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memory issues

What to do if your Samsung Galaxy Note 8 does not detect SD card (easy steps)

With constant downloading of apps and new contents, the built-in storage of your Samsung Galaxy Note 8 will eventually run out. When this happens, you will no longer be able to store more files on your phone as the internal memory gets fully occupied. As resolution, you can get extra storage through an SD card or external storage media. All you have to do is insert the card into your phone, mount the card if prompted and you should then be all set to add more files to use on your phone. But then again, there are factors that can trigger things to go wrong and suddenly your device failed or unable to read the SD card even when it’s properly seated. And if this happens, you’ve got a problem to fix.

To give you more inputs on how to deal with pertinent issues on your Galaxy Note 8 like when your device does not detect the SD card, I have mapped out a few possible solutions and workarounds for you to try on. This should serve as free reference if ever you needed more help.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy Note 8 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to troubleshoot your Galaxy Note 8 that can’t detect your SD card

SD card errors in mobile devices as depicted by the error prompts saying SD card not detected, not recognized, or no SD card inserted are usually tied to software glitches, if not hardware damage. Software-related errors concerning SD card detection for example, are usually triggered by corrupted data within the SD card or phone system itself. These are usually random occurrences that can be remedied by some workarounds. On the other hand, hardware-related errors with the SD card are usually due to a bad or damaged card reader in use, damaged SD card slot or tray on the phone, or the SD card itself is physically damaged and/or malfunctioning. There are also other cases wherein your phone cannot read the SD card due to incompatibility issues like when you’re using an SD card that is not supported by your Note 8.

Before you get a new SD card replacement though, try these things first.

First solution: Reboot your phone (soft reset).

Should the SD card error is inflicted by random firmware glitches, then performing a restart or soft reset on the phone can possibly fix it. A soft reset clears minor system errors and temporary files (cache) from the phone’s internal memory and refreshes the system too. For as long as it’s a minor issue, a soft reset will take care of it. So if you haven’t done it yet, then follow these steps to soft reset or reboot your Galaxy Note 8:

  1. Press and hold the Power button for a few seconds until the Power off prompt appears.
  2. Tap the Restart option.
  3. Tap Restart again to confirm.
  4. Give your phone up to 90 seconds to complete the restart process.

Alternatively, you can use the hardware keys to soft reset your device, especially when it gets frozen from the error. Here’s how it’s done:

  1. Press and hold the Power button and Volume Down button simultaneously for up to 45 seconds.
  2. Release both buttons when the phone power cycles.

Both these restart methods won’t affect your data so no need for backups.

Second solution: Unmount and mount SD card again.

Many factors can trigger certain apps to go rogue or get corrupted. And when this happens, there is a higher chance that other system functions on your get affected. This then could result to certain errors, including SD card reading failure. As possible solution, try to unmount the SD card on your phone and then mount it again. Follow these steps to get started:

  1. Navigate to Storage.
  2. Scroll down and tap the option to Unmount SD card.
  3. Wait for your phone to say that it is safe to eject the SD card.
  4. Carefully pull the SD card out from the tray.
  5. Inspect the SD card for any visible signs of physical damage that may be preventing your phone from reading it. Among the possible signs of damage are missing gold prongs and dents in the card. In this case, you may need to replace your SD card.
  6. To get rid of any dust particles that may be interfering with your card, you can blow the SD card gently or wipe it off with a soft or microfiber cloth.

If the SD card looks good to you, then reinsert it into the SD card slot on your phone and then see if it works. Otherwise, consider other options.

Third solution: Format SD card on your Note 8.

If you think your SD card is corrupted or malfunctioning, then you can possibly fix it by a reformat. This will wipe all contents you stored on the card so don’t forget to create a copy of your important files beforehand. There are different ways for you to format a microSD card. You can do the SD card formatting through your phone settings, or using a computer.

Here’s how to format SD card on your Note 8:

  1. Tap Settings.
  2. Navigate to Storage or SD & Phone Storage.
  3. Scroll to and tap the option to Erase SD card or Format SD card.
  4. If the Format SD card is disabled or grayed out, you will need to unmount your SD card first by tapping on Unmount SD card option.
  5. If prompted, tap the option to confirm SD card formatting. This will trigger your device to start the formatting process on your SD card and erase all its contents.

After you have successfully formatted your SD card, mount it again and see if your Note 8 is already able to read it this time.

Other options to consider

First option: Update device software to the latest version.

Installing the latest software update on your device can also be the key to fixing the problem especially if some tough bugs are inflicting it. There might be some complex errors transpiring on your Galaxy Note 8 system and eventually caused the phone’s SD card reading system to crash and malfunction. Software bugs are usually addressed by a fix patch contained in the new software update so all you have to do is install the update file so as to implement the fix patch.

  • To check for software update on your Note 8, open the Apps tray, then go to Settings-> Software Update menu. Then tap the option to Download updates manually. Tap OK and then Restart. When the restart message appears, tap OK to confirm.

After the restart, try to see if your phone already detects the SD card.

Second option: Test your SD card on another device.

Try inserting your SD card to your other compatible devices and see if it will be detected. If the SD card is recognized by your other devices, then most likely the issue is within your Note 8. In that case, you will have to perform more advanced workarounds to troubleshoot and fix complex software issues on your device.

If the problem started after installing a new Android version and it persisted after exhausting all possible solutions on your end, then contact Samsung Support instead to report the issue and ask further assistance and recommendations.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

What to do if Samsung Galaxy S5 can no longer read its microSD card, other storage issues

There are a few storage related issues I cited in the post with the #Samsung #GalaxyS5 that can no longer read the #microSD card being the first problem in the list. For those who have just encountered this issue, don’t worry because it’s only the external storage that has some issues and not the phone. However, you may end up losing important files, pictures and data. But as far as the phone is concerned, it’s safe.


Continue reading to know what to do if your phone stops reading the microSD card mounted on it. Here’s the list of the problem you can find in this article.

  1. Galaxy S5 can’t read from the microSD card readable to S4
  2. Videos from microSD card can’t be played
  3. Galaxy S5 can’t save pictures from Facebook
  4. Galaxy S5 can no longer read the SD card
  5. Galaxy S5 can read corrupted microSD card but not the new one
  6. Photos are not sorted in chronological order 

If you need further assistance, fill up this form and hit submit to contact us. We are always willing to help you…for free. All we ask of you is you provided us with all necessary information about your problem. You can also find similar problems in our S5 troubleshooting page; we’ve already addressed hundreds of issues before and provided solutions to majority of them.

Galaxy S5 can’t read from the microSD card readable to S4

Problem: I’ve been hunting on your S5 troubleshooting threads to find out how to get my s5 to read my SD card. I have a PNY 16 gig that I wanted to move from my s4 into my s5. It works fine with no problems on my s4, pictures can be viewed, apps, music, etc. But once I put it in my s5, it doesn’t show as being inserted. I’ve wiped it, reset it, forced installs, updated, about 6 times. Nothing seems to help make it work. I’m tempted to see if my carriers corporate office could do a total wipe and start from just opened out of box status. It was bought off of someone. The boot menu is different than what I’m use to and not sure if all that is correct. But I’m really needing help! I’m frustrated,  the person I bought it from is frustrated  (they are holding my money to make sure I can get the phone to work, and has been looking to see if she’s got any other phone that I can have. Even though my S4 is fine, I just wanted a different phone).

Troubleshooting: First of all, we don’t know the condition of the S5; there’s a chance it already has some issues with its hardware or accessories and maybe, that’s the reason why it can’t read the microSD card.

But if I were the owner, here’s what I would do:

Backup everything in my SD card to my computer or laptop and reformat it using FAT32 file system. If the S5 still refuses to read from it, then its microSD card slot might have an issue already.

However, for the sake of knowing if it’s really the problem, I would try a different microSD card that I know works with other devices. If the device still refuses to read it, then that confirms the suspicion that it’s the SD card slot that has a problem.

Going further, since you said that the boot menu of the S5 is different, it could be that it’s running a custom ROM and modified firmware or operating systems often have some functions that don’t work. You need to know the version of the firmware or custom ROM the device is running and find out if everything is working in it.

Assuming the firmware is modified, it would be better if you had someone to install the stock firmware. That’s always the safest route to eliminating problems especially with the system.

Videos from microSD card can’t be played

Problem: I was taking some pictures, and went to review them but my screen went gray and the file was marked as nothing. My photos are automatically saved to my 32gb SD card. These pictures weren’t very important, so while I was extremely annoyed I didn’t think much of it. This happened again and I shut off my phone, took out the SD and battery and variations of each. I just tried moving some videos that were in internal storage to SD storage and they moved, said “Videos unplayable” and disappeared. These were actually very important to me so I’m freaking out a bit. I also updated Instagram earlier, moved it to SD card storage and after it finished moving, I got a message saying the app didn’t exist when I tried to open it. Pre existing pictures, music, and videos on the SD are still accessible so I have no idea what’s going on.

Answer: Apparently, the files got corrupted and so did the microSD card. I’m not sure if your data can still be salvaged but try copying them over to your computer. It’s always better to let the computer read the corrupt SD card as it can easily recover files and other data. If the computer surrenders, then there’s not much you can do about it unless you want to try one of the many data recovery software that are offered online. But you should know there’s no guarantee all your files will be recovered.

As a result of corrupt SD card, your phone won’t be able to run the apps you moved into the card as while the Gallery may still display some thumbnails of your photos and videos, they might not be opened or viewed. Sometimes those pictures are too pixelated because when the storage fails, the thumbnails are the ones that are being stretched to be viewed by the Gallery.

Frankly, even if you managed to fix the microSD card, don’t put your trust on it. Buy a new one if you have the habit of saving important files in your phone.

Galaxy S5 can’t save pictures from Facebook

Problem: When on FB and trying to save a picture I keep getting an the error message saying Error Saving Photo.  I have deleted several pictures thinking this would help but I keep getting it.  Where else should I look or do to correct this problem. Thank you.

Troubleshooting: Try fiddling Facebook app’s settings especially the Permission details; make sure both the Location and Shared Files options are turned on or enabled. Or, you can just use the web browser to view those pictures and save them from there. I think the latter is the easiest way to do it but it’s your call.

Galaxy S5 can no longer read the SD card

Problem: Recently, and reluctantly, upgraded to an S5 as I had dropped my S4. Popped the SD card into the S5 and all worked fine for a few weeks until just the other day the phone suddenly won’t recognize the SD card? The card is fine and works through my laptop fine, but the phone won’t read it. Help!

Answers: Computers are better SD card readers than smartphones; they can even read even corrupted ones. So, don’t be surprised if your phone rejects the SD card, which is readable through laptop. The fact is your phone sees it as corrupt or damaged and you have to do something about that.

Since your computer can read from the SD card, make use of that opportunity to backup everything in it. After, format the card to use FAT32 file system. Your phone may still be able to read the card after that but if I were you, I should be a new one especially if you’re using it to hold some important documents and/or photos.

Galaxy S5 can read corrupted microSD card but not the new one

Problem: I have an SD card that was initially in the device and I had an issue where it became corrupted but I could still access everything on it, except for deleting or reformatting it, which also wouldn’t occur on a computer. I took the SD card out not long ago, and was going to put a new Samsung 16gb sd card into the device and it will not read it, I reformatted the card and tried again, still same result, I can place the corrupted card back in and it reads it with no problem.

Answer: It has something to do with the file system that the new SD card is using. Let your computer reformat it using FAT32 file system, that should work.

Photos are not sorted in chronological order

Problem: I received message that my memory is full, as I have memory card, I have transferred all the photos on SD card, but now I have problem as all photos are mixed. That is not a huge problem but it is very annoying. I choose option too organize photos ‘from the oldest’ or ‘from the youngest’ but it is not correct, photos are all mixed. Thanks. — Jelena

Suggestion: Jelena, connect your phone to a computer and then move all photos from your phone to the machine. Reboot your phone. After that, copy them all back to your phone and it should be arranged according to the date/time they were taken.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S5 deletes pictures & videos that were moved to microSD card, files get corrupted, other memory issues

I will address some Samsung Galaxy S5 (#Samsung #GalaxyS5) memory issues in this post. We did receive several emails from our readers who were seeking for assistance to recover lost pictures and videos, which according to them, got deleted after being moved from the phone’s internal storage to the microSD card. Continue reading to learn more about these problems and how to tackle them.


If you have a different problem, visit our S5 troubleshooting page where we keep all the problems we already addressed. Find issues that are related to yours and use the solutions we suggested. If you couldn’t find related problems or if our solutions didn’t work, then fill up this questionnaire to contact us.

Pictures & videos moved to SD card got deleted

Problem: Every time i move pictures or videos from device storage to sd card phone deletes them. It says they are transferring but when I go to look on the SD card they are not there, OR on my device storage.

Related issue is when I try to moves Apps to sd card, the apps get removed and show up as gray icons.  When I tap on icons it says app not installed. For some reason no info can be written on sd card. Not sure why.

Answer: It’s an indication that your phone can no longer read from and write to your SD card because maybe it got corrupted or damaged.

Unmount your SD card and let your computer or laptop read from it. If you’re lucky, you can still backup all your files and in this case, try reformatting it to see if it could still be used, otherwise, it’s time you bought a new one.

Files get corrupted when transferred to SD card, can’t install apps

Problem: My Samsung 64GB micro sd card keeps on corrupting any files I transfer over, any photos, videos, and it doesn’t allow me to transfer apps to be installed, how do i fix, and how can I get my pictures back?

Answer: Well, it means that your SD card is still readable but there could be some sectors that got corrupted. Corrupted photos and files can no longer be recovered or even if you were able to do so, they still can’t be read by your phone nor your computer.

The best thing to do is try to salvage any bit of data you can extract from it and then reformat it to see if it could still be used. If not, then it’s time you bought a new one.

And no, you cannot install apps to the microSD card directly. You need to download and install your apps to your phone’s internal memory and move them to your SD card.

Phone prompts memory is full when updating apps

Problem: Hi guys, I’m new to android. I have the S5 I think it’s 19 gigs then I have a 29 gig memory chip but every time I try to update my apps or download the new operating system it keeps telling me my memory on my phone is full i tried deleting my unneeded apps and song. How do I download updates or move things to my memory card? I just can’t figure it out I kinda need some help. Thanks a lot. — Mike

Troubleshooting: Hey Mike! It’s just a matter of time before you can master that phone. About your concern, you have to go to the Application Manager, find the app that you want moved and you can proceed from there. But to make it easier for you, just follow these steps:

  1. Go to Settings.
  2. Proceed to Applications.
  3. Select Manage Applications.
  4. Tap the All tab.
  5. Find and tap the app you want to move.
  6. Tap Move to SD card.
  7. Now repeat the process to other apps you want transferred.

As to your files, pictures, videos and music tracks, you need to use the app called My Files. Once you’re in, all you need to do is cut and paste the files to the new location. I hope this helps.

Images from SD card deleted after an update

Problem: Images from SD card gone. All other files and apps still there. Not been moved to cloud storage. Used card reader and several file recovery apps. Not able to recover. There was a Samsung update the other day but I didn’t pay much attention to what it was. Don’t understand how hundreds of photos can just disappear like that.

Answer: If you were asking where did those photos go, well, your guess is as good as ours or even better since you understand your phone more than us. The thing is, files can’t just be deleted without intervention from the user, although there were reported circumstances of Android phones getting reset during the update. But even so, those pictures are already in the microSD card, even if the device was reset during the update, they still won’t be erased.

Is it possible that someone got access to your phone and inadvertently deleted them? One thing is certain though, if they’re not there, they’re not there.

Contacts won’t load, can’t download apps

Problem: My contacts will not load and have not loaded in at least a week. Also my device says there is no storage even though there is plenty. I cannot save numbers or see old numbers. I cannot download new apps or emails.

Troubleshooting: When you said there is plenty of storage space left, did you mean the phone’s internal storage or the SD card? If the phone says there’s not enough space to store new contact entries and apps, that’s probably true. So, here’s what you’re going to do:

  1. Transfer your files from the phone’s internal storage to the microSD card (external storage).
  2. Move some of your third-party apps especially ones that eat up so much space.

If these two procedures failed to fix the problem, then backup all your data to a computer and perform the master reset. After this, you’ll have plenty of storage space for your new contacts and apps, however, you will have to download all your apps again and transfer back your important files.

Related Problem: Recently my phone had been telling me I don’t have enough memory on my phone I guess do to all the music and pictures I have on phone. Because of that I haven’t been able to update my phone or install apps so I purchased a memory card so I can do so. I have already inserted my new memory card in the correct place but my phone is still telling me I have no memory left and is still not letting me update it. what can I do?

Galaxy S5 showing “Preparing SD Card” error

Problem: My Samsung Galaxy S5 just continuously says preparing external storage. All the photos that were previously stored on the phone are now not accessible and not displaying just a blank black page that says no external storage available. Also cannot download anything or receive any pictures or media from others. Removed the sd card and placed in another new one it says the same thing….please help.

Troubleshooting: That’s what happens if the phone is having a difficult time reading from the SD card but more often than not, it’s a sign that the external storage was corrupted, although there’s a chance it has already been damaged. Try having your computer or laptop read from it especially if you want to recover some important files. Your computer will tell right there and then if there’s something you can do about it. For instance, if your computer can read from the card, then you can backup all your files, however, if it asks to reformat it the moment you plug it in, then you have no other choice but to reformat it. The thing is, there’s no guarantee it could be fixed and once you start the format process, all your files will be deleted and impossible to recover.

If you decided to reformat it and the computer can read from and write to it, then you can still use it. Otherwise, it’s time you replaced it with a new one.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.