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Marshmallow problems

Android Marshmallow problems and solutions

Android Marshmallow

Just like any other Android versions, we anticipate problems with the #Android #Marshmallow (#AndroidMarshmallow) operating system on a wide range of devices. Below are some of the reported troubles with Google’s latest Android Marshmallow firmware:

  1. Galaxy Note 5 slow to or won’t send SMS
  2. Unable to access Galaxy Note 5 Message Center
  3. Galaxy Note 5 keeps forgetting apps selected as default
  4. Galaxy Note 4 unable to update to Android Lollipop or Marshmallow
  5. No update to Android Marshmallow yet for Galaxy Note 4
  6. Back and Recent Apps buttons on Galaxy S6 not working
  7. Micromax Canvas A1 app issues after updating to Android Marshmallow
  8. Nexus 6P (Marshmallow) not connecting to Wi-Fi automatically
  9. HTC M8 has missing apps after updating to Android Marshmallow
  10. Galaxy S3 bootloop and random reboot issues after updating to Android Marshmallow

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: Galaxy Note 5 slow to or won’t send SMS

I LOVED my Note 5 but I had to return it and downgrade to a Note 4 ? . When I was on a call I couldn’t use the internet. If I sent a text message it would take forever to send or it just “failed” to send. I could not use any other applications that required mobile data while in a call. Please let me know what needs to be done so I can upgrade again. Thank you! — Zulma

Solution: Hi Zulma. An issue like yours can be caused by a bug on the operating system (in your case Android 6 Marshmallow) running on your device. Make sure that you wipe the cache and data of the messaging app you’re using first. These are the steps to perform it:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for the name of the messaging app and tap it.
  • From there, you will see the Clear Cache and Clear Data buttons.

Problem #2: Unable to access Galaxy Note 5 Message Center

Recently purchased Note 5 (Verizon) Unlocked from USA and started using it in India. Everything works fine except outgoing text message. I am able to receive text messages though. When I contacted the mobile operator they are asking me to update Message Center Number, but I’m not able to see any option to update that. Is there a way to update the Message Center Number or any other solution to fix this problem? It’s really annoying when I’m not able to send text message. Thanks! — Rajesh

Solution: Hi Rajesh. The general method of accessing the Message Center option for a Samsung device can usually be done by going to Open Messages app>Settings>More Settings>Text Messages. If you are unable to go to the message center option this way, make sure to call your wireless provider so they can assist you with it.

Problem #3: Galaxy Note 5 keeps forgetting apps selected as default

So just like my Note 3, every time I’m doing something and i push the Home screen, it always asked which screen to go to. Shows up kids, easy Touchwiz, and the normal touch wiz. Every time. I have to select the one everytime and a pop up states if you want to change the default go to app and etc… but the default doesn’t save. I have cleared the cache and data practically starting phone over and it does the same. Please help. — Drew

Solution: Hi Drew. This issue is caused by any third party software that regularly deletes the phone’s system cache. Apps in the same category as Battery Doctor, Clean Master, DU Speed Booster & Antivirus, etc, often wipes the system cache in order to supposedly make a device faster. Keep in mind that wiping the system cache also deletes your customization and selected default apps. We recommend that you stop using battery power enhancers or the likes of the mentioned apps above. While wiping the cache is a good maintenance practice, doing it once every few months would suffice. Your phone does not need a wipe every other day as what these apps usually does.

Problem #4: Galaxy Note 4 unable to update to Android Lollipop or Marshmallow

Hi thanks for the help. I’ve gotten an unlocked Samsung Galaxy Note 4 originally on AT&T but now my SIM is ‘3’. I currently have Android KitKat and want to upgrade to Lollipop or even Marshmallow but EVERYTIME I try to do so it comes up with this message “software update interrupted. Try again in 24 hours”. 

Please help. I’ve tried connecting it to Kies using the USB attached to a computer but even then it doesn’t have any ‘available updates’.

What are my other options? Thank you! — Joannes

Solution: Hi Joanne. Over-the-air (OTA) updates depend on a schedule set by your wireless carrier. If the phone is unable to, or initially detect an update but fails to download it completely, the issue may be server-related. Make sure that you talk to your carrier about the issue so they can advise you properly.

As far as we know, there’s no known Android Marshmallow update for Galaxy Note 4s yet. It may take several months at best for it to become available to your device. Again, make sure that you ask assistance from your provider on how to best update your Note 4.

Problem #5: No update to Android Marshmallow yet for Galaxy Note 4

Phone  (Note 4) won’t update to Marshmallow for some strange  reason. — Christopher

Solution: Hi Christopher. As mentioned above, there is known official update by any carrier yet for Note 4 devices. Kindly call your carrier when it will be made available for your device.

Problem #6: Back and Recent Apps buttons on Galaxy S6 not working

For some reason, my back button on my S6 doesn’t function properly. It performs the same action as the recent apps button. That is, both the recent apps button and back button bring up recent apps.

I tried downloading “All in one gestures” app to see if the app would override the error and restore the functioning of my back button but this does not seem to work either. — Niv

Solution: Hi Niv. Both the Back and Recent App buttons are soft keys so the issue might be software-related rather than hardware one. Make sure that you do a factory reset to see if the operating system has been corrupted. For reference on how to do a factory reset, just follow these steps:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #7: Micromax Canvas A1 app issues after updating to Android Marshmallow

Hey urgent help needed. I just updated my Micromax canvas A1 (Android One) to Android Marshmallow. Almost half of the apps are not starting, they stop when opened… The apps which starts, gets back to its default settings when closed and reopened..! My contacts aren’t visible, no call logs either….

Please help..! I can’t afford to reset my phone too. — Harsh

Solution: Hi Harsh. If app issues started appearing after doing a software update, the first thing that you can try is to delete your device’s cache partition. Although any major Android update is designed to automatically replace the system cache, this doesn’t happen all the time. Manually clearing the cache partition often times resolves most app-related problems after an update. Here’s how to wipe your phone’s cache partition:

  • Switch off phone
  • Press Power button and Volume Up button simultaneously.
  • Select Recovery mode [VOLUME_UP to select. VOLUME_DOWN is OK].
  • Wait for Micromax logo and then a Dead Android with Test “No Command”.
  • Now hold Power button then tap Volume up button (in that order only) and leave it.
  • Congratulation! You are now in the stock recovery!
  • Select Wipe cache partition option.

You can also go wipe the phone clean in recovery mode if needed. Simply select wipe data/factory reset option. If you want to perform a factory reset, make sure that you save your personal data first (photos, videos, contacts, etc).

Problem #8: Nexus 6P (Marshmallow) not connecting to Wi-Fi automatically

Hi. I was wondering if, by any chance, you guys could help me with an issue. Google couldn’t help me and I didn’t know where else to turn.

I have a Nexus 6P with Google Project Fi. At work I get free internet (Wi-Fi) throughout the apartment complex. The coverage is pretty good except inside our maintenance shop, so we put a Linksys router inside to connect devices when we are inside the shop. My phone connects to the router just fine, but then when I leave the router’s range and come back, my phone will not connect automatically. I check it and all it does is “connecting… Getting IP address… Saved” and that’s it. And I can “forget” it and reenter the password and try again but it will do the same…The ONLY way that it will connect is if I turn the phone off and then back on. Then it will connect automatically, but I hate to be resetting the phone over and over.

The router supports 2.4Ghz and 5Ghz, so I went and turned off 5Ghz to see if that helped, but it didn’t. As far as other Wi-Fi connections, like the one outside the shop, it works fine and connects every time, as well as when I visit other family members, it connects and reconnects fine.

Also, at the same time, other co-workers phones and laptops that have this Linksys router, they connect and reconnect fine, so it seems like the issue is only between my phone and this router in particular. Any ideas? I would greatly appreciate any help.

Router Linksys Model EA6900 V1.1

Phone Nexus 6P Android 6.0. Thanks! — Sadoc

Solution: Hi Sadoc. Try to wipe the phone’s system cache first to see a difference. We’ve seen other Samsung devices with similar problems in the past and the issue was effectively resolved by wiping the cache partition. This is also especially helpful if you recently updated to Android 6.0 (Marshmallow). Here’s how to do it:

  • Power Down the Nexus 6P.
  • Boot the Nexus 6P into Fastboot Mode.
  • Boot the Nexus 6P into Recovery Mode.
  • Press the Volume Down Button to Control the Highlighter.
  • Highlight the ‘Wipe Cache Partition’ Option in Recovery Mode.
  • Then Press the Power Button to Select This Option.
  • Make Sure the ‘Yes’ Option is Highlighted.
  • Then Press the Power Button to Select This Option and Confirm the Wipe.
  • Wait Until the Nexus 6P Wipes the Entire Cache Partition.
  • Make Sure the ‘Reboot System Now’ Option is Highlighted.
  • Then Press the Power Button to Reboot the Nexus 6P.

If wiping the system cache won’t help, consider doing a factory reset to see the difference. These are the steps:

  • Open the Settings App on the Nexus 6P.
  • Then Scroll Down and Tap on the ‘Backup & Reset’ Option.
  • From Here, Tap on the ‘Reset Phone’ Button At the Bottom.
  • Tap on the ‘Erase Everything’ Button.
  • And Then Wait for the Nexus 6P to Reboot and Perform the Factory Reset.

Problem #9: HTC M8 has missing apps after updating to Android Marshmallow

I just updated my M8 GPe phone to 6.0 Marshmallow, and now my email and text messaging apps don’t exist. Even in settings, apps, all… They are not listed. How can I restore the original text and email apps? Or would I be better off to try out custom apps for this ? — Kirk

Solution: Hi Kirk. Something must have gone wrong during the update which affected the missing apps. Just like others above, make sure that you wipe your phone’s cache partition and do a factory reset. These are recommended software solutions for any issues arising after a major update.

Problem #10: Galaxy S3 bootloop and random reboot issues after updating to Android Marshmallow

I’ve recently flashed Lollipop 5.1 on my Sprint S3 and it ran great for a few weeks. I then flashed Marshmallow 6.0 and the stock gaaps package. It worked fine for a few days then started going nuts. It won’t stay on. It goes to reboot screen and just randomly shuts off. I’ve wiped cache, dalvik, and factory reset and still i run into this problem and this hasnt been the first S3 that I’ve experienced this with.

I’ve searched and have no answer. Please help any help would be much appreciated. Thank you in advance. — Ivan

Solution: Hi Ivan. The Samsung Galaxy S3 was designed to work optimally with older Android versions (Jelly Bean and KitKat) but not the recent Marshmallow. We haven’t tested how an S3 works with Marshmallow ourselves so we can only speculate. There may be some hardware limitations on this phone that developers has not anticipated at this time. The fact that you must be using an unofficial Marshmallow update can also cause potential issues. You have to ask assistance from the developer that released the firmware so they can iron things out.

 


 

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If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Fixing common Samsung Galaxy S5 problems after the Marshmallow update

  • Learn how to fix a problem involving the #Samsung #GalaxyS5 Settings service that keeps crashing after the #Marshmallow update.
  • What to do if the Wi-Fi button on your phone is greyed out after a firmware update.
  • S5 can no longer connect to car Bluetooth after updating the firmware.
  • Device became so slow after upgrading the OS and the camera won’t take still shots. 

 

Samsung-Galaxy-S5-marshmallow-update-problems

It was good news when Samsung first announced that the Galaxy S5 would be getting a bite of Google’s Marshmallow update. In fact, many owners got excited about it but such excitement would soon turn out to be disappointment as the update brought more problems instead of fixing pre-existing ones.

In this post, I will tackle the most commonly reported problems Galaxy S5 owners encountered shortly after the roll out of the Marshmallow update. Continue reading to know more about these problems and how to deal with them in case you’ll encounter one in the future.

If you have other issues though, visit our S5 troubleshooting page as we already addressed hundreds of issues before. Find ones that are similar to yours and use the solutions we suggested. If they don’t work or if you need further assistance, you can always contact us by filling up this questionnaire. It’s a free service but please provide us with relevant information about the problem so we can help you better.

Q: “Hi, I’m unable to view the quick settings menu by swiping down on top of my home screen after updating my OS to Android Marshmallow. I undertook the update last night and have been facing this issue since then. Neither am I able to select certain options in Settings like Toolbox, because when I do so Settings crash and I get a pop-up saying Unfortunately Settings has stopped. Please help. Thanks.

A: Apparently, the new system may have caused this but I think it’s just some corrupt system caches. With that, I want you to try to wipe the cache partition first before anything else. Follow these steps:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  3. When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If the Settings service still crashes after wiping the cache partition, try booting up your phone in safe mode and see if you can go to Settings while it’s in that state (i.e. third-party apps disabled).

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5′ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

If so, then one or some of your downloaded apps may be incompatible with Marshmallow. The best way to address this is to check if there are available updates for your apps and install them, and then, boot up your phone normally. Assuming the Settings service still crashes after booting in safe mode and updating your apps, your last resort would be to perform the master reset. Of course, before doing that, make sure you backed up your data and files:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Q: “After an auto update installed for lollipop my WiFi is greyed out, my Bluetooth doesn’t recognize my accessories and the phone reboots it’s self randomly. I’ve done a factory reset and attempted to do a wipe but 4 hours had passed and it just stayed on the reboot screen. It’s as if my phone has been possessed. Please help me.

A: Thanks for indicating you’ve already done the factory reset. So, for this, wipe the cache partition by following the first procedure I included in the first problem. I think that’s all you need for this problem.

Q: “Since Marshmallow update, Bluetooth doesn’t work in my Lexus, phone randomly and frequently reboots, apps crash and keyboard input lags. I am hating Marshmallow.  When are they fixing it?

A: Frankly, no one knows if Samsung will address this kind of problem. Yours is just one of those Bluetooth issues that occurred after the marshmallow update and it’s apparently a compatibility issue only that Samsung won’t acknowledge it and will probably blame it on the Bluetooth version in your car. But since you’re experiencing other issues, I think it’s time you did the reset and see if that makes a difference.

Q: “I know this sounds stupid but I’ve had a terrible time using the camera on my phone. Right now its in video mode i cant get it to stop recording i just want to take a picture i need to send it to a company. How can i get this to let me take pictures, i do not understand all these modes or the other things on the camera. I’m ready to give up having a camera phone. Thanks.

A: There must be a “Camera” icon when you open the camera app, tap on that and you’ll be able to take still shots. If, by any chance, the camera app’s settings were all messed up, all you need to do is reset it and for that, clear the data. Don’t worry, your pictures and videos won’t be deleted.

  1. Go to Settings.
  2. Proceed to Applications.
  3. Select Manage Applications.
  4. Tap the All tab.
  5. Choose Camera.
  6. Tap Clear cache.
  7. Tap Clear data and then OK.

Q: “My Galaxy S5 just updated to marshmallow recently and it became very, very slow. I don’t understand why a huge update like this ruined my phone for me. Can you help, please?

A: There are times when an update corrupts the caches and data in your phone or cause some compatibility issues. In times like this, all you need to do is backup your data and perform the master reset to delete possible corrupt files. Try that and you can regain your phone’s performance back.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Fix firmware issues with Samsung Galaxy S6 Edge Plus after the Marshmallow update

  • How to fix your #Samsung Galaxy S6 Edge Plus (#S6EdgePlus) that won’t connect to either Wi-Fi or mobile data network after the recent Android Marshmallow (#AndroidM) update.
  • What to do if you device got stuck in boot loop, can’t successfully boot up, boots in recovery mode, and enters Download mode after an update.
  • Learn how to fix a phone whose apps start to crash and features stop functioning after a major firmware update. 

Samsung-Galaxy-S6-Edge-Plus-marshmallow-update-problems

The Android 6.0.1 Marshmallow update has recently been rolled out for the Samsung Galaxy S6 Edge Plus to patch some problems as well as bring some new features to the phone and strengthen security. However, instead of addressing problems previously reported by owners, it seems that the new update brings along new problems to the phone to the disappointment of many of the users.

In this post, I will address some of the issues reported by our readers. So, continue reading to know more about those problems and their respective solutions and/or how to troubleshoot them in case they occur without apparent reason or cause.

Before I answer some questions, if you have other concerns with your Galaxy S6 Edge Plus, visit our troubleshooting page and try to find out if we already addressed problems that are similar to what you have. If so, feel free to use our suggested solutions and troubleshooting procedures. If you need further assistance, however, you may contact us directly by completing this form and hitting submit. Make sure you include all relevant information about the problem so we can provide you with accurate solutions.

Q: “After the update edge feed will not work it says network not available. Will not connect either by Wi-Fi or data connection so streams not working.

A: Apparently, the lack of active internet connection is the cause why feeds don’t work or why they can’t pull updates from their respective servers. That said, you have to address to issues here; first is the Wi-Fi connection issue and the second is the mobile data. You need to fix the WiFi issue first and since it’s an update-related issue, one procedure worth-trying is wiping the cache partition to rule out the possibility that the update messed up the system cache:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If deleting the system cache didn’t yield any result, then you need to backup your data and do the master reset:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

If this procedure failed as well, then the firmware needs to be reinstalled and you can do so by using Odin but if you’re not comfortable doing it yourself, you need to find a technician who can.

Q: “24 hours after marshmallow update my Galaxy S6 Edge Plus stared rebooting when screen rotated, also I can’t turn phone off or restart when I try this it just reboots . Any help would be great many thanks.

A: Just like the first problem, it might be some corrupt system cache and/or data. So, the right course for this is to wipe the cache partition first. If the problem remains, try to check the Power key to see if it’s stuck especially if the phone can’t boot up successfully before it reboots again. If the power button is fine, then the master reset is your last resort before sending the phone in for repair. Instructions on how to wipe the cache partition and do the master reset can be found above.

Q: “‘CM Security has stopped working’ pop up error constantly with option to OK or REPORT. done this but unable to clear the error. or do anything on my phone. rebooted still no joy.

A: If you can’t do anything with your phone because of the pop up, then boot it in safe mode to temporarily disable all third-party apps including CM Security.

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Once in safe mode, try to clear the cache and data of the CM Security app and boot your phone in normal mode again. If the error still pops up, boot in safe mode again and then uninstall the app.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap CM Security.
  6. Tap Uninstall.

It’s up to you if you want to download the app and reinstall it, after all, it might just be a compatibility issue.

Q: “Phone is locked on lube screen saying ” downloading…..do not turn off target…” and will not stop.”

A: It’s in Odin mode (Download Mode) and it won’t exit that screen unless you do something. Don’t worry, there’s issue with it, just reboot it and you should be able to use it like before.

Q: “I just updated to Marshmallow yesterday. This morning I am having a lot of troubles sending and receiving text messages. I tried using a third party app called Textra, and I am still having issues. Any help would be greatly appreciated.

A: First off, try to see if your phone is detecting cellular signal. You should be able to tell just by looking at the signal bars on the status bar. If it’s not detecting signal, call your provider immediately as it might be a coverage and/or provisioning issue.

If the signal bars, however, indicate the device is getting an excellent reception but without service, try to make a call. If you can, then do the master reset as it’s most likely some settings were messed up during the update. However, if you can’t also make phone calls, you need to call your provider as it’s an issue with your account.

Q: “I bought this Android from a friend and he forgot the Google account linked to it. I’ve followed every step in the video but when i install my OTG cable nothing happens. The screen doesn’t pop up like in the video where I could just click on the by pass application. Please help as soon as possible. Thank you for your time!

A: You may try flashing the firmware to the phone using Odin and a computer. I don’t want to include the steps here so average users may not try to follow them because it’s a risky procedure. So, if you’re savvy enough, you know what I mean, otherwise, let a tech do it for you.

Q: “My S6 edge + was not working properly and was getting restarted again and again the fingerprint scanner was having issues as well so I decided to Factory reset my phone but after the factory reset it does not getting switched on instead on recovery screen showing error that ‘dm-verity verification failed… need to check DRK First.’ I am not sure what i did which was wrong I have saved the full backup of the phone as well earlier.

Can you please help me as to how my S6 Edge+ will get back to normal. Any help is much appreciated. Thanks.

A: First off, try to read this post to see if it can help you. Once you got the idea why this problem occurs, visit this thread. Our friends over at XDA Dev forums found a way to fix this problem.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Galaxy S6 locks up the screen when an icon is tapped, other issues

S6 lockscreen

Smartphones can display all sorts of problems as what the things discussed below show. Our post today tries to fix some problems raised by some of our readers. If you are looking for solutions to your #GalaxyS6 problem, keep reading and you may find some things helpful below.

  1. Black screen issue on Galaxy S6 after it got wet
  2. Galaxy S6 Edge Sprint speaker not working properly
  3. Galaxy S6 Edge not charging via USB port
  4. Galaxy S6 locks up the screen when an icon is tapped
  5. Galaxy S6 only plays videos in landscape mode
  6. Android Marshmallow causing problems on Galaxy S6

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Black screen issue on Galaxy S6 after it got wet

I did something stupid and put my phone in my back pocket and it dropped into the toilet! It was in a full case and only in the water halfway for literally 2 seconds. It went completely blank. I dried it off and immediately placed it somewhere really warm. I have left it for four days. It is charged now but although it’s switched on, and I can hear messages and emails coming through, and I can see the blue light flashing, and the lights left and right of the home button, the screen is black. I don’t have insurance with my service provider, but the insurance I have will only replace my handset with a reconditioned handset! Is there anything I can do to get this fixed? — Louise

Solution: Hi Louise. Water damage can lead to anything depending on what components are affected. A smartphone’s internal components can easily fail if they come in contact with water while power is on. Needless to say, it’s imperative that one must remove the battery or turn the power off right away if a phone gets wet. Unfortunately, removing the battery pack on the S6 is out of the question for an average user. Unlike its predecessor, the Galaxy S5, your phone’s battery is obviously non-removable right away so the damage may have spread to more components right now after the initial water contact with a few ones. A full diagnostic is necessary to know what components are failing right now so there’s really little to nothing that we can do to help you in that regard. Even if you can identify the defective hardware, there’s still no guarantee that replacing them will do any good in the long run. We suggest that you simply ask for a replacement phone.

 

Suggested reading: Things to do when you have a water-damaged Android phone

 

Problem #2: Galaxy S6 Edge Sprint speaker not working properly

I have a Samsung Galaxy S6 Edge Sprint variant 64GB. I bought it a couple of months ago. The phone has been working fine until last night when the speaker suddenly stopped working. Although I could hear a silent air type of sound coming out of the speaker. It was very very difficult to hear but was there. I read about it online and restarted my phone. But as soon as the phone showed the S6 Edge logo, the screen turned black with its blue light turned on constantly. I am able to restart it but the same happens every time I do it. The phone sometimes vibrates when the blue light is on. I can’t get into safe mode because of it. My phone never has been rooted before.

I can get it into recovery mode but after a couple of seconds (when the recovery mode is loading up) the Android falls down with its eyes crossed and a yellow exclamation mark above it and then it enters into recovery mode. I’ve tried wiping the cache and device but that didn’t work either. I’ve downloaded the supported stock firmware from sammobile.com as well and installed it on the phone, thinking that it would be a software glitch but that didn’t work out either. I’ve tried literally everything I can. Every combination of buttons, every system shortcut I was able to find on the internet, with and without the SIM card inserted but nothing works. My phone shows charging and the logo but that’s all it does. I really need your help. — Haseeb

Solution: Hi Haseeb. That the speaker is not working properly might be one the indications of a hardware problem. We rarely see S6 speaker problems caused by software so we recommend that you let Samsung take a look at it. Our blog is limited to helping readers deal with software-related problems too and we can see that you already tried all the software troubleshooting. Samsung usually replaces phones instead of fixing them so make sure to back your personal files up before asking them for support.

Problem #3: Galaxy S6 Edge not charging via USB

Hi. I read your article about the charging  issues on the Galaxy S6 Edge. Well I have a quite different problem in hands. My Galaxy S6 doesn’t charge but it will charge from the wireless port thing. I know it not the USB Cable or the charger itself because I just bought a new one. My best bet for this reason is that I drop the phone but that couldn’t be the problem because I haven’t dropped it in a long time and it has protective case. It was working perfectly fine yesterday and when I woke up I plug the charger in and i it working fine and all and then the phone restated by itself.

At first I didn’t panic it was probably a glitch in the system I told myself. I turned the phone on everything was working fine and all and like 15 minutes of me just watching YouTube it happened again and that’s when I started to panic. After that, none of my chargers wouldn’t work not even my new one I bought last week.

The only way I can charge my phone is by the wireless port thing. My phone works perfectly fine. It wasn’t restarted itself since then. But it won’t charge via USB. I wanted to let y’all know this and see if y’all could help me out before I call AT&T and they make me pay for repairs or even I knew phone lol. But anyway please help and thanks   — Erik

Solution: Hi Erik. The first thing that you can try is to connect your S6 to a computer to see if the microUSB port is defective or not. Make sure to check if it talks properly to a computer by allowing you to browse your files or move files from and to it. If you can do that, that means that there’s either a problem with the connector on the microUSB port that allows electricity to go to the battery, or that a software glitch is presently preventing proper charging. To fix the possible software issue, you can do two things — wipe the cache partition and perform a factory reset.

For reference, we include the specific steps how to do these procedures:

How to wipe the cache of a Galaxy S6 Edge

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

 

How to factory reset a Galaxy S6 Edge

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #4: Galaxy S6 locks up the screen when an icon is tapped

I just bought a Samsung Galaxy S6 and I have had it for about a month. I all of a sudden get this ghost icon that will not go away, it seems to be connected to the charge of the phone. if I touch it and it goes to the right and out of sight it locks the phone up. so I noticed that the charge was down to 70% so I charged the phone back up and about 3 minutes later I have my phone working again. I have experimented with this and it does this every time. if I leave the icon alone, my phone does just fine.

So don’t know where this has come from if I did something or I got if off my internet connection? can you help me out here?

Thanks for reading this email. — Bob

Solution: Hi Bob. We have no idea what that icon is either but what you can try to do is to do a factory reset (steps provided above). After that, observe the phone to see if that icon returns. It is important that you don’t install anything during the observation period. If the said icon doesn’t return, it was probably installed by one of your third party apps.

If the issue returns after you have installed all your old apps, that’s a strong indication that one of your apps is responsible for installing that icon. Try to uninstall apps until you have eliminated the source of the problem.

Problem #5: Galaxy S6 only plays videos in landscape mode

The landscape display of some video and pictures no longer works. My camera defaults to landscape or a horizontal view when I take pictures. While in Facebook if I turn my phone to see videos in the landscape mode it won’t work. Videos continue to be played in up and down vie. YouTube videos will play in landscape mode. Various other videos will walk not work in landscape position. I do have the auto feature clicked to rotate my phone.  I’ve hard started my phone and checked camera  options but nothing seems to help. Facebook videos, if I click on them, more often than not will freeze my phone. As well as not being able to rotate and watch them.

Thank you for any help. I’m not sure if these Pro lens are related but they seemed to be related to video and or camera I thought they may be. — Susan

Solution: Hi Susan. One of the third party apps may be at play here. Try booting your S6 in safe mode and observe how the stock video player plays any video. If the issue fails to occur in safe mode, that’s a clue that you have to start uninstalling apps until the problem is gone. To boot in safe mode, simply follow these steps:

  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

If you can’t restore the normal function of the camera and video players to normal this way, try to factory reset your S6 to see the difference.

Problem #6: Android Marshmallow causing problems on Galaxy S6

My new phone recently got the update for Marshmallow. Since upgrading to Marshmallow error popups have been showing up quite often (Google Services error, Gmail, Facebook, Messenger etc). Soon after the upgrade the errors occurred every few seconds. I ended up reinstalling Facebook, Messenger & they worked.

Recently installed a UFC game from Play Store. Since the install, all I’ve had is constant popup of errors 1 after the other & many are the same. So I’m guessing some processes are trying to start, not working causing the errors, then trying to start again.

Anyway, it came to a point where I couldn’t do anything on phone as I was constantly closing popups. Finally I decided to reboot. Now is the big problem. My phone gets stuck on logo screen & will not load. I’ve tried recovery mode, clear cache, factory reset etc & nothing has worked. Whatever I’ve tried, my phone freezes on logo screen & phone is useless. Hopefully there is a fix out there. — Lou

Solution: Hi Lou. How did you get the Marshmallow update? Was it pushed by your carrier via over-the-air update? If yes, wiping the cache partition and doing a factory reset should help you fix the popups.

However, if you manually flashed Android Marshmallow, this current version may still be buggy for your device. Your best choice is to re-flash the last firmware on your phone.

 


 

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