users. I reset my phone everyday and only have about 36 text threads. Three of them pretty large but lately I’ve deleted about 6000 messages and there’s been many times where people think I’m ignoring them and will send me a screenshot showing they replied and I never got it. I have recently updated the software and it seemed to make my phone go a little slower as well. When I have also tried to delete those large text threads, it will either force close or say it’s deleting for hours but won’t.

Solution: You need to check first if the phone software is causing this issue. The quickest way to do this is to backup your phone data then do a factory reset. Once the reset is complete do not install anything in your phone yet. Try to check if the issue still occurs.

If the problem still occurs then this could be account related. You may want to try using another SIM card in your phone then check if the issue occurs with the new card.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

Fixing The Samsung Galaxy Note 4 Not Sending Text Messages Issue & Other Related Problems

Welcome to another part of our troubleshooting series where we help our readers fixbthe #Samsung #Galaxy #Note4 issues that they are currently experiencing. In this latest installment of the series we will tackle the Galaxy Note 4 not sending text message issue & other related problems. As we all know, aside from making calls one of the popular ways of communicating with friends is by sending them a text message. Sometimes though, the phone is not able to send the message which is what we will be discussing today. We have gathered several issues of this nature which we have recently received and have addressed them below.

Samsung Galaxy note 4

If you own a Samsung Galaxy Note 4  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

You may also reach us at our Facebook and Google+ social media accounts.

Note 4 Not Sending Text Messages

Problem: The day after I got my phone the messages was disappearing so they told me to download the hangouts app it’s just like texting but now. . When I’m in a group chat it won’t send all my messages or I won’t receive them all ! Please help !

Solution: Text messages do not disappear on their own unless some software issue is causing this. Regarding your messages not being sent in group chat there are several factors that could be causing this. Below are the troubleshooting steps you need to perform to fix this problem. Move to the next step if the issue still occurs after performing the current step.

  • Make sure that you you have an active mobile data subscription and that your mobile data switch is turned on.
  • Make sure that your phone has the correct APN settings
  • Clear the cache and data of the Hangouts app.
  • Wipe the cache partition of your phone from the recovery mode.
  • Start your phone in Safe Mode. If the issue does not occur in this mode then it could be caused by an app. Find out what app this is and uninstall it.
  • Backup your phone data then do a factory reset.

Note 4 Can’t Send Messages With Pictures

Problem: I bought a galaxy note from verizon to use it with my ATT SIM card it send messages but not with pictures , I’ve tried everything ,I called the AT&T they were helping me to set up the settings but at the end stay the same do not send messages with pic.

Solution: Before troubleshooting this issue make sure that you have an active mobile data subscription and that your mobile data is switched on. Now, moving to the issue it appears that your phone could still be using the Verizon APN setting. You need to change this to the AT&T APN settings which I have listed below.

On your phone go to the Settings menu. Then proceed to Wireless & Networks or More Networks. From here jump to Mobile Networks then select Access Point Names.

  • Name: ATT Phone
  • APN: phone
  • Proxy: Not set
  • Port: Not set
  • Username: Not set
  • Password: Not set
  • Server: Not set
  • MMSC: https://mmsc.mobile.att.net
  • MMS proxy: proxy.mobile.att.net
  • MMS port: 80
  • MCC: 310
  • MNC: 410
  • Authentication Type: None
  • APN type: default,mms,supl,hipri
  • APN protocol: IPv4
  • Bearer: Unspecified

Note 4 Will Not Download MMS

Problem: My phone suddenly and inexplicably will not download any MMS anymore. More specifically it gets a notification that there  is a download in progress that has an expiration date of 3 days into the future, but it never downloads.  I have not changed ANY of my settings and I’m using the stock app.  Thanks Guys!

Solution: Try checking of you have an active mobile data subscription since downloading an MMS requires a data connection. You should also make sure that your phone’s mobile data switch is turned on. Also check if the APN setting of your device matches that of your network, if it doesn’t then make the necessary changes.

If the issue still persists then do the troubleshooting steps listed below.

  • Clear the cache and data of the stock messaging app.
  • Wipe the cache partition of your phone from the recovery mode.
  • Start your phone in Safe Mode then check if you are able to download the MMS in this mode. If it works then the problem could be caused by an app you installed. Find out what app this is and uninstall it.
  • Backup your phone data then do a factory reset.

Note 4 Deleted Text Messages Reappear

Problem: Built-in Messages+ app has suddenly stopped deleting messages: when I delete a message thread, the next time I open the app, the text thread reappears. I tried restarting the phone but that did not work. Thanks for any suggestions!

Related Problem: Old texts from Jan. 2016 keep coming back after they had been deleted. No matter how many times I delte them, they come back. I am in safe mode now and will wait a few hours but I have not downloaded any apps recently.

Solution: Verizon messages are backed up in a cloud service. If you are trying to delete the message while the phone is not connected to the Internet then you are only deleting the local content. Once the phone goes online the messages in the phone and the cloud synchronize. Any message that is not in your phone but is stored in the cloud gets downloaded again to your device.

To make sure that the messages stay deleted make sure that the phone is connected to the Internet either to a Wi-Fi connection or mobile data connection before deleting the text message.

Note 4 Not Receiving Text Messages

Problem: Around 2 months ago, I bought myself a new note 4 from sams club through  sprint and it worked very well. About one week ago I was informed that I was not responding to a friend’s messages. The warnings began to increase in quantity and from different people up until now. I will receive only certain messages, even attachments, but for some reason I am not receiving a couple messages once in awhile throughout  a conversation. I have soft reset and restarted my phone many times. I have installed no odd apps that could possibly render my phone useless. The latest thing that has been a large change in my phone was the latest android update. Any thoughts?

Solution: Before troubleshooting the device you will need to make sure that there are no network related issues in your area. You should also check if there are no issues with your account with regards to receiving text messages. For this you will have to contact your carrier.

Once you have made sure that the issue is not caused by the  network or your account then it’s time to troubleshoot the phone.

Do the following troubleshooting steps I have listed below to fix the issue. Move to the next step if the issue still persists.

  • Make sure the phone has an active mobile data subscription and that the mobile data switch is on to receive picture messages or MMS.
  • Clear the cache and data of the messaging app.
  • Wipe the cache partition of the phone from recovery mode.
  • Start your phone in Safe Mode. Check if the issue occurs in this mode. If it doesn’t then it could be caused by an app. Find out what app this is and uninstall it.
  • Backup your phone data then do a factory reset.

Note 4 Not Getting Text Notification If Text Message Thread Is Open

Problem: Upon receiving a text message I get an audible notification. If I have that message open and get another text message from the same sender the message pops up but I do not get an audible notification. Normally this would not be a problem. However, if I leave the message open, set the phone down and a few minutes later the same sender sends a text, I will not hear the audible tone and thus miss the message until I happen to look at my phone.

Solution: This appears to be an issue with the Lollipop update of not just this model but other models as well. You could however try changing the sound settings of the device which seems to work for other device owners.

  • Go to Settings.
  • Sounds and Notifications.
  • Volume.
  • Make sure all the sliders are up. Ex: Ringtone, Media, Notifications, System.

Another alternative is to use a third party messaging app.

Note 4 Text Message Icon Not Displaying Text Counter

Problem: My text messages app icon is not displaying new messages when unlocked, although the message banner bar at top displays the new message icon. Also, the lock screen does not display new messages. Please advise. Thanks!

Solution: This could just be a phone settings issue. Go to Settings -> Application manager -> ALL and scroll down to Messaging and select it. Make sure that the  ‘Show notifications’ checkbox is checked. In the All view you should also go to BadgeProvider then tap on Clear cache, Clear data and Force stop. Restart your phone after this.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

How To Fix Samsung Galaxy Note 4 Not Sending Or Receiving Text Messages & Other Related Issues

Welcome to our focused troubleshooting series where we try to dissect the #Samsung Galaxy #Note4 not sending or receiving text messages issues. Despite having other ways to connect with friends, people still use the tried and tested text messaging feature of the phone. This is because it is fast, simple, and very convenient to use. Just open up the messenger app and type the message then choose a contact you would like to send it to. You can even send the message to several of your friends to initiate a group chat.

Samsung Galaxy Note 4

Sometimes though you will encounter some issues with the text messaging feature of your phone. You may not be able to send a message or receive a message. This and other related issues are what we will be tackling in this latest installment of the series.

If you own a Samsung Galaxy Note 4 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

If you would like to browse the previous parts in this series then check out this link.

Aside from sending us an email you may also reach us at our Facebook and Google+ social media accounts.

Note 4 Not Receiving Text Message From iPhone

Problem: I can’t receive texts from an individuals iphone and she can’t receive texts from me.

Solution: Try checking first your phone setting and see if the certain number from the iPhone user is blocked. If it is then unblock it. Your friend should also check if your number blocked on the iPhone.

Were you by any chance using an iPhone prior to using the Note 4? If you were then the message sent to you may be going to your iMessage account. You need to go to the Apple website and deregister from the iMessage service.

If you friend is sending you a message using an old iMessage thread then even if you have deregistered from the service you still won’t be getting the message on your device. Have your friend delete he message thread on their phone and have them start a new one.

Note 4 Not Getting Text Notifications

Problem: I’m not sure how long this problem has been going on. But my I won’t get any text or WhatsApp notifications when phone is placed down or in my pocket. Only once I pick it up or I wake up my phone all the notifications will start to come in. I am using hangouts for texting.

Solution: What’s happening here is that your phone is not receiving any notification when it the display is in sleep mode. Try to check first if this is caused by a third party app installed in your phone by starting your phone in Safe Mode. Take note that you may not be able to use WhatsApp since all third party apps will be disabled in this mode. You will however still be able to use your text messaging app. Place your phone down and wait for the display to sleep. Have someone send you a text message and see if the issue still persists. If the problem disappears then it is most likely caused by an app installed in your phone. Find out what app this is and uninstall it.

If however the issue still persists even in Safe mode then I suggest you backup your phone data and do a factory reset.

If the factory reset fails to resolve the issue then try checking if there are any new software updates available for your phone. This is probably software related issue that may be resolved by applying the new updates.

Note 4 Unable To Attach Image To Message

Problem: Default ‘Messages’ app suddenly would not attach images or receive  images, this immediately after the 5.1.1 update. Says  ‘Unable to attach’ 2 ‘most knowledgeble’ Sprint techs could not solve the issue so they have ordered a replacement  phone for me. Hopefully you can find a fix so that others won’t have to visit stores (I visited 2) where even their best techs had no solution. Thank you!

Solution: The first thing you need to check is the file size of the image you are trying to attach. If it is too large or above the limits set by Sprint then you may not be able to attach it. The next thing to check is your phone APN settings. This is important since the wrong settings applied to your phone won’t allow you to send and receive an MMS. Finally, you need to enable your mobile data and make sure that you have an active mobile data subscription before you can send or receive a picture message.

Once all of the conditions above have been met and you are still having the same issue then the best thing to do is to back up your phone data and do a factory reset. This is a highly recommended procedure anytime issues arise after a major software update.

Note 4 Lag In Sending Text Messages

Problem: When I text it takes up to 15 min to send. If I text 1 word it sends, but if I try 10 or more words in can take up to 10min. And then still won’t send.

Solution: When it takes a long time to send a text message try to check first the network status and see if the signal bar is sufficient. If your phone has good signal coverage then try to restart it. This re-establishes your connection to the network and usually works in this case. You should also try to contact the tech support hotline of your carrier and inquire if there are any network related issues in your particular area.

If the problem still persists proceed with clearing the cache and data of your phone messaging app. You should also follow this up by wiping the cache partition of your phone.

Try sending a text message. If the problem remains then check if this issue is caused by a third party app installed in your phone. To do this you need to start your phone in Safe Mode. In this mode only the pre-installed apps are able to run while the apps you downloaded are disabled. Send a message in this mode. If the issue disappears then it is most likely caused by an app you installed. Find out what app this is and uninstall it.

If however the issue still persists even in Safe Mode then you need to back up your phone data then do a factory reset.

Note 4 Not Receiving Text Messages

Problem: Hello Droid guy. I was receiving text alerts on my Note 4 but about 2-3 weeks ago they stopped coming in and I do not know why. I using the messaging app. can you help me?

Solution: Try restarting your phone first then send yourself a text message. When you restart your phone you reset the phone connection to your network which usually resolves this type of issue.

The next troubleshooting step that you should do is to check your account with your carrier. Do you still have an active text messaging service? Is the network coverage in your area fine? These are just some of the questions that you should be asking them.

Troubleshooting the issue further you should clear the cache and data of the messaging app. You should also wipe the cache partition of your phone.

Finally, if all else fails you need to back up your phone data and do a factory reset.

Note 4 Not Downloading Picture Message

Problem: Whenever someone sends me a picture, I get a message saying its downloading but that’s about it. It never downloads and I won’t get the picture.

Solution:  Restart your phone then see if you can download the message. You should also make sure that your mobile data is on and that you have an active mobile data subscription.

If you the message still says that it is downloading then try to check the APN settings of your phone and make sure that it matches the one your carrier is using.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.