Archives for

not turning on

What to do if your Garmin Forerunner 645 Music that won’t turn on

Smartphones and wearable devices like your Garmin Forerunner 645 Music rely on their batteries all the time and while having a drained battery isn’t really a problem since most of the time they respond immediately when connected to their chargers. The problem sometimes is that your device won’t turn on or respond even if it’s connected to the charger.

In this post, I will guide you in troubleshooting your Forerunner 645 Music that won’t turn on. So, if you’re one of the owners of this device and are currently having similar issues, continue reading as this article may be able to help you one way or another.

For those who are looking for a solution to a different problem, visit our Forerunner 645 Music troubleshooting page for we have already addressed or solved some of the most common issues. There could already be articles we published that could help you with your concern. Take time browsing through that page and find issues that are similar with yours. If you still need help after that, fill up our questionnaire and hit submit.

Now, here are the things you need to do if your Forerunner 645 Music no longer powers on…

Force restart your Garmin Forerunner 645 Music. Before anything else, perform the forced restart first as it’s often the most effective solution to this kind of problem.

  1. Hold LIGHT for 15 seconds.
  2. The device turns off.
  3. Hold LIGHT for one second to turn on the device.

If the device actually turns on after this, then that would be the end of the problem. However, there’s no guarantee it won’t happen again but if it does, at least you already know what to do. It would also be best to factory reset your device if this kind of problem keeps on happening.

Charge and do the force restart. It is always possible that the problem is caused by a drained battery which may have also resulted to a system crash. So, connect your device to a power source even if it won’t respond. Then perform the same procedure as above to force restart it while charging.

These procedures are enough to fix a problem like this. However, if the issue continues after this, then it’s time you call support or bring device to a service center.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

RELEVANT POSTS:

How to fix Garmin Fenix 5 Plus that won’t turn on

As long as there’s enough battery, your Garmin Fenix 5 Plus should turn on without any problems at all. However, there seems to be some users who have reported that their smartwatch no longer powers on. Power issues are among the most common problems any user may encounter every now and then.

In this post, I will walk you through in troubleshooting your Fenix 5 Plus that would no longer power on. I will share with you the most practical and effective troubleshooting procedures you can use in fixing this problem. So, if you’re one of the owners with this kind of problem, continue reading as this article may be able to help you.

Before we move on, if you are looking for a solution to a different problem, make sure to visit our Fenix 5 Plus troubleshooting page as we’ve already fixed some of the most common issues with this device. Find issues that are similar with yours and feel free to use our solutions. If you still need help after that, then fill up our questionnaire and hit submit to contact us.

Here’s what you need to do if your Fenix 5 Plus no longer turns on…

  1. Perform the soft reset as it might be just a minor glitch.
  2. Try charging your smartwatch as it might be just due to a drained battery.
  3. Call support or bring the watch to the shop.

More often than not, performing the soft reset will fix your Fenix 5 Plus that won’t turn on as it’s often just a firmware glitch or crash. So it must be the first thing you need to do or just follow these steps:

  1. Connect the device to a computer via charging clip.
  2. Press and hold POWER/LIGHT button for 25 seconds or until device powers off.
  3. Press POWER/LIGHT to power unit back on.
  4. Charge battery to 100%.

If this fails, you have to call Garmin support or bring the phone to the shop so that a technician can check it up for you.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

RELATED POSTS:

What to do with your Garmin Vivosmart 4 that won’t turn on

Drained battery is one of the reasons why an electronic devices dependent on its battery won’t turn on. Some owners of the health tracker Garmin Vivosmart 4 took to online to ask for help from users who might have been able to encounter the issues wherein the device won’t turn on or respond even if it’s connected to the charger.

Health trackers, while they’ve proven themselves to be useful, run with their own operating system for firmware although most of them don’t have sophisticated system like smartphones do. Nevertheless, the hardware and the firmware must work together to make those devices work perfectly and if they don’t, then that could be the reason why your Vivosmart 4 no longer responds.

In this post, I will guide you on how to make your Garmin Vivosmart 4 that won’t turn on respond again. So, if you’re one of the owners of this health tracker, continue reading as this article may be able to help you.

For those who are looking for a solution to a different problem, drop in on our Garmin Vivosmart 4 troubleshooting page for we have already addressed some of the most common issues with this phone. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you still need our help, contact us anytime through our questionnaire.

Now, going back to our troubleshooting, here’s what you should do if your Garmin Vivosmart 4 won’t turn on…

Charge the Vivosmart 4 for at least an hour

Based on reports for other owners, the most common reason why the Vivosmart 4 won’t turn on is because the battery has been completely drained or if you took it off for extended period of time. As a result, the tracker won’t turn on by when you wear it. Fortunately, the Vivosmart 4’s system isn’t that complicated to understand. It’s rather simple to make it respond again. Just properly connect it to its charger and then plug it into a computer. After a few minutes and the tracker doesn’t respond, just leave it connected to the computer for an hour or two.

Most of the time, this is the most effective solution to this kind of problem. However, if it continues to be unresponsive even after letting it charge for hours, then the problem could be with the hardware. It’s time you brought it to the shop or call Garmin support so you’ll be assisted. It might be a hardware issue and there’s only so much you can do about it.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy Watch that won’t turn on

First off, if possible, do not let your Samsung Galaxy Watch drain its battery completely as that’s the most common cause that the device would no longer turn on or respond even if it’s connected to the charger. I’ve read a lot of complaints from online forums about this problem and only a few knew what to do when this actually happens. Many would resort to opening the device but it takes more than just removing the screws in front and back to open up this device. Others would also resort to listing their “defective” smartwatch up on eBay, which apparently won’t help.

In this post, I will share with you the most effective solutions you could try to fix this problem and bring your Galaxy Watch back to life. For the record, these solutions are basic procedures you may have done already and they don’t include opening the device or removing any of the screws that keep it in one piece. If you’re one of the owners of this device and are currently being bugged by a similar problem, continue reading as this post may be able to help you one way or another.

For those who are looking for a solution to a different problem, drop in on our Galaxy Watch troubleshooting page for we have already addressed some of the most common issues with this phone. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you still need our help, contact us anytime through our questionnaire.

Going back to our troubleshooting, here are the things you can do if your Galaxy Watch no longer turns on or responds…

  1. Place it on its charging dock and leave it for an hour or two.
  2. Connect the device to another power source.
  3. Clip it on the cradle but don’t connect the charger.
  4. Bring it to the service center.

Unless there are visible signs of physical damage or if the device was submerged in water for a very long time, then the problem could be minor or due to a drained battery. I am sure you’ve already tried charging it and it didn’t respond. However, if the battery was drained completely, it may take several minutes to respond. Some users even reported leaving their Galaxy Watch on the charging dock overnight only to find out in the morning when they woke up that the device was still insufficiently charged. It is supposed to be fully-charged in an hour or two but remember that it takes both the hardware and firmware to charge the Watch normally but with the battery completely drained, only the hardware will be left to replenish the battery and that would take some time to complete. But the thing is, this very simple procedure can fix this problem, it just takes time… well, all procedures do.

Assuming you’ve already left the device on its charging dock for several hours and you’re still not seeing improvements or signs of life, then try connecting the charger to a different power source. It may also help to connect the device to a computer and see if that makes it respond. There were cases wherein the screen turned on shortly after the device was connected to a laptop and the battery was still sufficiently charge. Just because your Watch doesn’t respond does not mean it has an empty battery. It could be just because of a firmware issue, a minor one.

Now, the next solution is the most popular among these procedures and it’s actually the most effective as many reported they’ve fixed their Galaxy Watch that won’t turn on just by doing this. All you need to do is clip your Watch to its cradle, don’t connect it to its charger and just let it sit for several hours or a day or two. You would only connect it when the screen turns on but until then, you just have to wait.

If none of these procedures work for you, then bring the device to the service center or sell it on eBay as “defective” and many would actually buy it if they knew that the only problem is that it won’t turn on. Don’t expect it to be sold for half its original price as no one would pay that much for a defective device.

I hope that this troubleshooting guide can help you fix the problem with your Samsung Galaxy Watch. Do let us know in the comment section what works for you or what you did to fix the problem with your device.

How to fix Samsung Galaxy S8 Plus that won’t turn on [Troubleshooting Guide]

A few days after the Samsung Galaxy S8+ was released in the global market, we’ve already started to receive complaints about some units that won’t turn on or became unresponsive. We know how frustrating that could be considering all the hype that surrounded the phone’s tech specs and how surpasses its competitors when it comes to muscle power. There were also some of our readers who were no concern of the specs of the phone but they were more worried considering the price of the device.

So, in this post, I will walk you through in troubleshooting your Galaxy S8+ that won’t turn on a few days after it was activated. We just have to find out if we can fix the issue on our own without lining up in the store just to be able to talk to a tech. While this problem seems complicated, more often than not, it’s due to a glitch in either the firmware or hardware. I understand the phone is still brand new so we just have to do the basic and have the device replaced if the problem persists.

Now, before we go to troubleshooting, if you are currently experiencing a different problem, try to visit our troubleshooting page for we have already addressed some of the most common issues owners encountered with their device. Find issues that are similar to yours and feel free to use our solutions or troubleshooting guides. If they don’t work, however, and if you need further assistance, contact us by completing our Android issues questionnaire. All we need is information so we can help you. Don’t worry, it’s free.

Step-by-step guide to troubleshooting Galaxy S8+ that won’t turn on

The purpose of this troubleshooting guide is for us to know what the problem is all about, what caused it and what needs to be done to fix it. While the procedures here are all safe, if you are not comfortable troubleshooting your brand new device, then seek assistance from the tech. However, for those who are willing to do something about the problem, then follow these steps…

Step 1: Perform the Forced Reboot / Soft Reset procedure

We often refer to this procedure as Forced Reboot but other technicians may call it Soft Reset and basically, it’s the safest and most logical thing to do for your phone that won’t turn on as it actually just reboots your phone. It is equal to the battery pull procedure we do to phones with removable battery. It can also be called as “simulated battery disconnect” procedure because that’s what it actually does.

  • Press and hold the Volume down and Power keys together for 7 seconds.

Assuming the problem is as minor as a glitch or an app-related problem, then this procedure should be enough to bring your phone back to life. If successful, continue your observation and if the same problem happens again and can still be fixed by this same procedure, it’s not a simple glitch. You may do the factory reset or bring the phone back to the store and have it checked just to be sure. But as to working around the S8 Plus that won’t turn on, then this method helps.

Step 2: Try to charge the phone to know if it responds

Assuming you did the forced reboot procedure but the phone didn’t respond, it’s possible that the battery was all drained and that there’s not enough battery left to power up the components and load the operating system. Therefore, it’s logical to charge your phone for a few minutes.

Aside from knowing if the phone has a low battery, this simple method will also tell you if the phone has a problem with its battery or hardware because the charging signs may not show. Usually, the charging icon will be displayed on the screen the moment the phone detects electric current flowing through its circuits going to its battery and the LED indicator at the top of the screen will also be lit up. If these signs don’t show, it’s possible your phone is suffering from a serious hardware issue.

Assuming, however, that the phone is charging fine, attempt to turn the phone on normally and if it still refuses to do so, do the Forced Reboot procedure while the phone is plugged in as it’s possible the system crashed when the phone was about to lose the charge. If it won’t respond but charges, then move on to the next step.

Step 3: Attempt to boot your phone in Safe mode

We have to know if your Samsung Galaxy S8+ is still capable of booting up in other modes. So, the first thing we have to do is try to boot it in safe mode wherein all third-party apps are temporarily disabled. If it does boot up fine, then it’s confirmed one or some of the apps is causing the problem. Now, here are the steps on how to boot your phone in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

While in this mode, try to find out which app is causing the problem by uninstalling those you suspect. This is how you uninstall an app from your Galaxy S8+…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Assuming the phone cannot boot up in safe mode, it’s time to try to boot it up in other mode.

Step 4: Attempt to boot your phone up in Recovery mode

We simply have to know if the phone is capable of doing so because if it does, it’s clear enough the phone is suffering from a firmware issue. In which case, the best thing you can do try to reset your phone before you send it in for replacement or further tests. Follow the steps below to start S8 Plus in Recovery mode and do the master reset:

  1. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  2. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  3. Press the Volume down key several times to highlight “wipe data / factory reset.
  4. Press Power button to select.
  5. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  6. Press Power button to select and start the master reset.
  7. When the master reset is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Now, even if you’ve been able to bring the phone back to life, if it doesn’t work as smooth as before, it’s best you bring it back to the store and have it replaced rather than dealing the problem for years.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Why does my Google Pixel 2 not turning on and how to fix it? [Troubleshooting Guide]

Power issues rarely occur to new devices especially with high-powered variants like the newest Pixel series from Google called Google Pixel 2. But this is not a guarantee that you won’t be experiencing this problem at any time sooner than expected as there are certain circumstances when power issues become inevitable. Note that hardware problem is not always the one to blame whenever a mobile device refuses to power on as faulty apps can also be the main trigger. And considering the fact that you always wanted to add some new apps to use on your new device, it’s possible for you to encounter this problem. In fact, you might be reading this content because you’re already in trouble and trying to find ways to get your new Android device back to life. Should you wish to troubleshoot a similar problem on your Google Pixel 2 that won’t turn on, feel free to try the highlighted workarounds below this page. Read on to learn more about how the problem is triggered by what factor and finally resolve the underlying cause.

But before we proceed, if you are looking for a solution to a different problem, drop by our Google Pixel 2 troubleshooting page for we have already addressed some of the most common issues with this phone. Try to find issues that are similar with yours and use the solutions or workarounds we suggested. If you still need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

Possible causes

Several factors can prevent a device from turning. It can happen due to a faulty hardware or inflicted by a malfunctioning app or software bug. Consider yourself somehow lucky if the latter factors are to blame as you’ll have a higher chance of getting it fixed without having to pay extra for service. To give you some clues on what could have possibly prevented your Google Pixel 2 from turning on, here’s a rundown of all possible factors from which power issues in mobile devices are linked to.

  • Software malfunction. Several cases of power issues transpiring in mobile devices have been tied to a software malfunction. This usually occurs when an app crashes or gets rogue. The same thing can happen when a corrupted content is installed and/or running on your device. Major software updates are also included among most common triggers especially when they come along with some bugs. Consider this as to root-cause especially if your device starts to show relevant symptoms or doesn’t turn on after installing a new software update. All these factors are software-related thus can be rectified by certain workarounds.
  • Bad hardware component. As what most people think, a bad battery can also be considered among the possible triggers. However, you can rule this out from the possible causes in your case especially because what you have is a new device. It must have gone through a series of quality assurance tests prior to rolling out in the market. Unless the phone got wet and liquid damage has ruined the battery. The same thing can happen when the phone was dropped, inflicting physical damage on pertinent components. Unfortunately, hardware-related issues would already require service as remedy.

Potential solutions and workarounds to deal with your Google Pixel 2 that does not power on

As much as possible try to figure out which from among the given factors is causing the problem on your new Pixel phone. One way to do so is to remember when the first symptom has occurred or when the device has stopped booting up as intended. If it occurs after you installed an app or downloaded certain content, then uninstalling or deleting that app or content from your phone can likely fix it. To assist you further in troubleshooting the problem, here’s a rundown of possible solutions and workarounds for you to try on. Be sure to test your device after completing each method to determine whether or not the problem is fixed. If necessary, proceed to the next applicable solution.

Force your Google Pixel 2 to restart.

Performing a force reboot or restart can help eliminate the possibility of a software problem causing the device to not power on, stuck on black or blank screen, or turns on but immediately turns off. It does not affect data stored on the phone thus it’s safe.

  • If you haven’t already, then do a force restart on your Pixel device by holding down the Power button for at least 30 seconds until the Google logo shows up on the screen.

If it still does not power on, connect it to the charger, let it charge for a few minutes and then try to turn it on.

Boot into Safe Mode (if possible).

It your device turns on, try to restart in Safe Mode. Doing so will rule out the possibility or an app (probably the most recent download) causing your device to not power on. All downloaded apps are temporarily disabled in Safe Mode so it will be easier for you to figure out if the problem is isolated to a third-party app or not.

  1. To boot your Google Pixel 2 into safe mode, press and hold the Power button.
  2. Touch and hold the Power Off icon on your screen.

When you see the Safe Mode label at the bottom of your screen, it means that your device starts in safe mode.

You can also try to boot your Google Pixel 2 into safe mode while your device is off. Here’s how:

  1. Press the Power button on your phone until the Google logo appears.
  2. When the animation starts, press and hold the Volume Down button on your phone. Keep holding it until the animation ends and your phone starts in safe mode.

Again, you’ll know if it is already running in safe mode if you see the label at the bottom of the screen.

Assuming that you’re able to boot up your Google Pixel 2 in safe mode, connect it to the charger then  try to delete any suspected app using these steps:

  1. From the Home screen, swipe up the Arrow icon (located at the bottom) to view the Apps List.
  2. Navigate to Settings-> Apps.
  3. Locate then select the appropriate app.
  4. If system apps aren’t visible, tap the Menu icon (located in the upper-right) > Show system.
  5. Tap Force stop.
  6. Tap OK.
  7. Tap Storage.
  8. Tap Clear Data. This option may not be available for some apps especially for pre-installed ones. Resetting an app or clearing data storage may delete saved info within the app (e.g., calendar events may be lost).
  9. Tap OK.

After you diagnosed and removed suspected apps in safe mode, you can switch back to normal mode by restarting your device.

Connect your Google Pixel 2 to a computer.

You can also use a computer to troubleshoot your device further. If you wish to give it a try, then here’s how it’s done:

  1. Unplug the cable from the power adapter.
  2. Check and ensure that your computer is turned on and connected to a power source.
  3. Connect your Google Pixel 2 to your computer’s USB port using the supplied USB cable.
  4. Wait for about 15 minutes.
  5. After the elapsed time, disconnect and then reconnect the cable from your phone. Do it within 10 seconds.
  6. If you see a battery icon within 1 minute, it means that your phone is powered off and is charging.
  7. If you see a red light, it means that your battery is completely drained or discharged.
  8. If you see a flashing red light, it means that your device has not enough power to turn on.
  9. Let your phone charge for at least 30 minutes.
  10. After 30 minutes of charging, press and hold the Power button for a few seconds, then tap Restart on your screen.

Note: If you don’t see Restart on the screen, press and hold the Power button for about 30 seconds more until your device restarts. If it still doesn’t turn on, then consider the next suggestions.

Other suggestions

  • Give it more time to charge. Connect your phone to a power source and let it charge for about 30 minutes or up to an hour if necessary. Sometimes, what you think of a power problem is actually a charging issue on your device. It is also possible that some apps are draining the phone’s battery so rapidly that it couldn’t get to power on unless it’s connected to the charger. Also examine your charging cable, adapter, and power outlet and make sure each of them is working.
  • Try Android recovery/repair tools. If you already have run out of options and your Google Pixel 2 still doesn’t turn on, then you may try your luck with Android recovery/repair tools. You can download any of these tools online. Should you wish to go for this option, be sure to read the reviews and check the minimum system requirements to ensure that it is compatible with your computer and your Pixel device too. After downloading and installing your preferred software on your computer, launch it then follow the onscreen instructions to proceed with Android recovery and/or repair process.
  • Don’t forget your warranty. If you’re Google Pixel 2 is still under warranty, then you should contact your device carrier, escalate the problem, and/or avail for warranty (if still eligible). Consider doing this first especially if you just got your new device and then you found out that it is not power on no matter how hard you tried. You also have the option to contact Google Support for further assistance in troubleshooting the issue.

Take your device to a technician for hardware assessment and/or repair if necessary. Consider this option if your device is no longer covered by warranty and you suspect that a hardware damage is causing the problem.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix a Huawei P10 smartphone that won’t turn on? [Troubleshooting Guide]

There are two possibilities to consider when dealing with an issue in which a device won’t turn on. Either it’s due to a damaged hardware or erratic software on the phone.. For example, the battery or the device itself might have accumulated physical or liquid damage from previous instances of dropping or liquid exposure. It is also possible that your device is stuck on black screen due to major system errors or malware. In this case, the phone has power but just couldn’t get to properly render the desired display or screen output because something is preventing it from doing so. And because all you see on your phone is a black screen, you thought it’s not turning on but actually it has power.

Here in this post, I have compiled a rundown of all possible solutions and recommended workarounds to address a similar issue on a particular phone that is, the Huawei P10. Read on to find out what are your options should you too need to troubleshoot this problem on the same Huawei smartphone.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

Troubleshooting Huawei P10 that won’t turn on

The following solutions have already been proven to fix issues like this. Try to go through them to see if they work for you…

Plug into charger for at about 30 minutes to 1 hour.

Sometimes it would take longer than usual for the battery to charge up especially when the device is encountering system errors like data corruption or  app crashes. That said, give your device a little more time to regain power. Also ensure that you’re using the original charging equipment when charging. Here’s the proper way to charge your Huawei P10 battery:

Connect the charger to a wall socket or power outlet. You will know if the battery is charging if you see the charging indicator on the screen. Again, it may take longer for the charging indicator to show up so just wait patiently.

Force restart while connected to charger.

Many people who encountered a similar issue were able to find remedy from performing this workaround. It won’t hurt if you too would give it a shot. Having said that, plug your phone to the charger and then force it to reboot.

To do so, simultaneously press the Power key and Volume Up key for a few seconds until the device power cycles.

If you find no luck in doing so, then  move on to the next applicable workaround.

Remove any SD card from the phone.

There are times when some contents of the SD card or the SD card itself gets corrupted and eventually caused conflict to certain functions of the phone. If you are using an SD card on your Huawei P10,, try to remove it then reattempt to charge your phone without the SD card in it. Here’s how you do it:

  1. Insert the SIM pin or ejector into the tiny hole in the card holder on the side of your phone.
  2. Remove the card holder from the phone.
  3. Remove the SD card then place the card holder back into its slot.

Now, charge your phone again without the SD card inserted. If that won’t work either, then try the next possible solution.

Connect your Huawei P10 to a computer.

Attempt to connect your phone to your computer using the supplied USB cable. Make sure your computer is turned and the device screen is active. Normally, your device will also charge the moment it’s plugged into the computer’s USB port.

If the computer recognizes your Huawei P10 as an external device, it means that your phone still has power but just stuck on a black screen. In this case, you will need to deal with black screen issue on the phone beforehand. Once that’s fixed, your device should be working fine as it should.

If you can get your device to power on, backup all your important data then reset your phone. Doing so will wipe out any malware or bad files that might have triggered your phone to get stuck on black screen at some point. Once  you have successfully reset your Huawei P10, you can set it up again as new and free from any bug..

Other Suggestions

  • Charge your Huawei P10 using other compatible charger. To rule a defective charger from the probable causes, try to use other charger that’s compatible with Huawei P10. If your phone charges using a different charger, then obviously your charger is at fault thus needs to be replaced. If your Huawei P10 won’t charge using all compatible chargers you’ve tried using, then most likely your device requires service. At this point, you should take your device to a service center and have it diagnosed further by a technician.
  • Use Android recovery/repair tool. Many Android recover and repair tools are now made available for free download online. These tools are purposely designed to aid users in attempting to recover data from their malfunctioning devices before restoring it. If you wish to give any of these tools a shot, just head online and search for the most credible Android recovery software there is for you to download. Read the reviews to have some inputs on how the software performed previously when used by other people. Once you’ve successfully downloaded and installed your preferred Android recovery tool, follow the onscreen instructions to restore and repair your device.

Seek Further Assistance

Just like any other smartphones, Huawei also has its very own support team that you can reach out if matters get worse, or problems are unresolved and need to be escalated. These people can assist you further in troubleshooting the problem and likewise give you other options.

Otherwise, visit your nearest Huawei service center and have your phone checked by a technician. The fact that your Huawei P10 still won’t turn on after exhausting all possible means on your end could already denote a more serious problem, most likely a physical or liquid damage on the phone that requires service. And this is what needs to be scrutinized and confirmed by a Huawei technician.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy A3 (2017) that won’t turn on [Troubleshooting Guide]

A phone that won’t turn might have some problems with the hardware or it could be just a minor glitch in the system. We have some readers who own Samsung Galaxy A3 units and reported that their devices no longer power on. The thing about this problem is that it’s not immediately clear if the issue started on its own or was caused by some factors that’s why it’s important that you, as the owner, would take a little time troubleshooting to know if this can be fixed without having to visit a tech.

In this post, I will walk you through in troubleshooting your phone that won’t turn on and the subject of our troubleshooting is the Samsung Galaxy A3 2017 Edition. This guide will be based on how our reader described the problem. So, if you own this phone and are currently bugged by the same problem, then continue reading below as this post may be able to help you fix it.

Now, before we jump to our troubleshooting guide, if even you found this post because you were trying to find a solution to different issue, then I suggest you visit our Galaxy A3 troubleshooting page for we have already addressed some of the most commonly reported issues with this device. Try to find a problem that’s similar with yours and use the solutions or workarounds we suggested. If they don’t work for you and if you need further assistance, then fill up our Android issues questionnaire and we will include your concern in our next posts.

How to troubleshoot Galaxy A3 that no longer turns on

We have to consider all possibilities and rule out each of them until we can easily pinpoint what the cause of the problem is and do something about it. It’s in knowing the cause that we can easily formulate a solution. But before we jump to the steps, try to read the problem sent by one of our readers below…

Problem: Hi guys. I have a Galaxy A3 phone, it’s a Samsung smartphone that I bought in February to replace my old Galaxy S3. Anyways, I noticed recently that it became really slow until one day the screen stays blank and would no longer turn on. I’ve already tried a lot of times to reboot it but it really won’t. I don’t know what to do about it so if you guys can tell the things I can do to try to fix this, please help me. Thanks.

Troubleshooting: Now that you know how this issue occurred, at least, to one of our readers, it’s time we tried something that might fix it. Here’s what you should do about it:

Step 1: Try to do the Forced Reboot procedure

We don’t know why the phone no longer turns on but the first thing we have to assume is that it might be just a glitch in the system, after all, it occurred without apparent reason or cause. So, the first things you have to do is to try to see if you can bring your phone back to life by doing the most simple troubleshooting procedure–forced reboot.

This is actually equivalent to the battery pull procedure we often do to phones with removable batteries. Your Galaxy A3 doesn’t have a user-removable battery that’s why you need to do this combo to soft reset your phone: press and hold the Volume Down and Power keys together for 10 seconds. Assuming your phone has enough battery to power up its components and if the problem is indeed caused by a minor glitch, it should reboot normally after doing this.

However, if your A3 doesn’t turn on with the forced reboot procedure, then move on to the next step.

Step 2: Attempt to run your A3 in Safe mode

It is also possible that the issue is caused by one or some of the apps you installed. We need to rule this possibility out, so in this step, I want you to try rebooting your phone in Safe mode. In this environment, all third-party elements are temporarily disabled. If one of them is the cause, then your phone should have not problem starting in this mode. Here are the steps in starting your Galaxy A3 in Safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

If your phone successfully booted up in this mode, then one or some of the apps you installed is causing the problem. If you are suspecting an app to be the cause, then there are a few things you can do about it: you may try updating, resetting or even uninstalling it.

How to update apps on Galaxy A3

  1. From any Home screen, tap the Apps icon.
  2. Tap Play Store.
  3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu key, tap Settings, and then tap Auto-update apps to select the check box.
  4. Choose one of the following options:
    • Tap Update [xx] to update all applications with updates available.
    • Tap an individual application and then tap Update to update a single application.

How to clear apps caches and data on your Galaxy A3

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the desired application in the default list or tap MORE > Show system apps to display pre-installed apps.
  6. Tap Storage.
  7. Tap Clear data and then tap OK.
  8. Tap Clear cache.

How to uninstall apps from your Galaxy A3

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the desired application
  6. Tap Uninstall.
  7. Tap Uninstall again to confirm.

On the other hand, if your phone still failed to start in safe mode and showing only the black screen or if doing the procedures above didn’t fix the problem, then you’ll have to go after the firmware as the problem might have been rooted from it.

Step 3: Attempt to start your phone in Recovery mode

Even if your device has a serious firmware problem, it may still be able to enter the Android system recovery environment wherein the usual interface you use when using your phone isn’t loaded. The problem is your phone won’t turn on so if we can successfully start it up even in this mode, you can already reset assured that the hardware is fine. In which case, there’s a big possibility that the problem can be fixed on your end by doing a couple of things: you can try wiping the cache partition and/or do the Master reset.

How to reboot your phone in Recovery mode and wipe cache partition

When it comes to your files and data, this procedure is safe. Meaning, none of them will be deleted as only the system caches will  be cleared off the phone’s memory so that they can be replaced with new ones. This is the first procedure I want you to do in case your phone hasn’t successfully booted up in Safe mode and here’s how you do it:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

The phone may take a little time rebuilding the caches after wiping the cache partition so wait for it until it becomes active.

However, if your phone still won’t boot up successfully after wiping the cache partition, then it’s time to reset it.

Step 4: Reboot your phone in Recovery mode and reset it

This will, of course, delete all your files and data that are stored in the phone’s internal storage but you don’t have a choice at this moment. At least now, your phone has successfully booted up in recovery mode and that’s a good thing. It’s time to bring it back to its factory default settings and here’s how you do it through the Recovery mode:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

After this procedure and if your phone still has issues, then it’s time to bring your phone to a shop and let the handle the problem for you.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix a Google Pixel 2 XL smartphone that won’t turn on [Troubleshooting Guide]

Power issues are usually associated with charging and battery problems. But contrary to what many people thought, many cases of device issues on power are tied to a software malfunction. This is especially true among new devices as every component is expected to be working perfectly as intended. Unless a physical or liquid damage is present and has inflicted problems to certain components including the ones involved in the boot up process.

This is what happens to some of the first few owners of Google Pixel 2 XL device, which surprisingly succumbed into a power issue at a very early operational stage. If by any chance you too are dealing with an issue on the Google Pixel 2 XL that does not power on, then you’re one of our target audience for this post. Read on to learn which among the possible factors has caused your new Android phone to not power on as intended and how to resolve the underlying cause.

In case you are trying to find a solution to a different problem, drop by our Pixel 2 XL troubleshooting page as we’ve already addressed some of the most common issues reported by the owners. If you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.  

Common factors that can inflict power issues on your Google Pixel 2 XL

Considering that the battery and the rest of your phone components are free from any type of damage and working just fine, the blame is most likely on misbehaving apps and corrupted files installed and stored on the internal storage. A glitching app can also affect the phone’s entire functions, including the power features. And it may be even worse if a faulty software update has messed up the phone’s system functions. Aside from bringing in new and enhanced features, software updates especially major versions usually contain some bugs that can trigger various types of post-update issues on the receiving devices. Just like what happened to some Pixel phone users after installing the Oreo update or Android 8.0. One of the problems afflicting those who have downloaded and installed the update is on SMS messaging that suddenly stopped working on the device. Power issues can also be among the possible problems to surface after updating Android software.

Physical or liquid damage can possibly be the underlying cause especially if there were prior instances of dropping or liquid exposure on the phone. Even just the accumulated moisture can cause damage to any of the device components including the battery the moment it penetrates the hardware or circuit board. Symptoms including power issues may instigate sooner or later than expected.

Generally power issues that are tied to hardware damage on your Google Pixel 2 XL can be rectified by physical repair, which denotes the need for you to take a trip to a service center for tech service.

But if physical or liquid damage has been ruled out from the possible causes, you can try some means to get your device fixed and back to life. Should you wish to troubleshoot the problem at this very moment, you may refer to the highlighted workarounds below. These are generic methods which are likewise potential solutions to power issues, particularly on Pixel 2 XL that won’t turn on.

Workarounds and possible fixes to power issues on your Google Pixel 2 XL

As much as possible try to determine the most probable cause of the problem. One way to achieve this is by thinking of when the first symptom emerges. For instance, did the problem started after making changes to some settings on your device? Or did it occur when you installed a new update? Answering these questions will help you determine where to start and what to work on. But if identifying the possible cause is just too difficult for you to carry out, then what suits you best is a trial-and-error method. To help keep you on track when troubleshooting, a rundown of applicable workarounds are highlighted below. Feel free to use them whenever you’re all set to begin troubleshooting the problem.

Charge your phone

Again as explicated earlier, power issues can also be associated with charging issues. Your device may be able to power on but thing is that its battery has been fully discharged or completely drained and it is not charging. To make sure this is not causing your trouble, connect your Pixel phone to wall out then let it charge for at least 30 minutes. That should be enough time for it to accumulate enough power to boot up again. Also be sure to use only the original (OEM) charging equipment when charging your device. Some third-party chargers, adapter or cables are not really compatible with your device, thus can cause problems to arise like charging errors. You can plug your phone into a wall outlet or a computer port to charge.

If necessary, give your device more time to charge by keeping it connected to a power source for at least an hour or two. If it still won’t charge afterwards, then you need to deal with a charging issue first. Once your device charges, it will likely turn back on.

Force reboot or force restart

There are times when people would say that their device does not power on as its screen remains black. It is possible that the problem they are facing is on black screen and not related to power. This usually happens when an app or Android system itself crashes and eventually causes the device to get stuck on black screen. To eliminate this from the possible causes, performing a force reboot on the device can help. If you haven’t already, follow these steps to force your Google Pixel 2 XL to reboot:

  1. Press and hold down the Power button for at least 30 seconds or until the Google logo shows up.
  2. When the Google logo appears, release the button.

If it doesn’t show anything on the display, give it more time to charge.

Similar to the usual reboot, a force restart or force reboot won’t affect any data on the device thus it’s a safe process to begin with.

Boot into Safe mode (if possible)

Assuming that your phone is already able to power up, try to boot into safe mode and diagnose third party apps. Doing so will help you prevent the same problem to occur later on especially when a faulty app is triggering it. Try to diagnose apps while using your device in safe mode. If you suspect any bad apps, you can disable the app or uninstall it from your device. Here’s how to enter Safe Mode on Google Pixel 2 XL:

  1. Press and hold the Power button for a few seconds.
  2. Then touch and hold the option to Power Off on your screen.

When the Safe Mode label appears at the bottom of your display, it means that you are already in safe mode.

Another way to boot into safe mode on your Pixel 2 XL is through this method:

  1. Press the Power button until the Google logo appears.
  2. When you see the animation instigates, press and hold the Volume Down button on your device.
  3. Keeping holding the Volume button until the Safe Mode label appears at the bottom of the screen.

While in safe mode, you can diagnose apps or if necessary, remove any suspicious apps. Here’s how it’s done:

  1. Connect your phone to a charger and let it charge.
  2. Swipe up the Arrow icon at the bottom of the Home screen. Doing so will show a list of apps.
  3. Go to Settings.
  4. Tap Apps.
  5. Locate then select the desired app.
  6. If system apps are not visible, tap the Menu icon located on the upper-right then select Show System option.
  7. Tap Force stop then tap OK.
  8. Tap Storage then tap Clear Data. Doing so will reset the app and delete saved information or data within the app. This option may not be available for some apps particularly stock or pre-installed apps.
  9. Finally, tap OK to confirm action.

Once you’re done diagnosing apps in Safe Mode, you can switch back to normal mode by simply restarting your phone.

Note: All third-party apps are temporarily disabled or not working in safe mode so it will be easier for you to determine whether or not the problem is isolated to a third party application on the phone.

Plug your Google Pixel 2 XL into a computer

If you have a computer available, you can use it to troubleshoot your device. If the computer is able to recognize and communicate with your Google Pixel 2 XL, it means that your phone is still alive and probably just stuck on black screen. Here’s how it’s done:

  1. Unplug the cable from the power adapter.
  2. Check and ensure that your computer is turned on and connected to a power source.
  3. Connect your Google Pixel 2 XL to your computer’s USB port using the supplied USB cable.
  4. Wait for about 15 minutes.
  5. After the elapsed time, disconnect and then reconnect the cable from your phone. Do it within 10 seconds.
  6. If you see a battery icon within 1 minute, it means that your phone is powered off and is charging.
  7. If you see a red light, it means that your battery is completely drained or discharged.
  8. If you see a flashing red light, it means that your device has not enough power to turn on.
  9. Let your phone charge for at least 30 minutes.
  10. After 30 minutes of charging, press and hold the Power button for a few seconds, then tap Restart on your screen.

Use Android recovery / repair tool

If you already run out of option and still couldn’t get your Google Pixel 2 XL to power on, then you may resort to using an Android recovery or repair software to try to access and repair the device system if necessary. This however is just optional. If you wish to give it a shot, you can search online for the best possible and compatible Android recovery/repair software for your device. Before downloading your preferred software, read the previous reviews to learn to pros and cons based from actual performance then decide whether to go for it or not. When you’re decided, download and install the preferred software to use then follow the onscreen instructions to proceed with the actual process of Android system recovery or repair.

Escalate the problem and seek more help

If none of the prior methods is able to fix the problem and that your Google Pixel 2 XL still does not power on, contact your device carrier or Google Support to escalate the problem for further assistance and other options. Problem escalation is also recommended if the problem started after installing a new software update. Doing so will allow Google team to tag it among the post-update issues that should be fixed in the next update.

Or if your device is still under warranty then you may consider availing for warranty instead – either service or unit replacement, if necessary.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy J2 Pro 2019 that won’t turn on (easy fix)

Released in January, the Samsung Galaxy J2 Pro 2018 is the companies contender to the entry-level smartphone market and just like its predecessors, this year’s J2 Pro already received quite a lot of positive reviews. It’s packed with a quad-core CPU and runs on Android 7.1 Nougat and clearly, it’s upgradeable to Android 8.0 Oreo, although we don’t have a clue at this moment when such upgrade would happen.

Some owners of this device reported to us saying their phones would no longer respond after they turned off. Which means that they would no longer power up for some reason. It could be just a minor issue with the firmware or it could be a sign that the phone is defective out of the box. We know a thing or two that could fix this problem but then again, there’s no guarantee. But if you’re one of the owners of this phone that’s currently bugged by a similar issue, continue reading as this post may help you.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

Fixing Galaxy J2 Pro 2018 that won’t turn back on


I always admire smartphones with removable batteries like the J2 Pro 2018 because issues like this can easily be fixed. But the thing is that if your phone has a removable battery, it means it doesn’t have the IP rating that makes a phone water- and dust-resistant. The J2 Pro 2018 is more prone to liquid damage than Samsung’s flagships and that’s one thing you should also be concerned of because if this problem started after the phone got splashed with any sort of liquid, then the problem might be more serious than it seems. But try to follow these steps to try and fix your phone…

  1. Remove the back cover of your phone.
  2. Pull the battery out.
  3. Remove your SIM card and SD card.
  4. Press and hold the Power key for a minute while the battery is out.
  5. Now, place the battery back it and secure it with the back cover.
  6. Attempt to turn your phone on.

If the device turns on after this, turn it off and then mount your SIM and SD cards because at this point, the problem is already fixed. The purpose of the procedure above is to refresh your phone’s memory which may have crashed for some reason. By pressing the Power key for a minute, you were actually draining electricity stored in capacitors, which has really good effects on your phone.

However, if the device doesn’t turn on after doing the procedure above, then try this…

  1. Plug the charger to a working AC outlet.
  2. Connect the phone to its charger using the original USB cable.
  3. Regardless whether the phone shows the charging symbol or not, leave it connected to its charger for at least 10 minutes.
  4. Now try to turn the phone on to see if it’s successful this time.

IMPORTANT NOTE: If the phone is heating up or overheating while it’s connected to its charger, then disconnect it immediately to prevent further damage. It’s possible that there’s a problem with its hardware or water may have caused the issue. You should bring it to the service center or back to the store where you bought it for checkup and/or replacement.

In the first procedure, we were trying to refresh your phone’s memory which is very effective it dealing with problems that were caused by system crash or a minor firmware glitch. The second is we were trying to make the phone boot up by giving it a stable power source because it’s always possible that the battery got drained that’s why the device no longer turns on.

I hope that you would be able to fix the problem with your Samsung Galaxy J2 Pro 2018 by doing one of the procedures above. If the phone still refuses to turn of after doing all this, then you should bring it back to the store to have it replaced. There’s no point in troubleshooting a brand new phone.

How to fix LG G7 ThinQ that won’t turn on (easy steps)

The LG G7 ThinQ is the company’s flagship and it comes packed with really impressive hardware specs and great features. But just like any other smartphones in the market today, it’s not free of problems and issues. Among the most common problems you may encounter if you’re an owner of this device are related to its hardware and firmware like the phone doesn’t turn on or boot up successfully.

In this post, I will share with you the solution we’ve been using in troubleshooting phone that no longer turn on. We’ve encountered similar issues in the past and among the phones we’ve fixed were LG G6 units. If you’re one of the owners of this great phone and are having problems turning it on, then continue reading as this article may be able to help you one way or another.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to troubleshoot LG G7 ThinQ that won’t turn on

A phone that won’t turn on or respond often leaves an impression that there’s a problem with the hardware because if it’s just an issue with the app or firmware, it would, at least, power up. But the thing is, the firmware plays an important role in powering up your device. So, it could also be just a minor firmware issue specifically a system crash. That’s what we have to assume first and with that being said, here’s what you should do:

First solution: Do the Forced Restart procedure

Most of the time, when a premium phone like the LG G7 ThinQ has a black screen and won’t turn on or respond, it’s just a system crash and it’s a minor problem. It can be fixed by doing the forced restart procedure, which is a simulated battery removal. This is what you should do for phones with non-removable batteries to refresh their memory. In the case of the LG G7 ThinQ, this is how you do it:

  • Press and hold the Power button and Volume Down at the same time until the device powers off, approximately 8 seconds, then release.

Your phone is hard-wired to respond to this procedure as long as you do it correctly. If it doesn’t turn on after pressing and holding both buttons together, then you should try this.

  1. Press and hold the Volume Down button first and don’t let go.
  2. Press and hold the Power key while holding down the Volume Down button.
  3. Now, keep both keys held down together for 8 seconds or more.

It’s basically the same as the first procedure only that we’re making sure that you press and hold the power key after the volume down button because doing it otherwise won’t give you the same result. But assuming your device still doesn’t respond to it, then you should try the next procedure.

Second solution: Charge your LG G7 ThinQ and do the Forced Restart

If the battery has been drained completely, there’s a chance that the firmware also crashed by the time the juice ran out because hardware components as well as the system could not shut down properly. If a firmware crash would result to an unresponsive device and even if the forced reboot can make your phone respond again, if there’s not enough battery left to power on the device, you will still have an unresponsive device. So, in this section, I want you to do the following:

  1. Plug the charger into a working wall outlet. It’s important that you use the wired charger for this procedure.
  2. Using the original power / data cable, connect the device to its charger.
  3. Now, regardless whether the device shows up the charging signs or not, allow the phone to be connected to its charger for 10 minutes, at least.
  4. After which, press and hold the volume down button first and don’t let it go.
  5. Now, press and hold the power key while holding down the volume down button.
  6. Keep both keys held down together for 10 seconds or more while the phone is still connected to its charger.

If the problem is due to a firmware crash and drained battery, then your phone should already be starting up by now. However, if the device is still not responding, then it’s possible that the problem is with the hardware or it could be a pretty serious firmware issue. You should bring it back to the store or to the shop so that a technician can take a look at it.

I hope that you don’t have to go to a shop to get your phone respond again but if the device is still not responding after all these, then you have no other choice.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Fix Samsung Galaxy S6 that’s not charging, won’t turn on & other power problems

Hi guys. My Samsung Galaxy S6 (#Samsung #GalaxyS6) turned itself off all of the sudden. Since then, it won’t turn on and when plugged in, it’s not charging either. What is the problem with my phone? Thanks.

Galaxy-S6-wireless-charging-problems

That’s just one of the power-related problems we received from our readers. It seems that more and more owners are experiencing this kind of issue with their phone. Below is the list of the problems I addressed in this post. Try to see if your concern is in it.

  1. Galaxy S6 isn’t charging and won’t turn on
  2. Fast charging only works occasionally, normal charging is very slow
  3. Galaxy S6 battery drains quickly even if WiFi & Bluetooth are disabled
  4. Galaxy S6 not charging prompt shows up followed with power sharing notice
  5. Galaxy S6 won’t turn on due to liquid damage

For those who have other issues, you can contact us directly by filling up this questionnaire. We are always willing to help you as long as you provide us with all necessary information about your problem. You may also visit our troubleshooting page and find issues related to yours and use the solutions we provided.


Galaxy S6 isn’t charging and won’t turn on

Problem: Hi droid guy. My new Galaxy S6 just turned off yesterday without any apparent reason at all. I though it just ran out of battery so I tried to plug it in but it wasn’t charging either. Whatever I do it won’t respond. It won’t turn on. I paid so much for this phone so I am really worried now. Can you guys help me please? What should I do?

Troubleshooting: If the phone didn’t suffer from either liquid or physical damage, it could be that the system crashed leaving it unresponsive. In this case, it won’t respond even if you plug in the charger and won’t turn on even if you pressed the Power key a hundred times. There’s one procedure you should do–Forced Reboot.

Unlike the Galaxy S5 and older Galaxy devices, the S6 doesn’t have a removable battery. So, you cannot perform the “battery pull” procedure. However, you can emulate such process by pressing and holding the Volume Down and Power keys together for 10 to 15 seconds. The device should reboot after that provided that there’s enough battery to power its hardware.

Assuming the battery was all drained out, the screen would still flicker. It’s a sign that the simulated battery disconnected has been done. This time, the phone should already respond when charged.

However, after doing all these and the phone still wouldn’t respond, it’s time you sent it in for repair; it might be a hardware problem.

Fast charging only works occasionally, normal charging is very slow

Problem: I have had my phone for a couple of months now and I’m having issues with both charging and battery life. Fast charging only works occasionally (yes, I am using the original Samsung charger). Normal charging works very slowly (if at all). For example, my phone died once yesterday and again right before bed. I plugged it in overnight and when I woke up it was at 30%. I’ve been using it for about an hour now and it’s already down to 10%. I’m very frustrated because this phone is almost brand new and it wasn’t cheap! Any advice would be greatly appreciated. Thank you!

Troubleshooting: The fast charging feature with the Galaxy S6 doesn’t have the On/Off switch, so it should be enabled if requirements are met. One of the things that prevent the S6 from fast-charging is when it heats up during the process. This is to prevent further damage to the device and during time, it would charge normally.

In your case, I think it will be wise to fix the normal charging issue first before attempting to fix the fast charging problem.

As you said, normal charging is very slow. I advice you to boot your phone in safe mode and observe if it charges at normal pace or if fast charging works. If so, then there could be a lot of third-party apps that run in the background when the phone is in normal mode. One way to address this issue is to disable some apps especially games or those that use so much resources on your phone.

However, if the problem still persists even in safe mode, then you have no other choice but to backup your data including your files, pictures, videos, music, etc. and perform a master reset. This will fix the charging problems.

How to perform the master reset on Galaxy S6

  1. Turn off your Samsung Galaxy S6.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Galaxy S6 battery drains quickly even if WiFi & Bluetooth are disabled

Problem: My battery drains a full charge in about 4 hours at work. Some days I charge it at work again and it is down to less than 5% while driving home.  I have charged it full when going to bed, and after 5 hours of non use the battery is only 80%.  I have turned off WiFi and Bluetooth and there is very little difference. Are any of the battery apps worth installing, or how can I make sure apps are not starting in the background and consuming my power. Help me. PLEASE.

Troubleshooting: There are two possibilities: it could be that there are so many things running in the background that use the battery or it’s entirely a battery issue. The starting point of your troubleshooting should be to rule out the first possibility. You can do that by booting your phone in safe mode:

  1. Turn off your Galaxy S6.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

If the phone drains its battery at a normal pace (or even slower) in safe mode, then all you need to do is reset your phone. Otherwise, it’s time you sought help from a technician.

Galaxy S6 not charging prompt shows up followed with power sharing notice

Problem: Very often 1-2 minutes each time will pop up and vibrate saying that the phone is not charging. Also opens a dialogue box that says that power sharing requires an app and will not work properly otherwise. I have not toggled anything at all that should do this and I have updated just before this started. Very annoying.

Related Problem: There’s a power sharing notice that pops up and now doesn’t allow me to charge phone. How do I upload a pic?

Troubleshooting: I understand how annoying this issue is but here’s how you can fix it or stop those prompts from showing up again:

  1. Boot your phone in safe mode (follow instructions in the previous problem).
  2. Charge your phone up to 100% while in safe mode.
  3. Download the Power sharing app. (Don’t worry, the app comes from Samsung itself.)
  4. Boot your phone in normal mode.
  5. If possible, update the firmware of your phone.

That’s pretty much it!

Galaxy S6 won’t turn on due to liquid damage

Problem: I dropped it down the toilet took it straight out, wiped it, it went off after few seconds and put it in a bag of rice for 3 days will not come on.

Suggestion: Apparently, the water found it’s way into the phone that probably affected some of the components. Liquid damage isn’t covered by warranty but if you open the phone by yourself, you might damage it all the more. So, you really need a technician’s help to figure out what’s wrong with it, or if it can still be fixed.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Fix Samsung Galaxy S7 Edge that keeps rebooting & other power-related issues [Troubleshooting Guide]

We have been receiving complaints from our readers who own #Samsung Galaxy S7 Edge (#S7Edge) units that keep rebooting for some reason. While we already addressed many of these kinds of issues before, we are obliged to look into it from time to time considering we have readers that continuously send us report regarding this issue.

galaxy-s7-edge-keeps-rebooting-restarting

Random reboots are often a sign of a troubled firmware or a misconfiguration in the settings. It is necessary that you take a little of your time to troubleshoot the problem if you don’t have time to wait at a shop while the device is being checked by the technician. While it’s a symptom of a potentially serious problem, random reboots can be fixed by doing some troubleshooting steps and I will walk you through in trying to solve it.

For those who have other concerns, make sure that you visit our troubleshooting page. We have already addressed hundreds of problems with this device so it’s possible that there are already existing solutions to your problems and all you gotta do is find them. You may also contact us by completing our Android issues questionnaire but please give us sufficient information about the problem so we can give you more accurate solutions. Don’t worry, everything is free.

Galaxy S7 Edge keeps on rebooting

Problem: First, I’d like to say that my Galaxy S7 Edge is absolutely a great device. But just this week, it started to reboot randomly even if I’m not touching it or even the screen is locked. In fact, I asked some of my friends who also have had the same phone but unfortunately even them didn’t have any idea what’s happening on my device. And now the problem is getting worse, the phone restarts more often compared the other day. I tried the device to power it off and after a few minutes power on it again but still no avail. Any idea how to fix this issue? – Aaron

Solution: Well, this issue you have is common not just in Galaxy S7 Edge device but to all Samsung Galaxy models. In fact, there are several reasons why the device reboots itself without any prompts or warning. As I dug deeper on the issue, I found that one of the key reasons is due to a defective battery in which, it cannot anymore provide the required performance and power and that’s the reason the device will reboot itself. You may follow the procedures below to see if one of them can shed light into the issue or even fix the problem…

Step 1: Boot the device in Safe Mode

Through Safe Mode you can determine if some of your newly installed third-party apps are causing the issue. However, after booting the device on that mode and it won’t crash or reboot then, there are third-party apps that triggers the issue. So, the best thing you need to do is to find and uninstall those apps you suspected that triggers the problem and observe if the issue will persist.  

Here are the steps how to reboot the device in Safe Mode:

  1. Press and hold the Power key.
  2. If Samsung Galaxy logo appears, release the Power key and simply hold the Volume Down key.
  3. Continue holding the Volume Down key until the device finishes rebooting.
  4. If you can see “Safe Mode” in the bottom left corner of the screen then, you may release the Volume Down key.

Step 2: Factory Reset the device

The factory reset is necessary when the problem still occurs in safe mode. It will bring the phone back to its default settings and clean up the installation. More often than not, reboot problems can easily be fixed by the reset but the thing is that you will have to go through all the hassles of backing up your data, which is necessary if you don’t want to lose important files.

So, make sure you backed up everything in your phone and just reset the device through the Settings menu.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings and then touch Backup and reset.
  3. Tap Factory data reset and touch Reset device.
  4. If you have screen lock feature turned on, enter your password or PIN.
  5. Touch Continue.
  6. Tap Delete all to confirm your action.

After the reset, set your phone up again.

Galaxy S7 Edge overheated, not booting up

Problem: My S7 Edge overheated while charging and not booting after that. I have tried booting the phone by different methods mention in your post. Can you help me on how to boot my S7 Edge?

Answer: You cannot take the word “overheated” very lightly because if what you said is true, then your phone is messed up pretty badly. I think the problem is not just about the phone not booting up, I think it really won’t turn on at all. I think it’s fried already! So, let the technician check it for you because as what you’ve said, you’ve already tried the different methods we mentioned in our posts.

Galaxy S7 Edge has a black screen, won’t boot up

Problem: My phone is not turning on it was on earlier with pink and green lines and now it is black and whenever I press the power button or the home button it showed that the back button and page button are lighting up I tried all the tricks holding the power button and every other button and after doing that whenever I pressed the home button and the power it flashes green.

Answer: Of course, there are things you haven’t told us, right? Like what happened to the phone before the problem occurred because it seems to me that the device actually suffered physical or liquid damage. This kind of issue doesn’t occur without any cause and the thing is we only know the symptoms and not the cause.

If the device suffered physical and/or liquid damage, then don’t waste any more time instead bring the phone to the shop and have a technician check it for you. Should you be interested in troubleshooting your phone, the following are methods you may need to try to find out if the device is still capable of powering itself up:

  • Boot in safe mode.
  • Boot in recovery mode.
  • Wipe cache partition.
  • Do the master reset.

Everything depends how serious the problem is. It’s your phone, it’s you who know what happened to it.

Galaxy S7 Edge charger and adaptor gets extremely hot

Problem: Hey I’m Kaelyn I have a Galaxy S7 Edge and my USB and adaptor gets extremely hot and I have to switch out chargers every so often but then go back to using the other. I have to switch between three different chargers.

Answer: Stick to one charger first. Plug it in and connect your phone. Leave the phone charging and see if it still heats up even with the phone’s screen is turned off while charging. If so, try turning off the device and see if the same thing happens. Do the same to other chargers. The purpose of this procedure is to find out if it’s the phone that’s causing the power adapter to heat up because it is normal for the charger produce the same amount of current regardless whether the phone is in use while charging or not.

If the phone is being used while charging, the generation of heat will be greater than when the phone is turned off. However, if it’s the phone that’s heating up while charging, there might be a more serious hardware issue. For this, you need a technician. The same thing goes if all your chargers heat up even if the phone is turned off while charging. It’s best to stick with the original charger just to be safe.

If the problem persists, I suggest you immediately bring the phone to a shop to have it checked because it’s risky having to try different chargers and we don’t know exactly if those chargers meet the standards. Remember that the S7 Edge supports quick charging and there are now third-party chargers that are also capable of producing high current and voltage to meet the demands of phone with such feature. The thing is, the higher the voltage and current, the more risky it is for the user. Batteries may explode if not charged properly and I saw it first hand. We don’t want to put our readers in harm’s way so if everything doesn’t go well with your phone, seek assistance immediately.

Galaxy S7 Edge fast charging not working anymore

Problem: My fast charging is not working anymore I tried other cables and fast chargers. Another problem is that when i plug the usb in the laptop it doesn’t let me copy any data from it . It shows only that charging. Fast charging is activated in the system.

Answer: There are pre-requisites that need to be met before your Galaxy S7 Edge can fast charge so check on that. But you know what, the easiest way to make the device fast charge is by turning it off. If the phone doesn’t fast charge, then there’s a problem and whatever it might be, it’s recommended you troubleshoot your phone with a clean firmware installation. So, try to wipe the cache partition first and then try to charge your phone again. If the phone doesn’t fast charge after that, you must try to reset the device and then try again. If still no, it’s time you tried using a different charger and cable and if the problem persists, have the phone checked.

Here’s how you wipe the cache partition…

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

And here’s how you do an effective reset…

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Galaxy S7 Edge screen black, phone unresponsive

Problem: Black screen, no response to power or home buttons.  No reset response.  Phone continues to receive calls and text (according to audio).  Occasional flash of white bar on screen.

Answer: Screen freeze sometimes happens; it’s when the service that handles the display crashes leaving the phone alive without display. Such problem can easily be fixed by a forced reboot procedure but then again, we really don’t know if the problem is caused by physical or water damage. Nevertheless, it’s imperative you try rebooting the phone using this procedure:

  1. Press and hold the Volume Down button and then press and hold the Power key.
  2. Keep both keys pressed together for 10 to 15 seconds.
  3. The device will reboot after that.

I hope this helps.

Galaxy S7 Edge stays at 89% when charged, reboots by itself

Problem: Hi! I have a Galaxy S7 Edge. I left it charging overnight. When I woke up, it was showing 89% instead of 100% and when I disconnected the charger, it turned off. Then I noticed that it only turns on while charging, but the battery stays at 89%, and even during charging, it restarts by itself. I wiped the cache and did a master reset, but nothing seems to work, it doesn’t turn on. Do you have any suggestion?

Answer: You’ve already ruled out the possibility that it’s a firmware issue so there’s nothing left to do except bring the phone to a shop and have it checked. I think it’s more of a hardware issue than a firmware one. Moreover, I suggest you try reading the following posts:

Other Related Issues

Q: My phone was plugged in last night to charge. My alarm never went off so I checked my phone and it was super hot. I unplugged it, it is now 3 hours later and it is still very very hot. Has not cooled down a bit. I can’t turn it on and can’t hold it very long because it is too hot. Working fine before I went to bed.

A: Don’t attempt to turn it back on and send it for check up. If it heats up even if it’s powered down and not charging, then it must be a problem with the hardware.

Q: Hello, I got Galaxy S7 Edge but the screen display drains so much battery it takes 40% . My brightness is low . What should I do? Thanks.

A: Just leave it be. It doesn’t mean the phone is draining the battery quicker than usual. It could be that there are no other services and apps running and the screen is the only one that demands more power consumption than others. If you’re not satisfied with your phone’s performance, however, reset it.

Q: Battery drain has been significant after last update. Android OS has been using up to 50% of my battery. Tried clearing cache, but wanted to avoid system reset. Is there a fix to this?

A: Well, we won’t know if it’s a firmware issue or not if you won’t reset the phone. So, you’ll be left thinking the recent update messed up your phone and you won’t have a clue as to how serious the problem is if any. Up to you!

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

What to do when your HTC U11 won’t turn on [Troubleshooting Guide]

The HTC U11 was in June but we’ve already received quite a lot of issues from our readers that’s why we find it necessary to publish support articles that will help users fix common issues and problem. Among the messages we received are reports that there U11 units that won’t turn on anymore after they turned off on their own. Apparently, we really can’t tell what the problem with the phone is except for the fact that it doesn’t respond so we need to do something about it.

In this post, I will walk you through in troubleshooting your HTC U11 that won’t turn on anymore. We will try to look into every possibility and rule them out one by one until we can pinpoint the problem. This way, we can also try to formulate a solution that might fix the problem and prevent it from happening again in the future. So, if you own this great new phone from HTC, then continue reading below as this post may help you.

But before we go to our troubleshooting, if you happen to be looking for a solution to a different problem, then I suggest you visit our HTC U11 troubleshooting page for we may have already addressed concerns that are similar with yours. Feel free to use our solutions and workarounds. If they don’t work and you need further assistance, you can always contact us by completing our Android issues questionnaire and hitting submit.

How to troubleshoot your HTC U11 that won’t turn on

The course of our troubleshooting would be to determine if this problem has something to do with phone’s firmware or hardware. There’s nothing much we can do about a phone that won’t turn on so our troubleshooting will be centered on how to make the phone power up even in normal or other modes. That being said, here’s what I suggest you do about your HTC U11 that won’t turn on…

Step 1: Try doing the Forced Restart procedure

System crashes happen all the time and when it happens to your HTC U11, the result could be an unresponsive phone. The thing is, system crashes leave an impression that your phone is powered down and won’t turn on anymore, which makes it a bit more complicated than when the phone is simply not responding.

A crash can always be corrected by pulling the battery out that’s why we have “battery pull” procedure before but since your HTC U11 doesn’t have a removable battery (and doing so may void the warranty), you can do a combo to simulate battery disconnect which basically has the same effect as the battery pull procedure.

Press and hold the Power and the Volume Down buttons for 12 to 15 seconds. The phone may vibrate and restart when you do this and that’s the sign that your device successfully restarted. This might be the only thing you have to do to bring your U11 back to life. However, if it doesn’t respond to this, then move on to the next step.

Step 2: Charge your phone and try doing the Forced Restart procedure again

It’s possible that your phone’s firmware crashed when the battery was about to be drained completely so by the time you did the forced restart procedure, it didn’t respond at all due to lack of battery to power up its hardware.

Try charging your phone for at least ten minutes to make sure there’s enough battery and if it still doesn’t turn on when you hit the Power key, do what you did in the first step while it’s plugged in. It may turn on this time.

Well, the thing about charging is that it immediately tells you if your phone has a possible hardware problem or not because it will show the charging signs like the battery symbol with a bolt in the middle or lights up an LED at the top of the display. If none of these signs show after a few minutes of charging, it’s always possible the phone is suffering from a hardware issue. But try doing the next steps to see if you can still bring the phone back to life.

Step 3: Try starting the phone in Safe mode

It’s possible that the problem is caused by one or some of the apps you installed on your phone. We have encountered similar issues before wherein some apps kept crashing and resulted to a phone that won’t turn on anymore. We can still consider it as a system crash but more often, the phone will be able to start if those apps aren’t loaded during boot up. This requires you to start your phone in safe mode, although it’s a bit of a long shot in this case, just try doing it to rule out this possibility.

How to run HTC U11 in Safe Mode using the hardware keys

  1. Turn the HTC U11 off (it might already be turned off).
  2. Press the Power button to turn it on.
  3. When the HTC logo displays on the screen, let go of the Power key and immediately press and hold the Volume Down button.
  4. Let go of the button when you see Safe mode at the lower left portion of the screen.

If the phone failed to turn on in this step, then move on to the next step.

Step 4: Try booting your phone up in Recovery Mode

The Android system recovery or known to us as Recovery Mode is a fail-safe environment wherein it allows you to do something that could greatly impact the firmware and overall performance of the phone. If this problem is due to an issue with the firmware, it should still be able to boot up in this mode so it’s very important you tried this before bringing the phone to the tech. If you can successfully bring your phone up in this mode, then you can do a couple of things that might just fix the issue. After all, when the phone starts up in this mode, it’s clear enough the hardware is fine and the problem might be with the firmware.

The first thing you should do when the phone starts in this mode is to wipe the cache partition, if that fails, then you should do the master reset.

How to start HTC U11 in Recovery Mode and wipe cache partition

  1. Your HTC U11 should be turned off before you can proceed, which might already be the case with your device.
  2. Get your phone into the Download Mode by pressing and holding the Volume Down and Power keys together. If you can see red, blue and yellow text on a black background after doing this, then it means you have successfully entered the download mode.
  3. Now, using the Volume Down key, highlight the option “reboot to bootloader” and then press the Power key to select it.
  4. Using the Volume Down key again, highlight the option “reboot to recovery” and press the Power key to choose it.
  5. When you’re prompted with the triangle and exclamation mark, press and hold the Power key and press the Volume Up button until you see another screen with yellow, blue and white texts.
  6. Use the Volume Down key to highlight the option “wipe cache partition” and to select it, press the Power key.
  7. It may take a few seconds for the HTC U11 to delete all the system caches and when it’s done, you will another options. This time, highlight “Reboot system now” and press the Power key to confirm.

It may take a little while for the phone to boot up successfully as it rebuilds the caches. If it boots up, then this might be the end of the problem. After all, all we want is to bring the phone back to life and I believe we’ve already done that. But even if the phone failed to boot up successfully, you can still do almost the same thing but this time it will reset it.

How to start HTC U11 in Recovery Mode and do the Master Reset

  1. Your HTC U11 should be turned off before you can proceed, which might already be the case with your device.
  2. Get your phone into the Download Mode by pressing and holding the Volume Down and Power keys together. If you can see red, blue and yellow text on a black background after doing this, then it means you have successfully entered the download mode.
  3. Now, using the Volume Down key, highlight the option “reboot to bootloader” and then press the Power key to select it.
  4. Using the Volume Down key again, highlight the option “reboot to recovery” and press the Power key to choose it.
  5. When you’re prompted with the triangle and exclamation mark, press and hold the Power key and press the Volume Up button until you see another screen with yellow, blue and white texts.
  6. Use the Volume Down key to highlight the option “wipe data/factory reset” and to select it, press the Power key.
  7. It may take a few seconds for the HTC U11 to delete all the system caches and when it’s done, you will another options. This time, highlight “Reboot system now” and press the Power key to confirm.

If the problem still persists after this or if you can’t make the phone to boot up in Recovery mode, then it’s time to bring it to a shop and let the tech handle the problem for you.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.