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MMS won’t send

How to fix Samsung Galaxy S6 that can’t attach a photo to a text message, other SMS & MMS problems

The focus of this post is how to fix the issue that prevents the Samsung Galaxy S6 (#Samsung #GalaxyS6) from attaching pictures to a text message or adding texts to a picture and be sent as #MMS. This problem isn’t exclusive to the S6 as it also occurs to new Galaxy devices. In fact, I already published articles for the Note 5 and S6 Edge+ dealing the same problem.

Galaxy-S6-text-messaging-problems

Here’s the list of the topics I covered in this article. Click on the link to jump to the specific problem…

  1. Unable to send text message with pictures, can’t add text to photos
  2. Galaxy S6 shows contacts / senders but can’t download messages
  3. Galaxy S6 can receive text messages but can’t send
  4. Galaxy S6 converts SMS to MMS
  5. Picture sent as attachment is split in half when received
  6. Unable to send photos through text messages, keeps saying “Sending”

We are always willing to help you fix problems with your phone that’s why we are giving you two options; if you want to seek our assistance directly, then fill up this questionnaire and hit submit. Just make sure you provide all necessary details about the problem. Or, you can visit and skim through our S6 troubleshooting page. We list every problem we address so find some that are similar to yours and use the solutions we suggested.


Unable to send text message with pictures, can’t add text to photos

Problem: I, too, am unable to attach files to text messages. It only gives an option to send, and it if I select multiple pictures, it sends them as separate messages. Because of not being allowed to attach files, I can’t send a message (words) with my pic. This issue began for me after I did an update to my phone about 2 or 3 months ago. Please fix it!

Related Problem: I am having issues attaching pictures to my text messages any more. What has changed and how can I fix that.

Related Problem: I know it sounds childish, but I can’t insert a smiley into a text message. Has been going on for about a month. Just did a system update this weekend, but no smileys has been happening before that. Smiley face is there when I am typing using the keyboard, and when I tap on the smiley face next to send, it turns orange, but nothing pops up to select which one I want. I have scoured the web, but no luck. Any suggestions would be helpful. Thanks!

Solution: Having received a lot of emails from our readers who were seeking assistance to fix this issue, we were able to narrow down this problem to the VoLTE. Just disable it the feature and you should be able to attach pictures to your text messages just like before or add texts to your photos. Just open the Phone app > tap on More > choose Settings > under Call settings section tap Voice over LTE > choose Do not use VoLTE.

Galaxy S6 shows contacts / senders but can’t download messages

Problem: When I send a group text, the replies come and I can see the name of the sender, but not the text itself. There is a “download” button but then an error message that it’s unable to download. If someone else starts a group text and adds me, I again see all of the names (as individuals ) but I cannot read the messages.

Related Problem: When I am on a group message, I am unable to read all the messages in the group message.  I could usually read one of the texts,  but not all. All that appears is : “multimedia message ” (instead of flashing the message instantly ). When I try to open the message,  it is blank.  I thought is my friend’s phone that has a problem (my friend whose message I couldn’t open), but in other occasions,  I could read her text and not others’. Please  help me with this problem!  Thanks.

Answer: Group messages are considered MMS and if your phone tells you to “Download” them, it means that it’s going to use data to do so. The solution is to turn on mobile data. However, if it’s already enabled and you’re still prompted to download the messages, then it means the APN wasn’t properly setup in your phone. You may google the correct APN that your provider use or simply call tech support and ask for the correct one to be sure.

Galaxy S6 can receive text messages but can’t send

Problem: Hi my text won’t let me send text it will let others send me text but I can’t send them. It says failed to send!  I am not out of data time or whatever you call it. I know I have enough, and worked fine before today. It has not worked all day I restored my phone several times also lost a photo I wanted today too. That I took and Can’t go get back. Please help.

Suggestion: Just make sure there’s good coverage while trying to send a message. If there is, then it must have something to do with the Message Center Number. It must be setup in your phone so it can send byte-size data over cellular network. You probably don’t know what the correct center number for your phone is (don’t worry, 95% of us can’t memorize it either), so I suggest you call your service provider and ask for it. Just tell the rep you can’t send SMS but can receive. He/she knows what to do next.

Galaxy S6 converts SMS to MMS

Problem: I have my S6 for a couple of weeks and it works fine.  A couple of days ago, I was unable to type a text more than 3 – 4 sentences, then it started to convert my SMS to MMS.  Even trying to forward an existing SMS, it still converts to MMS. I don’t know if I have accidentally changed some setting.

Answer: The phone wouldn’t convert an SMS to MMS without obvious reason. For instance, a text message will be converted to MMS automatically if the phone detects you’re sending it to group, you included emoticons or emojis, attached a picture, attached a file or contact, etc. Try sending a very short message to your own number and if it went through and you received it as an SMS, then the phone is fine. Otherwise, you need to call your provider about it.

Picture sent as attachment is split in half when received

Problem: I just got my Galaxy 6 and have found that when someone sends me a picture by texting the picture comes split in half. The bottom half is dark and offset just a bit to the right. The part missing from the right side is attached to the left side. This seems to happen only when I receive pictures from an iPhone. Those sent from another Samsung phone are fine. Is there some setting that is goofy with my phone?

Answer: Just make sure it’s not a problem with the picture itself. If not, then it means your phone hasn’t downloaded it completely; either the network your phone is connected to is very slow and the picture is very large in size.

You may also check the APN settings if they’re correct and conform with your provider’s settings.

Unable to send photos through text messages, keeps saying “Sending”

Problem: I am not able to send photos through text messages. It just keeps saying “sending” but never sends. I have tried sending with the smallest photo size and still the same thing. Please help.

Solution: Just turn on mobile data in your phone and you should be fine. If it’s already enabled, then check the APN settings and call your provider if the problem persists as it may be account-related.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix an LG G7 ThinQ smartphone that won’t send MMS messages, MMS message sending failed error [Troubleshooting Guide]

Modern smartphones are already capable of sending and receiving messages with multimedia attachments or MMS. To use this feature, Wi-Fi or mobile data network is required. To send MMS messages through Wi-Fi, your device must have a strong and stable wireless Internet connection. To send MMS messages through mobile data, cellular data or mobile data network connection is needed. Given the fact that this feature is relying on network connections, MMS downtimes are inevitable. This is when MMS sending and receiving errors instigate.

Highlighted in this post are some helpful methods and workarounds used to troubleshoot an issue about MMS that won’t send on an LG G7 ThinQ smartphone. Read further to learn what to do if ever you’ll encounter an error on MMS sending failed on the same device.

Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.

How to troubleshoot LG G7 ThinQ that won’t send MMS

Before troubleshooting your phone, check and ensure that it’s connected to Wi-Fi or mobile data network. If your LG G7 ThinQ is experiencing on and off connection to the network either through Wi-Fi or cellular network, then you’ll have to deal with network connectivity issues first. Once the network connection is fixed, network services including MMS should be working properly again. Otherwise, try these subsequent methods to clear any software errors that might have affected the phone’s MMS functions.

First solution: Force stop messaging app then reboot your phone.

Your messaging app might have been corrupted and unable to work properly unless it’s restarted. Things like this usually occur when the app was left opened or running in the background for quite some time. To rectify the error and refresh the messaging app, force it to stop with these steps:

  1. Tap Settings from the Home screen.
  2. Go to Apps & notifications.
  3. Tap App info.
  4. Locate and select your messaging app.
  5. Tap the option to Force stop.
  6. Read the notification prompt then tap OK to confirm.

After ending the messaging app, clear cache and data from your apps and phone system by restarting or performing a soft reset on your LG G7 ThinQ. Here’s how it’s done:

  • Press and hold the Power button and Volume Down button simultaneously for a few seconds and then release both buttons when the phone power cycles.

A soft reset won’t affect saved data on the internal memory, so you don’t have to back up files beforehand.

Second solution: Update your messaging app or phone software to the latest version.

Installing the latest update for your messaging app and/or phone can also be the key to resolving MMS issues inflicted by software bugs and malware. Aside from bringing in new features, updates also offer fix patches for security enhancements. This will get rid of any software problems including those that are attributed to malwares and system errors. If you’re using a third-party messaging app, you can manually check for app updates with these steps:

  1. Tap the Apps icon from the Home screen.
  2. Tap Play Store.
  3. Tap Menu then go to My Apps.
  4. Select Update All to manually update all apps with pending updates at once. Or you can tap an individual application and then tap Update next to your messaging app.
  5. To keep your apps updated automatically, go back to Menu-> Settings-> then tap to mark the Auto-update apps checkbox.

To check for and download software update for your LG G7 ThinQ smartphone, follow these steps:

  1. Tap Settings from the Home screen.
  2. Tap General tab.
  3. Tap Update center, then tap System update.
  4. Tap the option to Check for update.
  5. If an update is available, read and review the requirements then follow the onscreen instructions to download and install update on your device.

Your phone must be connected to the Internet wirelessly to download and install over-the-air (OTA) updates. Or you can manually update your device software on a computer instead. Don’t forget to reboot your phone after updating. Doing so will refresh the internal memory and ensure that the new software changes are properly implemented.

Third solution: Reset network settings on your phone.

A network settings reset may be necessary to clear any network errors that might have caused MMS function to fail. Doing so will clear current network settings including errors on the phone and then restore the default network configurations. To reset network settings on your LG G7 ThinQ, follow these steps:

  1. Navigate to Settings-> System menu, from the Home screen.
  2. Tap Restart & reset.
  3. Select Network settings reset from the options.
  4. Tap RESET SETTINGS twice to confirm action.

A network settings reset will also reset the APN settings, which can help eliminate network connectivity errors from the phone. Your phone should restart automatically when the reset is finished. But if it doesn’t, then you’ll need to reboot manually. After restarting, re-connect to your Wi-Fi network or cellular data network to use network services including MMS on your phone again.

Fourth solution: Wipe cache partition on your phone.

Errant system cache or corrupted temporary data in the system’s cache partition can likewise affect MMS functions on the phone. System cache usually gets corrupted after installing updates either for apps or Android system. To make sure this is not what’s halting your device from sending MMS messages, try to wipe cache partition on your LG G7 ThinQ with these steps:

  1. Tap Settings from the Home screen.
  2. Go to the General tab.
  3. Tap Storage.
  4. Select Internal storage.
  5. Tap Free up space from the menu options.
  6. Tap Temporary files & raw files.
  7. Select the given options including cached data, clip tray temporary files, and raw files from camera.
  8. Tap Delete twice to confirm.

Allow your device to finish wiping the system cache and then restarts when done. Then create a sample MMS message to send and see if it’s already working as intended. If MMS still failed to send, then you will need to consider opting for a system reset.

Fifth solution:  Reset and restore your phone to its factory defaults.

The problem may be due to a complex system error or malware that’s tough enough to withstand that previous workarounds. In this case, a full system reset or master reset would be necessary. Before you do so, be sure to back up all your important files as they will also be wiped out during the reset along with your downloaded apps and other contents. Should you wish to continue, follow these steps to factory data reset or master reset your LG G7 ThinQ through settings menu:

  1. Navigate to Settings-> System menu, from the Home screen.
  2. Tap Restart & reset.
  3. Select the option to Reset settings.
  4. When asked, tap Reset Settings to confirm.
  5. Enter your device PIN or password, if prompted,
  6. Then tap OK to proceed.

Allow your device to complete the master reset and restore factory defaults. When the reset is finished, you can proceed with the initial setup process and then set up your phone as new. Software-related issues should already be gone at this point. But if the problem persists and that your LG G7 ThinQ still won’t send MMS, then you’re most likely dealing with a more complicated issue, which requires more advanced solutions.

Other options

Contact your service provider/carrier to escalate the issue for more advanced solutions and official recommendations. Also check and ensure that your account services, particularly MMS is active and that your account still has enough data allowance, if you’re relying on mobile data for MMS.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Galaxy Note 5 stuck in Note 5 logo screen after CF-Auto-Root procedure, other issues

Here’s another iteration for our continuing series of posts that covers issues regarding the #GalaxyNote5 phablet. We hope that the suggestions we provide here can also help those experiencing similar issues.

note-5

Below are the specific topics we cover in this post today:

  1. Galaxy Note 5 fails to start after installing a game
  2. Galaxy Note 5 stuck in Note 5 logo screen after failed CF-Auto-Root procedure
  3. Galaxy Note 5 got damaged after installing software update from AT&T
  4. Galaxy Note 5 won’t turn back on
  5. Galaxy Note 5 MMS fails when sending or receiving | Galaxy Note 5 keyboard lags when typing
  6. Galaxy Note 5 Wi-Fi not working

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 5 fails to start after installing a game

Hi. I have only owned my new Android Samsung Galaxy Note 5 for about 4-5 months. it never gets turned off and is usually charged each night while I sleep. The phone has now 100% stopped working and cannot be charged. Initially it showed 0% battery power but when it is being charged a little light no longer shows. This has all happened over the evening when my 7 year old daughter had installed more ‘games.’ She said it occurred when she started “watching for free”. This was probably just a kids game invitation (my guess). It has just died! I am really worried as this is my only phone. Why has this happened? Do you think the battery has been totally drained and I need to buy a new one or does the battery just need removing and replacing or is it worse? I look forward to your thoughts. Many thanks. — Jen

Solution: Hi Jen. A full hardware check is necessary to identify whether or not this is just a battery-gone-wrong issue, or if it’s another else. That said, the only thing that you can try on your end is to see if you can boot the device in other modes. If your Note 5 will boot to another mode, the issue is more likely a software-related issue and not in hardware. Below are the things that you can try:

Boot in Recovery mode

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  • Wait until the Download screen appears.
  • If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  • Use Google to look for a guide on how to do it.

Boot in safe mode

  • Charge the phone for at least 30 minutes.
  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  • The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

If you can’t turn the phone on to any of these modes, the most likely cause is hardware malfunction. Contact Samsung or your carrier so they can  a hardware check or replacement.

Problem #2: Galaxy Note 5 stuck in Note 5 logo screen after failed CF-Auto-Root procedure

Dear Sir: Good Day! I own a Samsung Galaxy Note 5 Duos (SM-N9208) upgraded to Marshmallow. I decided to root the device using CF-Auto-Root for the model and the appropriate version of Odin. The process ran smoothly and the application displayed “Pass”. However, when the device was restarting, it got stuck to the Galaxy Note 5 logo. I tried to do a factory reset but the device does not reboot to recovery mode, only download mode. I also tried to reflash the rooting files several times but without success. Presently the phone is not usable and freezes at the Samsung logo. Please advise me on this problem. I would appreciate your response on this matter. Looking forward to hearing from you soon. Thanks and Best Regards. — Lou Mari

Solution: Hi Lou Mari. The only effective solution to rooting-related issues is by doing a master reset. Supposedly, a successful root procedure will automatically prompt the device to Recovery mode, otherwise the use should boot to recovery manually. Since you are unable to do so, the rooting process may have corrupted the bootloader in some way, preventing the device to boot normally now.

Another good reason to mess up a device when rooting is when a user unintentionally uses an incorrect file. If you think you may have used a wrong file, try to unroot the device by flashing a stock firmware. Again, make sure that you use the correct stock firmware for this job.

Finally, the most common reason for issues encountered after rooting a device — locked bootloaders. Most carriers choose to prevent unofficial modifications to their devices’ software by locking the bootloader. If your phone’s bootloader has been locked and you tried to root it, that’s unfortunate as you just created an expensive paperweight. Contact your carrier and ask their policy towards software modification to know if your device may have a locked bootloader.

For possible solutions, we suggest that you contact the developer of CF-Auto-Root or visit their XDA-Developers forum. We haven’t tried using this root ourselves so we are not familiar with this product. We know that this root does not support all types of Samsung devices so make sure that you get direct information from the source of the code itself.

Problem #3: Galaxy Note 5 got damaged after installing software update from AT&T

I have a Note 5 and about 2 weeks ago they did an update for the software. I did it like other people have done. Then since that time my phone was really damaged. I just called AT&T to see if they can fix the problem but they can’t they told me. I have to buy a new phone, called couple times and there is no result.

I called Samsung but there’s no help. When I called AT&T, there is no help because there’s no insurance on my phone. so the only way is to throw away my phone and go buy a new phone and that’s ridiculous because my phone is still brand new. And then I don’t know I was searching online and I seen that you can fill out this to you guys and see you what you can do. Even though right now my phone it will be on 30% on my phone turns off and that’s ridiculous too because I have to put on the charge for another like 20 minutes to start using my phone and that problem starts since the software was updated so I need help please. — Susu

Solution: Hi Susu. Keep in mind that over-the-air (OTA) updates provided by carriers very seldom brick devices. In most cases where phones are rendered unusable after installing an OTA update, the most likely reason stems from the fact that the official software was modified. Software modification usually takes in the form of rooting, flashing non-official ROM, and even installation of third party apps from unreliable source. If your phone was never rooted, or its software remained official during the update installation, your best choice would be to ask direct assistance from your carrier. Since you’ve apparently tried to ask their support without much success, we suggest that you take a more drastic route of manually flashing a stock ROM. If you are not familiar with manual flashing procedure, use Google to find a good guide. The important thing to remember when flashing is to make sure that you use the correct firmware. Each phone model only works with a specific firmware so make sure that you find the correct one.

Problem #4: Galaxy Note 5 won’t turn back on

Hi. I own a Samsung Galaxy Note 5 and recently I have been facing these problems. Ever since 4 months ago, I had issues trying to turn on my phone. At times after turning it off it won’t power back on again. It got worse and the green Android robot would pop out and the left top corner would write: could not do normal boot .start udc download. Once I continue to restart my phone, I would be able to use it again. However, recently I could not power on my phone for 2 days straight. I charged it but it doesn’t on no matter how many times I restart it. I would like to know the reason why. — Eunicetay

Solution: Hi Eunicetay. There are a number of things that you should consider when dealing with this problem. The first one is app- or firmware-related reasons. Poorly coded apps or even operating system updates can sometimes lead to boot issues.

To check if an installed third party app may be causing the problem, try to boot your device in safe mode. If you will be able to power on the phone in this mode, make sure to observe it for at least 24 hours. If the problem won’t occur while safe mode is enabled, you can bet one of your apps is to blame. Uninstall apps until the issue is gone.

However, if the problem remains while safe mode is on, or if the phone won’t even boot to safe mode at all, try booting the phone to other modes. Refer to the steps provided above.

We’ve seen cases wherein the only reason why a device won’t boot up normally is due to a bad Power button. If you think the power button is bad, submit the phone for a repair so it can be fixed.

Problem #5: Galaxy Note 5 MMS fails when sending or receiving | Galaxy Note 5 keyboard lags when typing

When sending picture MMS from my phone I often get the error “server response error” and it fails. Also, I often can’t download the image that people send me. I try and try but nothing. I have done the resets and the 3 button starts but doesn’t seem to change anything. On the rare occasion it works.

Also I am often waiting for my phone to catch up to my typing. Have plenty of SD space and much room on my storage device. I don’t use many apps – only 3 pages. I type fast with 2 thumbs but I shouldn’t have to wait for it to catch up, should I ? I am eligible for upgrade – thinking of going to Iphone 7. What are your thoughts? A much better phone? I really don’t use. My phone for anything but email, phone messages pics etc in a real estate role. Thank you so much for your help. — Ray

Solution: Hi Ray. Our blog does provide device comparisons (which is better Android or iOS?) so if you want to know the strengths and weaknesses of different devices, please visit other blogs and forums.

Now, for your slow performance issue or slow keyboard response problem, the first thing that you want is to wipe the cache partition. Here’s how:

  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

If the keyboard app remains laggy, do a factory reset and observe the phone for an hour before you install your apps. This will give you an idea whether or not the keyboard works fine when the firmware is fresh. Also, make sure that ALL (as in all) your apps are compatible with your operating system version. You can do so by simply updating them.

For your MMS issue, we strongly suggest that you let your carrier know of the problem, especially if it’s still happening even after a factory reset.

Problem #6: Galaxy Note 5 Wi-Fi not working

I was having the Wi-Fi greyed out issue after an Android update on my Note. I finally Googled it, which resulted in me realizing that another update was available that fixed the issue but since my phone was set to update on Wi-Fi only and I couldn’t connect to Wi-Fi…. you get the idea. So I did the update about a week ago and it seemed to fix the issue. Then last Saturday, I turned on tethering so my kids could watch a video in the car, and although it said tethering was working, their devices never registered (they couldn’t even see my phone). I turned it off but since then, the Wi-Fi button does not work again. I am considering moving on to another phone but I really love this one and I don’t want to get into another contract a week after finishing this one.. Anyone else experiencing this? — Tabi

Solution: Hi Tabi. We hope this is not a hardware issue. To check, try to perform a factory reset and like what we tell Ray above, make sure not to install your apps right away afterwards. Try to see how the Wi-Fi function works right after a factory reset so you’ll the difference. If nothing changes, you can bet hardware malfunction is to blame. In that case, you must find a way to have the phone replaced.

For reference, these are the steps on how to do a factory reset:

  • Create a backup of your files.
  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

 

 


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Unlocked Samsung Galaxy S7 Edge cannot send SMS, shows “Connection to servers lost. Please try again” error

We have investigated and solved a lot of texting problems with the #Samsung Galaxy S7 Edge (#S7Edge) already but we are still getting a bunch of emails and request for assistance each day from our readers. It’s because the SMS service also covers MMS and many of the emails we received were requesting assistance about texting issues and we did provide solutions and troubleshooting guides only to be told they don’t work. We dug deeper and found out many were actually trying to send pictures through text (picture messaging), which the phone will automatically convert to MMS.

galaxy-s7-edge-cant-send-mms

So, in this post, I will address similar cases and below, you can read one of the messages we received from our reader who has issues sending SMS. Mid-way through the message you can read a phrase that suggests he actually was trying to send a picture but he was getting an error. Read on to understand more about the problem and learn how to fix it…

I have metro pcs but I bought an unlocked verizon phone from best buy. I was put on Tmobile network but paying a bill to metro pcs. Everything works EXCEPT when I try to send SMS messages. Everytime i try to send a SMS message for example if I try to send a picture it refuses to send it and says “connection to servers lost. Please try again”. I tried so many times to send a SMS messages and it keeps putting up the same message and it refuses to work. Please guys I need help. Please get back to me as soon as possible.

But before anything else, if you have other issues with your phone, make sure you visit our S7 Edge troubleshooting page for we have already answered or addressed hundreds of questions and problems sent by our readers. Just find issues that are similar to yours and use the solutions and troubleshooting guides we suggested if applicable. In case you need further assistance, fill up our Android issues questionnaire to contact us. Please provide sufficient information about the problem.

Troubleshooting Galaxy S7 Edge that can’t send a text message

As our reader described, he said he couldn’t sent a text message with a picture in it. Initially I thought it’s just another case of incorrect Message Center Number set on the phone but it’s clear now we don’t need to troubleshoot the SMS side of texting but the MMS.

Before we go to our troubleshooting, let’s try to take a look at some very important facts the reader mentioned:

  • Galaxy S7 Edge is an unlocked Verizon phone
  • His service provider is Metro PCS
  • Metro PCS is powered by T-Mobile (the carrier)
  • Text message won’t send if there’s picture in it
  • The error “Connection to servers lost. Please try again.” pops up

This troubleshooting guide will be based on these facts so if you have a similar issue, this post may probably help you.

When sending or receiving MMS (SMS with pictures, SMS with emojis and special characters, SMS with attachments, group messages, etc.), mobile data is required as multimedia messages are way too large for the cellular network. Basically, your phone is connected to two networks when it’s powered on; it’s connected to the cellular network for SMS and data network for MMS and internet needs.

When you compose a text message and say attach a picture to it, the phone will automatically convert it from SMS to MMS so it would be sent over mobile data network. That being said, the first thing you need to do is to check whether mobile data is enabled on your phone or not.

How to Enable Mobile Data on Galaxy S7 Edge

  1. From the Home screen, tap the Apps icon.
  2. Find and touch Settings to open it.
  3. Find and tap Data usage.
  4. Touch the Mobile data switch to turn on but if it’s enabled already, leave it be.

After enabling mobile data, try to compose a text message, attach a picture to it and send it to your own number. If it goes through and you can receive it then problem solved. However, if the problem remains, then we will have to look into another possible cause.

Let’s go back to the fact that it’s a Verizon phone that has been unlocked to be used with other networks. Units built for specific carriers often have a set of parameters already loaded during boot up and one of them is the APN (Access Point Name). The APN is necessary so that your phone can connect to the mobile data network that will allow you to send and receive MMS and be able to browse the Internet. The thing with unlocked phones is that you have to manually edit the APN so that everything will work fine with mobile data. Here’s where you go to edit the APN on your phone.

How to Edit APN on Galaxy S7 Edge

  1. From the Home screen, tap the Apps icon.
  2. Find and touch Settings to open it.
  3. Touch Mobile networks, then Access Point Names.
  4. You’ll probably see Verizon’s APN and you may not be able to edit it.
  5. To add a new APN, tap More and then touch New APN.
  6. Enter the correct APN but if you don’t have it, then call your service provider (in this case Metro PCS) and ask for it.
  7. After you’ve entered all necessary settings, tap Save.
  8. Now choose the APN you just created.

More often than not this is as far as you go when it comes to problems like this. However, if the problem persists after doing this, then you have no other choice but to reset your phone and then set it up again. Don’t forget to backup your all files and data that are saved in your phone’s internal storage as they’ll be deleted. Here’s how you do the reset after backing up your data:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

If your problem is similar to the problem I cited above, then the reset will fix it provided that the APN is properly setup after that. The reason why it comes last is because there’s a whole lot of things to do especially if you have so many files and data saved in the phone’s internal storage and that’s just about backing up. After the reset, you will have to build  your phone up from the scratch, download apps you use, etc. Nonetheless, it’s an effective troubleshooting method and it should be done if problems persist.

Troubleshooting Galaxy S7 Edge that can no longer send MMS

Personally, I did encounter issues wherein the phone could send MMS at first but after a few days, it won’t even if the mobile data is turned on and that the APN Settings are correct. When this happens to you, there’s a safe method you can immediately try. It’s safe because no data or files will be deleted, no apps will be uninstalled, and no settings will be changed. It’s as effective as the reset especially for issues that occurred out of the blue without apparent reason. What you need to do is just delete the old system cache so the phone will create a new one. Here’s how…

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

This procedure is most effective if the problem started after an update as the corruption of the system cache often occur when the firmware is updated. I hope that the procedures I presented here as well as this troubleshooting guide can help you.

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