Archives for

not receiving SMS

Galaxy S7 active not receiving SMS, email app not syncing automatically, other issues

Welcome to another #GalaxyS7 post! This article today brings you more S7-related issues that we’ve collected for the past few days. For those new to our blog, don’t forget to also visit our main Galaxy S7 troubleshooting page should you not find any helpful tips in this material.

Below are the specific topics we’re discussing for you:

  1. Voice calls keep dropping on T-Mobile Galaxy S7
  2. Galaxy S7 email app not syncing automatically
  3. Cannot find Galaxy Store app in Galaxy S7
  4. Galaxy S7 active not receiving SMS, only MMS
  5. Charger got stuck in Galaxy S7 due to overheating | Galaxy S7 won’t charge
  6. Accidentally dropped Galaxy S7 has screen flickering issue

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Voice calls keep dropping on T-Mobile Galaxy S7

My dropped call pattern is the following:

  • Full carrier signal, not moving and no fluctuation in signal
  • While call is ongoing, all bars disappear at once and cross appears on top (4G goes as well). Call drops.
  • After a few seconds all bars come back (as well as 4G sign) and I can dial again I am with T-Mobile so I can call over the Internet but it does exactly the same thing (i.e. not a GSM signal issue). I did cache reset, master reset … not helping! Did anybody see a similar pattern? — Pierre

Solution: Hi Pierre. An issue like this is best addressed by your carrier rather than by third party support groups like us. There’s a chance this phone behavior is caused by bad hardware or by a firmware glitch we haven’t heard of yet so letting T-Mobile know that your calls does not always work is important. The only advise that we can give to you in this one is:

  1. to make sure that the phone’s firmware is up-to-date, and
  2. that you do a factory reset.

The first one is for the phone to have the latest operating system version installed. Some call-related problems are caused by corrupted or outdated baseband so installing the latest system update package must be tried. Baseband version is the operating system used by your phone’s modem that’s separate from the main Android operating system. Chip makers usually incorporate performance bugs and fixes for their products in official carrier or Samsung updates so if there’s a pending system update for your phone, it’s worth installing for this reason.

If your S7 already runs the latest Android version at this time, you may still be able to fix the issue by reverting all software settings back to their default settings. Factory reset deletes all user data including photos, videos, contacts, etc., so make sure that you create a back up before you do it.

For reference, these are the steps on how to factory reset your phone:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Problem #2: Galaxy S7 email app not syncing automatically

Hello, I recently upgraded my S4 to S7 and been have some issues with the new phone. 1) I use the email app that came with the phone to connect to my Outlook (live.ca) email account but it does not automatically sync if I do not open it and refresh to get new messages. The same is happening with Gmail app when I try to use my Gmail account. I am a contract worker so responding to emails as soon as they come gets me work. If I take too long, the work goes to somebody else. So you can imagine how much work I have lost! Please help!! I have other issues with the phone but this is the main one. Your help is highly appreciated. — Jay

Solution: Hi Jay. The first thing that you want to do is to ensure that your phone’s master sync feature is enabled. You can do that by pulling down the status bar when you’re in the Home screen and making sure that “Sync” is turned on. If this feature is disabled, apps will not receive updates, or in the case of emails, messages.

If master sync is enabled all along, your next move is to see if the problem is caused by a third party app. There are some apps designed to hibernate (or put apps into deep sleep) other apps. If you’re fond of installing apps without knowing what they do, this may be the reason why you’re having this problem. Booting in safe mode should help you in this regard. Safe mode blocks third party apps and services so it’s a good way to confirm our hunch. Simply restart the phone in safe mode and observe the phone for at least 24 hours to see any difference. Below are the steps on how to do that:

  1. Turn your Galaxy S7 off.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. Observe the phone for 24 hours minimum.

If nothing changes, try wiping the cache and data of the email app you’re using. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Should the problem remains even when you boot the phone to safe mode or after you wiped the cache and data, make sure that you wipe the entire phone by doing a factory reset. Refer to the steps above on how to do it.

Problem #3: Cannot find Galaxy Store app in Galaxy S7

I have a Samsung Galaxy S7 (not edge) and I cannot find the app which opens the Galaxy app store. I can get to it by using a widget called Galaxy essentials but would rather use an app than going through a widget. It doesn’t show up under settings/applications/show all apps including system apps. I also clicked on a link in Google search that said, “You will be taken to Galaxy Apps,” and a tool bar opens from the bottom that has 2 icons…”galaxy store” & “chrome” icon, wanting me to pick one to open the link. If I choose the galaxy icon it opens the galaxy store, so I know the Galaxy store app has to be installed somewhere on my phone. Can you please assist me with this issue? — Matthew

Solution: Hi Matthew. As far as we know, there’s no such app as Galaxy Store. We’ve checked at least 3 Galaxy S7s (2 Galaxy S7 from different carriers and a Galaxy S7 edge) and can’t find Galaxy Store. The only way we were able to access it is by using the Galaxy Apps store. If having the app is that important to you, kindly contact Samsung for assistance.

Problem #4: Galaxy S7 active not receiving SMS, only MMS

I have a new Samsung Galaxy S7 active, and previously Galaxy S6. My daughter’s text come through as only MMS to me and mine to her are individually listed, if we get each other’s text at all. I spent numerous hours on phone with AT&T, in stores, online trying to find a solution. We have but all given up. Her phone number in my phone shows as an email under messages but normal in contacts too. My S6 was also messing up so I got new S7 thru AT&T and the texts are still messed up. We have to revert to third party text apps like Facebook or Snapchat. Thanks in advance, the Mom and Daughter who actually DO want to text. — Anna

Solution: Hi Anna. If AT&T technical support can’t fix this problem, we doubt any third party support group like us can do something. First of all, support teams need more details than the ones you provide here. The problem description is not that helpful at all for us as far as diagnosing your issue is concerned. Any technician that’s going to help you will need to know the history of the phone as well as the changes you’ve done prior to noticing the problem. Other important technical details are missing here so it’s we can only speculate here. That said, the only suggestions that we can give you are basic ones such as wiping the cache partition, booting to safe mode, wiping the messaging app’s cache and data, and factory reset. For reference, below are the steps on how to do each one.

Delete System Cache | Wiping the cache partition

Minor firmware and hardware glitches can be fixed by deleting the system cache. In fact, we technicians always recommend doing it before performing any of the reset procedures:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Safe Mode

It is imperative you know this procedure as it is very important in troubleshooting third-party or downloaded apps. You can follow these steps if your phone frequently reboots and you can’t perform troubleshooting while in normal mode.

  1. Turn your Galaxy S7 off.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

Wipe the cache and data of an app

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Factory reset

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings and then touch Backup and reset.
  3. Tap Factory data reset and touch Reset device.
  4. If you have screen lock feature turned on, enter your password or PIN.
  5. Touch Continue.
  6. Tap Delete all to confirm your action.

Secondly, technical information pertinent to the issue are only available to your carrier’s technical support team. There’s a chance that this problem is caused by some misconfiguration on their end and no one except them can fix it. You are a paying customer so your carrier is obligated to fix this issue. If their customer service representative, try asking to talk to someone higher in the technical department. There are usually levels of technical support depending on the issue so try to ask for a supervisor or another higher level of support until they can fix the issue.

Problem #5: Charger got stuck in Galaxy S7 due to overheating | Galaxy S7 won’t charge

Hello. I am a Peace Corps Volunteer currently serving in Namibia. My phone overheated last night and when I went to unplug it this morning the charger was stuck. I let it cool down a bit and was able to get the charger out but now no charger is working with my phone although the cables work with other phones. Finding a wireless charger is not really an option for me at this moment. I know that headphone ports can be cleaned out by dipping the jack in something like vodka and putting it into the port as it collects any dust and evaporates quickly. Is this an option with charging ports as well? Or is there another easier solution to the issue I’m facing. Thanks. — Hannah

Solution: Hi Hannah. Cleaning the charging port of a Galaxy S7 requires dismantling the phone, which we don’t recommend, because it will definitely void  the manufacturer’s warranty. A voided warranty means Samsung will no longer accept the phone for repair, even if you’ll pay them for it.

Also, dismantling process in your case also needs some specialized kits. If you can’t find a wireless charger where you are right now, you’ll most likely not find the right tools to open the phone up. You also need to remember that cleaning does not mean repair. You may be able to clean the charging port but some parts was damaged while the phone overheated, you will most likely end up with a busted phone. The best thing that you can do right now is to either (1) keep the phone and wait until you have the opportunity to have a professional check it, or (2) to call Samsung to see if there’s a way that you can send it to them. We don’t know if the second option is a practical option but it’s worth giving a try.

Problem #6: Accidentally dropped Galaxy S7 has screen flickering issue

I dropped my phone quite severely around a week ago (it hit the corner of a metal radiator and the smash was quite big). It had been dropped before, only suffering a few cracks to the front screen, nothing as bad as the recent one. After a few days i noticed a black hole under where the smash on the screen was. Over the course of 3 days it got bigger till it was big enough to fill the crack. To stop further damage or dirt getting inside the screen, i put a protective cover on the screen.

Around 2 days ago i left my phone on charge and came back 5 minutes later to a white flashing in the section of the screen. It would not turn off or go into recovery or safe mode. I could hear the screen was active even when the flickering was happening. It all of a sudden allowed me to open the camera app through the icon on the bottom right of the screen the usual way by sliding it and through this i could turn my phone off and restart it. This allowed it to work up until around 8pm when it happened this time more severe as the flashing would not stop no matter what, even when i eventually managed to turn it off through the camera, at this moment in time the screen has not stopped flickering for 7 minutes and any attempt to turn it off or restart it have failed. Please help. — Cameron

Solution: Hi Cameron. Based on the history of the device your provide here, the most likely reason for the trouble must be malfunctioning hardware rather than software. This means that no software hack can help you fix it at this time. Unless you have the right tools and skills to do a screen replacement, we suggest that either bring it to a Samsung service center, or to a good third party service center.

If you think you can handle the screen replacement yourself, try looking for a good guide with the help of Google. Keep in mind that most screen replacement tutorials are just guides on how to remove and replace the defective part and may not give you directions on how to diagnose other possible damaged parts. That means that if another component may be damaged, the phone may continue to have problems after a successful screen replacement. This is the main reason why you want to let a trained technician handle the repair.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S7 SD card not detected, keeps getting pop ups, other issues

Hi guys! Here’s our last #GalaxyS7 post for the week. We hope you’ll enjoy reading the issues and their respective solutions.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S7 purchased in the US not working in India

Hi All. I am having two problems. i hope if you guys can help me out.

1) I bought one Samsung Galaxy S7 edge phone and I have been told that this phone is factory unlocked worldwide. I bought it in the US and mailed it to India. When my brother inserted a SIM on it, no signal show up. Then I told him to reset, changes settings in Network but no luck. Then finally he reset it to factory unlock.

2) After factory reset still have same issue. No signal coming on phone but now when I restart my phone I am seeing Android logo on screen where as I should see SAMSUNG logo while starting up phone. Does this means my phone is not genuine as I am not seeing SAMSUNG logo or is there anything I have to do to change it. — Mukesh

Solution: Hi Mukesh. There are a couple of things to consider if you want to go to the bottom of the issue.

CDMA vs GSM. This is the first thing that you must consider when planning on using a phone to another network. CDMA (Code Division Multiple Access) and GSM (Global System for Mobiles) are two of the most common wireless technology that most carriers around the world are using. CDMA is not compatible with GSM and vice versa. Needless to say, the difference between them is usually the main reason why phones won’t work in another network. For example, in the US, Verizon phones usually won’t work at all, or may have some limitations when used in a GSM network like AT&T. Verizon uses CDMA while AT&T GSM. Because a CDMA phone is built differently than a GSM phone, even though they’re of the same model, you’ll still encounter incompatibility issues. The same can be true in your brother’s case. If the phone you gave him was CDMA and he’s on a GSM network, there’s no way that phone will work.

We know you were told the phone was unlocked but most of the time, it doesn’t work at all. Unlocking a phone only changes some software settings, particularly on the network function, but the hardware remains the same. A network unlocked CDMA phone may or may not work properly when used in a GSM network.

CDMA phones are more restricted than GSM phones. GSM phones store subscriber information in SIM cards so as long as it’s properly network unlocked, you can easily use another SIM card from another network and it should work. CDMA phones don’t work like that because subscriber’s information is coded deep within the software. CDMA phones may sport a SIM card slot but that doesn’t work like a GSM phone does. The SIM card is there to allow a CDMA phone to use 4G LTE, which is just a modified GSM technology. CDMA phones still need to dig deep into each software everytime a user want to make a call or send SMS. Needless to say, CDMA phones are usually locked to its original carrier.

Giving you more details about this topic is beyond the scope of this article so we recommend that you do your own research about it.

We know nothing about your brother’s phone but if you want to know if it’s a CDMA or GSM phone, simply do a quick Google search for its model number.

Different frequencies. Samsung build phones with a specific carrier in mind so it’s not uncommon to find a Galaxy phone model having many variations. For example, hardware specifications of Verizon is different from hardware specifications of AT&T phones. This means that even if both phones look the same outside, their hardware differ significantly inside. One of the significant differences can be the operating frequencies. Each carrier works in a certain radio frequency to avoid interference so each of their phones must be provided with compatible networking chip so they can operate properly. If the frequency of the phone is different from the frequency of your brother’s carrier, the phone can’t simply find the signal. Unfortunately, there’s nothing much that you can do about that since frequency capability is determined by the hardware installed. You cannot remove the networking chip from a phone and replace it with a different one. Again, we recommend that you do some research about this topic if you want to know the cause of the problem. Have your brother contact his carrier to ask for help regarding this matter.

Problem 2: Galaxy S7 not receiving SMS from iPhones and My Sprint app not working

Hi. I was recently at a Doctor’s appointment and logged onto their Wi-Fi. Since I returned home I cannot receive any texts from anyone with an iPhone. Also “My Sprint” is not working at all and my Google voice is not allowing texts to come through my normal messaging app.

All of my updates are complete and I tried to reboot my phone and also went into wifi and clicked on the Doctor’s office wifi and said to “forget” it but still nothing.

Please advise as I am literally having the day from hell between my phone an ld my druer being broken. Thank you. — Tlynalu

Solution: Hi Tlynalu. We can’t see any reason why SMS would stop working after using a different wifi network. Something must have changed in your phone’s networking settings to cause the problem. We’re not familiar with your phone, nor did you provide more information to help us identify the cause. We recommend that you contact your carrier for assistance.

Problem 3: Galaxy S7 stuck in Sprint logo screen after deleting files

I have the Samsung S7. Last night, I did a clean up of cache and old pictures. This evening i used my phone till it died. I charged it and turned it on upon 100%, however the screen locks at the Sprint flash logo screen. It stays on the screen and makes the battery hot. What is going on with my phone? Please help, i have tons of valuable pictures that i would hate to lose. — Rookie704

Solution: Hi Rookie704. We don’t think you only deleted cache and pictures. If you are 100% positive that all you did differently before noticing the issue was to delete some stuff, you must have deleted some critical files or folders that caused this problem. If your phone won’t restart normally now, you don’t have a lot of options.

Try to boot the phone to Recovery mode first and see if you can fix the problem by wiping the cache partition. If cache partition wipe won’t solve the issue, you should try a factory reset. That will delete your data of course but as we’ve said, you really have not much choice.

Here are the steps on how to start the phone to Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Problem 4: Galaxy S7 edge screen showing red and green dots after an update

On 14th June i downloaded the latest android version in my S7 edge and leave it to install over night. And when i wake up i start watching some videos, then i noticed there are some green and red dots on the screen. So i locked the device and reopened it. the dots are gone but after half a minutes the screen turns green and start flashing. At first i thought somehow i break the display or might some water in gone inside it though the mobile is water proof. i tried to restart it but i can’t because i can’t see any thing. But after some while it turn backs to normal but the dots and green screen still flashes from time to time jut for a blink. — Hamza

Solution: Hi Hamza. Try to wipe the cache partition first. If nothing changes, do a factory reset. Below are the steps on how to do each of them:

How to wipe S7 edge cache partition

Turn off your Samsung Galaxy S7.

Press and then hold the Home and Volume UP keys, then press and hold the Power key.

When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.

When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’

Once highlighted, you may press the Power key to select it.

Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.

Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.

The phone will now reboot longer than usual.

How to factory reset an S7 edge

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Problem 5: Galaxy S7 screen is black after water damage

My S7 edge which I bought a month ago fell in water. The screen blacked out and only blue light was showing. However I can feel and hear sounds coming from the device even though it’s black. I tried to reboot through various steps. at last I went to the place where I bought the phone. They opened it and found out that water has sipped in from SIM card sections and told me I have to change the screen but they don’t guarantee it will work. I’m confused, if i buy a new LCD screen will it work? Please assist. — Shanit

Solution: Hi Shanit. When it comes to water damage, no repair is guaranteed. There’s no way to know in advance if the current issue can be fixed by replacing a single component — the screen assembly. Water can damage other components in the motherboard and screen replacement may fix the black screen issue but the phone may work erratically in the near future, especially if there’s corrosion in the motherboard. The best thing that you can do is to let the device be checked by a good technician so you can get an honest assessment. If they’ll say that repair may not guarantee that the phone will work afterwards, you are better off getting a new phone. We know that option can be difficult but again, there’s no telling what components are damaged right now.

Problem 6: Galaxy S7 messaging app issue

I am using the message app that came with my Samsung Galaxy S7. I am having an issue with the message display screen that shows different people that I have texted. One time I can turn on my phone and the last message displayed will be what I sent to someone, but I have to select the person/conversation and open it to see their response. The next time it might show their response to a message two days ago, but not the message that I sent this morning without selecting the conversation and opening it. I would like it to always show the last communication in the response – whether it is me or the person that I am talking to. Any suggestions? I have rebooted it, but I can’t take the back off of this phone. — Tonnette

Solution: Hi Tonnette. We don’t think we understand what you’re trying to accomplish here but if you’re having trouble with one app, you can always try wiping its cache first, then its data later. Keep in mind though that clearing your messaging app’s data will erase your SMS conversations. If you don’t want to lose your SMS, try backing them up first using Samsung Smart Switch app.

Below are the steps on how to clear an app’s cache and data

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application.

Problem 7: Galaxy S7 keeps saying SMS sending failed

My wife and I have S7s that just received the Android 7 update (hers a few days ago and mine a few hours ago). Since her update (and now mine) we both have the same experience with SMS/MMS messages. We get an error that the text failed, BUT it actually goes through! She did a factory reset last night and it did not correct the problem. We installed a new messaging app on her phone and it did not help. I reset the settings on my phone and no help. Any ideas? — Bigelot

Solution: Hi Bigelot. It can be an operating system-related issue. This means that the firmware update you installed (which was provided by or modified by your carrier) is poorly coded. Make sure to report the trouble to your carrier so they can look into it.

Problem 8: Galaxy S7 no notifications for MMS

My phone randomly stopped notifying me that I received group text messages. I went to investigate the problem and when I go to messaging settings>more settings>multimedia messages> turn on auto retrieve and roaming auto retrieve it then notifies me when I get a group text. BUT it notifies me as an individual message and I have to download each person’s response individually. It then adds the message to the group message. It’s extremely annoying and hope you can help me fix it. Thanks! — Courtney

Solution: Hi Courtney. Try wiping the messaging app’s cache and data first and see how it works. If nothing will change, do a factory reset. Refer to the steps above on how to do each of them.

Problem 9: Galaxy S7 SD card not detected, keeps getting pop ups

Hello. Yesterday my 32GB SD card disappeared and will not show in my file as being inserted even though it’s still in my phone. Today I took it out and put it in my Samsung tablet and it was not recognized as being inserted in there either. The only thing i have not did yet was put it in a card reader and insert it in a laptop. That’s my next move. My question is what did this? All i did was restart my phone because it said that i have not done so in a few days. I have done this a lot and I’m not 100% sure if the SD card was done before or did that but I’m pretty sure that it was. Im sick i have lost a lot of great music and no it was not backed up. At one point it was but someone stole my flash drive It was on. Is there any way to retrieve what’s on this SD card?

Also for about 2 months I keep getting a pop-up or something like that on my S7. It’s annoying. Is there a way I can get rid of it? When I went to the T-Mobile store they told me no. Hope to hear from you soon thanks. — Tamar

Solution: Hi Tamar. As we’ve always stressed in a lot of our articles, digital storage devices like SD cards are unreliable. They can die anytime without leaving a trace on what may have caused them to stop working all of a sudden. To discuss the entire gamut of possible causes on why an SD card dies is beyond the scope of this article but you can always Google it if you have the time. Knowing what caused your particular SD card to die is impossible so it’s best if you can leave it that way.

We want to give you some useful tips though on how to minimize this issue from happening again. Here are a couple of them:

  1. Avoid interrupting the system or device (by turning it off) when it’s trying to read from or save to the SD card. Some apps can be saved in an SD card and if you turn off your phone while an app is loading, it can corrupt the SD card. The same is true when the phone is trying to move files to and from the card.
  2. Unmount the SD card properly before physically removing it. You can do that by going under Settings>Device maintenance>Storage.

You can also visit our previously published post for more tips on this topic.

For the pop up issue, the answer really depends on what type of popups you’re getting. If they are ads or something that promotes a product or another app, your phone is probably infected with a virus so you would want to factory reset it first. After that, you want to make sure that you only install apps from trusted sources. Viruses in Android mostly come from bad apps so you only have yourself to blame if you don’t filter apps you install.

If you’re getting system notifications, you may be able to fix the problem by tweaking some of your settings. Next time you contact any support team, always provide as many details as possible. In this case, it would have helped us a lot if you included more details about the pop up, or provided more descriptions about it. You can’t expect us to help you if you give us anemic description of your problem.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S7 messaging app lags when in group chat, low storage space error, other issues

Hello Android fans. Welcome to another #GalaxyS7 troubleshooting episode. In this one, we bring you 10 more S7 and S7 edge issues. We hope that our solutions can effectively fix problems mentioned here as well as similar ones not reported to us.

Below are the specific topics we prepare for you today:

  1. Galaxy S7 messaging app lags when in group chat
  2. Galaxy S7 keeps rebooting by itself
  3. Sent messages from Galaxy S7 edge do not always arrive
  4. Galaxy S7 not receiving Nougat update
  5. Galaxy S7 screen stays black and won’t turn on after it was cracked
  6. Galaxy S7 died after deleting a file from the system
  7. Galaxy S7 turns itself on and off
  8. Galaxy S7 keeps showing low storage space error
  9. Truck’s Bluetooth speakers not working properly when connected to Galaxy S7 edge and other Bluetooth devices are nearby
  10. Galaxy S7 stops reading MP3 files after an update

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 messaging app lags when in group chat

So my phone has this problem with the texting. You see I just got my phone about a week ago and it has this problem. When I have a group chat and i’m getting more than one text at a time it lags, doesn’t receive the text, or will separate the conversation to each person and I have to download the text like a picture which doesn’t work. — Sam_morales03

Solution: Hi Sam_morales03. There may be an app-level bug causing this problem so the first troubleshooting step that you want to do is to delete the messaging app’s cache and data. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Deleting a messaging app’s data will delete your conversation threads so if you have some important messages, be sure to create a backup first.

If wiping the cache and data won’t change anything, consider using a different messaging app. You can download some free messaging apps from Google Play Store.

Problem #2: Galaxy S7 keeps rebooting by itself

I have a Galaxy S7 which powered off by itself. When I powered it on, it just shows MetroPCS logo and won’t go past it. No reboot has worked. Tried soft and hard reboot, nothing is working. I am tired with the phone. I just got the phone not even 7 days ago and so many problems. I have insurance on it. I don’t know what to do. I just need it fixed I deal with security with public and I need my phone handy at all times. Thank you. — Sunshine_8813

Solution: Hi Sunshine_8813. In a lot of cases like yours, the main cause of the problem is hardware-related. If you can’t boot the phone to alternate modes (Recovery mode, Safe mode, and Odin mode), then the only thing that you can do is send it in. We understand that your phone is important for your job but repair or replacement is the only solution for you. You can’t do any software troubleshooting on the device if it won’t stop rebooting by itself.

In some rare cases, there may be a chance that the random reboot issue may stop to allow you flash the bootloader or firmware. Flashing or installing is the only available option for you if you can successfully restart the phone to Odin or Download mode. Basically, what you want to do is to force an update to your phone to wipe the current firmware or bootloader and bring all software back to its original state. Again, flashing is only possible if you manage to boot your S7 to Download mode. To do that, follow these steps:

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Booting to Download mode is not a solution in itself but a way to possibly fix your problem. If your phone won’t reboot on its own while it’s on this mode, you then need to get hold of a PC so you can install the right software for the subsequent flashing process.

Bear in mind that flashing is inherently risky and may result to complications if not done properly. Make sure that you do some research about flashing and how it should be done on your device. Not all flashing process is the same so be sure to use a guide specifically designed for your phone model.

You also need to use the correct firmware version for your phone model. A good flashing guide should mention a link where you can download the necessary software for your PC and the correct firmware for your phone.

Before you try to flash the firmware, we recommend that you try flashing the bootloader first as a bad bootloader sometimes results to random reboot problems. Like flashing a firmware, there must be a specific set of steps on how to do this on your S7. To give you a general idea on how to flash a bootloader, try checking the steps below:

  1. Look for the correct firmware for your phone model and download it. Make sure that select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

Problem #3: Sent messages from Galaxy S7 edge do not always arrive

Hi. My friend has a Samsung S7 Edge and I have an iPhone 7 plus. Every morning he sends a text message but sometimes they don’t arrive. He’s not aware of it as it appears to be sent. I have to text him to see what’s happened. He tries to resend and sometimes it arrives.

The other night 3 of the same messages all arrived in the evening although they were sent in the morning. His phone at that time was connected to wifi. Hope you can solve the problem. Thanks. — Carolyns

Solution: Hi Carolyns. An issue like this requires support from both carriers (yours and your friends). Although the problem can be caused by your friend’s phone, it can easily just as easily be an issue on your end, or on one of the carrier’s systems. Troubleshooting in this case needs time and effort on both yours and your friend’s phone too.

To fix a possible app or phone issue on his phone, try to ask him to delete his messaging app’s cache and data first. To do that, follow these steps:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

If wiping the messaging app’s cache and data won’t help, he then needs to try using a different messaging app for a few days so he can observe if the problem lies on the current app. There are many free messaging apps in the Google Play Store so you can direct him there.

If nothing changes and the issue won’t go away afterwards, ask him to contact his carrier so they can take note of the issue. A problem like this does not always have an instant answer and it may take some time from his carrier to figure out what’s going on. If the carrier will say that everything is good on their end after a thorough troubleshooting, the cause of the problem may be on your network.

Problem #4: Galaxy S7 not receiving Nougat update

Hello. I just wanted to know if there any specific reason why a Samsung Note 5 and a Galaxy S7 Edge (some) would not get the Nougat 7.0 update? I tried to see if the update was released in my area but every time I click on Software update, a notification pops up and says my device is up to date. I also have another Galaxy S7 Edge and S7 but they are already running the Nougat version. I’m not quite sure what the problem is. Please advise. Thanks! — Eva

Solution: Hi Eva. For carrier-provided phones, system updates are usually released in batches so all a user can do is to wait for their device’s turn to download them. There’s nothing that you can do about that but if you think your device is way overdue for an update, you should contact your carrier for information.

If your phone is built for another network and you’re using it in another, you cannot expect to receive an over-the-air (OTA) update. A carrier can only update its own phone. If it detects that you’re using a phone from another carrier, like an AT&T Galaxy S7 and you are in AT&T network, your own carrier won’t release an OTA update to your device at all. This is to prevent bricking your device. If your S7 is part of your subscription plan with your current carrier,  we suggest that you contact them so they can assist you.

In some cases, carrier won’t also release updates to rooted or customized (phones that run custom or unofficial firmware) devices. Again, this is to prevent bricking devices. If your phone has been rooted or customized, try to flash the stock software first before checking for any OTA update.

If you have a computer, try to install Samsung Smart Switch to it and use it to check if you can update your phone.

Problem #5: Galaxy S7 screen stays black and won’t turn on after it was cracked

I have a Samsung Galaxy S7. I had it in my back pocket while tearing shingles off a roof. Some how I must have hit it and put a small dent which lead to the screen cracking. The cracks are small and hard to see. At first I had a little screen picture at the top but it wasn’t right but now the screen stays black. It has the lights like my message light is blinking, when someone calls it rings but I haven’t been able to answer it cause I don’t think I can swipe unlock it. Would replacing the screen alone fix this issue or is there more wrong then that. Is the LCD in the screen itself or is it totally different. Any questions feel free to ask. I did do a soft reset and it didn’t change anything. Thank you very much for your time as I’m sure it is valuable. — Brian

Solution: Hi Brian. If this problem was there before the phone was physically damaged, stop wasting your time looking for software solutions. The best thing that you can do is to send it in so the hardware can be checked. That’s the only way to determine the extent of the hardware malfunction. Frankly, we can’t really tell if the issue is only limited to the screen assembly, or if there’s another malfunctioning part in the logic board. That the phone is showing that it’s on and can still receive calls is itself a good thing as it suggests that the system in general is still working.

If the problem has been happening before damaging the screen, try to do a master reset and proceed from there. Master or factory reset will restore all software settings back to their defaults so if a glitch has developed after some time, it should be able to eliminate them easily.

Here are the steps on how to master reset your S7:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Problem #6: Galaxy S7 died after deleting a file from the system

I had this program ‘Andromeizer’ and every time it started it stated: this file <App_’?’, is a txt file. It takes space and is a potential security threat. Fix it!>. So I did fix it! I went to the tread: 0/’sys’ or ‘system ?’ and found the file and deleted it! And I rebooted as requested! That was last the time I had my phone open! I have tried all your advices and none of them does the trick! I have had it in a shop for repair but they gave up! I’m not sure whether they’re experts or not but I really don’t think so! Thank you. — LaKris

Solution: Hi LaKris. If an Android phone does not turn back on, there’s almost always nothing that an average user can do about it. Try to boot the phone to alternate modes first and see if a certain hardware button combination can make the phone come back on. Only then can do the follow up troubleshooting. Remember, you cannot do any software troubleshooting unless the phone is on. If it remains dead or unresponsive, there must be a hardware cause to it. In that case, you must contact Samsung or any relevant party so the phone can be repaired or replaced. If your local service center is of no good, send it to Samsung instead.

For reference, here are the steps on how to boot your S7 to the three alternate boot modes and their respective follow-up troubleshooting:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem #7: Galaxy S7 turns itself on and off

Hello. I have a Samsung Galaxy S7. I got it as a gift and assumed it was brand new. worked fine when i used it for the first year approximately. Didn’t have internet at the time so didn’t use it much. One day i was using it and it turned off on me. I plugged it into power and after a few moments it started to turn itself on and off repeatedly and would show random battery percentage.

I tried factory reset multiple times and no luck. done some research and found out it was a refurbished device so it had no warranty and so i bought the latest s tab 2 but want to get this old one fixed. Any help would be great. Thanks. — Dakota

Solution: Hi Dakota. Like what we’re saying above, random reboot issues are mostly caused by bad hardware. If you’ve already tried all applicable software troubleshooting like wiping the  cache partition, battery recalibration, observing in safe mode, and factory reset, there must be a malfunction in the hardware causing it. In some cases, a bad battery can result to frequent crashes or reboots while in others, a damaged power IC can also lead to the same symptoms. Because your phone’s battery is integrated to the logic board, only a repair can identify if it’s still working or not. The same can be said for other hardware components so be sure to bring the phone to Samsung or to an independent service center.

Problem #8: Galaxy S7 keeps showing low storage space error

HI guys! For the last 3 or 4 months, my phone has been telling me that I am low on storage space. I usually don’t keep a lot of excess apps on my phone other than the ones that come stock, and I have deleted 5 or 6 excess apps since I started getting this notification, yet I continue to get this notification. I absolutely require all of the apps that are currently left on my phone. I have also deleted all excess files, and done all of the soft resetting and everything like that, and still get that notification. I don’t have an SD card, and absolutely cannot afford one. It should be mentioned that my mother has the same phone and is having the same issue, and we got them around the same time. Is this a problem with the phone? Are there any tips or tricks to fix this? — Laci

Solution: Hi Laci. A common sense trick in this case is to ensure that you have more than enough storage space left by checking available storage under Settings. Make sure that you have at least 1GB left to allow system caching to be done without problems. If you have more than 1GB available space at this time and the phone continues to show the error, it may be due to a system glitch. Do a master reset and see how it goes afterwards. Be sure to back your important files up such as photos, videos, etc., before doing the reset.

Problem #9: Truck’s Bluetooth speakers not working properly when connected to  Galaxy S7 edge and other Bluetooth devices are nearby

I have a S7 edge, Gear S2 Watch, Bluetooth headset and when I’m in my work truck, I connect to a Bluetooth audio device that plugs into my truck’s AUX port. With all devices connected, the audio coming from the trucks speakers is of very poor quality until I disconnect my headset and watch so that my phone is only connected to the Bluetooth aux device. I thought that Bluetooth devices wouldn’t interfere with one another. Any help to fix this issue would be appreciated. My truck is a 2008 Toyota Tundra, no GPS, no satellite radio. — Dave

Solution: Hi Dave. In general, almost all of the latest Bluetooth gadgets are equipped with a system that prevents interference from other Bluetooth devices, even when they’re using the same frequencies. Interference from other Bluetooth devices usually result to disconnection or random drops in connection so if you’re experiencing any of these two, you have no other choice but to turn off the problematic device. Since you’ve pretty much isolated the issue yourself, the problem most probably lies on your truck’s Bluetooth speakers. Contact the maker of the speakers and see if there’s any way to minimize interference when other Bluetooth devices are operating in range.

Problem #10: Galaxy S7 stops reading MP3 files after an update

March 30, 2017 came a new update for my phone so I plugged it in and let it run its course. When it finished I realized that none of the mp3 files on my SD card worked saying “Sorry, this player does not support this type of audio file.” The photos on my SD card were also blank, yet all the files showed they were still there with their respective sizes. I’ve deleted and downloaded the same app, a new app, tried opening the files on another S7, restarted the phone (once with and once without the card inside), moved them to the phone and back, moved them to Google drive and back, and all with the same result. Nothing supports the files and shows blank pictures. I’m confused as to why the update even touched anything on the encrypted SD card, much less why it did what it did. What should I do? — Felix

Solution: Hi Felix. The latest Android update may have caused a glitch with the operating system or other apps that reads the SD card. We haven’t heard of any such glitch but anything can happen when there are millions of possible points of failure in a complicated ecosystem as Android. Try wiping the cache partition first to see if that will change anything. Here’s how:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

If refreshing the system cache won’t help at all, booting to safe mode might. Safe mode blocks apps other than the ones that came preinstalled. If one of your installed apps is causing the problem, the issue should not occur while safe mode is on.

  1. Turn your Galaxy S7 off.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

Should the issue remains after doing the two procedures above, don’t hesitate to factory reset your phone. All these three (wiping the cache partition, observing in safe mode, and factory reset) are meant to address general post-update issues but they can also be performed if you encounter a particular problem. If the issue remains, that’s can be an indication that of a possible firmware glitch or poor firmware coding. This means that it’s a bug due to inefficient coding that was not noticed by the developer. If you updated your phone by air (OTA), you should contact your carrier for a solution. Bugs due to poor coding don’t have immediate solutions and it may take some time before a developer can come up with a fix.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note 5 bricked after rooting and installing Flashyfy, other issues

Like its sister flagship, the Galaxy S7, Samsung’s #GalaxyNote5 will also be receiving the latest Android version in the coming weeks so for those eagerly waiting for the new Nougat (Android 7), your long wait may be finally over very soon. The new Android Nougat will have new interesting features like enhanced multi screen support and the ability to very quickly load or switch to a different app by double tapping an item in the Recent apps list. Of course, there are other more fun stuff in this new Android iteration but we leave out the details for now.

note-5

In the meantime, let’s focus on addressing some Note 5 issues reported by other users during the past few days. Remember, if you don’t find a solution for your own issue in this material, don’t hesitate to visit our main Note 5 troubleshooting page.

Without much ado, here are the specific topics we’re discussing in this material today:

  1. Galaxy Note 5 bricked after rooting and installing Flashyfy
  2. Galaxy Note 5 won’t boot normally | Galaxy Note 5 stuck in Recovery mode
  3. Galaxy Note 5 can’t open apps
  4. Galaxy Note 5 randomly not receiving or sending SMS
  5. Galaxy Note 5 not making any sound when making or receiving calls
  6. Galaxy Note 5 no longer boots up

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 5 bricked after rooting and installing Flashyfy

Hi. My Galaxy Note 5 is in trouble. Please help me how to fix it. The problem is, i rooted my phone last week. Then i try to change my software to Galaxy Note 7, so i downloaded one app named Flashyfy from Play Store and started to flash it but the end it is showing that unable to boot invalid kernel length. Then i give to a service centre but they can’t put new software in it. And now the phone is showing that an error has occurred while updating software. use the emergency recovery function in the Smart Switch PC software. The i try it in Samsung Smart Switch but nothing has changed. I connected to my laptop but it’s not showing in Odin in download mode. What to do? Please help me NB: sorry for my bad english. — Asim

Solution: Hi Asim. We’ll be frank with you. Rooting- or flashing-related issues are most of the time caused by a particular software you’re trying to install so only the developers of those software can provide effective support.

Also, you should have known that modifying official software can potentially lead to problems and so, you must be ready to accept the consequences.   We have no way of knowing what these apps and software are doing to the system so identifying the true cause is almost impossible. The only suggestions that we can provide here are general ones so they may or may not work with the error specific to the software you’re using. Again, make sure that you contact the developer of the last app that you installed (which may have caused the problem) for direct assistance.

Now, these are the general things that you can do to try to fix your issue:

Wipe the cache partition. Refreshing the system cache sometimes help fix rooting issues. Here’s how to do it (assuming you’re still using the stock Samsung recovery software):

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Unroot your phone. If wiping the cache partition won’t help, the next logical step is to unroot the device. The exact procedure depends on how you root the phone in the first place. Use Google on how to do it. The most common way to do it though is by performing a master reset. Here’s how:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Contact the developer of rooting software or apps. As mentioned above, the most effective way to solve certain root problems, especially if they can’t be addressed by unrooting, wiping of cache partition, and master reset, is by working directly with the developers. If you can’t do that, find other forums or Android troubleshooting sites that specifically handles Android modification issues such as XDA Developer Forum.

Problem #2: Galaxy Note 5 won’t boot normally | Galaxy Note 5 stuck in Recovery mode

Hi. I have tried everything that has been told online. I even tried using the Kies 3 to reinstall my Samsung Galaxy Note 5, however it is still not working. The phone is not going on at all, whenever it restarts it says installing updates, and then shows the no command x with the Android facing up. When this happens I am redirected to the Android Recovery mode. When I try to “Wipe data/ factory reset,” it starts properly, but eventually when it starts “–preload checkin…” it gives me the error message “E: failed to mount /preload (No such file or directory)” and then “Data wipe complete”. After this it shows the Android recovery options once again. I had claimed insurance for it 2 months ago. Please, if you may help me be able to fix my phone, I will really appreciate it. Thank you. — Toby

Solution: Hi Toby. If you’ve already tried everything online, why contact us still? We’re part of the online community as well. There are no special tricks that we can give you in this one. The only solutions that you can try includes booting the phone in recovery mode and doing cache partition wipe/factory reset. If these solutions won’t work, you most probably have bricked the phone permanently (assuming that you did not attempt to modify the official software via rooting or flashing). We say you go ahead with a phone replacement.

Problem #3: Galaxy Note 5 can’t open apps

I’m having issues with opening apps on my phone. It seems to only be apps that have access to storage, such as Gallery, Google Play Store, Snapchat, etc.. I notice that when I try to open these apps, they immediately crash before I can even begin to do anything with them. I tried to alternatively use the My Files system app to look at photos, but that also crashed when I tried to access the storage. In addition, I also notice that Google Play Store is having trouble updating apps. The download bar in the notifications starts to update an app, gets to about 2 or 3% done, and then it disappears. Almost immediately after it reappears, restarting in a continuous loop. I think this is due to Google Play Store crashing. Is my phone storage corrupt? I have tried a soft reset, which did not work. I have also tried deleting some recently downloaded items to see if they were causing any problems, which also did not work. Please help! — David

Solution: Hi David. If you suspect that Google Play Store app has become corrupted, try wiping the cache and data of every Google app in your phone. You can do that by doing these steps:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, click on an application.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.

Better still, you can simply do a factory reset to restore all software settings to default. Once you’ve factory reset the device, make sure that you also reformat the secondary storage device or SD card (if you’re using any).

Problem #4: Galaxy Note 5 randomly not receiving or sending SMS

Good morning! Ever since the last update, I have been having problems with my messaging. It is random text messages and it does not matter if it is an iPhone user or a droid user that is sending or receiving the texts. I will not get some of the messages sent to me and if i send some messages it will show as sent but the other person will never receive them. I have restarted my phone plenty of times, I always close out my apps when i am done using them. Please help! I do not know how to check my android version. — Cobrachick87

Solution: Hi Cobrachick87. if the issue is random enough that you can’t seem that discerning a pattern is out of the question, then the best thing that you can do is report it to your wireless carrier. Although SMS has become an almost necessary fixture for hundreds of millions of people worldwide, it’s not perfect and can still malfunction just like any other digital service. Contact your service provider and let them about the issue so they can check if other users in your area are reporting the same. If there’s a pattern or if a similar issue has been reported across the network, your carrier may be able to help you fix it.

Just to be on the safe side, you can also try to wipe the cache and data of your messaging app (refer to the steps above) before contacting them.

Problem #5: Galaxy Note 5 not making any sound when making or receiving calls

I have a Note 5 having phone call issue. I get no sound when making a call and no sound when receiving a call. Everything works fine but cannot use phone for calls. Text is working, Internet and apps are all working. I had replaced the charging port one time from a phone repair shop and another time myself upon purchasing a duplicate part online. After second replacement phone was working fine. Now again same issue. It all started when my original charger port pins had been damage causing failure to charge. Hence the first replacement. Then the no voice issue and came the second replacement. I would have no problem changing it again if this is the problem but do not want to buy Internet part that will have same problem just to find out it’s something else. — Brincatmike

Solution: Hi Brincatmike. You seem capable of doing hardware repair yourself so we say you open up the phone again and check if the phone’s speaker and microphone are all working. Before you do that though, try to record your voice when trying to make a call, then play the recorded voice.  This will help you see if indeed, the speaker and microphone are defective.

Problem #6: Galaxy Note 5 no longer boots up

I have a Samsung Galaxy Note 5 that I use as a WiFi only phone. it’s not activated with the carrier network. I noticed the battery was almost dead so I went to plug it into the charger. it’s the same one I use on a daily basis. After I plugged it in the screen went black and the big Green android guy popped up with Android message “downloading…do not turn off.” I unplugged the phone to show my girlfriend and then plugged it back in and left it. I walked away for a few minutes and when I came back the phone was off, tried turning it back on and nothing. I tried the factory reset and nothing, it won’t let me turn it on to any mode (volume up+power+home and volume up+power+home. Any variation of pressing the first two at different times first.) My phone simply will not do anything at all now, not even charge! I don’t know what to do! — Taylor

Solution: Hi Taylor. There’s nothing more depressing as far as Android troubleshooting is concerned than a device not wanting to power back on. The thing is, there’s little to nothing that a user can do if you can’t make your phone turn on at all. The only available troubleshooting for this type of issue is to try booting to other modes (Odin mode, recovery mode, and safe mode). If a device remains unresponsive, the most likely cause is a bad hardware. If this phone is still under warranty, contact the relevant party (Samsung, store, or carrier) and have it repaired or replaced.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Fix your Samsung Galaxy S6 Edge that can’t send/receive text messages, other texting issues

Text messaging is the most basic feature of your #Samsung Galaxy S6 Edge (#S6Edge) or any mobile phones for that matter. It shouldn’t have any issues whatsoever when try to send or receive data over cellular network especially when it was properly provisioned by your service provider. But the thing is smartphone owners experience texting problems daily and that’s what we have to face in this post.

samsung-galaxy-s6-edge-not-sending-receiving-texts

There are three text messaging related issues I included in this post. Try to go through them to understand how they occur, what the behaviour of the phone is when they occur and learn how to fix those problems. You may also learn that these problems are common and they might happen to you sooner or later. So, it would be wise to learn ways to fix them even before they occur.

For those who have other issues, however, make sure you drop by our S6 Edge troubleshooting page for we have already addressed a lot of problems with this phone. Find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance, feel free to contact us. Just fill our Android issues questionnaire and hit submit.

Galaxy S6 Edge can’t send/receive text messages due to error

Problem: My Galaxy S6 Edge is having a problem from time to time. It means the issue occurs randomly; I cannot send text messages sometimes nor can I receive some when the issue is happening. There are times when I open the Messages app, the notice that says “Unfortunately, Messages has stopped” will pop up and when I tap OK, it closes and I can’t do anything. It will keep on happening for an hour or two until it gets fixed on its own. It’s really annoying because when somebody texts me, I can’t read them and I too can’t compose a message. Help me please.

Troubleshooting: I understand you’re complaining about not being able to send and receive text messages but the real problem here is that the Messages app, which is the default messaging app of your phone, is crashing and when it does, it doesn’t get fixed until your reboot your phone or use an app that opens it. Since you said the problem gets fixed on its own, I think this is only a minor problem and may be fixed by doing the procedure below.

Step 1: When the problem occurs, force reboot  your phone

I don’t know if the phone freezes or hangs when the error occurs but you should do the Forced Reboot procedure nonetheless. It will reboot the phone and refresh its memory. It might not be enough to fix the problem temporarily but at least, your device will be usable after that. Press and hold the Volume Down button and the Power key for 10 to 15 seconds to restart the device. But if the problem still occurs after the force reboot, the next step may help.

Step 2: Clear cache and data of the Messages app

This will reset the app back to its default settings. It may delete your messages and your preferences but it’s a procedure you cannot overlook when such kind of error occurs.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Messages.
  6. Tap Clear cache.
  7. Tap Clear data button, then OK.

While it’s a necessary procedure to be done to try to fix this issue, there’s no guarantee it can fix it. Therefore, if the problem continues after clearing the cache and the data, continue your troubleshooting and this time, try to isolate the problem.

Step 3: Restart your device in safe mode

The Safe mode remedy is actually just an procedure you do to find out if the problem is caused by one or some of your downloaded apps or by the pre-installed apps. When in this state, the phone temporarily disables all third-party apps leaving only the default services and pre-installed apps running in the background. So, if the problem gets fixed in this state, it’s clear enough that it’s caused by third-party apps. Just find them and uninstall them, that should fix the issue. Otherwise, continue troubleshooting your device.

This is how you start your phone in safe mode, by the way.

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Step 4: Wipe the cache partition

This procedure may help fix the problem especially if it’s caused by firmware issues after a firmware update. It will delete the system cache, which the phone will replaced after the phone booted up successfully after deleting.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Step 5: Reset your Galaxy S6 Edge

Lastly, if the problem still occurs, then you have no other choice but to reset the phone. It will certainly fix the problem but it always comes at the end because of the work it entails in backing up all your data and files. Nevertheless, it’s a necessary thing to do if the problem continues after doing the steps above:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

I hope this guide helps.

Galaxy S6 Edge still shows there are unread messages

Problem: When I receive a text message and I reply from the quick text box, the notification still shows that I have not opened the message even though I sent a message. How can I fix it?
Troubleshooting: Text messaging is the most basic way of communication through a mobile device. Having an android phone, you will be notified that a text message has been delivered to your phone number through an envelop icon that has not yet opened on the notifications. But what would be the workarounds if your Samsung Galaxy S6 Edge still shows that you have not opened the message received even if you already sent a reply.
Step 1. Make sure that you’ve opened the received message from the notifications on inbox.
Ensuring that step has done, the envelop on the notifications will certainly removed and it means that you have successfully read and opened the message. (Note: Make sure that the number of envelop received or message on the notifications corresponds to the number of messages in the inbox.)
Step 2. Inbox is full.
Another thing to consider is the memory available in inbox . If inbox is full it will let you know by seeing the envelop icon on the notifications. In deleting messages;

  1. Open Messaging App and look for the messages that you wish to delete by finding the person’s name on the lists.
  2. Touch and hold the person’s name and a tick box will appear beside it.
  3. Tap the Bin Icon to delete the thread.
  4. To Confirm, tap Delete on the pop-up which appears.

Step 3. After checking inbox and same problem is still there, better check Outbox, Draft or Unsent Messages because the same icon will be appearing on the notifications.
Step 4. If issue still persists, simply restart your Samsung Galaxy S6 Edge.


Receivers often don’t get the pictures sent through text

Problem: When I send pictures via text to others, the receivers often do not get the pictures or the pictures are half green or severely distorted. My pictures are the only ones they received are distorted. So my phone is the common denominator. Turning it on and off, rebooting and removing the battery all did not help.
Troubleshooting: This problem  can be mostly fixed by your own.  In fact, this may be caused by a glitch on the messaging app. If this happens without any apparent reason, you may perform Clear the Cache and Data of the Messaging App.

  1. In your Home Screen, tap Apps icon.
  2. Look for Settings.
  3. Go to Applications then Application Manager.
  4. Swipe to ALL tab.
  5. Find and tap Messages.
  6. Touch the Force Close button.
  7. Tap Storage.
  8. And Tap Clear Cache and then Clear Data, Delete.

After doing all the steps above, may you have the best Samsung Galaxy S7 Edge moments with us.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Galaxy Note 5 screen will slowly fade in and out during usage, other issues

We bring you today another post that covers some issues and solutions of #GalaxyNote5. If you don’t find a solution to your own #Note5 issue here, don’t forget to visit previously posted articles. We are yet to publish the rest of issues we received from our readers from the past few days so keep your eye out for more of the same articles.

note-5

Here are the specific topics we cover in this post today:

  1. Galaxy Note 5 screen will slowly fade in and out during usage
  2. Galaxy Note 5 won’t send SMS after Android 6.0.1 update
  3. Galaxy Note 5 keeps showing VR wizard popup after an update | Galaxy Note 5 fast charging not working after installing an update
  4. Galaxy Note 5 won’t connect to network | Galaxy Note 5 “not registered to network” error
  5. Galaxy Note 5 not receiving all text messages when using Chomps messaging app
  6. Galaxy Note 5 can’t connect to the internet when connected to new home Wi-Fi network

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 5 screen will slowly fade in and out during usage

I recently bought a 32G Note 5 from Sprint. My issue is that the screen will s-l-o-w-l-y fade-out to complete black while I’m using it (not sleeping) and then pop right back to full, normal brightness. Adversely, it will rarely pop right to complete blackness and then s-l-o-w-l-y fade-in to full, normal brightness. I can continue using the screen while it’s fading in or out. Trucking apps: TruckSmart, Flying J/Pilot, Loves, Comdata FleetAdvance. Games: Boom Beach, Clash of Clans. Shopping: Walmart, Sam’s, Amazon, Starbucks, Lowe’s, Best Buy. Phone Specs: S/W ver. N920PVPU2BPG1 H/W ver. N920P.04 Model# SM-N920P Security Patch 7-1-16 Baseband ver. N920PVPU2BPG1 Kerner ver. 3.10.61-8463602 Knox 2.6 Any help would be greatly appreciated. I can’t find anything online regarding this fading issue. Thank you for your time. — Dale

Solution: Hi Dale. We’re yet to encounter this issue from other users so this may be isolated to your device. We hope it’s not a sign of hardware malfunction because a resolution would certainly involve some level of repair or replacement. For now, we suggest that you treat the issue as a being caused by software. That said, the things that you want to do include the things below.

Check all screen-related settings. This should be the first obvious step that you want to do. Go under phone settings menu and check everything that’s associated with screen brightness and settings and change them back to default to see if they will change anything. Different firmware versions have different options on how to modify screen and screen brightness behavior so we can’t provide any specific route to check.

Wipe the cache partition. Making sure that the phone uses a fresh system cache may (or may not) help in fixing this issue. Normally, wiping the cache partition is suggested if one or some of your apps are behaving erratically but since we don’t know the true cause of the issue, doing it may be worthwhile. Here’s how it’s done:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Boot your Note 5 in safe mode. Doing this basic diagnostic step is important. This will help you check if one of your apps is the culprit. While safe mode is on, all third party apps will be disabled so if your issue won’t occur, you should start uninstalling apps until the issue is eliminated. Here’s how it’s done:

  • Turn off the phone completely.
  • Press and hold the Power key.
  • Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  • The phone will restart but keep the Volume Down button pressed.
  • Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  • You may now release the Volume Down button.

Restore all settings back to default. Finally, if all the steps above won’t work, don’t hesitate to start over from scratch. There may be some firmware glitch causing the issue so making sure that the operating system version is back to stock is a good idea. Refer to the steps below on how to perform a factory reset. Remember to create a backup of your personal data before you factory reset.

Problem #2: Galaxy Note 5 won’t send SMS after Android 6.0.1 update

Can’t send SMS but I can receive SMS. I have used package disabler pro and debloater but my phone is NOT rooted, I wish it was. I have disabled Knox other then dlms which I thought I disabled and the problem started I think around the time I cleared data for all the sys apps that had the symbol or the name Knox in it. I think it was either then or when I accidentally let it die the first time after deleting the data, which I did multiple times but it only did the restart once before the incident started. I have a lot of info on the phone I just don’t know what to put. Example kernel, model, umm sdk, etc.

All I can say is it was working perfectly until I upgraded to 6.0.1. Once I did that my call volume disappeared and only useable in phone calls. That is until I got “smart volume control”. I would like to have it back without the app. Weird thing is, even with the app In my settings it still doesn’t exist. Only ringtone, media, notifications, and system. There used to be a call setting in there when I was on 5.1.1 . I hate that I upgraded because of it I also cant root my phone. And don’t know the % of safety to root with origin. Think that’s what it’s called.– Mena

Solution: Hi Mena. The only thing that we can suggest is factory reset. We don’t know what services or processes are no longer working at this time so it’s good to reset everything back to stock. Oh, and don’t forget to uninstall apps like Package Disabler as their functions are really not needed. Most of the time, they’re simply there to provide functions and features already being offered by your device.

Now for reference, below are the steps on how to factory reset your Note 5:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

IMPORTANT: Once you’ve performed a factory reset, don’t re-install your apps right away.  Let the phone run for a few hours without apps so you can observe how the system works. During this time, make sure that you test if sending and receiving of SMS works. If the phone still doesn’t send, call your carrier and ask them for the correct message center number. You can ask them how to access it as well if you don’t know how to.

Problem #3: Galaxy Note 5 keeps showing VR wizard popup after an update | Galaxy Note 5 fast charging not working after installing an update

Hi. I guess last night my phone (Samsung Galaxy Note5) ran an update and now I have all sorts of issues.

  1. It keeps on prompting me to run the Galaxy VR wizard. I don’t have a VR or anything like that (nor do I want it (at all!)
  2. My fast charging charger (or any of my other ones) charges my phone properly anymore. If it charges my phone (65% in over 4 hrs, while usually it took around 30-50 mins max for an 85-50%charge). If plugged in, it keeps on ‘skipping in and out” I have tried a reset, nothing! I ran a factory reset… no changes. I cleaned out the charger port, still same problem. I am at my wiz end and just want to throw this damn phone against a wall (no worries, I won’t!) What else is there I can do before I end up in an I-love-me Jacket? Thanks in advance. — Nadia

Solution: Hi Nadia. If factory reset did not change anything, make sure that ALL (as in all!) apps are compatible with the new firmware (operating system) version. Most mainstream apps from known developers like Facebook, Google, etc usually release updates for their apps shortly after a certain Android version is released. Unfortunately, this is not always the case for smaller, unknown (and possibly broke) developers. Your second issue may be caused by incompatible apps so if you can’t update them to make them compatible, simply uninstall them.

For your first issue, try checking if you can find a certain Samsung service or app responsible for the constant popup about Galaxy VR so you can disable it.

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab. Browse through the entire list of apps in this tab and look for anything that says about VR or Samsung virtual reality.
  • Tap the identified app and hit uninstall or disable, whichever is available.

Problem #4: Galaxy Note 5 won’t connect to network | Galaxy Note 5 “not registered to network” error

My Note 5 has had network issues for the last two weeks. It wouldn’t connect to my network provider who I’ve been using for the last year and half with my Note 5. The Note 5 is not able to connect to the network and keeps giving me the error “not registered to network” when I try to connect it manually in mobile settings. I haven’t been able to make/receive a call, text or use internet. I’ve tried every suggested resolve for this seemingly common issue with Note 5 that I’ve seen on the web but still no avail – soft reset, SIM card change and even a factory reset, couple hours with network provider on the phone to resolve it from their end. I’ve babied this phone since I got it brand new and have yet to drop it! I don’t want to dish out $$$ until I know the issue is irreparable. Can you guys provide a solution? — Aravind

Solution: Hi Aravind. If you are in a GSM network, try to insert your SIM card to another phone to see if there’s no network-related issue. You have to make sure that the SIM card will work in another device first.

If you are in a CDMA network, then there’s no way to check if network is to blame unless your carrier will confirm that there’s no existing account- or network trouble. In this case, since the basic software troubleshooting did not help in resolving the problem, your only way out may be replacement. Call Samsung and let them check if your phone can still be repaired, or if replacement is the best route for you.

Problem #5: Galaxy Note 5 not receiving all text messages when using Chomps messaging app

Hello! I just recently bought the Note 5 and the problem that I’m having is that my clients and some family members have been telling me that they’ve sent me text messages, but for some reason I haven’t been receiving them. I do use a messaging app “chomps”. I always used chomps and never had this problem. I’ve always been an Android user. The messaging application I use is up to date, but for some reason some messages I receive and some messages I do not. Just recently my girlfriend text my phone and I received the message later she text me and I didn’t, so I’m not sure what the issue is.

I’m a business owner and communication via text messaging is very important, but lately this new phone has been given me an issue that’s really causing a lot of mis-communication between my clients and me. Sure I could call but the line of work I do, messaging is must more convenient. Could it be the SIM card? Could it be the phone? Please help! Thanks in advance. Respectfully. — Paris

Solution: Hi Paris. Before you check the SIM card, make sure that check the messaging app first. Consider uninstalling the third party app (Chomps) for a week so you can use the stock/native Samsung or carrier-provided app. This will give you enough time to see the difference between the two apps. Keep in mind that a good working app in Galaxy Note 4 may not necessarily work properly in a Note 5. Make sure that you only use a compatible third party app on your phone.

If the same problem occurs even when using the stock messaging app, try the suggested basic software troubleshooting above such as wiping the cache partition and factory reset. If the issue stays, contact your service provider as they may be able to shed light on the problem. Remember, SMS is not a 100% guaranteed service. Carriers are not obligated to deliver your messages everytime although they strive to do that.

Problem #6: Galaxy Note 5 can’t connect to the internet when connected to new home Wi-Fi  network

I have recently changed ISP provider, new router -super fast fibre broadband. All devices in my house will connect, except my Galaxy Note 5 which recognizes the signal but says I have to wait until it is a better quality connection. Shows strong signal on the phone, and sometimes have same issue when connecting to other wi-fi – but won’t work on home one. Everything else in the house connects to the router absolutely fine!

I have tried resetting the phone, forgetting and re-inputting the wi-fi data, will connect for a short while, but then it stops. Recognizes the wi-fi, connects but then when trying to access internet it states I am not connected, and wi-fi signal indicator shows excellent strength. I have to switch wi-fi off and connect to mobile data connection which is okay when I use that! Many thanks. — Anne

Solution: Hi Anne. Make sure that there’s no third party app causing the issue. To check, boot your phone in phone (steps provided above) and observe the phone for a few hours. This will give you enough time to see how Wi-Fi works when all third party apps are not running. As we said above, if Wi-Fi works properly on safe mode, then one of your third party apps is to blame. We don’t know what apps you have so you must find out yourself which of your app is problematic.

Should the issue stays even when on safe mode, consider wiping the cache partition and doing a factory reset.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Solution to Galaxy Note 4 random reboot issue, other issues

If you’ve been wondering what causes a Note 4 random reboot issue, this material may help. This issue can potentially happen to all smartphones so the solution we outline for this specific topic can also be applied to all Android devices.

Note 4

On top of the #GalaxyNote4 random reboot issue, we also cover other problems shared by other readers. Here’s the complete list:

  1. Galaxy Note 4 random reboot issue
  2. Galaxy Note 4 stuck in Samsung logo screen
  3. Galaxy Note 4 Messaging app becomes very slow after Marshmallow update
  4. Galaxy Note 4 battery percentage drops suddenly | Galaxy Note 4 freezes and shuts down on its own
  5. Galaxy Note 4 not receiving SMS

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 4 random reboot issue

Hi, I have a Note 4 (SM-N910U) and it has been randomly turning off recently. This seemed to happen after the 6.01 Marshmallow update. however I cannot be 100% sure OS is the problem. Basically the device will shut down randomly. This seems to happen more frequently when the battery level is below 50%~60%. However it has happened at 80~90% before. The issue does not happen when I have the device connected to the charger which leads me to believe it is an issue with battery. I have brought two new official replacement batteries from Samsung however the issue still exists. When it’s shutdown the only way to turn it back on is to remove and reinsert battery before turning on using power button. I have also tried factory/software reset a few times without any success. Any help would be greatly appreciated. Thanks! — Andrew

Solution: Hi Andrew. Random reboot issue can be caused by one of many things. These causes include the following:

Incompatible update or app. While rare, we’ve heard of some third party apps and even official updates causing an Android device to reboot without user input. If the issue happened to start after you installed an app or update, consider uninstalling the said app or update and watch how the phone behaves.

Malware or virus. Some malware can force the phone’s processor to run continuously for hours, causing the phone to overheat and eventually reboot. Since malware are spread via apps, make sure that you uninstall suspect apps. You can check what apps or services are running in your device by doing the steps below:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the Running tab.

If you see an app or service you don’t recognize, try to find research about it online so you’ll know if it’s critical to your phone’s system or not. Don’t just uninstall or disable any app or service that you’re not familiar with as it may cause some stability issues.

Rare firmware glitch. Android versions released by carriers are not perfect and can sometimes create conflicts with other apps. Problems that result from this situation includes freezing issues as well as random reboot. Try to do a factory reset and observe the phone for 24 hours to know the difference. Make sure that you don’t install any app during the observation period.

Overheating. Overheating is usually a symptom of something deeper and not the issue in itself. If your phone gets uncomfortably hot lately, chances are there’s a hardware issue at hand, or one of the above factors is happening. Overheating is like the equivalent of pain that we experience when something’s wrong inside our body. It’s more important that we identify the source of the pain rather than deal with the pain itself. In a smartphone scenario, overheating can lead to random reboot. Random reboot in this case is your phone’s way to protect itself from further damage once the internal temperature reaches a certain point. If you experienced overheating on your phone, you must double your effort in identifying the source of the problem.

Malfunctioning battery. A decent Lithium-ion battery like the one on your Note 4 starts to lose capacity the moment it leaves the factory. After several months of usage, you can expect that a smartphone’s battery will degrade significantly in terms of its ability to hold a charge. Depending on how often you charge and discharge the battery, also called a charging cycle, battery issue may also lead to random reboot. We know though that this is not the problem in your case since you’ve already tried a replacement.

Other hardware component failure. There’s no way to know what hardware component may have failed unless a complete circuit check is conducted. Internal components are interconnected and a failure of one can result to problems with others. Since using a new battery and doing a factory reset, which should have addressed potential software issues, did not resolve the problem, you can assume that the phone itself is the problem. Have the phone checked by Samsung so it can be repaired or replaced.

Problem #2: Galaxy Note 4 stuck in Samsung logo screen

Went to sleep with a phone that was working perfectly, then woke up 6 hours later to find my screen totally blank, and the LED slowly flashing through colours. I tried to start my phone and it would get to the Opening Samsung Galaxy Logo screen and then just go blank again. Then i tried it a few more times with the exact same result.

I then pulled out the battery and held in the power button for well over a minute and then tried to start it up again. Same thing again. It would power up and start with the Galaxy opening screen then just go blank.

Then I tried a Recovery re-boot where you hold in the power, home and volume key. This would bring up the Galaxy start page, and the blue “Recovery Booting:” writing in the top left corner. This would then do one of two things; sometimes it would bring up the android “Installing system update” screen which then too would just go blank after 3-5 seconds. (The time would vary) and other times it wouldn’t even do that…

I haven’t tried to recover any of my info / pictures through Samsung Kies yet, but that’s my next move when I find a cable… Have you encountered anything similar? — Bronte

Solution: Hi Bronte. An issue like this happens if a user tries to modify the official firmware/OS, or after an incorrect rooting procedure. There’s no way an Android phone will suddenly decide to stop booting normally unless there’s an attempt to change the boot up behavior, or tampered with the official software. If you installed an app or update prior before you slept that night, consider doing a factory reset to see if it will change anything. This will ensure that you restore all settings back to default. Factory reset should bring the normal behavior of your phone to its factory state. Here’s how it’s done:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  • Now highlight ‘Yes — delete all user data’ using the Volume Down key and press the Power key to begin the reset.
  • When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  • The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

If you did try to root your phone or flash a custom ROM or software to your device prior to this issue, try to install the stock firmware again. If that won’t work, consider getting the phone replaced.

Problem #3: Galaxy Note 4 Messaging app becomes very slow after Marshmallow update

Hey! First of all thanks for providing this service!

I recently upgraded to Marshmallow on my Note 4, and over all it’s slow. Slow to unlock, slow to open any app, just over all slow. I can clear cache and what-not to resolve that issue. However, my text message app (factory installed text message app) is very slow to respond to my typing. This doesn’t seem to take place in other apps, just when creating or responding to text messages. I will begin typing my message, it will take about 2-3 seconds to catch up, and when it does catch up, it will autocorrect any words that I may have been typing AND duplicate them.

I don’t believe it to be a keyboard (also the factory installed keyboard) issue, as I would think that the issue would come up in other apps (ex. chrome or opera) however, it doesn’t.

Any sage advice for me? — Stephan

Solution: Hi Stephan. If wiping the cache partition did not fix the problem, a factory reset should. Refer to the steps above for the exact steps. Make sure that you create a backup of your personal data before your proceed.

Also, make sure that you delete old messages to ensure that your messages app inbox is not near capacity.

Problem #4: Galaxy Note 4 battery percentage drops suddenly | Galaxy Note 4 freezes and shuts down on its own

Hi there. I am not sure if you can help but for the past nearly 6 months my phone has been playing up. Every now and then the battery percentage drops quite a bit and if I use certain apps, (usually Snapchat) then the phone freezes and turns off itself and keeps restarting then tells me my battery is dead after a few seconds. Or really app specific it happened the other day when using Facebook and then another time with the camera. But it is really starting to get to me now. I even went out and bought a new battery to see of it helps and it has a tiny bit but not much. I have deleted and re installed Snapchat to see if it helps as that is the app it usually does it with but that didn’t help. Hope you can help. Thanks. — Alistair

Solution: Hi Alistair. This issue may be caused by bad software or app. Try to wipe the cache partition first and observe the phone for a few hours. An outdated or corrupted system cache (which is stored in the cache partition) can result to freezing or performance problems. Refreshing it may help in this case. Follow these steps if you haven’t done it yet:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

Should wiping the cache won’t work, wipe the phone via factory reset.

Problem #5: Galaxy Note 4 not receiving SMS

I recently switches over from my iPhone 6 to the Note 4 a month ago. A couple weeks ago is when the issue started. I would text people, then not hear from them for a couple days. When I texted asking what’s wrong, they said they sent a text to me, but I didn’t receive any texts. My one friend told me I’m the only one of his contacts that sometimes doesn’t get his messages. My mom has also tried texting me three times in row and sometimes I won’t get those messages. It’s really frustrating because I have no idea if someone texted me or not. Please help!

Also, is there a way to receive old messages that I have not received? — Taylor

Solution: Hi Taylor. Are the text messages you’re missing being sent from iPhones? If they are, they can be caused by any of these things:

Messages are being sent as iMessage. If you recycled your iPhone number, that is, simply transferred your SIM card to your Android phone, it’s possible that your friends’ text messages are being sent as iMessage. That means that other iPhone devices are still sending their messages to your number as iMessage. You must deactivate your iMessage first before using your SIM card to your Android phone so you will receive regular text messages. Refer to Apple website for specific details on how to deregister your number from iMessage.

Also, is there a way to receive old messages that I have not received? As far as we know, text messages that are not delivered successfully expire after some time to create space in a carrier’s message center. Call your carrier and check if there’s a way for them to help you.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Solutions for minor issues on the new Galaxy S7 series

Galaxy S7

It’s been more than a week since the #Samsung #GalaxyS7 series was officially released but we are not expecting to receive issues from Android community this soon. Apparently some S7 users are already having some problems with the new flagship phone albeit minor ones. Below are some of the topics we cover in this post today:

  1. Galaxy S7 Edge POP3 email setup not deleting email from server
  2. Galaxy S7 Edge keyboard lag issue when using SnapChat
  3. Black screen issue after Galaxy S7 was dropped
  4. Question on how to edit Galaxy S7 contacts
  5. Facebook contacts won’t sync to Galaxy S7 phonebook
  6. Galaxy S7 stops receiving text message from some contacts

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


 

Problem #1: Galaxy S7 Edge POP3 email setup not deleting email from server

I Recently switched over from the Galaxy S6 Edge, to the new Galaxy S7 Edge. On my S6 the below setup worked as i wanted it to, but the S7 is not doing the same.

I run a POP3 email account in Outlook while I am in the office. The POP3 is set to delete the email from the server once it is downloaded. When I am on the move, I use my S7 to check and download copies of the email from the server using POP3 and set to NEVER delete from the server. When I start Outlook again and it clears the server, the S7 doesn’t automatically clear my inbox during the next Sync. On my S6 it, in fact did do it, and i want my S7 to do the same. I want to have my S7 to automatically clear the inbox during the sync, when i have cleared the server using Outlook. I do not wish for copies of the email to be left on the phone, as cleaning the inbox manually is a bit of an irritation.

Other forums I read that people like to have copies on both platforms, but i am one of the few for it to be NOT so. Please assist? Thanks. — Willem

Solution: Hi Willem. Our email app support for all Galaxy series phones only covers initial set up and the like. We are yet to encounter a similar issue on other S7 devices so we cannot say for sure if this is isolated to your phone or not. The issue can be due to an email app or firmware bug.

Consider wiping the cache and data of the email app first to see if that will make any difference. It’s not unheard of that new app or devices may come in unrefined shape so this may be a coding issue that developers missed. Since this problem involves a specific app doing this procedure first is highly recommended. After you’ve deleted the cache and data, configure your email again. For reference, simply follow the steps below.

How to delete the cache and data on your Galaxy S7/S7 Edge

  • Go to phone Settings.
  • Tap Device tab.
  • Look for Applications and tap it.
  • Once you’re inside Applications menu, look for Applications Manager and tap it.
  • Inside Applications Manager, tap All apps.
  • Look for the email app you’re using and tap it.
  • From there, you should see  a page that list app-specific information and options. Tap Storage.
  • Tap Clear Cache and Clear Data buttons.

Keep in mind that you can actually skip the Clear Cache button and simply do Clear Data to right away delete all information about the app including the cache. Tapping the Clear Data button is the virtual equivalent of uninstalling an app and doing so means you are clearing your emails, login credentials, settings, profiles, etc.

How to wipe the cache partition of Galaxy S7/S7 Edge

If deleting the email app’s cache and data won’t help, the next thing to do is to wipe the cache partition. This type of cache, also known as system cache, is one of the caches used by the device’s operating system to load apps properly and efficiently. It works differently than an app cache but it can also mess the basic functions of some apps if it’s corrupted or outdated. To clear it, just follow the steps below.

  • Turn off the phone.
  • Once the phone has completely shut down, press and hold Volume, Home, and Power buttons at the same time.
  • Wait until the Samsung logo appears before releasing the Power button.
  • Once the Android logo shows up, release the two other buttons.
  • Wait for the Recovery menu to appear (may take up to a minute).
  • Go to wipe cache partition option using the Volume buttons, then press Power button to confirm.
  • Wait for the device to wipe the cache partition
  • Once the cache has been deleted, Reboot system now option will then be highlighted.
  • Press Power button again to confirm the reboot.

If both of these procedures won’t make any difference, we recommend that you contact Samsung and/or Google so they can take a look at the problem. The email app (assuming you’re using the stock one) is developed by Samsung while Android comes from Google. Letting them know about the problem may prompt them to release a software patch in the near future.

Problem #2: Galaxy S7 Edge keyboard lag issue when using SnapChat

Hi Thedroidguy. I was looking for keyboard lag problems I am having while searching for usernames in SnapChat. I then came across this site and saw that I was able to send an email. Which is great since I have not found anything online yet due to the problem I am having.

I first had a Note 4, and for some reason Swiftkey is lagging while I type in the username section. I would type 4 letters and it would take around a minute to complete this. I have now switched to the newest Galaxy S7 Edge. At first, with the normal Samsung keyboard there was no issue in SnapChat. I then reinstalled SwiftKey as it is the standard one I use. Lagging started up again, same as on the Note 4.

I then again uninstalled Swiftkey to try the Samsung keyboard again but the problem is still there. I have no clue what the problem is since I just got the phone yesterday. It has to be a Snapchat problem as the keyboard perfectly everywhere else and it even used to work last year on my Note 4 and then all of a sudden it stared lagging. I would really appreciate it if you were able to look into this as I am stuck on this now. Thanks a lot in advance for your answers. Best regards. — Roderick

Solution: Hi Roderick. With the recent release of both Android Marshmallow and the Galaxy S7 series, it is understandable that products from reputable developers may show some glitches. Because the apps don’t work as intended, we recommend that you follow our instructions for Willem above. Wiping the cache partition and caches of the apps involved may or may not fix the problem.

You can also try to restore the phone settings back to default by doing a factory reset. Simply follow these steps below:

  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

Important: Performing a factory reset will erase everything on the phone’s internal storage device. Make sure that you create a copy of your personal data like photos, videos, contacts, etc., before you do it.

Problem #3: Black screen issue after Galaxy S7 was dropped

I just received my Galaxy S7 1 week ago. My luck, I dropped it flat on its back on the concrete which shattered the glass back non-removable cover. There was no other damage, not even a nick on sides. The phone didn’t turn off and still worked fine after that for a whole day.

Then all of a sudden the screen went black. Everything else worked. I read online to press Home, Power, and Volume Down all together for 10 seconds. Viola…a blue screen came on asking if I wanted to install a different OS (I’m assuming that meant operating system). I clicked no and restart. The phone powered up and has been working fine since (half a day).

Do you think the drop had something to do with the screen going black? Or is it just coincidence.  If it’s nothing to do with the drop. I don’t believe AT&T will replace a defective phone because they will say I dropped it.

Please help. Do you also know if I can get the back cover replaced? It looks horrible or I guess just get a cover.

Thank you. — Bernice

Solution: Hi Bernice. There’s no way for us to tell you with certainty if the black screen incident was due to a hardware fault after the drop or not. Like water- or liquid-damage, dropping any electronic device may or may not lead to hardware trouble. If the symptom (black screen) will happen regularly in the near future though, you can assume that there must be a hardware problem. The display assembly is sensitive and may fail after a bad fall. If you will experience the black screen issue again, make sure to have the phone checked for possible repair.

Unfortunately, your wireless carrier will definitely not honor the warranty anymore at this time so you will end up investing more bucks to repair and part replacement.

Problem #4: Question on how to edit Galaxy S7 contacts

Hi, I live in Canada and my carrier is Fido.

In contacts, in a particular contact with “Edit” enabled…when you scroll down to the bottom there is a history of the texting you’ve done with that particular contact. I’m not sure but email might also be there. Why the heck did they do this and how do I get rid of it?

Also, when I want to share for example a page from the internet or a news item for example and I click “share”…the most recent contacts that I’ve communicated with are there with their pictures and the ability to share with them. 

Well, I don’t want those contacts there…Imagine if someone was seeing someone else…texting them privately so to speak and then one morning you and your spouse are looking at your phone and they want to send something to someone and suddenly this other person’s contact face and info comes up…Not good. Please help because I can’t find anywhere to get help for this.

Thanks. — Carol

Solution: Hi Carol. Your concern is valid but there’s nothing that we can do about it as that’s how the Contacts app was designed by Samsung. Please reach out to them so they can improve or modify their product. Please visit Samsung Canada’s website for more assistance regarding the matter.

Problem #5: Facebook contacts won’t sync to Galaxy S7 phonebook

Facebook contacts not syncing to phonebook. As noted on the Samsung Galaxy S6 & S6 Edge Facebook contacts also won’t sync on the latest version of Facebook to your phonebook.

I have read that backdating to version 27 of the Facebook app and setting it up to do so on this version works, then all you have to do is update to the latest version of Facebook – however on the S7 devices Facebook cannot be uninstalled – only disabled and will not let me back date via an APK. (Upon installing an APK I get ‘App Not Installed’ despite disabling Facebook and uninstalling all updates via the app manager). Is there a way around this? Can I backdate now that Facebook is simply un-removable? Thanks for taking the time to read this, as the device is so new I think I may be one of the first to come across the issue!

All the best. — Kieran

Solution: Hi Kieran. Facebook has removed the sync ability from their product year so this is not something that you can fix on your end. Please visit this Facebook community page for more information.

If you really need to sync your Facebook contacts to your phonebook, we suggest that you use a third party app called Sync.ME from the Play Store.

Problem #6: Galaxy S7 stops receiving text message from some contacts

I got my Galaxy S7 one week ago, set it up, and everything was working fine. I had previously been using an LG Optimus Elite on a different carrier and different SIM card.

Yesterday (6 days after getting the phone), my texting suddenly stopped working correctly, and I was unable to receive texts from certain people. All of the texts I send go through fine, but out of the 20 people I asked to send me a message, only 4 or 5 of them were able to get their message through. The people I asked owned Androids, iPhones, or Windows phones, but no matter what I did, I was not able to receive texts from these people.

I noticed this first when I was texting in my group chat, and one person responded to a question that someone else asked, but I didn’t see. Of the four other people in that chat, I was only able to see one person’s texts.– Joe

Solution: Hi Joe. A texting issue like this tends to be caused by carriers involved rather than by a user’s device. Your first task is to let your own carrier know of the problem so they can check if the issue is on their end. You also have to ask your friends to check their own carrier for the same reason.

On your level, you also want to makes sure that the texting app you’re using (assuming that you are not using the stock Messages app) is not the cause of the issue. Try to boot your Galaxy S7 to safe mode and use the stock messaging app while sending and receiving text message. Keep the phone in safe mode during the observation period to know the difference. While safe mode is enabled, all third party apps are prevented from running so if any of them is the reason for the trouble, you should know it. Follow the steps below.

How to boot a Galaxy S7 in safe mode

  • Turn your Galaxy S7 off.
  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

If nothing changes, you can also do the rest of the software troubleshooting we mention in this post (wiping app cache and data, deleting cache partition, and factory reset).

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 Edge not receiving SMS when Wi-Fi is on, other S6 texting issues

s6 text messaging

Our post today answers some questions sent by some of our readers regarding their #GalaxyS6 texting problems. More similar posts are coming in the next few weeks so if you don’t find your own question here, keep watching for more posts.

In the meantime, these are the specific topics mentioned here today:

  1. Some Galaxy S6 keyboard characters not working
  2. Galaxy S6 limited text message replies via Bluetooth
  3. Galaxy S6 freezing when texting
  4. Galaxy S6 Edge not receiving SMS when Wi-Fi is on
  5. Galaxy S6 stock messenger very slow
  6. Galaxy S6 not sending text messages to one contact

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: Some Galaxy S6 keyboard characters not working

I just got my phone a few days ago and have been experiencing this problem ever since. Sometimes (not always, but quite often) parts of my keyboard are unresponsive. Doesn’t matter if I’m texting, using WhatsApp or Facebook,it can happen anytime  (it’s just haopening right now!)

The keys on the very right side  ( “p”,  the enter key,  the “back” key) are not responding. Sometimes I have to tap them 10 times or more until they finally respond! The same thing happens when I use a keyboard in  a different language (German). In that case, it’s the letter ü, that doesn’t respond, instead of the letter P.

As well as the other keys, like the enter key, etc.

My husband got the same phone at the same time, but he doesn’t experience this problem.

It’s driving me crazy! I hope you can help. Thank you!! — Belinda

Solution: Hi Belinda. Your phone’s touchscreen may not be working properly in some areas. Try to check touchscreen responsiveness via service menu. Simply dial *#0*#, tap on Touch, and check the area where the non-working characters are usually shown. If everything checks out in the test, the problem may be caused by a corrupt app cache or data. Make sure you delete the keyboard app’s cache and data. Here’s how:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for the keyboard app and tap it.
  • From there, you will see the Clear Cache and Clear Data buttons.

Problem #2: Galaxy S6 limited text message replies via Bluetooth

I used to have a Windows Phone and was able to reply back with my voice through my Bluetooth for text messages. It would read back my text and ask if I’d like to add more, re-try or send. I now have the Samsung Galaxy S6 and I’m no longer able to do this feature that I know of. I’m able to have the text messages sent to me, read out loud, but to reply, there are only default messages I can use. I’ve been to the Verizon store 3 times, and even went to my Ford Dealer and no one knows how to fix or if there’s a fix. HELP! — Lisa

Solution: Hi Lisa. A Windows Phone differs in a lot of aspects from an Android phone. Functionality-wise, an Android phone is also way different. As far as we know, reply options for text messages via Bluetooth is limited in some Android phones like the Samsung Galaxy S6. if you can’t find what you’re looking for, we recommend that you try using third party apps from the Play Store instead. These are two good apps you can start with:

Problem #3: Galaxy S6 freezing when texting

Hello, my boyfriend and I both have the same phones (bought at the same time), and are both experiencing the same issues. Text messages freeze up all the time especially when we are texting each other. We’ve tried limiting the amount of messages that are saved, and nothing seems to help.

There are times we’ll call each other, and neither one can hear the other talking, but if we call someone with a different phone there are no issues.

Honestly these phones suck as phones – especially in an emergency. We’re both about ready to go back to our old Galaxy S3’s. They at least worked as phones. — Katrina

Solution: Hi Katrina. If you both share the same wireless carrier, we recommend that you let them know first so they can give you direct assistance. A system update or a network issue may be behind the trouble.

Just in case the problem is with the phones themselves, we recommend that you do the following:
Delete the cache and data of your messaging app

If you are using the native messaging app, make sure that you delete its cache and data first (steps are provided above). This procedure will wipe out your text messages so make sure to save a copy of important ones before you proceed.

Wipe the cache partition

In case the phone’s cache is to blame, this procedure will easily fix the problem. Sometimes, an outdated or corrupted phone cache can result to problems like apps not working as expected. If you haven’t done this before, just follow these steps:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Start over by doing a factory reset

Most software problems can be fixed by doing a factory reset. Make sure to create a copy of your personal files before doing this step to prevent data loss. Here are the steps:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

 

Problem #4: Galaxy S6 Edge not receiving SMS when Wi-Fi is on

I have Samsung Galaxy S6 Edge on AT&T. I have a problem sending or receiving texts. I noticed it tonight while on Wi-Fi. I turned off the Wi-Fi and it still didn’t go through and the receiving phone didn’t receive it either. I sent a screen shot of the circle to the receiving phone as a mms and it went through after turning off the Wi-Fi. I have noticed this issue before on other Wi-Fi connections at other people’s houses. It doesn’t happen all the time either and sometimes turning of Wi-Fi doesn’t help. But restarting the phone will help. Is there something I can do to fix this problem? — Rachael

Solution: Hi Rachael. Please delete the cache and data of your messaging app and start again. If that won’t do anything, try a factory reset to eliminate possible operating system bug.

If nothing changes, make sure to let your wireless carrier know about this as they may be able to help you.

Problem #5: Galaxy S6 stock messenger very slow

My Galaxy S6 stock messenger is horribly slow. Group messages (with iPhone or Android users) are torture. I can’t keep up, all messages come in as downloading items and individually, my keyboard lags 30+ seconds per character, I can’t hope to send or receive all messages until long after the conversation is over. It is like this in all group texts, and very slow in normal one on one messages too.

I have done several factory reboots, as well as other reboots and restarts. I’ve tried everything under the sun. Please tell me you have a solution to this?

My group message limit is set to the highest available, 2M. I have group message turned on. — Zachary

Solution: Hi Zachary. Please do all the solutions mentioned in this post to try to resolve the issue. Keep in mind that they are meant to fix software issues on the phone only. If nothing works, try booting the phone in safe mode before engaging in group messages to see if a third party app is to blame. Here’s how:

  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

We highly recommend that you contact your service provider if all these fixes won’t help. There’s a chance that the issue may be network related and means that doing software troubleshooting on the phone can’t fix it.

Problem #6: Galaxy S6 not sending text messages to one contact

I have a Samsung Galaxy S6 and recently it has developed a habit of not sending a text message. It hasn’t happened with an MMS before, only normal text messages. It used to only happen once every few days but lately it has happened at least once a day, sometimes two or three. And it’s also not at any particular time of the day. My phone will say it has sent but the person I sent the message to doesn’t receive it. It has only happened with one phone number that I know of. I was just interested to know if you guys had heard of this happening and new of any possible fix because I am very confused as to what it could be.

Cheers 🙂 — Bree

Solution: Hi Bree. Since this problem appears to affect one contact only, you have to work with your friend to make sure that there’s no problem on his end as well. You can still ask your wireless carrier on specific things to do about the matter but we are positive that they’re going to ask the same thing. This problem is not a phone-related problem. It’s either a problem in your network, or your friend’s.

Incoming and outgoing text messages are handled by message centers and if one these centers fail to work properly, a problem like yours can happen.

 

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.