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What to do with Samsung Galaxy Note 9 that’s not charging after Android 9 Pie update?

The Android 9.0 Pie for the Samsung Galaxy Note 9 has recently be rolled out and the number of users who’ve downloaded has been growing everyday and so are the number of complaints we received. First of all, the Android Pie update for the phone doesn’t have any issues but that doesn’t mean everything will be seamless during or after the installation. There are times when issues occur here and there.

In this post, I will address the problem that some of our readers reported. According to them, their phones stopped charging after the Android 9 Pie update. Some owners have asked why it’s happening when charging concerns only the hardware. But the thing is, the charging process is actually performed by both hardware and software so there’s always a chance that such very basic functionality can be affected by a firmware issue. Continue reading as I will walk you through in troubleshooting your Note 9 that’s not charging anymore after the Android Pie update.

Before we continue with our troubleshooting, if you happen to find this post while looking for a solution to a different problem, make sure to drop in on our Note 9 troubleshooting page for we have already fixed a lot of issues reported by users. Find problems that are related to yours and use the solutions we provided. If you still need help after that, feel free to contact us by filling up our questionnaire.

How to troubleshoot Note 9 that’s not charging after Android Pie update?

If the phone has been working properly prior to the update or problem, then it must be a very minor issue. Here’s one of the emails we received from our readers:

Hi. My Note 9 got updated a couple of days ago. Yesterday when I put it on charge, it charged without any problem. Today however, it’s not responding to its charger anymore. I don’t have the wireless charger so i can test it with it. Please help me.

Now, here’s what you need to do about this problem…

  1. Force restart your Note 9 first.
  2. Try turning it off and charge it.
  3. Check the charger, cable and USB port in your phone.
  4. Backup files and reset your phone.

I know these things are pretty self-explanatory but let me explain briefly why you need to do these. First, the forced restart is necessary if you haven’t done it. Unlike the normal reboot, the forced restart simulates battery disconnect and refreshes your phone’s memory like when you pull the battery out. It’s a very effective procedure to fix all minor issues either with the firmware or hardware. We don’t know for sure why this problem is happening that’s why it’s important to start your troubleshooting with this procedure. Press and hold the volume down button and the power key together for 10 seconds or more. Your device will restart like the normal reboot but after this, try to see if it charges. If it still does not, then move on to the next solution.

There’s no problem charging your phone while it’s powered on but when it comes to troubleshooting charging-related issues, it’s better to turn the phone off and connect it to its charger. This way, only the charger and the battery are at play. If this is just a minor firmware-related problem, it should charge properly while the phone is powered off. But make sure you’re using the OEM charger and cable.

Next is try to check if the charger and the cable are fine. Check the port on the charger for some signs of liquid damage. Also, try to find some debris or lint that may be obstructing the current. With the cable, you just have to check both ends for foreign materials or bent pins. If something doesn’t look good, try using another cable. After checking them both, inspect your phone’s USB port for any debris or lint. Any foreign materials should be removed. After making sure it’s not an issue with the charger, cable or the port, then you have no other choice but to reset your phone.

Considering that the problem occurred shortly after an update, some data files may have been corrupted. We need to rule this possibility out by doing a reset.

So, make sure to create a backup of your important files and data especially ones that are stored in your phone’s internal storage as they will be deleted during the process. After which,

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that we’ve been able to help you fix your Galaxy Note 9 that won’t charge after the Android 9 Pie update.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Garmin Forerunner 645 Music that’s not charging

Charging issues and other battery-related problems are seem common when you own a wearable device like the Garmin Forerunner 645. While such issues are very annoying, they’re not really that serious provided your device doesn’t signs of physical and/or liquid damage. In other words, you can always fix those issues by doing some basic troubleshooting procedures.

In this post, I will walk you through in troubleshooting your Forerunner 645 Music that no longer charges. So, continue reading as this simple guide might be able to help you one way or another. For those who are looking for a solution to a different problem, make sure you drop by our Forerunner 645 Music troubleshooting page for we have already solved some of the most common issues with this device. Find issues that are similar with yours and feel free to use our solutions. If you need more help, fill up our questionnaire and hit submit to contact us.

Going back to our troubleshooting, here are the things you need to do if your Garmin Forerunner 645 Music is no longer charging…

Turn off Forerunner 645 Music and turn it back on. If you discovered that your devices isn’t charging while it still has sufficient battery, then you must always being your troubleshooting by rebooting it. This will refresh its memory and probably fix the problem if it’s just a minor issue with the system or firmware.

Connect to other power sources. You may try connecting the device to a computer, laptop or power banks as the adapter you might currently be using isn’t working. This would also tell you if there’s potentially an issue with the cable.

Clean charging contacts on your device. Using a clean piece of cloth or tissue dipped in rubbing alcohol, clean the charging contacts of your device as some dirt or smudges might be obstructing the charging process.

Call support or bring device to service center or shop. After doing the previous procedures and your device is still not charging, then try calling Garmin’s tech support to see if they can do something about it or bring the phone back to the store. If the problem is with the hardware, it might be replaced with a new unit.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

What to do if your Garmin Fenix 5 Plus won’t charge

Charing issues are among the most common problems you may encounter if you own an smartphone or a wearable device like your Garmin Fenix 5 Plus. They’re only as good as how long their batteries last because without power, they’re just another expensive paperweights. Some owners of the smartwatch reported that their devices no longer charge no matter what they do.

In this post, I will guide you on how to make your Fenix 5 Plus charge again. I will walk you through in troubleshooting your device to determine what the problem is and fix it. So, if you’re one of the owners of this device and are currently having similar issues, continue reading as this article may be able to help you.

Now, before we move on, if you are looking for a solution to a different problem, then drop in on our Fenix 5 Plus troubleshooting page as we’ve already solved some of the most common issues with this device. We may have already published articles that could help you fix the problem with your device. If you need more help, fill up our questionnaire and hit submit to contact us.

Now, going back to our troubleshooting, here are the things you have to do if your Fenix 5 Plus won’t charge…

  1. Clean the connectors with rubbing alcohol.
  2. Use a different cable.
  3. Plug to a different power source.
  4. Call support or bring Fenix 5 Plus to shop.

If your Garmin Fenix 5 Plus previously charged, then this problem is probably just due to dirty connectors. Use a piece of tissue paper and lightly dip it in rubbing alcohol and gently clean the connectors. After that, charge your smartwatch again and see if it charges this time.

You may also try using a different cable as it’s possible that the one  you’re using is broken or not working properly for some reason. Cable related issues may include bent or crooked pins. Another thing you may also try is connect your Fenix 5 Plus to a different power source. Try using a computer or power bank just to check if it’s still capable of charging.

Lastly, if the problem persists, call support or bring the smartwatch back to the store so that a technician can check it for you. If it’s really defective, it may be replaced with a new unit.

I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. Thanks for reading!

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What to do with your Fitbit Ionic if it’s not charging

Some owners of the Fitbit Ionic have been complaining about their trackers that no longer charges. Others say that their units ran out of battery but they tried connecting to the charger, it won’t respond. There were also those whose trackers still have a few percent of battery so troubleshooting was easier for them.

Charging issues are a common problem to all electronic devices that rely on battery to power them up and this includes the Fitbit trackers. While the Ionic isn’t as sophisticated as smartphones or other smartwatches, there are times when charging is a challenge. But the thing is that charging problems aren’t always that difficult to fix.

In this post, I will guide on how to make your Fitbit Ionic charge normally again using nothing but basic troubleshooting procedures. As long as there are no signs of physical damage on your tracker, this problem isn’t that serious. So, read on to know what to do.

Now, before we troubleshoot your tracker, if you happen to be experiencing other issues, visit our Fitbit Ionic troubleshooting page for we have already solved some of the most common problems with this device. There could already be articles that we published on our site that could help you fix your problem. If not, then feel free to contact us by filling up our questionnaire and hitting submit after that.

Going back to our troubleshooting, here are the things you need to do if your Fitbit Ionic won’t charge…

  1. Connect the Fitbit Ionic to its charging dock or cradle but don’t plug it yet.
  2. Make sure the charging dock is plugged to a working USB port or charger.
  3. Allow Ionic to charge overnight.
  4. Verify that the tracker is not wet.

This first solution has been shared by some of our readers. According to them, the device would respond if it’s connected to its charging dock or cradle. Just connect the tracker to the charger and let it sit for a while but don’t connect it to the power source yet. There were those who said that they left the device on the cradle for an hour or two and when they checked, the device was already powered on. So, this procedure is applicable to the units that were turned off and would no longer respond.

However, if it still won’t charge after that, then it’s time you plugged the charger to a power source but make sure that the Ionic sits properly on the dock so that connectors touch the contacts on the tracker. Leave the Ionic on its cradle or charger for a few hours or let it sit there overnight. In the morning, check to see if it turns on or if its battery is fully-charged. If it did not charge, then make sure that it’s not wet by wiping off its contacts with clean, dry tissue paper. If all else fails, contact support or bring the unit back to the store.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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What to do with Fitbit Alta HR that no longer charges

Small electronic devices like your Fitbit Alta HR rely solely on its battery to power it up and while Fitbit did a good job in making their devices efficient enough, you would still need to charge them after a day or two. Normally, there shouldn’t be any issues in charging your Alta HR but when it won’t respond when connected to its charger, something might be off.

In this post, I will guide you in troubleshooting your Fitbit Alta HR that’s no longer charging. We will look into every possible scenario and see if we can make your tracker charge again. After our troubleshooting and it’s still not charging, you always have an option to either call tech support or bring the device back to the store so the technician can check it for you.

Now, before we troubleshoot your tracker, if you happen to be experiencing other issues, visit our Fitbit Alta HR troubleshooting page for we have already solved some of the most common problems with this device. There could already be articles that we published on our site that could help you fix your problem. If not, then feel free to contact us by filling up our questionnaire and hitting submit after that.

Going back to our troubleshooting, here are the things you need to do if your Fitbit Alta HR is no longer charging…

  1. Make sure the USB port or outlet isn’t faulty.
  2. Verify that the contacts on the tracker or charging cable aren’t dirty.
  3. Make sure the tracker is connected securely to the charging cable.
  4. Restart your Fitbit Alta HR as it might be malfunctioning.
  5. Verify that the tracker is not wet.

You may try plugging the charger to a different USB port as there’s always a possibility that the port it’s currently connected to is faulty. Or, you may try using a power bank or a third-party UL-certified wall charger.

After doing this and your Alta HR is still not charging, check to see if the contacts on your tracker are clean as well as the cable you’re using. If there are foreign objects like lint or debris, remove them as they could be obstructing the charging process.

The next thing to do is make sure that the Alta HR is properly connected to the charging cable; it should be loose. Disconnect the cable from the tracker and reconnect it to make sure it fits right in.

Another possibility you need to rule out is that it could just a minor firmware issue. So, refresh your tracker’s memory by restarting it:

  1. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your tracker will begin charging.
  3. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
  4. Unplug your tracker from the charging cable.

After doing the procedures and your tracker is still not charging, then verify that it’s not wet and then bring it back to the store so that a technician can check it for you. The problem could be with the hardware.

I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. Thanks for reading!

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

What to do with your Samsung Galaxy Watch that won’t charge

Troubleshooting a Samsung Galaxy Watch that won’t charge is very simple but making it charge again, depending on how serious the problem is, may be difficult. Assuming there are no signs of physical damage, you don’t need to be so concerned about it as you may be able to fix it on your own. Liquid damage isn’t really a problem because the Watch is water-resistant and so far, there hasn’t been so many reports about liquid damage to watches that were used under water.

Before we move on, if you are looking for a solution to a different problem, then drop in on our Galaxy Watch troubleshooting page as we’ve already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. You may also fill up our questionnaire and hit submit to contact us if you need more help with your device.

Now, going back to our troubleshooting, here are the things you need to do if your Galaxy Watch no longer charges…

  1. Try rebooting your watch first if it still has a battery.
  2. Make sure the wireless charger is powered up.
  3. Try connecting the charger to another power source or computer.
  4. Inspect the Galaxy Watch Wireless Charging Dock.

If your Watch has been working properly until the problem occurred, then there’s a possibility that it’s just a minor issue with the software. The first thing you have to do if it’s still powered on and that there’s still enough battery left is to reboot it to refresh its memory. Here’s how it’s done:

  1. From the watch screen, press the Home button until the options menu appears, then release.
  2. From the options screen, tap Power off.
  3. Once the device is off, press and hold the Power button until the Samsung Galaxy Watch logo appears, then release.

After this, try charging it again and see if it charges this time but if not, then move on to the next procedure.

The Samsung Galaxy Watch comes with a wireless charger so there wouldn’t be any cable connecting your phone to the charger, however, the charger itself should be connected to the power adapter which is also plugged into the wall outlet. If there’s power flowing through its circuits, the LED indicator should be lit up. If it’s off, then you have to try connecting it to another power source like a power bank or computer. If the indicator won’t light up no matter what you do, then it’s clear that the problem is with the charger and not your Watch.

Physically inspect the charging dock for any signs of physical damage and the charging contacts on the device. If the charging contacts on the watch are dirty, they can be cleaned with a soft dry cloth or a cotton swab with rubbing alcohol. If there are obstructions between the watch and the wireless charger dock, the watch may not charge properly.

After doing all these things and your watch is still not charging, then we could say that the problem is with the hardware. It’s time you brought it back to the store and have the technician take a look at it.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Fix Samsung Galaxy S6 that’s not charging, won’t turn on & other power problems

Hi guys. My Samsung Galaxy S6 (#Samsung #GalaxyS6) turned itself off all of the sudden. Since then, it won’t turn on and when plugged in, it’s not charging either. What is the problem with my phone? Thanks.

Galaxy-S6-wireless-charging-problems

That’s just one of the power-related problems we received from our readers. It seems that more and more owners are experiencing this kind of issue with their phone. Below is the list of the problems I addressed in this post. Try to see if your concern is in it.

  1. Galaxy S6 isn’t charging and won’t turn on
  2. Fast charging only works occasionally, normal charging is very slow
  3. Galaxy S6 battery drains quickly even if WiFi & Bluetooth are disabled
  4. Galaxy S6 not charging prompt shows up followed with power sharing notice
  5. Galaxy S6 won’t turn on due to liquid damage

For those who have other issues, you can contact us directly by filling up this questionnaire. We are always willing to help you as long as you provide us with all necessary information about your problem. You may also visit our troubleshooting page and find issues related to yours and use the solutions we provided.


Galaxy S6 isn’t charging and won’t turn on

Problem: Hi droid guy. My new Galaxy S6 just turned off yesterday without any apparent reason at all. I though it just ran out of battery so I tried to plug it in but it wasn’t charging either. Whatever I do it won’t respond. It won’t turn on. I paid so much for this phone so I am really worried now. Can you guys help me please? What should I do?

Troubleshooting: If the phone didn’t suffer from either liquid or physical damage, it could be that the system crashed leaving it unresponsive. In this case, it won’t respond even if you plug in the charger and won’t turn on even if you pressed the Power key a hundred times. There’s one procedure you should do–Forced Reboot.

Unlike the Galaxy S5 and older Galaxy devices, the S6 doesn’t have a removable battery. So, you cannot perform the “battery pull” procedure. However, you can emulate such process by pressing and holding the Volume Down and Power keys together for 10 to 15 seconds. The device should reboot after that provided that there’s enough battery to power its hardware.

Assuming the battery was all drained out, the screen would still flicker. It’s a sign that the simulated battery disconnected has been done. This time, the phone should already respond when charged.

However, after doing all these and the phone still wouldn’t respond, it’s time you sent it in for repair; it might be a hardware problem.

Fast charging only works occasionally, normal charging is very slow

Problem: I have had my phone for a couple of months now and I’m having issues with both charging and battery life. Fast charging only works occasionally (yes, I am using the original Samsung charger). Normal charging works very slowly (if at all). For example, my phone died once yesterday and again right before bed. I plugged it in overnight and when I woke up it was at 30%. I’ve been using it for about an hour now and it’s already down to 10%. I’m very frustrated because this phone is almost brand new and it wasn’t cheap! Any advice would be greatly appreciated. Thank you!

Troubleshooting: The fast charging feature with the Galaxy S6 doesn’t have the On/Off switch, so it should be enabled if requirements are met. One of the things that prevent the S6 from fast-charging is when it heats up during the process. This is to prevent further damage to the device and during time, it would charge normally.

In your case, I think it will be wise to fix the normal charging issue first before attempting to fix the fast charging problem.

As you said, normal charging is very slow. I advice you to boot your phone in safe mode and observe if it charges at normal pace or if fast charging works. If so, then there could be a lot of third-party apps that run in the background when the phone is in normal mode. One way to address this issue is to disable some apps especially games or those that use so much resources on your phone.

However, if the problem still persists even in safe mode, then you have no other choice but to backup your data including your files, pictures, videos, music, etc. and perform a master reset. This will fix the charging problems.

How to perform the master reset on Galaxy S6

  1. Turn off your Samsung Galaxy S6.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Galaxy S6 battery drains quickly even if WiFi & Bluetooth are disabled

Problem: My battery drains a full charge in about 4 hours at work. Some days I charge it at work again and it is down to less than 5% while driving home.  I have charged it full when going to bed, and after 5 hours of non use the battery is only 80%.  I have turned off WiFi and Bluetooth and there is very little difference. Are any of the battery apps worth installing, or how can I make sure apps are not starting in the background and consuming my power. Help me. PLEASE.

Troubleshooting: There are two possibilities: it could be that there are so many things running in the background that use the battery or it’s entirely a battery issue. The starting point of your troubleshooting should be to rule out the first possibility. You can do that by booting your phone in safe mode:

  1. Turn off your Galaxy S6.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

If the phone drains its battery at a normal pace (or even slower) in safe mode, then all you need to do is reset your phone. Otherwise, it’s time you sought help from a technician.

Galaxy S6 not charging prompt shows up followed with power sharing notice

Problem: Very often 1-2 minutes each time will pop up and vibrate saying that the phone is not charging. Also opens a dialogue box that says that power sharing requires an app and will not work properly otherwise. I have not toggled anything at all that should do this and I have updated just before this started. Very annoying.

Related Problem: There’s a power sharing notice that pops up and now doesn’t allow me to charge phone. How do I upload a pic?

Troubleshooting: I understand how annoying this issue is but here’s how you can fix it or stop those prompts from showing up again:

  1. Boot your phone in safe mode (follow instructions in the previous problem).
  2. Charge your phone up to 100% while in safe mode.
  3. Download the Power sharing app. (Don’t worry, the app comes from Samsung itself.)
  4. Boot your phone in normal mode.
  5. If possible, update the firmware of your phone.

That’s pretty much it!

Galaxy S6 won’t turn on due to liquid damage

Problem: I dropped it down the toilet took it straight out, wiped it, it went off after few seconds and put it in a bag of rice for 3 days will not come on.

Suggestion: Apparently, the water found it’s way into the phone that probably affected some of the components. Liquid damage isn’t covered by warranty but if you open the phone by yourself, you might damage it all the more. So, you really need a technician’s help to figure out what’s wrong with it, or if it can still be fixed.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Troubleshooting Samsung Galaxy S6 Edge Plus slow charging issue

Slow charging seems to be one of the most common problems reported by #Samsung Galaxy S6 Edge Plus (#GalaxyS6EdgePlus) owners. In fact, we already received hundreds of complaints about this specific problem since it was released last year and we already published some posts that addressed it.

Galaxy-S6-Edge-Plus-slow-charging

With Galaxy S6 and S6 Edge already started receiving the Marshmallow update, soon enough S6 Edge Plus owners will receive notifications about the update. The question is, will the new firmware fix charging issues?

One of the selling points of this phone is the fast charging feature and owners actually expected it that’s why there are so many owners who are worried when the device charges at a normal pace. But just to make things a little clearer here, just because the device isn’t fast-charging doesn’t mean it’s already a slow charging issue. The normal charging pace may take a couple of hours to fully-charge the battery but if you’re experiencing a slow charging issue, it will take several hours to reach a certain percentage and the battery isn’t fully-charged.

Read on to learn how to troubleshoot slow charging problem with the Samsung Galaxy S6 Edge Plus but please bear in mind that the purpose of this post is to learn what the problem is. There’s no guarantee that you can fix your problem alone especially if it’s a hardware or accessory issue.

For those who have other issues, visit our troubleshooting page for it contains all the problems we already addressed. Find ones that are relevant or similar to yours and use the solutions we provided. You may also contact us directly by completing this questionnaire.

Slow Charging Problems

Hi having problem with my Galaxy S6 Edge Plus as I plug it in to charge over night but it only seems to get to 60/70 % and no further and also not get fast charge service anymore either I am using the factory charger and have only had the phone since end of September so not that long?

While I am on video chat my phone will not charge. I have it plugged into my charger but the battery percentage just keeps dropping.

Fast charging is not working while it is plugged into the adaptive fast charger came with the phone.

Possible Causes

Just because it’s a charging issue doesn’t mean it’s a charger or battery problem. The operating system as well as the apps can also be factors why the device is slow charging or not charging at all. The key to determining what the culprit is to do thorough troubleshooting and based on the complaints we received, here are the possible causes of this problem:

  • An heavy app or game is running in the background
  • A lot of apps and services are running in the background
  • Recent firmware update triggered slow charging
  • Damaged charger or broken USB cable
  • Damaged USB port

Step-by-step Troubleshooting

With your files and data in mind, we need to follow a safe procedure and make reset the last resort. Again, the problem may be a firmware issue and that’s the reason why we should consider factory reset but only after ruling out every possibility.

Step 1: For issue that might have been caused by third-party apps

Slow charging can be caused by third-party apps. For instance, if you’re not aware that a heavy app or a game is running in the background, it may be sucking up the juice faster than usual not to mention that it will cause general performance issues such as slowing down, freezing, lagging and random reboots.

Hit the Recent apps key and try to swipe off all apps you can see on the list. Should the problem persist, try to boot your device in safe mode to temporarily disable all third-party apps and services. Here’s how you do it…

  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  1. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

By doing so, you have already isolated the problem. If it still occurs in that state, it means none of your downloaded apps and associated services are causing the problem. So, you have to proceed ruling out the possibility that one of the pre-installed apps causes it or it’s a firmware problem after all.

However, if the problem didn’t occur in safe mode and you don’t know which app is causing it, just try to backup all your data and files and do the master reset (step-by-step instructions is in the last step below).

Step 2: If slow charging occurred after a firmware update

In preparation for the Marshmallow, Samsung and service providers rolled out minor updates to patch things up. If the slow charging issue occurred after one of those updates, then there’s a chance that it was caused by some corrupt caches or data. In this step, you will transition from suspecting it’s the apps that caused the issue to the firmware. That said, you should delete the system cache first.

By booting in recovery mode, you will have access to low-level procedures that will help you fix problems with your phone. In this case, you need to choose ‘wipe cache partition’ and reboot your device after. Here’s the step by step guide on how to do it:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Step 3: Physically inspect the power adapter and USB cable

I understand it will a hassle to backup your data and immediately proceed with the reset so let’s make that our last resort.

In this step, you need to physically check the power adapter or charger for any form of misalignment in its pins. Just check the port and you’ll see immediately if there are irregularities.

Assuming the charger looks good, there’s no way you can verify if it’s still giving out the correct current so to rule this possibility out, simply use a different charger. You can borrow from other S6 Edge Plus owners or invest in a new one.

If the phone charges normally with other chargers, then it means the original one is already damaged and it needs replacement. However, should the problem remain, try to inspect the USB cord for some breakage or debris that partially block the pins from making good contact with the phone’s and charger’s receptors.

You may use a brush to clean both ends to see if that makes a difference. If not, then the problem must be with the phone.

Step 4: Check the USB port for some debris, dirt or lint

It is always important that the pins in the utility port are clean. You may use a Q tip to clean it out or toothpick to get rid of the debris if there’s any. If the port looks clean and no pins are misaligned, then there’s a chance the cable doesn’t fit well in it. Loose contact may also cause slow, interrupted or not charging issues. You can determine this by inserting the cable to the port and slightly pushing it up and down, right and left just to see if there’s some kind of a play. If there is, then try a new cable, otherwise, there’s a chance the problem is on the inside.

Step 5: Turn off the device and plug it in

Now, this step is more of a probing procedure than anything else to confirm if there really is a problem inside the phone. If the device is powered off, all apps and components won’t use battery and the charger should be able to charge quickly especially that fast charging is enabled.

If the device charges slowly even if it’s turned off, then it’s confirmed there’s a problem with it. It’s either the battery or one of the chips. You need to have a technician check it for you.

Step 6: If all else fails and before sending the device for repair, do the master reset

It must be the final troubleshooting step for this kind of problem. It will rule out all other possibilities and wipe out your personal information just before you send the device in for repair.

Assuming the problem was caused by some apps, reset will uninstall them and so the problem will be fixed. If it was a firmware issue that wasn’t fixed by wiping the cache partition, then it could that some data got corrupted and doing the master reset will reformat both the data and cache partitions, of course, it will fix the issue. Here’s how you do it…

  1. Backup all your data or files.
  2. Remove Google account.
  3. Disengage screen locks.
  4. Turn off your Samsung Galaxy S6 Edge.
  5. Press and hold the Volume Up, Home and Power keys together.
  6. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  7. Wait until the Android Recovery Screen appears after about 30 seconds.
  8. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  9. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  10. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

After the reset and the problem remained, send the phone for repair.

Related Problems

Q:I have to plug in and unplug my charger about 15 to 20 times before it fast charges, and when I plug in the charger the estimate time is always like 3 hours or more until I get it to fast charge. But it works well when I finally get it. After a few tries. (Fast charging)

A: Just make sure the screen is off and the phone doesn’t heat up for the fast charging to work. Better yet, turn the phone off while charging.

Q: “The battery is draining fast and it’s getting really warm even hot sometimes and the fast charger says it’s fully charged but by it’s 60%.”

A: Try wiping the cache partition to rectify the incorrect battery percentage reading and then try to turn off the phone and plug it until fully-charged. If it won’t work, then do the master reset.

Q:The battery in the phone died and the phone was plugged in to charge, after 2 hours of charging the phone only display the word Samsung with some blue dots going on and off. When you press the power button nothing happens.

A: System crash. That’s all there is to it. Just press and hold the Volume Down and Power keys for 10 to 15 seconds and the phone should reboot normally and the problem fixed.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S8 no longer charges fast like before after an update [Troubleshooting Guide]

The firmware of your phone plays a big part in the charging process that’s the reason why your device may not charge if its system crashed. Some of our readers who own the Samsung Galaxy S8 contacted us asking for assistance because, according to them, their phone no longer charges normally after a recent firmware update.

So, in this post, we will tackle this problem with the Galaxy S8 being the subject of our troubleshooting. Let’s try to look into every possibility and rule them out one by one until we get to the point where we can easily determine what the problem really is. That way, we can formulate a solution that might fix the problem for good. So, continue reading this post if you’re one of the owners who have this kind of problem.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S8 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to troubleshoot Galaxy S8 that has charging issues after an update

Problem: I have a Samsung Galaxy S8 and my fast charging isn’t working. I haven’t used any different charger cord or block, it came with my phone. It takes 6+ hours to charge my phone and it started to happen after the new software update. I’ve tried other cords and blocks and it still happens. It’s very irritating because one night it worked and then the next it didn’t.

Solution: As you’ve been said that the issue started after the update, it is evident that the files and data may have been corrupted during the process and that may be the reason your phone is not charging normally. On the other hand, if numerous apps are running in the background that is also a factor why the battery is charging slowly because they also use the battery and that’s the reason why it takes several hours before the phone can fully charge. Now to begin our troubleshooting, here’s what you need to do:

Step 1: Force restart your Galaxy S8

Since the problem started after the update it is possible that a glitch in the system caused it. Through the forced reboot, the memory of the phone will be refreshed and all applications running in the background will be closed. So, if a glitch in the system caused the issue, then this procedure might fix it.

Press and hold the Volume Down and Power keys at the same time for 7-10 seconds and wait until your phone boots up. After doing so, connect it to the charger and observe if it is already charging normally. If not, move on to the next step.

Step 2: Reboot your phone in Safe mode and charge

Now try to find out if your phone fast charges or charges normally while in safe mode. There are times when a lot of apps are running in the background and they use up more battery. When it happens, your phone may resort to slow charging to let you know of the problem. Here’s how you start your S8 in Safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

If the phone charges fine in safe mode, then rest assured the hardware of your phone is fine and the problem is just caused by some third-party apps running in the background. In this case, all you have to do is reboot your phone in normal mode and it should charge normally now.

Step 3: Turn your phone off and try charging it

If the phone still slow charges while in safe mode, then power it down and connect it to the charger. When everything is turned off, the fast charging feature should come into play and you will immediately notice that. However, if it’s still not charging normally even if it’s turned off, then you have to resort to other methods.

Step 4: Wipe off the cache partition

When some of the system caches get corrupted for some reason and the firmware continues to use them, performance issues may occur including slow and/not charging issues. In this case, all you have to do is wipe the cache partition so that the system will replace all the caches. But the thing is, we really don’t know if it’s really the caches that’s causing the problem so we just have to wipe the cache partition to rule this possibility out.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key to highlight “wipe cache partition.”
  5. Press the Power key to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

If the phone is still not charging normally after this, then move on to the next step.

Step 5: Backup your files and data and reset your phone

As I said earlier, the firmware plays a big role in the charging process that’s why if everything else failed, we have to do the reset to finally rule out the possibility that this problem is just one of the firmware-related problems.

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. From the Home screen, swipe up on an empty spot to open the Apps tray.
  3. Tap Settings > Cloud and accounts.
  4. Tap Backup and restore.
  5. If desired, tap Back up my data to move the slider to ON or OFF.
  6. If desired, tap Restore to move the slider to ON or OFF.
  7. Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
  8. Tap Reset device.
  9. If you have screen lock turned on, enter your credentials.
  10. Tap Continue.
  11. Tap Delete all.

I hope after you do the reset your phone will function normally, because if not, then you can visit the nearest shop in your area or bring it back to the store where you purchased it and ask for a replacement.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix HTC U11 that is charging very slowly or not charging at all? [Troubleshooting Guide]

Aside from the notification LED, you will know if your phone is charging when you see the charging icon on either the status bar  (if your phone is turned on) or on the center of the screen (it it’s off). If your device doesn’t show any of these charging indicators, it means that something is wrong and that your device is not charging as intended. In this post, we will tackle the probable causes as to why your HTC U11 smartphone is not charging or charging but very slowly and what must be done in order to fix the problem.

Before we proceed, if you are looking for a solution to a problem with your Note8, make sure to drop by our HTC U11 troubleshooting page for we have already addressed some of the most common issues reported by our readers about this new device. Find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need more help, then fill up our Android issues questionnaire and hit submit to contact us.

Why does your HTC U11 not charging as intended?

There are many possibilities as to why your phone doesn’t charge or charging but very slowly. In many cases, the problem is due to a faulty battery, charger, or charging port. Other charging issues have been linked to a software malfunction. In fact, you’ve seen a lot of people raising complaints about their devices that stopped charging after installing a new update, app or content. Apps running in the background are also considered among the culprits especially if any of these apps is crashing. As a result, it inflicted errors to the system. Fortunately, charging problems that are software-related can be rectified by some workarounds thus taking your device to a service center for hardware check and/or repair won’t be necessary.

How to deal with an HTC U11 that is charging very slowly or not charging at all?

Try these charging tips and standard procedures to troubleshoot your HTC U11 that is not charging as intended. If the first method won’t work, then try the next applicable method. Don’t forget to test charge your phone after completing each procedure to find out whether or not the problem has been resolved. Start whenever you’re all set to do so.

Check USB/charging cable/USB port on your HTC U11.

As mentioned earlier, a faulty USB cord, charging cable, and USB port on your phone can be the main reason as to why it is unable to charge properly. To eliminate these from the possible culprits, carefully check the USB, charging cable, and USB port for any signs of damage. If you see any traces of damage on any of these charging paraphernalia, then you may need to consider a replacement or repair.

If you have an extra cable or charger that is compatible with your HTC U11, try to use it instead then see if that will work. As with the USB port on your phone, make sure that it isn’t clogged with any debris or dirt.

Check and ensure that the power source in use is working.

Sometimes you may not expect it but the power source you are using can also be the culprit. It is possible that the power source or outlet you are using is not working and therefore unable to supply power to your device. You can try to use other outlets or power sockets to charge your phone. If it is able to charge using another outlet, then it’s safe to say that the problem is neither on your device nor the charger.

Quit all apps running in the background.

If you can, try to quit all apps running in the background then restart your iPhone while connected to the charger. Some apps in standby mode can become corrupted and crashes in time. When this happens, there is a higher chance that it will affect the system functions and somehow can halt the phone’s charging system routines.

A simple yet more efficient method of closing apps running in the background is from the Recent apps screen on your HTC U11. Here’s how it’s done:

  1. Press the Recent Apps button.
  2. Flip through the cards to find the app then swipe it left or right.
  3. To close all running apps at once, tap the option to Clear All or tap X.

Once all running apps are ended, try to charge your phone again to see if it’s now able to do so without any background apps.

Uninstall problematic apps.

If your HTC U11 stops charging or begins to charge very slowly after installing a new app or content, then that app or content is most likely to blame. You can use the Boots+ app on your HTC U11 to check for irregular activities from a downloaded app that may affect your device’s performance. If an irregular activity is detected, you may opt to stop the activity or uninstall the downloaded app through the Boost+ app. Here’s how it’s done:

  1. Tap the Apps icon from the Home screen.
  2. Locate and tap Boost+ to open it.
  3. Tap Manage apps.
  4. To uninstall apps that you don’t need, select the apps under the Apps tab then tap the Trash icon.
  5. To view and check for irregular activities, go to Irregular activities tab then tap on the activity and select an action.

Try to charge your phone after clearing irregular activities and erratic apps then see if it’s working this time..

 

Fourth workaround: Try to force your phone to restart while plugged into a power source

If your phone won’t power on and doesn’t appear to be charging, try to connect it to the charger then perform a forced restart.

  • To do so, hold down the Volume Up, Volume Down, and Power buttons simultaneously for up to 2 minutes or until your phone power cycles.

Many people have found remedies by doing this workaround so you might as well consider this workaround.

Disable Fastboot option and restart your phone.

Your HTC smartphone has a fastboot feature that works similar to a hibernate mode on a laptop computer. When enabled, your phone hibernates as you turn off your phone so that when you turn it back on, it will boot up faster than the normal cold boot from the Power off mode. It’s good to use this setting if you often turn your phone off and on. However it enabling fastboot is not recommended when trying to boot into bootloader or recovery mode as it may cause conflict and errors. To make sure that this isn’t preventing your phone from charging, try to turn fastboot off from your HTC U11.

  • To do so, head over to Settings-> Power-> Fastboot menu -> then uncheck it.

Try to charge your phone again after disabling fastboot and see if it’s now able to charge properly as it should.

Other Helpful Charging Tips

  • Charging the phone before it completely ran out of power is also recommended as most people who have encountered charging problems have the battery emptied before charging.
  • Switch between power source. If your phone doesn’t charge through the wall outlet, try to use a USB port on your computer, or power banks. Although it is highly recommended to charge your phone using a wall outlet, there are times that it won’t work as intended and that you’ll need to try using another power source. Also make sure that the power source is working.
  • Use only the HTC-branded charger and the original charging cable that came with your device. Some third-party chargers and cables may not be compatible with your device thus won’t work correctly.
  • Check the cord and make sure that there are no signs of damage like kinks or frays, bent connectors and the like.
  • Check and ensure that the charging port on your HTC U11 is working and free from any debris or pocket lint. If necessary, carefully clean it out.

If your HTC U11 is still not charging properly as intended even after trying all of the above procedures, contact your carrier or HTC Support to escalate the matter and seek more help and other options. If your device is still warranty, then you should avail for warranty instead.

If you suspect that a faulty hardware is to blame like when your device stops charging after it was dropped or got wet, then you better take it to a service center instead and have it diagnosed by a technician for possible hardware damage.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Huawei Mate 9 that’s not charging [Troubleshooting Guide]

  • Read and understand why a premium smartphone like your #Huawei Mate 9 (#Mate9) suddenly stops charging and won’t respond when plugged in. Also, learn how to troubleshoot your device when this problem happens to you.

I cannot stress enough how important charging is with smartphones and if your device won’t respond when plugged in or placed on the wireless charging pad, then there’s really, really wrong with it that needs to be addressed immediately as it’s just a matter of time before the battery runs out and you won’t be able to do more troubleshooting due to the fact that your phone can’t power up for lack of battery.

Not charging issues are among the most common problems reported by our readers and while we often think that the process of replenishing the battery begins with the charger and ends with the battery, it’s not always the case especially with smartphones nowadays. In this short post, I will tackle this problem to help you figure out what the problem with your Huawei Mate 9 is that no longer charges for some reason.

Before we jump right into our troubleshooting, if you have other issues with your phone, make sure you drop by our Mate 9 troubleshooting page for we will be supporting this phone like we did with Galaxy devices. We may have already addressed your problem so try to find issues that are similar with yours and feel free to use our solutions or troubleshooting guides. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to troubleshoot Huawei Mate 9 that won’t charge

The troubleshooting method I will use in this post is based on the actual troubleshooting we technicians do to determine what the problem with your phone is. In short, we will only be using practical troubleshooting procedures here but don’t worry, they’re also effective. To being our troubleshooting, here’s what you need to do…

Step 1: Make sure you’re using the original charger and cable

Before doing anything else, check laber of the charger you’re using to know if it’s the original one or a third-party. The reason why manufacturers normally pack a charger kit together with the main unit is because those accessories have been tested to work perfectly with the phone by giving out correct voltage and current.

Third-party accessories makers also build chargers that may equal with the specs of some devices but you really cannot be sure if they’d work with your device or not. When troubleshooting a charging issue, it’s best to begin by making sure you’re using the original charger and cable.

Step 2: Reboot your phone a few times

Assuming you’re using the original charger and cable and your phone is still not charging, then let’s not jump into more complex troubleshooting just yet. Instead, reboot your phone a few times to rule out the possibility the problem is caused by a minor firmware or hardware glitch.

Reboots usually fix glitches in the system or a temporary hardware issue that occurs from time to time. Try rebooting your phone a couple of times and then charge the phone. It would also be practical to charge it while powered off. If it’s still won’t charge after this, then next step will surely keep you busy for a bit.

Step 3: Physically check the charger, cable and ports

Before you actually do the checking, try to plug the charger to a different wall outlet that you know works because that might be the issue here. If the problem persists even with other outlets, then proceed with the physical checking of the charger.

Remove the cable from it and then look into the port to see if there are debris, lints, corrosion or bent pins. For debris and lint, you can actually fish them out of the port using a pair of tweezers or you can give it a blast of compressed air if possible. For corrosion, you can clean it out with a Q tip with alcohol and for bent pins, try straightening them out with a pair of tweezers.

In checking the cable, all you need to do is run your finger through it from one end to another to feel for lumps or breaks. You also have to check the connectors on both ends for same things we were trying to find in your charger’s port. However, to check if the cable is still conducting electricity, try to connect it to your computer, if possible, and then plug it to your phone. Your computer should be able to detect it provided the USB options is set to media or file transfer (not Charge only) and if it doesn’t have any breaks.

After verifying that the charger and the cable don’t have issues, check your phone’s charging port for debris, corrosion and bent pins. Blast it with compressed air to make sure it’s clean and in case of bent pins, you may try to straighten them but be very careful so as not to damage them. The safest route is to let the tech do it for you if it’s really the case.

Step 4: Request for a replacement

If the first 3 steps didn’t yield any favorable results, then there’s not much you can do for your phone already. It’s time to bring it back to the store, explain to the tech what happened and if possible, have it replaced instead of having it repaired especially if the problem just started without apparent reason. It might be an internal or manufacturing problem and you don’t have to deal with that for the entire duration of your plan or phone’s lifespan.

However, if the problem started after being dipped in water or dropped on a hard pavement, then a replacement is impossible without a fee. So, everything depends.

I hope that this simple troubleshooting guide can help you.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

What to do when your HTC U11 won’t turn on [Troubleshooting Guide]

The HTC U11 was in June but we’ve already received quite a lot of issues from our readers that’s why we find it necessary to publish support articles that will help users fix common issues and problem. Among the messages we received are reports that there U11 units that won’t turn on anymore after they turned off on their own. Apparently, we really can’t tell what the problem with the phone is except for the fact that it doesn’t respond so we need to do something about it.

In this post, I will walk you through in troubleshooting your HTC U11 that won’t turn on anymore. We will try to look into every possibility and rule them out one by one until we can pinpoint the problem. This way, we can also try to formulate a solution that might fix the problem and prevent it from happening again in the future. So, if you own this great new phone from HTC, then continue reading below as this post may help you.

But before we go to our troubleshooting, if you happen to be looking for a solution to a different problem, then I suggest you visit our HTC U11 troubleshooting page for we may have already addressed concerns that are similar with yours. Feel free to use our solutions and workarounds. If they don’t work and you need further assistance, you can always contact us by completing our Android issues questionnaire and hitting submit.

How to troubleshoot your HTC U11 that won’t turn on

The course of our troubleshooting would be to determine if this problem has something to do with phone’s firmware or hardware. There’s nothing much we can do about a phone that won’t turn on so our troubleshooting will be centered on how to make the phone power up even in normal or other modes. That being said, here’s what I suggest you do about your HTC U11 that won’t turn on…

Step 1: Try doing the Forced Restart procedure

System crashes happen all the time and when it happens to your HTC U11, the result could be an unresponsive phone. The thing is, system crashes leave an impression that your phone is powered down and won’t turn on anymore, which makes it a bit more complicated than when the phone is simply not responding.

A crash can always be corrected by pulling the battery out that’s why we have “battery pull” procedure before but since your HTC U11 doesn’t have a removable battery (and doing so may void the warranty), you can do a combo to simulate battery disconnect which basically has the same effect as the battery pull procedure.

Press and hold the Power and the Volume Down buttons for 12 to 15 seconds. The phone may vibrate and restart when you do this and that’s the sign that your device successfully restarted. This might be the only thing you have to do to bring your U11 back to life. However, if it doesn’t respond to this, then move on to the next step.

Step 2: Charge your phone and try doing the Forced Restart procedure again

It’s possible that your phone’s firmware crashed when the battery was about to be drained completely so by the time you did the forced restart procedure, it didn’t respond at all due to lack of battery to power up its hardware.

Try charging your phone for at least ten minutes to make sure there’s enough battery and if it still doesn’t turn on when you hit the Power key, do what you did in the first step while it’s plugged in. It may turn on this time.

Well, the thing about charging is that it immediately tells you if your phone has a possible hardware problem or not because it will show the charging signs like the battery symbol with a bolt in the middle or lights up an LED at the top of the display. If none of these signs show after a few minutes of charging, it’s always possible the phone is suffering from a hardware issue. But try doing the next steps to see if you can still bring the phone back to life.

Step 3: Try starting the phone in Safe mode

It’s possible that the problem is caused by one or some of the apps you installed on your phone. We have encountered similar issues before wherein some apps kept crashing and resulted to a phone that won’t turn on anymore. We can still consider it as a system crash but more often, the phone will be able to start if those apps aren’t loaded during boot up. This requires you to start your phone in safe mode, although it’s a bit of a long shot in this case, just try doing it to rule out this possibility.

How to run HTC U11 in Safe Mode using the hardware keys

  1. Turn the HTC U11 off (it might already be turned off).
  2. Press the Power button to turn it on.
  3. When the HTC logo displays on the screen, let go of the Power key and immediately press and hold the Volume Down button.
  4. Let go of the button when you see Safe mode at the lower left portion of the screen.

If the phone failed to turn on in this step, then move on to the next step.

Step 4: Try booting your phone up in Recovery Mode

The Android system recovery or known to us as Recovery Mode is a fail-safe environment wherein it allows you to do something that could greatly impact the firmware and overall performance of the phone. If this problem is due to an issue with the firmware, it should still be able to boot up in this mode so it’s very important you tried this before bringing the phone to the tech. If you can successfully bring your phone up in this mode, then you can do a couple of things that might just fix the issue. After all, when the phone starts up in this mode, it’s clear enough the hardware is fine and the problem might be with the firmware.

The first thing you should do when the phone starts in this mode is to wipe the cache partition, if that fails, then you should do the master reset.

How to start HTC U11 in Recovery Mode and wipe cache partition

  1. Your HTC U11 should be turned off before you can proceed, which might already be the case with your device.
  2. Get your phone into the Download Mode by pressing and holding the Volume Down and Power keys together. If you can see red, blue and yellow text on a black background after doing this, then it means you have successfully entered the download mode.
  3. Now, using the Volume Down key, highlight the option “reboot to bootloader” and then press the Power key to select it.
  4. Using the Volume Down key again, highlight the option “reboot to recovery” and press the Power key to choose it.
  5. When you’re prompted with the triangle and exclamation mark, press and hold the Power key and press the Volume Up button until you see another screen with yellow, blue and white texts.
  6. Use the Volume Down key to highlight the option “wipe cache partition” and to select it, press the Power key.
  7. It may take a few seconds for the HTC U11 to delete all the system caches and when it’s done, you will another options. This time, highlight “Reboot system now” and press the Power key to confirm.

It may take a little while for the phone to boot up successfully as it rebuilds the caches. If it boots up, then this might be the end of the problem. After all, all we want is to bring the phone back to life and I believe we’ve already done that. But even if the phone failed to boot up successfully, you can still do almost the same thing but this time it will reset it.

How to start HTC U11 in Recovery Mode and do the Master Reset

  1. Your HTC U11 should be turned off before you can proceed, which might already be the case with your device.
  2. Get your phone into the Download Mode by pressing and holding the Volume Down and Power keys together. If you can see red, blue and yellow text on a black background after doing this, then it means you have successfully entered the download mode.
  3. Now, using the Volume Down key, highlight the option “reboot to bootloader” and then press the Power key to select it.
  4. Using the Volume Down key again, highlight the option “reboot to recovery” and press the Power key to choose it.
  5. When you’re prompted with the triangle and exclamation mark, press and hold the Power key and press the Volume Up button until you see another screen with yellow, blue and white texts.
  6. Use the Volume Down key to highlight the option “wipe data/factory reset” and to select it, press the Power key.
  7. It may take a few seconds for the HTC U11 to delete all the system caches and when it’s done, you will another options. This time, highlight “Reboot system now” and press the Power key to confirm.

If the problem still persists after this or if you can’t make the phone to boot up in Recovery mode, then it’s time to bring it to a shop and let the tech handle the problem for you.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix LG V30 that won’t charge, doesn’t fully charge, other charging issues [Troubleshooting Guide]

This post is purposely aim at helping users of the new LG smartphone who are dealing with a pertinent issue in which the device won’t charge, doesn’t fully charge, and the like. You are certain that your phone is properly connected to the charger but for some reasons it doesn’t charge. And so now you’re wondering what went wrong and what needs to be done in order to fix it. If you are here for the same reason and need some aid in troubleshooting the problem, then this post is for you. Tackled in this content is a relevant issue transpiring on the new LG V30 smartphone. While it may sound bizarre for such a new powerful device to give you this trouble, problems like this are inevitable.

Read on to find out which among the common factors is causing your LG V30 to not charge either through wireless or wired charger and determine the ways in resolving the underlying cause. Helpful charging tips are also highlighted to serve as your additional reference to ensure that you are charging your device the proper way.

Before we move on, if you are looking for a solution to a different problem, make sure you drop by our LG V30 troubleshooting page for we have already addressed some of the most commonly reported problems with this phone. If you can’t find an issue that are similar with yours, fill up our Android issues questionnaire and hit submit to contact us.

Possible reasons as to why your LG V30 smartphone won’t charge

For as long as you are using the right charger that meets the specified voltage for your device, you should be good. But why do other people have some trouble charging their new LG smartphone? The answers to that question are outlined below. Here’s why and how each of the following factors causes your phone to stop charging or not charge at all.

  • Charging Cable – cables are subject to wear and tear especially with regular use. This is inevitable to almost every charger. While this may likely be the case for new devices like your LG V30, it can happen at times on certain circumstances. To rule this out from the possible causes, check the charging cable for signs of physical damage. You can isolate the problem by using a different cable and if it charges on the other one, then the problem is in the cable that you are using.
  • Adapter – Some people thought at first that the phone might have been damaged because it won’t charge but actually the fault is on the adapter of the charger they’re using. If you are using a two-section charger (a USB cable and adapter) try to plug and unplug the USB cable from the adapter a few times. It is possible that the USB port on the adapter is loose and that created the problem. Also check if your cable and charger work the same way for charging other devices. Doing so will help you determine if the problem is on the device itself or the charger. You may need to consider getting a replacement charger if other devices just take as long to charge.
  • Power source – Charging source is also among the factors to consider in this case. It’s possible that the charging source is not working thus your phone doesn’t charge. As recommended use a wall charger to charge your phone. Typically wall charger is faster than other charging ports like computers. Power outputs may vary depending on the power source and you may not be able to maximize the power output if you use a laptop to charge your phone. You may consider charging through a laptop or console port when really needed though. If you are using a laptop to charge your phone, try to use a different port. You can also use a power bank if necessary.
  • Clogged port – Sometimes, what’s causing charging problems are dust and dirt in the charging port of your phone. Dirt and dust can block the port and inflicts errors in the connection between the phone and the charger or the cable. Try to check the charging port on your phone and make sure it’s not clogged with dirt or dust. If necessary, clean it up by blowing gently into the port. A sudden gush of air can help remove the dirt. To prevent causing damage to the port, avoid using anything pointed or solid to poke inside the port.
  • Background apps – In other cases, the problem is not with the hardware but rather triggered by some apps that are running in the background. Background apps especially the bad apps can cause rapid battery drain on your device. The more bad apps running in the background, the more the battery drains quicker even up to the point when the device seems to be not charging even when connected to the charger. To eliminate this from the possible causes, tap the button on the bottom right of your phone screen to access the recently opened apps on your phone. Tap the X on the top of the app to close it or swipe right to close the app. If possible, you can close all the apps at once. Alternatively, you can go to Settings-> Apps-> Applications-> Running-> then tap to check the apps that you want to close and then tap Stop. Doing so will stop the app from running in the background.
  • Bad battery – The problem could be with the battery if your phone won’t charge even when the charger and the cable are working fine as you’re able to charge other devices using the same charger and cable but not your LG V30. Liquid exposure on the phone can likely cause damage to the battery so as with dropping. In this case, you may contact your device carrier and avail for warranty. A battery replacement won’t be an option given that this new has non-removable battery in it.
  • Using the phone while charging – As much as possible do not use your phone while charging. It’s one of the reasons as to why your phone is charging very slow or not charging at all. Using the phone while charging can likewise result to the discharging the battery as quick as it is charging especially when playing complex games and videos that can use up a lot of battery.
  • Physical or liquid damage – Consider this as the possible cause especially if there were previous instances of accidental drop or liquid exposure on your LG V30. Unfortunately, workarounds may no longer work as it already requires physical repair.

Potential solutions and workarounds to fix your LG V30 that won’t charge

Below are options for you to try on to troubleshoot your new LG smartphone that is not charging properly or won’t charge at all. Be sure to test your device after performing each method to see whether or not the problem has been resolved. Proceed to the next applicable solution if necessary.

First method: Reboot your LG V30 (soft reset).

If you’ve done it already then give it another try. A soft reset or simple reboot on the device can help eliminate software glitches that might have affected your phone’s charging functions. This can be the culprit especially if the problem just started to occur after adding new contents or installing a software update on your device. No data will be affected in the process so it’s safe. Here’s how to perform a soft reset on your LG V30:

  1. From any screen, press and hold the Power button on the back of your phone.
  2. If prompted, tap the option to Power off and restart.
  3. Tap Restart then wait for your phone to boot up completely.
  4. Alternatively, you can just do a long press on the Power button until it powers on, wait for about 30 seconds then press the Power button again until it turns on.

Charging issues caused by system crashes are often rectified by this method, so it’s worth a try and see if your phone charges at its normal pace after the reboot.

Second method: Calibrate the battery.

Calibrating the battery can help ensure that the phone functions properly and that it is showing the right battery level without limiting the battery performance. The process involves draining the battery power completely thus should not be done more often considering that the lifespan of lithium batteries is negatively affected when batteries are completely discharged. If you want to give it a shot, here’s  how to calibrate the battery on your LG V30:

  1. Drain your battery completely by using it until it powers off.
  2. Turn it on again and then let it turn off on its own.
  3. When powered off, plug it into a charger and let it charge until the charging indicator says that it has already reached 100 percent.
  4. Remove the phone from the charger then turn it on.
  5. In the case where the phone doesn’t say it’s 100 percent charged, plug it into the charger again and let it charge for a little longer until it reaches 100 percent.
  6. If the battery is fully charged (100 percent), unplug the charger and restart your phone.
  7. Now use your phone again as you normally do until it completely runs out of power and turns off on its own.
  8. Connect it to the charger and let it charge until it reaches 100 percent without any interruption.
  9. Turn on your phone.
  10. The battery is now fully calibrated.

Again, use this method as one-time solution. If the battery problem persists afterwards, then you should take your device to an authorized service center and have a professional perform necessary diagnosis on the hardware and fix the problem for good.

Other Suggestion for you to consider

Observe proper way of charging. For wireless charging, using a Qi or PMA certified wireless charger is recommended. Some coiled wireless chargers may not support wireless charging or not compatible with your LG V30 thus it won’t charge. To properly charge your device wirelessly, place it on the center of the wireless charger aligned with the wireless charging antenna located on the back of the phone. When the wireless charging instigates, you will see the battery icon with a lightning bolt with a wave. That means your phone is charging. For wired charging, be sure to use the original or the USB cable that is provided with your device.

Wipe cache partition. Major software bugs or apps glitches affecting the device’s normal operations are also among the possible culprits to consider. If by any chance this is what triggers your phone to stop charging properly or doesn’t charge at all, then a wipe cache partition might be able to help. This is a type of reset that clears only the cache partition on the device storage. Unlike a master reset, a wipe partition does not erase your personal data. So if you wish to try your luck with this method, then here’s how it’s done:

  1. Tap Apps from any Home screen.
  2. Tap Settings.
  3. Select the General tab of using Tab view.
  4. Tap Storage.
  5. Select Internal storage.
  6. Wait until the menu options are done calculating.
  7. Tap Cached data.
  8. Tap CLEAR.

Wait until the cached data are cleared. It may take longer to complete depending on the size.

The storage screen then refreshes and cached data will no longer be listed when the wipe is complete. This denotes that cached data has been successfully cleared from your device.

Cached data appears and will show as Calculating when you enter the Storage menu again.

Master reset or factory reset (optional). If your LG V30 is charging slowly or doesn’t charge at all after installing an update, performing a factory reset. Doing so will erase your device and restores the original factory settings, which means that you’ll lose your personal information. That being said, backup your data beforehand if you wish to give it a try. Assuming that you’re all set to go for a factory reset, here’s how it’s done.

  1. Power off your LG V30 completely.
  2. Press and hold the Power and Volume Down buttons until the LG logo appears.
  3. When you see the LG logo, quickly release and then re-hold the Power button while continue holding the Volume Down button.
  4. When prompted with the option that says, Delete all user (including LG and carrier apps) and reset all settings, highlight Yes using the Volume Down button.
  5. Press the Power button to confirm action to reset the phone.

Alternatively, you can perform a master reset or factory reset using the Settings menu on your LG V30. Here’s how it’s done:

  1. Tap Apps from any Home screen.
  2. Tap Settings.
  3. Select General tab if using the Tab view.
  4. Tap Backup & reset.
  5. Select or clear the option to Back up my data and Automatic restore as you would prefer.
  6. Tap Backup account then follow the onscreen instructions to create a Google backup account or other preferred backup account, if necessary.
  7. Tap Factory data reset to continue.
  8. Tap Reset phone then tap Next.
  9. If prompted, enter the correct password or PIN to proceed.
  10. Tap Delete all.
  11. Tap OK to confirm action.

All your personal data including downloads, images, contacts, apps, ringtones, visual voicemail, and customized settings will then be deleted and the original factory settings are restored on your phone.

Ask Technical Support

Contact LG Support or your device carrier to escalate the problem, if the LG V30 still won’t charge after performing all applicable workarounds on your end. It’s possible that what you’re facing is a major software issue that already requires more advanced troubleshooting using necessary software from LG technical support.

Or you can just set up an appointment for tech repair at an authorized LG service center nearby.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix an Asus Zenfone Max Plus (M1) smartphone that is not charging? [Troubleshooting Guide]

Charging problems in mobile devices are often tied to a bad battery. This however isn’t likely the case with the Asus Zenfone Max Plus (M1) that is not charging given the fact that this is a new device. For sure it will go through a series of quality testing prior to roll out in stores. Having said that, you may consider looking into other factors that can likely cause charging issues to occur on your device be it slow charging or not charging at all. Among other common culprits are faulty apps, bad updates, faulty charger, damaged charging ports or power outlets, and physical or liquid damage on the phone. The last factor could be the root cause especially if you dropped your phone or got it wet before the onset of the problem. Symptoms of liquid damage may surface later if not sooner so better consider that too.

Meanwhile, charging issues that are software-related can be resolved by performing some workarounds on your end. Hence before you head out and take a trip to a service center, you might as well try something and attempt to fix the problem at home. You may refer to the subsequent charging tips and workarounds in this post when necessary. Just scroll down and read on.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

Observe proper charging procedure

Smartphone manufacturers typically give out recommendations regarding proper way of charging for safety reasons so as to prevent causing any damage to device itself. And these are as follow:

  • Use only the original (OEM) charger. The original charger is designed to produce the right amount of power needed for to charge up your phone in a specified period of time. Using other chargers or third-party accessories is therefore discouraged as there’s a chance that the power output level is not compatible with your phone. As possible result, your device may charge but very slowly compared to charging with the original charger or worst, it may not be able to charge at all.
  • Charge from power outlets or wall sockets. While you can plug your phone into a computer port or other USB/charging ports, the power output may not be the same as that from the power source or wall outlets. Unless you’re in the middle of the road and all you’ve got is a power bank or a laptop, then you can charge your phone through whatever power source you have. The charging time however may significantly be longer than when using wall sockets.

If you’ve adhered to all these proper charging recommendations but still couldn’t get your device to charge as intended, then move on and troubleshoot software errors on your phone that might have prevented it from charging.

Potential solutions to charging issues on your Asus Zenfone Max Plus (M1)

Highlighted below are generic solutions and methods that will help you determine the underlying cause and get the ultimate charging fix for your device.

Check for any signs of damage.

The charging port, USB cable, and AC adapter must be in working condition for the charging system to work on your device. The charging system is one of the hidden programs/apps of your phone that is assigned to carry out charging operations from the moment your device ran out of power up to when it’s fully charged. If any of the charging components isn’t working, that will likewise halt the charging system from serving its purpose. In short, it won’t work too.

To determine which from among your charging paraphernalia is not working, you can try switching between charging ports, USB cables, or chargers.

Alternatively, you can try a new charger for your Asus Zenfone Max Plus M1. This however could mean spending some bucks for procurement. But it could be worth it.

Force your phone to restart while connected to the charger.

This method can help if your phone couldn’t charge because of some software glitches or system bugs that may have hindered the charging system from doing its job. Here’s how you do it:

  1. Plug your phone into a power source.
  2. When it’s plugged in, press and hold the Volume Up key and the Power key for about 30 seconds or so.
  3. If you hear or feel your phone vibrates. You can release the Power key and Volume Up key at this point and then leave your phone connected to the charger for about 30 minutes.

After the elapsed time, check and see if it is already able to charge. If it is not, then give it some more time to charge probably 1 to 2 hours utmost.

What to do if your phone is able to charge again?

If you can get your device to charge again, try to remove any suspicious apps you’re recently installed especially the ones you’ve added before the phone run out of power. It is possible that a certain downloaded app is buggy and causes massive battery draining. This could be the main reason why your device is having a hard time to gain power again. You can diagnose apps in safe mode or immediately head over to the Apps Manager and uninstall suspicious apps from there. It will also help for you to determine which of your apps is draining much power by heading over to the Battery Usage menu of your device.

Aside from removing bad apps from your phone, you may also resort to a hard reset especially if the problem started after installing new software updates on your device. It is possible that the new updates override your current settings or worse, ruin the charging system on your device. All data including personal settings and information and/or any software bugs are wiped out in the process thus giving your phone a fresh and bug-free start. If possible, you can proceed and carry out a hard reset through the settings menu. Here’s how it’s done:

  1. To get started with a hard reset or factory reset, back up your important information then head over to Settings-> Backup & reset-> Factory data reset-> Reset Phone.
  2. Select the option to Clear everything to confirm and proceed with the full system reset.

Your phone will automatically reboot until it’s ready to use.

Seek more help

Consider problem escalation as your last option if nothing else works on your end. You may opt to reach out to your carrier or Asus Support team for further assistance and recommendations if your Asus Zenfone Max Plus (M1) is still not charging after exhausting all possible means there is to fix the problem on your end. See if you can also avail for warranties, like replacement battery or charging equipment. Otherwise, you will need to pay extra for tech service or repair.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.