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Samsung Galaxy S6 stuck on recovery screen after an update, failed to update firmware, other system related issues

I will address some of the problems with the Samsung Galaxy S6 (#Samsung #GalaxyS6) that is related to its firmware or operating system including the issue wherein the device gets stuck on the Android System Recovery screen after an update. More of more users are experiencing this specific issue especially that Samsung and respective carriers started rolling out updates in preparation for the upcoming Marshmallow update (#MarshmallowUpdate) for the Galaxy devices.

Samsung-Galaxy-S6-Android-System-Recovery

Other issues include failed firmware updates, random reboots, app crashes, and other service-related issues. Read on to learn how to tackle these problems. If, however, you are looking for a solution to a different problem, visit our Galaxy S6 troubleshooting page for it contains hundreds of issues we already addressed. Find ones that are related to yours and try the solutions we suggested. If they won’t work for you, then contact us through this form.

Here are the problems I cited here…


 

Galaxy S6 failed to update its firmware

Problem: Everyday the phone ask me of I’d like to update. I always select Yes, later during the over night hours. When I wake up the phone indicates the update failed. This has gone on for over a week now.

Troubleshooting: Many of us want to update our phones unattended for a very obvious reason. However, not all the time the process will be successful. I, too, have encountered it a couple of times and it was because my phone was set to disconnect from my Wi-Fi network when it becomes idle. This is the first thing I want you to check; make sure your Galaxy S6 has its Wi-Fi “Always” connected to the network when it sleeps and then try again.

The first phase of the update process is the download. Depending on your connection, it will take a few minutes to a few hours to download firmware updates especially major ones. So, making sure your phone stays connected to the network even if the screen turns off should be the first priority. If the download is interrupted, the phone will redownload the files over and over without finishing it.

If all else fails, try attending to your phone while it’s updating. It’s very time-consuming but if that what it takes to make the update successful, then it’s worth it.

Galaxy S6 keeps rebooting, apps crash

Problem: Hello, the “reboot” issue I have with my Samsung isn’t a hard reset, but an irritating “soft reset” every few seconds, ranging from 2 to around 20 seconds. To put more detail, every time you’re viewing your images/facebook/twitter and scrolling down, the phone will hiccup and stutter, then it will bounce back to the top of the page. With applications such as Snapchat, if it hiccups after you took a photo, the photo will be wiped before you get a chance to save it. If you’re using twitch, the application will crash, and you’ll be asked to send a report. Games such as Clash of Clans will close completely and bring you back to the home page. I have attempted everything up to a factory reset and this issue still persists. This phone is no more than 3 months old. What should I do to fix this? Thank you for reading this.

Troubleshooting: What happens when you boot the phone in safe mode? Does it do those things, too? In case you haven’t done it yet, then follow these steps to boot in safe mode and observe how the device performs when all third-party apps and services are disabled.

  1. Turn off your Galaxy S6.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

If the problem persists in safe mode, then it must be a firmware issue. Try to search for updates and if there’s none, call your provider or go to the store and have a tech take a look at it. Reflashing the firmware may fix this problem as it seems like it’s corrupt or something. If the tech can’t do anything, you really have to call Samsung and seek support from its techs.

Galaxy S6 stuck on recovery screen after an update

Problem: Hi, my brother has the exact same phone as me same carrier and everything so the info I filled was referring to his phone. He downloaded a new update at 3 this morning (10-3-2015) and now when he turns his phone back on it doesn’t get past the main Samsung Galaxy S6 logo screen. We tried soft resetting it and hard resetting and neither have worked. When we tried soft resetting it, it just went back to the same stuck screen. When we tried hard resetting it the andriod guy popped up and then, for lack of a better term, died with a triangle and an exclamation point in it above his head. Not really sure what else to do.

Troubleshooting: The screen where you can see that little Android robot with a triangle and an exclamation point is called the recovery screen or officially called the Android System Recovery. There have been a lot of reports from owners who encountered all sorts of issues after an update and your brother’s phone is lucky just to get stuck in that screen and wasn’t bricked.

Here’s what I want you to do based on your description:

  1. First, since you said the phone “died with a triangle and an exclamation point,” I would assume the term “died” means that the phone turned off and refused to come back on. With that assumption, I want you to connect the phone to its charger and plug the latter to the power source and then left the device to charge for, at least, an hour.
  2. After charging, attempt to turn the phone on and if it goes straight to the screen with that little Android robot with a triangle and exclamation point, press the Power key once and you shall see some options.
  3. Choose ‘wipe cache partition’ to delete all caches used by the previous Android version. If the wiping of the caches were successful, the phone reboot on its own and it should bring you to the Home screen.
  4. However, if the problem persists after wiping the cache partition, repeat the process but this time choose ‘wipe data/factory reset’ to do the master reset again and if the problem remained after that, it is safe to assume that the update process wasn’t successful.
  5. If you are confident enough, you can manually flash (install) the same firmware to the phone with the help of ODIN, otherwise, seek assistance from a technician.

Related Problem: Tried to update to the newest version available via system update. I started the up date walked away and when I came back phone was stuck in a boot loop. I tried a soft reset no luck tried to attempt a hard reset but I can’t access the recovery mode it only comes up with the android logo and a orange explanation mark above it. I can get it into download mode. Any help would be much appreciated.

Galaxy S6 stops working while using mobile data

Problem: When looking through Facebook, watching videos on youtube or basically anything that uses mobile data it will just stop loading. It won’t send texts, snap chats or even make a phone call when it’s like this. I turn airplane mode on and off and it will start working again, but sometimes it will only last a few minutes. It doesn’t matter if I’m inside or outside for this to happen. My carrier is Viaero.

Troubleshooting: How often does this problem occur within a day? If it happens every single time you use apps or services that require the use of mobile data, then it’s either a network problem or a firmware issue. But since we cannot rule out network issues (I’m sure your provider won’t admit it’s their fault), we need to rule out the latter. Here’s what I want you to do:

Boot your phone in safe mode first. This will rule out the possibility that one or some of the third-party apps installed on your phone is causing the problem and it also gets rid of complications while troubleshooting.

While in safe mode, try to use the same apps or services you were using and make sure mobile data is enabled. If the problem persists, then try wiping the cache partition first and then do the master reset should the problem remain.

After the reset and your device is still suffering from the same issue, it’s time you called your provider and ask for help.

How to wipe Galaxy S6’s cache partition

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

How to master reset Galaxy S6

  1. Turn off your Samsung Galaxy S6.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Galaxy S6 asking for backup password for fingerprint

Problem: I want to reset the so called ‘back-up password’ that my Samsung Galaxy S6 is asking for when I try to set up the fingerprint method of accessing my phone. All I get is a request for a backup password which I never set in the first place! I’ve Googled this but nothing works. This seems to be a problem with thousands of new Galaxy S6 users. Is it a fault with the phones system or what? I’ve tried everything I can think of but without any success – HELP ME!

Answer: All Galaxy S6 (even S6 Edge and S6 Edge Plus) owners are being asked to enter their backup password when they try to setup fingerprint security for their phones but it’s never a problem. When your phone asks you to enter a backup password, it means that you need to nominate a password to be the backup password in case you couldn’t unlock it using your fingerprint. So, no, it’s not a fault with your phone but an added security measure.

Galaxy S6 crashed and won’t respond

Problem: Hello, my phone crashed so I did a factory reset which appeared to work. I didn’t use the phone for a day then when I went to use it again it had crashed. I fully charged it and then tried to reset again but it won’t respond. Is there anything else I can do?

Troubleshooting: Yes, there’s something you can do. First, charge your phone as the battery may have been drained that’s why it won’t respond or come back on. Second, after you’ve charged it, press and hold the Volume Down and Power keys together for 20 seconds to force reboot your phone. If the system crashed and left your phone unresponsive, the force reboot procedure is very effective since it performs the simulated battery disconnect. If your phone won’t respond to that either, then seek help from a technician.

Galaxy S6 asking to be updated for the third time

Problem: Received notification of update. Updated this morning. Then it asked me to update again so I assumed that I had inadvertently interrupted it. Went through the whole process. Now it is asking me to update again. I assume that there would not be three new updates within an hour of each other?  Thanks!

Answer: Are they firmware updates or for apps? It is possible that you’ll get more than one update and you can always check the version of Android that’s installed on your phone before the update and check it again after the update is installed to see if there’s a difference. Also, included in the notification is the kind of update that would be installed on your phone, so you will know if it’s the same update that’s trying to install on your device.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix an LG G5 that can’t connect to Wi-Fi & other internet connection issues

  • Understand and learn how to troubleshoot your LG G5 (#LGG5) that can no longer connect to the Wi-Fi network it used to connect.
  • Learn how to fix your #G5 that keeps losing its Wi-Fi connection and switches to mobile data, which results to no connectivity.
  • Know the reason why the Wi-Fi button gets greyed out on the G5 and learn how to troubleshoot the problem.

LG-G5-not-connecting-wifi

Internet connectivity is one of the most important things in a smartphone but what if a premium and expensive phone like the LG G5 cannot connect to a Wi-Fi network?

We have seen a lot of problems and among them are connectivity issues like not being able to connect to Wi-Fi or can’t get good connection even if connected to a network. So, in this post, I will tackle three of the most commonly reported Wi-Fi related issues that LG G5 owners encountered and you’ll learn…

Read on to understand the problems I cited here and to learn how to fix them. If you have other issues with your phone, then you can always contact us by completing our Android issues questionnaire. Please provide us all necessary details about the problem so that we can provide you with more accurate troubleshooting guides and/or solutions.

How to troubleshoot LG G5 that can’t connect to Wi-Fi

There are several reasons why your phone can no longer connect to a Wi-Fi network and I will cover common ones in this section. I will also cite one problem sent to us that best describes how the problem occurs.

Hi guys. I own a G5 and it’s just 3 months old. My problem is about Wi-Fi. Everyday after work I go to this coffee shop to spend an hour while trying to read messages from friends, doing stuff on Facebook and Twitter while enjoying a cup of coffee. I have unlimited data on my phone but the thing is, the signal drops to 3G when I’m around that area so I opt to use Wi-Fi as provided by the shop. Recently, my phone stops connecting to it saying it’s ‘Obtaining IP address’ and then just goes to ‘Saved’ instead of ‘Connected.’ I asked the waiter about it but he, too, didn’t know what to do. So, my question is why is this happening and how can I fix this?

There are also different situations that lead to the same problem–can’t connect to Wi-Fi. As to the problem cited above, the phone can detect the network, remembers it but can’t get a connection. So, here’s what I need you to do…

  1. Ask the administrator, coffee shop owner or the waiter if they recently changed the password for their Wi-Fi network. If so, then you must obtain the new password and use that to connect.
  2. Assuming the password didn’t change, “Forget” the network from your phone.
  3. Reboot your LG G5, let it scan for available networks and connect to the shop’s Wi-Fi.
  4. Now, enter the password that you know. If the issue still occurs, then it must be an issue with the network itself. There’s nothing you can do about it except report it and hopefully they’ll fix it soon.

We just can’t continue troubleshooting especially if we know that it’s a network issue simply because we don’t have access to the router.

How to fix LG G5 that keeps losing Wi-Fi connection

Connecting to a Wi-Fi network is an easy job to do for the G5 but some units have troubles staying connected. Some owners reported their units keep switching from Wi-Fi to mobile data and vice versa as if the phone loses one connection and tries to connect to the other. Read the actual message we received regarding this matter below…

Not sure if I’m the only one having this problem but my G5 keeps losing its connection to my Wi-Fi. Thinking it could be a network issue, I already tried rebooting my modem/router but it’s still doing it. What I notice is that when it loses connection to my network, it automatically connects to data and I don’t want that because aside from the battery drains quickly, my area doesn’t have good data connection. That’s the reason why I subscribed for a faster internet to have better Wi-Fi connection. Do you guys know how to fix it? Thanks.

This is actually the result of the manufacturer’s desire to make its device “smarter.” The phone ought to connect to another network in the absence of the other but it seems the device has become so sensitive that a minor difference to the signal strength and it switches network. I think the problem occurs when you go a bit further from the router, go inside a room or a bathroom, or go outside.

The thing is, range is matters when it comes to radio signals. So, when the signal drops and the phone detects it, it will connect to the other network. By the time it detects Wi-Fi signal is strong again, it reconnects to it. In the process, connectivity is lost. There are two things you can do about this:

First, you can turn off mobile data if you really don’t want to use it. This way, the phone will be locked on to your Wi-Fi network due to the absence of the other. So, even if the signal drops, it doesn’t have a choice but to stay connected to the network or it will lose connectivity.

Second, you can turn off Smart Network Switch, which is responsible in automatic network switching. By doing so, your phone will stay connected to Wi-Fi no matter the strength of the signal. Here’s how you do it:

  1. Swipe down from the top of the screen.
  2. Touch and hold the Wi-Fi icon.
  3. Tap the Menu icon, then choose Advanced Wi-Fi option.
  4. Touch the checkbox next to Switch to Mobile Data to turn it off.

How to fix greyed out Wi-Fi button on the LG G5

Now, this one’s a bit strange and uncommon but you may also encounter it. In fact, there were already some reports from owners that experienced having the Wi-Fi button on their phones “disabled” or grayed out.

I know you guys would say ‘turn on Wi-Fi’ when if I said that my LG G5’s Wi-Fi is turned off but the thing is, it’s not really that simple. My Wi-Fi has been turned off on its own and when I tried to turn it on, I just can’t because it was greyed out or ‘disabled?’ I don’t really know how to describe it that’s why I contacted you guys. So, do you know how to fix this? Thanks in advance.

More often, this problem is associated with the system cache and it may occur after an update regardless whether it’s a big update or a minor one. But before we actually go after the cache, let’s try to see if the Wi-Fi button is enabled in safe mode. You know there are apps that can also cause this so the first thing you have to do is boot your G5 in safe mode and try to turn on Wi-Fi from there:

  1. With the screen on, press and hold the Power key.
  2. In the options menu that displays, press and hold Power off.
  3. ‘Restart in Safe mode’ prompt will display.
  4. Tap OK to restart in Safe Mode.
  5. Device will display ‘Safe mode’ at the bottom of the screen.

Turn on Wi-Fi if the button is enabled in this state. Once you reboot your phone to normal mode, the button should also be enabled. However, if the problem still persists in safe mode, you have no other option but to clear the cache partition.

 

  1. Drag down the notification bar and tap the Settings icon at the top-right.
  2. Tap General and then Storage. (If using List view, scroll down to ‘DEVICE’ and tap Storage.
  3. Wait for menu options to finish calculating, which will take a few seconds.
  4. Tap Cached data, then touch YES.
  5. Wait for the cached data to be deleted; depending on size it will take several seconds to complete.
  6. When the wipe is complete, the storage screen refreshes and cached data will not be listed. This means your cached data has been successfully cleared.

If wiping the cache partition didn’t work, then the last thing you can do is perform the master reset. Of course, you need to backup all your data and files first as they’ll be deleted. Once you’re done, follow these steps:

  1. Press and hold the Volume Down and Power keys. (Follow the order of the key’s to be pressed to avoid the device from booting normally at this time.)
  2. When the LG logo displays, quickly let go of the Power key but hold it again while you continue holding the Volume Down key.
  3. When ‘Factory data reset’ appears, use the Volume Down button to highlight Yes.
  4. Press the Power key to confirm the reset.
  5. When prompted with ‘Erase all user data and restore default settings,’ use the Volume Down key to highlight Yes.
  6. Press the Power button to confirm your action.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Samsung Galaxy S7 Edge that randomly disconnects from your provider’s network, other connectivity issues [Troubleshooting Guide]

The internet is what makes smartphones “smart.” Phones like the #Samsung Galaxy S7 Edge (#S7Edge) have features that require internet connectivity so if your device cannot connect to your Wi-Fi hotspot or your provider’s mobile data network, your smartphone won’t be as smart.

So, in this post, I will tackle some of the most common connectivity issues with the device starting with a unit that, according to the owner, randomly disconnects from the provider’s network after a few days of being continually on. Continue reading to understand other issues I cited here and learn how to troubleshoot your device in case similar issues occur in the future.

But before anything else, if  you have other concerns with your device, make sure you visit our troubleshooting page for the S7 Edge as we already answered hundreds of questions from users. Odds are that there are already solutions to your problems and all you got to do is find them. You may also contact us by completing our Android issues questionnaire and please make sure you provide us with important details about the problem. The more information you provide the easier it would be for us to give you more accurate solutions.

Galaxy S7 Edge randomly disconnects from provider’s network

Problem: Lately my S7 Edge has been having problems maintain connectivity to my carrier’s LTE network. The handset is about 8 months old and previously could go weeks if not months without a reset. But in the past couple or three weeks the phone loses contact with T-Mobile’s data network after a few days of being continually on. A reboot is all that it takes to re-establish service, but it’s nonetheless annoying and troubling at the same time.
In those eight months the phone has had a number of pushed updates from T-Mobile, and until now nothing negative of note has occurred with the operation of the phone. Frankly I’m not even certain that any of these updates can be considered a cause, since my wife has the same phone purchased within hours of my buying this handset, and her equally updated phone suffers no such ailment.
So what to do? Is it much ado about nothing, or should I be concerned? Obviously I can just reboot the phone more often and perhaps mitigate any further occurrences of the data network drops, presuming that this is a problem that won’t get any worse. But that’s the rub: I don’t have any confidence that this WON’T get worse. While I’ve never dropped or physically abused this phone in any way, it has been occasionally used to the point where it would get rather hot to the touch. Could that be the cause, a progressive failure due to heat?
My previous HTC One M7 ultimately suffered progressive system and functional failures in the three years that I used that particular phone; that handset would get toasty with graphics intensive gaming and other apps. Could the same thing be happening with this one, only at a significantly accelerated rate? It took about a year and a half before the first problems occurred on the HTC (pink hued photos, as the camera sensor began deteriorating). Now in less than eight months I’m seeing possible data connectivity issues. Should this be a red flag?

Troubleshooting: There are some factors that we need to consider to determine why the phone disconnects from your provider’s network after a few days of being continually connected. It happens to all smartphones and not just with your S7 Edge, although I admit, some devices experience this problem more often than others. But let’s try to look into the possibilities so that we will have a clearer idea why this issue even happens:

  1. The phone may have been set to automatically connect to known Wi-Fi networks. In this scenario, you must be within the range of the hotspot so that the phone could switch to Wi-Fi and disconnects from mobile data network. Ruling out this possibility is easy; you just have to clear or “Forget” all Wi-Fi hotspots your phone has connected to in the past so that instead of automatically connecting to them, it will just notify you of available networks when you’re within range.
  2. It might be a network issue. Stability is always a concern and there are always times when service providers have to reboot their equipment to provide better service and faster connection not to mention the possibility of glitches in the system. Subscribers won’t be notified if there were minor system issues and even if you called tech support and ask about it, they couldn’t give you information that could satisfy your inquiry.
  3. A firmware issue may also cause it. I understand you said that firmware updates may not cause this issue but it may. In fact, we already received hundreds, if not thousands, of issues that are caused by firmware updates and connectivity problems are among them so we really can’t set aside this possibility unless we’ve successfully ruled it out. It’s always helpful a good practice to reset the phone from time to time especially if issues start to occur.
  4. It might also be a sign of a hardware issue. This one’s more complex and you really need a technician to determine if this is the cause of the problem.

It might be a hassle doing the following procedure but I suggest you do it if the problem happens more often than before but make sure you backup your data and files as they will all be deleted.

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Galaxy S7 Edge mobile data cuts off whenever text messages are received

Problem: Hi, I use my s7 edge as a mobile hotspot. Everytime i get a text it cuts the data off to my computer and lags it. What can i do to fix it?

Troubleshooting: We need to closely observe the phone to determine what the real problem is. But I think it’s better that you boot up your device in safe mode first, use mobile hotspot and send a text message to your number. If the data still cuts off and the phone lags, then backup your data and factory reset your device. Here’s how you boot your phone in safe mode:

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.  

And here’s how you factory reset your device…

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings and then touch Backup and reset.
  3. Tap Factory data reset and touch Reset device.
  4. If you have screen lock feature turned on, enter your password or PIN.
  5. Touch Continue.
  6. Tap Delete all to confirm your action.

I hope this helps.

Galaxy S7 Edge Wi-Fi goes on an off

Problem: I bought my s7 edge sm-g935v refurbished.  After receiving the phone, a week or so in i noticed some problems with the wifi.  At certain times it would connect and disconnect and reconnect to routers randomly to the point where i could not look at a page before it happened again.   I opened up the wifi panel and noticed the actual on/off toggle was going back and forth, maybe every 10 seconds, sometimes faster.  This seemed to resolve itself for a day, then would continue doing that for a couple days, and then back again to the point where it did it all the time.  I went through samsung support who walked me through safe mode and eventually a full reset which neither fixed the problem.  I ended up sending it to samsung repair after I factory reset for them to fix.  They got the phone, tested the wifi and everything else and returned to me saying they did not find anything wrong with it.  Indeed for some reason, the problem was solved  and I continued on for 3-4 months having no issues whatsoever.  Then 2 weeks ago it started back up, some of what happened before, but mostly it just won’t connect.  The toggle no longer cycles on and off, but any time i click on any network and press connect, it says (connecting…) below the network for about 1-2 secs and disappears. It also seems the refresh circle next to the toggle is going off way too often.  I have tried many different networks in many different places, tried changing every little toggle and setting, safe modes resets and i cannot figure out what i need to do to fix this……. please help me….. A smart phone with no wifi is not so smart.

Troubleshooting: I agree. Smartphones without Wi-Fi are actually dumb considering most of the “smart” requires internet connectivity to work. Your case, however, may be caused by some corrupt caches and/or data, so I suggest you try to wipe the cache partition first and if the problem persists, then you have to do the reset again as you said it has been resolved after you previously resetted it. Here’s how you wipe the cache partition:

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Follow the steps above to master reset your phone.

Galaxy S7 Edge cannot send emails when on Wi-Fi

Problem: When on any Wi-Fi network, I cannot send e-mails from my office 365 account.  I can receive e-mails or do other tasks that require an Internet connection.  Sending e-mail is the only thing that doesn’t work.  I get confirmation that the e-mail was sent, but it is not in my Sent or Outbox folders and the recipient never gets it.  It just goes into some black hole. I was advised to stop using the native e-mail app on the phone and download MS Outlook for Android.  I still have the same problem. I have downloaded and applied all available updates for my phone.

Suggestion: It must have something to do with the outgoing server settings. You need to verify with your tech guy what the correct server settings for your account are. Apparently, they can provide more answers than us as they know every bit of settings that work. You may also try to clear the cache and data of the email client you’re using and setup your account again.

Galaxy S7 Edge doesn’t have connection when both Wi-Fi and 4G are turned on

Problem: I looked over the WiFi suggestions for fixing my issue but didn’t really see anything specifically related. My issue right now is that WiFi and 4G are appearing at the same time. This is causing the Wifi to not work at all, and nothing loads (Facebook, email, internet). If I turn wifi off then 4g kicks in and it is fine. I have restarted the phone, my router/modem, to no avail. I have messed with some settings but nothing worked. I am a pretty tech savvy guy when it comes to home networks but this phone is another issue. Look forward to getting this resolved.

Troubleshooting: For this, you just need have to disable Smart network switch so that your phone will stick with one network and won’t automatically connect to the other. Here’s how…

  1. From a Home screen, navigate: Apps > Settings > Wi-Fi. These instructions apply to Standard mode only.
  2. Tap MORE (located in the upper-right).
  3. Tap Advanced.
  4. Tap the Smart network switch to turn on or off .

This should fix the problem.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to retrieve Galaxy S5 weather widget that disappeared from the Home screen, other system issues

In this post, I will provide a simple solution to a problem that haunted a lot of Samsung Galaxy S5 (#Samsung #GalaxyS5) owners especially those who are used to knowing the weather first thing in the morning. There were a lot of reports from owners who experienced having the weather widget disappear from the Home screen and when they tried to re-add it, the phone will say that the widget is already added.

Galaxy-S5-weather-widget

There are of course other issues I addressed, so read on to learn more about them and learn some new tricks to fix them. Your knowledge may come in handy in the future when one of these issues occurs to you. Here’s the list of the problems I cited in this article…

  1. Galaxy S5 weather widget disappeared, can’t re-add the widget to Home screen
  2. Galaxy S5 gets no or weak signal
  3. Verizon Galaxy S5 with Straight Talk service has issues with mobile data
  4. HTML Viewer no longer works after Galaxy S5 firmware was updated
  5. Galaxy S5 Sport showing incorrect time and date
  6. Galaxy S5 notifications aren’t cleared after viewing messages

In case you have other issues, visit our troubleshooting page to find similar problems. Use the solutions previously provided or you may contact us directly by filling up this questionnaire. Please provide as much information as possible so we can help you better.


 

Galaxy S5 weather widget disappeared, can’t re-add the widget to Home screen

Problem: I have been facing problem with my weather widget. It suddenly got disappeared and now when I try to put it back on my home screen from widget column it says the widget has already been added to the home screen. Please help me out with this issue. I tried force stop it and then cleared its cache but it couldn’t resolved my problem.

Solution: It’s a known problem to the Galaxy S5 but there’s actually a fix and it’s very simple one:

  1. Touch and hold on an empty space on the Home screen.
  2. You’ll see options like wallpaper, widget and Home screen settings at the bottom of the screen.
  3. Choose widget and select the weather widget.
  4. Drag it to your Home screen.

I hope this helps.

Galaxy S5 gets no or weak signal

Problem: No or weak signal. Had my phone sent away for repair, still having the same problem. Changed the network selection and fixed the problem but now that is not working all the time. I hade no problem with the phone for the first couple of months. And my mother’s s5 is now having the same signal problems.

Answer: If you sent your phone for repair but the problem persists after that, then the technicians may have found no problem with your phone. That said, I think the one that’s at fault here is your service provider. The easiest explanation to this is you’re in an area where there’s poor coverage. Call your provider and ask for their assistance.

Verizon Galaxy S5 with Straight Talk service has issues with mobile data

Problem: Unlocked Verizon S5, worked fine then I switched to straight talk using Verizon towers. It now acts like Straight Talk is blocking much of my data. Email notifications stop, pics on twitter don’t load, no notifications for app updates, etc. Works fine on WiFi though.  Did factory reset, no help. If I go all day on 4GLTE then switch to WiFi that night I will instantly get 20 email notifications and sever all apps will update. Straight talk says no problems but It seems like they are throttling all data with their Sim card. Anything I can do other that switch back to Verizon at double the price ?  Thank you. — J.W.

Answer: Your provider can only throttle your connection if you’ve already gone beyond the threshold. It’s better you call the hotline again and ask how much data you’ve already used up for the current month. If you’re still within the threshold and you feel like your data is very slow or if some of your apps can’t connect to the internet, then try checking if they’re restricted from using data. Just go to Settings > Data usage for the setting.

HTML Viewer no longer works after Galaxy S5 firmware was updated

Problem: I created a set of html pages to run on my phone with notes I need in various situations. I installed the pages on my SD Card. I added an icon to one of the panels, when I clicked on it, the HTML Viewer would display the page and I could access the links to the other local pages. Loved it, worked great.

I applied an update, about 2 updates ago and suddenly this stopped working. Now when I click on the icon I get a screen that asks me to import calendars, with the message “No calendar files to import were found on your device.”

When I use ES File Explorer to find the pages on the SD Card and click on the page I want to view, the HTML Viewer will bring up the page, but again when I click on a link on the page, I get the same calendar message.

I’m guessing this is happening because the HTML Viewer isn’t recognizing the SD card. So, does anyone know how to get to the viewer and tell it to recognize the external SD card? Thanks for any help you can provide.

Answer: It’s really difficult for us to determine what the problem is because there are some information lacking and we really can’t follow some details you mentioned. But if this problem occurred immediately after an update, then there’s a chance it’s an app issue. Try to see if there’s an available update for the HTML Viewer and update it. If there’s none, try to reset app preferences by going the app manager and pressing the Menu key. If the problem persists, then try to report the issue to the developer. We really can’t fix issues with apps or firmware.

Galaxy S5 Sport showing incorrect time and date

Problem: This is a Galaxy S5 Sport. I first noticed that something was down/up loading last night something like “down loading idle internal processes 18 hours to go.” This morning I tried to send a text, I could type it in and send it, but it would not appear in my text sting.  It get sent because I could see a reply in the header (top) of my screen, but not in the message app.  Then I notice the phone has the incorrect time and date. I have restarted, then turned off, removed battery for 5 min, and then reinstalled turned the cell back on. Updated PRL and Profile.  Still have the same problems of incorrect date and messaging.  But I have backed up all data.  This most likely other problems I have yet to find.

Answer: I’m a bit confused what the problem here but reading between the lines, I think you’re trying to tell us that your messages are not arranged in chronological order and the phone is showing incorrect time and date. In this case, all you have to do is make sure your phone has the correct time and date through Settings. Once you fixed that, your problems with the messages will be fixed also.

Galaxy S5 notifications aren’t cleared after viewing messages

Problem: The status bar does not clear my notifications when I got to that notification. I have to clear the notification manually by swiping it off. e.g. I will miss a text, then open up the text and the missed text notification will still be in the status bar.

Troubleshooting: It’s just a glitch. Try rebooting your phone and if the problem persists, delete the system cache:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  3. When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Galaxy Note 4 weak 4G signal issue, other connectivity problems

NOte 4

Have you got connection problems on your #GalaxyNote4? Continue reading and you find the solution you are looking for. The issues below are taken from letters sent by some members of our community in TheDroidGuy. Happy reading everyone!

  1. US Cellular Galaxy Note 4 poor 4G signal issue
  2. Galaxy Note 4 weak 4G signal issue
  3. Water-damaged Galaxy Note 4
  4. Galaxy Note 4 keeps losing Wi-Fi and mobile data connectivity
  5. Galaxy Note 4 unable to install OTA update

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: US Cellular Galaxy Note 4 poor 4G signal issue

I purchased the Note 4 to replace my Note 3 which had terrible signal problems after the Lollipop update. Now I have the same problem with Note 4 4G LTE. My signal strength is 1-2 bars and down to 1x. I have had a Note 3 and an S4 getting signal strength of 4-5 bars where I live before Lollipop. Provider is US Cellular and they say it is a Samsung problem. Talked to Samsung which was like talking to a tire iron. I postponed that update for so long but it seemed like it was forced on me.

Must I wait till 6.0 comes out to solve this? I went thru the soft and hard reset, cleared cache, removed battery and had a new phone sent to me when I had the Note 3. Do not care to go thru that with Note 4. US Cellular solution was to not update or just use 3G. I Didn’t spend $700.00 to use 3G. — Wayne

Solution: Hi Wayne. Poor signal reception problem is usually due to network issues, unless you are unlucky enough to have bought a brand new Note 4 with a  rare hardware problem. If you have already tried to do the basic software troubleshooting like factory reset, clearing the cache, etc., we doubt if there’s anything else that you can do to fix the issue yourself. If you still have the option to request for a replacement, we say go for it. It’s the best way for you to know if there’s a hardware problem on your current Note 4, or if your carrier’s 4G coverage is simply not strong enough in your area.

Problem #2: Galaxy Note 4 weak 4G signal issue

I actually have two issues…I’ll focus on the most troublesome first.

When I am using my phone, often times when I’m in the middle of typing a text, my phone will stop responding for a second, then show a screen with nothing more than my home screen wallpaper (no icons, status bar, nothing…just the factory blue patterned wallpaper it was preset to) and then it will lock. It may or may not then stall when I try to unlock it with my fingerprint, or it may not even show me the fingerprint swipe option, just the alt password which doesn’t respond right away. It is not consistent as to when or how it happens, but it always starts with that blank wallpaper screen. It’s not a screen timeout because I will be in the middle of typing, and it happened both before and after the most recent patch (the one to protect from Stagefright).

Soft resets don’t necessarily help, and the phone itself is quite often very slow. I have considered doing a backup and factory reset but I wonder if I will just be putting the same corrupted data back on my blank phone. I’d really like to pinpoint and remove the cause first and then reset and restore.

My second problem is a network issue. Sprint is not the most consistent network by a long shot (but for 2 [email protected] $120/mo and 80 gigs data I made the sacrifice). However, when I put my phone next to my fiance’s identical Note 4 on the same account, he will have 5 bars of LTE and I may only have one, or none. It’s frustrating to have all that data and still have to find Wi-Fi. Anyway, sorry for rambling but let me know what you think. — Samantha

Solution: Hi Samantha. Let’s deal with your issues individually. For the first one, the problem may be on messaging app itself so the first thing that you can do is to clear its cache and data. Here’s how to do it:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for your Messaging app and tap it.
  • From there, you will see the Clear Cache and Clear Data buttons.

If you are using a third party keyboard, the same procedure applies as well.

If nothing changes after deleting the cache and data of your apps, you can also delete the system cache. Here’s how:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the wiping of the cache partition is finished, highlight Reboot system now and hit the power key.

Deleting an app’s or phone’s cache forces the system to generate a new cache, which is usually effective in resolving lag or slow performance problems. If the issue continues though, you must proceed to factory reset.

For your second issue, please refer to our advice for Wayne above. You are most likely better off asking for a replacement right away since we know that 4G signal is strong in your area.

Problem #3: Water-damaged Galaxy Note 4

I have a Samsung NOTE 4 N910C GSMH which shows an error which is “UNABLE TO OPEN APPLICATIONS. DEVICE IS OVERHEATING”

and i can only use the PHONE application and MESSAGING. Any other application i click this error message pops in and after a few minutes

a message box comes in showing “Device is shutting down as it is overheating” and there is a button “DONOT POWER OFF” clicking that will keep the phone ON.

i am not able to charge it. Also, charging port isn’t being detected nor while connecting to a Laptop. When the phone is Off while connected the battery sign comes up later after a few seconds a red thermometer is also show with it. I have no clue what to do as i get hardly a minute to open some app and soon this error overrides everything.

I had accidentally dropped it in the kitchen submerging it in water. Within some 10 seconds i took it out and took everything apart and wiped it. I don’t know if it was a mistake i blew into the USB port and speaker, with an intention to clear water from it (that was what i got used  to using a Sony Xperia AcroS). Later i kept my Note 4 in a ziplock bag with filled with uncooked rice for 48 hours and turned it back ON.

Llater kept in out for few hours even tried to keep it in front of a fan blowing cool air to it. It turns ON but within a minute this is what happens:

  • i have tried the “wipe cache partition” also but no changes
  • i tried running safe mode too, but its the same as in the normal mode

Please help me out i am out of clues what to do to revive my device.

i am sending this email from Newcastle, UK but i purchased the phone from Qatar just 4 months (with 2 year warranty).

Expected a reply to help me out soon. Thank you– Richard

Solution: Hi Richard. The thing with a water-damaged electronic device is that anything bad can happen to it. No software troubleshooting (like wiping the cache, factory reset, etc) will fix your device right now. The overheating symptom you’re getting is most probably due to a failing component or circuitry. What you need to do is to have the phone checked by a professional and ask if they can still save it. You are unlikely to get a free replacement from Samsung as water damage automatically voids the warranty.

Problem #4: Galaxy Note 4 keeps losing Wi-Fi and mobile data connectivity

Phone does not handle Wi-Fi network connections very well, frequently dropping the Wi-Fi connectivity. Also randomly drops Wi-Fi connectivity – phone was sitting on my desk today and dropped my in-home Wi-Fi, which the router is 10 ft from my desk. 

When switching to mobile connectivity, will frequently loose connectivity, requiring me to reboot phone when traveling. Phone also will have reduced mobile signal compared to other phone.  At lunch my wife’s iPhone 6 had 4G, where I had 1x signal. Phone will bounce back and forth from 4G to lesser signal strength, when my S4 NEVER had that issue. — Brian

Solution: Hi Brian. If you made any software changes prior to noticing this problem (like if you downloaded and installed system or app updates, customized the ROM, or rooted the phone), we recommend that you do a factory reset. Just follow these steps:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight wipe data / factory reset and press the Power key to select it.
  • Now highlight Yes — delete all user data using the Volume Down key and press the Power key to begin the reset.
  • When the master reset is complete, highlight Reboot system now and hit the Power key.
  • The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

If your Note had been like this ever since you got it, make sure to let your carrier know about the problem so you can ask for replacement unit.

Problem #5: Galaxy Note 4 unable to install OTA update

Note 4 with similar issues. i can download the most recent update 150.5MB but it won’t install. I have 14Gbs  available memory and already have to hard reset my phone on a regular basis maybe once a week due to crashes. Not a big deal there as i have my phone and all contents backed up to too many clouds, PC, laptop etc…as it is. Kies being called smart switch now, no matter, neither has worked when they were technically separate entities. No i do not have a custom ROM, nor is it SIM unlocked as I’m more than familiar on how to mod my devices but have my Note 3 for that.

Whew… All that being weened out at this point if an option exists how, where, or does a complete file replacement albeit gutting the OS and starting fresh with a  new factory image? I have been on chat with Samsung and all they’ve offered is warranty repair and “Safe mode” for a few hours as to “Repair itself”… If its a dead stick i understand but if possible i like fixing these issues myself and at times with a guiding hand with some tricks i don’t know. Thanks!

Solution: If over-the-air update won’t install, make sure that you delete the phone’s cache partition (steps provided above) first then try to download and install again. Make sure that before you attempt to download the file again, the phone’s internal storage (not the SD card) has at least 2GB of free space. If nothing changes, try to do a factory reset then re-install the update again.

If that won’t work still, consider manually installing the ROM version you want via Odin.

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

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Samsung Galaxy S6 Edge Plus Wi-Fi button is greyed out, can’t connect to mobile data & other internet problems

While the Samsung Galaxy S6 Edge Plus (#Samsung #GalaxyS6EdgePlus) is relatively new, many owners have already been reporting issues they’ve encountered and among the most common problems are related to the capability of the phone to connect to the internet. So, in this post, I will tackle some of these issues including the greyed out Wi-Fi button, difficulty in connecting to a mobile data network, and connection dropouts.

Samsung-Galaxy-S6-Edge-Plus-Wi-Fi

Continue reading to learn more about these problems and how to tackle them on your own in case they happen to you. If you are looking for a solution to a different problem however, visit our S6 Edge Plus troubleshooting page and find issues related to yours. Use the solutions we suggested and if they won’t work, contact us by filling up this form with necessary information. In the description field, make sure to describe the problem accurately.

Here are the problems I addressed here…


 

Galaxy S6 Edge Plus Wi-Fi button greyed out

Problem: This just started today and it’s a weird problem because yesterday I was hopping from one establishment to another and every time, I could connect to Wi-Fi networks but today, the Wi-Fi button (the one you toggle on and off) is greyed out and I can’t do a thing about it. Already tried a reboot a hundred times to no avail. I don’t know what to do. Help me please.

Troubleshooting: It’s a glitch and there are two ways to go about this. The first one is done by booting the phone in safe mode to temporarily disable all third-party apps.

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Once in safe mode, try to check if the Wi-Fi button can be toggled. If so, then you can fix this problem by toggling the switch on and off or making sure it’s enabled and then, boot your phone normally. The Wi-Fi button should still be showing that it’s on when in normal mode and it’s a sign that the problem was already fixed since you can toggle it on or off now. However, if the button stayed greyed out or if it’s still greyed out, you need to wipe the cache partition so the phone will be forced to create new caches and this is all you need to do to fix this problem.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

New Galaxy S6 Edge Plus can’t connect to internet with mobile data

Problem: I bought an international version of the Galaxy S6 Edge Plus and chose T-Mobile to be my provider. Already called twice to make my device work and I can now send and receive text messages and can make and receive calls. I thought everything is ok until I tried to browse; I can’t get an internet connection. That’s why I called again and I wasn’t given a resolution just an assurance that they will look into the issue. It’s very disappointing that they couldn’t fix my problem. Can you suggest something?

Troubleshooting: In your case, the only problem I can see is with the APN. As you said, the phone is an international variant so it doesn’t natively work on T-Mobile network. Thus, it needs to be configured to be able to connect to the mobile data network. I, too, am confused why the representative wasn’t able to pinpoint what the issue is but all you need is the correct APN settings for your phone. You may try to Google it but the I suggest you call T-Mo again and ask for it. And you can ask the rep to walk you through in setting up a new APN on your phone. The process won’t take even 5 minutes to complete. I believe that’s the only thing left to do to make your phone as useful as it can be.

Galaxy S6 Edge Plus keeps disconnecting from Wi-Fi network

Problem: My phone is an S6 Edge+ I bought last month and so far, it’s performance is superb but there’s on very important function that keeps failing–Wi-Fi. It frequently disconnects leaving me without a connection until it reconnects. The thing is it does this to every network including mine at home. I was able to find one of your articles that deal with this problem and followed two of your suggestions like wiping the cache and performing the reset but both failed. I’m out of ideas. Please help me out. Thank you!

Troubleshooting: There’s one feature that makes sure the phone is “connected” all the time but the irony is that it often loses the connection when the device tries to switch from one network to another. Therefore, it’s better if the feature is turned off especially if you’re not using mobile data. Just follow these steps and the problem will be fixed.

  1. Go to Settings.
  2. Tap Wi-Fi.
  3. Tap More.
  4. Tap Smart network switch.
  5. Tap On to enable it.

Wi-Fi keeps dropping on Galaxy S6 Edge Plus

Problem: My new Galaxy S6 Edge+ seems to have a Wi-Fi bug as the connection keeps dropping and it happens regardless of what I’m doing. Today, it dropped while I was trying to find some apps to download and while I was using Facebook. The Wi-Fi connection may even drop when I’m using the browser while surfing online. My emails don’t arrive in a timely manner; there are times when they are a few hours delayed. Haven’t seen any related issues on your page so I’m contacting you now. What’s the problem with my phone and how am I going to fix it?

Troubleshooting: Try to isolate the problem immediately; connect to other public networks to see if the connection drops as well. If so, then the problem is with your phone but we just can’t point out what the cause is. That being said, I suggest you do the master reset to see if it can help.

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

If the problem persists after the reset, then call your provider or send the phone in to be repaired or replaced as it’s a sign of a hardware problem.

However, if the connection stays stable with other networks, you need to troubleshoot your Wi-Fi network. Perhaps change the frequency or some settings in your router. If you don’t know how to do it, then call your internet service provider.

Can’t open new tabs on Galaxy S6 Edge Plus

Problem: Hi my phone won’t let me view sites as says I have 50+ tabs open already but I always press the squares on bottom left of phone to close all tabs so I don’t have any open but still wont let me view anymore. I have restarted phone but is still same.

Troubleshooting: What browser are you using, by the way? Try closing the tabs by tapping the X on the upper right corner of the tabbed window. It’s one way of closing a tab and if you have 50+ tabs open (I have no idea how you’ve accumulated this much tabs), then you have to close one after another.

There’s another way but it will delete all your bookmarked pages–clearing the cache and data to reset the browser to its default settings.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap the browser you’re having problems with.
  6. Tap Clear cache.
  7. Tap Clear data.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.