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How to troubleshoot Nexus 5 or 5X that won’t turn on before sending it away for repair

Nexus 5

There were a lot of reports from Nexus 5 owners saying the phone won’t turn on. Others reported the problem occurred after it has automatically shut down while some said their device seemed to have warmed up then refuses to come back on. A smartphone that doesn’t have power is only as good as a paperweight–an expensive paperweight.

Nexus 5

In this post, I will guide you through properly troubleshooting your Google Nexus 5 that won’t turn on. The very purpose of troubleshooting is to know what the problem is and find solutions for it. Of course, there’s no guarantee that it will be solved especially if it’s a hardware issue. However, just by knowing it’s a fault in the hardware that’s causing it is enough to get the phone fixed by describing it to the technician.

If you have issues with your Nexus 5 different from what I cited here, feel free to send us your questions via this form and tell us all the details of the problem as well as information about your phone and the version of Android it’s running. The more information you provide, the more accurate our solutions and troubleshooting guides are. Now, let’s go back to our troubleshooting…

Sections

Step 1: Plug in Nexus 5 to see if it charges

There’s a possibility that the battery is just drained. Plugging the device in to charge will answer some questions critical to knowing what the problem really is.

Once plugged in, try to see if the charging indicator shows on the screen. If it does, then our suspicion that it’s just a drained battery issue is confirmed. Leave the phone to charge for at least an hour and then attempt to turn it back on. A phone that charges, turns on.

However, if your Nexus 5 didn’t charge or didn’t show signs that it was charging, then you need to troubleshoot that one first. You cannot troubleshoot power-related issues if you don’t exactly know if the phone charges or not. As I said earlier, the battery might just be depleted that’s why the phone won’t turn on.

Step 2: Troubleshoot charging problems (optional)

You need to know if the problem is with the charging unit or power adapter, the USB cable or with your phone. You already tried charging the phone using its original charger to no avail, now it’s time you connect the device to your computer.

Since your device won’t turn on, it couldn’t be detected by the machine. However, the current your computer generates must be enough to slowly charge it. If it charges successfully, then you need to buy a new charger, otherwise, find a new USB cable and try it out.

If the phone still refuses to charger even with different charger and USB cable, there’s still a possibility that it’s just a firmware issue. When the phone is plugged in, the electric current doesn’t go directly to the battery; it will pass through a logic board and a series of chips. In short, the firmware still plays a big part in this process so if it’s faulty, it may affect the capability of the phone to properly charge and that leads us to the third troubleshooting step…

Step 3: Boot the phone in Recovery Mode

Even if the firmware has issues, you may still be able to boot in recovery mode where you can restore your phone in factory settings and get rid of inconsistencies that might be causing the problem. Here’s how you do it…

  1. Press and hold the Volume Down and Power keys together for 10 seconds or until the phone turns on.
  2. If the screen lit up and display some text, it is almost certain the problem was with the firmware.
  3. Press the Volume Down button twice to highlight the option Recovery mode.
  4. To select it, press the Power key.
  5. Hold down the Power button and press the Volume Up key to display the Android system recovery menu.

You may go as far as doing the master reset on your phone but the point of this troubleshooting is to find out if the phone is still capable of turning on, so you might save that procedure for later especially if you have important data in your device.

However, if your Nexus 5 couldn’t boot in recovery mode, proceed to the next step.

Final Step: Send the phone in for repair

There’s not much you can do for a phone that won’t turn on. You’ve tried all possible troubleshooting procedures just to bring it back to life to no avail. Therefore, it’s time you seek professional help as it is almost certain that it’s a hardware issue.

Phone Won\'t Turn On Troubleshooting

Connect with us

We are always open to your problems, questions and suggestions, so feel free send us your questions via this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Google Nexus 5 that’s not charging [Troubleshooting Guide]

Charging issues with the #Google Nexus 5 (#Nexus5) are among the most common problems we received from our readers who own this great piece of technology. Since power is very important for electronic gadgets and smartphones, we are deeply obliged to quickly respond to inquiries regarding power-related problems because a smartphone that neither charges nor turns on is basically useless.

So, in this post, I will guide you on how to troubleshoot your Google Nexus 5 that won’t charge for some reason. There will be procedures you need to do and we will be using a deductive troubleshooting method to arrive at a conclusion or pinpoint what the real problem with your device is. Once we know the problem, it would be easier to figure out a method that may fix it as long as the issue has nothing to do with the hardware.

Read on to understand why this problem occurs from time to time and learn how to troubleshoot your Nexus 5. If you have other concerns, however, make sure you visit our troubleshooting page for we have already addressed a lot of problems with this phone since we started supporting it. Find issues that are similar with yours and use the solutions and/or troubleshooting guides we suggested. If they don’t work or if you need further assistance, feel free to fill up our Android issues questionnaire. Make sure you provide us with detailed information about your problem so that we can give you more accurate solutions.

How to troubleshoot Google Nexus that won’t charge

While we’d like to fix every issue we receive from our readers, there are problems that are already beyond our grasp especially hardware-related ones. It’s because we won’t suggest methods that can potentially damage the phone if done by average users or procedures that may void the warranty. Now that I’ve said that, here’s what you need to do to try and fix the problem with your Nexus 5:

Step 1: Rule out the possibility that it’s just a frozen device

When your phone freezes, it might not respond to whatever you do with it. More often, freezes like this are caused by a system crash that may leave the device unresponsive. While we’re not 100% sure it’s the problem with your phone, we need to rule this possibility out first.

Since the Nexus 5 doesn’t have a removable battery, we could not do the battery pull procedure but that doesn’t mean we couldn’t soft reset your phone. To do this, just press and hold the Power key for 30 seconds. Assuming the phone has enough battery left and provided this problem is caused by a system crash, your Nexus should reboot normally and after that, you can try charging it again to see if it responds.

Step 2: Connect your phone to a computer and see if it responds

I understand that your phone isn’t charging when you connect it to its original charger. It’s possible the problem is with the charger itself or the cable you use. By connecting it to a computer, you can immediately tell if the problem is with those accessories. For instance, if the phone charges when connected to a computer, then it must be a charger that has some issues. In which case, try to see if something is blocking or corroding the port on your charger. If you can find some kind of debris or lint, try cleaning it out or give it a blast of compressed air. Also try to find out if one of the pins got bent and try to straighten it out with a pair of tweezers if possible.

On the other hand, if the phone doesn’t get detected by your computer, try to see immediately if it’s charging or not because if not, then it might be a cable issue. Try using a different one to see if that resolves it.

After you’ve verified that this problem is caused by either the charger or cable, the best thing to do is buy a new charger kit.

Step 3: Try rebooting your Nexus 5 in safe mode and charge

If your phone still has enough battery, try rebooting it in safe mode and see if it would charge while in that state. There is always a chance that the problem is caused by downloaded apps so we also need to rule this possibility out. Here’s how you boot your phone in safe mode:

  1. Press the Power button on your device.
  2. Touch & hold the Power off option in the dialog box.
  3. Touch OK in the following dialog to start safe mode.

While in this mode, plug the phone in to see if it charges. If it does, then find the apps that cause the problem and uninstall them, otherwise, continue your troubleshooting.

Here’s how you uninstall apps from your Nexus 5:

  1. From any Home screen, tap All Apps.
  2. Tap Settings.
  3. Tap Apps.
  4. If necessary, swipe right to the Downloaded screen.
  5. Tap the desired application.
  6. Tap Uninstall and then tap OK.

Step 4: Try to wipe the cache partition and then charge again

For a problem that occurred on its own without apparent reason, there’s a possibility it’s caused by corrupt caches. So, if you still have enough juice, then I suggest you boot your phone into the recovery mode and try to wipe the cache partition:

  1. Turn off the device.
  2. Press and hold the Volume Down button, then press and hold the Power button at the same time until the phone turns on.
  3. Press the Volume Down button twice to highlight “Recovery mode.”
  4. Press the Power button to start recovery mode.
  5. An Android robot with a red exclamation mark will display.
  6. While holding down the Power button, press and release the Volume Up button, then release the Power button.
  7. Use the volume buttons to scroll to “wipe cache partition,” then press the Power button to select it. Note: This may take 10 minutes or more to complete.
  8. Press the Power button to select reboot system now.

Step 5: Try to reset the phone to see if that makes a difference

Assuming all the other procedures above didn’t work and there’s still enough battery to backup your files and data, then I suggest you try to reset the phone and see if it charges after that. This is an optional procedure, though, but I suggest you’d do this before sending the phone for repair:

  1. Back up data on the internal memory.
  2. Turn off the device.
  3. Press and hold the Volume down button, then press and hold the Power button at the same time until the phone turns on. Release both keys when it does.
  4. Press the Volume down button twice to highlight ‘Recovery mode.’
  5. Press the Power button to start recovery mode. An Android robot with a red exclamation mark will display.
  6. While holding down the Power button, press and release the Volume up button. The ‘Android system recovery’ menu will display. Release Power when it does.
  7. Use the volume buttons to scroll to ‘Wipe data/factory reset,’ then press the Power button to select it.
  8. Scroll down to “Yes – erase all user data,” then press the Power button to select it.
  9. Once the reset is complete, press the Power button to select Reboot system now.

Step 6: Send the phone in for checkup/repair

If all else fails, then you need a technician’s help to have the problem figured out because as far as troubleshooting is concerned, you’ve done your part. But at this point, it’s safe to assume the problem is with the hardware; may it be the battery or other components inside. Have the phone checked, diagnosed, repaired or even replaced.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Google Nexus 5 smartphone that can’t send and receive text messages and MMS [Troubleshooting Guide]

  • Read and understand why your #Google Nexus 5 (#Nexus5) can no longer send and receive text messages or SMS out of the blue. Also, learn how to troubleshoot your device in a bid to fix it without any help from a tech.
  • Learn how to troubleshoot your phone that can no longer send and receive MMS messages and know what to do to verify some information that are important to make sure you can use the service.

The Google Nexus 5 has been around for a few years already and we have already received quite a lot issues from our readers and among the most common are texting issues, which cover both SMS (Short Message Service) and MMS (Multimedia Messaging Service). The former is the basic service offered by any cellular phone while the latter requires mobile data as you will be transmitting large amount of data over cellular network.

I will tackle both the sending and receiving issues with the SMS and MMS in this post with the Nexus 5 being the subject of the troubleshooting. If you own this phone and are currently experiencing difficulty sending or receiving text messages, then continue reading below to know more about the problem and learn what you have to do in a bid to solve it.

Before we jump right into our troubleshooting, however, if you have other issues with your phone, make sure you visit our troubleshooting page for we have already addressed some of the most common problems our readers reported with this device. Find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you need further assistance, then contact us by completing our Android issues questionnaire and hitting submit.

How to troubleshoot Nexus 5 that won’t send and receive text messages (SMS)

When it comes to SMS issues, here are the things you need to do…

Step 1: Verify your device is getting good reception

Signal is king when it comes to texting and calling and I mean cellular signal. Your device must be connected to the cellular network of your service provider so that it can be provisioned to receive basic services.

By simply looking at the signal indicator at the upper-right portion of your phone’s screen you will know if your phone is getting good reception because if not, it’s possible that there’s a service interruption in your area, flight mode is enabled, the firmware has issues, or your phone has a serious hardware problem affecting radio capabilities.

Try rebooting your device a couple of times and double-check that flight mode is disabled. After doing these, try to see if the device regains reception. You may also try to wipe the cache partition if this issue started after an update, here’s how…

  1. Turn off the device.
  2. Press and hold the Volume Down button, then press and hold the Power button at the same time until the phone turns on.
  3. Press the Volume Down button twice to highlight “Recovery mode.”
  4. Press the Power button to start recovery mode.
  5. An Android robot with a red exclamation mark will display.
  6. While holding down the Power button, press and release the Volume Up button, then release the Power button.
  7. Use the volume buttons to scroll to “wipe cache partition,” then press the Power button to select it.
  8. Note: This may take 10 minutes or more to complete.
  9. Press the Power button to select reboot system now.

You may also want to backup your data and just do the factory reset if your phone is still not getting signal from the tower…

  1. Back up data on the internal memory.
  2. From any Home screen, tap the All apps icon.
  3. Tap Settings.
  4. Scroll to ‘PERSONAL,’ then tap Backup & reset.
  5. Tap Factory data reset.
  6. If your phone is password protected, you’ll be prompted to enter your Pattern, PIN, or Password.
  7. Tap RESET PHONE.

Lastly, call your service provider and inquire about possible outage or service interruption in your area.

However, if your phone shows it’s getting good signal, the next step might help.

Step 2: Send a text message to your own number

Sending a message to your own number will tell you immediately if the text went through or not and if it did, did your phone receive it? This troubleshooting method is very practical and fast in determining what the problem really is.

So, if the text was sent successfully and you haven’t received it, proceed to step 5. But if the message wasn’t sent at all, proceed to the next step.

Step 3: Make sure you have enough credits and that your account is in good standing

Making sure you have enough credits is necessary especially if you’re on a prepaid plan. You can call your provider about it or do the other methods your provider told you about to have an overview of your account. If you decided to call your provider, however, you may also inquire about the current status of your account to know if it’s barred from using certain services. All these things can be done with just one phone call.

Step 4: For sending issues, verify your phone has the correct Message Center Number

The Message Center Number is necessary so that your device can successfully send text messages and will be received by the network, then relayed to the rightful recipient. Message Center Numbers are pre-set so if they’re changed or deleted, naturally so, you won’t be able to send text messages but may still receive some from other senders.

Step 5: For receiving issues, make sure your phone still has enough storage left

Remember that text messages are being downloaded and saved in your phone’s internal storage so they also take up space. If you’re fond of taking pictures or recording videos, your phone may have already ran out of space that’s why it can no longer download the messages which may appear as though you’re not receiving them.

Delete some files, uninstall some apps you don’t use anymore, or move some of your files to a computer or the cloud. After doing so, try sending a text message to your own number.

Step 6: Backup data and do the Master Reset

Assuming you’ve already done everything there is to do about text problems, it’s time you reset your device. However, make sure you backup everything you don’t want to lose because they will be deleted during the process.

  1. Back up data on the internal memory.
  2. Turn off the device.
  3. Press and hold the Volume down button, then press and hold the Power button at the same time until the phone turns on. Release both keys when it does.
  4. Press the Volume down button twice to highlight ‘Recovery mode.’
  5. Press the Power button to start recovery mode. An Android robot with a red exclamation mark will display.
  6. While holding down the Power button, press and release the Volume up button. The ‘Android system recovery’ menu will display. Release Power when it does.
  7. Use the volume buttons to scroll to ‘Wipe data/factory reset,’ then press the Power button to select it.
  8. Scroll down to “Yes – erase all user data,” then press the Power button to select it.
  9. Once the reset is complete, press the Power button to select Reboot system now.

If all else fails, send the phone in for checkup.

How to troubleshoot Nexus 5 that can’t send and receive picture messages or MMS

MMS is basically an upgrade of SMS as you are allowed to attach a picture, file or anything with your text message. If you are having issues while sending MMS or if you haven’t received an MMS for several days already, here’s what you need to do…

Step 1: Verify your phone is getting good reception

Again, just by looking at the signal indicator, you can immediately tell if the problem has something to do with the reception. Try to follow the same things I suggested in the first problem above to troubleshoot a no signal issue.

Step 2: Make sure mobile data is enabled

Mobile data has to be enabled to be able to send and receive MMS messages. Your phone must be connected to the Internet via mobile data if you’re trying to transmit text messages with attached files. You may have heard that there are already services that allow you to send MMS via Wi-Fi but if you’re using the native messaging app, mobile data is required.

Step 3: Check the Access Point Name (APN) settings

Assuming mobile data is already enabled in your device and you still can’t send and receive MMS, then you have to double-check if the APN settings has something to do with this issue. The APN is just a bunch of numbers and letters that allows your device to connect to your provider’s mobile network and use the service. Without it or if it has been changed, your phone won’t be able to transmit MMS. You may google the correct APN or go straight to your provider’s website.

Step 4: Call provider to verify account status and credits

If you don’t have enough credits, you may not be able to send and receive MMS as well but the thing is even prepaid subscribers nowadays already have unlimited data usage so the problem must be with the status of your account. To verify your account is still in good standing, call your service provider and inquire about it.

Step 5: Do the master reset

Lastly, if all else fails and you don’t know what to do or have been advised to send the phone in for checkup, then you must backup your data and files and then reset your phone. Doing so will bring the phone back to its original configuration or settings and that might just work.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Official Nexus 5 Ringtones and other notification sounds now available for download

Nexus 5

Despite being the latest Android smartphone in town, the Nexus 5 is not easy to come by due to the heavy demand and delayed shipping dates. So if you’re looking to get the Nexus 5 experience without actually owning the device, you might like to download the entirety of the notification tones and ringtones of the smartphone. We have already talked about the Android 4.4 launcher being available for download, and all that was missing were the ringtones, but not anymore.

Most of these ringtones are already present in the Nexus 4, but there are quite quite a few new ones as well. However, if you’re looking to know exactly what’s changed with the Nexus 5 apart from the design and the hardware inside, this is a good way to know. The Nexus 5 was easily the worst kept secrets of the year as several leaks over the past month or so revealed almost everything we needed to know about the device. Now with the official launch of the smartphone, the buzz has died down somewhat.

Download Links:

Ringtones

Notification Tones

Alarms

UI Tones

Via: Android Spin

Google Nexus 5 Common Problems and Solutions [Part 1]

google-nexus-5-problems

Google Nexus 5 is probably the Android phone that’s getting a lot of support these days but this post will cater to the needs of owners who are not so savvy when it comes to the ins and outs of their phone. This is just the first part of the series so you can expect to read a lot of posts about Nexus 5 problems in the following days.

If you own this phone and are experiencing some issues with it, try to browse the post and see if your problem has already been addressed. If not then we contact us about it. You can like our Facebook Page to get updates via your favorite social network, follow us on our Google Plus Community, subscribe to our newsletter or email us at [email protected].

GN5 has troubles connecting to Wi-Fi

Problem: Hi, my Google Nexus 5 just can’t connect to Wi-Fi and when it does, I still can’t browse the web. Here’s what actually happens, when I connect to Wi-Fi, my own network at home, my phone keeps telling me ‘Obtaining IP address’ then it would say ‘Remembered’ after that it would say ‘Disconnected’ and then back to ‘Obtaining IP address’ again and the cycle is repeated over and over. Eventually, after minutes of trying and re-trying the process, the phone would say ‘Connected’ and Wi-Fi icon appears on my notification bar. The problem is, I still can’t browse the web after that. Then, several minutes passed, the phone would say ‘Disconnected’ again. Help me please… What should I do?

Answer: First and foremost, I want you to turn your phone off and boot to recovery. From there, wipe the cache partition and boot normally just to give your phone a fresh start. Open Wi-Fi settings and ‘Forget’ the network your connecting to and turn Wi-Fi off. Turn Wi-Fi back on and let it scan for available networks again. Connect to your network and observe to see if the same problem happens. If it does, you should set your focus on your network devices such as your router or modem.

Unplug your modem or router from the power source for about a minute. On your phone, turn off your Wi-Fi. Plug the router back in and wait at least 2 minutes, and then on your phone turn Wi-Fi back on. Once detected, connect to your network to see if the problem still persists. If it does, let your laptop connect to your Wi-Fi network just to test if it can easily connect to it and browse the web after that. If the laptop can connect just fine, the phone has a problem. However, to verify that even further, try connecting to other networks with your phone to see if you can.

If you can’t resolve this problem, you can bring the phone to the store where you bought it and have it checked thoroughly or you may contact Play Store Support.

Poor cell reception on my Nexus 5

Problem: I don’t know if this a common issue or if there is a fix coming in few weeks or so but by Nexus 5 just getting poor signal reception here in Orange County, CA. It used to have good cell reception initially but it seems the signal is fading. I still can receive messages though, but there are times when they arrive late. It’s very annoying not to mention I can’t rely on real-time messaging. Can you guys have some suggestions?

Answer: Many would say that Google Nexus 5 have problems with its radios but even more would say the phone performs well. Signal reception actually varies from place to place and that’s one factor we can’t control or do something about. You said, however, that initially your phone was getting good signal so it could be that it’s just a minor software problem. Try to check for available update for your phone, download and install it if there is.

At this point, I would assume you’re using a stock firmware because if you don’t, then we are not at the same page here. There are always possibilities that custom ROMs have issues. I’m not trying to discredit third-party developers as I have a lot of friends over at XDA Developers. Now, if haven’t flashed any custom firmware on your device, try wiping the cache partition and perform a factory reset. These are the things you could do before having your phone checked by a technician or replaced by your provider.

Dead pixel on the screen

Problem: It’s a bummer but I believe my new Google Nexus 5 has some dead pixels on the screen. I don’t know what to do guys so I need your help. What should I do? Can this be fixed by cellphone repair men? Or, is that even the best thing to do now?

Answer: It’s a brand new phone and if it were mine, I would wage war if my provider won’t replace it. What I mean is that you should be getting what you paid for. If the phone is carried by any service provider, they would gladly replace it with a new unit. If you bought it without contract, you should contact Google and they will replace it without questions asked. Here is the link to Play Store Support.

No SIM card error on Nexus 5

Problem: So I decided to leave my provider and I have a new Koodo SIM card, which I placed on my after I removed my original SIM card. Now I’m getting “No SIM Card – Emergency calls only” error message on my phone and even if I inserted my original SIM card, it won’t read it anymore. Do you guys have some ideas how to fix this problem? Help me please…

Answer: You know manufacturers would advise you to do a Factory Reset during a SIM switch but it’s not really necessary for some phones, but at least, you need to turn your phone off when you switch your SIM cards. So, turn your phone off and insert your new Koodo SIM card. Make sure you inserted the SIM correctly. Then, boot your Nexus 5 normally. GSM Nexus 5s actually don’t have problems with SIM switch as long as you turn it off during the actual switch. Now, with your Koodo SIM card inserted, you would need to set your new APN settings for your phone to work. You may need this information: How do I setup data on my non-Koodo phone?

Nexus 5 has a flashing blue notification LED

Problem: I’m at a loss here guys so I need your help. My Nexus 5 has a blue flashing LED. Tried checking the notification area but there was nothing there. I have Light Flow Lite installed on my phone so I checked everything there but can’t find anything that may have caused it. I had to reboot my phone to turn the light off. But it keeps happening to me. Help me please.

Answer: Let’s narrow down the problem. Uninstall Light Flow Lite first. Many Nexus 5 owners were experiencing this problem due to the app, or at least, with this app installed on their phone. Once Light Flow Lite is uninstalled, go to Settings > Display > turn off Pulse Notification. Reboot your phone. Turn the Pulse Notification back on. This should solve your problem, otherwise, seek help from your provider or Google.

Can’t find downloaded ringtones

Problem: So, I have ringtones saved in my Google Drive account, which I have downloaded to ringtones folder on my Google Nexus 5. The problem is that when I set the ringtone and locate the ones I downloaded, they can’t be found. I don’t know what I have done wrong but I know saving ringtones into ringtones folder will make those files visible when I set my ring tones. Guys, I know you must have some ways around this problem. Help me please.

Answer: I am not really sure if it’s a bug or if it really works that way but I personally encountered this problem before. To solve this problem, here’s what you need to do:

  1. Launch your Google Drive client.
  2. Under Settings, find Enable Encryption.
  3. Once found, un-check the box beside Enable Encryption. Doing this will actually make Google Drive files readable by apps and services that will use them.

The first procedure will actually solve the problem for you, but I will give you another workaround just in case the first one fails.

  1. Download your custom ringtones to your computer.
  2. Connect your Google Nexus 5 to your computer.
  3. Copy custom ringtones to the ringtones folder in your phone.

That should do it. This procedure will strip the encryption off the files allowing the phone to detect them to be used in system services.

App launcher crashes

Problem: Okay, I have a very simple problem which can be solved by simply clearing the cache and data as this is sort of ‘factory reset’ to apps. Before Android 4.4 KitKat update, I can just go to Settings and choose Android Launcher from the list and from there I can clear its cache and data. Now with Experience Launcher installed, I can’t just do it anymore because the options are disabled.

Answer: You can actually still do that, however, in a kind of different way because Google Experience Launcher is now part of the Google Search app. So, instead of trying to clear the cache and data of Experience Launcher, which you can’t by the way, try clearing the cache and data of Google Search.

In case the problem still persists after doing so, there’s no other option left for you to do but perform a factory reset to bring the phone back to its original settings. If you want to work around this issue without doing a factory reset, use third-party launchers.

Widgets are not updating, MMS messages delayed

Problem: There are widgets that are updated constantly and there are those that aren’t. I’m not talking about updates that bump the apps to the next version but data updates like RSS feeds, etc. That said, the widgets on my phone, a Google Nexus 5, are not updated the way they should be or like they used to. I have tried checking my phone for possible version updates but all of them have the current version. Also, there are times when my MMS messages are two to three hours delayed. It’s a bugger, really, but the problem is I don’t know how to fix these problems.

Answer: Based on your words, it seems to me like this is a network problem and I’m not talking about Wi-Fi network but mobile network. Widgets that pull data from their respective servers need stable and active internet connection by the time they pull updates down to your phone. If mobile network connection is not available, the widgets will never stop trying to reach their servers until the internet connection becomes available. Widgets like this can pull updates via the mobile network or Wi-Fi network. However, MMS messages only need mobile network. And since you’re experiencing these different yet related problems, I’m sure it’s your mobile network that has some issues.

Try to monitor your phone’s RAM usage and minimize it as much as possible. Some services are automatically turned off by the system when the user launch apps and there is not enough memory left–in short, some services have to give in. Unfortunately, services that handle mobile network and connectivity are the ones that would be forced close because the phone could still function without them running. At least, that’s the logic or a rough explanation as to why mobile network may be interrupted even if radios are on.

Nexus 5 becomes hot after few minutes of use

Problem: I understand high-end smartphones will emit heat when used but my GNex 5 just heats up faster. After a few minutes of gaming, the phone heats up abnormally. I mean, I have used Nexus 4 and have been playing the same games but it never heated up like the one I have now. I also used Galaxy S4 and it heated up faster than Nexus 4 but not as fast as my GN5. In short, my device becomes hot even if used at an average level for quite short period of time. Can you advise me what to do to minimize the heating problem? What do I need to do?

Answer: Most of the time overheating problem with smartphones is accompanied by faster battery drain. But I hope this is not the case on your Nexus 5. This issue may be very simple or complicated depending on what caused it in the first place. If it were the battery that’s causing the overheating, I would recommend you call your service provider or Google and have it replaced immediately. The problem is, it is almost impossible for us to determine if it were the battery that’s causing it, isn’t it?

If this was my phone, here’s what I’m going to do to solve, or at least, determine the problem:

  1. Close all apps running in the background.
  2. Set screen brightness to full.
  3. Launch as many ‘light’ apps as possible and observe if the phone heats up fast. Light apps do not actually push the phone to its edge so we can’t expect the device to heat up that much but if it does, it’s a hardware problem than anything else.
  4. If the phone doesn’t heat up with light apps, launch as many heavy apps as possible. These are the apps that require constant internet connection to pull data from online servers. They also include games that do not demand high GPU performance. The phone may heat up a little with these apps running. It’s up to you to determine the “hotness” that is normal and not. If the Nexus 5 heats normally with heavy apps, then there’s no problem.
  5. Now, run demanding apps. These are the games that need high graphics performance to work properly. It is expected the phone will heat up intensely after hours of use but if the device heats up in a few minutes abnormally, the overheating problem may be caused by the CPU. By the way, Nexus 5’s GPU, Adreno 330, is integrated into its CPU so if the overheating problem happens when apps requiring high graphics usage are at play, it could be the GPU that has issues.

I can’t stress enough the danger of the phone that usually overheats so have your device replaced by your service provider or Google as soon as possible. Also, don’t use the phone while it is being charged.

Nexus 5 camera crashes

Problem: “Unfortunately, Camera has stopped.” This is the exact error message I get whenever I launch the camera on my Nexus 5. I am very disappointed because everything was working fine the day before then all of the sudden without apparent reason at all this problem happens. I tried searching the web for possible solutions but I can’t find any. I would be so grateful if you guys can provide me solution to this problem. Thanks.

Answer: It is apparently a camera problem, either the hardware side of it or the software is causing the problem. When this kind of problem occurs, we are almost tempted to think it’s either the camera sensor or the camera app that’s causing the issue but most of the time it’s not.

The first thing you should try is find third-party apps that are, in anyway, use camera services. Examples of these apps are Light Flow, which uses the LED; Google Goggles, which uses the camera sensor to scan pictures and connect to its servers to retrieve information about what’s on the picture; bar code readers, which use the camera sensor to scan bar codes and retrieve specific information about the item. If you have any of these apps, uninstall them and observe if the phone still stumbles upon the same error message.

Additionally, you may want to clear cache and data of Camera from the application manager and if all else fails, factory reset is your last resort.

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Google/Huawei Nexus 6P vs LG Nexus 5X – specs comparison

They say the smartphone space is slowly but steadily getting too crowded for anyone besides Apple to post a constant profit. Tablets are dying, and conventional PCs linger in purgatory, yet an obvious market saturation seems to prevent handhelds from further growing.

nexus-5x-nexus-6p

As such, it’s no wonder companies like HTC or Microsoft badly want to streamline their mobile product rosters, reducing the number of eerily similar Lumia and One models released year after year. Meanwhile, BlackBerry seeks an Android Hail Mary pass in utter desperation, and Samsung may soon need to enforce cost-cutting measures of its own to stop an abrupt, free fall in revenue.

Bottom line, everyone acknowledges the industry’s identity crisis, acting in accordance with various austerity tactics, except for Google. The search giant has adhered to the conventional 11 or 12-month hardware upgrade cycle and one phone a year launch standard since the very inception of the Nexus program, but all of a sudden, that’s no longer enough for Sundar Pichai & co.

nexus-5x-nexus-6p-2

Enter the Huawei-made Nexus 6P and LG-produced Nexus 5X, the first duo in the family’s history to get a simultaneous announcement, and target different audiences. In case you’re confused regarding exactly what’s different, and what’s not, let us clear the air for you:

Nexus 6P vs Nexus 5X – design and build quality comparison

As the name suggests, the N6P is larger. Specifically, 159.3 x 77.8 x 7.3 mm vs. 147 x 72.6 x 7.9 mm, as far as the N5X is concerned. So, 12 mm taller, 5 wider, and remarkably enough, around half a millimeter thinner. Also, 42 grams heavier (178 vs 136), and most importantly, half an inch larger in screen diagonal (5.7 vs 5.2).

But of course, the aesthetical distinctions don’t stop there. In fact, size is the least important of them, with build material contrasts much more relevant for your buying decision. The higher-end, bigger Nexus 6P is arguably handsomer as well, courtesy of anodized aluminum use, compared to “premium injection molded polycarbonate.”

Translation – plastic for the Nexus 5X, and the same type of metal alloy employed in the aeronautical industry on the 6P. Too bad the latter’s rear camera looks God-awful, even though we wouldn’t exactly call the former’s main photographic unit a beaut either. Both stick out like a sore thumb, and the slimmed-down chassis around them seems a huge waste of space. Why oh why didn’t Google just make them thicker overall, and add extra battery capacity in the equation?

Display and cameras

No more racking their brains to come up with the “sweet spot” in terms of footprint and screen real estate for Google engineers! There’s no such thing, by the by, which is why it’s great phablet lovers and fans of smaller phones alike can finally come together.

The only catch is, if you’re into “diminutive” Androids, you’ll have to settle for 1,920 x 1,080 pixels resolution, LCD technology, 423 ppi, and Corning Gorilla Glass 3 protection. The jumbo-sized new Nexus ups the ante across the board, to 2,560 x 1,440, AMOLED, 518 pixels per inch, and Gorilla Glass 4.

But surprise, surprise, the two primary cams are identical. Truly so, with the same 12 MP sensors, 1.55 μm pixels for superior details in low-light conditions, f/2.0 aperture, laser autofocus, dual LED flash, and 4K video recording capabilities at 30 fps.

Google-Nexus-6P-camera

Selfie addicts are better served by the Nexus 6P, which sports a pretty amazing front-facing cam too, despite lacking flash illumination. You get 8 generous megapixels, f/2.4 aperture, and 30 fps HD video capture, whereas the N5X barely offers 5 MP.

Processor, RAM and battery life

In the octa-core Snapdragon 810 vs hexa SD808 battle, the question is not who wins in the raw speed department, but whether the fiery hot 810 can at last be contained and cooled down. Hopefully, in a 2.1 iteration, it will.

Snapdragon 810

Likewise, the accompanying Adreno 430 GPU easily eclipses the 808’s 418 inside the Nexus 5X in graphics performance, yielding no stability concerns fortunately. The memory duel takes the Nexus 6P one step closer to total N5X annihilation, as the updated 5.2 incher merely matches the RAM count of its two year-old predecessor, at 2 GB.

In addition to packing 3 full gigs of the good stuff, Huawei’s rookie Nexus effort also touts the significantly heftier cell – 3,450 mAh, compared to 2,700. We’ll obviously have to wait for real-life battery tests before concluding which device lasts longer, but the good news is you get rapid charging features either way.

Nexus USB charging

The Nexus 6P should be able to keep the lights on for around 7 hours after 10 minutes of juicing activity, while the N5X can provide 4 hours or so endurance in the same timeframe.

Software, storage, and others

Say hello to Android 6.0 Marshmallow, possibly the most energy-efficient, security-focused variant of the world’s most popular mobile operating system, and hopefully, the smoothest, fastest, most stable too.

As you can imagine, Google doesn’t play favorites on this front in 2015 either, and loads up the same stock goodies on both new Nexuses. You have your intuitive Now on Tap function, Doze frugality, App Standby enhancement, customizable permissions, zippier and smarter Google Camera and Photos apps, plus native fingerprint recognition.

Nexus 5X fingerprint

Needless to highlight that latter feature would be useless without actual fingerprint sensors, located on the back of the 6P and 5X, and endowed with something called Nexus Imprint that “gets smarter with every touch” by “incorporating measurements each time you use it.”

What else? Well, since you predictably can’t expand the internal storage space via microSD cards, it’s vital to note the smaller handheld accommodates 16 or 32 GB data, whereas the Nexus 6P allows you to store up to 128 gigs, starting at 32 instead of 16.

Nexus 6P

Then you have dual stereo speakers on the 6P, and a single audio player slapped on N5X’s face, three microphones with noise cancellation for each model, LTE Cat. 6, Bluetooth 4.2, NFC, and Wi-Fi 802.11 a/b/n/ac 2×2 MIMO, dual-band across the board. Oh, and let’s not forget the two’s reversible USB Type-C ports, which help make super-fast charging possible.

Pricing and availability

Up for pre-orders straight from Google, the vanilla Android powerhouses look like phenomenal bargains, commanding tariffs of $379 and $499 respectively in “entry-level” configurations. Considering all the Nexus 6P’s fortes listed above, the 32 GB flavor isn’t a lot pricier than its 5X counterpart, which sells for $429.

Nexus 5X

Craving for 64 or 128 gigs of digital hoarding room? Then be prepared to spend $549 or $649. The ultimate deal sweetener comes in the form of free 90-day Google Play Music access, and complimentary $50 Google Play credit for orders placed before October 25. And yes, you’ll be able to activate the Nexus 5X and 6P on all four major US carriers, including Verizon.

[Deal] T-Mobile LG Nexus 5 for $99.99

Nexus 5

The T-Mobile branded #LG #Nexus5 is now selling for just $99.99. Although this is the 16GB configuration, we feel it’s a pretty good price on the handset, especially considering the features that it comes with. Sure, the Nexus 5 has gone out of favor with Google since it has officially passed its time. However, for just about $100, you’re getting your hands on a highly capable Marshmallow compatible smartphone that can handle tasks with relative ease.

In the hardware department, the Nexus 5 comes with a 4.95-inch 1080p display, the quad-core Snapdragon 800 SoC, an 8-megapixel rear camera, a 1.3-megapixel front camera, 2GB of RAM, 16GB of non-expandable storage, Android 6.0 Marshmallow, and a 2,300 mAh battery. The seller is only offering the handset in a solitary Black color variant, so there’s a dearth of color choices here. But if that’s something that you can look over, this 2013 Nexus flagship is worth a look.

Interested? Hit the link below for more details.

Get the T-Mobile LG Nexus 5 for $99.99!

[Deal] 16GB LG Nexus 5 for $139.99

Nexus 5

The #LG #Nexus5 is now available in a 16GB configuration for just $139.99. This might be a three-year-old device, but is still somewhat relevant considering the fact that it can run Android 6.0 Marshmallow by default. Unfortunately, the device won’t see the Android 7.0 update, but that was always expected considering the fact that it’s pretty old.

The Nexus 5 comes with a 4.95-inch 1080p display, 2GB of RAM, 16GB of non-expandable storage, an 8-megapixel rear camera, a 1.3-megapixel front camera, the quad-core Snapdragon 800 SoC, Android 5.0 Lollipop (upgradable to Marshmallow), and a 2,300 mAh battery. Given the kind of hardware it’s packing, the Nexus 5 for just $139.99 seems like a very good deal to us.

But bear in mind that the stocks might be limited, so you might have to hurry in order to get the smartphone. Hit the eBay page below for more details on the device.

Get the 16GB LG Nexus 5 for just $139.99 on eBay!

[Deal] 16GB LG Nexus 5 for $154.99

Nexus 5

Google’s 2013 #Nexus flagship, the #Nexus5 is now available for just $154.99 on eBay. The retailer is offering the 16GB version of the handset, so it’s not offering much in terms of storage. Even then, a price tag of about $156 for a non-refurbished handset appears to be a steal, especially if it’s a Nexus device that’s still covered by Google.

The handset might seem a bit outdated in the hardware department, but gets the job done anyway. It’s featuring a 4.95-inch 1080p display, an 8-megapixel rear camera, a 1.3-megapixel front camera, the quad-core 2.3 GHz Snapdragon 800 SoC, 2GB of RAM, 16GB of non-expandable storage, Android 6.0.1 Marshmallow, and a 2,300 mAh battery.

Even though the handset is nearly three years old, it’s still supported with Google’s latest software. Although the path is not clear after Marshmallow, it is hoped that the device would receive Android Nougat upon launch. But this isn’t set in stone at the moment.

Get the 16GB LG Nexus 5 for $154.99 on eBay!

[Deal] 16GB Nexus 5 for $154.99

Nexus 5

The 16GB variant of the #LG #Nexus5 is selling at a moderate price of $154.99 on eBay. Although the Nexus 5 is almost three years old in the industry now, its value hasn’t diminished by much. This is largely due to the fact that Google still supports it with the latest version of Android. However, that tradition is bound to come to an end this year as Google goes ahead with Android Nougat. But one would agree that the Nexus 5 has served its customers and fans very well over the years and will continue to do so over the months to come.

In terms of hardware, the Nexus 5 comes with a 5-inch 1080p display, a 2.3 GHz quad-core Snapdragon 800 SoC, an 8-megapixel rear camera, a 1.3-megapixel front camera, 2GB of RAM, 16GB of non-expandable storage, Android 6.0 Marshmallow, and a 2,300 mAh battery. The handset might not be up for long, so make sure you get the device when you still can.

Get the 16GB Nexus 5 for just $154.99 from eBay!

[Deal] Refurb 16GB Nexus 5 for $119.99

Nexus 5

Nexus 5

The Black version of the refurbished #Nexus5 is now available from Amazon for just $119.99. This is a very attractive price on what is still considered to be a very popular Nexus handset. Although it’s almost three years old in the mobile industry, the Nexus 5 has great value as it was considered a decent power-packed handset. Needless to say, it has stood the test of time, while many others that were launched after the Nexus 5 have failed to do the same.

amazon

In terms of hardware, you can expect a 4.95-inch 1080p display, a quad-core 2.3 GHz Snapdragon 800 SoC, an 8-megapixel rear camera, a 1.3-megapixel front camera, 2GB of RAM, 16GB of non-expandable storage, Android 6.0 Marshmallow and a 2,300 mAh battery.

The deal is only available from Amazon as of now, so your buying options are fairly limited. Make sure you head over to the retailer’s site for more details. Unfortunately, the handset is only available in Black at the moment, with the White version not included in the deal.

[Deal] 16GB Nexus 5 for $179.99

Nexus 5

The #LG #Nexus5 is now available for just $179.99 from eBay. This follows the myriad of deals that we’ve seen over the past few months. Well, if you’ve missed out on the previous deals, this is your chance to get in on the action. The Nexus 5 is a stellar handset and comes directly from Google’s stables, which promises frequent updates.

Keeping this in mind, the Nexus 5 for $179.99 seems like a steal really. Sadly, the listing doesn’t have the 32GB model on offer right now, which would have been a hot seller for about $200. The Nexus 5 comes with a 5-inch 1080p display, a quad-core Snapdragon 800 SoC, 2GB of RAM, 16GB of non-expandable storage, an 8-megapixel rear camera, a 1.3-megapixel front camera, Android 6.0.1 Marshmallow and a 2,300 mAh battery.

Interested? Hit the link below for more details. We suggest your proceed with haste as stocks might be relatively limited.

Get the 16GB LG Nexus 5X for just $179.99 from eBay!

[Deal] 32GB Nexus 5 for $164.99

Nexus 5

An eBay retailer is now selling the 32GB #LG #Nexus5 for just $164.99. The smartphone is one of the most popular devices to come out of Google’s sheds and this pricing makes it a very attractive proposition for new smartphone buyers. Yes, it is a couple of years old in the market, but that doesn’t take away the utility and the value that it brings forth.

The Nexus 5 is still very much supported by Google with the latest software updates. And as you might know, software is everything on Android and the latest version of Android ensures that the device is running silky smooth even if the hardware is slightly dated.

The Nexus 5 comes with a 5-inch 1080p display, a quad-core Snapdragon 800 SoC, an 8-megapixel rear camera, a 1.3-megapixel front camera, 2GB of RAM, 32GB of non-expandable storage, Android 6.0.1 Marshmallow and a 2,300 mAh battery under the hood. Hit the link below for more details on this deal.

Get the 32GB Nexus 5 for just $164.99 from eBay!

[Deal] 16GB Nexus 5 for $109.99

Nexus 5

Nexus 5

The 16GB model of the #Nexus5 can now be yours for just $109.99 courtesy of eBay. The handset was Google’s flagship smartphone back in 2013 and has served the company well since then. Even though it’s about two and a half years old in the industry, the Nexus 5 is still supported by Google in the form of updates and probably will be until Android N is officially unveiled later this year.

As for the features underneath the smartphone, well, the Nexus 5 comes with a decent 5-inch 1080p display, 2GB of RAM, 16GB of non-expandable storage, an 8-megapixel rear camera, a 1.3-megapixel front camera, the quad-core Snapdragon 800 SoC, Android 6.0 Marshmallow and a 2,300 mAh battery.

The model being offered here is manufacturer refurbished, which basically means that it has been used before, but LG has restored it to stock condition. So you can purchase the device knowing that the smartphone is fully suitable for use.

Get the LG Nexus 5 for just $109.99 from eBay!