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Note 3 S Pen Not Working After Lollipop Update

Samsung Galaxy Note 3 Problems, Errors, Glitches, Solutions and Troubleshooting [Part 73]

Welcome to the 73rd part in our series of troubleshooting articles dedicated to the Samsung Galaxy Note 3. This is one of the best Android models to own if you are looking for a phone with a large 5.5 inch display that has a full HD resolution and has more than enough power to run a wide range of apps smoothly. Released last 2013, this model has already been succeeded by the Note 4 however a lot of people are still using this device due to the fact that it is still quite powerful can even outperform some of the latest flagship models of other brands.

samsung galaxy note 3

If you own a Galaxy Note 3 or any other Android device for that matter then feel free to send us an email at [email protected]. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do send us an email ty to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

If you would like to browse the previous parts in this series then check out this link.

Aside from sending us an email you may also reach us at our Facebook and Google+ social media accounts.

Note 3 Google Has Stopped Error

Problem: On my Galaxy Note 3 the pop-up “the process com.google.process.gapps has stopped.” And it’s very annoying is there I fix?

Solution: One quick fix for this issue is to disable then enable the download manager.

  • Go to MENU
  • Go to SETTINGS
  • Go to APPS
  • Look for DOWNLOAD MANAGER under ALL
  • Disable it then enable it

If the issue persists then proceed with wiping the cache partition of your phone.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When ‘GALAXY Note III’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select and wipe the cache.
  • With ‘reboot system now’ highlighted, press the Power key to restart the device.

Note 3 Lockscreen Numbers Blocked By White Blocks After Lollipop Update

Problem: Since lollipop update the numbers on the lock screen that u would use to enter password and now the time are blocked by white blocks so u cant read them. Its like a virus but started with lollipop system change by verizon. Alarms will shut off the next or a random day when you activate them. Imagine that a 4 am mon to fri alarm u set it wed night wakeup at 5 Thurs and thuts is no longer an active day on the alarm. After 3 times i actually saw it happen when i activated the alarm.

Solution: One temporary fix to this problem is to restart the phone. Several other Galaxy owners who have experienced this problem say that restarting the phone helps.

You can also try wiping the cache partition of your device.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When ‘GALAXY Note III’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select and wipe the cache.
  • With ‘reboot system now’ highlighted, press the Power key to restart the device.

Or you can back up your phone data and do a factory reset

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note 3′ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

If the problem persists then you may have to wait for a new software update to arrive for your device as this appears to be a bug in the current version of Lollipop that affects Galaxy devices.

Note 3 Camera Takes Sideways Photo After Lollipop Update

Problem: Verizon recently did and update and now on my note 3 when I take a picture it’s sideways and then when I send it in a message it’s sideways and it’s suoer annoying. Only started after update. Can you please help .thanks. I do custom leather and I’m sending amd taking pics and everyone’s complaining that pics are coming side ways. The on their phone it rotates and throws them off.

Solution: The first thing you should do is to make sure that the camera app of your phone does not have any issues. To do this you will have to clear the cache and data of your phone camera app.

  • From the home screen, tap the Apps icon.
  • Tap Settings.
  • From the General tab, tap Application manager.
  • Swipe left to the ALL tab.
  • Scroll to and tap the Camera application.
  • Tap Clear cache.
  • Tap Clear data
  • The application cache and data is now cleared.

If the issue still continues then you will need to start your phone in Safe Mode then use the camera and check if the photo still turns out sideways.

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘GALAXY Note 3′ appears on the screen, release the Power key. Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • ‘Safe mode’ will display in the bottom left corner of the screen. Release the Volume down key when you see ‘Safe Mode.’

If the problem disappears then an app that you installed may be the cause. Find out what app this is and uninstall it.

Note 3 Pin Code App Lock

Problem: Recently I applied a pin code to lock most of my apps and, cannot find how to remove the pin now. I don’t know what app I used to apply the pin codes.  Please help as I am utterly lost and am so weary of having to unlock each app each and every time I choose to use them. Thanks now for any help!

Solution: You will have to check which app in your phone is responsible for applying the pin code on most of your apps then disable it. If you can’t find the app then you will have to back up your phone data and start fresh by doing a factory reset.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note 3′ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 3 Alarm Clock Snoozes On Its Own After Lollipop Update

Problem: Thanks for putting this together, it is a great idea.  I have read most of the posts and they are extremely helpful. I came across my first issue my Note 3 after updating to 5.0.  I have a Note 3 on Verizon with s view case.  I have a Pressy  button inserted, but my issue happens with or without it.  I use my alarm quite a lot on the phone and it seems to be snoozing on its own, before I have a chance to react to it.  I checked for any setting and it all otherwise checks out.  This is happening both in the stock alarm clock and any third party I have tried.  I have a feeling it has something to do with the case.  But any insight you can offer would be great. Take care.

Solution: Try using your phone without the S View case and see if the alarm issue still occurs. If it still occurs then it’s not likely caused by the case.

Your next step is to clear the cache and data of the clock application

  • From the home screen, tap the Apps icon.
  • Tap Settings.
  • From the General tab, tap Application manager.
  • Swipe left to the ALL tab.
  • Scroll to and tap the Clock application.
  • Tap Clear cache.
  • Tap Clear data
  • The application cache and data is now cleared.

If the issue still persists then wipe the cache partition of your phone.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When ‘GALAXY Note III’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select and wipe the cache.
  • With ‘reboot system now’ highlighted, press the Power key to restart the device.

Note 3 S Pen Not Working After Lollipop Update

Problem: Hi.. i’ve been reading your articles on Q&A on troubles after lollipop update on samsung galaxy note 3. I read someone was experiencing trouble when using s pen. Rite now when i clicked the s pen, the action memo even not appeared on the screen. Understand that your solution is try to factory reset the phone. But could you pls share the result? Is that factory reset useful to solve this matter or is that software problem only? And what is the impact of factory reset? What data should i expect to be gone and how to restore that?

Solution: You have to make sure that Air Command is enabled when you use the S Pen. Open Settings –  Device – S Pen then make sure that it is set to Air Command. With the Lollipop update the default setting is Off so this may be the reason why you are having the issue.

If the settings are correct and the issue still remains then a factory reset is highly recommended. Take note that you will have to back up your phone data first before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note 3′ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 3 Camera Takes Upside Down Photos

Problem: When I take pictures upon immediate viewing, they are upside down. How do I correct?

Solution: Clearing the cache and data of the camera app usually helps in this case.

  • From the home screen, tap the Apps icon.
  • Tap Settings.
  • From the General tab, tap Application manager.
  • Swipe left to the ALL tab.
  • Scroll to and tap the Camera application.
  • Tap Clear cache.
  • Tap Clear data
  • The application cache and data is now cleared.

If the issue persists then wipe the cache partition of your phone.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When ‘GALAXY Note III’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select and wipe the cache.
  • With ‘reboot system now’ highlighted, press the Power key to restart the device.

Note 3 S Voice Not Working After Lollipop Update

Problem: My Svoice does not work when I call upon it. My voice does not activate my phone when I say Answer or Reject (and the settings are clicked). I really hate the fact that my Svoice no longer works even since the supposedly cool update. It use to be when I would hear a text come in while driving I could simple say “Hi Galaxy”t and when its little chime noise I would say ‘Read text’, it would automatically go into speaker phone and read my text aloud…it no longer does that.  I do have hands free, but I do not want that on all time.  Svoice would just turn it on would ask read a new text. send a text or place a call..I would simply say Hi Galaxy from the sleep mode and it would turn on. Help, I really loved this feature ..and it would all happen while the screen was black and in sleep mode I guess it what it is called.

Solution: You should first check your phone settings and make sure that voice prompt is activated. To do this open the S Voice app then tap the three-point icon at the top right, which will now open a small menu. Here you can see the option “Enable voice prompt”, tap this to reactivate the voice feedback of S Voice on your device.

Note Can’t Add Text Template

Problem: Hi, I’m trying to use a text template that I’ve saved in the text templates area/file. However I cannot add this or any of the templates to any message. Looking around the web I see instructions for doing this but when I access the menu to add the template there is no option for this. I have “Insert smiley”, “Add subject”, “Add slide”, “Schedule message”, “Discard” and “Font size”. No Add text or text template, any ideas? Note 3 on TalkTalk with Android Version 5.0.

Solution: Are you using the stock messaging app? If you are and there is no option to add a template then this may be an issue with the app itself. Try clearing the cache and data of the messaging app.

  • From the home screen, tap the Apps icon.
  • Tap Settings.
  • From the General tab, tap Application manager.
  • Swipe left to the ALL tab.
  • Scroll to and tap the Messaging application.
  • Tap Clear cache.
  • Tap Clear data
  • The application cache and data is now cleared.

Note 3 Camera Failed Error

Problem: I have a note 3 and every time I try to use my camera it says “camera failed” and closes out or says “sever error occurred, restart camera” and closes out…. if I try to use my at AT&T code scanner it says ” camera used by another app, please close that first and retry”. I bought the phone off my sister and it hasn’t word the whole time I’ve had it please help I have tried to clear the stuff I’ve reset iv tried everything I seen on the Internet and nothing has worked…

Solution:  The first thing you should do is to clear the cache and data of the camera app.

  • From the home screen, tap the Apps icon.
  • Tap Settings.
  • From the General tab, tap Application manager.
  • Swipe left to the ALL tab.
  • Scroll to and tap the Camera application.
  • Tap Clear cache.
  • Tap Clear data
  • The application cache and data is now cleared.

If the issue still persists then you need to start your phone in Safe Mode then check if the same issue still occurs.

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘GALAXY Note 3′ appears on the screen, release the Power key. Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • ‘Safe mode’ will display in the bottom left corner of the screen. Release the Volume down key when you see ‘Safe Mode.’

If the problem does not occur then it is likely caused by a third party app installed in your phone. Find out what app this is and uninstall it.

Note 3 Screen Capture With S Pen Not Working After Lollipop Update

Problem: First, I want to say that I greatly appreciate all the hard work and time that you dedicate to helping us in myriad ways. I have a Note 3 with Sprint. When Lollipop arrived on my phone over 2 months ago and insisted incessantly that I install it, I finally bit the bullet and installed. What a mistake. It made my Note overheat and my beloved Note began behaving strangely.  I went to Sprint, who when they saw how messed up it was replaced my Note 3 with a new one, because I had insurance.  Nice folks! When Lollipop showed up on my new Note, insisting incessantly that I install it, I went to Sprint. They did a factory reset, after saving my pics, then installed Lollipop. Then, they did a second factory reset before putting my pics back. Everything turned out relatively well, except for the fact that my Pen will no longer perform Screen Capture. Have you heard whether there will be any patch for that? I would appreciate any input you might have. Thanks again.

Solution: You need to make sure that Air Command is enabled first.

  • From the Home screen, touch Apps
  • Touch Setting
  • Touch S Pen
  • Touch Air command
  • Touch the Slider to turn Air command on

Now try to take a screenshot

  • Open Air Command by holding the S Pen about a quarter-inch above the device’s screen.
  • Press the button on your S Pen to open the Air Command panel.
  • Touch Screen write with your S Pen.
  • Once the screenshot has been captured, you can use the toolbar at the top of the screen to make edits. Touch the icons to access the Draw, Erase, or Crop tools, and touch them again to view the settings for each tool.

Note 3 S Pen Not Working After Lollipop Update

Problem: Hello I just bought this phone recently and it prompted me for the android 5.0 version I updated this and now my s pen for my samsung galaxy note 3 will not work and I also can’t root my phone how can I fix this issue.

Solution: Make sure that the Air Command is enabled in your phone. His is the most common reason why the S Pen may seem not to work after the Lollipop update.

  • From the Home screen, touch Apps
  • Touch Setting
  • Touch S Pen
  • Touch Air command
  • Touch the Slider to turn Air command on

If the settings are correct and the problem still persists then you have to back up your phone data and do a factory reset.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note 3′ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 3 Display Not Responding To Power Button

Problem: hi guys. i looked your page to find similar problem like mine on my note 3 but didn’t find . So the problem i have is that some times i push the main button or the power button to unlock the screen but it stays black. is there any solution for this. thank you in advance.

Solution: Try to take out the battery of your phone then press the power button for at least a minute. Reinsert the battery then turn on your phone. Check and see if the issue still occurs. If it does then this may be caused by a faulty power button. Have your phone checked at an authorized service center.

Note 3 Software Update Failed

Problem: my note 3 got unplugged during update and i got a screen telling me software update failed with a phone and computer next to each other can you help me fix this issue.

Solution:  Back up your phone data and do a factory reset.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note 3′ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Connect your phone to a computer running on Kies then do the software update again.

Note 3 Automatically Activates Hands Free When Connected To Bluetooth After Lollipop Update

Problem: Hi droidguy, after the lollipop update, my phone automatically turns on hands free mode when it connects to the Bluetooth in my truck. I don’t like this, I want to disable it, but trying to find settings to do this is impossible. I always have to hit the menu button and turn it off. Is there a solution to this? May seem small, but it aggravates me because it’s something that used to be controllable. Thanks!

Solution: Unpair then delete the Bluetooth connection between your phone and your truck.

  • Touch apps
  • Touch Settings
  • Touch Bluetooth
  • Touch the option icon next to the device you want to unpair
  • Touch unpair

Long press on the Bluetooth connection then delete it.

Refer to your truck manual to delete its Bluetooth connection with your phone.

Using your phone scan for your truck Bluetooth and connect to it again.

Note 3 S Pen Not Taking Screenshot After Lollipop Update

Problem: After my phone updated to “lollipop “the stylist pen stopped working. When I take it out of the phone the commands show up but it will not let me screen shot, I have held the button in on the stylist no luck. What can I do to get this feature working again?

Solution: Make sure that the Air Command feature is enabled in your phone.

  • From the Home screen, touch Apps
  • Touch Setting
  • Touch S Pen
  • Touch Air command
  • Touch the Slider to turn Air command on

Once it is turned on try to take a screenshot

  • Open Air Command by holding the S Pen about a quarter-inch above the device’s screen.
  • Press the button on your S Pen to open the Air Command panel.
  • Touch Screen write with your S Pen.
  • Once the screenshot has been captured, you can use the toolbar at the top of the screen to make edits. Touch the icons to access the Draw, Erase, or Crop tools, and touch them again to view the settings for each tool.

If you still can’t take a screenshot then you should back up your phone data then perform a factory reset.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note 3′ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 3 Network Issues

Problem: I just bought my Samsung Galaxy Note 3 this week. unfortunately things have not been  going my way  due to a couple of Network errors being displayed. the following are issues I have been facing so far. NOTE: the  Sim Card I am using is from My SAMSUNG GALAXY S3, of which  the sim card still works fine in that phone

Error While searching for Network.  My phone keeps loosing Network every now and then whenever it looses network  the first solution I normally use is searching for available networks under network settings, unfortunately I often end up with Error While searching for Network. restarting the phone frequently sometimes fixes this problem though it is not reliable Insert SIM card to access network services, this is another frustrating error, this one occurs when I restart the phone after encountering the above error. the SIM Card wont be recognized. this one sometimes fixes itself  after sometime, or restarting the phone frequently  also fixes the issue. though it re-appears after a couple of hours. Not Registered on Network, sometimes under network settings I encounter this error in the process of fixing the above mentioned errors. all in all the phone has been frustrating.

Attempts

I have goggled around the internet without any success. hopefully you can save the frustrations I have had so far. Thanks in Advance

Solution: If the SIM card works perfectly fine in your other phone then the issue may be with the Note 2. The first thing you should check is if this issue is caused by a software glitch. To do this, you need to back up your phone data and do a factory reset.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note 3′ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

If the problem still persists after the factory reset then this may already be a hardware related issue. You need to bring your phone to an authorized service center for checking.

Note 3 Removing Apps That Cause Issues

Problem: Hi droid guy, It’s me again. I read all of your solutions you give to owners of Galaxy Note 3 smartphones. Often your solution is to restart in safe mode and then remove the offending third party apps that may cause the problem. You tell them to start with the latest ones installed and work backwards from there. My question is simple: How am I supposed to remember the order of apps I installed? Is there either on the phone, or in my Play Store account, a calendar list of the apps installed? I know I can see all of the apps I installed in the Play Store, but wonder if there is a calendar order of apps I installed. This would be very helpful to your answer given.

Solution: There is no available timeline list of the apps you have installed in a particular device as of now. The best way to proceed is to use the trial and error method in uninstalling apps. If the issue disappears when you uninstall a particular app then that app may be causing the issue.

Note 3 Not Getting Lollipop Update

Problem: I have a unlocked note 3 and have tried doing the software updates to get lollipop but it never finds the update, I am on at&t network. Any suggestions? Thank You

Solution: You have to make sure first that your phone is not rooted or running on a custom software first. If it is then your phone won’t be able to get the official Lollipop update. If your phone is running on stock software and not rooted but it still isn’t getting the notification of an update then what you can do is connect it using a USB cord to a computer running on Kies. Once connected and if there are no issues you will be notified of an update. Just follow the onscreen instructions to update your phone software.

Note 3 Email Has Stopped Working After Lollipop Update

Problem: Hello, I recently upgraded my Samsung Galaxy Note 3 to the most recent upgrade and since that time, when I attempt to open my e-mail, it opens then quickly closes giving me the following notification “e-mail has stopped working.” Is this a known problem and how do I fix it or how do I reverse the upgrade? Thanks.

Solution: This issue may be caused by a glitch with the email app itself. If you have any important emails I suggest making a backup. You should also take note of your email settings as you may have to set it up again.

To resolve this issue you should clear the cache and data of the email app you are using.

  • From the home screen, tap the Apps icon.
  • Tap Settings.
  • From the General tab, tap Application manager.
  • Swipe left to the ALL tab.
  • Scroll to and tap the email application.
  • Tap Clear cache.
  • Tap Clear data
  • The application cache and data is now cleared.

If the issue persists then wipe the cache partition of your phone.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When ‘GALAXY Note III’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select and wipe the cache.
  • With ‘reboot system now’ highlighted, press the Power key to restart the device.

Note 3 No Notification

Problem: Hi! I have the same problem on 2 different phones. Each is on a different carrier. Both are upgraded to lollipop a few weeks ago.   This problem started this morning. After ruling out everything else, the only thing left is the actual Android OS.

  • Phone #1: Note3 ATT
  • Phone #2: Note4 Verizon
  • Problem is I have no notification sounds for texts or for calls.
  • I’m missing important calls!

Sound on video like youtube is OK. When a call comes in, I can see it on the screen, and if I answer I can talk normally. If I’m on a call, I can get the sound of another call coming in (ATT sound), plus the same thing happens with Verizon, so it’s not an issue with the carrier. I have restarted them, checked all the settings, all the volumes are on high. Other detail:  When I’m on the Sounds section picking a ringtone, I don’t hear them as I’m selecting, which I used to. I do hear the vibration intensity when I’m selecting that. They were working fine until a few hours ago. Help!

Solution: The first thing to check is your phone settings. Try to set the notification mode to all. Go to Settings -> Sound & notification -> Interruptions. Set it to All. Also, use the volume rocker key and set the volume to its maximum level.

Note 3 Music Has Stopped Error After Lollipop Update

Problem: Hello, My Galaxy Note 3 gives me the message “Unfortunately, Music has stopped” each time I click on the Artists tab in the native Music player app.

Solution: You need to clear the cache and data of your music app to resolve this issue. Take note that if you have any playlists or custom settings set you will have to set this up again.

  • From the home screen, tap the Apps icon.
  • Tap Settings.
  • From the General tab, tap Application manager.
  • Swipe left to the ALL tab.
  • Scroll to and tap the Music application.
  • Tap Clear cache.
  • Tap Clear data
  • The application cache and data is now cleared.

Note 3 Battery Drain / Text Message Issue After Lollipop Update

Problem: Hello, and thank you for taking the time to read my email. Since the new lollipop update I have found that battery usage is not what it used to be. My husband and I both have Samsung Note 3s and they both use batteries very quickly now since the lollipop update. It is strange that this only started happening since we did the update. I have tried to make sure that there are not programs running in the background as much as I could. The second issue that I am having and also I know two other people having the same, so it is not exclusive to me. When I am sending and receiving text from someone oftentimes the text that I send appears on the screen after the one that someone else sent. Even though the text that they sent is in reply to my text. It is very difficult to have a conversation like this because I cannot keep up with what message came when. So it is if it is an active message back and forth within the same minute or two, it does this. Thanks again for your time.

Solution: A lot of people who updated their phones to Lollipop have been complaining of this battery drain issue. If you have already performed all of the necessary steps such as turning of services that are not used and making sure that no unnecessary apps are running in the background then you may need to perform a factory reset. Just make sure to back up your phone data before proceeding. This procedure may even resole the text messaging issue you are having.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note 3′ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

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Samsung Galaxy Note 3 Problems, Errors, Glitches, Solutions and Troubleshooting [Part 62]

Welcome to the 62nd part in our series of troubleshooting articles dedicated to the Samsung Galaxy Note 3. If you are reading this then you probably own this particular model and you may have already updated the software of your phone to Android Lollipop. While the update went generally smooth for most owners of this model, some faced a couple of issues.

note 3

In this latest instalment of the series we will tackle some of the latest issues our readers are facing with the device whether it is still running on KitKat or the latest Lollipop.

If you own a Galaxy Note 3 or any other Android device for that matter then feel free to send us an email at [email protected]. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do send us an email ty to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

If you would like to browse the previous parts in this series then check out this link.

Aside from sending us an email you may also reach us at our Facebook and Google+ social media accounts.

Note 3 Power Button Defect

Problem: Hi, A friend asked if would flash a custom ROM to his galaxy note 3, among a few other things. The first thing Ive noticed is it doesn’t respond to the power on button. It does charge, with the green LED light working as well. It is recognized by my laptop as well, even in device manager. I dont know if already having Koushs ADB drivers and Kies already installed helps that  issue, but it is seeing the device regardless. I dont have much time for searching the internet at the moment and now have to help with this as well, so I thought I would ask if you knew the best / most efficient ways to troubleshoot the power button issue, that will result in a definitive conclusion to whether or not that is the issue. I am sure I would be able to find this information somewhere. If it was my device, I wouldn’t be concerned with grasping at straws, but being it isn’t and he does need this fixed soon, I would not feel comfortable doing anything that may be risky or costly, without examining a hundred angles, first. I would appreciate any information on resolving this issue, even if it’s just a link to the correct solution! Also, seeing as how I would be repairing this issue as well, if the first hurdle was cleared, any info on that wouldn’t go to waste…I can deal with that when I get to it, though. Thank you so much.

Solution: Can you enter the Recovery mode or Safe mode of the phone? This requires pressing the power button. If you can’t then this is most likely a hardware related issue. Before flashing a custom ROM I suggest resolving the power button issue first by bringing the phone to an authorized service center for further checking.

Note 3 Not Connecting To Wi-Fi

Problem: Hello, Within the last week my phone suddenly won’t connect to any wifi.  A message appears saying “ap currently not in use.” I have got round this issue at home by manually inputting the ip address but when I am out and about and able to pick up free wifi I am not able to so this. Please help as I need to be able to access the wifi during the day. Thank you in advance.

Solution: This error message usually occurs when there is an issue with the Wi-Fi signal. Try rebooting your router and see if this helps. You may also want to check on the router encryption method used. If it is using WEP then change it to WPA.

On the phone side you should forget the Wi-Fi networks stored in your phone. Reboot your phone then scan for your home Wi-Fi again and connect to it. Make sure that you know the correct password.

You should also ensure that the date and time of your phone are correct. An incorrect time or date may cause problems while connecting to the Wi-Fi network. Go to Settings> Date & Time menu, and make sure “Automatic Date & Time” and “Automatic Time Zone” are checked.

If the issue persists then start your phone in Safe Mode.

  • Power off the device.
  • Press and hold the Power key for one or two seconds to turn on the device.
  • When the Samsung logo displays press and hold the Volume down key until the lock screen displays.
  • When the Lock screen is displayed Safe mode is displayed in the lower-left corner of the screen.

Try connecting to your Wi-Fi network. If you can then a third party app installed in your phone may be causing the problem. Find out what that app is and uninstall it.

Note 3 Language Changed To Chinese

Problem: Hi, I’m hoping you can help. I have the Samsung galaxy note 3 16gb version (Hong Kong model) running on stock Android 4.4.2. Last night my battery died when I was out. I got home and charged the phone and the language had been changed to Chinese. The problem that is occurring is that after changing the language to English (uk) there are still some things that are in Chinese. I have gone through all the language settings and even all the keyboard settings to ensure that they are in English.

Solution: This may just be a glitch in the software. Try rebooting your phone first and see if this resolves the issue.

If the issue persists then back up your phone data then perform a factory reset.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note 3’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 3 Volume Turns Down On Its Own

Problem: Hello, I bought my Galaxy Note 3 just over a year ago now. I’ve always wanted one and was stoked to get it. Great phone in my useage blah blah blah. My problem however, is a very recent thing. I was listening to a youtube video, on my phone, with the headphones I pilfered from my wife’s S5 and the volume turned down. I figured “ok… it’s an app thing.” Since then unfortunately it’s been a constant issue with google play music as well. Only with these headphones. So i thought again, “ok… their garbage.” But then it happened while paired with a buddy’s bluetooth speaker. Sorry for being so long winded.

Solution: Try to determine first if this issue is caused by a third party app installed in your phone by starting your phone in Safe Mode.

  • Power off the device.
  • Press and hold the Power key for one or two seconds to turn on the device.
  • When the Samsung logo displays press and hold the Volume down key until the lock screen displays.
  • When the Lock screen is displayed Safe mode is displayed in the lower-left corner of the screen.

Once in Safe Mode play music through the headphones and through a Bluetooth speaker. If the volume does not turn down then an app may be causing this issue. Find out what that app is and uninstall it.

If the volume still turns down even in Safe Mode then I suggest doing a factory reset. Make sure to back up your phone data before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note 3’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 3 Facebook Video Processing

Problem: Hi, I took a 45 second video and posted onto my Facebook.  For 2 days it still says “Processing Video. We’ll notify you when it is ready to view”   How do I cancel the uploading? Cheers

Solution: Try exiting out of the app (if you can’t then just turn off your phone then turn it back on). If you still get the same message when you open the Facebook app then turn off your phone then turn it back on and clear the cache of the Facebook app.

  • From the home screen, tap the Apps icon.
  • Tap Settings.
  • On the More tab, tap Application manager.
  • Tap the All tab.
  • Scroll to and tap the Facebook application.
  • Tap Clear cache.
  • The application cache is now cleared.

Note 3 Not Receiving Text Messages

Problem: Hi i have been having the note 3 for a year and some months now. I recently had it traded in for a refurbished note 3 to resolve past problems. But i have been using the refurbished phone for about a month now and recently this past week i haven’t been receiving some text messages. (I would receive some but not all) and also some of the people i text have i phones would that be a problem.  If not, what is wrong with my phone?

Solution: The first thing that you need to do when you are not getting text messages is to reboot your phone. This resets and refreshes the connection of your phone to the network.

You should also make sure that you are in an area where reception is good. You may not receive text messages if the signal is low or none existent.

Note 3 Stylus / Auto Rotate Issues After Lollipop Update

Problem: When I remove the stylus from its holder, the air command window opens up correctly. However, once I close the window I cannot open it again unless I replace the stylus and remove it again. Pressing the stylus button does nothing. I don’t use the s-pen very often, so I only just noticed this, and decided to write you after seeing a question about the pen this week. The auto-rotation function seems to stop working after playing videos, either movies on my phone or online. Rebooting takes care of it, or sometimes just toggling the autorotate setting will fix the problem. Annoying, but at least there’s a workaround! Would be nice to have a real fix. I’ve cleaned the cache, pulled the battery and sim card, uninstalled questionable apps. I’d like to avoid a factory reset, but suspect I’m running out of options.

Solution: I’m afraid that your best option is to do a factory reset. You may try to use another S Pen to check if the one that you are using s faulty however this is a long shot. Since this issue occurred right after getting the Lollipop update then this is most likely caused by data from the previous software version that has not been completely removed. The only way to get rid of this old data is to do a factory reset. Just make sure to back up your phone data before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note 3’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 3 Call Options Freeze While On A Call After Lollipop Update

ProblemGood day, I use a Exynos version of Samsung Galaxy Note 3 Model – N900 if I am not wrong. I updated the android version to Lollipop day before yesterday since then while I receive a call I am not able to attend or cut the call (this happens most of the time) and sometimes after I attend the call I will not be able to click or press any keys on the screen for instant …After I am done with the caller I need to press the end call buttons but it won’t respond only the call gets cancelled if the caller hangs up. Please let me know if you can help me with this issue.. As I couldn’t find any other information regarding the same. Looking forward your reply.

Solution: Try doing a factory reset as this usually resolves any issue that you may encounter after upgrading the phone software. Make sure to back up your phone data before performing this procedure.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note 3’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 3 S Pen Not Working

ProblemHi, I have encounter some problem with my Note 3, the S Pen is not working. The S-Pen detachment notification does not works when it is taken out. I have made sure the S-Pen features are enabled under the settings. Tried enable/disable as well. I even tried to replace the S-Pen tips and did a factory reset on my phone but the S-Pen is still not working. Please help 🙁

Solution: If you have access to another S Pen then try using it in your phone. You can also try using your S Pen in another Note 3 device to see if it works. If the other S Pen does not work in your phone then this may already be a hardware related problem. I suggest you bring your phone to an authorized service center for checking.

Note 3 Speaker/ Earpiece Issues

ProblemYou would think by now you would have covered every issue possible but I did not see this one I have with my now “spare” Note 3. Here is problem:  I boot my phone up and can hear all the music and noise.  I go to make a phone call and neither the receiver of the caller or I can hear each other.  I plug in my headset and it lets me know its connected but still no conversation either way.  I connect blue tooth and we are in business with no problems.  When the phone is earpiece, speaker or headphone ( and there is no noise either way) if the phone is hung up by the receiver then my note 3 reboots.  If I try to adjust the volume during call the same thing happens- hangs up and reboots.  I have tried resetting/ deleting all data; removed SD Card; replace headphone/ speaker unit; disconnecting and reconnecting all motherboard connections;  and done a lot of praying and cussin. I saw an article on checking the two capacitors, re-soldering the speaker connection and a lot of that type of stuff but that’s over my head and I am wondering if there is anything I am missing to try or is it time to have a real tech check it out (Verizon tech didn’t figure out anything).

Something more for help with your trouble shooting: I can get sound through earpiece or speaker during boot,  when I press keys  and as the phone rings until I answer that call then- no sound through either. Also it SOMETIMES takes a few seconds for the phone to reboot when the call is hung up and also it doesn’t seem to always hang up as I can make and disconnect a few times IN A ROW before I notice it happens.

Solution: Have you tried doing a factory reset? This is to eliminate any software related issues that may be causing the problem. Make sure to back up your phone data first before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note 3’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

If the issue still persists then this is most likely caused by a faulty hardware. Try bringing your phone to an authorized service center for further checking.

Note 3 No Sleep Mode After Lollipop Update

ProblemHello, I’m sorry if this concern I have was previously asked. I updated my note 3 from tmobile to lollipop and my phone no longer goes into sleep mode. I changed my setting in screen time out to make it time out aftet 15 secs, now it won’t sleep unless I press the power button. This is draining my battery hopefully, you can help me, thank you taking the time out to help a phone amateur like my self.

Solution: Try rebooting your phone first and see if your phone will now go on sleep mode. If it doesn’t then this issue may be caused by data from the previous software version that has not been completely removed and is causing a conflict with Android Lollipop. A factory reset is highly recommended. Make sure to back up your phone data before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note 3’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 3 Speaker Stopped Working After Lollipop Update

ProblemHey, I updated my note 3 about 48 hours back and idk what happened but now all the sounds are coming from the ear piece. Even the ring tones, songs, video background music, notifications. I checked the settings for sounds multiple times but found nothing unusual. Also, a couple of days before updating the phone, I refigured my Adapt sound but there was nothing unusual about it too. I’ve checked the media settings too but I’m not sure what would cause this. Can you help me out

Solution: Try rebooting your phone first and see if this resolves the issue. If the problem persists check the audio port of your phone for any visible signs of dirt or debris. If you spot any then clean it out using a toothpick. Insert the earpiece a couple of times in the audio port and check if the sound switches from the phone speaker to the earpiece.

If the problem persists then a factory reset is highly recommended since this occurred after updating your phone to Android Lollipop. Make sure to back up your phone data before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note 3’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 3 S Pen Not Working After Lollipop Update

ProblemHi, I updated my note 3 to lollipop. After updating my s pen is not working. Please give me solution to my problem.

Solution: If this issue occurred right after the software update then it may be caused by data from the old software version that has not been completely removed. To resolve this issue back up your phone data then do a factory reset.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note 3’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 3 Not Recording Videos After Lollipop Update

ProblemGood day, after updating to lollipop my note 3 does not want to record videos, I’ve cleared partition cache, cleared data cache. When I attempt to record videos it freezes and reboots. Really need help please. Regards

Solution: You will have to do a factory reset to resolve this since the issue occurred right after performing a major software update. Make sure to back up your phone data before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note 3’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 3 Security Question

ProblemI just purchased a note 3 in Jan and did not do the insurance. Just few days back I had switched off my phone (Vodafone sim) and my phone was robbed. So even if I call on my number now it says switched off. I have given my imei number to the police for tracking. No response yet. What I want to know is can note 3 imei number be easily spoiled or corrupted at any mobile shop? Is there no other way to find out where the phone is until it is put on with a sim card? My phone was just used for one and a half month. Please help.

Solution: As far as I know IMEI blocking is done at a carrier level. This means that whoever has your phone can simply use it on a different carrier. If your Google account is still logged in your phone then you can trace it as soon as it gets online using the Android Device Manager.

Note 3 Screen Flashes White When Making A Call

Problem:  My wife has a Samsung Galaxy Note 3 and has a problem. I have added some apps to her phone, not too many, for her convenience. Most times when she calls someone, the screen goes in a flash dance, meaning it flashes white, then it does not dial the number. It gets stuck flashing constantly, and the only way to stop it is to reboot. Then you can dial the number, and it connects. So far, it only happens to 2-4 phone numbers. What to do?

Solution: To verify if this issue is caused by third party apps installed in the phone you should start it in Safe Mode.

  • Power off the device.
  • Press and hold the Power key for one or two seconds to turn on the device.
  • When the Samsung logo displays press and hold the Volume down key until the lock screen displays.
  • When the Lock screen is displayed Safe mode is displayed in the lower-left corner of the screen.

Try calling the number that is affected by the flashing white issue. If the issue does not occur while on a call then this is probably caused by an app installed in the phone. Find out what app this is and uninstall it.

If however the issue still occurs even in Safe Mode then wipe the cache partition of the phone.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When ‘GALAXY Note III’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select and wipe the cache.
  • With ‘reboot system now’ highlighted, press the Power key to restart the device.

Note 3 Forgets Wi-Fi Password                                                                                                                                                

Problem: Hi my galaxy note 3 sm-n900w8 forgets any wifi password after reboot can you give me a solution but without factory resetting?

Solution: Try checking on the Wi-Fi settings of your phone and make sure auto connect is ticked.

  • From the Home screen, tap the Menu key.
  • Tap Settings then touch the Connections tab.
  • Tap WiFi, then tap the Menu key again.
  • Touch Advanced.
  • Tick the option Auto Connect.

If the problem still persists then wipe the cache partition of your phone.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When ‘GALAXY Note III’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select and wipe the cache.
  • With ‘reboot system now’ highlighted, press the Power key to restart the device.

Note 3 “could not download due to error 404” Error On Play Store                                                                         

Problem: I am having Note 3 SM N 900 Lollipop but wheneva i try to download big games over 1gb it reaches to 1gb and then shows installing and then shows “could not download due to error 404” i am frustrated as I am unable to play big games .Please help me as I tried everything but could not get rid of this problem.. please sir help me please .

Solution: If you are using a Wi-Fi connection when you get this error message then follow the troubleshooting steps listed below.

  • Check that you’ve enabled Wi-Fi on your device by visiting your main Settings menu.
  • Make sure your device isn’t in “Airplane mode” on your main Settings menu.
  • Try turning Airplane mode off and on, leaving it in the “off” position.
  • Restart your device.
  • Ensure that your router or modem is turned on with an available Internet connection (if your router or modem does not have an Internet connection, you can contact your Internet service provider).
  • Restart your modem or router by turning it off and turning it on again.

If you are getting this error while connected to your mobile data network then follow the troubleshooting steps listed below.

  • Make sure your device has mobile data enabled in your main Settings menu (depending on your device, this may by located under “Wireless & Networks” > More).
  • Check your connection signal indicator to make sure you have a strong connection.
  • Restart your device.

Note 3 My Files Application Not Opening                                                                                           

Problem: Hello and thank you for taking the time to read this my note 3 my files application will not open I have tried turning my phone off and then turning it back on and it was working fine just the other day what could be the problem and if there is a way to fix it how is it done? Please help.

Solution: Try clearing the cache of the My Files application of your phone and see if this resolves the issue.

  • From the home screen, tap the Apps icon.
  • Tap Settings.
  • On the More tab, tap Application manager.
  • Tap the All tab.
  • Scroll to and tap the My Files application.
  • Tap Clear cache.
  • The application cache is now cleared.

Note 3 Can’t Access Settings                                                                     

Problem: Hi, I have a Note 3 and a Vodafone SIM that are not playing well together. The history is: I got my Note 3 over 2 years ago.  We visited Italy 2 years ago and I bought a Vodafone sim at a Vodafone outlet.  Everything worked perfectly during that trip and a subsequent trip to France. Last October, I had to replace the Note 3 because the camera was failing.  I had insurance, so the insurance company sent me a refurbished Note 3.  When I tried to use the SIM last December, the Note 3 had problems. When I put the SIM in and started the Note 3, the phone recognized the sim (but gave me an error that, according to Verizon, is spurious).  I could make phone calls but I could not access the data network.  In order to access the data network, you have to go into Settings. More Settings, Mobile Networks and set the Access Point Name. With the replacement Note 3, I cannot access Settings.  As soon as I try to access Settings (with the Vodafone SIM installed), the Settings menu appears and then immediately the home screen comes up.  After working with Verizon for over an hour, I was able to get into Settings and set the access point name by booting into Safe mode.  But as soon as I rebooted into ‘normal’ mode, Settings failed and I could not access its menu (to turn on wifi, for example).  There are a couple of other apps that did the same thing – but I cannot remember which ones. I have talked to Vodafone – they have no clue.  I talked to a Samsung rep I ran into at Best Buy, he thought the Vodafone SIM might be corrupted.  And now a Verizon tech I talked to last week thinks it is a firmware problem on the phone and I should do a Factory Data Reset. Have you ever heard of this problem?  What do you think might be causing it? Thanks for your help.

Solution: There could be some system data that has been corrupted in your phone. If this is the case then you will have apps acting this way.

The Verizon tech is right when suggesting that you do a factory reset. Just make sure to back up your phone data before you perform the procedure.

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