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Mi 5

Situational troubleshooting guides for Xiaomi Mi 5 that can’t send / receive SMS and MMS

Understand why your #Xiaomi Mi 5 (#Mi5) can’t send text messages but can receive incoming ones. Learn how to fix this very common problem with the most basic service.
Learn how to fix your phone that can send SMS but cannot receive them. What needs to be checked in order to fix the problem.

What to do if your phone can no longer send text messages after the reset.

Learn how to fix your Mi 5 that can’t send and receive picture messages or MMS.

Two of the most common text messaging services are SMS and MMS and both of them have to be enabled. The thing is, provisioning is done on your provider’s end and some sensitive data about your phone have to be entered in the system so it can receive the basic service package. The same is true with your new Xiaomi Mi 5.

These services have already been made stable over the years so the moment your device is properly provisioned, you just have to wait a few hours then you can use it. However, problems occur most of the time and that’s what this post is for. There are four situational text messaging problems I tackled in this post with brief but practical solutions.

Read on to understand more about these problems and to learn how to troubleshoot your device in case one of them occurs. Browse through our Mi 5 troubleshooting page to learn more about other issues with this phone. You may also contact us by completing our Android issues questionnaire here. Make sure you provided us with necessary information about your problem.

Mi 5 can’t send SMS but can receive fine

There’s a set of numbers that allow the phone to actually send SMS to your providers network before those messages are routed to numbers they’re supposed to be sent. It’s called the Message Center Number. Without it, your phone will not be able to send text messages but can receive incoming ones.

Well, 90% of the time average smartphone owners don’t even know this number exists let alone do they know what the correct number would be. Therefore, you have to call your service provider and ask the rep to check if your phone has the correct Message Center Number and if there isn’t any or if the one that’s on your phone is different from the current center number your provider is using.

Sometimes service providers change their settings and when this happens, things like this happen as well. In such case, the rep may already know the problem and the solution is ready. So, call your provider and ask for help.

Mi 5 can send text message but can’t receive

Receiving text messages mean downloading those messages and saved it in your phone’s internal storage. So, if there isn’t enough room for those messages because you have a ton of pictures and videos in your phone, messages may not be downloaded. Therefore, the first thing you have to find out is whether there’s enough storage left and if so, then the issue might be a simple app problem.

The next thing you need to do is clear the cache and data of the messaging app you’re using. The procedure will reset the app to its default settings and it might just fix the problem for you. I would also suggest booting your Mi 5 in safe mode and try to send a text message to your own number.

Reboot your Xiaomi Mi 5.
Once the device starts the reboot sequence, keep on tapping the menu button until the lockscreen is displayed.
You should be able to see “Safe mode” in the lower left corner of the screen. If not, repeat the process until you can make it right.

If the phone successfully sends out the message but not receive it, then try to do the factory reset. There might be a serious issue with the app or the firmware.

Power on your Xiaomi Mi 5.
Tap on Menu key.
Select Settings.
Scroll down to Backup & Reset option, tap on it.
Tap Factory Data Reset and touch the Reset Phone option.
Choose Erase Everything and agree with the warning.
Wait until the reset is finished and reboot your device.

Mi 5 can no longer send SMS after a factory reset

This happens most of the time wherein the Message Center Number gets deleted or changed after the reset. You just have to call your provider and ask for the center number and set it up on your phone. Your provider can help you better with it.

Basically, what happens is that during the reset, the Message Center Number gets deleted since it isn’t set in your phone by default. Therefore, you need to re-enter the number so your phone can get the service it has lost. This problem may not happen every time though.

Mi 5 cannot send / receive pictures messages or MMS

As to the MMS or sending text messages with attached pictures or files, mobile data is required. So, if your phone can neither send nor receive MMS, verify that mobile data is enabled by going into settings. If mobile data is already enable but you’re still having problems with MMS, then it must be the APN settings.

Call your service provider and verify if your phone has the correct APN setting and make necessary changes. If the APN is correct, then let the rep check your account for bars or any other issues that may hinder it from using services requiring mobile data. Honestly, when it comes to this problem, your service provider is your best friend as reps can check on their end what the problem really is.

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How to fix Xiaomi Mi 5 that won’t charge [Troubleshooting Guide]

Not charging issues with the #Xiaomi Mi 5 (#Mi5) is as common as the problem wherein the phone refuses to turn on. We received a few complaints from our readers and I think it’s time we addressed this problem as we begin our support for this amazing device.

Troubleshooting a device that won’t charge can be easy depending on the actual condition of your phone or it can be tricky. You need to troubleshoot to know if your phone is still capable of charging or if it would respond once it detects electric current is flowing through its circuits. Read on to learn the basic troubleshooting of the Xiaomi Mi 5 that’s not charging.

For those who have other issues with their Mi 5, make sure you visit our troubleshooting page for we publish problems sent by our readers each week and provide solutions to each problem we answer. You may also contact us directly by completing our Android issues questionnaire. Please describe your problem as detailed as possible so that we can help you better.

Troubleshooting Mi 5 that won’t charge

There are a couple of situation you might be in while dealing with a not charging issue with your Mi 5; first, your device has enough battery left to power it up for a few minutes and second, your device already turned off and won’t turn back on as the battery is all drained up.

If the phone is still powered up but won’t respond when the charger is plugged in (the original charger), then the first thing you have to do is try to connect your device to a computer to…

Find out if it charges, albeit slowly, when it detects current flowing from the computer through its circuits.
Find out if the computer can actually detect the device

These things will help you determine whether the problem is with the charger, the USB cable or the phone. So, if the computer is detecting the device, then you can rest assured that the cable is fine and that the connection in your phone’s utility port is good and that your device is responding with the computer. In this case, the problem might be the charger itself.

On the other hand, if the computer doesn’t detect the device, then the issue might be with the cable or your phone’s USB port. While still plugged in to your computer, hold the device at certain angles to see if there are instances that the computer can detect something plugged in because if so, it might be just a loose connection in your phone’s USB port.

Alternatively, if you have access to other USB cables, try using one of them to see if you can actually get the device detected by the computer. If still no, then it might be a hardware issue and you need to have the device checked.

Now, let’s try to troubleshoot your Mi 5 that has drained up all its battery, won’t turn on and won’t respond when the charger is plugged in. We cannot just connect it to a computer because it won’t get detected if it’s turned off. Therefore, we need to do some manual work to see if we can get the device to charge.

Step 1: Verify your device didn’t get physically or water-damaged

It’s easy to determine if it’s physical damage that’s causing the problem. All you got to do is check the outside case to see some dents or scratches. A blow that may leave the phone bricked will surely leave some dents. In this case, don’t waste your time, send the phone for checkup or repair.

As to water damage, you should be the one to know first hand if the phone got wet with any form of liquid or if it was submerged in water. Liquid damage will also leave a trail like some moist or vapor on the screen and on the camera lens. If you are not sure the phone suffered liquid damage, like for instance it got wet a few days ago but continued to work fine until recently, then don’t troubleshoot it yourself as there’s not much you can do about it. Just send it in for repair and let the technician handle it for you.

Step 2: Try to charge the phone

If you are 100% sure the phone didn’t suffer from physical and liquid damage, then plug in the charger and leave the phone be for 10 minutes and then try to turn it on. If it still won’t respond, try using different chargers and USB cables just to make sure it isn’t a charger problem. If you can borrow the same charger from a friend, that would be better. If there’s no other charger to use, try a computer.

All you need to see is if the phone responds when plugged in from a power source. If it does, you might still be able to fix it on your own without any help from a technician. This will, of course, save from from hours of waiting.

Step 3: Try booting up in recovery mode (optional)

By default, Mi 5’s bootloader is lock, thus inaccessible to users. So, unless you got the bootloader unlocked, you can’t boot your device in recovery mode that’s why this step is optional.

This isn’t a fix actually, it would just tell you whether the phone is still capable of powering up its components without actually booting up to Android GUI.

Step 4: If all else fails, seek help from a technician

All you need to find is a glimmer of hope that the phone’s hardware is fine. But if all your efforts failed and your Mi 5 still won’t charge, then you need a technician to do further testings on your device. Bring your phone to a local shop to have it checked as soon as possible.

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Phone Not Charging Troubleshooting

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Xiaomi Mi5 not charging

What to do if your Xiaomi Mi 5 won’t turn on [Troubleshooting Guide]

There seems to be a lot of #Xiaomi Mi 5 (#Mi5) smartphone owners who reported that their phones just turned off and won’t turn back on and this is what we’re going to tackle in this post. I will help you or walk you through in finding signs to know if your device is still capable of turning on and booting up successfully.

Mi 5 seems to have garnered really good reviews considering can beat any flagship phones available in the market today performance- and specs-wise for half a price. It is the cheapest smartphone today that packs the all new Snapdragon 820 chipset, a 16MP camera, 3000 mAH battery and a 5.15-inch display. In other words, it’s fast, snaps really good photos, lasts longer and has a big screen.

But is it really worth buying it?

Here’s one of the testimonies we received from our reader who sought assistance due to this problem…

“Hi guys! I haven’t seen any support articles or troubleshooting guides for the Mi 5 but I’m gonna ask you anyway. I bought the phone yesterday and was actually very happy about it. I was an S5 user for a couple of years before I upgraded to this one and there’s really a noticeable difference in the performance not to mention it’s cheaper. So, everything was working fine and I have to go to work so I put the phone in my pocket and when I arrived at the office and took the phone out, it won’t turn on. I spent most of the day tinkering it but it just didn’t turn on. Right now, I’m kind of disappointed with chills running down my spine as I spent a few hundred bucks for a phone I haven’t even used for a full day. Do you guys have any idea what’s going on? Thanks.“ — Robbie

Troubleshooting Mi 5 that won’t turn on

First off, there’s no guarantee of a fix here because basically, what we’re trying to accomplish here is to find out whether the phone is still capable of powering itself up. It’s possible your Mi 5 got bricked and only an authorized technician can help you especially if it’s only a few days old. Remember, the moment you unscrew one of the screws of the device, your warranty claim may not be honored and your unit may not be replaced. That being said, here are the things you can do to try to fix the problem safely without compromising the warranty…

Step 1: Verify the phone didn’t suffer physical and liquid damages

It’s actually very easy to determine whether the cause of the problem is physical damage because a blow or an impact that leaves the phone unresponsive would often leave some scratches or dents on the outside. In worst case, the screen would crack or break as it’s the most fragile component of all. Therefore, the first thing you should do is physically inspect your phone for those things.

When it comes to water damage, it’s a bit complicated to determine whether it’s the cause why your Mi 5 turned off and won’t turn back on. But if you were the only one that used the phone, then you know if it got dipped or fell in water and if there was one instance that the device actually got in contact with liquid, water damage is probable.

You know, water damage is very unpredictable. I’ve seen cases wherein the device got in contact with water but continued to function normally and after a week or two, it started to act crazy. When a drop of water is trapped within the phone, it can’t escape. The heat may vaporize it but still it can’t escape and may condense back to being liquid once the device cools down.

So, if at some point the phone got in contact with water, take the safe route and don’t, DON’T charge your Mi 5 and never attempt to turn it on again. Instead, send it in for further checkup or repair.

Please note that physical and water damages aren’t covered by warranty so you won’t get a replacement unit and you must pay for the services of the technician.

Step 2: Try to charge the phone (not for water-damaged units)

If you’re 100% sure your Mi 5 didn’t suffer from water damage, then you can do this step because it’s possible the battery just got drained and needs to be replenished. If the phone charges fine when plugged in, then you’re in luck because this might be the only thing you need to do to bring the handset back to life.

Aside from the obvious, you’re also looking for other signs that would tell us whether the device’s hardware is still working perfectly fine. Normally, your Mi 5 will display the usual charging icon on the screen once it detects current is flowing through its circuits and then there’s the LED light that’s lit. Without these signs, it’s obvious your device isn’t responding and in such case, here’s what I suggest you do:

Plug the charger to another power source or electric outlet. It’s possible the one you’re currently using is damaged.
Connect the device to your computer to find out if it charges or gets detected.
Use a different power adapter or charger.
Use a different cable.

If your phone still won’t respond after all this, then it’s more likely your device got bricked.

Step 3: Boot in recovery mode (optional)

The Mi 5 has a locked bootloader for “security reasons.” So, you may not be able to boot in recovery mode unless you got it unlocked. But if your phone is new, then it’s most likely you can’t do this step. But here’s how you usually access the recovery mode…

Press and hold Volume Up key + Power Key about 10 seconds
Release only Power key when Mi logo appears
Keep pressing Volume Up key until Recovery mode appears

Step 4: Send the phone in for repair

There’s nothing you can do at this point so you need to send your phone in for repair as it got bricked and we really don’t know the extent of the problem. Your phone may be replaced or a technician may take a look at it or do some tests to determine whether it can be repaired or not. The thing is it might take weeks before you can get an update about the status of your device and whether or not you can receive a new one. That’s the reality so patience is necessary.

I know a Mi 5 owner who haven’t received updates after sending the device in for 3 weeks. Imagine how frustrating would that be if your brand new device got bricked a few days after you purchased it.

Wrapping it up

Basically, all you have to do when your Mi 5 won’t turn on after it turned off on its own is to find signs that suggest it can still power back up like plugging it to charge for a few minutes. Should the phone refuses to charge, then it probably got bricked and you need to send it in for repair.

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Xiaomi finally bringing the Mi 5 and the Mi 4s outside Asia and South America, starting with Poland

Chinese OEM #Xiaomi has announced that it will release its #Mi5 and #Mi4s handsets in Poland very soon. This is pretty big news as the company’s smartphones are only available in Asia and South America as of now. While the company is still some distance away from releasing the device in North American markets, this news does give us some hope.

As for Poland, the company has merely mentioned that the smartphones will be released there but hasn’t offered a word on how much it will cost or when it will be available for purchase. Xiaomi had promised to offer its devices in Europe soon and it’s good to see the manufacturer staying true to its promise.

The Mi 4s is a budget ranged handset with a very attractive hardware specs sheet while the Mi 5 is a flagship ranged offering which comes with a Snapdragon 820 SoC and a unique edge design on the back. The two smartphones will no doubt be big sellers in Europe, but that depends on when the company decides to launch the handsets.

Source: Xiaomi Poland – Translated

Via: Android Authority

Xiaomi could be prepping the release of a 5.7 inch Mi 5 variant

Benchmark listings usually give away more details than actual leaks. The same has happened today with a new leak revealing the existence of a slightly bigger model of the upcoming #Mi5 flagship. As per this report, the Mi 5 will also come in a 5.7 inch display variant, while previous reports had only mentioned a solitary 5.1 or 5.2 inch model.

Further, the device is shown to be packing 64GB of internal storage, 3GB of RAM as well as the powerful Snapdragon 820 quad core SoC. The rear and front camera specifications are not revealed by this GFXBench listing, but we should have more clarity on that very soon.

So what is this model that we see here? Is it a pre production prototype or a legitimate variant of the Mi 5 flagship? It’s hard to tell at this point, even though we’re just two weeks away from a potential release of the handset. What do you make of this revelation? Share your thoughts in the comments section below.

Source: GFXBench

Via: Techno Buffalo

The Xiaomi Mi 5 confirmed to be launching on the 24th of February

There has been plenty spoken about the #Xiaomi #Mi5 in the global markets ahead of its official release. A recent report had indicated that the handset wouldn’t see an official release until the Chinese New Year which is on the 8th of February. Senior VP of Xiaomi, Liwan Jiang has now mentioned that the handset will be officially unveiled at an event on the 24th of February.

This is as good as a confirmation as it’s coming directly from the company’s top brass. Xiaomi has made its fans wait a long time for the Mi 5 smartphone. The handset is expected to be packing a 5.2 inch Quad HD display, the octa core Snapdragon 820 SoC, a 16-megapixel rear camera, a 13-megapixel front camera, 3/4GB of RAM, 32/64GB of storage and Android 6.0 Marshmallow.

The Mi 5 should remain an exclusive to the Asian markets, with the company not quite ready to enter the American or European markets. Xiaomi has released a bunch of accessories in these regions, but has been out of the smartphone action fearing potential lawsuits from the likes of Apple and other major OEMs.

Source: Weibo

Via: Android Headlines

Xiaomi could be looking to release the Mi 5 sometime after February

There’s been immense speculation about the launch of the #Xiaomi #Mi5. A new report is now giving fans some good news about the release date of the device. It was long believed that the Mi 5 would be released first thing in 2016, but that doesn’t appear to be the case as the company is supposedly waiting until after the Chinese New Year to unveil the device. For those unaware, that’s sometime after the 8th of February.

That’s not to say that the device will be launched right after February 8, but merely that Xiaomi has set the Chinese New Year as a deadline in order to ramp up production of the flagship, keeping the demand in mind. From what we can tell so far, the Mi 5 will be one of the few devices that we know of right now to pack the Snapdragon 820 chipset (the Le Max Pro will have dibs, apparently).

Further, the handset is expected to be packing a Quad HD display, a 16-megapixel rear camera, a 13-megapixel front camera, a 3,600 mAh battery and Android 6.0 Marshmallow. Don’t hold your breath if you’re expecting a Stateside release as Xiaomi has been relatively non-existent in the North American mobile industry, barring the release of its Mi Band fitness tracker and some other accessories.

Source: Weibo

Via: 9to5Google

New images and details on the Xiaomi Mi 5 emerge

We’ve seen leaks and rumors pertaining to the #Xiaomi #Mi5 over the past few days. Today we’re getting a better idea of what the handset could bring to the table, thanks to a leaked render. Strangely, this appears to be different from what we saw in leaks before, so make sure you take it with a pinch of salt. The render shows the bottom facing speakers of the device along with the USB Type-C port as well as a 2.5D curved glass.

As for the pricing, the 32GB storage/3GB RAM model will be reportedly priced at 1,999 CNY ($308), while the 64GB model with 4GB of RAM will cost 2,299 CNY ($354), suggesting that the company will stick to its tried and tested pricing model.

The Mi 5 is rumored to be packing a 5.2 inch Quad HD display, a 16-megapixel rear camera, a 13-megapixel front camera, 3/4GB of RAM, 32/64GB of internal storage (probably no card slot), the octa core Snapdragon 820 SoC and Android 6.0 Marshmallow perhaps with a newer version of its popular MIUI skin. There’s still a lot that we don’t know about the device, so we’ll reserve judgment until we get more information on the device.

Source: Zaeke – Translated

Via: Android Headlines

Xiaomi Mi 5 to focus more on user experience rather than raw hardware

#Xiaomi is under a lot of pressure lately to release the #Mi5 flagship in time. There has been talk that the handset would feature the Qualcomm #Snapdragon820 SoC underneath, with most reports claiming that this would be the first device to feature the said chipset.

But Xiaomi’s top executive, Lei Jun has now mentioned that this is not exactly a priority for the company and that they would be focusing more on the user experience aspect of the upcoming flagship rather than simply focusing on the hardware. That’s not to say that the Snapdragon 820 won’t be on board though. It’s just that Xiaomi doesn’t exactly worry much about being the first company to launch a Snapdragon 820 device in the market.

Rumors have hinted that the Mi 5 would pack a 5.2 inch Quad HD display, a 21-megapixel camera on the back, 4GB of RAM, 16/32/64GB of storage and Android 5.1 or Android 6.0 Marshmallow with MIUI 7 on board. The company is expected to unveil the smartphone sometime in early 2016, possibly by January.

Source: ITHome – Translated

Via: G For Games

Wait for the Xiaomi Mi 5 continues as reports talk of a February 2016 release

The #Xiaomi CEO recently mentioned that the #Mi5 smartphone will be “worth the wait”. And it seems like the wait will be even longer for interested buyers as the smartphone will not be unveiled until at least February 2016 according to a new report.

The company has never really made it clear as to when the device will be announced, so there’s no reason to not believe in this new report. Xiaomi’s last known flagship was released in August 2014, so the next major flagship is long overdue from the Chinese juggernaut. Lack of a flagship portfolio has also led to Xiaomi slipping to second place with Huawei now at the helm in China.

Taking these factors into account, it’s imperative that Xiaomi acts and adapts quickly before the fans run out of patience. Bear in mind that this revelation is coming from an analyst and Xiaomi hasn’t confirmed it yet, so let’s take it with a grain of salt for now.

Source: Gizmo China

Via: VR Zone

Xiaomi Mi 5 supposedly launching on Dec. 3 with Snapdragon 820 and ClearForce tech on board

The #Xiaomi #Mi5 smartphone might finally have a release date according to a new revelation. It is being said that the handset could be available for purchase by next month on the 3rd of December. We’ve seen release dates come and go before, so we’re treating this with plenty of skepticism unless there’s evidence to prove otherwise.

The report also mentions that the smartphone will be using Synatpics’ ClearForce technology with the onboard display. This is pretty much the same technology as 3D Touch which was introduced with the Apple iPhone 6s and the 6s Plus, while Huawei briefly showed off the feature on its Mate S flagship as well.

Apart from this tech, the Mi 5 is reportedly going to be packing a Snapdragon 820 SoC underneath, which has been rumored before as well, so we’re not exactly surprised at this point. But given that the new Qualcomm chip isn’t due until at least Q1 2016, we’re taking this bit with a pinch of salt for now. Xiaomi has certainly built up the hype and buzz for the Mi 5 smartphone and it is to be seen if the company can live up to it.

Source: MyDrivers – Translated

Via: Pocketnow

XIaomi might release the Mi 5 with a 3D Touch display on board

The #Xiaomi #Mi5 smartphone has been a mystery for the most part with practically nobody having knowledge about the where and when the device will be officially unveiled. A new report has now pitched the idea of the Chinese manufacturer possibly using a Force Touch or 3D Touch display, which can judge the pressure that you put on the display.

Apple’s iPhone 6s and the 6s Plus are known for popularizing the idea since recently. Samsung is also believed to be working on a project like this under the wraps, so this could soon be an industry trend. With Force Touch or 3D Touch, the displays can cleverly differentiate between light taps and a proper press, which would further allow you to perform different functions.

Apple might take objection to the fact that Xiaomi is making use of a feature that they only recently introduced. But since Force Touch on mobiles have been available for quite a while now, we’re hoping this will remain a feature that can co-exist across platforms.

Source: Weibo – Leaksfly

Via: G For Games

Xiaomi Mi 5 will reportedly cost close to $320

The #Xiaomi #Mi5 smartphone has made its way to the leaks and rumors for quite a few months now and hasn’t seen a release yet. A new word now talks about the possible pricing of the handset. It is being said that the device will cost somewhere close to $320 for the 16GB model when it is revealed early next year.

Interestingly, this would be the same cost as the Mi 4 flagship that was unveiled last year. The company will also have a 64GB model apparently, which will be slightly more expensive at $400. That’s not too expensive considering the hardware that’s expected to be on board.

It has been speculated that the Mi 5 will be the first handset to sport Qualcomm’s Snapdragon 820 silicon, which should make it a very capable flagship. Since Qualcomm has already mentioned that the chip will not be shipped out until early 2016, we can rule out any possibility of the smartphone launching this year.

Apart from the powerful chipset, the smartphone is also expected to be packing a fingerprint scanner, a 5.2 inch Quad HD display, 4GB of RAM, a 16-megapixel camera on the back, a 13-megapixel front camera, a 3,000 mAh battery and a USB Type-C port, which is quickly becoming an industry standard.

Source: Leaksfly – Translated

Via: Techno Buffalo

Mystery Xiaomi phone with dual rear cameras and fingerprint scanner leaked out

Images of a new #Xiaomi smartphone have surfaced on Chinese social networking site Weibo, revealing what appears to be an all new design. Xiaomi is notorious for borrowing/stealing design ideas from major manufacturers, but it seems like that won’t be the case with this smartphone.

This is not an official image, mind you, so a lot could change by the time the handset is officially revealed. But from what we see here, it’s clear that the company is going with a more modern design with minimal bezels on either side.

The front has a fingerprint scanner toting hardware home key, which isn’t surprising as manufacturers are leaning heavily towards fingerprint scanners. We’ve seen manufacturers like OnePlus and even Sony more recently releasing devices with fingerprint scanners.

The rear portion of the smartphone has dual cameras, which means there could be some 3D imaging features on board. It will be interesting to see what Xiaomi will call this device. The report says that this is the Mi Note 2 (not to be confused with the Redmi Note 2), which could be the successor to the Mi Note that was released earlier this year.

It is believed that the handset will come with a 5.7 inch Quad HD display, a 23-megapixel camera, a 12-megapixel front camera, 4GB of RAM, 64GB of internal storage, the octa core Snapdragon 820 SoC, Android 5.1 Lollipop and a 3,500 mAh battery.

Source: Weibo

Via: VR Zone