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microsd card problems

How to fix commonly reported Samsung Galaxy S7 Edge storage & memory issues

  • Learn how to fix a #Samsung #Galaxy S7 Edge (#S7Edge) with 200GB Sandisk #microSD card that doesn’t allow the user to delete videos and/or movies.
  • What to do if your S7 Edge won’t allow you to move apps to a new microSD card.
  • How to work around a problem wherein videos copied from your phone via SD card become corrupted when played on PS3.
  • What you need to do if some files copied from your computer to the SD card can’t be found when it’s mounted on your phone.
  • Learn how to deal with the annoying notification “SD card For transferring photos and media” that keeps popping up every few minutes. 

Galaxy-S7-Edge-microsd-card-problems

The new Samsung Galaxy S7 Edge comes with a microSD card slot that allows users to use external storage devices to expand the storage capacity of the device. However, a lot of owners were complaining about some issues with their device including the notification that keeps popping up every few minutes.

Continue reading to know more about these problems and how to fix them. There’s a chance you will encounter of the problems you can find in this article. If you already contacted us regarding similar issue, try browsing to below to see if we already addressed your concern.

For those of you who have other issues, visit our S7 Edge troubleshooting page and browse to see if your problem is among the ones we already addressed. If so, use the solutions and troubleshooting procedures we recommended but if they don’t work for you or if you need further assistance, fill up our Android problems questionnaire and hit submit.

Q: “Hi I have the Samsung Galaxy S7 Edge. I also have a 200GB microSD Sandisk. I am having trouble deleting movies files. They’re from the microSD. But any other files like photos is fine.

A: I assume that you were trying to delete movies using the file explorer. You should be able to do so without having any issues but sometimes things happen. In your case, please try deleting your videos through the Gallery or even through the video player. If none of these works, then you still have two options; you can unmount the microSD card, insert it to a reader and then let your computer delete them for you or you can simply connect your device to your computer or laptop and delete them using the file explorer in your machine.

Q: “I bought a SanDisk Ultra 200GB Micro SD for my new phone (first non-iPhone ever!) and can’t move apps to it. I’ve followed all online guides but never get an option to change storage location.

A: The first thing you need to verify is whether the SD card is detected and recognized by your phone. Just because you mounted it doesn’t mean the phone can read from it. Second, try reformatting the card just to make sure the device can properly read from and write on it. Lastly, to move apps to the SD card follow these steps:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Go to device, then Applications.
  4. Tap Application Manager.
  5. Choose Downloaded App.
  6. Select Storage.
  7. Tap on Change and choose SD card.
  8. To confirm you want to move the app to a new storage location, tap Move and wait until the export is finished.
  9. Repeat the process for other apps.

Please note that some apps may not be moved to the SD card especially pre-installed ones.

Q: “My videos play fine on the device but when I move them either on a memory stick or wireless with an app to my PS3 they come up as corrupted. This is a problem for me as I store most of my media on the PS3.

A: How about if you connect your phone to a computer and copy those videos over? Have you tried that? We need to do more tests to know what the culprit is or why the videos get corrupted but to work around it, you may try my suggestion earlier. I am also not sure if it has something to do with compatibility so make sure the videos you’re trying to copy is compatible with your PS3.

Q: “I recently bought a 128GB SD card (Scandisk) from EBay and it work fine when I insert into it to my phone. However, for some odd reason I thought about doing a merge internal memory into it the SD card memory this week and format the SD card.. I backed my data up prior to doing it and tried to reload everything back that’s when I started seeing problem. Most of pics/files/music wasn’t showing up when I look under my files from phone.. However when I plugged the SD card back into my computer I was able to see some files. Strange. I decided to format the SD card again this time from my computer to see if that makes a difference and it did.. Also, I rename some of files/folders and did a chkdsk /f & /r command fix-up on the SD card itself. So far, I can see some of the files but not all of it. Any suggestions, should I contact Ebay to get a replacement card.

A: We need to check further why it’s doing this but try to reformat your SD card, mount it on your phone without copying anything just yet, then connect your device to your computer and transfer over the files you want to be saved on the card. See if that, somehow, provides a temporary fix. If that fails, I think you should try having the card replaced.

Q: “Hey guys, I just bought a brand new Galaxy S7 Edge together with a 64GB microSD card. The phone is, as expected, working great. I upgraded from S4 to this one so there really is a distinction when it comes to physical features, its functions as well as the performance. I put in my SD card, saved some videos and music, moved some apps here and there. Every half hour or so, however, there’s this annoying notification that says, “SD card For transferring photos and media” and there are two options that aren’t really helpful, EXPLORE and REJECT. Even if I reject it, it will come back up after half hour and it didn’t disappear. Is there something I need to do to get rid of this? Thanks.

A: It may seem like a bug or a glitch in the phone and Samsung has to issues an official statement about it or roll out an update that will address it. So, as of this writing, there’s no permanent to solution to it, although, there’s one very effective workaround:

  1. Turn your S7 Edge off.
  2. Remove the SD card.
  3. Using an adapter, let your computer read the card.
  4. If the machine can read it just fine, then backup the data and reformat.
  5. After reformatting, re-insert the card to your phone and see if the notification still shows up after several minutes.
  6. If the problem persists or if the computer can’t read the card, then you need to use a different microSD card.
  7. On the other, if the card is working with other devices except your phone, then contact your retailer, carrier or Samsung to have the phone checked.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix microSD card and memory issues with Samsung Galaxy S7 Edge & other problems

Since the #Samsung Galaxy S7 Edge (#S7Edge) has a #microSD card slot, we started receiving memory and storage related issues from our readers. We miss these problems when Samsung decided not to give S6 variants a slot for expandable storage last year.

samsung-galaxy-s7-edge-microsd-card-problems

Among the most common storage-related issues include the phone not being able to detect or read from the SD card, unknown storage partition appear, phone is running out of storage space, etc. Let’s try to look a little closer into these problems just in case more of you may encounter them.

The problems I cited here are just some of the actual messages we received from our readers who are seeking assistance with their problems. Continue reading to understand them and learn how to fix them. It’s better that you know how to deal with this issues now as you may encounter them sooner or later.

For our readers who have other issues, make sure you visit our S7 Edge troubleshooting page as we’ve already solved a lot of problems with this phone since its release. Odds are that there are already solutions that exist on our page and all you gotta do is find them.

Now, if you need further assistance, you can always contact us so we can get back to you as soon as we can find a solution to your problem. Just fill up our Android issues questionnaire accurately so we can give you accurate solutions and/or troubleshooting guides.

Galaxy S7 Edge cannot detect or read new 32GB microSD card

Problem: Hi, I recently got my Samsung S7 Edge and I set up my phone. I then purchased a Samsung 32gb sd card. I placed it in my phone but I has not detected the SD card I’ve tried to reset the phone and all of the other basic troubleshooting however it is still not reading that there is a brand new sd card in it. Thank you!

Answer: First off, make sure the microSD card is mounted properly to rule out the possibility that it’s just a contact issue because if the interface of the SD card is loosely connected to the phone’s receptors, it might not be able to detect or read from it.

Once you’ve made sure the card is properly mounted, try to reboot your phone while it’s inside. There are actually times when the device just can’t read the card and reboot is required. I’ve encountered it a few times and it might just the issue with your device right now.

The next thing you should do in case your phone still won’t read from the card is to let your computer read it. Computers read removable devices better than phones and in so doing, you can actually determine whether the card is defective or not.

If the computer detects it and you can actually browse through the card or copy files into it, it might just be an issue with the file system. Therefore, you need to reformat the SD card and use FAT32 format. However, if the phone detects it and prompts you to format it, it’s either corrupt or damaged. So, try to format it, still using FAT32, and see if it can read it after. If still not, then it’s safe to assume the problem is with the SD card.

As to your phone, I don’t think we have to do something in it as it’s clear the issue is exclusive the SD card.

Galaxy S7 Edge has “Other” storage that takes up 13GB of space

Problem: The problem is “Other” storage. I notice that 13GB being used by “other.” I tried to clear all cache, delete game apps, restart and reset. It doesn’t work. Anyone has same problem with me? I need help please how to clean this “other” storage.

Answer: When you say “reset” I assume you did factory or master reset, which will delete all files, data, etc. that have been accumulated after the setup. So, if this “Other” storage is a partition in your phone’s internal storage, then it should have been deleted. Therefore, I think, you have a microSD card and this “Other” storage is found in it. I suggest you unmount the SD card and check if it’s still there. If so, then you need to reset your phone again and this time, follow these steps:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

On the other hand, if the “Other” storage disappeared after unmounting the SD card, then backup your files and reformat the card, mount it back on and should do it.

Galaxy S7 Edge internal storage is running out

Problem: I bought it at new. It has 4GB of internal memory. when it reaches 321 MB of use, it says that “the internal storage is running out…” It refuse to install the applications on the SD card, although the SD card is good  and can store downloads and photos and music.

Answer: Okay, let me just make things a little bit clearer here. When you say “Internal Memory” you’re actually referring to the Random Access Memory or RAM, which works hand in hand with the CPU to make the phone works fast and smooth to say the least.

The prompt you’re getting, however, is talking about the internal storage and there are two variants of S7 Edge; 32GB and 64GB. Don’t worry about the RAM because the phone manages its memory really well that even if it comes close to 4GB, it can terminate other services to give way to more important ones.

Your problem is that your device has almost used up all its storage. I understand you have a microSD card but your problem is that apps can’t be installed in it, right? That’s not a problem because apps have to be installed in the internal storage but some can be “moved” to the SD card, at least, their data and other files. And I think that’s all you need to do; just move some apps over the SD card to free up some space in your phone’s internal storage.

  1. With a microSD card installed, launch the Settings app.
  2. Find and select Storage from the list of options.
  3. Tap on Internal storage.
  4. Select Apps.
  5. Locate the app you’d like to move, and tap on it.
  6. Under the “Storage Used” section, tap on the Change button and select SD Card.

Moreover, you may also want to move your files, pictures, videos, etc. to your laptop or computer. If you have a bunch of those, then doing so will surely free up some generous space on your phone’s internal storage and the problem will surely be fixed.

Gallery no longer shows picture taken by the camera

Problem: Hi. I have a problem with my phone. I take a lot of pictures everyday so I bought a high-capacity SD card. For weeks I enjoyed using the without experiencing any problem but right after the an update, the Gallery no longer displays the pictures I’ve taken with the camera. I tried connecting the phone to my laptop and I can no longer copy pictures from my phone to the computer. What gives? Please help me. What must I do to recover those photos? Thanks.

Answer: It actually does sound like it’s a microSD card problem that coincides with the update that’s why you’re thinking the recent update messed up your phone. But let’s try to look into it a little closer.

Your phone can no longer display or find pictures saved in the SD card because maybe it got unmounted. So, go to Settings > Storage and then verify if the SD card is mounted or not and make appropriate changes. If it’s already mounted, however, then you should try to let your computer or laptop read it. Should the computer be able to read it, use that opportunity to backup your files, pictures and videos or whatever is saved in the card that you don’t want to lose. Then, format the card using FAT32 file system, clean it’s interface and mount it back on your phone. After that, try to take pictures and see if the they’re saved in the SD card and try to see if the Gallery can detect them now.

If the Gallery can’t still find the pictures taken by the camera, try to clear its cache and data.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Gallery.
  6. Tap Storage.
  7. Tap Clear cache and then Clear data, Delete.

If the problem persists after this, try wiping the cache partition.

  1. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  2. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  3. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  4. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  5. Once highlighted, you may press the Power key to select it.
  6. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  7. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  8. The phone will now reboot longer than usual.

After all this and the problem isn’t fixed, you should bring the phone to the store and have it checked.

Galaxy S7 Edge isn’t picking up good signal

Problem: I recently switched from a Galaxy S5 to the S7 Edge. Without changing locations,it seems that my reception quality has gone down significantly. The edge does not pick up the tower signal as well as the S5 and, it seems that it is actually significantly worse than other phones I have had. Is there a way to improve reception quality on this unit?

Answer: Some units might be damaged out of factory so it’s inevitable that some owners may encounter issues the moment they use the phone. In your case, however, it shows that the S5 picks up signal better than the new device and you’re not the only one having this issue. I think the best way to know if it’s just an issue with the reception or not is to go to an area that you know have excellent signal and if the S7 Edge fails to meet your expectations, then it’s time you contacted your provider and probably negotiate a replacement. However, I suggest you try to reset your phone first to rule out the possibility of a firmware issue as well as make sure your personal information is deleted from your phone just before you let a technician check it for you.

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S5 deletes pictures & videos that were moved to microSD card, files get corrupted, other memory issues

I will address some Samsung Galaxy S5 (#Samsung #GalaxyS5) memory issues in this post. We did receive several emails from our readers who were seeking for assistance to recover lost pictures and videos, which according to them, got deleted after being moved from the phone’s internal storage to the microSD card. Continue reading to learn more about these problems and how to tackle them.

Galaxy-S5-microsd-card-problems

If you have a different problem, visit our S5 troubleshooting page where we keep all the problems we already addressed. Find issues that are related to yours and use the solutions we suggested. If you couldn’t find related problems or if our solutions didn’t work, then fill up this questionnaire to contact us.

Pictures & videos moved to SD card got deleted

Problem: Every time i move pictures or videos from device storage to sd card phone deletes them. It says they are transferring but when I go to look on the SD card they are not there, OR on my device storage.

Related issue is when I try to moves Apps to sd card, the apps get removed and show up as gray icons.  When I tap on icons it says app not installed. For some reason no info can be written on sd card. Not sure why.

Answer: It’s an indication that your phone can no longer read from and write to your SD card because maybe it got corrupted or damaged.

Unmount your SD card and let your computer or laptop read from it. If you’re lucky, you can still backup all your files and in this case, try reformatting it to see if it could still be used, otherwise, it’s time you bought a new one.

Files get corrupted when transferred to SD card, can’t install apps

Problem: My Samsung 64GB micro sd card keeps on corrupting any files I transfer over, any photos, videos, and it doesn’t allow me to transfer apps to be installed, how do i fix, and how can I get my pictures back?

Answer: Well, it means that your SD card is still readable but there could be some sectors that got corrupted. Corrupted photos and files can no longer be recovered or even if you were able to do so, they still can’t be read by your phone nor your computer.

The best thing to do is try to salvage any bit of data you can extract from it and then reformat it to see if it could still be used. If not, then it’s time you bought a new one.

And no, you cannot install apps to the microSD card directly. You need to download and install your apps to your phone’s internal memory and move them to your SD card.

Phone prompts memory is full when updating apps

Problem: Hi guys, I’m new to android. I have the S5 I think it’s 19 gigs then I have a 29 gig memory chip but every time I try to update my apps or download the new operating system it keeps telling me my memory on my phone is full i tried deleting my unneeded apps and song. How do I download updates or move things to my memory card? I just can’t figure it out I kinda need some help. Thanks a lot. — Mike

Troubleshooting: Hey Mike! It’s just a matter of time before you can master that phone. About your concern, you have to go to the Application Manager, find the app that you want moved and you can proceed from there. But to make it easier for you, just follow these steps:

  1. Go to Settings.
  2. Proceed to Applications.
  3. Select Manage Applications.
  4. Tap the All tab.
  5. Find and tap the app you want to move.
  6. Tap Move to SD card.
  7. Now repeat the process to other apps you want transferred.

As to your files, pictures, videos and music tracks, you need to use the app called My Files. Once you’re in, all you need to do is cut and paste the files to the new location. I hope this helps.

Images from SD card deleted after an update

Problem: Images from SD card gone. All other files and apps still there. Not been moved to cloud storage. Used card reader and several file recovery apps. Not able to recover. There was a Samsung update the other day but I didn’t pay much attention to what it was. Don’t understand how hundreds of photos can just disappear like that.

Answer: If you were asking where did those photos go, well, your guess is as good as ours or even better since you understand your phone more than us. The thing is, files can’t just be deleted without intervention from the user, although there were reported circumstances of Android phones getting reset during the update. But even so, those pictures are already in the microSD card, even if the device was reset during the update, they still won’t be erased.

Is it possible that someone got access to your phone and inadvertently deleted them? One thing is certain though, if they’re not there, they’re not there.

Contacts won’t load, can’t download apps

Problem: My contacts will not load and have not loaded in at least a week. Also my device says there is no storage even though there is plenty. I cannot save numbers or see old numbers. I cannot download new apps or emails.

Troubleshooting: When you said there is plenty of storage space left, did you mean the phone’s internal storage or the SD card? If the phone says there’s not enough space to store new contact entries and apps, that’s probably true. So, here’s what you’re going to do:

  1. Transfer your files from the phone’s internal storage to the microSD card (external storage).
  2. Move some of your third-party apps especially ones that eat up so much space.

If these two procedures failed to fix the problem, then backup all your data to a computer and perform the master reset. After this, you’ll have plenty of storage space for your new contacts and apps, however, you will have to download all your apps again and transfer back your important files.

Related Problem: Recently my phone had been telling me I don’t have enough memory on my phone I guess do to all the music and pictures I have on phone. Because of that I haven’t been able to update my phone or install apps so I purchased a memory card so I can do so. I have already inserted my new memory card in the correct place but my phone is still telling me I have no memory left and is still not letting me update it. what can I do?

Galaxy S5 showing “Preparing SD Card” error

Problem: My Samsung Galaxy S5 just continuously says preparing external storage. All the photos that were previously stored on the phone are now not accessible and not displaying just a blank black page that says no external storage available. Also cannot download anything or receive any pictures or media from others. Removed the sd card and placed in another new one it says the same thing….please help.

Troubleshooting: That’s what happens if the phone is having a difficult time reading from the SD card but more often than not, it’s a sign that the external storage was corrupted, although there’s a chance it has already been damaged. Try having your computer or laptop read from it especially if you want to recover some important files. Your computer will tell right there and then if there’s something you can do about it. For instance, if your computer can read from the card, then you can backup all your files, however, if it asks to reformat it the moment you plug it in, then you have no other choice but to reformat it. The thing is, there’s no guarantee it could be fixed and once you start the format process, all your files will be deleted and impossible to recover.

If you decided to reformat it and the computer can read from and write to it, then you can still use it. Otherwise, it’s time you replaced it with a new one.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.