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Android Marshmallow problems and solutions

Android Marshmallow

Just like any other Android versions, we anticipate problems with the #Android #Marshmallow (#AndroidMarshmallow) operating system on a wide range of devices. Below are some of the reported troubles with Google’s latest Android Marshmallow firmware:

  1. Galaxy Note 5 slow to or won’t send SMS
  2. Unable to access Galaxy Note 5 Message Center
  3. Galaxy Note 5 keeps forgetting apps selected as default
  4. Galaxy Note 4 unable to update to Android Lollipop or Marshmallow
  5. No update to Android Marshmallow yet for Galaxy Note 4
  6. Back and Recent Apps buttons on Galaxy S6 not working
  7. Micromax Canvas A1 app issues after updating to Android Marshmallow
  8. Nexus 6P (Marshmallow) not connecting to Wi-Fi automatically
  9. HTC M8 has missing apps after updating to Android Marshmallow
  10. Galaxy S3 bootloop and random reboot issues after updating to Android Marshmallow

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: Galaxy Note 5 slow to or won’t send SMS

I LOVED my Note 5 but I had to return it and downgrade to a Note 4 ? . When I was on a call I couldn’t use the internet. If I sent a text message it would take forever to send or it just “failed” to send. I could not use any other applications that required mobile data while in a call. Please let me know what needs to be done so I can upgrade again. Thank you! — Zulma

Solution: Hi Zulma. An issue like yours can be caused by a bug on the operating system (in your case Android 6 Marshmallow) running on your device. Make sure that you wipe the cache and data of the messaging app you’re using first. These are the steps to perform it:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for the name of the messaging app and tap it.
  • From there, you will see the Clear Cache and Clear Data buttons.

Problem #2: Unable to access Galaxy Note 5 Message Center

Recently purchased Note 5 (Verizon) Unlocked from USA and started using it in India. Everything works fine except outgoing text message. I am able to receive text messages though. When I contacted the mobile operator they are asking me to update Message Center Number, but I’m not able to see any option to update that. Is there a way to update the Message Center Number or any other solution to fix this problem? It’s really annoying when I’m not able to send text message. Thanks! — Rajesh

Solution: Hi Rajesh. The general method of accessing the Message Center option for a Samsung device can usually be done by going to Open Messages app>Settings>More Settings>Text Messages. If you are unable to go to the message center option this way, make sure to call your wireless provider so they can assist you with it.

Problem #3: Galaxy Note 5 keeps forgetting apps selected as default

So just like my Note 3, every time I’m doing something and i push the Home screen, it always asked which screen to go to. Shows up kids, easy Touchwiz, and the normal touch wiz. Every time. I have to select the one everytime and a pop up states if you want to change the default go to app and etc… but the default doesn’t save. I have cleared the cache and data practically starting phone over and it does the same. Please help. — Drew

Solution: Hi Drew. This issue is caused by any third party software that regularly deletes the phone’s system cache. Apps in the same category as Battery Doctor, Clean Master, DU Speed Booster & Antivirus, etc, often wipes the system cache in order to supposedly make a device faster. Keep in mind that wiping the system cache also deletes your customization and selected default apps. We recommend that you stop using battery power enhancers or the likes of the mentioned apps above. While wiping the cache is a good maintenance practice, doing it once every few months would suffice. Your phone does not need a wipe every other day as what these apps usually does.

Problem #4: Galaxy Note 4 unable to update to Android Lollipop or Marshmallow

Hi thanks for the help. I’ve gotten an unlocked Samsung Galaxy Note 4 originally on AT&T but now my SIM is ‘3’. I currently have Android KitKat and want to upgrade to Lollipop or even Marshmallow but EVERYTIME I try to do so it comes up with this message “software update interrupted. Try again in 24 hours”. 

Please help. I’ve tried connecting it to Kies using the USB attached to a computer but even then it doesn’t have any ‘available updates’.

What are my other options? Thank you! — Joannes

Solution: Hi Joanne. Over-the-air (OTA) updates depend on a schedule set by your wireless carrier. If the phone is unable to, or initially detect an update but fails to download it completely, the issue may be server-related. Make sure that you talk to your carrier about the issue so they can advise you properly.

As far as we know, there’s no known Android Marshmallow update for Galaxy Note 4s yet. It may take several months at best for it to become available to your device. Again, make sure that you ask assistance from your provider on how to best update your Note 4.

Problem #5: No update to Android Marshmallow yet for Galaxy Note 4

Phone  (Note 4) won’t update to Marshmallow for some strange  reason. — Christopher

Solution: Hi Christopher. As mentioned above, there is known official update by any carrier yet for Note 4 devices. Kindly call your carrier when it will be made available for your device.

Problem #6: Back and Recent Apps buttons on Galaxy S6 not working

For some reason, my back button on my S6 doesn’t function properly. It performs the same action as the recent apps button. That is, both the recent apps button and back button bring up recent apps.

I tried downloading “All in one gestures” app to see if the app would override the error and restore the functioning of my back button but this does not seem to work either. — Niv

Solution: Hi Niv. Both the Back and Recent App buttons are soft keys so the issue might be software-related rather than hardware one. Make sure that you do a factory reset to see if the operating system has been corrupted. For reference on how to do a factory reset, just follow these steps:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #7: Micromax Canvas A1 app issues after updating to Android Marshmallow

Hey urgent help needed. I just updated my Micromax canvas A1 (Android One) to Android Marshmallow. Almost half of the apps are not starting, they stop when opened… The apps which starts, gets back to its default settings when closed and reopened..! My contacts aren’t visible, no call logs either….

Please help..! I can’t afford to reset my phone too. — Harsh

Solution: Hi Harsh. If app issues started appearing after doing a software update, the first thing that you can try is to delete your device’s cache partition. Although any major Android update is designed to automatically replace the system cache, this doesn’t happen all the time. Manually clearing the cache partition often times resolves most app-related problems after an update. Here’s how to wipe your phone’s cache partition:

  • Switch off phone
  • Press Power button and Volume Up button simultaneously.
  • Select Recovery mode [VOLUME_UP to select. VOLUME_DOWN is OK].
  • Wait for Micromax logo and then a Dead Android with Test “No Command”.
  • Now hold Power button then tap Volume up button (in that order only) and leave it.
  • Congratulation! You are now in the stock recovery!
  • Select Wipe cache partition option.

You can also go wipe the phone clean in recovery mode if needed. Simply select wipe data/factory reset option. If you want to perform a factory reset, make sure that you save your personal data first (photos, videos, contacts, etc).

Problem #8: Nexus 6P (Marshmallow) not connecting to Wi-Fi automatically

Hi. I was wondering if, by any chance, you guys could help me with an issue. Google couldn’t help me and I didn’t know where else to turn.

I have a Nexus 6P with Google Project Fi. At work I get free internet (Wi-Fi) throughout the apartment complex. The coverage is pretty good except inside our maintenance shop, so we put a Linksys router inside to connect devices when we are inside the shop. My phone connects to the router just fine, but then when I leave the router’s range and come back, my phone will not connect automatically. I check it and all it does is “connecting… Getting IP address… Saved” and that’s it. And I can “forget” it and reenter the password and try again but it will do the same…The ONLY way that it will connect is if I turn the phone off and then back on. Then it will connect automatically, but I hate to be resetting the phone over and over.

The router supports 2.4Ghz and 5Ghz, so I went and turned off 5Ghz to see if that helped, but it didn’t. As far as other Wi-Fi connections, like the one outside the shop, it works fine and connects every time, as well as when I visit other family members, it connects and reconnects fine.

Also, at the same time, other co-workers phones and laptops that have this Linksys router, they connect and reconnect fine, so it seems like the issue is only between my phone and this router in particular. Any ideas? I would greatly appreciate any help.

Router Linksys Model EA6900 V1.1

Phone Nexus 6P Android 6.0. Thanks! — Sadoc

Solution: Hi Sadoc. Try to wipe the phone’s system cache first to see a difference. We’ve seen other Samsung devices with similar problems in the past and the issue was effectively resolved by wiping the cache partition. This is also especially helpful if you recently updated to Android 6.0 (Marshmallow). Here’s how to do it:

  • Power Down the Nexus 6P.
  • Boot the Nexus 6P into Fastboot Mode.
  • Boot the Nexus 6P into Recovery Mode.
  • Press the Volume Down Button to Control the Highlighter.
  • Highlight the ‘Wipe Cache Partition’ Option in Recovery Mode.
  • Then Press the Power Button to Select This Option.
  • Make Sure the ‘Yes’ Option is Highlighted.
  • Then Press the Power Button to Select This Option and Confirm the Wipe.
  • Wait Until the Nexus 6P Wipes the Entire Cache Partition.
  • Make Sure the ‘Reboot System Now’ Option is Highlighted.
  • Then Press the Power Button to Reboot the Nexus 6P.

If wiping the system cache won’t help, consider doing a factory reset to see the difference. These are the steps:

  • Open the Settings App on the Nexus 6P.
  • Then Scroll Down and Tap on the ‘Backup & Reset’ Option.
  • From Here, Tap on the ‘Reset Phone’ Button At the Bottom.
  • Tap on the ‘Erase Everything’ Button.
  • And Then Wait for the Nexus 6P to Reboot and Perform the Factory Reset.

Problem #9: HTC M8 has missing apps after updating to Android Marshmallow

I just updated my M8 GPe phone to 6.0 Marshmallow, and now my email and text messaging apps don’t exist. Even in settings, apps, all… They are not listed. How can I restore the original text and email apps? Or would I be better off to try out custom apps for this ? — Kirk

Solution: Hi Kirk. Something must have gone wrong during the update which affected the missing apps. Just like others above, make sure that you wipe your phone’s cache partition and do a factory reset. These are recommended software solutions for any issues arising after a major update.

Problem #10: Galaxy S3 bootloop and random reboot issues after updating to Android Marshmallow

I’ve recently flashed Lollipop 5.1 on my Sprint S3 and it ran great for a few weeks. I then flashed Marshmallow 6.0 and the stock gaaps package. It worked fine for a few days then started going nuts. It won’t stay on. It goes to reboot screen and just randomly shuts off. I’ve wiped cache, dalvik, and factory reset and still i run into this problem and this hasnt been the first S3 that I’ve experienced this with.

I’ve searched and have no answer. Please help any help would be much appreciated. Thank you in advance. — Ivan

Solution: Hi Ivan. The Samsung Galaxy S3 was designed to work optimally with older Android versions (Jelly Bean and KitKat) but not the recent Marshmallow. We haven’t tested how an S3 works with Marshmallow ourselves so we can only speculate. There may be some hardware limitations on this phone that developers has not anticipated at this time. The fact that you must be using an unofficial Marshmallow update can also cause potential issues. You have to ask assistance from the developer that released the firmware so they can iron things out.

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S5 unable to install Snapchat, other app issues

Snapchat

Here’s another post of #GalaxyS5 app-related problems for you today. For those who are new to our site, don’t forget to visit other similar posts we published in the past.

In the meantime, these are the 7 particular topics we’re dealing in this article:

  1. Galaxy S5 unable to install Snapchat
  2. Multiple Galaxy S5 apps missing after installation
  3. Galaxy S5 apps keep freezing
  4. Galaxy S5 contacts deleted after an update
  5. How to get OTA update for AT&T Galaxy S5
  6. How to update AT&T Galaxy S5 to Lollipop
  7. Galaxy S5 date and time keeps changing

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy S5 unable to install Snapchat

When I click on the SnapChat app it takes me to an Internet page and says this message:  “Supported Android Devices. Snapchat supports Android 4.1 and up. For the best experience, please update your Android device to the latest firmware and download the latest version of Snapchat?.

Please note: Some Snapchatters on Samsung Galaxy devices running 5.0 Lollipop are experiencing issues on the latest version of Snapchat ?. If you are experiencing a similar issue please try updating your device and then logging into Snapchat.”

I have no updates showing on my phone and I have uninstalled it and downloaded it again and I still can’t get in the app. — Cerys

Solution: Hi Cerys. We’ve encountered this same exact issues in other Android forums so we know that this is not isolated to your device. The problem is actually coming from the app itself. We’ve been raising questions to Snapchat developer team about this but we never heard from them. Basically, the app is not compatible with some Android operating system versions like the one running on your device. This is a Samsung or Google issue but rather a problem that must be fixed by Snapchat team. We don’t recommend that you contact them as they don’t seem to care enough about this error at this time. We do hope that they can release a patch to eventually take care of the problem soon.

Problem #2: Multiple Galaxy S5 apps missing after installation

I have been using a third party app called Allvoi (VOIP app). For sometime it hangs while registering. So I decided to uninstall and then install it again. I tried doing the same. Now in Google Play Store, the app is shown as installed. But it does not appear anywhere (not in application manager also). I noticed same thing is happening with Talking Tom Cat, Yahoo Weather, CNN and WordWeb also. These apps are show as installed, but do not appear anywhere. It will be great help if you can let me know how to resolve the issue. — ParthaBorah

Solution: Hi ParthaBorah. If there are more than 2 apps showing the same problematic behavior in your phone, the issue might be coming from a corrupted system cache or firmware. To fix that, you must first wipe the cache partition and do a follow up with factory reset if nothing changes. For reference, here are the steps on how to do them:

How to wipe the cache partition of a Galaxy S5

  • Turn the phone off.
  • Press and hold the following buttons together: Power, Volume Up and Home.
  • Release the buttons once the Android system recovery menu appears.
  • Use the Volume buttons to navigate to Wipe Cache Partition option.
  • Press the Power button to confirm selection.
  • Select Reboot System Now option after deleting the cache. Wait for the phone to reboot.

How to perform a factory reset on a Galaxy S5

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

Problem #3: Galaxy S5 apps keep freezing

For several months now, my lock screen has been freezing when I try to unlock my phone. The screen comes on, but the phone doesn’t recognize that I’m trying to unlock it. I originally had the fingerprint scanner but it kept freezing,  so I switched to the pattern unlock (seems worse, honestly). It tends to happen at least a couple times a day and is really frustrating. I wiped the phone cache as well as the cache partition but it didn’t help. I tried switching to the Google Now Launcher (especially because I kept getting those stupid “touch wiz home has stopped working”)  error messages.  I was also having issues with the keyboard freezing, but  that seems to have mostly resolved since I switched to SwiftKey, but is sometimes still laggy when I first start typing. I have disabled almost all of the bloatware and don’t have any sketchy apps downloaded on my phone….I have more than enough extra memory and a high quality SD card. I switched to a larger capacity SD card to see if it would help, but it didn’t . — Sarah

Solution: Hi Sarah. Slow performance issues can caused by corrupted cache or operating system. Since you have tried to delete the cache partition, we suggest you try to do a factory reset to see a difference.

Keep in mind that poorly coded third party apps can also affect how other apps work. Once you have factory reset the phone, leave it at that state for at least 24 hours (without installing third party apps) so you can further narrow down the potential causes. You also want to remove the SD card to see if that’s causing the lag as well.

Problem #4: Galaxy S5 contacts deleted after an update

I upgraded to the new update as prompted to do so and my contact list has gone. I have taken out the battery and restarted the phone, held the home screen and volume and power button ‘wiping the cache’ whilst rebooting and nothing and have also tried ‘clearing cache’ and ‘clear data’ in my contacts storage but still nothing. Please help as I have NO contacts. I don’t want to restart factory settings as I will loose everything on my phone, is there no other way? Or can I not reinstall the old update? — Cheryl

Solution: Hi Cheryl. If that update was provided by your wireless carrier, there’s no way you can downgrade the firmware unless you’re willing to root the phone prior to installing a custom ROM. Also, recovery of your contacts is out of the question unless you have them duplicated somewhere. Doing a factory reset will not bring the contacts back and will not accomplish anything other than probably clear out some minor bugs in the system.

What you can do from now on is to ensure that all your important files like photos, videos, contacts, etc are backed up in another device to prevent losing them again. Flash drives like the one in your phone or SD card are still not 100% reliable and they can become corrupted anytime. Don’t take the risk of losing your files by not duplicating them. We seldom hear an issue like yours but they do happen so moving forward, make sure that all your digital valuables are kept safe.

Problem #5: How to get OTA update for AT&T Galaxy S5

I’m writing to share with you an additional, little-known solution I found today to the Galaxy S5 not upgrading to Lollipop. I’ve seen a lot of droid users asking about this issue  & wanted to share the solution that worked for me.

I had been trying to upgrade since the release came out in October 2015, and every time I would receive an error message that either I did not have enough space or just simply ‘unable to install’. I went through numerous troubleshooting tips like clearing the cache, moving things to the SD card. None of it worked. I went to the AT&T Support Center just before Christmas and walked out after waiting in line over an hour. Every time I called support, no one was any help and some of them weren’t even aware of the issue!

Well today I decided to try again. Called AT&T and by a great stroke of luck the support guy knew exactly what I was talking about. In fact, he had the same issue with his S5 and immediately told me what to do:

It’s the sim card. If your sim card’s last digit is an 8, then it won’t let your phone update to lollipop. I didn’t ask him for specific details as to why, but he highly suggested I replace the sim card and try again. I immediately went to AT&T, got the sim card replaced, and viola! Perfect.

Just wanted to share this tid bit. Thanks! — Angela

Solution: Hi Angela. Thank you for sharing this tip. Carriers use limited server bandwidth or capacity when rolling out updates for their customers so they usually do them in batches. Scheduling schemes when updates are released vary by carriers as well and it’s good to know that a simple tip from your carrier’s technical group helped you. This scheme may change though at a later date so that other users (another batch) can avail of the updates. So we don’t see this as a permanent way to update an AT&T device because obviously not everyone can simply replace their SIM cards to something that ends with a digit “8”. We welcome this tip though. Thank you very much. We’re glad to have found an effective workaround to share to Android community. For AT&T users who can’t wait for their turn to update their device, do this.

Problem #6: How to update AT&T Galaxy S5 to Lollipop

I’m having a problem with my AT&T Samsung Galaxy S5. My operating system is quite old, and I wish to update it to 5.0 Lollipop. However, I live in Canada and use Speakout as my carrier. My phone on the other hand, is an AT&T Galaxy S5. From what I gathered on the Internet, AT&T won’t let you update unless you are on their network or at least in the US. Every time I go to the check for software update setting, it says “no update found” and “wait for 24 hours”. How can I bypass this issue? I would prefer not flashing the device, but I will if I have to. — Daniel

Solution: Hi Daniel. Your Galaxy S5 runs an Android version that can only update itself when it detects an AT&T SIM card. Of course, you also need to be connected to their network to do that so getting an over-the-air update in Canada is impossible. Your only way to get Lollipop on that device is by manually flashing it.

Problem #7: Galaxy S5 date and time keeps changing

Every time I boot this phone (which I got new under two months ago), the settings change from the date and time and time zone being provided by network to not being so. Shortly after every restart, a message pops up that brings this to my attention (though I don’t recall the exact wording of that message). I know how to change those settings back easily enough, but it also doesn’t seem like I should have to. I guess I have to admit this isn’t the biggest deal in the world…but it is annoying. Ideas? — Sonny

Solution: Hi Sonny. We’ve encountered an issue like this in other phone models before and there seems to be no pattern that we recognized as to what might be its true cause. As a workaround, try to avoid enabling “Automatic date and time” and “Automatic time zone” and manually setting date and time instead. You can also try to wipe the cache partition and do a factory reset to see if there’s a cache or firmware bug behind this annoying issue.

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

HTC One Missing Apps, Transferring Files and Power Conservation

HTC One Missing Apps, Transferring Files and Power Conservation

Missing Apps in HTC One

If one or some of your HTC One apps shortcuts have gone missing, one reason for this is accidental deletion. The other is that you may have disabled them by accident or that a bug caused them to be disabled.

To reactivate the apps, just follow these steps:

1. Go to Settings.

2. Proceed to the Apps menu.

3. Swipe your finger all the way to the “All” section.

4. Find the apps with the missing shortcuts from there and tap the “Enable” switch. This should bring out your missing shortcuts.

If that does not work, a good restart should fix it. But when the problem persists, try to see if there is an app that is causing the glitches and disable or uninstall it. A good old factory reset is your last resort if all else fails.

Transferring Files to the HTC One from Another Smartphone

One cool feature of the HTC One is that it lets owners transfer their data from their old phones easily. This feature lets them do away with the tedious manual entry of contacts and various saved files which is a common problem of people upgrading their units.

To easily transfer apps from other devices to your HTC One, just follow the steps below:

1. Access Settings.

2. Go to the Transfer Content section.

3. Select the type of your old device from the given list.

4. Then, choose your method of transfer whether you will be doing it via Bluetooth or from a backup tool.

The good thing about this feature of the HTC One is that it is not restricted on Android devices. You can also transfer contents from your old iPhone, BlackBerry or Windows Phone.

HTC One Power Conservation

If you HTC One is idle most of the time or you are having problem with its fast power consumption, aside from closing unwanted apps, you might want to put it in Sleep Mode when not in use. This will switch off your 3G connectivity which will save up a significant amount of energy from your battery.

To do this, perform the following:

1. Go to Settings.

2. Select Power.

3. Tap Sleep Mode.

More Questions

If you are facing a problem or you simply have questions about your device, share it to use at [email protected]. Rest assured that we will do our very best to answer your questions.

Senders should be reminded though to detail their problem or questions well so that we, at The Droid Guy, can address them in a more precise manner.