Once regarded as one of the best Android smartphones in the market, the #Samsung #Galaxy #Note4 which was released in 2014, is still a great performing device today. This phone is still capable of providing a smooth user experience and although it is not getting the official Android Nougat update the current Marshmallow software is just fine. A lot of people are using this model today as their primary daily driver without experiencing any major issues. There are however instances when certain problems can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 4 shuts down with battery power left issue & other related problems.
If you own a Samsung Galaxy Note 4 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
Note 4 Shuts Down With Battery Power Left
Problem: Hello, I have been dealing with a major issue recently involving batteries of the samsung note 4. Since about 3 P.M. PT, my phone shut down at an estimate of 17%. This was common for me. I simply began to charge it again. As expected, it showed the charging sign briefly. however, it then cuts off instead of showing at what percent it was charging. since then (it is 11:22 P.M…. 8 hours later) it has been performing the cycle of “charging, fade to black”. powering it up in recovery mode succeeded once. i cleared the cache and reboot it. there was no difference, except for the fact that now, recovery mode was not reachable, as it cut to black booting it up. a culprit of this might be that this was a couple of days after it notified me of a “t-mobile software update” however, i have moved networks from t-mobile to cricket nearly a year ago. i did not have much but three apps running at the time. I have also tried the soft reset method, and multiple methods of charge (five wall outlets, a laptop, a pc, a radio and a Playstation 4 with 3 different ac adapters (a samsung one, an apple one, and a third-party one) and three cables (a samsung, Wacom, and third-party). i believe it to be the battery or the charging port, as last time this happened, i cleaned out the charging port, and plugged it in to the highest amp outlet for the strongest charge (PS4) Please help. sincerely, a concerned samsung phone owner.
Related Problem: My phone shuts off by itself takes many tries to get it to come back on. Did the soft reset still having issues with turning it back on. This is my only phone. Need it to work. Please help me.
Related Problem: battery keeps dying at around 49%. took the phone to Samsung and Samsung says the battery is good, not damaged and no faults. i close all the apps in the background after i use an app.
Solution: What you will want to do right now is to check if the phone turns off while it is connected to its charger. If it doesn’t turn off then you will need to replace the battery with a new one as this might be causing the problem.
In case the issue still persists then you will have to check if a software glitch is causing the problem. To do this a factory reset must be performed. Make sure to backup your phone data before doing the factory reset.
In case you are unable to perform a factory reset or if the issue still occurs right after the reset then this problem could be caused by a faulty power IC or other internal component that is failing to work. The best thing that you can do right now is to bring the phone to a service center and have it checked.
Note 4 Keeps Freezing After Software Update
Problem: After a recent OTA upgrade from three network the mobile phone keeps freezing or going blank. I tried factory reset but didn’t work. get a message
could not do normal boot
ddi:mmc read failed
CURRENT BINARY:SAMSUNG OFFICIAL
KNOX WARRANTY VOID:0x0
QUALCOMM SECUREbOOT:ENABLE (CSB)
SECURE DOWNLOAD ENABLE
Solution: Do you have a microSD card installed in your phone? If you have one then try removing this as this could be causing the problem. If the issue persists then I recommend that you try flashing your phone with its updated stock firmware file. You can get the firmware file as well as the instructions on how to flash your phone at the Sammobile website.
In case you still experience the same issue after flashing the phone firmware then it’s very likely that this is already a hardware related problem. The best thing that you can do right now is to bring the phone to a service center and have it checked.
Note 4 Not Charging After Software Update
Problem: I have a Samsung Galaxy Note 4. Today it prompted me to do the 6.0.1 Marshmallow update. After all was said and done, it wouldn’t charge after the update. I tried different charging blocks, restarting it a few times, and eventually I went to the store to see if I could test a new cord. They tested it on a Samsung charging cord and it worked just fine. So, I purchase a new cord and when I get it home, it still won’t charge. It appears that this new update has made it so my phone will not charge on off-brand cords. Is this fixable?
Solution: It’s possible that the charging cord that you bought is faulty. Have you tested if this cord works on another device? If it does then what you can do right now is to clean the charging port of the phone using a can of compressed air. Make sure that any dirt or debris stuck in this port is removed as this can interfere with the charging process. Once the port had been cleaned try to check if the phone can charge. I it still can’t charge then I suggest that you get a Samsung branded charging cord.
Note 4 Restarts On Its Own
Problem: I have been having trouble turning on and charging my phone since Friday, August 4. My phone automatically was updating some apps and when I held it in my hand, the phone was felt like it was on fire and the battery was extremely warm too so I waited a while and it reset itself, I thought it’ll be okay- till it restarted for the third time, then it was the fifth time so I took out the burning battery and waited for it to cool. The next day, yesterday, I thought it could be the battery; so I plugged in the charger but the power bar was displaying the thunder sign for 3 hours. I don’t know what to do and I seriously don’t want a new phone. How can this problem be fixed?
Solution: It’s possible that the problem could be caused by a faulty battery since you mentioned that it got extremely warm. Before buying a new battery though I suggest that you check if a software glitch is causing the problem by doing a factory reset. Make sure to backup your phone data before doing the reset. If the issue still occurs after the reset then you should proceed with replacing the phone battery.
Should the above steps fail to fix the problem then this could be caused by an internal component that is failing to work, possibly the power IC. If this is the case then I recommend that you bring the phone to a service center and have it checked.
Note 4 Turns Off At 60% Charge
Problem: I have the issue of the phone dying with 60% charge, and when you plug it in it still says it has 60% charge. Your recommendation is to bring the phone to a service center. Mine is AT&T, so do you mean take it to an AT&T Store? Or do I need to find a Samsung Store?
Solution: I recommend bringing the phone to a Samsung store Before bringing your phone make sure to perform some of the recommended troubleshooting steps for this particular problem which we have listed below.
- Try cleaning the charging port of your phone using a can of compressed air then charge your phone using a different charging cord and wall charger.
- Remove the battery then press and hold the power button for at least a minute. Reinsert the battery then turn on the phone. Check if the issue still occurs.
- Backup your phone data then do a factory reset. Once the reset is complete do not install any apps in your phone yet. Try to check first if the issue still occurs.
- Try getting a new battery.
If the above steps fails to fix the problem then you need to bring the phone to a service center and have it checked.
Note 4 Battery Drains Fast
Problem: Hi – I have a unlocked UAE edition Note 4. Bought it 2 years back. About 2 weeks back, started noticing that the battery would drain very fast (5-6 hours) with normal usage. I removed my microSD card, factory reset the device and changed battery, but nothing has worked. Battery still drains in 6 hours or so with basic usage (Facebook, web browsing etc. No videos, no games, no music). Any idea what is happening?
Solution: Since you already performed a factory reset and even replaced the battery which doesn’t fix the problem then this could already be caused by a faulty internal component possibly the power IC. The best thing to do right now is to bring the phone to a service center and have it checked.
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