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Galaxy S5 Gallery app won’t open if Location and Calendar permissions are denied, other issues

Before we take a short holiday break, here’s another list of #GalaxyS5 problems and their respective solutions. Like many of our previous articles, all the issues mentioned here came from reports of our readers recently. If you can’t find a similar problem and solution for your own S5 issue, don’t forget to also visit our main Galaxy S5 troubleshooting page.

Below are the topics we cover for you today:

  1. Galaxy S5 Gallery app won’t open if Location and Calendar permissions are denied
  2. Verizon Galaxy S5 mobile data won’t work on AT&T network
  3. Galaxy S5 browser won’t load a page when connected to unsecure wifi or public hot spot
  4. Galaxy S5 question about rooting
  5. Sprint won’t replace a Galaxy S5 with a manufacturer issue

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S5 Gallery app won’t open if Location and Calendar permissions are denied

I just bought a brand new Samsung Galaxy S5, and I’ve been personalizing it while I await the SIM card from my service provider. I’ve started to notice a lot of the apps, which came with the phone, seem to ask for various permissions, but when I deny them access to their requested permissions, the apps refuse to run. It’s one thing if the apps would run with limited functionality, but they do not even open at all. As a general rule for my privacy and security, I tend to not like apps/programs accessing extra information. However, in many of the cases for the apps, which come with my phone, I don’t feel like they absolutely need to access what they are requesting permission for. It seems incredibly intrusive to my privacy/security. One glaring example is the “Gallery” app. Whenever I try to start it up, or another app in the phone needs to interact with it, the Gallery app brings up a couple of permission request windows: “Allow Gallery to access this device’s location?” …then… “Allow Gallery to access your calendar?” After denying the both of them, it quits me back to wherever I was before. I really don’t understand why the Gallery app would absolutely need to know my device’s location and/or what might be on my Calendar. All I want to mainly use the gallery app for is to view my stored images. If all I want to do with the Gallery app is look at my image files, then why the hell does it need to know my location and/or my calendar? That seems very intrusive and suspicious. This particular issue with the Gallery app especially pisses me off because I want to change my wallpaper to a flat black background. I think a black screen will be more tasteful, simple, and easier on the eyes than the stock wallpapers, which come with the phone. Due to a black wallpaper image being completely monotone, it theoretically should require less memory to display, while definitely also saving a significant amount of battery usage due the screen’s AMOLED display.

Regardless, whenever I go to change my wallpaper, and choose “From Gallery” to select my all-black image, the Gallery app requests permission to access the device’s location and calendar. Of course, when I deny both of those, the Gallery doesn’t even run, so this problem is not even let me do a simple thing like changing my wallpaper to a custom image. The Gallery app is definitely not the only app, which will not run when I deny permission requests, but it is the most annoying to me at the moment while also being a type of app, which I would think should not need to access much info at al from any other sources except itself and perhaps the files it views.

Technical details about my new phone:

1) I bought it brand new from a respectable online dealer. After reviewing some fake-phone videos and using my phone for a couple of days, I am confident my Samsung Galaxy s5 is authentic.

2) When I got the phone, it had an older Android OS, then I set it to update overnight. I know it updated to 6.0.1, but I didn’t pay attention to what the OS version was before it updated. Either way, I was encountering the same problem before, and I was really hoping the OS update would resolve my issue, but obviously it did not.

3) So far, I haven’t installed much at all on my new phone, so it is not like there should be any bizarre conflicts going on in the background. Besides copying over some image files/videos via a USB connection, and installing the “SD Insight” app, which authenticates legitimate MicroSD cards, I haven’t put anything else on my phone. I think all this information should be enough to give anyone a comprehensive idea about the problem, which I am encountering with apps not running without accepting their permission requests… more like “demands” if you ask me. I really hope this issue can be resolved/circumvented, but I have a very bad feeling I’m going to have to end up sucking in my personal preferences and potentially compromising my privacy and security. — Tone

Solution: Hi Tone. The use of the word “Permission” by Google to let a user know what type of information an app may use can be misleading to most average Android users. That’s because while Permission in Android’s context does work as intended by Google, it is also just a formality telling you to grant the request. Generally, when an app asks your permission it does mean you have to handle it positively or you’ll be unable to use the app. The importance of each permission is determined by the app developer. That means that if their app is designed to not work when a certain permission is denied, a user like you should opt to either grant the request or not the use app at all. It’s an either or situation.

We understand your concern about some apps being given too much access to our data but we’re really at the mercy of developers regarding this one. What we don’t understand though is why your phone’s Gallery app requires access to Calendar. Checking on a number of our devices running Android Marshmallow (we checked a Galaxy S7, a Galaxy Note 5, and a Galaxy S6), we can’t see the Gallery app asking for permission to access Calendar. The only permissions listed under Gallery app includes Contacts, Location, Phone, SMS, and Storage. The reason why the Gallery app needs Location access is to ensure that GPS-tagged photos and videos are stored properly. We can’t see any reason why such an app may require a Calendar access though. This additional permission may be added by the particular operating system version running on your device so we really don’t know. If the OS update was provided by your wireless carrier, we recommend that you contact them so they can report this particular issue. If you manually flashed the firmware yourself, you may want to consider flashing official Samsung firmware.

Problem #2: Verizon Galaxy S5 mobile data won’t work on AT&T network

I purchased a Verizon Samsung S5 that was supposedly unlocked and able to be used on any network. I want to connect it to AT&T. I have contacted Verizon who informs me that none of their phones are locked, and I have contacted AT&T who went through the APN settings with me to set it up for AT&T’s network. I cannot get it to connect to the mobile data. It connects to the network to make phone calls and send texts, it connects to my wifi, but when I turn the wifi off or am not in range of wifi, the mobile network does not connect. It is set to ON for the mobile network and roaming. I have created two APN settings for AT&T, one for 3G and one for 4G, neither work. Across the top of my screen, next to the bars that show connectivity, there is only the letter H, it is not lit up, and when I turn on my wifi, it shows 3G in that spot. This is the second phone I have that has this problem. I have a third phone that is exactly the same kind and it works fine. Help, in any way you can. Thanks! — Switchblade74

Solution: Hi Switchblade74. Verizon uses CDMA technology as opposed to GSM of AT&T. This means that there’s a chance all functions of a Verizon phone may not work properly when used in a another network. If you’ve already contacted AT&T to ask for correct APN settings and nothing changed, something deep in the operating system may be the problem. CDMA phones are more difficult to reconfigure so it can be used in another network. There must be some coding issues that prevents the phone from connecting to AT&T’s network. If that’s not that, the fault may be on the provisioning side of AT&T. whatever it is, we suggest that you work with AT&T technical support to fix the problem.

Problem #3: Galaxy S5 browser won’t load a page when connected to unsecure wifi or public hot spot

Problems that have been on unsolved on any website since Marshmallow update (6.01).

  1. when connecting to public wifi or hot spot Google states not secure and will not load page. (try to go to any website and check tabs for guest log-in but can’t get to it.
  2. Constantly opens up to google.com search page (every few seconds) if wifi connection exists. Opens google.com less frequently when wifi is off but still interrupts whatever you are doing.
  3. Check battery cover opens constantly.
  4. Google Maps keeps going offline to open google.com website (part of problem 2.)

Fixes I have tried:

  1. Remove battery while on and wait 2 minutes before reinstall.
  2. check for updates
  3. clear/wipe partition
  4. re-install Google
  5. Visited AT&T forum ( many with same problems but no answers), visited GottaBeMobile, Samsung website, Google marshmallow fixes, s5 forum. Please your help would be greatly appreciated.

Also, if I root the phone and install custom ROM would this probably solve problem? What would you recommend installing after rooting phone: titanium back-up? 2. Clockwork? 3. Odin? Bitdefender virus protection? Any others that would be useful? I am intermediate in skill level with Android so thanks for your help! Please give me link and i will donate to your website maintenance. Your site is a great resource!! thank you. — Cheryl

Solution: Hi Cheryl. First of all, we want to make it clear that we don’t cover rooting-related issues in our blog. If these issues occurred when your phone is running a rooted system or unofficial ROM, you must ask support from the developer or community that helps develop the said root or custom software. Rooted phones can have issues that may be caused by a unique bug from root or custom software so the solution may also be provided by the community that builds it. Kindly reach out to them to get effective solutions.

Secondly, we don’t accept donations but thank you for the concern. We just want to contribute something positive to Android community and letting us know that our blog is helpful is good enough.

Now, assuming your phone is not rooted and runs official Samsung software, below are our answers to your questions.

  1. This issue may be isolated to your browser so the first thing that you want to do is to wipe the browser’s cache and data. Here’s how:
    • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
    • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
    • Once in there, click on an application.
    • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
    • You should now clearly see the Clear Data and Clear Cache buttons for the application.
  2. Try to boot the phone to safe mode and observe. One of your third party apps may be creating a conflict with others apps or the operating system. Safe mode prevents third party apps from loading so if the issue won’t happen, that’s a clear sign that an app is to blame. To boot in safe mode, follow these steps:
    • Turn the device off.
    • Press and hold the Power key.
    • When ‘Samsung Galaxy S5′ appears on the screen, release the Power key.
    • Immediately after releasing the Power key, press and hold the Volume down key.
    • Continue to hold the Volume down key until the device finishes restarting.
    • Safe mode will display in the bottom left corner of the screen.
    • Release the Volume down key when you see Safe Mode.
  3. “Check battery cover” message is one of the pop ups a user will get if the phone senses that the back part or battery cover is not in properly in place. For some S5 models, this pop up will fade after showing up several times but other models may show it as a persistent message. This means that you either don’t follow correct instructions in securing the part involved, or there’s a software glitch causing it. If you are 100% certain that the battery cover is secured but the message still persists, consider doing a factory reset. Here’s how:
    • Power down the Galaxy S5.
    • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
    • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
    • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
    • Use the Power button to select Reboot system now.
    • When the S5 restarts it should be completely wiped and ready to set up again.
  4. Refer to our suggestion for item #2. If the issue continues even when device is on safe mode, do a factory reset.

Again, we don’t support rooting- or flashing-related questions so kindly visit other sites that do. XDA Developers forum is good place to start.

Problem #4: Galaxy S5 question about rooting

Hello. I’m writing because I’m so NOT tech savvy. lol. Anyway, a while ago by accident I deleted my picture Gallery. I WAS DEVASTED! All my kids pics, videos blah blah blah. Anyways, I downloaded Dr. Phone and got them all back. Does this mean I had to root my phone to get them back? I have no idea what that even means, just learning from researching how to fix.

Anyway, after that the custom unlocked pad lock picture shows up at first boot up. Wasn’t sure what it was but my phone acted fine, always booted normally, other apps updated, just the custom unlock thing still shows up. However, everyday since an update wanted to happen its always unsuccessful.

So my question is do I have to re-root my phone (whatever that means)? Just so you know, I also downloaded Super SU and that said I have to update the binary (whatever that is). And that’s where I stopped because I don’t wanna ruin my phone. So could you please help me with my update, re-rooting and binary…again, whatever they mean? Thank God for peeps like you. Don’t know what else to do. Thanks! — Rebecca

I’d be happy to answer any questions.

Solution: Hi Rebecca. We are not familiar with how Dr. Phone software works in retrieving files but we believe it needs to root the target device first to be effective. If they did root your phone but did not revert the software back to its official state, you will have to do some research on how to bring your phone to its stock state. Rooting a phone means unlocking previously inaccessible folders, and critical files. And mind you, there are reasons why some folders and files are designed to be inaccessible to average users. One important reason is to prevent users from tweaking files or folders that may be critical to the operating system. Another reason is to prevent apps from accessing sensitive user information. In other words, rooting gives a user unrestricted access to core system files and folders but at the same time weakening the built-in software security. With a rooted phone, a malicious app can now easily access sensitive user data. This is the main reason why rooting is only recommended for advanced Android users — those who are aware of the risks involved and knows how to deal with them. Google and hardware makers like Samsung discourage users from rooting their phone for the same reasons above as well.

The answer to your question about re-rooting your phone is no. You only root an Android device once.

SuperSU is an a popular app that helps a user manage app requests for root permission. Because granting root permission for every app after rooting a device can be quite tiresome, SuperSU does the job for the user. If this app asks you to update itself at this time, you can go ahead with it.

Now, since you’ve already recovered your precious digital files, make sure that you back them up to another device like a computer, another smartphone/tablet, or to a cloud service (like Samsung Cloud, Google’s Photos, or Microsoft’s One Drive) to avoid risking another loss.

Problem #5: Sprint won’t replace a Galaxy S5 with a manufacturer issue

Few months ago, the Android phone I have thru Sprint, that my mom & step dad pay for, wouldn’t turn on or off. When we went to Sprint store they did test & determined it was a “manufacturer” issue. Yet they were unable to give me the correct manufacturer contact info. My mom complained enough that they decided to give me a ONE time only replacement S5 (after weeks of complaining). Now same crap is happening, so I will just live without it working. Unfortunately my mom & step dad still are obligated to pay for 2 more years on it. It’s load of crap. My question to you is, if you believe the “manufacturer” issue is reasonable & shouldn’t all phone distributors keep records of who their manufacturers are for their products? I’m not asking you to slam Sprint, just your general opinion regarding this conclusion regarding my device. No one else will chat with me about it. I apologize for sounding desperate, but my entertainment is only my phone, due to unforeseen medical financial issues. Thank you in advance for your time with this, I know you all are extremely busy. — Lisa

Solution: Hi Lisa. If the problem on your phone is indeed due to a manufacturing defect or design flaw, there should be a proper channel that you can take to get a resolution. In most cases, defective units can be returned to the place where you get it from, be it a Samsung store, a retail store, or your carrier’s store, as long as the device was never mishandled by the user. Mishandling in this case covers a broad spectrum but it usually refers to scratches on the device and physical damage. For example, if you return your device a day after unboxing it but scratched the screen or other parts by accident, the store may not honor the replacement warranty. The same is true for a water-damaged phone, or a device with a broken screen. Be sure to consult the warranty that came with the device so you’ll know the specific terms for the coverage. If Sprint won’t honor the warranty for some reason, you can always call Samsung’s customer service or visit their website, https://www.samsung.com/.

 


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Galaxy Note 4 mobile data won’t work after using Bluetooth, other issues

Hello everyone! If you’re reading this, you are most probably looking for answers to your own #GalaxyNote4 issue. We hope that the solutions we mention here can help Android community deal with Galaxy Note 4 power issues.

 

Below are the topics that we cover for you in this article today:

  1. Galaxy Note 4 screen turns black when not in use | Galaxy Note 4 overheating issue
  2. Galaxy Note 4 slow performance issue | Galaxy Note 4 reboots when playing video or loading photos
  3. Galaxy Note 4 stuck in Samsung logo screen
  4. Solutions to Galaxy Note 4 SMS problem
  5. Galaxy Note 4 mobile data won’t work after using Bluetooth
  6. Galaxy Note 4 camera error when switching from rear to front camera

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 4 screen turns black when not in use | Galaxy Note 4 overheating issue

Hello sir. I have a Samsung Note 4 edge. My phone went black screen when i stop using it but when i am using the phone it works fine until i stop using it. i have to remove battery and put it again and press the power button. It goes into download mode (Odin mode) while charging. When i use it, it works fine but when i keep the phone it goes black. And my phone gets really hot while it is black screen. I did factory reset. I changed firmware. Still the same. Please help me. — Fawad

Solution: Hi Fawad. Factory reset and flashing (installing stock or custom firmware) are two of the most effective solutions for any software issue. If nothing positive happens after doing them, you can assume that the problem may be hardware related. The screen assembly may be malfunctioning or that other components are not working properly causing the screen to stay black and the phone to overheat. Taken together, these symptoms are not caused by any software glitch we know of so we recommend that you send the phone in so its hardware can be checked for errors.

Out of warranty repair is not free so sending your phone to Samsung will cost you something so be ready to shoulder the fee if needed.

Problem #2: Galaxy Note 4 slow performance issue | Galaxy Note 4 reboots when playing video or loading photos

Have already executed these options a) a factory reset. b) removed the memory card. c) Have formatted the memory card. d) Have used another memory card. e) Have change the SIM card from service provided. f) Have uninstalled all apps.

Since the last 2 months, my phone performance has been a laggard. While selecting any icon, or during the process, it takes 3-5 seconds to activate the process. At times, the screen blanks out for 3-5 seconds with the top header visible.

At times, while watching a video or while selecting an image from picture library, it would suddenly blank out, with a sound of vibrate (twice) it would reboot the system (a typical process every time it reboots. It feels that it almost is out of memory to handle and reboots the system. Even now at times when I receive the call, the screen blanks out for 2-3 seconds and then comes on to select the option to talk. The problem still persist. I do not wish to sell it off because of this issue. Kindly guide. — Rajen

Solution: Hi Rajen. If factory reset and uninstallation of all third party apps did not fix the issue, the problem must be one of the following:

  • an operating system glitch
  • a defective battery
  • other unknown hardware malfunction

Flash a stock firmware. Whether your phone is rooted or not, running stock or custom firmware, we recommend that you flash a new stock ROM to it to see if that will help. If you haven’t heard of flashing before, your phone is probably running an official firmware so try to do some digging on how to flash (or install) an official firmware to it like an older version of Android. For example, if your phone is now running Android Marshmallow, try to manually flash older Android to it like Lollipop to see if it will help improve the phone’s general performance. The exact steps on how to flash a firmware is beyond the capability of this post so if you have no clue on what to do, make sure to do some basic research about the topic first. Flashing a firmware can potentially brick a phone so make sure to do the steps correctly.

Try using a new Samsung battery. Many users of older Galaxy flagship phones encounter performance problems due to erratic battery. If your phone is still using the original battery at this time, this part may be in dire need of replacement at this point. Lithium-ion batteries like the one in your phone can significantly lose capacity after using them day in and day out for over a year. Even if you take care of your device, the battery will simply degrade on its own after some time. We’ve seen a lot of cases wherein a bad battery indirectly causes a device to slow down, freeze, or slow down in terms of performance so it’s worth checking at this time. If you have another Note 4 or can borrow a different one from a friend, try using its battery on the first one and compare the performance. Otherwise, simply buy a new one to see if that will fix the issue or not.

Have the phone repaired or replaced. If the two suggestions won’t work in this case, there may a deeper cause to the problem that we don’t know of. A Galaxy Note 4 is consists of hundreds of different parts and they are all expected to work in a chain of activities. If there’s a break in this chain, the entire unit may stop working properly or at all. For example, if there’s a bad transistor in the phone’s processor, such bad component may cause an incorrect timing effect on other transistors, which can do down the entire chain manifesting as a freezing, lagging, or slow performance problem. The same is true for other parts. Sometimes, a technician may not be able to fully identify the cause of the problem at all so he/she may simply declare it as a motherboard issue, which means that the problem is not fixable. In this case, you’ll be advised to simply have the phone replaced.

We don’t know the full history of the device so we can’t even begin to tell you what may be wrong with the hardware. If possible, try to send the phone in to Samsung first so a certified technician can check the hardware. If that’s not possible, consider sending the phone to a third party service center.

Problem #3: Galaxy Note 4 stuck in Samsung logo screen

Verizon stock version of Samsung Note 4 is stuck on logo screen. Happened out of the blue. Today changed from Verizon to T-Mobile in process. Bricked by Verizon?

It is 1 week to the day since dropping Verizon. Left with phone working on Wi-Fi this morning. By the time I returned home 1.5 hours later, I looked on phone to see start screen halt. Tried pulling battery & reinsert plus boot…still bricked on splash Samsung screen. Removed battery, and tried soft boot. Failed. Followed with battery out & drain process followed by cache wipe with SIM in & SIM out, dead &dead.

Attempted cache wipe & restart again, no change. Safe mode shows e: failed to mount /cache no file or directory. E: Can’t mount cache/recovery/last recovery E: Failed to mount /data E: Cannot mount /data/log/recovery log E: Failed to mount /system.

There is more but you get the picture. I am dejected…T-Mobile screwed up massively setting up 2 phones (mine & wife’s) & I never got my texts/contacts/data etc transferred between old & new phone. I have years of business info on the note 4 & desperately need it. — Csminion

Solution: Hi Csminion. As far as software troubleshooting is concerned, your only option at this time is to see if your phone will restart to other modes. If it does, that’s the only time that you can do a specific follow up troubleshooting. For example, if you can manage to boot the phone to recovery mode, you may be able to fix the problem by wiping the cache partition or by factory resetting it. If the phone remains stuck in Samsung logo screen and won’t get you nowhere, something must have damaged the bootloader causing the device to pause and unable to do the complete boot up process. In this case, like in the cases above, you should find a way to have the phone repaired or replaced.

For reference, below are the exact steps on how to restart a phone to a specific boot mode and how best to solve your issue afterwards:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem #4: Solutions to Galaxy Note 4 SMS problem

I just signed up for T-Mobile prepaid Family Talk Plan. I know this is old news since the Note 4 is ancient, but if I can avoid buying a new phone right now, that would be great.

My data works, just not my text messaging service. I believe I do not have the right call center number but can not get your workaround to work on my phone. Can you help me out? I have no other way to find it via settings, or I am missing where it is located. To change the message center number of your phone go to the dialer and enter *#*#4636#*#*. If all goes well you should be brought to a hidden menu setting on your phone. Select phone then scroll all the way down to SMSC. Make sure to change this to the number T-Mobile is using which is +12063130004. You can also access this message center number from the messaging settings of your phone. — Kaydevmom

Solution: Hi Kaydevmom. One of the symptoms of an incorrect message center number issue is being unable to send SMS and MMS. If this is your problem or whatever your SMS problem is, we recommend that you contact your carrier first so they can walk you through the entire troubleshooting procedures for this issue. You also need to ensure that you have the correct Message center number from them and not from any unverified third party sources from the web.

Most SMS and MMS issues are caused by network problems so third party technicians like us are of not much help. Unless you tend to modify SMS and network settings all the time, SMS and MMS problems are mostly due to service interruptions that are beyond an average user to fix.

Some messaging apps may interfere with the default messaging apps in a phone sometimes so if you installed another messaging app, you can try to observe the phone to safe mode as well. Safe mode prevents third party and services so if you’ll be able to text normally, that’s proof that one of the apps is the culprit. To boot in safe mode, follow these steps:

  1. Press and hold the Power button.
  2. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  3. Continue holding the button until the phone finishes rebooting.
  4. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  5. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

As far as changing of the message center number goes, here’s how it’s usually done:

  1. Open the Messages app.
  2. In the message list, press Menu.
  3. Tap Settings.
  4. Tap Message Center
  5. Enter the correct Message Center number.
  6. Press OK

In phones running Marshmallow and Nougat, there’s a slightly different way to do it. Below are the steps you have to take:

  1. Open the Messages app.
  2. Tap the Menu icon (three-dot icon on the top right side).
  3. Tap Settings.
  4. Tap More settings.
  5. Tap Text messages.
  6. Tap Message center number field to edit.
  7. Tap Set to confirm change.

If your problem continues after booting to safe mood, uninstalling apps, or with a new Message Center number, you can also try to wipe the messaging app’s cache and data. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Problem #5: Galaxy Note 4 mobile data won’t work after using Bluetooth

My Samsung Galaxy Note 4 is able to access the internet using wifi and cell network. However after using Bluetooth, I cannot access the internet or email via cell network (Koodoo) but text works and voice calls work as well as accessing the internet using WiFi. I have tried removing the battery to reset, that did not work. I have also tried to turn off network access then back on and that does not work. I have checked the APN settings and all are correct. After hours or days it somehow gets reset and starts working again (until I use Bluetooth and the problems reoccurs).

When accessing the internet I get a “Cannot find proxy server error). I suspect that I have to reset something after using Bluetooth but I do not know what it is. — Grant

Solution: Hi Grant. Try doing a safe mode first to see if a third party app or service is interfering with the Bluetooth or mobile data functionalities of the phone. If you can’t replicate the issue while the phone is in safe mode, you can assume that one of the apps is problematic. Try to uninstall apps you installed recently or any app that may use Bluetooth or mobile data in order to work. If you can’t isolate the bad app, consider uninstalling all third party apps until the issue is eliminated.

However, if the problem remains even when the phone is in safe mode, we recommend that you do a factory reset if you think something has been misconfigured. Make sure to create a backup of important files before doing this type of reset.

To factory reset your Note 4, follow these steps:

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  6. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  7. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  8. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Problem #6: Galaxy Note 4 camera error when switching from rear to front camera

Front camera server error when I open camera and when I switch from rear to front camera. I’ve reset my phone on airplane mode and it works shortly after that on occasion.

I also reset the cache partition and no luck. I even cleared the data and camera cache. I’m having a hard time figuring out the issue and it started only recently when I downloaded Snapchat. I uninstalled the app and nothing has changed. Hopefully you can help me, I’m looking forward to hearing from you thanks! — Astrid

Solution: Hi Astrid. Like Grant above, we suggest that you try observing the phone in safe mode first. If that won’t help, you can then proceed to doing a more drastic step of factory reset. This will help you determine if one of the cameras is defective, or if there’s just an operating system glitch causing the trouble. Make sure to test the cameras’ functionality right after a factory reset, when you haven’t installed any app or updates yet. If the problem continues, one of the cameras must not be working properly.

 


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Fix firmware issues with Samsung Galaxy S6 Edge Plus after the Marshmallow update

  • How to fix your #Samsung Galaxy S6 Edge Plus (#S6EdgePlus) that won’t connect to either Wi-Fi or mobile data network after the recent Android Marshmallow (#AndroidM) update.
  • What to do if you device got stuck in boot loop, can’t successfully boot up, boots in recovery mode, and enters Download mode after an update.
  • Learn how to fix a phone whose apps start to crash and features stop functioning after a major firmware update. 

Samsung-Galaxy-S6-Edge-Plus-marshmallow-update-problems

The Android 6.0.1 Marshmallow update has recently been rolled out for the Samsung Galaxy S6 Edge Plus to patch some problems as well as bring some new features to the phone and strengthen security. However, instead of addressing problems previously reported by owners, it seems that the new update brings along new problems to the phone to the disappointment of many of the users.

In this post, I will address some of the issues reported by our readers. So, continue reading to know more about those problems and their respective solutions and/or how to troubleshoot them in case they occur without apparent reason or cause.

Before I answer some questions, if you have other concerns with your Galaxy S6 Edge Plus, visit our troubleshooting page and try to find out if we already addressed problems that are similar to what you have. If so, feel free to use our suggested solutions and troubleshooting procedures. If you need further assistance, however, you may contact us directly by completing this form and hitting submit. Make sure you include all relevant information about the problem so we can provide you with accurate solutions.

Q: “After the update edge feed will not work it says network not available. Will not connect either by Wi-Fi or data connection so streams not working.

A: Apparently, the lack of active internet connection is the cause why feeds don’t work or why they can’t pull updates from their respective servers. That said, you have to address to issues here; first is the Wi-Fi connection issue and the second is the mobile data. You need to fix the WiFi issue first and since it’s an update-related issue, one procedure worth-trying is wiping the cache partition to rule out the possibility that the update messed up the system cache:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If deleting the system cache didn’t yield any result, then you need to backup your data and do the master reset:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

If this procedure failed as well, then the firmware needs to be reinstalled and you can do so by using Odin but if you’re not comfortable doing it yourself, you need to find a technician who can.

Q: “24 hours after marshmallow update my Galaxy S6 Edge Plus stared rebooting when screen rotated, also I can’t turn phone off or restart when I try this it just reboots . Any help would be great many thanks.

A: Just like the first problem, it might be some corrupt system cache and/or data. So, the right course for this is to wipe the cache partition first. If the problem remains, try to check the Power key to see if it’s stuck especially if the phone can’t boot up successfully before it reboots again. If the power button is fine, then the master reset is your last resort before sending the phone in for repair. Instructions on how to wipe the cache partition and do the master reset can be found above.

Q: “‘CM Security has stopped working’ pop up error constantly with option to OK or REPORT. done this but unable to clear the error. or do anything on my phone. rebooted still no joy.

A: If you can’t do anything with your phone because of the pop up, then boot it in safe mode to temporarily disable all third-party apps including CM Security.

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Once in safe mode, try to clear the cache and data of the CM Security app and boot your phone in normal mode again. If the error still pops up, boot in safe mode again and then uninstall the app.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap CM Security.
  6. Tap Uninstall.

It’s up to you if you want to download the app and reinstall it, after all, it might just be a compatibility issue.

Q: “Phone is locked on lube screen saying ” downloading…..do not turn off target…” and will not stop.”

A: It’s in Odin mode (Download Mode) and it won’t exit that screen unless you do something. Don’t worry, there’s issue with it, just reboot it and you should be able to use it like before.

Q: “I just updated to Marshmallow yesterday. This morning I am having a lot of troubles sending and receiving text messages. I tried using a third party app called Textra, and I am still having issues. Any help would be greatly appreciated.

A: First off, try to see if your phone is detecting cellular signal. You should be able to tell just by looking at the signal bars on the status bar. If it’s not detecting signal, call your provider immediately as it might be a coverage and/or provisioning issue.

If the signal bars, however, indicate the device is getting an excellent reception but without service, try to make a call. If you can, then do the master reset as it’s most likely some settings were messed up during the update. However, if you can’t also make phone calls, you need to call your provider as it’s an issue with your account.

Q: “I bought this Android from a friend and he forgot the Google account linked to it. I’ve followed every step in the video but when i install my OTG cable nothing happens. The screen doesn’t pop up like in the video where I could just click on the by pass application. Please help as soon as possible. Thank you for your time!

A: You may try flashing the firmware to the phone using Odin and a computer. I don’t want to include the steps here so average users may not try to follow them because it’s a risky procedure. So, if you’re savvy enough, you know what I mean, otherwise, let a tech do it for you.

Q: “My S6 edge + was not working properly and was getting restarted again and again the fingerprint scanner was having issues as well so I decided to Factory reset my phone but after the factory reset it does not getting switched on instead on recovery screen showing error that ‘dm-verity verification failed… need to check DRK First.’ I am not sure what i did which was wrong I have saved the full backup of the phone as well earlier.

Can you please help me as to how my S6 Edge+ will get back to normal. Any help is much appreciated. Thanks.

A: First off, try to read this post to see if it can help you. Once you got the idea why this problem occurs, visit this thread. Our friends over at XDA Dev forums found a way to fix this problem.

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