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Galaxy Note 5 hotspot stopped working, can’t send and receive MMS, other issues

Hello Note 5 users! Welcome to our newest #GalaxyNote5. This article addresses 10 more issues so don’t forget to browse through the entire length to see if you can find anything helpful.

Below are the specific topics we cover in this material:

  1. Galaxy Note 5 keeps freezing | Whatsapp crashes when downloading video | Google Play Store won’t download apps or themes unless phone is rebooted
  2. Galaxy Note 5 apps keep crashing
  3. Galaxy Note 5 screen became less responsive, wallpapers are gone, notification font size became small after an update
  4. Verizon Galaxy Note 5 can’t send and receive MMS
  5. Galaxy Note 5 hotspot stopped working
  6. Galaxy Note 5 update changed messaging app, now showing “view more” button at the end of a long message
  7. Galaxy Note 5 won’t connect to mobile data after an update
  8. Galaxy Note 5 reboots randomly, drains battery fast
  9. Galaxy Note 5 makes high pitched sound when headset is inserted
  10. Galaxy Note 5 keeps unable to detect SIM card needs to restart”

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 5 keeps freezing | Whatsapp crashes when downloading video | Google Play Store won’t download apps or themes unless phone is rebooted

Hi…since my latest update on my Galaxy Note 5..my phone keep on hanging..i especially have problem with my Whatsapp app as when i download a video i cannot play it ….the moment i go to do that…my whatsapp stops…for forwarding messages also it is very slow.

Also i for downloading themes i have to first switch off my phone and then start it again and then only i can download any themes or apps from the Google Play Store. —  Tasneem

Solution: Hi Tasneem. For your Whatsapp issue, try to clear its cache and data first to see if that will help. Here’s how to do that:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

If nothing changes after doing the steps above, this can mean that there’s an on-going software issue causing both Whatsapp and Google Play Store app to behave erratically. To fix the problem, you must do a master reset. Here’s how:

  1. Create a backup of your important files such as photos, videos, etc.
  2. Turn off your Samsung Galaxy Note 5 completely.
  3. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  4. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  5. Once the Android logo shows, release both the Volume Up and Home buttons.
  6. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  7. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  8. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  9. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem #2: Galaxy Note 5 apps keep crashing

Hi. Most of my apps stop working when I try to get on them. Some, like my social media apps, only do it when I’m trying to send a message to someone, my actual message app does that too. But like my Google Play Store won’t even open neither will my google or chrome app. Also, when I open my email app it will show if I have a new email, but when I go to open it, it fails saying, “Gmail has stopped working,” then will give me the option to restart the app, and when I try to, it fails again. but the second time only give me the option to close the app.

My apps that always fail like Google, Chrome, or Play Store used to work and I’d only get the, “app has stopped working,” message occasionally. My phone is fairly new, I’ve had it for about 3 months and it’s been a problem since the beginning. I’ve used Samsung before so i thought it would just be a hiccup or if it continues to be a problem I Google for solutions.

I’ve tried going to apps and clearing their cache. I’ve tried uninstalling and reinstalling them, and I’ve tried unabling and reabling them (that worked 2 times though). If you can’t help I’ll probably have to go to the store.

By now, I’m tired of apps closing on me when I’m doing something, mainly when that something is important. So, if theres anything you can tell me that would solve my problem I would really appreciate it. — Mahima

Solution: Hi Mahima. If wiping the cache and data of each problematic app, that’s probably because the cause is not within them. The first external factor that you should consider is another problematic app that may be creating a conflict with the operating system. To check if that’s the case, boot the phone to safe mode and observe it for at least 24 hours. Here’s how to do that:

  1. Turn off the phone completely.
  2. Press and hold the Power key.
  3. Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  4. The phone will restart but keep the Vol Down button pressed.
  5. Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  6. You may now release the Volume Down button.
  7. Observe the phone for 24 hours.

If the phone and apps behave normally when in safe mode, you can bet one of the third party apps is problematic. To remove the problem, you should uninstall third party apps until everything is back to normal. This means you have to check how everything works after you remove an app from the system.

If nothing changes though and the issue continues even when the device is on safe mode, do a factory reset to remove possible software problems.

Problem #3: Galaxy Note 5 screen became less responsive, wallpapers are gone, notification font size became small after an update

After installing the latest update, I’ve had several issues.

 

  • I have to tap very hard and many times for my phone to respond. Sometimes it reverts back to the previous screen because it’s not responding to the tap.
  • Several of my purchased wallpaper features are gone.
  • Also, the font on my notifications screen is so tiny I need my glasses to read. I am not happy with the latest update. — Debbie

 

Solution: Hi Debbie. Android is constantly evolving so changes are inevitable when new updates are installed. Some users may embrace the new changes while others may not. Unfortunately, many carrier-provided smartphones don’t come with an option to decline system updates anymore, making installation of new updates almost mandatory. While this may be good from security perspective, this can also mean users being forced to live with the new changes even if they are unpleasant or problematic.

To fix post-update issues, there are three general steps that you must take:

  1. wiping of the cache partition
  2. Installation of app and system update and making sure that all apps are compatible, and
  3. factory reset

We provide the steps on how to wipe the cache partition and factory reset above so feel free to do them if you haven’t tried them yet.

We don’t know what specific wallpaper features you’re missing but if you can’t find them at this time under Settings app, the current Android version may have changed or removed them for good.

For your font size issue, everything display and font size-related issues can be fixed by changing some options under Settings>Display>Font. Try to play around with the font size you’re comfortable with by dragging the font size slider to the right or left.

Problem #4: Verizon Galaxy Note 5 can’t send and receive MMS

I have a Samsung Note 5 through Verizon. It just did some stupid upgrade, Nougat, maybe? Anyhow, I can no longer send or receive picture messages; it wiped out my dictionary, changed the font size and probably a bunch of other things I won’t like when I figure it out. Other than a factory reset, is there any way to get rid of it? I don’t want to lose game progress or Book catalogue.        — Annette

Solution: Hi Annette. If you downloaded the update by air as provided by your network, then you want to do the troubleshooting steps we suggest for Debbie above.

As far as getting rid of the new update is concerned, there’s nothing much that you can do. If you really want to go back to the previous Android version, you must manually install the update via Odin. Also known as flashing, manual installation can potentially brick your device if not done correctly so you want to do some research on how to do it before actually doing it. You can use Google to search for specific guides on how to do it on your phone.

If you don’t want to flash the previous version of Android and would like to stick to the current one, make sure to contact Verizon regarding your MMS issue. There may be firmware bug causing the problem and only their technical support team may be able to figure out a solution.

Problem #5: Galaxy Note 5 hotspot stopped working

Hotspot and tethering on Samsung Galaxy Note 5 not working. I tried connecting several devices. it picks up the signal, asks for password. I put it but it just shows obtaining IP address for a while then says no Internet connection. So I went to my carrier which is Three and they tried and concluded it was my phone. They advice me to do a factory reset which I did but the problem is still there. — Diana

Solution: Hi Diana. First of all, let’s be clear about one thing — Hotspot and tethering is often a value-added service on most networks. This means that the subscriber will have to pay extra to have it enabled. If you are 100% positive that your account with Three is permitted to have this service, then it’s possible that it’s a phone issue. However, if you are not sure whether or not hotspot service is allowed, talk to your carrier again and see if adding it to your current subscription will fix the problem.

If you were able to use your Note 5 as a hotspot before, try to insert your SIM card to another compatible phone and see if you can enable hotspot in that device. If it continues to fail, that’s an indication that you have an account issue.

On the other hand, if hotspot will work on the second device but not in your Note 5, you can bet there’s a problem with your phone. Since you’ve already tried a factory reset before contacting us, that means that there’s a hardware malfunction causing it. Like other networking functions of your phone, hotspot relies on a particular chip dedicated for it. If that chip is damaged for some reason, it can lead to what you are experiencing now.

If your phone is still under a Samsung warranty, send it in so the hardware can be checked, or the unit replaced.

Problem #6: Galaxy Note 5 update changed messaging app, now showing “view more” button at the end of a long message

Since the newest update, longer text messages are shortened and a “view more” button is added at the bottom of the message. I absolutely hate this feature and want it back to displaying the full message. I have searched and searched, but can’t find a solution anywhere. It’s not technically a problem with the phone or OS, but it’s a huge problem to me, as I get madder and madder each time I see it. Can you please help me? — Brandon

Solution: Hi Brandon. Like what we say to Debbie above, Android regularly receives updates that can sometimes result to problems or undesirable changes. Sadly, there’s virtually nothing an end user can do when it comes to design or coding changes like the one you’re having right now. There’s just no “revert” button that you can press to bring back the old behavior of an app or operating system. If you’re having an issue with a pre-installed messaging app from your carrier, you can raise your concern to them. We doubt there will be an immediate solution for it but at least you’ll be barking at the right tree.

As a possible workaround, you can also try using other messaging apps from the Play Store so you can see if they can provide you with what you want.

Problem #7: Galaxy Note 5 won’t connect to mobile data after an update

Hi. I have a Galaxy Note 5. A few days ago I pushed the restriction background data so that my mobile will use wifi alone. Yesterday I had a system update on my mobile and since then I don’t have mobile data, I can only use the wifi. I have tried searching for some different settings but couldn’t find anything that should be changed. Do you know what might make it work? Thanks. — Esther

Solution: Hi Esther. If disabling the Restrict Background Data option did not solve your problem, you should talk to your carrier for direct assistance. This is especially important if you are on a limited data plan.

If you want to do some device troubleshooting, you can do our suggested troubleshooting steps for Debbie above.

Problem #8: Galaxy Note 5 reboots randomly, drains battery fast

My Note 5 prompted me to update it like always. However I am not sure if the charger disconnected during that time or what may have happened but it turns on and off randomly. won’t stay charged unless it is plugged in and the battery drains rapidly.  I cannot keep it turned on long enough to accomplish as much as a text message. I’ve tried a few of the troubleshooting techniques from your site but they are not working. The screen says “Upgrading Android” (in the notification bar) but it doesn’t do anything. Please tell me if there’s anything I can do! Thank you. — Janaeclemmons13

Solution: Hi Janaeclemmons13. if your phone is currently installing an update, the best thing that you can do is wait until it’s done. Don’t interrupt it by unplugging it from the charger, or by turning it off intentionally.

If the device has been rebooting on its own though, the only troubleshooting step that you can do is to check if you can make it stable again by booting it to alternate modes. Only then can do you follow up troubleshooting.

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Remember, if your Note 5 continues to boot randomly on its own and won’t even allow you to boot to other modes, there must be a hardware issue at hand. You should send it in for repair or replacement.

Problem #9: Galaxy Note 5 makes high pitched sound when headset is inserted

My Samsung Galaxy Note 5 plays very high pitched ringing and static in addition to whatever media I am listening to whenever I insert my headphones into it. it only occurs however when the phone screen is on and there is media playing. I have tried switching headphones repeatedly and I have turned off and on my phone but nothing seems to have worked. — Alaina

Solution: Hi Alaina. We don’t think this is a software issue but we still recommend that you start your troubleshooting with factory reset. If nothing changes after performing a full reset, you can assume that the headset port may be malfunctioning. In this case, you want to have the hardware checked so you can be advised if the phone can be repaired, or if a replacement is necessary.

Problem #10: Galaxy Note 5 keeps unable to detect SIM card needs to restart”

I am having a problem to have a new SIM card put in about once a month. It started prior to the last update. I took my phone in 4/23/17 to have another SIM card placed. The ATT agent said that my phone was probably failing. I do have insurance for a phone replacement but why is the phone failing? The message “unable to detect SIM card needs to restart” will just randomly pop up. Sometimes it happens continually. As soon as I restart it, the same message pops up again. It might do this 4 or 5 times in a row. Then after a period of not doing it, it will happen again. Under android version all it says is 7.0. — Sue

Solution: Hi Sue. We don’t have much information about your phone to give you an accurate idea why this error keeps showing up but if it has been accidentally dropped  or got wet before, there’s a chance that it may be due to hardware damage.

Like Alaina above, we say you try factory reset first to address possible software-level glitch that may have developed after some time. If that won’t work, proceed with phone replacement.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note 5 stops music streaming when switching to another app, other issues

Welcome back to another #GalaxyNote5 article! This material gives you 6 more issues and their respective solutions. For those looking forward to seeing their issues published, please continue watching out for more similar posts in the next few days.

note-5

 

In the meantime, here are the specific topics we discuss in this material today:

  1. Galaxy Note 5 not detecting SIM card
  2. Galaxy Note 5 calendar missing some events
  3. Galaxy Note 5 stops charging
  4. Galaxy Note 5 stops music streaming when switching to another app
  5. Galaxy Note 5 wifi is greyed out and won’t connect
  6. Galaxy Note 5 has water damage and won’t boot normally

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 5 not detecting SIM card

I believe I have got a virus that has knocked out the SIM. The SIM works and have been back to the operator who check in in another phone. And they checked my phone does recognize and ‘can use’ the SIM. It started after being taken to a dodgy link that I tried shut down but my phone froze. the message said the SIM was not responding and the phone needed to be restarted. It sounded suspect but nothing would work on the phone so shutting down was the only options. I have done a factory reset and still the phone doesn’t work. Samsung is being incredibly rude to me here in the UK telling me that they won’t even look at it because the phone was bought abroad (the Note 5 was never released in the UK although it looked like it was going to be when I bought it).

I am convinced that this is a virus as there seems no reason why the phone works otherwise, recognizes if there is a SIM or not and can seem to ‘connect’ to the SIM as well as looking like it can work if I change the SIM (although I didn’t accept the operators offer of a new SIM since the old one was working I was assured). Really stumped and need to resolve this somehow urgently as rely on phone for work. — Ken

Solution: Hi Ken. Whether you like it or not, the next best thing that you must try is to use another SIM card. If everything works fine on the phone except that it’s not detecting the SIM card, then using a different SIM card may solve the issue. We are not aware of any malware that can result to the issue you’re having right now (although we are denying it) so there’s no clear cut means to fix it. That factory reset did not change anything is an indicator that software is not to blame. The cause of the problem is now either a bad SIM card or a malfunctioning SIM card slot.

To check if it’s a SIM card issue, you can insert the SIM card to another device and observe how it goes. If the same issue occurs, contact your carrier and go ahead with SIM replacement.

Problem #2: Galaxy Note 5 calendar missing some events

I use my Note 5 Calendar for business. When I went to fill out an expense form yesterday, all my events for July and August have disappeared. I need these events restored for my records. Why has this happened? Almost all of my events for May and June have also disappeared, but there are a very few that remain. I cannot understand this. It appears that all events prior to April 2016 still are there. Is there anyway to restore the events for May, June, July, and August and prevent this from happening in the future? Is there a limit on the number of months that Calendar will continue to store events? Thanks. — Donna

Solution: Hi Donna. First of all, by Note 5 calendar we assume you are referring to the stock app from Samsung called S Planner. If this is the app you’re having a problem with, we’re afraid there’s very little that you can do in terms of restoring lost events. Keep in mind that apps like S Planner and Google Calendar only saves events in two places — in the phone itself, and in the cloud. If the current S Planner app no longer shows the events for specific months, there are only two things that can possibly happen. One is the possibility that such events may had been deleted without you knowing it. The other reason is the possibility that they may had been saved to another calendar, which you may have turned off from the S Planner app. To check, you can do the following:

  • Open the S Planner app.
  • Tap MORE at the upper right hand side.
  • Tap Manage calendars.
  • Check if there’s something that’s missing (like another account or calendar)

Don’t forget that S Planner app works by collecting all the calendars associated to accounts logged in on the device. Make sure that you log in to all your accounts (email addresses or social media accounts) on the device. If you want to add an account, simply tap on the Add account option.

Problem #3: Galaxy Note 5 stops charging

Hi. My Galaxy Note 5 is currently not charging. I have attempted to clean the charging hole via condensed air. I factory reset the phone in attempt to fix it. I also have tried multiple micro usb cables and plugs. The phone is currently only displaying the 0% battery life sign. I did attempt to wipe the cache partition however the phone still displays the 0% battery instead of the Samsung symbol. The phone was charging just fine previously, then when it drained and I went to go recharge it, it quickly lost 10% of battery life and then turned off. I believe the battery is currently damaged, but since the Note 5 does not have a removable back I can’t simply replace it. I am hoping for a way to charge the phone without having to get it replaced etc. — Elijah

Solution: Hi Elijah. Android troubleshooting is simple — if all software troubleshooting have been exhausted, then hardware must be to blame. For average Android users, factory reset is the ultimate potential solution that you can try. Since nothing positive came out of it, you can assume that there may be an issue on the hardware department. Checking on the battery is the next logical move. And you’re right, the battery in unremovable that’s why you must send the device to Samsung or your carrier so a full hardware check can be performed.

If you really want to try to charge the phone via other means (if you’re hoping that both battery and charging port are okay), you can use a wireless charger. Visit Samsung website to order a wireless charger, or simply go to one of their stores to buy one.

Problem #4: Galaxy Note 5 stops music streaming when switching to another app

I have always streamed audio on my Note 5 using Chrome Browser, Tune-In app and others and was always able to go to my email, Twitter or other screen as well as close and lock the phone and the streaming continued. Now, anytime I do anything but stay on the screen that is doing the streaming, the streaming stop. I bought this Note 5 about 6 month ago but the problem only started in the last week or so. Please help, this is driving me crazy since I stream audio all day long. — Riccurp

Solution: Hi Riccurp. If you installed an app or an update prior to noticing this problem, wiping the cache partition may help. Sometimes, updates can corrupt the system cache so refreshing the cache partition may solve the issue. You can follow the steps below:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

If wiping the cache partition won’t change anything, the next logical step that you can do is wipe the cache and data of the apps involved. Here’s how:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, click on an application.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.

Finally, if nothing seems to work, don’t hesitate to factory reset your device. This will not eliminate the possible software glitch causing the issue but can also prevent more bugs from developing. Below are the steps that you can do to factory reset your Note 5:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

After doing a factory reset, make sure that you update all your apps to minimize bugs from resurfacing.

Problem #5: Galaxy Note 5 wifi is greyed out and won’t connect

Samsung Galaxy Note 5. I cannot connect to Wi-Fi anymore. I go to Settings-Connections and WiFi is off, slider gray. I slide it over and it stays gray. I click on the words WiFi and the slider blinks green then switches pages and says “turning on…” It never turns on but stays gray for over 30 seconds. There is a box “Smart network switch that is not checked. Occasionally it flashes a list of networks, and I do not see my home network on the list. Then the list disappears and the slider is gray again. Occasionally, when I keep tapping it and exploring the WiFi selection, the slider tab flashes green then back to gray. I have tried this in safe mode as well. I know my home router works because my laptop is accessing the internet with it. It was fine 2 weeks ago and I only noticed it because my granddaughter wanted to download some game and I couldn’t access the WiFi. HELP. — William

Solution: Hi William. The first thing that you want to do is to check how wifi works on your phone when trying to connect to another wifi network. You can do that by probably visiting Starbucks or restaurants with open wifi. If the same thing happens, then you should focus your troubleshooting on your phone. The first thing that you want to do is wipe the cache partition. Refer to the steps above. If nothing changes afterwards, you can then proceed to factory reset. Before you install your apps, make sure that you check how wifi works again. Should wifi remains unresponsive, the most likely cause is bad hardware. We’ve seen an issue like this after a phone was dropped so you may be looking at a possible phone replacement if factory reset won’t fix it.

Problem #6: Galaxy Note 5 has water damage and won’t boot normally

Hi guys. My friend’s Samsung Note 5 has had water damage that she didn’t notice till it was too late. The problem is that the phone will now only boot up to the welcome page with English (United Kingdom). The phone will allow a hard restart but won’t go past the above screen. All that seems to work are the volume button and when the home key is held for 3 seconds talkback can be enabled and disabled. I can also get into the bootlog but nothing can be activated in it. The power off or restart button will appear but the touch part of the screen seems to be damaged and won’t respond. That’s about it really, any help would be grateful received. — Eugene

Solution: Hi Eugene. If this phone has been water damaged, the first thing that you should do immediately is never to turn it back on. You must bring the phone to repair shop so they can open, clean, and dry up the internal components. There’s no magic software trick that you can do to fix whatever issues that surface when an electronic device has been exposed to water. The really important  thing to do is to ensure that the battery is removed from the device (because a wet battery can potentially lead to other components becoming shorted). Forcing the phone to turn back on while moisture is present inside may have already resulted to hardware damage. The rule is to make sure that everything is dry before attempting to turn back on the unit. Once the phone has been dried up, you can then observe the device to check if there are any abnormal behaviors. That’s the time when a technician can begin weighing if replacing some parts is economical or not. Most of the time, water damage can be extensive or can affect multiple components at once so repair or replacement of parts may not be very practical. Hopefully this is not the case on your friend’s phone. Otherwise, you may be looking at an expensive paperweight.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S7 Edge charging session takes longer than expected, other issues

Galaxy S7 water damage

With tens of millions of Galaxy S7s and S7 Edges sold worldwide only weeks after Samsung’s new flagship phones were released, we are expecting more and more issues to reach us in the coming weeks. In the meantime, below are some of the early problems some users have encountered on their #GalaxyS7 series phones. We hope that the advice we provide here help others who are yet to contact us.

  1. Galaxy S7 and other Android devices load websites slower using a mobile browser
  2. Galaxy S7 keeps restarting on its own and changing settings and notifications back to default
  3. Galaxy S7 Edge charging session takes longer than expected
  4. Galaxy S7 not detecting SIM card error during calls
  5. Galaxy S7 Wi-Fi not working properly
  6. Galaxy S7 stuck in Safe Mode after dropping it in water

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


 

Problem #1: Galaxy S7 and other Android devices load websites slower using a mobile browser

OK here’s a tough one. I’m a cable guy and also have a degree in computer science.  I was at a customer’s house and i fixed all the cable issues for their modem.  I can run a speed test directly connected with a laptop and get almost 400MB download. Wirelessly with the Speedtest app i can get about 280 or so; they’re paying for 300.  I can browse the web with a browser with lightning speeds with a windows computer, Apple phone and i even brought a computer from home that has a Linux partition on it and they all work fine.

Also, with the Android devices I’ve used it takes almost 4 minutes to load any web page. I’ve tried multiple devices (2 different Galaxy S5 phones, Galaxy Tab S2, Nexus, Galaxy S3, Galaxy S7 and my Note 5). All of these devices are having the same issue. The devices run anywhere between KitKat, Lollipop or Marshmallow. All apps work fine on the devices for speed except the browsers. The browsers I’ve tried are Chrome, Firefox, Flashfox, and the native Google browser.

I’ve tried swapping the gateway to 3 different brands and this issue continues to persist.  I’ve looked closely at the DNS settings and double checked they are correct. I’ve tried typing in the domains direct IP address and the same issue happens. Tried different browsers on several of the devices. I disabled IPv6 on 2 of the routers to check to see if there is a conflict there.

Any ideas would be great to help this family out? I’m completely out of ideas. — Duff

Solution: Hi Duff. This is interesting. No normal mobile browser should take 4 minutes to load a webpage. Even a download speed of less than 10Mbps should not take that long.

Slower page-load time in a mobile browser can be due to a number of reasons including a fault on the server-side. Not all websites are optimized to be viewed in mobiles and a lot of extra information that are not necessarily useful for mobile use may be sent in the process, resulting to longer load time. In order to save effort and money, site developers may not want to build a separate mobile website, which is not really a problem for sites with deep pockets like Google.com or Facebook.com.

If the Android devices you’ve tried still load known fast mobile sites like Google or Facebook longer than a minute, then something must be wrong with these handsets.

Try to see if there’s any common third party app on all of them as that may be causing the slow load time. Or you can try to boot one of the handsets to safe mode to see the difference. Better still,  consider doing a factory reset on one of them and try the mobile browser again without installing any app. This should give you an idea if there’s a third party app that’s causing the slowdown, or if a firmware glitch is to blame.

Problem #2: Galaxy S7 keeps restarting on its own and changing settings and notifications back to default

Gave up an HTC that was old to get an S7. Worked fine the 1st day, except it was restarting every couple hours. When it would restart it would change several settings back to default. Only problem was that it wouldn’t change the same ones every time. Second day ALL the notifications quit. Just shows Sprint in the top right corner. No active apps. No temperature from weather app that was there day before. Turn all the notifications I could find on.. Now the blue light blinks but it doesn’t tell me what i need to look at… Haven’t done a hard reset yet. I am hoping there might be an alternative. Any help will be reqarded with at least 1 or 3 Thank Yous. — Thomas

Solution: Hi Thomas. Did you install anything like an app or update prior to noticing the problem? If you did, make sure that you clear the phone’s system cache first. Outdate or corrupted system cache can lead to all sorts of problems so it’s best to ensure that it’s refreshed.

  • Turn off the phone.
  • Once the phone has completely shut down, press and hold Volume, Home, and Power buttons at the same time.
  • Wait until the Samsung logo appears before releasing the Power button.
  • Once the Android logo shows up, release the two other buttons.
  • Wait for the Recovery menu to appear (may take up to a minute).
  • Go to wipe cache partition option using the Volume buttons, then press Power button to confirm.
  • Wait for the device to wipe the cache partition
  • Once the cache has been deleted, Reboot system now option will then be highlighted.
  • Press Power button again to confirm the reboot.

If nothing will change after wiping the cache partition, your next task is to see if an installed third party app is to blame. You can do so by booting your S7 in safe mode. Here’s how:

  • Turn your Galaxy S7 off.
  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

While Safe Mode is enabled, no third party app or service is permitted to run. If the issue won’t occur, that’s your clue that one of your apps is the culprit. You have to uninstall apps until you have eliminated the source of trouble.

Problem #3: Galaxy S7 Edge charging session takes longer than expected

Hello. My Samsung Galaxy S7 Edge is charging but was taking so long. It took 5 hours to charge it but it’s only been 77%. When I bought the phone, they said I should drain it when first before charging it. Charging should take 3-4 hours. But yesterday, I did drain it but had to open it because I had to do something. While I was editing my files in Microsoft, it took me 6 hours. And it was still 22 % while charging. So I shut the phone down. After 2 hours I pulled the plug. It’s only 22 percent. Then it got down to 11 percent immediately. I drained it by using it. After hours I charged it again. So yeah after 6 hours it’s only been 77 percent. What should I do? Thank you.. God bless you…– Jacky

Solution: Hi Jacky. First of all, the new Galaxy S7 has a fast charging feature that should shorten the charging time. We assume that you’re using the original Samsung charger that came with the phone and that Adaptive fast charging feature is enabled on the device. Samsung claims this feature can charge your device up to 50% in only about 30 minutes. To activate this feature, just go to Apps>Settings>Battery, and then tap the Fast cable charging switch.

Now, in order for fast charging feature to work as expected certain conditions must met that includes the following:

  • The phone or screen must be turned off
  • The Samsung Adapative charger or one that supports Qualcomm Quick Charge 2.0 must be used. If you are using the original charger then that’s the one.
  • The device must not be overheating. Keep in mind that it’s perfectly normal for the phone to get a little warm during charging. However, if it becomes uncomfortably hot, it can automatically shut the fast charging feature down, or the entire charging session entirely. This is a normal operating procedure of the device to prevent damaging itself.
  • Make sure that you are charging inside a room with normal room temperature. If the ambient air temperature goes up, the fast charging feature will turn off automatically.

Sometimes, multiple apps and services running actively and in the background during a charging session can drain power faster than the charger can deposit a charge to the battery. Consider booting the phone in safe mode or simply turn off the phone to achieve faster charging time.

The following best charging practices may also help you:

  • Turn off your device while it is charging.
  • Verify that you are using the Samsung USB/charging cable and Adaptive Fast Charger included with your device, not third-party accessories.
  • Ensure the USB/charging cable is connected securely and is not being blocked by a cover or case.
  • Check whether a battery or charging indicator appears on the device’s display when the USB/charging cable is plugged in.
  • Charge using a wall outlet, not a computer.
  • When the battery is fully charged, disconnect the device from the USB/charging cable.

Problem #4: Galaxy S7 not detecting SIM card error during calls

I really have several issues but my biggest issue is that I frequently get an error message that tells me to reboot my phone because the SIM card is not detected. Lately this happens right in the middle of phone calls.

Also, when I make phone calls my connection speed drops from 4G LTE down to 4G. These might be inter-related maybe not.

Another issue: sometimes when I call someone I do not get a ring tone then I cannot hear the person i called. Usually I have to reboot my phone before I can make a call that will actually allow me to hear the other end of the line. It says dialing but I never hear the dial tone then I can’t hear the other end.

When i record video the playback is horribly distorted. Like not even recognizable. Thanks for your help in advance. — John

Solution: Hi John. All the concerns except the first one about the SIM card not detected error may be firmware-related so it won’t hurt if you can perform a factory reset. Doing so will help you determine if there’s a noticeable difference when you record a video or make a call. If you haven’t done it before, simply follow these steps:

  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

The main issue about the SIM card getting disconnected may or may not be hardware-related. If nothing changes after a factory reset, make sure to have the phone checked for potential repair or replacement.

Problem #5: Galaxy S7 Wi-Fi not working properly

Hello Droid Guys! I have a Samsung Galaxy S7 and am having a few problems that I cannot seem to fix. The problems are:

– Phone will not connect to Wi-Fi

– Error message: “Cannot connect to proxy server”

However, apps still update via download even when mobile data is turned off, but apps that need internet do not work. I have tried on multiple Wi-Fi servers so I know it’s not my router. Wi-Fi has worked on this phone with no problems for several months.

What I have tried that has not worked:

– uninstalling and reinstalling Internet browsers

– doing a system reset on my phone

I hope you can help! I really don’t want to buy a whole new phone. Thanks! — Megan

Solution: Hi Megan. Firstly, we presume that what you mean by system reset is factory reset. Our question is, did you check how Wi-Fi worked right after doing a factory reset without first installing your apps back? If you did re-install your apps first after a factory reset before recreating the issue, you may have missed an important opportunity to identify the trouble maker. Consider doing another round of factory reset, then test Wi-Fi functionality right after.

There’s no reason for a new device like your S7 not to work properly unless the Wi-Fi radio itself is broken. Consider having the phone replaced if the problem returns.

Problem #6: Galaxy S7 stuck in Safe Mode after dropping it in water

Hi. I submerged my S7 Edge in a shallow pool of 1.20M for 5 seconds and the camera area fogged up, the sound was distorted and the phone went into safe mode.

Now, all the problems have been resolved – the speakers are working fine, the camera fog has cleared up but I am unable to get it out of safe mode. The option says click to disable safe mode and that the phone will restart but it still restarts in safe mode. Please help! Thanks! — Karan

Solution: Hi Karan. The new Galaxy S7 Edge comes with IP68 certification, which means that you can leave it submerged in 1.5 meters of water for 30 minutes at most. Beyond these figures, water pressure can penetrate the device’s seals and create a mess. And speaking of seals, it’s important that they are properly in place before the handset hit water or else the certification is useless. That the camera fogged up and the speaker may have been affected after the water exposure is an indication that some amount of water may have found their way into some parts of the device as well, perhaps in the contact points of the hardware buttons, causing the phone to boot in safe mode.

As you can see above, booting in safe mode involves pressing the Power and Volume buttons and any of them may have been holding some water at this time.

For an S7, you can normally disable safe mode as well by doing a soft reset by pressing the Power and Volume Up buttons for at least 10-20 seconds. If this simple procedure won’t do anything, consider doing a factory reset instead.

Should everything fail, you can assume that there’s a hardware problem that forces to boot the phone in safe mode only. Have the phone replaced.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

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Galaxy S5 not detecting SIM and SD cards, other power boot issues

s5 not detecting SIM

Here’s another post that answers some questions posed by our readers regarding their #Samsung #GalaxyS5 phones having problems booting up and detecting SIM and SD cards. While power issues are common among many Android phones, we seldom hear an S5 suddenly stops recognizing a SIM and SD cards almost at the same time. Keep reading below to see more details about this particular problem.

  1. Black screen issue on Galaxy S5
  2. Galaxy S5 keeps saying unapproved charger is being used when connected to Wi-Fi
  3. Galaxy S5 fingerprint scanner and alternate password stopped working
  4. Galaxy S5 not detecting SIM and SD cards
  5. Galaxy S5 no longer booting up

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: Black screen issue on Galaxy S5

Hello, I recently purchased an unlocked AT&T Galaxy S5. It came loaded with Android 4.0, which I ran for only a day or so.  I updated to 5.1.1. 

Now, I get two issues, most often, the display is not responsive, once or twice a day. You hit home key or power key, and the lights flash on either side of home key, but screen remains black.  I can log in with finger print, from what I can tell, and the screen is accepting touches, and things are happening, but I cannot see them. I am forced to remove battery. I also did a factory data reset from the back up and reset screen, re loaded the above apps, but issue still persists. Now, I am getting issues where you hit home key, phone vibrates and restarts.

I just did your suggestion wipe cache and will see if it works. Another question I have for you is your master reset described on same page as wipe cache, the same thing I did with factory data reset? 

One side note, the phone is being used on Straight Talk Network, but always shows ATT in left corner, which I am sure Straight Talk is using ATT’s infrastructure.

I would really appreciate your thoughts! — Mark

Solution: Hi Mark. The black screen issue may be triggered by one of your apps. You mentioned that you re-installed the same set of apps after doing a factory reset. That means that the reset may have not done anything to fix the issue as you simply re-introduced the problem afterwards. As there’s no way to be certain if our theory is correct, we recommend that you do another round of factory reset and let the phone run for at least 48 hours without installing any of your apps back. This way, you can observe the phone and compare how it behaves when the operating system is not interacting with any third party apps. If the issue fails to occur during the observation period, that’s a good confirmation that an app is to blame. The next thing that you must do afterwards is to install each of your apps individually and observing how the phone after each installation. Do this until you have eliminated the source of the problem.

Factory reset is also sometimes called a master reset. There are two ways to achieve a full reset. One is by going under settings, and the other one by using the hardware keys or buttons. The latter is used when a user can no longer boot the phone normally and the only way to do a reset is via recovery mode.

Problem #2: Galaxy S5 keeps saying unapproved charger is being used when connected to Wi-Fi

I was in airplane mode because I was off the network and using Wi-Fi for data while on vacation. I carried my Samsung power brick and Samsung USB3 charging cable. For the first 3 days, all was fine. On day 4, the phone started telling me that I was using an unapproved charger.

Luckily, my wife also has a S5, so I slipped my battery in her phone and it charged. I next looked at what was different — her phone was completely off the net, both wireless and Wi-Fi.  Using this new information, I turned off Wi-Fi and was then able to charge the phone, but when it was completely charged, it would repeatedly give the foreign charger message.

Any suggestion on what I should so for future foreign trips where I rely on Wi-fi only? I want to have a plan.

Thanks. — Keith

Solution: Hi Keith. Never heard of this problem before so this might be isolated to your device. To narrow down the possible causes, try to compare the list of apps your wife’s S5 with yours and see if you have something that she doesn’t. That might offer a clue or may tell you that a particular app is not working properly. Poorly coded apps can sometimes lead to all sorts of problems so making sure that you don’t install one in your phone is important.

You can also try to boot your phone in safe mode. This special environment allows you to know if one of your third party applications is problematic. In safe mode, third party apps are prevented from running. If the issue fails to occur while in safe mode, that’s a confirmation that one of your apps is indeed to blame. Here are the steps to boot your S5 in safe mode:

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S5′ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

Problem #3: Galaxy S5 fingerprint scanner and alternate password stopped working

Hi The Droid Guy (Team?). My S5 mini stopped recognizing all registered finger prints. For the past 12 months I am having the phone, I never had to use the alternate password – so I forgot about it (or it is not recognized either). Is there any way to get the alternate password reset without the device being wiped? We cleared the cache partition without any changes.

According to Samsung they have a policy in place where removing a lock mandates wiping the device regardless me providing proof of ownership (tax invoice from carrier stating IMEI #).

Strangely enough, the screen is stuck at the alternate password prompt and does not provide me with the “Unlock via Google” option as it does on one of our other S5 minis an on our S5.

Can you please enlighten me about whether it is technically possible to unlock without wiping the device.

Being an IT man myself, I wonder where I can find Samsung’s Android code for that particular model so that I could take a look myself at the locking function.

I would also consider booting the device from an SD CARD and get access to the original file system to remove/modify the “lock file”.

Cheers. — Stefan

Solution: Hi Stefan. There’s no known hack at this time to modify the “lock file” in the Android operating system. The only effective way to change or remove registered fingerprints without involving yourself too much is by rooting the phone so you can clear the data of the fingerprints app. Once you have rooted the S5, you can then install Titanium Backup app, go to Backup/Restore tab, and clear the data of the fingerprints app.

Problem #4: Galaxy S5 not detecting SIM and SD cards

Hi there Guys! I’m from Panama (Central America). My English is kinda rusty so I will try my best to explain my issue. I’ve having issues with two things in my Samsung Galaxy S5:

  • doesnt recognize Sim card, and
  • doesnt recognize SD card

Every time a I’m in my house or work I lose signal for minutes. I change my SIM for a new one and still happens. I try with another sim card from the same carrier and it still happens. I don’t know if it’s the carrier or the antenna in my cellphone. Is the bandwith a factor to consider?

I bought a new microSD card (32GB Maxell, class 10). I use to have one with 4GB class 2. Suddenly my cellphone doesn’t recognize it or says is damage. I even format it and it still doesn’t recognize it or it recognize it at the beginning and then my cellphone starts to restart and if try to restart or shut down the cellphone keeps on.

I prove the SD in my PC and in other cellphone and it works fine. And if I put my older 2GB microSD in my phone it recognize immediately (but at beginning of this afternoon it was giving me the same trouble). What you think is going on?

I call Samsung Latin America and they told me it could be my carrier but I don’t think so. My sisters have an s4 mini and never had this issue with the signal and I don’t think it can affects my microSD port (or am I wrong? O.o)

I know you are busy guys, This cellphone is new and I still got my guarantee so I will take it tomorrow to an authorize center to check it. But I still want to know your opinion because I don’t really trust that place and a second opinion is always necessary). Thank you for your time. — Alexander

Solution: Hi Alexander. The fact that the cards (SIM and SD) are working is a good indicator that you may have a general hardware failure on your phone.

A good working S5 does not simply stop recognizing a SIM and SD card about the same time. If your S5 has been dropped or got wet, an issue like yours can happen. If this phone was never dropped or seen water, there may something inside that causes it fail to read the cards. We cannot be certain in our diagnostics because we obviously haven’t checked the physical state of your phone. Before you send it for a general checkup though, we suggest that you do a factory reset first. If you haven’t tried doing a factory reset on an S5 before, here are the steps:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

Problem #5: Galaxy S5 no longer booting up

Hi. I saw your blog and am hoping you may be able to assist me with the issue I am currently having with my phone. It has been working fine, other than random resets here and there. I have had it almost 2 years, so I have been expecting to replace it soon, but I want to be able to save whatever pictures or videos of my sons I have from over the holidays.

So it has been charging for a little over an hour and the blue light was flashing. When I hit the home key to see what the notification was, the screen remained black. I tried the side key as well, and the screen remained black that time too. At that point, I took out the battery and after leaving it out for a couple of minutes, put it back in and attempted to turn on the phone which usually works. I tried the soft reset which was recommended in your post and that did not work either. I am hoping you may have another suggestion.

Thank you for your time. — Kellie

Solution: Hi Kellie. You mentioned that your phone had been randomly resetting from time to time. That can be a sign of a failing battery. Please try using another battery to see the difference. You can also try to check if another charger can successfully power the phone back on. Other than these, the next best thing that you can do is to have the device checked by a shop.

 

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.